Renault Wolverhampton

01902 251 915
  • Sort reviews by:

I was very satisfied with the service I recieved on the handover I was a bit disappointed with the service I recieved while I was waiting for the delivery of the car because it was delayed a bit and I was also a bit disappointed that I wasn?t given the choice to choose my refund number had I have always bought new cars and previous dealers have allowed me to choose , I did email Jamie after my visit to the branch but he told me the vehicle had already been registered


Very good


It was a very pleasant experience


Nocomment


Mike was extremely helpful and knowledgeable and had patience . He is pleasant and friendly

  • Sort reviews by:

Satisfied Customer


Overall great customer service. Cost of repair done not very competitive.


Fine thx


Very satisfied with the work done.


Friendly staff. Complimentary refreshments available while i waited.


All round good service.


all the staff are friendly helpful and keep you informed of work that needs doing and what you think may need doing but is ok


I have had A1 service from Renault Wolves from when I had a company car as a representative with Renault car's for year's the when I retired I continued to buy Renault's ever since.


Trouble free


Warm welcome, friendly staff, wasn't kept waiting around and my car was spotlessly clean.


Brilliant service received again by Davinder. Always friendly and kept up to date with vehicles progress


I feel I received good service


Friendly staff and excellent service and customer service


Customer service telephony refresher is required, face to face welcome and update of work rather than being left in the dark, don?t offer to wash car on two occasions and work is not carried out.


Always friendly


Great service quick and keeps you updated


Very polite, professional, organised and just a nice atmosphere


Staff friendly and polite. Helpful. Only criticism that i was promised a call to let me know when part had arrived. After two weeks i had to chase to be toldvit aas sitting there waiting.


Shame i had to travel an hour for warrenty work on the car but was completely happy with the service i received the only complaint i would like to raise is the courtsey car smelt of stale smoke and wasnt clean as it had empty pop bottles etc and felt this was acceptable for a courtsey car


Good service as usual.


Very Friendly staff. Car took well under the time said to service.


good customer service wish i could say the same for the car if it wasnt for the warenty id be thousands of pounds out of pocket,il be getting rid next year regards neil 2016 clio dci


It was ok


I dropped my car of at 8.00am for a service and mot and was told it would be ready at about 1.00[pm.I was pleasantly surprised at 11.00am when I had a call saying it was ready.


Good customer service. Cheerful and helpful.


I was left to wait to collect my car, even after the agreed collection time


No comments to make other than the MOT took a longer time to complete than I was advised it would


I am happy with the service received when I took my car in for the annual service, staff where polite and looked after me while I was waiting for the work to be completed.


i was satisfied with the work carried out on my car. The only complaint i have is with the time we were told it would be ready. We returned to pick up the car about 20 minutes after it should have been ready only to be told it wasn't. It was eventually available 75 minutes later than the original time given.


Why don't we ever see the service bay would be nice to see the service tech ... Also I did notice when I got the vehicle back is that the glove box had been messed with and all the stuff in their was all mixed up why do they need to enter the glove box???


Had a couple of issues; 1. Rattling sound around windscreen not resolved. 2. Struggled to get hold of servicing department on day of service


All well on this occasion


Really pleased and happy with the service provided.


Excellent service


Excellent service


Everything was fine no problem


All ok thank you.


Fixed a small sensor fault under warranty all done ok pleased with service


Only problem is lack of parking


Always excellent reception and dervice.


The only issue I had was the difficulty in was finding a Renault dealer that could accommodate the class and vehicle size. Having to travel from Birmingham to Wolverhampton for a service. Rather than finding a local Renault dealer a 30mile round trip too much inconvenience. They should be more local Renault garages to service long wheel base Renault Traffic vehicles, especially with high extended roofs upto 2500 high.


good coffee


Always very polite,helpful,understanding service in my experience.


As usual excellent service


Nice staff and they looked after customer well.


Staff were very courteous and kept me informed of the stage of my service and also offered to get it cleaned. Also enjoyed free coffee and wifi while i waited. Thanks


I had my collected and returned which was really useful.


Completely satisfied.


The staff were very helpful and friendly especially the reception ist &dav


I had to wait over a month to get it booked in for service as I work and needed it picking up from my work it was pick up by a helpful man and when it came back I could not leave the office to check the car it was dark when I left work so I could not see the cars scratch but first thing next morning I went to car to find a big scratch on my boot the car had not moved from when it was bought back and it?s keep in a gated locked premises my car is in mint condition I take care of it it as only 9500 miles on clock so when I saw the damage I was heartbroken I have been to Renault Wolverhampton there is not a lot of parking there and cars are left anywhere this is were I think the scratch was done sorry to complain it may only be a old kadjar to you but to me is mine and I look after my things thank you for your tine


When my car was booked in for a service i said that i wasn't very happy with the wheel nuts as they were very rusty. They said they would order some new locking wheel nuts and would ring me when they arrived. I told them it wasn't the locking ones just the normal ones. When i collected my car they had changed the locking wheel nuts and not the rusty ones. I have not been back in touch with them as yet as i have been on holiday.


Having to queue to pick car up isn?t great ( only one staff member there) Was told two hours for service - Took longer (although was estimate / Never under estimate time)


Great service. Car wasn?t left as clean as I expected it to be.


