Renault Orpington

01689 242057
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Staff are very good. Waiting room is not good, since they changed it, a few years ago it was very good well planed.


From the beginning I felt the staff, especially Max who dealt with me personally were very attentive and helpful, I would definitely recommend.


Very helpful and understanding


I have since realised that the key is missing from my wheel locks which they used. I will call in at Renault when I next pass and hope they can find the missing part.


Very good


we have hd an issue with wind noise comeing from the near side door from the moment that we purchased the car it has taken a year for the dealership to change the rubber on the door after many request to fix the issue and telling us that there was not a problem we are not at all happy with this type of service we are not in the habbit of making stories up about the performance of our car.


.


On the whole I was generally satisfied with the service I received but was unhappy with the fact that after the vehicle was cleaned, not especially well, it was left under a tree in the car park and was covered with sap therefrom when I collected it, which meant I had to clean it again. There was also some foot marks on the matting on the drivers side whilst the plastic sheets used to cover the seats etc was left in the car.


I have always recieved great customer service from this branch for the past two years.


Always friendly and helpful


.


Completely satisfied


I had no problem at all took the car in had the brake pads done went home job done thank you x


.


Have been attending Renault Orpington for several years and always found them most satisfactory. Mark in reception has always been very helpful and friendly as is Jaz in the service department. Always asked if we would like tea or coffee as we wait for the service. On the whole we find them a very friendly reliable service. To be highly recommend.


The team went above my expectations with there professionalism. Contact was made to discuss costs etc all in all I was 100 % more then happy from start to finish.


.


I have to say the whole process was made very easy. The sales rep ( Shen Huseyin) was excellent.


Courteous friendly knowledgable staff.


difficult to comment,our dacia was in for its first m.o.t. and a service in which we were completely satisfide on the results.


very happy so far


Nothing to add


Very friendly


Happy otherwise I would not of been a returning customer.


Friendly and welcoming. Unable to view car as it was being worked on. Maybe a screen in the waiting area showing the e Workshop would be great.


Great


Nothing to add


Parts were too costly in terms of labour compared to other garages


We got a very warm welcome, the staff is very friendly.we been here for the first maintenance and wih some doubt. After talk with the advicer and the engineers who look my car everything was cleared


I just found it a pleasant experience and the staff were pleasant and welcoming.


Prices were on the high side, but with the video sent and phone calls confirming the work that needed doing, I felt fairly treated. The courtesy car provided was dirty inside and although was told it would have Sat Nav and it didn't.


Max was incredibly helpful. I told him exactly what I wanted and he found it for me very quickly. He kept me updated and the handover was excellent.


The guys at Renault Orpington made the purchase so easy and painless and were so helpful when I had any questions.


I was satisfied with the service I received from Renault Orpington but it is not very convenient for me to get there (I live in West Malling) and am disappointed that there is not a nearer garage where I can take the car to have servicing and other work done under the service agreement that I have.


Your staff were ready and waiting for my arrival, kept me inform of the necessary work required and were ready to complete the admin work when I arrived to collect it.


Excellent very happy


.


As always I was treated very well and although I did not have a booking they fitted me in and rectified the problem in 24 hours. As I have owned a Renault car for the last 18 years I have always been looked after at the various locations.


The only mildly negative comment would be that there was quite a queue waiting to be served, so it was only a small desk. Otherwise and next time it was fine. Good service. Thank you/


Work was finished on time & all ok.


Renault Orpington provided an excellent service especially Mark in the servicing department. This was unlike the service I previously received at Motorline Renault in Ashford who sold me the vehicle with an obvious timing chain noise at the time of purchase last year. I will continue to use Renault Orpington for future servicing.


Shen was excellent


A


satisfactory


.


Very friendly and efficient


The dealer is good it’s the car that is the problem! My Renault Megan’s got line has had many problems for a low mileage vehicle. I won’t by another renault.


Everything was fine


Very friendly efficient service and staff


Shen was amazing and constantly kept me updated with any progress.


.


Clear explanation when booking the car in. Car was parked for me and staff told me when the car would be ready. Telephoned when it was ready and helpful staff on collection and payment. Would highly recommend.


