Renault Wirral

0151 790 0152
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Feel like one of the family. Had my grandson and lift arranged from and to for us both. Lovely warm welcome Aircon repair explained Great service


Steve Kenton helped me to secure a Motability car. He was very helpful. He made sure that I was well-informed about the car and the Motability scheme


Friendly and informmed


I had no problems with any issues .


Excellent pre purchase attention.


.


Great service, delivered professionally. I was very pleased with the service.


A great service


.


Previously with Dacia I was allowed a relief car, but now I had to wait about 1hr 45 mins, and it was a long and boring wait with a faulty coffee machine,and very little reading material


I've already done this in the survey which frankly goes on too long and it's apparently not finished yet!


no


Ok this time


Everything went smoothly, apart from the fact that we had requested a lift into the nearest town, but unfortunately no transport was available at the time. Had to get the bus into Liverpool ourselves. Apart from that everything went well with the service. Like the idea of being sent a video of the check up. at least that way we know that someone has actually checked it over.


Car was booked in for MOT. Had to call to remind Renault they were supposed to collect the car by 11.30.


As always very friendly, helpful & professional


Excellent service thank you


been taking car to Renault Wirral or a few years now had no problems with them


Everyone was friendly and extremely helpful. Car was serviced and Mot’d at a reasonable price. Very pleased.


Non


Hard to contact. Too expensive.


Had to wait too long for return of vehicle.Returned and cab floor was covered in brake fluid, had to clean it up myself. Was offered courtesy lift home but waited too long and had friend pick me up and return me later for vehicle collection. Not all work completed so I will have to rebook it in, how inconvenient. Thank you.


Great staff


Steve was great with my elderly mother


I always take my car for MOT, the staff are always friendly and approachable, also, advisory when appropriate. I would wholly recommend Renault. Thankyou


Always Very friendly staff. Great communication from what was going to happen, price and arrangements for collection of vehicle.


Very good


Was a relaxing and enjoyable experience and service was excellent


Nothing to add


My car returned damaged dinted the manage would not get cctv told me to go through insurance and they told pay me he excess fee


Efficient, personable (Anita) and promised times kept to.


The work undertaken to my car was excellent and no issues with the repair itself. The lead up to the appointment with no quote despite numerous chaser, the communication and the customer experience of the dealership however was unsatisfactory. I would definitely not return to Renault Prenton and will not be choosing a Renault car when my lease expires in March as a result of the service revived.


Reception was good and polite as were all staff . Only comment when phoned to arrange service by one of the call centre staff was informed I could not have a lift back home as Renault did not provide that service anymore which I found to be totally untrue suggest staff are kept up to date on infomation.


I went in to dealership 2 weeks before the service date to discuss 2 problems with the vehicle , I was told nobody could be spared to come to talk about them , since the service these problems have not appeared again ,so hopefully they have been fixed


I was pleased with the quality of service from the dealer in terms of the purchase process and getting a car that appears to be of good quality. I am still waiting on information to be sent through to me from Renault with regards to the gap insurance and 3 year service deal that I purchased as I have had no paperwork to confirm these.


Everyone at Renault, are a credit to Renault.. everyone is so helpful and couldn’t do enough for you


I think I have already answered that above. I was completely shocked at being told two completely conflicting pieces of information about the state of my breaks. Both managers today agreed that the breaks were "not urgent". I feel I cannot trust what is being said to me and am extremely angry that the car has been returned to me TWICE in an unsafe condition.


It was dead good


Ok friendly helpful staff


Smooth and efficient


I bought a Dacia duster in April this year 64 plate on completion was told it will have a MOT and serves before I pick it up after a while I notice that the front disks were rusting and worn I took the car to another garage for a inspection and was told that it needs new disks and brakes pads also the air filter and oil filter have not been changed or the oil the rear window wipers was split (basically it hadn't been serviced properly) i took it back to the sale man with the report from the other garage and said I am not happy he then went and confronted the service department and came back with a service team leader he said that the car had a full safety check before it leaves the garage and the car was ok. The sale man said that they would foot the bill to get the work done for the brakes I returned the next and said I want all this work to be done or I don't want to keep the car the reception went to see a manager then came back and agreed to do all the work ( it's as if the sale guys are getting let down from the service team) anyway all was ok until the noise I am getting now.


The right indicator was faulty so I went into Renault to see if I could book it in for repair. The Receptionist Sandra said that they would look at it there and then and it would be ready later in the afternoon. Two hours later I received a call to say my car was ready. Wow! To make things even better I was not charged for the work. Excellent service and all with a smile. I would definitely recommend Renault to others. Thank You Renault.


The car was mot tested. A previous service was very satisfactory too. Thanks.


