Renault Solihull

0121 418 0149
  • Sort reviews by:

Whilst the car took a longer time than expected to arrive Mark kept me informed at all times


Thank you for making it so easy it was very hard for lisa to come and sort the car and jay made it very easy for her he is a credit to Renault as she has problems leaving the house jay i thank you again it means alot to us the way you looked after us thanks Lisa basssett and Adrian boyce


all the staff were very helpful and friendly and the sales man mark was very good and helped me get the right car for my needs as I am disabled and needed a scooter lift fitted before I picked the car up


I was very satisfied


Very happy with the service at Renault. The demister has not been looked at yet because i have been unable to take the car back but it is due to be seen next week. otherwise am extremely happy with the new car.


I am on th motobility scheme and was kept fully informed on what was happening and timescales


My sales advisor, Mark Smith at Renault Shirley was absolutely fantastic. The short videos he sent me with updates on progress with my order were a great personal touch.


I did not like the hand over as it was very rushed when I have bought cars before it has been covered and a nice presentation. I apprecitate that building work is taking part on the site. I had to pick it up from a dirty car park and it felt very impersonal.


Imran Yousaf was the sales person I purchased my car from. He is a credit to your company. He supported and advised me throughout the purchase process. He was extremely friendly and knowledgeable about the process and it was a pleasure doing business with him. I had been offered a good deal elsewhere but having met Imran I decided that it was only him that I wanted to buy my car from.


Jay was very helpful throughout both in terms of knowledge of the car and also arranging an excellent deal and finance


The sales man, Tim was friendly and helpful and took time and care when explaining all the options. I was extremely impressed with him and due to his customer service would recommend Renault Solihull to friends / family


Sales person Mark was great. Did everything required, kept me informed on the date of delivery, responded to emails quickly so can't fault him. Only issue is with the arm rest which is a shame. I live in Halesowen so having to come back is a bit of an inconvenience and time consuming as it's about an 1 hour 30 mins round trip. The car is booked in now for 28th December so that will mean I have had to come back twice which is probably the best part of half a tank of petrol. Its a shame the issue was not picked up before delivery.


Can't fault Jay at all, excellent customer service and turnaround time. Would highly recommend.


I had a great experience at your Solihull branch. Imran Yousef was very professional at all times and very helpful threw out. Such a pleasant experience from start to finish.


Good service, Jay and Imran kept me informed, particularly liked the videos as an amusing alternative. Impressed with speed of delivery - very different to last time.


The advice I was given made up my mind on the vehicle I purchased.


Order was placed quickly and delivery was on time


Mark Smith is a great ambassador for Renault Solihull, he is extremely knowledgeable and friendly, very personable. I had to bring my young children with me when collected vehicle, he was really good with them and they really appreciated it!


The staff were very helpful,especially mark smith your sales person. He kept us informed all the way through till I picked up the car


Comfortable experience


We were very satisfied with the way the salesman treated us and all aspects of the car was explained thoroughly. He was very polite and very easy to talk to making us feel very confortable in his presence. An excellent salesman.


good kept in touch tim was very helpful and explained things completely to me good experience with an experienced sales man.


Pleasant experience very happy with the service I received


The sales person who I’ve been dealing with from going into dealership to request a brochure to test drive through to purchasing a brand new KADJAR has been a exceptional experience with excellent customer service shown. The salesman was a gentleman called Jay Jehad


all went very smoothly


given the building work I think the experience was fine


Made us feel welcome and put us at ease and helped us make an easy decision on choosing Renault


Delighted by the professional sales approach received from Tim. Many thanks.


Tim Jones was my dealer and he pulled out all stops to get the problems I had sported If you run an employee of the month =- I would like to nominate Tim Jones


Considering the redevelopment work going on at Solihull all the staff handled the situation extremely well


I had a mobility car from the renault garage and mark smith was excellent in helping me choose the right car for myself.


I'm really happy with the service. My new car is excellent and Mark is great salesman


I've nothing to add, I am 100% satisfied

  • Sort reviews by:

staff friendly and helpful. sent a video of the maintenance inspection before we had a call to say when the car was ready. washed the vehicle before collection. everything as it is expected to be when we take our vehicles to Renault Solihull


Good customer service and always friendly


The staff are always most helpful and extremely pleasant.


Staff were friendly and helpful - issue was resolved on the car


Excellent


Very pleased & happy with service & attitude Of staff, very friendly & helpful, would recommend friends & family...!!


Felt we had excellent customer service, well done Renault.


Very friendly staff at all levels never experienced any problems on any visits to them


Very welcoming and always happy to answer any questions or concerns i might have,a very much 'can do' garage.


Problem not solved after 6mnths and 3 visits so far. Still has problem


Very helpful and friendly


As always a trouble free visit and welcomed by friendly staff.My wife who also has a Duster is always pleased as I am with service we received from Renault Solihull.


Excellent experience. Very impressed


Despite the major development work on site, the work was carried out in good time


no further comments


Nothing to add


Excellent service all the way through. Thank you


I was mostly pleased, however a couple of issues disappointed. First (and of least concern), the trip counter was reset. I had been following my own mileage since collecting the car and was really disappointed it had been reset without my say-so. It's a very small issue but really quite disappointing that the technician assumed I would be happy for this to happen. Secondly, and of more concern, the automatic lights were switched off. This meant that the car operated, at night-time, with some level of front-facing light and the dials & audio/nav screen lit up but the rest of the cabin was dark. I did not notice this and was alerted to my lack of lights a few days later by another road user. The automatic lights are switched on by twisting the stalk so can't be reset during the servicing process. Very disappointing and rather worrying since I had probably covered 20+ miles in the dark between collecting the car and finding out. Finally, please don't send me a video of the person who met & dealt with my service, thanking me for my custom. I find it somewhat cringe-worthy. Just a courteous thank you at the end of my service is more than enough :) And please don't leave all the seat belts plugged in; that's simply irritating! Otherwise I am happy with my service and with the staff: they were all pleasant and courteous.


Easy booking online


Professional, friendly service


very helpful staff and a good repair. excellent service.


Always very friendly, helpful, courteous and efficient.


Excellent experience in Renault Solihull. Mr. Simon guided me in terms of servicing what is required and what is not. Anyone going for servicing in Renault Solihull will get genuine service and good guidance.


Staff are friendly. But not much knowledge about the cars and thier options... And it's not just this dealership... If I ask them about crous control for instance, I don't expect to here I am not sure, but it must be...


I have only scored 9 in some questions because Solihull is currently undergoing building work to rebuild the showroom. Everything needed is available such as comforting waiting areas, coffee and toilets, however some scores would probably have been ten without the building work. Also, we could have been better informed about the progress of our service. Let's say 30-45 mins into the wait, a word just to say your car is now in the service area, we'll keep you updated - that kind of thing. That said, we were impressed that the whole process took little over an hour. Overall, our service at Solihull was an easy pleasant experience, with friendly staff. Thank you.


Very happy with the customer service from Simon, glad the fault was fixed on my new stepway


This was the second annual service I have taken my Duster to Renault Solihull for. On both occasions I have been impressed by the friendly and courteous attitude of the staff I met. Communications on the day were clear and concise and afterwards they followed up to check that I was satisfied with the service. I feel quite assured that I received an excellent level of customer service and also value for money. 5 stars to them.


Everything excellent except very high quotes.


