Renault Wirral

0151 790 9989
  • Sort reviews by:

This is our second experience of obtaining a car from Renault and both times our salesman has been Mike Goulding. He has kept us informed about everything to do with our order and has been readily available whenever we had any questions about anything. We are very grateful for the service he has given us and are enjoying our new Renault. Thank you and we are only too happy to recommend Renault Prenton.


Always excellent service have been a customer of this branch for many years.


Excellent service


Generally good


Fabulous


This is our 3rd vehicle from this Dealership and we are very satisfied With the service.


Very smooth from start to finish sales had excellent knowledge of vehicles available and handover was very good even got a thank you video from my sales person as he was on leave when my vehicle was collected I thought that that was a very good idea and really appreciated it


I always get good service the staff are very helpful


The rep, Stephen Kenton, who dealt with us was very knowledgeable and had a very friendly and professional attitude. He kept us fully informed when the car was due and even came in while on holiday to ensure a successful handover. I cannot fault this dealership.


The salesman Mike who helped me was fantastic ,he couldn't have been more helpful .


Mike Goulding was very helpful and informative


no comment ? yet


Really pleased


Been dealing with Renault Wirral and it?s predecessors for years. Staff are excellent. Product is excellent. This must be my eighth or ninth Renault from them ! Always recommend them to my friends and family.

  • Sort reviews by:

Every thingwas satisfactory but I couldn't have a courtesy car to get home so had to stay at a friends house for three hours. A bit inconvienient


Very helpful ,


As Ive already said staff at the dealership were professional when they took the car from me. However as part unavailable and on back order I feel I have been left hanging out to dry.


My stepway needed an alternator, it took 6 weeks for the repair which, in my opinion, is wholly unacceptable. When I went to pick up my car it hadn't been cleaned but Steve sorted that immediately and I left with a clean car. However, on the positive side, I have absolutely no complaints about the overall treatment from Renault Wirral - Prenton. The ladies on the service counter are always friendly and Steve on the Dacia sales is really professional and I ended up purchasing a new car! I would use Prenton Renault above any other Renault dealership!


What I would hopefully expect - routine service and MOT dealt with as agreed etc


The lady on reception is always so helpful and lovely on every phone call and visit a great ambassador for your brand, older lady with red hair, please feed that back to her.


My car was picked up at 7.45 am and dropped back off at 5 pm as the technician lived in my area I was advised that it was the normal procedure


Staff are extreemley pleasant and helpful.


Car was picked up at allocated time and brought back clean driver was nice and friendly


the experience of conversing with the staff gives me a satisfaction, that I am not just a customer but a valuable member of the local community. It is always a pleasure to use Lewis Reed Prenton, always a warm welcome and charming and polite staff. I know my car will be safe hands.


Good


When booking I waited 3-4 weeks to get an appointment and mentioned when booking that I would have my baby with me for the lift home. When I turned up this was apparently unexpected and I therefore had to get a bus home and also a bus back to collect the car. There was no apology about this despite the fact it was mentioned and told it was fine when booking. Would be very reluctant to use again if I can avoid, due to the risk of this happening again.


Thanks!


Staff always friendly and polite


No comment


overall great communication and anita who i deal with most of the time is always very helpful


Reception was very good and car was returned gleaming after service


hassle free


Very satisfied.


I have been dealing with Renault for many years and I am still very happy with all they do ,


Always friendly and efficient but this is after using the same dealership location for over 20 years.


The car was in to have a heat shield reattached to the underside a job that wasn't likely to take a long time. Although I'd booked a lift home because I'd originally been asked to leave the car all day, when I turned up it was recommended that I wait as the workshop would do it first thing. This they did, two cups of free tea later and with one new headlight bulb, and I was off into work.


Two valve caps were missing on my car?s return. Despite 2 phone calls and one email, no one has got back to me, and I have bought replacements myself now. I think they were taken off, or loosened during the service and clean.


Happy all round


great staff more than helpful


Reception lady was very nice but i wasnt told if my car had been sorted ? It was a recall from dacia .


I took the car to be serviced and to be checked over, recommended by the RAC breakdown mechanic, after my steering became very stiff and I couldn't turn the wheel. He temporarily repaired it. Renault mechanic said he couldn't see where it was repaired and found no fault.


Made a complaint as the time & many trips to fix my cars air conditioning were ridiculous. When I picked up my car no-one was able to tell me what the problem was just it had been fixed. I was told someone would ring me the next working day to explain, they did not, I received a very short email.


very professional & courteous


First class all round


No issues


Great and friendly staff, nothing is ever a problem. Things get explained to you. Great service every time


I dropped the car off first thing, they let me use a courtesy car, which was great. Gave me a good quote to fit a cv boot clip and fitted it during the service. Very pleasant to deal with. Service and repair carried out with no problems. Advised a coolant change, which I declined for now as car is very low mileage for the year. They didn't try to push me into it. Overall great service. Will be going back for next service in 12 months


Excellent service from the workshop.The service team are always friendly, helpful and professional.


