Renault Swansea

01792 692 035
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Having been to two different dealers who never greeted us or offered any information regarding the mobility scheme in fact it felt like they didn’t want our custom. it was very welcoming to go to the Renault Swansea shop & be greated by your sales gentlemen Justin Davies who greeted us, made us feel welcome & gave us all the information we needed, this is the reason why we went with you for a car. Can’t praise Justin & your company enough thank you!


I would like to comment on the fantastic service I received from Kelly Yeates at the dealership. I was made really welcome and everything was explained right the way through the purchase in a totally professional manner. Thanks very much Kelly and well done.


nk


Polite staff sales team were excellent especially richard who sold me the car


Very happy , with my new car , and Richard the sale person was very happy full with all our needs thank you so much


Very easy purchase I was talked through everything and had my car quicker than expected. Kelly made sure I had the colour and model I wanted and was very friendly and clear


Excellent customer service and very helpful sales team


Renault team in swansea are very polite and helpful. They are a excellent team and worked well with me to make my decision. Ive had excellent service from swansea Renault and would highly recommend them to anybody looking for a car.


I cannot speak highly enough of the experience. I dealt with Mr Sean Kirkwood. I was dealt with professionally and courteously. I have purchased what I feel is a extremely good value vehicle and was made to feel very welcome by the dealership.


The staff were very friendly knowledgeable and extremely funny! There was no pressure and they treated me like a human being - great work.


Great service justin was great not pushey friendly easy to talk to its my 3rd car from reuault swansea will see you in a few years when i need a new car well done great service you have a great team there very happy


I was very happy with the way the car was presented and the information given to me . The sales person was very pleasant and helpful. She rang when she had arranged to do so. All in all I was very happy with the way I was looked after.


Richard was fantastic we,ve had several vehicles through the motability scheme and never experienced the level of service that Richard gave us he really was superb and went over and above anything we expected


Richard was very knowledgeable and explained everything well. We had a problem with delivery of the car we ordered as it had been sold twice this was rectified and Richard was honest with me about the options and answers all my questions of which there were many. I would recommend him and Renault Swansea to my friends and family.


I have had cars before with my motobility allowance from Renault Swansea and they have always been Very helpfull as was the case this time first class .


It took 3 times to try and buy a new car and if not for Kelly I would have gone to another dealer and Renault would have lost out.This is why the survey was less than 100%.However I would give 100% to Kelly for her time and help


Hi, I am a motability customer. As stated completely satisfied with my new clio, and the service and treatment received at the Swansea Renault branch. A perticular thank you to my sales person Kelly who went up and beyond for my sake. thanks again Kelly and team. Mr. Donald T Rees


Couldnt of asked for better service from craig, always patient and helpful every time we contacted him. Justin who completed handover of the car whilst craig was away covered everything we needed to know about the car. Both was helpful and very friendly.


My experience with Richard Harris at Renault Swansea was absolutely brilliant, I really couldn't fault anything he said or did . Thank you Richard


Our sales person Sean Kirkwood was excellent and kept in touch throughout the process and answered all queries efficiently. Although we have not had any problems with the car since receiving it, we have not been contacted either. However, I do know that Mr Kirkwood was taking on a new role within the dealership the day after we took receipt of the car.


The salesperson was welcoming and knowledgeable. He was very helpful


Justin was very helpful we were fully satisfied with the service


I am very satisfied with every aspect of my purchase experience at Renault Swansea. The salesman was very helpful and assisted me in every way. I would recommend him .


Trouble free.


Excellent service with the staff.


Any problems were unrelated to Renault swansea and were quickly resolved.


As per my feedback provided to your Customer Relations department, the service that I got from Kelly Yeates was second-to-none. I suffer from mobility problems and rely on a Motability car, to get me around. From the very first meeting with Kelly, I was reassured and impressed by her professionalism, her efficiency, her organisational skills, her positive attitude, her product knowledge and her ability to reassure me, with my choice of car. Many organisations claim that customers are their main priority, and also claim to offer outstanding customer service, however many of these companies fail to achieve these standards. With Kelly, I genuinely felt that my order was important to her and she made me feel completely at ease with my choice. A thoroughly rewarding customer experience. Thank you so much.


When we went to have a look at the cars we was welcomed by Kelly she was friendly and explained all about the new cars on show I had a test drive in a capture and again was pleased with the information she gave she kept in touch with use and the pick up was easy ,we went to a few dealerships but Kelly was by far the best rep we spoke to which is why we went with Renault and we thought the car was exactly what we wanted


Really helpful friendly staff would definitely recommend to friends and family


Everything went smoothly and I’m really happy with the car


I was initially welcomed by the friendly receptionist. I was met by Richard the sales man who was extremely friendly, understanding of my needs who went out of his way to accommodate me. The finance manager made the financing of the car simple and the gifts from Richard were a really nice touch.


exellent help from sales rep


Completely satisfied from locating the vehicle which other dealers were having problems with to taking delivery was faultless thank you


Professional, simple, straightforward, easy, a real pleasure! Kelly was a joy and it's a shame we only buy S. At every 3/4 years!


Sales man Richard was a complete gentleman from start to finish. He was very welcoming and answered all our questions. He was very clear with his facts about the car. He wasnt pushy or forward, very mannerly and courtious. A friendly genuine guy. Two days after we collected the car Richard rang toi check everything was ok with car and did we have any problems and if we were completely satisfied with our purchase. So thank you Richard for making it such an easy transaction. A good guy to have on your Renault Swansea. - J Hayes


Sean the salesman was excellent


Very pleased with all aspects. Our questions were answered and we were very happy with the information given about the car and the purchase process. We were kept informed and took delivery of the car very quickly.


Experience ok


We visited Renault Swansea six years ago and vowed we would never return, however our daughter bought the Renault Capture in Oxfordshire earlier in the year, so we thought we would go and have a look. What a difference in the showroom, from entering the receptionist was helpful, and introduced us to Kelly Yates, who was not only charming, but exceptionally good at her job, her presentation on The Kadjar, was exceptional, very precise clear, and totally Renault minded, from our past experience of never to set foot in Renault of Swansea again, Kelly as far as we are concerned was truly Amazing. Not only for selling us the car but for the follow up, after we have had the car. Jan Asbury


Very good experience. I am entirely satisfied with the service provided


Justin was extremely courteous at all times and very knowledgeable.


Kelly and Dean where a pleasure to deal with and made everything simple for us to understand . We are over the moon with our new car and Renault Swansea


Im very pleased with all the help i received at renault i would definetely recommend them .


Kelly Yeates made the whole experience painless. Also going out of her way to achieve what I required.


The service by Renault Swansea was exelpery throuout The kadgar is one of the best cars we have had and ideal as a disability vehicle plus a pleasure to drive for such a small engine A big thank you also to Richard for his services.


We have had and still do have a regular contact with Kelly the sales lady so we are very happy with the purchase mrs L Jackson


I would thoroughly recommend the dealership I purchased the car from. Justin the sales executive was superb and I cannot praise him enough 5 star


Everything went great the service and information I received from salesman richard was excellent.


Excellent


A very enjoyable experience


Richard at Swansea was very helpful and informative


Great service well informed throughout whole process very quick turnaround from perchase to delivery


Excellent service from Richard Harris. Having to return the car twice in three weeks was not satisfactory but I was really looked after by Laura in servicing. Nothing was too much trouble and Richard even came to the house to check the car. I feel that although I was starting to feel disappointed with the car, Richard and Laura did everything in their power to help.


Kelly who saw to the choosing of the car, filling in the forms , ordering of the car and handing the car over was friendly,efficient and it was a pleasure dealing with her. Always phoned you when she said she would. (Which means a lot today.) I would Recommend Renault Swansea


Kelly was amazing in helping get the best deal possible, and ensuring that I got my car on time and when issues arose was quick to deal with it and get it sorted for me.


Richard was very helpful & professional from start to finish with the purchase of my new vehicle, Dean who dealt with the finance paperwork made sure I was aware of all the details in the agreement and finally the gentleman (whose name I have forgotten) went through thoroughly the controls of the vehicle before I left the showroom!


Would really like to give a special thanks to Sean Kirkwood who was my car dealer. As it was my first experience in buying a car indepenatly I had a lot of worries and a lot of questions however Sean made me feel relaxed and at ease, and answered all my questions in a way in which I'd understand - he also took time to make sure I understood and was happy with the information


Greatly satisfied with the experience


Sales person was very knowledgeable. Explained everthing about the car and the various finance packages.


I was dreading going out to look for a new car as I hate being pounced on by sales people, but the Renault team asking if we were ok & let us look in peace. When we asked for help, we got it. It was a friendly atmosphere and welcoming. Both Karl and Craig were very helpful, non judgemental and we're both professional but friendly at the same time. Very happy


We would like to thank Sean Kirkwood (sales executive) who made it comfortable and easy to make our choice of car. He made the overall experience easy and kept in touch with us throughout the process. We can only thank him most sincerely for his excellent customer service and wouldnt hesitate to recommend him and the renault dealership.


We were very happy with Kelly as she kept her word and inform us about everything and Renault should be very proud of the staff like Kelly


Sales advisor kelly yeates who sold me the car had all the time in the world to discuss my finances and help me to pick the car which was right for me and my family. The Renault captur arrived before the date given. Kelly kept in contact with me during the wait and arranged the collection with me for a time that suited me. Nothing was ever to much for her. Her handover was impeccable and even the issue with radio kelly assisted in booking the vehicle in a day later with the service desk.i would 100% recommend Kelly to any friends or family who were looking to buy from Renault. Thank you again Kelly.


I was impressed with warm and friendly welcome I received at the Swansea dealership. Justin was really helpful and a pleasure to deal with. I was also impressed with how quickly my new car was made available to me. Overall I'm pleased with my purchase and would have no issues recommending Renault Swansea and indeed Justin himself.


I would like to comment on how helpful, friendly and knowledgeable Justin Davies was. Nothing was too much trouble for him. I have answered no to the problem solved question as I have not yet had a chance to take the car back . You sent out the survey before the car was actually collected !


Craig was outstanding, so helpful and answered all my questions no problem. Rob was also really helpful. Never had so much fun buying a car before. Craig even converted my brother in law into a Renault fan. Absolutely brilliant, the both of them. Will definitely only buy my cars from you guys in the future. Thank you.


The only issue we had was that when we were supposed to pick up the car there was a problem with an airbag light that had to be fixed which ment we had to wat 5 days for this to be fixed .However we had already taken up the kind offer of a courtesy car due to the delay and the car when it was ready was delivered directly to us . Yes we had a problem with the delay however we can not fault the first class service we received from Swansea . Kelly was by far the most competent and efficient sales person we have come across nothing phases her even although we completely changed our mind about what the car we wanted she just got on with it and sorted it with no fuss and made the experience a pleasure . .Also Rob and Phill who were very helpful .Well done Swansea for having such a friendly helpful team you should all be proud .