Staff are very friendly polite and helpful. All details ready for my service and hire car waiting.i was called as soon as my car was ready allowing me to plan what time i could collect it. Highly recommend renault solihull always get excellant service.


work ongoing with the new showroom makes parking a problem but with the collection service I had no worries


Great service, friendly staff.


x


Car cleaning not as good as could be but dealt with effectively and efficiently by service manager Noel.


Excellent team and very easy to talk to.


Pleasant and efficient customer service staff


good and reliable service. Friendly and professional staff.


always happy with Renault Solihull. Great staff and service


First class service by the service desk staff and the mechanics who did the service.


Only let down was i had 2 new tyres and the tyre pressures were wrong. ( very little air)


Good service


The work done was good


See previous comments.


I HAVE HAD TWO RENAULT MODUS CAR,S OVER THE LAST FOURTEEN YEAR,S AND I WISH YOU STILL MANUFACTURED,I WOULD BE FIRST IN THE QUEUE ITS GREAT TO DRIVE EASY TO PARK AND JUST THE RIGHT SIZE, AND VERY ECONOMICE TO RUN, I AM VERY PLEASED WITH RENAULT SOLIHULL AND WOULD NOT TAKE MY CAR TO ANY OTHER GARAGE,I HAVE ALWAYS HAD EXCELLENT SERVICE. R GEE.


Satisfied


Whole atmosphere and service at Renault Solihull is excellent-I am sure my cars technical problem will be resolved with further investigation


Very good service i did not have my locking nut but this was not made out to be an issue but a reminder for mr to carry them in future


I appreciated how quickly my car was dealt with once again as I was waiting for it with a toddler!!


Friendly staff, prompt service.


Friendly and efficient


The staff were attentive & helpful. The service of my vehicle & advice provided was comprehensive & helpful. However, I had to take a day off work to deliver & collect my vehicle. I had used the Birmingham Central telephone number to book my vehicle in & it wasn't until a week before the vehicle was due that I discovered that the Birmingham Central dealership was closed & the booking was with Renault Solihull. I was unable to book a later date, to facilitate a pick up & drop off service, because the MOT on the vehicle was due. This Solihull site is inconvenient & cars were double parked because of the closed off building site. I wasted a days annual leave & will re-consider buying my next care, due 2018, from a dealership that is more convenient.


Friendly and professional


Pass


should have spoke to the mechanic to explain the problem instead of the repception staff .welcoming and friendly repception staff.


I was under the impression that any issues with the car that were covered by the 5 year warranty. Most of the defogging strips on the rear window have stopped working and I was quoted about £300 to replace it.


The whole team are very professional and make sure that everything is completely explained .


Overall I receive good service. I have mobility problems and taking and collecting my car to the Renault garage is an issue. However after some insistance in my part the garage collected and returned my vehicle. The staff are always helpful, polite and my car is always cleaned on return


With the building work going on at dealership it was very difficult to find a place to park my vehicle. Once inside the dealership, though, the service adviser Tracey was very helpful.


Good


Renault Solihull has always given me first class service from collecting my vehicle and returning it the same day with all work completed. Excellent customer service.They even replaced the batteries in my card keys.I will be staying with Renault.


I assume that the service was carried out as stated and I would like to comment on cleanliness of vehicle on return and especially comment on the lady receptionist who was most efficient but had a very friendly manner.I also appreciated the e - mail from the engineer who carried out the service.


Staff exeptional


Very friendly and competent


A good trouble free experience from start to finish. Having MOT in house even better. Great staff.


Staff are accomodating and with accurate and fast services.


I was happy with the work done. However, when I went to collect my car the handbrake was not on at all, it was left in gear and the steering wheel was full lock with the wheels facing a brand new car next to me. It was unnecessarily risky.


Simon Duffield was very professional & went the extra mile to make the customer experience fantastic.


fantastic service - only thing is that it is very busy so have to plan service quite far ahead


Very friendly and helpful staff.


Refer to earlier 'lower'marks - were unable to carry out an update on R-Link 2 which was recommended and arranged by R-Link helpline desk, apparently Solihull's software link was firewalled. This means I have to have the upgrade carried out at a mainline dealer when I return from an extensive Euro trip in May - confusing and annoying.


Never had any problems will con tinue to use them.


Been with this dealership for many many years always excellent in all ways


Building work in progres s


All the staff are exceedingley polite, and very helpful. We have dealt with Solihull for many years now, and with Renault for even longer. You can discuss any thoughts of car changing with the sales dept, with no pressure, but plenty of facts about which cars to choose.It is the same with the servicing, the staff will again discuss any thoughts we have, and they give an unbiased opinion. Will go back soon to change one of our cars . Well done to all the staff, working in quite difficult conditions at the moment.


Person centred Service, very welcoming and helpful with friendly staff.


An excellent experience overall. Simon and Joanne were very friendly and helpful in keeping me up to date with progress. Unfortunately, due to the extensive upgrade to the entire retail and service buildings at Renault Solihull, the available slots for taking in the car and receiving a courtesy car were delayed more than normal. However, this was beyond the control of the thoroughly professional and efficient Service team. I would 100% recommend the Service Department at Renault Solihull to friends and family.


good collection service


Very cheerful and helpful receptionist, vehicle was serviced promptly and on time.


Great service, nice friendly staff, and the video sent of my car being serviced was just brilliant, Well done.


Parking has always been an issue and more so while undergoing major alterations. Drove in & stopped. Vehicle washers impolite, saying to move. Went into showroom and Simon, service manager came straight out and moved it for me.


The only downside was the courtesy car provided of which didn't meet normal Renault standards.


Personnel I dealt with was extremely helpful


The service team spotted a conciderable amount of warranty work needed doing. They were able to provide a temporary fix to keep me on the road and book me back at a convenient futuere date.


Once you get past the stupid booking in system, the service received from the actual dealership/workshop is 1st class


The repair was completed within half a day and no problems have been encountered since. The garage kept us informed of progress and returned the car in an excellent condition. I was very impressed with the service provided at this dealership. Thank you!


Had just purchased another Renault Megane, (our third purchase in our household), from Renault Solihull this year. We found that the reception on the media system was not anywhere as good as on the other cars and Renault Solihull booked it in the be solved, - this was done. We also noticed two yellow circles on the roof which could not be polished out, Renault Solihull tried and could not get them out and therefore they got their specialist paint man to come in the next day and he resolved the issue to our complete satisfaction, it was thought that it may have been where something had been on the roof before sale. They kept us informed via phone calls to update us on everything and were most efficient and they are excellent with their customer service. I would recommend Renault Solihull. We have been dealing with them for many years.


Always helpful and friendly.


Friendly staff & great service


Good customer service from the moment you walk through the door!


Very helpful customer service


Friendly, familiar staff, always a good service and very helpful.


I couldn't fault the service I had this year thank you Richard.


Extremely helpful, and informative assistance.


This is my second Dacia Duster. The first from Birmingham Digbeth, and the current from Solihull. Both crew are extremely professional both in conduct and application. I have also noticed the increased care and attention from arrival to departure - and in between. impressive


Just very pleased on how all staff treat you,very profesional


efficient


No problems


Very pleasant, helpful staff. Couldn't have been nicer. Clear communication throughout, overall a very pleasant experience and a lovely clean car at collection. Well done Renault.


Fast, great communication. The car came back the cleanest I have ever seen it!