Took 3 visits to get fixed and still unsure if fixed. No communication unless I call. Same when I brought the car from a different dealer. Poor customer service


Always been satisfied with my relationship with Renault Orpington. Staff polite and service carried out on time. Car cleaned after service which is a bonus. Thank you!


The van was not cleaned Not a problem Oil was spilt in the engine bay Coolant overfilled Tyres 10 psi over the max pressure printed on the tyre wall That’s just the things I could see. Felt the apprentice must have carried out the work.


The sales staff could not explain why the new Renault Grand Scenic Hybrid could not be manufactured with a petrol instead of a diesel engine. Also delivery times of new vehicles seemed to be very long (in some cases as much as 6 months delay), due to production schedule changes by Renault in France clearly not well communicated to Renault dealerships in the U.K. En Marche?


Very happy with my purchase and experience


Shen the salesman who dealt with my purchase was very knowledgeable about the Renault Captur and spent time explaining use of the car I was impressed with the service in every respect


They done everything as promised and completed the work early very happy


I was told that the brake pads needed replacing urgently as they were "95% worn". A 2nd opinion showed that this was not the case and that the pads had several thousands miles left. This was tantamount to the criminal offence of deception & the car should not have passed its MOT. I have made a written complaint, but a week later still have not had a reply of any description. Perhaps you can help ???????????????


.


Very courteous staff and good service


They sorted out thr fault on my dashboard which came up twice and then was told it was linked to the service.


The person who sold me the car texted me, which was fine at first but then started asking personal questions like what I was doing that evening and put kisses on the end of the messages


Very helpful and friendly and efficient


Just would have s likevthe car back fully cleaned like I was told it would be


I always receive good customer service at Renault Orpington


No further comment to make


The service has always been very good


great customer service, this is the 5th Car i've purchased for orpington dealership


Car not cleaned


Staff very friendly and helpful


I have used Renault Orpington for many years now and always the service is exemplary - the staff are friendly and helpful and go out of their way to help you. They are quite expensive but I feel confident in bringing my vehicle in even for the smallest thing and know they will attend to my needs


Kept informed by friendly and helpful staff.


The staff at Renault Orpington are alway very genial. Usually, I deal with Alan, who I cannot praise highly enough. Mark, too, is exceptionally helpful. I have no qualms whatsoever about visiting Renault Orpington for advice, spare parts, or servicing.


Great car and staff were excellent and professional.


We was looking to get a new car but, wasn't sure what dealer to go to with. We had decided to go to 3 dealership on the 3 cars we had been thinking of. Shen put our mind at rest once we had seen and test drove our car. Thanks to shen we decided to go with Renault.

There are no reviews for the services department yet.
  • Sort reviews by:

  • Would recommend
  • 27/04/2018

[no comment made]


  • Would recommend
  • 04/09/2017

i didn't require finance or request a test drive. however, I was disappointed that the vehicle had a small dent/scratch below the wiper arm on the tail gate that wasn't pointed out to me.


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 29/08/2017

Very good service from Rob


  • Would recommend
  • 26/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

[no comment made]


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 19/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

..


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

I bought the vehicle sight unseen over the phone . I told the sales person Iwould be paying in full and did not require finance. As I live in Worthing the car was delivered to my home and will be serviced locally. Exelent service from all staff involved.


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

None. Thank you


  • Would recommend
  • 07/08/2017

I was very happy with the service I received from David Rowe - he was friendly, professional and efficient throughout. I did tweet @RenaultUK to ask them to pass my thanks on to him but they never replied.


  • Would recommend
  • 04/08/2017

No


  • Would recommend
  • 01/08/2017

strange symbol appeared on SatNav - pulsating circle superimposed on triangle (?), also seemed to freeze display - this on M23 south of Gatwick


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Not at this time.


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

After picking up the vehicle and when I got home I felt the clutch to be very high in the pedal, and in my laymans experience thought the clutch was ending its life span.I discussed this with the sales agent on that day. (Last Saturday) and he informed me a engineer would call me to discuss this. As of today's date I have yet to receive a call. Also now the engine management system light has come on. I do feel on a vehicle that is only a couple of years old and has just had all its checks prior to handover should not be happening so soon. I am away on holiday now, but could somebody please reply by email a suitible time for the car to be collected and addressed please. Thank you Nigel Born.