I have bought the new car for a very first time and Mr Sean Kirkwood from Renault Swansea explained every single step of buying new car. He gave me all information according finance and terms and conditions. I did not fell any presure during ordering or delivering car. Absolutely perfect and proffesional service. Thank you very much. Mariusz Mendel


Great service from Kelly. Thank you X


It was so easy and straight forward, and the videos we were sent of the new vehicle was lovely, and the sales man (Richard ) was great , couldn't ask for better all in all excellent service and would highly recommend Renault Swansea


All went well


Flawless experience from start to finish


Good people ,real nice guy justin keeped me informed through every step really good day collecting my car and rob talked us thought every thing on the car 10 out of 10 gentlemen


Everything went ok


Craig was very helpful and a nice person, he sorted the car we required and the car was available in no time at all. He has made follow up calls to ensure everything was ok with car and that we were happy with it.


Great car


Craig Randall was very helpful and happy to answer all questions. Nothing seemed a problem for him and his explanation of the car's features was excellent. Thank you very much Renault Swansea and Craig - Will recommend both to a friend or relative if and when necessary.


Good, non pushy salesman


Justin and friend realy helpfull with our car many thx both x


Had a better service than what I got with Toyota when I first got a car I recommend Renault to anyone thank u xxxx


The salesperson, Richard, was extremely helpful, friendly and professional. I was delighted with my purchase and with the procedure I went through. It was a pleasure to do business with Renault Swansea.


The service I received from Craig was superb throughout, and all members of staff were courteous and professional.


The salesman richard harris was very helpful and nothing was too much trouble for him.Im a very indecisive person,and he helped me make up my mind.The videos he sent of my new car was a brilliant idea.Im very pleased with my new clio.


Sean was fantastic in his support of us buying our new kadjar!!


Excellent service, felt comfortable and at ease when deciding what car/specifications to choose, we even had out 2 year old with us and the salesman Richard was so good and patient with him (and us). We are thrilled with the new car and can't thank Richard Harris and his team at Renault swansea enough for making this so easy, straightforward and hassle free. Once again thank you From Jon , Jess , chandan and Fletcher


Very helpful and efficient service - Even came to collect my broken down part-exchange from home. Brilliant.


Big thank you to Craig for his support and guidance during the purchase of my vehicle. He made the process a pleasure. Diolch yn fawr!!


Excellent and very helpful service from Sean Kirkwood.


Kelly Davies was the sales person who dealt with us from enquiry to hand over, she is brilliant at her job and kept us informed at all times.


Dealt with Justin Davies who kept me updated regularly on progress. Was very helpful.


I have leased a car through motability scheme from renault Swansea, the gentleman who I dealt with Justin was very efficient and kept in touch throughout the whole process, would recommend him to future customers 100%


This is my second Renault Capture, I have upgraded this time to a Dinamic Signature S I absolutely love it. what a fab car it has everything I need.


As a motability customer, the whole process was handled very professionally at all times. I was kept updated regarding delivery time and the handover was dealt with very efficiently by an extremely welcoming member of staff who has treated us very well throughout.


She went through everything with us explained all the details and we were happy with what we heard


Iwou


The sales rep made every effort to us so that the deal was right for us


was going to purchase a car from another manufacturer looked at Renault only to see how they compared to what we was going to buy and was impressed with the value for money and the salesperson we decided to buy from Renault Swansea.


Brilliant


I was completly satisfied . I found the staff very helpful and polite and went out of their way


Excellent sevice from Renault sales team.


Went into Renault with thoughts of upgrading my car, from the moment I walked in everyone was extremely friendly and helpful. My salesman was Justin, from the time of meeting him until after we had delivery of our car Justin kept us up to date on everything, he wasn't pushy at all and completely listened to what my wants and needs were and felt completely at ease going baçk and forth. After we collected our car Rob helped us out with how everything worked with the car and was extremely helpful nothing was to much for both Rob and Justin and I would definitely recommend them and Renault Swansea to anyone as we are that happy with the way Everything went


A really friendly team, always willing to assist, kept me informed


Kelly was excellent and communicated throughout making the experience very easy. Huw was excellent also, he was very friendly and made me feel at ease when talking about money and options. Rob showed me all the features of the car and was more than helpful by also setting my phone up with the media nav system


Very friendly staff. Craig was very patient as i was a bit of a ditherer. Thankyou. I love my car.


I have had several different Renaults always found them comfortable plenty of room this is my second captur definetlly recommend


From the start my experience with Renault was excellent the salesman did a top of the range job i Will be recommending Renault Swansea to my family and friends


From the first visit to look at the cars to the hand over every thing was efficiently done all stuff where pleasant and no problems best dealership in swansea


Justin was an excellent sales person he could not do enough for you and explained everything and answered questions when we had them.

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As always very good customer service. It was excellent for us to have the car collected and returned to us. The gentleman that did that for us was very friendly and courteous. Rachel and Laura were brilliant. Laura for keeping in touch with us and Rachel as always very friendly and curtious when contacting us. There is an excellent team at Renault Swansea. Rachel though always goes over and above to provide an excellent service thank you x


Very impressed with the service


Rachael and Hugh are always a pleasure to speak too and to interact with


I have had many repairs/problems that needed sorting, it's been three years and I'm still waiting. My warranty seems to be useless, it hasn't covered me for anything, I'm expected to pay for everything, even when it's not my fault. I am unsure why I even have a warranty anymore. Whenever I tell Renault Swansea about a new problem, they promise to check it out, but fail to do so, nothing is ever fixed and I am left with a car I'm not completely happy with.


Always a friendly service


the service of the car went as expected dropped the car of and picked it up later,advised of wear on disks/pads and there were no problems .it went smoothly


Fault hasn't been corrected and car was in all day. Car in for far too long and I had to phone to chase the return


I found the service and m.o.t i recieved to be excellent. Friendly and informative staff. However when i purchased my vehicle i had an issue with a missing charge point cap and had to chase used sales team on a number of occasions, this problem is yet to be resolved as the team have not responded to my many emails. Very disappointed with this, but the service team have been excellent.


Couldn't ask for a friendlier, swift service


Excellent


my car is a result Cleo 2016 reg witch has only done 4000 miles and was shocked to learn a engine mounting had gone fair play to Renault Swansea everything was sorted under the car warranty


Helpful team Reliable


Professional friendly efficient service


We are really pleased with Swansea Dacia, so yet again we decided to take out another Dacia.


Great staff and great service. Thanks


Really good customer service, kept me informed as soon as they had updates - booked car back in straight away when problem returned - sorted out a replacement car when mine needed to stay in overnight


all went well, no complaints


Appreciate the help of Renault swansea on short notice after damage to my car due to collision with curb on the ice. Jonathan the workshop manager, i believe was very helpful getting my car into the workshop immediately off the back of a low loader. Car took longer than expected due to the festive period, but at least i knew it was in safe hands. Car now fixed, was a little disappointed the the alignment wasn't done properly though. Steering wheel was off centre and car didn't quite feel right. Had alignment checked on a hunter laser alignment machine, and sure enough it was out. Other than than very happy with the overall service.


Very friendly team


Although when I had my car in for a service it was picked up nearly 2 hours late. This time I was booked for an hour slot and was 5 minutes late because of fog and traffic and was told that work had started so would possibly take longer. It did take longer and I felt I should have been kept informed. The staff are always friendly and helpful so this is not a complaint more an observation. I would have liked to know what if anything had been resolved.


Car developed sudden throttle housing problem immediately after Christmas requiring AA attendance. Dealer contacted the next day after the incident and slot was made available that day to effect the repair. Service was efficient, courteous and effective.


I would like to book a service by speaking to the team at the dealership rather than to a call centre. I don't need to be contacted after the service to check it's all ok. I find this intrusive and irritating. If I have an issue I am quite able to use my own initiative to contact you!


Very friendly staff but always seem to have issues with the car after a visit!


a trustworthy and competent service provided


My car was collected due to a mechanical fault however was due for a service this was done..service was undertaken in a few days and I was informed of the outcome. No issues on return but was advised of rhe survery to complete..I have not had a follow up phonecall since the service which would of been nice.


Very satisfied


Overall good


as already stated


First service I was informed the car would be ready within 2 hours and Renault were phoning me within that time. My car had been washed ready to drive away. Excellent


The DAB radio had ceased to work and the quick, clear and respectful explanation of the problem plus its swift rectification was much appreciated


Very helpful and welcoming staff. Would definitely recommend Renault Swansea.


Service was good but disappointed you could not fix my car and with it only being 8 years old


Very friendly and helpful


A tad expensive


Very satisfied with service provided. Friendly helpful staff


Keep doing what you are doing😊


Very helpful in a difficult situation just before Christmas. Work completed earlier than anticipated, with which I am extremely happy.


The engine light came on on my car for the 3rd time sibce weve bought it. I rang renault and told them so they booked it in to have a look. I dropped it off early in the morning and was offered a courtesy car which i was very grateful for. I had a phonecall later that day to tell me the problem and i picked the car up the next afternoon. Everyone was as helpful as they could be


I was great


Car was ready within few hours although they were extremely busy. Car was clean inside and out. All minor issues were fixed. Friendly staff good experience.


A very helpful receptionist


Had no problems sorted out straight away and happy with the vidoe sent to me except sound was to low on video but 100% good service from staff


Professional helpfull and friendlt


Excellent, professional welcome when greeted at the service desk. willing to help, clearly told how long the service would be staff. Very happy with the work carried out.


Very friendly staff. I appreciated the car collection service.


Reception staff are excellent. Have not had any problems with the Workshop. Vallet dept can be hit or miss..... no consistency


Everything was carried out and finished by the time that i was told in reception.the girls in reception were brilliant and very helpful.


Good service.


Very friendly and professional in dealing with u very satisfied


Very good service and very good reception staff could not ask for more very satisfied


First service on car and received a warm. friendly and professional service


The car park is becoming very small, limited space. It was hard to find a parking space.


Very satisfied overall.


No complaints, completely satisfied


Very good service


I'm happy to fill in a form because the receptionist was very helpful and accomodating


Exc service


Very friendly and help.full. I have no complaints


Car in for MOT as you wait. Was told it would be 45 mins was 1 hour 35 mins. longer than I expected. All staff OK.


There was a good atomsophere there and the service was excelent


Excellent service highly professional. Well done all concerned and a very happy christmass and successful new year.


We always have a very warm welcome from all of the staff especially Rachel she always remembers our name and makes us feel very welcome. Totally recommend Swansea Renault


staff are always pleasant and polite


The staff were extremely pleasant and positive and i felt very comfortable with the staff and service


very polite & helpfull members of staff behind the service desk


very welcoming staff, very competent staff, and always ready to keep us up to date with the work being carried out 10/10


Every was done to my satisfaction could not fault anything well done everybody


I have always received very professional service and they have always taken account of my mobility issue


Very good, friendly front of house


Fabulous service from a great team :)


the car was collected and returned after the service, this was very helpful


I received a phone call to say that 2 tyres needing replacing and that I needed brake pads/discs today,after asking the same question multiple times I finally got the answer that they needed to be done but were legal. I was offered new tyres but not the same ones that we currently on the car and only when i questioned this was I told they were not the same. Following this visit I took the car to another garage which confirmed my tyres were legal and that I had approx 15000 miles left on my brakes as they were measured, it was this mechanics belief that they had not taken the wheels off and only done a visual inspection of the brakes not measured.


