Renault Wirral

0151 790 0152
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Yes


Every thing whent great thanks


My salesman Adam was completely professional, made me feel comfortable and made sure all my needs were met. Thank you Adam


Steve Kenton was extremely helpful and informative. He explained everything i needed to know which eased my decision to buy the Kadjar. The handover by Ryan was excellent and thorough. He made me feel at ease learning about the functions of the new car. An overall excellent car buying experience. Thank you


Steve was amazing from start to finish. I’m so pleased with my new car and the service I received. Thank you.


Mike was very welcoming and accommodating. The purchase experience was smooth and I am really happy with the service I received. I would be happy to refer to friends/family.


Very friendly and knowledgable


A great sales assistant


Very happy with Adam at Renault Wirral okay the start of the purchase was abit of a message about but Adam drives all the way to Scotland for are new car would highly recommend Adam thanks


I've yet to receive my car from Renault Wirral. Unfortunately on the day of collection the car was accidently damaged by a member of staff at Renault Wirral. I'm still awaiting collection of a new replacement vehicle. Although the sales people have been very helpful since this incident I've already paid £8,000 to the Renault Retail Group and have set up the finance agreement for the outstanding amount (the first payment has already come out of my bank account)for a car I do not have yet!


Knew exactly what i wanted and delivered


Wr dealt with mike from new cars he was extremely helpful excellant service


This is the second car that I have heard from Renault Wirral the reason I came back a second time was the salesman Adam he done everything I asked of him and more


I was initallly disappointed by the dealership as due to late administration of my paperwork I did not get the original car I was promised therefore it took longer to get my new car. It also took longer than I envisioned for the dealership to deal with the finance implications of this. This resulted in myself having to make calls to the finance company to find out what I needed to do as supposed to this coming from the dealership as originally agreed. However when the car arrived this was dealt with swiftly and I was able to pick up my car sooner than I was originally told (again I’d been informed of a potential arrival date by the finance company and not the dealership) Once the car was with the dealership every effort was made to make sure I could pick up the car as soon as possible which was really helpful.


Michael Goulding from Renault was my dealer. Decent fella, organised everything pretty smoothly and I appreciate his help. Kept in touch regarding my handover and said he was always on hand if I need advise, etc. I would recommend his services for future purchases.


I ordered the 1.2 Clio. Renault Liverpool told me that Renault weren't making a 1.2 Signature Nav anymore which i fed back to Renault Prenton, but was assured that my order for a 1.2 was fine. Waited 2 months and on the day of delivery was told that Renault has sent the 'wrong' car - a 0.9. Exactly what I had raised 2 months before in terms of there not being a 1.2 anymore. I did get money off etc so ended up happy withe deal. However, I part-exed my car and was due cashback of £4,850. I picked the car up on the Tuesday, but didn't get my money until the following Friday - 10 days later, which is completely unacceptable.


I have dealt with Renault Prenton for the last 9 years and I have always been treated in a courteous manner on every occasion I have been there. The staff always greet you with a smile, and nothing is too much trouble for them. All questions are explained and answered fully. You should be very proud of your staff.


Whilst the dealer was good, the actual sales person wasn’t. Have continually chased and not kept in touch with updates. Also did not have good knowledge of transferring of private plate or who can & cant sign a DD form!


Knowledgeable, friendly staff who didn't put us any pressure. Whole process went smoothly.


Fabulous service. Great customer care.


Mike and Ryan who dealt with me very helpful an took time to search out the car I wanted.


Michael golding was amazing so helpful and friendly.


The experience was superb from start to finish every one atRenault Wirral were so very helpful and friendly


Easy transaction without any pressure. Good experience.


Excellent service and communication. Would highly recommend Micheal Goulding, 100% satisfaction


I was very satisfied with the whole experience especially the salesman Stephen Kenton who was very good indeed


Excellent friendly service from Adam


Very happy with the way I was looked after before and after ordering


Easy to talk to dealer polite and courteous


all good ,the only problem was delayed delivery time but that was beyond renault wirrals controll (7 months )


The car salesman was very friendly an answered all my questions about the car I was getting he took me for a test drive before I made my mind up weather to get this car an it went well I've got the car an it's so nice to drive plenty of head room an space is very good to the passenger I really enjoy driving it an they couldn't of been any nicer to me they were good with the car delivery date I got it before he said so I was happy about that because my other car was hurting my neck every time I was getti g in an out as in February I had 3 discs took out from my neck so I needed to change cars because of the head room I found the Kadjar was right for me an it has helped me a lot with comfort


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I was satisfied with every part of he purchase and delivery of my new vehicle. The salesman, Michael Goulding was able to answer all my questions and provided an excellent service.


I really wanted a white Clio with the diamond cut 16" black wheels which were an option for £200 extra. I was not made aware of this choice even though I asked about the different wheels prior to purchase. After reading the brochure following my order I found out about the options. I contacted the dealer requesting the wheels I desired and was met with a responce from the manager which made me feel I was being backed into a corner in a manner in which I felt... well, bullied into my initial choice. It just soured the experience in buying a new car. I'm sure the manager didn't mean to come across as he did, but regardless, it was an unfortunate disappointment. However, I do love my Clio!!


Great customer service, kept updated at all times.


Would like to mention Michael Goulding, he was great dealing with my purchase. I bought my previous car from Renault and it was Michael who handled that sale so I was very pleased to see Michael and purchase another new car from him.


particular sales executive Michael Goulding was excellent and made the purchase process very easy and professional throughout.


Lovely staff. A good experience and I would not hesitate to return if I needed too, feeling that I would be welcomed.


The Renault sales rep Adam was fantastic. Very friendly and informative.


The dealer was great very helpful and friendly. After we’d signed for the car it was hard to get a reply to emails.


I dealt Mike who could not have been more helpful or accommodating with the purchase of my new car. He did everything he could to provide everything I needed and nothing was too much trouble. I am beyond satisfied with the customer service I received from Mike himself and his colleagues at the garage.


All the staff at Renault Prenton were extremely friendly and helpful. Nothing was ever too much for them and i always felt in the loop about the process of my new car. They went above and beyond to help me and i would highly recommended the team to anyone. They are a credit to your company


Being a mobility customer I needed a automatic car the service I received was second to none every thing was explained thoroughly by Andy the person who did everything for me I would definitely go back to him all I can say is excellent


This is the third occasion/car that we have purchased through Sales Representative Michael Goulding at Wirral Renault. He is a very professional and welcoming and informative- and gives the upmost attention to our questions and needs- he gives brilliant customer service, very attentive and prompt responses to phone calls emails- brilliant service! We have also recommended friends to Wirral Renault and to purchase Renault's with Michael Goulding and would continue to recommend.


I was impressed with the friendly informative way i was spoken to and the effecient way my purchase wasdealt with. 100percent happy.


