Renault Romford

01708 697 093
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Great


Excellent salesman


Whilst waiting for my new car I had to have an operation . Paul law and Neil were fantastic and made sure my car was delivered and were very understanding and helpful.


Every thing was OK. Thank you for your time!


It was a simple and smooth process with no issues what so ever.


Renault Romford are very nice and comfortable easy to drive


Great friendly salesman. Had the answers to all my questions. And went the extra mile to make sure I got the deal I wanted. Was quick and on the ball. Didn't hassle me but was there if needed. Would definitely look to go back and recommend.


Russell provided a sincere and genuine approach to the whole matter. His genuine nature provided a contrast and relief to the average sales person's over friendly and often smarmy demeanour. I have taken delivery of many new vehicles and can honestly say that Russell managed to make this the most enjoyable purchase that I have yet experienced. The only criticism that i would make is of the dealership itself in that it feels cramped on the site with a paucity of parking and feels a little "down market".


The gentleman who spoke to us was very knowledgeable and helped us a great deal making the choices clear and concise. After being let down by other vehicle manufacturers dealerships,it restored my confidence as the salesman clearly had all the knowledge memorised and didn't have to constantly refer to the catalogue or ask other members of staff.Excellent customer service well done Renault.


Russell was Great at explaining everything to me and answered any questions I had. Very friendly and approachable man ??


Completely satisfied with whole experience of getting my new car


Helpful


It was good


I feel i have been very satisfied as i have had about 6 cars from you the advisor Andrew is very helpful and plite keeps me updated with everthing about my car.<br/>May i say i would like the 100 cashback i sent in the paper that was sent to me to claim it <br/>I take care of my cars and love them beautiful


I've had a very professional and friendly service throughout the process. From initial application to purchase and handover, it was meticulously prepared. Very relaxing envitonment and you do not feel pressured to purchase a vehicle. I have to say hands up to my Mr. Hatton and the team for that superb service!


I have never had a Renault car .but im very pleased with my new car and the staff where great


Great friendly service and very transparent.


I really enjoy driving my Renault


Absolutely amazing!


being a motability car, the handover was as usual done without a problem


Extremely satisfied with overall customer service and would highly recommend Renault Romford to others


Paul was so helpful and answered all of our questions


Excellent customer service!!!


Friendly, helpful and no high pressure sale


Only problem was parking, I took the previous car for MOT and it took 20 mins to find somehwre to park and the MOT took 1 hour and 40 mins


This is my 6th new car from Renault Romford, which should speak for it's self. I have always been treated with respect, kindness and made to feel like a friend. I can rely on the sales staff who are always helpful, curtious and very informative when it comes to advice. The branch manager who I know as Neil will always go that extra mile if I ever have a problem or need advice. It has been my pleasure to recommended several friends to this branch, as I have every confidence that they will be treated in the same manner as myself. It is always a pleasure doing business with everybody at Renault Romford. I can't imaging getting the same service elsewhere.


Mr Paul Law was my sales executive was very helpful with my car choice,and kept me up to speed on my progress while waiting for delivery.


Russell was amazing. He really listened to what I wanted and managed to get a good deal that I was happy with. He’s fully explained all aspects of purchasing the car and how it works and kept me informed from start to finish.


Very pleased with a professional service from Renault. I hope the rest of my experience continues as it has started.


We were made to feel very welcome and nothing was to much trouble.


Really great service all round.


Very easy car buying process and good interaction with the sales person.


I purchased the car throughMotobility scheme. The salesman was most helpful from the first visit through to the collection of the car. I was kept informed throughout the procedure of the build etc.


The salesman was very friendly and helpful, doing his best to enable me to purchase the model/trim that I wanted at a price I could afford.


Very satisfied andPaul Law the sales man was very good and explained everthing.


Found the process very straightforward. I liked the way the pricing was very clear. Service was friendly and factual and we were listened to.


My car was purchased as part of the motobility scheme, the process was very easy and I am very happy with the service I received


Waiting 2 weeks for a repair is not good enough really


I wanted a new Clio. I got a new Clio. Paul helped me choose. I’ve scored 10/10 on all sections and feel this says all that needs to be said.


Friendly, swift and timely manner


Sales person was friendly, courteous and patient. Seemed very knowledgeable of the range and in particular the car we purchased. Always kept in contact so we knew what was happening regarding delivery. Was very welcoming and helpful.


Great customer service received. <br/>Dealer very knowledgeable, made the experience very easy. Would highly recommend Renault Romford.


Length of time it takes could be quicker. Far too much paper work to sign. What has happened to electronic signatures?


Andrew listened to what i wanted and managed to find the right deal for me. he was very informative when i was collecting the car and told me everything i needed to know.


I bought my car from Paul Law. He was friendly, clear and non-pushy throughout. He made the experience really easy and comfortable. I would definitely recommend him to someone else when buying a Renault


Been with Renault Romford 12 years with mobilty vehicles and in particular always dealt with salesman Andrew Eaton who has been exceptional in helping me with new vehicles and nothing is too much trouble for him,Really pleased with overall service.


Good hand over


All fine


I feel comfortable to come in and have a look around and not feel under pressure.


Still waiting for fault to be rectfied so can not comment at this stage


Dear Sir / Madam,<br/><br/>I asked and paid for the passenger windows to be tinted but I wasn't too happy with them. the Renault garage said it was the standard tint, however on a recent sunny day the children were still squinting from the Sun rays. I was hoping if there was something that could be done about it.<br/><br/>I look forward in hearing from you soon.<br/><br/>George Miranda - 07554433421


Ok


1111


I wanted a particular model and quickly. Renault Romford were able to locate what I wanted and deliver within 2 weeks. There were a couple of minor issues with the owners manual/service book and locking wheel nut key missing which they were able to deal with. Very happy with service


Very helpful and acomidating would recommend.


Fantastic service loved the video sent to me by Paul Law showing me my new car when it arrived. All the staff were very friendly and helpful. They were recommended to me by a friend and I would not hesitate to recommend them to my friends and family.


Very friendly and informative


Everything was excellent from beginning of sale to end of sale


Paul Lwa my sale advisor is very knowledgeable and friendly. I was made very welcome, only comment i have is make the coffee better.


Was ok


As always Andrew delivers outstanding customer service. Well spoken and very understanding. Very good at giving clear explanations.


Vwry happy with the service

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1) Parking problems 2) Price £150 Main Agent £100 (You did match the price) I do not expect to have to get quotes for a simple service. 3) Did not re-programme computer for next service. What else did they not do that I can't identify.


Apart from the workshop not resetting the service schedule on the monitor display which would involve a long travel to resolve same, I was satisfied with everything else and felt valued as a customer.


Excellent friendly service


great service


Had no problems staff friendly and helpful


Very pleasent staff, car was washed but there were a few dirt marks still left and mud around the tyres. Happy with the sedvice and info i got back.


Good all round service, staff are very helpful.<br/>Only problem was parking on site, it's very tight.


Always had a good experience at Renault Romford


Very satisfied with the work


All ok, kept informed from start to finish


.


Very welcoming staff<br/>Kept me informed whilst my car was being serviced<br/>Was able to drop and pick up the car at a time that suited me


Completely satisfied with every aspect of my visit. Friendly knowledgeable staff,excellent customer service


Great communication before and, after service. No unnecessary works undertaken and staff very helpful


Thanks for a good service


Very nice and friendly staff.<br/>Good job always


Great Service, no headaches, no problems, all good :)


good place but parking terrible


Very easy, no problems.