Had to wait all day for mot to be completed. Damaged Wiper blades not replaced during inspection although the car was passed on mot.


Mike Goulding made the whole experience really easy and nothing was too much trouble.


Following the experience both myself and my daughter had purchasing two Clios I would not recommend Renault Wirral to anyone. I have been a Renault owner for the past 10-15 years and never had a problem but was treated abysmally by the sales manager when I purchased my current vehicle. Since purchase, my daughter has had numerous problems with her car and mine has also had problems. I sadly feel that I am unable to recommend Renault Wirral to anyone.


No problems at all, from leaving my car for service, very pleased.


We were dealt with curtesy and were not pushed into a sale.as I had done my research prior to buying, Steve who dealt with us was extremely helpful. This is my 2nd Clio in 3 years.


I didn’t feel resetting my alert message on the dashboard warranted 7 hours


Very easy and good service


I was disappointed I had no feed back from my mot , I just picked the car up an received a piece of paper to say it had passed .


I was greeted by a warm welcome from Anita the service advisor, made me very welcome and she was so professional.


Been a customer for many years. At least 4 vehicles bought. Never had any problems and will continue to use this business


My only issue is with the parking arrangements, almost impossible to find space on leaving the car and although it was technically accessible on collection, it was a tight spot, double parked, presumably on the assumption it would be moved soon.


Mentioned the sat nav which I was not happy with . it would not let me put the postcode in and they have updated it to allow it to do it .so hope fully when we a travelling this weekend it will get us were wide want to go as we haven't had had to use it till this weekend


Excellent service but customer parking is poor - large parking area but always full and not much space to manoeuvre.


Really happy with work carried out


Good


Well seviced and valeted


Mike was very helpful & was helpful at every stage of the transaction


They got the work done


I always find the reception staff extremely courteous. My one gripe this time was that my car was dropped off about 8.15 and by approx 3pm it was only just going in for its MOT/service and because there was a problem with it it could not come out that night. Your receptionist was extremely good and sorted out a courtesy car and the car was able to come out by about 9.15 the next day.


Our advisor Adam was brilliant, nothing was too much trouble. We were always,offered a drink on arrival. Adam explained everythung to us,in full and was,so helpful if we had any queries. We would not hesitate to recommend this renault dealership and,we are over the moon with our new vehicl. Thankyou


Mot carried out, which was fine, however on picking up my car keys, the key was handed back to me broken. The reception ladybwas helpful and went to see someone in the back who gluded it back together, and said if it breaks come back and they will order a new one. I asked then to order me one straight away as i expect to receive my key back how i handed it in to them. I understand it was most probably an accident but i think it should have been ordered as soon as they realised they had broken it. Two days later the glue has given up and my key card its broken. I am still waiting for someone to contact me to say my new one is in store.


I think when you quote for a service it should include all things done on a service like brake fluid oil etc. I ended up paying a lot more than quoted. I had to have new wind screen wipers or it would have failed the mot. They seemed to work perfectly before I went


Very friendly service from Mike and the whole purchase went smoothly with quick delivery of car.


Adam was pleasant and helpful, he was also very knowedgeable about the vehicle we wished to purchase which gave us the confidence to go ahead with the purchase


It is very efficient. Friendly atmosphere whilst waiting. Liked the video I got afterwards. I have always bought my cars there as everyone is professional yet happy to help.


I have been buying vehicles and having them serviced for the last 20 years and the standards have always been of the highest


Always very good.


Always friendly and efficient.


Great 👍


From start to finish we were very satisfied with theservice we recieved. Mike was very professional in his approach, we never felt under any pressure to purchase at any point giving us time to think things through and come to the right decision on our future car.


On entering the dealership a host who asks what your needs are would help, on collecting my car we sat in the showroom for five minutes before anyone approached us. You need a receptionist /host.


The service from mike was amazing answered all my questions too the best of his knowledge and I got the car that I wanted and a great deal on it too


Great timing of the delivery wanted it on a day and I got it abit disappointed I still haven’t had my spear tyre


Nothing more to be said.


This is Car number eight from Renault. I have always received outstanding services from the team at Renault Prenton.

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 29/09/2017

[no comment made]


  • Would recommend
  • 16/09/2017

[no comment made]


  • Would recommend
  • 11/09/2017

[no comment made]


  • Wouldn't recommend
  • 10/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

I didn't get a book on how to operate the sat nav and audio equipment. If you could send me one that would be great. Also I was expecting some other paper work to be sent but haven't seen that either.


