Renault Watford

01923 531 038
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Seamless from start to finish. Alistair is a fantastic guy and I really appreciated all his help and extra advice he gave.


Amazing Service! Loving my new Zoe!


More time to go through the car personalisation choices would have been good, finance products could do with some visual aids to make them clearer, and communication on delivery delays would have been appreciated. However, members of staff were friendly and honest. There is never sufficient customer car parking


I dealt with Matt Chambers and he was clear and concise with all the information. He managed my expectations of delay due to ordering custom paints and parts and, even then, the car arrived months before I anticipated! Couldn?t ask more from them, it?s my third car purchase from Renault Watford and they?ve always been fantastic!


No complaints, customer service was good and car is great.


Alistair was a friendly but professional salesman it was a pleasure closing the deal with him my overall experience was awesome Thank you


The dealer was really informative and easy to approach


These questions are not relevant: As explained, I had very poor service from the dealership which closed down in Slough. I only collected the car last week (after waiting seven and a half months) and I discovered that there is a problem yesterday. The Watford salesman who has been helping me to buy a new car (since March) has been excellent. He was as surprised as me to find that I had been misled and misinformed about my purchase by his colleague. I hope he will be able to resolve the issue?


We would like to thank Misbah for his professionalism and explination during the full process of our purchase


Nothing to add


Great personal service from andrew


Poor pre sale service was Slough Renault. Underwhelming and lacked enthusiasm. I always had to chase contact. Delay for my Zoe was explained and reasoned but was far longer than expected- almost 6months from 1st contact. I just hope that post sale service will be better during my lease period.


We've been with Renault Watford for a number of years because we like the cars and excellent services. Overall a 9.5 score - the only thing we've had to follow-up on is the GAP Insurance and whilst waiting for updates (prior to car delivery) we had to chase these up. But overall VERY GOOD and I always recommend Renault to other people in 'car' conversations. Matt is excellent and very patient.


love the car


Fantastic service, very straight forward no hassle


Well informed sales person. Efficient service. Positive welcome on entering showroom.


Whilst Brett did manage to get my car earlier than first expected, which I?m very happy about, he neglected to have an easy turn knob installed in my steering wheel. I did advise I would need this a time of order


Helpful friendly kept me updated on progress


Excellent very efficient


Great experience


Manager Guy amazing as were all the team - Rob, Mishba & Naiomi all were amazing, helpful, friendly and very professional.


Was a great overall experience


I had a test drive at Slough and ordered the car in August for delivery in December. Called, from memory, in November to be told Slough had closed and order transferred to Watford. Plus, the car is now going to be delivered in March. After several emails Watford agreed to supply me with a home charger given the poor service I had received. I was happy with this and felt that the poor service I had received had been acknowledged. I picked the car up and the first time I tried to charge it it would not charge. I felt it must be the home charge point fitted, but wanted to check it was not the charge lead provided (otherwise I would be charged œ75 by chargemaster for the service call). I called at Watford to make sure my charge lead worked but was told that it was something wrong with the car not the charge lead or charge point. To cut a long story short after many calls Watford organised the car to be taken to West London to be fixed. West London called to say there was nothing wrong with the car or charge lead, it must have been a problem at Watford. I myself collected the car from West London and got my home charger point resolved and the car now charges fine. However, I had a hire car for 4 days that cost me œ28.00, which I was not very happy about. I waited for 7 months for the car and was not kept informed about the delays in production or the garage I ordered from had closed. Plus, I feel Watford did not have much knowledge about the Zoe electric car that caused the first week of owning the car to very stressful. That said I do think the Zoe car is amazing and despite the above very poor service and stress I am very happy with my choice of electric car.


Quick delivery and great car


Helpful advisor. Very experienced in mobility dealerships. kind caring young man.


Amazing service from start to finish


I would prefer a spare wheel, in case there is a puncture on the motor way instead of going to the nearest puncture repairer some times it is very difficult to find) can go to the nearer to my house where I know him.


Rob Miller was fantastic! I am extremely pleased with my new car. Thank you


I live in Slough and purchased my car from Renault Watford. I am glad I went to Watford for my car as my Dealer Matt Chambers was very helpful in my every need. He is A*. The staff at Renault Watford are also great. The receptionist Dan everyone very helpful. Thank you.