I have been a customer at Renault Romford for many years now and I have always been completely satisfied with my treatment and the quality of Service provided to my vehicles. <br/>All of the staff are happy and willing to help in any way possible. My thanks to all.


Nothing special just done what there ment too


All good, engineer phone me prior to collection and explained the service and what would be needed next time. This made collection a lot quicker.


Very efficient and pleasant.


Really good service, always made feel welcome


very good nice and friendly <br/><br/>nice cup of tea and coffee<br/><br/>Thank you


Very good service .


They were very professional


Friendly and polite staff who are happy to assist me with motoring worries.


As a Motability customer we are very pleased with Renault Romford.


friendly good service


Satisfied


Always friendly and helpful.


professional


Friendly, approachable staff at all times. Happy to meet time pick up needed.


Great


Great customer service. Only thing that let it down was vehicle was in longer than expected and inconvenience of getting another replacement car


Really helpful staff. Everything was explained to me. The mood was welcoming and jolly and staff seemed to all get on really well too


I’ve had cars from other main dealers and Renault romford was the very best I have had thank you RENAULT Romford


Very friendly staff who treat their customers very well in a very personal way


Great service, very polite and helpful staff.


always friendly, welcolming. remenber who you are. explain anydetails clearly.


fully satisfied


All the staff I came in contact with seemed very helpful, vehicle had been booked in for a service and mot , when finished the staff contacted me and i collected my car in a nice clean condition.


Very impressed with the service provided


On arrival Parking was not easy as there were so many vehicles but assistance was at hand immediately.


All excellent, except too little customer parking even at 8am


No problem with Renault or service but the dropping off of vehicles and trying to find a space is not good.It was pouring with rain when I visited you and the puddles in the car par were terrible I had a job to find a dry spot to get to the reception my feet were soaking wet I was not very happy. So come on Renault Romford get some bigger premises.


Car had log book thrown on the seat and not put back in its case or back where they found it. Bag of wheel nuts were left on the seat, not put back in their place. Inside of car was not cleaned, mud was left on the seat and floor. My key ring was either lost or stolen by the workers in the garage and there was no attempt to find it for me when I mentioned it. Will not be returning for a service or any other maintenance. Such a shame as I’ve never had a bad experience here before.


Very good friendly did everything that was required easily


A good experience


The car got cleaned outside only


very good


They take all the stress out of keeping car on road. Nice trouble free visit.


Sorry it not my car as belong to Motability !


They explained everything clearly including what needed doing and why and how good my tyre tread depths were and what that meant in terms of how long before I should get them rechecked


Very happy with the service I recevhad e from Renault Romford after service care thank you


completly satisfied with the service recieved


All the staff were very polite and helpful. Only downside was trying to find somewhere to park


Happy


very professional, helpful and making me feel a valued customer.


Very good standard of Sevice


Very kind,friendly and polite staff. No raised eyebrows when one is at a loss as to how to operate the coffee machine or try out all the cars in the showroom even though one is there for other than to buy a brand new car. Most importantly don't feel there is any pressure from any of the staff when having a bit 9f a gander at the latest addition in the showroom :)


The staff l dealt with were courteous and helpful. I would however have<br/>Appreciated a courtesy car while mine was in for a service and MOT.


I have no issues when the car is actually in Renault Romford, the dealership is Morden, clean and tidy. The staff are friendly, happy and ready to help, and the quality of the work is excellent. The problem was actually getting the car booked in, in Rotherham first place. I had an issue with 2 of the wheels on my vehicle and it took over 3months to sort.


Professional,and efficient


The staff are friendly and always keep informed on any work that needs to be done. They are a lovely team and look after their clients well.


Always lovely and welcoming, and explain everything they are doing to my car every step of the way ...... and bonus of a lovely clean car when I returned to pick her up


Although I am satisfied with service given I must comment on the lack of suitable parking when dropping off my vehicle.


As always at Renault Romford I feel like a valued service. There is a friendly, welcoming and efficient service from people who are consistent and whom I trust.


I like the receptionist and they are always willing to help.


my experiences are always positive The lady taking my car in has worked at garage for years and is so welcoming I think her name is Jan or Jean the mechanic who rang to tell me what needed fixing was great and updated me on the MOT certificate etc completely satisfied with the service


Came for diagnostic purpose


Our visit to Renault was good we was welcomed with a happy smile from the reception,<br/>Terri on the service desk was pleased to see us and she was helpful and convey our concerns to the people in the work shop.Which was put right for us. On the whole it was a <br/>pleasant day


A good all round service


Great service and very informative about my service and also future parts I may need changing


All good except they put on the wrong tyres at first and had to change them.


My reason for not giving 10-10 on all questions of survey is because I have only just realised (on checking my car's oil dip-stick) that my car was not actually serviced, ig,top up oil, but merely given a visual so called "health check", which is fine, but not what I expected for a 1st Service. The video was sort of helpful but rather speedily whizzed around and didn't allow me time to see properly the parts the technician had checked and talked about in the video. If the "health check" is all that is necessary after one year, then it might be better to say when booking in the car that it's only a visual check and nothing else, like topping up oil if required.


When walking into Renault, Paul was a very friendly face who was very detailed regarding the service my car was partaking in, 10/10 service from Paul. Thank you very much.


Friendly staff , available for early collection of vehicle.


Friendly staff , good service


The car was with the garage for three days.


Excellent all round customer service, very happy!


Great efficient cutomers service always kept me informed.


The only thing that does upset me is my dash display is never left how I like and on both services I have had to ask them to put it back how I like it. I feel my car should be returned to me on how I left it in there care not how they would like to leave it. Attention to detail is very important to me


Very friendly professional staff providing a professional service


I took my car to Renault Romford for its annual service. Whilst waiting, I was offered refreshments by the staff and made to feel comfortable and at ease. After chatting with some of the staff (who were known to me from previous visits) for a short time, my car was returned to me fully serviced and cleaned. Excellent service.


very happy with all at Renault


.


There are some experienced staff who have been there for many years and they are very good at what they do,there are also some who have not been there as long who are not as good but fortunately for me the former member was on hand when I collected.


My car went in for a faulty door lock which was replaced the same day. The work was completed satisfactorily and I was able to collect my car the same day. I was not entirely satisfied with the cost of the repair.


Completely satisfied .


Fast Friendly.... should have more space in seated area so ppl can work with laptops as I could have been there all day so decided to take mine but nowhere to put it.


Smooth and hassle free


We had a very warm and friendly welcome from Anoop, when we booked our car in, and like wise from Terry Ann when we went back to collect it. She went through what they had done.


Was very happy with the staff and how I was looked after but unhappy that the sound from the engine


Cant comment further except. 'Outstanding'.


Fast service back on the road in just over 2hrs perfect for me


they arranged, handled and returned the servicing of the vehicle well


Freindly team with good clear communication, that did say they would clean the car but unfortunately this was not done but may be due to weather conditions as it was snowing on the day.


Great service at Romford Renault but living in Southend has made it to far to travel having been going ther for years but many thanks great team and service


Always impeccable service, nothing too much trouble, car always ready on time.just how a garage should be


thanks to your service dept especially Terri, a real asset to your company


Very professional experience and great staff.


Very satisfied,very friendly staff<br/>Trustworthy care (concerning my<br/>Vehicle) thank you.


Friendly and work done on time


Very good


Happy with visit. Staff friendly and efficient.


I am always satisfied, as people there al very helpful


Very welcoming, and an easy process. Work done quickly and cleaning. Very happy thank you.