As always the service received was fantastic nothing is too much trouble , Anita is amazing and so friendly and helpful. Thank you


My only criticism is that the interior of the car smelt of cigarette smoke on collection


In September, October 2017(car still under warranty) I reported that the steering wheel of my Dacia was very rigid, and I could not turn it completely to the right. In addition, there was a noise coming from under the car. It was, I was told, that the tyre pressure was too low. In November 2017, I took my car to be serviced, as I do every year,and mentioned, once again, that the steering wheel was stiff. I was told that everything was fine. Finally,it was acknowledged that there was a problem with the steering, and that it should not be so stiff or rigid. I was told that the w power steering pump needed to be changed, and a new one would cost œ800.Last week,I was told by several different car centres that the power steering pump is not faulty and does not need to be replaced.It is the steering rack that needs to be removed, and fitted with a new one, and this should have been substituted a long time ago as the car is not safe to drive.When I returned to Prenton Renault and complained about this, I was told to speak to customer Care. I phoned Customer Care last week and spoke to Mr Victor Bajebo who told me that I should have complained to Renault Wirral where I bought the car. Nobody wants to assume responsibility;I have been treated unfairly, and am now seeking legal advice. My family are customers of Renault Wirral, too.


Very helpful and freindly staff.


Very friendly lady on reception who took my keys. Work was carried out in the time told to me (1.5 hours). Every thing went well


Excellent customer service. very pleased


I have been using Renault Wirral for probably 20 yrs and changed my vehicle every three years. I think that says it all. I will collect a new Renault the first week in December. ?Nuff said.


Frustrating having to bring car in twice for a simple repair. I was under the impression that cars are supposed to be valeted after service/repair also.


I do think that they do a job that is difficult and which requires patience and dedication, how ever I do feel what is lost is a personal touch. At times it feels like they fail to realise that one does not go a car mechanic by choice but by need and as such sometimes having them just even send an email telling me status of the arrival of the product so that I could plan my work around the work required when in turn I am force to do the reversed.


Good service and especially pleased with the take you home/pick you up service provided around this service.


Salsas pleasnt when you go in for anything


Found that someone had replaced valve dust caps with metal onesthat are now impossible to remove. Was not offered and idea of help advice or information on cost to get valves replaced. Now have an expensive trip to tyre fitters when I have issues as they insist that both vavleand sensor would need replacing at a high cost wiyh any tyre change. Have not been able to find who was responsible for replacing caps during tyre repair.


Lovely welcome and good advice from the receptionist, really helpful staff - I haven?t got a handbook and they advised me on how to get a new one .


I?ve dealt with Renault Wirral for many years and I?m always dealt with in a friendly manner and happy with the service I receive .


I was expecting my car to have a valet whilst it was in for a service. Is this a service that you do not provide?


Car picked up on time and kept informed of the progress of the service. Car returned cleaned inside and outside.


Always a warm welcome from Anita , who makes you feel you are valued as a customer


A good experience.


The experience was fine. Really liked the fact that the driver came to pick me up to collect the car. This was the first time I have needed this facility and it was excellent.


Staff always helpful and professional.


Can I begin by saying how pleasant the front of house staff have been throughout this issue. I recently discussed this issue with the service manager I felt during and after the conversation his knowledge and attitude towards customer service lacking to say the least. I called him to find out if he had received an email from R link support and explain that I felt disappointed following a recent visit where I had been asked to call TomTom customer service to fix the problem I had presented to them following a replacement part,only to be advised by TomTom they did not support the product and to call R link support. I called R link support to be advised the information I was trying to give them had to come from a dealership and the vehicle required more work. During the conversation I explained to the service manager that at no time during this experience had anyone taken ownership of this problem, no offer was made by him to do this in fact he asked me to call R link to enquire if the email in question had been sent. ( customer service!!)This issue is still ongoing I feel the dealership has not seen this problem before and doesn?t have any support and because of my relaxed attitude towards the problem happy to keep sending me away with no resolution and no attempt to call anyone within Renault to find one . I have been more than understanding during these visits but it?s now beginning to spoil my enjoyment of my new car and question is the car fit for purpose, I also worry that if something else was to go wrong how confident I would be in presenting to Renault for repair???


It was quick and easy to drop car off anf pick up


I've nothing to say, it all went well.


When we arrived we where seen to straight away , excellent customer relations . Made very welcome , are visit to Renault Prenton was very professional and attentive staff . Thank you very much

  • Sort reviews by:

  • Would recommend
  • 29/09/2017

[no comment made]


  • Would recommend
  • 16/09/2017

[no comment made]


  • Would recommend
  • 11/09/2017

[no comment made]


  • Wouldn't recommend
  • 10/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

I didn't get a book on how to operate the sat nav and audio equipment. If you could send me one that would be great. Also I was expecting some other paper work to be sent but haven't seen that either.