Happy and friendly staff, satisfied with work done to vehicle, fast service


I felt the cost of the service was too high.


The staff are always very helpful and provide all the information one needs.


Would prefer not to say as would not want to offend or cause problems in the company


good personal service


Completely satisfied by experience but not with the volume of communication I have had from various people reminding me of the same thing, to much.


All good, helpful and pleasant staff. Appreciate that there are building works going on but all went well and the car was ready early. I would recommend them.


Always helpful staff who are very professional and courteous.


Pleasant and efficient


Very friendly staff, always happy with service at Renault Solihull


car in for MOT and service. Alwaysgood at Renault and staff helpful and pleasant


very professional


Au was very impressed with the time taken as I had my young grandchildren with me and had to keep occupied, they ensured my car was ready well before the requested time and the extra jobs requested were completed


q


Renault Solihull couldn't do more to help! They not only carry out the highest standard of work but they are so friendly and couldn't do more to help you. I would never go to another Renault dealer! Solihull is the best. Thank you! 😊


I was dissatisfied with the explanation given to me. I booked the car to complaint about the mileage my wife is getting for her car. But I don't know what the service engineer did to come up with the conclusion that the mileage she id getting is a norm. Renault claims that 86 miles per gallon can be achieved on a Clio but she is only getting 55 to 60 miles to gallon. Quite a drop don't you agree. I am a design engineer and the tolerance band we work to is +/- 10% and that is the max. Basically I am or she is getting worse than her old Clio.


Helpful friendly staff, very happy my car


health survey report says rear tyre is illegal but it is tyre that was fitted previously by Renault at last years mot


The staff were unfailingly helpful. I appreciated that someone offered to come with me to find where my car was parked when I collected it.


Great service, made to feel at ease


Due to rebuilding the parking remains a problem.


Was quick and helpful and friendly (had young child with me so what I needed)


from the minute i phoned up to make the appointment until the time i collected the car i received a warm and friendly reception from all who dealt with me. the service of the car was up to the usual high standard that i have been accustomed to receive from a renault dealer. i would highly reccomend this branch to anyone who is looking for somewhere to take their car . thanks, martin


Informative , not patronising


Everyone was helpful and courteous.


All seemed very helpful and didn't have any issues


Always friendly and helpful


Seamless


Noel has been very helpful and communication has been excellent. Hopefully when the garage refurbishments have been complete, they will be able to repair our MWB vehicles.


Friendly, excellent customer service


No problems


I was welcomed by Simon and Sue. I waited less than 5 minutes to be dealt with by Simon. I was sent a video by the mechanic dealing with my car. I was informed by Simon when my car was ready which was before our agreed time. I would have liked the boot cleaned hence my only giving an 8 for cleanliness especially as I had emptied it!! However this s a very minor gripe.


Convienient drop off time and was even offered £5 towards taxi fare to work. I was able to walk to work was was impress3d by the offer


Extremely happy,well looked after.


I took my car in for an mot and found the service I recieved was of a high standard .


Reception Staff worked to get me through in the fastest possible time and kept me informed.


I asked for the car to be ready by midday and this was done which was good.


The video I was sent following my mot was very clear on what we needed to do


The've always solved my problems and have been very friendly with me...


Now difficult to access Renault service centre as public transport to the dealership is difficult from where I work and from Home. Opening hours are not flexible enough for dropping of and collecting a vehicle without having to get someone to transport you there


Friendly service. Still annoyed when I bought car it had oil leak which lead to fan belt failure. And they said I couldn't buy the 4 year Renault service plan.


Completely satisfied with customer service.


Service was very satisfactory. The only ongoing problem is the time for booking in the vehicle as usually I require it to be collected. I have to remember to book 4-6 weeks in advance of the required date


Once the referb of the site is completed, it will be a lot easier to use the dealership.


My only grumble was that there was building work happening at the site, which I was not pre-warned about. When I arrived I had to enter by a different entrance and it was really busy on the road outside and as I had to reverse it nearly caused an accident. It would have helped if I had been pre-warned.


Warm welcome . Staff very good and helpful.


Felt pestered by girl on Welcome desk - trying too hard Originally went to Re silt with a warranty problem, told I had to book car in for repair but when phoned to do this was told I had to book it in for a whole day for diagnostic tests. Day I took it in service reception (male) was excellent. Said they didn't need car for a day & did the diagnostic test within the hour while I waited. He restored my faith in the Renault garage.due to needing a loan car for work I had to sit 3 weeks for the diagnostic test when if they had said it could be booked in to be done while I waited the problem could have been resolved much sooner.


It would be helpful if they advised how the problem was resolved


During last service my car was damaged (front right lamp) also was not cleaned like usually service. I am still waiting for contact from Renault to fix it broken part but nobody get in touch with me yet. I'm very disappointed


Efficient welcoming service on drop off on collection they even offered to carry my bags to my car wonderful thank you


I used Solihull for the 1st time, was treated well by friendly and knowledgeable staff, it was a pleasure being there


The service of my car was spotless, items mentioned were attended to. However, the car wash and valet of the car were well below expectations. If I had had to pay for this as an extra I would have refused payment.


I had help from the moment I entered the car park, which due to the building work being done, was difficult to negotiate. I was welcomed and greeted, the work done was quickly completed with a smile and a promise of help if any problems.


Upon the vehicle being returned to me I noticed it had not been cleaned properly inside. they were still dirt marks on the door frames and a dirty cloth had been used to clean the wing mirrors and the information screen inside the car. You could see the marks left by the cloth and the inside windscreen wasn't cleaned properly either. Also, I have just noticed that if you lean on the handle of the drivers door inside the car then the internal lights flicker on and off.


Really friendly knowledgeable staff. Completely trusted. They don't add on any extras. They do strictly what's necessary. I've always had excellent service.


Good experience, thanks


apart from the fact that the whole site was undergoing renovations it was relatively easy to access. the staff were very friendly and helpful and the vehicle was serviced in the time allocated


very good always please with Renault


All helpful


We bought our new car in for service as the tyre pressure on dashboard is staying on? It was not resolved as when we returned home the next day the pressure light was on again and is still on?there is obviously something wrong with one of the tyres as it is losing air and this is dangerous. I cannot get appointment until end of Nov.


very professional staff and included a video view of the work carried out. Very satisfied.


Fine


Always excellent friendly service... even with building work going on. Fantadtic team of people.


My usual garage was unable to fix a handbrake issue and advised me to go to Renault but expect a large bill. I took it to Solihull and not only was the final bill a third of what I expected, my car had been cleaned! The service I received was excellent. In fact, we were so impressed with the level of service, my husband bought a Kaptur!


Only failure was that car could not be cleaned/valeted due to major site building work. Otherwise very good experience


The staff are always helpful and courteous especially Simon and Susan


Great service from the team at Solihull as always


Possibly the only downside was, despite having iterated when booking vehicle in, that it was 6 year service, therefore cam belt change, this was not initially entered on service sheet, & entailed Renault needing to retain my car an extra day, causing a bit of inconvenience.


great


Completely happy, no further suggested


Some parts are too expensive to replace


What going on in the dealership to improve its appearance so that made getting in and out of the dealership slightly different from usual. Everyone seemed very happy and helpful.


The Solihull branch exemplifies the reason why I am on my 7th Renault in a row.