Mike and his team were very welcoming,


After a disappointing experience with a local Ford Dealer who seemed very disinterested in offering me a car, I approached Wirral Renault. From the moment we entered the showroom, we were greeted courteously and made to feel welcome, like our business was appreciated. Through every step of the decision process, purchase and handover and subsequent queries, the saleman, Mr Goulding was extremely professional yet friendly and made me feel like I had made the right choice in choosing Renault on this occasion and more likely that my next car will also be a Renault.


Both Adam and Ryan took care of us and delivered a very high sales service over and above our expectation.


This is not the closest dealership to where I live but I would have no hesitation in returning again in the future. The service is friendly and knowledgeable, with Adam being especially helpful.


Mike was absolutely fantastic, he is a credit to the dealership, he has time for customers and will do well in his career with his attitude and interest in his job


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good all round


Wirral Prenton has more of a family run feel about it the staff wear casual but smart uniforms and there are none of the brylcreamed shiny suit brigade of salesmen! The staff are all very friendly and helpful no matter how busy they are and the purchase of my new Renault Captur went like clockwork I would recommend them to anyone!!!


I was very impressed with the service I received - the sales adviser Mike Goulding was absolutely excellent. He answered all my questions and explained fully all the features of the car. I felt very confident in purchasing a car from him, and I am really pleased with my new Renault Captur. I think he is a credit to your company. I would have no hesitation in recommending the dealership and the car to my family and friends.


Overall the experience was ok but frustrating getting multiple calls on the same day from different sales persons asking me to come in and fill in finance paperwork and when i arrive not being ready to process the paper work. this involved 2 round trips of 40 miles each for no reason.


Renault insurance web site rubbish still waiting on a call


all very friendly and informative. Answered all our questions, test drive very good, explanations of interior internet very clear. Cant praise them highly enough.


I was completely satisfied with the service I received from the new car salesman, Mike Goulding from the outset. He wasn't at all "pushy" and very approachable. His manner was extremely efficient throughout the process. I am delighted with my new car and would like to thank Mike Goulding.


very happy with mike.s help when buying the car


Mike Golding was very helpful and pleasant


I phoned renault on a number of occasions and left messsges asking them.to.ring me but my calls were never returned


Brilliant service. Well looked after and kept up to date at all times. Efficient and friendly. Would highly recommend.


Adam was really helpful, friendly and MOST important of all - not at all pushy, which is the reason we purchased the car. Have bought a few cars from new and this was the best experience. Thank you, Adam.


A fantastic team at Prenton! Excellent service from the beginning enquiries to handover of car. My father had previously bought from this branch and I in turn, although a while since I purchased a new car. There is a great atmosphere, starting at the front desk with Anita and others, through to sales (with Steve Kenton) and handover with Ryan. I feel that should there be any problems they will be sorted efficiently and in a friendly manner. I cannot overemphasise the importance of the genuine supportive and relaxed atmosphere developed by the team that has kept me as a long term Renault customer - they do not try to push anything on the customer but are attentive to needs and clarify carefully any points raised. This team should be highly valued and rewarded for its hard work and customer service! Many thanks, David.


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Good friendly and efficient service. Definitely worth considering if buying a car.

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nice coffee


would definately recomend the Dacia team customer service is next to nothing fantastic people to deal with cheers Billy


The staff were very helpful and friendly. I just feel the valeting missed a few bits. Nothing dire just seemed a bit rushed.


No fuss, no delays or complications, just a good job done by proper professionals.


Fantastic experience and also yook a test drive of the duster!


Seems no one knows whats going on. 1st service disaster....2nd service even worse and still not sorted. I told them that compressor or air con had a problem. The told me on pick up....yes compressor gone and on order. Arrived home...video arrived with technician running car telling me "all fine Mr Smith...air con blowing cold air....little bit noisy but fine??"....phoned, told should not have recieved video. After 10 days heard nothing. Rang told they would get back to me....3 times...nothing. Returned to dealership to be told...service indicated nothing wrong??? The service member called....said it was just noisy...then they found a "code" on whatever they were viewing on the screen....then said oh yes, compressor fault....but not been ordered...service man said...."admin error" and left!!! Girl said would order part. Since had a call to say they need the car to get the part details off tge 1 on my car!!!!! Booked in for 27th Sept. Not good....i mean would anyone be happy with this.


always found staff helpful and pleasent


I happy with all my contact with Renault Prenton.


Friendly, honest. You dont need more than that.


Anita is always a friendly and welcoming face who consistently strives for excellence and goes the extra mile. Anita is methodical and highly organised an absolute credit and necessity to your dealership. Thank you. See you next time! Sharon


Everything was fine


Good service but expensive


Nothing to say


Your getting there :-) - Zoe owner


I always receive a good standard of service from the moment I go into the showroom.


Staff are extremely friendly and helpful. Would recommend them to any one. Aftercare as well as sales are excellent.


Poor communication at most of visits, problem still not solved despite 3 visits. Poor communication whilst vehicle is at delership, frequently difficult to get through on the phone.


Helpful and polite staff on phone & in person


I was very satisfied


The staff are very courteous and friendly,I love my Kajar and won’t hesitate to come to Renault for my next car


Service reception staff really look after their customer


Very satisfactory, friendly, helpful service


Easy and friendly.


Reception staff are always warm and friendly. Always get a good explanation of the work that has been done.


So satisfied i have bought a 3 year servicing and MOT plan


Great service great staff


always a friendly service


As indicated in my response to your questions I was reasonably satisfied with the work carried out by Renault Wirral. However, as I have owned the vehicle from new for almost four years and have done only about 7,500 miles I do feel that the service charge is expensive when it merely consists of an oil change and a MoT inspection.


First service carried out quickly and professionally, top job.


Very good spoke to a memeber of staff on the phone and we organised a date and time for my car to be picked up.On the day of the pick up I received a call before to remind me.


I am satisfied with the dealer in the past1. 1 5 years


I had a recall for fault on the vehicle when I rang there was a few weeks wait to fit it in at a time I could do but on day everything went well and staff were very curtious


Very good


Always greeted with friendly knowledgeable staff who do their utmost to sort any issues promptly. Thanks


All the team are so friendly and helpful. Nothing seems too much trouble. After the trouble i have had with previous retailers, i feel at ease leaving my car. Will definitely be getting another car from them.


Always friendly and helpful


good service, friendly staff


No thanks


Great, friendly service


Renault Wirral is always helpful. I have, however recently had a nightmare at trying to contact RCI Finance Customer Services. In the end, after a month of my trying Renault Wirral Personel sorted it all out for me so they need complimenting.


The receptionist was excellent making me feel important. Grwat service.


Friendly and helpful staff ready to answer any questions.


I waited while my car was getting repaired, and I was told to help myself to as much tea or coffee as I wanted. Was very relaxing and Staff were very very friendly.


I took my car for its service witch was done quickly and professionally.


Really friendly


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Excellent


Excellent as always!