  • Would recommend
  • 01/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

Excellent service. Karl was great. Thank you so much. X


  • Wouldn't recommend
  • 30/08/2017

My vehicle was delivered as I live in Watford so alot of those questions don't apply. During the purchasing process everything went well, Sean was really nice and we built a good rapport, however since receiving the car I have found the aftersales service to be lacking, I've expressed this to Sean already. I called in the first few days of receiving the vehicle as there were some issues (still outstanding). There is a "check brake light" warning on the dash, not picked up during your checks, and the car also lacks Bluetooth which I was told it had. When I called about this for the first time Sean was away so I was told carl the manager would call me back, I called three times that day and heard nothing from carl. A weekend past so I tried again and spoke to Sean, sent him emails with images etc, again I was left to chase up three emails and a phone call. There is no pro activeness at all, unless I keep chasing, nothing happens, maybe they are hoping I'll just go away. I also have not received my log book two weeks later. At the moment I'm still waiting to hear back how I'm going to be compensated for the bluetooth being misold, it suppose I'll have to call numerous times to get an answer to this too.


  • Would recommend
  • 28/08/2017

Not happy with a response regarding the fact that the air con isn't working


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 24/08/2017

[no comment made]


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

Bough additional tyre and alloy insurance. Should I have received documentation by now?


  • Would recommend
  • 10/08/2017

No


  • Wouldn't recommend
  • 09/08/2017

By far the worst customer service I have ever experienced. On going complaint since the day after I purchased still awaiting a call back from sales manager / general manager had no choice but to reject car through finance company. Hopefully will be far away from Renault in the next week!!


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Please pass on my thanks to Mike Small who dealt with us professionally. He was a credit to the company


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 28/07/2017

Really pleased with the service and the vehicle would highly recommend to others


  • Would recommend
  • 27/07/2017

Disappionted there is not a CD player fitted in the car - is it possible to fit one to this model ?


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

Not handed green form ref vehicle reg transfer at point of sale 30th June. Called DVLA vehicle office no change of ownership received by them.


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

First class service from Sean Noonan as usual.


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 23/06/2017

Wasn`t offered finance but wouldn`t have taken it as wanted to pay in one go. Buying the car without a test drive was no problem and I really like it. There was a 3" scratch on the plastic by the passenger seat, again no worries from me but others might have complained bitterly. All good so far


  • Would recommend
  • 16/06/2017

[no comment made]


  • Would recommend
  • 16/06/2017

No


  • Would recommend
  • 09/06/2017

[no comment made]


  • Wouldn't recommend
  • 09/06/2017

I was not given any time to read through the documents before signing them so I literally have no idea what I have signed or what I have agreed to.


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 06/06/2017

We dealt with Shaun who was absolutely fantastic. A total credit to your organisation. Nothing was too much trouble and he dealt with all our queries in a very professional manner. Thank you


  • Would recommend
  • 31/05/2017

I found the Wirral branch very helpfull after being disapointed with my visit to the Leicester branch who did not show much interest in selling me a car


  • Would recommend
  • 31/05/2017

[no comment made]


  • Wouldn't recommend
  • 22/05/2017

We feel the salesperson misled us over the car tax... we asked on a couple of occasions and were assured each time that the annual tax would be £30, however it is £115. This was a factor in choosing a captur which the salesman knew. We were also misled about the radio not having DAB. I now don't feel that I could trust this dealer to provide the correct information in future.


  • Would recommend
  • 18/05/2017

I needed to travel outside my local area to purchase a specific used vehicle which was for sale at Renault Wirral. This will therefore not be my nearest Renault dealership when it comes to servicing, repairs, and ad-hoc info/advice about my vehicle. Will the nearest dealership (Arnold Clark - St. Helens) be willing/able to take on this function?


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

I am delighted with the car and with the service I received initially from the branch manager and then from Karl Reynolds-both were open and approachable. I did not feel "pushed" in any way and was made to feel comfortable when asking questions. It has been some time since I have bought a nearly new car so being able to establish a relationship with the sales personnel when making this investment was, for me, an important aspect of the deal.


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

My 'deal' was carried out by telephone with Sean Noonan in Liverpool ; we're in Northumberland ! If you were to ask me , " Would you do a long distance deal like this again , Mr Lilburn ? " my answer would be , " Yes . " Enough said , I think ! Thanks , Sean .


