Renault Solihull

0121 418 1958
  • Sort reviews by:

The video of my new car was a lovely touch. Our Salesman Imran was great, as well as looking after us as the customer he was really good with our little boy - this made the whole process that much easier. Overall it was hassle free and a pleasure to use Renault Solihull. Fantastic Customer Service!


Very impressed with the sales adviser. Very friendly and knew all the info we required.


As this was my first experience of purchasing a new vehicle on my own, my salesman, Porick Smith was really knowledgeable about the product he was selling, nice, friendly and polite and gave excellent customer service.


Was good customer experience. I liked the video of my car. Was a nice little touch.


The salesman (Mark) was attentive and clear without being overbearing, this was the same at handover. He did say he would get in touch after the purchase but this hasn't happened.

  • Sort reviews by:

I had to wait a several weeks to book car in .... no pick up and drop off was available or loan car ...was unable to drop car off until after 8.30am because not open Quote for extra work was expensive


Courtesy and warm approach to their clients


It was a good experience.


Found all staff very helpful.Really pleased to see the new showroom finally build.


Prices are a bit steep. œ180 for a service and I needed new front discs & pads. Checked them & they were worn so feel like I can trust the result of service. Was quoted œ268 by Renault. Got the part numbers from Renault & bought the discs & pads for œ64 from europarts and fitted myself.


Friendly helpful efficient


Very happy with the service


Making the waiting area more hospitable would be nice.


Always a very curteous and professional service.


Had to have new handbreak fitted as warning light was not coming on,also they replaced the scuttle panel again which had a kink in it again and had been told by renault cannock when i reported it on last service it had been replaced last time which i knew but had kinked again.


came back with 2 tyres nearly flat one one had to be changed at quick fit nightmare


Very good service


All excellent. I trust the garage to do a first class job


I feel at ease when going into showroom


A1


All good. You do however need to get the signage sorted. Although I appreciate it may be work in progress re all the new building it was difficult to orientate.


The Renault Solihull did a good job and I was happy with everything about them. My disappointment, having bought a Renault Car, is that garages in Worcester, Stourbridge and Mustow Green have all stooped being Renault franchises. Coupled with the closure of Renault Retail in Birmingham, this is putting a strain on the opportunities to book into Renault Solihull and I was offered an appointment in 2 months time when I needed a new seal orderting in and fitting to one of my windows. We have 5 Renault cars in our family and live in Worcester and Hartlebury near Kidderminster. Having to go to Solihull every time something is wrong with a car is making me reconsider my options when we come to change cars.


A warm welcome awaits me. Always good service and staff efficient and effective. Thank you Solihull Renault


Mixed communication regarding date availability for booking the service. Initially was told it would be several weeks and given a date I couldn't do. When I called to change it, dates available were significantly sooner. Communication and service with the dealer was otherwise great.


Very pleased to have the car picked-up and returned in good time


I have nothing to add


Satisfactory experience car collected from home and delivered back on time. The only comment I would make is that there was an action point on the report which I was not informed of when paying for the work.


they listened to my needs , not to call on completion , I work nights , didn`t need to be woken


Very friendly service


What can I say I bought a car I?ve had it service expecting what I received. That?s what we expect I?m in business and do not have the luxury of big management ?We need to be GOOD or no repeat business!!!!


I like the garage


The work that I booked to have done could not be carried out as the part was not ordered/delivered. The staff was very polite, but it was still a waste of time, that could have been avoided.


Thank you for making my service an easy and enjoyable experience


Good but expensive! Exellent staff on the service counter.


Excellent service. Really impressed with being able to book in a time, rather than having to drop it off early and wait most of the day.


All good


The staff are always welcoming and very friendly, I?ve been with them for so long they even know who I am as soon as I walk in, always very happy with the service from them.


Very professional service. My only negative comment would be that they are unable to offer a diagnostic solution for a noise I have had since I bought the car. I think this is due to the works going on but I don?t have the time or inclination to travel to another town hence the reason I purchased from my local dealership.


nice welcome, happy staff...answered my questions...all good.