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

I was trading in a Captur so did not require a test drive


  • Would recommend
  • 10/07/2017

Rob allum was excellent. Really helpful and found the exact car we wanted. Would definitely come back


  • Would recommend
  • 09/07/2017

I always buy Renault. Especially since.you are pioneering zero emission/driving pleasure.


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

The car had some scuff and something stuck to the door handle. A new part was being ordered but I have not been notified about when it will be fitted.I also have questioned for the second time,the breaks feeling not has sharp as I think they should be. This makes me think they are worn down a bit. The previous Renault employee who drove the car may have been heavy on the breaks. I would like assurances on this. Other than that the car is very enjoyable to drive. Salesman David was very good and fair. I look forward to the couple of points I have raised being sorted. Thank you!


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 01/07/2017

[no comment made]


  • Would recommend
  • 30/06/2017

[no comment made]


  • Would recommend
  • 30/06/2017

[no comment made]


  • Would recommend
  • 28/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

No - Really delighted with the service received.


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 23/06/2017

It was a pleasure dealing with David Rowe, very thorough and clear. Enjoying the new Renault. Thank you.


  • Would recommend
  • 21/06/2017

Very impressed with David, wasn't pushy just gave us all the facts we needed to make a decision.


  • Would recommend
  • 20/06/2017

The car is mak


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

Nome


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

No


  • Would recommend
  • 14/06/2017

n/a


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

Martin Moore sold me my Kadjar. He was fantastic. He was not in the least bit pushy, he put me at rest, reassured me that no question was too silly. I came to the show room to have a quick look at the Dusters as I was thinking that it might be time to start thinking about buying a new car in a few months time. I came out with the first Kadjar that I looked at. Martin is obviously a very good salesman! He sorted out the finance for me and made it seem as if nothing was too much trouble. I loved the videos of the car that he sent and the links to You Tube to show me how to work everything. Fantastic service. Thank you very much.


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 02/06/2017

[no comment made]


  • Would recommend
  • 20/05/2017

I received a professional and courteous service from the branch and would recommend them.


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

No questions, but I was very impressed with the first class service offered by Martin Moore. One very small complaint is that, after 200 miles, I received a tyre pressure warning. When checking the pressures I found that they were all at 40psi. I believe the cars come from the manufacturers over inflated, and this should have been picked up during the pre delivery inspection.


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

[no comment made]


  • Wouldn't recommend
  • 23/04/2017

No


  • Would recommend
  • 18/04/2017

No


  • Would recommend
  • 16/04/2017

[no comment made]


  • Would recommend
  • 15/04/2017

[no comment made]


  • Would recommend
  • 14/04/2017

[no comment made]


  • Would recommend
  • 13/04/2017

No questions, it was a very smooth transaction, we were given instructions on all the main features of the car, it was all done in a very pleasant unhurried manner and we were very happy with the whole experience. Just one small niggle - the switchboard staff could have been more friendly


  • Would recommend
  • 13/04/2017

Just to be clear. I was not offered finance because i indicated that it would be a cash sale from the start. I was told about after sales but not introduced to an actual department These questions as they appear do not generate a true experience of buying my car.


  • Would recommend
  • 13/04/2017

I do not have a question, but I would like to say that both the first sales representative and Martin who looked after us as we purchased our car were very professional and very kind and happy to answer any question or query we had.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

I was not offered a test drive as I'd driven the Kajar at another dealer and it was not necessary. I do not live locally so I did not need to be introduced to the service team.


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

No Rob was very helpful.


  • Would recommend
  • 20/03/2017

I did feel as we were buying a second hand electric car a little more help with getting the home charging point installed would have been helpful. We cannot fault Martin for his help.


  • Would recommend
  • 17/03/2017

I would highly recommend Renault Orpington and the salesman that I dealt with David Rowe was really helpful and answered any questions that I had and took the time to explain everything to me in detail.


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 14/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

Great service from all the staff


  • Would recommend
  • 09/03/2017

Living in the west midlands the last 3 question are n/a. Everything went very smoothly. Praise for the way rob allum sorted things.


