Renault Watford

01923 531 038
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I absolutely love the car. It drives like a dream. Very comfortable indeed. And thsnk you so much


Very good experience, Misbah took me through everything I needed to know, went through different specs and found the right car and price for me. Extremely helpful. Really put himself out so I could pick the car up a couple of days early as it was the bank holiday weekend. It was very much appreciated. 10/10👍


I'm very happy with the car and how much thay treated me and very helpful fantastic


The sales executive Touba was extremely helpful and even came in on his day off to ensure everything was in order for our new car, he explained the different models and the features each offered. Guy was also very helpful and again explained the features available in great detail.


The car i ordered was delayed and Tugba was able to sort out a better alternative for me


Thomas lodge at Watford Renault was professional and very helpful. Really appreciated how easy going and accommodating he was and also all the quick response emails keeping me up to date with our new car. Can’t thank him enough .


Seamless from start to finish. Alistair is a fantastic guy and I really appreciated all his help and extra advice he gave.


Amazing Service! Loving my new Zoe!


More time to go through the car personalisation choices would have been good, finance products could do with some visual aids to make them clearer, and communication on delivery delays would have been appreciated. However, members of staff were friendly and honest. There is never sufficient customer car parking


I dealt with Matt Chambers and he was clear and concise with all the information. He managed my expectations of delay due to ordering custom paints and parts and, even then, the car arrived months before I anticipated! Couldn’t ask more from them, it’s my third car purchase from Renault Watford and they’ve always been fantastic!


The dealer was really informative and easy to approach


No complaints, customer service was good and car is great.


Alistair was a friendly but professional salesman it was a pleasure closing the deal with him my overall experience was awesome Thank you


These questions are not relevant: As explained, I had very poor service from the dealership which closed down in Slough. I only collected the car last week (after waiting seven and a half months) and I discovered that there is a problem yesterday. The Watford salesman who has been helping me to buy a new car (since March) has been excellent. He was as surprised as me to find that I had been misled and misinformed about my purchase by his colleague. I hope he will be able to resolve the issue?


We would like to thank Misbah for his professionalism and explination during the full process of our purchase


Nothing to add


Great personal service from andrew


Poor pre sale service was Slough Renault. Underwhelming and lacked enthusiasm. I always had to chase contact. Delay for my Zoe was explained and reasoned but was far longer than expected- almost 6months from 1st contact. I just hope that post sale service will be better during my lease period.


We've been with Renault Watford for a number of years because we like the cars and excellent services. Overall a 9.5 score - the only thing we've had to follow-up on is the GAP Insurance and whilst waiting for updates (prior to car delivery) we had to chase these up. But overall VERY GOOD and I always recommend Renault to other people in 'car' conversations. Matt is excellent and very patient.


love the car


Fantastic service, very straight forward no hassle


Well informed sales person. Efficient service. Positive welcome on entering showroom.


Whilst Brett did manage to get my car earlier than first expected, which I’m very happy about, he neglected to have an easy turn knob installed in my steering wheel. I did advise I would need this a time of order


Helpful friendly kept me updated on progress


Excellent very efficient


Great experience


Manager Guy amazing as were all the team - Rob, Mishba & Naiomi all were amazing, helpful, friendly and very professional.


Was a great overall experience


I had a test drive at Slough and ordered the car in August for delivery in December. Called, from memory, in November to be told Slough had closed and order transferred to Watford. Plus, the car is now going to be delivered in March. After several emails Watford agreed to supply me with a home charger given the poor service I had received. I was happy with this and felt that the poor service I had received had been acknowledged. I picked the car up and the first time I tried to charge it it would not charge. I felt it must be the home charge point fitted, but wanted to check it was not the charge lead provided (otherwise I would be charged £75 by chargemaster for the service call). I called at Watford to make sure my charge lead worked but was told that it was something wrong with the car not the charge lead or charge point. To cut a long story short after many calls Watford organised the car to be taken to West London to be fixed. West London called to say there was nothing wrong with the car or charge lead, it must have been a problem at Watford. I myself collected the car from West London and got my home charger point resolved and the car now charges fine. However, I had a hire car for 4 days that cost me £28.00, which I was not very happy about. I waited for 7 months for the car and was not kept informed about the delays in production or the garage I ordered from had closed. Plus, I feel Watford did not have much knowledge about the Zoe electric car that caused the first week of owning the car to very stressful. That said I do think the Zoe car is amazing and despite the above very poor service and stress I am very happy with my choice of electric car.


Quick delivery and great car


I would prefer a spare wheel, in case there is a puncture on the motor way instead of going to the nearest puncture repairer some times it is very difficult to find) can go to the nearer to my house where I know him.


Helpful advisor. Very experienced in mobility dealerships. kind caring young man.


Amazing service from start to finish


Rob Miller was fantastic! I am extremely pleased with my new car. Thank you


I live in Slough and purchased my car from Renault Watford. I am glad I went to Watford for my car as my Dealer Matt Chambers was very helpful in my every need. He is A*. The staff at Renault Watford are also great. The receptionist Dan everyone very helpful. Thank you.

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Great


efficient


Kadjar had a fault with the seatbelt indicator (related to front passenger seat). Alarm kept going off with no one sat in the seat. The fault has since returned. when the car is due for its next service, I will look elsewhere to get the fault fixed (under warranty).