  • Wouldn't recommend
  • 01/05/2017

I have answered no to the above questions as they were not needed. I travelled from the south coast to purchase the vehicle, did not need finance and had already test driven the model, and would not need to see the after sales team. I wish to feed back that Garry Marsden who I dealt with was exceptional from start to finish, professional, courteous but above all real which to me is what I look for, I hate falseness. Having just started up my business I have had numerous problems with companies not doing what they say, misleading you and processes very complex but not with this purchase. I would also like to mention the young man who dealt with me when I collected the van on 15-04-17 Ryan ( I believe he is a trainee), he is a credit to the business and has a great future, he was pleasant, helpful and most of all had a smile on his face that was genuine. I hope you can feed this back to both Garry & Ryan, an excellent experience


  • Wouldn't recommend
  • 01/05/2017

I wasn't introduced to the aftersales dept directly but as I had a few issues to cover I believe that indirectly I did talk to them.


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

No


  • Would recommend
  • 14/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

Excellent service from all involved, Mike and Anita excelled with their expertise and helpfulness. I have been a customer with Renault for nearly 20 years and this was the best service yet


  • Would recommend
  • 05/04/2017

Finance was not necessary, I'd already had a test drive at my local Renault dealer, and I don't live in your area so am unlikely to be using your aftersales department


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

I live over 200 miles away from the garage, so could not have a test drive. I had the car delivered and the driver Barry showed us everything, it was good to have him explain things although this car is my seventh Megane. He was very professional. Sean Noonan was my salesman and did a good job all round. I would certainly contact Sean again if I buy another Megane. Exellent service from Sean.


  • Would recommend
  • 24/03/2017

The handover was very brief. I was basically given the keys and that was it. I left not knowing basic things like where the petrol cap was or how to turn on the windscreen wipers. It was a different man to the one that sold me the car and he didn't really seem interested in helping me


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 14/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

I advised that I would be paying in full hence the reason for not being offered finance.


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

This is a direct quote from the My Renault handover documents ' Your vehicle is covered by a warranty package for up to 4 years/100,000 miles (whichever comes first). The first 2 years are unlimited mileage followed by a further 2 years up to 100,000 miles. Your dealer is able to replace, without charge, parts that are found to have a material or assembly defect that is recognised by Renault'. My warranty start date is 07.12.2016 the date of first registration. Will you please explain why your company Renault Retail Group has only provided a written warranty for 3 years and 60013 miles up to 06.12. 2019? To whom am I expected to turn under the terms of the Renault Manufacturers Warranty should I need to in the 4th year if you are not prepared to honour what is clearly detailed by Renault themselves? I require please a written explanation failing which I shall write direct to Renault.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Wouldn't recommend
  • 02/03/2017

I have attempted to contact Sean a number of times after the sale has been done asking where/why we weren't given a second key and also after searching the car not having a service history? I have tried ask where these are and have had no response. Prior to this I had a lot of problem regarding waiting for the car as we were waiting for the number plates to be swapped. However after I questions why this hasn't been done before or whilst Renault were in possession the car Sean hold me "we are just lazy" I haven't been happy with the service I have received, I am happy with the car but I feel I have had no care from Renault. I am left feeling very fusstrated and want answers


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

two observations which suggest quality assurance on pre handover of vehicles would stand a look at 1-vehicle had little or no fuel as I started up to drive away.the salesman followed me to the nearest petrol station to obtain fuel(in fairness to him ) 2-on start up the next day the battery low light came on indicating the car battery had not been adequately charged(or checked)


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

Fantastic service. Thank you very much to Carl Parle and the team


  • Would recommend
  • 15/02/2017

Very helpful but not pushy salesmen, would not hesitate to contact them if I had a problem


  • Would recommend
  • 15/02/2017

I bought the vehicle over the phone talking to a sales man . I live in the West Midlands so a test drive was not practical and I told the salesman that it would a cash deal.


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

No....mike covered it all


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Can you put the Hot Chocolate back in the drinks machine?


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

Sean always makes it nice and easy few emails the a pop up to collect the van and do the paperwork. When your busy and need something sorted quick this is just the service you want no messing around. will always come back for the service provided and a good price to match. 10 out of 10


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

I did not want a test drive


  • Would recommend
  • 02/02/2017

Very impressed with the sales 'experience' and Jason was excellent. Problem with the air vents not working properly however.


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

Detail of service record were incorrect which was inconvenient but has now been rectified.


  • Would recommend
  • 17/01/2017

Please could I have more information on:- 1) the warranty 2)the work to be carried out at each service


  • Would recommend
  • 16/01/2017

No, very pleased thanks to Paul, Sean and the team


  • Would recommend
  • 13/01/2017

No thank you.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

Jason Haywood was extremely helpful and has sorted out some minor issues afterwards without any hassle. We have already recommended Renault Wirral to others.


  • Would recommend
  • 23/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Yes, the Renault drivers manual needs to give more detail about the electronic diff control. Karl explained it, but you don't take it in and the manual does not explain it. I know centre position is Auto, The right position is poor road surface (grip). I tried the left position EXP which I believe is off, but no sooner that you move off the light changes back to the centre Auto mode? It's not Karl who is at fault, the manual is lacking on info. Regards Ian Bromley


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

Awaiting new windscreen due to manufacturing fault and also waiting for inspection of dents on rear wind deflector.Should have been resolved before handover.