Air bag problems ... warning light on ... technician claimed my dog had chewed the wire under the passenger seat. I disputed this. Repair completed our only disagreement being the cause to the problem.


Good service. Friendly staff


I was really happy with the staff out front. Anita was on the front desk she gave me a warm welcome when I arrived. She said that she recognised me from last visit from over a year ago. I couldn’t her service or the garage.


No thank you


Friendly, efficient and reliable


No comment


Very friendly staff...pleasant showroom. ..excellent customer service...have been a Renault customer for 16 years....hope to continue.


Excellent thanks


Much better experience than last year when my car was returned at 17.40


Since my service I have had problems with my sat nav as yet have not had time to return with the vehicle


Anita your sales assistant was very good explained everything to me and she is very good at her job


Great service


All the staff are helpful and friendly


professional, polite service


I only had windscreen wipers replaced. Directed to a seating area and offered tea and coffee. Completely satisfied.


Friendly, efficient reception and work carried out completely satisfactorily.


The car is a motability car, it was found to have a slow puncture and need a new tyre. It would have been helpful if this tyre could have been replaced by Renault rather than me having to go to Kwikfit. Perhaps this is something Renault can think about, particularly for motability users.


Excellent service , friendly staff


Staff on reception, excellent.


Car was not clean outside at all when collected eventhough it was washed. No call to say it was ready at time i asked for


As I pay monthly for my service I was given the impression for that reason because you’ve had your money you weren’t bothered about my car or about me! Shame really!


It took a long time to book my vehicle in for a service, the work was not completed on time and now I have been billed for work undertaken as part of a 4 year servicing plan and had no explanation as to why I am being billed


A very friendly professional service. Was offered a lift home when I handed the car in for its service. Didn't need the lift as my son followed me to take me home.Very friendly pleasant lady took my details and informed me that I would be contacted when the car was ready.


I HAVE BEEN WITH RENAULT PRENTON FOR ABOUT 18 YEARS AND FIND NO FAULT WITH THE SERVICE AT ALL 10 OUT OF 10 FOR ME AND THANK YOU PRENTON SERVICE


Ladies on reception and all staff were excellent


Very good service. Thank you


I have found the service I receive to be excellent and the charges for those services to be competitive.


Everything went according to plan and everything that should have been done was done.


Renault Wirral are fine - We have been buying Renault cars from them since they were Lewis Reed in Bromborough. They were let down by the availability of the spare parts needed and your telephone system is not totally reliable.


Very good


High level of customer service. Staff really friendly and professional. Clear feedback given about my service and what had been done.


Thanks very much for the excellent service experience.


Had to wait a while for a lift home but had access to coffee and magazines so was OK. Very efficient when I got the vehicle back.


A lovely lady called Anita looked after me so well i have recommended the garage several times to friends


Good


friendly prompt service, Anita on reception keeps you updated


I received no phone call to confirm the service had been completed. This was despite me stating when I handed the car over in the morning, I need to pick my son up by 17.50. I had to chase the dealership to find out the service had been completed, and then get a taxi there to collect car. No offer of pick-up given. On arrival, the keys to my car could not be found. At this point, it was now close to the time I needed to collect my so. Because of this, a courtesy car was provided, as the keys were still not found. The courtesy car had practically no fuel in it. The keys were found the next morning. When I returned the car, the afternoon of the next day, I was offered little by way of an apology for the experience. I was not offered reimbursement for the fuel I had to put in the courtesy car, or taxi I had to get to the dealership. My car had not been cleaned. The faults which had been highlighted, brake discs, they did not have the parts to replace. Overall, not a great experience


I have read somewhere that after a service the vehicle is washed and vacuumed. This did not happen which was a bit dissapointing


Anita on service is great. And if she is not available to help Shelly from Nissan service steps in to help. Both staff are knowledgeable customer focused and a credit to the dealership


Good service


Nothing to add


Helpful and friendly team. Great service.


Very happy with the servicing and friendliness of the staff. 5/5


I took my car in 4 a service it took me about 15mins to some paper work an get my courticy car very satisfied with the service provided iv recommended my nephew to get his mobility car from renault


Excellent customer service. The lady that I dealt with at the counter when I dropped off & collected my car was absolutely love & extremely helpful.


I bought my car last year and was told that I would get the first service free, however when I booked car in for MOT and service I was told there was no service plan on this vehicle. I emailed the salesperson asking for him to sort out but never received a reply


Great service although inside has not been fully cleaned when I collected my case only partly cleaned


Passed MOT with minor work. Good information on progress during the day


Lovely customer service, very helpful. Excellent service and brilliant team.


Very kind ,considerate and professional.


The brakes still squeak and the tyre pressure light continued to go off, took car to tyre specialist only to find a pin stuck in inside side wall. Surely the pin should have been detected if work carried out thoroughly and also would have been noticed if brakes had been cleaned as told they had. I’m not happy that I will need to book in a third time. In addition Rlink often doesn’t work in tunnel and is a poorer quality than the basic model in my old car. This survey will not allow me to enter the score I wish to submit for a few answers and would only respond if a favourable score was entered!


Friendly, efficient staff. Car ready at agreed time.


The service department has really improved over recent months its now a pleasure to visit again


Each time I have had to put a car in for service/repair I have been treated from start to finish with respect from all levels of staff. I have gone back to Renault several times to get a new car for several reasons. Firstly the high spec of the car and that they are able to meet all the needs that I require and secondly the staff and the experience and knowledge they each have within their field. I particularly liked the video link that was sent to me taking me through the aspects of the service and explaining what had been done and what was found. Once again a job well done.


Fine in general, but my initial appointment was mo ed and my courtesy car was not automatic. Hence my 9 not 10.


The service staff are very helpful and proffesional the whole ethos is customer focused and friendly a very professional Renault centre.


Very good service.Only problem vehicle not ready at time I requested.


Very courteous happy smilie people


Anita at reception was very helpful, as was the other receptionist, and kept me informed on the progress of the service and the fault with the reversing camera.


Professional, friendly and efficient service


All fine


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Very good


Very good


I had to spend more time and money to get my car cleaned, this was a result of it being very poorly cleaned at the dealer. They had left smears all over the dashboard and door panels, it looked like the bodywork had been covered in traffic film remover and simply just rinsed with a pressure washer, no sponge had been used, the bodywork and windows were in an appalling mess after this so called wash. I WOULD SUGGEST, if you can not wash it properly, then do not wash it at all.


Can't get better than ten out of ten!!


Checking my car in was easy and the lady was friendly and polite, she arranged for me to be taken home and phoned when the work was completed and sent a car for me. The driver was friendly and competent, on arrival I picked my key up and the car was waiting for me outside the showroom. No complaints at all.


Anita very courteous and helpful. Car serviced in good time and recieved back clean and running well. Thank you.


