Renault Swansea

01792 900 201
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Excellent comes. Was spot on with everything


Couldn?t have asked for a more helpful or friendly sales man Justin made picking a new car easy. Will be recommending him to all friends and family


Couldn?t of gone any better, nice and easy.


We had a very warm and happy experience.


The new car took about 3 months which was a little too long. The Business Manager, Sean Kirkwood, was exceptionally pleasant when the final details were resolved. Altogether, I feel everything went quite well.


Justin and Richard were wonderful. They were two extremely helpful polite and courteous young men. We absolutely love the car and now we are used two it's features we are glad we chose the Capture.


Basically okay, apart from I was told I would be having the new kadjar 1.3 160bhp, but I had the older 140bhp. I told the salesman that it was a140 bhp he said it was just to get the finance through. It was even on the receipt when I paid the deposit.


Kelly was very friendly and helpfull and was able to answer all our questions. She kept in contact with regular updates on the delivery of our car.


The sales team were extremely courteous. The return of our existing car and purchase the new one was made made very easy in a pleasant and relaxed atmosphere.


Kelly is an excellent sales woman. She is very kind, patient, honest and transparent. Everything we ask or are in doubt with (due to past trauma with previous dealer), she kindly take her time to talk through the subject with us.

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I had my car picked up so didn't visit Renault, but all staff were informative and helpful on pick up and return also on the phone


Haven't had enough visits to answer


aseexpected


Very good service. Car cleaning could be a little more thorough. I need to come back for further work but am happy to do so


Staff are helpful and friendly. Possibly more courtesy cars would be helpful as these are rarely available.


Friendly and helpful staff


Always busy there but the staff are helpful and friendly.


My last visit was to change a second tilt sensor as a faulty one had been previously fitted. They took one day to change the first sensor and one week to change the second one


Nothing wrong with the service department. However still awaiting to here back on the route cause issue, awaiting the site manager Leigh to respond to two emails.


Good overall


Sean Kirkwood was unbelievable and couldn?t thank him enough


I love bringing my car here, the service is always with a smile from the salesmen to the girls on the desk to the service team. The premises are always clean and I am always made to feel very welcome.


Swansea senior lady receptionist very knowledgeable , polite and helpful.


I want to say thank you for the great service and the discount you were able to offer me :-)


Misinformed when we bought the car. Told by manager that service interval was 10000 miles. Booked appointment, told them car had done 13000 miles, it had done 3000 ish when we bought it. Had to wait over a month for a service appointment. Drove 30 miles to the appointment, went for a walk as the service would be a couple of hours. Got a phone call after about an hour to say vehicle didn't need a service, as it is every 18000 miles, or 12 months. The service staff were excellent, but still feel it was a wasted day with a sixty mile round trip.


i have a small problem there after a service about 6 mouths the oil level warning comes up i have told theme the workshop about this and could not find anything wrong with the car this has hapond 3 or 4 times


Brilliant service from start to finish, the staff are great.


Great


considering I had to get the car there by 8am I wasnt able to pick it up until 5pm and had to drive home through rush hour traffic which took 1 hour instead of 20mins. Why the delay in contacting me to tell me it was ready???


good service


Considering I bought my Clio off the internet I can't praise Renault Swansea enough for treating me no differently to a customer who bought the car from them. Always helpful and efficient at all times.


Efficient service and helpful staff. Job done on time. No excessive waiting about


I had motability car very satisfied with the service but our next car from different dealer as I found the sale person we spoke to about new car could not be bothered not like first salesman we had when we came to dealership


Lady on the desk was very polite and everything was done quickly. They rang me as soon as the car was ready.


The service took 6 hours to service and then I was told it had been thoroughly cleaned which it had not. It had not been cleaned at all. However the video of the service was great and it was good to see the staff looking over the car.


Good all round Service


I was happy with the overall Professionalism with the Swansea Branch, from the ladies on the Service desk to the Fitters in the garage


Very satisfied with the service i recieved. My car was picked up, which made the whole experience really easy annd stress free. Thank you.


Customer service is selective dependant on what your there for . If your going to buy it's great . Otherwise mediocre .


Normally vehicle cleaned and valet. Neither on this occasion ??


Very good experience pleasant, helpful staff.


Really satisfied with the service and customer care.


no problems


My experience at Renault Swansea has always been a very positive one. I have been very satisfied with the service I have received at Renault. When I have dealt with the staff at Renault they have always been well mannered and polite and very helpful, if there have been any issues or queries over something that has needed to be done on my vehicle they have contacted me and let me know, the work has always been done without any issues or problems and I have had worry free motoring.The customer service area has always been spotless and refreshments available.


Excelent service friendly staff


Greeted promptly on arrival and collection of car. When i got to the car, the key card entry system was not working. Went back to reception and was advised that it would return after the ignition system had been used. Apologies were made for not telling me this when the car was returned to me.


We had an electrical issue and it was professionally fixed and no problems since. The car was not cleaned on return but that is not really an issue. Thank you


very satisfied


Helpful keep us informed


No communication at all, when asked why they said the receptionist isn?t allowed to call customers to update or check about appointments because it may annoy the customer. Work wasn?t sorted on my car and no answers given as to why it couldn?t be fixed


Good


Very good thanks. I just hope the issue with my passenger heated seats is now resolved as this is the second time it has had to be fixed.


The service team were brilliant .Johnathan and Richard sorted everything out for us .I would recommend renault swansea to any company looking at buying or needing servicing of company vehicles .Thank you ijf heating and plumbing


Your expert receptionist Rachael Griffiths was most helpful from the start and throughout the car's visit to your facility. She was able to arrange for some work to be carried out under Renault warranty. The price she quoted for the work was what I paid, she kept me informed of progress by telephone and the car was ready on time - a completely stress free experience which is unusual these days.


Car was dropped off at 8am car not ready until gone 5.30pm and not even cleaned inside or out. Had call about additional work needed at 3.30pm


Very Good


Brought car in previous day. Car was not handed over and they were unaware the car was on the forecourt


Very good.


This may be for the company as a whole, but on the website booking a service, there could be a clear option for a replacement vehicle. This caused a re-booking of the service as I didn't realise this had to be made in the additional comments box.


Quite happy with servicing at this location and the warm welcome given by staff


All staff at Swansea ar very professional and very friendly nothing is too much trouble for them.


I was very satisfied with the services as always very helpful and professional


Dropped the car off at 8am but wasn?t ready to pick up until almost 1pm. Had an email with the video of the car at 11am so a long wait


I felt l received excellent service before, during and after my car was in for its first MOT.