Bruna Buraco was as always brilliant in welcoming me, making me feel at home while I waited, and telling me of the work done - in this case a Vehicle Health Check before going on holiday in England. It’s always a pleasant place to wait.


Everything went very smoothly from booking the car in for service to dropping it off, waiting and receiving the car back in a timely manner.


Good


Ok


This car has been in twice for the same repair,both times the item has either been wrong or the dealer has failed to repair satisfactory, This has been both costly in time taken and running back and forth to Watford ,although not fixed to Renault spek no one has bothered to contact me to discuss a permanent fix . Whole Renault experience is a wake up call to how dealers shouldn't act.


No comment


Very good service,no charge whatsoever. Faulty door and locks. Under warranty. Thanks


I r century brought a used car and after seeing it noticed a crack in the windscreen which thankfully we managed to get replaced however I was told the service documents were with the car which they are not and I have had to phone twice now to chase them up and yet to receive anything so will have to chase again. Sales aftercare is pretty poor sadly


Happy enough but wasn’t completely clear on why I had to pay for a few extras, felt I just had to accept what I was being told as I am no expert, not sure how to overcome this though as I had to take technicians word for it.


Fine


The communication between myself and renault watford was very good when taking the booking for my service as the date and timing was adhered too. The communication post service on the day was good prior to the return of my car. The film of the checks being carried out is very worthwhile to the customer giving you confidence that all checks were carried out ..... Thank you


Great service and helpfull staff


Filling this in is a pain. Otherwise I'm happy with Dacia Watford.


Bruna has always been most helpful and delt with my problems with my car straight away .


-


Staff and Service at Watford grest. Cental customer service let me down by not telling Watford i needed a while you wait appointment. Watford were able to rectify so no harm done but could have had to wait a long time


Very friendly knowledgeable staff. A credit to Renault uk 🇬🇧


Took ages to book an appointment, I had to push to get a mobility solution including correcting incorrect information provided. Did not feel valued at all. No courtesy car available but they parked a Brand new Clio outside our house all day while my car was being serviced.


I purchased a Renault Approved car that had a faulty clutch which had to be replaced, it was replaced by Renault at their own cost. However, now I experience further issues and have to take the car for the second time for repairs. It's been over 3 months since I purchased the car, I'm trying to sort the things out for over 2 months now. It is very frustrating, as I did not expect to have to bring my 4 year old car for repairs, etc. In my opinion this car should have never been sold to anyone.


All fine,except should be able to opt out of this bit of the survey


polite helpful and completely professional


Everyone was helpful but I didn't visit Renault as the vehicle was collected from Home and delivered after the service. (Motability vehicle)


Happy with visit


Very pleasant and helpful


The aftercare team are always smiling, welcoming and helpful. The speed of service is great.


No problems and I was well looked after while I waited


Very pleasant the people are most helpful


Have found them very polite and helpful as a whole. obviously we have issue now of getting over to Watford due to Bath Road store being closed. With us both Working a car is essential to us so having to book month or 6 weeks in advance to make sure of a courtesy car is a bit of a pain and also distance and getting time off work to deliver car is also troublesome. Also on 1st service last year at Bath Road car came back immaculate whereas this time at Watford Car came back looking the same as it went in, which left me to think and wonder what i am or am not entitled to. Also have a lot of issues of engine management light periodically coming on and off.


Excellent service over all


Great team and thanks to Tugba for arranging my change of vehicle. I loved my Logan but am enjoying the Duster more Thank you


we have always been treated more as a friend rather than just a customer all the staff that we came into contact with were friendly and knowlegable could not wish for better


Excellent service.


Firstly the problem should never have a risen if the service was carried out correctly. To be told it was easier to call out the breakdown team as the workshop was booked until Friday. The rac could not fix it so I had to go to the garage. When I arrived at the garage the problem was fixed in five minutes. Please make sure your staff know what should be done when the amber warning light comes on


All ok. Just a long way from home know Renault Slough has closed.


Staff very helpful and friendly, service was done quickly


I have a motability car with you. I feel that I was treated differently by the young lady because of this. Or maybe she was just grumpy anyway. Either way I felt uncomfortable with how she made me feel. Since the initial sale of the car (which we are very happy with), I feel that the lack of contact altogether has been very poor. I made a request that has been ignored and the only contact I had was to do a survey! Not personal at all. I may be disabled but I am human and whilst it is guaranteed money for you, I do pay for it. Regardless of what people think. The young lady who served me did get the car in although I had turned up on the wrong day and I did have a courtesy car (that was filthy but I guess I was there unexpected). No my car was not cleaned. She seemed to brush me off completely. Didn’t even say goodbye when I left. It’s hard enough being vulnerable but having to deal with being treated like this was horrible.


it was ok


.


All good Work carried out quicker than expected and to my satisfaction


Work on car was fine. Reception person, seemed uninterested in their job and that customers where a bit of pain! Why have to book a specific time for the service and then car kept all day?


.


You can see from my answers to the questions provided that,so far, I am happy with all that has been done. Long may it continue!


Always very courteous and communicate well. Would definitely recommend them.