Polite staff booking my car in and good explanation regarding the bill. Car is running well and clean. Always a great service


Very friendly staff. Nothing too much trouble


Great!


Good all round service with excellent communication throughout


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It was nice that possible work wasnt thrust on me. It was actually me who suggested doing my brakes (until I heard the price!) even though the mechanic had said they still had life left in them. Quite refreshing.


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An excellent all round service


Easy to deal with and reception personnel brilliant


Anita is lovely and friendly. The lift back to my house was very much appreciated


I needed to visit the disabled/ladies it was not very clean. The toilet seat was up and was really dirty.Not long after someone had obviously had been smoking in there. My disabled daughter was with me,(not in the loo) she has airway problems and has a traciostomy in her throat and this can causes problems.


Procfrsionism


I was very satisfied with all of the people involved in the purchasing my new car Yours sincerely Mr B F ROGERS Time 19.30 Date 12/4/2018


Helpful staff


Great customer service by Anita Sheard, she was well organised in sorting the courtesy car and taking payment over the phone to suit me, I left my invoice at the dealer and she was kind enough to post it without prompting! Thanks


My dealership are always friendly and quick to act but it seems to be terribly busy which may be impacting on other aspects. This is pure speculation on my part!


im troubled by the way my service book was not filled in and nobody got in touch with me after it,so i could tell the problem to them,surely they know that you fill the service book in.


First class service. They kept me informed at all times


Always polite, helpful and knowledgable


Anita , the receptionist is always very polite and helpful and goes out of her way to make sure I have a good outcome.


Excellent Professional Staff as always. Parking is an issue that needs to be addressed.


Receptionists very nice and helpful. Comfortable seating ,television , magazines and refreshments whilst waiting for the service to be done. Made the waiting time go very quickly. Thankyou Renault Wirral.


Great from start to finish. Dealt with Anita at reception who was really helpful, happy, smiley and couldnt do more for you. Same goes to the engineer who completed my MoT


Always friendly, efficient service.


My only comment about Renault Prenton is the fact they offered any solution to the oil spillage onmy drive.


Very good and helpful no complaints very happy 😊


For me, the face of Renault Wirral is Anita Sheard who is ALWAYS helpful, friendly, efficient and personable. She makes good and accurate suggestions re servicing and dropping the car off or waiting.


Great time as always. Fantastic customer service.


very friendly staff and quick service


What you'd expect from a main dealership.


Friendly helpful advice.called straight away when car ready and nicely cleaned when oicked up.


Car parking facilities is ridiculous making the experience stressful, too cramped and worried about visibility when trying to drive off the site as cars parked every where.


Great service lovely staff


Very efficient service. Interior car not cleaned properly


Car not cleaned


I picked the wrong time to get my car serviced. The shop was more interested in selling new cars rather than dealing with the service customers.... hence a 3 hour wait for a 1 hour slot service.


I opted to wait for service to be carried out, the free Wi-fi was not working as has happened previously , they apparently have problems with it themselves! Waiting area not the best since it has been moved. Drinks machine available which is a good thing. Staff very helpful and friendly.


Your staff where a credit to Renault


Excellent reception, and work as has come to be expected over many years of Renault ownership.


Responsive staff who operate with good humour. Job well done. Will be servicing my car here from now on.


The woman at reception was very helpfull and the sevice was great and car came back very clean so couldnt ask for more .


It's fine


Excellent service from the moment I went to Reception... Anita was as efficient as always. Very professional set-up .. only gripe would be the ‘car park’, it’s an absolute mare trying to find space.


A very efficient and friendly service.


It was only an MOT


Very pleased with everything they do .


Service desk personnell extremely friendly & helpful but the work was not completed as promised


Very good coffee could do with more reading material and a few biscuits


The staff at Renault Wirral are absolutely fantastic. Receptionist couldn’t do enough . She kept me informed on how my car was doing . Car was returned to me totally spotless inside and out after the service . Big thankyou to all concerned.


all went well and I wouldn't take it anywhere else


As always.friendly and helpful service. Also the service was done very quickly for me, for which I was very grateful.


Warm friendly welcome good service and kept informed throughout the process - splendid!


The girls at the reception were very helpful when I phoned to change my time that I had my car booked in for. Car serviced without a problem.


I was personally happy with the way I was treated and have been in the past.


Very friendly, helpful staff. A pleasure to go there and felt confident all my needs were met.


I mainly deal with Anita on reception and have always found her to be polite, helpful and friendly. She's a star!


Glad it's dog friendly as can drop off car first thing in morning and walk home with my dog, hence saving the problem of having a courtesy car. Highlight of service is car being washed and hoovered.


excellent


Nearly 2 weeks after the service I opened the bonnet to add washer fluid. To my surprise a large spanner and torch was resting in the engine bay. I will be calling the garage to ensure this hasn’t damaged my vehicle.


Very helpful staff,no problems with the car service but trying to park my car on arrival was very difficult the place seemed to be overloaded with cars, some people were parking with the rear of the car almost backing onto the main, busy Woodchurch Rd. Not ideal.


On time and efficient


The receptionist, Anita, was both polite and efficient, and things ran smoothly from there.


Usual good service and extras carried out without a problem. Very satisfied with everything overall.


Ok if didn’t have service plan wouldn’t rush back


Everyone in Dacia Wirral is very professional and totally customer oriented, I dealt with Anita on my last visit and can't speak highly enough of her. I would thoroughly recommend Dacia Wirral to anyone.


.


Usual competent and friendly service


Very friendly and welcoming staff as always


Expensive, poor quality service - considering going to a local garage in future

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  • Would recommend
  • 29/09/2017

[no comment made]


  • Would recommend
  • 16/09/2017

[no comment made]


  • Would recommend
  • 11/09/2017

[no comment made]


  • Wouldn't recommend
  • 10/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

I didn't get a book on how to operate the sat nav and audio equipment. If you could send me one that would be great. Also I was expecting some other paper work to be sent but haven't seen that either.


  • Would recommend
  • 01/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

Excellent service. Karl was great. Thank you so much. X


  • Wouldn't recommend
  • 30/08/2017

My vehicle was delivered as I live in Watford so alot of those questions don't apply. During the purchasing process everything went well, Sean was really nice and we built a good rapport, however since receiving the car I have found the aftersales service to be lacking, I've expressed this to Sean already. I called in the first few days of receiving the vehicle as there were some issues (still outstanding). There is a "check brake light" warning on the dash, not picked up during your checks, and the car also lacks Bluetooth which I was told it had. When I called about this for the first time Sean was away so I was told carl the manager would call me back, I called three times that day and heard nothing from carl. A weekend past so I tried again and spoke to Sean, sent him emails with images etc, again I was left to chase up three emails and a phone call. There is no pro activeness at all, unless I keep chasing, nothing happens, maybe they are hoping I'll just go away. I also have not received my log book two weeks later. At the moment I'm still waiting to hear back how I'm going to be compensated for the bluetooth being misold, it suppose I'll have to call numerous times to get an answer to this too.


