Renault Solihull

Switchboard - 0121 418 1958

270 Stratford Road Shirley Solihull B90 3AD

Specific department phone numbers and opening times available

  • Tel: 0121 418 1958
  • Mon - Fri: 8:00am - 7:00pm
  • Sat: 8:30am - 6:00pm
  • Sun: 11:00am - 5:00pm
  • Tel: 0121 418 7468
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0121 418 4119
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0121 418 2070
  • Mon - Fri: 8:00am - 5:30pm
  • Sat: 8:30am - 12:00pm
  • Sun: CLOSED
  • Tel: 0121 418 7418
  • Mon - Fri: 8:00am - 5:30pm
  • Sat: 8:30am - 12:00pm
  • Sun: CLOSED
  • Tel: 0121 418 9425
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 11:00am - 5:00pm

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  • Sort reviews by:

  • 20/08/2017

Having test driven the Megan at our local renault dealer on the Isle of Wight we were very impressed with the design and specification, however they would not take my car in part exchange (a low milage Mercedes CLC180 kompressor). Renault Retail in Solihull had in stock the model spec we wanted, cheaper than our local dealer plus, the colour we wanted, took my old car in part exchange and an additional deposit to bring the repayments down to a level we were happy with. All this went very smoothly the car was delivered on time and we were pleasantly surprised how well the handover was completed and handled. I am at present trying to arrange a four year service package with our local Renault dealership (Harwoods of Wooton, Isle of wight) your advise would be appreciated to achieve a suitable outcome, as clearly it would be impractical to drive to Solihull for an annual service.


  • 11/07/2017

Went fine very helpful


  • 04/07/2017

we were received very politely and well and offered a drink. The staff was very pleasant and the guy who dealt with us was excellent


  • 15/06/2017

The service I received was exellent from start to handover and also followup contact to ensure all is ok. A very pleasant experience. All options and features were explained in detail and all my needs taken into account. I have had two previous cars from Renault Solihull and I've always received excellent service, not only at the point of purchase, but for all ongoing service and maintenance. The latest experience has met with the same excellence, if not more.


  • 09/06/2017

My collection time was 1100, at 1045 salesman apologised as he'd been asked to do another handover but wouldn't be long. Bearing in mind there were several other sales staff sat doing very little I did not start the handover process much before 1300. The salesman did come to me and apologise several times.


  • 27/05/2017

Mark Smith was an outstanding salesman ever aspect of the purchase was excellent. This was the easiest car purchase I have ever made. He was a great ambassador for Renault.


  • 22/05/2017

Was very friendly - relaxed - made me feel welcome - clear dialogues


  • 16/05/2017

Fabulous service from start to finish


  • 13/05/2017

Very satisfying service


  • 11/05/2017

Great


  • 18/04/2017

Been a customer for 12 years so no probs


  • 17/04/2017

Great place with very knowledgeable staff, only thing missing was the test drive.


  • 17/04/2017

This vehicle is the fifth that I have purchased from this dealership


  • 15/04/2017

Mark Smith was very courteous and not at all pushy. Welcome relief! Thanks Mark


  • 13/04/2017

The welcome i recieved when i first walked in was great. I needed to sit in the car for a couple of hours over a few days playing with all the technology, this was not a problem for the sales guys. My questions were always answered but I was left alone and given the time i needed to just "play"


  • 13/04/2017

My motobility salesman was exceptional in his service friendly helpful very professional I wish he could be the benchmark for all motobility dealers in his approach with disabled drivers he was fantastic he's based at Renault Shirley bham very good at his job


  • 12/04/2017

I have been using Renault Solihull for many years, buying our cars from there and serviced every year. The dealership staff are friendly and always offer excellent service.


  • 12/04/2017

Very good service, kept up to date with the delivery. Far too much paperwork however I am sure Renault have rules and a process to follow. All very good and quick


  • 11/04/2017

Very pleased kept me upto date all the time on the process of my new car


  • 10/04/2017

Excellent dealership,everyone is very helpful, especially Jay who interacts totally with the customer


  • 10/04/2017

Tim at Renault Solihull was excellent providing all the information we needed and helping with picking the right car for our needs.


  • 08/04/2017

We were very happy with the whole experience at Renault Solihull. Our sales rep, Mark Smith, was extremely helpful, was informative and friendly and kept in regular contact with us with regards to the progress of our delivery.


  • 06/04/2017

Tim Jones who handled my sale & purchase was excellent. I had (and have) no problems at all. This is my fifth Scenic from the same dealer - that must say something...!


  • 04/04/2017

Friendly helpful service and would say a big thanks to Jay for his outstanding professionalism.


  • 03/04/2017

Was taken care of well and handover of new car fast


  • 31/03/2017

Mark smith was lovely friendly helpful and we had a laugh aswell great chap


  • 31/03/2017

Mark Smith was fantastic a real asset to your company, I love my new car and can't wait already to get another one from you in 4 years!!!!


  • 24/03/2017

The customer service is always fantastic at the Solihull dealership, I would personally like to thank Adam and Tim who were brilliant!


  • 20/03/2017

Compared to a previous purchase from Renault Birmingham, Solihull have been brilliant. Would not hesitate in recommending them


  • 18/03/2017

Friendly staff, more than willing to help and listen to your needs. Brilliant test drive, with no time limit - was given as long as I needed to see if the car felt right for me.


  • 18/03/2017

Weil and easey


  • 16/03/2017

Mark smith was very friendly and helpful with regards to the sale of the new car


  • 09/03/2017

Really good communication

  • Sort reviews by:

  • 15/08/2017

I am completely satisfied with the work carried out on my car


  • 14/08/2017

Efficient and accommodating


  • 12/08/2017

Had rear shock absorber replaced.Don,t understand why they had to take my mobility scooter out of boot and then put it back as if just thrown into boot.Also left damp cloth on passenger seat


  • 10/08/2017

staff are very polite and professional and i am very happy with the way i have always been treated, at anytime i have been in contact with renault shirley


  • 10/08/2017

I'm a longstanding customer at Renault Solihull. I find their service (service reception and workshop) consistently of a high standard. Recently, I was offered an earlier service appointment at another Renault dealership, no criticism of the alternative offered, but I elected to wait a few more days to be able to have the work done at Solihull, such is my confidence in them.


  • 10/08/2017

Having worked in the shop and knowing most of the staff, it is good to meet up, with total confidence that the work required will be handled professionally.


  • 08/08/2017

h. 0 good friendly service.


  • 08/08/2017

Great Experiance, Brought Car in for MOT & Health Check, My Car was also washed and cleaned inside which i wasnt expecting


  • 08/08/2017

Difficult to get an appointment to suit me at first, but once booked it was a stress free experience


  • 08/08/2017

Good


  • 07/08/2017

the staff are always helpful and courteous they go out of their way to assist


  • 07/08/2017

Good


  • 07/08/2017

Everything was what I expected it to be.


  • 07/08/2017

I have had cars from Renault for over 15 years and my last three cars have had service plans. I am kept up to date with all the necessary information to ensure services are up to date.


  • 07/08/2017

Excellent communication. Friendly and efficient staff. Will definitely continue to use them.


  • 07/08/2017

Staff were really helpful and explained everthing to me.


  • 07/08/2017

Happy with service


  • 07/08/2017

A driver came and collected the car and returned it so many questions are not relevant. The service I had was fine


  • 07/08/2017

Everyone was very helpful and friendly


  • 06/08/2017

Great service


  • 04/08/2017

A friendly reception. Efficient service. Notified on time Thank you


  • 03/08/2017

Everyone is always friendly and happy to help.


  • 03/08/2017

Obviously didsapointed when car had problems just after purchasing it but was pleased with the service we got and supplying ys with a courtesy car so everything was dealt with in a professional manor


  • 02/08/2017

Hh


  • 01/08/2017

Did not go to Renault in person but the person who picked up my car was polite and friendly.


  • 01/08/2017

Very quick service which was appreciated as I have a small son and cannot be without the car for long!


  • 31/07/2017

All the staff are friendly and curteous. The call from Simon to say that my car was ready for collection was earlier than I expected and therefore exceeded my expectations.