Brett and the team was fantastic amazing experience see you all in 3 years


when me and my wife arrived we were welcomed by the sales assistant, who immediately put us at ease which allowed us to explain what we were after in a car and a finance agreement, it was a shame the radio had an issue, but we returned the vehicle and it was promptly fixed by the service centre.


Brett was great and made the whole process easy, even when my first choice of car colour was delayed!


Andrew Smith the sales adviser was superb. Explained everything to us, and was very helpful, pleasant and made our experience with Renault Watford great.


Misbah Choudray was fantastic, very helpful and a pleasure to deal with. His manager also took time to come and say hello


Brilliant service from Brett and the team


This is the second time I've brought a car from Andrew Smith, and again he's been friendly and efficient.

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Very good


Very good experience of using Renault Watford.


I was completely satisfied how I was treated at Watford, and the repair work which was carried out, however there was no facility where I could wait for the work to be done, and I therefore had to spend 5 hours walking round the Watford area until the work had been done. This would not have been very good if my Wife had been with me, and I think we will have to think about bringing the car to Watford in the future.


I was generally satisfied with my visit with helpful staff offering drinks to make me comfortable. I found the pricing of work to be a little excessive and may use a third party for my next service


Service was fine with basically no problems. However when I bought my new car from them, I have to say that I had a terrible experience. I was treated very badly indeed and would not probably buy my car from them in the future. Total lack of customer care. I have had Renaults for the last 30 years or so and have always had no problems. I love the cars, however the service I was given my Renault Watford was atrocious! This was the first time to buy a car from Watford and definitely the last!


Right from the original telephone conversation through to dropping off my car and picking it up all your staff were very polite and helpful.


Completely satisfied


people dont know how to talk and they tell wrong things


When staff say they'll ring to keep customers informed they should do and not wait for us to chase. Staff can be a bit more engaging and personable.


Although had to have tje car attended to on numerousoccasionsfor the same problem.it was finally resolved


I trust the dealership at Watford and always get a great service.


Car collected & returned on time, nice & clean, no problems. I have to trust the work was done OK. No complaints


The inclusive service price should be reduced for anything not requested (in my case I didn't want my screen wash replaced as I have winter grade which would then be wasted). The wait times for the work to be done have improved which is very good.


I was very satisfied with the service received.


Nothing to add


My car went in for a new tyre to be fitted. This was done, and I was pleased with the time it took. The person who met me and took the details was pleasant and polite. I cannot remember his name, it began with J, maybe Jack?


the service of the vehicle was completed to my satisfaction


Upside: collection & delivery, car returned cleaned, natty video, good price, communication. Fixed puncture Downside: we're thinking of a new car; what an opportunity to loan one if it had been available. The first contact is with your driver - his English was OK but I don't know if messages are passed on. We have a broader worry that Renault is decommitting from the UK with reducing numbers of dealers. We want to deal directly with a local garage, not a centralised group booking system/automated telephone service


No problems with Renault Watford.


No issues at all. Excellent service


got the job done


fine


The Service team at Renault Watford are a pleasure to deal with - helpful and informative. As I usually wait for the service to be complete, I find that some of the Sales team lack professionalism and can be ignorant to the fact customers are sat waiting in the building.


Itƒ??s all good


Helpful and efficient


Awe have been with Reault Watford for years and always been pleased with the service.


Work completed and ready to collect on time


The service was carried out swiftly.


Helpful complated as agreed


Excellent help & advice from Bruna Buraco.


Great friendly service


Good servive as always!


My last visit to the dealership was to trade in my Sandero Stepway and take delivery of my new Logan MCV Laureate. I specifically go to Renault/ Dacia Watford as I particularly like the way they do it and the staff good attitude. My Sandero was the first new car, of many that I have owned, that went through its time with me and needed nothing except routine maintenance. No recalls for adjustment or replacement parts, no faults showed up, just good, reliable service. Hence Iƒ??ve stayed with Dacia and my preferred dealership.


Very good


Watford being the nearest dealer found it inconvenient,traveling for nearly one hour. Staff excellent but having to return for a software problem when it failed the next day , having to make the journey again later this month is not very good on behalf of customers.


