Renault Watford

Switchboard - 01923 556 803

3 Greenhill Crescent Watford Business Park Watford WD18 8JG

Specific department phone numbers and opening times available

  • Tel: 01923 556 803
  • Mon - Fri: 8:00am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 11:00am - 5:00pm
  • Tel: 01923 556 824
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 01923 556 750
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 01923 556 532
  • Mon - Fri: 8:00am - 6:00pm
  • Sat: 8:00am - 12:00pm
  • Sun: CLOSED
  • Tel: 01923 556 533
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 11:00am - 5:00pm

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  • Sort reviews by:

  • 08/08/2017

Excellent customer service


  • 16/07/2017

Very happy with the service everything explained fully and i am very happy with everything the hand over went very smoothly many thanks.


  • 08/07/2017

We were treated like royalty from the moment we walked in. The receptionist was extremely welcoming and made us feel right at home. Andrew Smith, who handles Motability for the dealership, is very knowledgeable about the vehicles and was most valuable in our choosing the Kadjar. He is a first class salesman who goes out of his way to assist his clients.


  • 19/05/2017

Very helpful and very polite very satisfying


  • 08/05/2017

Very good


  • 29/04/2017

Overall very happy. My only slight concern is I paid an extra œ60 for a boot protector and it really wasn't what I expected. Partly my fault, I didn't think to ask to see one, I jut assumed what it would be going by what the brochure described it as but I wasn't offered to view the item. It's really not atall what I thought it would be and doesn't really do what I need it to do.


  • 21/04/2017

I think that the mainstay of our purchase experience is obvious from the graded answers. However I will say that we regarded our sales representative - Alistair Ranasinghe - as excellent.


  • 12/04/2017

From first looking at the new car in the show room, to test driving it, then buying to delivery was a painless experience. Well done to this particular dealer. 10/10.


  • 11/04/2017

This is our third Renault car. We have always been happy with both the cars and service we receive from Renault Watford.


  • 09/04/2017

Warm, friendly, yet professional. Ability & patience to understand our requirements. Able to fully present the features & benefits of the vehicle. Able to answer all questions we had. Have used Watford Renault before in servicing 3 previous Renault Laguna company cars and very satisfied. Convenient location. Motability car, previous one was Kia Venga.


  • 01/04/2017

Completely satisfied from entering the showroom, to driving off in my new car. I cannot fault a thing. Friendly and efficient service from start to finish. All staff helpful. I was not left unattended for one minute, if I was alone whilst my license was being photocopied, another member of staff was asking if I needed any help. Drinks were offered many times, test drive was organised quickly. No problems when giving my car as part exchange. Definitely recommend the Watford Renault branch.


  • 30/03/2017

it was an easy stress free experience


  • 30/03/2017

Give Alester a pay rise he has been great I will be back in 3years for another new car


  • 28/03/2017

Not applicable


  • 23/03/2017

None


  • 21/03/2017

Misbah Chowdury was very professional and friendly.


  • 20/03/2017

Excellent service


  • 20/03/2017

Team we're brilliant


  • 13/03/2017

No further comments


  • 04/03/2017

Very good service

  • Sort reviews by:

  • 20/08/2017

Excellent service kept informed through the day


  • 17/08/2017

Staff very friendly.


  • 10/08/2017

Great Very good jack & Bruna good Mmmmoio


  • 10/08/2017

After being informed that a part of the routine service could not be carried out I was sent a text message with an additional cost to perfom this aspect of the service. This cost was more that the overall service charge. This was sent through via text message with no details just a price and an incorrect contact number. On attempting to call site twice I was informed that no one was available to discuss the issue and both time I was informed that I would receive a call back and both time I did not. You seem more interested in sending through surveys than you do in talking to customers.


  • 10/08/2017

The welcome by carmel was fantastic however i felt misinformed by the sales representative when booking in the follow up to replace the part i had already informed about at booking which was approximately 1 month prior. Just told it is booked in. No information given about how long it will take and when to drop it off can wait etc


  • 09/08/2017

Good


  • 08/08/2017

Please stop all the follow ups. Ive had 4 calls/messages. It was just a service.


  • 07/08/2017

The only issue i had was the incorrect part was ordered so it delayed the job by a day


  • 07/08/2017

Although I will not be retaining this vehicle much longer the service over the last 5 years has been impeccable


  • 07/08/2017

Central booking did not give clear instructions to dealer, hence confusion when dropping off vehicle


  • 07/08/2017

Helpful friendly staff and early check in available


  • 04/08/2017

Bruna was fantastic. I popped in to check on something and they did the repair whilst I waited. Very very happy


  • 03/08/2017

I had to wait to collect my car for half an hour after 4.30. I was told the issue of slow puncture was cured but 2 days later the tyre war king light and check message came on again. I check and launched the pressures so time will tell if the tyre issue has actually been resolved.


  • 03/08/2017

Nothing to tell the service I have had with all my dealings with the garage has always been satisfactory and the staff are always courteous and always willing to help.


  • 31/07/2017

This is the second vehicle we have had from Renault Watford and we have been very pleased with the service and support and friendliness given by all the staff. Nothing seems to be too much of a problem Thank you


  • 31/07/2017

Very efficient service including the video sent to my phone, value for money


  • 31/07/2017

The car was not as clean as they promised and the sound has been increased on the reversing making quite a loud noise.


  • 29/07/2017

I loved the customer service when I purchased the car last year - it was excellent! Customer service this year for my annual service was OK but not up to last years standard.


  • 29/07/2017

Really happy with Bruna, she was so helpful and friendly


  • 28/07/2017

I was really pleased that my issue with my car got sorted out very quickly. Bruna Buraco phoned me and kept me up to date with the problem and when it was being fixed.


  • 28/07/2017

Its a place which I trust


  • 28/07/2017

Good service


  • 27/07/2017

Friendly staff, the salesman remembered my name from last year. Very empressed


  • 26/07/2017

None


  • 24/07/2017

No annual service reminder sent,no one available to collect and return car.


