Renault Romford

01708 697 093
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It was quick and easy with good service


It was very expertly handled


I would certainly go to romford again, all the staff are friendly and helpful and andrew was graet all the way through the procedure of purchasing the car


We meet Paul Hart and every thing that he told us was compleatly right. The only thing he got wrong was the delivery date. He said the car would be ready at the end of May but we had the car on the 8th, of May. Well done Paul.


Great


Excellent salesman


Whilst waiting for my new car I had to have an operation . Paul law and Neil were fantastic and made sure my car was delivered and were very understanding and helpful.


Every thing was OK. Thank you for your time!


It was a simple and smooth process with no issues what so ever.


Renault Romford are very nice and comfortable easy to drive


Great friendly salesman. Had the answers to all my questions. And went the extra mile to make sure I got the deal I wanted. Was quick and on the ball. Didn't hassle me but was there if needed. Would definitely look to go back and recommend.


Russell provided a sincere and genuine approach to the whole matter. His genuine nature provided a contrast and relief to the average sales person's over friendly and often smarmy demeanour. I have taken delivery of many new vehicles and can honestly say that Russell managed to make this the most enjoyable purchase that I have yet experienced. The only criticism that i would make is of the dealership itself in that it feels cramped on the site with a paucity of parking and feels a little "down market".


The gentleman who spoke to us was very knowledgeable and helped us a great deal making the choices clear and concise. After being let down by other vehicle manufacturers dealerships,it restored my confidence as the salesman clearly had all the knowledge memorised and didn't have to constantly refer to the catalogue or ask other members of staff.Excellent customer service well done Renault.


Russell was Great at explaining everything to me and answered any questions I had. Very friendly and approachable man ??


Completely satisfied with whole experience of getting my new car


Helpful


It was good


I feel i have been very satisfied as i have had about 6 cars from you the advisor Andrew is very helpful and plite keeps me updated with everthing about my car. May i say i would like the 100 cashback i sent in the paper that was sent to me to claim it I take care of my cars and love them beautiful


I really enjoy driving my Renault


Great friendly service and very transparent.


I've had a very professional and friendly service throughout the process. From initial application to purchase and handover, it was meticulously prepared. Very relaxing envitonment and you do not feel pressured to purchase a vehicle. I have to say hands up to my Mr. Hatton and the team for that superb service!


I have never had a Renault car .but im very pleased with my new car and the staff where great


Absolutely amazing!


being a motability car, the handover was as usual done without a problem


Extremely satisfied with overall customer service and would highly recommend Renault Romford to others


Paul was so helpful and answered all of our questions


Excellent customer service!!!


Friendly, helpful and no high pressure sale


Only problem was parking, I took the previous car for MOT and it took 20 mins to find somehwre to park and the MOT took 1 hour and 40 mins


This is my 6th new car from Renault Romford, which should speak for it's self. I have always been treated with respect, kindness and made to feel like a friend. I can rely on the sales staff who are always helpful, curtious and very informative when it comes to advice. The branch manager who I know as Neil will always go that extra mile if I ever have a problem or need advice. It has been my pleasure to recommended several friends to this branch, as I have every confidence that they will be treated in the same manner as myself. It is always a pleasure doing business with everybody at Renault Romford. I can't imaging getting the same service elsewhere.


Mr Paul Law was my sales executive was very helpful with my car choice,and kept me up to speed on my progress while waiting for delivery.


Russell was amazing. He really listened to what I wanted and managed to get a good deal that I was happy with. He?s fully explained all aspects of purchasing the car and how it works and kept me informed from start to finish.


Very pleased with a professional service from Renault. I hope the rest of my experience continues as it has started.


We were made to feel very welcome and nothing was to much trouble.


Really great service all round.


Very easy car buying process and good interaction with the sales person.


I wanted a new Clio. I got a new Clio. Paul helped me choose. I?ve scored 10/10 on all sections and feel this says all that needs to be said.


Waiting 2 weeks for a repair is not good enough really


Friendly, swift and timely manner


Sales person was friendly, courteous and patient. Seemed very knowledgeable of the range and in particular the car we purchased. Always kept in contact so we knew what was happening regarding delivery. Was very welcoming and helpful.


Great customer service received. Dealer very knowledgeable, made the experience very easy. Would highly recommend Renault Romford.


I purchased the car throughMotobility scheme. The salesman was most helpful from the first visit through to the collection of the car. I was kept informed throughout the procedure of the build etc.


Very satisfied andPaul Law the sales man was very good and explained everthing.


The salesman was very friendly and helpful, doing his best to enable me to purchase the model/trim that I wanted at a price I could afford.