  • Would recommend
  • 28/08/2017

Not happy with a response regarding the fact that the air con isn't working


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 24/08/2017

[no comment made]


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

Bough additional tyre and alloy insurance. Should I have received documentation by now?


  • Would recommend
  • 10/08/2017

No


  • Wouldn't recommend
  • 09/08/2017

By far the worst customer service I have ever experienced. On going complaint since the day after I purchased still awaiting a call back from sales manager / general manager had no choice but to reject car through finance company. Hopefully will be far away from Renault in the next week!!


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Please pass on my thanks to Mike Small who dealt with us professionally. He was a credit to the company


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 28/07/2017

Really pleased with the service and the vehicle would highly recommend to others


  • Would recommend
  • 27/07/2017

Disappionted there is not a CD player fitted in the car - is it possible to fit one to this model ?


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

Not handed green form ref vehicle reg transfer at point of sale 30th June. Called DVLA vehicle office no change of ownership received by them.


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

First class service from Sean Noonan as usual.


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 23/06/2017

Wasn`t offered finance but wouldn`t have taken it as wanted to pay in one go. Buying the car without a test drive was no problem and I really like it. There was a 3" scratch on the plastic by the passenger seat, again no worries from me but others might have complained bitterly. All good so far


  • Would recommend
  • 16/06/2017

[no comment made]


  • Would recommend
  • 16/06/2017

No


  • Would recommend
  • 09/06/2017

[no comment made]


  • Wouldn't recommend
  • 09/06/2017

I was not given any time to read through the documents before signing them so I literally have no idea what I have signed or what I have agreed to.


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 06/06/2017

We dealt with Shaun who was absolutely fantastic. A total credit to your organisation. Nothing was too much trouble and he dealt with all our queries in a very professional manner. Thank you


  • Would recommend
  • 31/05/2017

I found the Wirral branch very helpfull after being disapointed with my visit to the Leicester branch who did not show much interest in selling me a car


  • Would recommend
  • 31/05/2017

[no comment made]


  • Wouldn't recommend
  • 22/05/2017

We feel the salesperson misled us over the car tax... we asked on a couple of occasions and were assured each time that the annual tax would be £30, however it is £115. This was a factor in choosing a captur which the salesman knew. We were also misled about the radio not having DAB. I now don't feel that I could trust this dealer to provide the correct information in future.


  • Would recommend
  • 18/05/2017

I needed to travel outside my local area to purchase a specific used vehicle which was for sale at Renault Wirral. This will therefore not be my nearest Renault dealership when it comes to servicing, repairs, and ad-hoc info/advice about my vehicle. Will the nearest dealership (Arnold Clark - St. Helens) be willing/able to take on this function?


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

I am delighted with the car and with the service I received initially from the branch manager and then from Karl Reynolds-both were open and approachable. I did not feel "pushed" in any way and was made to feel comfortable when asking questions. It has been some time since I have bought a nearly new car so being able to establish a relationship with the sales personnel when making this investment was, for me, an important aspect of the deal.


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

My 'deal' was carried out by telephone with Sean Noonan in Liverpool ; we're in Northumberland ! If you were to ask me , " Would you do a long distance deal like this again , Mr Lilburn ? " my answer would be , " Yes . " Enough said , I think ! Thanks , Sean .


  • Wouldn't recommend
  • 01/05/2017

I have answered no to the above questions as they were not needed. I travelled from the south coast to purchase the vehicle, did not need finance and had already test driven the model, and would not need to see the after sales team. I wish to feed back that Garry Marsden who I dealt with was exceptional from start to finish, professional, courteous but above all real which to me is what I look for, I hate falseness. Having just started up my business I have had numerous problems with companies not doing what they say, misleading you and processes very complex but not with this purchase. I would also like to mention the young man who dealt with me when I collected the van on 15-04-17 Ryan ( I believe he is a trainee), he is a credit to the business and has a great future, he was pleasant, helpful and most of all had a smile on his face that was genuine. I hope you can feed this back to both Garry & Ryan, an excellent experience


  • Wouldn't recommend
  • 01/05/2017

I wasn't introduced to the aftersales dept directly but as I had a few issues to cover I believe that indirectly I did talk to them.


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

No


  • Would recommend
  • 14/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

Excellent service from all involved, Mike and Anita excelled with their expertise and helpfulness. I have been a customer with Renault for nearly 20 years and this was the best service yet


  • Would recommend
  • 05/04/2017

Finance was not necessary, I'd already had a test drive at my local Renault dealer, and I don't live in your area so am unlikely to be using your aftersales department


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

I live over 200 miles away from the garage, so could not have a test drive. I had the car delivered and the driver Barry showed us everything, it was good to have him explain things although this car is my seventh Megane. He was very professional. Sean Noonan was my salesman and did a good job all round. I would certainly contact Sean again if I buy another Megane. Exellent service from Sean.


  • Would recommend
  • 24/03/2017

The handover was very brief. I was basically given the keys and that was it. I left not knowing basic things like where the petrol cap was or how to turn on the windscreen wipers. It was a different man to the one that sold me the car and he didn't really seem interested in helping me


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 14/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

I advised that I would be paying in full hence the reason for not being offered finance.


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

This is a direct quote from the My Renault handover documents ' Your vehicle is covered by a warranty package for up to 4 years/100,000 miles (whichever comes first). The first 2 years are unlimited mileage followed by a further 2 years up to 100,000 miles. Your dealer is able to replace, without charge, parts that are found to have a material or assembly defect that is recognised by Renault'. My warranty start date is 07.12.2016 the date of first registration. Will you please explain why your company Renault Retail Group has only provided a written warranty for 3 years and 60013 miles up to 06.12. 2019? To whom am I expected to turn under the terms of the Renault Manufacturers Warranty should I need to in the 4th year if you are not prepared to honour what is clearly detailed by Renault themselves? I require please a written explanation failing which I shall write direct to Renault.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Wouldn't recommend
  • 02/03/2017

I have attempted to contact Sean a number of times after the sale has been done asking where/why we weren't given a second key and also after searching the car not having a service history? I have tried ask where these are and have had no response. Prior to this I had a lot of problem regarding waiting for the car as we were waiting for the number plates to be swapped. However after I questions why this hasn't been done before or whilst Renault were in possession the car Sean hold me "we are just lazy" I haven't been happy with the service I have received, I am happy with the car but I feel I have had no care from Renault. I am left feeling very fusstrated and want answers


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

two observations which suggest quality assurance on pre handover of vehicles would stand a look at 1-vehicle had little or no fuel as I started up to drive away.the salesman followed me to the nearest petrol station to obtain fuel(in fairness to him ) 2-on start up the next day the battery low light came on indicating the car battery had not been adequately charged(or checked)


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

Fantastic service. Thank you very much to Carl Parle and the team


  • Would recommend
  • 15/02/2017

Very helpful but not pushy salesmen, would not hesitate to contact them if I had a problem


  • Would recommend
  • 15/02/2017

I bought the vehicle over the phone talking to a sales man . I live in the West Midlands so a test drive was not practical and I told the salesman that it would a cash deal.


