Renault Wirral

Switchboard - 0151 7909 989

474 Woodchurch Road Prenton CH43 0SE

Specific department phone numbers and opening times available

  • Tel: 0151 7909 989
  • Mon - Thurs: 9:00am - 7:00pm
  • Fri: 9:00am - 6:30pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0151 790 4319
  • Mon - Thurs: 9:00am - 7:00pm
  • Fri: 9:00am - 6:30pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0151 790 7119
  • Mon - Thurs: 9:00am - 7:00pm
  • Fri: 9:00am - 6:30pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0151 790 9775
  • Mon - Fri: 8:00am - 5:00pm
  • Sat: 8:30am - 12:30pm
  • Sun: CLOSED
  • Tel: 0151 790 3327
  • Mon - Fri: 8:30am - 5:00pm
  • Sat: 9:00am - 12:00pm
  • Sun: CLOSED
  • Tel: 0151 790 1435
  • Mon - Thurs: 9:00am - 7:00pm
  • Fri: 9:00am - 6:30pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0151 790 8707
  • Mon - Thurs: 9:00am - 7:00pm
  • Fri: 9:00am - 6:30pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm

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  • Sort reviews by:

  • 15/08/2017

Mike who dealt with me when I came to Renault, was absolutely amazing. He was extremely friendly, answered all my questions that I had. He went above and beyond to make sure that everything went smoothly when getting my vehicle. So much so, that when my vehicle arrived on site he made a short video to show me my new car. Being disabled and not being able to go out this car has given me a new lease of life. Mike is always happy to help in any way that he can. He always says if I have any problems to either ring or email him directly. This guy deserves a medal. He is truly a very trustworthy, approachable person. I can't sing his praises enough!!!! Well Done Mike and keep up the good work!!!!


  • 10/08/2017

No problems salesman Steve kenton was excellent


  • 07/08/2017

Michael Goulding dealt with me in getting my first mobility car . His warm and friendly manner made me feel at ease. He sent me some videos to keep me updated and one was of my Kadjar which is stunning. I'm very happy with my Kadjar and wouldn't hesitate to recommend Mike at Renault and the Kadjar for people with back problems that struggle getting in and out of cars


  • 31/07/2017

The sale representative was very good at his job and explained things very clearly and helped with the purchase of the car immensely. If I could I would highly recommend him for a promotion he has sold me 2 cars now over the past 16 months and has been so helpful in both purchases. He is the reason I went back to Renault to make another purchase and I will definitely go back to make another purchase from him in the future


  • 28/07/2017

See survey


  • 22/07/2017

Made welcome and talked through the delivery and all staff very helpful and polite.


  • 20/07/2017

My car purchase went very smoothly i was was not rushed into making a decision I cannot praise Renault and there staff enough thank you all


  • 18/07/2017

V satisfied and would recommend dealership to others


  • 14/07/2017

I had no problems the staff were helpful pleasant well mannered and kind the whole experience was a pleasure from the first visit to the last.


  • 12/07/2017

Everything went very smoothly, no problems at all


  • 11/07/2017

Very helpful and friendly.Always ready to answer queries and sort out potential issues.


  • 10/07/2017

very good service well explained about the car love the car nice to drive thanks


  • 07/07/2017

Very good customer service as always at Prenton,will recommend to friends


  • 07/07/2017

Good friendly staff very informative hassle free deal


  • 06/07/2017

I was very happy from beginning to end with Steve Kenton and his help and advice.


  • 06/07/2017

Mike has been great:always helpful, friendly, calm, knowledgeable and utterly confidence-inspiring. I love my new Kadjar and would unhesitatingly call into Renault should I ever have any queries about it. This has been an enjoyable and safe transaction and I would, without hesitation, recommend Renault Wirral to anyone.


  • 06/07/2017

I returned to Reault Prenton to choose a new car because i know the people and trust them and love Reault cars.


  • 03/07/2017

Very good . Service was excellent


  • 01/07/2017

Mobility purchase was very quick and stress free!


  • 27/06/2017

WITH ME BEING DISABLED THE STAFF WERE VERY PATIANT WITH ME WHEN GETTING TO DESK AS I CANNOT WALK FAST


  • 12/06/2017

Great brill


  • 12/06/2017

Friendly professional advice and kept in touch with progress of order


  • 10/06/2017

Adam Mccready at renault prenton was absolutly brilliant. If all staff are like this guy i think renault is the way to go for us in the future. The experiance was spot on. The car is through Motobility for my wife and adam was very thoughtful and put her at ease throughout.


  • 10/06/2017

Advisor was helpful, i have only had the car for 3 days so i dont expect to hear from them. I can contact them if need be, and was advised to do so at any time.


  • 10/06/2017

No hassle at all


  • 08/06/2017

Mike was informative and attentive. He spent time explaining the details of the vehicle in understandable terms. He was polite and courteous at all times.


  • 05/06/2017

Adam was really helpful. Even sent me a personal. Ideo.


  • 21/05/2017

I have found that when I need to phone the dealer I can never get through to who I need to speak to.


  • 20/05/2017

Very accommodating, very well mannered, explained everything I asked to my satisfaction, couldn't have asked for a better dealership


  • 13/05/2017

We ordered the car to a certain specification and when we come to Collect it my wife noticed the vehicle had the wrong wheels. We was assured that they was correct but when we was doing the paperwork it was apparent that they was wrong so Adam told us to leave the vehicle so he could get the correct wheels delivered. Also I had to change the insurance back at a cost to us but Renault said they would put fuel in the tank which I accepted. One week later we come back to Renault but Adam was not in so we dealt with his boss Dave who told us that you no longer make them wheels even though when we ordered the car they were available. We asked about seat covers that we had seen since and we was told they would have to order another car in with them on to swap them over. Which I thought was strange. Also Dave mentioned we want 9/10 on the survey and said we're only making œ14 on this car. We have since taken the car after a few weeks of going back and forth but my wife was really upset about the wheels. They did swap the seat covers but they wasn't the ones we asked for but are similar.


  • 12/05/2017

Customer focused staff


  • 12/05/2017

I would like to thank Mike Goulding specifically for his excellent customer service and help with my purchase. He made the whole experience a very pleasant one and I would definitely recommend Renault Prenton to my family and friends. Thank you :-)


  • 08/05/2017

I am a Motability customer and the purchase was as a replacement for a V******l which has caused us grief. From entering Renault Wirral and Steve introducing himself, we have been dealt with professionally and courteously. I know we were a bit of a nuisance as we needed to make sure that this car was everything we needed but Steve guided us through all aspects of the purchase. Particularly pleasing was the short time we had to wait before we bought our Captur. From order to driving away took a mere two weeks. I would have no worries about returning for another vehicle in three years and I have already been singing the praises of Renault Wirral to family and friends. A most enjoyable experience.


  • 06/05/2017

Fantastic, everything was explained clearly i eas kept well informed upon the arrival of my vehicle. Brilliant service.


  • 05/05/2017

Whilst overall the purchase was fine, due to the handover from the initial enquiry/order to completing the purchase, I had to chase up updates on delivery. Once the initial issue had been sorted, from then on it worked smoothly.


  • 03/05/2017

Was offered good car at fair price. I am pleased with my purchase. Was not happy having to order car to get test drive. I then received 3 emails from different members of staff thanking me for my order which made me feel anxious about what I had done. The hand over was very rushed. I had explained that I have little hearing on the left side so explaining things from the passenger seat while I was in the driving seat was not helpful. Fortunately my husband was with me. I just wanted to get my beautiful new car home & read the manual. I have not had any contact from Renault since. I still am waiting to be contacted about service plans & thought I would receive information about Renault Assistance.


  • 16/04/2017

stephen was very thorough


  • 15/04/2017

as usual staff were excellent and made me feel comfortable


  • 13/04/2017

As it was my first car I was really pleased as didn't feel any pressure to buy and feel I was sold the perfect car for what I need.


  • 10/04/2017

Very


  • 10/04/2017

Adam was extremely helpful and informative at all stages,he even came to work on his day off to facilitate earliest delivery of my car.


  • 08/04/2017

It is my second Clio from Prenton... Adam Mcleady was brilliant.. he even came in on his day off to handover my car as it was the only day i could make!


  • 08/04/2017

It's class..Adam mc cready was our assistant..brilliant service from the word go.:he is a credit to Renault prenton..a very large thank you to him personally and to renault prenton as a whole..definateley recommend to family and friends..


  • 06/04/2017

The process was super easy! Mike from renault Wirral made the whole thing easier and has been happy to offer advice since purchase


  • 06/04/2017

Mike, the salesman, was very welcoming and helpful, he made every effort to cater to our needs, especially in terms of handover of the car, where he delivered it to my house at the earliest convenience, as i was unable to collect it during the week.


  • 04/04/2017

Good service. I was kept updated on expected delivery & collection date


  • 04/04/2017

The gentleman that helped me with my mobility car was exceptional would highly recommend going there for a car again and would recommend there to friends and family


  • 04/04/2017

friendly and informative. Answered all question fully. Went ot great trouble to meet our requirements.


  • 04/04/2017

I had a really good experience when purchasing my new Kadjar. Stephen Kenton, salesman, was very helpful and informative about the car I wanted to purchase. He has a great personality and genuinely wanted me to be happy. He made me feel that I could take my time in making my decision and did not "Hard Sell", even though I already decided when walking in to the showroom that I wanted the Kadjar. He was realistic about my choices and options when dealing with finance and did it all with a smile. When I finally got the keys, I was taken through all the key features of the car (mind blown!). Overall it was a really good service and experience and I would definitely recommend Prenton Renault Dealer to my family and friends and direct them to Stephen Kenton. Thank you


  • 04/04/2017

I was dealt with by Mike who was fantastic with me throughout, It was my first time buying a car new and he definitely did his best to make me feel comfortable with not only my surroundings but with the information he was giving me. I could see quickly he was very good at what he does and very much an asset to Renault.