Had to book well in advance to obtain an appointment for service work due to vehicle PDI?s for the new registration


Friendly staff


Polite and helpful


Everyone in Renault down from reception to mechanics they make you feel really special.


Service staff couldn?t have been more helpful very efficient


I took my car in for a noise coming from the engine and I now have another vibration coming from the engine area, so I expect to have to take it in again at some point.


It was very difficult to contact the dealership by phone but i gather this was a problem not at Swansea but with the Renault call centre. After 2 days of trying to booking appointment by phone i went in person to Renault Swansea who were excellent in their response.


it was good


Extremely confidential to use same dealer


I am very pleased with all aspects of the service and helpfulness of all the staff


Very good attentive service as always


Car taken for two year service, whilst Renault did service car according to Dacia spec. I was surprised that not all the filters were replaced. Also I usually find that after a service my handbrake has been tightened( moves up fewer notches) this does not appear to have happened on this occasion.


Good experience and member of staff, Jonathan, was very helpful.


It was fine, no complaints


I dealt with Sandra Huxtable on reception and Rachel Griffiths on the service team. Both friendly and helpful and I have dealt with them before with a high level of positivity. Since I had the car serviced I have received a video showing the inspection of the car. All in all a very satisfactory experience.


Professional and helpful customer service advisers


Ask a question and you get a answer


Everything was fine, the only slight niggle was that I had explained there was a small issue with the handbrake, but I was not told what if any work had been completed to correct this. This is also my fault as I forgot to ask when collecting my car.


Taken my car in for the same fault twice and they say that they can find anything wrong with the air con but it makes a loud noise when on for more than ten minutes


Tyre pressure light was in before service, checked and I was told no signs of puncture and just low on air, days after service light on again. Took to local garage who found nail in tyre !


Very happy with the customer service that I received at Renault Swansea, as always.


Around 12th July I took my car to the Renault Cardiff garage to have my air conditioning looked at, after leaving my car there all day on collection I was told there was nothing wrong with my air conditioning, it only needed to be re-gassed and then it would be working properly. The following week I took the car to the Swansea Renault garage, I was told to come in for 8am and that the re-gassing would only take 1 hour to complete. After waiting 2.5 hours, the man on the service Desk handed me my keys back and told me everything had been sorted. It was only when I ran into the salesman that sold me the car and chatting to him that I was informed that my car was in fact not fixed and that a part needed to be ordered from France to fix my A/C. I was told I would be contacted when the part had arrived to then arrange an appointment to come in and get it all sorted, I wasn?t given an exact timescale on how long the part would take to arrive but I was given a rough estimate of a couple of weeks. It was in fact 12 weeks after my first appointment at the Swansea garage that I was able to make the appointment to take my car in and have my A/C fixed. It took numerous phone calls from myself to the garage to chase up and find out what was going on. I then arranged an appointment with the garage to take my car in and had to leave my car there all day without a courtesy car (which I had been promised when I initially took my car in because the job would take so long). Overall, the way I have been treated and the service I have received had been appalling and if any friends or family were looking for recommendations of where to buy a car I would urge them to stay away from Renault.


Car was cleaned outside and paper mats put inside.Boot wasn't touched at all.


All good with great service and ease of courtesy car retrieval etc.


Friendly and helpful staff


Pleased


Everything went extremely smoothly with my car service.


The staff were polite and helpful, with helpful suggestions to keep the cost of repairs to a minimum, whilst ensuring all essential work was carried out.


Car serviced and cleaned in reasonable time.smooth proccess


The day I brought my car in for a 1st service at 8.30aon Thursday 11th oct.2018. I then had to walk to the main road near the traffic lights by the old Star inn bus stop, I got absolutely soaked through as we had a very heavy rain shower. I later made my way to Renault dealer in Llansamlet via 2 buses and arrived at the dealer at about 3.30pm, I enquired about my car, and was told it should not be long. Then over an hour later I was handed my car fob. Not amuzed. I was also told that they vidio the service , but I never saw a copy.


Everything is fine


Very professional at all times. Know my car is in good hands at Renault Llansamlet Swansea


Excellent quality and value for money for service.


Excellent staff


Pain and trouble free. Friendly, attentive front desk. Useful courtesy car. All in all a smooth and pleasant experience.


visit was as I've shown in questionnaire very good


Happy with the service provided and how up to date on the progress of my car. So happy I took out the extended warranty when I purchase the car from Swansea Renault


Satisfactory


They were able to arrange my annual service at short notice & at a time that suited me. Job was carried out within the time scale they stated & was returned cleaned ??very pleased


Always very helpful and nothin is to much trouble.


Service carried out explained at reception desk when collected car followed by video.


Thank you


Awful


Yes fine !


Happy with the service always a good wellcome


Very satisfied good service great staff


My car was collected and dropped off after the MOT, lovely gentleman collected/dropped car and everythime I needed to contact Renault Swansea they go out of the way to help,


All good


My car was collected and returned to me.


I thought the staff were polite and kept me informed and advised. The workshop looked clean and tidy. Overall very professional.


No problems car was ready when advised it would be. No concerns at all.


It was quick and easy and very impressed


The individuals at Renault Swansea provided a very good service however the problem was not sorted to my satisfaction e.g. miles pre gallon. I will be returning the car because the ?advertised? mileage is not being achieved.


Offering a complimentary wash with the service is one of the perks of having a main dealer service. On this occasion however, the outside was cleaned to a very poor standard, the door shuts were stinking, the interior clean, was just vacuuming the mats and nothing else. They also managed to spil/spray something on the inside windsreen, which effected visibility on the way home. There has also been something tipped on the outside, which, I havent currently been able to get off.


Staff have been friendly every time I have been there / spoken to someone in the phone in Swansea. I would happily refer / get another car through the dealership


Pleasant staff, pleasant surroundings.No complaints


Excellent


Excellent service as usual


Great service


Very friendly & polite


First class hassle free service


Bust upon arrival. Long wait. Car not cleaned.

  • Sort reviews by:

  • Would recommend
  • 22/10/2017

Apologies for the delay in answering the survey I have been pre occupied with ill health in my family. Many thanks to Ross Meredith his customer service was exceptional.


  • Would recommend
  • 10/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Wouldn't recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

Good buying experience.


  • Would recommend
  • 27/08/2017

Outstanding service from Wayne. Was undecided wether or not to buy from you. Wayne was the clincher. Thank you


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

Everything went well throughout until I received a phone call informing me that my car had been damaged and I would not be able to pick up my car on the agreed day.