  • 18/07/2017

satisfaction


  • 18/07/2017

As mentioned in my previous comments in this survey


  • 15/07/2017

They were welcoming on arrival and a member of the sales team was very helpful in helping with my predicament of parking due to lack of spaces as he was in the forecourt at the time. They were polite and professional.


  • 11/07/2017

Very helpful and friendly customer service.


  • 08/07/2017

I'm very happy with a customer service, advisor Bruna is a pleasure to work with. Very profesional!


  • 06/07/2017

Good


  • 04/07/2017

Professional staff, quick service. I arrived 30 minutes before opening - they still saw me though.


  • 04/07/2017

Bruna Buraco was very friendly and personable.


  • 26/06/2017

I have been a satisfied customer of Renault Watford for at least ten years. I was surprised that my car was not washed at this recent service. I do not make recommendations to friends or family, as what suits me may not suit them.


  • 26/06/2017

Fast, competent and good value for a main dealer.


  • 26/06/2017

I didn't actually go to the centre, but the service I received was very good


  • 26/06/2017

Very good, but they need a ZE specialist. I had a problem with my reverse camera, but they couldn't do anything about it as they advised they didn't have a ZE specialist. Besides that, I'm very happy with everything else.


  • 26/06/2017

They didn't diagnose my problem fully, which means I am still having issues


  • 26/06/2017

No one offered me a courtesy car, and therefore, when I was told that my car would require 4 hours - 1 day?s work, and I would have to leave the car there it simply wasn?t possible. If I knew that I could have had a replacement car, I would have booked it in advance to ensure that I could still get to work etc. I had already booked a day off for the service, and now being told that I have to book ANOTHER day off to get the repair done is unbelievable. I want it to be done at the weekend, not when it?s going to affect my work.


  • 24/06/2017

fully satisfied and appreciated pleasant helpful atmosphere


  • 23/06/2017

Very pleased with all aspects of the service. will certainly use Renault Watford for future work. would have been helpful if I was informed immediately the vehicle was ready for collection.


  • 22/06/2017

yes


  • 20/06/2017

Good service. Completed as requested.


  • 20/06/2017

The Service Desk were efficient, professional and extremely helpful. They kept me updated and work was completed in the timescale quoted. It was a pleasure to deal with such exceptional staff. Thank you for all your assistance


  • 19/06/2017

Excellent service as always , friendly and polite . Would recommend to all friends and family . Keep up the excellent standards .


  • 19/06/2017

Smooth and efficient


  • 19/06/2017

The service I have received from Renault has been second to none compared to other dealerships I have encountered


  • 19/06/2017

Good service. Delay in delivering car back to me at end of day - due to staff sickness - but was explained - not a problem.


  • 18/06/2017

Found the staff on the desks very helpfull


  • 17/06/2017

I have always found the staff and the Service Manager very helpful and I did not expect anyone to contact me after my latest visit (just for a complete tyre check). The information given for a tyre change in a few months has been noted and lastly I was pleasantly surprised by the car valet service after all checks had been made.


  • 17/06/2017

Friendly natural staff.


  • 17/06/2017

The staff are always helpful and give a good service


  • 17/06/2017

The service & MOT were arranged efficiently, car collected & returned on time, nice & clean, no extra charges. I have no means of knowing if the service was done properly, and have to take this on trust.


  • 16/06/2017

Very professional, quick and friendly service.


  • 15/06/2017

They were very nice the work was done very well. The video that they sent me was excellent. I haven't had that experience before. All staff that I talked to were very good.


  • 15/06/2017

Was very friend and went that extra mile for me


  • 14/06/2017

It was a bit out of the way a hard to find but once there i found Renault Watford to be a very maintained garage with friendly and efficient staff and knowledgeable.


  • 13/06/2017

A good and friendly attitude from all concerned.


  • 13/06/2017

The colleagues were good communicators, and enabled me to see what had been identified needing attention. They made me comfortable while I waited, gave me updates on likely completion time. The process was thorough, the colleague dealing with the processes smart and personable.


  • 12/06/2017

I feel confident in dealing with Renault Watford (I have had problems with Renault St Albans in the past and comparably they are miles ahead!). Really happy every time I visit. Well done!


  • 10/06/2017

Adequate service


  • 10/06/2017

Very polite service and managed to get my car serviced by the time i finished work which enabled me to collect my daughter from childminders at the correct time.


  • 09/06/2017

If the vehicle is booked in for 9am then the estimated finish time should be before 3 or 4pm.


  • 08/06/2017

They solved my windscreen washer problem along with the service and mot. Definitely coming back next year


  • 06/06/2017

Great Service and response from start to finish


  • 06/06/2017

Very satisfied


  • 03/06/2017

None


  • 03/06/2017

The guy on the service desk was welcoming and really friendly. He would be a reason why i would return again


  • 02/06/2017

Very good service all round


  • 02/06/2017

Nothing to add problem with Tyre pressure sensor seal fixed. Repaired under warranty


  • 30/05/2017

Friendly staff. Was not kept waiting. Car was ready to be collected when stated


  • 27/05/2017

Thank you for everything


  • 27/05/2017

1)the first question on this survey is two questions A) I was the one from whom the car was picked up from , but I was not at home when the car was returned


  • 26/05/2017

Straight forward retuned as agreed


  • 25/05/2017

We have always been pleased with our service from u for many years.


  • 23/05/2017

3rd vehicle bought from renault. Very hapy with service Will be returning for future purchases.


  • 22/05/2017

Despite quoting the age and mileage of vehicle at time of booking the car in-I was told after the car had been in for 2 hours that the service was not required. I had booked it in because the dash message had prompted me to say service was due. This is the third time I have mentioned speaker not working. Supposedly the speaker was replaced at last service but still experiencing problems. When I mentioned it this time again, the person on desk seemed a bit confused as to whether speaker had actually been replaced previously. This makes me wonder if it actually was done at the last service. I had to also chase them up about the speaker job the last time. I have asked for a quote on getting some scratches repaired-no one has ever got back to me. Nice face to face but not sure what goes on behind the scenes.