  • 03/04/2017

I was very impressed with the way I was treated and dealt with. My purchase was through motobility and your salesman was very informative and a perfect gentleman,thank you


  • 03/04/2017

Fantastic experience, couldn't have asked for anything more!


  • 01/04/2017

very helpful staff


  • 01/04/2017

Steve Kenton was vey helpful


  • 30/03/2017

Dealt with professionally but also friendly. Everything explained well. Have used this dealership for the last 7 cars purchased from 2002


  • 30/03/2017

Adam couldn't have been anymore helpful, he kept me informed 100% through the whole process.


  • 27/03/2017

Excellent service my second purchase from the dealer


  • 27/03/2017

Very polite and welcoming sales person.


  • 27/03/2017

Generally very pleased with my purchase and customer service. However I did express interest in a service plan that I had seen as a special offer on the Renault website and was told I would be contacted in a few days but have had no contact.


  • 27/03/2017

Been dealing here for years, very helpfull. Keep me happy


  • 27/03/2017

I was very impressed with Mike Goulding who couldn't have been more helpful, courteous without being pushy. He took time to discuss and answer all questions and would highly praise the whole experience and recommend him wholeheartedly


  • 27/03/2017

Brillaint customer service from all the team.


  • 25/03/2017

Very easy transaction


  • 23/03/2017

Pre-sale and on the day pickup of car were very good, but I was disappointed that the tyre pressures had not been checked and also the car had no screen wash in it.


  • 23/03/2017

Mike in particular was fantastic and really looked after all of the details. The service was excellent and we couldn't recommend Mike more.


  • 20/03/2017

Great customer service as we had a couple of issues but was dealt with realy well .


  • 19/03/2017

I came into renault not knowing what car i wanted and after an hour or two i knew exactly what car i wanted. With all the help from dave and mike the sales guy they helped and supported me to make a final decision in the car i now have. I am over the moon with my new car and would recommend anyone to come to renault on the wirral and purchase a car from them . Thanks again to mike and dave they were brillaint!


  • 18/03/2017

Perfect and stress free x


  • 17/03/2017

I received a warm and friendly welcome when visiting the showroom from all dealers. The standard of service was high and Mike, who sold me my car, was genuine in finding the best car for me. He listened carefully, but was efficient and I felt he found the right deal to suit my needs and financial means. When handing over the car, he ensured I understood how the car's technical features worked and that I was happy before driving away. I was very happy with my reg which matched my name, great attention to detail! Thank you for the high standard of customer care and friendly professional manner.


  • 16/03/2017

From start to finish we where looked after. Time and patience was given on choice, make and model. Everything discussed in detail on ordering, before delivery and arrangements for picking car up. Very polite and answered every question in detail. Adam was very patient and kept in contact the whole way through.


  • 15/03/2017

Thanks Adam for being so kind.


  • 15/03/2017

Stephen Kenton made the whole experience a lot easier and enjoyable than I expected it too seeing as it had been many since since I had bought a new car .his customer service was fantastic


  • 14/03/2017

Excellent customer service recived from MR Adam McCreedy. He generated an outstanding repor with us as customers, made us feel comfortable and excited for our new car.


  • 13/03/2017

Stephen Kenton was extremely helpful and supportive with my new car purchase. I am delighted with the purchase and I know that I can go back and ask questions if I have any.


  • 13/03/2017

Well informed on all aspects of my purchase by a friendly ,helpful sales person.very good rapport with all the staff at renault Prenton. This is why I keep returning to make my car purchase there


  • 21/02/2017

the service I received was 10 out of 10 I could not ask for more

  • Sort reviews by:

  • 24/08/2017

Great


  • 14/08/2017

Everyone was very pleasant and explained how long the vehicle would take to service. I was offered refreshments etc. The vehicle was handed in around the time advised and I later received a video showing me the initial inspection. All was great.


  • 10/08/2017

Disappointed that my car had a new fault when I picked it up; however this was resolved very quickly on the return visit. I was disappointed at the attitude of the service manager after they called me and asked to score them out of 10 and I said 8 (and that I WOULD recommend them); who told me it was *vital* I gave a 9 on the web survey. I believe surveys are an invaluable part of providing a good service and it's critical that they are open and honest and not influenced in any way. If a dealer doesn't receive top marks they should be understanding why and trying to resolve it rather than "encouraging" higher scores. That said; Renault need to take some of the blame if their dealers consistently feel the need to have to try and improve their scores by calling customers. Maybe they're being too harsh on the dealers? 8/10 is an excellent score (above average / better than expected) IMO.


  • 10/08/2017

First new car .very happy with product


  • 10/08/2017

I visited Renault Wirral - Prenton to undertake an MOT


  • 10/08/2017

Hi good service overall. Although would be helpful if service book was completed even though I left it available on the day. This I am sure is basic requirement instead we have had to return to have it completed.


  • 09/08/2017

The repair experience was excellent. However, the car was only 1 - 2 weeks old when the radio 'lost signal' with DAB. Nothing could be done immediately and I had to wait for a new radio to be ordered.This was obviously worrying with a new car. I trust I will not have the same problem with the new radio.


  • 09/08/2017

Where to park on arrival needs signposting for a service. Delegated parking and pick up would be good as my wife picked car up later in the day and it took a while to find the car.


  • 09/08/2017

I hope the problem will be resolved tomorrow. The car is 8 months old and I've not been able to use this feature properly.


  • 08/08/2017

Disappointed at it not being cleaned, did get a voucher for me to take it somewhere to be cleaned but I just haven't had the time that's why I was looking forward to it being done with the service.x


  • 08/08/2017

Friendly reception. Prompt service. Clear information and updates.


  • 07/08/2017

Happy with service


  • 07/08/2017

There was a rattle from the tailgate the engineer came out with me to identify the noise immediately knew what it was and corrected the fault. The receptionists are amazing always so friendly and very helpful. A car was sent to pick me up to collect my car.


  • 07/08/2017

My satisfaction stems from the great experience in the sales department a year ago, Carl Parl was the sales rep and was brilliant. He was the reason I returned to the Wirral for servicing, and will continue to do so.


  • 07/08/2017

I was sat in reception waiting for my car when an email came through. Firstly it was sent to Mr, & secondly they spelt my surname wrong. The email showed someome filming something round the wheels. Next when I went to pay I was told either the brake pads or brake discs would need doing (I can't remember which) in the next couple of months & it would be œ340. I said I'd shop round. Luckily for me. I went to a local garage they had a look at it without me saying anything & told me everything was ok, that i should get about 10 - 12 months on them & it will cost œ170. Big difference there.


  • 07/08/2017

No


  • 03/08/2017

Staff were very friendly, there was a breakdown in communications chasing an ordered part and a delay in sourcing this item altho the technician involved was very knowledable and informative returning my trust in the renault brand I will return my car to renault wirral next year even tho there is a closer renault dealer.


  • 03/08/2017

The service and cam belt replacement was excellent. However my first attempt to book the service online was unsuccessful as my chosen date turned out not to be available so I had to book in person. After that everything went very smoothly and I was kept informed of everything I needed to know.


  • 03/08/2017

Friendly and efficient. Free bend and customer waiting area does help.


  • 31/07/2017

I waited nearly an hour for a lift home that could have been organised better. Arthur.


  • 31/07/2017

Communication not just as Service reminder would be good


  • 29/07/2017

Brilliant customer service as usual.


  • 29/07/2017

friendly staff who remember you as a customer by name. good quality video to accompany service. always greeted by a welcoming face. nothing is too much trouble.


  • 29/07/2017

Thought car may have been cleaned as part of the service


  • 28/07/2017

Anita on the service desk is always very friendly and helpful and any work that has to be done on the car is always done very professionally. Would not go anywhere else.


  • 27/07/2017

Nice and friendly. Keep you informed. A great experience. I wish more companies took customer service as serious. Thank you


  • 26/07/2017

No further comment - only went in for MOT


  • 26/07/2017

Extremely helpful,I was able to get a lift home and then back to pick up the car at a time that suited me. All staff were courteous and polite. I could not fault the experience, many thanks.


  • 25/07/2017

it would of been nice they had replaced the windscreen wipers wouldn't of cost much and would of made a happier customer


  • 25/07/2017

Efficient fast service, good feedback


  • 25/07/2017

Excellent performance by both the service and mechanical staff. Made to feel at home.


  • 24/07/2017

Helpful always put the customer first


  • 24/07/2017

As usual the welcome from Anita was excellent.


  • 24/07/2017

National number for booking service appalling. Booked in for collection, nearly 6 weeks after date phoned and no-one turned up to collect. Fortunately Anetta at Prenton was very helpful so arranged for car to be collected next day. Will book direct next time to avoid this issue in the future.


  • 24/07/2017

Excellent except the car was not washed as it ususlly is.


  • 24/07/2017

Really friendly staff. Quick turnaround


  • 24/07/2017

reception staff are excellent and very knowledgeable


  • 22/07/2017

Previous answers cover this


  • 21/07/2017

As always i was looked after the team are always very polite and courteous I know that if i have any issue with my i can look to them to solve and help me with them.


  • 21/07/2017

There is nothing to add to my previous replies I have always been happy with the service provided


  • 21/07/2017

If you read my earlier comments you will see why I don't have much confidence in the way the work was carried out.