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 19/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 13/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

Quick note, I was simply upgrading to another clio so I didnt need a test drive


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

No


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Not really a question. I would just like to say that the customer care I received whilst at Swansea Renault was exceptional the salesman Mr Wayne Hilde was extremely professional in all aspects. These qualities is what sold me the car. I live in Cardiff and it would have been much easier for me to purchase from either Cardiff or Newport branches but the salespersons in both where not has professional. Wayne Hilde even sent me a full video of the car rather than just a picture which I asked for. This actually sealed the deal for me I hope he gets the credit he deserves. Thanks again Wayne it was a pleasure. Kind regards Dennis Evans.


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 28/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

excellent service Darren the sales guy was brilliant


  • Would recommend
  • 11/07/2017

Don't think so


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I have one free service for the first year when will I have to pay for the other three


  • Would recommend
  • 01/07/2017

Just to comment that Sean made buying a car a very pleasurable experience couldn't have wished for a better salesman.


  • Would recommend
  • 28/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

No. Everything went we thanks to Wayne the salesman and Dean in Finance


  • Would recommend
  • 26/06/2017

we are in scotland aftersales no good to us,but everything was first class


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 15/06/2017

[no comment made]


  • Would recommend
  • 15/06/2017

[no comment made]


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

I had already had a test drive with another branch so it was not needed. I was dealt with by Wayne who was very helpful throughout the purchase. He has a very friendly manner and was easy going but professional enoough to contact me when I had mistakenly overpaid.


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

My wife also purchased from Renault in January. She was told that there was an incentive if she recommended someone else. This was mentioned at the time I made my purchase, but nothing came of it


  • Would recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

Great service from your salesman Karl


  • Would recommend
  • 04/06/2017

[no comment made]


  • Wouldn't recommend
  • 01/06/2017

The price you had the car listed at was on lots of sites but i was told when i called that this was the wrong price so didn't start too good, but we did come to an agreement in the end,i must admit with the lack of communication after i had paid i did start to worry & panic as i thought i had been had by a scam up until the deliver driver arriving with the car so instead of excitment i was panicing, also i was sent no paperwork or confirmed if it was taxed i had to ring to confirm all of this, i was told there was no marks but the alloys are quite damaged & there is a very bad scratch as you open the back door it is down to the metal, the car was dirty inside too with sick maybe from a baby or child in the back seat, so that is some of the things i would suggest to change or improve on as it did spoil my purchase of my new car


  • Would recommend
  • 31/05/2017

No , all information we needed was given to us . Thank you


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 29/05/2017

Neil Jones was great to deal with. No fuss, no hard sell, the way buying a car should be.


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 22/05/2017

[no comment made]


  • Wouldn't recommend
  • 15/05/2017

There were a few nasty stone chips on the bonnet and i was told that they would be taken care of before we had the car yet when we picked it up the job they did was terrible, just a spot of paint off one of the pens which didnt even cover the bare metal. The least they could have done is supply a touch up pen but i wasnt even offered one. So as far as recommending you to anyone that is the reason iv said no


  • Would recommend
  • 13/05/2017

None


  • Wouldn't recommend
  • 13/05/2017

Absolute terrible service!!!!! No RECEIPT HAD TO PUSH FOR 2nd KEY - TRIED TO TELL US VEHICLE CAME WITH ONLY 1 NEVER ANSWERED EMAILS DIDNT SEND ANY DOCUMENTATION WITH VEHICLE DIDNT SEND OFF LOG BOOK FOR 5 WEEKS AND 5 PHONE CALLS CAR IS GREAT - SERVICE IS WORST I HAVE EVER HAD: MADE SPENDING £19K ON A CAR A MOST UNPLEASANT EXPERIENCE.


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

Hi, just waiting for the sat nav SD card, as it was not in the car when I bought it. I was told it will be sent in the post to me. It's only been a week , so I will wait for it, apart from that , all great.... thanks,


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

No questions. Would just like to say how brilliant Wayne was from start to finish. He had the perfect balance of being approachable and helpful without being pushy. Would highly recommend and would look to contact Wayne when the time comes to get another car!


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 03/05/2017

Head Office Concord Road Western Avenue London W3 0RZ Reference: Reg Number CP14 AVE I am contacting you in order to express my concerns and raise a formal complaint regarding my recently purchased vehicle not being as described. This happened on March 31st, 2017. To explain in more detail We saw the Kia Soul Reg Number CP14 AVE advertised on autotrader, we arranged a visit to view the car. We were sent a video of the car from Wayne Hilde, he even states in the video, that "As we look down the side of the car, there are not any dings or dents, or scuffing on the alloys" When we saw it, the car was in perfect condition without any scratches/dents. We subsequently purchased the car and Wayne Hilde arranged for the car to be delivered to us. When it did arrive, the car was damaged, also the inside of the car stank of sweaty bodies. We have contacted Wayne on several occasions, we have got quotes as he requested, at our time and expense, we got quoted £934.00 Plus VAT from FixAuto, Renault Swansea have refused to pay that, so once again we got another quote this was for £550.00 from ChipsAway. Renault Swansea have said the damage can be buffed out and that's what they would get their bodyshop to do! Wayne Hilde even called the ChipsAway repairman called Barron, to see if this was the cheapest option, he said it was as the damage was not just on the surface. The final straw was receiving an email from Wayne Hilde at Renault Swansea Offering a goodwill gesture of £250.00. This is not a goodwill gesture, it's an insult, and doesn't even cover the cost of repairing the damage, let alone a hire car as we will be losing the car for 2/3 days. We purchased a car for £10000. : was was delivered was damaged goods, instead of rectifying the problem by paying for the damage in full and compensating us for the stress and hassle, we receive an offer that leaves us out of pocket and with a bad taste in our mouths with Renault. We wanted the car to enjoy and all we have had is hassle and extreme stress, since the day we received it. We are embarrassed to show friends and family as we have received a damaged car. To resolve this issue I would like you to fix the damage that was done between us viewing/buying the car, and it being delivered. And while this is being fixed we require a hire car. We consider this a very serious issue which has caused us an unnecessary amount of aggravation and stress. We would like a response within 3 days with a view to resolving this issue within 7 days. If these timescales are not met, I will have no hesitation in escalating my complaint, to the The Motor Ombudsman. Please reply to my email address amanda-h1@live.co.uk only, as I would like to keep all of my communications in my personalised complaints case file. Yours faithfully Patrick and Amanda Scott


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

[no comment made]


  • Wouldn't recommend
  • 02/05/2017

Most of above don't apply as vehicle bought over internet,


  • Would recommend
  • 30/04/2017

Excellent experience buying our car from Renault! Would definitely recommend to anyone! Our car salesman Karl was very helpful.