It was my first experience to visit Renault Solihull and I wasn't disappointed. I gave you a high rating for access,service level and customer service. Thanks.


Always an efficient, hassle free, friendly service


Friendly looked after my wife and i


I look forward to your building works being completed to improve accessibility


the staff were polite and helpful any questions asked by me were answered clearly so I could understand the facilitys while I waited were excellent thankyou


We have used the Solihull garage/new car supplier for many years.we always buy our new Renaults from them. The customer service is excellent. When changing cars, they help you... Not pester you. You have time to think about things. The service department is very helpful, and they listen to what the customers need. Sales are nearly , a case, of ring up, be offered a price for the trade in , offer a purchase price, and then listen to what the customer says. Most unusual for sales personnel.


Very please, a good experience. The only slight niggle I have is the petrol Kadjar uses oil. But the dealarship and the team there were good and I would recommend them and the petrol Kadjar.


The rattling has not been fixed as the car could not be booked in until 29/10. As I still do not know the eventual outcome, I cannot comment further.


Was fine all good


Local dealership: work was done while I waited. Made comfortable in the waiting area with a drink, excellent customer service in a wonderful refurbished environment as always .Thanks??


Good service, was able to pay over the phone and my keys were left with another member of staff as the services department was closed by the time I could collect them.


Very satisfied


Mostly satisfied, just a couple of things. Car seats were moved, and not been put back in their original position. There were a couple of items on the passenger seat, and not returned to their original place. Overall satisfied, especially with the service from the chap on the front desk


Dealership were first class which is more than can be said about the Customer Service at Renault UK when I had occasion to contact them.


Lady who greeted us very welcoming and helpful first visit to solihull Renault due to Birmingham Renault closing down. Under the circumstances with all the building work taking place looked after us very well


My visit was completely satisfactory in all aspects.


Great service and would be happy to come back again in the future.


Quick and efficient with good courtesy car and clean vehicle returned.


Staff always polite and helpful,never had any problems, all staff first class.


Excellent service


Good service


Staff very welcoming, greet with a smile, they very kindly call you when they have finished and on collection they are so so nice. The work is explained as to what has been done very clearly.


Over priced oil change! The rest of the checks I could make myself. Like I wouldn't know if I had faulty lights or needed a tyre change etc. Just a list of irrelevant items to justify charging œ180 for an oil change and half hearted car wash.


Finding the way in was the only problem - good thing I had a confirmatory phone-call beforehand!


in view of the changes taking place at Solihull the staff have been completely professional and helpful under testing circumstances


Very good customer service always


Always enjoyed the most friendly professional way in which all at Renault Solihull deal with me as a customer. Always kept in touch with progress. Always get my vehicle dealt with quickly and efficiently to suit my needs. Recommended.


I was extremely impressed with the efficiency, friendliness and politeness of the staff and my car was ready ahead of schedule.


Everything went smoothly, but I would expect it to as it was just a 2nd year service.


It was fine.


A good experience apart from the difficulties they are having at present with the re-building work.


All good


Great team


Polite and informative


A really good experience dropped the car off at the agreed time had phone call from the garage informing me the car was ready to be collected 25 minutes early a really good experience.

  • Sort reviews by:

  • Would recommend
  • 05/09/2017

Not offered finance as i explained I would not need it - this was not a failing by Renault. Service was excellent throughout. Thank you.


  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 04/09/2017

[no comment made]


  • Would recommend
  • 31/08/2017

[no comment made]


  • Would recommend
  • 30/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

I changed a scenic for a newer scenic and didn't need to drive it. I already know the aftersales people


  • Would recommend
  • 15/08/2017

[no comment made]


  • Wouldn't recommend
  • 14/08/2017

Live in Scotland, purchased car without testing. Car was delivered and was filthy inside, not what I expected. Car is great but the disappointment of the mess inside tarnished it a bit. Got it valeted and have sent bill to garage but no response yet.


  • Would recommend
  • 14/08/2017

Just to say, customer service.was excellent. Many thanks.