Taken in for a service at 8am by 10am I had a video of puncture to one of my tyres and that I needed a new tyre, when I picked up the car at 5pm they were unable to get me a new tyre, so I had to go and get one myself , I think they should have fore warned me about this


X


Good dealership and a very helpfull parts advisor called Adam Palmer


very polite strafe and friendly no problems with work done


I took my Kadjar in for warranty work on the windscreen. I contacted them the following day as the inside of my car was filthy ( I had only cleaned it the day before) after a 3rd party had worked on it on Watford's behalf. If I had of had time on day of collection I would have gone back in but was late already collecting my car (which they had for an additional 24hours at my choice)). There was also suction marks on the windscreen and the outside of the car was not clean from standing in the yard. I had a call back from the service manager re my issues and he did apologies and offered for me to return the car for cleaning. Sadly this was not an option for me as I am not local to the garage but choose to use Watford rather than Renault in St Albans as my choice.


Very good experience of using Renault Watford.


Very good


I was completely satisfied how I was treated at Watford, and the repair work which was carried out, however there was no facility where I could wait for the work to be done, and I therefore had to spend 5 hours walking round the Watford area until the work had been done. This would not have been very good if my Wife had been with me, and I think we will have to think about bringing the car to Watford in the future.


Service was fine with basically no problems. However when I bought my new car from them, I have to say that I had a terrible experience. I was treated very badly indeed and would not probably buy my car from them in the future. Total lack of customer care. I have had Renaults for the last 30 years or so and have always had no problems. I love the cars, however the service I was given my Renault Watford was atrocious! This was the first time to buy a car from Watford and definitely the last!


Completely satisfied


Right from the original telephone conversation through to dropping off my car and picking it up all your staff were very polite and helpful.


I was generally satisfied with my visit with helpful staff offering drinks to make me comfortable. I found the pricing of work to be a little excessive and may use a third party for my next service


people dont know how to talk and they tell wrong things


When staff say they'll ring to keep customers informed they should do and not wait for us to chase. Staff can be a bit more engaging and personable.


Although had to have tje car attended to on numerousoccasionsfor the same problem.it was finally resolved


I trust the dealership at Watford and always get a great service.


.


Car collected & returned on time, nice & clean, no problems. I have to trust the work was done OK. No complaints


.


The inclusive service price should be reduced for anything not requested (in my case I didn't want my screen wash replaced as I have winter grade which would then be wasted). The wait times for the work to be done have improved which is very good.


I was very satisfied with the service received.


My car went in for a new tyre to be fitted. This was done, and I was pleased with the time it took. The person who met me and took the details was pleasant and polite. I cannot remember his name, it began with J, maybe Jack?


the service of the vehicle was completed to my satisfaction


Nothing to add


Upside: collection & delivery, car returned cleaned, natty video, good price, communication. Fixed puncture Downside: we're thinking of a new car; what an opportunity to loan one if it had been available. The first contact is with your driver - his English was OK but I don't know if messages are passed on. We have a broader worry that Renault is decommitting from the UK with reducing numbers of dealers. We want to deal directly with a local garage, not a centralised group booking system/automated telephone service


No problems with Renault Watford.


No issues at all. Excellent service


got the job done


fine


The Service team at Renault Watford are a pleasure to deal with - helpful and informative. As I usually wait for the service to be complete, I find that some of the Sales team lack professionalism and can be ignorant to the fact customers are sat waiting in the building.


It’s all good


Helpful and efficient


Awe have been with Reault Watford for years and always been pleased with the service.


The service was carried out swiftly.


Helpful complated as agreed


Excellent help & advice from Bruna Buraco.


Work completed and ready to collect on time


Great friendly service


I was with Renault Slough and they closed but did not inform me. Somebody passing the showrooms said they had shut down. As I was still paying for servicing by direct debit the nearest one was Watford which was veryinconvenient. Now going to Weybridge as it is nearer for me and they have a pick up service. Still very annoyed I was not contacted by RENAULTS that Slough had closed.


Good servive as always!


Good response


The manual key lock did not work which is why the car went in for repair. This was the first time it was needed to be used and it did not work. Had to wait a couple of weeks for the repair but it was done fastly


Watford is OK its a problem with Renault not being able to find a solution to my car that has been going on since new, over 1.5 years ago! Not a great advert for Renault.


Very good


Very helpful and professional


My last visit to the dealership was to trade in my Sandero Stepway and take delivery of my new Logan MCV Laureate. I specifically go to Renault/ Dacia Watford as I particularly like the way they do it and the staff good attitude. My Sandero was the first new car, of many that I have owned, that went through its time with me and needed nothing except routine maintenance. No recalls for adjustment or replacement parts, no faults showed up, just good, reliable service. Hence I’ve stayed with Dacia and my preferred dealership.


Watford being the nearest dealer found it inconvenient,traveling for nearly one hour. Staff excellent but having to return for a software problem when it failed the next day , having to make the journey again later this month is not very good on behalf of customers.


It was just a service, no big deal!


i have been very pleased with Renault everyone has always been most helpful at all the times I have required.


My car came back a lot cleaner & tidier inside than it was whenbit went in!!


The staff are friendly and helpful. The videos sent on your work done are also very helpful.