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 29/04/2017

[no comment made]


  • Would recommend
  • 28/04/2017

[no comment made]


  • Would recommend
  • 27/04/2017

Improve customer parking would be good


  • Would recommend
  • 25/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

The car was for my daughter for her 17th birthday so it had to be right. My daughter is really happy with the car. I am still waiting on the second/spare key to be handed to me. I was told at the beginning in a phone conversation your sales executive Tom Gannon the service book was stamped at 7,500 miles by the main dealer (Citroen). This was not the case. The young guy David who actually did the handover on the Saturday I purchased the car as Tom Gannon was not in work was very good. I have emailed Tom Gannon for the second key with no response. Also Leigh McGrath has emailed Tom Gannon, still no response. The car is really nice and I would purchase a car from you again as my wife is looking to change her car in the next few months. I would certainly not deal with Tom Gannon again.


  • Would recommend
  • 18/04/2017

NO.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

No questions everybody very professional thanks.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

Brought the car over the internet, salesman Karl was excellent. The whole service was very good, if I had to say something it would be the different prices the car was originally priced at. They kept changing


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

Ni


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The answers to the above questions were not relevant because I bought this car over the phone as I live in the southwest of England. The salesman Karl was very friendly & helpful


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

the vehicle was bought via the internet and delivered to Birmingham quite a way from Swansea. hence the answers to the test drive question did not apply.


  • Would recommend
  • 02/04/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 25/03/2017

No questions but many thanks to Tom Gannon and everyone I met in Swansea that day for a great experience.


  • Would recommend
  • 25/03/2017

No


  • Would recommend
  • 22/03/2017

London west is just 2 miles from my home. I made an appointment with them and waited nearly 45 minutes and no one attended me. Then I came home and checked the Web site and found this car in Swansea which is 186 miles from my home. Since the inquiry of the car Wayne from Swansea provided me information with much commitment and from then onwards until I drove the car from Swansea I was treated really well and felt much accepted. Superb customer service by Wayne and what a difference comparing to London west. I feel it was worth driving nearly 400 miles up and down to get the car I wanted.


  • Would recommend
  • 20/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

The sales people that i bought my van from were great , very helpful and it all went smoothly . Very pleased and would definitely buy from them again .


  • Would recommend
  • 08/03/2017

The sale team and service we received were great.


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Wouldn't recommend
  • 07/03/2017

Was told that the car would be with me in 7 to 10 days it is day 13 and I am still waiting for the car


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Wouldn't recommend
  • 06/03/2017

Best leave it at not recommended


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

NO


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Wouldn't recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 28/02/2017

If I do I have been advised to phone and ask and I feel comfortable to do this


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

I have no real complaints about Neil Jones he is a very polite and professional salesman. I do however have a complaint and concern about how Renault handle their logistics there seems to be no actual information on location or a ETA with their vehicles. I myself have been involved in moving vehicles to new locations, and it didn't take 10 days to even bring a vehicle from Ireland so how a car takes 10 days to come from Bristol I just don't know I could've literally walked to Bristol and back from your showroom in less time. I hope this is something that is addressed by yourselves as I was very disappointed with this aspect of purchasing my car.


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

[no comment made]


  • Would recommend
  • 18/02/2017

The purchase of the car was straight forward and easy, as was the FCA checks. There were however a number of small issues with the car's paper work and maps that took longer to resolve than they could have. That has taken the sparkle off buying the car - which is a great car.


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 13/02/2017

The whole transaction was the smoothest I've ever experienced. Karl would certainly be recommended for his patience and great service. Our sale wasn't particularly straight forward but he made it very easy.


  • Would recommend
  • 11/02/2017

Karl Spencer-Jones was lovely


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Wouldn't recommend
  • 07/02/2017

I intend to contact Renault Retail regarding the extremely disappointing experience buying a vehicle from Renault Swansea. I would appreciate it if you could provide an email address for complaints.


  • Would recommend
  • 07/02/2017

Test Drive was with my local branch in Poole, Dorset.


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Thomas was very helpful with my purchase of the car, my husband is looking to buy a new car in a few months I certainly would go back and see him.


  • Would recommend
  • 06/02/2017

very helpful


  • Would recommend
  • 06/02/2017

When was the car last serviced


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

No. Karl was very helpful.


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

Excellent service


  • Would recommend
  • 02/02/2017

Neil was a great help and made the process of buying a car a lot easier. He didn't come on too strong and make me feel pressured into making a decision, nothing worse than a pushy sales man. His approach was very relaxed which made my experience with you a lot more enjoyable.


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

My purchase, was the best pre-sales and after sales I have had when buying a car. Wayne(salesman) and Dean ( finance ), helped us a lot. Happy customer ?


  • Would recommend
  • 02/02/2017

Was very happy with purchase at Renault Swansea, Ross was professional throughout and made everything very straight forward for us, will definitely be back for our next car from Ross


  • Would recommend
  • 30/01/2017

Our sales representative, Karl Spencer-Jones was very helpfull, informative and not pushy


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

One of the easiest car buying experience I have had thanks to Ross


  • Would recommend
  • 25/01/2017

It seems to take along time for accounts department to refund holding deposit. I have now been waiting 7 days and it's still not showing on my account yet takes seconds for Renault to take it from my card.


  • Would recommend
  • 25/01/2017

none


  • Would recommend
  • 24/01/2017

[no comment made]


  • Wouldn't recommend
  • 24/01/2017

Very disappointed when I picked up my car. The petrol light was on and a joke was made about giving me a push to the petrol station I'd I broke down. The only feature of the car I was shown was the petrol flap. Would have been good to be shown other basic features. Was not offered mats or even told how much they would be to buy. Love the car but not sure about the service


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 21/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

I was very pleased with the way I was dealt with 10 out of 10 thanks


  • Would recommend
  • 18/01/2017

I would like to say that all your staff were very cooperative with assisting me in choosing the right vehicle and finance options


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 16/01/2017

[no comment made]


  • Would recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

Disappointed that description in Autotrader was incorrect. The advert said that the car had a start/stop system. I noticed it just as we were getting in the car to go home. As we had a long journey to do it was too late to do anything about it. Otherwise a good experience.


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

No, it was an excellent experience


  • Would recommend
  • 07/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

No


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

Vehicle did not have a full tank as discuses with Andrew! also the name of the person to line the van did not come from Andrew! have only now had chance to get in touch! van has still not been out our factory!