Loved the video


All went like clockwork and staff members very helpful


I always appreciate the warm welcome that I receive at Renault Romford. Such customer service is important as it makes you want to return there for subsequent MOT/servicing needs.


Very good


Great service


n/a


Battery changed quickly, problems with parts supplying incorrect wing mirror


Excellent customer service and consistency


Excellent service good staff completely satisfied


Renault Romford is doing very great job's for there customers which is very good.


With the exception of a few smears on the paintwork after cleaning, the service was all good - thanks


Satisfied for everything


All stated already


Very helpfull


It was the same as I have always had an excellent service


Nice welcome, free coffee, good information!


in general , no issues but did not appear car had been cleaned , and certainly not cleaned inside!!


firstly driving home late at night, on the dashboard came the words STOP ENGINE FAILURE, IT WAS A FAULT THAT CROPPED UP FROM TIME TO TIME SO I TOOK my vehicle to Renault - Ilford and they have replaced the glow plugs and fuel filter (as there were bubbles in the pipeline). The fault still occurred, tho was drivable, so that is when I consulted yourselves. and so far the fault has not recurred so hopefully is cured. I was very happy with the attention I received.


The car could have been valeted better


no problems and pleasant to deal with


Really friendly and accomodating


Warm, friendly, preffesional, efficient. Needs better parking


The effort put in from staff was ok however the outcome of the service was not satisfactory as issues raised were not resolved to my satisfaction I explained at the beginning that the engine cover to the underside of the vehicle had come off and had been dragged for a period of time and in my view this was a warranty issue I should have therefore been offered a replacement which I was not, instead the dealership secured the panel with cable ties which in my view is poor customer service


I HAVE ALWAYS FOUND THE RENAULT STAFF TO BE OF A FRIENDLY MANNER.


Very friendly and helpful. Kept me informed of what was going on and received van back much quicker than anticipated.


Lovely system - great, professional people at every stage - just the lack of parking puts me off a bit


Always friendly and helpful 5 star service


Friendly staff and they are the same service team who were there last year. I like this as it shows job satisfaction which in turn gives a good impression of Renault.


Good service


Friendly staff and trustworthy advice and work done on the car


Happy with the service


I am a motobility user..a replacement vehicle was not available as promised so was booked in as a waiting cudtomer...the service was given pririty and done within 1.5hours


quick and efficient


All ok thanks. <br/>Greats customer care


Everyone was very friendly and professional, from the receptionist lady who was really nice to the dealer and everyone else. I had a few questions regarding my service work and everything was clearly explained to me.


Great service from all staff , staff very polite and identified what was required prior to van being taken in to help ensure there was no delays in the repairs


satisfied


I bought the van from there brand new, have always found Renault service 100% better than my dealings over the years with Fords, no comparison!


Very satisfied staff very helpfull and always polite.


Excellent service


When I ordered my new key fob, they had 2 telephones numbers to ring me on, I received no phone calls to say that the fob had arrived. when I did visit and asked how long fob had been in I was told about 3/4 days, obviously bad service there.


Very helpful, extremely thorough.


Good service meeting my expectations.


First time car was collected the Driver had no paper work to sign for the car return dirty .the next service everything when as expected <br/>this time car was cleaned came back bad oil leak. Car went though 1/2 liter oil.


Very helpful before, during & upon collection of car.


It was so good that I ordered another car!


Friendly and helpful


Cannot fault it


Vehicle collected from my workplace for MOT came back very clean


Everything was done 100% my back brakes were getting low I was telephoned and informed of this and the work was carried out with no problems at all service of every one was excellent


fautless


Very friendly professional service


10 out of 10 and very happy


Nothing to add.


The service I have recieved in the past and as now has been top class and I have no complaints.


x


Friendly welcome, staff vey helpful, service and MOT issues explained clearly. Have been coming to Renault for serving for ten years very satisfied.


My last visit was for an MOT. I am always made to feel welcome and comfortable by the staff. We have a good relationship and they see that I'm informed and comfortable while I wait for my car..


Very friendly and efficient I arranged a wait while your car is serviced which I was told would be an hour and a half and it was finished on time with my car being cleaned as well I was offered tea on arrival and again during the service and someone freindly phoned me to ask how it went<br/>I could not have asked for a better experience


Excellent communicators. Excellent dxperienced staff Their aim is to please


Nothing to add


From booking to collecting after Servicing & MOT Renault Romford made it all easy looking


Excellent service, friendly and helpful staff


All fine, however costs are high.


I have always found the staff friendly and helpful.<br/>Before any work is carried out I'm always informed what needs to be done and the cost. A lovely group of people.


Since buying my car the stop start function has rarely worked. But each time I return they say there was a different reason. This time it was a software update. However it has still not been rectified.


Everyone who I have spoken to has always been friendly and professional- I’ve never encountered any problems


Friendly service,polite,and thoroughly knowledgable about the vehicles.


Very helpful. Staff a credit to your company


Completely satisfied


All dealt with very promptly just a shame a car on a 15 plate that we have had from new with only 8000 on the clock should need work to repair a broken exhaust


The customer advisor was really friendly and clear in explaining what will happen. The provision for the courtesy car was well made. The time in which it took to service was quick.


Very helpful and knowledgeable,pleasure to deal with.


Good service and friendly staff <br/>Service done in under a hour


The garage are always very efficient. If I had a complaint it would be that when you arrive there are never any parking spaces. However, this does not cause a problem as you just leave your car and let them know you are blocking someone in.


Everyone at Renault Romford are really lovely a warm welcome and made to feel comfortable not rushed, also give you time to think about what you want to do with no obligation to buy I would 100% recommendation to family and friends, Peter Doerr is a very nice and knows he’s job definitely contacts us to see how the car is we purchased recently and also updates us on any deals commercial and cars lovely salesman


Its been really good experience-my car problems issues were resolved.


Car was collected and returned by a very polite man and was very satisfied thankyou


Had car picked up from our ,which was a great help to us.


never had a problem with renault


Excellent customer care++++++++


They didn’t have stock of all the all parts that were required so had to book a revisit <br/>.


Good customer service, however car was not cleaned outside to usual standard. Was also told service fee was included in service plan, however this was not the case.


N/A


Every thing on time no hic ups very satified


Really easy and helpful service


My service was booked as a first service (over the phone) for a price but when I took it in, had a call to say it was actually the 2nd service which was much more money. Lady on the service desk was lovely and checked it was not my fault and I was given it at rate of service A


Nice friendly staff. Trouble free.


Curteous and friendly customer service


lovely staff, they reminded me of my appointment by phone and text. Very pleasant when I went there.


Repair was performed to my satisfaction for quoted price.


Very helpful this time in resolving previous issues


No commen


I was sooooo pleased with Renault Romford the guys there offered me good sound advice and the customer care was of a very high standard. I think his name was Paul (what a great guy)!!!! he gave me prices there and then, there was no hidden costs just a really good experience. thank you


They collected my car, kept me informed and returned it spotless. I had flu so the kindness was greatly appreciated. The staff are fantastic


I've been using Renault Romford for many years now and I've always been more than happy with the service at this branch. I will continue to use for many years to come!


It’s great how they offer you lots of help and advice.


Nah


Great friendly service


Everything ok


As normal no problems at all


Good


Very friendly and helpful much better than Renault Laindon


Positive


Great service by receptionist when eneteting and by service team


being as my husband died recently i have no idea of cars after i saw green light flashing on dashboard i rang them up and they were so helpful they checked it for me while i waited excellent srevice


N/A


It was great. Having to fill in this survey after, not so.