  • 31/07/2017

Always get good explanations and care


  • 30/07/2017

They did a good job on my car.


  • 30/07/2017

Helpful service, pleasant staff, informative


  • 28/07/2017

Site under construction at the moment but still supplied a ugh standard of service.


  • 28/07/2017

great service as usual


  • 27/07/2017

The staff are always helpful and keep you informed about the the progress of the work on your car.


  • 26/07/2017

A soft wear update was my reason for this particular visit, I have had no problems with previous visits for service etc. All ways happy with the attention received from the service personnel, ie Susana on receptionist and more recently Simon.


  • 24/07/2017

On picking the car up I noticed that my mountain bracket on my phone parrot had been broken


  • 24/07/2017

We were having some issues with the computer in the car and so needed it looked at. We used the collection service, which was fantastic - so easy! Many thanks to all at Renault Solihull.


  • 24/07/2017

When we arrived at service we had realised that we may be without our vehicle for a full day but we had a dog left at home when we explained this to Simon Duffield he said he would do all he could to get the vehicle ready for 2pm and true to his word we got a call just after 1pm to say it was ready to collect so would like to give a big thankyou for the great help of Renault Staff


  • 24/07/2017

Polite, pleasant, concerned staff. experience made less stressful


  • 24/07/2017

Friendly and efficient staff, gave a clear explanation of the work carried out and the reasons behind it - very satisfied with what was done.


  • 24/07/2017

The staff were extremely helpful. Especially as the garage is being refurbished and the old rules no longer apply. It is due to the refurbishment that did make recommend a friend score slightly lower than it would normally be.


  • 21/07/2017

Everything was fine so there's not much to say


  • 21/07/2017

I know it's undergoing a full rebuild. It's in a mess but will be worth it


  • 20/07/2017

Thank you for an excellent after care service


  • 20/07/2017

I have aready said.


  • 19/07/2017

I spent lots of money for my car and most the time is in service than I drive and maybe unsafe


  • 19/07/2017

Good experience


  • 18/07/2017

always friendly and helpful, well informed


  • 18/07/2017

Staff consistently friendly and you know they are going to deliver what they said


  • 18/07/2017

it was fine.


  • 18/07/2017

Will be better when the new show room is finished


  • 15/07/2017

I'm impressed by the service I receive each time I come to Renault from purchasing the vehicle to after care.


  • 11/07/2017

A really good experience


  • 11/07/2017

Staff friendly and helpful. Happy with the work carried out and car ready in good time.


  • 10/07/2017

Efficient friendly staff provided a professional service i always feel confident with the services i receive


  • 10/07/2017

I was completely satisfied with the service i received


  • 10/07/2017

The vehicle was collected from the home address. The agent collecting it was late and appeared flippant.


  • 08/07/2017

My car was booked in for its MOT. I was greeted with a smile and a good morning by Suzanne in the service area. My car was booked in quickly and efficiently by Suzanne, who also called me as soon as it was ready. A pleasure to deal with.


  • 08/07/2017

I have been very happy with the service from yourself so far keep up


  • 07/07/2017

It was a very good experience.


  • 07/07/2017

Excellent customer service as usual


  • 07/07/2017

Great staff throughout the hole service team.


  • 06/07/2017

My visit was hassle free and i was very well looked after whilst waiting for my car.


  • 06/07/2017

Friendly and efficient service all round.


  • 05/07/2017

completely satisfied with reception and service undertaken


  • 04/07/2017

Friendly and efficient service.


  • 04/07/2017

An all round pleasant experience!!


  • 04/07/2017

Really good service. They really care about costumers concerns and they do the job quickly. Strongly recommend their service. thanks team


  • 04/07/2017

Overall very happy with this branch. Have been going for years and wouldn't go anywhere else apart from here. Staff are so friendly and helpful!


  • 04/07/2017

I was pleased with service the car was clean outside could have been cleaned inside but I forgive that because it was in an untidy state as my son had been driving it.


  • 02/07/2017

My visit was completely satisfing i was completely satisfied.


  • 26/06/2017

First class


  • 26/06/2017

Very polite staff great prompt service.


  • 26/06/2017

Renault is under going a major transformation (not before time) and they are doing their best to accommodate the customers needs. My car was serviced and a call to me to say it was ready well within the time I had asked for it ready for collection.


  • 26/06/2017

Despite the upheaval of building works on site Sue, on the service desk, was welcoming and efficient in dealing with my car service. I even got the car back before the agreed time.


  • 24/06/2017

Always found the staff very professional from sales to service.


  • 24/06/2017

Always excellent


  • 24/06/2017

Very polite friendly staff, was completely kept aware of what was going on with car, when picked up it was extremely clean inside and out. Cannot fault the dealership in anyway and have been using them for almost 10 years.


  • 24/06/2017

Treated with utmost respect and very courteous staff at all times , many thanks


  • 24/06/2017

First service, no problems and kept informed


  • 23/06/2017

I had to wait 4 weeks for an appointment to fix three issues under warranty. Two issues where fixed but the dealer ordered the wrong part for the third problem. Now having to wait another three weeks for another appointment. I feel I should have been given priority as it was a dealer error. It's also an inconvenience having to take time off work to drop the car up and arrange a taxi pick it up - especially as I have already had to do this the first time the car was taken in.


  • 20/06/2017

worforce very helpful.video of work required gave me great confidence in the team as it showed the work required to me ,a layman,& satisfied me that the œ1000plus quote was genuine and not dreamed up for your companies financial benefit.Sorry ,I am not trying to be rude but just telling you how reassured I felt when I had seen the visual explanation


  • 20/06/2017

This was a visit to do work i had taken in to be looked at before


  • 20/06/2017

Very good contact throughout the process


  • 19/06/2017

My experiences with Renault Solihull have always been good, with great staff at this garage however, I asked for the heated passenger seat to be looked at and also the toggle which controls my mirrors and was never given any feedback on this, so I'm not sure if they have been looked at or not. I also got to my car which looked clean from the outside but was not clean inside, either clean it fully or not at all.


  • 17/06/2017

Very good


  • 16/06/2017

I was reminded for the service by text and received excellent customer service throughout the experience.


  • 16/06/2017

No problem


  • 15/06/2017

No concerns about service. Very satisfied


  • 15/06/2017

very good and friendly service efficient work carried out to a exceptional standard.


  • 15/06/2017

Excellent


  • 13/06/2017

Always a friendly warm welcome and helpful service


  • 12/06/2017

I was really pleased with the customer service I received


  • 12/06/2017

Very satisfied but I don't think car had been cleaned


  • 11/06/2017

An excellent service centre. Reception staff and, on this occasion, service advisor Suzanne Lamb provided a top level of service. The only comment is that there appears to be an ongoing issue with the telephone follow-up (from 0121 334 8095) that never seems to connect correctly, which prevents me giving feedback confirming the great service received.


  • 10/06/2017

This was my first service and mechanical recall experience. Although there was a lot of forecourt works, staff were on hand to assist with parking and directions.


  • 10/06/2017

Happy with the service provided


  • 09/06/2017

Wonderful staff and service. Highly recommended


  • 08/06/2017

Excellent experience from start to finish. Nice warm welcome from the lady on the service desk and all my queries were dealt with efficiently


  • 05/06/2017

Car was in for m.o.t motability was not very happy having to bring car ourselves I think it should have been picked up .


  • 05/06/2017

We always use Renault Solihull for services etc and have great confidence in them and their ability to undertake the work we require. The staff are consistently helpful, efficient, personable and professional.


  • 05/06/2017

In the past my car has been cleaned both inside and out. On this occasion it was dirty and they only vacuumed the front footwell, the back hadn't been touched at all.


  • 05/06/2017

Very polite staff, car was immaculate when picked it back up


  • 05/06/2017

Reception staff are always very pleasant .We are always consulted before they carry out extra work .Vehicle is always ready when they say it will be


  • 03/06/2017

Must be fault on seal of brake seal reservoir still leaks My drive on slope now have to drive up not reverse


  • 03/06/2017

I have used Renault Solihull for the last 10 years. Have purchased 10 clio's and have found all staff that is sales and servicing to be very helpful, friendly and very professional. I always feel as though the staff treat you as a valued customer. Suzanne and Simon on the service desk and Phillip Coates senior salesman are a credit to Renault Solihull.