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

No....mike covered it all


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Can you put the Hot Chocolate back in the drinks machine?


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

Sean always makes it nice and easy few emails the a pop up to collect the van and do the paperwork. When your busy and need something sorted quick this is just the service you want no messing around. will always come back for the service provided and a good price to match. 10 out of 10


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

I did not want a test drive


  • Would recommend
  • 02/02/2017

Very impressed with the sales 'experience' and Jason was excellent. Problem with the air vents not working properly however.


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

Detail of service record were incorrect which was inconvenient but has now been rectified.


  • Would recommend
  • 17/01/2017

Please could I have more information on:- 1) the warranty 2)the work to be carried out at each service


  • Would recommend
  • 16/01/2017

No, very pleased thanks to Paul, Sean and the team


  • Would recommend
  • 13/01/2017

No thank you.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

Jason Haywood was extremely helpful and has sorted out some minor issues afterwards without any hassle. We have already recommended Renault Wirral to others.


  • Would recommend
  • 23/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Yes, the Renault drivers manual needs to give more detail about the electronic diff control. Karl explained it, but you don't take it in and the manual does not explain it. I know centre position is Auto, The right position is poor road surface (grip). I tried the left position EXP which I believe is off, but no sooner that you move off the light changes back to the centre Auto mode? It's not Karl who is at fault, the manual is lacking on info. Regards Ian Bromley


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

Awaiting new windscreen due to manufacturing fault and also waiting for inspection of dents on rear wind deflector.Should have been resolved before handover.


  • Would recommend
  • 05/11/2016

Had already stated no finance


  • Would recommend
  • 12/10/2016

I'm awaiting on an outstanding query on the service history on the new vehicle. I were told that the car had been serviced before the handover, but the service history book hadn't been stamped and signed.


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

No


  • Would recommend
  • 02/10/2016

Not sure about the service arrangements


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

Im aware that the service supplied at Wirral Renault is simply the best. The training template employed should be copied and run across all renault dealerships. I could go on but thank you for an excellent service Carl the manager at sales Anita at service. Well done


  • Would recommend
  • 27/09/2016

Very happy with service received many thanks


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

No..customer service was very good


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

For above Did not require finance Re aftersales, they were closed at pickup


  • Would recommend
  • 23/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

I haven't received the car yet


  • Wouldn't recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

I was not offered finance as Karl knew I did not need it ( Karl Parle) Karl was excellent with me and was extremely helpful, excellent customer care skills


  • Would recommend
  • 05/09/2016

[no comment made]


  • Wouldn't recommend
  • 29/08/2016

This is our 5th vehicle bought from Renault Wirral. I was not very satisfied on the hand over of my new car. I had not driven it and asked for the salesman to set up my phone for me which he did do but did not go over the dials or explain anything. He told me my first stop would be the petrol station because it was empty and laughed. This is very annoying and I don't think I would comeback again.


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

I have answered no to the above questions as we came from Aberdeenshire and paid cash. We had excellent service from the garage at the Wirral. Thank you


  • Would recommend
  • 24/08/2016

[no comment made]


  • Wouldn't recommend
  • 23/08/2016

nothing has been done correctly with this entire deal from ordering the van i agreed and the paper work on my leased part exchange being incorrectly processed and not read causing issues with the settlement which are still to be resolved. A family member wanted one of these vans from yourselves but I can no longer recommend him. I'm currently in contact with Renault UK regarding these matters.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

Generally a very quick and efficient process from initial enquiry to driving away, especially as this was a long distance telephone sale. The questions that I have answered No were not applicable to this particular sale. Thanks to Karl!


  • Would recommend
  • 17/08/2016

The service I was provided with was excellent!


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

No questions. I had excellent service


  • Would recommend
  • 03/08/2016

Selecting and purchasing a nearly New car was a great experience. Everyone was so helpful. Special thanks to Carl Parl


  • Would recommend
  • 03/08/2016

Dealer unable to provide service book or manual but I was assured these items would be available shortly. Very happy with overall service I received


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

No.


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

Did not get a service record book with my documentation should there being in the package?


  • Would recommend
  • 10/07/2016

Excellent service from Sean.He was helpful and reassuring and I now have a car that ticks all my boxes.


  • Would recommend
  • 07/07/2016

So happy with my new van


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

I have no questions but I would just like to say that Gary Marsden who sold me the vehicle was excellent as I needed a quick turnaround in order to enable me to get back to work. I would definitely do business with you in future and would highly recommend. Thanks.


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

I paid cash


  • Would recommend
  • 20/06/2016

I had a small issue with the sat nav that the after sales team sorted out immediately the next day. My only gripe is the lack of instructions or info available on using the r link system interface. Not as user friendly as the old qashqai system. But as for Renault Wirral their staff are wonderful and customer focused.


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

Great sales team and carl parle and micheal small were great.i have bought many cars from you over many years


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

We would like to say we are very pleased with the car BUT very disappointed that there is no CD player. We are 70+ and do not have lots of mod cons ! ! So now we have loads of CD's we cannot play on long journeys. Why is there no player in a new car ?????????


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

I am a longstanding customer and made it known I was buying a preregistration vehicle without finance. I did not have a test drive because I had to wait for the vehicle to be delivered. I am familiar with the aftersales department so an introduction was not necessary. I am very satisfied with the service I received.


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The person I dealt with was Karl Reynolds. Karl was aware that I had purchased the same car from you in October 2015 for my daughter and was therefore aware I would not require a test drive. Karl was also aware I did not require finance for this vehicle and as I live 50 miles from the depot it would be unlikely I would use your after sales service. The handover of the vehicle was very straight forward without any pressure sales which is why I came back to you to purchase this vehicle


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

Sales person was excellent and went throught everything with us


  • Would recommend
  • 13/05/2016

I wasn't offered finance because I let it be known I was a cash buyer.


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

no


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 28/04/2016

My sales guy was great. Sorted the deal out and finance. No problem


  • Would recommend
  • 27/04/2016

No


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

Salesman was very friendly , helpful and polite


  • Would recommend
  • 16/04/2016

None, at this moment in time but I know I can contact the salesperson - Karl Renolds if I need to ask anything. He was a breath of fresh air offering excellent customer service to me after very poor customer service at one of your Yorkshire dealerships. I couldn't have wished for a better experience at the Wirral and Karl was key to that service.


