Renault Swansea

01792 692 035
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Richard Harris was fantastic. Very thorough and saw us through past working hours!


I was a little disappointed with the time for delivery but overall very satisfied


I am completely happy with renault swansea Greg and Richard were brilliant my car is motability car i have used Renault swansea for many years and always go back


Richard Harris dealt with my purchase and he was excellent from start to finish.


excellent service from people that had a sense of humour, were very polite and caring and who understood that I knew what I wanted before I went into the garage. I went to get a new Motability car and I wanted the new Koleos.


I'd like to note how friendly, professional and helpful staff were at Swansea. From the desk where Sandra greeted us with a warm welcome of offers of tea and coffee. The sales advisor Justyn was amazing, down to earth yet very professional he gave me the complete confidence to lease the car. And Sean in finance was explained in detail the financials


Nothing else to say


Craig Randall has been brilliant throughout the whole experience and I would definitely recommend family and friends to Renault Swansea


Very Friendly and helpful staff.. Had a minor admin error but overall was dealt with very well X very pleased with the car so far


Was informed that vehicle had brake assistance. This turned out to be an optional extra. The phone system when ringing in . On occasions no one answered .


I have to say I was extremely impressed with the whole process from the time I arranged an appointment to discuss my car, right the way through to collection. Richard from the swansea branch was simply amazing, he talked me through everything, he kept me up to date with the whole process. He even sent me a few little personal videos which I thought was a lovely touch. I would definitely recommend Renault Swansea to anyone. Nothing is too much trouble and I?m looking forward to my next purchase which I?ll definitely be returning to do. Thanks Richard for going the extra mile it was very much appreciated.


The sales person Kelly was very helpful in helping me choose my car and I am grateful for her advice


Richard was great, explained things thoroughly and kept in touch regularly with updates of my new car


This is our third car purchased from Renault Swansea and always found them very helpful and informative and if we weren?t happy we wouldn?t keep returning.


Good experience


I had full intentions of giving good feedback 10/10 etc but in all honesty I would not be telling the truth about my experience. All in all very disappointed with the whole purchasing experience but didn't like to say as the salesmen was nice enough (although when I had to return after collecting my car I did complain about the very poor communication in Swansea). It did feel like they were doing me a favour instead of me feeling like a valued customer buying an œ18k car. I was unable to test drive as they couldn't find trade plates. and communication had sadly been poor throughout. Added extras I could have purchased were not mentioned during the sale. When I wanted to order an add on once I realised I could do so, this was badly received and I was virtually threatened with a reduction in my part ex value as I would have to wait a longer time for the car. I emailed about other upgrades but received no response even to say it was too late. Collecting my vehicle was a long and stressful rather than exciting experience. There were some administrative issues. I also wasn't given the reg number beforehand and had problems with the insurance when picking up the new car. I still don't have some of the extras I would have liked . I'm sorry to say that I don't think I'd buy from Renault Swansea again. No doubt this will affect future relations if I have to go back for anything but I feel Renault Swansea have a lot to learn in terms of basic customer service. It may have been a one off as a relative had a good experience buying recently but for me it wasn't great from start to finish. Not having bought a new car in 10 years it was disappointing sorry.


Some communication issues regarding the Easy Life Servicing contract. Apparently their one click option for the contract to be emailed to me didn't work.


Was very happy with the service, had no issues an completely met my needs


The Sales assistant was very polite and helpful. The purchase of my new car was very easy and i was always kept informed.


I found the whole experience of changing my previous vehicle to a new vehicle very satisfying and would recommend this to my friends and family.


Really impressed by how easy it was to purchase with Renault - no time wasting drivel, we came in, said what we wanted, immediate no nonsense quote, immediate test drive and decision made to buy car. Job done!! So pleased.


Very friendly and approachable staff, well explained and brilliant deal


The sales man Justin DVies was great and very helpful. Manage to exceed expectations by getting my new to me within a week.


Excellent and friendly


I was initially contacted by Salesman Sean who was very patient and thorough with giving me relevant information that helped me to decide on which car to get. Three months later salesman Justin Davies handled the sales process which was smoothly done. He was also patient, informative, and very good at what he does. Sean and Justin were excellent on the day I was picking up the car.


All good saw the same car slightly cheaper on line but I'd always buy local for better customer service. Ps I love the car


My experience was excellent,so diffrent from Fiat that I would deffinatly buy with james again, he was profesional ,kind and made me feel that i was the only person he had to see to .He was so good that i will recomend him to my friends


I was dealt with by Justin who was great, he explained everythingvwithout beeing pushy, he kept in touch on a regular basis explaining what was happening with the deivery of the car,


on arriving at Renault Swansea one is made to feel at home, the staff are polite and very helpful, you know immediately you have chosen the right dealership.


I was very pleased with the experience of purchasing once again with Renault. Thank you for meeting my requirements in a professional and caring way.


We were updated by phone every few days, had a video of the new car sent to us when it arrived earlier than expected, & the staff were friendly & professional.


I came in to your Swansea showroom via a loyal customer discount day. my wife and myself was helped by Richard Harris. he was most helpful and had all the answers to our questions. He was very approachable and made us feel very welcome. he is a credit to your company.Also Sean who saw to the finance was very helpful


Would like to give Craig Randall a very big thank you for the swift, professional approach on selling me a new car. I had a very short time frame and existing balance left over from my old car, but he explained the situation and gave me the best deal possible. Would just like to acknowledge Craig for his excellent knowledge and skills, along with his professional approach and recommendations. Definitely recommended, thank you for supplying my family with a new car.


Very good.


Friendly approachable sales staff. Answered all our questions. Kept us updated re delivery date. Would recommend Renault Swansea to my friends


I could. Not wish for better service and help.


Very good


We dealt with Justin, he made us feel at ease with buying the new car. He was very friendly, had cup of coffee and had all the time for us, he didn?t push he gave us the option and explained everything very clearly. Excellent service provided by him


Support and service I have experienced from the initial interest and discussion with staff to taking delivery had been top drawer


Friendly and welcoming. James kept in touch and informed me at every step. Nice personal touch


Richard was very helpful and informative, couldnt have done more. Was misadvised of the cost of gap insurance by sean however, and he was very rude and patronising when I queried it, resulting in me cancelling it. This was no reflection on Richard though.


Everyone was really friendly, and I am very happy with the service


Very good experience in purchasing car. Dealer was enthusiastic and helpful


A very positive experience from first contact with Kelly Yeats, who was knowledgeable and very informative without putting any sales pressure on me. She was extremely helpful.


Y


Kelly helped me in every aspect of the new car. I felt she was both efficient and supportive throughout.


From the moment I entered the showroom Justin was very attentive and listened to what it was I wanted out of my next vehicle. He was very personable and easy to talk to. Throughout the whole process of purchasing the vehicle- Justin kept in touch to give me progress updates and even went as far as to send me pictures of the car when after the side bars had been attached. Both Justin and the financial agent I dealt with demonstrated exemplary customer service- which is something that is extremely important to me. Due to this I have every confidence in returing to this dealership when my new vehicle is due for change. I was very impressed!!