  • Would recommend
  • 12/08/2017

The above questions don't apply as I purchased my car on line and it was delivered to my door


  • Would recommend
  • 12/08/2017

Very happy with the whole process and the way we were dealt with. Would definitely return for future business.


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Only that the interior of the car had not been valeted when we picked it up,some crisps paper of plasters in door pockets some dust and some splash marks on paneling,however the salesman we dealt with was a friendly and helpful chap


  • Would recommend
  • 04/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Wouldn't recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 30/07/2017

I am very disappointed with the pre-sale service. The windscreen wipers were stuck to the screen and considering it was raining when i collected the car I had a 150 mile home journey with stuttering drivers side windscreen wipers. The tire pressure indicators had 3 different readings on 3 different tires. A bag of some kind of bolts were left in the glove-box, and now the service due warning is showing on the on-board computer. Hardly a good preparation for releasing the vehicle, and far from an excellent standard.


  • Would recommend
  • 27/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 16/07/2017

No


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

Phill was amazing, so helpful and friendly


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 25/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

No...But Phil..and Sam were excellent at there jobs...


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 08/06/2017

Bought a pre registered vehicle which was advertised by Renault Retail as £30 Tax Band ... However I had to pay £140 tax on my vehicle due to an error on the Renault web site ... NOT HAPPY


  • Would recommend
  • 06/06/2017

Finance not required


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

[no comment made]


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 27/05/2017

[no comment made]


  • Would recommend
  • 23/05/2017

[no comment made]


  • Wouldn't recommend
  • 21/05/2017

Very disappointing that after buying the best part of 40-50 cars from you over the last 18 months you can't stick to your promises. Cut your nose off to spite your face.


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 19/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

Just like to say fantastic service once again from your sales man Tony at Solihull branch.


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

After sales not required at Solihull as will be dealing with Kidlington which is closer to home.


  • Would recommend
  • 08/05/2017

No because Sam did every think


  • Would recommend
  • 07/05/2017

I was dealing with Tony McGarva and feel that he is phenomenal at his job. From the very first moment I got in contact with him he was incredibly helpful and very professional at his job. He always replied quickly to my emails and was happy to address any problems or questions I had. I feel Mr McGarva is a credit to your branch. I wouldn't hesitate to do business with yourselves again. Thank you.


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

A great service from the sales man sam


  • Would recommend
  • 30/04/2017

Steve sold me my car and was great. Informative and answered questions about the car/sale honestly. Although I live a distance away from Soilhull will most certainly be recommending both Renault, Renault Soilhull and Steve at Solihull. Thanks!


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

Steve Betts provided excellent service which was first class. Finance was not offered as I made it clear I dealt with cash. Also I said I did not require a test drive.


  • Would recommend
  • 18/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

No questions, thank you. BUT... many thanks to Tony McGarva and his usual low-key, no-pressure, advice and guidance. Everything was conducted in a relaxed and courteous manner. Good branch experience and great representative.


  • Would recommend
  • 17/04/2017

First class treatment in every way !


  • Would recommend
  • 14/04/2017

No


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Wouldn't recommend
  • 08/04/2017

Very disappointed that we never got to test drive the actual car we purchased, if we had we would have noticed the vast amount of damage /scratches to the leather interior we took it in good faith that the car was in good condition as it was only a year old, there are dents and scratches and a tear, it looks like someone has had planks of wood in the car and gravel and we found wood and gravel in several places in the car and it was supposedly valeted, the car it self drives superb but our purchase as been let down by the above, this is our first experience at Renault and as put us off returning, you don't expect a perfect car when it second hand but the damage we found it not wear and tear and the car wasn't any cheaper than others on the forecourt, we feel really deceived after spending £16000, we even noticed paint damage when we picked it up and got the salesman tony mcgarva to get it repaired whilst we waited, my husband was fuming and wanted to return it.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

I just want to say Sam Jessop was great to deal with - really friendly, helpful and approachable!


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 02/04/2017

No


  • Would recommend
  • 01/04/2017

It would be a nice gesture to hand over the car with a full tank of fuel as no other incentives are offered


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Excellent sales' service and very happy with the new Renault.