The staff on the service check out and in could not have been more helpful. The repair work was done by the time promised and at the price I was given


The work started on time and was completed quickly and efficiently.


Do you know the main thing that put me off? When I picked the car up they basically told me to rate them 9 or 10 on the customer satisfaction survey - they even had a poster by the desk to show people what they should tick!!!! They made this request after they'd waived the £6 hire car cost so there was a subtle bribery involved as well. I think there was just dishonest - it really put me off. In addition, they hadn't cleaned the inside of the car and they gave me a pretty poor hire car during the service. But really, it was the dishonesty that got me.


Please read my previous comments better communication would be appreciated


Reliable and mostly efficient.


Whilst it was only bulb that was replaced I was not made aware until I picked the car up. the car was clean outside but I suspect mats were not removed inside and the surfaces had not been wiped over. I purposely asked for them to call my work number when the car was ready and yet a txt was sent - as my phones on silent during work I did not pick this up until some hours after wards. Silly things but altogether lower the customer experience


Prompt, reliable service every time. Everything explained clearly before proceeding, I have had my Clio for 11 years & still love it as much today as when I bought it.


No problems other than one of the original issues that I mentioned when handing the car over still isn't totally solved.


They do a great job every time


.


Friendly. Efficient


Have been treated well from purchasing the vehicle all the way through so far


First time I've used them as my local Renault dealership in Slough recently closed. It's a bit further to go (12 miles compared with 5) but they serviced the car whilst I had a short walk around the town centre.


It was ok .Labour was pricey but parts reasonable. Not sure if my vehicle ws cleaned that thoroughly .


Friendly courteous service


wow great service keep up the great work


Good service received.


I’m am always completely satisfied with Renault Watford


great


Very, very helpful. They cleaned the car for me after fitting my new tyre. The only drawback is that space is VERY limited and it can be tricky finding a space to park on-site.


very good


MY Duster went to Watford for its final service as Slough had closed, it was a very pleasant experience in fact so good that my wife ordered a new Stepway being delivered in May !


When you send a text to people about the reminder of the appointment it would be nice if text was including the time of appoinment


As I mentioned in my previous comment no service was carried out, just a check to see that all was working well as I had experienced some lighting up on the dashboard that I didn’t understand. So they checked everything and they assured e that all was well.


Very helpful and friendly and look forward to continuing to be a Renault customer.


Good


Service was good no complaint


Very professional and welcoming by all staff


It was great


see previous comments on earlier question


The staff a friendly and know what they doing. Always have good experience at Renault Watford.


As this is a busy time of year, I considered the staff did an excellent job.


Car was in for its first service so pretty much standard day. Had a courtesy car which was appreciated but this car was very grubby, both inside and out


Excellent from start to end.


no more than I said before.


The staff were very friendly and efficient.


I am always dealt with courteously and have full confidence in the competence of all staff.


friendly and professional staff treated like a person


Happy


Friendly welcome. Quick turnaround. Video follow up.


Friendly, vibrant and always with a solution to make the experience work as easily as possible for the customer. Bruna is a great front of house also.


i normally deal with bruna 10/10 overtime


Car picked up and returned on times given so everything went to plan


Completely satisfied - only problem was the lack of customer parking spaces


On the service reception initial greating from tbe person was very disconnected with me and was not bothered to be there. Except from that communication with the journey of how my car was getting on was brilliant and very patient with me answering phone calls. Very helpful.


Very good experience


Efficient


Very informative of what was needed to be done


Technical excellence in dealing with my Renault, and politeness and courtesy from all members of staff while waited. Tnakk you


Pick up time was as quoted and return time was very good. No faults were found but if there had been I would have been notified.


Good, friendly, reliable service


.


It was a good experience. Had the car MOTed and a health check. Always a good price and the car is cleaned inside and out. The people there are always friendly and welcoming.


Almost always excellent. Exception was on previous visit, 11-12 January, I asked for an automatic courtesy car, but was given a manual and told I should find it easy. I took the challenge - quite a struggle not having used a clutch for decades, and aged nearly 80. I was a potential safety hazard - and wrote immediately afterwards to express my concern. But I have not received a reply.


Parking is a problem


Good service


Very friendly and competent service reception staff.


I am disabled and unable to visit the garage. I was satisfied with the collection although I found it unusual to charge £10 for collection . I absolutely loved the fact of the video that was sent to me I have recommended people on that basis on that basis alone as. As like all dealers I found the work expensive/ usual for a dealer and expected prices. I was a little disappointed that only half the vehicle was balloted inside when returned.


Jack and Bruna are both just fantastic at their jobs and a real asset to the Renault Watford service team.


Always friendly knowledgable staff on hand.


good sevice


Very good experience. A smile from the service staff would improve the experience. They all look so glum.


You came and collected the car as I’m disabled, contacted me when complete, sent video and returned the car. No issues at all. Then you called me a couple of days later to check I was happy


Good service


Very good


Very snowy day. I rang to check that the workshop was still open for business. Despite the awful weather my car was cleaned inside and out although it was back to slush-colour by the time I got it home!


The guys at Renault Watford were absolutely lovely. It was the week of really bad snow and I needed to walk into town with my niece's however one of the staff gave us a lift into town and said to give him a call if we needed him to pick us up. By the time my car was ready for collection the roads were too bad to come back out on so they took payment over the phone and I picked the car up the next morning with no problems


Was requested to pay for the service but the car was covered by Renault package. Had to remind garage to check and then they rectified the problem.