  • Would recommend
  • 08/03/2017

car bought online (I knew what I wanted) and I corresponded with salesperson David Rowe who was very helpful. Car delivered to my home address by helpful delivery driver who gave a good briefing


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

I was very impressed by Leon Wolf that I would felt comfortable to contact him if I did have a problem.


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

martin very helpful from start to hand over


  • Wouldn't recommend
  • 01/03/2017

No. But please remember that I live 140 miles from Orpington so i should not recommend you to a friend. I said at the beginning that I did not want finance nor a test drive.


  • Would recommend
  • 28/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

No


  • Wouldn't recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

Straightforward part-exchange deal. Repeat purchase.


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

The vehicle had a scratch to the front grill which has been badly touched up, also it was covers in white clay underneath where it obviously had been in a field, I had to take it & get it jet washed properly , I think the vehicle should of been checked for these problems before hand over as I now have to return the vehicle to have a smart repair done, for this to happen on a new car I think is very below par !!!


  • Would recommend
  • 14/02/2017

Leon Wolf was great


  • Would recommend
  • 14/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

Great friendly service , no pushy sales pitch. Very happy with my New car . Thank you :)


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

The above question was answered 'NO' because it was a Saturday. The salesman said he would have if they were there.


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

No questions. Everything went smoothly and we were looked after very well by David, inperson, by phone and via email.


  • Would recommend
  • 05/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

As a car salesman working in another renault dealership I was impressed with leon's overall approach to my purchase. Many thanks


  • Would recommend
  • 04/02/2017

Excellent service very pleased with our salesman rob Allum. He explained all details and the trading in of my car was done easy and efficiently. We are Delighted with the car.


  • Would recommend
  • 04/02/2017

Nothing comes to mind...


  • Would recommend
  • 03/02/2017

Very satisfying sales process and an excellent example of how a sales experience should be .David Rowe did everything I asked and in the time frame he said he would.


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 30/01/2017

I was very pleased with the friendly relaxed nature of Rob the salesman who dealt with me. He was very informative and helpful without being 'pushy'


  • Would recommend
  • 27/01/2017

I would like to say that the whole car buying experience was excellent,David Rowe was very helpful,he contacted me when he said he would,was not pushy and was very knowledgeable,I can honestly say it is the best car buying experience I have encountered Many thanks


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

Had to top the vehicle up with oil which surprised me as had a service before handover, could you give any reason for this?


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 11/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 07/01/2017

[no comment made]


  • Would recommend
  • 05/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

not overly pleased with the windscreen clearing in cold weather


  • Would recommend
  • 03/01/2017

[no comment made]


  • Would recommend
  • 22/12/2016

No


  • Would recommend
  • 19/12/2016

No further questions, thank you Martin


  • Would recommend
  • 19/12/2016

[no comment made]


  • Would recommend
  • 18/12/2016

[no comment made]


  • Would recommend
  • 18/12/2016

[no comment made]


  • Would recommend
  • 18/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016

No further questions. However, I would add that I wasn't offered a Test drive as I can only drive an adapted car. My wife and I were impressed by David Rowe's attention to detail and helpful attitude at all times when we were buying our Renault Capture.


  • Would recommend
  • 12/12/2016

Handover took place on a Sunday


  • Would recommend
  • 11/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

The van did not have a set of floor mats


  • Would recommend
  • 07/12/2016

Your customer parking facilities were very poor. I found it worse than a Tesco car park. Far too many vehicles in the limited area and no dedicated parking for customers. Very off putting.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 04/12/2016

No any questions were answered perfectly by Rob


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

No question but I just can't believe how well the car drives!! I'm so happy.


  • Would recommend
  • 30/11/2016

No questions Very pleased with service and the car! Many thanks to Leon Wolf.


  • Would recommend
  • 24/11/2016

No further questions. Just wanted to say how happy I am with my new car and the service I received from Martin Moore at Orpington.


  • Would recommend
  • 23/11/2016

no


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

Why doesn't the 1.6 come in Auto?