It was just a service, no big deal!


The work started on time and was completed quickly and efficiently.


Do you know the main thing that put me off? When I picked the car up they basically told me to rate them 9 or 10 on the customer satisfaction survey - they even had a poster by the desk to show people what they should tick!!!! They made this request after they'd waived the ¶œ6 hire car cost so there was a subtle bribery involved as well. I think there was just dishonest - it really put me off. In addition, they hadn't cleaned the inside of the car and they gave me a pretty poor hire car during the service. But really, it was the dishonesty that got me.


Please read my previous comments better communication would be appreciated


Reliable and mostly efficient.


Prompt, reliable service every time. Everything explained clearly before proceeding, I have had my Clio for 11 years & still love it as much today as when I bought it.


great


very good


Good


Happy


Very good experience


Efficient


Good service


Good service


Very good


Nothing to add


Very good


no problems

  • Sort reviews by:

  • Would recommend
  • 30/08/2017

I wish to thank Andrew Smith for his friendly and excellent service. I informed him from the start that we were cash buyers, so finance was not an issue.


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

Bought on line. Happy with service did not require test drive. Few issues within 12 hrs of delivery.still waiting resolving


  • Would recommend
  • 25/08/2017

No


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 27/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

Very friendly, helpful service


  • Wouldn't recommend
  • 12/07/2017

Will be seeking legal action and making a formal complaint.


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I answered no to the above 3 as I stated I would pay cash, I had a drive of a Kadjar at my local Renault dealer in Exeter and I never visited your location. I would add that your sales person Tugba was extremely polite, very helpful over the phone.


  • Would recommend
  • 06/07/2017

Some little time elapsed during handover of the vehicle, otherwise a very good service. I would like to know when my second key is available...been waiting a while....


  • Would recommend
  • 14/06/2017

I'm very happy with your service


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

Misbah Chowdhury was outstanding. He really made us feel valued as a customer and delivered an excellent car.


  • Would recommend
  • 28/05/2017

[no comment made]


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 18/05/2017

[no comment made]


  • Would recommend
  • 17/05/2017

[no comment made]


  • Wouldn't recommend
  • 17/05/2017

I purchased my car on 06/04/17 and Renault still have not paid the settlement figure on my old car. It is now 17/05/17 and I am being charged for 2 car finances. I am appalled by the service I received from Helder at Renault Watford and I would not recommend this dealership. I am very disappointed and have been left worse off. Because of this irresponsible behaviour, I have fallen behind on other bill payments. We have phoned on several occasions to confirm the settlement figure has been paid and have been lied to. I phoned the old finance company and they still have not received any payment from Renault. DO BETTER! This is disgraceful!!! Also was not offered a test drive. Salesman could not wait to take our money!


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

excellent customer service, brilliant greeting reception area by the front door , Very helpful, happy, nice, proffessional staff, thank you


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

No question but comments: Requested 7 day free insurance but got no confirmation of this. Have no Warranty form even though the Handover book said a form would be printed and the stickers in the Handover book should have been stuck to it. Did not get a full tank of diesel even though this was agreed when I agreed to buy the car.


  • Would recommend
  • 09/05/2017

Really pleased with my new car!


  • Would recommend
  • 09/05/2017

The sales team were good and polite and found me a car at a different branch at a price i was willing to pay. When the car was delivered from other branch it had scratched alloys and scratch to front. The alloys were repaired but the scratch was just touched up and can still be felt to the touch which was a shame. Also interior could have been cleaned to a higher standard as there was chocolate in the coin holder.


  • Would recommend
  • 08/05/2017

No


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

test drive wasn't necessary as a like for like vehicle.


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 16/04/2017

No


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

Having purchased this on the basis that I was to receive £1500 back into my bank account I am disappointed to say 1 week later and this still has not appeared and having spoken to the salesman two days ago he was rather dismissive and said that he had confirmation that it had gone through and it would take up to 3 working days. so now 6 days later and still nothing - seem I have to do the chasing


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

I purchased this car by telephone and was very pleased with help from Tugba. However having had many cars over the years I was disappointed with the lack of a jack and spare wheel.. The first time ever !r


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The only reason I have answered no to the above is because I live 250 miles away and had a test drive at my local Renault. I was pleased with handover given to me by gentleman that drove the car up to me, and also with Renault Retail.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

We found Helder to be very pleasant to deal with and he helped make the whole buying experience very smooth.