  • 22/05/2017

Very professional


  • 21/05/2017

The service Manager Ian Peacock was really helpful and friendly


  • 21/05/2017

Very pleasant staff, quite expensive and I now have a squeeking brake pedal which I will have to contact the garage about


  • 20/05/2017

A very efficient service with no inconvenience to me. I think the drop off and collection service is perfect for someone who works full time. I liked the video I was sent of the underneath of my car.


  • 19/05/2017

It was serviced and i had a hot drink What more could i want


  • 19/05/2017

very good


  • 19/05/2017

Polite efficient


  • 18/05/2017

An excellent job at a very good price


  • 18/05/2017

I appreciate the helpfulness, professionalism and care and attention of all members of staff. Bruna has been typical of this spirit.


  • 18/05/2017

Very friendly efficient service the problem was dealt with promptly with no problems.


  • 17/05/2017

Need to be reminded to bring driving licence to use courtsey car


  • 15/05/2017

Have been with Renault for many years and whereas servicing and repairs have mostly been satisfactory, I found it virtually impossible to purchase a new car from this branch after three visits they gave me wrong information on prices and only seem to be interested in leasing me a vehicle, reluctantly had to venture to Renault London where I received excellent service from Paul Evans in selling me a vehicle to my satisfaction, later I was told Renault Watford had been having difficulties with staff, however I very nearly went to a different dealership in desperation.


  • 12/05/2017

It took 3 seperate visits to carry out a service and MOT very inconvenient


  • 08/05/2017

The bulb replacement was exectred quickly and efficiently.


  • 08/05/2017

Car service was fine, but service interval setting not set, so dashboard warning light came on and had to return for it to be reset. Pick up/return service not available, although service booked several weeks in advance.


  • 08/05/2017

Staff kept in touch updating me every day of progress and the technician who did the work was outstanding.


  • 07/05/2017

Great job.Thank you.


  • 07/05/2017

Good, personal service with good communication. Video of car healthcheck very good!


  • 06/05/2017

I was impressed with the customer service from your workshop. The video of the car was excellent have never seen anything like this before. We had a few problems but you resolved these and treated me like a valued client. Much appreciated


  • 06/05/2017

Bruna was excellent. She contacted me as soon as the vehicle was ready. All work was finished before the estimated time.


  • 04/05/2017

Really amazing service after making a complaint about the call centre. Alistair and Ian were amazing.


  • 02/05/2017

I was very happy with my car service , the staff were very polite and helpful and the video of my car during the service was great and gave me peace of mind thank you


  • 02/05/2017

No further comment


  • 01/05/2017

Very pleasant helpful experience.


  • 01/05/2017

Good service


  • 29/04/2017

I bought my car from Renault Watford and have always had good service from them. I have always been treated with respect. Absolutely trustworthy.


  • 29/04/2017

Work carried out was fine car was not cleaned and my wife was told she could bring the car back in two weeks to be cleaned the dealership had the car from 9am to 6pm since then I have called and left messages on two occasions but no reply I won't be taking car back to this branch. Nice people and service was fine just the aftercare that let them down


  • 28/04/2017

Fast and professional service


  • 26/04/2017

Lovely staff and good work thank you


  • 26/04/2017

The service team kept me updated of the costs. And even called me back to say it would cost less this year as they had quoted for something that isnt requires until the 3 year service. Very happy that they let me know ahead of time.


  • 25/04/2017

Excellent service


  • 23/04/2017

Good servoce by all


  • 22/04/2017

Very helpful


  • 21/04/2017

Renault Watford have always been excellent never ever had any problems always get car back valetted 100% credit to them.


  • 19/04/2017

Thank you for superb service


  • 18/04/2017

Very friendly and helpful staff, obviously excellent technicians.


  • 17/04/2017

The video showing the health check was great! Ian and Bruna were as helpful as ever!


  • 17/04/2017

Vechicle was ready very quickly


  • 15/04/2017

As I said my car was not picked up in the day as arranged and nobody got back after my call at 10.56 am to find out why


  • 14/04/2017

Its a very friendly and welcoming place staff alwaysvon hand to help.they keep you fully informed of what work they r doing and cost very polite and professional


  • 14/04/2017

Very good customer service


  • 13/04/2017

Excellent service


  • 13/04/2017

It was very good


  • 11/04/2017

Everyone was really nice, i've had no issues, just dropped my car off in the morning and picked it up after work.


  • 11/04/2017

would like to see the news or something instead of Renault cars going round and round on the television if waiting for your car. Very friendly staff


  • 11/04/2017

Satisfied


  • 10/04/2017

From my initial visit to Renault Watford to view cars and my subsequent service visits, the staff have always been friendly, helpful and always take the time to chat. I should also say, that the chap who cleans the car after service is always friendly and never fails to impress!!


  • 10/04/2017

Nothing to add


  • 10/04/2017

Wanted car returned earlier which they managed to do - very helful.


  • 10/04/2017

Good


  • 08/04/2017

As my car was collected I was really impressed with the care I received. I was told when she would arrive and when she would bring the car back. I also appreciated the video of the Health check


  • 08/04/2017

The lady that spoke with me was very helpful!!!


  • 08/04/2017

Always do the necessary work efficiently, courteously and in a timely manner.


  • 07/04/2017

Answering the phone takes to long


  • 07/04/2017

no complaints able to sit and read newspaper and have endless cups of coffee


  • 06/04/2017

Electrical fault occurred, car booked in. Car fixed. Car returned, fault still occuring


  • 03/04/2017

The experience at Renault Watford has reinforced my original perception that the service is both professional and friendly in every respect.


  • 02/04/2017

Amazed and thrilled by email with video of the Vehicle Health being done on my Clio, sent by Jack Christodoulou!!! Your service assistant also brilliant when I came to collect car, explaining what had been done, and dealing with payment. Her name was Keruna - may not have spelling exactlt right. Altogether an excellent experience, and a pleasure to deal with Renault Watford!