  • Would recommend
  • 01/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

Excellent service. Karl was great. Thank you so much. X


  • Wouldn't recommend
  • 30/08/2017

My vehicle was delivered as I live in Watford so alot of those questions don't apply. During the purchasing process everything went well, Sean was really nice and we built a good rapport, however since receiving the car I have found the aftersales service to be lacking, I've expressed this to Sean already. I called in the first few days of receiving the vehicle as there were some issues (still outstanding). There is a "check brake light" warning on the dash, not picked up during your checks, and the car also lacks Bluetooth which I was told it had. When I called about this for the first time Sean was away so I was told carl the manager would call me back, I called three times that day and heard nothing from carl. A weekend past so I tried again and spoke to Sean, sent him emails with images etc, again I was left to chase up three emails and a phone call. There is no pro activeness at all, unless I keep chasing, nothing happens, maybe they are hoping I'll just go away. I also have not received my log book two weeks later. At the moment I'm still waiting to hear back how I'm going to be compensated for the bluetooth being misold, it suppose I'll have to call numerous times to get an answer to this too.


  • Would recommend
  • 28/08/2017

Not happy with a response regarding the fact that the air con isn't working


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 24/08/2017

[no comment made]


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

Bough additional tyre and alloy insurance. Should I have received documentation by now?


  • Would recommend
  • 10/08/2017

No


  • Wouldn't recommend
  • 09/08/2017

By far the worst customer service I have ever experienced. On going complaint since the day after I purchased still awaiting a call back from sales manager / general manager had no choice but to reject car through finance company. Hopefully will be far away from Renault in the next week!!


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Please pass on my thanks to Mike Small who dealt with us professionally. He was a credit to the company


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 28/07/2017

Really pleased with the service and the vehicle would highly recommend to others


  • Would recommend
  • 27/07/2017

Disappionted there is not a CD player fitted in the car - is it possible to fit one to this model ?


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

Not handed green form ref vehicle reg transfer at point of sale 30th June. Called DVLA vehicle office no change of ownership received by them.


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

First class service from Sean Noonan as usual.


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 23/06/2017

Wasn`t offered finance but wouldn`t have taken it as wanted to pay in one go. Buying the car without a test drive was no problem and I really like it. There was a 3" scratch on the plastic by the passenger seat, again no worries from me but others might have complained bitterly. All good so far


  • Would recommend
  • 16/06/2017

[no comment made]


  • Would recommend
  • 16/06/2017

No


  • Would recommend
  • 09/06/2017

[no comment made]


  • Wouldn't recommend
  • 09/06/2017

I was not given any time to read through the documents before signing them so I literally have no idea what I have signed or what I have agreed to.


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 06/06/2017

We dealt with Shaun who was absolutely fantastic. A total credit to your organisation. Nothing was too much trouble and he dealt with all our queries in a very professional manner. Thank you


  • Would recommend
  • 31/05/2017

I found the Wirral branch very helpfull after being disapointed with my visit to the Leicester branch who did not show much interest in selling me a car


  • Would recommend
  • 31/05/2017

[no comment made]


  • Wouldn't recommend
  • 22/05/2017

We feel the salesperson misled us over the car tax... we asked on a couple of occasions and were assured each time that the annual tax would be £30, however it is £115. This was a factor in choosing a captur which the salesman knew. We were also misled about the radio not having DAB. I now don't feel that I could trust this dealer to provide the correct information in future.


  • Would recommend
  • 18/05/2017

I needed to travel outside my local area to purchase a specific used vehicle which was for sale at Renault Wirral. This will therefore not be my nearest Renault dealership when it comes to servicing, repairs, and ad-hoc info/advice about my vehicle. Will the nearest dealership (Arnold Clark - St. Helens) be willing/able to take on this function?


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

I am delighted with the car and with the service I received initially from the branch manager and then from Karl Reynolds-both were open and approachable. I did not feel "pushed" in any way and was made to feel comfortable when asking questions. It has been some time since I have bought a nearly new car so being able to establish a relationship with the sales personnel when making this investment was, for me, an important aspect of the deal.


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

My 'deal' was carried out by telephone with Sean Noonan in Liverpool ; we're in Northumberland ! If you were to ask me , " Would you do a long distance deal like this again , Mr Lilburn ? " my answer would be , " Yes . " Enough said , I think ! Thanks , Sean .


  • Wouldn't recommend
  • 01/05/2017

I have answered no to the above questions as they were not needed. I travelled from the south coast to purchase the vehicle, did not need finance and had already test driven the model, and would not need to see the after sales team. I wish to feed back that Garry Marsden who I dealt with was exceptional from start to finish, professional, courteous but above all real which to me is what I look for, I hate falseness. Having just started up my business I have had numerous problems with companies not doing what they say, misleading you and processes very complex but not with this purchase. I would also like to mention the young man who dealt with me when I collected the van on 15-04-17 Ryan ( I believe he is a trainee), he is a credit to the business and has a great future, he was pleasant, helpful and most of all had a smile on his face that was genuine. I hope you can feed this back to both Garry & Ryan, an excellent experience


  • Wouldn't recommend
  • 01/05/2017

I wasn't introduced to the aftersales dept directly but as I had a few issues to cover I believe that indirectly I did talk to them.