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

Car was delivered to my home. Very good service , salesman helpful friendly and informative


  • Would recommend
  • 23/03/2017

[no comment made]


  • Would recommend
  • 21/03/2017

I would just like to say i over the moon we how they look after me and my new car ????


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

Fantastic service by Phil, will return.


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 12/03/2017

Great salesman


  • Would recommend
  • 10/03/2017

After sales were not open when we collected the car, so we could not be introduced. We were not offered a test drive ( I have a broken ankle in any event, so can't drive) but I am sure my husband could have had one if we had asked. We already own a Clio and knew the cars were very similar. We were very happy with the service received


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

No questions. Have purchased 4 cars previously from Renault, Solihull and staff have I have never felt intimidated (as a lone woman), always friendly and efficient.


  • Would recommend
  • 03/03/2017

No


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Wouldn't recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

How do you get such a good team? From Phil to the Business manager. Couldn't ask for better service


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 25/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

No questions but - We had excellent service and would recommend.


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

no all very smooth all very good


  • Would recommend
  • 14/02/2017

With not being from the area Steve predicted our future requirements


  • Would recommend
  • 14/02/2017

Excellent customer service! Would definitely buy another car from Phil


  • Would recommend
  • 13/02/2017

Just good service as always


  • Would recommend
  • 13/02/2017

No everything was perfect


  • Would recommend
  • 12/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

Tony was absolutely fabulous. I was so happy with my purchase. I do have one problem that is now going to be a pain to sort. My names were wrong on my documents.. Tony said this would be fine they would sort it... but now even my car ownership document says Hannah Cooper... as does this email... my name is Hannah CONNOR!! Tony is a huge credit to the team and I couldn't have asked for a more polite and understanding man to help... he was a 100 out of 10 for service but this name business worries me.


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

It was a very smooth easy process. Thanks Tony


  • Would recommend
  • 27/01/2017

We had bought from this Renault before so did not need any of the extra services except purchasing the cars. Very pleased with our cars


  • Would recommend
  • 27/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

Steve Betts looked after us as he has before and knows us from when we take our previous purchase for servicing etc. He is always friendly and asks how things are going and we got in touch with him when we were looking to change our oldest car. Would always recommend him as a perfect contact for when we wish to change a vehicle.


  • Would recommend
  • 25/01/2017

Tony McGarva was an excellent sales man and made the buying process as easy as possible.


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017

Just wanted to say how impressed I was with Sam Jessop, the sales representative. Extremely helpful, and after visiting several other car garages that weekend and having a few other cars in mind, we bought immediately with Sam, due to the extra mile he went! The service we received from Sam was exceptional. The car is also fantastic.


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

only that I wasn't introduced to the aftersales team as we live 160 miles away!, and how do I get my contacts into the hands free on the media-nav, also a big thank you to Tony Mcgarva, Steve Potts and the young lad sam


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 03/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

[no comment made]


  • Would recommend
  • 30/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 26/12/2016

Had a great customer experience from Steve Betts - please thank him


  • Would recommend
  • 25/12/2016

[no comment made]


  • Would recommend
  • 23/12/2016

After sales dept not available at the time I collet tied the car


  • Would recommend
  • 17/12/2016

[no comment made]


  • Would recommend
  • 15/12/2016

Thanks for the great service


  • Would recommend
  • 12/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

Very good customer service will be a return customer


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 30/11/2016

I was very happy with the sales experience I received from Steve Betts.


  • Would recommend
  • 24/11/2016

The reason I was not offered finance was at the outset I made it quite clear that I would be making up the balance of my deal with a cash payment.


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

I had picked this specific vehicle on line & travelled from Swansea to pick it up. The sales person I dealt with was on day off but gave me another contact .both were helpful & obliging.i said at the outset I was a cash buyer & as the vehicle was going back to Wales they said any problems ( as it was still under guarantee) could be dealt with there.upon inspection at home there was no spare tyre ; I was informed this was now standard ( although there was a space for it )and an instant inflation kit was duly provided


  • Would recommend
  • 08/11/2016

I know Tony McGarva from when he was at Renault Birmingham which is why I didn't look at any other models. Tony was very helpful throughout the process and has responded quickly to any questions I have had post delivery.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

Very happy with the whole process. As a long standing customer I would expect no less.