  • 01/04/2017

Excellent service, helpful and polite. Only problem I have is it can be difficult to park because the car park is nearly full.


  • 31/03/2017

The car had an MOT. We were very satisfied with this. It was a good price and all the people we dealt with were very nice and helpful.


  • 31/03/2017

Miffed that I had a problem with the air conditioning and was told that unless it was sorted out on the day I would not be covered as my warranty was running out. Surely if the problem highlighted before the warranty runs out, it should be dealt with however long it takes


  • 31/03/2017

Efficient and polite service


  • 30/03/2017

I cannot fault the service and the attention I received whenever I have to take my car into the garage for service or rectification the staff are always helpful and courteous.


  • 29/03/2017

Great service received


  • 29/03/2017

Very helpful, friendly and professional service


  • 29/03/2017

Always friendly.


  • 28/03/2017

Bruna has been great in terms of communication and explaining things very clearly. She's a star!


  • 28/03/2017

A complete turn around in the last 2 years from a can't be bothered attitude to top notch customer care a real achievement


  • 27/03/2017

Efficient and convenient


  • 27/03/2017

Very impressed with the friendliness and efficiency of the staff particularly the mechanic who sent me the video of my car


  • 25/03/2017

I was pretty sure we'd taken out a service agreement and informed on the day I hadn't. They did offer me the service at œ99 instead of the usual fee and I asked them to send me info on the service policy to take it out now. Nothing was given to me.


  • 25/03/2017

My experience was good. I thought the lady who I handed my car over to wasn't particularly friendly as I queried how long it would take as had been told something different on the phone when I made the booking. The man who I dealt with after the service who handed my car back, couldn't have been more friendly & helpful.


  • 25/03/2017

Helpful staff quick servicing and kept informed


  • 24/03/2017

Level of customer service is what was expected


  • 24/03/2017

Everything when to plan,we were updated all the way any questions we had were answered. Renault watford is a great dealership Alistair is very helpful.


  • 23/03/2017

I have always found it a pleasure to deal with Renault I had problems when I purchased the car but these were fully resolved to my satisfaction.


  • 23/03/2017

Everybody was very friendly


  • 23/03/2017

I have a intermittent rattle around the rear seats which unfortunately is still there at times


  • 23/03/2017

Handed keys over with no issues returned 3 hrs later to pick car up so no real interaction


  • 23/03/2017

The Service Department staff were very pleasant and helpful.


  • 22/03/2017

Ok, guys are nice enough, but I do feel like my problem still isn't resolved. And if the issue is the battery charge level, then you should notify car owners of this before purchasing the car.


  • 21/03/2017

The routine service was quick and satisfactory


  • 20/03/2017

Very good


  • 19/03/2017

Car was in for MOT and found the video useful and everything was clearly explained and all queries answered. The collection and delivery service was prompt and the person was very polite.


  • 18/03/2017

I had been to this dealership a few years ago and the service was terrible! The staff were unfriendly and unprofessional. I was hesitant to return! But my recent experience was first class! The customer service was very good. All the staff members I came into contact with was very friendly, attentive and professional! I was very surprised by the complete turnaround! I will be using this dealership from now on and would definitely recommend them to friends and family. I am completely happy with my customer experience!


  • 17/03/2017

Just a small point, being the first time I had to deal with the MOT and servicing of my car all went well the only slight disappointment was after cleaning white spots were left on the car, presumably from the cleaning agent. Otherwise everything fine.


  • 17/03/2017

friendly dealership


  • 16/03/2017

Excellent service


  • 16/03/2017

They picked up my car and dropped back to me, last time they sent a video of what they did/found but have not had this yet, but car feels good to drive after service. I can't rate these guys highly enough, I'm always pleased by their service. Complete confidence in them and that is rare nowadays!


  • 16/03/2017

Repairs carried out efficiently & quickly. First class.


  • 15/03/2017

Simple courtesy car process. Quick and efficient. Car clean was ok, but could have been better.


  • 15/03/2017

Efficient and courteous staff who kept me imformed of progress. This was essential as I needed my car in order to attend an important medical appointment.


  • 15/03/2017

Very good, Thanks


  • 14/03/2017

The video was very informative & well liked by those who have seen it. The service, collection & delivery was excellent. Thank you.


  • 14/03/2017

Completely satisfied with the MOT on my Cleo & it was cleaned to perfection. Everyone was very courteous & obliging.


  • 14/03/2017

I had a warm welcome. A specified time slot for an annual service and everything was completed within the two hour time slot.


  • 14/03/2017

I'm happy with the service I received


  • 13/03/2017

Speedy processing by reception staff & work required for Service appears to be carried out


  • 13/03/2017

Great


  • 13/03/2017

Jack at reception was very enthusiastic, welcoming.


  • 13/03/2017

Good service.smooth transaction and service was done in the time specified.


  • 11/03/2017

Brilliant apart from not having car cleaned inside even though paper work said it would be.


  • 09/03/2017

It was for an MOT and it passed and was fine and my car was washed. I was keep informed and then I was given the result and everything was explained to me. So I was very happy with the service I was given.


  • 09/03/2017

Excellent service


  • 09/03/2017

Thoroughly easy and completely hassle free


  • 07/03/2017

Every visit has been satisfactory


  • 07/03/2017

always very satisfied staff always willing to help what ever the problem.


  • 06/03/2017

The whole experience was good, no issues and great service.


  • 06/03/2017

Car not being cleaned may have been my lack of time


  • 06/03/2017

I am totally satisfied with the work that WAS carried out; however, I have had to re-book for a number of things. These were (from memory) (a) to have the brake fluid changed (I know this is extra to the service but a quick phone call would have meant this could have been done straight away); (b) ditto coolant fluid and (c) having specifically requested the window switch to be repaired there wasn't one in stock! Minor things, but annoying!