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

I found the sales team very helpful and courteous. I paid cash for the vehicle's did not require credit. The day after I picked the car up it was in a RTA. I requested that the car go to Renault Wirral for assessment of damage. The staff were very supportive. The car was subsequently written off. I am purchasing a replacement from them


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 11/04/2016

I live in Wokingham and have a faulty usb connection plus issues with the heating system/aircon. Where is my nearest dealership the one advertised on Molly Miller"s lane is closed down?


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

yes do i need paper work for my warrranty.or is it put on computer. thanks dave.


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

No. Would like to say that Mike Small treated us courteously & answered any questions that we had politely & knowledgeably.


  • Would recommend
  • 04/04/2016

NO My purchase of this vehicle was dealt with personally and well by all concerned. Mike Small was a good contact and dealt with my difficult pick up of the vehicle well under the circumstances.


  • Would recommend
  • 02/04/2016

I thought it was strange that after agreeing to buy the car and paying the deposit nobody else could hand over the car...?? The salesman was lovely and very helpful throughout and is still being helpful with an issue with the service department which has been your only let down.


  • Would recommend
  • 29/03/2016

Car kindly delivered to us in Glasgow. We did not need finance.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Wouldn't recommend
  • 16/03/2016

Although I was made aware of marks from the previous owner it was only after removing the polish of the car by cleaning the car where it can apparent that there was chips on the body work and a poor attempt at polishing down the scratches on the front bumper & the valeter did a poor job when collecting the car. I am chasing up with Renault Wirral if these scratches have been noted cause when it comes to giving the car back I am not getting the blame for these marks + according to the salesman the car was serviced prior to collection however there is no stamp in the log book.


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

Very good service helpful will tell all my friends


  • Would recommend
  • 07/03/2016

[no comment made]


  • Wouldn't recommend
  • 06/03/2016

Please see feedback sent by email to Karl Reynolds and respond.


  • Would recommend
  • 06/03/2016

1st class, will defiantly come back and recommend to family and friends.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

No intro to after sales, instructed to contact sales person with any issues. Have had reason to contact after sale, and happy with service


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

Both Kirsty (reception) and Karl (sales) were fabulous and I will be recommending to friends/family. Thanks


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

Still not received the log book for the car. Could you check that the slip was sent please. besides that I have no other questions. I was treated very well by all the staff I met during my few visits to the showroom. And I am more than pleased with the car I purchased


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 10/02/2016

Excellent sales person.


  • Would recommend
  • 09/02/2016

Salesman very genuine and courteous but not too pushy or over familiar as in some other garages. He was aware of his limitations in his knowledge of the car and apologetic about it but did seek help rather than blag it or make a mistake! Did notice that the computer system in the showroom seems to run very slowly which lead to some salesman frustrations. Staff all very helpful when I came in unannounced to recharge my car recently and even ran me home whilst the vehicle on charge. Much appreciated.


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

no


  • Would recommend
  • 30/01/2016


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

No


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

Hi, while I was setting the media nav I could not set some setting because I did not have media nav manual to set the setting is there any chance you could send me one ?


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

Easy quick transaction. Gary most helpful.


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Wouldn't recommend
  • 26/11/2015

It's a worst purchase I ever made in my whole life, ridiculous service. To get reply from Sales Executive I need to chase minimum 10 to 15 times, totally bluffed me in car and transportation costs. They never stood on agreed price.


  • Would recommend
  • 18/11/2015

The whole procedure was conducted very professionally but also in a very friendly manner, which was much appreciated. We decided to purchase some mats but could not think at the time of anything else that we might need. We now realise that it would be a good idea to buy some mudflaps as we tow a caravan and know from experience that it gets very dirty from mud thrown up from the rear wheels of the car. That will be our next purchase.


  • Would recommend
  • 18/11/2015

[no comment made]


  • Would recommend
  • 15/11/2015

No car for 2 weeks due to it being lost in a "black hole" salesman handled it very well and was very apologetic however no real communication between company and no compensation. Suggest improving this as tainted the Whole car buying experience


  • Would recommend
  • 12/11/2015

Steve was great, answered all my questions with great detail and helped me get an amazing deal. Great customer service.


  • Would recommend
  • 11/11/2015

Happily recommend Jason Griffiths, I bought many vehicles and he is up there as one of the best sales people that I have dealt with.


  • Would recommend
  • 07/11/2015

Great staff both the Karl's were really helpful, everything very easy, so happy with the car, would recommend to anyone for the service. Thanks guys :)


  • Wouldn't recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 19/10/2015

Lovely service from all the staff


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 14/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Wouldn't recommend
  • 08/10/2015

this is because I have not collected the car yet.


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

Information on warranty (warranty and service sheet)


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

Really pleased with the deal I got on my Twizy. Good customer service and friendly helpful staff! Still waiting to receive my log book though.


  • Would recommend
  • 02/10/2015

I expected a courtesy call sometime this week!!!!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/09/2015

Please see my email sent on Friday 25th September re wrong name on DVLA document (and on this email). I have not yet had any response to my email. Please confirm I am now listed as "owner" and the Registration document (and car tax) are being corrected to my name - . Thank you.


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

No. All details cleared before sale and sale clearly and concisely concluded. Karl Reynolds was professional, clear and accurate in his communication and made sure that the deal concluded satisfied my needs as a customer. He more than met my requirements. Karl was more than willing to help and provided the best car purchasing experience that I have ever had. In a word excellent.


  • Would recommend
  • 22/09/2015

The whole process was dealt with efficiently and in a friendly manner. Thank you to Sean Doherty.


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

[no comment made]


  • Wouldn't recommend
  • 08/09/2015

All in all my experience of buying a car from you was not great. I travelled across from Northern Ireland , trading my car in for the Renault that I was told was in immaculate condition over the phone. The car has quite large stone chips on the front bumper that your sales man had obviously covered with white paint of some description . Kevin Melay you sales man was the driver of the vehicle in question and the passenger door was damaged to which he agreed to fix once back in Northern Ireland. I purchased the car over 6 weeks ago and still i'm having to contact your office about this matter . He let me go ahead and book the car in for the repair as I sent him 2 estimates . The car was meant to be left in yesterday Monday 7th September and Kevin was meant to pay , he was well aware of this and has blantantly ignored me. Everytime I ring I am told he is on his day off. I am sick of ringing about this matter and your staff are lacking in customer care . On getting the car serviced today I have now been told it has a oil leak , I have made a bad choice in purchasing this car . I should have been told about the stone chips and the damage to the car door before making the trip across and I do also believe someone should have over seen the sale of this vehicle due to the the cover ups , and now im stuck with a car that needs repair that is only 1 year old.


  • Would recommend
  • 07/09/2015

As I've not used the type of music system in the car before I am finding it quite confusing and there are no instructions to advise further so that would be helpful. Other than that my experience was very positive and professional.


  • Would recommend
  • 07/09/2015

No further questions but as this purchase was my 3rd Scenic and although pre registered was to all intents and purposes a brand new car I did not need and did not request a test drive.Also as I get my cars serviced by you,I am well aware of your service and after sales departments and did not need a further introduction I can confirm that I am delighted with my purchase and am sure that it will give me excellent service.