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

No questions but just a few comments. I wasn't offered finance because I explained that I had that in place when I first visited and that this is the best experience I have ever had with a car dealership and car salesman. Thank you!


  • Would recommend
  • 05/11/2016

No. With regard to finance I made it clear from the start that I was paying cash and didn't want finance so there was no point offering it. Although I wasn't introduced to the after sales team we discussed service and maintence and I was happy. Generally an excellent experience and David was fantastic. Plenty of time given and everything explained exceptionally well. 10 out of 10 (and I don't ever say that). I also don't normally answer these surveys and have only done so on this occasion because I was so pleased with the service provided


  • Would recommend
  • 03/11/2016

We did not wish for finance and as we live 150 miles away we did not wish to be introduced to the aftersales dept. Thank Martin Moore for looking after us so well


  • Would recommend
  • 01/11/2016

No


  • Would recommend
  • 30/10/2016

Re the previous question - I already have a Renault that comes for servicing so I had no need to be shown anything.


  • Would recommend
  • 24/10/2016

all the staff were very helpful. and all went smoothly thank you very much.


  • Would recommend
  • 20/10/2016

No


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 08/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

martin the salesman at orpington is a credit to the branch he was very helpful.quality staff are few today


  • Would recommend
  • 21/09/2016

no


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 17/09/2016

[no comment made]


  • Would recommend
  • 13/09/2016

The aftersales dept were not open. The whole experience was excellent.


  • Would recommend
  • 13/09/2016

i didn't want to meet aftersales since i will get my services local to my house


  • Would recommend
  • 11/09/2016

Was not harassed or pressured into buying the car, which is important from a customers point of view. Raised some points on the car which were rectified. Was able to contact the sales person as I had some questions after the sale. Happy with the outcome thankyou David..


  • Would recommend
  • 10/09/2016

No questions - just explanations of above. I had already test driven a Captur elsewhere, did not want finance and will not be using Orpington's aftersales because we live in Thurrock. The salesman knew all of this.


  • Would recommend
  • 10/09/2016

[no comment made]


  • Would recommend
  • 10/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

No


  • Would recommend
  • 02/09/2016

No information on how to alter led headlights on continent in manual


  • Would recommend
  • 31/08/2016

A smooth change over of car. Very happy with the salesmanship of Rob. Explained everything and took the time to introduce to the car. All in all 10/10


  • Would recommend
  • 30/08/2016

Finance was discussed but not required and due to distance the after sales team were not met, but were discussed.


  • Would recommend
  • 29/08/2016

Excellent sales man not at all pushy like other dealers, very honest straightforward . Excellent to deal with friendly , spot on . Very professional. x


  • Would recommend
  • 29/08/2016

I want to purchase a service plan but David Rowe has not called me back yet


  • Would recommend
  • 27/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

A very impressive service, would definately use again.


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 14/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

Sale conducted by phone - we were clear we did not require finance and did not need a test drive - the car was delivered to us. Rob Allum (salesman) extremely polite, professional and efficient. A credit to your company.


  • Would recommend
  • 11/08/2016

We were very please with the way we were dealt with by everyone we came into contact with. Everyone seemed happy to help us and were very polite.


  • Would recommend
  • 11/08/2016

No questions, just to say a big thank you to Martin who was fantastic. Delighted with the car and the service - a pleasure to see a dealership with so many smiley, friendly members of staff.


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

Already had payment sorted,also owner of similar van so test drive not needed. I purchased through seeing your advert for this van. Found salesperson Jaquie Smith of Orpington branch helpful and did what she said she would do. Tried to buy a vehicle locally but was let down on contacts from Renault and Vauxhall, promised to call me but didn't.


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

No, returning customer


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 25/07/2016

Had a problem with a stain on the rear seat after the application of G3 GEN, Sales Manager, Paul Davis, was really helpful, and replaced it with a new one and treated with G3 GEN application.


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Wouldn't recommend
  • 21/07/2016

I am extremely disappointed with the after care service I have had. Hardly had the car anytime at all and had two faults. On both occasions I have found the service awful and mislead about what's happening to my car. Been told twice they would "wash and clean" as they were trying to compensate for having issues, neither time this was done. Also on both occasions u was told I would need to pay if I wanted a courtsey car, given its a BRAND new car and there are two faults existing on it I found this appalling. Would not recommend and I am very glad I did not purchase any of those aftercare packages as I would not want to be tied into this dealership. Seriously considering having to sell or return this car if there are any more faults as I have had to lose a days pay today to be able to drop it off.