The lady on the telephone (when booking) was lovely and very helpful.All staff have been excellent.


Fantastic service from start to finish


Always quick, efficient and friendly


Very friendly and helpful


Excellent care of service


Nothing to add


Prompt, helpful attention, caring attitude and a thoroughly professional team - I brought my car in due to vandalism of the offside wing mirror. After assessing the damage and estimating repair cost, the mirror was bound up with gaffer tape, which allowed me to safely use the vehicle until the repair was carried out.


None


Good communication and very punctual


They are always friendly and helpful although they could have given a free Renault jacket as a freebie ( joke with service manager) I have generally received good service.


I had a service, the car was dirtier after they did not fill up the screen wash and the rubbers on the windscreen are still squeaking


Great service


Really nice staff knowledgeable mechanics


Very good staff were exellent paul was very good


The romford team are amazing,very kind, helpful and always go the extra mile,mr carl Rogan is my favorite sells person!!! Hands down, looked for what i needed no pushy like other dealerships at all,i love my first car thank you renualt. Ohh and the receptionist that rides the moped!!! Lovely lady.


Fantastic customer service


Nice staff - honest and reliable service, no reason for any negative comments!! Very Good.


OK


Good services great service


your answering of making a telephone to renualt at romford is very poor as the same process has been experienced several times, the problem is the phone rings and you wait 5 to 8 minutes to be put through or your put through and you wait 5 to 8 minutes to be answered,very frustrating and you must be losing business with such an outdated system. regards


very good service polite on time and kept in the loop


The only bad point from my visit to Renault was that my parking sensors were re-calibrated and now they do not work properly


The staff are extremely friendly and welcoming especially as I had my 2 year old with me, they gave her lots of attention too!!!


.


Power steering pump resevior bracket had been cable tide on the day after another service the deisel fuel filter hose came off leaving me stranded on the m25


Very friendly and professional staff. Kept me fully informed of what was . Also offered tea or coffee


Helpful staff and explained everything they needed to do to my car


Helpful and efficient


Good


I've had no problems with renault romford they r great thank you


I had left a note requesting that the radio display be looked at but nothing was done about it nor was any commnication made to me about this.


Renault Romford take good care of my car. The only downside there is the difficulty in parking


Everyone was really helpful


.


Very friendly


I was very satisfied with the service with both Paul and Kerry Ann gave me booking in my car for the problem to be resolved both times and arranging for a courtesy car to be available.


There wasn't any problems


Vehicle went in for MoT.<br/>Only issue was incorrect report of puncture as this resulted in me dashing off unnecessarily to my friendly tyre dealers.


Always helpful and friendly


Fast friendly service


Satisfactory visit


Very happy with the service I received. Nothing too much problem.


No thanks


Very professional & efficient


Good overall service from collection, workshop and return


It was great they could pick car up from my house as no public transport near the dealer


I was very confused on how many services my car haas had and the price and it was all explained properly to me


My car was picked up on time. The video was welcome surprise.


Prices were very expensive!


Trouble free. Welcoming.


Everyone was warm friendly, welcoming and helpful. Everything was explained to me with regards to what would happen during the service. I was seen straight away and there was no waiting.


1


Helpful staff on service desk.


The staff are very friendly and take the time to explain the process thoroughly. The repair was done ahead of schedule and to a very high standard. I would highly recommend


Good


all ok


We was happy with the work thank you ..


Customer service great. Car looked great. Frustrating didn’t put book back just placed on back seat. Mentioned an issue which hasn’t been resolved and now having to take the elsewhere to fix


Reliable service every time


As always a very good service


I would really like to express my gratitude to the team at Renault Romford for the service I received. I had ordered a new key and needed it to be coded etc so had booked to do it that Saturday. Unfortunately during the night I had become quite unwell and really wanted to visit a doctor Saturday morning, however because I had booked my car in I also wanted to get that done. I mentioned to a very nice man when he took my key that I would really appreciate it if they could do it as soon as possible and he said he would try but that it might be a couple of hours. We sat and waited (I was with my husband) during which I phoned my doctor to arrange an appointment. Lo and behold, they returned with my new key, all done, about 45 minutes later! I was so grateful! Not only that, they had fixed an issue with the driver door whereby it was bouncing a bit when I closed it. I never even mentioned it to them, so the fact they just did it was wonderful. I picked up my car and drove straight to the doctors. Thank you so much to the team at Renault Romford for everything they did for me that Saturday morning!


Really friendly and welcoming staff


Very competent in all areas. Service receptionist lady very helpful.


prompt ,reliable and friendly staff


Completely satisfied


GOOD


experienced and friendly staff made a trip to a garage pleasurable.


Received a call saying the air conditioning and brake fluid needed replacing when that had been done a few months earlier when the m.o.t. was carried out.<br/>Also there was a query on the three year service plan when I was told that it was the last one when in fact it was the first.


The service was great


.


I always receive fantastic customer service when i visit Rwnault Romford. I have mainly dealt with Terri over the last few years and she has always been very friendly and helpful


I was looked after the moment I walk in the door & my car was looked after with the same care & high standards too.


Friendly staff and they keep you informed as to the progress of the work also provide a comfortable place for you to sit whilst waiting for your car keep up the god work


No Problems. Rear tyre was replaced ......would have liked to have had exactly the same tyre. Would have liked to have been told if replacement was not the same.


,


Good, efficient and professional


They was very good and quick to have my vehicle back


Repair cost estimate was more than double of local garage where the work has been carried out successfully.


Never ever had a problem with the service I get there,just annoyed I have to go back next week for the same issue ☹️


Very happy, thanks


always had a good experience dealing with Renault Romford and especially want to praise Andrew Eaton for his great customer service and helpfulness.


Very happy


So far had a good experience .


I was satisfied with the work my car went in for very pleasant reception


Excellent service


I am really happy with Renault Romford. Becasue I live out of the borough but work in the borough with an early start, I have arranged for Renault Romford to pick up and drop off my car at my place of work, which i really appreciate.


Satisfying fast service


Good communications from Renault Romford. Felt assured of their competence.


they charged me for ac ventilation which was broken, which covered under 50% warranty. the part costed £4 and the labour cost so high. They should tell what is the cost of the labour and the material


Power steering faults and even once a brakes fault have appreared on the display warning up to stop immediately. This has happened intermittently since not long after buying the car. We have brought it in following these daily alerts and mentioned it at the services but no one has ever been able to track or resolve the issue. It is obviously worrying if there is in fact an issue and we don’t feel that an explanation that this is just something that happens is good enough. <br/>We were also told at this last service that the front fog light isn’t working and will need to be fixed before it’s first MOT which a week or so ago we were informed had to happen in a few months. When booking our service this year we would have preferred to have been informed that we should or could chose to wait another few months so that the MOT and service could have been completed at the same time to avoid the hassle of repeatedly having to be without a vehicle.


Very Good service and kept updated throughout. Great work!!!


Renault Romford staff are excellent they know their stuff and really make you feel wanted unlike the staff at head office customer services who value your safety at about half


All the staff were very helpful and friendly. In the past i have been chared a fortune for little things that I feel was not needed.I didnt have that issue with Renault Romford. Copliments to the reception staff and service team. Thank you.


Great service


Good greeting on arrival. Required work was completed on time.


Great as ever


Everything was fine except when I collected the car they said I had a puncture, which they could not fix.<br/>I am amazed that with all of the high tech gear that they have they were unable to fix a simple puncture. They told me to go somewhere else to get it fixed.