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  • Would recommend
  • 30/08/2017

I wish to thank Andrew Smith for his friendly and excellent service. I informed him from the start that we were cash buyers, so finance was not an issue.


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

Bought on line. Happy with service did not require test drive. Few issues within 12 hrs of delivery.still waiting resolving


  • Would recommend
  • 25/08/2017

No


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

[no comment made]


  • Would recommend
  • 27/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

Very friendly, helpful service


  • Wouldn't recommend
  • 12/07/2017

Will be seeking legal action and making a formal complaint.


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I answered no to the above 3 as I stated I would pay cash, I had a drive of a Kadjar at my local Renault dealer in Exeter and I never visited your location. I would add that your sales person Tugba was extremely polite, very helpful over the phone.


  • Would recommend
  • 06/07/2017

Some little time elapsed during handover of the vehicle, otherwise a very good service. I would like to know when my second key is available...been waiting a while....


  • Would recommend
  • 14/06/2017

I'm very happy with your service


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

Misbah Chowdhury was outstanding. He really made us feel valued as a customer and delivered an excellent car.


  • Would recommend
  • 28/05/2017

[no comment made]


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 18/05/2017

[no comment made]


  • Would recommend
  • 17/05/2017

[no comment made]


  • Wouldn't recommend
  • 17/05/2017

I purchased my car on 06/04/17 and Renault still have not paid the settlement figure on my old car. It is now 17/05/17 and I am being charged for 2 car finances. I am appalled by the service I received from Helder at Renault Watford and I would not recommend this dealership. I am very disappointed and have been left worse off. Because of this irresponsible behaviour, I have fallen behind on other bill payments. We have phoned on several occasions to confirm the settlement figure has been paid and have been lied to. I phoned the old finance company and they still have not received any payment from Renault. DO BETTER! This is disgraceful!!! Also was not offered a test drive. Salesman could not wait to take our money!


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

excellent customer service, brilliant greeting reception area by the front door , Very helpful, happy, nice, proffessional staff, thank you


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

No question but comments: Requested 7 day free insurance but got no confirmation of this. Have no Warranty form even though the Handover book said a form would be printed and the stickers in the Handover book should have been stuck to it. Did not get a full tank of diesel even though this was agreed when I agreed to buy the car.


  • Would recommend
  • 09/05/2017

Really pleased with my new car!


  • Would recommend
  • 09/05/2017

The sales team were good and polite and found me a car at a different branch at a price i was willing to pay. When the car was delivered from other branch it had scratched alloys and scratch to front. The alloys were repaired but the scratch was just touched up and can still be felt to the touch which was a shame. Also interior could have been cleaned to a higher standard as there was chocolate in the coin holder.


  • Would recommend
  • 08/05/2017

No


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

test drive wasn't necessary as a like for like vehicle.


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 16/04/2017

No


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

Having purchased this on the basis that I was to receive £1500 back into my bank account I am disappointed to say 1 week later and this still has not appeared and having spoken to the salesman two days ago he was rather dismissive and said that he had confirmation that it had gone through and it would take up to 3 working days. so now 6 days later and still nothing - seem I have to do the chasing


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

I purchased this car by telephone and was very pleased with help from Tugba. However having had many cars over the years I was disappointed with the lack of a jack and spare wheel.. The first time ever !r


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The only reason I have answered no to the above is because I live 250 miles away and had a test drive at my local Renault. I was pleased with handover given to me by gentleman that drove the car up to me, and also with Renault Retail.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

We found Helder to be very pleasant to deal with and he helped make the whole buying experience very smooth.


  • Would recommend
  • 03/04/2017

No, we were looked after very well.


  • Wouldn't recommend
  • 03/04/2017

Is it policy to supply a vehicle that is damaged and then ignore rectification requests ?


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

Thanks to Renault for a friendly and professional service.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 26/02/2017

would like to know why if my car was serviced the fault with the steering wheel not being straight was not identified instead of me taking the car and finding out myself.


  • Would recommend
  • 18/02/2017

We were so pleased with the service we received from Michael, he was really helpful and patient with us. Thank you!


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Handover: would of been better if we saw the same salesman from start to finish... Signs for getting on to site would help customers


  • Would recommend
  • 04/02/2017

After an issue arose on the first day, Helder went above and beyond the call of duty to help. It's a shame that the service department let him (and you all) down so badly.


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

Excellent staff treated me brilliantly.


  • Wouldn't recommend
  • 27/01/2017

Purchased the following ex-demo vehicle from your dealer and really disappointed by the standard of preparation. The vehicle was presented with 4 curbed alloys, having purchased from dealers in the past I have never experienced such lack of attention. When queried with the Business Manager no resolution was given with having this rectified and simply passed over with "It is the Sales Managers final decision" - I would of understood if the vehicle was several years older however purchased as a 16 plate registration and ex-demo surely the dealership would set a standard. When queried why the dealership allowed to mistreat demonstrators in such manner? - I was told that a customer had damaged the alloys on a test-drive, does this mean that this is acceptable in your process of test-drives and loaning vehicles out, if so then this is purely pathetic accepting this level of behavior. The salesman conducted a professional manner throughout the process however I felt that the conditional sale of the vehicle should have been elaborated if the dealership incorporates a 'Sold as Seen' policy on cosmetics. I expect to have this resolved otherwise will be taking this further.