Always friendly and helpful


There is nothing wrong with Renault Wolverhampton however my Renault van is a bag of nails that i wish i had never bought. It was a massive mistake and would tell anyone to never have a ren8Renault traffic van??.


Smooth and professional.


I was really impressed with the short video I received showing some aspects of the safety inspection. Overall, the staff at the dealership were helpful and friendly. The only improvement I would like is to be able to have my vehicle professionally valeted by the dealer. The basic wash and vac provided was okay but with my previous Toyota vehicle the dealer offered me a competitive professional valet that kept my car looking amazing throughout its 12 year life. The service department also needs to be open later. A closing time of 17:30 is out of step with modern working patterns. My previous dealer kept the service department open until 19:00 on weekdays. I would stress that these suggested improvements are in no way a reflection on the professionalism of the staff at Renault Wolverhampton. They have been brilliant throughout my experience of buying a Renault car and the after sales care so far.


i took my car in for a service and a mot the service man said it would be readey at about 4pm which it was good service plus it passed the mot


Excellent


Quick and efficient


They serviced the car on time.explained what theyed done said everything was ok with the car.


Excellent and professional service will definitely use again


A pleasing experience and I was kept informed throughout.


Very. Satisfied

  • Sort reviews by:

  • Wouldn't recommend
  • 10/11/2017

Been back 6 times for same fault!! Back in on Monday Nov. 13.


  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

No


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

The service that I received from your team was fantastic. Met all my needs and I would definitely recommend this branch to others. Thank you.


  • Would recommend
  • 26/08/2017

new car did not have matts had to buy from sutton group


  • Would recommend
  • 25/08/2017

Excellent service from renault


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

very good especially from James 1 coordinator but struggling at moment with my back because finding seat very uncomfortable, and driving position


  • Would recommend
  • 13/08/2017

[no comment made]


  • Wouldn't recommend
  • 13/08/2017

was not happy with my first kadjar and ask for a change off car and made to pay 3,250 more for the change


  • Would recommend
  • 12/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

I wasn't introduced to the aftersales department because we had travelled 200 miles to buy the vehicle and it will be serviced at our local dealership. We indicated from the beginning that we did not require finance. The service we received at Wolverhampton was excellant and it was worthwhile making the journey. Thank you.


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

No, I was very pleased with the service provided by Matt Phillips.


  • Would recommend
  • 08/08/2017

No, only to say it was a relaxed & friendly experience doing business with James & other members of staff I encountered


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

I advised at point of Sale that I didnt need finance. This is the first car I have purchased in 20 years (company cars). My customer service experience was poor till I met Matt at Renault Wolverhampton. He seemed honest, interested and not too pushy. Excellent service.


  • Would recommend
  • 31/07/2017

Would like to thank James Hall for his excellent customer service, down to earth manner and professionalism.


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

All went very smoothly James Hodgson was really helpfull.


  • Would recommend
  • 20/07/2017

[no comment made]


  • Would recommend
  • 19/07/2017

Dealt with Nathan Hudson who really looked after me / us, both when deciding which car to go for, and during the buying / hand over experience.


  • Would recommend
  • 17/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

All I need to add is that I was extremely satisfied with the service I received from James Hodgson. Thank You


  • Would recommend
  • 10/07/2017

I'm still not sure of the emergency breakdown number, if someone can let me know that would be very helpful. When will I have the information come through regarding the vehicle servicing direct debt arrangements? Many thanks Lynn Ord.


  • Would recommend
  • 07/07/2017

No


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 28/06/2017

Excellent service by James H, thank you.


  • Would recommend
  • 26/06/2017

Much happier with the service than at my Vauxhall garage (current car was a Vauxhall which I was looking to exchange for a nearly new one, but walked out after being ignored for half an hour).


  • Would recommend
  • 25/06/2017

[no comment made]


  • Would recommend
  • 25/06/2017

No further questions this is the 3 rd purchase from yourselves for my son and I , as it's quite a journey we would not be coming back if we were unhappy


  • Would recommend
  • 21/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 16/06/2017

[no comment made]


  • Would recommend
  • 15/06/2017

[no comment made]


  • Would recommend
  • 13/06/2017

I said no to finance and test drive because I bought my car via email after seeing pictures .and I live 70 miles away so not easy to Bob around for a test drive! Excellent service from James.


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

No questions, but as a comment, the service we received during the purchase of the vehicle was very good. Also I have received excellent responses to questions which I have asked post purchase.


  • Would recommend
  • 04/06/2017

We have been told since buying the Capture that they have problems with the immobiliser.


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 31/05/2017

[no comment made]


  • Wouldn't recommend
  • 31/05/2017

Do not consider this any shape or form a survey !!!!! Please inform me or what you consider is good after sales service


  • Would recommend
  • 30/05/2017

[no comment made]


  • Would recommend
  • 27/05/2017

The sales executive Matt Phillips was very helpful and professional.