I was very happy and they answered any questions i had professional


Good


Excellent service, kept informed, car returned in excellent order.


Good friendly service


to be honest , it was my 1st service and felt obliged to go to the main dealer , and see no reason not to do so in the future


Staff always welcoming, friendly and efficient, the waiting area is clean and comfortable with a cup of really nice coffee!


Customer service appalling. Training needed on basic common courtesy for some (not all) staff. Let the side down I'm afraid 😟


Very good all round experience


Whilst waiting i went around the shops,but had my didabled wife taken the motobility car in,i do not know how her experience would have been while waiting.


Professional


Renault swansea are excellent at customer care and service the girls that work on the service desk are very helpful and pleasant to deal with and make your visit a pleasant experience.


Friendly staff, promp service, nice coffee.


Good service and treatment, although there was a bit of a delay due to demands of customers. Perhaps my timing was unfortunate. I hope the fault has been fixed. So far so good.


Excellent service as always. Video reporting is a nice touch. Staff friendly.


Excellent, much better service than previous garages I have had to deal with.


Everyone is polite and curteous


Experienced staff, polite, friendly and approachable.


Great service


Everything was fine just a little wait


Very disappointed with several aspects of the service. Firstly the initial booking of the service took several weeks to arrange as they could not get my car booked in. When I did arrive Rachel then quoted a different price for the service as the car also needed a cabin filter, which was not explained on the phone, even though I had told Vicky that the car was approaching 18,000 miles and would need an oil change. She then tried to up sell a service plan without really explaining what would be done in the service by the team. After leaving and not being offered any transport anywhere, I returned 2 hours later and had to wait around even though the car was parked up outside and ready, while they dealt with other customers walking in and admitted they did this as they could see I was not in a hurry which was a complete assumption. Finally I was again pushed for a service plan before being told what work had been done in the service, and I had to ask for this information. I asked if they had looked at the Clutch pedal as requested and updated the Sat Nav, and was told it had been greased and the Sat Nav did not need doing, however the clutch pedal is still very squeaky and clearly has not been greased. Overall I found the experience very underwhelming, and more of a'hard sell' rather than a genuine customer experience. I also note that I was told that the price of the service was fixed during my initial call and the same at all dealerships but I have since discovered a friend had his same first service cheaper at an alternative Renault dealer. Probably would not come back here for my second service.


Really happy with the hole experience.Rachel was really helpfull and frendley.


overall completely satisfied


Customer service good. Valeting of car inside was poor. Overall the service is very expensive!!


Very pleasant and knowledgeable keep me informed at all times


Could not wish for better service and staff very obliging


Lady at reception, polite and efficient, car was lovely and clean when I picked it up and the video was a nice touch.


Very helpfull and friendly staff.


All staff were very pleasant and accommodating - receptionists are excellent (tea/coffee provided).


I had priority waiting which is great for me because I live 20 miles away. The reception staff were brilliant and extremely helpful.


Great staff and very friendly advice.


Rachael on the service desk is very friendly and attentive. She remembered that I was getting married from out last conversation more than six months ago.


you said it would be ready 1-30 hrs to 2 hrs and it was that will do me


Pleasant staff, no problems, car was serviced in a timely manner and car was cleaned


My car suffered clutch judder and was finally told that the repair work would get done as it was agreed under warranty for full work and inspection, now it's completed and I am grateful to the manager.


Local dealer. Staff excellent. Was aware of other customers being dealt with at same time who were also rrceiving good service


I was impressed that my car was in and out within the same day and even more impressed how clean the car was and the personalised video clip that was emailed to me afterwards


when I took out the three year service plan, I was informed that everything would be taken care of for the next three years including the M.O.T, it was probably my fault for not reading everything thoroughly but I was surprised to find out I had to pay for the filters on top of the service plan.


Everyone very friendly and helpful


Well satisfied


No comment


I am very happy with the reception and vehicle service.


Service appeared satisfactory however I received a video from the technician which would have been great if there had been any dialogue on it. I could hear the radio in the garage so there was nothing wrong with the audio.


Excellent customer service, from both Nicola Hughes in customer services and from the gentleman who repaired the fault.


I took my car in for its first service . They service the car within an hour or two. It came back in showroom condition . Very impressed with the video message showing the car underneath and brake condition , apart of the car you rarely see , a little touch but very good . Very impressed with the staff on reception who were polite and friendly and with the service staff who worked on the car . No issues very pleased ,glad I bought a Dacia .


Having had an appalling experience when purchasing my vehicle,when I had to involve Renault UK ,who interceded on my behalf. I would not have returned to this dealership for any after care service but I had no choice. Since then however I have been pleased with the servicing department,very pleasant,efficient and knowledgeable. I do feel however that not to receive an apology for the initial major issue was and still is a disappointment,and one which will not encourage me to recommend the dealership, I do love my car.


The car was picked up


My car went in for its service following a reminder from Renault.It went in for a time that was convenient for me.Whilst there it was found that a few things needed doing.I was contacted and was pleased that the work would be done immediately.I picked my car up the same day following a call from Renault.I was very pleased to have any work done without having to book another day. I thought this was excellent service.


I was having problems with the engine miss firing. Which they sorted. Then informed me on the phone that the timing belt was due to be changed. I asked if it was possible for them to keep my car and fit it in to have the work as it was half term and I could manage without for a few day. Which they did and I was really grateful.


1) My car was returned to me after the service and the driver told me that he had forgotten to bring the service documents with him to give to me. I phoned Renault Swansea the following day and explained and asked if someone could send me the service record documents via email. The woman said yes she would do this for me. I waited a week and half and nothing had arrived from Renault Swansea. I phoned again and spoke to another woman and I explained my problem to her. She understood and said the documents will be sent to me. Two days have passed and I've still not received the service documents. I've been polite and courteous with Renault staff, however I shouldn't have to chase up jobs that staff can do but don't do. Hence the low satisfaction score. 2) My Kadjar is one year old. There is a fault with the SatNav speed limit recognition feature which Renault Swansea were aware of soon after I bought the car. One year later this fault has still not been fixed. I shouldn't have to chase up jobs that Renault Swansea staff can do but don't do. This is why I paid for 3 years servicing, in advance by the way.


i had a couple of cars from you and always had great services from you thank you


Everyone was friendly and helpful. The car was returned within the specified time and had been cleaned inside and out.


I was very grateful thst they picked up my car and delivered it back to me as i am disabled and couldnt take it myself to the Renault garage


Very efficient.


Service girls were very polite and helpful. Kept me up to date with the process of my vehicle and when vehicle was collected it had been cleaned and all issues resolved.


From dropping the car off to picking it up I was completely satisfied


service reception will listen to any concerns.


no problems,every one was helpfull


Everyone we dealt there was completely professional. It is a while since I had a Renault car so had not used their Service section but found it much improved from my last visit.


From teh start to the finish I was treated with the utmost repsect, the girls at the service desk were extremely helpful in answering any questions I had


staff were polite and courteous. however I still have the rattle on seat beltholder which has actually got worse, so I need to book the car back in


A good service at reception. Air conditioning very expensive though.


Everyone was very helpful and polite


Personally i would have given each question 12 ten too low thank you.


I Was Completely Satisfied with the after sales Service, Particularly From Karl, Laura, and Rachel, who, all in their own way, went out of their way to Help as much ad possible. Thank You :)


Had new brake pads and discs fitted


Car required new front brake pads and discs and these were changed quite quickly


Excellent communication customer service were excellent and provided a perfect service customer s looking forward to a change of car in September n next year


I'm answering the questions. Why do I have to explain aswell


very good


Always a nice welcome Callum think Rachel griffiths is is the best and always goes out her way to help us thanks all


The girls on the front desk were helpfull and my repair was done within 10 mins


Good experience overall


Excellent service with friendly staff.


Excellent service


Very professional service


Very professional and friendly service.


It was not explained to me the difference between "waiting appointments" & "all day" appointments, until I asked why it was taking so long. I waited from 9.00am until 4.30pm. The option of a lift anywhere or a courtesy car was no made aware to me.


Found the Swansea Renault staff very helpful at all times


Very friendly staff and a professional attitude.


I have remained with the Swansea dealership for many years due to the excellent after sales service. I feel i am a valued customer, from the prompt booking of my car, the work undertaken by the technician and then the clear explanation of any work completed when i pick up my car. Excellent service.


a simple squeeking on the rear brakes and after 4 visits the problem is still there


Very knowledgeable staff, great customer service. thanks


Everyone was helpful and very friendly. The work on my car was done to a high standard


The young lady on the service desk reception I think her name is Rachel was extremely helpful


Great team at Swansea Renault, very professional and extremely helpful


Very satisfied great ladies on desk


very good


welcoming staff ,friendly, and knowledgeable,thank you.


I WAS VERY HAPPY WITH THE DEALERSHIP. I WROTE OUT A COUPLE OF SMALL PROBLEMS WITH THE CAR , WHICH THEY LOOKED AT AS WELL .


Only down side with Renault Swansea was if i introduced a customer who purchased a car a reward of £250.00 would be given to me ,I introduced my brother who purchased a Kadja but received no reward which i felt let down


excellent


Poor attention to completing repair s , leaving more faults


It was good


The Renault KADJAR i bought has major difficulties in seat belt retraction which has damaged both wells.Swansea indictaed that this eas a design fault which many people had complained about to Renault,,,what i find difficult to understand is that is this is such a widespread problem which outlets cannot fix why Renault has no recalled all cars to fix a UK/FR Technical Base solution,i have bought 5 Renaults and i am frustrated to see plenty of Customer requested Feedback but no solutions-Swansea are not to blame-they offered an Excellent Service for what they could address,pretty confident nobody from RENAULT UK will come back to me-so no more buying Renault if that is the case


Great service in every way


Everything was fine. No issues


Very good service


Satisfied with everything


Excellent


Staff were very professional


helpful staff, really pleased with the service compared to other dealerships I have had dealings with in the past


Completely satisfied


Excellent customer service, particularly liked the video showing the inspection of my car, would highly recommend Renault Swansea :-)


The video of my service was bare minimum - pointless- did not mention that that had tried to see what was causes a rattling noise. Also on return of my vehicle I noticed my screen protector had been removed! I've had the car for two year and although may seem petty I wanted to leave it on there until it came to re selling my car, therefore I emailed ta woman who had just emailed the video reguardinfg this asking for a answer as to why it was removed and am yet to receive a reply! For the amount of money I paid I've had no general feedback as such on the poor video just saying everything was ok, even though a Renault worksman noticed the rattling during the last recall my vehicle had. Also my car smelt bad on return and poorly cleaned.