  • Would recommend
  • 03/04/2017

No, we were looked after very well.


  • Wouldn't recommend
  • 03/04/2017

Is it policy to supply a vehicle that is damaged and then ignore rectification requests ?


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

Thanks to Renault for a friendly and professional service.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 26/02/2017

would like to know why if my car was serviced the fault with the steering wheel not being straight was not identified instead of me taking the car and finding out myself.


  • Would recommend
  • 18/02/2017

We were so pleased with the service we received from Michael, he was really helpful and patient with us. Thank you!


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Handover: would of been better if we saw the same salesman from start to finish... Signs for getting on to site would help customers


  • Would recommend
  • 04/02/2017

After an issue arose on the first day, Helder went above and beyond the call of duty to help. It's a shame that the service department let him (and you all) down so badly.


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

Excellent staff treated me brilliantly.


  • Wouldn't recommend
  • 27/01/2017

Purchased the following ex-demo vehicle from your dealer and really disappointed by the standard of preparation. The vehicle was presented with 4 curbed alloys, having purchased from dealers in the past I have never experienced such lack of attention. When queried with the Business Manager no resolution was given with having this rectified and simply passed over with "It is the Sales Managers final decision" - I would of understood if the vehicle was several years older however purchased as a 16 plate registration and ex-demo surely the dealership would set a standard. When queried why the dealership allowed to mistreat demonstrators in such manner? - I was told that a customer had damaged the alloys on a test-drive, does this mean that this is acceptable in your process of test-drives and loaning vehicles out, if so then this is purely pathetic accepting this level of behavior. The salesman conducted a professional manner throughout the process however I felt that the conditional sale of the vehicle should have been elaborated if the dealership incorporates a 'Sold as Seen' policy on cosmetics. I expect to have this resolved otherwise will be taking this further.


  • Would recommend
  • 23/01/2017

I had to wait to see a sales person as the person who sold me the car was not in due to a bereavement. I was disappointed when the car was handed over after the paper work as it was rushed as the sales room had got busy andI felt the sales person wanted to get back and not deal with me and any questions that I had.


  • Would recommend
  • 22/01/2017

Great experience - well done


  • Wouldn't recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

Couple of bits of feedback.. 1. Booked a test drive.. yet the car wasn't ready.. 2. Having bought the car I had to chase twice for details of when it was ready. 3. On the handover I wasn't given or shown the service log book.. 4. No idea whether I have a 2/3 year warranty and what I do to maintain it..? 5. Ironically was impressed that the sales person engaged my family in the sales process, but feel as though I was merely a transaction now.. 6. Great idea about trading in for a new car in 3 years.. but after the experience not sure that's what I want to do... but really like the car....


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 29/12/2016

Very happy with the sales service of Renault Warlord, Andrew was very approachable and communication from start to finish was excellent. Loving the car!


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

Very happy with Andy Smith and the team.


  • Wouldn't recommend
  • 27/12/2016

The service wasn't bad, just not an experience that I'd recommend to a friend


  • Would recommend
  • 20/12/2016

Not much was explained during the hand over about the v5 that I receive that in the post.. I'm sure I was suppose to sign it before it got sent off...


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

Front tyres should have been replaced, tread is low compared to rears. No detailed service information was supplied after service at your garage. Additional post sale information such as Condition check, History check, accident cover or pricing for Kadjar roofbars. Let me stress that we were more than happy yet again with Drew's care of us and dealing with this vehicle considering it was from a different garage. He went above and beyond and considering he no longer deals with used car sales; we appreciate him dealing with us again. Main issue is S/S does not work. It is our intention to bring the vehicle in when possible to get this checked.


  • Would recommend
  • 06/12/2016

We just wanted to commend the sales person Tughber this is 15th Renault we have purchased from him and he always the experience special.


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

[no comment made]


  • Wouldn't recommend
  • 24/11/2016

No questions - Your sale staff were excellent ,friendly and helpful


  • Would recommend
  • 21/11/2016

I would have preferred to have purchased my new Renault from my local East Bilney Garage ,they have been of good service and support to me for many years,I feel that Renault should help them be competitive on price.