  • Would recommend
  • 05/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

I was very impressed with the service I received by Wayne he was very helpful and not one of these pushy car salesman you always come across, which made buying my new car a pleasure. Even after I purchased it I received a phone call to see how the car was running and if there was anything else I needed to know about it. I will definitely be recommending. Please pass on my thanks and I look forward to buying future cars with you. Steph Hoare


  • Would recommend
  • 01/01/2017

[no comment made]


  • Would recommend
  • 26/12/2016

[no comment made]


  • Wouldn't recommend
  • 21/12/2016

Live too far away to test drive but I had a video sent over and have test driven a local one! I wouldn't recommend as I purchased over 2 weeks ago and haven't received the car yet..... first there was a delay as the new log book hadn't arrived and now the delivery firm haven't collected the car!!!! Not great as I'm off work today waiting and am back at work tomorrow!


  • Would recommend
  • 20/12/2016

My wife and I met the salesman Wayne Hilde for the first time on Saturday 3rd December and from the time we met to the day we collected our car the service Wayne provided was nothing less than absolutely exceptional. Every stage of the car buying experience was undertaken extremely professionally. We were kept informed throughout the process and sent a personal video of the car we had purchased. Wayne is a credit to the dealership and a great ambassador for Renault. Wayne takes the phrase exceeding customer expectations to another level.


  • Would recommend
  • 18/12/2016

Karl was very helpful and friendly good sales guy


  • Wouldn't recommend
  • 16/12/2016

Service before purchasing car was atrocious, handover was not done by person who sold me the car, did not know reason I had purchased car so quickly after buying Twingo. Poor overall


  • Would recommend
  • 10/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

Bought the car over the phone and it was as described by the salesman Wayne Hilde when it was delivered . I will use your company again . Regards Iain Fippard.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

No


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Wouldn't recommend
  • 30/11/2016

Turned up as arranged on Monday 28th November to collect my car. Very disappointed that vehicle was not ready and that the team had no idea i was even collecting it. (Salesman was on holiday that sold me the car).


  • Would recommend
  • 29/11/2016

[no comment made]


  • Would recommend
  • 29/11/2016

Wayne was very knowledgable and helpful, and saved me a long and costly journey returning the hire car to north wales by advising I could return the car to Swansea. Thank you for all your help... Love my Zoe!


  • Would recommend
  • 27/11/2016

[no comment made]


  • Would recommend
  • 25/11/2016

No, fab service at Renault Swansea!


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

No everything was answered at the time of purchase, great customer service especially from Karl Spencer-Jones :)


  • Would recommend
  • 21/11/2016

Karl spencer jones was very helpful and professional in my purchasing of the vehicle and I would recommend Renault Swansea for purchasing a vehicle..


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

I would just like to mention the fantastic service we had from Wayne Hilde the sales rep.


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 13/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

I was not offered finance as I didn't need/want it. The service I received was excellent.


  • Would recommend
  • 11/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

No


  • Would recommend
  • 07/11/2016

Fantastic service from Used Car Salesman Wayne.


  • Would recommend
  • 03/11/2016

Tom, the sales person I dealt with was very helpful. We were let down by the transport company bringing the car to South Wales which meant that there was a delay in my being able to collect the car due to pre-arranged commitments. A hire car was provided by the branch and a few other issues were resolved by Tom and Dean.


  • Would recommend
  • 31/10/2016

Please pass on my thanks to Karl Spencer-Jones. Possibly the nicest person I've dealt with when purchasing a car. Kept me up to date and went through the whole process with ease. Thank you ???? Linda. 100% satisfied customer!


  • Would recommend
  • 31/10/2016

Very positive experience following dreadful experience with 2 x local Renault dealers - Slough & West London. Approached Swansea directly - spoke with Neil who handled the specific vehicle that we wanted to purchase and the trade-ins very positively and professionally (unlike Slough & West London). Thanks Neil.


  • Would recommend
  • 28/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

I am very happy with Renault Swansea and I would like to say that I was dealt with promptly and fairly. i am very happy with my purchase.


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

The whole process was very good and relaxing from start to finish Thank you


  • Would recommend
  • 11/10/2016

No thanks but Tom is a great asset to your company! Thanks for everything j


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

Karl was fantastic, brilliant customer service he just couldn't do enough highly recommended.


  • Would recommend
  • 08/10/2016

Still waiting on a reply as to: Why the paint job wasn't as perfect as I was promised around the door and touch up bits missed? Why the condition of my brakes wasn't highlighted to me - needs new pads all round and new rear disks? Why I wasn't told about the broken front passenger door handle combined window switch and plastic grip? The car had just arrived when I came to see it to confirm that I wanted it but I feel that the inspection and prep to hand over may have been rushed as I keep finding lumps of car wax and rubish from the former owner as well as the above things


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

Wayne Hilde was marvellous the best we have encountered and took us through everything about the car,and phoned us after a few days to check that we were happy with the car.Top man


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

Car was nearly clean brown paper floor mat under the drivers seat scrampled up and what looked like fag ash on the parcelshelf apart from that ok


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

bought car from Renault Swansea after test drive in wigan. Renault Swansea very hard to get in touch with.will probably px in 2 years


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

This is the third car I and my wife have purchased through the Swansea Dealership. The service we have had on each occasion was first class, and Karl Spencer-Jones(our salesman) was very helpful and pleasant to deal with, but was not at all "pushy". I am very pleased with the Kadjar. A lovely car to drive and, so far, very economical. I have no problem recommending the dealership to anyone thinking of buying a high quality used car.


  • Would recommend
  • 26/09/2016

No


  • Would recommend
  • 25/09/2016

No , very happy


  • Wouldn't recommend
  • 25/09/2016

I have owned 3 Renaults previously so did not need a test drive, even if once was offered. Every courtesy was given to me whilst considering buying my car. Unfortunately, since the salesman has not returned a single call and having had a problem with a missing aerial needed to sort it. Spoke to his boss in the end who resolved the issue. Also sent my old log book with proof of posting and they seemed to lose it. They have obviously found it now as the DVLA confirmed transfer. My husband owns a Renault and uses the maintenance plan which I have signed up to. Unsure now whether this was a wise decision considering my treatment from the sales team.


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 17/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

No questions, pleased with the service very professional and helpful service.


  • Wouldn't recommend
  • 12/09/2016

When picking up the car, we noticed that the parcel shelf and the MOT certificate were missing. We informed the salesman, Thomas Gannon, of this and he said he would get us a parcel shelf and a replacement MOT certificate. Two months later, despite repeated phone calls, emails and a visit in person we still have not received either. Mr. Gannon always tells me he is dealing with it but it does not take 2 months to get a replacement MOT certificate and a parcel shelf. I am very disappointed with the lack of customer service. When I last phoned him, he even tried backtracking on the parcel shelf and going down the "sold as seen" route. However, you can't use that argument after you have told the customer you will get one for them. I am still pursuing this matter.