  • Would recommend
  • 23/01/2017

I had to wait to see a sales person as the person who sold me the car was not in due to a bereavement. I was disappointed when the car was handed over after the paper work as it was rushed as the sales room had got busy andI felt the sales person wanted to get back and not deal with me and any questions that I had.


  • Would recommend
  • 22/01/2017

Great experience - well done


  • Wouldn't recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

Couple of bits of feedback.. 1. Booked a test drive.. yet the car wasn't ready.. 2. Having bought the car I had to chase twice for details of when it was ready. 3. On the handover I wasn't given or shown the service log book.. 4. No idea whether I have a 2/3 year warranty and what I do to maintain it..? 5. Ironically was impressed that the sales person engaged my family in the sales process, but feel as though I was merely a transaction now.. 6. Great idea about trading in for a new car in 3 years.. but after the experience not sure that's what I want to do... but really like the car....


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 29/12/2016

Very happy with the sales service of Renault Warlord, Andrew was very approachable and communication from start to finish was excellent. Loving the car!


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

Very happy with Andy Smith and the team.


  • Wouldn't recommend
  • 27/12/2016

The service wasn't bad, just not an experience that I'd recommend to a friend


  • Would recommend
  • 20/12/2016

Not much was explained during the hand over about the v5 that I receive that in the post.. I'm sure I was suppose to sign it before it got sent off...


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

Front tyres should have been replaced, tread is low compared to rears. No detailed service information was supplied after service at your garage. Additional post sale information such as Condition check, History check, accident cover or pricing for Kadjar roofbars. Let me stress that we were more than happy yet again with Drew's care of us and dealing with this vehicle considering it was from a different garage. He went above and beyond and considering he no longer deals with used car sales; we appreciate him dealing with us again. Main issue is S/S does not work. It is our intention to bring the vehicle in when possible to get this checked.


  • Would recommend
  • 06/12/2016

We just wanted to commend the sales person Tughber this is 15th Renault we have purchased from him and he always the experience special.


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

[no comment made]


  • Wouldn't recommend
  • 24/11/2016

No questions - Your sale staff were excellent ,friendly and helpful


  • Would recommend
  • 21/11/2016

I would have preferred to have purchased my new Renault from my local East Bilney Garage ,they have been of good service and support to me for many years,I feel that Renault should help them be competitive on price.


  • Would recommend
  • 14/11/2016

Have not pick car up yet


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

Should I have any paperwork for the paint treatment? What phones are compatible with the voice recognition as mine, Samsung Galaxy S6 says it is not supported. Please let me know. Simon


  • Would recommend
  • 07/11/2016

Very happy with the service, we made it clear that we were cash buyers and didn't need finance.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

Tugba is a very good salesman he spent a lot of time with me trying to find a car which he did many thanks


  • Would recommend
  • 25/10/2016

It seemed to take a while to get my cheque for my old car


  • Wouldn't recommend
  • 18/10/2016

When I purchased my car Andrew was very helpful and eager to make a sale. When I collected it I noticed there was a scrape in the paintwork! After many phone calls and emails it had still not been sorted. Andrew is not interested now he has made the sale!! Puts me off using Renault Watford for my next purchase!


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 16/10/2016

no but it was very good


  • Wouldn't recommend
  • 11/10/2016

The initial experience of testng the car was good and unhurried. After paying the deposit things have been not so good. Poor communu cation from Tugby - probably as he is so busy - and it was really difficult to get my questions about the state of the car answered before we took collection. You need to make sure he has staff to help him as this is still going on for us I.e there are still things that haven't been sorted that we were told would be - simple things like the car mats as wells as dents and mysterious white spots on the car that no one could explain.


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

Wanted a service plan as have been a loyal customer for 20 yrs and with Watford branch 15yrs but only offered 1 year. Also couple scratches on bonnet I didn't see til I got home and no reply fyom email I sent


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

I was very happy with Irten Tugba, he was very helpful during the purchase of the vehicle. The downside was the finance manager Robert Miller. Whilst Irten was on leave the car I originally enquiried about was sold to another dealer and I only found this out from the front desk. Mr miller failed to call me back on a couple of times. Irten called me the next day to apologise for the poor service I had received in Irtens absence and worked hard to find another Captur with the same spec as the 1St Captur I had enquiried about. Mr miller was also meant to email the finance papers to sign in the absence of Irten and he failed at this as well. If it wasn't for the hard work Irten put into keeping a customer happy I would have gone elsewhere. Regards


  • Would recommend
  • 01/10/2016

All in all, our experience with Andrew Smith was second to none. Thank you.


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

Very helpful and friendly service


  • Would recommend
  • 21/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

Salesman named tugba was fantastic I have recommended many friends to watford. Tugba is the best salesman I have ever come across as to e honest I don't like salesman. But he listens to what you want nd does his best to get you what you have asked for nothing is to much trouble. I think this man is worth his weight in gold. I don't fall for all the spawl of car sales people as my best friend works for Renault maple cross. Anyway nice one Renault and your a star tugba


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

I have received excellent service from both sales and service departments during my purchase for which I am grateful.


