Renault Watford

01923 531 038
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Brilliant service from Brett and the team


This is the second time I've brought a car from Andrew Smith, and again he's been friendly and efficient.


Alistair, our rep, thoroughly explained our finance options and the car itself. Very satisfied.


We are delighted to have the Renault Zoe electric car. The sale of this was managed very well by Alistair Ranasinghe of Renault Watford. Our only issue is the length of time it took for our order to arrive at the dealership. Is 6 months acceptable?


We are really enjoying the new car, we had a good experience and Alistair was very helpful and attentive to our needs which helped me decide on this car which I absolutely love.


I really rated Alistair, he kept things simple and I felt he was really honest with us. Nothing was an issue for him, he listened and was understanding of our requirements. The car was delivered much earlier than we expected which was great, and Alistair pulled out all of the stops to make it happen, not least helping me personally arrange the insurance so I could take home the car that evening. I would definitely recommend Alistair to friends in the future. I am very happy with my new car.


All staff and ross was very knowledgable love the new car


Andrew smith our salesman was very helpful and talked us through our options. Very helpful.


Excellent service would definitely recommend


Hard to find the dealer to be available when calling


Brilliant staff friendly service


A nice environment, felt welcome, receptionists and other staff always smiled and said hello. Offered drinks each time I was there, I felt well looked after. Tugba (sales rep) was an easy person to deal with, listened and advised well.


A good prompt and effective service. Helpful and informative throughout


i think i have answered all qusetions


Dealt with by Andrew who able to help with choosing the car to suit my meeds . Let me know about delivery etc via email and phone all round good service


Very please with service received by Andrew, he was very thorough and very helpful, everyone that we spoke to also spoke gave good customer service


Alistair Ranasinghe what a patient, kind and understanding sales person! Our order through motability took over a year due unexpected and extremely frustrating delays, Alistair kept us informed and up to date all the way! His hand over was calm and relaxed! We are so happy with the car!


It was very satisfactory Alistair was extremely good to do business with.

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They were completely helpful from the moment I telephoned regarding my problem right up to and including receiving back my car


Specifically ask for an oil change while in for a service and never got it


I waited in reception whilst the work was carried out and although the seating and coffee were fine, I was very cold. All staff I dealt with were pleasant and helpful.


It was great once I got my car there. My problem was my battery was totally flat and I had to do a school run immediately and was going to have issues getting my car to them to change the battery. I spoke to one person who was very rude but they then passed me to someone who was politer but still couldn't help. In the end, the AA man jump started me, followed me to the school run, followed me to all my rota drop offs and then on to watford for Renault to fix my battery. He had to jump me a few times on the way. The AA service was outstanding, however I felt that Renault let me down somewhat.


No time


Completely satisfied with customer service provided.


My vehicle was brought in for an MOT and this was completed very satisfactorily. The staff are very helpful. I will return the car to Renault Watford for its annual service in July.


Nothing extra to add


Always a friendly and courteous greeting from Renault Watford


I am really pleased that I chose Renault Watford to MOT my Renault Clio. A first class service. This is my first Renault which I have owned for 18 months.I would consider buying another Renault in the future.


Would have preferred to be advised of the work (ie expenditure) needed before it was carried out (repair to a passenger seat), but was happy with the work and would have authorised it if asked.


Have built up a very good relationship with Andrew Smith and as a result he is always my point of contact when changing my car.


In spite of audit and chaotic transfer of cars from closed down dealership staff very helpful


They are always friendly and go out of their way to fit in with any time issues


Helpful friendly service


Very helpful fitting me in quickly, and getting the work done.


Really good - happy with the work - passed the MOT easily. I was to pay in cash and was allowed a small, but gratefully received, reduction to the bill as there was no change. Only issue regards the booking times - my appointment was for 9.30 but the car was never going to be ready until 4pm. It didnt matter in the end but it meant I was without the car for the whole day - would have been preferable to book and then pick up within a smaller window.


Everything good. Only problem finding parking place at the gararge!


I was treated with dignity. Nothing was too much trouble and i felt i was being listened too.


To my knowledge the service was carried out competently. I had timing issues due to a hospital appointment. The staff apparently tried to help but I still had to travel from Watford to Hemel Hospital and back and then back to Hemel again. This was not the fault of the staff and may be the reason the car cleaning was rushed.


Very good


Friendly staff and good service.


It was fine re the work done but the dealership was crowded and it was hard to park


My only negative feedback is they open at 8.30 It's a very busy time and area I feel it would be a lot better if I could drop it off at 7.30 Before rush hour


Generally it was great. The only thing I was disappointed with was firstly my original appointment being cancelled when I was on my way already, and then being told that they would book it in for a two hour appointment while I wait on another day. I ended up having to wait for almost 4 hours!