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

No


  • Would recommend
  • 14/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

Excellent service from all involved, Mike and Anita excelled with their expertise and helpfulness. I have been a customer with Renault for nearly 20 years and this was the best service yet


  • Would recommend
  • 05/04/2017

Finance was not necessary, I'd already had a test drive at my local Renault dealer, and I don't live in your area so am unlikely to be using your aftersales department


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

I live over 200 miles away from the garage, so could not have a test drive. I had the car delivered and the driver Barry showed us everything, it was good to have him explain things although this car is my seventh Megane. He was very professional. Sean Noonan was my salesman and did a good job all round. I would certainly contact Sean again if I buy another Megane. Exellent service from Sean.


  • Would recommend
  • 24/03/2017

The handover was very brief. I was basically given the keys and that was it. I left not knowing basic things like where the petrol cap was or how to turn on the windscreen wipers. It was a different man to the one that sold me the car and he didn't really seem interested in helping me


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 14/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

I advised that I would be paying in full hence the reason for not being offered finance.


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

This is a direct quote from the My Renault handover documents ' Your vehicle is covered by a warranty package for up to 4 years/100,000 miles (whichever comes first). The first 2 years are unlimited mileage followed by a further 2 years up to 100,000 miles. Your dealer is able to replace, without charge, parts that are found to have a material or assembly defect that is recognised by Renault'. My warranty start date is 07.12.2016 the date of first registration. Will you please explain why your company Renault Retail Group has only provided a written warranty for 3 years and 60013 miles up to 06.12. 2019? To whom am I expected to turn under the terms of the Renault Manufacturers Warranty should I need to in the 4th year if you are not prepared to honour what is clearly detailed by Renault themselves? I require please a written explanation failing which I shall write direct to Renault.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Wouldn't recommend
  • 02/03/2017

I have attempted to contact Sean a number of times after the sale has been done asking where/why we weren't given a second key and also after searching the car not having a service history? I have tried ask where these are and have had no response. Prior to this I had a lot of problem regarding waiting for the car as we were waiting for the number plates to be swapped. However after I questions why this hasn't been done before or whilst Renault were in possession the car Sean hold me "we are just lazy" I haven't been happy with the service I have received, I am happy with the car but I feel I have had no care from Renault. I am left feeling very fusstrated and want answers


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

two observations which suggest quality assurance on pre handover of vehicles would stand a look at 1-vehicle had little or no fuel as I started up to drive away.the salesman followed me to the nearest petrol station to obtain fuel(in fairness to him ) 2-on start up the next day the battery low light came on indicating the car battery had not been adequately charged(or checked)


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

Fantastic service. Thank you very much to Carl Parle and the team


  • Would recommend
  • 15/02/2017

Very helpful but not pushy salesmen, would not hesitate to contact them if I had a problem


  • Would recommend
  • 15/02/2017

I bought the vehicle over the phone talking to a sales man . I live in the West Midlands so a test drive was not practical and I told the salesman that it would a cash deal.


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

No....mike covered it all


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Can you put the Hot Chocolate back in the drinks machine?


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

Sean always makes it nice and easy few emails the a pop up to collect the van and do the paperwork. When your busy and need something sorted quick this is just the service you want no messing around. will always come back for the service provided and a good price to match. 10 out of 10


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

I did not want a test drive


  • Would recommend
  • 02/02/2017

Very impressed with the sales 'experience' and Jason was excellent. Problem with the air vents not working properly however.


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

Detail of service record were incorrect which was inconvenient but has now been rectified.


  • Would recommend
  • 17/01/2017

Please could I have more information on:- 1) the warranty 2)the work to be carried out at each service


  • Would recommend
  • 16/01/2017

No, very pleased thanks to Paul, Sean and the team


  • Would recommend
  • 13/01/2017

No thank you.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

Jason Haywood was extremely helpful and has sorted out some minor issues afterwards without any hassle. We have already recommended Renault Wirral to others.


  • Would recommend
  • 23/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Yes, the Renault drivers manual needs to give more detail about the electronic diff control. Karl explained it, but you don't take it in and the manual does not explain it. I know centre position is Auto, The right position is poor road surface (grip). I tried the left position EXP which I believe is off, but no sooner that you move off the light changes back to the centre Auto mode? It's not Karl who is at fault, the manual is lacking on info. Regards Ian Bromley


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

Awaiting new windscreen due to manufacturing fault and also waiting for inspection of dents on rear wind deflector.Should have been resolved before handover.