Found the process very straightforward. I liked the way the pricing was very clear. Service was friendly and factual and we were listened to.


My car was purchased as part of the motobility scheme, the process was very easy and I am very happy with the service I received


Length of time it takes could be quicker. Far too much paper work to sign. What has happened to electronic signatures?


Andrew listened to what i wanted and managed to find the right deal for me. he was very informative when i was collecting the car and told me everything i needed to know.


I bought my car from Paul Law. He was friendly, clear and non-pushy throughout. He made the experience really easy and comfortable. I would definitely recommend him to someone else when buying a Renault

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I took my car to Renault Romford because of the activation of the low tyre pressure warning light. The problem was dealt with swiftly and my car returned to me in a matter of minutes.


It would've been nice to have had a call to tell me my car was finished. And when i marked the customer satisfaction survey i was told that if satisfied to mark either a 9 or 10 and when i didn't the agent tried to get me mark it higher! If you wish me expand on this please call me on 07816499690


Was ok


I am completely satisfied with the service I get from you. the car is picked up, serviced and returned. the recent problem I had with a wing mirror was dealt with at the same time my air-conditioning was serviced.I am more than satisfied with the service I get from you. Thank you .


Straightforward


As a main dealer the work is very exp, ensive unlike an indipendant garage


I didn't put a top score for the question re 'cleanliness of the car' because in the past the car has been washed before return and on this occasion it had not been washed. Apart from that the car was clean


The survey questions are limited. The service plan is expensive and one canƒ??t comment on this.


On arrival there was one member of staff at service reception who was in the middle of dealing with someone, I waited a full 5 minutes before anyone acknowledged I was there, then another 5 minutes or so before anyone else came to deal with me. Once the car was booked in I was left to my own devices. I wandered into the showroom to look at a car but there were no sales staff anywhere to be seen so I wandered out again!


Polite friendly staff. Always a pleasure.


I have Had a rodent problem that had made a mess in my heating system, this was cleaned out completely there was a very nosy fan running in my scenic 2013 with only 8,800 miles on the clock. Having had this service now the fan is running well. Thank you Renault for your Help.


Disappointed with cleaning of car the inside was hardly cleaned at all and there were marks all over the seats from a spray . This needs to be improved as I would consider taking my car elsewhere in the future and cancelling the monthly payments for servicing.


I would not like to be taken to a car rental place to get a car I would rather wait until a car was available another Day if donƒ??t have a car for me. we are disabled people and donƒ??t need to be Driven back and forwards to rentals cars places and back itƒ??s not fair so please keep this in mind when it comes to disabled people as some of us donƒ??t went to be put in and out of cars Setting that aside the customer care was fantastic thank you


Very pleased


Very poor work.


Top class service, as usual


Car was collected so did not go in myself. Didn't realise it had even been cleaned and it smelled of tobacco when returned.


it was all good


My main gripe is the time it took to get the car booked in in the first place. I emailed 4 times before I got a response. Similarly I was told I would get an email confirming my MOT time......I never got one and had to chase up again. Very poor.


No issues, great service


The only problem I have had with the car has been mechanical but with the satnav. The problems have neither been solved by Renault or Tom tom themselves.


Overall the experience was first class and the sales team at Romford are very helpful and courteous


Good service


The team were friendly and efficient.


Overall good. Wasnƒ??t advised at time of booking that the car may be there all day. Was advised this was due to the dealer being understaffed that day.


Tried and trusted.


Fantastic customer service


Satisfied


No problem with service or staff but my car was returned with a black film (used to cover the bumpers) all over the wheels, the chrome and footbar......difficult o get off as well.!


All points have been covered in previous questions.


2nd Renault from the dealer .. always a good service & friendly . Lots of follow up. But never ever in a Customer experience survey have I been heavily told 9/10 only please. Good service but how can this be an insight to CSAT or NPS if people are guilt tripped into it - If my teams asked for a high approval rating & I heard it I would be very dissapointed. This is a huge shame if this is a directive from above or directly impacted an employees remuneration. At best it was cringe worthy to be asked & followed up with a call for this request too. Shame because love my Clio & the dealership is a good one all smart professionals, this practice is a bit demeaning.


Technicians seem very compentent and professional car park was a nightmare need more help in the car park


A professional team and trusted dealership with continued customer service being provided at all times.


Excellent friendly service


great service


Really good service,friendly people


Great service the car had been cleaned but it looked like it was washed with a year old cloth


Always had a good experience at Renault Romford


Very satisfied with the work


Very welcoming staff Kept me informed whilst my car was being serviced Was able to drop and pick up the car at a time that suited me


Great Service, no headaches, no problems, all good :)


Excellent customer care


Always excellent customer service and efficiency. In the 3 years I have been returning to Renault Romford I have been impressed by the friendly welcoming and efficient service and have not even considered going anywhere else. I will return to where I know and trust. Thank you.