  • Would recommend
  • 14/11/2016

Have not pick car up yet


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

Should I have any paperwork for the paint treatment? What phones are compatible with the voice recognition as mine, Samsung Galaxy S6 says it is not supported. Please let me know. Simon


  • Would recommend
  • 07/11/2016

Very happy with the service, we made it clear that we were cash buyers and didn't need finance.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

Tugba is a very good salesman he spent a lot of time with me trying to find a car which he did many thanks


  • Would recommend
  • 25/10/2016

It seemed to take a while to get my cheque for my old car


  • Wouldn't recommend
  • 18/10/2016

When I purchased my car Andrew was very helpful and eager to make a sale. When I collected it I noticed there was a scrape in the paintwork! After many phone calls and emails it had still not been sorted. Andrew is not interested now he has made the sale!! Puts me off using Renault Watford for my next purchase!


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 16/10/2016

no but it was very good


  • Wouldn't recommend
  • 11/10/2016

The initial experience of testng the car was good and unhurried. After paying the deposit things have been not so good. Poor communu cation from Tugby - probably as he is so busy - and it was really difficult to get my questions about the state of the car answered before we took collection. You need to make sure he has staff to help him as this is still going on for us I.e there are still things that haven't been sorted that we were told would be - simple things like the car mats as wells as dents and mysterious white spots on the car that no one could explain.


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

Wanted a service plan as have been a loyal customer for 20 yrs and with Watford branch 15yrs but only offered 1 year. Also couple scratches on bonnet I didn't see til I got home and no reply fyom email I sent


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

I was very happy with Irten Tugba, he was very helpful during the purchase of the vehicle. The downside was the finance manager Robert Miller. Whilst Irten was on leave the car I originally enquiried about was sold to another dealer and I only found this out from the front desk. Mr miller failed to call me back on a couple of times. Irten called me the next day to apologise for the poor service I had received in Irtens absence and worked hard to find another Captur with the same spec as the 1St Captur I had enquiried about. Mr miller was also meant to email the finance papers to sign in the absence of Irten and he failed at this as well. If it wasn't for the hard work Irten put into keeping a customer happy I would have gone elsewhere. Regards


  • Would recommend
  • 01/10/2016

All in all, our experience with Andrew Smith was second to none. Thank you.


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

Very helpful and friendly service


  • Would recommend
  • 21/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

Salesman named tugba was fantastic I have recommended many friends to watford. Tugba is the best salesman I have ever come across as to e honest I don't like salesman. But he listens to what you want nd does his best to get you what you have asked for nothing is to much trouble. I think this man is worth his weight in gold. I don't fall for all the spawl of car sales people as my best friend works for Renault maple cross. Anyway nice one Renault and your a star tugba


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

I have received excellent service from both sales and service departments during my purchase for which I am grateful.


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Wouldn't recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

Alistair and business manager v helpful. General manager unhelpful


  • Would recommend
  • 23/08/2016

The vehicle was advertised incorrectly, the spec show was for LL29 Business+ and I was disappointed to find the features such as load through bulkhead, office, Airton and parking sensors were not on the vehicle as expected. I am considering a complaint to to the trading standards office over this as it is significantly misleading to advertise a price and spec when the spec is actually much lower. The excuse given that Autotrader was making a mistake does not seem true as the incorrect Business+ spec was also shown on the Renault website.


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

I don't seem to have any details regarding my warranty or breakdown cover ?................I was told that something was going to be emailed across to me ( possibly reciepts or something) ......but have not recieved email...........but I will say that I was very pleased on price & the van that was supplied ( with ply & reversing camera )


  • Wouldn't recommend
  • 21/08/2016

this has proved to be a long and stressful deal, only this week resolved, thanks to the Business Manager's input.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

Watford dealership was an enjoyable experience. However, we had a bad experience with London West dealership. No follow up, no communication, bad reactivity. Basically we lost time and energy with them for 3 weeks. While with Watford, it was concluded in less than 3 days. Happy we had to do 20 miles extra to finally get the attention that a customer willing to buy deserves. Thanks.