  • 20/07/2017

always excellent friendly services


  • 18/07/2017

i have a problem, pick up the phone to my renault garage problem sorted


  • 18/07/2017

see previous comments regarding reception and service. The dis-satisfaction is in relation to valeting part of the service. The standard has dropped, possible due to the incorrect number of valetes on duty in ratio to the number of services pre-booked in to the system on the 2 days both family cars where in for services, 1 car only partially cleaned, externally, 2nd car not cleaned internally or externally.


  • 18/07/2017

Efficient, welcoming & friendly


  • 18/07/2017

as stated previously you hand your key over and wait in the corner of the showroom. a viewing area would be a plus to see your vehicle being worked on and the jobs are being carried out.


  • 13/07/2017

The experience of Renault Wirral was excellent. However, I am extremely annoyed by the number of calls and emails I have received to give my feedback. This was the same when i bought the car. It makes me not want to do business with Renault in future.


  • 13/07/2017

We bought a Renault Captur last year, to replace our aging Megan, that had been regularly serviced by Renault Wirral. The main reason we bought a Renault was because of the excellent experience we had had from your Renault Wirral servicing department, particularly Anita. She is always friendly and approachable, and puts us at ease. Keep up the good work!!


  • 12/07/2017

Really warm welcome, very helpful and more than willing to help with enquiries


  • 12/07/2017

I had an urgent problem. Despite the workshop being fully booked, my car was examined and a solution found.


  • 11/07/2017

very helpful


  • 10/07/2017

Friendly service


  • 10/07/2017

Excellent service from moment walking in showroom, nothing too much trouble from any staff, always a pleasure to see happy smiling faces. Always buy my cars from renault and higly recommend due the professionalism and knowledge with nothing too much trouble thrown in with no pressure.


  • 10/07/2017

Friendly front of house staff. Good value at œ79 service. Disappointed by valet service


  • 10/07/2017

The Staff are so helpful and friendly. I always receive excellent service and advice. As my Dad would say 11 out of 10.


  • 10/07/2017

Relatively smooth although Brake Pad/Disc replacement was 'missed' and had to book another appointment


  • 09/07/2017

It was a nice touch to taken home and to be picked up.


  • 09/07/2017

Reception lady very helpful and has manner. Work completed to high standard


  • 08/07/2017

Was professional from start to finish!


  • 08/07/2017

I will finish the survey when the work is completed


  • 06/07/2017

No part was available and was told it would be ordered on the Monday and someone would contact me and arrange for me to come in and get the work done, it's now two weeks and nothing has been done, they are all smiles to get you in but after care doesn't exist. Thanks


  • 06/07/2017

The Service Desk lady (Anita Sheard) was, as she always is, very friendly and helpful.


  • 06/07/2017

Everything was satisfactory


  • 06/07/2017

Great friendly staff car was ready on time


  • 06/07/2017

My car was due a service and I was unable to drive due to recovering from an operation. They arranged for my car to be picked up and brought back to me. Excellent service.


  • 05/07/2017

Very friendly customer service - from booking to collection. Very high quality of work. Not yet returned for annual service, as out of area currently - and plan to book in when back and able to attend.


  • 04/07/2017

As it was my first automatic car , I was informed I would have a phone call to see how I was liking it . I have never had any contact from the salesperson at all I was very disappointed. Any other problems have been very


  • 04/07/2017

Staff were fantastic


  • 04/07/2017

In my experience, all of the staff at Renault Preston go out of their way to ensure that you feel welcome, listened to and provided with an excellent service. I have always been happy any time I've been there and any member of staff with whom I've come into contact with, from the Valeter, to the Receptionist, to the Sales team to the Manager, all seem to take a genuine pride in their work and it is appreciated.


  • 04/07/2017

Anita in customer service, as always, was polite, professional and courteous.


  • 04/07/2017

Very good service


  • 04/07/2017

reception and staff all very polite and I was treated with dignity and respect. Although valeting of exterior was left streaky but could have been due to heat on that day. Otherwise all was Ok except my clutch problem which for the mileage done seemed strange to me as I have driven lots of cars over 40 years and never had a clutch replacement so ask if this is a problem with the manufacturing in this particular car. Thank you


  • 04/07/2017

Staff very friendly.


  • 04/07/2017

My experience of Renault Wirral- Prenton, is one of receiving a high standard of service, priced fairly. Delivered with professional and technical proficiency. Friendly, articulate, communicative staff. The approach is always in a positive can do manner. This is why I buy Renault and always service my vehicle with Renault.


  • 01/07/2017

A painless experience. Kept upto date during the process and car ready to collect the same day


  • 30/06/2017

Always courteous and friendly when I am greeted by the service receptionist. A pleasure to deal with.


  • 26/06/2017

I took my car in with what I thought was an electrical fault with the wing mirror adjustment system. As it turned out there was no real problem - as I would probably have found out if I'd re-read my manual. Despite this the reception staff and the mechanic who examined my car were most courteous and obliging in dealing with me.


  • 25/06/2017

Smooth trouble free and efficient service. Final cost of the work came as a pleasant surprise as it was less than quoted! Overall delighted with the whole experience.


  • 24/06/2017

Excellent! Especially the welcoming, reception and checking in staff, just perfect!


  • 24/06/2017

Very good they drove me home after I had dropped my car off for service then picked me up to collect my car later


  • 24/06/2017

Excellent can not Fault the company


  • 24/06/2017

The staff were very good &helpful ,I was disappointed the car was not washed as it normally is after a service?


  • 22/06/2017

I didn't really have an experience as I booked an appointment on the phone and just dropped the car off and picked it back up a few hours later so didn't really speck to staff


  • 22/06/2017

Very good .


  • 22/06/2017

A friendly and cheerful welcome,very satisfied,i would recommend them to all my friends,i was offered a chair and a drink service adviser Anita was lovely.


  • 20/06/2017

Great service helpful staff Anita on reception a pleasure thanks Renault Wirral


  • 19/06/2017

Very pleased with my experience at Renault Wirral and would recommend to other people.


  • 19/06/2017

Overall the the service was very good , unfortunately the car was not cleaned at all on it's return. Also I'm still waiting for a receipt for work done.


  • 19/06/2017

The reception staff in the Anissa area were very friendly . The staff at Renault I felt like we were a nuisance to them not as welcoming and very curt.


  • 18/06/2017

I was under the impression that with the service deal I have my car would have been Valeted and it wasn't . Also there was only one driver and 3 people waiting to be dropped off I was quite late for work as he was out on another drop off. I had to makeup the time I lost. The car service was quick and the video idea was very impressive but just had a couple of issues.


  • 18/06/2017

Always get a first class service from them.


  • 16/06/2017

Very satisfied. Friendly & helpful. No complaints.


  • 15/06/2017

Your reception are excellent very good explaining everything


  • 12/06/2017

They presumed i had a contract re.service which i didnt so had to wait after the allocated time slot they should have asked before i left i i was paying cash not on a contract for service


  • 11/06/2017

Can't fault the service received


  • 10/06/2017

Rather than my having to ask, it would be useful to have been quoted repair costs to minor damage picked up during inspection and mentioned in the short video.


  • 10/06/2017

Never a problem with the work done, recently or in the past.


  • 10/06/2017

The female member of staff on reception was very helpful


  • 10/06/2017

Perfect service. Freindly staff


  • 10/06/2017

Friendly staff


  • 08/06/2017

From reporting the problem to the car being looked at was 20 days, not at all happy with the length of time it took, considering it was an abs fault and I use the car daily....


  • 05/06/2017

Extremely professional and friendly.


  • 05/06/2017

Excellent


  • 05/06/2017

MOT appointment. Recommended 2new tyres as near limit ..despite passing the MOT test.The display still reads "service required" so will have to return to get it removed. Car was not cleaned on return...first time this has ever happened....usually cleaned....bit disappointed


  • 05/06/2017

Very satisfied


  • 05/06/2017

none


  • 05/06/2017

Servicing and mot were carried out fine. Car not cleaned, but given voucher for local car wash.


  • 05/06/2017

I am very happy with the service received by Renault Wirral. However I did make enquiries whilst at the showroom about part exchange / purchasing another Clio and am still waiting for your representative to come back to me and let me know whether he's been able to locate the car I would like to purchase.


  • 04/06/2017

I HAVE ALWAYS BEEN TREATED VERY WELL FOR MY EACH RENAULT FOR SOME YEARS NOW EVERY TIME I HAVE BEEN TREATED AS IF I WAS BUYING THE CAR AND YOUR STAFF ARE THE SALT OF THE EARTH ANSD THANK THEM FROM ME AS ALWAYS WHEN I PICK MY CAR I DO SAY THANK YOU FOR YOUR SERVICE I KNOW THEM ALL NOW. bob sanders


  • 03/06/2017

I have got nothing to say. Everything was great from start to finish !!! The best customer service i have received in a car workplace ever


  • 02/06/2017

Excellent as always


  • 02/06/2017

It was just a routine service but my vehicle was expected and it was ready for collection on time having been valeted and cleaned


  • 01/06/2017

Took time to inform me the lenght of time it would take for the service as I stayed there. Free tea coffee & juice. Pity there was no tv only a link to show other cars available.


  • 01/06/2017

Friendly receptionist who tries hard to address customers needs.This service there would appear to have been a problem getting car back. Promised for 2 pm. I was still trying to contact reception at 4 pm. Phone was not being answered and they did not contact me.Eventually I did get through. The service section was evidently very busy but other clients were complaining of the same lack of contact.