No problems


Vehicle ready for collection ahead of time promised, with all work completed


Having taken my car in for an Mot, I was completely satisfied with the service I received, and also the video that was subsequently sent to me. It was returned having been cleaned inside and out.


It was fine


Always receive excellent service at Renault Solihull. The service staff are the best i have encountered & are always polite & courteous.


Good


Very professional - understood their advice. Liked the video of the service with explanations


Completely satisfied.


Booked car in without a problem, service carried out within the time they suggested it would take. Car collected by us having been cleaned first.


Reception by service department was very good.


Only criticism is that there was no direction as to where to park which was awkward! Great customer service and will be returning in the future.


Good service/customer relationship. Clear information, not overcharged


work carried out to my satisfaction.


Very friendly, efficient staff


The only problems arose from the major work being carried out on the Renault Shirley/Solihull site at the moment & the fact that the coutesy car was rather grubby inside. I did appreciate the fact that it actually had some petrol in it though!


I have always gone to Shirley, Solihull branch since I bought my car from there. The Staff are always pleasant & helpful to me & when booking a service they always try to accommodate a date suitable for me.


Great.


Completely professional


Very good overall. Staff very polite and helpful and a surprising touch having the video sent to me.


staff are always willing to listen and help. The booking in and subsequent repair was faultless, the hire car was sorted out without problems and the whole experience was without problems. Excellent advert for Renault at Renault Shirley Birmingham.


Great advice, brilliant service and the vehicle was exceptionally clean. However, the long delays in booking the car in are a concern.


Always felt that I was an important customer. In particular service reception staff are always positive who do everything they can to be helpful. A credit to the organisation. They make spending money on servicing almost a pleasure - almost!


VERY PROFESSIONAL.


My car was pre booked in 4 weeks before it was taken to the garage with clear information regarding the issues I was experiencing, very poor mpg at 41mpg out of a 1.5dci car that was completely acceptable I was informed by the guy I dealt with. 15mpg less to the gallon than my previous megane I owned for 3 years !!! Secondly a door strap that was faulty as confirmed by Renault in Worcester , this was not replaced because firstly it was not in stock at the garage and it was not covered under the warranty. The gentleman I dealt with didn't seem that interested with my issues ,this may have been because you could not hear anything anyone was saying as there was huge construction work being carried out at the time of my visit , which I believe would have been a serious breech of health and safety both for staff and customers , the car was left there and I was promised a phone call once diagnostic and other works was completed. I spent most of the morning and best part of the afternoon waiting for a phone call at a loose end in Solihull, so I decided to call the dealership to see how much longer my car would be ? I was told it had been looked at and was ready ? But no phone call to let me know. When I came back to the dealership to collect the gentleman didn't have a clue that my car was covered under the 12 month warranty. I was given the keys back for my car and had to find where it was parked as this gentleman obviously could not be bothered to take me outside to show me where my car was parked !!! Overall probably the worst experience I have ever encountered with any car garage , I certainly will not be recommending Renault retail group to friend or family expecialy the Solihull branch


I have nothing to add


I find it extremely odd that last year i experienced very poor service (and staff knew this) and never had the opportunity to voice opinions via a questionaire like this one. Funny that!!


always receive excellent service from Renault Solihull.staff are always helpful and welcoming


Very helpful as I had to wait and was on nights.clean was very basic not even shammied dry


Handled really well, very welcoming and kept me informed. Received a video overview which was really appreciated. Very happy with the service ☺


I had to take my car in for the emissions. I was fully satisfied with the help and service I received


I left the car with them and they phoned back half an hour before it was ready to collect. There were no problems to be dealt with. It was available when I returned to the garage.


Local dealer. Good service


Stephen, jay and the overall staff are very professional always feels well come whenever I need to visit


I was asked to bring my car in for a software update to reduce nitrogen oxide emissions and to my knowledge the process was carried out successfully.


Nothing to say but very good


Great customer service. Simon was informative and helpful, especially with courtesy car


Always professional and helpful


Always a very good service, can't fault it


Very pleased with service counter person, always friendly and helpful. Only hold up after service was waiting for car to be cleaned. Would it not help if sometimes cleaning body is done beforehand filling in when cleaner is available. ?


Good communication, good experience.


I was extreamly pleased with the way I was approached and spoken to by Simon duffield when entering the show room.He efficiently processed the paperwork for the mot to the Duster. He phone and left a clear and concise message on my phone informing me that the car was ready to collect. When all was paid for he came with me to the car to make sure I could remove my vehicle safely from the car park. Renault solihull has always been a welcoming dealership to communicate with. I also conveyed this to Simon Duffields manager at the time of collection of my car. Its good to see the dealership being extended and improved.


All members of staff very friendly . 10 out of 10


I dropped my car off at Renault Shirley the night before going into hospital for operation. The staff appeared mindful of this and dropped the car back to my home a couple of days later as I am currently unable to drive. I was still suffering effects of anaesthetic so did not take in what the problem was when phoned day after operation. My father therefore visited the garage and was given full account of how electrical problem had been rectified. very good service as usual.


A consistently high standard of customer and technical service from Renault Solihull.


Car was collected on time and was returned clean and tidy on the time that was told it would be returned no quibbles


Service and MOT carried out quickly and on time as promised - one slight criticism was the valet which was somewhat superficial


This visit was just to put the car on a diagnostic fuel check and to update the sat nav card but they are not allowed to do the sat nav.that should be done by Renault I am very disappointed with that.


:=)


On each occasion I have had to visit Renault Solihull I have always been treated professionally and with a friendly attitude. I would be happy to recommend this dealership to anyone.


On each visit I have always found the staff courteous and efficient. The only small issue is the ongoing redevelopment of the site which makes access and parking a bit tricky! Hopefully this will be completed before my next visit.


Fantastic dealership from service to sales. Would recommend to all family and friends (which i have already) a lot more business coming your way. Congratulations on building such an amazing team.


Visit for mot and final warranty service. Car ready earlier than expected with no problems. Friendly service, completely satisfied.


Always pleased with the service they give, would not go anyware else


Overall I am impressed with the service provided from start to finish.


Excellence customer service, prompt and reliable


Completely satisfied with the whole experience


The service staff were polite and courteous, advising me of how long the service was to take, the car was clean on return.


The staff are always happy to see you and help and i like that they remember me when i go in even if its been a while since my last visit


The staff are always helpful. If the service plan included a courtesy car like Ford that would be perfect.


Its always a good experience dealing with the Solihull branch, good work and done quickly, always keep me well informed and sort out any problems with the least fuss. a very good bunch of people.


Friendly, professional service


MY CAR WAS COLLECTED FROM MY HOUSE ON TIME STATED FOR SERVICE AND RETURNED LATER ON THE AFTERNOON VERY SATISFIED.


Excellent customer care from a friendly team


Good friendly staff


Really good


Staff were friendly & professional and very helpful with my questions


Good telephone message left regarding entrance to site whilst building work is going on, good greeting at reception, nice coffee whilst waiting.


Staff were bery friedly, welcoming and polite.


Generally satisfactory


Satisfied


Easy and efficient


Excellent service


Nicer coffee would be good, the machine is a bit dated. If thats all I have to moan about things must be pretty good at this dealership. A very friendly bunch of people.


Always feel confident to use Renault Solihull.


A quick and thorough service as always


Friendly, helpful, knowledgeable staff who go out of their way to ensure we are satisfied.