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Wouldn't recommend
  • 04/08/2016

pretty upset about new car has fault and needs to be returned still waiting for this to happen so new car pretty poor really


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

I already had the money arranged, so I didn't need finance. Really nice atmosphere in showroom and some polite staff.


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

[no comment made]


  • Wouldn't recommend
  • 06/07/2016

YES infact I do. I will appreciate if someone can call me back.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

Fantastic service from Tugba - previously met at Renault West London, when looking to swap my car I returned to that garage and found he had moved. Found the staff at London West very unhelpful and impersonal. Managed to locate Tugba and so visited him in Watford! Definitely recommend him and his service to all.


  • Would recommend
  • 04/07/2016

should the vehicle unlock automatically when you approach with key-card ? has it got rear parking sensors ? do the wing mirrors fold in automatically ?


  • Would recommend
  • 23/06/2016

No...the whole process was fantastic. We were unsure of Renault when entering the branch and without any pressure sales we were convinced that this was the vehicle and make that we'd opt for. I am new to Renault and if this process and hopefully reliability is anything to go by I can see a long partnership developing


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

Service was friendly, helpful all round wonderful.


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

Overall a good and efficient service was provided.


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The salesman, Helder was very efficient, helpful and made the process a pleasure. When normally I don't enjoy the process of dealing with salespeople. Will be back for my next van.


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Wouldn't recommend
  • 18/05/2016

why do i have to pay for a courtesy car ,when the vehicle is back with you ,putting faults right ?


  • Would recommend
  • 17/05/2016

Water streaks after washing - No cigarette lighter Although on pre delivery check, no spare tyre or aerosol


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Good and professional service


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

No indication in the documentation , when 1st service and subsequent ones are due. No mention of the fact that CD player was NOT fitted would have accepted an offer to fit it retrospectively.


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

Very good service and product information. Lovely staff at Watford Renault. Can't fault our salesman Tugba, extremely professional and helpful


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

Can you let me know when I can collect the spare key for my car? It was not available when I took delivery.


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

I haven't been told anything about servicing the car or about any service package available to me. It would be nice to know this information.


  • Would recommend
  • 24/04/2016

Very helpful & friendly staff. Made choosing my new car very easy.


  • Would recommend
  • 23/04/2016

Very pleased with the whole process. Perhaps Renault should think about including a spare tyre though.


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

Tugba was exceptionally helpful easy to deal with and a credit to Renault Watford. Nothing was to much trouble and I never felt under pressure or uncomfortable to agree to anything. I was guided through the process and he was very informative. P


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

No need to be introduced as this is the third Renault we have. Our salesman was incredibly helpful and will return to use him again. Thanks Richard


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 29/03/2016

I am a returning customer and know the aftersales department


  • Would recommend
  • 26/03/2016

I am really happy with how things went, I don't know much about cars and I just said what I was looking for. Vaishali was great, she took into consideration everything I said and found me a great car. She even came for a ride with me when I picked it up and helped me set my radio. Very very happy customer.


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

We travelled over 130 miles to this showroom so will likely use a more local service centre. Thanks and very


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 06/03/2016

My wife's car broke down (Not Happy with the hassle re hire car)


  • Would recommend
  • 06/03/2016

[no comment made]


  • Wouldn't recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

We got very good service the sales man was execalant


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

No


  • Would recommend
  • 15/02/2016

No questions. But would like to mention that Andrew smith handled the problem recall update well


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

I thought Andrew Smith was excellent. He made the process of buying a car a pleasure.


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

No


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

The customers name is MISS R KEEGAN


  • Would recommend
  • 05/02/2016

we were a little disappointed with the lack of info on the servicing of our new .


  • Would recommend
  • 03/02/2016

Just to clarify, we didn't want/need finance and had done a test drive elsewhere - we made that clear (it wasn't skipped). Really pleased with car, had tried to buy previously from Renault Retail Group via Slough & Cardiff, but only Watford seemed keen enough to actually sell us one. Really great team (Andrew & Rob) Thanks.


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

Not a question but a comment. You need to check your Pre delivery Process. My car slipped through and was not checked before it was given to me. All fluid levels were below min and it resulted in me having to come back to have a service done. Your team dealt with it very well and the service was very good hence I would still recommend you, but you need to establish what part of the process failed to allow this to happen.