  • 06/03/2017

Friendly staff


  • 06/03/2017

I now do many short trips, but very rarely anything of over an hour's drive from home. My judgement suggested servicing more often than the standard interval would be worthwhile. When the car was returned I was very pleased to note that performance and response were back almost to new car condition. And having booked sufficiently in advance I was delighted to have the car picked up from home and returned there later the same day without the hassle of taking it myself to your Watford workshop, leaving it there, and later returning to collect it. Thank you.


  • 03/03/2017

I bought a new Renault Clio in December 2016 and the service, attention to detail and the after service has been excellent. They are a real credit to Renault and would be one of the reasons I would consider giving them repeat business and a strong endorsement.


  • 03/03/2017

I bought two cars from Renault/Dacia Watford.Staff delivered a very good customer service support.


  • 03/03/2017

My car is in for spruce and shine regularly as work at Beko. The cleaning service provided has not been as good in the last few washes I have had done. Smeary windows, not hovered that well and mats not put back in properly. As my car pcp is due to expire in dec and I was in the dealership collecting my car I asked about pre registered deals on cars bearing in mind new plates were coming out this month to receive no feedback or info. thanks


  • 02/03/2017

There is an air of we sort of know what we are doing but have had my previous car serviced at the correct intervals over five / six years to find in the end the engine was past it and not economically viable to repair, I hold the Renault engineering department to blame for the demise of my vehicles engine. That is why with our brand new car i am some what uneasy in letting you continue to service my vehicles.


  • 02/03/2017

fine


  • 01/03/2017

Above and beyond what I expected.


  • 01/03/2017

Really good service


  • 01/03/2017

Has always been very good. Thanks Vanessa


  • 28/02/2017

I booked the service on line. When I arrived at the ReceptionDesk there was no evidence of the booking at the Watford service centre, which is my usual service centre. Due to a mix-up (possibly on my part) the appointment had actually been made at another Renault service centre. With no fuss whatsoever and no need to involve a supervisor or manager, the Reception Desk staff member (a young man whose name I don't know) quickly resolved the matter and my car was accepted for its service that day and the car was ready for my collection later that day - serviced, MOTd Nd beautifully valetted. There were no nasty shocks when it came to the bill. All in all a first class experience and completely satisfied customer.


  • 28/02/2017

Satisfied


  • 27/02/2017

Very good and efficient but car was cleaned in what appeared to be rushed


  • 27/02/2017

Great experience- all work so far carried out - car due back in next week to sort out oil leak


  • 27/02/2017

Very satisfied with the two year routine service for which I took the car to Renault Watford.


  • 27/02/2017

abcdefghi


  • 25/02/2017

It was much beter than other visits I have mde staff were very helpful, shame that they failed to complte the job which resulted in me having to go again


  • 25/02/2017

Overall god and the work I wanted completed was done to what I believe is a good standard, however I found the car bonnet wasn't shut properly so was opening and closing when driving.


  • 24/02/2017

I have been taking my car to Renault Watford since I bought the car from them. I find them very trustworthy and reliable.


  • 24/02/2017

satified in finding the fault and fixing it


  • 24/02/2017

Not very satisfied


  • 24/02/2017

It was fine - easy and helpful


  • 23/02/2017

A complete professional service, I appreciated the text messages with updates to my car. Staff were also very helpful on the phone to me.


  • 23/02/2017

Very friendly, explained everything and all staff polite and offered a drink several times


  • 23/02/2017

Friendly and professional


  • 23/02/2017

Polite and helpful


  • 23/02/2017

Always have a good experience & everything is always done very quick


  • 23/02/2017

Nothing further to add


  • 17/02/2017

It was good


  • 13/02/2017

Always friendly quick and efficient


  • 13/02/2017

Generally gpod service.Serbice receptipn great


  • 11/02/2017

Reception staff are always polite and helpful. Any work is carried out promptly and to notified time scales

  • Sort reviews by:

  • Would recommend
  • 30/08/2017

I wish to thank Andrew Smith for his friendly and excellent service. I informed him from the start that we were cash buyers, so finance was not an issue.


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

Bought on line. Happy with service did not require test drive. Few issues within 12 hrs of delivery.still waiting resolving


  • Would recommend
  • 25/08/2017

No


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 27/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

Very friendly, helpful service


  • Wouldn't recommend
  • 12/07/2017

Will be seeking legal action and making a formal complaint.


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I answered no to the above 3 as I stated I would pay cash, I had a drive of a Kadjar at my local Renault dealer in Exeter and I never visited your location. I would add that your sales person Tugba was extremely polite, very helpful over the phone.


  • Would recommend
  • 06/07/2017

Some little time elapsed during handover of the vehicle, otherwise a very good service. I would like to know when my second key is available...been waiting a while....


  • Would recommend
  • 14/06/2017

I'm very happy with your service


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

Misbah Chowdhury was outstanding. He really made us feel valued as a customer and delivered an excellent car.


  • Would recommend
  • 28/05/2017

[no comment made]


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 18/05/2017

[no comment made]


  • Would recommend
  • 17/05/2017

[no comment made]


  • Wouldn't recommend
  • 17/05/2017

I purchased my car on 06/04/17 and Renault still have not paid the settlement figure on my old car. It is now 17/05/17 and I am being charged for 2 car finances. I am appalled by the service I received from Helder at Renault Watford and I would not recommend this dealership. I am very disappointed and have been left worse off. Because of this irresponsible behaviour, I have fallen behind on other bill payments. We have phoned on several occasions to confirm the settlement figure has been paid and have been lied to. I phoned the old finance company and they still have not received any payment from Renault. DO BETTER! This is disgraceful!!! Also was not offered a test drive. Salesman could not wait to take our money!


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

excellent customer service, brilliant greeting reception area by the front door , Very helpful, happy, nice, proffessional staff, thank you


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

No question but comments: Requested 7 day free insurance but got no confirmation of this. Have no Warranty form even though the Handover book said a form would be printed and the stickers in the Handover book should have been stuck to it. Did not get a full tank of diesel even though this was agreed when I agreed to buy the car.