  • Would recommend
  • 05/11/2016

Had already stated no finance


  • Would recommend
  • 12/10/2016

I'm awaiting on an outstanding query on the service history on the new vehicle. I were told that the car had been serviced before the handover, but the service history book hadn't been stamped and signed.


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

No


  • Would recommend
  • 02/10/2016

Not sure about the service arrangements


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

Im aware that the service supplied at Wirral Renault is simply the best. The training template employed should be copied and run across all renault dealerships. I could go on but thank you for an excellent service Carl the manager at sales Anita at service. Well done


  • Would recommend
  • 27/09/2016

Very happy with service received many thanks


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

No..customer service was very good


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

For above Did not require finance Re aftersales, they were closed at pickup


  • Would recommend
  • 23/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

I haven't received the car yet


  • Wouldn't recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

I was not offered finance as Karl knew I did not need it ( Karl Parle) Karl was excellent with me and was extremely helpful, excellent customer care skills


  • Would recommend
  • 05/09/2016

[no comment made]


  • Wouldn't recommend
  • 29/08/2016

This is our 5th vehicle bought from Renault Wirral. I was not very satisfied on the hand over of my new car. I had not driven it and asked for the salesman to set up my phone for me which he did do but did not go over the dials or explain anything. He told me my first stop would be the petrol station because it was empty and laughed. This is very annoying and I don't think I would comeback again.


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

I have answered no to the above questions as we came from Aberdeenshire and paid cash. We had excellent service from the garage at the Wirral. Thank you


  • Would recommend
  • 24/08/2016

[no comment made]


  • Wouldn't recommend
  • 23/08/2016

nothing has been done correctly with this entire deal from ordering the van i agreed and the paper work on my leased part exchange being incorrectly processed and not read causing issues with the settlement which are still to be resolved. A family member wanted one of these vans from yourselves but I can no longer recommend him. I'm currently in contact with Renault UK regarding these matters.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

Generally a very quick and efficient process from initial enquiry to driving away, especially as this was a long distance telephone sale. The questions that I have answered No were not applicable to this particular sale. Thanks to Karl!


  • Would recommend
  • 17/08/2016

The service I was provided with was excellent!


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

No questions. I had excellent service


  • Would recommend
  • 03/08/2016

Selecting and purchasing a nearly New car was a great experience. Everyone was so helpful. Special thanks to Carl Parl


  • Would recommend
  • 03/08/2016

Dealer unable to provide service book or manual but I was assured these items would be available shortly. Very happy with overall service I received


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

No.


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

Did not get a service record book with my documentation should there being in the package?


  • Would recommend
  • 10/07/2016

Excellent service from Sean.He was helpful and reassuring and I now have a car that ticks all my boxes.


  • Would recommend
  • 07/07/2016

So happy with my new van


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

I have no questions but I would just like to say that Gary Marsden who sold me the vehicle was excellent as I needed a quick turnaround in order to enable me to get back to work. I would definitely do business with you in future and would highly recommend. Thanks.


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

I paid cash


  • Would recommend
  • 20/06/2016

I had a small issue with the sat nav that the after sales team sorted out immediately the next day. My only gripe is the lack of instructions or info available on using the r link system interface. Not as user friendly as the old qashqai system. But as for Renault Wirral their staff are wonderful and customer focused.


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

Great sales team and carl parle and micheal small were great.i have bought many cars from you over many years


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

We would like to say we are very pleased with the car BUT very disappointed that there is no CD player. We are 70+ and do not have lots of mod cons ! ! So now we have loads of CD's we cannot play on long journeys. Why is there no player in a new car ?????????


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

I am a longstanding customer and made it known I was buying a preregistration vehicle without finance. I did not have a test drive because I had to wait for the vehicle to be delivered. I am familiar with the aftersales department so an introduction was not necessary. I am very satisfied with the service I received.


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The person I dealt with was Karl Reynolds. Karl was aware that I had purchased the same car from you in October 2015 for my daughter and was therefore aware I would not require a test drive. Karl was also aware I did not require finance for this vehicle and as I live 50 miles from the depot it would be unlikely I would use your after sales service. The handover of the vehicle was very straight forward without any pressure sales which is why I came back to you to purchase this vehicle


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

Sales person was excellent and went throught everything with us


  • Would recommend
  • 13/05/2016

I wasn't offered finance because I let it be known I was a cash buyer.


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

no


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 28/04/2016

My sales guy was great. Sorted the deal out and finance. No problem


  • Would recommend
  • 27/04/2016

No


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

Salesman was very friendly , helpful and polite


  • Would recommend
  • 16/04/2016

None, at this moment in time but I know I can contact the salesperson - Karl Renolds if I need to ask anything. He was a breath of fresh air offering excellent customer service to me after very poor customer service at one of your Yorkshire dealerships. I couldn't have wished for a better experience at the Wirral and Karl was key to that service.