  • Would recommend
  • 21/07/2016

There was no need to meet aftersales as Croydon will be servicing


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 13/07/2016

[no comment made]


  • Would recommend
  • 10/07/2016

I'm not sure what is meant by being 'introduced to the after sales department' so unable to answer properly.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

As I live in Scotland your after sales department was not appropriate . Our Representatuve David was most helpful . Thanks


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

all in all my experience with the Renault was very pleasant and I was made to feel quite comfortable by the salesman


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 30/06/2016

No


  • Would recommend
  • 24/06/2016

[no comment made]


  • Would recommend
  • 24/06/2016

David who sold me my car was excellent in terms of his service and knowledge. Thank you


  • Would recommend
  • 23/06/2016

We will service at London west


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

No. The last three questions were put to us, but we had our own finance arrangement, we were offered a test drive but a friend of mine has a Captur so we knew it, and we were told about the after sales department, but because we lived quite a way from Orpington, we left it that we would contact a Renault dealer closer to home when the time arose. We were very impressed by your salesman David Rowe, he could not have been more helpful had he tried. Thanks KN


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 12/06/2016

We didn't,t need finance and the after sales department do not work weekends. Martin Moore the sales executive was great. He is a great advert for renault.


  • Would recommend
  • 12/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

No. Your representative ((Leon Wolfe) was very helpful, polite and courteous.


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

I almost did not purchase as we were refused any discount . Sales exec was fine Thanks


  • Would recommend
  • 01/06/2016

I almost did not purchase as we were refused any discount . Sales exec was fine Thanks


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 29/05/2016

never needed a test drive.


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

All good


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 15/05/2016

Excellent service, helpful, flexible and efficient. Very satisfied and would recommend this service to friends and family, many thanks.


  • Would recommend
  • 14/05/2016

[no comment made]


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 30/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 28/04/2016

Leon , the sales person was exceptionally flexible, friendly, didn't push any pitch, yet professional in his approach


  • Would recommend
  • 27/04/2016

no


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

No


  • Wouldn't recommend
  • 18/04/2016

There was a miss communication regarding the deal with part x changing my vehicle. I was not showed around the car, or given a tour of it. We travelled along way all the way from Yorkshire wasn't even offered a drink. Literally wasn't welcomed what so ever.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

Great service from Martin Moore


  • Would recommend
  • 12/04/2016

[no comment made]


  • Wouldn't recommend
  • 11/04/2016

When I received the car, the wheel arches were covered in what can only be described as a white cement/filler like substance. To my dismay this was also smeared on the bodywork on the back bumper paintwork and both drivers side wheel arch paintwork. It has taken me all weekend to carefully try and remove the substance without damaging the paintwork which has been difficult. I was also promised that the car would be driven up on a trailer, not by someone driving it up and putting 200 miles on the car. What was this substance that my car was covered in? did it leave the dealership looking like that??


  • Would recommend
  • 07/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

The car was listed as having Lane Departure Alert, but it does not. Can it be retrofitted, please? Please contact me regarding this issue. Thank you.


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 02/04/2016

The after sales dept was mentioned, but it was closed at the time of handover.


  • Would recommend
  • 31/03/2016

Did not request test drive and did not need to see the after sales dept as this is not my local dealer and therefore I will not be using them for servicing etc.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

No


  • Would recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

Why was my car not supplied with a handbook for the MediNav and a service schedule booklet as outlined in the cars handbook?


  • Would recommend
  • 22/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

Martin was our salesman and he was over and above Helpful we got exactly what car we wanted and extremely friendly will always come back


  • Would recommend
  • 17/03/2016

I didnt need finance, very good buying experience and would use again and recommend.


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 14/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 12/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

I bought this car from Scotland so there was no need for test drive or aftersales team. Rob Allum was very helpful and the purchase went smoothly, happy to recommend.