  • Would recommend
  • 23/05/2017

[no comment made]


  • Would recommend
  • 23/05/2017

Just to say our 3rd car from your sales person James Hodgson he is always fantastic to deal with we will be back for our next car


  • Would recommend
  • 23/05/2017

[no comment made]


  • Would recommend
  • 21/05/2017

[no comment made]


  • Would recommend
  • 17/05/2017

Very good sales person Matt Phillips we was two hrs away but sent us videos. V easy purchase


  • Would recommend
  • 17/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

Pleasure to do business with Matt Phillips, he was polite, thorough and efficient. I told him what I wanted and he listened. I felt that he was a staff member who I would be willing to deal with in the future.


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

keep up the good work


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

[no comment made]


  • Would recommend
  • 03/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

no .. really nice sales guy


  • Would recommend
  • 01/05/2017

I was very happy with the service I received at Renault Wolverhampton from James Hodgson, he made the whole process very easy to go through.


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

We have just purchased our 8th Renault car from your Wolverhampton branch due to the fact we always get an excellent customer care experience from all the staff, I seriously wouldn't go anywhere else! Please pass on our sincere thanks to James Hodgson who has once again gone above and beyond to help us! A****** customer service. Many thanks from Ann & Steve Pearson x


  • Would recommend
  • 29/04/2017

I was not there to collect my vehicle I sent a representative to collect it


  • Would recommend
  • 29/04/2017

Salesman was very knowledgeable and helpful


  • Would recommend
  • 27/04/2017

no many thanks to matt phillips for a quick and easy sale


  • Would recommend
  • 26/04/2017

no questions to be asked James was really good at explaining everything about the kadjar


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

[no comment made]


  • Wouldn't recommend
  • 18/04/2017

[no comment made]


  • Would recommend
  • 16/04/2017

After sales were shut when we got our vehicle


  • Would recommend
  • 16/04/2017

I keep receiving emails about having recently visited for a safety recall, but know nothing of this, how do I find out what it was about. Also my car has an instruction book with pages for stamping services, but I don't seem to have a separate book which details my service schedule, where can I get this from?


  • Would recommend
  • 11/04/2017

I just hope there is a quick resolution to the body damage


  • Would recommend
  • 11/04/2017

The first person I spoke to when I was looking for a newish car was Matt Phillips,and from start too finish I can say I was really impressed. He gave me a great part exchange for my old car and when I finally found the car I wanted someone else had beaten me to it,and although really disappointed,within 24 hour Matt had managed yo source the exact model, spec and colour I was looking for. The whole experience from the start went like clockwork. Would I recommend them? Without a shadow of a doubt.I bought the Kadjar Signature S and would recommend this car to anyone thinking of buying a crossover.


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

We are very pleased with the service from James Hodgson at Renault


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Wouldn't recommend
  • 08/04/2017

No I love the car and had great service from the sales and finance team


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

Excellent customer service during sale and handover. Me and my partner were seen by James Hall and we both thought he was brilliant.


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Wouldn't recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

James Halll is a credit to Renault, I did not need to see aftersale department, as I have already bought a car off James and come back for another.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

[no comment made]


  • Wouldn't recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

looked after very well


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 18/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

Love the van.customer Service was also good, would come and by another.


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

Outstanding service - would highly recommend. Thank you for such a courteous and professional experience.


  • Would recommend
  • 11/02/2017

[no comment made]


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 10/02/2017

Excellent service


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

No questions but we were impressed with the way your staff especially James looked after us from start to finish


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

Ben was a pleasure to deal with very straight forward and always answered any questions that I asked would not hesitate to deal with him again excellent service thank you very much


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

Great service.....as usual !


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

Just a complimentary note to say thanks to James for his excellent customer service.


  • Would recommend
  • 03/02/2017

no lovely car drives well. will be using local renault garage savelles for aftersales / servicing


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 25/01/2017

[no comment made]


  • Would recommend
  • 25/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017


  • Would recommend
  • 24/01/2017

James Hall was fantastic. Very patient and helpful. Couldn't fault anything...he always got back to me with any information and did all round great customer service. Thank you James.


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 23/01/2017

Is it normal that the parcel shelf on the car is so noisy and bounces about noisily whilst the car is being driven?


  • Would recommend
  • 22/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

[no comment made]


  • Would recommend
  • 18/01/2017

will I be notified when first service is due ?


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 29/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

I was very satisfied with the attention I had from Matt Phillips. I told him I was a cash buyer straightaway,he advised me on service arrangements etc. I had rung and spoke to James the previous day and wanted to view a silver captur in stock. The car was ready for me to view the next day, I went on to look at the captur I eventually bought which I was a bit indecisive about at the time.Matt was very patient and helpful, in my opinion he gave me 1st class attention.


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

The car was purchased by 'phone and we had a restricted amount of time for the handover. Matt Phillips did a remarkable job in allowing a very quick and efficient handover.


  • Would recommend
  • 24/12/2016

[no comment made]


  • Would recommend
  • 24/12/2016

None, I found it to be a comprehensive experience by a very knowledgeable person


  • Would recommend
  • 23/12/2016

No the sales rep did everything possible to get us the car we wanted


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

No questions just recommendation to James for his attention and they very pleasant and thorough manner in which he did the handover


  • Would recommend
  • 21/12/2016

Was offered a boot box,and when I came to collect vehicle was not in,but was then told I could not have spare wheel and box.I was not told this at the time of purchase.