  • Would recommend
  • 09/05/2017

Really pleased with my new car!


  • Would recommend
  • 09/05/2017

The sales team were good and polite and found me a car at a different branch at a price i was willing to pay. When the car was delivered from other branch it had scratched alloys and scratch to front. The alloys were repaired but the scratch was just touched up and can still be felt to the touch which was a shame. Also interior could have been cleaned to a higher standard as there was chocolate in the coin holder.


  • Would recommend
  • 08/05/2017

No


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

test drive wasn't necessary as a like for like vehicle.


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 16/04/2017

No


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

Having purchased this on the basis that I was to receive £1500 back into my bank account I am disappointed to say 1 week later and this still has not appeared and having spoken to the salesman two days ago he was rather dismissive and said that he had confirmation that it had gone through and it would take up to 3 working days. so now 6 days later and still nothing - seem I have to do the chasing


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

I purchased this car by telephone and was very pleased with help from Tugba. However having had many cars over the years I was disappointed with the lack of a jack and spare wheel.. The first time ever !r


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The only reason I have answered no to the above is because I live 250 miles away and had a test drive at my local Renault. I was pleased with handover given to me by gentleman that drove the car up to me, and also with Renault Retail.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

We found Helder to be very pleasant to deal with and he helped make the whole buying experience very smooth.


  • Would recommend
  • 03/04/2017

No, we were looked after very well.


  • Wouldn't recommend
  • 03/04/2017

Is it policy to supply a vehicle that is damaged and then ignore rectification requests ?


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

Thanks to Renault for a friendly and professional service.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 26/02/2017

would like to know why if my car was serviced the fault with the steering wheel not being straight was not identified instead of me taking the car and finding out myself.


  • Would recommend
  • 18/02/2017

We were so pleased with the service we received from Michael, he was really helpful and patient with us. Thank you!


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Handover: would of been better if we saw the same salesman from start to finish... Signs for getting on to site would help customers


  • Would recommend
  • 04/02/2017

After an issue arose on the first day, Helder went above and beyond the call of duty to help. It's a shame that the service department let him (and you all) down so badly.


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

Excellent staff treated me brilliantly.


  • Wouldn't recommend
  • 27/01/2017

Purchased the following ex-demo vehicle from your dealer and really disappointed by the standard of preparation. The vehicle was presented with 4 curbed alloys, having purchased from dealers in the past I have never experienced such lack of attention. When queried with the Business Manager no resolution was given with having this rectified and simply passed over with "It is the Sales Managers final decision" - I would of understood if the vehicle was several years older however purchased as a 16 plate registration and ex-demo surely the dealership would set a standard. When queried why the dealership allowed to mistreat demonstrators in such manner? - I was told that a customer had damaged the alloys on a test-drive, does this mean that this is acceptable in your process of test-drives and loaning vehicles out, if so then this is purely pathetic accepting this level of behavior. The salesman conducted a professional manner throughout the process however I felt that the conditional sale of the vehicle should have been elaborated if the dealership incorporates a 'Sold as Seen' policy on cosmetics. I expect to have this resolved otherwise will be taking this further.


  • Would recommend
  • 23/01/2017

I had to wait to see a sales person as the person who sold me the car was not in due to a bereavement. I was disappointed when the car was handed over after the paper work as it was rushed as the sales room had got busy andI felt the sales person wanted to get back and not deal with me and any questions that I had.


  • Would recommend
  • 22/01/2017

Great experience - well done


  • Wouldn't recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

Couple of bits of feedback.. 1. Booked a test drive.. yet the car wasn't ready.. 2. Having bought the car I had to chase twice for details of when it was ready. 3. On the handover I wasn't given or shown the service log book.. 4. No idea whether I have a 2/3 year warranty and what I do to maintain it..? 5. Ironically was impressed that the sales person engaged my family in the sales process, but feel as though I was merely a transaction now.. 6. Great idea about trading in for a new car in 3 years.. but after the experience not sure that's what I want to do... but really like the car....


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 29/12/2016

Very happy with the sales service of Renault Warlord, Andrew was very approachable and communication from start to finish was excellent. Loving the car!


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

Very happy with Andy Smith and the team.


  • Wouldn't recommend
  • 27/12/2016

The service wasn't bad, just not an experience that I'd recommend to a friend


  • Would recommend
  • 20/12/2016

Not much was explained during the hand over about the v5 that I receive that in the post.. I'm sure I was suppose to sign it before it got sent off...


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

Front tyres should have been replaced, tread is low compared to rears. No detailed service information was supplied after service at your garage. Additional post sale information such as Condition check, History check, accident cover or pricing for Kadjar roofbars. Let me stress that we were more than happy yet again with Drew's care of us and dealing with this vehicle considering it was from a different garage. He went above and beyond and considering he no longer deals with used car sales; we appreciate him dealing with us again. Main issue is S/S does not work. It is our intention to bring the vehicle in when possible to get this checked.


  • Would recommend
  • 06/12/2016

We just wanted to commend the sales person Tughber this is 15th Renault we have purchased from him and he always the experience special.


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

[no comment made]


  • Wouldn't recommend
  • 24/11/2016

No questions - Your sale staff were excellent ,friendly and helpful


  • Would recommend
  • 21/11/2016

I would have preferred to have purchased my new Renault from my local East Bilney Garage ,they have been of good service and support to me for many years,I feel that Renault should help them be competitive on price.


  • Would recommend
  • 14/11/2016

Have not pick car up yet


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

Should I have any paperwork for the paint treatment? What phones are compatible with the voice recognition as mine, Samsung Galaxy S6 says it is not supported. Please let me know. Simon


  • Would recommend
  • 07/11/2016

Very happy with the service, we made it clear that we were cash buyers and didn't need finance.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

Tugba is a very good salesman he spent a lot of time with me trying to find a car which he did many thanks


  • Would recommend
  • 25/10/2016

It seemed to take a while to get my cheque for my old car


  • Wouldn't recommend
  • 18/10/2016

When I purchased my car Andrew was very helpful and eager to make a sale. When I collected it I noticed there was a scrape in the paintwork! After many phone calls and emails it had still not been sorted. Andrew is not interested now he has made the sale!! Puts me off using Renault Watford for my next purchase!