I came back to Renault for our new cars based on the service I had with my last car. Again we have had amazing service, especially from James Grosvenor who has been fantastic. Will definitely be coming back when we?re due for upgrades.


Richard was excellent - cannot fault his experience and knowledge. He kept us constantly updated throughout the process of purchase to delivery up until we were handed over the keys.


Kelly was really helpful and informative in helping us to purchase our new car.


Richard Harris was a pleasure to deal with on the purchase of my new car, always putting the customer first, listened to what I wanted and exceeded all expectations. Not only would I recommend Renault but I would advise them to see Richard he is a credit to the company.


Craig was excellent. Communication was brilliant throughout. Smooth, fast process!


This is my second new Renault vehicle and I am very happy with the product, however the after sales service could be better. I appreciate it is less than a month since I took delivery but I am not convinced that I will have a call to check if I am satisfied. I presume that this why I am completing this questionnaire with no further communication.


Richard listened to what I needed from the car and gave me options. He was always very efficient, professional and guided me through the process without being pushy. He kept me informed every step of the way. He is a credit to your organisation.


I have purchased a Renault for my wife from the Renault garage in Swansea since about 1980. That statement speaks for itself.


Fine except we were offered to take out the service monthly plan which I accepted forgetting that 2 years free servicing was included in the purchase, surely this should not have been offered. I have asked for this to be cancelled hopefully this will be done promptly and no monies taken from my account.


Excellent


Excelent service


Really helpful staff. Gave me loads of information about the car I wanted to purchase. Highly recommended


Im very pleased with everything thank you to kelly


All happy thanks, Craig was excellent.


My wife and i foumf ricahrd very friendly, proffesional and not pushy at all. It was a plesure


An all round good experience. Kelly was excellent to dela with throughout.v happy


We were very happy withJustin he was extremely helpful


I could not fault anything at all everyone was friendly and helpful made it an enjoyable experience Justin and Sean were brilliant could not fault them at all i would recommend anyone who is looking to buy a car to go there highly recommended


Having been to two different dealers who never greeted us or offered any information regarding the mobility scheme in fact it felt like they didn?t want our custom. it was very welcoming to go to the Renault Swansea shop & be greated by your sales gentlemen Justin Davies who greeted us, made us feel welcome & gave us all the information we needed, this is the reason why we went with you for a car. Can?t praise Justin & your company enough thank you!


I would like to comment on the fantastic service I received from Kelly Yeates at the dealership. I was made really welcome and everything was explained right the way through the purchase in a totally professional manner. Thanks very much Kelly and well done.

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Very helpful and friendly


It is a shame the service plan can only be used at the place you bought the car; there is a much more local dealership/workshop but they cannot do the servicing under my plan!! Was not aware of this when I bought the plan


very happy with the work done on my car


I loathe the call centre when booking the car in. The window on my car was stuck open and wouldn't close. I was offered an appointment 3 weeks later! How can I use the car with such a security issue. I had to visit the dealership and the helpful service staff took the car in that day and got it repaired in 2 working days. This could not be arranged via your useless call centre staff.


Rachael and colleagues were great as ever


I was not overly impressed with any of the aspects of the experience. It was hard to book in, the service wasn't completed properly the car was still dirty on return to us. Just not what I would've expected from them. I transferred from another Renault dealership for convenience but I won't be coming back.


Good customer service from service desk people


We were looked after perfect. Was given all the explanation about the car we purchased. No problem at all. The car is superb. Thanks


Booked my car in for annual service friendly staff booking in on the day pleasant surroundings to wait plentiful refreshments bathroom areas immaculate


I purchased the Dacia recently at a Ford dealership. Issues highlighted on purchase were resolved by Renault Swansea by agreement with Ford. All issues resolved successfully.


Everything was good. Thank you


Excellent service


booked in and completed on time


The last visit was OK, however visits in the past have been a nightmare! treated as an idiot at reception, and on one occasion with four faults needing attention to a brand new car, none were attended to, with the excuse being, 'we did not know what you meant' despite offering to show and explain to reception staff, my offer was refused, with the attitude, we know all about cars, you don't! Let's hope the reasonable service I had last visit is continued.


After paying ¶œ139.00 for the first service, as a lady driver I could not really tell you what happened to my car apart from it was washed. But the sills weren't wiped, which I would of thought would be included in the wash procedure.


i am very satisfied with the work done and the way i was looked after during my visit to renault swansea


Date sent by text was wrong so I took it in end of the day it should have had service ready for next day. Tyre pressure light came on few days after service. Had to wait for part and sat nav needed update.


The staff were very pleasant and kept me informed about the ongoing work.


My car had a problem with the driver side wing mirror not retracting. This was dealt with efficiently and with no recurring problems with this fault.


Fixed price service at my local dealer.


Very friendly staff


Good service, really friendly customer care staff


Staff were efficient and organised, received a call to let me know vehicle was waiting to collected,


Service from the company was excellent. The price for additional works that were needed was rather high and so I decided to have the additional work (change the oil plus something else) with a local garage


Staff very friendly,helpful and polite a real credit to renault swamsea


I bought a newish car sales guy was brilliant pleasant and very helpful and the little problem i had with the lights was a minor blip fuse had gone.


Car park full had a task to find parking space the rest was v good


O


I had no problems with service at Renault Swansea as pay on plan , and staff friendly and helpful . The issue I have is cost/price for work service advice stated was needed - front break pads & discs needed replacing and was quoted ¶œ250. Next day I had work done for ¶œ160. In local garage


Excellent communication. Staff are pleasant, friendly and helpful. Always a cuppa on hand whilst you wait. Vechicle cleaned inside and out when handed over. Easy location to drop car off.


They're a good bunch. I can't fault them.


all ok


The staff were very helpful


Kept informed every step of the way,very quick,service


Renault Swansea were absolutely fantastic, very friendly staff. Just wouldƒ??ve been better if the customer service department over the phone had communicated with renault Swansea better, as my car was booked in for something completely different


Never had any problems with Renault Swansea and would recommend them to anyone.


Waited whilst my car was being serviced. Comfortable waiting area and I was offered a cup of coffee. Pleasant staff and a clean car returned to me. Good customer service all round.


Everything went as expected.


Very satisfied


No comments


The twice Iƒ??ve taken my car for service, I have received a friendly welcome - the service staff canƒ??t do enough for you - I am kept updated the whole time - very pleased.


very happy with problem the car had


Excellent


Waiting for a seat heater switch to be fitted which has been gone since the car was a few days old i told the salesman but also told him it was no problem I would have it done on the first service so it has been ordered just waiting for them to phone me when it comes in


Car collection and delivery on time. Completely satisfied with work carried out


Excellent experience


Problem with electric window was resolved


An outstanding service at Swansea. My car was booked in for a service and I turned up by mistake on the Friday and without any problem they serviced my car on the Friday. A huge thank you to the young lady at the servicing desk.


A very pleasant visit.


Friendly helpful professional


couldn't ask for more,no hassle dropped the car off was given a time to pick it up. Given a call when the work was done.