Very efficient and pleasant.


Satisfied


Always friendly and helpful.


professional


Friendly, approachable staff at all times. Happy to meet time pick up needed.


Great


Great customer service


On arrival Parking was not easy as there were so many vehicles but assistance was at hand immediately.


All excellent, except too little customer parking even at 8am


A good experience


very good


Happy


Very good


Good


Very good


Great service


Very helpfull


Very friendly and professional


Good service


Happy with the service


quick and efficient


satisfied


Excellent service


very happy


Friendly and helpful


Nothing to add.


x


Nothing to add


Completely satisfied


Great friendly service

  • Sort reviews by:

  • Wouldn't recommend
  • 24/10/2017

I bought a car of 13.590£ (even more expensive with the finance) and to be honest I did not receive the service expected. During the handover I felt I did not receive all the information needed. Even the choice of the PCP was quite a pushy experience. I wanted to play a bit more with the deposit, final rate, etc. but basically the setup of the finance was done without much choice as the request of the terms was submitted without I confirmed them. Even when I asked for a discount, I was not offered not even 1 cent off. Of course, the discount is not mandatory, but considering the value of the car I would have expected something. Not even the service for free or other advantages were offered. The matter of the salesman were just selling more and more products. Again, of course is his job to sell but even is his job to make sure customers are satisfied and happy with the purchase. Considering the overall experience, once the finance is over I will definitely move to another brand. Not satisfied by Renault unfortunately.


  • Would recommend
  • 08/09/2017

Bought the car online and had no problems whatsoever. The salesman, Joe, was helpful and responded to queries in a timely manner! The man who delivered the car was very friendly and helpful, answering any questions I had. All in all a very good experience and I would recommend buying in this way if, like me, you have a busy life!! Thanks Renault Romford


  • Would recommend
  • 03/09/2017

Excellent service was provided by Peter, very pleased with the purchase.


  • Would recommend
  • 03/09/2017

I have changed reg. No LM17BZW to 333SPE


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 24/08/2017

No


  • Would recommend
  • 18/08/2017

Have emailed Carl Simmons twice and left several telephone messages with your receptionist Monica who said he would return my call regarding the mats that should have been included with the vehicle together with a price for a space saver spare wheel. I eventually spoke to your salesperson who said he would get back to me, that was a week ago. I am very disapointed with your customer service and hope that a solution will be reached asap thus avoiding a visit to your showrooms and voicing my complaint. John Hodgetts


  • Would recommend
  • 16/08/2017

Why do you not offer free servicing for the first three years ? Why is Renault insurance so expensive ?


  • Would recommend
  • 16/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 04/08/2017

My two no answers reflect the point that I had to deal with Romford branch as Liverpool did not get back to me as I didn't want a new vehicle. In fact I found out my car was not even in Romford as advertised an was driven over 200 miles to there before coming to me. Really don't understand this as we are much closertl to Leeds. I paid £70 for a boot liner which I am still waiting on! It is a must as I have a dog. My nearly new car is going to need a valet soon. So not happy really, I even had to pay the £30 Road tax. Log book still not arrived either. Thanks kelly


  • Would recommend
  • 03/08/2017

No.


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

Salesman very good would come back to him


  • Would recommend
  • 01/08/2017

I live near a branch of Renault that I have to say has a bad reputation. Due to this and bad previous experience it put me off visiting Renault or even looking at any Renault cars. I made the decision to visit Romford Renault and was introduced to Carl Rogan. He was such a great salesman, and due to Carl I brought a Renault. he talked me through all options, showed me around the Captur, let us go for a test drive and made us feel like we were the most important people he had to see during the whole of the sale. Having people like Carl working at a branch close to the one with the bad reputation is a great thing to have, as he made me instantly feel excited to buy a Renault car. I could not recommend him enough, I have even convinced my father in law to see Carl to buy his next Dacia. Thank you.


  • Wouldn't recommend
  • 01/08/2017

[no comment made]


  • Wouldn't recommend
  • 31/07/2017

Although I was originally pleased with my purchase. I've had to return the car three times due to the same fault. Although I cannot criticise the team at Romford as each time they have straight away offered to rectify the fault. I feel it taking three attempts was very poor customer service. Each time the car having to go back has caused me inconvenience and money in diesal (not once have I been offered compensation for this). The final nail in the coffin for this garage is on returning my vehicle with the fault at last fixed is they've scuffed the bumper and it had got to go back yet again to be repaired. The young lady dealing with this has apologised but as my car is now going back for a fourth time I feel I should have at least received a call from a Manager or at least the person who sold me the car in the first place. Sadly both have left it to the lady in the repair shop !!!!!!