There was a power outage for two days which meant that my car was stuck in the workshop; however the young lady at the service desk ( Bruna Buraco ) was brilliant and kept me fully up to date on the situation and eventually on your progress in getting the job done; she even went to the trouble of calling me on her own personal mobile when everything else was down. Please see that she is rewarded in some way for her efforts which went way beyond what could normally be expected. Bravo. Bruna, bravo Renault.


The team are always very friendly and helpful.


no problems and easy to deal with


Ok did job


As always felt valued and confident


WORK DONE IN SPECIFED TIME AND DONE WELL


friendly quick service


The young man on the service desk is a credit to himself and Renault I will definitely be back next year


Staff were helpful & friendly. Work was done quickly & car returned washed & vacuumed. Very satisfied.


My service was part of a 3 year program i purchased with my car. My car was not cleaned on the inside to a good standard. The courtesy car we were given was very dirty on both the inside and outside.


Disappointed vechile required a second booking due to poor communication and inadequate vechile check


Professional and seamless service everytime.


You pay for a service vechile comes back with incorrectly inflated tyre pressure on all 4 wheels an d told to adjust them yourself.


Have used them many times and have always found them to be friendly and helpful


Excellent service from Renault Watford Team - thoroughly satisfied with staff who dealt with me - have no hesitation returning again next year for my Annual service or before if I have any problems with my car.


Asked for some help with body paint repair - resolved with paint kit and some tips how to use it. Worked remotely in store whilst waiting for my car to be serviced. All good.


Staff were helpful and very friendly.


It is a really nice garage to get my car serviced and the people I met we really friendly and knowledgeable.


Great professional service, I have no complaints with the dealer, however there is a slight issue that the dealer cannot resolve as it's a design fault which I would like to highlight (I did tell the service staff at the dealership who did advise this was a common problem stemming from design and production) which is selecting reverse gear most times I go to select reverse gear I have to select the gear twice to get the gearbox to select it, which in its self isn't a problem just a little annoying considering the amount of money I spent on the car from new, I doubt I will get any constructive solution as this is a Renault corporation problem not a local dealership issue but at least by writing this it's been officially recorded and dated. Many thanks


Took car for tyre check and emissions software update. All good and no problems


excellent


Friendly staff,good work and communication


Very polite proffessional no complaints .


Easy to book helpful service and pleased to be offered collect and deliver service


I always feel confident in the service I will receive. Pricing is fair, and always returned on time. Can be a little difficult to get an appointment to suit sometimes.


Can not make fair judgement on workshop as i have not seen it,other than that very satisfied with my car


Happy


satisfactory


Good


I treat the staff at Dacia Renault Watford as friends and have never had any issues with the care towards me or the public ,fantastic group of guys and girls.well done


Helpful, friendly service


friendly helpful staff. Took the car in for it's 1st service on a Saturday and asked to wait while it was being done. They said no problem, made me a cup of tea and said it would be 1 1/2 hours. The work was finished in an hour. The car was not returned cleaned, however I would rather have the car back quickly rather than wait for it to be washed. the only issue I have is that I have a few niggling issues with the car, but due to their nature, software related, they can not be dealt with at Watford, so I will have to try and sort it out at a different garage, which is a bit of a pain, and as these issues do not affect the performance or safety of the car they will have to wait until I can arrange a visit to either Enfield or London.


I had requested a service and MOT. I understood the MOT but not so much the car service. This was the first time the car has been serviced since it has been owned by our household. Would have been nice if there was more of a visual information dump and the process explained as if I was a baby, so I could visually see what was different about the car from when it went in for the service, what happened, and how the service impacted the car.


Great Service Advisor, lovely manner and helpful. Big issue is that my car was not cleaned outside or inside. Surely this is a minimum standard for a £179 service.


Very happy with service, very friendly staff


pleasant staff had the vehicle returned with in the agreed delivery time many thanks to the team


The booking in was very good & the reception was very helpful & the coffee was very nice


Jack was very professional. Kept me up to date and sent a video to help with my concerns


Reliable, friendly and helpful.


My car was promptly picked up as arranged and the service dept kept me up dated by phone at all times. The staff are well mannered and courteous at all times, a credit to their manager and Renault


Excellent in diagnosing and fixing problems and, unrequested, washing exterior and valeting interior - a lovely surprise


see earlier comment


Helpful staff


Excellent service Thanks


I was unable to get a courtesy car so if it takes that long to have one available you should send reminders earlier than you do as a matter of fact we didn't receive a reminder.


Very helpful and courteous nothing too much trouble excellent


When booking my car in for a service, the lady (I believe her name is Angela) was extremely helpful at accommodating my needs for a time that didn't interfere with my work. Angela spent time liaising with the guys in the workshop and MOT section to fit in around my timetable. I waited for my car as it was being done, waited in the reception area and did some work (marking). I could help myself to hot drinks, all staff were friendly and welcoming.


The only problem was really having to make another trip for the warrenty work. Otherwise a good experience.


No comments


no comment necessary


Satisfied good service but car not cleaned as staff at lunch


Everyone is always friendly and eager to please. Happy with the experience.