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

No questions just wanted to thank Tony and the team for their hard work in getting both cars ready for both of my children. Couldn't have asked for better service!


  • Would recommend
  • 18/10/2016

No Questions but sales guy Tony was great, nothing too much trouble and only to happy to help. Thank you.


  • Would recommend
  • 11/10/2016

I didn't get a service record book with the vehicle and left a message yesterday asking if that's available but have not had a response so far.


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

I bought a pre reg car less than a week ago that was given to me with a fault with the windscreen wipers and now i have to wait 2weeks to take it in to your service team. Do you not check the cars prior to handing them over to new registered keeper ?


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 10/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

No all my queries were answered and I know I can ring anytime if I have any further questions


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

I found that the email that I received after taking out GAP insurance policy was misleading. I contacted Renault complaints department regarding this.


  • Would recommend
  • 18/08/2016

Hi, Before you get all excited about my answers remember the following - 1. We are a cash buyer so would not need to be offered finance. 2. We knew what we wanted to we not in need of a test drive. 3. I was sitting in an office in London, so had no need to meet and greet, we use you because Phil is honest straightforward and helpful. I don't need cross selling he gave me exactly what I needed...this is proven to work as I've come back for a second van...long may his honesty and hard work continue! Rob


  • Would recommend
  • 16/08/2016

Did not require finance and the car this vehicle was replacing was the same make and model.


  • Would recommend
  • 16/08/2016

No questions other than total praise to Tony Mgarva who in my opinion is the best sales man in Renault. He is the reason I but Renault along with my car is fantastic of course


  • Would recommend
  • 11/08/2016

the service I received was excellent, everything I asked was answered truthfully. Fantastic salesman and would definitely go to him again to buy another car


  • Would recommend
  • 05/08/2016

Get my name right Mr Broomfield


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

No, everything wanted to know was discussed at the time of purchase. Tony very helpful


  • Would recommend
  • 03/08/2016

Did not need a test drive and I already know the after sales team. Phillip Coates a 1st class senior salesman. Always happy with the service at Renault Solihull.


  • Would recommend
  • 03/08/2016

No


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

We did not require a test drive, and we did not meet the after sales as we are regular customers, so not required. Please note the reg is :BP16ARO NOT as above.....


  • Would recommend
  • 29/07/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No every thing was very good and my sales person Steve betts was very good thanks love the car


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

[no comment made]


  • Would recommend
  • 10/07/2016

I put no to the questions because everything was done to my needs what I asked


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

I told Steve I was going to settle balance in full so there was no need to go through finance options. The vehicle had remaining Honda warranty so would have dealt with my local Honda dealer than your aftersales department, plus I live 150 miles from your dealership. Steve Betts was excellent. No pressure selling, courteous, honest and professional.


  • Would recommend
  • 23/06/2016

Steve was a great salesman, not pushy, informative during handover of the vehicle and efficient, made buying my lovely new car a pleasure, thanks Steve


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 18/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

But already know department from previous clios's


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

Nice service. Philip very helpful.


  • Would recommend
  • 31/05/2016

Only not offered test drive & vehicle would not start at the time & not offered after sales as not local. But Great service thanks.


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

Only to say that I was treated extremely well in a courteous, polite and friendly manner but at the same time professional. I would have no hesitation in buying again when I choose to replace my car or indeed recommend anyone I know.


  • Would recommend
  • 25/05/2016

The only thing i was a bit disappointed in was that when i went to view the car on Sunday it was in the compound up against the bushes in a dirty condition as i had made a appointment to view it and purchase that day would have thought it would have been bought out to view and be in a clean condition also there was still adhesive on the front bumper which i had to use turps to remove apart from that everything else was fine


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

Very pleasant experience


  • Would recommend
  • 17/05/2016

bought over the phone. paid for on debit card. and it was delivered to me. all fantastic thanks.