  • Would recommend
  • 05/03/2016

Thank you for your great service


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

Just waiting for spare key to arrive and arrange to have it programmed - in.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

no


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

Sorry the first form I submitted was incorrect as we were offered finance but it was not relevant as we payed cash. Also your branch is approx 60 miles from us so we would use a closer branch for after sales. However we had need to return to the branch to have a cosmetic dash part replaced and David Rowe handled the problem in an excellent manner providing fuel compensation for the journey.


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Wouldn't recommend
  • 06/02/2016


  • Would recommend
  • 06/02/2016

Mr Martin Moore is a fantastic member of your sales team at Renault Orpington. He couldn't have been more helpful. Many Thanks to him.


  • Would recommend
  • 03/02/2016

[no comment made]


  • Wouldn't recommend
  • 01/02/2016

The answer to your first question is difficult to answer. I like my Clio greatly but have to say am somewhat disappointed how a particular matter was dealt with by the dealership. I bought the car from Timothy Eldridge who assured me before I purchased the vehicle that there had only been 1 previous owner - namely the Renault garage in Orpington. I agreed to purchase the car on this basis. When my V5C document arrived it clearly stated that there had been 2 previous owners before me. When I contacted Mr Eldridge re. this he was surprised. After a considerable time he came back to me and stated it was some sort of error on their part with re-taxing the car. I am still confused re. this as you don't re-register the car to re tax it. I pointed out that I felt I had been misled by him re. this issue and that any assurance he gave me was actually worthless if the official documentation from the DVLA stated otherwise. To this end I then contacted the DVLA myself to understand the keeper history of my car as I felt this was the only way to get to the truth. After much form filling and making a payment to access this information from the DVLA they themselves issued me with a replacement V5C. I feel that Mr Eldridge misinformed me from the outset and then didn't deal with the matter to an effective resolution. I regard this as poor customer service as the 'error' was with Renault and not with me. It is on this basis that I would not recommend the Orpington dealership to a friend. Grateful for your response re. this matter.


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

Why did it not come with an armrest or a spare wheel


  • Would recommend
  • 22/01/2016

No to above as did not want finance, had previously driven that sort of car so didn't need test drive and will be servicing car at Renault closer to home in Wales. Very helpful staff.


  • Would recommend
  • 21/01/2016

Enquiry was made by phone for a cash purchase, no test drive required but after travelling 250 miles to pick up the vehicle it would have been nice to have been offered a cup of tea.


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 18/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 05/01/2016

[no comment made]


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 23/12/2015

No questions. I was very happy with the experience. Thanks.


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Wouldn't recommend
  • 11/12/2015

When picking up the car there were problems. please see separate complaints email sent to martin.


  • Would recommend
  • 08/12/2015

I wasn't offered a test drive as the vehicle that I was purchasing was not on sight, I'm fairly sure that the salesman Rob would've asked me had it have been as he was extremely polite and helpful.


  • Would recommend
  • 07/12/2015

I wasn't introduced to the aftersales department, as I collected my car on a Saturday. I'm sure the aftersales will be as good as the sales service from Martin Moore was.


  • Would recommend
  • 06/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

Was great. Leon Wolf was amazing


  • Would recommend
  • 01/12/2015

I bought of the back of martin the salesman advise and knowledge of the car over the phone. I have to see he lived up to all his promises and the car is even better than I thought it would be. I love it!!!! So big thanks martin and renault.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 27/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 16/11/2015

[no comment made]


  • Would recommend
  • 14/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

No


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 29/10/2015

Rob was a great sales guy - we did not want a test drive as we had the same car 2005 to 2012. . Also no point re service dept as we live over the other side of London - great car and really happy with everything


  • Would recommend
  • 29/10/2015

I have submitted the questionare even though I am still waiting for the car to be delivered & as yet am still not in receipt of it.


  • Would recommend
  • 29/10/2015

No further questions but a huge thank you to Martin for his professional and kindly manner from start to finish.


  • Would recommend
  • 29/10/2015

No further questions but a huge thank you to Martin for his professional and kindly manner from start to finish.


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 27/10/2015

Please thank your representative Mr Leon Wolf for his professional assistance in the purchase of my new car.