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Wouldn't recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

Alistair and business manager v helpful. General manager unhelpful


  • Would recommend
  • 23/08/2016

The vehicle was advertised incorrectly, the spec show was for LL29 Business+ and I was disappointed to find the features such as load through bulkhead, office, Airton and parking sensors were not on the vehicle as expected. I am considering a complaint to to the trading standards office over this as it is significantly misleading to advertise a price and spec when the spec is actually much lower. The excuse given that Autotrader was making a mistake does not seem true as the incorrect Business+ spec was also shown on the Renault website.


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

I don't seem to have any details regarding my warranty or breakdown cover ?................I was told that something was going to be emailed across to me ( possibly reciepts or something) ......but have not recieved email...........but I will say that I was very pleased on price & the van that was supplied ( with ply & reversing camera )


  • Wouldn't recommend
  • 21/08/2016

this has proved to be a long and stressful deal, only this week resolved, thanks to the Business Manager's input.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

Watford dealership was an enjoyable experience. However, we had a bad experience with London West dealership. No follow up, no communication, bad reactivity. Basically we lost time and energy with them for 3 weeks. While with Watford, it was concluded in less than 3 days. Happy we had to do 20 miles extra to finally get the attention that a customer willing to buy deserves. Thanks.


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Wouldn't recommend
  • 04/08/2016

pretty upset about new car has fault and needs to be returned still waiting for this to happen so new car pretty poor really


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

I already had the money arranged, so I didn't need finance. Really nice atmosphere in showroom and some polite staff.


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

[no comment made]


  • Wouldn't recommend
  • 06/07/2016

YES infact I do. I will appreciate if someone can call me back.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

Fantastic service from Tugba - previously met at Renault West London, when looking to swap my car I returned to that garage and found he had moved. Found the staff at London West very unhelpful and impersonal. Managed to locate Tugba and so visited him in Watford! Definitely recommend him and his service to all.


  • Would recommend
  • 04/07/2016

should the vehicle unlock automatically when you approach with key-card ? has it got rear parking sensors ? do the wing mirrors fold in automatically ?


  • Would recommend
  • 23/06/2016

No...the whole process was fantastic. We were unsure of Renault when entering the branch and without any pressure sales we were convinced that this was the vehicle and make that we'd opt for. I am new to Renault and if this process and hopefully reliability is anything to go by I can see a long partnership developing


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

Service was friendly, helpful all round wonderful.


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

Overall a good and efficient service was provided.


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The salesman, Helder was very efficient, helpful and made the process a pleasure. When normally I don't enjoy the process of dealing with salespeople. Will be back for my next van.


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Wouldn't recommend
  • 18/05/2016

why do i have to pay for a courtesy car ,when the vehicle is back with you ,putting faults right ?


  • Would recommend
  • 17/05/2016

Water streaks after washing - No cigarette lighter Although on pre delivery check, no spare tyre or aerosol


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Good and professional service


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

No indication in the documentation , when 1st service and subsequent ones are due. No mention of the fact that CD player was NOT fitted would have accepted an offer to fit it retrospectively.


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

Very good service and product information. Lovely staff at Watford Renault. Can't fault our salesman Tugba, extremely professional and helpful


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

Can you let me know when I can collect the spare key for my car? It was not available when I took delivery.


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

I haven't been told anything about servicing the car or about any service package available to me. It would be nice to know this information.


  • Would recommend
  • 24/04/2016

Very helpful & friendly staff. Made choosing my new car very easy.


  • Would recommend
  • 23/04/2016

Very pleased with the whole process. Perhaps Renault should think about including a spare tyre though.


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

Tugba was exceptionally helpful easy to deal with and a credit to Renault Watford. Nothing was to much trouble and I never felt under pressure or uncomfortable to agree to anything. I was guided through the process and he was very informative. P


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

No need to be introduced as this is the third Renault we have. Our salesman was incredibly helpful and will return to use him again. Thanks Richard


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 29/03/2016

I am a returning customer and know the aftersales department


  • Would recommend
  • 26/03/2016

I am really happy with how things went, I don't know much about cars and I just said what I was looking for. Vaishali was great, she took into consideration everything I said and found me a great car. She even came for a ride with me when I picked it up and helped me set my radio. Very very happy customer.


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

We travelled over 130 miles to this showroom so will likely use a more local service centre. Thanks and very


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 06/03/2016

My wife's car broke down (Not Happy with the hassle re hire car)


  • Would recommend
  • 06/03/2016

[no comment made]


  • Wouldn't recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

Excellent experience from Ross, Guy and Rob. I drive a BMW, and Renault Watford put a few BM dealers to shame. Thanks for the help.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

We got very good service the sales man was execalant


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

No


  • Would recommend
  • 15/02/2016

No questions. But would like to mention that Andrew smith handled the problem recall update well


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

I thought Andrew Smith was excellent. He made the process of buying a car a pleasure.


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

No


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

The customers name is MISS R KEEGAN


  • Would recommend
  • 05/02/2016

we were a little disappointed with the lack of info on the servicing of our new .