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 15/05/2016

[no comment made]


  • Would recommend
  • 14/05/2016

[no comment made]


  • Would recommend
  • 14/05/2016

I live a considerable way c200 miles from Solihull hence a test drive and after sales weren't really appropriate :-) all good though


  • Would recommend
  • 14/05/2016

Why are cars sold without spare wheels and just issued with a tin of foam and a compressor.As once you have used the foam no tyre repairer will fix the puncture as the foam leaves some sort of residue on the tyre and reacts against any puncture repair equipment,therefore rendering a perfectly good tyre which could be repaired completely useless,this is the only thing that I find bad, which I find is happening all across the automotive industry


  • Wouldn't recommend
  • 11/05/2016

I originally a 16 plate pre- reg Captur. This was originally promised for delivery on 21st April. This did not happen and a further 4 delivery dates were given, none of these happened. So I bought a 65 plate Captur which was on the forecourt as I needed a car. Renault Solihull were badly let down by Renault distribution. I was let down as I wanted the 16 plate car!


  • Wouldn't recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 07/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

I travelled from Northern Ireland to purchase this car because it was much easier to do a deal with you guys than local dealers. You's where a lot better on price and actually a lot better to work with Steve was fantastic to deal with or local dealers in Northern Ireland could learn a lot from him.


  • Would recommend
  • 28/04/2016

Ordered the vehicle 3 weeks ago. Told delivery in 2 weeks. Despite great effort by Steve Betts Captur still not arrived. He was told delivery on 21st May. Nobody can tell when the car if or when will arrive. If Captur does not arrive by Friday 29th then I have no alternative but to cancel order, as I need a car after selling mine privately and also I have only 21 days to roll over my insurance. After this I will be disadvantaged as it will have to be a new policy which will be more cost. It appears that Renault distribution is incompetent and is letting main dealers down. Needless to say I am not happy, although this is no reflection on Renault Solihull.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

Having purchased 13years ago a Renault scenic and been very very happy with it. I am delighted to drive my new Renault captur. Congratulations on producing this great car,


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

Very helpful


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

No


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

the sales person was fantastic he had a good sense of humour and showed me round the vehicle which was a Renault Trafic. He explained what was what on the vehicle and set up my blue tooth. there was no need for a test drive or after sales as I live over 100 miles away. He did ring me up after a few days to see how I was getting on and everything is fine Thank you and thank him for the service he gave Andy Hibbert


  • Would recommend
  • 20/03/2016

[no comment made]


  • Would recommend
  • 19/03/2016

Very happy with price and service!


  • Would recommend
  • 19/03/2016

Very happy with price and service!


  • Would recommend
  • 18/03/2016

All very positive,the sales man did not introduce us to after sales as we live 200 miles away .


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

Our Sales Assistant, Phil Coates was very helpful. He understood our requirements. We didn't need finance or a test drive having hired a similar model recently. Phil appeared to deal with after sales very professionally, kept us in the loop regarding work to be done on the vehicle and availability. A small video message of thanks was a very nice touch. The whole experience was enjoyable. Thank-you. Keep it up.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

Reason for no's above, bought car outright, had driven at a dealer in Bristol, didn't need aftersales department as I live in Bristol. Now not so good news, the passenger door lock was faulty upon collection and this stopped the door shutting, had to leave dealer with it faulty as I wanted to get back to Bristol. Have had to take car into Renault Bristol to fix, car should be checked over a bit better prior to handover, this has soured the experience a bit, but the car is very nice compared to my old Clio.


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

[no comment made]


  • Would recommend
  • 14/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

You could do with a dedicated space for handovers as having to stand in the rain looking over a car is not enjoyable


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

Grade A service. No messing around and kept in formed 100% through the sale. Thanks Phil ????


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 29/01/2016

None. Was a very easy experience however


  • Would recommend
  • 27/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

I was extremely happy with the customer service that I received! Would definitely recommend!