Very efficient


I was contact by Romford to make the date for its 1st year service. They called again the day before to confirm it was due the next day. I was able to wait but i ended up leaving it and collected late. Plus it was washed great.


----


Taking into account of all the fuss made about emissions I was very disappointed that engine oil/oil filter/air filter were not changed after the first year. All that was done was tyre pressure check and the cabin filter changed.


Very efficient


No complaints really. <br/><br/>Only a minor issue accured I’m a mobility driver and the only car available was to low I drive the kadjar as it’s easier for me to get in and out of. Unfortunately the only automatic they have was a Cleo. <br/><br/>But that’s minor as they arrange a driver to drop and pick me up.


Very nice people


I feel the dealership were keeping me fully aware of all progress on my service.


Very good.<br/>When I arrived there was someone available to direct me to a parking space which is not always easy at the Romford garage.


!


The staff are very friendly and helpful.


I always find the staff in the service area very friendly and helpful.I have had a problem with upgrading the satnav on my Captur having been shown the website and what to do. When i try to do it on my computer i don't seem to get the same pages come up !!!!


Staff always friendly & helpful.


With regards to the works carried out and the staff 'excellent'. I did find it difficult to book the car in for its service by telephone. I called three time the first and second time I got a recording message that they would return my call in 2 hours. No call was received.


Little disappointed. Shortly after leaving tyre message warning light came on. I checked tyres and they were fine so i reset system. Assume system was not reset at time of service after tyre check.


Staff really happy and helpful. Dealt with me efficiently and professionally. Courtesy car clean and good. Kept me informed. Did the car as quickly as they could so i could get on with my day. Overall excellent service.<br/>Thank you


Friendly Staff always helpful.


The guy who checked me in said he will need to charge me for a battery for my key for about £2.00<br/>The lady kindly included it in my Renault service plan<br/>The valeter smeared the outside but could not be bothered about the inside and the windscreen was very smeared.<br/>I saw Paul in sales a very nice guy,has given me a new Pcp quote which my wife is looking over to see if we have another Renault when our Pcp ends


the service was really good


My appointment was cancelled due to interpretation of telephone conversation, prior to appointment date. The appointment was reinstated thus saving me the trouble of making a new appointment.


£39 for MOT and clean... what more could I ask for? The offer of coffee while I waited was a bonus.


Good


Staff are really friendly and helpful. Thank you


don't phone customer telling them car is ready when on arrival customer finds car has not been washed


As always the staff looked after me and my car with 100% perfection. I find Terry Anne Gerrard to be perfect in every sense as is the same with the rest of the staff. its a pleasure to deal with them


Good work and help


Great staff at Renault Romford


Always friendly efficient service


Always great service and friendly staff


Excellent customer service


Excellent service and excellent staff as always very happy


Customer satisfaction is always guaranteed. No request is a challenge for this team.


Staff were friendly enough. Only problem that the routine MOT that was booked for 1 hour nearly took 2 and a half hours to complete. Even though the car passed and had no problems that needed fixing.


Average


Your staff have always been and polite.


Really good service.


Excellent service


The service was completed promptly, I was made to feel very welcome by all members of staff.


Great service


excellent service


Friendly and helpful people from walking in the door to leaving.


Fixed horn which had never been used on car


Never had a problem with any of the staff at Renault Romford, Very helpful and friendly service. Very happy with all aspects.


It was the 'First Service' since 'NEW' -- I expected the OIL to be changed even though car had done only nearly 3.000 miles as it was just 'Running In' and Oil may have had small bits of swarf from the bearings in it -- then on checking what was done I noticed NO Oil Change was included -- also on Cleaning -- the passenger door sill was OK but all the other door sills still were very dusty and had not been included in the clean.

  • Sort reviews by:

  • Wouldn't recommend
  • 24/10/2017

I bought a car of 13.590£ (even more expensive with the finance) and to be honest I did not receive the service expected. During the handover I felt I did not receive all the information needed. Even the choice of the PCP was quite a pushy experience. I wanted to play a bit more with the deposit, final rate, etc. but basically the setup of the finance was done without much choice as the request of the terms was submitted without I confirmed them. Even when I asked for a discount, I was not offered not even 1 cent off. Of course, the discount is not mandatory, but considering the value of the car I would have expected something. Not even the service for free or other advantages were offered. The matter of the salesman were just selling more and more products. Again, of course is his job to sell but even is his job to make sure customers are satisfied and happy with the purchase. Considering the overall experience, once the finance is over I will definitely move to another brand. Not satisfied by Renault unfortunately.


  • Would recommend
  • 08/09/2017

Bought the car online and had no problems whatsoever. The salesman, Joe, was helpful and responded to queries in a timely manner! The man who delivered the car was very friendly and helpful, answering any questions I had. All in all a very good experience and I would recommend buying in this way if, like me, you have a busy life!! Thanks Renault Romford


  • Would recommend
  • 03/09/2017

Excellent service was provided by Peter, very pleased with the purchase.


  • Would recommend
  • 03/09/2017

I have changed reg. No LM17BZW to 333SPE


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 24/08/2017

No


  • Would recommend
  • 18/08/2017

Have emailed Carl Simmons twice and left several telephone messages with your receptionist Monica who said he would return my call regarding the mats that should have been included with the vehicle together with a price for a space saver spare wheel. I eventually spoke to your salesperson who said he would get back to me, that was a week ago. I am very disapointed with your customer service and hope that a solution will be reached asap thus avoiding a visit to your showrooms and voicing my complaint. John Hodgetts


  • Would recommend
  • 16/08/2017

Why do you not offer free servicing for the first three years ? Why is Renault insurance so expensive ?


  • Would recommend
  • 16/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 04/08/2017

My two no answers reflect the point that I had to deal with Romford branch as Liverpool did not get back to me as I didn't want a new vehicle. In fact I found out my car was not even in Romford as advertised an was driven over 200 miles to there before coming to me. Really don't understand this as we are much closertl to Leeds. I paid £70 for a boot liner which I am still waiting on! It is a must as I have a dog. My nearly new car is going to need a valet soon. So not happy really, I even had to pay the £30 Road tax. Log book still not arrived either. Thanks kelly


  • Would recommend
  • 03/08/2017

No.


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

Salesman very good would come back to him


  • Would recommend
  • 01/08/2017

I live near a branch of Renault that I have to say has a bad reputation. Due to this and bad previous experience it put me off visiting Renault or even looking at any Renault cars. I made the decision to visit Romford Renault and was introduced to Carl Rogan. He was such a great salesman, and due to Carl I brought a Renault. he talked me through all options, showed me around the Captur, let us go for a test drive and made us feel like we were the most important people he had to see during the whole of the sale. Having people like Carl working at a branch close to the one with the bad reputation is a great thing to have, as he made me instantly feel excited to buy a Renault car. I could not recommend him enough, I have even convinced my father in law to see Carl to buy his next Dacia. Thank you.


  • Wouldn't recommend
  • 01/08/2017

[no comment made]


  • Wouldn't recommend
  • 31/07/2017

Although I was originally pleased with my purchase. I've had to return the car three times due to the same fault. Although I cannot criticise the team at Romford as each time they have straight away offered to rectify the fault. I feel it taking three attempts was very poor customer service. Each time the car having to go back has caused me inconvenience and money in diesal (not once have I been offered compensation for this). The final nail in the coffin for this garage is on returning my vehicle with the fault at last fixed is they've scuffed the bumper and it had got to go back yet again to be repaired. The young lady dealing with this has apologised but as my car is now going back for a fourth time I feel I should have at least received a call from a Manager or at least the person who sold me the car in the first place. Sadly both have left it to the lady in the repair shop !!!!!!