  • 03/06/2017

I think that if you look at the scores given you will appreciate there is not much more I can say. I have driven Renault motor vehicles now for many years and have been happy to purchase from and stay with the Solihull dealership. Whilst the product namely the car is important it is equally if not more important that as a customer I feel that I am treated in a courteous and professional manner and in this respect I believe I have always been so treated by all that have dealt with me at the dealership.


  • 01/06/2017

Very helpful and friendly staff.


  • 31/05/2017

Great experience easy and well communicated


  • 31/05/2017

Lack of parking due to the amount of work being carried out on the forecourt


  • 29/05/2017

Great work and value for money


  • 29/05/2017

easy to book in advance to ensure a car was available so i could continue with my journey to work. Friendly, helpful staff and i think its a great idea of sending emails to show progress of works carried out a unique service.highly recommend solihull branch


  • 29/05/2017

very satisfied with the quality of customer care, I think the young lady who sorted my car out on arrival was call sue, (she was very professional, considerate , understanding ,polite


  • 29/05/2017

First class service.Particularly as the mechanic discovered a serious cut to my offside front tyre which could have resulted in a serious accident.


  • 29/05/2017

The service was first class


  • 29/05/2017

Overall, I'm very happy with my overall experience, helped by the friendliness of Suzanne Lamb. One of the scores was less than average, as a lot of building work is taking place on the site and the management have decided that the sale of cars should take priority over customers parking their cars - not a good introduction to the customer's experience when there is nowhere to park as all available spaces are reserved for cars for sale.


  • 27/05/2017

My visit to Renault Solihull was a pain free trip as usual, (a round trip of 164 miles). The fact that I have just brought my fourth car from them says it all.


  • 27/05/2017

warm welcome on arrival well looked after good after sales service and satisfide welldone


  • 26/05/2017

This is my second Renault car and I'm extremely satisfied.


  • 25/05/2017

I appreciate good customer service, and that's what I get from the staff at Solihull.


  • 24/05/2017

The car is regularly serviced at Renault Solihull, from where it was bought many years ago.


  • 24/05/2017

Very professional and friendly staff.


  • 23/05/2017

I took my car in for its 2nd service. I had a service plan however, if I did not, I would not feel that I had received value for money. The work done on the car was minimal and small things such as topping up the windscreen washer was not done. I was also advised that my brake pads and shoes would need replacing before my next service. Given that my car only has approx 9,000 miles on it in 2 yrs I find this surprising and am left wondering that if this is the case that the original pads and shoes were not fit for purpose. I will therefore be seeking a 2nd opinion before I look into replacing them.


  • 22/05/2017

i have bought 4 cars & have been responsible for another 2 sales. i have been shopping there since 2005 because of the staff & the quality of the vehicles


  • 22/05/2017

I was very satisfied everything was explained well


  • 22/05/2017

Great customer care but no communication aftet


  • 22/05/2017

I had a timed slot, all work was completed promptly and I was called to inform me that my car was ready. Staff were friendly and corteous


  • 22/05/2017

Overall good customer service


  • 22/05/2017

I went for Brake check which was suppose to be under warranty as I bought the vehicle 5 months back from Renault Birmingham. But at the workshop, I was told that Brake do not form part of warranty. I purchased my vehicle from Renault Approved as I trusted that they will provide support for any issue that comes to the car. It was a disappointment.


  • 21/05/2017

My vehicle was collected from me so no further comment


  • 20/05/2017

Very pleasant and efficient staff ( all of them)


  • 19/05/2017

The car was not that clean on the outside considering it was supposed to be cleaned. There was even an oil smudge on a tear door.


  • 19/05/2017

Always a pleasure to deal with,top class job carried out. Lovely staff and always feel welcome


  • 18/05/2017

Slight concern over mention of great except inability to discover cause of possible oil leak. May have been nothing? Otherwise great


  • 17/05/2017

Quick & efficient service. Car was ready to pick up same day. Always recieve good customer service at shirley,solihull branch


  • 16/05/2017

good cusomer service


  • 15/05/2017

Staff very polite when booking in,but unfortunately no answer to my problem after a diagnostic check. Advised it could be a glitch in the computer syestem.


  • 15/05/2017

Always a high quality service.


  • 15/05/2017

Happy to Suzan Lamb she care about all my issue and she help so good. Thanks to her more staff like she is.


  • 15/05/2017

very good customer service


  • 15/05/2017

Booking the service was easy. A reminder was relayed to me the day before. I was phoned to say the service was complete and was taken to the car when I picked it up. I have use Renault Solihull for a number of years and would recommend it to anyone.


  • 13/05/2017

Always a pleasure(except fir payment!!!!)


  • 13/05/2017

All issues were dealt with completely satisfactory and there were no problems at all so I'm very pleased .


  • 12/05/2017

The car was collected from my home at the appointed time, and then returned when they said it would be. The staff at the service kept me informed what they were doing, I had great service from them. Thank you to all staff.


  • 11/05/2017

My car was taken into the workshop at the time it was booked in for and returned to the minute. Completely satisfied.


  • 10/05/2017

I have a warranty,soon after purchase of the vehicle(great car btw)it developed an electrical fault.I was surprised at the length of time it took to book it in given that it could have been serious.(Took 5 weeks to make the appointment).It turned out to be a fuse and it was replaced.I was charged œ59 for this .When i queried a)the amount and b)as it was under warranty should i have been charged at all via email I received no response whatsoever.Extremely poor customer service.


  • 09/05/2017

Good Customer Service. The service advisor was Simon who was very helpful and polite. Kept me posted on what was going on.


  • 09/05/2017

The access is totally unacceptable


  • 08/05/2017

Even though they have extensive work going on at Solihull i was notified about this and there were still plenty of places to park my cat


  • 08/05/2017

Friendly staff. Called when car was ready for collection as agreed.


  • 08/05/2017

Very polite, efficient and courteous service provided and kept my car for me as i had to go away for a couple of days after dropping it off


  • 08/05/2017

1. Car sold to me with a known problem. 2. Earliest appointment was over 3 weeks from contact date. 3. Telephonists/receptionists who dealt with my 2 phone calls to book the vehicle in were efficient but not friendly - rather like doctor's receptionists. 4. Having left the car with the dealership, the problem was supposedly rectified but resurfaced immediately, requiring a revisit. 5. Replacement part ordered and someone is supposed to be contacting me to book the vehicle in again. I hope that happens but I'm not confident of either that or their ability to rectify the problem. 6. On a more positive note, Suzanne on reception seems very good and I was dealt with courteously on the day.


  • 08/05/2017

I always take my car to Renault Shirley for all MOTs, services & general queries. They work to a very high standard & I are very professional. Only let down on my last experience, was that no one rang me to inform me that my car was ready for collection (after a full day of MOT & servicing). I had to telephone them at 4pm as I thought it was getting late & that car must be ready by now. They were very apologetic though & thought someone had left me a message (which they hadn't). But overall, I am always very satisfied with their service.


  • 08/05/2017

Excellent


  • 06/05/2017

I had no issues and it was quick


  • 06/05/2017

I have found the staff at Renault to be very good however they have been badly let down by Dacia


  • 06/05/2017

Car is a year old not have an oil change & plug change why not when I payed for a service


  • 05/05/2017

Total satisfaction ??


  • 05/05/2017

Staff and service is second to none


  • 05/05/2017

Nothing more to add, have always friendly and excellent service from reception, service and sales departments.


  • 05/05/2017

The inside of the car had some marks on left over from the cleaning


  • 04/05/2017

They was very professional and friendly could not ask for more


  • 04/05/2017

Very impressed. Friendly welcome and kept in touch regarding state of vehicle.


  • 04/05/2017

As always, courteous, helpful and informative. Building a mess at the moment as work is on-going but staff always helpful


  • 01/05/2017

Simon Duffield the service advisor was very polite and empathetic which made the whole experience easy and stress free!