  • Would recommend
  • 25/01/2016

Very pleased with the service we received from Steve.


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 11/01/2016

No questions. Sales associate was great, can't fault him. Will be buying many more cars. Think this is my 4th and never had a issue


  • Would recommend
  • 11/01/2016

No questions. Sales associate was great, can't fault him. Will be buying many more cars. Think this is my 4th and never had a issue


  • Would recommend
  • 10/01/2016

[no comment made]


  • Would recommend
  • 10/01/2016

I'll be coming back in next weekend as it appears that the spare wheel has a puncture.


  • Would recommend
  • 31/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

[no comment made]


  • Would recommend
  • 25/12/2015

I did not want finance. I am also 100 mile from the solihull dept for service.


  • Would recommend
  • 25/12/2015

[no comment made]


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

[no comment made]


  • Would recommend
  • 17/12/2015

No. Through the whole purchasing procedure I was very well looked after and am very pleased with my purchase


  • Would recommend
  • 11/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

Gr8 staff


  • Would recommend
  • 09/12/2015

Very pleased with car, Excellent sales service


  • Would recommend
  • 09/12/2015

Good Service


  • Would recommend
  • 07/12/2015

[no comment made]


  • Wouldn't recommend
  • 05/12/2015

i was allowed to drive the car away with one of the key cards showing that the battery was low this should have been checked on the pre- delivery service. also the rear door hinges are noisy aging why was this not picked up?


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

Still some confusion over the use of the wipers and an annoying noise from the rear passenger side seat belt as it keeps knocking against the door unless it is buckled up


  • Would recommend
  • 02/12/2015

My only negative has been that my finance paperwork start date was different on both sets of paperwork. My original paperwork when I bought the car was to start on 30th December but when I received the finance paperwork on Friday of last week, it was to start on 30th November not giving me much time to sort out my finances which was very annoying!


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 12/11/2015

brilliant, I went to a few Renault dealers who wasn't interested in a sale but these were brill


  • Would recommend
  • 04/11/2015

I purchased the car over the phone. Luke Williams was excellent and a credit to the company


  • Would recommend
  • 04/11/2015

[no comment made]


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 22/10/2015

Very pleased with the solihul team!.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 13/10/2015

[no comment made]


  • Wouldn't recommend
  • 12/10/2015

Really disappointed car delivered with cracked window screan and was told to get it fixed through my insurance by Renault really not what I want after spending over 8 grand


  • Would recommend
  • 11/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

This is the third vehicle I have purchased from here always happy with the service


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

Although I was aware of the differences between this car and my previous megane, I was not happy with the sat nav which in many ways is inferior to the tom tom I had before


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 27/09/2015

I was offered finance but because I spend most of my time in France and pay French taxes it was not an option.


  • Would recommend
  • 27/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

Fantastic service from Luke, Many thanks


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

no finance was required and therefore none was offered. We were very satisfied with the service we received before, during and after we took possession of the vehicle


  • Would recommend
  • 14/09/2015

[no comment made]


  • Would recommend
  • 11/09/2015

We confirmed from the beginning it was a cash sale.


  • Would recommend
  • 10/09/2015

Very happy with my purchase.


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 29/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 19/08/2015

[no comment made]


  • Would recommend
  • 17/08/2015

I was extremely happy with the professional service I received from Luke Williams. I have answered no to 'test drive' and 'aftersales' due to the fact that the purchase was made by telephone as I do not live locally. Therefore, it was even more important that I had trust and confidence in the salesperson. Everything went as planned and to schedule.


  • Would recommend
  • 17/08/2015

I think that cars should come with a spare wheel to give you a peace of mine


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

No questions I would like to leave feedback for the senior sales person Steve Betts He was so professional, he managed to sell the car by giving me the right information at the right time without unnecessary pressure.. This is great skill Thank you


  • Would recommend
  • 14/08/2015

Very good just took a while. Do you do any sort of customisation to vehicles. Mine in particular ?