  • Would recommend
  • 05/11/2016

Had already stated no finance


  • Would recommend
  • 12/10/2016

I'm awaiting on an outstanding query on the service history on the new vehicle. I were told that the car had been serviced before the handover, but the service history book hadn't been stamped and signed.


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

No


  • Would recommend
  • 02/10/2016

Not sure about the service arrangements


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

Im aware that the service supplied at Wirral Renault is simply the best. The training template employed should be copied and run across all renault dealerships. I could go on but thank you for an excellent service Carl the manager at sales Anita at service. Well done


  • Would recommend
  • 27/09/2016

Very happy with service received many thanks


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

No..customer service was very good


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

For above Did not require finance Re aftersales, they were closed at pickup


  • Would recommend
  • 23/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

I haven't received the car yet


  • Wouldn't recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

I was not offered finance as Karl knew I did not need it ( Karl Parle) Karl was excellent with me and was extremely helpful, excellent customer care skills


  • Would recommend
  • 05/09/2016

[no comment made]


  • Wouldn't recommend
  • 29/08/2016

This is our 5th vehicle bought from Renault Wirral. I was not very satisfied on the hand over of my new car. I had not driven it and asked for the salesman to set up my phone for me which he did do but did not go over the dials or explain anything. He told me my first stop would be the petrol station because it was empty and laughed. This is very annoying and I don't think I would comeback again.


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

I have answered no to the above questions as we came from Aberdeenshire and paid cash. We had excellent service from the garage at the Wirral. Thank you


  • Would recommend
  • 24/08/2016

[no comment made]


  • Wouldn't recommend
  • 23/08/2016

nothing has been done correctly with this entire deal from ordering the van i agreed and the paper work on my leased part exchange being incorrectly processed and not read causing issues with the settlement which are still to be resolved. A family member wanted one of these vans from yourselves but I can no longer recommend him. I'm currently in contact with Renault UK regarding these matters.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

Generally a very quick and efficient process from initial enquiry to driving away, especially as this was a long distance telephone sale. The questions that I have answered No were not applicable to this particular sale. Thanks to Karl!


  • Would recommend
  • 17/08/2016

The service I was provided with was excellent!


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

No questions. I had excellent service


  • Would recommend
  • 03/08/2016

Selecting and purchasing a nearly New car was a great experience. Everyone was so helpful. Special thanks to Carl Parl


  • Would recommend
  • 03/08/2016

Dealer unable to provide service book or manual but I was assured these items would be available shortly. Very happy with overall service I received


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

No.


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

Did not get a service record book with my documentation should there being in the package?


  • Would recommend
  • 10/07/2016

Excellent service from Sean.He was helpful and reassuring and I now have a car that ticks all my boxes.


  • Would recommend
  • 07/07/2016

So happy with my new van


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

I have no questions but I would just like to say that Gary Marsden who sold me the vehicle was excellent as I needed a quick turnaround in order to enable me to get back to work. I would definitely do business with you in future and would highly recommend. Thanks.


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

I paid cash


  • Would recommend
  • 20/06/2016

I had a small issue with the sat nav that the after sales team sorted out immediately the next day. My only gripe is the lack of instructions or info available on using the r link system interface. Not as user friendly as the old qashqai system. But as for Renault Wirral their staff are wonderful and customer focused.


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

Great sales team and carl parle and micheal small were great.i have bought many cars from you over many years


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

We would like to say we are very pleased with the car BUT very disappointed that there is no CD player. We are 70+ and do not have lots of mod cons ! ! So now we have loads of CD's we cannot play on long journeys. Why is there no player in a new car ?????????


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

I am a longstanding customer and made it known I was buying a preregistration vehicle without finance. I did not have a test drive because I had to wait for the vehicle to be delivered. I am familiar with the aftersales department so an introduction was not necessary. I am very satisfied with the service I received.


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The person I dealt with was Karl Reynolds. Karl was aware that I had purchased the same car from you in October 2015 for my daughter and was therefore aware I would not require a test drive. Karl was also aware I did not require finance for this vehicle and as I live 50 miles from the depot it would be unlikely I would use your after sales service. The handover of the vehicle was very straight forward without any pressure sales which is why I came back to you to purchase this vehicle


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

Sales person was excellent and went throught everything with us


  • Would recommend
  • 13/05/2016

I wasn't offered finance because I let it be known I was a cash buyer.


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

no


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 28/04/2016

My sales guy was great. Sorted the deal out and finance. No problem


  • Would recommend
  • 27/04/2016

No


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

Salesman was very friendly , helpful and polite


  • Would recommend
  • 16/04/2016

None, at this moment in time but I know I can contact the salesperson - Karl Renolds if I need to ask anything. He was a breath of fresh air offering excellent customer service to me after very poor customer service at one of your Yorkshire dealerships. I couldn't have wished for a better experience at the Wirral and Karl was key to that service.