  • Would recommend
  • 19/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Wouldn't recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

I bought a pre-reg Megane ST that was listed on Autotrader and in fact was being held at the Renault UK storgare depot. So, I knew what I wanted and it was really just a case of signing up and paying, so not a diificult sale! I found communication with Renault Romford poor, difficult to get through at times and Emails not answered for a long time. But overall, Carl Rogan was pleasant and recognised me as a knowledgeable customer, so treated me at the right level.


  • Would recommend
  • 10/07/2017

we werent offered finance because we said from the start we were cash buyers


  • Would recommend
  • 10/07/2017

I had a fabulous experience purchasing my new car from Joe Salter. I got exactly what I was looking for. The customer service experience that I received was second to none, everything was explained, videos were provided, I was very well looked after and I am very grateful for the service. I already recommended you to my friends who will be looking for a new car in the next few months. All the best Renault Romford ???? Kind regards Viktoriya


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 29/06/2017

Salesman Joe very pleasant no pressure from him however very thorough and knowledgeable.Sent us a nice Video of the car,,,nice touch


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 17/06/2017

No


  • Wouldn't recommend
  • 13/06/2017

I specified it was a Cash Purchase. Discussed after sales would be near Home


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

I thought it came with a alarm ? Thankyou


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

Very pleased with level of service.


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

General remark:- Throughout the negotiations of our purchase, Carl Rogan behaved in the most professional and friendly manner and is a credit to your industry.


  • Would recommend
  • 08/06/2017

[no comment made]


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

AS an older driver changing to modern car from a 16 year old car, I think that I should have been taken through all the controls. Also should have had explained how the spare wheel was released.


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 02/06/2017

[no comment made]


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 27/05/2017

Am absolutely delighted with my car the salesman was very good even after I brought the car he would ring me up to see if everything is all right which is very good Thank you Renault Romford job well done Mr Rowland


  • Wouldn't recommend
  • 17/05/2017

I have not been happy with the sales at all. The actual sale itself seemed shambolic, the car wasn't ready, despite me having paid for it two days in advance (and no courtesy email to say payment had been received). The car was very unclean, (smells of cigarette smoke). I had to wait for Joe to find the manual and service book (which is rather unprofessional) it wasn't like I turned up unannounced, and I had to have all my papers in place. He said he would post the book to me! And lastly I now have to bring the car back next week for a recall that I know went out in March, but Joe telling me he only knew about it on Friday. I really should not have been sold a car with a known recall. The whole experience far from adequate, much less than I have experienced elsewhere and I would not recommend.


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

I was not introduced to aftersales because I lived too far away and would be using my local dealer. I am very pleased with the car,the only gripe I have is that a centre armrest is not standard equipment.


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

Great service from the sales man


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

We had excellent service from Carl Rogan. Thank you


  • Would recommend
  • 09/05/2017

I purchased this car over the phone after finding it on the internet. Unlike our local dealers, the process was simple and I had the car in a couple of weeks. I cannot complement Ian Gadbury enough for his help and "can do" attitude. The only downside is that I cannot get a service deal through you as my nearest RRG dealer is Leicester. All in all a very good


  • Would recommend
  • 07/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

I was very impressed with the service I received from Carl Rogan. I would not hesitate to go back to Renault Romford.


  • Would recommend
  • 28/04/2017

Yes I would just like to take this opportunity to thank Carl Rogan for all his help in helping us to obtain our clio,his service to us was first class.


  • Would recommend
  • 25/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

The aftercare has been non existent. The salesman said he would ring me as a courtesy call on the Wednesday after collecting my vehicle. I have never received a call and an email I sent with a query has not been answered.


  • Would recommend
  • 18/04/2017

[no comment made]


  • Would recommend
  • 13/04/2017

No test drive needed as buying a newer version of car we already had. Great service and better value than buying locally even considering the distance we travelled to purchase.


  • Would recommend
  • 11/04/2017

Dealing with Ian Gadbury is a pleasure, you feel looked after and leave satisfied that you've received the best deal


  • Would recommend
  • 10/04/2017

An absolute pleasure to buy a car from these guys. Carl Rogan went the extra mile to ensure the purchase went as smooth as possible. I was buying it blind from over 250 miles away so to be able to deal with such a great team and receive such great care was a credit to Renault retail. Thanks very much.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

Great service from David Coles and his team


  • Would recommend
  • 09/04/2017

Fantastic service from David Coles


  • Would recommend
  • 09/04/2017

Once again David Coles and his team were amazing


  • Would recommend
  • 09/04/2017

My wife loves the car and we were so well looked after by David Coles he even went the extra mile and purchased my wife flowers and a bottle of port for me. A nice touch


  • Would recommend
  • 09/04/2017

David Coles was fantastic throughout the process and looked after me from start to finish


  • Would recommend
  • 09/04/2017

David Coles was outstanding and the customer service provided was by far the best I have ever received.