  • 31/05/2017

all good


  • 29/05/2017

Very friendly and helpful


  • 29/05/2017

Always considerate and helpfull


  • 29/05/2017

We were initially not impressed with the date being so far in the future, we were impressed with the following: The reminder of the date for service. The accuracy of the diagnosis The price for the repair The timely notification of the readiness of the repaired car The very informative and innovative video of what had been replaced fantastic idea well done However we were not impressed with the lack of attention from the Renault sales staff we took time to look at a replacement Clio for my daughter but no one from the staff seemed interested in talking or advidingbus on a replacement vehicle. Service department performance 100% excellent


  • 29/05/2017

Great experience. Smooth repairs procedure in a timely manner.


  • 29/05/2017

there is always a problem booking an appointment,and the parking at the dealership is a nightmare.


  • 28/05/2017

offered to clean the car- they hoovered the front and moved the seats back so could'nt see that the back was not done. the price for two tires was overpriced 154each


  • 27/05/2017

you can pat your own back


  • 26/05/2017

Was blown away to receive a video of my car explaining what was wrong so i could show it to the garage who messed up the timing belt


  • 22/05/2017

Friendly and helpful


  • 22/05/2017

Very happy.


  • 22/05/2017

I had arranged to have the car collected at work as I do with another dealer. I phoned up to see if I had made a mistake at about 10am to be told they only had one driver and he had a lot to do. The car was returned ok but the engine management and service light was still on. it is due back in to have this resolved along with a seatbelt issue. Thanks


  • 22/05/2017

I got the treatment I would expect from a main dealer


  • 21/05/2017

Nothing is EVER too much trouble and EVERY member of staff is polite and Friendly.


  • 20/05/2017

Excellent service and the staff are friendly, courteous and extremely helpful.


  • 20/05/2017

Very efficient and professional from start to finish


  • 19/05/2017

I am satisfied with my visit but I did call a month prior to book my car in on a specific day but a courtesy car was not available I thought I was giving plenty of notice


  • 16/05/2017

Didn't feel valued as a customer, I asked for a quote on replacement tyres - I never heard anything, and the front drivers mat was missing.


  • 15/05/2017

Always very helpful and efficient and Anita always gives sensible and useful advice and info on the front desk.


  • 15/05/2017

I had to book far in advance to get my car in for service - but once in the team couldn't do enough o help! Anita and Lisa were very welcoming and even booked a taxi for me to help me get home as I didn't know any taxi companies.


  • 15/05/2017

staff were excellant. video of service was a nice touch


  • 10/05/2017

Great service. The service to drop me off at home and collect me when my car was ready was very helpful.


  • 09/05/2017

Fantastic service from start to finish


  • 09/05/2017

satisfied with the solutions provided


  • 09/05/2017

had to come back next day. because the guy who fixers the electrics was on a cause.not happy about that.should have other people who can do the job.


  • 09/05/2017

Good friendly efficient cost effective service.


  • 09/05/2017

It was fine


  • 09/05/2017

Friendly staff. Their attitude and the work done inspired confidence.


  • 08/05/2017

very help full


  • 07/05/2017

The only thing I found frustrating was being unable to check the stage that the service had reached. When I rang the appropriate number several times no one answered


  • 07/05/2017

All the staff at Nissan and Renault are fantastic. They are friendly knowledgeable and helpful. This is why I have purchased my last two cars from them. The service is fantastic.


  • 06/05/2017

Whole experience - as usual - first class. A most professional and friendly service


  • 06/05/2017

I was told the tread on my 2 front wheels was at 2 cms on taking my car to a wheel specialist garage to replace the wheels the tread on both was 4cms therefore incorrect information was given to me and could have incurred unnecessary additional cost if I chose Renault to replace them


  • 05/05/2017

We are very happy with the work carried out.Our only complaint is the amount of time we had to wait to have the work done.We visited the service desk on the 22/3/17 and were told we had to wait a couple of weeks for the part. When it arrived we had to wait until the 24/4/17 before the work was completed , which we think is excessive.


  • 05/05/2017

Completely satisfied with the service I received.


  • 04/05/2017

Just very friendly and helpful staff.


  • 04/05/2017

I requested that I neede it back for lunch time so I could carry on with my work load, and as they promised it was all ready for me to pick up just before so I could pick it up and carry on with work


  • 04/05/2017

The people where very nice the person on the reception desk was lovely and explains everything to you her name is Anita


  • 02/05/2017

Excellently customer service, friendly staff always welcoming and nothing is ever a problem


  • 02/05/2017

I was satisfied


  • 01/05/2017

Wasn't told about insurance fee to use courtesy car until I arrived. It appears that it is very common for the call cnetre booking the service to neglect to inform customers of the charge


  • 01/05/2017

Excellent


  • 01/05/2017

I don't want to write anything


  • 30/04/2017

Have always found front of house staff at Renault Wirral Prenton very pleasant and helpful


  • 29/04/2017

Good service but a little overpriced and took a long time to complete


  • 29/04/2017

Very friendly and efficient professional service from receptioniSt, mechanics and the sales person I spoke to. Can't fault Prenton staff.


  • 29/04/2017

As always your staff, in this case Anita, was friendly, helpful, informative and most professional. The question regarding cleaning of my car did not apply on this occasion as my visit was advisory.


  • 29/04/2017

After a catalogue of errors, & damage our car ?? was taken to a 3rd party for a smart repair. A very big thank you to Anita , who held our hand through out.


  • 26/04/2017

I had 2 wait 2 weeks to book in a service. I dropped my car off on a Sunday afternoon and it was not ready until 4pm on a Thursday. I was called on holiday to ask why i had dropped my car off! I had to repeatedly phone the garage to chase if the cat was ready. When i was called to collect my car it was not cleaned or washed!!!!!!!!!!! I could not wait to leave the dealership! œ140 later!


  • 24/04/2017

Anita Sheard was fantastic, kept me upto date with everything.


  • 24/04/2017

all went well


  • 24/04/2017

Very satisfied


  • 24/04/2017

All staff most helpful and the waiting time was exactly what they forecast


  • 24/04/2017

It was fine.


  • 24/04/2017

Date originally booked, then changed by Dacia without consultation. No courtesy car available on day requested. On day of service major confusion with courtesy car, long waits, chaotic reception. Courtesy car had no petrol. Generally...bit of a circus


  • 22/04/2017

It then having to go back again for the same problem is the inconvenience of fitting in a visit


  • 21/04/2017

I bought the car as a used car in April last year. Since then I have asked 7 times for a service/log book and still haven't received it. This is unacceptable and if it isn't sorted I will be taking the complaint further


  • 21/04/2017

ADVISED CAR WOULD BE READY AT 2.00 PM. NOT READY TILL 3.00 PM BUT SUPPLIED WITH PLENTY OF COFFEE WHILE WE WAITED. NOT A PROBLEM.


  • 21/04/2017

I handed the keys over, was given a time when the car would be ready and then dropped off at my home by a driver. I had made arrangements to be picked up but had to change my plans and so made my own way to the dealership to pick up my car.


  • 20/04/2017

Courtesy from the service staff and all round professional experience I was particularly pleased with the video of my cars inspection


  • 20/04/2017

Very happy with service provided especially anita on reception very polite and helpful thank you for pleasant experience


  • 20/04/2017

1st class service


  • 17/04/2017

Reception staff were overworked, i was given a time that they would ring me at with an update no call received. When i rang the dealership put on hold then hung up on. 2 further calls went to voicemail. Final call got someone in the Nissan side who i made stay on the phone to get answer from Renault. Eventually decided to call to the dealership and wait. Reception staff were under severe pressure and service was non existent. Was glad to be just out of there nearly 2 hours later than i though i would be. Had to rearrange a meeting with friends because of the delay. See also comments about service indictor about about bad feeling as well


  • 16/04/2017

Staff very friendly and helpful


  • 15/04/2017

Anita is the welcoming face if your company. Worth her weight in gold. Please connect your different departments because I am fed up of receiving calls asking me to service my car/get an MOT when I have just completed this at Renault. This has happened many times and is the main reason that I think twice about returning


  • 15/04/2017

Telephone contact i.e. Answering very long delays and response by staff when transferred often long-long wait.As long standing customer note staff reduced over the years On reception


  • 14/04/2017

Very helpful staff. Completely stress free


  • 13/04/2017

Friendly, welcoming, professional, informative, excellent.


  • 13/04/2017

Very professional very courteous very efficient. Anita was lovely . I always feel looked after.


  • 13/04/2017

Very good welcome and overall experience.


  • 13/04/2017

V helpful. Needed a good few bits of work done to get through mot.


  • 12/04/2017

Service was exemplary as it always is.


  • 12/04/2017

An excellent team of employees. However, I have noticed cuts to the service from when I first began trading with you in the 1990s. Moving the paint shop over to Liverpool makes it difficult for Wirral residents to access to service.


  • 11/04/2017

The prenton dealership r amazin they go the extra mile I feel very important to them will not do business with eny body else


  • 11/04/2017

Everyone was extremely polite and reassuring.


  • 11/04/2017

Not happy that this survey is forcing me to comment.


  • 11/04/2017

Courtesy car was not available even though i had booked two weeks in advance to make certain that there was a vehicle available


  • 11/04/2017

Excellent service from Anita as always


  • 10/04/2017

I did not get a video with technician doing my service and the type and amount of oil in engine,I when in with my sons x trail and asked again but not found


  • 08/04/2017

Customer service was excellent although there was a minor fault on the vehicle when i pocked it up it was quickly resolved.