  • Would recommend
  • 15/12/2016

[no comment made]


  • Would recommend
  • 12/12/2016

[no comment made]


  • Would recommend
  • 11/12/2016

[no comment made]


  • Would recommend
  • 10/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

When i walked into the branch they didn't force them selves with sales on me, they left me to me own devices, which is what i wanted, i've been to other branches they wouldn't leave me alone so i left,, Lovely team, well done..


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 28/11/2016

Very happy with the service received, everything was done over the phone. After sales has so far been good - a warning light came on less than 36 hours after taking delivery of the car - the sales rep i have been dealing with arranged for the car to be taking to the nearest renault garage for a diagnosis to be carried out - the result of which is that the oxygen sensor has failed. Arrangements have been made for the car to go back into the garage on 1 Dec for repair - i have been advised this will take between 4 - 5 hours has the complete exhaust system has to be removed and replaced.


  • Would recommend
  • 27/11/2016

[no comment made]


  • Would recommend
  • 27/11/2016

No further questions, just to add Renault Wolverhampton were fantastic from start to finish brilliant vehicle excellent finance deal and James hodgson went through everything on the vehicle, to say again a brilliant experience.


  • Would recommend
  • 26/11/2016

No


  • Would recommend
  • 25/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

Excellent salesman was very good


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 15/11/2016

How good is your after care service? In my experience it does not always match what the salesmen promise


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

I would just like to add it was my first experience with Renault Wolverhampton,And I was made very welcome the sales assistant james could see I was very nervous and straight away put my mind at ease very pleased with my purchase


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 08/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

Best car I have ever driven terrific range of vehicle And cosmetically appealing.


  • Would recommend
  • 05/11/2016

[no comment made]


  • Wouldn't recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

What is included in your service plan at 12.40?


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

I indicated I did not require finance I am already a customer of the after sales department People keep commenting on how they like the look of the Clio


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 22/10/2016

My sales representative James Hodgson was very helpful, and provided an excellent service.


  • Would recommend
  • 21/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 13/10/2016

[no comment made]


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Wouldn't recommend
  • 06/10/2016


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016


  • Would recommend
  • 05/10/2016

Finance not required so wasn't discussed. Didn't need a test drive and I am a repeat customer so I am aware of the necessary contacts. Good fast service and turnaround provided by Ben as always. Will buy again soon.


  • Would recommend
  • 03/10/2016

LONG DISTANCE CUSTOMER , MATT WAS VERY HELPFUL IN EVERY WAY HE COULD THOUGH CONTACTING HIM SOMETIMES WAS VERY DIFFICULT. WE WOULD CERTAINLY PURCHASE FROM YOU AGAIN WITHOUT HESITATION.


  • Would recommend
  • 03/10/2016

No further questions


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

Would like to receive confirmation of first service letter.


  • Would recommend
  • 30/09/2016

no


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

The process of buying the car was very smooth and easy however I did purchase rear parking sensors as an extra which had been for bottom when I picked the car up. They can now not do them until Monday which is a little frustrating. However mistakes happen.


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

[no comment made]


  • Would recommend
  • 21/09/2016

[no comment made]


  • Would recommend
  • 21/09/2016

James has been nothing short of brilliant, I am delighted with The Captur and, although it has teething problems I have no complaints at all. Please pass on my thanks to James and I shall see him in three years for the next one!


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Wouldn't recommend
  • 19/09/2016

[no comment made]


  • Wouldn't recommend
  • 16/09/2016

Not really very satisfied with the service


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016


  • Wouldn't recommend
  • 05/09/2016

The vehicle I purchased was a pre-registered vehicle sold at a competitive price, so I did not expect the same level of service as I would have, if I was buying a 'new' car. The salesperson provided a satisfactory service, however when we arrived home and looked around the car we found a dent above the wheel arch which must have been there when we collected the car. This was disappointing as I would have expected this to be identified and corrected prior to the vehicle being handed over to us. Hence the reason why we could not recommend you to a friend.I have not contacted yourselves as we did not see this fault until after we took possession of the car and assumed therefore Renault would not rectify the fault, were we correct in that assumption or would you consider repairing the dent?.


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 29/08/2016

James Hodgson is an absolute delight to deal with. We have purchased over 6 cars now - I never fear he will always do the best for us and look after us should we have any problems. My new Kadjar is an absolute delight. HOWEVER ! .... The sat nav system R-Link 2 is a nightmare. It's so bad I'm resorting into my old Tom Tom until I can get it looked into.


  • Would recommend
  • 27/08/2016

Everything went smoothly and James was very helpful especially with the changing of my private number plates. Would of liked my service book stamped just to prove it was seviced if I were to ever sell the car on.


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

Other than saying how helpful and professional your sales man was.


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 15/08/2016

Excellent service - thank you


  • Would recommend
  • 13/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

[no comment made]


  • Would recommend
  • 11/08/2016

Douse the fog light at front come under the Worranty because i have one out.


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

The car had less than 2000 miles on the clock, and the drivers side air vent was broken. I feel this should have been noticed during the preparation for hand over.