  • Would recommend
  • 09/04/2017

No


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

I am a repeat cash customer. I was so impressed by the service I received from Carl Rogan when I bought my last Renault I asked him to supply this one and got the same excellent service. I bought without seeing the car and did not need the services you have listed.


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 27/03/2017

no point in aftersales as vehicle will be serviced elsewhere as discussed with sales


  • Would recommend
  • 26/03/2017

We dealt with Peter Doerr What a fantastic bloke he is an asset to your company would always come back and deal with him again


  • Would recommend
  • 23/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 15/03/2017

[no comment made]


  • Wouldn't recommend
  • 14/03/2017

Firstly one of the keycards does not work (not unlocking the car) so I am presugivenming you have given me a WRONG key. Secondly you mentioned the health check/MOT had been done on the car but presume that was not a very through job by your mechanic - the gear sticks feels like it is popping out when driving in gear 3 - I'm not very comfortable driving the car long distances until you have sorted it. Obviously these two issues come under my warranty and i need them sorted ASAP - I have to say I do not feel I was given a great service from beginning to end of buying this car, from the nearly 2 hour wait to see a salesman and then to discover I've been given a dud key and the MOT/service which was promised was obviously not done to the correct standard, and to the follow up phone call. £8k may not be alot of money to you but it is to me and the service standard throughout was very poor indeed. The car cleaning was also pretty poor as there was still moss on the rubber of the window seals, also the oil did not look like it had been changed either when we checked on pick up.


  • Would recommend
  • 08/03/2017

Hi This is the second car I've purchased from this outlet, & again the service I received was first class. This is also the second time I have had dealt with you sales representative Carl Rogan, who again made the complete process a pleasure, & is a credit to your dealership. Thanks again for your excellent service & will certainly be back again. Regards Alex Hastie


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

I have been a customer with Renault Romford for 20 years so I didn't need to be introduced to the after sale department. I am very happy with my dealings with them.


  • Would recommend
  • 28/02/2017

[no comment made]


  • Would recommend
  • 28/02/2017

N/A


  • Would recommend
  • 22/02/2017

No. Very pleased indeed with the excellent service.


  • Would recommend
  • 16/02/2017

Please let customers know if the car they are looking at in the showroom is different from the car are actually buying as I thought my car would be the same as the showroom until I asked about panoramic roof then was told that the I was getting was a lower spec


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

None


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

I would just like to say we were very pleased with the service and advice we received from your sales executive Immanuel, he is very knowledgeable on your range of cars and after asking for our requirements, he found us our new car very quickly for us, and had it ready for us in two days, and we are very pleased with it. Please relay our thanks to Immanuel.


  • Would recommend
  • 06/02/2017

[no comment made]


  • Wouldn't recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

Excellent service. I was not offered finance as I told Joe I did not want it, also I stated that I would be getting the car serviced at your branch in Orpington, as I live in Kent. Bought from Romford after internet search showed a pre reg car we wanted.


  • Would recommend
  • 05/02/2017

Salesman was very helpful, provided lots of information on the car I purchased . Finance wasn't offered as I indicated I had a loan


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Wouldn't recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

Purchased a pre reg Kadja from Romford Renault, having seen the vehicle on Autotrader. Liaised with Ian the salesman who was extremely helpful and friendly. He kept me updated through the whole purchasing process. I would most certainly use Romford Renault again


  • Would recommend
  • 19/01/2017

[no comment made]


  • Would recommend
  • 19/01/2017

[no comment made]


  • Wouldn't recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

The whole procedure was hassle free and the team very professional.


  • Would recommend
  • 31/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

Communication with sales very bad, staff could not hear phone calls, very bad responce from sales team, got email with wrong car on it, no follow up call.


  • Wouldn't recommend
  • 29/12/2016

I feel I got the wrong car from the one I originally saw.


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 26/12/2016

[no comment made]


  • Would recommend
  • 13/12/2016

I must say that Carl Rogan was very good


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

No - Carl provided a great service from initial contact to handover


  • Would recommend
  • 06/12/2016

Hi I don't live in Romford so a test drive and introduction to after sales team wasn't appropriate but I was very pleased with the liaison with the sales rep and the service provided


  • Would recommend
  • 06/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

Joe was a professional - his friendly polite manner was much appreciated. P James.