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

I found the sales team very helpful and courteous. I paid cash for the vehicle's did not require credit. The day after I picked the car up it was in a RTA. I requested that the car go to Renault Wirral for assessment of damage. The staff were very supportive. The car was subsequently written off. I am purchasing a replacement from them


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 11/04/2016

I live in Wokingham and have a faulty usb connection plus issues with the heating system/aircon. Where is my nearest dealership the one advertised on Molly Miller"s lane is closed down?


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

yes do i need paper work for my warrranty.or is it put on computer. thanks dave.


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

No. Would like to say that Mike Small treated us courteously & answered any questions that we had politely & knowledgeably.


  • Would recommend
  • 04/04/2016

NO My purchase of this vehicle was dealt with personally and well by all concerned. Mike Small was a good contact and dealt with my difficult pick up of the vehicle well under the circumstances.


  • Would recommend
  • 02/04/2016

I thought it was strange that after agreeing to buy the car and paying the deposit nobody else could hand over the car...?? The salesman was lovely and very helpful throughout and is still being helpful with an issue with the service department which has been your only let down.


  • Would recommend
  • 29/03/2016

Car kindly delivered to us in Glasgow. We did not need finance.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Wouldn't recommend
  • 16/03/2016

Although I was made aware of marks from the previous owner it was only after removing the polish of the car by cleaning the car where it can apparent that there was chips on the body work and a poor attempt at polishing down the scratches on the front bumper & the valeter did a poor job when collecting the car. I am chasing up with Renault Wirral if these scratches have been noted cause when it comes to giving the car back I am not getting the blame for these marks + according to the salesman the car was serviced prior to collection however there is no stamp in the log book.


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

Very good service helpful will tell all my friends


  • Would recommend
  • 07/03/2016

[no comment made]


  • Wouldn't recommend
  • 06/03/2016

Please see feedback sent by email to Karl Reynolds and respond.


  • Would recommend
  • 06/03/2016

1st class, will defiantly come back and recommend to family and friends.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

No intro to after sales, instructed to contact sales person with any issues. Have had reason to contact after sale, and happy with service


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

Both Kirsty (reception) and Karl (sales) were fabulous and I will be recommending to friends/family. Thanks


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

Still not received the log book for the car. Could you check that the slip was sent please. besides that I have no other questions. I was treated very well by all the staff I met during my few visits to the showroom. And I am more than pleased with the car I purchased


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 10/02/2016

Excellent sales person.


  • Would recommend
  • 09/02/2016

Salesman very genuine and courteous but not too pushy or over familiar as in some other garages. He was aware of his limitations in his knowledge of the car and apologetic about it but did seek help rather than blag it or make a mistake! Did notice that the computer system in the showroom seems to run very slowly which lead to some salesman frustrations. Staff all very helpful when I came in unannounced to recharge my car recently and even ran me home whilst the vehicle on charge. Much appreciated.


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

no


  • Would recommend
  • 30/01/2016


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

No


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

Hi, while I was setting the media nav I could not set some setting because I did not have media nav manual to set the setting is there any chance you could send me one ?


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

Easy quick transaction. Gary most helpful.


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Wouldn't recommend
  • 26/11/2015

It's a worst purchase I ever made in my whole life, ridiculous service. To get reply from Sales Executive I need to chase minimum 10 to 15 times, totally bluffed me in car and transportation costs. They never stood on agreed price.


  • Would recommend
  • 18/11/2015

The whole procedure was conducted very professionally but also in a very friendly manner, which was much appreciated. We decided to purchase some mats but could not think at the time of anything else that we might need. We now realise that it would be a good idea to buy some mudflaps as we tow a caravan and know from experience that it gets very dirty from mud thrown up from the rear wheels of the car. That will be our next purchase.


  • Would recommend
  • 18/11/2015

[no comment made]


  • Would recommend
  • 15/11/2015

No car for 2 weeks due to it being lost in a "black hole" salesman handled it very well and was very apologetic however no real communication between company and no compensation. Suggest improving this as tainted the Whole car buying experience


  • Would recommend
  • 12/11/2015

Steve was great, answered all my questions with great detail and helped me get an amazing deal. Great customer service.


  • Would recommend
  • 11/11/2015

Happily recommend Jason Griffiths, I bought many vehicles and he is up there as one of the best sales people that I have dealt with.


  • Would recommend
  • 07/11/2015

Great staff both the Karl's were really helpful, everything very easy, so happy with the car, would recommend to anyone for the service. Thanks guys :)


  • Wouldn't recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 19/10/2015

Lovely service from all the staff


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 14/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Wouldn't recommend
  • 08/10/2015

this is because I have not collected the car yet.