  • 07/04/2017

Very satisfied with everything except the parking


  • 07/04/2017

After agreeing a time for the service I was collected and driven back to the service station where my car was ready to drive away.


  • 06/04/2017

Very efficient and professional.


  • 06/04/2017

Due to ill health I needed a lift home - the usual driver was out so they sent me home with a courteous mechanic


  • 05/04/2017

Very friendly reception staff good communication


  • 04/04/2017

Good relations with staff only disappointed with valet only got half not full back or boot not touched other wise all great


  • 04/04/2017

I am entirely satisfied with my experience at this dealership, and most particularly with Anita the service manager who is so professional and caring. All the staff I met on the day were really helpful, including the driver who took me to work and picked me up again. great dealership.


  • 03/04/2017

When getting the car back I found one of the mats had not been put back in place and the keyless entry did not work. Both points were immediately rectified by the lady on service reception


  • 03/04/2017

Good friendly staff and hassle free service


  • 01/04/2017

good service


  • 01/04/2017

I always enjoy going to Renault Wirral. I have known so many of the staff for so many years they feel like part of the family. They always make me welcome and go out of their way to see that I have every comfort etc. whilst waiting for my car. Excellent service.


  • 31/03/2017

From the receptionists to any mechanic or employee I have seen, I have only ever experienced curteous and helpful people which is why I still go there after nearly 20 years.


  • 31/03/2017

Friendly service and courtesy car arranged without any fuss.


  • 31/03/2017

First class service


  • 30/03/2017

Car collected and delivered back to my house by service manager, really great service


  • 30/03/2017

Efficient friendly staff.


  • 30/03/2017

Very polite and helpful


  • 29/03/2017

Always taken the car in for servicing and mot,s. Never had any problems, staff very friendly and helpful. Would not go anywhere else.


  • 29/03/2017

Anita brilliant. Fully explained process. Unfortunately when printing out MOT certificate, low ink. No problem to Anita, when new toner fitted she would post out copy, which she did. She a great ambassador for you. See you next year


  • 27/03/2017

No


  • 25/03/2017

Friendly customer service all round.


  • 24/03/2017

Workmanship was fine - and appreciated the video on-line afterwards! (The only - very mild - complaint was that the car had not been leathered off on pick-up). I really appreciate the picking-up facility you have). Many thanks.


  • 23/03/2017

Great staff very helpful


  • 23/03/2017

Never a problem. Staff always go out of their way to help.


  • 23/03/2017

Very efficient very friendly


  • 21/03/2017

the staff at wirral renault are always friendly and helpful to me. Its always a pleasure to visit there.that is the reason i have bought eight new cars in the past from them.


  • 20/03/2017

the same problem temp gauge


  • 20/03/2017

Everything was dealt with very efficiently and there was a warm welcome and a clear explanation of the work done. I also received a video the next day.


  • 20/03/2017

Reception was great, friendly and professional. Car was booked in for repair by phone, Anita was not available and a gentleman took details of repair required on appointed date Garage was unable to commence repair due to closure of bodyshop and loss of records. Had to make a second visit a few days later. Parking is also an issue, some bays should be reserved for workshop vehicles.


  • 19/03/2017

The service was good


  • 18/03/2017

Everyone were friendly and helpful and made my experience with Renault a happy and satisfied one, thank you


  • 18/03/2017

good price and good comunication


  • 16/03/2017

I was very impressed with the sefree pickup of my car for its service while i was in work and delivered back to me before the end of the day so didnt have to take any time off to get it do what a brillant service you over for people working


  • 16/03/2017

I found renault wirral prenton very welcoming and warm visit from start of dropping car off to collecting it again. Front desk female staff a lovely and happy member of the renault team. Excellent service


  • 15/03/2017

This was 1st service, so nothing more to add to ratings given


  • 14/03/2017

Anita was extremely friendly and helpful


  • 14/03/2017

Always polite, helpful, friendly service


  • 13/03/2017

Very good


  • 13/03/2017

From the first call to Customer Service, I was put straight through to Anita an Renault Wirral Services, who dealt with me from start to finish, she was extremely efficient and professional, kept me informed and I received txt msg reminders of the date ant time that my car was booked in for service / repair.


  • 11/03/2017

Receptionist very helpful I have now got a service plan and I think your price was excellent overall very pleased


  • 11/03/2017

Left the car at 8.30am with the always cheerful and efficient Lisa and driver Alan had me back home before nine!


  • 10/03/2017

my experience of Renault Wirral was the lovely helpful receptionist think her name was aneka she was great smiley and funny 10/10


  • 10/03/2017

Top class customer service


  • 09/03/2017

It was great to get a short video sent to me by email on behalf of the Service Technician running through a brief overview of the condition of the underside of the vehicle including pad wear and tyre tread depth remaining.


  • 06/03/2017

Had problem with the radio, as channels not getting a signal. It is ok on a few but seems to be doing the same again. Will need to rebook it in when i get chance as i work shifts.


  • 06/03/2017

Service was excellent and reception staff friendly and helpful


  • 06/03/2017

Great service, excellent staff and communication


  • 06/03/2017

The quality of service at Renault Wirral is second to none. The service reception is run very efficiently by Anita who organizes and co-ordinates a lift to work for me whilst my car is in for any maintenance/service. She then arranges for a lift back to the dealership to collect my car. (My experience of other garages is that you have to do all the chasing!). Alan (I thinks that's his name)who provides lifts for customers is always very personable and courteous, and has the foresight to ensure those customers going to work are prioritised in terms of being dropped off first,than those customers who are retired and not as much in a hurry !


  • 06/03/2017

Very happy


  • 06/03/2017

From start to finish customer service was great from making the appointment to picking the car up highly recommended


  • 02/03/2017

Excellent service


  • 02/03/2017

none


  • 28/02/2017

Quick and efficient, staff where friendly


  • 27/02/2017

Anita and her team are superb and genuinely care about their customers; this is conveyed in their approach.


  • 27/02/2017

I have appreciated a very satisfactory service with the Renault team,fast and prompt,and well mannered staff.Most helpful!


  • 26/02/2017

Very friendy servive staff with good knowledge and can do attitude


  • 25/02/2017

Friendly and efficient service


  • 25/02/2017

Same as any other dealership to be honest has some bad points some good But the quality of the after service car valeting im afraid id have to give 0-10 as my car was not touched after the service


  • 24/02/2017

I was more than satisfied with Renault Prenton. Staff very respectful and helpful.


  • 24/02/2017

I have been a customer at Renault Wirral for over 12 years and I am made feel welcomed on e very occasion and I know the staff well and they know me. All the Service Staff go out of their way to resolve my problems and attend to my servicing needs with excellent professionalism. In addition one must not forget the Technicians that work on the cars and on most occasions I make myself known to them to thanks them when they have undertaken an above requirement level of work.


  • 24/02/2017

Anita always provides best customer service I've experienced and reason I return.


  • 24/02/2017

Friendly, helpful, polite service staff, usually the same person on each visit


  • 24/02/2017

This was the first visit I have made to Renault Wirral, as my car was in for its first service. I could not fault the site or the team in any way. Very professional and all promises made were delivered as expected.


  • 23/02/2017

They serviced my car and offered me a lift home they were very polite and very warm.and friendly very satisfied


  • 23/02/2017

What was included in the service was poor value. Service light left on, car not cleaned and no oil change. Not really sure what I've paid for other than an inspection.


  • 23/02/2017

All the staff at Prenton are really friendly every time I have been dealt with in a professional manner


  • 23/02/2017

Car was picked promptly and returned on time promised but no further contact,car was washed but not touched inside ,dissapointing compared with other main agents


  • 23/02/2017

Excellent Staff members. Anita, Lisa and Shelly - friendly and efficient.Thank you!


  • 23/02/2017

anita sheard was excellent I enjoyed the video of my service first class


  • 21/02/2017

Efficient,very friendly service!


  • 16/02/2017

Good but i was a bit peeved they didnt clean it. Toyota do.


  • 15/02/2017

Consistent excellent service- thank you


  • 13/02/2017

No comments to make.


  • 13/02/2017

Really friendly welcome as always at reception. I was offered a lift home during the job and received a good explanation of the work done.


  • 13/02/2017

Very courteous and fair


  • 13/02/2017

Since buying the Dacia,in 2013,the level of service at Woodchurch Renault has been superb.Anita, who always sorts out the services is an absolute star.Dave in Liverpool (I recently purchased a steel rim) is brilliant.I must say that the most recent service was exemplary,including the gentleman who dropped me off and picked me up,when the car was ready.I have had, and still do have,a number of vehicles at home,but the Dacia has been one of the best for value and the dealership at Prenton have been exceptional for after sales service and repair.


  • 12/02/2017

I was pleased with most of the work done. Was told my car would be cleaned and hoovered. The outside of the windscreen and other windows hadnt been cleaned properly. Also only the carpets at the front passenger side and drivers side had been hoovered. They hadnt hoovered the rear carpets at all. The mud that had been previously was still there. Very very poor job. Not happy with the work at all. Shoddy.


  • 11/02/2017

Anita on reception is always so lovely and explains eveything in plain terms not technical term or I would not understand. I know she has been there for quite some time and this gives your customers great respect and trust in your dealership.

  • Sort reviews by:

  • Would recommend
  • 29/09/2017

[no comment made]


  • Would recommend
  • 16/09/2017

[no comment made]


  • Would recommend
  • 11/09/2017

[no comment made]


  • Wouldn't recommend
  • 10/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

I didn't get a book on how to operate the sat nav and audio equipment. If you could send me one that would be great. Also I was expecting some other paper work to be sent but haven't seen that either.