  • Would recommend
  • 06/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

No, I didn't have a test drive as it was a surprise present for me.


  • Would recommend
  • 01/08/2016

Not my local dealer, so no aftersales required. James was excellent and informative, however the car had not been fully prepared for handover, resulting in us having a long wait. The offer of a free service in 12 months time made up for this.


  • Would recommend
  • 30/07/2016

No


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 28/07/2016


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

The sales were good but I think when showing the details of the sat nav more time should be spent showing the buyer,because it is confusing when you are of the older generation.


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 23/07/2016

[no comment made]


  • Would recommend
  • 23/07/2016

[no comment made]


  • Would recommend
  • 23/07/2016

very pleased with my car. I returned it to the service dept. friday 22.07.2016 to update software for samsung mobile and recall for bonnet. Car was not valeted. an oil mark left on the passenger seat. I did discuss this with your service dept.


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

No questions, but James Hodgeson should be commended; we had a very positive experience of the sale as he was not pushy, was technically knowledgeable and efficient at organising test drive and the handover. Many thanks to him.


  • Would recommend
  • 16/07/2016

[no comment made]


  • Would recommend
  • 12/07/2016

[no comment made]


  • Would recommend
  • 12/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

[no comment made]


  • Would recommend
  • 09/07/2016

Fault identified with media system was not resolved prior to picking up the car even though I was informed it was working correctly. I had to return the car later in the week. A bit disappointed.


  • Would recommend
  • 09/07/2016

[no comment made]


  • Would recommend
  • 09/07/2016

collected vehicle when after sales where closed


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

Car isn't a good as I thought initially. My phone is mysteriously no longer compatible with the Media Nav which really narks me.


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

No


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

The whole experience was very good and I'd add that the customer focus and service delivered by sales executive Matt Phillips has been truly excellent. Thank you Matt.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

No. Fantastic service from James Hodgson. I bought the vehicle, long distance, over the telephone. James provided me with answers to all of my questions throughout, and offered a fair deal. He was courteous and prompt throughout, and when I travelled to pick up the vehicle it was exactly as described and in the condition I expected. I am extremely pleased with this purchase, and compared to other vendors I was exploring purchasing a vehicle from, James and RRG Wolverhampton differentiated themselves positively and significantly. A refreshing vehicle purchase experience! Thanks, Julian.


  • Would recommend
  • 06/07/2016

A very good service provided


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Wouldn't recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 29/06/2016

I was told I would receive a call regarding gap insurance but as yet I haven't, how long do I have to make a decision?


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 25/06/2016

[no comment made]


  • Wouldn't recommend
  • 25/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

I was recommended to you by my son who purchased the same model of car 2 months before I did.


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

No, I considered the service excellent


  • Would recommend
  • 16/06/2016

[no comment made]


  • Would recommend
  • 15/06/2016

Very happy with car. Little surprised that one key didn't work (no battery it turned out)


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016


  • Would recommend
  • 10/06/2016

No


  • Would recommend
  • 09/06/2016

I have no further questions but just to clarify I live in Aberdeen and had the car carried up so the above would not apply


  • Would recommend
  • 04/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

just to say how pleased both my wife and i were to deal with such a expearianced salesman as MATT PHILLIPS first class.


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 29/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

I bought the car on line and told the team I would be paying cash. I did not see the car before it was delivered to my home address.


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 21/05/2016

Not introduced to after sales dept as we were not local to area so would not use that garage for any problems.


  • Would recommend
  • 20/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

No


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

Only a small item after purchasing a new car, but, key fobs were out of stock and no one offered to send me one in the post or phone me when new stock was received.


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

I live to far away from Wolverhampton. I make us of the services of my local Renault Dealer in Dolgellau


  • Would recommend
  • 13/05/2016

Myself and my wife were treated with the upmost courteous manner, we were given drinks and James was a very good professional salesman, not pushy at all, I would recommend using Renault Wolverhampton to any of my friends and work colleagues and will use you again.


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 07/05/2016

[no comment made]


  • Wouldn't recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

We have Renault cars already and many of the handover items were familiar, But James Hodgson (Sales) went through all the items that we ask questions about, and even though it was raining he stood outside and made sure we were happy before we departed. EXCELLENT service


  • Would recommend
  • 03/05/2016

Yes with regards to registering the media device and if it's possible to download apps. Also is it possible to have the brake pedal adjusted?


  • Would recommend
  • 03/05/2016

Yes with regards to registering the media device and if it's possible to download apps. Also is it possible to have the brake pedal adjusted?


  • Would recommend
  • 29/04/2016

No questions but I would like to commend the team at Renault Wolverhampton for the great service and welcome


  • Would recommend
  • 28/04/2016

No all good


  • Would recommend
  • 28/04/2016

No


  • Would recommend
  • 26/04/2016

[no comment made]


  • Wouldn't recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

Our service book was stamped but we had no service sheet to keep in our records of what had actually been done.


  • Would recommend
  • 21/04/2016

Ben , was very attentive to my needs, I made it clear that I wouldn't need finance and that as I was adding to my fleet of Kangoo vans I wouldn't require a test drive


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

No, Extremely satisfied with the overall service. James Hodson is a asset to the team at Renault Wolververhampton always going above and beyond hence why we are loyal customers Regards Scott and Zoe


  • Would recommend
  • 20/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

No questions, just compliments. good price, good efficient process, easy to deal with and helpful staff. All in all positive.