In general, I've had few problems with the service department over the years and the staff have always been most friendly and helpful. However, if a component has had to be removed for any reason, a checklist should be followed to ensure that any side effects of the removal should be addressed upon the replacement of that component.


When we did get signposted and seen to. The agents were courteous and guided me through the expected process. I went in for a diagnostic and te turn around time (~2hours) was great


Staff on reception for the servicing of cars are always pleasant, polite and helpful.


Outside of car was not cleaned properly - inside had been vacuumed but mats had not been taken out! Dirty underneath in collection! Also I needed a. Artery for the key fob and was charged £2.80 - I think it would have been a nice gesture to give the battery deee! I feel that because I pay for a service plan the' customer service' was not quite as good. Also on entering the showroom, I waited for a while before being spoken to, it was lunchtime and only one man on desk, but it would have been good for someone to acknowledge that I was there.


Not a lot I add really , car was brought in for a routine service , everyone was friendly & helpful


the only problem I had related to the number of services I had pre-paid and this was resolved satisfactorily. I have no grounds of complaint concerning the technical aspects ot the service


I've been using Renault Solihull for many years and find them a wonderful operation to deal with.


Everything was fine. Work completed as requested


The reason I gave low scores was because my car had not been cleaned properly at all. The roof was dirty & the wheels had not been cleaned at all. The service person should check vehicles themselves to make sure that the car is presentable and satisfactory in their eyes before asking the owner to say that the vehicle is all ready and cleaned to a high standard. Had to wait another 30 minutes for the job to done properly,which all in all took four and a half hours for a service and to be cleaned. Was not very impressed in outcome of my vehicle!


Was really happy with the customer service I received as they couldn't do enough!


Every time I take my vehicle there the sales person always has time for a chat my latest visit I had a family problem and had to change my service date with no problem at all really helpful staff


excellent staff very friendly


Very helpful even though one issue is intermittent. Vehicle is booked back in now that the issue has been confirmed whilst at the dealership.


Good


LIT


The customer service is excellent and the staff are all very friendly and professional.


The car is usually cleaned but not this time .


The customer care was perfect. The car had to have the rubber strip changed and door was not cleaned after task was finished. Also, dirty hand marks on the driver's side door internally.


Overall good service but let down that car wasn't cleaned but advised it would be


Work carried out was replacing radio which was faulty.staff i dealt with really helpful.


Service completed to my satisfaction, all of the staff were very polite and courteous, we were even offered a hot cup if tea or coffee, which was appreciated.


Very satisfied with service, but will be a lot happier when construction site work is complete, as it was difficult to find a car park space before handing over keys. (i.e. this is Shirley Solihull)


Satisfied with everything


Excellent service from Simon Duffield. Only negative comment is that the building work is an inconvenience and I had to avoid the overhead works as I left the showroom.


Very pleased with customer service although my courtesy car wasn't there when I arrived, even tho I had ordered this months before. Soon rectified though


Compared to Vauxhall and Ford dealerships and other independent garages I have visited over many years - the Renault experience was outstanding. Staff were all professional, courteous and very helpful especially Suzanne Lamb. Suzanne called me the evening before my appointment to ensure that I knew how to get to the car park in light of the extensive building works being carried out on the site. The video showing the examination of my vehicle was excellent and filled me with 110% confidence that I could totally trust what I was being told. A rare feeling as a female taking my car to any garage! The follow-up call checking that I was completely happy with the service I had received was also very refreshing. A brilliant experience - thank you Renault


Warm friendly organised efficient service from all.


Always helpful and pleasant. Additionally they explain (in ways I can understand - i.e. Not technical !) what they are/have done. Additionally the dealership is dealing with the building works and resulting issues in the best way they can.


Staff all very friendly


Every thing was fine


.my renault captur felt like a brand new car after service


Vers good


Service staff very good and work carried out to my complete satisfaction - even a car valet (very nice thank you)


car in for routine service.Done while I waited, no problems car returned valeted which is a pleasant surprise although expected as this is second service. Very pleasant staff.


Having purchased my vehicle on site, I prefer to use service / parts sections in house. Overall - efficient, friendly and professional service.


Kept me informed on my cars MOT and service and cost involved. Excellent customer service.


The service I receive from Renault - Solihull is always excellent. I have my car serviced and MOT. Suzanne and Simon are always friendly, smiling and helpful and the mechanics team are great - highly recommend


Perfect


The whole team are very friendly to there customers. Any questions you have are dealt with. You are met with a hot drink, if you are waiting for your car, and if having a loan car, it is always waiting for you. The videos they send after a service are a great touch.Cannot fault anything.


All members of staff involved in the service of my vehicle were efficient, polite and kept my informed throughout


I bought my car from Renault Solihull in 2009. It has always been serviced at Solihull, and it will always be serviced at Solihull. The service has always been excellent, from the moment you walk in, until the moment you leave.


I bought the car from this dealership and always have service/MOT/other maintenance carried out there. The staff are excellent and always give a warm welcome, they are friendly and knowledgable and give great service. Everything is transparently explained and the work carried out with the minimum of inconvenience.

  • Sort reviews by:

  • Would recommend
  • 05/09/2017

Not offered finance as i explained I would not need it - this was not a failing by Renault. Service was excellent throughout. Thank you.


  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 04/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

[no comment made]


  • Would recommend
  • 30/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

I changed a scenic for a newer scenic and didn't need to drive it. I already know the aftersales people


  • Would recommend
  • 15/08/2017

[no comment made]


  • Wouldn't recommend
  • 14/08/2017

Live in Scotland, purchased car without testing. Car was delivered and was filthy inside, not what I expected. Car is great but the disappointment of the mess inside tarnished it a bit. Got it valeted and have sent bill to garage but no response yet.


  • Would recommend
  • 14/08/2017

Just to say, customer service.was excellent. Many thanks.


  • Would recommend
  • 12/08/2017

The above questions don't apply as I purchased my car on line and it was delivered to my door


  • Would recommend
  • 12/08/2017

Very happy with the whole process and the way we were dealt with. Would definitely return for future business.


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Only that the interior of the car had not been valeted when we picked it up,some crisps paper of plasters in door pockets some dust and some splash marks on paneling,however the salesman we dealt with was a friendly and helpful chap


  • Would recommend
  • 04/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Wouldn't recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 30/07/2017

I am very disappointed with the pre-sale service. The windscreen wipers were stuck to the screen and considering it was raining when i collected the car I had a 150 mile home journey with stuttering drivers side windscreen wipers. The tire pressure indicators had 3 different readings on 3 different tires. A bag of some kind of bolts were left in the glove-box, and now the service due warning is showing on the on-board computer. Hardly a good preparation for releasing the vehicle, and far from an excellent standard.


  • Would recommend
  • 27/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 16/07/2017

No


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

Phill was amazing, so helpful and friendly


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 25/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

No...But Phil..and Sam were excellent at there jobs...


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 08/06/2017

Bought a pre registered vehicle which was advertised by Renault Retail as £30 Tax Band ... However I had to pay £140 tax on my vehicle due to an error on the Renault web site ... NOT HAPPY


  • Would recommend
  • 06/06/2017

Finance not required


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

[no comment made]


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 27/05/2017

[no comment made]


  • Would recommend
  • 23/05/2017

[no comment made]


  • Wouldn't recommend
  • 21/05/2017

Very disappointing that after buying the best part of 40-50 cars from you over the last 18 months you can't stick to your promises. Cut your nose off to spite your face.