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

I found the sales team very helpful and courteous. I paid cash for the vehicle's did not require credit. The day after I picked the car up it was in a RTA. I requested that the car go to Renault Wirral for assessment of damage. The staff were very supportive. The car was subsequently written off. I am purchasing a replacement from them


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 11/04/2016

I live in Wokingham and have a faulty usb connection plus issues with the heating system/aircon. Where is my nearest dealership the one advertised on Molly Miller"s lane is closed down?


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

yes do i need paper work for my warrranty.or is it put on computer. thanks dave.


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

No. Would like to say that Mike Small treated us courteously & answered any questions that we had politely & knowledgeably.


  • Would recommend
  • 04/04/2016

NO My purchase of this vehicle was dealt with personally and well by all concerned. Mike Small was a good contact and dealt with my difficult pick up of the vehicle well under the circumstances.


  • Would recommend
  • 02/04/2016

I thought it was strange that after agreeing to buy the car and paying the deposit nobody else could hand over the car...?? The salesman was lovely and very helpful throughout and is still being helpful with an issue with the service department which has been your only let down.


  • Would recommend
  • 29/03/2016

Car kindly delivered to us in Glasgow. We did not need finance.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Wouldn't recommend
  • 16/03/2016

Although I was made aware of marks from the previous owner it was only after removing the polish of the car by cleaning the car where it can apparent that there was chips on the body work and a poor attempt at polishing down the scratches on the front bumper & the valeter did a poor job when collecting the car. I am chasing up with Renault Wirral if these scratches have been noted cause when it comes to giving the car back I am not getting the blame for these marks + according to the salesman the car was serviced prior to collection however there is no stamp in the log book.


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

Very good service helpful will tell all my friends


  • Would recommend
  • 07/03/2016

[no comment made]


  • Wouldn't recommend
  • 06/03/2016

Please see feedback sent by email to Karl Reynolds and respond.


  • Would recommend
  • 06/03/2016

1st class, will defiantly come back and recommend to family and friends.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

No intro to after sales, instructed to contact sales person with any issues. Have had reason to contact after sale, and happy with service


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

Both Kirsty (reception) and Karl (sales) were fabulous and I will be recommending to friends/family. Thanks


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

Still not received the log book for the car. Could you check that the slip was sent please. besides that I have no other questions. I was treated very well by all the staff I met during my few visits to the showroom. And I am more than pleased with the car I purchased


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 10/02/2016

Excellent sales person.


  • Would recommend
  • 09/02/2016

Salesman very genuine and courteous but not too pushy or over familiar as in some other garages. He was aware of his limitations in his knowledge of the car and apologetic about it but did seek help rather than blag it or make a mistake! Did notice that the computer system in the showroom seems to run very slowly which lead to some salesman frustrations. Staff all very helpful when I came in unannounced to recharge my car recently and even ran me home whilst the vehicle on charge. Much appreciated.


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

no


  • Would recommend
  • 30/01/2016


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

No


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

Hi, while I was setting the media nav I could not set some setting because I did not have media nav manual to set the setting is there any chance you could send me one ?


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

Easy quick transaction. Gary most helpful.


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Wouldn't recommend
  • 26/11/2015

It's a worst purchase I ever made in my whole life, ridiculous service. To get reply from Sales Executive I need to chase minimum 10 to 15 times, totally bluffed me in car and transportation costs. They never stood on agreed price.


  • Would recommend
  • 18/11/2015

The whole procedure was conducted very professionally but also in a very friendly manner, which was much appreciated. We decided to purchase some mats but could not think at the time of anything else that we might need. We now realise that it would be a good idea to buy some mudflaps as we tow a caravan and know from experience that it gets very dirty from mud thrown up from the rear wheels of the car. That will be our next purchase.


  • Would recommend
  • 18/11/2015

[no comment made]


  • Would recommend
  • 15/11/2015

No car for 2 weeks due to it being lost in a "black hole" salesman handled it very well and was very apologetic however no real communication between company and no compensation. Suggest improving this as tainted the Whole car buying experience


  • Would recommend
  • 12/11/2015

Steve was great, answered all my questions with great detail and helped me get an amazing deal. Great customer service.


  • Would recommend
  • 11/11/2015

Happily recommend Jason Griffiths, I bought many vehicles and he is up there as one of the best sales people that I have dealt with.


  • Would recommend
  • 07/11/2015

Great staff both the Karl's were really helpful, everything very easy, so happy with the car, would recommend to anyone for the service. Thanks guys :)


  • Wouldn't recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 19/10/2015

Lovely service from all the staff


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 14/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Wouldn't recommend
  • 08/10/2015

this is because I have not collected the car yet.