I brought my vehicle in for a free 25 point check (as had been suggested) due to a couple of queries and had no problems other than it was a little delayed. But this was no problem for me.


The service took longer than I had expected, also I was told on the report sheet that there wasn't a spare wheel, obviously the person doing the service didn't check & assumed there wasn't one, but I purchased one when I purchased the car, they should be told not to put a statement on the report when they had not checked it!!!!


The car was having its MOT test and re gassing of the air conditioning unit.Both done in a satisfactory way and possible long term maintenance was pointed out.


Very good customer services provided. Showroom could have provided better television channels instead of watching over and over again the same advertisement for Renault cars especially when one has to wait for one and a half hours for servicing to be carried out.


all generally good


My husband and I were dealt with by the service lady Bruna who in view of unforeseen personal commitments that came up on the same day for us was extremely helpful, understanding and professional in getting our car serviced and ready for pick up. 10 out of 10 and a gold star for her and her team. Thank you Bruna.


The lady who dealt with me and runs the service desk was absolutely fantastic. You need to give her a promotion.


Great service, the clean in the car was average


Well satisfied.


Staff and service were great. A bit fed up with being pestered for feed back.


i was very happy with all aspects, Bruna is very pleasant and helpful, i really liked the video sent to me showing the mechanic/technician explaining all aspects. 10/10. many thanks.


Great


Friendly, courteous staff. Prompt service and everything explained very well and in a professional manner. very satisfactory.


very pleased with there after sales service


I understand that the outside of our vehicle was dirty (as it had not been used for some time), but despite you having staff to wash vehicles on site, no attempt was made to clean it. I was a little disappointed as with minimal mileage (only 300 miles over two years) on the vehicle, you literally only completed what was asked of you. Giving it a wash would have at least given the illusion that you go that extra mile.


The only issue at first service was car was u deerskin to be cleaned but boot was not hoovered and from windscreen not washed all over


I was told there was possibly a slow puncture in one of the tyres - so why didn't you swap it with the spare wheel? Lazy! I telephoned Sales to pick up on the fact that we were told we could adjust our annual mileage after one year and still haven't been phoned back c.3 weeks on! Poor service!


Friendly staff


Friendly and thorough.


My car was collected and delivered as promised. I was kept in touch on progress


Watford have no comprehension or ability of how to help disabled clients. There are never any automatic courtesy cars available and when you request the car is collected you are asked to pay for this service. When we purchased this car we were told that an automatic vehicle would be available for when our car was being serviced.


I was pleased with the arrangement for collection and return of the vehicle for MOT, however I pointed out some loose trim beforehand and it was confirmed in an email this would be fixed, I also pointed it out to the driver when he collected it, but it has not been remedied. The vehicle is still under warranty and although a minor item I would like this to be fixed. Please contact me about it.


I find it a bit annoying when having a possible fault checked and getting the answer, 'The computer says NO' FAULT'


it was very good


Overall really good


My car had its service and MOT and that was fine. I do feel that this survey has kept needing to be answered even though I deleted it twice. Am only answering it to stop a repeat request. Is it necessary?


Everyone was friendly & helpful and I was made comfortable in the waiting area until the work was completed.


A great experience, everyone is very helpful and they try to be as accommodating as possible. Bruna Buraco has always been friendly and professional, you should be proud to have her working with you. Why not make her day and give her a bonus. No she hasn't bribed me, I'm being serious. She's a great member of your team and she has great interpersonal skills.


Every good


Quick and easy thanks


Servicing on a Saturday is a big plus


I was made to feel welcome while my vehicle was serviced . The lady at the re caption desk made me provided me with cups of coffee while the work was done which was much appreciated .


friendliness. competance


To begin with I couldn't book in the car for 5 weeks because of staff shortages. The car went in 1st thing on the Tuesday morning and it took until the Thursday morning to complete the job as they struggled to get the part. Which we were led to believe was only coming from London.


All good, very straight forward process


Very good - work was carried out quickly & they kept me informed. Only thing I would mention (not a complaint) is the time it took to actually get my car booked in, but a busy workshop means they are doing a good job!


All of your staff have been very friendly, efficient and co-operative. All in all a very satisfying experience. Many thanks to you all.


Easy to make appointments and change them. Cutesy car provided. If there is any issues including delays they always phone. Staff very polite. Having never used a main dealer until this car I more satisfied than I thought I would be.


welcome, polite and professional team, very accurate time management- from to, high recomended


good reliable service and good at keeping in touch.


It took over 1 month to book my vehicle into the garage for a service, due to a waiting list.


Everything was completed and other minor things were undertaken at no extra cost. Car was the cleanest I had seen it for several years.


SINCE I BOUGHT MY CAR FROM THIS DEALERSHIP, I HAVE ALWAYS RECEIVED VERY GOOD SERVICE


Most importantly there was somewhere to park my car, then I had a warm reception, didn't feel awkward - very friendly and the car was all good on collection.