  • Would recommend
  • 05/12/2016

When we returned home after collection we discovered two scratch marks on the inside for frame.


  • Wouldn't recommend
  • 04/12/2016

Romford not alone but as a main dealer the first contact is the most important. 20 mins to answer the phone. Really.


  • Would recommend
  • 30/11/2016

[no comment made]


  • Would recommend
  • 26/11/2016

Staff such as mr Rogan excellent


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

NO


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 08/11/2016

[no comment made]


  • Wouldn't recommend
  • 07/11/2016

Overall This Has Probably Been The Most Stressful Time I Have Ever Had Buying An New Van. When I Aventually Collected The Van There Was No Fuel In The Veichle, The Van Hadn't Been Washed, The Collection Date Was Wrong And Had To Wait Another Extra 4 Days! It's Just Not Good Enough. The List Is Endless It Really Is! A Phone Call From Somebody Would Be Much Appreciated.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 05/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 04/11/2016

Great service from Joe


  • Would recommend
  • 29/10/2016

I felt that Joe Slater took his time to explain everything to me


  • Would recommend
  • 27/10/2016

All in all I am very happy with the service I received at Renault Romford, I did not require finance etc.. Your salesman, Carl Rogan was a pleasure to deal with and very helpful. I would recommend and purchase from you again.


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 25/10/2016

Overall a great experience, was very impressed with Peter.


  • Would recommend
  • 22/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Wouldn't recommend
  • 18/10/2016

Hi, sadly my Renault has a problem which could result in an accident. The throttle does not respond for a short period after commencing a journey which could leave me in a difficultly with other traffic. My diagnosis is the battery possibly requires replacing. I could be wrong and I do not really wish to drive this vehicle until the problem has been sorted out. Mike Holdaway.


  • Would recommend
  • 08/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

Bought product for cash remotely so most of the above don't apply.


  • Would recommend
  • 06/10/2016

Very happy


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

I didn't to talk to the after sales department as I don't live in Romford. I will use the Renault in St Albans.


  • Would recommend
  • 30/09/2016

No


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

Joe Salter... Nice & easy to do business with


  • Would recommend
  • 07/09/2016


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

Parking is very difficult at your Romford premises and going round and round after finding the 'customers car park' full of vehicles that would seem to be not customers vehicles this obviously puts I in bad frame of mind when deciding to purchase a new vehicle.


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

NO, just to say how fabulous, charming and amazing David Coles was throughout the process, a true gentleman and a credit to your organisation, stupendous to deal with, always bubbly and full of smiles, I will be bak to deal with him again


  • Would recommend
  • 25/08/2016

We both thought the salesman Ian was very good and assuring also true to his word as promised he made his follow up call to see if we were happy with car we are very happy with the car although it is still early days but at present very happy


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

The salesman Carl Rogan was exemplary in his job .


  • Would recommend
  • 05/08/2016

Brought online test drive a different car locally. Decided on finance online. Jerry who delivered my car was excellent he went through the car with me. Sales man Joe was very helpful and efficient


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

Perfect service, well done Joe.


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

I was very pleased with the customer service that I received.


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 16/07/2016

[no comment made]


  • Would recommend
  • 12/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

I wasn't offered finance as I paid in full beforehand, not an issue. Excellent service and would recommend.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

We were extremely satisfied with the treatment we got from your company and especially Carl Rogan who sold us the car.


  • Would recommend
  • 30/06/2016

Everything went well, but there appears to be no after sales service at all!


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

Experienced some problems with sales person product knowledge. Not knowing how rear seats folded down correctly. Didn't know where brake fluid reservoir was located. Arrived 40 minutes late for my appointed collection of vehicle and kept me waiting. resulting in a rushed hand over of vehicle. As it was rushed I didn't have time to fully look over vehicle and notice some potential issues. Not convinced that the car had received the requested protection valet as a lot of water marks inside door frames. Was told I would receive a call to ask of post sales feedback but didn't. Am still waiting on news from the center console delivery and fitting. I am interested to see your response on receipt of this feedback, as after all "you pride yourselves on good customer care". With regards to the sales person, the comments above are from a business point of view, not personal, as he seems a nice enough fella! I await to hear your reply. Best wishes.