  • Would recommend
  • 01/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

Excellent service. Karl was great. Thank you so much. X


  • Wouldn't recommend
  • 30/08/2017

My vehicle was delivered as I live in Watford so alot of those questions don't apply. During the purchasing process everything went well, Sean was really nice and we built a good rapport, however since receiving the car I have found the aftersales service to be lacking, I've expressed this to Sean already. I called in the first few days of receiving the vehicle as there were some issues (still outstanding). There is a "check brake light" warning on the dash, not picked up during your checks, and the car also lacks Bluetooth which I was told it had. When I called about this for the first time Sean was away so I was told carl the manager would call me back, I called three times that day and heard nothing from carl. A weekend past so I tried again and spoke to Sean, sent him emails with images etc, again I was left to chase up three emails and a phone call. There is no pro activeness at all, unless I keep chasing, nothing happens, maybe they are hoping I'll just go away. I also have not received my log book two weeks later. At the moment I'm still waiting to hear back how I'm going to be compensated for the bluetooth being misold, it suppose I'll have to call numerous times to get an answer to this too.


  • Would recommend
  • 28/08/2017

Not happy with a response regarding the fact that the air con isn't working


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 24/08/2017

[no comment made]


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

Bough additional tyre and alloy insurance. Should I have received documentation by now?


  • Would recommend
  • 10/08/2017

No


  • Wouldn't recommend
  • 09/08/2017

By far the worst customer service I have ever experienced. On going complaint since the day after I purchased still awaiting a call back from sales manager / general manager had no choice but to reject car through finance company. Hopefully will be far away from Renault in the next week!!


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Please pass on my thanks to Mike Small who dealt with us professionally. He was a credit to the company


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 28/07/2017

Really pleased with the service and the vehicle would highly recommend to others


  • Would recommend
  • 27/07/2017

Disappionted there is not a CD player fitted in the car - is it possible to fit one to this model ?


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

Not handed green form ref vehicle reg transfer at point of sale 30th June. Called DVLA vehicle office no change of ownership received by them.


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

First class service from Sean Noonan as usual.


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 23/06/2017

Wasn`t offered finance but wouldn`t have taken it as wanted to pay in one go. Buying the car without a test drive was no problem and I really like it. There was a 3" scratch on the plastic by the passenger seat, again no worries from me but others might have complained bitterly. All good so far


  • Would recommend
  • 16/06/2017

[no comment made]


  • Would recommend
  • 16/06/2017

No


  • Would recommend
  • 09/06/2017

[no comment made]


  • Wouldn't recommend
  • 09/06/2017

I was not given any time to read through the documents before signing them so I literally have no idea what I have signed or what I have agreed to.


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 06/06/2017

We dealt with Shaun who was absolutely fantastic. A total credit to your organisation. Nothing was too much trouble and he dealt with all our queries in a very professional manner. Thank you


  • Would recommend
  • 31/05/2017

I found the Wirral branch very helpfull after being disapointed with my visit to the Leicester branch who did not show much interest in selling me a car


  • Would recommend
  • 31/05/2017

[no comment made]


  • Wouldn't recommend
  • 22/05/2017

We feel the salesperson misled us over the car tax... we asked on a couple of occasions and were assured each time that the annual tax would be £30, however it is £115. This was a factor in choosing a captur which the salesman knew. We were also misled about the radio not having DAB. I now don't feel that I could trust this dealer to provide the correct information in future.


  • Would recommend
  • 18/05/2017

I needed to travel outside my local area to purchase a specific used vehicle which was for sale at Renault Wirral. This will therefore not be my nearest Renault dealership when it comes to servicing, repairs, and ad-hoc info/advice about my vehicle. Will the nearest dealership (Arnold Clark - St. Helens) be willing/able to take on this function?


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

I am delighted with the car and with the service I received initially from the branch manager and then from Karl Reynolds-both were open and approachable. I did not feel "pushed" in any way and was made to feel comfortable when asking questions. It has been some time since I have bought a nearly new car so being able to establish a relationship with the sales personnel when making this investment was, for me, an important aspect of the deal.


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

My 'deal' was carried out by telephone with Sean Noonan in Liverpool ; we're in Northumberland ! If you were to ask me , " Would you do a long distance deal like this again , Mr Lilburn ? " my answer would be , " Yes . " Enough said , I think ! Thanks , Sean .


  • Wouldn't recommend
  • 01/05/2017

I have answered no to the above questions as they were not needed. I travelled from the south coast to purchase the vehicle, did not need finance and had already test driven the model, and would not need to see the after sales team. I wish to feed back that Garry Marsden who I dealt with was exceptional from start to finish, professional, courteous but above all real which to me is what I look for, I hate falseness. Having just started up my business I have had numerous problems with companies not doing what they say, misleading you and processes very complex but not with this purchase. I would also like to mention the young man who dealt with me when I collected the van on 15-04-17 Ryan ( I believe he is a trainee), he is a credit to the business and has a great future, he was pleasant, helpful and most of all had a smile on his face that was genuine. I hope you can feed this back to both Garry & Ryan, an excellent experience


  • Wouldn't recommend
  • 01/05/2017

I wasn't introduced to the aftersales dept directly but as I had a few issues to cover I believe that indirectly I did talk to them.


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

No


  • Would recommend
  • 14/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

Excellent service from all involved, Mike and Anita excelled with their expertise and helpfulness. I have been a customer with Renault for nearly 20 years and this was the best service yet


  • Would recommend
  • 05/04/2017

Finance was not necessary, I'd already had a test drive at my local Renault dealer, and I don't live in your area so am unlikely to be using your aftersales department


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

I live over 200 miles away from the garage, so could not have a test drive. I had the car delivered and the driver Barry showed us everything, it was good to have him explain things although this car is my seventh Megane. He was very professional. Sean Noonan was my salesman and did a good job all round. I would certainly contact Sean again if I buy another Megane. Exellent service from Sean.


  • Would recommend
  • 24/03/2017

The handover was very brief. I was basically given the keys and that was it. I left not knowing basic things like where the petrol cap was or how to turn on the windscreen wipers. It was a different man to the one that sold me the car and he didn't really seem interested in helping me


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 14/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

I advised that I would be paying in full hence the reason for not being offered finance.


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

This is a direct quote from the My Renault handover documents ' Your vehicle is covered by a warranty package for up to 4 years/100,000 miles (whichever comes first). The first 2 years are unlimited mileage followed by a further 2 years up to 100,000 miles. Your dealer is able to replace, without charge, parts that are found to have a material or assembly defect that is recognised by Renault'. My warranty start date is 07.12.2016 the date of first registration. Will you please explain why your company Renault Retail Group has only provided a written warranty for 3 years and 60013 miles up to 06.12. 2019? To whom am I expected to turn under the terms of the Renault Manufacturers Warranty should I need to in the 4th year if you are not prepared to honour what is clearly detailed by Renault themselves? I require please a written explanation failing which I shall write direct to Renault.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Wouldn't recommend
  • 02/03/2017

I have attempted to contact Sean a number of times after the sale has been done asking where/why we weren't given a second key and also after searching the car not having a service history? I have tried ask where these are and have had no response. Prior to this I had a lot of problem regarding waiting for the car as we were waiting for the number plates to be swapped. However after I questions why this hasn't been done before or whilst Renault were in possession the car Sean hold me "we are just lazy" I haven't been happy with the service I have received, I am happy with the car but I feel I have had no care from Renault. I am left feeling very fusstrated and want answers


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

two observations which suggest quality assurance on pre handover of vehicles would stand a look at 1-vehicle had little or no fuel as I started up to drive away.the salesman followed me to the nearest petrol station to obtain fuel(in fairness to him ) 2-on start up the next day the battery low light came on indicating the car battery had not been adequately charged(or checked)


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

Fantastic service. Thank you very much to Carl Parle and the team


  • Would recommend
  • 15/02/2017

Very helpful but not pushy salesmen, would not hesitate to contact them if I had a problem


  • Would recommend
  • 15/02/2017

I bought the vehicle over the phone talking to a sales man . I live in the West Midlands so a test drive was not practical and I told the salesman that it would a cash deal.


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

No....mike covered it all


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Can you put the Hot Chocolate back in the drinks machine?


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

Sean always makes it nice and easy few emails the a pop up to collect the van and do the paperwork. When your busy and need something sorted quick this is just the service you want no messing around. will always come back for the service provided and a good price to match. 10 out of 10


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

I did not want a test drive


  • Would recommend
  • 02/02/2017

Very impressed with the sales 'experience' and Jason was excellent. Problem with the air vents not working properly however.


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

Detail of service record were incorrect which was inconvenient but has now been rectified.


  • Would recommend
  • 17/01/2017

Please could I have more information on:- 1) the warranty 2)the work to be carried out at each service


  • Would recommend
  • 16/01/2017

No, very pleased thanks to Paul, Sean and the team


  • Would recommend
  • 13/01/2017

No thank you.


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

Jason Haywood was extremely helpful and has sorted out some minor issues afterwards without any hassle. We have already recommended Renault Wirral to others.


  • Would recommend
  • 23/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Yes, the Renault drivers manual needs to give more detail about the electronic diff control. Karl explained it, but you don't take it in and the manual does not explain it. I know centre position is Auto, The right position is poor road surface (grip). I tried the left position EXP which I believe is off, but no sooner that you move off the light changes back to the centre Auto mode? It's not Karl who is at fault, the manual is lacking on info. Regards Ian Bromley


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

Awaiting new windscreen due to manufacturing fault and also waiting for inspection of dents on rear wind deflector.Should have been resolved before handover.