  • Would recommend
  • 05/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 02/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

Please note, I did not require finance, I made that clear, also, I did not want a test drive, I 've had several Meganes. This new car is very similar to drive, I was informed fully of the changes of internal kit.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

When do I want a first service on the car and how much it is ( any deals) thanks


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Wouldn't recommend
  • 24/08/2015

Sales team work very hard in securing the sale, once paperwork has been signed, they are not interested. Handover and after sales poor.


  • Would recommend
  • 22/08/2015

[no comment made]


  • Wouldn't recommend
  • 18/08/2015

"Little Sean" was very helpful.He knew we did not want finance or test drive so they were not offered.As we live 120 miles away aftersales was never an option. Sean gave us honest and appropiate guidance and gave us a thorough handover. (Tho as we already own a meganne cabriolet and Master Van we understood the controls.) We chose Cleo because of its exciting design and our experience of the quality of Renault vehicles. We believe that Sean offered us the best price for the model and colour we wanted and gave excellent professional support.


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

I felt that I received a good professional service, Sean was very informative and helpful and the transaction went smoothly, as it should. I would recommend Renault Wirral to anyone.


  • Would recommend
  • 13/08/2015

We are very pleased with our car and as it is the 5th car in succession we have bought from you we know all the necessary after sales details. Sean was extremely helpful and supported us through the adaptions to the car etc. Very happy with our service.


  • Would recommend
  • 13/08/2015

I first spoke to a Karl Reynolds who was very helpful about the car I had seen online, but the car had been sold,but he said he had another one I could have,which was the black one I bought.I did a part ex plus cash,i had already test driven a friends clio. The car was a 38 wedding anniversary present,and my wife was over the moon with it.I also think it is a lovely car,thank you all for making it so easy for me to buy. Kind Regards.


  • Would recommend
  • 13/08/2015

First may I say the gentleman I first spoke to Karl Reynolds was every helpful, I was phoning from Manchester about the clio I had seen online,i had already test driven a friends clio and as I was asking for a part ex plus cash.So I didn't need finance.the car I was after had been sold but karl


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

The 'no' entries are not really really relevant as I was part exchanging a similar model & I am long time customer of the branch & therefore already know the after sales department


  • Would recommend
  • 09/08/2015

really helpful sales manager who couldn't have been more helpful. Would definitely return to Renault Wirral to purchase future vehicles.


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

[no comment made]


  • Would recommend
  • 01/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Wouldn't recommend
  • 28/07/2015

Very disappointed overall! 2 weeks to deliver nearly Lack of quality customer service; not returning calls or emails, inconsistent responses to questions asked, not completing jobs agreed Excuses for not responding; in a meeting, with a customer, 'can't find vehicle!' Worst service ever received in 40 years of buying cars! Why and how did this happen?


  • Would recommend
  • 26/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

No


  • Would recommend
  • 23/07/2015

No


  • Would recommend
  • 21/07/2015

No questions. But would like to comment that the sales man Sean Noonan was very pleasant and efficient to deal with, also with the after sale visit too regarding the sat nav. I have to say I was initially very disappointed with this sat nav as it would not take a seven character post code, which I realise is a Renault decision, but glad to say this has been resolved between Sean and the Manager and an update is been given to me. Unfortunately after having my car 10 days someone has reversed into the back of it, giving me cause to take my car back, this has also been dealt with very efficiently too.


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

NEED TO HAVE A TRAINING SESSION ON HOW TO USE ALL THE BUTTONS. GOOD SO FAR TO DRIVE !


  • Would recommend
  • 10/07/2015

[no comment made]


  • Would recommend
  • 08/07/2015

No atemont I wery happy my new car


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 02/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

The service we both received was exemplary. We we not pressurised at all. The salesman (Karl) was excellent. The car is amazing, thank you.


  • Wouldn't recommend
  • 01/07/2015

DO YOU OFFER A 30 DAY MONEY BACK GUARANTEE? Not offered finance or test drive due to already informing salesman I was a cash buyer and was purchasing with delivery due to being 200 miles away after just having knee surgery. This is the second survey I have completed regarding this purchase still awaiting feedback from the first. I would not recommend RRG to a friend due to the following facts. The pre purchase communication was very good, but after sales service was not and condition of vehicle did not match what was communicated in the videos sent to myself. Faults with vehicle. 1) Dash not lighting up. 2) Temp gauge faulty. 3) Number of small dents not listed on video requested. 4) Air-con requires topping up. 5) New mats included in price of vehicle not provided originally. 6) Puncher repair kit missing. Still waiting for one to be sent. Faults 1 and 2 where fixed by RRG Romford who provided an excellent service, but I was still required to take a day off to get the faults fixed. With this faults in mind I do wonder what over faults the vehicle has that has not been listed, I will have to put the vehicle into my local garage for peace of mind and at extra cost. When I contacted RRG Wirral regarding this faults was informed that what do I expect it is a used vehicle and the used mats where the ones he was told to put in. This the second car I have purchased from RRG in the last 6 months and took the risk of buying this unseen after the good service I got from RRG Orpington when purchasing my wife Grand Scenic. But I'm very disappointed with result this time.


  • Would recommend
  • 30/06/2015

very happy with all aspects of the deal


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

[no comment made]


  • Would recommend
  • 25/06/2015

[no comment made]


  • Wouldn't recommend
  • 25/06/2015

The pre sale contact was very good. I had just had a knee operation and required a car urgently but was unable to view the vehicle or test drive I did inform the salesman I was a cash buyer. But I was very disappointed when the vehicle arrived with a number of faults which had not been mentioned or shown on the video I requested. The two main ones being the dash not lighting up correctly and the temp gauge being faulty as well as number of small dents and one tyre close to the legal limit. When I contacted the salesman I was informed what did I expect it was a used vehicle. I had also agreed new mats but only second hand ones where supplied. On the good points RRG Romford couldn't have been more helpful fixing the problems with the dash and temp gauge. But I do worry that if these two faults weren't fixed what else could be wrong with the vehicle? I will have to put it into an independent garage for peace of mind, at extra cost. Also I had to take a days leave to take the vehicle into Romford to have the repairs done. If you did a 30 day money back guarantee I would take it straight away? This the second car I have bought from the RRG in the last 6 months the first being for my wife and was happy with the service from the Orpington branch that I took the risk buying this vehicle unseen. The vehicle is also missing the puncher repair kit. On the whole I'm not happy with the vehicle and currently couldn't recommend RRG to a friend. I look forward to your reply. .


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

Sean noonan was great help and excellent customer service made buying my first finance car a wonderful and easy experpercie have recommend all my friends and family to go see Sean! So happy with my new car thanks :)


  • Would recommend
  • 20/06/2015

[no comment made]

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