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 23/01/2016

[no comment made]


  • Would recommend
  • 07/01/2016

No further questions but very very pleased with the way our sale was conducted by the Salesman.


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 18/12/2015

[no comment made]


  • Would recommend
  • 17/12/2015

I was in a rush so there was not time for intro to Aftersales. I want to commend Tugba, our salesman, who made the process easy, was efficient and persistent and helped us choose our vehicle. Great service and friendly approach.


  • Would recommend
  • 10/12/2015

We live in Norwich so no point in introducing us to aftersales department as we would go to our local dealer.


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

Still waiting for the Sales Manager to contact me regarding issues with the car... seems no one has any urgency.


  • Would recommend
  • 04/12/2015

Very professional polite and thorough in their approach. An asset to your company.


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

Ross the young chap who looked after us was 1st class- you should pay him more money to ensure you keep him.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

Not at this stage


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 31/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/10/2015

Generally good, but I clicked the "no" to recommendation button because the service booked hadn't been stamped, which we found after we got home (35 miles away). This despite asking that this be checked. And now we find that the wrong mileage has been put in the service book, and the wrong mileage on the invoice. Little errors that point to poor processes in place.


  • Would recommend
  • 26/10/2015

Andrew Smith has to be the best salesman I have ever had the pleasure to deal with! ! My car is amazing, and I wasn't introduced to after sales as I live an hour n half from Watford so doubt I would use it. Would defo use the sales depth again tho. Excellent


  • Would recommend
  • 07/10/2015

No everything was covered.


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 01/10/2015

The two people Andrew and rob who looked after me couldn't have been more helpful! Amazing customer service!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 24/09/2015

No - just that Vaishali was great :)


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 08/09/2015

No


  • Would recommend
  • 04/09/2015

No


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 31/08/2015

Finance not necessary as this was a cash purchase.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

Tugba an excellent salesman made the sale easy, a nice bloke to deal with


  • Would recommend
  • 26/08/2015

Delighted with the first class service, patience and professional attitude of Ms Desai. She is a credit to your company.


  • Would recommend
  • 25/08/2015

Had test drive elsewhere and did not need finance


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

andrew smith was excellent and done everything he said he would the handover was superb. explaining everything


  • Would recommend
  • 08/08/2015

[no comment made]


  • Wouldn't recommend
  • 07/08/2015

The product is good BUT service non-existent. Throughout June I chased Watford for an automatic Clio. 1/7 found one, insisted on deposit, told would be ready in 10 days. No updates at all through July, I chased several times. So frustrated that Sent email to Stephen Leete and no responce. Eventually complained to Renault UK - case number 4-00851099. Even then had to call twice daily for 4 days to get a return call from Elliott Winch. Eventually got car 1/8. Not happy with lack of communication and very poor service. Appears that Renault couldn't give a damn!


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

we eventually took delivery of our new car after 4 weeks of waiting.We are very pleased with the car. We were also very impressed with the way in which Alistair Ranasinghe kept us informed as to the progress of our delivery.


  • Would recommend
  • 31/07/2015

Very impressed with the customer service provided.


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

[no comment made]


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 21/07/2015

I have had to answer the first and last questions in the negative as, despite having paid for our new Captur, in full, over three weeks ago, we still have not taken delivery. The garage at Watford is unable to tell us when the car will be available or indeed where it is. Needless to say, we are not happy with the situation or the service. Quick to take our money, not so quick to provide the goods! If anyone would care to comment on our complaint, we would be please to hear from them.


  • Would recommend
  • 19/07/2015

[no comment made]


  • Would recommend
  • 17/07/2015

[no comment made]


  • Would recommend
  • 15/07/2015

I have two or three questions but I plan to come in and ask them, so you can show me what to do


  • Would recommend
  • 13/07/2015

No


  • Would recommend
  • 11/07/2015

Alistair was very nice not pushy


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

Very happy with the purchase. Tugba Irten was very professional in handling the sale and assisted where possible


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No


  • Would recommend
  • 30/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

It was a good experience


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

No


  • Would recommend
  • 15/06/2015

No , absolutely perfect, very professional

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