  • Would recommend
  • 11/09/2016

Very pleased with the service I have received and the bottle of sparkling wine. Tom was very polite and friendly and helpful. I am hoping you'll come back soon with a response to my query about when the next service is due. Strongly would recommend you regardless.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

No question just extra comment about the amazing team you have at Renault Swansea. Karl was a dream to deal with, nothing was too much trouble and always polite and courteous. Karl secured the Dale and explained all options available to us. I also dealt with Wayne who goes above and beyond the call of duty making sure a very special occasion went ahead without a hitch by delivering the vehicle in the evening after his working day. Thanks Renault Swansea for making my son's 17th Birthday one to remember!


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

No questions. I would like to give praise to the Salesperson Neil Jones . We came for a test drive, We intended to test other makes. His understated , informative , friendly approach really won us over. That's what convinced us to take the vehicle we did.


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

Karl was wonderful to deal with...thank you very much


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 29/08/2016

No questions. Excellent customer service, very professional.


  • Would recommend
  • 29/08/2016

Wayne who we dealt withwas wonderful and very helpful. Great job


  • Would recommend
  • 27/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

I bought the car as a distance sale as I live in sheffield, so the car was delivered to my house. I am very pleased with the car, however, I have now had the car for 2 weeks and still not received the MOT certificate from your garage. I have contacted Ross Meredith, the salesman about this and left a message, I am still waiting for him to get back to me. I understand that the V5 registration document will be coming in due course from the DVLA. Please could you look into the whereabouts of my documents and let me know when I should expect to receive them. Thanks


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

Everything from the salesman, Ross Meredith (who was very helpful) to Dean Williams (Finance) was a pleasant experience.


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

Very good service. Can't fault Wayne.


  • Wouldn't recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

Tom was a great help. He really made the buying of my car very easy going he's a credit to the company .


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

no. Neil Jones the salesman was excellent. he made the whole process very easy and ensured that he was available when I collected the car. I was so pleased with the car and service by Neil that I recommended a friend, who has since attended, met Neil and purchased a car which he will be collecting on Friday.


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

no very pleased with service we had at Swansea


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

Awesome service by all concerned. Thanks to neil.jones@renault.co.uk my salesman. Car is lush. Drives like a dream. Many miles done already. Thank you.


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 20/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 15/07/2016

No


  • Would recommend
  • 15/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

I purchased my last car from this garage & said I would never return. I called as a last resort and could see that the salesman I dealt with previously was no longer there which was a blessing. I can only hope that when I need to take the car in for any problems/services etc that I will be dealt with more professionaly than I was previously.


  • Would recommend
  • 09/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

Fantastic service from salesman Wayne, thank you .


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

My sales representative was very professional and dealt with my purchase in a calm & friendly manner. At no time was I made to feel uncomfortable or "pushed" into anything, fully explaining anything I didn't fully understand.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

No questions, however I would like to thank Renault Swansea for a fantastic and friendly service, I am VERY happy.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

Brilliant service would highly recommend


  • Would recommend
  • 30/06/2016

The only down side was no books or service details with the car has it had only done 17000 miles, I have asked for them but still have nothing through the post??? Regards Neil Smith


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

Not at the moment. Thank you.


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 24/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

I was very happy with Wayan the sales man Went through everything I need to know


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

No questions. Just like to say huge thanks to the salesman Wayne Hilde for an excellent experience


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 10/06/2016

Fantastic service. Would thoroughly recommend. Really helpful with all questions


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

No questions, but just to say we were very happy with the service. We have recommended both the vehicle and the dealership to a friend.


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

None


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

Still awaiting Gen 3 card


  • Would recommend
  • 31/05/2016

The reason I have answered no to the last questions is that I am not yet in possession of the vehicle, due to a mix up with the transportation. After having two estimated dates I still haven't had a date as to when I can collect the vehicle. This has been very frustrating. I understand it is not the fault of the Swansea sales team and therefor someone in the transportation department needs a bit oif a shake up!!


  • Would recommend
  • 31/05/2016

D would recommend to a friend but told to avoid a certain salesperson


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

Looked after me very well


  • Would recommend
  • 25/05/2016

Hi, initially I was pleased with the service I received from the sales personnel. However to date I have not received my car, 11 days after I placed my deposit. I have been in touch with Renault Swansea a number of times to enquire as to what is going on. I was informed that as I had ordered a two tone Arizona and black it had not been delivered and was still at Southhampton awaiting delivery to Swansea. I telephoned again on 24/5/16 but it was still not available. I understand this is not the sales teams fault but I am disappointed at the amount of time I have been waiting as it was advertised as available now on the Swansea website. I asked if it would be available for this weekend, but the sales person could not guarantee I would receive it. if it is not available for collection by the 28/5/16 I am considering asking for my deposit back, I do not wish to do this as I really like the vehicle and have eagerly been awaiting it.


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 21/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Wouldn't recommend
  • 16/05/2016

very eager to sell products, but hard to get information after you have been sold them


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Wayne, the sales person who dealt with me, was exceptional throughout this experience, I would definitely recommend him to my family and friends who are looking to buy a new car.


  • Wouldn't recommend
  • 09/05/2016

Can you please forward me a copy of your complaints procedure. I have contacted Mr. Bowen Branch Manager to ask for a copy of the complaints procedure, however, I have not had a reply to my email. Many thanks


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

Excellent service and top class salesperson


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

Fantastic service from start to finish, very happy with our new car


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

I would just like too thank Tom for being so helpful in sorting out my car for me


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

Yes, where did you get such friendly, down to earth staff?


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

[no comment made]


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 09/04/2016

No questions other than we knew Swansea Renault and part ex a Megan's estate so did not require test drive and already use after sales service. Ross was very helpful, supporTive and w.as a pleasure to do business with - put both myself and wife at ease. I did not have to visit garage after deCision made and he totally made my wife's exchange a very good and painless experience. Well dOne ...will use again and recommend.


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

Excellent service from Wayne will definitely recommend friends and families to Renault Swansea


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

No


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

Excellent service all around


  • Would recommend
  • 01/04/2016

just like to say how helpful and friendly your sales people where.


  • Would recommend
  • 01/04/2016

It is not a question but we would like to add that the Sales Executive, Mr Wayne Hilde was excellent throughout. When we went to have a general look around, the test drive, when we purchased, collected and with his follow up contact. We liked the car but his care and consideration throughout probably swung our decision to buy.


  • Would recommend
  • 31/03/2016

No questions, just wanted to say that Wayne Hilde was absolutely fantastic. A credit to your company.