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 19/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

Just like to say fantastic service once again from your sales man Tony at Solihull branch.


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

After sales not required at Solihull as will be dealing with Kidlington which is closer to home.


  • Would recommend
  • 08/05/2017

No because Sam did every think


  • Would recommend
  • 07/05/2017

I was dealing with Tony McGarva and feel that he is phenomenal at his job. From the very first moment I got in contact with him he was incredibly helpful and very professional at his job. He always replied quickly to my emails and was happy to address any problems or questions I had. I feel Mr McGarva is a credit to your branch. I wouldn't hesitate to do business with yourselves again. Thank you.


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

A great service from the sales man sam


  • Would recommend
  • 30/04/2017

Steve sold me my car and was great. Informative and answered questions about the car/sale honestly. Although I live a distance away from Soilhull will most certainly be recommending both Renault, Renault Soilhull and Steve at Solihull. Thanks!


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

Steve Betts provided excellent service which was first class. Finance was not offered as I made it clear I dealt with cash. Also I said I did not require a test drive.


  • Would recommend
  • 18/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

No questions, thank you. BUT... many thanks to Tony McGarva and his usual low-key, no-pressure, advice and guidance. Everything was conducted in a relaxed and courteous manner. Good branch experience and great representative.


  • Would recommend
  • 17/04/2017

First class treatment in every way !


  • Would recommend
  • 14/04/2017

No


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Wouldn't recommend
  • 08/04/2017

Very disappointed that we never got to test drive the actual car we purchased, if we had we would have noticed the vast amount of damage /scratches to the leather interior we took it in good faith that the car was in good condition as it was only a year old, there are dents and scratches and a tear, it looks like someone has had planks of wood in the car and gravel and we found wood and gravel in several places in the car and it was supposedly valeted, the car it self drives superb but our purchase as been let down by the above, this is our first experience at Renault and as put us off returning, you don't expect a perfect car when it second hand but the damage we found it not wear and tear and the car wasn't any cheaper than others on the forecourt, we feel really deceived after spending £16000, we even noticed paint damage when we picked it up and got the salesman tony mcgarva to get it repaired whilst we waited, my husband was fuming and wanted to return it.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

I just want to say Sam Jessop was great to deal with - really friendly, helpful and approachable!


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 02/04/2017

No


  • Would recommend
  • 01/04/2017

It would be a nice gesture to hand over the car with a full tank of fuel as no other incentives are offered


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Excellent sales' service and very happy with the new Renault.


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

Car was delivered to my home. Very good service , salesman helpful friendly and informative


  • Would recommend
  • 23/03/2017

[no comment made]


  • Would recommend
  • 21/03/2017

I would just like to say i over the moon we how they look after me and my new car ????


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

Fantastic service by Phil, will return.


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 12/03/2017

Great salesman


  • Would recommend
  • 10/03/2017

After sales were not open when we collected the car, so we could not be introduced. We were not offered a test drive ( I have a broken ankle in any event, so can't drive) but I am sure my husband could have had one if we had asked. We already own a Clio and knew the cars were very similar. We were very happy with the service received


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

No questions. Have purchased 4 cars previously from Renault, Solihull and staff have I have never felt intimidated (as a lone woman), always friendly and efficient.


  • Would recommend
  • 03/03/2017

No


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Wouldn't recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

How do you get such a good team? From Phil to the Business manager. Couldn't ask for better service


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

No questions but - We had excellent service and would recommend.


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

no all very smooth all very good


  • Would recommend
  • 14/02/2017

With not being from the area Steve predicted our future requirements


  • Would recommend
  • 14/02/2017

Excellent customer service! Would definitely buy another car from Phil


  • Would recommend
  • 13/02/2017

Just good service as always


  • Would recommend
  • 13/02/2017

No everything was perfect


  • Would recommend
  • 12/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

Tony was absolutely fabulous. I was so happy with my purchase. I do have one problem that is now going to be a pain to sort. My names were wrong on my documents.. Tony said this would be fine they would sort it... but now even my car ownership document says Hannah Cooper... as does this email... my name is Hannah CONNOR!! Tony is a huge credit to the team and I couldn't have asked for a more polite and understanding man to help... he was a 100 out of 10 for service but this name business worries me.


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

It was a very smooth easy process. Thanks Tony


  • Would recommend
  • 27/01/2017

We had bought from this Renault before so did not need any of the extra services except purchasing the cars. Very pleased with our cars


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

Steve Betts looked after us as he has before and knows us from when we take our previous purchase for servicing etc. He is always friendly and asks how things are going and we got in touch with him when we were looking to change our oldest car. Would always recommend him as a perfect contact for when we wish to change a vehicle.


  • Would recommend
  • 25/01/2017

Tony McGarva was an excellent sales man and made the buying process as easy as possible.


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017

Just wanted to say how impressed I was with Sam Jessop, the sales representative. Extremely helpful, and after visiting several other car garages that weekend and having a few other cars in mind, we bought immediately with Sam, due to the extra mile he went! The service we received from Sam was exceptional. The car is also fantastic.


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

only that I wasn't introduced to the aftersales team as we live 160 miles away!, and how do I get my contacts into the hands free on the media-nav, also a big thank you to Tony Mcgarva, Steve Potts and the young lad sam


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 03/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

[no comment made]


  • Would recommend
  • 30/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 26/12/2016

Had a great customer experience from Steve Betts - please thank him


  • Would recommend
  • 25/12/2016

[no comment made]


  • Would recommend
  • 23/12/2016

After sales dept not available at the time I collet tied the car


  • Would recommend
  • 17/12/2016

[no comment made]


  • Would recommend
  • 15/12/2016

Thanks for the great service


  • Would recommend
  • 12/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

Very good customer service will be a return customer


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 30/11/2016

I was very happy with the sales experience I received from Steve Betts.


  • Would recommend
  • 24/11/2016

The reason I was not offered finance was at the outset I made it quite clear that I would be making up the balance of my deal with a cash payment.


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

I had picked this specific vehicle on line & travelled from Swansea to pick it up. The sales person I dealt with was on day off but gave me another contact .both were helpful & obliging.i said at the outset I was a cash buyer & as the vehicle was going back to Wales they said any problems ( as it was still under guarantee) could be dealt with there.upon inspection at home there was no spare tyre ; I was informed this was now standard ( although there was a space for it )and an instant inflation kit was duly provided


  • Would recommend
  • 08/11/2016

I know Tony McGarva from when he was at Renault Birmingham which is why I didn't look at any other models. Tony was very helpful throughout the process and has responded quickly to any questions I have had post delivery.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

Very happy with the whole process. As a long standing customer I would expect no less.


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

No questions just wanted to thank Tony and the team for their hard work in getting both cars ready for both of my children. Couldn't have asked for better service!


  • Would recommend
  • 18/10/2016

No Questions but sales guy Tony was great, nothing too much trouble and only to happy to help. Thank you.


  • Would recommend
  • 11/10/2016

I didn't get a service record book with the vehicle and left a message yesterday asking if that's available but have not had a response so far.


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

I bought a pre reg car less than a week ago that was given to me with a fault with the windscreen wipers and now i have to wait 2weeks to take it in to your service team. Do you not check the cars prior to handing them over to new registered keeper ?