  • Would recommend
  • 19/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

Disappointed with no jack or wheel nut spanner hope I don't get a puncture how do I remove the wheel


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 11/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

Did the deal with Ian Gadbury and can recommend him entirely. Has totally the right approach in my opinion. In fact we went to Glynn Hopkins to buy a Qashqai but were totally put off by the sales person. It is a pity that Ian isn't working there as I think the Qashqai would have been a much better vehicle to purchase


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 29/05/2016

Just to thanks Carl rogan for his help and advice,


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

Excellent customer service, Joe Salter was friendly and professional thank you


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

The young man who sold us the car (Mr Ian Gadbury) was absolutely delightful. He was very professional, courteous and could not have been more helpful. He is an asset to your organisation. Liam McGivern


  • Would recommend
  • 15/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

Excellent customer service from Joe Salter ...professional and supportive. Thank you :)


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

Was expecting a paint kit and an update for the Sat Nav but nothing has arrived as yet


  • Would recommend
  • 28/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

Very good service


  • Wouldn't recommend
  • 16/04/2016

We paid cash, were disappointed at the lack of a deal- it was obvious we wanted the car so the lack of negotiation was probably our fault. Email requesting a brochure on purchase day was ignored.


  • Would recommend
  • 13/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

[no comment made]


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 29/03/2016

Great service am really happy with my new car and perfect sale transaction start to finish 10/10


  • Would recommend
  • 28/03/2016

Car was purchased remotely as I am in Scotland so test drive and after sales not applicable. Carl was very helpful and efficient with everything.


  • Would recommend
  • 27/03/2016

Can I just say what an absolutely brilliant team of staff Steve Pete and joe were all brilliant in assisting me with a new car in a timely manner, they're care and attention was excellent. You should be proud to have an excellent team working for you


  • Wouldn't recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

No questions just like to say it was a pleasant experience. No hard sell. Very helpful.


  • Would recommend
  • 18/03/2016

[no comment made]


  • Wouldn't recommend
  • 17/03/2016

I have not got the car I purchase had engine failure 2 day I had it but on picking up last Tuesday was unable to take due to problems when drove by salesman reassured on Wednesday everything was fine it was delivered to me


  • Would recommend
  • 17/03/2016

no. Excellent service thank you.


  • Would recommend
  • 15/03/2016

No, the service I get in Renault Romford is second to none. If I ever have queries or questions they are always dealt with .


  • Would recommend
  • 14/03/2016

None, all in all a very good experience and Ian Gadbury was most helpful


  • Would recommend
  • 11/03/2016

The salesman (Carl) was fantastic, made the whole experience painless. Even though I was buying a used car during the new reg week, he still had time for us.


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

I sourced the Captur online and was helped through the process of purchase very professionally and received the vehicle as promised. Very pleased with the outcome and look forward to many enjoyable years with the car. Many thanks.


  • Would recommend
  • 06/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

I have dealt with Romford before and they are still very professional And give excellent service


  • Would recommend
  • 04/03/2016

I wasnt offered a test drive as I had driven the same car as a loan car by another branch a week before, as i do not live near Romford, i would not use the after sales team at Romford but continue to use the Weybridge branch where i live. Carl Rogan, who handled the sale of my new car was very professional and helpful through out the process


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

Excellent customer service provided.


  • Would recommend
  • 27/02/2016

Joe was very helpful and extremely patient as l haven't a clue about cars!


  • Would recommend
  • 27/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

Fantastic customer service


  • Would recommend
  • 23/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

Great salesman happy, friendly, informative great fella Peter :) Unfortunately car has to go back as it has developed a fault so i haven't drove it as yet - disappointed :(


  • Would recommend
  • 19/02/2016

We did not require finance or a test drive as we were replacing the exact vehicle purchased 3 months ago. We are very happy with the car and the dealership and all the help by Ian Gadbury who did a fantastic job in finding a replacement car and dealing with our situation.


  • Would recommend
  • 16/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

Just like to say i was looked after by Jo the sales man so well. It was a nice change from pressure selling to be treated to well. He did his job perfectly and couldn't have done more for us. Really please with my new car and how we were treated. Would recommend both the car and Renault Romford to anyone. Thank you so much :)


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

Thanks for a great service and price,


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

NO FURTHER QUESTIONS, THE SERVICE WAS EXCELLENT. WE PROBABLY PRE-EMPTED THE FINANCE QUESTION AS WE SAID WE DID NOT WANT IT.


  • Would recommend
  • 16/01/2016

Fantastic service did not feel pressured nice relax atmosphere.. Would def recommend you guys.


  • Would recommend
  • 07/01/2016

[no comment made]


  • Would recommend
  • 04/01/2016

Carl was brilliant. He answered all my questions an helped with everything. She showed me how all the gadgets work and has since called me to make sure I happy. Perfect service


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 28/12/2015

Everything was good on the day and Carl was very helpful.