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 23/10/2015

[no comment made]


  • Would recommend
  • 20/10/2015

very helpful when we had an issue with the car on collection.


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

No


  • Would recommend
  • 01/10/2015

Fabulous care during and after from Martin Moore.


  • Would recommend
  • 29/09/2015

[no comment made]


  • Wouldn't recommend
  • 29/09/2015

Bad customer service . The car had damaged body work and u haven't heard anything from the dealer in over a week so I brought a car and it's stayed in the dealership.ever since have decided to reject the car and get a refund tomorrow.you should be ashamed of your sales man and manager at Orpington.


  • Would recommend
  • 28/09/2015

No - Great Service was received


  • Would recommend
  • 24/09/2015

An all round good service from your salesman .


  • Would recommend
  • 20/09/2015

Once again a great service from Rob, dealt with him a few years ago when I purchased my Clio RS Cup and now my Twingo. In all honesty if it wasn't for the service I have received from Rob over the last few years I would not have been back to purchase another Renault as I have a heck of a time with the service department.


  • Would recommend
  • 17/09/2015

Not currently.


  • Would recommend
  • 16/09/2015

Could you please send through a reminder of the service milestones?


  • Would recommend
  • 12/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

great service


  • Would recommend
  • 08/09/2015

None


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

I have received very good customer service from Mr ALLUM


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

No


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

Friendly and helpful from start to finish and got a good price so thought id say thanks by completing this. And thanks to rob at Orpington, pleasent guy to deal with.


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

The only thing I was not sure about ie the Service book /Log. I can`t find a service book. However there is some pages inside the actual owners manual. Would you kindly let me know if those pages form the actual Log book. Thank you. Also I was rather dissapointed that there was a small knock in the paintwork which was not visible when we looked over the car. To be fair you had only got the car in that morning and it was filthy dirty. We only saw it when we came to pick it up It is on the Passenger door on the Drivers side. The car is fantastic we are delighted with the spec of the car the equipment and fittings inside are first class.It just put a bit of a damper on the occasion buying a car that is only 4/5 months old. I would ecpect the odd knock on a second hand car but that is a place I would not expect to find one.


  • Would recommend
  • 17/08/2015

Excellent, friendly & helpful service throughout. A first class purchasing experience.


  • Would recommend
  • 15/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 12/08/2015

Didn't need a test drive and no one in after sales as Rob let us pick the car up late as work shifts


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

Please note, the staff at Orpington were already aware I had test driven a Captur and it was already known I did not require finance so please don't misunderstand my answers.


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

It took 4 weeks before this vehicle (which I love) to be delivered to Orpington. Although Martin was extremely helpful - we were let down by management. We were told repeatedly that the car was on it's way - only for management to fail to deliver the right information. We were lied to time and time again. My car was then delivered from Southampton to Manchester when Martin asked for it to be delivered to Orpington - but no one was listening. Very poor service on management. I have no problem with all the help that Martin gave us.


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 29/07/2015

[no comment made]


  • Would recommend
  • 29/07/2015

No questions but a friendly experience all around.


  • Would recommend
  • 28/07/2015

Your staff are the best! Martin Moore mark charn and Rachel coster are fantastic x


  • Would recommend
  • 28/07/2015

Your staff are the best! Martin Moore mark charn and Rachel coster are fantastic x


  • Would recommend
  • 26/07/2015

Very happy with the service provided. I was not introduced to the after sales team as they were not available when I collected the car.


  • Would recommend
  • 25/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

Service was very good and we are very happy with the car


  • Would recommend
  • 22/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

[no comment made]


  • Would recommend
  • 13/07/2015

First class service from Rob Allum And Jacquie Smith they done Renault Orpington proud.


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 30/06/2015

Bought at a distance - Northumberland - via Autotrader and phone / email hence most of above not applicable. Very happy with service provided by Leon Wolf - he sorted everything out very efficiently and car deliverd bang on time. Give him a pat on the back from us!


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 20/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

As I live 300 miles from the garage some things on survey don't apply. The dealership was friendly and the salesman Leon Wolf was great, the car was cleaned and very presentable, and only wish my local dealers were as good. Will certainly use again.

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