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 10/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

No all my queries were answered and I know I can ring anytime if I have any further questions


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

I found that the email that I received after taking out GAP insurance policy was misleading. I contacted Renault complaints department regarding this.


  • Would recommend
  • 18/08/2016

Hi, Before you get all excited about my answers remember the following - 1. We are a cash buyer so would not need to be offered finance. 2. We knew what we wanted to we not in need of a test drive. 3. I was sitting in an office in London, so had no need to meet and greet, we use you because Phil is honest straightforward and helpful. I don't need cross selling he gave me exactly what I needed...this is proven to work as I've come back for a second van...long may his honesty and hard work continue! Rob


  • Would recommend
  • 16/08/2016

Did not require finance and the car this vehicle was replacing was the same make and model.


  • Would recommend
  • 16/08/2016

No questions other than total praise to Tony Mgarva who in my opinion is the best sales man in Renault. He is the reason I but Renault along with my car is fantastic of course


  • Would recommend
  • 11/08/2016

the service I received was excellent, everything I asked was answered truthfully. Fantastic salesman and would definitely go to him again to buy another car


  • Would recommend
  • 05/08/2016

Get my name right Mr Broomfield


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

No, everything wanted to know was discussed at the time of purchase. Tony very helpful


  • Would recommend
  • 03/08/2016

Did not need a test drive and I already know the after sales team. Phillip Coates a 1st class senior salesman. Always happy with the service at Renault Solihull.


  • Would recommend
  • 03/08/2016

No


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

We did not require a test drive, and we did not meet the after sales as we are regular customers, so not required. Please note the reg is :BP16ARO NOT as above.....


  • Would recommend
  • 29/07/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No every thing was very good and my sales person Steve betts was very good thanks love the car


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

[no comment made]


  • Would recommend
  • 10/07/2016

I put no to the questions because everything was done to my needs what I asked


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

I told Steve I was going to settle balance in full so there was no need to go through finance options. The vehicle had remaining Honda warranty so would have dealt with my local Honda dealer than your aftersales department, plus I live 150 miles from your dealership. Steve Betts was excellent. No pressure selling, courteous, honest and professional.


  • Would recommend
  • 23/06/2016

Steve was a great salesman, not pushy, informative during handover of the vehicle and efficient, made buying my lovely new car a pleasure, thanks Steve


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 18/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

But already know department from previous clios's


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

Nice service. Philip very helpful.


  • Would recommend
  • 31/05/2016

Only not offered test drive & vehicle would not start at the time & not offered after sales as not local. But Great service thanks.


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

Only to say that I was treated extremely well in a courteous, polite and friendly manner but at the same time professional. I would have no hesitation in buying again when I choose to replace my car or indeed recommend anyone I know.


  • Would recommend
  • 25/05/2016

The only thing i was a bit disappointed in was that when i went to view the car on Sunday it was in the compound up against the bushes in a dirty condition as i had made a appointment to view it and purchase that day would have thought it would have been bought out to view and be in a clean condition also there was still adhesive on the front bumper which i had to use turps to remove apart from that everything else was fine


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

Very pleasant experience


  • Would recommend
  • 17/05/2016

bought over the phone. paid for on debit card. and it was delivered to me. all fantastic thanks.


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 15/05/2016

[no comment made]


  • Would recommend
  • 14/05/2016

[no comment made]


  • Would recommend
  • 14/05/2016

I live a considerable way c200 miles from Solihull hence a test drive and after sales weren't really appropriate :-) all good though


  • Would recommend
  • 14/05/2016

Why are cars sold without spare wheels and just issued with a tin of foam and a compressor.As once you have used the foam no tyre repairer will fix the puncture as the foam leaves some sort of residue on the tyre and reacts against any puncture repair equipment,therefore rendering a perfectly good tyre which could be repaired completely useless,this is the only thing that I find bad, which I find is happening all across the automotive industry


  • Wouldn't recommend
  • 11/05/2016

I originally a 16 plate pre- reg Captur. This was originally promised for delivery on 21st April. This did not happen and a further 4 delivery dates were given, none of these happened. So I bought a 65 plate Captur which was on the forecourt as I needed a car. Renault Solihull were badly let down by Renault distribution. I was let down as I wanted the 16 plate car!


  • Wouldn't recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 07/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

I travelled from Northern Ireland to purchase this car because it was much easier to do a deal with you guys than local dealers. You's where a lot better on price and actually a lot better to work with Steve was fantastic to deal with or local dealers in Northern Ireland could learn a lot from him.


  • Would recommend
  • 28/04/2016

Ordered the vehicle 3 weeks ago. Told delivery in 2 weeks. Despite great effort by Steve Betts Captur still not arrived. He was told delivery on 21st May. Nobody can tell when the car if or when will arrive. If Captur does not arrive by Friday 29th then I have no alternative but to cancel order, as I need a car after selling mine privately and also I have only 21 days to roll over my insurance. After this I will be disadvantaged as it will have to be a new policy which will be more cost. It appears that Renault distribution is incompetent and is letting main dealers down. Needless to say I am not happy, although this is no reflection on Renault Solihull.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

Having purchased 13years ago a Renault scenic and been very very happy with it. I am delighted to drive my new Renault captur. Congratulations on producing this great car,


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

Very helpful


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

No


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

the sales person was fantastic he had a good sense of humour and showed me round the vehicle which was a Renault Trafic. He explained what was what on the vehicle and set up my blue tooth. there was no need for a test drive or after sales as I live over 100 miles away. He did ring me up after a few days to see how I was getting on and everything is fine Thank you and thank him for the service he gave Andy Hibbert


  • Would recommend
  • 20/03/2016

[no comment made]


  • Would recommend
  • 19/03/2016

Very happy with price and service!


  • Would recommend
  • 19/03/2016

Very happy with price and service!


  • Would recommend
  • 18/03/2016

All very positive,the sales man did not introduce us to after sales as we live 200 miles away .


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

Our Sales Assistant, Phil Coates was very helpful. He understood our requirements. We didn't need finance or a test drive having hired a similar model recently. Phil appeared to deal with after sales very professionally, kept us in the loop regarding work to be done on the vehicle and availability. A small video message of thanks was a very nice touch. The whole experience was enjoyable. Thank-you. Keep it up.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

Reason for no's above, bought car outright, had driven at a dealer in Bristol, didn't need aftersales department as I live in Bristol. Now not so good news, the passenger door lock was faulty upon collection and this stopped the door shutting, had to leave dealer with it faulty as I wanted to get back to Bristol. Have had to take car into Renault Bristol to fix, car should be checked over a bit better prior to handover, this has soured the experience a bit, but the car is very nice compared to my old Clio.


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

[no comment made]


  • Would recommend
  • 14/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

You could do with a dedicated space for handovers as having to stand in the rain looking over a car is not enjoyable


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

Grade A service. No messing around and kept in formed 100% through the sale. Thanks Phil ????


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 29/01/2016

None. Was a very easy experience however


  • Would recommend
  • 27/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

I was extremely happy with the customer service that I received! Would definitely recommend!


  • Would recommend
  • 25/01/2016

Very pleased with the service we received from Steve.