The car service and diagnostic check was carried out quicker than the time we were asked to allow. Great


very good service and helpful


Speedy service. Like the collect and delivery optons for car


!1


Excellent


I was told the front discs would not last to the next service and i should change them £259 i refused as i did not agree - when i picked the car up it had an advisory saying the discs were corroded - the measurement (thickness of disc) wrote on job card was less worn than the person stated on the phone - what is going on!


The staff were courteous and helpful and told me what needed done in the few months which I will do.


I can't fault them at all. The staff are always pleasant, friendly and go out of their way to be helpful.


Reception staff are always friendly and helpful


The staff were excellent the only fault l have got is that l waited four weeks before my car had a service booking in took to long.


Excellent service from time of booking to collection.


Used Renault Swansea since I purchased my car (used), there 7 years ago. Always been completely satisfied with any work carried out (M.O.T's and servicing), and especially with the friendliness and helpfulness of the servicing staff (Rachel). As long as I own a Renault I will continue to use this Dealership.


I've said it all


Very welcoming efficient friendly staff


Receptionist very friendly and kept me informed of progress with the service with a phone call half an hour before car was ready to be picked up. Also sold me a service plan for next two services at a reduced rate!


Very good, satisfied


Satisfied


Friendly, efficient service as always.


Prompt and polite


Although I didn't purchase the car at Renault Swansea the service I've received from staff in the last two years has been second to none.


Happy best service over my 20 year owner Renault experience


Car in for service, good experience from receptionist, to being informdd on the cars progress


Great all round service - very impressed thanks


Staff were very helpful and informative.


The only issue that I have, is one collecting my vehicle I was told everything was fine. I got home and looked at the service check list and written on the bottom was needs air filter replaced customer will have to come back. I was not told about this so as a Result I haven't booked my car in again. As with the car being cleaned-it's not that I expect my car to be cleaned at the end but the quality of the clean was shocking large areas missed and not even cleaned around the back window around the wheels the bonnet. Water marks all over the interior wasn't touched. It looked more of a mess with some clean bits and a lot of missed bits.


Service receptionist is always very friendly and helpful. I was made aware of everything that was going on and my car was washed and cleaned and waswas delivered back to me at the front of the showroom by the receptionist so I didn't have to walk up the car park as I have walking difficulties. I am in the more mature age bracket and appreciate the courtesy shown to me and I am sure all other customers


No problems. Slight wait to collect car, but this was due to a large number of customers arriving at the same time


Totally competant,friendly,very helpful staff a credit to renault


Excellent reception. Kept well informed during work. Appreciate the return/pick up service very much.


Staff were really good especially girls in reception who explained what was happening.


Always have a good experience when dealing with the dealership and servicing.


The staff are absolutely outstanding, so friendly, absolutely the friendliest and least pushy garage in Swansea and Cardiff that I have ever visited.


Satisfied


No issues. Friendly and attentive receptionist. Very satisfactory all round.


Staff always freindly and willing to help and accomodate my needs by fitting in around children and work commitments


My vehicle needed an alteration to the engine management program to reduce emissions. The notification from Dacia was sent to an old address and it was redirected by the post office to my new address. I had already informed the dealership of my new address but this was not passed on to Dacia. My new address is 33, Bryn Morgrug, Alltwen, Pontardawe, Swansea SA8 3DG. Please acknowledge this new address. Thankyou, Roger Talbot.


Staff were very helpful and the work was completed on time


Had to wait for car to be cleaned for quite a while. We waited for nearly an hour, no other complaints.


Main issue that I wasn't happy with was the amount of time my car was in for, and I had to ring them on the second day to see if my car was ready to be picked up in the morning, it wasn't. Car wasn't ready until after 2pm.


My experience was very good.


Very professional


Ddf


The girl who searched me was very friendly and helpful.


T


The reason my car was in for repair,was that my car alarm wouldn't stop and l drove the car in with the alarm sounding. Only to be told that the next appointment was two and a half weeks away but Rachel being a gem,solved the problem by keeping my car on site until it could go into the workshop and arranged a courtesy car. Brilliant thank you Renault.


Friendly staff.


Flawless


Satisfied so far


Always receive good service at Renault Swansea. Staff are very pleasant and very good at their job.


The biggest problem is the delay in getting an appointment; the first time that I could have either a courtesy car or a service-while-you-wait slot was nearly a month after I after I rang to request one.


I have used Renault Swansea since I bought the car there in June 2005. Rachel in the service department was fantastic


excellent all round experience


Trouble free.


service was great


Great service. Fast and effective


The lady on the service desk was great especially when engaging with my son


Very good service would recommend that you as the customer receive a detailed print out of the work carried out something you don't receive at the moment just a verbal account of the work that as been done


They are amenable, efficient and thoroughly professional.


I found the two ladies on the service reception very pleasant and polite. They offered refreshments to me as I waited whilst my car was serviced. A video was sent to me by the mechanic following the service which I appreciated. Following the purchase of my capture last year from Renault Swansea I have found all the staff I have been in contact with to be helpful and knowledgeable of their product


Rachel is very professional and knowledgable


Paid a service plan on my previous vehicle changed the vehicle through Swansea still waiting a refund a year and a half later? Not happy


very friendly service


The car from my was collected and returned to the house by a Renault Driver.


Car was serviced in the morning with Renault straight after it failed mot on rear brake shoes they should have picked up on it


Nice welcome from the lady dealing with booking Nice waiting area where you could have a coffee. .


Very professional kept in touch the whole time.


had excellent service staff were very pleasent and polite and couldnt do enough for me They are a credit to your company


Good service


Very happy with the service at Renault. Very friendly and helpful staff


Good


Great to be picked up and dropped off as I'm a pensioner on my own was worry free


Very professional and friendly service provided by Renault/ Dacia swansea


When I booked the vehicle in for the service ,I explained that there is lot of rust and corrosion on the inner part of the back wheels and I requested an investigation, when we collected the car later that day we asked about the concern we have with this issue and we were told that it's probably caused by a Brillo pad.We were very upset with this comment as our car has never been cleaned with a Brillo pad,In the mean time we have spoken to and visibly seen that on other Models of the same make and year as ours haven't got this problem . We would appreciate it if you would advise us accordingly Many thanks


Nice friendly , welcoming team


I was waiting whilst the work was done: the predicted 2 hours turned into nearly four, which was a bore. The reception staff were pleasant and helpful - but it was still a bore.


completely satisfied.pleased you pick my car up and return it.


Very helpful and pleasant staff


Helpful staff overcome a problem I would have with leaving my car there all day as I had to collect my partner from work and had my car ready 4 hours earlier than previously advised, exceptional service and really nice for them to help me out of a difficult situation when the problem wasn't even thier fault


Nice friendly welcome. Better than the previous times I have been


I would highly recommend Renault Swansea to purchase and repair their car with you. From the girl at the desk to the fitter who checked my car I, and in all the years I have dealt with you I have never had a fault. Thank you


Really happy


Both Rachel and Keith ,my only personal contacts, are always friendly and efficient


the staff were very helpful on arrival and answered any questions that I had regarding the issues that had arisen with the vehicle. I was not kept waiting very long before being attended to. A pleasant experience.


Excellent experience, thank you ! Maybe the television in the waiting area could have the TV programs on instead of the RENAULT TV, the time waiting for car would go quicker if we could watch TV ... minor comment though...


When I arrived The Service Reception Desk I was dealt with promptly, the receptionist was very helpful and provided all the information I required. When I returned to collect my car she was again efficient and helpful.


Brilliant service from all


Very friendly and efficient service


Not treated as a valued customer, treated more like a PEST. Never had all the work done. Always treated like an idiot who knows nothing about cars, and if there is something special needing attention my information is ignored with the words we can sort it, but guess what? the garage dues not have a clue what to do.


Always a pleasure to visit Renault Swansea, the staff, particularly Rachel, are always friendly and very helpful.


Excellent customer service with a courtesy car and a smile. Staff are very friendly and the car is excellent. A very efficient service all around. Staff are always very friendly and will go out of their way to help you. They collected the courtesy car and helped me carry my work bags into it. My own car is repaired and always cleaned to perfection afterwards. Great Customer care.


I have always had good service here and the staff are always friendly ,polite and helpful


Welcome visit no problems comfortable visit


Reasonably satisfied with my experience


no record of vehice being booked in for service when I arrived


Thorough


I was looked after by Rachel who was really helpful and nice


My Motability car was collected and returned to me promptly and cleaned which was really appreciated.Your driver was respectful and friendly.


Pleased


Efficient and friendly.


Work completed at time arranged. Helpful staff and polite. Transport to my home while car was being serviced and I was collected when the work was complete.


I totally agree that the person who looked after my car were very professional at their work.


My last service inside the car was cleaned but not this time, staff super helpful


Happy with my experience at Swansea, and kept updated!


Excellent


STAFF WHO WERE ALL VERY FIRENDLY AND HELPFUL


Well informed staff on reception,very politecand helpful


Friendly and helpful


Friendly staff, clear information & many smiles!!


Excellent service I can not fault my experience,at the Renault Garage Swansea.


Excellent service


The staf were friendly, clear and efficient


I was looked after as I waited in reception


Arrived at 8-30 faulty battery replaced.Asked not to clean my car as was in a hurry to go to Newport, on my way at 9-20 great.


My experience at Renault Swansea is always a good one and I find Rachel and Laura at the check in desk always helpful and courteous.


Everyone is very helpful, friendly and act in a professional manner. One little niggle is where to park your car when you get there-- all spaces full-- which really indicate how popular the garage is.


The pick up and drop off facility was extremely helpful and a great convenience for me.


I was very happy with the service and the member of staff I dealt with was very helpful.


I bought my car brand new from Swansea Renault. I paid mostly cash but also took advantage of Renault finance. Last month I took the car to Renault in Swansea for a service and it was established that the two suspension arms were defective. To be done under the warranty. I was not booked in to have the wok done for about two weeks. I made several complains to the service manager who tried ignoring me but also to the general manager. I believe the fault on the car has affected my front tyres. I have emailed the service manager and the general manager at the dealership and also loggedb the matter with your head office as complaint number 1783014. I would appreciate you looking at this but - I won't hold my breath !!! Crap service and dangerous to boot !


Well satisfied


Great service thanks


I had no problems fro start to finish, the booking in of my vehicle, the MOT service was prompt all employees were polite to me and other customers.


there is nothing i can think of that could be inproved


Great service


To book a service you have to go through a central number. This meant I was told I could bring my car in for a service when it had 22,000 miles on the clock. This was wrong information. I left my car in the morning and was then called and I had to come and pick it up and re-arrange for a time when I thought it would be at 24,000. I drive a lot with my work so had to guess when I thought it would be. If you ring for an appointment there isn't anything available for 3 weeks, so I had to put in a date. Nearer the time I realised my mileage was going to go over the 24,000 and possibly over the 1,000 extra that is allowed. Thankfully the staff were able to squeeze me in on an earlier day. I had an 8.30am time slot but was due to leave the car for the whole day. A family member was taken into hospital and I needed my car in the afternoon. The staff were very flexible and were able to service the car in the morning, which I was extremely grateful for. So on a local level the staff were excellent, however the system of booking when you get near to the allowed mileage didn't work for me.