  • Would recommend
  • 05/11/2016

Had already stated no finance


  • Would recommend
  • 12/10/2016

I'm awaiting on an outstanding query on the service history on the new vehicle. I were told that the car had been serviced before the handover, but the service history book hadn't been stamped and signed.


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

No


  • Would recommend
  • 02/10/2016

Not sure about the service arrangements


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

Im aware that the service supplied at Wirral Renault is simply the best. The training template employed should be copied and run across all renault dealerships. I could go on but thank you for an excellent service Carl the manager at sales Anita at service. Well done


  • Would recommend
  • 27/09/2016

Very happy with service received many thanks


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

No..customer service was very good


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

For above Did not require finance Re aftersales, they were closed at pickup


  • Would recommend
  • 23/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

I haven't received the car yet


  • Wouldn't recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

I was not offered finance as Karl knew I did not need it ( Karl Parle) Karl was excellent with me and was extremely helpful, excellent customer care skills


  • Would recommend
  • 05/09/2016

[no comment made]


  • Wouldn't recommend
  • 29/08/2016

This is our 5th vehicle bought from Renault Wirral. I was not very satisfied on the hand over of my new car. I had not driven it and asked for the salesman to set up my phone for me which he did do but did not go over the dials or explain anything. He told me my first stop would be the petrol station because it was empty and laughed. This is very annoying and I don't think I would comeback again.


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

I have answered no to the above questions as we came from Aberdeenshire and paid cash. We had excellent service from the garage at the Wirral. Thank you


  • Would recommend
  • 24/08/2016

[no comment made]


  • Wouldn't recommend
  • 23/08/2016

nothing has been done correctly with this entire deal from ordering the van i agreed and the paper work on my leased part exchange being incorrectly processed and not read causing issues with the settlement which are still to be resolved. A family member wanted one of these vans from yourselves but I can no longer recommend him. I'm currently in contact with Renault UK regarding these matters.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

Generally a very quick and efficient process from initial enquiry to driving away, especially as this was a long distance telephone sale. The questions that I have answered No were not applicable to this particular sale. Thanks to Karl!


  • Would recommend
  • 17/08/2016

The service I was provided with was excellent!


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

No questions. I had excellent service


  • Would recommend
  • 03/08/2016

Selecting and purchasing a nearly New car was a great experience. Everyone was so helpful. Special thanks to Carl Parl


  • Would recommend
  • 03/08/2016

Dealer unable to provide service book or manual but I was assured these items would be available shortly. Very happy with overall service I received


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

No.


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

Did not get a service record book with my documentation should there being in the package?


  • Would recommend
  • 10/07/2016

Excellent service from Sean.He was helpful and reassuring and I now have a car that ticks all my boxes.


  • Would recommend
  • 07/07/2016

So happy with my new van


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

[no comment made]


  • Would recommend
  • 27/06/2016

I have no questions but I would just like to say that Gary Marsden who sold me the vehicle was excellent as I needed a quick turnaround in order to enable me to get back to work. I would definitely do business with you in future and would highly recommend. Thanks.


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

I paid cash


  • Would recommend
  • 20/06/2016

I had a small issue with the sat nav that the after sales team sorted out immediately the next day. My only gripe is the lack of instructions or info available on using the r link system interface. Not as user friendly as the old qashqai system. But as for Renault Wirral their staff are wonderful and customer focused.


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

Great sales team and carl parle and micheal small were great.i have bought many cars from you over many years


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

We would like to say we are very pleased with the car BUT very disappointed that there is no CD player. We are 70+ and do not have lots of mod cons ! ! So now we have loads of CD's we cannot play on long journeys. Why is there no player in a new car ?????????


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

I am a longstanding customer and made it known I was buying a preregistration vehicle without finance. I did not have a test drive because I had to wait for the vehicle to be delivered. I am familiar with the aftersales department so an introduction was not necessary. I am very satisfied with the service I received.


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The person I dealt with was Karl Reynolds. Karl was aware that I had purchased the same car from you in October 2015 for my daughter and was therefore aware I would not require a test drive. Karl was also aware I did not require finance for this vehicle and as I live 50 miles from the depot it would be unlikely I would use your after sales service. The handover of the vehicle was very straight forward without any pressure sales which is why I came back to you to purchase this vehicle


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

Sales person was excellent and went throught everything with us


  • Would recommend
  • 13/05/2016

I wasn't offered finance because I let it be known I was a cash buyer.


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

no


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 28/04/2016

My sales guy was great. Sorted the deal out and finance. No problem


  • Would recommend
  • 27/04/2016

No


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

Salesman was very friendly , helpful and polite


  • Would recommend
  • 16/04/2016

None, at this moment in time but I know I can contact the salesperson - Karl Renolds if I need to ask anything. He was a breath of fresh air offering excellent customer service to me after very poor customer service at one of your Yorkshire dealerships. I couldn't have wished for a better experience at the Wirral and Karl was key to that service.


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

I found the sales team very helpful and courteous. I paid cash for the vehicle's did not require credit. The day after I picked the car up it was in a RTA. I requested that the car go to Renault Wirral for assessment of damage. The staff were very supportive. The car was subsequently written off. I am purchasing a replacement from them


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 14/04/2016

Karl was great,car is lovely just got knocking noise to drivers rear side but rang Karl straight away and he's sorted for local Peugeot dealer to check it over. Loved his videos of the car! Overall very good and efficient service so far .,,,thank you so much!


  • Would recommend
  • 11/04/2016

I live in Wokingham and have a faulty usb connection plus issues with the heating system/aircon. Where is my nearest dealership the one advertised on Molly Miller"s lane is closed down?


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

yes do i need paper work for my warrranty.or is it put on computer. thanks dave.


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

No. Would like to say that Mike Small treated us courteously & answered any questions that we had politely & knowledgeably.


  • Would recommend
  • 04/04/2016

NO My purchase of this vehicle was dealt with personally and well by all concerned. Mike Small was a good contact and dealt with my difficult pick up of the vehicle well under the circumstances.


  • Would recommend
  • 02/04/2016

I thought it was strange that after agreeing to buy the car and paying the deposit nobody else could hand over the car...?? The salesman was lovely and very helpful throughout and is still being helpful with an issue with the service department which has been your only let down.


  • Would recommend
  • 29/03/2016

Car kindly delivered to us in Glasgow. We did not need finance.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Wouldn't recommend
  • 16/03/2016

Although I was made aware of marks from the previous owner it was only after removing the polish of the car by cleaning the car where it can apparent that there was chips on the body work and a poor attempt at polishing down the scratches on the front bumper & the valeter did a poor job when collecting the car. I am chasing up with Renault Wirral if these scratches have been noted cause when it comes to giving the car back I am not getting the blame for these marks + according to the salesman the car was serviced prior to collection however there is no stamp in the log book.


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

Very good service helpful will tell all my friends


  • Would recommend
  • 07/03/2016

[no comment made]


  • Wouldn't recommend
  • 06/03/2016

Please see feedback sent by email to Karl Reynolds and respond.


  • Would recommend
  • 06/03/2016

1st class, will defiantly come back and recommend to family and friends.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

No intro to after sales, instructed to contact sales person with any issues. Have had reason to contact after sale, and happy with service


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

Both Kirsty (reception) and Karl (sales) were fabulous and I will be recommending to friends/family. Thanks


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

Still not received the log book for the car. Could you check that the slip was sent please. besides that I have no other questions. I was treated very well by all the staff I met during my few visits to the showroom. And I am more than pleased with the car I purchased


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 10/02/2016

Excellent sales person.


  • Would recommend
  • 09/02/2016

Salesman very genuine and courteous but not too pushy or over familiar as in some other garages. He was aware of his limitations in his knowledge of the car and apologetic about it but did seek help rather than blag it or make a mistake! Did notice that the computer system in the showroom seems to run very slowly which lead to some salesman frustrations. Staff all very helpful when I came in unannounced to recharge my car recently and even ran me home whilst the vehicle on charge. Much appreciated.


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

no


  • Would recommend
  • 30/01/2016


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

No


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

Hi, while I was setting the media nav I could not set some setting because I did not have media nav manual to set the setting is there any chance you could send me one ?


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

Easy quick transaction. Gary most helpful.


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Wouldn't recommend
  • 26/11/2015

It's a worst purchase I ever made in my whole life, ridiculous service. To get reply from Sales Executive I need to chase minimum 10 to 15 times, totally bluffed me in car and transportation costs. They never stood on agreed price.


  • Would recommend
  • 18/11/2015

The whole procedure was conducted very professionally but also in a very friendly manner, which was much appreciated. We decided to purchase some mats but could not think at the time of anything else that we might need. We now realise that it would be a good idea to buy some mudflaps as we tow a caravan and know from experience that it gets very dirty from mud thrown up from the rear wheels of the car. That will be our next purchase.


  • Would recommend
  • 18/11/2015

[no comment made]


  • Would recommend
  • 15/11/2015

No car for 2 weeks due to it being lost in a "black hole" salesman handled it very well and was very apologetic however no real communication between company and no compensation. Suggest improving this as tainted the Whole car buying experience


  • Would recommend
  • 12/11/2015

Steve was great, answered all my questions with great detail and helped me get an amazing deal. Great customer service.


  • Would recommend
  • 11/11/2015

Happily recommend Jason Griffiths, I bought many vehicles and he is up there as one of the best sales people that I have dealt with.