  • Would recommend
  • 24/12/2015

Comments: No need for a test drive as already have been in same model. Salesman was knowledgeable and pleasant. No need for credit as bought outright.


  • Would recommend
  • 21/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

No nothing,fully happy with the service I received in purchasing my new car.


  • Would recommend
  • 04/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Wouldn't recommend
  • 16/11/2015

Please can you explain why the customer has to set up the Renault sat-nav, that has proven to be very frustrating and technically inferior to our older model? After just purchasing a brand new car, I would expect this to be already set up for the customer. We have repeatedly attempted to update the unit but it will not recognise certain roads or house numbers. After contacting the salesperson, he advised us to keep attempting to update at least three times but this has been unsuccessful.Our vehicle now has to go back to the Romford branch on the 26/11/15 as this was the only available date, three weeks after the purchase date. This in my opinion is poor service. I have been a loyal customer to Renault over the last 13 years and may reconsider with my next purchase. Kind regards.


  • Would recommend
  • 15/11/2015

Great service throughout the process.


  • Would recommend
  • 09/11/2015

The dealership was very welcoming, helpful, reliable and kept in close contact with us, from sales to aftersales, including the additional dealer fitted options. We are very happy with our Renault Captur and would recommend the car and dealership to our friends.


  • Would recommend
  • 08/11/2015

Excellent service throughout the sale


  • Would recommend
  • 07/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 01/11/2015

[no comment made]


  • Would recommend
  • 30/10/2015

I've had my vehicle for a week now. I've noticed that when pulling away sometimes you can feel a juddering from the automatic gearbox in what appears to be first gear. This isn't right!


  • Would recommend
  • 30/10/2015

Thank You no


  • Would recommend
  • 24/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

No really happy with Carl my salesman... Don't think there as anything he didn't cover


  • Would recommend
  • 15/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

[no comment made]


  • Would recommend
  • 13/09/2015

Staff are all polite and friendly. They even picked me up from the station which I was very impressed with. I would recommend them without hesitation. The wife loves the car. Many thanks


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 09/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

I was informed I would receive a call within a few days to confirm everything was OK I never received a call


  • Would recommend
  • 06/09/2015

I was informed I would receive a call within a few days to confirm everything was OK I never received a call


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 29/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 22/08/2015

no


  • Would recommend
  • 21/08/2015

I would have liked the option of parking sensors which are pretty standard these days but had to pay for them myself


  • Would recommend
  • 21/08/2015

Would have like some car cleaning freebies, and to be entered into any free compertions that took place after our purchased. as this would be fair to all customers that purchased a car. Thank you


  • Would recommend
  • 10/08/2015

No


  • Would recommend
  • 08/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

Brilliant team and I have recommended Romford dealership to someone I know already. :) Thank you.


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

I did not receive the service charge book, waiting for info on that. Also issues with the cs player and in car system, who do I report it to?


  • Would recommend
  • 29/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

I was very happy with the salesperson and entirely satisfied with my purchase currently


  • Wouldn't recommend
  • 21/07/2015

Bought the vehicle with the help of a video - wheels were more damaged than was said.


  • Would recommend
  • 20/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

Excilent servise


  • Would recommend
  • 10/07/2015

[no comment made]


  • Wouldn't recommend
  • 06/07/2015

I do not have ANY questions, only comments and recommendations!


  • Would recommend
  • 02/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

I didn't need a test drive as I had already driven a Capture at another dealers. The salesman, Carl Rogan, was exerlent and handled my purchase of the vehicle in an exemplary manner. However, as part of the purchase price on the Renault Retail website, there was 2 years free service offer. None of the sales team or Managment at the Romford Branch were aware of this offer so I had to point them to the RR website. I was not made aware that as part of this deal I would have to return the vehicle to a Renault Retail Group dealership to have the servicings carried out. I was not made aware of this until I had purchased the vehicle and as I live 120 miles away from the nearest RR dealership, it is not practice for me to do this. I have not been shown a copy of the Ts & Cs that state this requirement and don't believe they exist. Unfortunate, I have had to raise this matter through the Renault Customer Service department who have assured me that they will try to resolve my complaint. This has tainted what was my first purchase of a Renault car.I do not hold Carl responsible for this but his senior sales manager could have easily resolved this matter without me having to raise a complaint.


  • Would recommend
  • 28/06/2015

No


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

Lovely car. Drives really well. Only small problem is a very sharp edge on steering wheel. Mentioned this to salesman and am waiting to see what can be done.


  • Would recommend
  • 22/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

Not really, Ian Gadbury was quite thorough and I'm sure if we experience any problems with the vehicle in the coming weeks, that they will be dealt with efficiently.

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