Made to feel very welcome and the car was immaculate outside when I received it back. everything was so clear and explained. Well done Renault Swansea thank you. x


X


Refer back to my problem!!


I thought they were helpful as I had to wait for my car so they did the work in a reasonable time so I did not have to wait there for long.


Extremely helpful caring and friendly staff. Absolute pleasure to do business with. Thank you.


At the last service (second) I had to have my discs and pads replaced. At this service having done 14000 mile in 10 month, theye had to be repkaced again for just over £200 I was amazed that this wear had occurred in such a short space of time. I am not happy that this is likely to be an annual state of affairs.


Good service


This was the first annual maintenance visit and I am a low mileage user, hence it was a fairly simple matter but was handled pleasantly and efficiently.


Administrator and Keith the driver were fantastic. Car was not cleaned at all.


More car parking spaces needed!


Prompt attention, friendly staff, excellent service.


the girls on the service desk have been very helpful also the mechanics who have worked on our car they managed to fit our car into be repaired even though they were very busy


Car in for software update. All trouble free and efficient as usual.


The staff at Renault Swansea are courteous, friendly and extremely helpful and thoughtful. I observed during my waiting time, acts of kindness and help over and above that expected.


The staff are helpful, polite, thorough, and treat you with total respect. Fantastic experience at Renault, Llansamlet, Swansea.


Over many years always had a good quality service


Always had a good experience at Renault Swansea.?There was an issue with the R-link and my Apple IPhone 7s comparability which remains unresolved. The vehicle has to go back for a seal renewal and the compatibility issue will be looked at again.


The receptionist Laura Davies was totally professional and if it had not been for her I could well have been extremely annoyed. I was told by a mechanic that because we had to bring the car back a second time they would do the second repair while we waited. When we arrived another receptionist told us the repair would take at least 3hrs so we were left stranded with no means to get home. They did offer us transport eventually but I was so angry at the lack of communication on the mechanics part. I have no confidence in this vehicle now and I never will. This is the first brand new car I have ever bought and I am devastated.


Happy with the work being done


obliging staff and quality work.


Great


The reception staff were very friendly and helpful. My MOT was carried out on time and without delay. Excellent service.


Everyone at Renault Swansea are friendly and helpful. We always have good service and the girls on the device desk can't do enough for us


I am very disappointed with the service. The car was repaired and as I picked it up there was glass throughout. I had to wait whilst it was hoovered. Despite this there are still large chunks of glass in it, which makes it dangerous for my dogs and children. I was informed I would need to wash the seat covers as shards may remain, however some of the fragments are about 5cm in size. There is also glass inside the boot lid which I can hear when opening and closing the boot. Hopefully this can be resolved on the next trip, however it is very inconvenient to have to be without a car/ driving a courtesy car which I cannot put the dogs in/ having to drive to the other side of Swansea to take and get the car.


Really hard to speak to someone in llansamelet. I rung back on the number i was called on twice but it just rang then rang main number & twice was put through to call centre. Extremely frustrating when you just want to speak to the person that just rang you!


Walking into Renault Swansea they make you feel part of the family. Same feeling every time

  • Sort reviews by:

  • Would recommend
  • 22/10/2017

Apologies for the delay in answering the survey I have been pre occupied with ill health in my family. Many thanks to Ross Meredith his customer service was exceptional.


  • Would recommend
  • 10/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Wouldn't recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

Good buying experience.


  • Would recommend
  • 27/08/2017

Outstanding service from Wayne. Was undecided wether or not to buy from you. Wayne was the clincher. Thank you


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

Everything went well throughout until I received a phone call informing me that my car had been damaged and I would not be able to pick up my car on the agreed day.


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 19/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 13/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

Quick note, I was simply upgrading to another clio so I didnt need a test drive


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

No


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Not really a question. I would just like to say that the customer care I received whilst at Swansea Renault was exceptional the salesman Mr Wayne Hilde was extremely professional in all aspects. These qualities is what sold me the car. I live in Cardiff and it would have been much easier for me to purchase from either Cardiff or Newport branches but the salespersons in both where not has professional. Wayne Hilde even sent me a full video of the car rather than just a picture which I asked for. This actually sealed the deal for me I hope he gets the credit he deserves. Thanks again Wayne it was a pleasure. Kind regards Dennis Evans.


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 28/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

excellent service Darren the sales guy was brilliant


  • Would recommend
  • 11/07/2017

Don't think so


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I have one free service for the first year when will I have to pay for the other three


  • Would recommend
  • 01/07/2017

Just to comment that Sean made buying a car a very pleasurable experience couldn't have wished for a better salesman.


  • Would recommend
  • 28/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

No. Everything went we thanks to Wayne the salesman and Dean in Finance


  • Would recommend
  • 26/06/2017

we are in scotland aftersales no good to us,but everything was first class


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 15/06/2017

[no comment made]


  • Would recommend
  • 15/06/2017

[no comment made]


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

I had already had a test drive with another branch so it was not needed. I was dealt with by Wayne who was very helpful throughout the purchase. He has a very friendly manner and was easy going but professional enoough to contact me when I had mistakenly overpaid.


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

My wife also purchased from Renault in January. She was told that there was an incentive if she recommended someone else. This was mentioned at the time I made my purchase, but nothing came of it


  • Would recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

Great service from your salesman Karl


  • Would recommend
  • 04/06/2017

[no comment made]


  • Wouldn't recommend
  • 01/06/2017

The price you had the car listed at was on lots of sites but i was told when i called that this was the wrong price so didn't start too good, but we did come to an agreement in the end,i must admit with the lack of communication after i had paid i did start to worry & panic as i thought i had been had by a scam up until the deliver driver arriving with the car so instead of excitment i was panicing, also i was sent no paperwork or confirmed if it was taxed i had to ring to confirm all of this, i was told there was no marks but the alloys are quite damaged & there is a very bad scratch as you open the back door it is down to the metal, the car was dirty inside too with sick maybe from a baby or child in the back seat, so that is some of the things i would suggest to change or improve on as it did spoil my purchase of my new car


  • Would recommend
  • 31/05/2017

No , all information we needed was given to us . Thank you


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 29/05/2017

Neil Jones was great to deal with. No fuss, no hard sell, the way buying a car should be.


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 22/05/2017

[no comment made]


  • Wouldn't recommend
  • 15/05/2017

There were a few nasty stone chips on the bonnet and i was told that they would be taken care of before we had the car yet when we picked it up the job they did was terrible, just a spot of paint off one of the pens which didnt even cover the bare metal. The least they could have done is supply a touch up pen but i wasnt even offered one. So as far as recommending you to anyone that is the reason iv said no


  • Would recommend
  • 13/05/2017

None


  • Wouldn't recommend
  • 13/05/2017

Absolute terrible service!!!!! No RECEIPT HAD TO PUSH FOR 2nd KEY - TRIED TO TELL US VEHICLE CAME WITH ONLY 1 NEVER ANSWERED EMAILS DIDNT SEND ANY DOCUMENTATION WITH VEHICLE DIDNT SEND OFF LOG BOOK FOR 5 WEEKS AND 5 PHONE CALLS CAR IS GREAT - SERVICE IS WORST I HAVE EVER HAD: MADE SPENDING £19K ON A CAR A MOST UNPLEASANT EXPERIENCE.


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

Hi, just waiting for the sat nav SD card, as it was not in the car when I bought it. I was told it will be sent in the post to me. It's only been a week , so I will wait for it, apart from that , all great.... thanks,


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

No questions. Would just like to say how brilliant Wayne was from start to finish. He had the perfect balance of being approachable and helpful without being pushy. Would highly recommend and would look to contact Wayne when the time comes to get another car!


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 03/05/2017

Head Office Concord Road Western Avenue London W3 0RZ Reference: Reg Number CP14 AVE I am contacting you in order to express my concerns and raise a formal complaint regarding my recently purchased vehicle not being as described. This happened on March 31st, 2017. To explain in more detail We saw the Kia Soul Reg Number CP14 AVE advertised on autotrader, we arranged a visit to view the car. We were sent a video of the car from Wayne Hilde, he even states in the video, that "As we look down the side of the car, there are not any dings or dents, or scuffing on the alloys" When we saw it, the car was in perfect condition without any scratches/dents. We subsequently purchased the car and Wayne Hilde arranged for the car to be delivered to us. When it did arrive, the car was damaged, also the inside of the car stank of sweaty bodies. We have contacted Wayne on several occasions, we have got quotes as he requested, at our time and expense, we got quoted £934.00 Plus VAT from FixAuto, Renault Swansea have refused to pay that, so once again we got another quote this was for £550.00 from ChipsAway. Renault Swansea have said the damage can be buffed out and that's what they would get their bodyshop to do! Wayne Hilde even called the ChipsAway repairman called Barron, to see if this was the cheapest option, he said it was as the damage was not just on the surface. The final straw was receiving an email from Wayne Hilde at Renault Swansea Offering a goodwill gesture of £250.00. This is not a goodwill gesture, it's an insult, and doesn't even cover the cost of repairing the damage, let alone a hire car as we will be losing the car for 2/3 days. We purchased a car for £10000. : was was delivered was damaged goods, instead of rectifying the problem by paying for the damage in full and compensating us for the stress and hassle, we receive an offer that leaves us out of pocket and with a bad taste in our mouths with Renault. We wanted the car to enjoy and all we have had is hassle and extreme stress, since the day we received it. We are embarrassed to show friends and family as we have received a damaged car. To resolve this issue I would like you to fix the damage that was done between us viewing/buying the car, and it being delivered. And while this is being fixed we require a hire car. We consider this a very serious issue which has caused us an unnecessary amount of aggravation and stress. We would like a response within 3 days with a view to resolving this issue within 7 days. If these timescales are not met, I will have no hesitation in escalating my complaint, to the The Motor Ombudsman. Please reply to my email address amanda-h1@live.co.uk only, as I would like to keep all of my communications in my personalised complaints case file. Yours faithfully Patrick and Amanda Scott


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

[no comment made]


  • Wouldn't recommend
  • 02/05/2017

Most of above don't apply as vehicle bought over internet,


  • Would recommend
  • 30/04/2017

Excellent experience buying our car from Renault! Would definitely recommend to anyone! Our car salesman Karl was very helpful.