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 16/10/2016

no but it was very good


  • Wouldn't recommend
  • 11/10/2016

The initial experience of testng the car was good and unhurried. After paying the deposit things have been not so good. Poor communu cation from Tugby - probably as he is so busy - and it was really difficult to get my questions about the state of the car answered before we took collection. You need to make sure he has staff to help him as this is still going on for us I.e there are still things that haven't been sorted that we were told would be - simple things like the car mats as wells as dents and mysterious white spots on the car that no one could explain.


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

Wanted a service plan as have been a loyal customer for 20 yrs and with Watford branch 15yrs but only offered 1 year. Also couple scratches on bonnet I didn't see til I got home and no reply fyom email I sent


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

I was very happy with Irten Tugba, he was very helpful during the purchase of the vehicle. The downside was the finance manager Robert Miller. Whilst Irten was on leave the car I originally enquiried about was sold to another dealer and I only found this out from the front desk. Mr miller failed to call me back on a couple of times. Irten called me the next day to apologise for the poor service I had received in Irtens absence and worked hard to find another Captur with the same spec as the 1St Captur I had enquiried about. Mr miller was also meant to email the finance papers to sign in the absence of Irten and he failed at this as well. If it wasn't for the hard work Irten put into keeping a customer happy I would have gone elsewhere. Regards


  • Would recommend
  • 01/10/2016

All in all, our experience with Andrew Smith was second to none. Thank you.


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

Very helpful and friendly service


  • Would recommend
  • 21/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

Salesman named tugba was fantastic I have recommended many friends to watford. Tugba is the best salesman I have ever come across as to e honest I don't like salesman. But he listens to what you want nd does his best to get you what you have asked for nothing is to much trouble. I think this man is worth his weight in gold. I don't fall for all the spawl of car sales people as my best friend works for Renault maple cross. Anyway nice one Renault and your a star tugba


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

I have received excellent service from both sales and service departments during my purchase for which I am grateful.


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Wouldn't recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

Alistair and business manager v helpful. General manager unhelpful


  • Would recommend
  • 23/08/2016

The vehicle was advertised incorrectly, the spec show was for LL29 Business+ and I was disappointed to find the features such as load through bulkhead, office, Airton and parking sensors were not on the vehicle as expected. I am considering a complaint to to the trading standards office over this as it is significantly misleading to advertise a price and spec when the spec is actually much lower. The excuse given that Autotrader was making a mistake does not seem true as the incorrect Business+ spec was also shown on the Renault website.


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

I don't seem to have any details regarding my warranty or breakdown cover ?................I was told that something was going to be emailed across to me ( possibly reciepts or something) ......but have not recieved email...........but I will say that I was very pleased on price & the van that was supplied ( with ply & reversing camera )


  • Wouldn't recommend
  • 21/08/2016

this has proved to be a long and stressful deal, only this week resolved, thanks to the Business Manager's input.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

Watford dealership was an enjoyable experience. However, we had a bad experience with London West dealership. No follow up, no communication, bad reactivity. Basically we lost time and energy with them for 3 weeks. While with Watford, it was concluded in less than 3 days. Happy we had to do 20 miles extra to finally get the attention that a customer willing to buy deserves. Thanks.


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Wouldn't recommend
  • 04/08/2016

pretty upset about new car has fault and needs to be returned still waiting for this to happen so new car pretty poor really


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

I already had the money arranged, so I didn't need finance. Really nice atmosphere in showroom and some polite staff.


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

[no comment made]


  • Wouldn't recommend
  • 06/07/2016

YES infact I do. I will appreciate if someone can call me back.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

Fantastic service from Tugba - previously met at Renault West London, when looking to swap my car I returned to that garage and found he had moved. Found the staff at London West very unhelpful and impersonal. Managed to locate Tugba and so visited him in Watford! Definitely recommend him and his service to all.


  • Would recommend
  • 04/07/2016

should the vehicle unlock automatically when you approach with key-card ? has it got rear parking sensors ? do the wing mirrors fold in automatically ?


  • Would recommend
  • 23/06/2016

No...the whole process was fantastic. We were unsure of Renault when entering the branch and without any pressure sales we were convinced that this was the vehicle and make that we'd opt for. I am new to Renault and if this process and hopefully reliability is anything to go by I can see a long partnership developing


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

Service was friendly, helpful all round wonderful.


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

Overall a good and efficient service was provided.


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The salesman, Helder was very efficient, helpful and made the process a pleasure. When normally I don't enjoy the process of dealing with salespeople. Will be back for my next van.


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Wouldn't recommend
  • 18/05/2016

why do i have to pay for a courtesy car ,when the vehicle is back with you ,putting faults right ?


  • Would recommend
  • 17/05/2016

Water streaks after washing - No cigarette lighter Although on pre delivery check, no spare tyre or aerosol


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Good and professional service


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

No indication in the documentation , when 1st service and subsequent ones are due. No mention of the fact that CD player was NOT fitted would have accepted an offer to fit it retrospectively.


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

Very good service and product information. Lovely staff at Watford Renault. Can't fault our salesman Tugba, extremely professional and helpful


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

Can you let me know when I can collect the spare key for my car? It was not available when I took delivery.


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

I haven't been told anything about servicing the car or about any service package available to me. It would be nice to know this information.


  • Would recommend
  • 24/04/2016

Very helpful & friendly staff. Made choosing my new car very easy.


  • Would recommend
  • 23/04/2016

Very pleased with the whole process. Perhaps Renault should think about including a spare tyre though.