Excellent


Made very welcome


The fact I had a service agreement for my car..I am 61 they did not tell me it had run out...I assumed I was still covered but apparently not. very disappointed... I still have not been told whether I am covered now or not no communication at all


Hassle free experience apart from having a warning light appear on the dash board after having a service done about tyre pressure.


Very good and very helpful girls in reception.


Have always been satisfied with service received over the years I've dealt with RENAULT and DACIA


Good communication while car was being repaired


it was ok


Ð??


I was advised my car would be ready for collection at 4pm however I had to wait an hour


Efficient and friendly service


My car wentin for its first service. I received a video showing the 25 point check. I was very impressed with this


Very good service but they were not able to get the part to fix the car when they had found the problem had to wait 2 weeks before there was a time available to do the work.


very good.


Smooth efficient service


Very efficient


Excellent service and the staff are always pleasant and very helpful.


Aside from canceling and moving appointment without my knowledge, I was quoted ¶œ73 and charged ¶œ102... couldnƒ??t tell me what the extra ¶œ30 was for and said they donƒ??t do services for ¶œ73. I had an email quote with that price and showed it the lady but she said no thatƒ??s an estimate (my car is electric) But couldnƒ??t explain why thatƒ??s the price I was estimated and wouldnƒ??t be anywhere near the price Iƒ??d pay. She also at first tried to charge me ¶œ179 which was for a service on a petrol or diesel car.


Very friendly staff nice clean waiting area with tea and coffee provided.


No further comments needed


No problems, excellent service


Very pleased with every thing they had done with the car


The car is very poor and unreliable. Rattles from the engine and inside of the car together with the Satnav freezing all the time. I want my Toyota back.


All was ok


Good service


Very pleasant


All went well.


great


All good


Very happy with the service


x


Happy


Friendly staff


Always friendly and efficient


good


X


Nothing to say


Very friendly


Very good service


Very good


Good service


Everything went as expected


Perfect


Very good


No comment


Very good service


Excellent


Very friendly team

  • Sort reviews by:

  • Would recommend
  • 22/10/2017

Apologies for the delay in answering the survey I have been pre occupied with ill health in my family. Many thanks to Ross Meredith his customer service was exceptional.


  • Would recommend
  • 10/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Wouldn't recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

Good buying experience.


  • Would recommend
  • 27/08/2017

Outstanding service from Wayne. Was undecided wether or not to buy from you. Wayne was the clincher. Thank you


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

Everything went well throughout until I received a phone call informing me that my car had been damaged and I would not be able to pick up my car on the agreed day.


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 19/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 13/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

Quick note, I was simply upgrading to another clio so I didnt need a test drive


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

No


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Not really a question. I would just like to say that the customer care I received whilst at Swansea Renault was exceptional the salesman Mr Wayne Hilde was extremely professional in all aspects. These qualities is what sold me the car. I live in Cardiff and it would have been much easier for me to purchase from either Cardiff or Newport branches but the salespersons in both where not has professional. Wayne Hilde even sent me a full video of the car rather than just a picture which I asked for. This actually sealed the deal for me I hope he gets the credit he deserves. Thanks again Wayne it was a pleasure. Kind regards Dennis Evans.


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 28/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

excellent service Darren the sales guy was brilliant


  • Would recommend
  • 11/07/2017

Don't think so


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I have one free service for the first year when will I have to pay for the other three


  • Would recommend
  • 01/07/2017

Just to comment that Sean made buying a car a very pleasurable experience couldn't have wished for a better salesman.


  • Would recommend
  • 28/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

No. Everything went we thanks to Wayne the salesman and Dean in Finance


  • Would recommend
  • 26/06/2017

we are in scotland aftersales no good to us,but everything was first class


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 15/06/2017

[no comment made]


  • Would recommend
  • 15/06/2017

[no comment made]


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

I had already had a test drive with another branch so it was not needed. I was dealt with by Wayne who was very helpful throughout the purchase. He has a very friendly manner and was easy going but professional enoough to contact me when I had mistakenly overpaid.


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

My wife also purchased from Renault in January. She was told that there was an incentive if she recommended someone else. This was mentioned at the time I made my purchase, but nothing came of it


  • Would recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

Great service from your salesman Karl


  • Would recommend
  • 04/06/2017

[no comment made]


  • Wouldn't recommend
  • 01/06/2017

The price you had the car listed at was on lots of sites but i was told when i called that this was the wrong price so didn't start too good, but we did come to an agreement in the end,i must admit with the lack of communication after i had paid i did start to worry & panic as i thought i had been had by a scam up until the deliver driver arriving with the car so instead of excitment i was panicing, also i was sent no paperwork or confirmed if it was taxed i had to ring to confirm all of this, i was told there was no marks but the alloys are quite damaged & there is a very bad scratch as you open the back door it is down to the metal, the car was dirty inside too with sick maybe from a baby or child in the back seat, so that is some of the things i would suggest to change or improve on as it did spoil my purchase of my new car


  • Would recommend
  • 31/05/2017

No , all information we needed was given to us . Thank you


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 29/05/2017

Neil Jones was great to deal with. No fuss, no hard sell, the way buying a car should be.


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 22/05/2017

[no comment made]


  • Wouldn't recommend
  • 15/05/2017

There were a few nasty stone chips on the bonnet and i was told that they would be taken care of before we had the car yet when we picked it up the job they did was terrible, just a spot of paint off one of the pens which didnt even cover the bare metal. The least they could have done is supply a touch up pen but i wasnt even offered one. So as far as recommending you to anyone that is the reason iv said no


  • Would recommend
  • 13/05/2017

None


  • Wouldn't recommend
  • 13/05/2017

Absolute terrible service!!!!! No RECEIPT HAD TO PUSH FOR 2nd KEY - TRIED TO TELL US VEHICLE CAME WITH ONLY 1 NEVER ANSWERED EMAILS DIDNT SEND ANY DOCUMENTATION WITH VEHICLE DIDNT SEND OFF LOG BOOK FOR 5 WEEKS AND 5 PHONE CALLS CAR IS GREAT - SERVICE IS WORST I HAVE EVER HAD: MADE SPENDING £19K ON A CAR A MOST UNPLEASANT EXPERIENCE.


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

Hi, just waiting for the sat nav SD card, as it was not in the car when I bought it. I was told it will be sent in the post to me. It's only been a week , so I will wait for it, apart from that , all great.... thanks,


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

No questions. Would just like to say how brilliant Wayne was from start to finish. He had the perfect balance of being approachable and helpful without being pushy. Would highly recommend and would look to contact Wayne when the time comes to get another car!