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 29/04/2017

[no comment made]


  • Would recommend
  • 28/04/2017

[no comment made]


  • Would recommend
  • 27/04/2017

Improve customer parking would be good


  • Would recommend
  • 25/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 19/04/2017

The car was for my daughter for her 17th birthday so it had to be right. My daughter is really happy with the car. I am still waiting on the second/spare key to be handed to me. I was told at the beginning in a phone conversation your sales executive Tom Gannon the service book was stamped at 7,500 miles by the main dealer (Citroen). This was not the case. The young guy David who actually did the handover on the Saturday I purchased the car as Tom Gannon was not in work was very good. I have emailed Tom Gannon for the second key with no response. Also Leigh McGrath has emailed Tom Gannon, still no response. The car is really nice and I would purchase a car from you again as my wife is looking to change her car in the next few months. I would certainly not deal with Tom Gannon again.


  • Would recommend
  • 18/04/2017

NO.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

No questions everybody very professional thanks.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

Brought the car over the internet, salesman Karl was excellent. The whole service was very good, if I had to say something it would be the different prices the car was originally priced at. They kept changing


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

Ni


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The answers to the above questions were not relevant because I bought this car over the phone as I live in the southwest of England. The salesman Karl was very friendly & helpful


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

the vehicle was bought via the internet and delivered to Birmingham quite a way from Swansea. hence the answers to the test drive question did not apply.


  • Would recommend
  • 02/04/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 25/03/2017

No questions but many thanks to Tom Gannon and everyone I met in Swansea that day for a great experience.


  • Would recommend
  • 25/03/2017

No


  • Would recommend
  • 22/03/2017

London west is just 2 miles from my home. I made an appointment with them and waited nearly 45 minutes and no one attended me. Then I came home and checked the Web site and found this car in Swansea which is 186 miles from my home. Since the inquiry of the car Wayne from Swansea provided me information with much commitment and from then onwards until I drove the car from Swansea I was treated really well and felt much accepted. Superb customer service by Wayne and what a difference comparing to London west. I feel it was worth driving nearly 400 miles up and down to get the car I wanted.


  • Would recommend
  • 20/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

The sales people that i bought my van from were great , very helpful and it all went smoothly . Very pleased and would definitely buy from them again .


  • Would recommend
  • 08/03/2017

The sale team and service we received were great.


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Wouldn't recommend
  • 07/03/2017

Was told that the car would be with me in 7 to 10 days it is day 13 and I am still waiting for the car


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Wouldn't recommend
  • 06/03/2017

Best leave it at not recommended


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

NO


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Wouldn't recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 28/02/2017

If I do I have been advised to phone and ask and I feel comfortable to do this


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

I have no real complaints about Neil Jones he is a very polite and professional salesman. I do however have a complaint and concern about how Renault handle their logistics there seems to be no actual information on location or a ETA with their vehicles. I myself have been involved in moving vehicles to new locations, and it didn't take 10 days to even bring a vehicle from Ireland so how a car takes 10 days to come from Bristol I just don't know I could've literally walked to Bristol and back from your showroom in less time. I hope this is something that is addressed by yourselves as I was very disappointed with this aspect of purchasing my car.


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

[no comment made]


  • Would recommend
  • 18/02/2017

The purchase of the car was straight forward and easy, as was the FCA checks. There were however a number of small issues with the car's paper work and maps that took longer to resolve than they could have. That has taken the sparkle off buying the car - which is a great car.


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Would recommend
  • 13/02/2017

The whole transaction was the smoothest I've ever experienced. Karl would certainly be recommended for his patience and great service. Our sale wasn't particularly straight forward but he made it very easy.


  • Would recommend
  • 11/02/2017

Karl Spencer-Jones was lovely


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Wouldn't recommend
  • 07/02/2017

I intend to contact Renault Retail regarding the extremely disappointing experience buying a vehicle from Renault Swansea. I would appreciate it if you could provide an email address for complaints.


  • Would recommend
  • 07/02/2017

Test Drive was with my local branch in Poole, Dorset.


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Thomas was very helpful with my purchase of the car, my husband is looking to buy a new car in a few months I certainly would go back and see him.


  • Would recommend
  • 06/02/2017

very helpful


  • Would recommend
  • 06/02/2017

When was the car last serviced


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

No. Karl was very helpful.


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

Excellent service


  • Would recommend
  • 02/02/2017

Neil was a great help and made the process of buying a car a lot easier. He didn't come on too strong and make me feel pressured into making a decision, nothing worse than a pushy sales man. His approach was very relaxed which made my experience with you a lot more enjoyable.


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

My purchase, was the best pre-sales and after sales I have had when buying a car. Wayne(salesman) and Dean ( finance ), helped us a lot. Happy customer ?


  • Would recommend
  • 02/02/2017

Was very happy with purchase at Renault Swansea, Ross was professional throughout and made everything very straight forward for us, will definitely be back for our next car from Ross


  • Would recommend
  • 30/01/2017

Our sales representative, Karl Spencer-Jones was very helpfull, informative and not pushy


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

One of the easiest car buying experience I have had thanks to Ross


  • Would recommend
  • 25/01/2017

It seems to take along time for accounts department to refund holding deposit. I have now been waiting 7 days and it's still not showing on my account yet takes seconds for Renault to take it from my card.


  • Would recommend
  • 25/01/2017

none


  • Would recommend
  • 24/01/2017

[no comment made]


  • Wouldn't recommend
  • 24/01/2017

Very disappointed when I picked up my car. The petrol light was on and a joke was made about giving me a push to the petrol station I'd I broke down. The only feature of the car I was shown was the petrol flap. Would have been good to be shown other basic features. Was not offered mats or even told how much they would be to buy. Love the car but not sure about the service


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 21/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

I was very pleased with the way I was dealt with 10 out of 10 thanks


  • Would recommend
  • 18/01/2017

I would like to say that all your staff were very cooperative with assisting me in choosing the right vehicle and finance options


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 16/01/2017

[no comment made]


  • Would recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

Disappointed that description in Autotrader was incorrect. The advert said that the car had a start/stop system. I noticed it just as we were getting in the car to go home. As we had a long journey to do it was too late to do anything about it. Otherwise a good experience.


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

No, it was an excellent experience


  • Would recommend
  • 07/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

No


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

Vehicle did not have a full tank as discuses with Andrew! also the name of the person to line the van did not come from Andrew! have only now had chance to get in touch! van has still not been out our factory!


  • Would recommend
  • 05/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

I was very impressed with the service I received by Wayne he was very helpful and not one of these pushy car salesman you always come across, which made buying my new car a pleasure. Even after I purchased it I received a phone call to see how the car was running and if there was anything else I needed to know about it. I will definitely be recommending. Please pass on my thanks and I look forward to buying future cars with you. Steph Hoare


  • Would recommend
  • 01/01/2017

[no comment made]


  • Would recommend
  • 26/12/2016

[no comment made]


  • Wouldn't recommend
  • 21/12/2016

Live too far away to test drive but I had a video sent over and have test driven a local one! I wouldn't recommend as I purchased over 2 weeks ago and haven't received the car yet..... first there was a delay as the new log book hadn't arrived and now the delivery firm haven't collected the car!!!! Not great as I'm off work today waiting and am back at work tomorrow!


  • Would recommend
  • 20/12/2016

My wife and I met the salesman Wayne Hilde for the first time on Saturday 3rd December and from the time we met to the day we collected our car the service Wayne provided was nothing less than absolutely exceptional. Every stage of the car buying experience was undertaken extremely professionally. We were kept informed throughout the process and sent a personal video of the car we had purchased. Wayne is a credit to the dealership and a great ambassador for Renault. Wayne takes the phrase exceeding customer expectations to another level.


  • Would recommend
  • 18/12/2016

Karl was very helpful and friendly good sales guy


  • Wouldn't recommend
  • 16/12/2016

Service before purchasing car was atrocious, handover was not done by person who sold me the car, did not know reason I had purchased car so quickly after buying Twingo. Poor overall


  • Would recommend
  • 10/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

Bought the car over the phone and it was as described by the salesman Wayne Hilde when it was delivered . I will use your company again . Regards Iain Fippard.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

No


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Wouldn't recommend
  • 30/11/2016

Turned up as arranged on Monday 28th November to collect my car. Very disappointed that vehicle was not ready and that the team had no idea i was even collecting it. (Salesman was on holiday that sold me the car).


  • Would recommend
  • 29/11/2016

[no comment made]


  • Would recommend
  • 29/11/2016

Wayne was very knowledgable and helpful, and saved me a long and costly journey returning the hire car to north wales by advising I could return the car to Swansea. Thank you for all your help... Love my Zoe!


  • Would recommend
  • 27/11/2016

[no comment made]


  • Would recommend
  • 25/11/2016

No, fab service at Renault Swansea!


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

No everything was answered at the time of purchase, great customer service especially from Karl Spencer-Jones :)


  • Would recommend
  • 21/11/2016

Karl spencer jones was very helpful and professional in my purchasing of the vehicle and I would recommend Renault Swansea for purchasing a vehicle..


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

I would just like to mention the fantastic service we had from Wayne Hilde the sales rep.


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 13/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

I was not offered finance as I didn't need/want it. The service I received was excellent.


  • Would recommend
  • 11/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

No


  • Would recommend
  • 07/11/2016

Fantastic service from Used Car Salesman Wayne.


  • Would recommend
  • 03/11/2016

Tom, the sales person I dealt with was very helpful. We were let down by the transport company bringing the car to South Wales which meant that there was a delay in my being able to collect the car due to pre-arranged commitments. A hire car was provided by the branch and a few other issues were resolved by Tom and Dean.


  • Would recommend
  • 31/10/2016

Please pass on my thanks to Karl Spencer-Jones. Possibly the nicest person I've dealt with when purchasing a car. Kept me up to date and went through the whole process with ease. Thank you ???? Linda. 100% satisfied customer!


  • Would recommend
  • 31/10/2016

Very positive experience following dreadful experience with 2 x local Renault dealers - Slough & West London. Approached Swansea directly - spoke with Neil who handled the specific vehicle that we wanted to purchase and the trade-ins very positively and professionally (unlike Slough & West London). Thanks Neil.


  • Would recommend
  • 28/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

I am very happy with Renault Swansea and I would like to say that I was dealt with promptly and fairly. i am very happy with my purchase.


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

The whole process was very good and relaxing from start to finish Thank you


  • Would recommend
  • 11/10/2016

No thanks but Tom is a great asset to your company! Thanks for everything j


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

Karl was fantastic, brilliant customer service he just couldn't do enough highly recommended.