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

Information on warranty (warranty and service sheet)


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

Really pleased with the deal I got on my Twizy. Good customer service and friendly helpful staff! Still waiting to receive my log book though.


  • Would recommend
  • 02/10/2015

I expected a courtesy call sometime this week!!!!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/09/2015

Please see my email sent on Friday 25th September re wrong name on DVLA document (and on this email). I have not yet had any response to my email. Please confirm I am now listed as "owner" and the Registration document (and car tax) are being corrected to my name - . Thank you.


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

No. All details cleared before sale and sale clearly and concisely concluded. Karl Reynolds was professional, clear and accurate in his communication and made sure that the deal concluded satisfied my needs as a customer. He more than met my requirements. Karl was more than willing to help and provided the best car purchasing experience that I have ever had. In a word excellent.


  • Would recommend
  • 22/09/2015

The whole process was dealt with efficiently and in a friendly manner. Thank you to Sean Doherty.


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

[no comment made]


  • Wouldn't recommend
  • 08/09/2015

All in all my experience of buying a car from you was not great. I travelled across from Northern Ireland , trading my car in for the Renault that I was told was in immaculate condition over the phone. The car has quite large stone chips on the front bumper that your sales man had obviously covered with white paint of some description . Kevin Melay you sales man was the driver of the vehicle in question and the passenger door was damaged to which he agreed to fix once back in Northern Ireland. I purchased the car over 6 weeks ago and still i'm having to contact your office about this matter . He let me go ahead and book the car in for the repair as I sent him 2 estimates . The car was meant to be left in yesterday Monday 7th September and Kevin was meant to pay , he was well aware of this and has blantantly ignored me. Everytime I ring I am told he is on his day off. I am sick of ringing about this matter and your staff are lacking in customer care . On getting the car serviced today I have now been told it has a oil leak , I have made a bad choice in purchasing this car . I should have been told about the stone chips and the damage to the car door before making the trip across and I do also believe someone should have over seen the sale of this vehicle due to the the cover ups , and now im stuck with a car that needs repair that is only 1 year old.


  • Would recommend
  • 07/09/2015

As I've not used the type of music system in the car before I am finding it quite confusing and there are no instructions to advise further so that would be helpful. Other than that my experience was very positive and professional.


  • Would recommend
  • 07/09/2015

No further questions but as this purchase was my 3rd Scenic and although pre registered was to all intents and purposes a brand new car I did not need and did not request a test drive.Also as I get my cars serviced by you,I am well aware of your service and after sales departments and did not need a further introduction I can confirm that I am delighted with my purchase and am sure that it will give me excellent service.


  • Would recommend
  • 05/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 02/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

Please note, I did not require finance, I made that clear, also, I did not want a test drive, I 've had several Meganes. This new car is very similar to drive, I was informed fully of the changes of internal kit.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

When do I want a first service on the car and how much it is ( any deals) thanks


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Wouldn't recommend
  • 24/08/2015

Sales team work very hard in securing the sale, once paperwork has been signed, they are not interested. Handover and after sales poor.


  • Would recommend
  • 22/08/2015

[no comment made]


  • Wouldn't recommend
  • 18/08/2015

"Little Sean" was very helpful.He knew we did not want finance or test drive so they were not offered.As we live 120 miles away aftersales was never an option. Sean gave us honest and appropiate guidance and gave us a thorough handover. (Tho as we already own a meganne cabriolet and Master Van we understood the controls.) We chose Cleo because of its exciting design and our experience of the quality of Renault vehicles. We believe that Sean offered us the best price for the model and colour we wanted and gave excellent professional support.


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

I felt that I received a good professional service, Sean was very informative and helpful and the transaction went smoothly, as it should. I would recommend Renault Wirral to anyone.


  • Would recommend
  • 13/08/2015

We are very pleased with our car and as it is the 5th car in succession we have bought from you we know all the necessary after sales details. Sean was extremely helpful and supported us through the adaptions to the car etc. Very happy with our service.


  • Would recommend
  • 13/08/2015

I first spoke to a Karl Reynolds who was very helpful about the car I had seen online, but the car had been sold,but he said he had another one I could have,which was the black one I bought.I did a part ex plus cash,i had already test driven a friends clio. The car was a 38 wedding anniversary present,and my wife was over the moon with it.I also think it is a lovely car,thank you all for making it so easy for me to buy. Kind Regards.


  • Would recommend
  • 13/08/2015

First may I say the gentleman I first spoke to Karl Reynolds was every helpful, I was phoning from Manchester about the clio I had seen online,i had already test driven a friends clio and as I was asking for a part ex plus cash.So I didn't need finance.the car I was after had been sold but karl


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

The 'no' entries are not really really relevant as I was part exchanging a similar model & I am long time customer of the branch & therefore already know the after sales department


  • Would recommend
  • 09/08/2015

really helpful sales manager who couldn't have been more helpful. Would definitely return to Renault Wirral to purchase future vehicles.