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

Tugba was exceptionally helpful easy to deal with and a credit to Renault Watford. Nothing was to much trouble and I never felt under pressure or uncomfortable to agree to anything. I was guided through the process and he was very informative. P


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

No need to be introduced as this is the third Renault we have. Our salesman was incredibly helpful and will return to use him again. Thanks Richard


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 29/03/2016

I am a returning customer and know the aftersales department


  • Would recommend
  • 26/03/2016

I am really happy with how things went, I don't know much about cars and I just said what I was looking for. Vaishali was great, she took into consideration everything I said and found me a great car. She even came for a ride with me when I picked it up and helped me set my radio. Very very happy customer.


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

We travelled over 130 miles to this showroom so will likely use a more local service centre. Thanks and very


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 06/03/2016

My wife's car broke down (Not Happy with the hassle re hire car)


  • Would recommend
  • 06/03/2016

[no comment made]


  • Wouldn't recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

We got very good service the sales man was execalant


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

No


  • Would recommend
  • 15/02/2016

No questions. But would like to mention that Andrew smith handled the problem recall update well


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

I thought Andrew Smith was excellent. He made the process of buying a car a pleasure.


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

No


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

The customers name is MISS R KEEGAN


  • Would recommend
  • 05/02/2016

we were a little disappointed with the lack of info on the servicing of our new .


  • Would recommend
  • 03/02/2016

Just to clarify, we didn't want/need finance and had done a test drive elsewhere - we made that clear (it wasn't skipped). Really pleased with car, had tried to buy previously from Renault Retail Group via Slough & Cardiff, but only Watford seemed keen enough to actually sell us one. Really great team (Andrew & Rob) Thanks.


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

Not a question but a comment. You need to check your Pre delivery Process. My car slipped through and was not checked before it was given to me. All fluid levels were below min and it resulted in me having to come back to have a service done. Your team dealt with it very well and the service was very good hence I would still recommend you, but you need to establish what part of the process failed to allow this to happen.


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 23/01/2016

[no comment made]


  • Would recommend
  • 07/01/2016

No further questions but very very pleased with the way our sale was conducted by the Salesman.


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 18/12/2015

[no comment made]


  • Would recommend
  • 17/12/2015

I was in a rush so there was not time for intro to Aftersales. I want to commend Tugba, our salesman, who made the process easy, was efficient and persistent and helped us choose our vehicle. Great service and friendly approach.


  • Would recommend
  • 10/12/2015

We live in Norwich so no point in introducing us to aftersales department as we would go to our local dealer.


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

Still waiting for the Sales Manager to contact me regarding issues with the car... seems no one has any urgency.


  • Would recommend
  • 04/12/2015

Very professional polite and thorough in their approach. An asset to your company.


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

Ross the young chap who looked after us was 1st class- you should pay him more money to ensure you keep him.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

Not at this stage


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 31/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/10/2015

Generally good, but I clicked the "no" to recommendation button because the service booked hadn't been stamped, which we found after we got home (35 miles away). This despite asking that this be checked. And now we find that the wrong mileage has been put in the service book, and the wrong mileage on the invoice. Little errors that point to poor processes in place.


  • Would recommend
  • 26/10/2015

Andrew Smith has to be the best salesman I have ever had the pleasure to deal with! ! My car is amazing, and I wasn't introduced to after sales as I live an hour n half from Watford so doubt I would use it. Would defo use the sales depth again tho. Excellent


  • Would recommend
  • 07/10/2015

No everything was covered.


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 01/10/2015

The two people Andrew and rob who looked after me couldn't have been more helpful! Amazing customer service!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 24/09/2015

No - just that Vaishali was great :)


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 08/09/2015

No


  • Would recommend
  • 04/09/2015

No


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 31/08/2015

Finance not necessary as this was a cash purchase.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

Tugba an excellent salesman made the sale easy, a nice bloke to deal with


  • Would recommend
  • 26/08/2015

Delighted with the first class service, patience and professional attitude of Ms Desai. She is a credit to your company.


  • Would recommend
  • 25/08/2015

Had test drive elsewhere and did not need finance


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

andrew smith was excellent and done everything he said he would the handover was superb. explaining everything


  • Would recommend
  • 08/08/2015

[no comment made]


  • Wouldn't recommend
  • 07/08/2015

The product is good BUT service non-existent. Throughout June I chased Watford for an automatic Clio. 1/7 found one, insisted on deposit, told would be ready in 10 days. No updates at all through July, I chased several times. So frustrated that Sent email to Stephen Leete and no responce. Eventually complained to Renault UK - case number 4-00851099. Even then had to call twice daily for 4 days to get a return call from Elliott Winch. Eventually got car 1/8. Not happy with lack of communication and very poor service. Appears that Renault couldn't give a damn!


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

we eventually took delivery of our new car after 4 weeks of waiting.We are very pleased with the car. We were also very impressed with the way in which Alistair Ranasinghe kept us informed as to the progress of our delivery.


  • Would recommend
  • 31/07/2015

Very impressed with the customer service provided.


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

[no comment made]


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 21/07/2015

I have had to answer the first and last questions in the negative as, despite having paid for our new Captur, in full, over three weeks ago, we still have not taken delivery. The garage at Watford is unable to tell us when the car will be available or indeed where it is. Needless to say, we are not happy with the situation or the service. Quick to take our money, not so quick to provide the goods! If anyone would care to comment on our complaint, we would be please to hear from them.


  • Would recommend
  • 19/07/2015

[no comment made]


  • Would recommend
  • 17/07/2015

[no comment made]


  • Would recommend
  • 15/07/2015

I have two or three questions but I plan to come in and ask them, so you can show me what to do


  • Would recommend
  • 13/07/2015

No


  • Would recommend
  • 11/07/2015

Alistair was very nice not pushy


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

Very happy with the purchase. Tugba Irten was very professional in handling the sale and assisted where possible


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No


  • Would recommend
  • 30/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

It was a good experience


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

No


  • Would recommend
  • 15/06/2015

No , absolutely perfect, very professional