  • Would recommend
  • 08/10/2016

Still waiting on a reply as to: Why the paint job wasn't as perfect as I was promised around the door and touch up bits missed? Why the condition of my brakes wasn't highlighted to me - needs new pads all round and new rear disks? Why I wasn't told about the broken front passenger door handle combined window switch and plastic grip? The car had just arrived when I came to see it to confirm that I wanted it but I feel that the inspection and prep to hand over may have been rushed as I keep finding lumps of car wax and rubish from the former owner as well as the above things


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

Wayne Hilde was marvellous the best we have encountered and took us through everything about the car,and phoned us after a few days to check that we were happy with the car.Top man


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

Car was nearly clean brown paper floor mat under the drivers seat scrampled up and what looked like fag ash on the parcelshelf apart from that ok


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

bought car from Renault Swansea after test drive in wigan. Renault Swansea very hard to get in touch with.will probably px in 2 years


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

This is the third car I and my wife have purchased through the Swansea Dealership. The service we have had on each occasion was first class, and Karl Spencer-Jones(our salesman) was very helpful and pleasant to deal with, but was not at all "pushy". I am very pleased with the Kadjar. A lovely car to drive and, so far, very economical. I have no problem recommending the dealership to anyone thinking of buying a high quality used car.


  • Would recommend
  • 26/09/2016

No


  • Would recommend
  • 25/09/2016

No , very happy


  • Wouldn't recommend
  • 25/09/2016

I have owned 3 Renaults previously so did not need a test drive, even if once was offered. Every courtesy was given to me whilst considering buying my car. Unfortunately, since the salesman has not returned a single call and having had a problem with a missing aerial needed to sort it. Spoke to his boss in the end who resolved the issue. Also sent my old log book with proof of posting and they seemed to lose it. They have obviously found it now as the DVLA confirmed transfer. My husband owns a Renault and uses the maintenance plan which I have signed up to. Unsure now whether this was a wise decision considering my treatment from the sales team.


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 17/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

No questions, pleased with the service very professional and helpful service.


  • Wouldn't recommend
  • 12/09/2016

When picking up the car, we noticed that the parcel shelf and the MOT certificate were missing. We informed the salesman, Thomas Gannon, of this and he said he would get us a parcel shelf and a replacement MOT certificate. Two months later, despite repeated phone calls, emails and a visit in person we still have not received either. Mr. Gannon always tells me he is dealing with it but it does not take 2 months to get a replacement MOT certificate and a parcel shelf. I am very disappointed with the lack of customer service. When I last phoned him, he even tried backtracking on the parcel shelf and going down the "sold as seen" route. However, you can't use that argument after you have told the customer you will get one for them. I am still pursuing this matter.


  • Would recommend
  • 11/09/2016

Very pleased with the service I have received and the bottle of sparkling wine. Tom was very polite and friendly and helpful. I am hoping you'll come back soon with a response to my query about when the next service is due. Strongly would recommend you regardless.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

No question just extra comment about the amazing team you have at Renault Swansea. Karl was a dream to deal with, nothing was too much trouble and always polite and courteous. Karl secured the Dale and explained all options available to us. I also dealt with Wayne who goes above and beyond the call of duty making sure a very special occasion went ahead without a hitch by delivering the vehicle in the evening after his working day. Thanks Renault Swansea for making my son's 17th Birthday one to remember!


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

No questions. I would like to give praise to the Salesperson Neil Jones . We came for a test drive, We intended to test other makes. His understated , informative , friendly approach really won us over. That's what convinced us to take the vehicle we did.


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

Karl was wonderful to deal with...thank you very much


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 29/08/2016

No questions. Excellent customer service, very professional.


  • Would recommend
  • 29/08/2016

Wayne who we dealt withwas wonderful and very helpful. Great job


  • Would recommend
  • 27/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

I bought the car as a distance sale as I live in sheffield, so the car was delivered to my house. I am very pleased with the car, however, I have now had the car for 2 weeks and still not received the MOT certificate from your garage. I have contacted Ross Meredith, the salesman about this and left a message, I am still waiting for him to get back to me. I understand that the V5 registration document will be coming in due course from the DVLA. Please could you look into the whereabouts of my documents and let me know when I should expect to receive them. Thanks


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

Everything from the salesman, Ross Meredith (who was very helpful) to Dean Williams (Finance) was a pleasant experience.


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

Very good service. Can't fault Wayne.


  • Wouldn't recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

Tom was a great help. He really made the buying of my car very easy going he's a credit to the company .


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

no. Neil Jones the salesman was excellent. he made the whole process very easy and ensured that he was available when I collected the car. I was so pleased with the car and service by Neil that I recommended a friend, who has since attended, met Neil and purchased a car which he will be collecting on Friday.


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

no very pleased with service we had at Swansea


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

Awesome service by all concerned. Thanks to neil.jones@renault.co.uk my salesman. Car is lush. Drives like a dream. Many miles done already. Thank you.


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 20/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 15/07/2016

No


  • Would recommend
  • 15/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

I purchased my last car from this garage & said I would never return. I called as a last resort and could see that the salesman I dealt with previously was no longer there which was a blessing. I can only hope that when I need to take the car in for any problems/services etc that I will be dealt with more professionaly than I was previously.


  • Would recommend
  • 09/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

Fantastic service from salesman Wayne, thank you .


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

My sales representative was very professional and dealt with my purchase in a calm & friendly manner. At no time was I made to feel uncomfortable or "pushed" into anything, fully explaining anything I didn't fully understand.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

No questions, however I would like to thank Renault Swansea for a fantastic and friendly service, I am VERY happy.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

Brilliant service would highly recommend


  • Would recommend
  • 30/06/2016

The only down side was no books or service details with the car has it had only done 17000 miles, I have asked for them but still have nothing through the post??? Regards Neil Smith


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

Not at the moment. Thank you.


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 24/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

I was very happy with Wayan the sales man Went through everything I need to know


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

No questions. Just like to say huge thanks to the salesman Wayne Hilde for an excellent experience


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 10/06/2016

Fantastic service. Would thoroughly recommend. Really helpful with all questions


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

No questions, but just to say we were very happy with the service. We have recommended both the vehicle and the dealership to a friend.


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

None


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

Still awaiting Gen 3 card


  • Would recommend
  • 31/05/2016

The reason I have answered no to the last questions is that I am not yet in possession of the vehicle, due to a mix up with the transportation. After having two estimated dates I still haven't had a date as to when I can collect the vehicle. This has been very frustrating. I understand it is not the fault of the Swansea sales team and therefor someone in the transportation department needs a bit oif a shake up!!


  • Would recommend
  • 31/05/2016

D would recommend to a friend but told to avoid a certain salesperson


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

Looked after me very well


  • Would recommend
  • 25/05/2016

Hi, initially I was pleased with the service I received from the sales personnel. However to date I have not received my car, 11 days after I placed my deposit. I have been in touch with Renault Swansea a number of times to enquire as to what is going on. I was informed that as I had ordered a two tone Arizona and black it had not been delivered and was still at Southhampton awaiting delivery to Swansea. I telephoned again on 24/5/16 but it was still not available. I understand this is not the sales teams fault but I am disappointed at the amount of time I have been waiting as it was advertised as available now on the Swansea website. I asked if it would be available for this weekend, but the sales person could not guarantee I would receive it. if it is not available for collection by the 28/5/16 I am considering asking for my deposit back, I do not wish to do this as I really like the vehicle and have eagerly been awaiting it.


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 21/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Wouldn't recommend
  • 16/05/2016

very eager to sell products, but hard to get information after you have been sold them


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Wayne, the sales person who dealt with me, was exceptional throughout this experience, I would definitely recommend him to my family and friends who are looking to buy a new car.


  • Wouldn't recommend
  • 09/05/2016

Can you please forward me a copy of your complaints procedure. I have contacted Mr. Bowen Branch Manager to ask for a copy of the complaints procedure, however, I have not had a reply to my email. Many thanks


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

Excellent service and top class salesperson


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

Fantastic service from start to finish, very happy with our new car


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

I would just like too thank Tom for being so helpful in sorting out my car for me


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

Yes, where did you get such friendly, down to earth staff?


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

[no comment made]


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 09/04/2016

No questions other than we knew Swansea Renault and part ex a Megan's estate so did not require test drive and already use after sales service. Ross was very helpful, supporTive and w.as a pleasure to do business with - put both myself and wife at ease. I did not have to visit garage after deCision made and he totally made my wife's exchange a very good and painless experience. Well dOne ...will use again and recommend.


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

Excellent service from Wayne will definitely recommend friends and families to Renault Swansea


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

No


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

Excellent service all around


  • Would recommend
  • 01/04/2016

just like to say how helpful and friendly your sales people where.


  • Would recommend
  • 01/04/2016

It is not a question but we would like to add that the Sales Executive, Mr Wayne Hilde was excellent throughout. When we went to have a general look around, the test drive, when we purchased, collected and with his follow up contact. We liked the car but his care and consideration throughout probably swung our decision to buy.


  • Would recommend
  • 31/03/2016

No questions, just wanted to say that Wayne Hilde was absolutely fantastic. A credit to your company.


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 30/03/2016

Wayne Hilde was the main reason we chose Swansea Renault. His professional manner and efficiency were second to none. We will recommend you in future thanks to Wayne.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Wouldn't recommend
  • 22/03/2016

I'm not sure whether I would recommend the dealership or not. Whilst I believe effort was made to please me as a customer, I think the systems in place do not promote this. Both times I had to visit the dealership post purchase I was kept waiting for an unacceptable length of time. I believe this was because of the lack of coordination between the sales, service, valeting teams and external paint repair specialists. For example, arranging a 0930hrs appointment but not getting the car looked at until 1150hrs is not good customer service. I can't remember if I was offered finance or not. I made it clear to Tristan very early on that I would be buying the car outright. I found Tristan knowledgeable, personable and helpful. Katrina (sp?) on the reception desk was also helpful and she actually took responsibility in finding out what the situation was when I told her how long I'd been waiting. I am very pleased with the car but there were some issues on collection. The "eco" button on the centre console was inoperative. I only found this out whilst on the motorway heading home. Thankfully I managed to sort this out myself without another trip to Swansea. The switch had been forced and was jammed in. I reseated the switch and it became responsive. The worse issue was bad scratching on the roof of the car. I couldn't see this during inspection on collection as it was centrally placed on the roof and not visible. This was evidently caused by the magnetically mounted placards you place on the top of cars. An insane policy in my opinion. This has now been sorted thanks to Tristan and Dean. I found the amount of financial nannying, warning and box ticking quite overbearing too. I have bought new cars from other manufacturers and don't remember it being quite so heavy. Especially since I was buying the car outright and not taking finance. Finally the G3 protection I received as compensation for wasting the morning at the dealership during the initial paint repair was also not the best experience. I was delayed again and the final result does not look convincing. Only time will tell if it resists dirt and aids cleaning but the amount of smears and marks on the paintwork was disappointing. I can't imagine what kind of process leaves the kind of marks I witnessed. I have taken photos of the marks for my records. I am happy to be contacted to discuss this further.


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

No


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

I have not collected my car yet, due to be picked up on 30.3.16


  • Would recommend
  • 15/03/2016

No further questions thank you.