NO PROBLEMS, CAR COLLECTED AND RETURNED ON TIME


Just a couple of minor things as an observation which would have made the experience absolutely perfect. I had paid for my car to be collected for its service, they rang to say they would be with me in 45 mins and I had a scheduled appointment elsewhere that day that couldn't be changed. The driver didn't arrive so I had to call and find out where he was. Your office contacted him and he was stuck in traffic so I think he hadn't called to report this otherwise I am confident your office would have called to let me know. Also when I rang to make the appointment (with Geniveve) I asked if, when they collected the car for the service, could they give me a quote on some body work for a couple of marks on the car which she noted down and agreed to do. When I questioned this the guy in the office who I'd been dealing with that day said you did not do that work and told me to contact Pennings?


my experience at Renault Watford was very satisfactory from start to finish and the staff very friendly and helpful with all the work being fully explained


Overal good only greivance was that i was told the m.o.t would take 90minutes but toke 150 minutes,was not kept imformed why there was a problem only told when asked.


Very satisfied with the work carried out.


Difficult to get appointment & no collection/pick up service available


Service OK so far.but car not clean onreturn


I have always been completely satisfied with all work carried out by renault on both Scenics I have owned. I will return to renault for any future work required.


OK


Great


Efficient and helpful


we are happy with the level of service that has always been given when ever we have had to visit the dealership, everyone is confident in their roles which gives peace of mind to the customer. keep up the good work


my LeasePlan vehicle was brought into the dealership by the RAC following a break failure warning light appearing on the dashboard. The dealership were unable to check the vehicle until after the weekend, and as I use the vehicle for work, this left me with a big problem. I was hoping that a courtesy car would be available, but unfortunately was not. My company had to hire a vehicle in for the duration of the work. Upon collection of the vehicle I was informed that the fault was caused by the vehicle battery going flat, which I found strange on a vehicle that is used everyday, and was starting ok every day. The fault has not returned and I've not been contacted by the dealership to check if everything has been ok since the breakdown.


Bruna is superb, I'm so pleased she is back. She is a huge asset to Renault Watford and you should do all you can to keep her this time!! She knows not to bother me by "keeping in touch". I find the need for Renault to keep contacting me completely annoying, unnecessary and an intrusive. I will contact Renault when I need to! A bit of quality control required on the car wash, my car was dirtier after it was cleaned than when I brought it in. Might be an idea to launder the cleaning cloths!!


Very professional, efficient service


Polite welcome, timely service and costs seemed reasonable.


Bruna and the team were fantastic


I bought my car new from Renault Watford in 2005 and they have done all the maintenance.


I put my car in for a service and to have it cleaned inside and outside. When I got it back the centre divide between the drivers seat and passengers seat hasn't been cleaned, also the metal boot surround on the


You spend a lot of money on a Renault service because you expect it to be done right. On both occasions the car comes out with a brake fault, luckely it was spotted before it became an accident.This is the utter contempt that mechanics show towards their service work.


Always happy with service


Everything went really smoothly, from the initial booking through reminders and then the supply of the courtesy car and the actual service.


I am disappointed that I had to return to Watford with battery problems despite RAC diagnosing faulty battery in June and it was not replaced.


Everything to do with the service was 100% perfect. However I mentioned twice on the phone that I would like a quote for a new wheel sensor as mine broke when I got a flat tyre, I wanted the service and repair to take place on the same day but twice the person on the telephone failed to call me back about the part and if the work could be done. I was actively looking to get this part fixed and I'm still waiting for a call back with a full quote and availability of the part. Everything to do with the service on the car was perfect - very happy with that.


The receptionist was very helpful in giving information about the MOT test and future work on the car.The car was returned on time and in very clean condition.


Prompt, reliable service. Staff always friendly and helpful


Everytime we come which is quick a lot recently, Bruna has been fantastic and helping in every which way. Adam has been a super help and always feel welcome for any quere big or small. The team are always friendly, Naomi is always very welcoming on the phones. Really have a lovely team, we wouldn't go anywhere else.


Nothing to add - all good.


All fine


I was not expecting any follow up contact, hence while I scored it under the 'grey' level as I was neither satisfied or dissatisfied, the question actually was not relevant to my situation.


Good


I only went in to have a bulb replaced on this occasion. The visit was set up quickly and the bulb fitted in a few minutes.


From my first visit to view cars, last year, my impression was of a team who wanted to work and help. So many places it's seems they'll sell to the person who waves the money not here. The staff were friendly but gave you space and were ready to answer any questions. The free wifi and drinks were brilliant for our children ( 9, 14,17 at that time) . Overall cleanliness ( of the store, toilets and car area) and staff attitudes were excellent, keep it up!


All good thanks


Always efficient and very freindly staff

  • Sort reviews by:

  • Would recommend
  • 30/08/2017

I wish to thank Andrew Smith for his friendly and excellent service. I informed him from the start that we were cash buyers, so finance was not an issue.