  • 01/05/2017

Did everything as promised and within the time scale the work was estimated to take. Good communication when car was available to collect, no issues with car after work carried out, so very satsfied.


  • 30/04/2017

Over many years I have had dealings with a vast amount of car dealerships I must say Renault Solihull as been the best one I have ever dealt with. well done keep up the good work


  • 29/04/2017

The only disappointment was the car was only valeted in the front nothing had been done in the back of the car


  • 28/04/2017

Very good!! Much better that the Worcester garage!!!


  • 28/04/2017

good experience


  • 27/04/2017

Good


  • 26/04/2017

My Kadjar received its first service at Westover Renault in Poole. They refused to repair a fault with the rear number plate lights and, in fact, wanted to charge me two hours labour saying it was a bodged repair that someone had made. I refused to pay and they were rather grumpy - not good customer service at all. Westover must have contacted Solihull who phoned me to arrange dates to investigate. They had my car for two days, fixed the problem foc and provided me with a courtesy car. Once again, Solihull were brilliant. I will not be using Westover again.


  • 26/04/2017

Friendly Listening Knowledgible


  • 25/04/2017

I had to wait far too long for an appointment to do the requured checks & ended up going thriugh customer services to get the best they could offer. I felt that a better explanation as to valid reasons for this could have been given.


  • 24/04/2017

Well looked after before and on completion Thank you


  • 23/04/2017

Efficient service


  • 22/04/2017

Friendly knowledgeable staff who keep you informed


  • 22/04/2017

We had excellent Service with no problems all staff were very friendly and helpful


  • 22/04/2017

Completely satisfied and will return


  • 21/04/2017

Very informative, explained fault, and will resolve problems asap. Still under war.ranty


  • 20/04/2017

If I had been told of the damage up front and how it would be resolved obviously I would have been upset, but to feel an effort was made to cover up the problem and possibly think the damage had been done elsewhere is unacceptable. The paintwork is due back in garage for repair next week.


  • 20/04/2017

Experience was excellent


  • 18/04/2017

I have had a Renault for the last 10 years and both cars were bought and maintained at this garage. I have been very happy with the service I have received.


  • 18/04/2017

I was extremely impressed with Renault Solihull - from the booking of the service & arranging a courtesy car to the day I brought it in. I was loaned a car as agreed & asked the technician if there was a chance the car could be back by lunchtime. I received a telephone call at midday to say the car was ready for collection. YOur staff are welcoming & extremely friendly. Top marks!


  • 18/04/2017

Efficient & welcoming


  • 17/04/2017

Great service from Tony.


  • 17/04/2017

I have used Renault Solihull for a number of years,have always found them to be friendly and helpful and have recommended them to work colleagues.


  • 17/04/2017

I like good customer service and I get it at Renault Solihull


  • 17/04/2017

very friendly professional staff. excellent service collecting and returning car with receipt for new tyre required due to nail in outer rim. very pleased with Shirley branch


  • 16/04/2017

Plesent and curtious staff,work carried out to a high standard.


  • 15/04/2017

Leak on brake fluid when first purchased car you replaced seal still leaked on SERVICE promised you whould replaced unit on order STILL NO CALL from you


  • 14/04/2017

All staff are always friendly and happy to help.


  • 13/04/2017

It is always a pleasure to greeted at Renault Solihull. My one complaint which I mentioned on the last survey was that the car was returned with the light switch in the 'OFF' position. As someone who leaves it in the 'auto' mode it Was a trifle disconcerting the first time that the car was used after dark. I would have thought a safer default position would be the 'auto' position.


  • 13/04/2017

Excellent customer service, with experienced staff, which gives you confidence.


  • 13/04/2017

Always a friendly reception from the service staff. Pleased that a reminder was sent by text about my service appointment.


  • 12/04/2017

Very Satisfied


  • 12/04/2017

Nothing to add


  • 10/04/2017

Louise at reception is a shining star. She wnt out of her way to help and didnt mind how many questions i asked so that i could be clear about an issue. Nothing was too much trouble for her. She made me feel like a very valued customer


  • 10/04/2017

Nothing more to say


  • 10/04/2017

Really satisfied with the service provided Staff made me feel welcome and comfortable while waiting for my car


  • 10/04/2017

It was a satisfying experience and i felt confident the work would be done correctly


  • 10/04/2017

Very helpful and efficient


  • 08/04/2017

I have always experienced excellent and friendly service


  • 08/04/2017

Always polite, professional and talk you through what you need to know.


  • 08/04/2017

Very good service throughout, my car was ready to collect when they said it would be, had no problems with it, and when the back wiper fell off, I phoned Renault up, and the problem was sorted within an hour or so


  • 08/04/2017

Excellent staff - excellent work


  • 07/04/2017

Excellent service never had any problems since 2007


  • 07/04/2017

I find the staff at the Shirley branch most helpful and always welcoming. They present themselves to be happy to deal with all requests.


  • 07/04/2017

No further comments


  • 07/04/2017

I have used Renault Solihull on a few occasions and I have always found the staff warm and friendly. The service is professional and transparent in my opinion.


  • 07/04/2017

Excellent and very professional service.


  • 06/04/2017

Fantastic experience.


  • 06/04/2017

MOT TEST AND PASSED and no trouble


  • 05/04/2017

= =


  • 04/04/2017

Pleasant staff. Waiting area clean and good supply of drinks?


  • 03/04/2017

Love the fact a video is taken from start to finish telling me of any problems, my 3rd car with you and i will be back.


  • 03/04/2017

EXCELLANT RECEPTION STAFF AND WORKSHOP SERVICE


  • 01/04/2017

Very helpful and infornative.would be good if you could update sat nav for me so i dont have to do it as additional extra to service.


  • 01/04/2017

Always good service from when the car is booked through to when you get it back. Wouls recommend renault solihull to anyone.


  • 01/04/2017

WITH RENAULT SOLIHULL YOU BOOK YOUR CAR IN THE JOB IS DONE,YOU ALL WAY GET A PHONE CALL TO SAY WORK HAS BEEN DONE AND HOW MUCH, THE CAR IS WASHED AND READY TO GO.THANKYOU .


  • 01/04/2017

Service packages wernt explained properly. When collecting the car it hadnt had an oil change/filter change! It hadnt been explsined that my package didnt include an oil change! To me this is a vital part of the service & it hadnt been explained to me that the package id chosen,didnt include it!


  • 31/03/2017

My visit was for a complimentary valet following the service on my Clio . From the reception staff to the staff on the shop floor the service was excellent, we did not recognise the car it was sparkling. Thank you


  • 30/03/2017

AS usual, everything done as expected


  • 30/03/2017

Always happy with Renault Solihull. The customer service has improved so much over the last few years & I can't fault them.


  • 27/03/2017

None


  • 27/03/2017

I usually take my vehicle to another Renault dealership which is nearer, but they were busy this time and couldn't fit me in. I used Solihull years ago when I bought a car from them and would be happy to go back to them again as the staff were efficient and friendly.


  • 27/03/2017

I do not feel anything has actually been checked on my car, for œ140 I would atleast expect this oil to be changed or the car to be cleaned properly but neither have been done. I also booked the service online and when I arrived the dealer told me my car wasn't in their diary.


  • 26/03/2017

I was extremely happy overall with how you as a dealer dealt with any problems that had arose since i had my new car


  • 25/03/2017

Fine


  • 25/03/2017

As in the past I was fully satisfied with the service.


  • 24/03/2017

Everyone I spoke to at Renault Solihull has been kind, courteous and able to offer constructive solutions. I am very happy to deal with them and I trust them to give a fair and appropriate response to problems.


  • 20/03/2017

It was only an MOT so wouldn't expect communication or any problems


  • 20/03/2017

None


  • 20/03/2017

Quick and efficient. Car runs well after service. I thought they might have vacuumed the inside of the car before returning it.


  • 20/03/2017

My vehicle was presented for MOT.A tyre was repaired as part of the work for which I as grateful. The video presentation of the work was much appreciated and I wish to record the efficient and courteous way your service team treated me.


  • 19/03/2017

Always extremely professional and friendly


  • 18/03/2017

Good service and friendly staff.