  • Would recommend
  • 19/04/2016

Everyone's been really helpful


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 13/04/2016

[no comment made]


  • Would recommend
  • 13/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

[no comment made]


  • Wouldn't recommend
  • 12/04/2016

[no comment made]


  • Would recommend
  • 09/04/2016

[no comment made]


  • Would recommend
  • 09/04/2016

Salesman was friendly and professional. Explained all the features on my Scenic.


  • Would recommend
  • 09/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

empty windscreen washer bottle empty should have been filled on pre delivery check, also mpg 30 per cent lower than sales brochure, otherwise nice motor


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

Still finding all the storage places but have not found the emergency wheel inflation kit and the synthetic engine oil but with the weather have not gone through the boot yet a. But all the staff have been great


  • Would recommend
  • 07/04/2016

Had a few problems with the car brought it back to have the paint work done also damage on the alloy wheel. the salesman who I dealt with when I bought the car had to go into hospital. therefore I had to be transferred to another salesman which I was very disappointed with. had to wait over a week and still haven't heard anything from the company about the car very disappointed


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

We were not offered finance as we stated from the start of our visit we would be cash buyers.


  • Would recommend
  • 04/04/2016

No questions. Just a massive thank you to Matt Phillips, very friendly and helpful!


  • Would recommend
  • 04/04/2016

I am surprised to be informed that your service department is too busy to look at a problem I have on the car, although a minor one I am assured, until two weeks from now. I have never encountered this sort of delay before.


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

Would like to comment on Salesman James how helpful efficient and friendly he was and made me fully confident with my purchase from the first phone call made to him.


  • Would recommend
  • 26/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 19/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

I can't tell you easy and stress free it was to buy my new car. James Houghton was great, his knowledge and professionalism was second to non. I'm really happy and have recommended my car and yourselves to loads of people at work!


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 14/03/2016

[no comment made]


  • Would recommend
  • 14/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

James hodson was very pleasant and went through everything with me


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 06/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

No but would just like to say that I was treated very well by the sales person . Excellent service.


  • Would recommend
  • 04/03/2016

Before we would have been asked we had made it clear that we did not wish finance. We have dealt with Renault for many years so did not need after care dept introduction.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

no


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

We would just like to say how helpful & pleasant our salesman was I think his name is John Holden he Deserves a few brownie points.also the delivery driver was very helpful & deserves a thank you.


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 23/02/2016

No questions just really pleased with the service we received.


  • Would recommend
  • 22/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

Excellent service by James


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

Excellent customer service received from Matt Philips. I wouldn't hesitate to recommend buying a car from him to friends and family.


  • Would recommend
  • 17/02/2016

[no comment made]


  • Would recommend
  • 16/02/2016

[no comment made]


  • Would recommend
  • 14/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

no questions, just to feedback that the agent we dealt with was fantastic ! no pressure selling, very friendly and informative, and a genuinely good experience to buy a car from (James Hodgson). We arrived to view the car at 10:30 and drove it away in a couple of hours, very happy customers.


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

No I am happy with the service I received. I did not want finance or any extra's I was happy not to be pressured over this as I may have not proceeded with purchase


  • Would recommend
  • 07/02/2016

No


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

It was a pleasure to visit the Wolverhampton Renault show room & the staff there all so helpful, the young man who helped me & found my car is a asset to the Renault group.


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

James knew I didn't want finance that's why not offered


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

Second purchase from James hodgson very good competent friendly sales person hope to see him again for next purchase in 4 years


  • Would recommend
  • 27/01/2016

N/A


  • Would recommend
  • 27/01/2016

James Hodgkiss was wonderful as ever, hence why I always deal with him when purchasing new Renault.


  • Would recommend
  • 26/01/2016

Fantastic branch made us feel welcome. Very happy with product too.


  • Would recommend
  • 26/01/2016

No, very pleased with the service provided


  • Would recommend
  • 26/01/2016

An excellent experience from the dealership


  • Would recommend
  • 25/01/2016

Its a new car with lots of new technology and James showed me all controls getting to grips with the Bluetooth phone etc it would helpful if there were sessions to attend on setting up these new devices. But overall I am extremely happy with my purchase.


  • Would recommend
  • 23/01/2016

[no comment made]


  • Wouldn't recommend
  • 22/01/2016

Collected the car, after 2 miles I returned to the dealership as the car had a banging noise. Said it would take a couple of hours. Had to book the car in and was given a courtesy car. It took 2 days for the job to be done. On collection I was not given an account of what work had been done. Just here's the keys the works been done from the receptionist. Quit bad for a 13 plate car that was supposed to have been serviced and checked over No compensation a set of car mats for my troubles. Nothing !


  • Would recommend
  • 21/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

Couple of things not happy with on car hire do we sort them with minimal fuss and inconvenience? Plastic on seeing when is sharp edges in places and phone will not stay connected!