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

Bought on line. Happy with service did not require test drive. Few issues within 12 hrs of delivery.still waiting resolving


  • Would recommend
  • 25/08/2017

No


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 27/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

Very friendly, helpful service


  • Wouldn't recommend
  • 12/07/2017

Will be seeking legal action and making a formal complaint.


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I answered no to the above 3 as I stated I would pay cash, I had a drive of a Kadjar at my local Renault dealer in Exeter and I never visited your location. I would add that your sales person Tugba was extremely polite, very helpful over the phone.


  • Would recommend
  • 06/07/2017

Some little time elapsed during handover of the vehicle, otherwise a very good service. I would like to know when my second key is available...been waiting a while....


  • Would recommend
  • 14/06/2017

I'm very happy with your service


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

Misbah Chowdhury was outstanding. He really made us feel valued as a customer and delivered an excellent car.


  • Would recommend
  • 28/05/2017

[no comment made]


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 18/05/2017

[no comment made]


  • Would recommend
  • 17/05/2017

[no comment made]


  • Wouldn't recommend
  • 17/05/2017

I purchased my car on 06/04/17 and Renault still have not paid the settlement figure on my old car. It is now 17/05/17 and I am being charged for 2 car finances. I am appalled by the service I received from Helder at Renault Watford and I would not recommend this dealership. I am very disappointed and have been left worse off. Because of this irresponsible behaviour, I have fallen behind on other bill payments. We have phoned on several occasions to confirm the settlement figure has been paid and have been lied to. I phoned the old finance company and they still have not received any payment from Renault. DO BETTER! This is disgraceful!!! Also was not offered a test drive. Salesman could not wait to take our money!


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

excellent customer service, brilliant greeting reception area by the front door , Very helpful, happy, nice, proffessional staff, thank you


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

No question but comments: Requested 7 day free insurance but got no confirmation of this. Have no Warranty form even though the Handover book said a form would be printed and the stickers in the Handover book should have been stuck to it. Did not get a full tank of diesel even though this was agreed when I agreed to buy the car.


  • Would recommend
  • 09/05/2017

Really pleased with my new car!


  • Would recommend
  • 09/05/2017

The sales team were good and polite and found me a car at a different branch at a price i was willing to pay. When the car was delivered from other branch it had scratched alloys and scratch to front. The alloys were repaired but the scratch was just touched up and can still be felt to the touch which was a shame. Also interior could have been cleaned to a higher standard as there was chocolate in the coin holder.


  • Would recommend
  • 08/05/2017

No


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

test drive wasn't necessary as a like for like vehicle.


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 16/04/2017

No


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

Having purchased this on the basis that I was to receive £1500 back into my bank account I am disappointed to say 1 week later and this still has not appeared and having spoken to the salesman two days ago he was rather dismissive and said that he had confirmation that it had gone through and it would take up to 3 working days. so now 6 days later and still nothing - seem I have to do the chasing


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

I purchased this car by telephone and was very pleased with help from Tugba. However having had many cars over the years I was disappointed with the lack of a jack and spare wheel.. The first time ever !r


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The only reason I have answered no to the above is because I live 250 miles away and had a test drive at my local Renault. I was pleased with handover given to me by gentleman that drove the car up to me, and also with Renault Retail.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

We found Helder to be very pleasant to deal with and he helped make the whole buying experience very smooth.


  • Would recommend
  • 03/04/2017

No, we were looked after very well.


  • Wouldn't recommend
  • 03/04/2017

Is it policy to supply a vehicle that is damaged and then ignore rectification requests ?


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

Thanks to Renault for a friendly and professional service.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 26/02/2017

would like to know why if my car was serviced the fault with the steering wheel not being straight was not identified instead of me taking the car and finding out myself.


  • Would recommend
  • 18/02/2017

We were so pleased with the service we received from Michael, he was really helpful and patient with us. Thank you!


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Handover: would of been better if we saw the same salesman from start to finish... Signs for getting on to site would help customers


  • Would recommend
  • 04/02/2017

After an issue arose on the first day, Helder went above and beyond the call of duty to help. It's a shame that the service department let him (and you all) down so badly.


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

Excellent staff treated me brilliantly.


  • Wouldn't recommend
  • 27/01/2017

Purchased the following ex-demo vehicle from your dealer and really disappointed by the standard of preparation. The vehicle was presented with 4 curbed alloys, having purchased from dealers in the past I have never experienced such lack of attention. When queried with the Business Manager no resolution was given with having this rectified and simply passed over with "It is the Sales Managers final decision" - I would of understood if the vehicle was several years older however purchased as a 16 plate registration and ex-demo surely the dealership would set a standard. When queried why the dealership allowed to mistreat demonstrators in such manner? - I was told that a customer had damaged the alloys on a test-drive, does this mean that this is acceptable in your process of test-drives and loaning vehicles out, if so then this is purely pathetic accepting this level of behavior. The salesman conducted a professional manner throughout the process however I felt that the conditional sale of the vehicle should have been elaborated if the dealership incorporates a 'Sold as Seen' policy on cosmetics. I expect to have this resolved otherwise will be taking this further.