  • 18/03/2017

overall we were satisfied with the service provided


  • 18/03/2017

Excellent apart from parking facilities . Staff friendly, car returned in really clean condition, thanks.


  • 18/03/2017

Very efficient


  • 17/03/2017

Excellent


  • 17/03/2017

pleasant and helpfull


  • 17/03/2017

Very well looked after and the advise given was outstanding


  • 17/03/2017

I am always confident of receiving a pain free experience when visiting Renault Solihull. Any problems are dealt with quickly and satisfactorily. Always very pleasant staff.


  • 16/03/2017

I was extremely satisfied with the experience and standard of professionalism


  • 16/03/2017

Keep up the good work and excellent customer service.


  • 16/03/2017

Always go the extra mile to help.


  • 15/03/2017

1st service no problems


  • 14/03/2017

Have been using the same dealership for over 10 years and have never had a problem.


  • 13/03/2017

I've been very satisfied with work done on my car and how clean it was on collecting. Just a pity there were no curtesy cars available, as I did have to wait almost 3 hours.


  • 13/03/2017

Very happy with all work done


  • 13/03/2017

the usual fantastic job by the team at Solihull.


  • 13/03/2017

As professional as ever, good team working there at present


  • 13/03/2017

Friendly staff


  • 11/03/2017

This was my first visit to th e service dept and I have no issues


  • 10/03/2017

Always had a first class service from friendly and polite staff.


  • 09/03/2017

It was really good service from start to finish. Cant fault it in any way.


  • 08/03/2017

everything seems to be fine after the cars first service.


  • 08/03/2017

So good that my dad and my wife's friend have bought cars from you


  • 07/03/2017

The team at Solihull are brilliant, we trust them completely and they are always friendly and welcoming.


  • 07/03/2017

Perfect service and customer care - as always. Well done!


  • 07/03/2017

A very professional and friendly service. It is definitely worth taking out the service plan.


  • 06/03/2017

Really good reception staff but brake issue was not resolved by workshop meaning that a return visit has to be made


  • 06/03/2017

When I arrived at the garage my car was not on the list, even though it was Renault who called me back in January to arrange the service. Simon Duffield however was very apologetic and said it could be done by the end of the day even though I offered to come back another day. Everyone at the garage I spoke to were, as always, very helpful, happy and a pleasure to deal with.


  • 06/03/2017

Iam always happy with the service for both my car and my husbands too.


  • 06/03/2017

Fantastic customer service as previously experienced with other Renault Retail branches. Staff always polite and helpful, quick turnaround of vehicle and happy with work carried out. However think service prices could be better value for money.


  • 06/03/2017

ok


  • 06/03/2017

Quick & Efficient service


  • 06/03/2017

I normally leave the light switch in the automatic position, unfortunately when the car was returned to me the switch was in the off position,something I did not notice until I drove off in the dark the following evening.


  • 06/03/2017

Very friendly staff ,new wing mirror fitted as well as a service very satisfied thank you see you at the next service


  • 06/03/2017

Very happy with the service


  • 05/03/2017

Everyone is so lovely and helpful. Ref Kirsty scott


  • 02/03/2017

Good & polite service nothing too much trouble


  • 01/03/2017

We were given a warm welcome by all the staff and given coffee! Always very helpful and supportive! Love my Duster !??


  • 28/02/2017

I am thinking of buying a new scenic but your now getting out of my price list so might have to move to another dealership


  • 28/02/2017

Excellent service, just waiting to hear when the car will go back to mend the extra part that was not included in the service.


  • 27/02/2017

Re the service on my car I was very pleased from start to finish. The only complaint I have is I can not enter a post code into my sat nav. And know one at Renault could sort the problem for me.


  • 27/02/2017

I have been going to Renault Solihull for many and I am completely satisfied with their service


  • 27/02/2017

As always the staff are very friendly and explain clearly what has been done or what work needs to be done.


  • 27/02/2017

The staff are always very helpful. I am able to make use of the 'collect car from home' service as long as a I B””k far enough in advance. My only concern is when I have an unexpected problem - Renault have never been able to help me at short notice as appointments all seem to be given out with no last minute 'emergency' slots for loyal customers. I have had to find an alternative garage at these times so do not feel I can rely on Renault at all times.


  • 27/02/2017

The service staff have always been courteous and helpful in my dealings with them.


  • 26/02/2017

Exceptional service. Everything was quick, efficient and done with a smile! And I was kept well informed over the day, reassuring me my car was in safe hands!


  • 26/02/2017

we had to return the car for a recall.the car was checked and was all cleared ok. about two months earlier we had our yearly servce and yes we are very happy with the sevice all round. many thanks dennis.


  • 25/02/2017

Have fault with rear lights not always working. No fault could be found, I've now got to wait until lights turn off again and stay off before garage can diagnose problem


  • 25/02/2017

Friendly helpful staff.


  • 25/02/2017

I dealt with mr Simon Duffield. He was very polite and efficient. Great customer feedback and communications.


  • 24/02/2017

I've always travelled from Coventry to Renault Solihull because of the excellent service and friendly staff. I always feel they are very polite on the phone and servicing is always completed very quickly. Afternoon appointments are a real bonus too, for anyone who works full-time like myself.


  • 24/02/2017

It was one of the coldest days of the year, and someone took the time to wash my car,I really appreciate the small things!


  • 24/02/2017

The staff all have a friendly & welcoming attitude. will not be for another dealership any time soon. Keep up the good work


  • 24/02/2017

I really liked the video clip sent to my email with the notes from the service and MOT, it helped to show the areas that needed work clearly, simply and effectively


  • 24/02/2017

Good profesonell service


  • 24/02/2017

Valeted car was a nice surprise. Happy with service.


  • 24/02/2017

Simon kept me fully informed at all times. Well done to Simon!


  • 23/02/2017

They are very polite people and thank then very Mitch.


  • 23/02/2017

Very impressed


  • 23/02/2017

Very good


  • 23/02/2017

I cannot praise the team highly enough. I really value great service and everybody at Renault Solihull live the brand and its values. I am always telling people just how good Renault is in terms of the vehicles and service, I also point out that the dealer network is # 1. in the UK.


  • 23/02/2017

Very sationfiled


  • 18/02/2017

The team are very approachable,they dealt with all my questions if I had any they are polite ,friendly and of all they keep in touch let you no what's happening and when the car is likely to be ready ,I have to say the customer service is amazing as you don't get that at most places so I would be pleased to say I would let other family and friends no the do a great service .


  • 17/02/2017

Enjoyed the video!


  • 16/02/2017

Staff are always polite friendly and knowledgeable


  • 16/02/2017

My experience with Renault Solihull is excellent.


  • 14/02/2017

Had to wait a few weeks to get a waiting service otherwise completely satisfied.


  • 14/02/2017

My Scenic is now 10 years old and has been serviced by Renault Solihull for 7 years. The service has been excellent. All work, service or otherwise, has ensured my car is in top condition. Staff are friendly and helpful and always complete work on time. If I change my car my first stop will be Renault Solihull.


  • 14/02/2017

Fantastic service


  • 13/02/2017

Everything was fine


  • 13/02/2017

The staff at solihull are always kind friendly and very welcoming. They always do there best to help you and provide you with everything you need and you are always made to feel welcome and relaxed.


  • 13/02/2017

Friendly staff. Good service


  • 13/02/2017

Good reception. Listened attentively to issues. Frequent offers of coffee. Follow up really impressive with video of areas to watch. Could do with more newspapers or magazines when waiting for long periods of time.


  • 13/02/2017

Very helpful and speedy service


  • 13/02/2017

Efficient and friendly service, work completed within 90 minutes.


  • 12/02/2017

Don't read to much into my results thus far, I bought it in for a service, I got it back, the staff were polite. I don't expect anymore than that.


  • 11/02/2017

We had a car while our car was being service and when we returned it we left our granddaughters school bag in the car we called after the service dept closed and one of the sellers took the call and assured us he would find it and put it into a safe place. He did what he said and we picked it up the next day from the service managers office .