  • Would recommend
  • 14/08/2015

Excellent customer service. We loved the video of our car and thought this was a fantastic idea


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 13/08/2015

Ihave been more than pleased with the help and advice given to me by the staff at the Solihull branch. Certainly recommend them. Brian Tysall


  • Would recommend
  • 11/08/2015

Everyone was very helpful Adam and Phil were great and made buying my car a great joy many thanks


  • Would recommend
  • 11/08/2015

Everyone vast very helpful Adam and Phil were great and made buying my car a great joy many thanks


  • Would recommend
  • 11/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 05/08/2015

We weren't offered an introduction to the after sales team beacause it was a Sunday and this was explained to us.


  • Wouldn't recommend
  • 05/08/2015

I am the mother of the purchaser and arranged this sale. i have owned many Renaults- savannahs, lagunas, grand scenics, scenics and clios and have obviously got much experience with Renault. so when my daughter wished to buy her first car it was natural to encourage her towards Renault. HOWEVER I am very disappointed by this sale. 1. I was advised that the car had full service history. indeed your advertising said so.Your service prior to sale is the only stamp in the service book.We asked to see the service book when we visited to inspect the car but were advised that under data protection we couldn't.! I have checked with our local renault dealer who advised that Renault recommend yearly or 18,000mile services on a 61 plate there should have been several stamps in this empty book. 2. Likewise we were informed that you had done an HPI check which you could not show us under data protection BUT you said that it would be included in the info at point of sale. we are still awaiting this.please copy it and scan it to me on this email. 3. we flagged up that the front nearside tyre looked worn. we were advised that as car about to have MOT that would be done if needed. The tyre was not changed and the car passed the MOT.on day of purchase having driven it home- a local garage mechanic friend had a look at the tyre and took measurements- he said ''only just legal''. our daughter took it to Kwik fit the following day who were most surprised that she had purchased through Renault with such a worn tyre. again ''barely legal'' was their comment. your defence will be it passed the MOT BUT the tyre was not mentioned as an advisory and REALLY selling such a car with a vvv worn tyre is not good for the image of Renault. 4. the car had one key only and i was advised that I had already been informed of this by email. I have checked through my emails and NEVER received such an email. if we had known that there was only 1 key I would have stipulated a second one be included in the purchase agreement. all in all not a good Renault experience and I am sure it is not one that you would be proud of and certainly is not one we have come to expect over the years from Renault. Yours disappointedly, Rosalyn Webb


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

Keith gave us excellent service and was professional but friendly . Thank you Keith


  • Would recommend
  • 01/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

[no comment made]


  • Would recommend
  • 19/07/2015

Yes as part of my deal I have been given 3years AA/RAC cover. What number do I have to call if I do get a problem?


  • Would recommend
  • 12/07/2015

First rate service from Steve at Solihull


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No great sales team very informative of all options available before I purchased


  • Would recommend
  • 29/06/2015

No but I did not need to rest drive as I had just had the same vehicle and it had been written off so Philip was aware I did not need finance Thought it was excellent service and would recommend


  • Would recommend
  • 29/06/2015

no


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 22/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 20/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

Excellent Service


  • Would recommend
  • 19/06/2015

Excellent Service


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

I have no questions but I would like to say the reasons we were not offered finance was because we specified that it was not needed. So far I can not fault the service I have received from Renault (Shirley). Your sales representative (Steve Betts) was helpful & courteous, he was open and honest about the cars we researched, we were not given the 'hard sell' which was greatly appreciated, he could not have done more and as a result I would not hesitate to buy from you again. I am delighted with the car and the one issue I had was resolved quickly, at a convenient time for me and to a standard above and beyond the norm. What I have seen of the team in Shirley so far has been excellent, we came to you because of a personal recommendation and I would not hesitate to recommend you to friends. Many Thanks


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]

Why Choose the
Renault Retail Group

  • We sell 1 in 4 Renault vehicles in the UK
  • Dealerships throughout the Country
  • Friendly expert
    advice
  • Choice of over 1,976 vehicles
  • CitNOW video
    servicing assessment

Click on the icons below
to see our social activity