  • Would recommend
  • 23/01/2017

I had to wait to see a sales person as the person who sold me the car was not in due to a bereavement. I was disappointed when the car was handed over after the paper work as it was rushed as the sales room had got busy andI felt the sales person wanted to get back and not deal with me and any questions that I had.


  • Would recommend
  • 22/01/2017

Great experience - well done


  • Wouldn't recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

Couple of bits of feedback.. 1. Booked a test drive.. yet the car wasn't ready.. 2. Having bought the car I had to chase twice for details of when it was ready. 3. On the handover I wasn't given or shown the service log book.. 4. No idea whether I have a 2/3 year warranty and what I do to maintain it..? 5. Ironically was impressed that the sales person engaged my family in the sales process, but feel as though I was merely a transaction now.. 6. Great idea about trading in for a new car in 3 years.. but after the experience not sure that's what I want to do... but really like the car....


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 29/12/2016

Very happy with the sales service of Renault Warlord, Andrew was very approachable and communication from start to finish was excellent. Loving the car!


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

Very happy with Andy Smith and the team.


  • Wouldn't recommend
  • 27/12/2016

The service wasn't bad, just not an experience that I'd recommend to a friend


  • Would recommend
  • 20/12/2016

Not much was explained during the hand over about the v5 that I receive that in the post.. I'm sure I was suppose to sign it before it got sent off...


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

Front tyres should have been replaced, tread is low compared to rears. No detailed service information was supplied after service at your garage. Additional post sale information such as Condition check, History check, accident cover or pricing for Kadjar roofbars. Let me stress that we were more than happy yet again with Drew's care of us and dealing with this vehicle considering it was from a different garage. He went above and beyond and considering he no longer deals with used car sales; we appreciate him dealing with us again. Main issue is S/S does not work. It is our intention to bring the vehicle in when possible to get this checked.


  • Would recommend
  • 06/12/2016

We just wanted to commend the sales person Tughber this is 15th Renault we have purchased from him and he always the experience special.


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

[no comment made]


  • Wouldn't recommend
  • 24/11/2016

No questions - Your sale staff were excellent ,friendly and helpful


  • Would recommend
  • 21/11/2016

I would have preferred to have purchased my new Renault from my local East Bilney Garage ,they have been of good service and support to me for many years,I feel that Renault should help them be competitive on price.


  • Would recommend
  • 14/11/2016

Have not pick car up yet


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

Should I have any paperwork for the paint treatment? What phones are compatible with the voice recognition as mine, Samsung Galaxy S6 says it is not supported. Please let me know. Simon


  • Would recommend
  • 07/11/2016

Very happy with the service, we made it clear that we were cash buyers and didn't need finance.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

Tugba is a very good salesman he spent a lot of time with me trying to find a car which he did many thanks


  • Would recommend
  • 25/10/2016

It seemed to take a while to get my cheque for my old car


  • Wouldn't recommend
  • 18/10/2016

When I purchased my car Andrew was very helpful and eager to make a sale. When I collected it I noticed there was a scrape in the paintwork! After many phone calls and emails it had still not been sorted. Andrew is not interested now he has made the sale!! Puts me off using Renault Watford for my next purchase!


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 16/10/2016

no but it was very good


  • Wouldn't recommend
  • 11/10/2016

The initial experience of testng the car was good and unhurried. After paying the deposit things have been not so good. Poor communu cation from Tugby - probably as he is so busy - and it was really difficult to get my questions about the state of the car answered before we took collection. You need to make sure he has staff to help him as this is still going on for us I.e there are still things that haven't been sorted that we were told would be - simple things like the car mats as wells as dents and mysterious white spots on the car that no one could explain.


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

Wanted a service plan as have been a loyal customer for 20 yrs and with Watford branch 15yrs but only offered 1 year. Also couple scratches on bonnet I didn't see til I got home and no reply fyom email I sent


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

I was very happy with Irten Tugba, he was very helpful during the purchase of the vehicle. The downside was the finance manager Robert Miller. Whilst Irten was on leave the car I originally enquiried about was sold to another dealer and I only found this out from the front desk. Mr miller failed to call me back on a couple of times. Irten called me the next day to apologise for the poor service I had received in Irtens absence and worked hard to find another Captur with the same spec as the 1St Captur I had enquiried about. Mr miller was also meant to email the finance papers to sign in the absence of Irten and he failed at this as well. If it wasn't for the hard work Irten put into keeping a customer happy I would have gone elsewhere. Regards


  • Would recommend
  • 01/10/2016

All in all, our experience with Andrew Smith was second to none. Thank you.


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

Very helpful and friendly service


  • Would recommend
  • 21/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

Salesman named tugba was fantastic I have recommended many friends to watford. Tugba is the best salesman I have ever come across as to e honest I don't like salesman. But he listens to what you want nd does his best to get you what you have asked for nothing is to much trouble. I think this man is worth his weight in gold. I don't fall for all the spawl of car sales people as my best friend works for Renault maple cross. Anyway nice one Renault and your a star tugba


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

I have received excellent service from both sales and service departments during my purchase for which I am grateful.