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

I haven't yet received a dated invoice


  • Would recommend
  • 09/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

[no comment made]


  • Would recommend
  • 08/01/2016

[no comment made]


  • Would recommend
  • 05/01/2016

[no comment made]


  • Would recommend
  • 04/01/2016

[no comment made]


  • Would recommend
  • 04/01/2016

I wasn't introduced to aftersales as it was Christmas Eve early pm when I actually collected the vehicle. I had a good handover and have since been given a good overview of the car on subsequent visit to the Renault branch. All was done and provided prefessionally.


  • Would recommend
  • 04/01/2016

great service by the team, no complaints at all


  • Would recommend
  • 31/12/2015

NO James was very helpful and I will return when i next want to change my car!


  • Wouldn't recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 27/12/2015

[no comment made]


  • Would recommend
  • 26/12/2015

[no comment made]


  • Would recommend
  • 25/12/2015

[no comment made]


  • Would recommend
  • 24/12/2015

If I put a cherished plate on the car who do I need to notify at Renault regarding warranty etc.


  • Would recommend
  • 24/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

james hodgson gave us excellent service and made the whole car buying experience enjoyable. I was told about the after sales service


  • Would recommend
  • 18/12/2015

No thank you, Matt was really helpful all the way through the process of purchasing my car.


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 16/12/2015

I visited two other Renault Dealers before returning to the dealership that I had purchased my previous vehicle from eleven years ago. The other deaers that I visited did not seem to be interested. James Hall was most professional and helpful. He explained everything and we explored options before settling on the car that I bought. I have no hesitation in recommending him and the dealership.


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

James Hodgson the sales executive was absolutely first class.He had a very organised approach and was extremely efficient with the paper work etc.


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

This might seem pety but i was promised a half tank of petrol when we collected the car and this was not the case if you promise something then i think you should honour that that is my only critisism


  • Wouldn't recommend
  • 10/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

No


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 08/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

After having spent a large sum of money does it cost a silly amount to updatecthe sat nav - more than it cost to buy a new tom tom or garmin?


  • Would recommend
  • 04/12/2015

No questions but we were very impressed with the professional and friendly way James Hodgson dealt with us. We would definitely recommend anyone to you on the basis of his attitude.


  • Would recommend
  • 03/12/2015

No questions just a special mention for Matt Phillips who was not pushy but extremely professional, helpful - a complete credit to Renault Wolverhampton


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

Once again excellent service received from James Hodgeson. He made the whole experience in buying, exchanging, financing and handing over to our new can very easy. Well done!


  • Would recommend
  • 02/12/2015

The level of customer service that I received from James Hdgeson in particular was first class. As usual James clearly explained the specific features of the Kadjar to ensure that it met with my driving needs. Additionally the handover was seamless. Keep up the good work.


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

An enjoyable experience.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 18/11/2015

Very impressed with the sales advisor James (Wolverhampton Branch)


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

James Hodgson was extremely helpful and is a credit to Renault, thank you James for all of your help!


  • Would recommend
  • 14/11/2015

1st class service, very helpful, very Happy


  • Would recommend
  • 13/11/2015

Extremely happy with service received from James Hodgson.


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 11/11/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

Matt who sold us the car was great. Showed us around the forecourt. Offered us advice. We felt at ease he wasn't pushy. Offered us excellent customer service and I love the car!!


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 04/11/2015

No. Matt the salesperson was fantastic!!


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 03/11/2015

This is the third time I have purchased a vehicle from Renault so there was no need to be offered finance or a test drive. Was pleased overall. Thank you


  • Would recommend
  • 03/11/2015

The salesman, James Hodgson, explained everything clearly to me. I am very happy with the service I received and I love my new car!


  • Would recommend
  • 30/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

I have not answered the handover question. I am due to collect my new car on Saturday 31st October. I am very excited and the team have been great in organising everything for me, in particular James Hodgson. I have purchased a cherished number plate and James has sorted this for me so that when I collect my car it will be already registerd - "SUE". Brilliant and I cannot wait.


  • Would recommend
  • 27/10/2015

[no comment made]


  • Would recommend
  • 26/10/2015

No, can I say I had excellent service from Matt the car sales person who made everything clear. I said from the start I didn't want finance and I would have been annoyed if it was offered, so thanks for the service I wanted.


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 23/10/2015

[no comment made]


  • Would recommend
  • 23/10/2015

[no comment made]


  • Would recommend
  • 22/10/2015

[no comment made]


  • Would recommend
  • 21/10/2015

[no comment made]


  • Would recommend
  • 19/10/2015

[no comment made]


  • Would recommend
  • 18/10/2015

[no comment made]


  • Would recommend
  • 18/10/2015

Staff were very helpful and informative. The experience was very good and I would certainly recommend you o friends and family


  • Wouldn't recommend
  • 16/10/2015

When we came to collect the car, we were prommised 2 Renault key fobs, now 4 weeks later and still not recieved them, also have noticed that the Media Nav Handbook is missing from the document wallet, the salesman has not returned any calls.