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 03/05/2017

Head Office Concord Road Western Avenue London W3 0RZ Reference: Reg Number CP14 AVE I am contacting you in order to express my concerns and raise a formal complaint regarding my recently purchased vehicle not being as described. This happened on March 31st, 2017. To explain in more detail We saw the Kia Soul Reg Number CP14 AVE advertised on autotrader, we arranged a visit to view the car. We were sent a video of the car from Wayne Hilde, he even states in the video, that "As we look down the side of the car, there are not any dings or dents, or scuffing on the alloys" When we saw it, the car was in perfect condition without any scratches/dents. We subsequently purchased the car and Wayne Hilde arranged for the car to be delivered to us. When it did arrive, the car was damaged, also the inside of the car stank of sweaty bodies. We have contacted Wayne on several occasions, we have got quotes as he requested, at our time and expense, we got quoted £934.00 Plus VAT from FixAuto, Renault Swansea have refused to pay that, so once again we got another quote this was for £550.00 from ChipsAway. Renault Swansea have said the damage can be buffed out and that's what they would get their bodyshop to do! Wayne Hilde even called the ChipsAway repairman called Barron, to see if this was the cheapest option, he said it was as the damage was not just on the surface. The final straw was receiving an email from Wayne Hilde at Renault Swansea Offering a goodwill gesture of £250.00. This is not a goodwill gesture, it's an insult, and doesn't even cover the cost of repairing the damage, let alone a hire car as we will be losing the car for 2/3 days. We purchased a car for £10000. : was was delivered was damaged goods, instead of rectifying the problem by paying for the damage in full and compensating us for the stress and hassle, we receive an offer that leaves us out of pocket and with a bad taste in our mouths with Renault. We wanted the car to enjoy and all we have had is hassle and extreme stress, since the day we received it. We are embarrassed to show friends and family as we have received a damaged car. To resolve this issue I would like you to fix the damage that was done between us viewing/buying the car, and it being delivered. And while this is being fixed we require a hire car. We consider this a very serious issue which has caused us an unnecessary amount of aggravation and stress. We would like a response within 3 days with a view to resolving this issue within 7 days. If these timescales are not met, I will have no hesitation in escalating my complaint, to the The Motor Ombudsman. Please reply to my email address amanda-h1@live.co.uk only, as I would like to keep all of my communications in my personalised complaints case file. Yours faithfully Patrick and Amanda Scott


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

[no comment made]


  • Wouldn't recommend
  • 02/05/2017

Most of above don't apply as vehicle bought over internet,


  • Would recommend
  • 30/04/2017

Excellent experience buying our car from Renault! Would definitely recommend to anyone! Our car salesman Karl was very helpful.


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 29/04/2017

[no comment made]


  • Would recommend
  • 28/04/2017

[no comment made]


  • Would recommend
  • 27/04/2017

Improve customer parking would be good


  • Would recommend
  • 25/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

The car was for my daughter for her 17th birthday so it had to be right. My daughter is really happy with the car. I am still waiting on the second/spare key to be handed to me. I was told at the beginning in a phone conversation your sales executive Tom Gannon the service book was stamped at 7,500 miles by the main dealer (Citroen). This was not the case. The young guy David who actually did the handover on the Saturday I purchased the car as Tom Gannon was not in work was very good. I have emailed Tom Gannon for the second key with no response. Also Leigh McGrath has emailed Tom Gannon, still no response. The car is really nice and I would purchase a car from you again as my wife is looking to change her car in the next few months. I would certainly not deal with Tom Gannon again.


  • Would recommend
  • 18/04/2017

NO.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

No questions everybody very professional thanks.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

Brought the car over the internet, salesman Karl was excellent. The whole service was very good, if I had to say something it would be the different prices the car was originally priced at. They kept changing


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

Ni


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The answers to the above questions were not relevant because I bought this car over the phone as I live in the southwest of England. The salesman Karl was very friendly & helpful


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

the vehicle was bought via the internet and delivered to Birmingham quite a way from Swansea. hence the answers to the test drive question did not apply.


  • Would recommend
  • 02/04/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 25/03/2017

No questions but many thanks to Tom Gannon and everyone I met in Swansea that day for a great experience.


  • Would recommend
  • 25/03/2017

No


  • Would recommend
  • 22/03/2017

London west is just 2 miles from my home. I made an appointment with them and waited nearly 45 minutes and no one attended me. Then I came home and checked the Web site and found this car in Swansea which is 186 miles from my home. Since the inquiry of the car Wayne from Swansea provided me information with much commitment and from then onwards until I drove the car from Swansea I was treated really well and felt much accepted. Superb customer service by Wayne and what a difference comparing to London west. I feel it was worth driving nearly 400 miles up and down to get the car I wanted.


  • Would recommend
  • 20/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

The sales people that i bought my van from were great , very helpful and it all went smoothly . Very pleased and would definitely buy from them again .


  • Would recommend
  • 08/03/2017

The sale team and service we received were great.


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Wouldn't recommend
  • 07/03/2017

Was told that the car would be with me in 7 to 10 days it is day 13 and I am still waiting for the car


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Wouldn't recommend
  • 06/03/2017

Best leave it at not recommended


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

NO


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Wouldn't recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 28/02/2017

If I do I have been advised to phone and ask and I feel comfortable to do this


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

I have no real complaints about Neil Jones he is a very polite and professional salesman. I do however have a complaint and concern about how Renault handle their logistics there seems to be no actual information on location or a ETA with their vehicles. I myself have been involved in moving vehicles to new locations, and it didn't take 10 days to even bring a vehicle from Ireland so how a car takes 10 days to come from Bristol I just don't know I could've literally walked to Bristol and back from your showroom in less time. I hope this is something that is addressed by yourselves as I was very disappointed with this aspect of purchasing my car.


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

[no comment made]


  • Would recommend
  • 18/02/2017

The purchase of the car was straight forward and easy, as was the FCA checks. There were however a number of small issues with the car's paper work and maps that took longer to resolve than they could have. That has taken the sparkle off buying the car - which is a great car.


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 13/02/2017

The whole transaction was the smoothest I've ever experienced. Karl would certainly be recommended for his patience and great service. Our sale wasn't particularly straight forward but he made it very easy.


  • Would recommend
  • 11/02/2017

Karl Spencer-Jones was lovely


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Wouldn't recommend
  • 07/02/2017

I intend to contact Renault Retail regarding the extremely disappointing experience buying a vehicle from Renault Swansea. I would appreciate it if you could provide an email address for complaints.


  • Would recommend
  • 07/02/2017

Test Drive was with my local branch in Poole, Dorset.


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Thomas was very helpful with my purchase of the car, my husband is looking to buy a new car in a few months I certainly would go back and see him.


  • Would recommend
  • 06/02/2017

very helpful


  • Would recommend
  • 06/02/2017

When was the car last serviced


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

No. Karl was very helpful.


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

Excellent service


  • Would recommend
  • 02/02/2017

Neil was a great help and made the process of buying a car a lot easier. He didn't come on too strong and make me feel pressured into making a decision, nothing worse than a pushy sales man. His approach was very relaxed which made my experience with you a lot more enjoyable.


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

My purchase, was the best pre-sales and after sales I have had when buying a car. Wayne(salesman) and Dean ( finance ), helped us a lot. Happy customer ?