  • Would recommend
  • 03/02/2016

Just to clarify, we didn't want/need finance and had done a test drive elsewhere - we made that clear (it wasn't skipped). Really pleased with car, had tried to buy previously from Renault Retail Group via Slough & Cardiff, but only Watford seemed keen enough to actually sell us one. Really great team (Andrew & Rob) Thanks.


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

Not a question but a comment. You need to check your Pre delivery Process. My car slipped through and was not checked before it was given to me. All fluid levels were below min and it resulted in me having to come back to have a service done. Your team dealt with it very well and the service was very good hence I would still recommend you, but you need to establish what part of the process failed to allow this to happen.


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 23/01/2016

[no comment made]


  • Would recommend
  • 07/01/2016

No further questions but very very pleased with the way our sale was conducted by the Salesman.


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 18/12/2015

[no comment made]


  • Would recommend
  • 17/12/2015

I was in a rush so there was not time for intro to Aftersales. I want to commend Tugba, our salesman, who made the process easy, was efficient and persistent and helped us choose our vehicle. Great service and friendly approach.


  • Would recommend
  • 10/12/2015

We live in Norwich so no point in introducing us to aftersales department as we would go to our local dealer.


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

Still waiting for the Sales Manager to contact me regarding issues with the car... seems no one has any urgency.


  • Would recommend
  • 04/12/2015

Very professional polite and thorough in their approach. An asset to your company.


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

Ross the young chap who looked after us was 1st class- you should pay him more money to ensure you keep him.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

Not at this stage


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 31/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/10/2015

Generally good, but I clicked the "no" to recommendation button because the service booked hadn't been stamped, which we found after we got home (35 miles away). This despite asking that this be checked. And now we find that the wrong mileage has been put in the service book, and the wrong mileage on the invoice. Little errors that point to poor processes in place.


  • Would recommend
  • 26/10/2015

Andrew Smith has to be the best salesman I have ever had the pleasure to deal with! ! My car is amazing, and I wasn't introduced to after sales as I live an hour n half from Watford so doubt I would use it. Would defo use the sales depth again tho. Excellent


  • Would recommend
  • 07/10/2015

No everything was covered.


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 01/10/2015

The two people Andrew and rob who looked after me couldn't have been more helpful! Amazing customer service!


  • Would recommend
  • 01/10/2015

[no comment made]


  • Would recommend
  • 24/09/2015

No - just that Vaishali was great :)


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 08/09/2015

No


  • Would recommend
  • 04/09/2015

No


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 31/08/2015

Finance not necessary as this was a cash purchase.


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

Tugba an excellent salesman made the sale easy, a nice bloke to deal with


  • Would recommend
  • 26/08/2015

Delighted with the first class service, patience and professional attitude of Ms Desai. She is a credit to your company.


  • Would recommend
  • 25/08/2015

Had test drive elsewhere and did not need finance


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

andrew smith was excellent and done everything he said he would the handover was superb. explaining everything


  • Would recommend
  • 08/08/2015

[no comment made]


  • Wouldn't recommend
  • 07/08/2015

The product is good BUT service non-existent. Throughout June I chased Watford for an automatic Clio. 1/7 found one, insisted on deposit, told would be ready in 10 days. No updates at all through July, I chased several times. So frustrated that Sent email to Stephen Leete and no responce. Eventually complained to Renault UK - case number 4-00851099. Even then had to call twice daily for 4 days to get a return call from Elliott Winch. Eventually got car 1/8. Not happy with lack of communication and very poor service. Appears that Renault couldn't give a damn!


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

we eventually took delivery of our new car after 4 weeks of waiting.We are very pleased with the car. We were also very impressed with the way in which Alistair Ranasinghe kept us informed as to the progress of our delivery.


  • Would recommend
  • 31/07/2015

Very impressed with the customer service provided.


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

[no comment made]


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 22/07/2015

Now 23 days since we ordered and paid in full and still no car.Spoke to Alistair who told me they have at last located my car in Birmingham.He hopes to have it picked up next monday which will be day 28 if this actually happens I should have my car on day 31.I am extremely unhappy with this delay. I have lost one months interest on my savings I am expecting a spare wheel in the car when we finally pick it up and not to be told you have to order it as we agreed when we placed the order 23 days ago.


  • Wouldn't recommend
  • 21/07/2015

I have had to answer the first and last questions in the negative as, despite having paid for our new Captur, in full, over three weeks ago, we still have not taken delivery. The garage at Watford is unable to tell us when the car will be available or indeed where it is. Needless to say, we are not happy with the situation or the service. Quick to take our money, not so quick to provide the goods! If anyone would care to comment on our complaint, we would be please to hear from them.


  • Would recommend
  • 19/07/2015

[no comment made]


  • Would recommend
  • 17/07/2015

[no comment made]


  • Would recommend
  • 15/07/2015

I have two or three questions but I plan to come in and ask them, so you can show me what to do


  • Would recommend
  • 13/07/2015

No


  • Would recommend
  • 11/07/2015

Alistair was very nice not pushy


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

Very happy with the purchase. Tugba Irten was very professional in handling the sale and assisted where possible


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No


  • Would recommend
  • 30/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

It was a good experience


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

No


  • Would recommend
  • 15/06/2015

No , absolutely perfect, very professional

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