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Wouldn't recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

Alistair and business manager v helpful. General manager unhelpful


  • Would recommend
  • 23/08/2016

The vehicle was advertised incorrectly, the spec show was for LL29 Business+ and I was disappointed to find the features such as load through bulkhead, office, Airton and parking sensors were not on the vehicle as expected. I am considering a complaint to to the trading standards office over this as it is significantly misleading to advertise a price and spec when the spec is actually much lower. The excuse given that Autotrader was making a mistake does not seem true as the incorrect Business+ spec was also shown on the Renault website.


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

I don't seem to have any details regarding my warranty or breakdown cover ?................I was told that something was going to be emailed across to me ( possibly reciepts or something) ......but have not recieved email...........but I will say that I was very pleased on price & the van that was supplied ( with ply & reversing camera )


  • Wouldn't recommend
  • 21/08/2016

this has proved to be a long and stressful deal, only this week resolved, thanks to the Business Manager's input.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

Watford dealership was an enjoyable experience. However, we had a bad experience with London West dealership. No follow up, no communication, bad reactivity. Basically we lost time and energy with them for 3 weeks. While with Watford, it was concluded in less than 3 days. Happy we had to do 20 miles extra to finally get the attention that a customer willing to buy deserves. Thanks.


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Wouldn't recommend
  • 04/08/2016

pretty upset about new car has fault and needs to be returned still waiting for this to happen so new car pretty poor really


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

I already had the money arranged, so I didn't need finance. Really nice atmosphere in showroom and some polite staff.


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

[no comment made]


  • Wouldn't recommend
  • 06/07/2016

YES infact I do. I will appreciate if someone can call me back.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

Fantastic service from Tugba - previously met at Renault West London, when looking to swap my car I returned to that garage and found he had moved. Found the staff at London West very unhelpful and impersonal. Managed to locate Tugba and so visited him in Watford! Definitely recommend him and his service to all.


  • Would recommend
  • 04/07/2016

should the vehicle unlock automatically when you approach with key-card ? has it got rear parking sensors ? do the wing mirrors fold in automatically ?


  • Would recommend
  • 23/06/2016

No...the whole process was fantastic. We were unsure of Renault when entering the branch and without any pressure sales we were convinced that this was the vehicle and make that we'd opt for. I am new to Renault and if this process and hopefully reliability is anything to go by I can see a long partnership developing


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

Service was friendly, helpful all round wonderful.


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

Overall a good and efficient service was provided.


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The salesman, Helder was very efficient, helpful and made the process a pleasure. When normally I don't enjoy the process of dealing with salespeople. Will be back for my next van.


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Wouldn't recommend
  • 18/05/2016

why do i have to pay for a courtesy car ,when the vehicle is back with you ,putting faults right ?


  • Would recommend
  • 17/05/2016

Water streaks after washing - No cigarette lighter Although on pre delivery check, no spare tyre or aerosol


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Good and professional service


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

No indication in the documentation , when 1st service and subsequent ones are due. No mention of the fact that CD player was NOT fitted would have accepted an offer to fit it retrospectively.


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

Very good service and product information. Lovely staff at Watford Renault. Can't fault our salesman Tugba, extremely professional and helpful


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

Can you let me know when I can collect the spare key for my car? It was not available when I took delivery.


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

I haven't been told anything about servicing the car or about any service package available to me. It would be nice to know this information.


  • Would recommend
  • 24/04/2016

Very helpful & friendly staff. Made choosing my new car very easy.


  • Would recommend
  • 23/04/2016

Very pleased with the whole process. Perhaps Renault should think about including a spare tyre though.


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

Tugba was exceptionally helpful easy to deal with and a credit to Renault Watford. Nothing was to much trouble and I never felt under pressure or uncomfortable to agree to anything. I was guided through the process and he was very informative. P


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

No need to be introduced as this is the third Renault we have. Our salesman was incredibly helpful and will return to use him again. Thanks Richard


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 29/03/2016

I am a returning customer and know the aftersales department


  • Would recommend
  • 26/03/2016

I am really happy with how things went, I don't know much about cars and I just said what I was looking for. Vaishali was great, she took into consideration everything I said and found me a great car. She even came for a ride with me when I picked it up and helped me set my radio. Very very happy customer.


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

We travelled over 130 miles to this showroom so will likely use a more local service centre. Thanks and very


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 06/03/2016

My wife's car broke down (Not Happy with the hassle re hire car)


  • Would recommend
  • 06/03/2016

[no comment made]


  • Wouldn't recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

We got very good service the sales man was execalant


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

No


  • Would recommend
  • 15/02/2016

No questions. But would like to mention that Andrew smith handled the problem recall update well


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

I thought Andrew Smith was excellent. He made the process of buying a car a pleasure.