  • Would recommend
  • 19/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Wouldn't recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

I bought a pre-reg Megane ST that was listed on Autotrader and in fact was being held at the Renault UK storgare depot. So, I knew what I wanted and it was really just a case of signing up and paying, so not a diificult sale! I found communication with Renault Romford poor, difficult to get through at times and Emails not answered for a long time. But overall, Carl Rogan was pleasant and recognised me as a knowledgeable customer, so treated me at the right level.


  • Would recommend
  • 10/07/2017

we werent offered finance because we said from the start we were cash buyers


  • Would recommend
  • 10/07/2017

I had a fabulous experience purchasing my new car from Joe Salter. I got exactly what I was looking for. The customer service experience that I received was second to none, everything was explained, videos were provided, I was very well looked after and I am very grateful for the service. I already recommended you to my friends who will be looking for a new car in the next few months. All the best Renault Romford ???? Kind regards Viktoriya


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 29/06/2017

Salesman Joe very pleasant no pressure from him however very thorough and knowledgeable.Sent us a nice Video of the car,,,nice touch


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 17/06/2017

No


  • Wouldn't recommend
  • 13/06/2017

I specified it was a Cash Purchase. Discussed after sales would be near Home


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

I thought it came with a alarm ? Thankyou


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

Very pleased with level of service.


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

General remark:- Throughout the negotiations of our purchase, Carl Rogan behaved in the most professional and friendly manner and is a credit to your industry.


  • Would recommend
  • 08/06/2017

[no comment made]


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

AS an older driver changing to modern car from a 16 year old car, I think that I should have been taken through all the controls. Also should have had explained how the spare wheel was released.


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 02/06/2017

[no comment made]


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 27/05/2017

Am absolutely delighted with my car the salesman was very good even after I brought the car he would ring me up to see if everything is all right which is very good Thank you Renault Romford job well done Mr Rowland


  • Wouldn't recommend
  • 17/05/2017

I have not been happy with the sales at all. The actual sale itself seemed shambolic, the car wasn't ready, despite me having paid for it two days in advance (and no courtesy email to say payment had been received). The car was very unclean, (smells of cigarette smoke). I had to wait for Joe to find the manual and service book (which is rather unprofessional) it wasn't like I turned up unannounced, and I had to have all my papers in place. He said he would post the book to me! And lastly I now have to bring the car back next week for a recall that I know went out in March, but Joe telling me he only knew about it on Friday. I really should not have been sold a car with a known recall. The whole experience far from adequate, much less than I have experienced elsewhere and I would not recommend.


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

I was not introduced to aftersales because I lived too far away and would be using my local dealer. I am very pleased with the car,the only gripe I have is that a centre armrest is not standard equipment.


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

Great service from the sales man


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

We had excellent service from Carl Rogan. Thank you


  • Would recommend
  • 09/05/2017

I purchased this car over the phone after finding it on the internet. Unlike our local dealers, the process was simple and I had the car in a couple of weeks. I cannot complement Ian Gadbury enough for his help and "can do" attitude. The only downside is that I cannot get a service deal through you as my nearest RRG dealer is Leicester. All in all a very good


  • Would recommend
  • 07/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

I was very impressed with the service I received from Carl Rogan. I would not hesitate to go back to Renault Romford.


  • Would recommend
  • 28/04/2017

Yes I would just like to take this opportunity to thank Carl Rogan for all his help in helping us to obtain our clio,his service to us was first class.


  • Would recommend
  • 25/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

The aftercare has been non existent. The salesman said he would ring me as a courtesy call on the Wednesday after collecting my vehicle. I have never received a call and an email I sent with a query has not been answered.


  • Would recommend
  • 18/04/2017

[no comment made]


  • Would recommend
  • 13/04/2017

No test drive needed as buying a newer version of car we already had. Great service and better value than buying locally even considering the distance we travelled to purchase.


  • Would recommend
  • 11/04/2017

Dealing with Ian Gadbury is a pleasure, you feel looked after and leave satisfied that you've received the best deal


  • Would recommend
  • 10/04/2017

An absolute pleasure to buy a car from these guys. Carl Rogan went the extra mile to ensure the purchase went as smooth as possible. I was buying it blind from over 250 miles away so to be able to deal with such a great team and receive such great care was a credit to Renault retail. Thanks very much.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

Great service from David Coles and his team


  • Would recommend
  • 09/04/2017

Fantastic service from David Coles


  • Would recommend
  • 09/04/2017

Once again David Coles and his team were amazing


  • Would recommend
  • 09/04/2017

My wife loves the car and we were so well looked after by David Coles he even went the extra mile and purchased my wife flowers and a bottle of port for me. A nice touch


  • Would recommend
  • 09/04/2017

David Coles was fantastic throughout the process and looked after me from start to finish


  • Would recommend
  • 09/04/2017

David Coles was outstanding and the customer service provided was by far the best I have ever received.


  • Would recommend
  • 09/04/2017

No


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

I am a repeat cash customer. I was so impressed by the service I received from Carl Rogan when I bought my last Renault I asked him to supply this one and got the same excellent service. I bought without seeing the car and did not need the services you have listed.


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 27/03/2017

no point in aftersales as vehicle will be serviced elsewhere as discussed with sales


  • Would recommend
  • 26/03/2017

We dealt with Peter Doerr What a fantastic bloke he is an asset to your company would always come back and deal with him again


  • Would recommend
  • 23/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 15/03/2017

[no comment made]


  • Wouldn't recommend
  • 14/03/2017

Firstly one of the keycards does not work (not unlocking the car) so I am presugivenming you have given me a WRONG key. Secondly you mentioned the health check/MOT had been done on the car but presume that was not a very through job by your mechanic - the gear sticks feels like it is popping out when driving in gear 3 - I'm not very comfortable driving the car long distances until you have sorted it. Obviously these two issues come under my warranty and i need them sorted ASAP - I have to say I do not feel I was given a great service from beginning to end of buying this car, from the nearly 2 hour wait to see a salesman and then to discover I've been given a dud key and the MOT/service which was promised was obviously not done to the correct standard, and to the follow up phone call. £8k may not be alot of money to you but it is to me and the service standard throughout was very poor indeed. The car cleaning was also pretty poor as there was still moss on the rubber of the window seals, also the oil did not look like it had been changed either when we checked on pick up.


  • Would recommend
  • 08/03/2017

Hi This is the second car I've purchased from this outlet, & again the service I received was first class. This is also the second time I have had dealt with you sales representative Carl Rogan, who again made the complete process a pleasure, & is a credit to your dealership. Thanks again for your excellent service & will certainly be back again. Regards Alex Hastie


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

I have been a customer with Renault Romford for 20 years so I didn't need to be introduced to the after sale department. I am very happy with my dealings with them.


  • Would recommend
  • 28/02/2017

[no comment made]


  • Would recommend
  • 28/02/2017

N/A


  • Would recommend
  • 22/02/2017

No. Very pleased indeed with the excellent service.


  • Would recommend
  • 16/02/2017

Please let customers know if the car they are looking at in the showroom is different from the car are actually buying as I thought my car would be the same as the showroom until I asked about panoramic roof then was told that the I was getting was a lower spec


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

None


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

I would just like to say we were very pleased with the service and advice we received from your sales executive Immanuel, he is very knowledgeable on your range of cars and after asking for our requirements, he found us our new car very quickly for us, and had it ready for us in two days, and we are very pleased with it. Please relay our thanks to Immanuel.