  • 11/02/2017

From the call offering to book the service, the free courtesy car, the quality of the work, overall exemplary

  • Sort reviews by:

  • Would recommend
  • 05/09/2017

Not offered finance as i explained I would not need it - this was not a failing by Renault. Service was excellent throughout. Thank you.


  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 04/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

[no comment made]


  • Would recommend
  • 30/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

I changed a scenic for a newer scenic and didn't need to drive it. I already know the aftersales people


  • Would recommend
  • 15/08/2017

[no comment made]


  • Wouldn't recommend
  • 14/08/2017

Live in Scotland, purchased car without testing. Car was delivered and was filthy inside, not what I expected. Car is great but the disappointment of the mess inside tarnished it a bit. Got it valeted and have sent bill to garage but no response yet.


  • Would recommend
  • 14/08/2017

Just to say, customer service.was excellent. Many thanks.


  • Would recommend
  • 12/08/2017

The above questions don't apply as I purchased my car on line and it was delivered to my door


  • Would recommend
  • 12/08/2017

Very happy with the whole process and the way we were dealt with. Would definitely return for future business.


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Only that the interior of the car had not been valeted when we picked it up,some crisps paper of plasters in door pockets some dust and some splash marks on paneling,however the salesman we dealt with was a friendly and helpful chap


  • Would recommend
  • 04/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Wouldn't recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 30/07/2017

I am very disappointed with the pre-sale service. The windscreen wipers were stuck to the screen and considering it was raining when i collected the car I had a 150 mile home journey with stuttering drivers side windscreen wipers. The tire pressure indicators had 3 different readings on 3 different tires. A bag of some kind of bolts were left in the glove-box, and now the service due warning is showing on the on-board computer. Hardly a good preparation for releasing the vehicle, and far from an excellent standard.


  • Would recommend
  • 27/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 16/07/2017

No


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

Phill was amazing, so helpful and friendly


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 25/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

No...But Phil..and Sam were excellent at there jobs...


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 08/06/2017

Bought a pre registered vehicle which was advertised by Renault Retail as £30 Tax Band ... However I had to pay £140 tax on my vehicle due to an error on the Renault web site ... NOT HAPPY


  • Would recommend
  • 06/06/2017

Finance not required


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

[no comment made]


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 27/05/2017

[no comment made]


  • Would recommend
  • 23/05/2017

[no comment made]


  • Wouldn't recommend
  • 21/05/2017

Very disappointing that after buying the best part of 40-50 cars from you over the last 18 months you can't stick to your promises. Cut your nose off to spite your face.


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 19/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

Just like to say fantastic service once again from your sales man Tony at Solihull branch.


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

After sales not required at Solihull as will be dealing with Kidlington which is closer to home.


  • Would recommend
  • 08/05/2017

No because Sam did every think


  • Would recommend
  • 07/05/2017

I was dealing with Tony McGarva and feel that he is phenomenal at his job. From the very first moment I got in contact with him he was incredibly helpful and very professional at his job. He always replied quickly to my emails and was happy to address any problems or questions I had. I feel Mr McGarva is a credit to your branch. I wouldn't hesitate to do business with yourselves again. Thank you.


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

A great service from the sales man sam


  • Would recommend
  • 30/04/2017

Steve sold me my car and was great. Informative and answered questions about the car/sale honestly. Although I live a distance away from Soilhull will most certainly be recommending both Renault, Renault Soilhull and Steve at Solihull. Thanks!


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

Steve Betts provided excellent service which was first class. Finance was not offered as I made it clear I dealt with cash. Also I said I did not require a test drive.


  • Would recommend
  • 18/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

No questions, thank you. BUT... many thanks to Tony McGarva and his usual low-key, no-pressure, advice and guidance. Everything was conducted in a relaxed and courteous manner. Good branch experience and great representative.


  • Would recommend
  • 17/04/2017

First class treatment in every way !


  • Would recommend
  • 14/04/2017

No


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Wouldn't recommend
  • 08/04/2017

Very disappointed that we never got to test drive the actual car we purchased, if we had we would have noticed the vast amount of damage /scratches to the leather interior we took it in good faith that the car was in good condition as it was only a year old, there are dents and scratches and a tear, it looks like someone has had planks of wood in the car and gravel and we found wood and gravel in several places in the car and it was supposedly valeted, the car it self drives superb but our purchase as been let down by the above, this is our first experience at Renault and as put us off returning, you don't expect a perfect car when it second hand but the damage we found it not wear and tear and the car wasn't any cheaper than others on the forecourt, we feel really deceived after spending £16000, we even noticed paint damage when we picked it up and got the salesman tony mcgarva to get it repaired whilst we waited, my husband was fuming and wanted to return it.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

I just want to say Sam Jessop was great to deal with - really friendly, helpful and approachable!


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 02/04/2017

No


  • Would recommend
  • 01/04/2017

It would be a nice gesture to hand over the car with a full tank of fuel as no other incentives are offered


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Excellent sales' service and very happy with the new Renault.


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

Car was delivered to my home. Very good service , salesman helpful friendly and informative


  • Would recommend
  • 23/03/2017

[no comment made]


  • Would recommend
  • 21/03/2017

I would just like to say i over the moon we how they look after me and my new car ????


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

Fantastic service by Phil, will return.


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 12/03/2017

Great salesman


  • Would recommend
  • 10/03/2017

After sales were not open when we collected the car, so we could not be introduced. We were not offered a test drive ( I have a broken ankle in any event, so can't drive) but I am sure my husband could have had one if we had asked. We already own a Clio and knew the cars were very similar. We were very happy with the service received


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

No questions. Have purchased 4 cars previously from Renault, Solihull and staff have I have never felt intimidated (as a lone woman), always friendly and efficient.


  • Would recommend
  • 03/03/2017

No


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Wouldn't recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

How do you get such a good team? From Phil to the Business manager. Couldn't ask for better service


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

No questions but - We had excellent service and would recommend.


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

no all very smooth all very good


  • Would recommend
  • 14/02/2017

With not being from the area Steve predicted our future requirements


  • Would recommend
  • 14/02/2017

Excellent customer service! Would definitely buy another car from Phil


  • Would recommend
  • 13/02/2017

Just good service as always


  • Would recommend
  • 13/02/2017

No everything was perfect


  • Would recommend
  • 12/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

Tony was absolutely fabulous. I was so happy with my purchase. I do have one problem that is now going to be a pain to sort. My names were wrong on my documents.. Tony said this would be fine they would sort it... but now even my car ownership document says Hannah Cooper... as does this email... my name is Hannah CONNOR!! Tony is a huge credit to the team and I couldn't have asked for a more polite and understanding man to help... he was a 100 out of 10 for service but this name business worries me.


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

It was a very smooth easy process. Thanks Tony


  • Would recommend
  • 27/01/2017

We had bought from this Renault before so did not need any of the extra services except purchasing the cars. Very pleased with our cars


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

Steve Betts looked after us as he has before and knows us from when we take our previous purchase for servicing etc. He is always friendly and asks how things are going and we got in touch with him when we were looking to change our oldest car. Would always recommend him as a perfect contact for when we wish to change a vehicle.


  • Would recommend
  • 25/01/2017

Tony McGarva was an excellent sales man and made the buying process as easy as possible.


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017

Just wanted to say how impressed I was with Sam Jessop, the sales representative. Extremely helpful, and after visiting several other car garages that weekend and having a few other cars in mind, we bought immediately with Sam, due to the extra mile he went! The service we received from Sam was exceptional. The car is also fantastic.


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

only that I wasn't introduced to the aftersales team as we live 160 miles away!, and how do I get my contacts into the hands free on the media-nav, also a big thank you to Tony Mcgarva, Steve Potts and the young lad sam


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 03/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

[no comment made]


  • Would recommend
  • 30/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 26/12/2016

Had a great customer experience from Steve Betts - please thank him


  • Would recommend
  • 25/12/2016

[no comment made]


  • Would recommend
  • 23/12/2016

After sales dept not available at the time I collet tied the car


  • Would recommend
  • 17/12/2016

[no comment made]


  • Would recommend
  • 15/12/2016

Thanks for the great service


  • Would recommend
  • 12/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

Very good customer service will be a return customer


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 30/11/2016

I was very happy with the sales experience I received from Steve Betts.