  • Wouldn't recommend
  • 16/10/2015

I was


  • Would recommend
  • 15/10/2015

No I have all the information I need for now


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

no -just a nice dealership that let us view the vehicles without being pounced on and pressurised a very welcome change


  • Would recommend
  • 07/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

[no comment made]


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 29/09/2015

Very pleased with the car


  • Would recommend
  • 27/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 23/09/2015

No. Only wasn't introduced to after-sales as I live in Hemel so my local dealer would be Renault Watford


  • Would recommend
  • 22/09/2015

I had excellent customer service from James Hall, I already had my finance in place. Very pleased,


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 14/09/2015

[no comment made]


  • Would recommend
  • 13/09/2015

No questions but so refreshing to have no pushy salesman. You could browse at your leisure and ask questions but at no time were you made to feel pressure to buy a car. Matt is an excellent member of your team and I would highly recommend him and your company to family and friends. Great service and great car. Thank you.


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

Only reason we were not introduced to the aftersales team was James stayed late to wait for us. And likely to use a local retailer.


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 08/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

I was very impressed with James Hodgson who dealt with my purchase, he kept me fully informed all the way through and it was a very trouble free transaction.


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 29/08/2015

Thankyou for all your help and support in helping me to get a car, I can't tell you how happy we all are. Many thanks


  • Would recommend
  • 29/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 23/08/2015

No questions but fantastic service from James, thank you x


  • Would recommend
  • 23/08/2015

[no comment made]


  • Would recommend
  • 21/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

On picking up vehicle there was no handbook or tyre inflation kit we where told this would be delivered to Renault Wolverhampton and we could collect a week later still waiting can't use hands free phone has we can't install without instructions.i do not think this is acceptable after sales care


  • Would recommend
  • 19/08/2015

I wasn't offered finance because I told them I was paying cash thought I should add that.. Thanks don't want to get people in trouble i was served by Jason really happy with all my dealing with Jason very friendly happy to help and answer all the questions I had so can't say enough about the fella thought so if he gets feed back 10 stars and tell him thank you very much


  • Would recommend
  • 18/08/2015

No


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

As this is the fifth car we have purchased from Renault Wolverhampton we can only say we have always had excellent service in all departments ,the salesman who helped us with this purchase was a delightful young man who covered all the new aspects on the car and made sure we fully understood the new technology before leaving this we found very helpful many thanks to Ben Kyle.


  • Would recommend
  • 15/08/2015

Very happy with the service i received. Thank you


  • Would recommend
  • 15/08/2015

[no comment made]


  • Wouldn't recommend
  • 15/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 08/08/2015

no, very happy, all our questions were answered by Matt


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

Your Sales rep Matt Philips swung the deal with his no hard sell approach and spending time to show me the controls of my new car Thank you


  • Would recommend
  • 03/08/2015

Your Sales rep Matt Philips swung the deal with the no pressure sell and excellent briefing on all the gadgets on my new car Thank you!


  • Would recommend
  • 02/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

[no comment made]


  • Would recommend
  • 31/07/2015

[no comment made]


  • Would recommend
  • 30/07/2015

Shouldn't all vehicle details be checked against reg document before being put on sale. Re Xmod scenic scenic I nearly brought.


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 26/07/2015

James hodgston was so good with us we r happy with his service


  • Would recommend
  • 25/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

I received excellent service pitch just at the right level good level of information and supportive in the process of the sale


  • Would recommend
  • 23/07/2015

Not had the vehicle yet - I'm still awaiting for the new captur delivered it was due last week and then told it should have been delivered yesterday - still waiting - James my salesman is trying to follow up closely to keep me updated - his service is excellent so far


  • Would recommend
  • 22/07/2015

[no comment made]


  • Would recommend
  • 19/07/2015

[no comment made]


  • Would recommend
  • 17/07/2015

The customer service I received from James Hodgson was exceptional. 2nd Renault car I have purchased from Renault retail. In my opinion the only place to buy a Renault is from Renault Retail Group..


  • Would recommend
  • 17/07/2015

The customer service I received from James Hodgson was exceptional. 2nd Renault car I have purchased from Renault retail. In my opinion the only place to buy a Renault is from Renault Retail Group..


  • Would recommend
  • 17/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

I purchased the car as a pre reg and did not visit the branch. The service, however was first class, both from Matt Phillips and Mark the manager


  • Would recommend
  • 15/07/2015

No everything was fine .


  • Would recommend
  • 08/07/2015

[no comment made]


  • Would recommend
  • 08/07/2015

Excellent service, James was very helpful and made the sale very straightforward, he explained everything thoroughly, and answered all our questions.


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

The sales man was very good at explaining everything we wanted to know, we are vary please with our car.


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

Our sales person, James Hodgson, was extremely helpful and was a credit to your organisation.


  • Would recommend
  • 06/07/2015

We received exceptional service from Matt Phillips. He was professional, courteous,and attentive . He delivered everything he said he would, on time and to the standard i'd hoped for.


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 04/07/2015

We were told about after service but not introduced.


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 30/06/2015

[no comment made]


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

excellent sales staff,Matt is a credit to your business.


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 22/06/2015

[no comment made]


  • Would recommend
  • 20/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

James was brilliant. We did deal over the phone and he arranged everything to make the whole experience effortless. I wish every car dealer was this helpful and honest. Well done James... A true star


  • Would recommend
  • 19/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 16/06/2015

[no comment made]

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