  • Would recommend
  • 06/02/2017

[no comment made]


  • Wouldn't recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

Excellent service. I was not offered finance as I told Joe I did not want it, also I stated that I would be getting the car serviced at your branch in Orpington, as I live in Kent. Bought from Romford after internet search showed a pre reg car we wanted.


  • Would recommend
  • 05/02/2017

Salesman was very helpful, provided lots of information on the car I purchased . Finance wasn't offered as I indicated I had a loan


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Wouldn't recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

Purchased a pre reg Kadja from Romford Renault, having seen the vehicle on Autotrader. Liaised with Ian the salesman who was extremely helpful and friendly. He kept me updated through the whole purchasing process. I would most certainly use Romford Renault again


  • Would recommend
  • 19/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

[no comment made]


  • Wouldn't recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

The whole procedure was hassle free and the team very professional.


  • Would recommend
  • 31/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

Communication with sales very bad, staff could not hear phone calls, very bad responce from sales team, got email with wrong car on it, no follow up call.


  • Wouldn't recommend
  • 29/12/2016

I feel I got the wrong car from the one I originally saw.


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 26/12/2016

[no comment made]


  • Would recommend
  • 13/12/2016

I must say that Carl Rogan was very good


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

No - Carl provided a great service from initial contact to handover


  • Would recommend
  • 06/12/2016

Hi I don't live in Romford so a test drive and introduction to after sales team wasn't appropriate but I was very pleased with the liaison with the sales rep and the service provided


  • Would recommend
  • 06/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

Joe was a professional - his friendly polite manner was much appreciated. P James.


  • Would recommend
  • 05/12/2016

When we returned home after collection we discovered two scratch marks on the inside for frame.


  • Wouldn't recommend
  • 04/12/2016

Romford not alone but as a main dealer the first contact is the most important. 20 mins to answer the phone. Really.


  • Would recommend
  • 30/11/2016

[no comment made]


  • Would recommend
  • 26/11/2016

Staff such as mr Rogan excellent


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

NO


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 08/11/2016

[no comment made]


  • Wouldn't recommend
  • 07/11/2016

Overall This Has Probably Been The Most Stressful Time I Have Ever Had Buying An New Van. When I Aventually Collected The Van There Was No Fuel In The Veichle, The Van Hadn't Been Washed, The Collection Date Was Wrong And Had To Wait Another Extra 4 Days! It's Just Not Good Enough. The List Is Endless It Really Is! A Phone Call From Somebody Would Be Much Appreciated.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 05/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

Great service from Joe


  • Would recommend
  • 29/10/2016

I felt that Joe Slater took his time to explain everything to me


  • Would recommend
  • 27/10/2016

All in all I am very happy with the service I received at Renault Romford, I did not require finance etc.. Your salesman, Carl Rogan was a pleasure to deal with and very helpful. I would recommend and purchase from you again.


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 25/10/2016

Overall a great experience, was very impressed with Peter.


  • Would recommend
  • 22/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Wouldn't recommend
  • 18/10/2016

Hi, sadly my Renault has a problem which could result in an accident. The throttle does not respond for a short period after commencing a journey which could leave me in a difficultly with other traffic. My diagnosis is the battery possibly requires replacing. I could be wrong and I do not really wish to drive this vehicle until the problem has been sorted out. Mike Holdaway.


  • Would recommend
  • 08/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

Bought product for cash remotely so most of the above don't apply.


  • Would recommend
  • 06/10/2016

Very happy


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

I didn't to talk to the after sales department as I don't live in Romford. I will use the Renault in St Albans.


  • Would recommend
  • 30/09/2016

No


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

Joe Salter... Nice & easy to do business with


  • Would recommend
  • 07/09/2016


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

Parking is very difficult at your Romford premises and going round and round after finding the 'customers car park' full of vehicles that would seem to be not customers vehicles this obviously puts I in bad frame of mind when deciding to purchase a new vehicle.


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

NO, just to say how fabulous, charming and amazing David Coles was throughout the process, a true gentleman and a credit to your organisation, stupendous to deal with, always bubbly and full of smiles, I will be bak to deal with him again


  • Would recommend
  • 25/08/2016

We both thought the salesman Ian was very good and assuring also true to his word as promised he made his follow up call to see if we were happy with car we are very happy with the car although it is still early days but at present very happy


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

The salesman Carl Rogan was exemplary in his job .


  • Would recommend
  • 05/08/2016

Brought online test drive a different car locally. Decided on finance online. Jerry who delivered my car was excellent he went through the car with me. Sales man Joe was very helpful and efficient


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

Perfect service, well done Joe.


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

I was very pleased with the customer service that I received.


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 16/07/2016

[no comment made]


  • Would recommend
  • 12/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

I wasn't offered finance as I paid in full beforehand, not an issue. Excellent service and would recommend.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

We were extremely satisfied with the treatment we got from your company and especially Carl Rogan who sold us the car.


  • Would recommend
  • 30/06/2016

Everything went well, but there appears to be no after sales service at all!


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

Experienced some problems with sales person product knowledge. Not knowing how rear seats folded down correctly. Didn't know where brake fluid reservoir was located. Arrived 40 minutes late for my appointed collection of vehicle and kept me waiting. resulting in a rushed hand over of vehicle. As it was rushed I didn't have time to fully look over vehicle and notice some potential issues. Not convinced that the car had received the requested protection valet as a lot of water marks inside door frames. Was told I would receive a call to ask of post sales feedback but didn't. Am still waiting on news from the center console delivery and fitting. I am interested to see your response on receipt of this feedback, as after all "you pride yourselves on good customer care". With regards to the sales person, the comments above are from a business point of view, not personal, as he seems a nice enough fella! I await to hear your reply. Best wishes.


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

Disappointed with no jack or wheel nut spanner hope I don't get a puncture how do I remove the wheel


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 11/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

Did the deal with Ian Gadbury and can recommend him entirely. Has totally the right approach in my opinion. In fact we went to Glynn Hopkins to buy a Qashqai but were totally put off by the sales person. It is a pity that Ian isn't working there as I think the Qashqai would have been a much better vehicle to purchase


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 29/05/2016

Just to thanks Carl rogan for his help and advice,


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

Excellent customer service, Joe Salter was friendly and professional thank you


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

The young man who sold us the car (Mr Ian Gadbury) was absolutely delightful. He was very professional, courteous and could not have been more helpful. He is an asset to your organisation. Liam McGivern


  • Would recommend
  • 15/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

Excellent customer service from Joe Salter ...professional and supportive. Thank you :)


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

Was expecting a paint kit and an update for the Sat Nav but nothing has arrived as yet


  • Would recommend
  • 28/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

Very good service


  • Wouldn't recommend
  • 16/04/2016

We paid cash, were disappointed at the lack of a deal- it was obvious we wanted the car so the lack of negotiation was probably our fault. Email requesting a brochure on purchase day was ignored.


  • Would recommend
  • 13/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 29/03/2016

Great service am really happy with my new car and perfect sale transaction start to finish 10/10


  • Would recommend
  • 28/03/2016

Car was purchased remotely as I am in Scotland so test drive and after sales not applicable. Carl was very helpful and efficient with everything.


  • Would recommend
  • 27/03/2016

Can I just say what an absolutely brilliant team of staff Steve Pete and joe were all brilliant in assisting me with a new car in a timely manner, they're care and attention was excellent. You should be proud to have an excellent team working for you


  • Wouldn't recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

No questions just like to say it was a pleasant experience. No hard sell. Very helpful.