  • Would recommend
  • 24/11/2016

The reason I was not offered finance was at the outset I made it quite clear that I would be making up the balance of my deal with a cash payment.


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

I had picked this specific vehicle on line & travelled from Swansea to pick it up. The sales person I dealt with was on day off but gave me another contact .both were helpful & obliging.i said at the outset I was a cash buyer & as the vehicle was going back to Wales they said any problems ( as it was still under guarantee) could be dealt with there.upon inspection at home there was no spare tyre ; I was informed this was now standard ( although there was a space for it )and an instant inflation kit was duly provided


  • Would recommend
  • 08/11/2016

I know Tony McGarva from when he was at Renault Birmingham which is why I didn't look at any other models. Tony was very helpful throughout the process and has responded quickly to any questions I have had post delivery.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

Very happy with the whole process. As a long standing customer I would expect no less.


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

No questions just wanted to thank Tony and the team for their hard work in getting both cars ready for both of my children. Couldn't have asked for better service!


  • Would recommend
  • 18/10/2016

No Questions but sales guy Tony was great, nothing too much trouble and only to happy to help. Thank you.


  • Would recommend
  • 11/10/2016

I didn't get a service record book with the vehicle and left a message yesterday asking if that's available but have not had a response so far.


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

I bought a pre reg car less than a week ago that was given to me with a fault with the windscreen wipers and now i have to wait 2weeks to take it in to your service team. Do you not check the cars prior to handing them over to new registered keeper ?


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 10/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

No all my queries were answered and I know I can ring anytime if I have any further questions


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

I found that the email that I received after taking out GAP insurance policy was misleading. I contacted Renault complaints department regarding this.


  • Would recommend
  • 18/08/2016

Hi, Before you get all excited about my answers remember the following - 1. We are a cash buyer so would not need to be offered finance. 2. We knew what we wanted to we not in need of a test drive. 3. I was sitting in an office in London, so had no need to meet and greet, we use you because Phil is honest straightforward and helpful. I don't need cross selling he gave me exactly what I needed...this is proven to work as I've come back for a second van...long may his honesty and hard work continue! Rob


  • Would recommend
  • 16/08/2016

Did not require finance and the car this vehicle was replacing was the same make and model.


  • Would recommend
  • 16/08/2016

No questions other than total praise to Tony Mgarva who in my opinion is the best sales man in Renault. He is the reason I but Renault along with my car is fantastic of course


  • Would recommend
  • 11/08/2016

the service I received was excellent, everything I asked was answered truthfully. Fantastic salesman and would definitely go to him again to buy another car


  • Would recommend
  • 05/08/2016

Get my name right Mr Broomfield


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

No, everything wanted to know was discussed at the time of purchase. Tony very helpful


  • Would recommend
  • 03/08/2016

Did not need a test drive and I already know the after sales team. Phillip Coates a 1st class senior salesman. Always happy with the service at Renault Solihull.


  • Would recommend
  • 03/08/2016

No


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

We did not require a test drive, and we did not meet the after sales as we are regular customers, so not required. Please note the reg is :BP16ARO NOT as above.....


  • Would recommend
  • 29/07/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No every thing was very good and my sales person Steve betts was very good thanks love the car


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

[no comment made]


  • Would recommend
  • 10/07/2016

I put no to the questions because everything was done to my needs what I asked


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

I told Steve I was going to settle balance in full so there was no need to go through finance options. The vehicle had remaining Honda warranty so would have dealt with my local Honda dealer than your aftersales department, plus I live 150 miles from your dealership. Steve Betts was excellent. No pressure selling, courteous, honest and professional.


  • Would recommend
  • 23/06/2016

Steve was a great salesman, not pushy, informative during handover of the vehicle and efficient, made buying my lovely new car a pleasure, thanks Steve


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 18/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

But already know department from previous clios's


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

Nice service. Philip very helpful.


  • Would recommend
  • 31/05/2016

Only not offered test drive & vehicle would not start at the time & not offered after sales as not local. But Great service thanks.


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

Only to say that I was treated extremely well in a courteous, polite and friendly manner but at the same time professional. I would have no hesitation in buying again when I choose to replace my car or indeed recommend anyone I know.


  • Would recommend
  • 25/05/2016

The only thing i was a bit disappointed in was that when i went to view the car on Sunday it was in the compound up against the bushes in a dirty condition as i had made a appointment to view it and purchase that day would have thought it would have been bought out to view and be in a clean condition also there was still adhesive on the front bumper which i had to use turps to remove apart from that everything else was fine


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

Very pleasant experience


  • Would recommend
  • 17/05/2016

bought over the phone. paid for on debit card. and it was delivered to me. all fantastic thanks.


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 15/05/2016

[no comment made]


  • Would recommend
  • 14/05/2016

[no comment made]


  • Would recommend
  • 14/05/2016

I live a considerable way c200 miles from Solihull hence a test drive and after sales weren't really appropriate :-) all good though


  • Would recommend
  • 14/05/2016

Why are cars sold without spare wheels and just issued with a tin of foam and a compressor.As once you have used the foam no tyre repairer will fix the puncture as the foam leaves some sort of residue on the tyre and reacts against any puncture repair equipment,therefore rendering a perfectly good tyre which could be repaired completely useless,this is the only thing that I find bad, which I find is happening all across the automotive industry


  • Wouldn't recommend
  • 11/05/2016

I originally a 16 plate pre- reg Captur. This was originally promised for delivery on 21st April. This did not happen and a further 4 delivery dates were given, none of these happened. So I bought a 65 plate Captur which was on the forecourt as I needed a car. Renault Solihull were badly let down by Renault distribution. I was let down as I wanted the 16 plate car!


  • Wouldn't recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 07/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

I travelled from Northern Ireland to purchase this car because it was much easier to do a deal with you guys than local dealers. You's where a lot better on price and actually a lot better to work with Steve was fantastic to deal with or local dealers in Northern Ireland could learn a lot from him.


  • Would recommend
  • 28/04/2016

Ordered the vehicle 3 weeks ago. Told delivery in 2 weeks. Despite great effort by Steve Betts Captur still not arrived. He was told delivery on 21st May. Nobody can tell when the car if or when will arrive. If Captur does not arrive by Friday 29th then I have no alternative but to cancel order, as I need a car after selling mine privately and also I have only 21 days to roll over my insurance. After this I will be disadvantaged as it will have to be a new policy which will be more cost. It appears that Renault distribution is incompetent and is letting main dealers down. Needless to say I am not happy, although this is no reflection on Renault Solihull.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

Having purchased 13years ago a Renault scenic and been very very happy with it. I am delighted to drive my new Renault captur. Congratulations on producing this great car,


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

Very helpful


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

No


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

the sales person was fantastic he had a good sense of humour and showed me round the vehicle which was a Renault Trafic. He explained what was what on the vehicle and set up my blue tooth. there was no need for a test drive or after sales as I live over 100 miles away. He did ring me up after a few days to see how I was getting on and everything is fine Thank you and thank him for the service he gave Andy Hibbert


  • Would recommend
  • 20/03/2016

[no comment made]


  • Would recommend
  • 19/03/2016

Very happy with price and service!


  • Would recommend
  • 19/03/2016

Very happy with price and service!


  • Would recommend
  • 18/03/2016

All very positive,the sales man did not introduce us to after sales as we live 200 miles away .


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

Our Sales Assistant, Phil Coates was very helpful. He understood our requirements. We didn't need finance or a test drive having hired a similar model recently. Phil appeared to deal with after sales very professionally, kept us in the loop regarding work to be done on the vehicle and availability. A small video message of thanks was a very nice touch. The whole experience was enjoyable. Thank-you. Keep it up.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

Reason for no's above, bought car outright, had driven at a dealer in Bristol, didn't need aftersales department as I live in Bristol. Now not so good news, the passenger door lock was faulty upon collection and this stopped the door shutting, had to leave dealer with it faulty as I wanted to get back to Bristol. Have had to take car into Renault Bristol to fix, car should be checked over a bit better prior to handover, this has soured the experience a bit, but the car is very nice compared to my old Clio.