  • Would recommend
  • 02/02/2017

Was very happy with purchase at Renault Swansea, Ross was professional throughout and made everything very straight forward for us, will definitely be back for our next car from Ross


  • Would recommend
  • 30/01/2017

Our sales representative, Karl Spencer-Jones was very helpfull, informative and not pushy


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

One of the easiest car buying experience I have had thanks to Ross


  • Would recommend
  • 25/01/2017

It seems to take along time for accounts department to refund holding deposit. I have now been waiting 7 days and it's still not showing on my account yet takes seconds for Renault to take it from my card.


  • Would recommend
  • 25/01/2017

none


  • Would recommend
  • 24/01/2017

[no comment made]


  • Wouldn't recommend
  • 24/01/2017

Very disappointed when I picked up my car. The petrol light was on and a joke was made about giving me a push to the petrol station I'd I broke down. The only feature of the car I was shown was the petrol flap. Would have been good to be shown other basic features. Was not offered mats or even told how much they would be to buy. Love the car but not sure about the service


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 21/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

I was very pleased with the way I was dealt with 10 out of 10 thanks


  • Would recommend
  • 18/01/2017

I would like to say that all your staff were very cooperative with assisting me in choosing the right vehicle and finance options


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 16/01/2017

[no comment made]


  • Would recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

Disappointed that description in Autotrader was incorrect. The advert said that the car had a start/stop system. I noticed it just as we were getting in the car to go home. As we had a long journey to do it was too late to do anything about it. Otherwise a good experience.


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

No, it was an excellent experience


  • Would recommend
  • 07/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

No


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

Vehicle did not have a full tank as discuses with Andrew! also the name of the person to line the van did not come from Andrew! have only now had chance to get in touch! van has still not been out our factory!


  • Would recommend
  • 05/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

I was very impressed with the service I received by Wayne he was very helpful and not one of these pushy car salesman you always come across, which made buying my new car a pleasure. Even after I purchased it I received a phone call to see how the car was running and if there was anything else I needed to know about it. I will definitely be recommending. Please pass on my thanks and I look forward to buying future cars with you. Steph Hoare


  • Would recommend
  • 01/01/2017

[no comment made]


  • Would recommend
  • 26/12/2016

[no comment made]


  • Wouldn't recommend
  • 21/12/2016

Live too far away to test drive but I had a video sent over and have test driven a local one! I wouldn't recommend as I purchased over 2 weeks ago and haven't received the car yet..... first there was a delay as the new log book hadn't arrived and now the delivery firm haven't collected the car!!!! Not great as I'm off work today waiting and am back at work tomorrow!


  • Would recommend
  • 20/12/2016

My wife and I met the salesman Wayne Hilde for the first time on Saturday 3rd December and from the time we met to the day we collected our car the service Wayne provided was nothing less than absolutely exceptional. Every stage of the car buying experience was undertaken extremely professionally. We were kept informed throughout the process and sent a personal video of the car we had purchased. Wayne is a credit to the dealership and a great ambassador for Renault. Wayne takes the phrase exceeding customer expectations to another level.


  • Would recommend
  • 18/12/2016

Karl was very helpful and friendly good sales guy


  • Wouldn't recommend
  • 16/12/2016

Service before purchasing car was atrocious, handover was not done by person who sold me the car, did not know reason I had purchased car so quickly after buying Twingo. Poor overall


  • Would recommend
  • 10/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

Bought the car over the phone and it was as described by the salesman Wayne Hilde when it was delivered . I will use your company again . Regards Iain Fippard.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

No


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Wouldn't recommend
  • 30/11/2016

Turned up as arranged on Monday 28th November to collect my car. Very disappointed that vehicle was not ready and that the team had no idea i was even collecting it. (Salesman was on holiday that sold me the car).


  • Would recommend
  • 29/11/2016

[no comment made]


  • Would recommend
  • 29/11/2016

Wayne was very knowledgable and helpful, and saved me a long and costly journey returning the hire car to north wales by advising I could return the car to Swansea. Thank you for all your help... Love my Zoe!


  • Would recommend
  • 27/11/2016

[no comment made]


  • Would recommend
  • 25/11/2016

No, fab service at Renault Swansea!


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

No everything was answered at the time of purchase, great customer service especially from Karl Spencer-Jones :)


  • Would recommend
  • 21/11/2016

Karl spencer jones was very helpful and professional in my purchasing of the vehicle and I would recommend Renault Swansea for purchasing a vehicle..


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

I would just like to mention the fantastic service we had from Wayne Hilde the sales rep.


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 13/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

I was not offered finance as I didn't need/want it. The service I received was excellent.


  • Would recommend
  • 11/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

No


  • Would recommend
  • 07/11/2016

Fantastic service from Used Car Salesman Wayne.


  • Would recommend
  • 03/11/2016

Tom, the sales person I dealt with was very helpful. We were let down by the transport company bringing the car to South Wales which meant that there was a delay in my being able to collect the car due to pre-arranged commitments. A hire car was provided by the branch and a few other issues were resolved by Tom and Dean.


  • Would recommend
  • 31/10/2016

Please pass on my thanks to Karl Spencer-Jones. Possibly the nicest person I've dealt with when purchasing a car. Kept me up to date and went through the whole process with ease. Thank you ???? Linda. 100% satisfied customer!


  • Would recommend
  • 31/10/2016

Very positive experience following dreadful experience with 2 x local Renault dealers - Slough & West London. Approached Swansea directly - spoke with Neil who handled the specific vehicle that we wanted to purchase and the trade-ins very positively and professionally (unlike Slough & West London). Thanks Neil.


  • Would recommend
  • 28/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

I am very happy with Renault Swansea and I would like to say that I was dealt with promptly and fairly. i am very happy with my purchase.


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

The whole process was very good and relaxing from start to finish Thank you


  • Would recommend
  • 11/10/2016

No thanks but Tom is a great asset to your company! Thanks for everything j


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

Karl was fantastic, brilliant customer service he just couldn't do enough highly recommended.


  • Would recommend
  • 08/10/2016

Still waiting on a reply as to: Why the paint job wasn't as perfect as I was promised around the door and touch up bits missed? Why the condition of my brakes wasn't highlighted to me - needs new pads all round and new rear disks? Why I wasn't told about the broken front passenger door handle combined window switch and plastic grip? The car had just arrived when I came to see it to confirm that I wanted it but I feel that the inspection and prep to hand over may have been rushed as I keep finding lumps of car wax and rubish from the former owner as well as the above things


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

Wayne Hilde was marvellous the best we have encountered and took us through everything about the car,and phoned us after a few days to check that we were happy with the car.Top man


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

Car was nearly clean brown paper floor mat under the drivers seat scrampled up and what looked like fag ash on the parcelshelf apart from that ok


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

bought car from Renault Swansea after test drive in wigan. Renault Swansea very hard to get in touch with.will probably px in 2 years


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

This is the third car I and my wife have purchased through the Swansea Dealership. The service we have had on each occasion was first class, and Karl Spencer-Jones(our salesman) was very helpful and pleasant to deal with, but was not at all "pushy". I am very pleased with the Kadjar. A lovely car to drive and, so far, very economical. I have no problem recommending the dealership to anyone thinking of buying a high quality used car.