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

Information on warranty (warranty and service sheet)


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

Really pleased with the deal I got on my Twizy. Good customer service and friendly helpful staff! Still waiting to receive my log book though.


  • Would recommend
  • 02/10/2015

I expected a courtesy call sometime this week!!!!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/09/2015

Please see my email sent on Friday 25th September re wrong name on DVLA document (and on this email). I have not yet had any response to my email. Please confirm I am now listed as "owner" and the Registration document (and car tax) are being corrected to my name - . Thank you.


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

No. All details cleared before sale and sale clearly and concisely concluded. Karl Reynolds was professional, clear and accurate in his communication and made sure that the deal concluded satisfied my needs as a customer. He more than met my requirements. Karl was more than willing to help and provided the best car purchasing experience that I have ever had. In a word excellent.


  • Would recommend
  • 22/09/2015

The whole process was dealt with efficiently and in a friendly manner. Thank you to Sean Doherty.


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

[no comment made]


  • Wouldn't recommend
  • 08/09/2015

All in all my experience of buying a car from you was not great. I travelled across from Northern Ireland , trading my car in for the Renault that I was told was in immaculate condition over the phone. The car has quite large stone chips on the front bumper that your sales man had obviously covered with white paint of some description . Kevin Melay you sales man was the driver of the vehicle in question and the passenger door was damaged to which he agreed to fix once back in Northern Ireland. I purchased the car over 6 weeks ago and still i'm having to contact your office about this matter . He let me go ahead and book the car in for the repair as I sent him 2 estimates . The car was meant to be left in yesterday Monday 7th September and Kevin was meant to pay , he was well aware of this and has blantantly ignored me. Everytime I ring I am told he is on his day off. I am sick of ringing about this matter and your staff are lacking in customer care . On getting the car serviced today I have now been told it has a oil leak , I have made a bad choice in purchasing this car . I should have been told about the stone chips and the damage to the car door before making the trip across and I do also believe someone should have over seen the sale of this vehicle due to the the cover ups , and now im stuck with a car that needs repair that is only 1 year old.


  • Would recommend
  • 07/09/2015

As I've not used the type of music system in the car before I am finding it quite confusing and there are no instructions to advise further so that would be helpful. Other than that my experience was very positive and professional.


  • Would recommend
  • 07/09/2015

No further questions but as this purchase was my 3rd Scenic and although pre registered was to all intents and purposes a brand new car I did not need and did not request a test drive.Also as I get my cars serviced by you,I am well aware of your service and after sales departments and did not need a further introduction I can confirm that I am delighted with my purchase and am sure that it will give me excellent service.


  • Would recommend
  • 05/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 02/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

Please note, I did not require finance, I made that clear, also, I did not want a test drive, I 've had several Meganes. This new car is very similar to drive, I was informed fully of the changes of internal kit.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

When do I want a first service on the car and how much it is ( any deals) thanks


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Wouldn't recommend
  • 24/08/2015

Sales team work very hard in securing the sale, once paperwork has been signed, they are not interested. Handover and after sales poor.


  • Would recommend
  • 22/08/2015

[no comment made]


  • Wouldn't recommend
  • 18/08/2015

"Little Sean" was very helpful.He knew we did not want finance or test drive so they were not offered.As we live 120 miles away aftersales was never an option. Sean gave us honest and appropiate guidance and gave us a thorough handover. (Tho as we already own a meganne cabriolet and Master Van we understood the controls.) We chose Cleo because of its exciting design and our experience of the quality of Renault vehicles. We believe that Sean offered us the best price for the model and colour we wanted and gave excellent professional support.


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

I felt that I received a good professional service, Sean was very informative and helpful and the transaction went smoothly, as it should. I would recommend Renault Wirral to anyone.


  • Would recommend
  • 13/08/2015

We are very pleased with our car and as it is the 5th car in succession we have bought from you we know all the necessary after sales details. Sean was extremely helpful and supported us through the adaptions to the car etc. Very happy with our service.


  • Would recommend
  • 13/08/2015

I first spoke to a Karl Reynolds who was very helpful about the car I had seen online, but the car had been sold,but he said he had another one I could have,which was the black one I bought.I did a part ex plus cash,i had already test driven a friends clio. The car was a 38 wedding anniversary present,and my wife was over the moon with it.I also think it is a lovely car,thank you all for making it so easy for me to buy. Kind Regards.