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

[no comment made]


  • Would recommend
  • 14/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

You could do with a dedicated space for handovers as having to stand in the rain looking over a car is not enjoyable


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

Grade A service. No messing around and kept in formed 100% through the sale. Thanks Phil ????


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 29/01/2016

None. Was a very easy experience however


  • Would recommend
  • 27/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

I was extremely happy with the customer service that I received! Would definitely recommend!


  • Would recommend
  • 25/01/2016

Very pleased with the service we received from Steve.


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

No questions. Sales associate was great, can't fault him. Will be buying many more cars. Think this is my 4th and never had a issue


  • Would recommend
  • 11/01/2016

No questions. Sales associate was great, can't fault him. Will be buying many more cars. Think this is my 4th and never had a issue


  • Would recommend
  • 10/01/2016

[no comment made]


  • Would recommend
  • 10/01/2016

I'll be coming back in next weekend as it appears that the spare wheel has a puncture.


  • Would recommend
  • 31/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

[no comment made]


  • Would recommend
  • 25/12/2015

I did not want finance. I am also 100 mile from the solihull dept for service.


  • Would recommend
  • 25/12/2015

[no comment made]


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

[no comment made]


  • Would recommend
  • 17/12/2015

No. Through the whole purchasing procedure I was very well looked after and am very pleased with my purchase


  • Would recommend
  • 11/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

Gr8 staff


  • Would recommend
  • 09/12/2015

Very pleased with car, Excellent sales service


  • Would recommend
  • 09/12/2015

Good Service


  • Would recommend
  • 07/12/2015

[no comment made]


  • Wouldn't recommend
  • 05/12/2015

i was allowed to drive the car away with one of the key cards showing that the battery was low this should have been checked on the pre- delivery service. also the rear door hinges are noisy aging why was this not picked up?


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

Still some confusion over the use of the wipers and an annoying noise from the rear passenger side seat belt as it keeps knocking against the door unless it is buckled up


  • Would recommend
  • 02/12/2015

My only negative has been that my finance paperwork start date was different on both sets of paperwork. My original paperwork when I bought the car was to start on 30th December but when I received the finance paperwork on Friday of last week, it was to start on 30th November not giving me much time to sort out my finances which was very annoying!


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 12/11/2015

brilliant, I went to a few Renault dealers who wasn't interested in a sale but these were brill


  • Would recommend
  • 04/11/2015

I purchased the car over the phone. Luke Williams was excellent and a credit to the company


  • Would recommend
  • 04/11/2015

[no comment made]


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 22/10/2015

Very pleased with the solihul team!.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 13/10/2015

[no comment made]


  • Wouldn't recommend
  • 12/10/2015

Really disappointed car delivered with cracked window screan and was told to get it fixed through my insurance by Renault really not what I want after spending over 8 grand


  • Would recommend
  • 11/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

This is the third vehicle I have purchased from here always happy with the service


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

Although I was aware of the differences between this car and my previous megane, I was not happy with the sat nav which in many ways is inferior to the tom tom I had before


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 27/09/2015

I was offered finance but because I spend most of my time in France and pay French taxes it was not an option.


  • Would recommend
  • 27/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

Fantastic service from Luke, Many thanks


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

no finance was required and therefore none was offered. We were very satisfied with the service we received before, during and after we took possession of the vehicle


  • Would recommend
  • 14/09/2015

[no comment made]


  • Would recommend
  • 11/09/2015

We confirmed from the beginning it was a cash sale.


  • Would recommend
  • 10/09/2015

Very happy with my purchase.


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 29/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 19/08/2015

[no comment made]


  • Would recommend
  • 17/08/2015

I was extremely happy with the professional service I received from Luke Williams. I have answered no to 'test drive' and 'aftersales' due to the fact that the purchase was made by telephone as I do not live locally. Therefore, it was even more important that I had trust and confidence in the salesperson. Everything went as planned and to schedule.


  • Would recommend
  • 17/08/2015

I think that cars should come with a spare wheel to give you a peace of mine


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

No questions I would like to leave feedback for the senior sales person Steve Betts He was so professional, he managed to sell the car by giving me the right information at the right time without unnecessary pressure.. This is great skill Thank you


  • Would recommend
  • 14/08/2015

Very good just took a while. Do you do any sort of customisation to vehicles. Mine in particular ?


  • Would recommend
  • 14/08/2015

Excellent customer service. We loved the video of our car and thought this was a fantastic idea


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 13/08/2015

Ihave been more than pleased with the help and advice given to me by the staff at the Solihull branch. Certainly recommend them. Brian Tysall


  • Would recommend
  • 11/08/2015

Everyone was very helpful Adam and Phil were great and made buying my car a great joy many thanks


  • Would recommend
  • 11/08/2015

Everyone vast very helpful Adam and Phil were great and made buying my car a great joy many thanks


  • Would recommend
  • 11/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 05/08/2015

We weren't offered an introduction to the after sales team beacause it was a Sunday and this was explained to us.


  • Wouldn't recommend
  • 05/08/2015

I am the mother of the purchaser and arranged this sale. i have owned many Renaults- savannahs, lagunas, grand scenics, scenics and clios and have obviously got much experience with Renault. so when my daughter wished to buy her first car it was natural to encourage her towards Renault. HOWEVER I am very disappointed by this sale. 1. I was advised that the car had full service history. indeed your advertising said so.Your service prior to sale is the only stamp in the service book.We asked to see the service book when we visited to inspect the car but were advised that under data protection we couldn't.! I have checked with our local renault dealer who advised that Renault recommend yearly or 18,000mile services on a 61 plate there should have been several stamps in this empty book. 2. Likewise we were informed that you had done an HPI check which you could not show us under data protection BUT you said that it would be included in the info at point of sale. we are still awaiting this.please copy it and scan it to me on this email. 3. we flagged up that the front nearside tyre looked worn. we were advised that as car about to have MOT that would be done if needed. The tyre was not changed and the car passed the MOT.on day of purchase having driven it home- a local garage mechanic friend had a look at the tyre and took measurements- he said ''only just legal''. our daughter took it to Kwik fit the following day who were most surprised that she had purchased through Renault with such a worn tyre. again ''barely legal'' was their comment. your defence will be it passed the MOT BUT the tyre was not mentioned as an advisory and REALLY selling such a car with a vvv worn tyre is not good for the image of Renault. 4. the car had one key only and i was advised that I had already been informed of this by email. I have checked through my emails and NEVER received such an email. if we had known that there was only 1 key I would have stipulated a second one be included in the purchase agreement. all in all not a good Renault experience and I am sure it is not one that you would be proud of and certainly is not one we have come to expect over the years from Renault. Yours disappointedly, Rosalyn Webb


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

Keith gave us excellent service and was professional but friendly . Thank you Keith


  • Would recommend
  • 01/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

[no comment made]


  • Would recommend
  • 19/07/2015

Yes as part of my deal I have been given 3years AA/RAC cover. What number do I have to call if I do get a problem?


  • Would recommend
  • 12/07/2015

First rate service from Steve at Solihull


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No great sales team very informative of all options available before I purchased


  • Would recommend
  • 29/06/2015

No but I did not need to rest drive as I had just had the same vehicle and it had been written off so Philip was aware I did not need finance Thought it was excellent service and would recommend


  • Would recommend
  • 29/06/2015

no


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 22/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 20/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

Excellent Service


  • Would recommend
  • 19/06/2015

Excellent Service


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

I have no questions but I would like to say the reasons we were not offered finance was because we specified that it was not needed. So far I can not fault the service I have received from Renault (Shirley). Your sales representative (Steve Betts) was helpful & courteous, he was open and honest about the cars we researched, we were not given the 'hard sell' which was greatly appreciated, he could not have done more and as a result I would not hesitate to buy from you again. I am delighted with the car and the one issue I had was resolved quickly, at a convenient time for me and to a standard above and beyond the norm. What I have seen of the team in Shirley so far has been excellent, we came to you because of a personal recommendation and I would not hesitate to recommend you to friends. Many Thanks


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]