  • Would recommend
  • 26/09/2016

No


  • Would recommend
  • 25/09/2016

No , very happy


  • Wouldn't recommend
  • 25/09/2016

I have owned 3 Renaults previously so did not need a test drive, even if once was offered. Every courtesy was given to me whilst considering buying my car. Unfortunately, since the salesman has not returned a single call and having had a problem with a missing aerial needed to sort it. Spoke to his boss in the end who resolved the issue. Also sent my old log book with proof of posting and they seemed to lose it. They have obviously found it now as the DVLA confirmed transfer. My husband owns a Renault and uses the maintenance plan which I have signed up to. Unsure now whether this was a wise decision considering my treatment from the sales team.


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 17/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

No questions, pleased with the service very professional and helpful service.


  • Wouldn't recommend
  • 12/09/2016

When picking up the car, we noticed that the parcel shelf and the MOT certificate were missing. We informed the salesman, Thomas Gannon, of this and he said he would get us a parcel shelf and a replacement MOT certificate. Two months later, despite repeated phone calls, emails and a visit in person we still have not received either. Mr. Gannon always tells me he is dealing with it but it does not take 2 months to get a replacement MOT certificate and a parcel shelf. I am very disappointed with the lack of customer service. When I last phoned him, he even tried backtracking on the parcel shelf and going down the "sold as seen" route. However, you can't use that argument after you have told the customer you will get one for them. I am still pursuing this matter.


  • Would recommend
  • 11/09/2016

Very pleased with the service I have received and the bottle of sparkling wine. Tom was very polite and friendly and helpful. I am hoping you'll come back soon with a response to my query about when the next service is due. Strongly would recommend you regardless.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

No question just extra comment about the amazing team you have at Renault Swansea. Karl was a dream to deal with, nothing was too much trouble and always polite and courteous. Karl secured the Dale and explained all options available to us. I also dealt with Wayne who goes above and beyond the call of duty making sure a very special occasion went ahead without a hitch by delivering the vehicle in the evening after his working day. Thanks Renault Swansea for making my son's 17th Birthday one to remember!


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

No questions. I would like to give praise to the Salesperson Neil Jones . We came for a test drive, We intended to test other makes. His understated , informative , friendly approach really won us over. That's what convinced us to take the vehicle we did.


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

Karl was wonderful to deal with...thank you very much


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 29/08/2016

No questions. Excellent customer service, very professional.


  • Would recommend
  • 29/08/2016

Wayne who we dealt withwas wonderful and very helpful. Great job


  • Would recommend
  • 27/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

I bought the car as a distance sale as I live in sheffield, so the car was delivered to my house. I am very pleased with the car, however, I have now had the car for 2 weeks and still not received the MOT certificate from your garage. I have contacted Ross Meredith, the salesman about this and left a message, I am still waiting for him to get back to me. I understand that the V5 registration document will be coming in due course from the DVLA. Please could you look into the whereabouts of my documents and let me know when I should expect to receive them. Thanks


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

Everything from the salesman, Ross Meredith (who was very helpful) to Dean Williams (Finance) was a pleasant experience.


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

Very good service. Can't fault Wayne.


  • Wouldn't recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

Tom was a great help. He really made the buying of my car very easy going he's a credit to the company .


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

no. Neil Jones the salesman was excellent. he made the whole process very easy and ensured that he was available when I collected the car. I was so pleased with the car and service by Neil that I recommended a friend, who has since attended, met Neil and purchased a car which he will be collecting on Friday.


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

no very pleased with service we had at Swansea


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

Awesome service by all concerned. Thanks to neil.jones@renault.co.uk my salesman. Car is lush. Drives like a dream. Many miles done already. Thank you.


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 20/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 15/07/2016

No


  • Would recommend
  • 15/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

I purchased my last car from this garage & said I would never return. I called as a last resort and could see that the salesman I dealt with previously was no longer there which was a blessing. I can only hope that when I need to take the car in for any problems/services etc that I will be dealt with more professionaly than I was previously.


  • Would recommend
  • 09/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

Fantastic service from salesman Wayne, thank you .


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

My sales representative was very professional and dealt with my purchase in a calm & friendly manner. At no time was I made to feel uncomfortable or "pushed" into anything, fully explaining anything I didn't fully understand.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

No questions, however I would like to thank Renault Swansea for a fantastic and friendly service, I am VERY happy.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

Brilliant service would highly recommend


  • Would recommend
  • 30/06/2016

The only down side was no books or service details with the car has it had only done 17000 miles, I have asked for them but still have nothing through the post??? Regards Neil Smith


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

Not at the moment. Thank you.


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 24/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

I was very happy with Wayan the sales man Went through everything I need to know


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

No questions. Just like to say huge thanks to the salesman Wayne Hilde for an excellent experience


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 10/06/2016

Fantastic service. Would thoroughly recommend. Really helpful with all questions


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

No questions, but just to say we were very happy with the service. We have recommended both the vehicle and the dealership to a friend.


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

None


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

Still awaiting Gen 3 card


  • Would recommend
  • 31/05/2016

The reason I have answered no to the last questions is that I am not yet in possession of the vehicle, due to a mix up with the transportation. After having two estimated dates I still haven't had a date as to when I can collect the vehicle. This has been very frustrating. I understand it is not the fault of the Swansea sales team and therefor someone in the transportation department needs a bit oif a shake up!!


  • Would recommend
  • 31/05/2016

D would recommend to a friend but told to avoid a certain salesperson


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

Looked after me very well


  • Would recommend
  • 25/05/2016

Hi, initially I was pleased with the service I received from the sales personnel. However to date I have not received my car, 11 days after I placed my deposit. I have been in touch with Renault Swansea a number of times to enquire as to what is going on. I was informed that as I had ordered a two tone Arizona and black it had not been delivered and was still at Southhampton awaiting delivery to Swansea. I telephoned again on 24/5/16 but it was still not available. I understand this is not the sales teams fault but I am disappointed at the amount of time I have been waiting as it was advertised as available now on the Swansea website. I asked if it would be available for this weekend, but the sales person could not guarantee I would receive it. if it is not available for collection by the 28/5/16 I am considering asking for my deposit back, I do not wish to do this as I really like the vehicle and have eagerly been awaiting it.


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 21/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Wouldn't recommend
  • 16/05/2016

very eager to sell products, but hard to get information after you have been sold them


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Wayne, the sales person who dealt with me, was exceptional throughout this experience, I would definitely recommend him to my family and friends who are looking to buy a new car.


  • Wouldn't recommend
  • 09/05/2016

Can you please forward me a copy of your complaints procedure. I have contacted Mr. Bowen Branch Manager to ask for a copy of the complaints procedure, however, I have not had a reply to my email. Many thanks


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

Excellent service and top class salesperson


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

Fantastic service from start to finish, very happy with our new car


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

I would just like too thank Tom for being so helpful in sorting out my car for me


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

Yes, where did you get such friendly, down to earth staff?