  • Would recommend
  • 13/08/2015

First may I say the gentleman I first spoke to Karl Reynolds was every helpful, I was phoning from Manchester about the clio I had seen online,i had already test driven a friends clio and as I was asking for a part ex plus cash.So I didn't need finance.the car I was after had been sold but karl


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

The 'no' entries are not really really relevant as I was part exchanging a similar model & I am long time customer of the branch & therefore already know the after sales department


  • Would recommend
  • 09/08/2015

really helpful sales manager who couldn't have been more helpful. Would definitely return to Renault Wirral to purchase future vehicles.


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

[no comment made]


  • Would recommend
  • 01/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Wouldn't recommend
  • 28/07/2015

Very disappointed overall! 2 weeks to deliver nearly Lack of quality customer service; not returning calls or emails, inconsistent responses to questions asked, not completing jobs agreed Excuses for not responding; in a meeting, with a customer, 'can't find vehicle!' Worst service ever received in 40 years of buying cars! Why and how did this happen?


  • Would recommend
  • 26/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

No


  • Would recommend
  • 23/07/2015

No


  • Would recommend
  • 21/07/2015

No questions. But would like to comment that the sales man Sean Noonan was very pleasant and efficient to deal with, also with the after sale visit too regarding the sat nav. I have to say I was initially very disappointed with this sat nav as it would not take a seven character post code, which I realise is a Renault decision, but glad to say this has been resolved between Sean and the Manager and an update is been given to me. Unfortunately after having my car 10 days someone has reversed into the back of it, giving me cause to take my car back, this has also been dealt with very efficiently too.


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

NEED TO HAVE A TRAINING SESSION ON HOW TO USE ALL THE BUTTONS. GOOD SO FAR TO DRIVE !


  • Would recommend
  • 10/07/2015

[no comment made]


  • Would recommend
  • 08/07/2015

No atemont I wery happy my new car


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 02/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

The service we both received was exemplary. We we not pressurised at all. The salesman (Karl) was excellent. The car is amazing, thank you.


  • Wouldn't recommend
  • 01/07/2015

DO YOU OFFER A 30 DAY MONEY BACK GUARANTEE? Not offered finance or test drive due to already informing salesman I was a cash buyer and was purchasing with delivery due to being 200 miles away after just having knee surgery. This is the second survey I have completed regarding this purchase still awaiting feedback from the first. I would not recommend RRG to a friend due to the following facts. The pre purchase communication was very good, but after sales service was not and condition of vehicle did not match what was communicated in the videos sent to myself. Faults with vehicle. 1) Dash not lighting up. 2) Temp gauge faulty. 3) Number of small dents not listed on video requested. 4) Air-con requires topping up. 5) New mats included in price of vehicle not provided originally. 6) Puncher repair kit missing. Still waiting for one to be sent. Faults 1 and 2 where fixed by RRG Romford who provided an excellent service, but I was still required to take a day off to get the faults fixed. With this faults in mind I do wonder what over faults the vehicle has that has not been listed, I will have to put the vehicle into my local garage for peace of mind and at extra cost. When I contacted RRG Wirral regarding this faults was informed that what do I expect it is a used vehicle and the used mats where the ones he was told to put in. This the second car I have purchased from RRG in the last 6 months and took the risk of buying this unseen after the good service I got from RRG Orpington when purchasing my wife Grand Scenic. But I'm very disappointed with result this time.


  • Would recommend
  • 30/06/2015

very happy with all aspects of the deal


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

[no comment made]


  • Would recommend
  • 25/06/2015

[no comment made]


  • Wouldn't recommend
  • 25/06/2015

The pre sale contact was very good. I had just had a knee operation and required a car urgently but was unable to view the vehicle or test drive I did inform the salesman I was a cash buyer. But I was very disappointed when the vehicle arrived with a number of faults which had not been mentioned or shown on the video I requested. The two main ones being the dash not lighting up correctly and the temp gauge being faulty as well as number of small dents and one tyre close to the legal limit. When I contacted the salesman I was informed what did I expect it was a used vehicle. I had also agreed new mats but only second hand ones where supplied. On the good points RRG Romford couldn't have been more helpful fixing the problems with the dash and temp gauge. But I do worry that if these two faults weren't fixed what else could be wrong with the vehicle? I will have to put it into an independent garage for peace of mind, at extra cost. Also I had to take a days leave to take the vehicle into Romford to have the repairs done. If you did a 30 day money back guarantee I would take it straight away? This the second car I have bought from the RRG in the last 6 months the first being for my wife and was happy with the service from the Orpington branch that I took the risk buying this vehicle unseen. The vehicle is also missing the puncher repair kit. On the whole I'm not happy with the vehicle and currently couldn't recommend RRG to a friend. I look forward to your reply. .


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

Sean noonan was great help and excellent customer service made buying my first finance car a wonderful and easy experpercie have recommend all my friends and family to go see Sean! So happy with my new car thanks :)


  • Would recommend
  • 20/06/2015

[no comment made]

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