  • Would recommend
  • 14/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

Excellent service


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 05/03/2016

[no comment made]


  • Would recommend
  • 05/03/2016

No thank you.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 29/02/2016

I made it clear i was a cash buyer so didnt need finance..i didnt need a test drive as being a main renault dealer i knew id get a good car..2 of my family are customers of renault swansea and i know the service is bang on..things have gone wrong with the car which is never good but the service iv receieved has been amazing so i would reccomend you and actively reccomend you


  • Wouldn't recommend
  • 29/02/2016

Any chance of my handbook, service book and promised return phone calls?


  • Would recommend
  • 26/02/2016

I've been trying to get a hand book for car, where would I get one from and there was no aerial


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

Not offered finance as i made it clear i wanted to pay in cash. Salesman Ross was very acomadating.


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

I would like to mention Wayne Hilde who sold the car to us ...friendly personality, extremely helpful with any worries we had and we would definitely go back and seek him out when we come to change the car in the future.


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

no


  • Would recommend
  • 09/02/2016

n/a


  • Would recommend
  • 04/02/2016

I was most impressed by Tristan the sales person who kindly agreed to help me resolve a problem where my ban initially blocked a debit card payment. Tristan offered me the option of coming back on a different day to collect the car or he was willing to work late to enable me to contact the bank and resolve the payment issue. I feel he went beyond simply just offering good customer service.


  • Would recommend
  • 04/02/2016

how long when bedding in car does it take to get benefit of 70+mpg as currently car is only performing at 46mpg with mostly motorway driving. can you advise if this will improve after 1000 miles after bedding in process is complete


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

We are very happy with our purchase and the customer service we received from Wayne. He was very thorough,helpful and a complete gentleman.


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

no


  • Would recommend
  • 31/01/2016

Great sales person very satisfied with the service


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

Great service by Wayne, thank you once again ????????


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

None, information and sales rep very good would certainly recommend friends and others.


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

wayne our salesperson and all staff we met were very friendly and helpful, would use swansea branch again


  • Would recommend
  • 31/12/2015

I would like to thank Wayne Hilde for his help and guidance; I look forward to dealing with Wayne in the future.


  • Would recommend
  • 30/12/2015

The salesman, Tristan, was very helpful and not too pushy.


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

Very straight forward Wayne was very knowledgeable . No finance offered as it was a cash deal.Nice easy handover, and I'm confident that if any problems should arise they will be dealt with efficiently.


  • Would recommend
  • 27/12/2015

[no comment made]


  • Would recommend
  • 22/12/2015

[no comment made]


  • Would recommend
  • 19/12/2015

No


  • Would recommend
  • 19/12/2015

I was massively impressed by the professionalism and genuine care offered by your salesman Wayne


  • Would recommend
  • 19/12/2015

[no comment made]


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

Possibly the salesman Ross should have taken some time to explain how the things like Bluetooth and other various items on the car is working. I may have to travel up again to have some items explained to us. Thank you.


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 08/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

After a week still waiting for a drivers handbook to fully enjoy the cars features.


  • Would recommend
  • 04/12/2015

Pleasant used car purchase. Salesman was friendly, car performs well and bodywork was sorted out before I collected.


  • Wouldn't recommend
  • 01/12/2015


  • Would recommend
  • 01/12/2015


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 29/11/2015

[no comment made]


  • Would recommend
  • 26/11/2015

[no comment made]


  • Wouldn't recommend
  • 20/11/2015

I recently purchased my new car with you and I was not happy with the overall service that I was given. I had a Clio previously on the renault options finance and I came in as it was coming to the end of my agreement and I wanted to get another new clio. Initially I was dealing with Rene, whom I discussed everything I wanted for a 65 plate Clio including a monthly price etc etc. He said that this was all ordered and I would come back later on to sign all the finance. About 2 weeks later I had a phone call from you saying that Paul was off sick and someone else was taking over the sale of my car. I was fine with this and just assumed Rene was Paul. A few days after this, I was called again and asked what monthly payment had been agreed and they said they did not know how that figure had been agreed as they couldn't get it that low. They said they would look into it and call me back. I didn't hear back for a few days so headed into Renault myself. I chatted with someone else and they said what 'Paul' had done was taken my car as a deposit and not that I was returning it under the agreement so my monthly payment would actually be a lot more. I was not at all happy with this especially as the man who initially dealt with my sale was sitting across the forecourt I said that it was him I had been dealing with but everyone kept saying I had dealt with Paul. I then spoke to Tristan who had some 15 plate clios available, I found him to be great and he couldn't do enough for me. I eventually decided on the car and everything was then sorted and I signed for the finance etc. We then agreed when I would pick the car up, when I arrived to pick the car up, Tristan said that it wasn't ready and he thought I was coming in on the Saturday, a day I never agreed to as I knew I was going away. I had also changed my car insurance over so I was not at all happy by this especially after all the hassle I had been through before. When I did pick the car up, Tristan was great and I received a bottle of wine, mats and a full tank of diesel which I was very grateful for. Overall I'm really happy with the car and have always loved a Clio but I just was not happy with the overall customer service I received.


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

Ross was ver efficient, helpful and friendly.


  • Would recommend
  • 15/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

why is there no cd even though they are being fazed out people still have lots of cd,s or even offer a usb stick for free it is not an expensive option


  • Would recommend
  • 12/11/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

All staff were very polite patient and helpful.


  • Would recommend
  • 28/10/2015

Neil was a very helpful, not a pushy salesperson and gave me a lot of help with the Megane.Thanks Renault.


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 21/10/2015

[no comment made]


  • Would recommend
  • 11/10/2015

I have taken out both your 3year servicing & 3year extended warranty plans, but as yet have not received any other confirmation than the receipts of purchase. I understand that a booklet detailing fully the terms of Warranty will be sent. Regarding the service plan, I presume a detailed service schedule will also be sent. Finally I have changed the initial registration number to my personal number plate of A16KRL which I should like to appear on both the service plan & extended warranty plans. The pre-registration given by Renault was KD15ZFM.


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

Neil was excellent throughout my purchase Ana answered any questions I had. Hope to deal with Neil again when I purchase my next Renault.


  • Would recommend
  • 07/10/2015

Who do i need to talk to about what apears to be a problem with many Clio owners. The Medianav is not performing at its best. i.e. 1) Bluetooth phone conection keeps disconecting after a few minutes. 2) Unable to enter a full postcode on the Navigation, I understand that there is an upgrade I can purchase (european maps) that will upgrade the post code. However as I do not want European maps as i do not intend to travel abroad, therefore I am stuck with a partial navigation system. The rest of the car is fantastic and I am please with my purchase.


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 29/09/2015

The room in which I dealt with you was too small and everybody could hear your conversation with people coming back and fore.


  • Would recommend
  • 26/09/2015

Tristan is a wonderful salesman and made the experience so much fun. Tristan is a credit to Renault and I look forward to dealing with him in the future.


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

Could you kindly ignore my first survey? This isn't my first rodeo with Renault! My questions regarding folding mirrors have been answered. and yeah Niel was an awesome sales man,he was patient, friendly and kind. And yeah i would recommend to friends, family and foe.


  • Wouldn't recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

Nothing to add = satisified with servcie. We have had two new Scenics previoulsy so were more attracted by the model due to the reliability etc.


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 14/09/2015

Just to say Ross was superb throughout and made things really easy for us, thank you


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

no


  • Would recommend
  • 05/09/2015

no


  • Would recommend
  • 04/09/2015

As lived some distance away, not possible and had already driven same model locally so was aware of performance. Would have preferred the trade-in price to have been agreed with me before I was presented with all the paperwork on arrival. Appreciate my being some distance away was a complication, but having been told the vehicle needed to be seen first I was not really happy being presented with a fait accomplis.


  • Would recommend
  • 03/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

Wonderful service and back up after a tiny fault with the boot opening. All sorted in an instant the day after purchase. Many many thanks to Richard O H at Swansea.


  • Would recommend
  • 02/09/2015

Aftersales was not required as we live 100 miles away in Swindon and hope to get our servicing done by a Renault dealer locally. Is Fish Bros. the only one in Swindon?


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

[no comment made]


  • Would recommend
  • 28/08/2015

Good service from Ross Meredih


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 22/08/2015

No


  • Would recommend
  • 21/08/2015

[no comment made]


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 18/08/2015


  • Would recommend
  • 14/08/2015

Great customer service, all staff very helpful and friendly! Many thanks again!x


  • Would recommend
  • 11/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

We had already told the sales assistant we were paying cash therefore no need of finance


  • Would recommend
  • 20/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

very disappointed with the amount of fuel put into a new car purchased from this dealership


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

Renault representative (Ross Meredith) was excellent , from start to finish. Making the purchase as smooth as possible


  • Would recommend
  • 06/07/2015

[no comment made]


  • Wouldn't recommend
  • 05/07/2015

Originally I dealt with a Scottish guy Darren who was very polite and discussed figures on the car I purchased. The following day Darren was off work so I dealt with Tristan who was very unprofessional and made inappropriate sexual comments which made me feel uncomfortable. I felt he acted in this manor as I was am a young woman. Tristan spoke with his boss and confirmed the figure that Darren quoted and also shuck hands. I returned later that day and Tristan and the manager kept changing the price and trying to increase the amount even though I'd taken out a loan through work for the amount quoted by Darren. They made me feel very umcomfortable. The over all experience was horrific I felt really distraught leaving the office, where as I should have been excited about the car. The only reason why I put the deposit down with Tristan was due to the fact I really wanted the car. Finally I had the car for the price Darren quoted and Darren closed the deal the next day! Darren was so nice, apologetic and reassured me I could go see him for any more help.


  • Would recommend
  • 04/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

I dealt with a sales person named Ross, he was excellent, no pressure sales but very helpful at the same time, this is very rear today


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

[no comment made]


  • Wouldn't recommend
  • 30/06/2015

A very disappointing and frustrating car buying experience all initiated from the wrong car being delivered from the compound! This was made worse when the car was sprayed by a Renault approved body shop. To say the work was ameratish would be a massive understatement! Several time I considered walking away due to the stress and appalling quality control I witnessed over purchasing this vehicle. A different car was eventually offered and Renault offered to pay for the paint protection. Unfortunately even though the outcome was eventually ok the whole experience was not and so I cannot in good faith recommend buying a Renault. I hope that eventually my experience with this new car will enable me to convert to Renault but it certainly isn't there at the moment!


  • Would recommend
  • 29/06/2015

Purchase took longer than advised however Richard did a good job of it.


  • Would recommend
  • 27/06/2015

no


  • Would recommend
  • 26/06/2015

Having had the car almost a week, I am a little disappointed in discovering an intermittent fault with the abs steering sensor and having to wait a week before this can be addressed. Having baby to carry in my car I both want and need my vehicle to be safe for her and my family. I feel this questionnaire in no way reflects the actual customer service experience had.


  • Would recommend
  • 25/06/2015

Both Tristan and Dean were excellent to deal with.


  • Would recommend
  • 22/06/2015

[no comment made]


  • Wouldn't recommend
  • 22/06/2015


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]