  • Would recommend
  • 18/03/2016

[no comment made]


  • Wouldn't recommend
  • 17/03/2016

I have not got the car I purchase had engine failure 2 day I had it but on picking up last Tuesday was unable to take due to problems when drove by salesman reassured on Wednesday everything was fine it was delivered to me


  • Would recommend
  • 17/03/2016

no. Excellent service thank you.


  • Would recommend
  • 15/03/2016

No, the service I get in Renault Romford is second to none. If I ever have queries or questions they are always dealt with .


  • Would recommend
  • 14/03/2016

None, all in all a very good experience and Ian Gadbury was most helpful


  • Would recommend
  • 11/03/2016

The salesman (Carl) was fantastic, made the whole experience painless. Even though I was buying a used car during the new reg week, he still had time for us.


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

I sourced the Captur online and was helped through the process of purchase very professionally and received the vehicle as promised. Very pleased with the outcome and look forward to many enjoyable years with the car. Many thanks.


  • Would recommend
  • 06/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

I have dealt with Romford before and they are still very professional And give excellent service


  • Would recommend
  • 04/03/2016

I wasnt offered a test drive as I had driven the same car as a loan car by another branch a week before, as i do not live near Romford, i would not use the after sales team at Romford but continue to use the Weybridge branch where i live. Carl Rogan, who handled the sale of my new car was very professional and helpful through out the process


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

Excellent customer service provided.


  • Would recommend
  • 27/02/2016

Joe was very helpful and extremely patient as l haven't a clue about cars!


  • Would recommend
  • 27/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

Fantastic customer service


  • Would recommend
  • 23/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

Great salesman happy, friendly, informative great fella Peter :) Unfortunately car has to go back as it has developed a fault so i haven't drove it as yet - disappointed :(


  • Would recommend
  • 19/02/2016

We did not require finance or a test drive as we were replacing the exact vehicle purchased 3 months ago. We are very happy with the car and the dealership and all the help by Ian Gadbury who did a fantastic job in finding a replacement car and dealing with our situation.


  • Would recommend
  • 16/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

Just like to say i was looked after by Jo the sales man so well. It was a nice change from pressure selling to be treated to well. He did his job perfectly and couldn't have done more for us. Really please with my new car and how we were treated. Would recommend both the car and Renault Romford to anyone. Thank you so much :)


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

Thanks for a great service and price,


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

NO FURTHER QUESTIONS, THE SERVICE WAS EXCELLENT. WE PROBABLY PRE-EMPTED THE FINANCE QUESTION AS WE SAID WE DID NOT WANT IT.


  • Would recommend
  • 16/01/2016

Fantastic service did not feel pressured nice relax atmosphere.. Would def recommend you guys.


  • Would recommend
  • 07/01/2016

[no comment made]


  • Would recommend
  • 04/01/2016

Carl was brilliant. He answered all my questions an helped with everything. She showed me how all the gadgets work and has since called me to make sure I happy. Perfect service


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 28/12/2015

Everything was good on the day and Carl was very helpful.


  • Would recommend
  • 24/12/2015

Comments: No need for a test drive as already have been in same model. Salesman was knowledgeable and pleasant. No need for credit as bought outright.


  • Would recommend
  • 21/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

No nothing,fully happy with the service I received in purchasing my new car.


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Wouldn't recommend
  • 16/11/2015

Please can you explain why the customer has to set up the Renault sat-nav, that has proven to be very frustrating and technically inferior to our older model? After just purchasing a brand new car, I would expect this to be already set up for the customer. We have repeatedly attempted to update the unit but it will not recognise certain roads or house numbers. After contacting the salesperson, he advised us to keep attempting to update at least three times but this has been unsuccessful.Our vehicle now has to go back to the Romford branch on the 26/11/15 as this was the only available date, three weeks after the purchase date. This in my opinion is poor service. I have been a loyal customer to Renault over the last 13 years and may reconsider with my next purchase. Kind regards.


  • Would recommend
  • 15/11/2015

Great service throughout the process.


  • Would recommend
  • 09/11/2015

The dealership was very welcoming, helpful, reliable and kept in close contact with us, from sales to aftersales, including the additional dealer fitted options. We are very happy with our Renault Captur and would recommend the car and dealership to our friends.


  • Would recommend
  • 08/11/2015

Excellent service throughout the sale


  • Would recommend
  • 07/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 01/11/2015

[no comment made]


  • Would recommend
  • 30/10/2015

I've had my vehicle for a week now. I've noticed that when pulling away sometimes you can feel a juddering from the automatic gearbox in what appears to be first gear. This isn't right!


  • Would recommend
  • 30/10/2015

Thank You no


  • Would recommend
  • 24/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

No really happy with Carl my salesman... Don't think there as anything he didn't cover


  • Would recommend
  • 15/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

[no comment made]


  • Would recommend
  • 13/09/2015

Staff are all polite and friendly. They even picked me up from the station which I was very impressed with. I would recommend them without hesitation. The wife loves the car. Many thanks


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

I was informed I would receive a call within a few days to confirm everything was OK I never received a call


  • Would recommend
  • 06/09/2015

I was informed I would receive a call within a few days to confirm everything was OK I never received a call


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 29/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 22/08/2015

no


  • Would recommend
  • 21/08/2015

I would have liked the option of parking sensors which are pretty standard these days but had to pay for them myself


  • Would recommend
  • 21/08/2015

Would have like some car cleaning freebies, and to be entered into any free compertions that took place after our purchased. as this would be fair to all customers that purchased a car. Thank you


  • Would recommend
  • 10/08/2015

No


  • Would recommend
  • 08/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

Brilliant team and I have recommended Romford dealership to someone I know already. :) Thank you.


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

I did not receive the service charge book, waiting for info on that. Also issues with the cs player and in car system, who do I report it to?


  • Would recommend
  • 29/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

I was very happy with the salesperson and entirely satisfied with my purchase currently


  • Wouldn't recommend
  • 21/07/2015

Bought the vehicle with the help of a video - wheels were more damaged than was said.


  • Would recommend
  • 20/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

Excilent servise


  • Would recommend
  • 10/07/2015

[no comment made]


  • Wouldn't recommend
  • 06/07/2015

I do not have ANY questions, only comments and recommendations!


  • Would recommend
  • 02/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

I didn't need a test drive as I had already driven a Capture at another dealers. The salesman, Carl Rogan, was exerlent and handled my purchase of the vehicle in an exemplary manner. However, as part of the purchase price on the Renault Retail website, there was 2 years free service offer. None of the sales team or Managment at the Romford Branch were aware of this offer so I had to point them to the RR website. I was not made aware that as part of this deal I would have to return the vehicle to a Renault Retail Group dealership to have the servicings carried out. I was not made aware of this until I had purchased the vehicle and as I live 120 miles away from the nearest RR dealership, it is not practice for me to do this. I have not been shown a copy of the Ts & Cs that state this requirement and don't believe they exist. Unfortunate, I have had to raise this matter through the Renault Customer Service department who have assured me that they will try to resolve my complaint. This has tainted what was my first purchase of a Renault car.I do not hold Carl responsible for this but his senior sales manager could have easily resolved this matter without me having to raise a complaint.


  • Would recommend
  • 28/06/2015

No


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

Lovely car. Drives really well. Only small problem is a very sharp edge on steering wheel. Mentioned this to salesman and am waiting to see what can be done.


  • Would recommend
  • 22/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

Not really, Ian Gadbury was quite thorough and I'm sure if we experience any problems with the vehicle in the coming weeks, that they will be dealt with efficiently.

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