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

[no comment made]


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 09/04/2016

No questions other than we knew Swansea Renault and part ex a Megan's estate so did not require test drive and already use after sales service. Ross was very helpful, supporTive and w.as a pleasure to do business with - put both myself and wife at ease. I did not have to visit garage after deCision made and he totally made my wife's exchange a very good and painless experience. Well dOne ...will use again and recommend.


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

Excellent service from Wayne will definitely recommend friends and families to Renault Swansea


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

No


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

Excellent service all around


  • Would recommend
  • 01/04/2016

just like to say how helpful and friendly your sales people where.


  • Would recommend
  • 01/04/2016

It is not a question but we would like to add that the Sales Executive, Mr Wayne Hilde was excellent throughout. When we went to have a general look around, the test drive, when we purchased, collected and with his follow up contact. We liked the car but his care and consideration throughout probably swung our decision to buy.


  • Would recommend
  • 31/03/2016

No questions, just wanted to say that Wayne Hilde was absolutely fantastic. A credit to your company.


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

Wayne Hilde was the main reason we chose Swansea Renault. His professional manner and efficiency were second to none. We will recommend you in future thanks to Wayne.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Wouldn't recommend
  • 22/03/2016

I'm not sure whether I would recommend the dealership or not. Whilst I believe effort was made to please me as a customer, I think the systems in place do not promote this. Both times I had to visit the dealership post purchase I was kept waiting for an unacceptable length of time. I believe this was because of the lack of coordination between the sales, service, valeting teams and external paint repair specialists. For example, arranging a 0930hrs appointment but not getting the car looked at until 1150hrs is not good customer service. I can't remember if I was offered finance or not. I made it clear to Tristan very early on that I would be buying the car outright. I found Tristan knowledgeable, personable and helpful. Katrina (sp?) on the reception desk was also helpful and she actually took responsibility in finding out what the situation was when I told her how long I'd been waiting. I am very pleased with the car but there were some issues on collection. The "eco" button on the centre console was inoperative. I only found this out whilst on the motorway heading home. Thankfully I managed to sort this out myself without another trip to Swansea. The switch had been forced and was jammed in. I reseated the switch and it became responsive. The worse issue was bad scratching on the roof of the car. I couldn't see this during inspection on collection as it was centrally placed on the roof and not visible. This was evidently caused by the magnetically mounted placards you place on the top of cars. An insane policy in my opinion. This has now been sorted thanks to Tristan and Dean. I found the amount of financial nannying, warning and box ticking quite overbearing too. I have bought new cars from other manufacturers and don't remember it being quite so heavy. Especially since I was buying the car outright and not taking finance. Finally the G3 protection I received as compensation for wasting the morning at the dealership during the initial paint repair was also not the best experience. I was delayed again and the final result does not look convincing. Only time will tell if it resists dirt and aids cleaning but the amount of smears and marks on the paintwork was disappointing. I can't imagine what kind of process leaves the kind of marks I witnessed. I have taken photos of the marks for my records. I am happy to be contacted to discuss this further.


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

No


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

I have not collected my car yet, due to be picked up on 30.3.16


  • Would recommend
  • 15/03/2016

No further questions thank you.


  • Would recommend
  • 14/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

Excellent service


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 05/03/2016

[no comment made]


  • Would recommend
  • 05/03/2016

No thank you.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 29/02/2016

I made it clear i was a cash buyer so didnt need finance..i didnt need a test drive as being a main renault dealer i knew id get a good car..2 of my family are customers of renault swansea and i know the service is bang on..things have gone wrong with the car which is never good but the service iv receieved has been amazing so i would reccomend you and actively reccomend you


  • Wouldn't recommend
  • 29/02/2016

Any chance of my handbook, service book and promised return phone calls?


  • Would recommend
  • 26/02/2016

I've been trying to get a hand book for car, where would I get one from and there was no aerial


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

Not offered finance as i made it clear i wanted to pay in cash. Salesman Ross was very acomadating.


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

I would like to mention Wayne Hilde who sold the car to us ...friendly personality, extremely helpful with any worries we had and we would definitely go back and seek him out when we come to change the car in the future.


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

no


  • Would recommend
  • 09/02/2016

n/a


  • Would recommend
  • 04/02/2016

I was most impressed by Tristan the sales person who kindly agreed to help me resolve a problem where my ban initially blocked a debit card payment. Tristan offered me the option of coming back on a different day to collect the car or he was willing to work late to enable me to contact the bank and resolve the payment issue. I feel he went beyond simply just offering good customer service.


  • Would recommend
  • 04/02/2016

how long when bedding in car does it take to get benefit of 70+mpg as currently car is only performing at 46mpg with mostly motorway driving. can you advise if this will improve after 1000 miles after bedding in process is complete


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

We are very happy with our purchase and the customer service we received from Wayne. He was very thorough,helpful and a complete gentleman.


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

no


  • Would recommend
  • 31/01/2016

Great sales person very satisfied with the service


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

Great service by Wayne, thank you once again ????????


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

None, information and sales rep very good would certainly recommend friends and others.


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

wayne our salesperson and all staff we met were very friendly and helpful, would use swansea branch again


  • Would recommend
  • 31/12/2015

I would like to thank Wayne Hilde for his help and guidance; I look forward to dealing with Wayne in the future.


  • Would recommend
  • 30/12/2015

The salesman, Tristan, was very helpful and not too pushy.


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

Very straight forward Wayne was very knowledgeable . No finance offered as it was a cash deal.Nice easy handover, and I'm confident that if any problems should arise they will be dealt with efficiently.


  • Would recommend
  • 27/12/2015

[no comment made]


  • Would recommend
  • 22/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

No


  • Would recommend
  • 19/12/2015

I was massively impressed by the professionalism and genuine care offered by your salesman Wayne


  • Would recommend
  • 19/12/2015

[no comment made]


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

Possibly the salesman Ross should have taken some time to explain how the things like Bluetooth and other various items on the car is working. I may have to travel up again to have some items explained to us. Thank you.


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 08/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

After a week still waiting for a drivers handbook to fully enjoy the cars features.


  • Would recommend
  • 04/12/2015

Pleasant used car purchase. Salesman was friendly, car performs well and bodywork was sorted out before I collected.