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

[no comment made]


  • Would recommend
  • 01/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Wouldn't recommend
  • 28/07/2015

Very disappointed overall! 2 weeks to deliver nearly Lack of quality customer service; not returning calls or emails, inconsistent responses to questions asked, not completing jobs agreed Excuses for not responding; in a meeting, with a customer, 'can't find vehicle!' Worst service ever received in 40 years of buying cars! Why and how did this happen?


  • Would recommend
  • 26/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

No


  • Would recommend
  • 23/07/2015

No


  • Would recommend
  • 21/07/2015

No questions. But would like to comment that the sales man Sean Noonan was very pleasant and efficient to deal with, also with the after sale visit too regarding the sat nav. I have to say I was initially very disappointed with this sat nav as it would not take a seven character post code, which I realise is a Renault decision, but glad to say this has been resolved between Sean and the Manager and an update is been given to me. Unfortunately after having my car 10 days someone has reversed into the back of it, giving me cause to take my car back, this has also been dealt with very efficiently too.


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

NEED TO HAVE A TRAINING SESSION ON HOW TO USE ALL THE BUTTONS. GOOD SO FAR TO DRIVE !


  • Would recommend
  • 10/07/2015

[no comment made]


  • Would recommend
  • 08/07/2015

No atemont I wery happy my new car


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 02/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

The service we both received was exemplary. We we not pressurised at all. The salesman (Karl) was excellent. The car is amazing, thank you.


  • Wouldn't recommend
  • 01/07/2015

DO YOU OFFER A 30 DAY MONEY BACK GUARANTEE? Not offered finance or test drive due to already informing salesman I was a cash buyer and was purchasing with delivery due to being 200 miles away after just having knee surgery. This is the second survey I have completed regarding this purchase still awaiting feedback from the first. I would not recommend RRG to a friend due to the following facts. The pre purchase communication was very good, but after sales service was not and condition of vehicle did not match what was communicated in the videos sent to myself. Faults with vehicle. 1) Dash not lighting up. 2) Temp gauge faulty. 3) Number of small dents not listed on video requested. 4) Air-con requires topping up. 5) New mats included in price of vehicle not provided originally. 6) Puncher repair kit missing. Still waiting for one to be sent. Faults 1 and 2 where fixed by RRG Romford who provided an excellent service, but I was still required to take a day off to get the faults fixed. With this faults in mind I do wonder what over faults the vehicle has that has not been listed, I will have to put the vehicle into my local garage for peace of mind and at extra cost. When I contacted RRG Wirral regarding this faults was informed that what do I expect it is a used vehicle and the used mats where the ones he was told to put in. This the second car I have purchased from RRG in the last 6 months and took the risk of buying this unseen after the good service I got from RRG Orpington when purchasing my wife Grand Scenic. But I'm very disappointed with result this time.


  • Would recommend
  • 30/06/2015

very happy with all aspects of the deal


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

[no comment made]


  • Would recommend
  • 25/06/2015

[no comment made]


  • Wouldn't recommend
  • 25/06/2015

The pre sale contact was very good. I had just had a knee operation and required a car urgently but was unable to view the vehicle or test drive I did inform the salesman I was a cash buyer. But I was very disappointed when the vehicle arrived with a number of faults which had not been mentioned or shown on the video I requested. The two main ones being the dash not lighting up correctly and the temp gauge being faulty as well as number of small dents and one tyre close to the legal limit. When I contacted the salesman I was informed what did I expect it was a used vehicle. I had also agreed new mats but only second hand ones where supplied. On the good points RRG Romford couldn't have been more helpful fixing the problems with the dash and temp gauge. But I do worry that if these two faults weren't fixed what else could be wrong with the vehicle? I will have to put it into an independent garage for peace of mind, at extra cost. Also I had to take a days leave to take the vehicle into Romford to have the repairs done. If you did a 30 day money back guarantee I would take it straight away? This the second car I have bought from the RRG in the last 6 months the first being for my wife and was happy with the service from the Orpington branch that I took the risk buying this vehicle unseen. The vehicle is also missing the puncher repair kit. On the whole I'm not happy with the vehicle and currently couldn't recommend RRG to a friend. I look forward to your reply. .


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

Sean noonan was great help and excellent customer service made buying my first finance car a wonderful and easy experpercie have recommend all my friends and family to go see Sean! So happy with my new car thanks :)


  • Would recommend
  • 20/06/2015

[no comment made]

Why Choose the
Renault Retail Group

  • We sell 1 in 4 Renault vehicles in the UK
  • Dealerships throughout the Country
  • Friendly expert
    advice
  • Choice of over 1,976 vehicles
  • CitNOW video
    servicing assessment

Click on the icons below
to see our social activity