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

No questions. Sales associate was great, can't fault him. Will be buying many more cars. Think this is my 4th and never had a issue


  • Would recommend
  • 11/01/2016

No questions. Sales associate was great, can't fault him. Will be buying many more cars. Think this is my 4th and never had a issue


  • Would recommend
  • 10/01/2016

[no comment made]


  • Would recommend
  • 10/01/2016

I'll be coming back in next weekend as it appears that the spare wheel has a puncture.


  • Would recommend
  • 31/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

[no comment made]


  • Would recommend
  • 25/12/2015

I did not want finance. I am also 100 mile from the solihull dept for service.


  • Would recommend
  • 25/12/2015

[no comment made]


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

[no comment made]


  • Would recommend
  • 17/12/2015

No. Through the whole purchasing procedure I was very well looked after and am very pleased with my purchase


  • Would recommend
  • 11/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

Gr8 staff


  • Would recommend
  • 09/12/2015

Very pleased with car, Excellent sales service


  • Would recommend
  • 09/12/2015

Good Service


  • Would recommend
  • 07/12/2015

[no comment made]


  • Wouldn't recommend
  • 05/12/2015

i was allowed to drive the car away with one of the key cards showing that the battery was low this should have been checked on the pre- delivery service. also the rear door hinges are noisy aging why was this not picked up?


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

Still some confusion over the use of the wipers and an annoying noise from the rear passenger side seat belt as it keeps knocking against the door unless it is buckled up


  • Would recommend
  • 02/12/2015

My only negative has been that my finance paperwork start date was different on both sets of paperwork. My original paperwork when I bought the car was to start on 30th December but when I received the finance paperwork on Friday of last week, it was to start on 30th November not giving me much time to sort out my finances which was very annoying!


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 12/11/2015

brilliant, I went to a few Renault dealers who wasn't interested in a sale but these were brill


  • Would recommend
  • 04/11/2015

I purchased the car over the phone. Luke Williams was excellent and a credit to the company


  • Would recommend
  • 04/11/2015

[no comment made]


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 22/10/2015

Very pleased with the solihul team!.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 13/10/2015

[no comment made]


  • Wouldn't recommend
  • 12/10/2015

Really disappointed car delivered with cracked window screan and was told to get it fixed through my insurance by Renault really not what I want after spending over 8 grand


  • Would recommend
  • 11/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

This is the third vehicle I have purchased from here always happy with the service


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

Although I was aware of the differences between this car and my previous megane, I was not happy with the sat nav which in many ways is inferior to the tom tom I had before


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 27/09/2015

I was offered finance but because I spend most of my time in France and pay French taxes it was not an option.


  • Would recommend
  • 27/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

Fantastic service from Luke, Many thanks


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

no finance was required and therefore none was offered. We were very satisfied with the service we received before, during and after we took possession of the vehicle


  • Would recommend
  • 14/09/2015

[no comment made]


  • Would recommend
  • 11/09/2015

We confirmed from the beginning it was a cash sale.


  • Would recommend
  • 10/09/2015

Very happy with my purchase.


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 29/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 19/08/2015

[no comment made]


  • Would recommend
  • 17/08/2015

I was extremely happy with the professional service I received from Luke Williams. I have answered no to 'test drive' and 'aftersales' due to the fact that the purchase was made by telephone as I do not live locally. Therefore, it was even more important that I had trust and confidence in the salesperson. Everything went as planned and to schedule.


  • Would recommend
  • 17/08/2015

I think that cars should come with a spare wheel to give you a peace of mine


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

No questions I would like to leave feedback for the senior sales person Steve Betts He was so professional, he managed to sell the car by giving me the right information at the right time without unnecessary pressure.. This is great skill Thank you


  • Would recommend
  • 14/08/2015

Very good just took a while. Do you do any sort of customisation to vehicles. Mine in particular ?


  • Would recommend
  • 14/08/2015

Excellent customer service. We loved the video of our car and thought this was a fantastic idea


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 13/08/2015

Ihave been more than pleased with the help and advice given to me by the staff at the Solihull branch. Certainly recommend them. Brian Tysall


  • Would recommend
  • 11/08/2015

Everyone was very helpful Adam and Phil were great and made buying my car a great joy many thanks


  • Would recommend
  • 11/08/2015

Everyone vast very helpful Adam and Phil were great and made buying my car a great joy many thanks


  • Would recommend
  • 11/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 05/08/2015

We weren't offered an introduction to the after sales team beacause it was a Sunday and this was explained to us.


  • Wouldn't recommend
  • 05/08/2015

I am the mother of the purchaser and arranged this sale. i have owned many Renaults- savannahs, lagunas, grand scenics, scenics and clios and have obviously got much experience with Renault. so when my daughter wished to buy her first car it was natural to encourage her towards Renault. HOWEVER I am very disappointed by this sale. 1. I was advised that the car had full service history. indeed your advertising said so.Your service prior to sale is the only stamp in the service book.We asked to see the service book when we visited to inspect the car but were advised that under data protection we couldn't.! I have checked with our local renault dealer who advised that Renault recommend yearly or 18,000mile services on a 61 plate there should have been several stamps in this empty book. 2. Likewise we were informed that you had done an HPI check which you could not show us under data protection BUT you said that it would be included in the info at point of sale. we are still awaiting this.please copy it and scan it to me on this email. 3. we flagged up that the front nearside tyre looked worn. we were advised that as car about to have MOT that would be done if needed. The tyre was not changed and the car passed the MOT.on day of purchase having driven it home- a local garage mechanic friend had a look at the tyre and took measurements- he said ''only just legal''. our daughter took it to Kwik fit the following day who were most surprised that she had purchased through Renault with such a worn tyre. again ''barely legal'' was their comment. your defence will be it passed the MOT BUT the tyre was not mentioned as an advisory and REALLY selling such a car with a vvv worn tyre is not good for the image of Renault. 4. the car had one key only and i was advised that I had already been informed of this by email. I have checked through my emails and NEVER received such an email. if we had known that there was only 1 key I would have stipulated a second one be included in the purchase agreement. all in all not a good Renault experience and I am sure it is not one that you would be proud of and certainly is not one we have come to expect over the years from Renault. Yours disappointedly, Rosalyn Webb


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

Keith gave us excellent service and was professional but friendly . Thank you Keith


  • Would recommend
  • 01/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

[no comment made]


  • Would recommend
  • 19/07/2015

Yes as part of my deal I have been given 3years AA/RAC cover. What number do I have to call if I do get a problem?


  • Would recommend
  • 12/07/2015

First rate service from Steve at Solihull


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No great sales team very informative of all options available before I purchased


  • Would recommend
  • 29/06/2015

No but I did not need to rest drive as I had just had the same vehicle and it had been written off so Philip was aware I did not need finance Thought it was excellent service and would recommend


  • Would recommend
  • 29/06/2015

no


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 22/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 20/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

Excellent Service


  • Would recommend
  • 19/06/2015

Excellent Service


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

I have no questions but I would like to say the reasons we were not offered finance was because we specified that it was not needed. So far I can not fault the service I have received from Renault (Shirley). Your sales representative (Steve Betts) was helpful & courteous, he was open and honest about the cars we researched, we were not given the 'hard sell' which was greatly appreciated, he could not have done more and as a result I would not hesitate to buy from you again. I am delighted with the car and the one issue I had was resolved quickly, at a convenient time for me and to a standard above and beyond the norm. What I have seen of the team in Shirley so far has been excellent, we came to you because of a personal recommendation and I would not hesitate to recommend you to friends. Many Thanks


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]