  • Wouldn't recommend
  • 01/12/2015


  • Would recommend
  • 01/12/2015


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 29/11/2015

[no comment made]


  • Would recommend
  • 26/11/2015

[no comment made]


  • Wouldn't recommend
  • 20/11/2015

I recently purchased my new car with you and I was not happy with the overall service that I was given. I had a Clio previously on the renault options finance and I came in as it was coming to the end of my agreement and I wanted to get another new clio. Initially I was dealing with Rene, whom I discussed everything I wanted for a 65 plate Clio including a monthly price etc etc. He said that this was all ordered and I would come back later on to sign all the finance. About 2 weeks later I had a phone call from you saying that Paul was off sick and someone else was taking over the sale of my car. I was fine with this and just assumed Rene was Paul. A few days after this, I was called again and asked what monthly payment had been agreed and they said they did not know how that figure had been agreed as they couldn't get it that low. They said they would look into it and call me back. I didn't hear back for a few days so headed into Renault myself. I chatted with someone else and they said what 'Paul' had done was taken my car as a deposit and not that I was returning it under the agreement so my monthly payment would actually be a lot more. I was not at all happy with this especially as the man who initially dealt with my sale was sitting across the forecourt I said that it was him I had been dealing with but everyone kept saying I had dealt with Paul. I then spoke to Tristan who had some 15 plate clios available, I found him to be great and he couldn't do enough for me. I eventually decided on the car and everything was then sorted and I signed for the finance etc. We then agreed when I would pick the car up, when I arrived to pick the car up, Tristan said that it wasn't ready and he thought I was coming in on the Saturday, a day I never agreed to as I knew I was going away. I had also changed my car insurance over so I was not at all happy by this especially after all the hassle I had been through before. When I did pick the car up, Tristan was great and I received a bottle of wine, mats and a full tank of diesel which I was very grateful for. Overall I'm really happy with the car and have always loved a Clio but I just was not happy with the overall customer service I received.


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

Ross was ver efficient, helpful and friendly.


  • Would recommend
  • 15/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

why is there no cd even though they are being fazed out people still have lots of cd,s or even offer a usb stick for free it is not an expensive option


  • Would recommend
  • 12/11/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

All staff were very polite patient and helpful.


  • Would recommend
  • 28/10/2015

Neil was a very helpful, not a pushy salesperson and gave me a lot of help with the Megane.Thanks Renault.


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 21/10/2015

[no comment made]


  • Would recommend
  • 11/10/2015

I have taken out both your 3year servicing & 3year extended warranty plans, but as yet have not received any other confirmation than the receipts of purchase. I understand that a booklet detailing fully the terms of Warranty will be sent. Regarding the service plan, I presume a detailed service schedule will also be sent. Finally I have changed the initial registration number to my personal number plate of A16KRL which I should like to appear on both the service plan & extended warranty plans. The pre-registration given by Renault was KD15ZFM.


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

Neil was excellent throughout my purchase Ana answered any questions I had. Hope to deal with Neil again when I purchase my next Renault.


  • Would recommend
  • 07/10/2015

Who do i need to talk to about what apears to be a problem with many Clio owners. The Medianav is not performing at its best. i.e. 1) Bluetooth phone conection keeps disconecting after a few minutes. 2) Unable to enter a full postcode on the Navigation, I understand that there is an upgrade I can purchase (european maps) that will upgrade the post code. However as I do not want European maps as i do not intend to travel abroad, therefore I am stuck with a partial navigation system. The rest of the car is fantastic and I am please with my purchase.


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 29/09/2015

The room in which I dealt with you was too small and everybody could hear your conversation with people coming back and fore.


  • Would recommend
  • 26/09/2015

Tristan is a wonderful salesman and made the experience so much fun. Tristan is a credit to Renault and I look forward to dealing with him in the future.


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

Could you kindly ignore my first survey? This isn't my first rodeo with Renault! My questions regarding folding mirrors have been answered. and yeah Niel was an awesome sales man,he was patient, friendly and kind. And yeah i would recommend to friends, family and foe.


  • Wouldn't recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

Nothing to add = satisified with servcie. We have had two new Scenics previoulsy so were more attracted by the model due to the reliability etc.


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 14/09/2015

Just to say Ross was superb throughout and made things really easy for us, thank you


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

no


  • Would recommend
  • 05/09/2015

no


  • Would recommend
  • 04/09/2015

As lived some distance away, not possible and had already driven same model locally so was aware of performance. Would have preferred the trade-in price to have been agreed with me before I was presented with all the paperwork on arrival. Appreciate my being some distance away was a complication, but having been told the vehicle needed to be seen first I was not really happy being presented with a fait accomplis.


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

Wonderful service and back up after a tiny fault with the boot opening. All sorted in an instant the day after purchase. Many many thanks to Richard O H at Swansea.


  • Would recommend
  • 02/09/2015

Aftersales was not required as we live 100 miles away in Swindon and hope to get our servicing done by a Renault dealer locally. Is Fish Bros. the only one in Swindon?


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

Good service from Ross Meredih


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 22/08/2015

No


  • Would recommend
  • 21/08/2015

[no comment made]


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 18/08/2015


  • Would recommend
  • 14/08/2015

Great customer service, all staff very helpful and friendly! Many thanks again!x


  • Would recommend
  • 11/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

We had already told the sales assistant we were paying cash therefore no need of finance


  • Would recommend
  • 20/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

very disappointed with the amount of fuel put into a new car purchased from this dealership


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

Renault representative (Ross Meredith) was excellent , from start to finish. Making the purchase as smooth as possible


  • Would recommend
  • 06/07/2015

[no comment made]


  • Wouldn't recommend
  • 05/07/2015

Originally I dealt with a Scottish guy Darren who was very polite and discussed figures on the car I purchased. The following day Darren was off work so I dealt with Tristan who was very unprofessional and made inappropriate sexual comments which made me feel uncomfortable. I felt he acted in this manor as I was am a young woman. Tristan spoke with his boss and confirmed the figure that Darren quoted and also shuck hands. I returned later that day and Tristan and the manager kept changing the price and trying to increase the amount even though I'd taken out a loan through work for the amount quoted by Darren. They made me feel very umcomfortable. The over all experience was horrific I felt really distraught leaving the office, where as I should have been excited about the car. The only reason why I put the deposit down with Tristan was due to the fact I really wanted the car. Finally I had the car for the price Darren quoted and Darren closed the deal the next day! Darren was so nice, apologetic and reassured me I could go see him for any more help.


  • Would recommend
  • 04/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

I dealt with a sales person named Ross, he was excellent, no pressure sales but very helpful at the same time, this is very rear today


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

[no comment made]


  • Wouldn't recommend
  • 30/06/2015

A very disappointing and frustrating car buying experience all initiated from the wrong car being delivered from the compound! This was made worse when the car was sprayed by a Renault approved body shop. To say the work was ameratish would be a massive understatement! Several time I considered walking away due to the stress and appalling quality control I witnessed over purchasing this vehicle. A different car was eventually offered and Renault offered to pay for the paint protection. Unfortunately even though the outcome was eventually ok the whole experience was not and so I cannot in good faith recommend buying a Renault. I hope that eventually my experience with this new car will enable me to convert to Renault but it certainly isn't there at the moment!


  • Would recommend
  • 29/06/2015

Purchase took longer than advised however Richard did a good job of it.


  • Would recommend
  • 27/06/2015

no


  • Would recommend
  • 26/06/2015

Having had the car almost a week, I am a little disappointed in discovering an intermittent fault with the abs steering sensor and having to wait a week before this can be addressed. Having baby to carry in my car I both want and need my vehicle to be safe for her and my family. I feel this questionnaire in no way reflects the actual customer service experience had.


  • Would recommend
  • 25/06/2015

Both Tristan and Dean were excellent to deal with.


  • Would recommend
  • 22/06/2015

[no comment made]


  • Wouldn't recommend
  • 22/06/2015


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]

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