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

Wayne Hilde was the main reason we chose Swansea Renault. His professional manner and efficiency were second to none. We will recommend you in future thanks to Wayne.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Wouldn't recommend
  • 22/03/2016

I'm not sure whether I would recommend the dealership or not. Whilst I believe effort was made to please me as a customer, I think the systems in place do not promote this. Both times I had to visit the dealership post purchase I was kept waiting for an unacceptable length of time. I believe this was because of the lack of coordination between the sales, service, valeting teams and external paint repair specialists. For example, arranging a 0930hrs appointment but not getting the car looked at until 1150hrs is not good customer service. I can't remember if I was offered finance or not. I made it clear to Tristan very early on that I would be buying the car outright. I found Tristan knowledgeable, personable and helpful. Katrina (sp?) on the reception desk was also helpful and she actually took responsibility in finding out what the situation was when I told her how long I'd been waiting. I am very pleased with the car but there were some issues on collection. The "eco" button on the centre console was inoperative. I only found this out whilst on the motorway heading home. Thankfully I managed to sort this out myself without another trip to Swansea. The switch had been forced and was jammed in. I reseated the switch and it became responsive. The worse issue was bad scratching on the roof of the car. I couldn't see this during inspection on collection as it was centrally placed on the roof and not visible. This was evidently caused by the magnetically mounted placards you place on the top of cars. An insane policy in my opinion. This has now been sorted thanks to Tristan and Dean. I found the amount of financial nannying, warning and box ticking quite overbearing too. I have bought new cars from other manufacturers and don't remember it being quite so heavy. Especially since I was buying the car outright and not taking finance. Finally the G3 protection I received as compensation for wasting the morning at the dealership during the initial paint repair was also not the best experience. I was delayed again and the final result does not look convincing. Only time will tell if it resists dirt and aids cleaning but the amount of smears and marks on the paintwork was disappointing. I can't imagine what kind of process leaves the kind of marks I witnessed. I have taken photos of the marks for my records. I am happy to be contacted to discuss this further.


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

No


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

I have not collected my car yet, due to be picked up on 30.3.16


  • Would recommend
  • 15/03/2016

No further questions thank you.


  • Would recommend
  • 14/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

Excellent service


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 05/03/2016

[no comment made]


  • Would recommend
  • 05/03/2016

No thank you.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 29/02/2016

I made it clear i was a cash buyer so didnt need finance..i didnt need a test drive as being a main renault dealer i knew id get a good car..2 of my family are customers of renault swansea and i know the service is bang on..things have gone wrong with the car which is never good but the service iv receieved has been amazing so i would reccomend you and actively reccomend you


  • Wouldn't recommend
  • 29/02/2016

Any chance of my handbook, service book and promised return phone calls?


  • Would recommend
  • 26/02/2016

I've been trying to get a hand book for car, where would I get one from and there was no aerial


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

Not offered finance as i made it clear i wanted to pay in cash. Salesman Ross was very acomadating.


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

I would like to mention Wayne Hilde who sold the car to us ...friendly personality, extremely helpful with any worries we had and we would definitely go back and seek him out when we come to change the car in the future.


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

no


  • Would recommend
  • 09/02/2016

n/a


  • Would recommend
  • 04/02/2016

I was most impressed by Tristan the sales person who kindly agreed to help me resolve a problem where my ban initially blocked a debit card payment. Tristan offered me the option of coming back on a different day to collect the car or he was willing to work late to enable me to contact the bank and resolve the payment issue. I feel he went beyond simply just offering good customer service.


  • Would recommend
  • 04/02/2016

how long when bedding in car does it take to get benefit of 70+mpg as currently car is only performing at 46mpg with mostly motorway driving. can you advise if this will improve after 1000 miles after bedding in process is complete


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

We are very happy with our purchase and the customer service we received from Wayne. He was very thorough,helpful and a complete gentleman.


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

no


  • Would recommend
  • 31/01/2016

Great sales person very satisfied with the service


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

Great service by Wayne, thank you once again ????????


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

None, information and sales rep very good would certainly recommend friends and others.


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

wayne our salesperson and all staff we met were very friendly and helpful, would use swansea branch again


  • Would recommend
  • 31/12/2015

I would like to thank Wayne Hilde for his help and guidance; I look forward to dealing with Wayne in the future.


  • Would recommend
  • 30/12/2015

The salesman, Tristan, was very helpful and not too pushy.


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

Very straight forward Wayne was very knowledgeable . No finance offered as it was a cash deal.Nice easy handover, and I'm confident that if any problems should arise they will be dealt with efficiently.


  • Would recommend
  • 27/12/2015

[no comment made]


  • Would recommend
  • 22/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

No


  • Would recommend
  • 19/12/2015

I was massively impressed by the professionalism and genuine care offered by your salesman Wayne


  • Would recommend
  • 19/12/2015

[no comment made]


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

Possibly the salesman Ross should have taken some time to explain how the things like Bluetooth and other various items on the car is working. I may have to travel up again to have some items explained to us. Thank you.


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 08/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

After a week still waiting for a drivers handbook to fully enjoy the cars features.


  • Would recommend
  • 04/12/2015

Pleasant used car purchase. Salesman was friendly, car performs well and bodywork was sorted out before I collected.


  • Wouldn't recommend
  • 01/12/2015


  • Would recommend
  • 01/12/2015


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 29/11/2015

[no comment made]


  • Would recommend
  • 26/11/2015

[no comment made]


  • Wouldn't recommend
  • 20/11/2015

I recently purchased my new car with you and I was not happy with the overall service that I was given. I had a Clio previously on the renault options finance and I came in as it was coming to the end of my agreement and I wanted to get another new clio. Initially I was dealing with Rene, whom I discussed everything I wanted for a 65 plate Clio including a monthly price etc etc. He said that this was all ordered and I would come back later on to sign all the finance. About 2 weeks later I had a phone call from you saying that Paul was off sick and someone else was taking over the sale of my car. I was fine with this and just assumed Rene was Paul. A few days after this, I was called again and asked what monthly payment had been agreed and they said they did not know how that figure had been agreed as they couldn't get it that low. They said they would look into it and call me back. I didn't hear back for a few days so headed into Renault myself. I chatted with someone else and they said what 'Paul' had done was taken my car as a deposit and not that I was returning it under the agreement so my monthly payment would actually be a lot more. I was not at all happy with this especially as the man who initially dealt with my sale was sitting across the forecourt I said that it was him I had been dealing with but everyone kept saying I had dealt with Paul. I then spoke to Tristan who had some 15 plate clios available, I found him to be great and he couldn't do enough for me. I eventually decided on the car and everything was then sorted and I signed for the finance etc. We then agreed when I would pick the car up, when I arrived to pick the car up, Tristan said that it wasn't ready and he thought I was coming in on the Saturday, a day I never agreed to as I knew I was going away. I had also changed my car insurance over so I was not at all happy by this especially after all the hassle I had been through before. When I did pick the car up, Tristan was great and I received a bottle of wine, mats and a full tank of diesel which I was very grateful for. Overall I'm really happy with the car and have always loved a Clio but I just was not happy with the overall customer service I received.