  • Would recommend
  • 07/11/2015

Great staff both the Karl's were really helpful, everything very easy, so happy with the car, would recommend to anyone for the service. Thanks guys :)


  • Wouldn't recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 19/10/2015

Lovely service from all the staff


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 14/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Wouldn't recommend
  • 08/10/2015

this is because I have not collected the car yet.


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

Information on warranty (warranty and service sheet)


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

Really pleased with the deal I got on my Twizy. Good customer service and friendly helpful staff! Still waiting to receive my log book though.


  • Would recommend
  • 02/10/2015

I expected a courtesy call sometime this week!!!!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/09/2015

Please see my email sent on Friday 25th September re wrong name on DVLA document (and on this email). I have not yet had any response to my email. Please confirm I am now listed as "owner" and the Registration document (and car tax) are being corrected to my name - . Thank you.


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

No. All details cleared before sale and sale clearly and concisely concluded. Karl Reynolds was professional, clear and accurate in his communication and made sure that the deal concluded satisfied my needs as a customer. He more than met my requirements. Karl was more than willing to help and provided the best car purchasing experience that I have ever had. In a word excellent.


  • Would recommend
  • 22/09/2015

The whole process was dealt with efficiently and in a friendly manner. Thank you to Sean Doherty.


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

[no comment made]


  • Wouldn't recommend
  • 08/09/2015

All in all my experience of buying a car from you was not great. I travelled across from Northern Ireland , trading my car in for the Renault that I was told was in immaculate condition over the phone. The car has quite large stone chips on the front bumper that your sales man had obviously covered with white paint of some description . Kevin Melay you sales man was the driver of the vehicle in question and the passenger door was damaged to which he agreed to fix once back in Northern Ireland. I purchased the car over 6 weeks ago and still i'm having to contact your office about this matter . He let me go ahead and book the car in for the repair as I sent him 2 estimates . The car was meant to be left in yesterday Monday 7th September and Kevin was meant to pay , he was well aware of this and has blantantly ignored me. Everytime I ring I am told he is on his day off. I am sick of ringing about this matter and your staff are lacking in customer care . On getting the car serviced today I have now been told it has a oil leak , I have made a bad choice in purchasing this car . I should have been told about the stone chips and the damage to the car door before making the trip across and I do also believe someone should have over seen the sale of this vehicle due to the the cover ups , and now im stuck with a car that needs repair that is only 1 year old.


  • Would recommend
  • 07/09/2015

As I've not used the type of music system in the car before I am finding it quite confusing and there are no instructions to advise further so that would be helpful. Other than that my experience was very positive and professional.


  • Would recommend
  • 07/09/2015

No further questions but as this purchase was my 3rd Scenic and although pre registered was to all intents and purposes a brand new car I did not need and did not request a test drive.Also as I get my cars serviced by you,I am well aware of your service and after sales departments and did not need a further introduction I can confirm that I am delighted with my purchase and am sure that it will give me excellent service.


  • Would recommend
  • 05/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 02/09/2015

Service was excellent Shaun found us the best deal we could afford no hard sell. He explained everything including all the finance in a language we could understand. Thank you love the car.


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

Please note, I did not require finance, I made that clear, also, I did not want a test drive, I 've had several Meganes. This new car is very similar to drive, I was informed fully of the changes of internal kit.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

When do I want a first service on the car and how much it is ( any deals) thanks


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Wouldn't recommend
  • 24/08/2015

Sales team work very hard in securing the sale, once paperwork has been signed, they are not interested. Handover and after sales poor.


  • Would recommend
  • 22/08/2015

[no comment made]


  • Wouldn't recommend
  • 18/08/2015

"Little Sean" was very helpful.He knew we did not want finance or test drive so they were not offered.As we live 120 miles away aftersales was never an option. Sean gave us honest and appropiate guidance and gave us a thorough handover. (Tho as we already own a meganne cabriolet and Master Van we understood the controls.) We chose Cleo because of its exciting design and our experience of the quality of Renault vehicles. We believe that Sean offered us the best price for the model and colour we wanted and gave excellent professional support.


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

I felt that I received a good professional service, Sean was very informative and helpful and the transaction went smoothly, as it should. I would recommend Renault Wirral to anyone.


  • Would recommend
  • 13/08/2015

We are very pleased with our car and as it is the 5th car in succession we have bought from you we know all the necessary after sales details. Sean was extremely helpful and supported us through the adaptions to the car etc. Very happy with our service.


  • Would recommend
  • 13/08/2015

I first spoke to a Karl Reynolds who was very helpful about the car I had seen online, but the car had been sold,but he said he had another one I could have,which was the black one I bought.I did a part ex plus cash,i had already test driven a friends clio. The car was a 38 wedding anniversary present,and my wife was over the moon with it.I also think it is a lovely car,thank you all for making it so easy for me to buy. Kind Regards.


  • Would recommend
  • 13/08/2015

First may I say the gentleman I first spoke to Karl Reynolds was every helpful, I was phoning from Manchester about the clio I had seen online,i had already test driven a friends clio and as I was asking for a part ex plus cash.So I didn't need finance.the car I was after had been sold but karl


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

The 'no' entries are not really really relevant as I was part exchanging a similar model & I am long time customer of the branch & therefore already know the after sales department


  • Would recommend
  • 09/08/2015

really helpful sales manager who couldn't have been more helpful. Would definitely return to Renault Wirral to purchase future vehicles.


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

[no comment made]


  • Would recommend
  • 01/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Wouldn't recommend
  • 28/07/2015

Very disappointed overall! 2 weeks to deliver nearly Lack of quality customer service; not returning calls or emails, inconsistent responses to questions asked, not completing jobs agreed Excuses for not responding; in a meeting, with a customer, 'can't find vehicle!' Worst service ever received in 40 years of buying cars! Why and how did this happen?


  • Would recommend
  • 26/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

No


  • Would recommend
  • 23/07/2015

No


  • Would recommend
  • 21/07/2015

No questions. But would like to comment that the sales man Sean Noonan was very pleasant and efficient to deal with, also with the after sale visit too regarding the sat nav. I have to say I was initially very disappointed with this sat nav as it would not take a seven character post code, which I realise is a Renault decision, but glad to say this has been resolved between Sean and the Manager and an update is been given to me. Unfortunately after having my car 10 days someone has reversed into the back of it, giving me cause to take my car back, this has also been dealt with very efficiently too.


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

NEED TO HAVE A TRAINING SESSION ON HOW TO USE ALL THE BUTTONS. GOOD SO FAR TO DRIVE !


  • Would recommend
  • 10/07/2015

[no comment made]


  • Would recommend
  • 08/07/2015

No atemont I wery happy my new car


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 02/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

The service we both received was exemplary. We we not pressurised at all. The salesman (Karl) was excellent. The car is amazing, thank you.


  • Wouldn't recommend
  • 01/07/2015

DO YOU OFFER A 30 DAY MONEY BACK GUARANTEE? Not offered finance or test drive due to already informing salesman I was a cash buyer and was purchasing with delivery due to being 200 miles away after just having knee surgery. This is the second survey I have completed regarding this purchase still awaiting feedback from the first. I would not recommend RRG to a friend due to the following facts. The pre purchase communication was very good, but after sales service was not and condition of vehicle did not match what was communicated in the videos sent to myself. Faults with vehicle. 1) Dash not lighting up. 2) Temp gauge faulty. 3) Number of small dents not listed on video requested. 4) Air-con requires topping up. 5) New mats included in price of vehicle not provided originally. 6) Puncher repair kit missing. Still waiting for one to be sent. Faults 1 and 2 where fixed by RRG Romford who provided an excellent service, but I was still required to take a day off to get the faults fixed. With this faults in mind I do wonder what over faults the vehicle has that has not been listed, I will have to put the vehicle into my local garage for peace of mind and at extra cost. When I contacted RRG Wirral regarding this faults was informed that what do I expect it is a used vehicle and the used mats where the ones he was told to put in. This the second car I have purchased from RRG in the last 6 months and took the risk of buying this unseen after the good service I got from RRG Orpington when purchasing my wife Grand Scenic. But I'm very disappointed with result this time.


  • Would recommend
  • 30/06/2015

very happy with all aspects of the deal


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

[no comment made]


  • Would recommend
  • 25/06/2015

[no comment made]


  • Wouldn't recommend
  • 25/06/2015

The pre sale contact was very good. I had just had a knee operation and required a car urgently but was unable to view the vehicle or test drive I did inform the salesman I was a cash buyer. But I was very disappointed when the vehicle arrived with a number of faults which had not been mentioned or shown on the video I requested. The two main ones being the dash not lighting up correctly and the temp gauge being faulty as well as number of small dents and one tyre close to the legal limit. When I contacted the salesman I was informed what did I expect it was a used vehicle. I had also agreed new mats but only second hand ones where supplied. On the good points RRG Romford couldn't have been more helpful fixing the problems with the dash and temp gauge. But I do worry that if these two faults weren't fixed what else could be wrong with the vehicle? I will have to put it into an independent garage for peace of mind, at extra cost. Also I had to take a days leave to take the vehicle into Romford to have the repairs done. If you did a 30 day money back guarantee I would take it straight away? This the second car I have bought from the RRG in the last 6 months the first being for my wife and was happy with the service from the Orpington branch that I took the risk buying this vehicle unseen. The vehicle is also missing the puncher repair kit. On the whole I'm not happy with the vehicle and currently couldn't recommend RRG to a friend. I look forward to your reply. .


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

Sean noonan was great help and excellent customer service made buying my first finance car a wonderful and easy experpercie have recommend all my friends and family to go see Sean! So happy with my new car thanks :)


  • Would recommend
  • 20/06/2015

[no comment made]