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

No


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

The customers name is MISS R KEEGAN


  • Would recommend
  • 05/02/2016

we were a little disappointed with the lack of info on the servicing of our new .


  • Would recommend
  • 03/02/2016

Just to clarify, we didn't want/need finance and had done a test drive elsewhere - we made that clear (it wasn't skipped). Really pleased with car, had tried to buy previously from Renault Retail Group via Slough & Cardiff, but only Watford seemed keen enough to actually sell us one. Really great team (Andrew & Rob) Thanks.


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

Not a question but a comment. You need to check your Pre delivery Process. My car slipped through and was not checked before it was given to me. All fluid levels were below min and it resulted in me having to come back to have a service done. Your team dealt with it very well and the service was very good hence I would still recommend you, but you need to establish what part of the process failed to allow this to happen.


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 23/01/2016

[no comment made]


  • Would recommend
  • 07/01/2016

No further questions but very very pleased with the way our sale was conducted by the Salesman.


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 18/12/2015

[no comment made]


  • Would recommend
  • 17/12/2015

I was in a rush so there was not time for intro to Aftersales. I want to commend Tugba, our salesman, who made the process easy, was efficient and persistent and helped us choose our vehicle. Great service and friendly approach.


  • Would recommend
  • 10/12/2015

We live in Norwich so no point in introducing us to aftersales department as we would go to our local dealer.


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

Still waiting for the Sales Manager to contact me regarding issues with the car... seems no one has any urgency.


  • Would recommend
  • 04/12/2015

Very professional polite and thorough in their approach. An asset to your company.


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

Ross the young chap who looked after us was 1st class- you should pay him more money to ensure you keep him.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

Not at this stage


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 31/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/10/2015

Generally good, but I clicked the "no" to recommendation button because the service booked hadn't been stamped, which we found after we got home (35 miles away). This despite asking that this be checked. And now we find that the wrong mileage has been put in the service book, and the wrong mileage on the invoice. Little errors that point to poor processes in place.


  • Would recommend
  • 26/10/2015

Andrew Smith has to be the best salesman I have ever had the pleasure to deal with! ! My car is amazing, and I wasn't introduced to after sales as I live an hour n half from Watford so doubt I would use it. Would defo use the sales depth again tho. Excellent


  • Would recommend
  • 07/10/2015

No everything was covered.


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 01/10/2015

The two people Andrew and rob who looked after me couldn't have been more helpful! Amazing customer service!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 24/09/2015

No - just that Vaishali was great :)


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 08/09/2015

No


  • Would recommend
  • 04/09/2015

No


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 31/08/2015

Finance not necessary as this was a cash purchase.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

Tugba an excellent salesman made the sale easy, a nice bloke to deal with


  • Would recommend
  • 26/08/2015

Delighted with the first class service, patience and professional attitude of Ms Desai. She is a credit to your company.


  • Would recommend
  • 25/08/2015

Had test drive elsewhere and did not need finance


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

andrew smith was excellent and done everything he said he would the handover was superb. explaining everything


  • Would recommend
  • 08/08/2015

[no comment made]


  • Wouldn't recommend
  • 07/08/2015

The product is good BUT service non-existent. Throughout June I chased Watford for an automatic Clio. 1/7 found one, insisted on deposit, told would be ready in 10 days. No updates at all through July, I chased several times. So frustrated that Sent email to Stephen Leete and no responce. Eventually complained to Renault UK - case number 4-00851099. Even then had to call twice daily for 4 days to get a return call from Elliott Winch. Eventually got car 1/8. Not happy with lack of communication and very poor service. Appears that Renault couldn't give a damn!


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

we eventually took delivery of our new car after 4 weeks of waiting.We are very pleased with the car. We were also very impressed with the way in which Alistair Ranasinghe kept us informed as to the progress of our delivery.


  • Would recommend
  • 31/07/2015

Very impressed with the customer service provided.


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

[no comment made]


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 21/07/2015

I have had to answer the first and last questions in the negative as, despite having paid for our new Captur, in full, over three weeks ago, we still have not taken delivery. The garage at Watford is unable to tell us when the car will be available or indeed where it is. Needless to say, we are not happy with the situation or the service. Quick to take our money, not so quick to provide the goods! If anyone would care to comment on our complaint, we would be please to hear from them.


  • Would recommend
  • 19/07/2015

[no comment made]


  • Would recommend
  • 17/07/2015

[no comment made]


  • Would recommend
  • 15/07/2015

I have two or three questions but I plan to come in and ask them, so you can show me what to do


  • Would recommend
  • 13/07/2015

No


  • Would recommend
  • 11/07/2015

Alistair was very nice not pushy


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

Very happy with the purchase. Tugba Irten was very professional in handling the sale and assisted where possible


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No


  • Would recommend
  • 30/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

It was a good experience


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

No


  • Would recommend
  • 15/06/2015

No , absolutely perfect, very professional