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

Ross was ver efficient, helpful and friendly.


  • Would recommend
  • 15/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

why is there no cd even though they are being fazed out people still have lots of cd,s or even offer a usb stick for free it is not an expensive option


  • Would recommend
  • 12/11/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

All staff were very polite patient and helpful.


  • Would recommend
  • 28/10/2015

Neil was a very helpful, not a pushy salesperson and gave me a lot of help with the Megane.Thanks Renault.


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 21/10/2015

[no comment made]


  • Would recommend
  • 11/10/2015

I have taken out both your 3year servicing & 3year extended warranty plans, but as yet have not received any other confirmation than the receipts of purchase. I understand that a booklet detailing fully the terms of Warranty will be sent. Regarding the service plan, I presume a detailed service schedule will also be sent. Finally I have changed the initial registration number to my personal number plate of A16KRL which I should like to appear on both the service plan & extended warranty plans. The pre-registration given by Renault was KD15ZFM.


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

Neil was excellent throughout my purchase Ana answered any questions I had. Hope to deal with Neil again when I purchase my next Renault.


  • Would recommend
  • 07/10/2015

Who do i need to talk to about what apears to be a problem with many Clio owners. The Medianav is not performing at its best. i.e. 1) Bluetooth phone conection keeps disconecting after a few minutes. 2) Unable to enter a full postcode on the Navigation, I understand that there is an upgrade I can purchase (european maps) that will upgrade the post code. However as I do not want European maps as i do not intend to travel abroad, therefore I am stuck with a partial navigation system. The rest of the car is fantastic and I am please with my purchase.


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 29/09/2015

The room in which I dealt with you was too small and everybody could hear your conversation with people coming back and fore.


  • Would recommend
  • 26/09/2015

Tristan is a wonderful salesman and made the experience so much fun. Tristan is a credit to Renault and I look forward to dealing with him in the future.


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

Could you kindly ignore my first survey? This isn't my first rodeo with Renault! My questions regarding folding mirrors have been answered. and yeah Niel was an awesome sales man,he was patient, friendly and kind. And yeah i would recommend to friends, family and foe.


  • Wouldn't recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

Nothing to add = satisified with servcie. We have had two new Scenics previoulsy so were more attracted by the model due to the reliability etc.


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 14/09/2015

Just to say Ross was superb throughout and made things really easy for us, thank you


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

no


  • Would recommend
  • 05/09/2015

no


  • Would recommend
  • 04/09/2015

As lived some distance away, not possible and had already driven same model locally so was aware of performance. Would have preferred the trade-in price to have been agreed with me before I was presented with all the paperwork on arrival. Appreciate my being some distance away was a complication, but having been told the vehicle needed to be seen first I was not really happy being presented with a fait accomplis.


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

Wonderful service and back up after a tiny fault with the boot opening. All sorted in an instant the day after purchase. Many many thanks to Richard O H at Swansea.


  • Would recommend
  • 02/09/2015

Aftersales was not required as we live 100 miles away in Swindon and hope to get our servicing done by a Renault dealer locally. Is Fish Bros. the only one in Swindon?


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

Good service from Ross Meredih


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 22/08/2015

No


  • Would recommend
  • 21/08/2015

[no comment made]


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 18/08/2015


  • Would recommend
  • 14/08/2015

Great customer service, all staff very helpful and friendly! Many thanks again!x


  • Would recommend
  • 11/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

We had already told the sales assistant we were paying cash therefore no need of finance


  • Would recommend
  • 20/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

very disappointed with the amount of fuel put into a new car purchased from this dealership


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

Renault representative (Ross Meredith) was excellent , from start to finish. Making the purchase as smooth as possible


  • Would recommend
  • 06/07/2015

[no comment made]


  • Wouldn't recommend
  • 05/07/2015

Originally I dealt with a Scottish guy Darren who was very polite and discussed figures on the car I purchased. The following day Darren was off work so I dealt with Tristan who was very unprofessional and made inappropriate sexual comments which made me feel uncomfortable. I felt he acted in this manor as I was am a young woman. Tristan spoke with his boss and confirmed the figure that Darren quoted and also shuck hands. I returned later that day and Tristan and the manager kept changing the price and trying to increase the amount even though I'd taken out a loan through work for the amount quoted by Darren. They made me feel very umcomfortable. The over all experience was horrific I felt really distraught leaving the office, where as I should have been excited about the car. The only reason why I put the deposit down with Tristan was due to the fact I really wanted the car. Finally I had the car for the price Darren quoted and Darren closed the deal the next day! Darren was so nice, apologetic and reassured me I could go see him for any more help.


  • Would recommend
  • 04/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

I dealt with a sales person named Ross, he was excellent, no pressure sales but very helpful at the same time, this is very rear today


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

[no comment made]


  • Wouldn't recommend
  • 30/06/2015

A very disappointing and frustrating car buying experience all initiated from the wrong car being delivered from the compound! This was made worse when the car was sprayed by a Renault approved body shop. To say the work was ameratish would be a massive understatement! Several time I considered walking away due to the stress and appalling quality control I witnessed over purchasing this vehicle. A different car was eventually offered and Renault offered to pay for the paint protection. Unfortunately even though the outcome was eventually ok the whole experience was not and so I cannot in good faith recommend buying a Renault. I hope that eventually my experience with this new car will enable me to convert to Renault but it certainly isn't there at the moment!


  • Would recommend
  • 29/06/2015

Purchase took longer than advised however Richard did a good job of it.


  • Would recommend
  • 27/06/2015

no


  • Would recommend
  • 26/06/2015

Having had the car almost a week, I am a little disappointed in discovering an intermittent fault with the abs steering sensor and having to wait a week before this can be addressed. Having baby to carry in my car I both want and need my vehicle to be safe for her and my family. I feel this questionnaire in no way reflects the actual customer service experience had.


  • Would recommend
  • 25/06/2015

Both Tristan and Dean were excellent to deal with.


  • Would recommend
  • 22/06/2015

[no comment made]


  • Wouldn't recommend
  • 22/06/2015


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]

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