Renault Orpington

01689 242057
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More training on the new computerised system would have meant that I spent less time at the handover of the vehicle


I felt very comfortable with the way everything was and im enjoying my new car


Junior sale assistant made great effort to find us the right car/colour , Tim was also brilliant finishing the sale and after sale


The overall experience is great, we knew the car we order will take longer to delivered, the salesman kept us informed and the handover is smooth. The car is excellent to drive.


No thank you


No sales pressure, always willing to help but their hands are tied with poor build quality of the Renault Zoe - my second Zoe.


Shen was extremely helpful & a pleasure to deal with.


Max at the branch was fantastic, so helpful, would recommend anyone to go and see him to sort out there new car.


I was very happy with all his help and all the team and I’m really happy with my new car


Very helpful staff. No problems


The sales person Max Wilson was great and very enthusiastic. Car was handed over by Sergio Garaguso and he was excellent and the best handover I have had. Car is great.


From when I took the test drive to collection of me vehicle everything went well and on time. Friendly help full staff.


I was very haooy with the service i recieved from tim regarding my new car and i love it thank you


We received a warm and friendly welcome. Max Wilson was our Salesman, and he was extremely helpful, polite and friendly. We are completely satisfied with our whole experience with Renault Orpington. Therefore, we would Highly Recommended them.


The receptionist was very kind and quickly arranged for a sales person to see me and made me a coffee and offered by son a drink. The sales person was friendly and professional he provided lots of information about the vehicles I looked at and helped me find a financial option that worked well for monthly payments. I was able to call for advice regarding insurance before collection and called a few days after collection to check I was happy and if I had any questions. So far I cannot daily my experience and have already recommended Orpington Renault to several friends and colleagues


The whole process was quite straightforward. Max, the sales advisor, dealt with me brilliantly as we had built up a tentative relationship over the previous 6 months of popping in, so I felt very comfortable. The dealership is well-known in the area, so I was more than pleased to use it. Whenever I’ve wandered in, the staff seem very friendly and don’t hassle you while walking around.


warm welcome and efficient service.


Renault Orpington is fine - I have dealt with them for many years. However, the delivery time on new cars is, in my experience, too long. The last new car I bought took 5 months to arrive and this one took 3 months, for standard models with no extras. I think this is way too long and would probably put me off ordering from Renault again.


Very happy we found Renault Orpington as staff are very professional.We were well looked after through our recent visits and Tim Eldridge was very helpful and informative with our Motability car.


Service was OK not amazing. Perhaps include a read of the book 'Raving Fans' as part of customer service training. I had a lull when waiting to take delivery and had to chase for information as my original sales person left the company. There were no nice touches on collection. Car mats left in the boot etc. I had to go in the car with them to fill up with petrol in order to pick up the new car. Just seems a little bit poor on the overall customer experience i.e. no WOW factor. I do have a problem with my new vehicle I need to return to the dealership to let them know. Could do better....!


Our experience visiting Renault car dealer in Orpington , friendly & helpful staff that greeting you in warm & friendly manner and very helpful .Also you are offered a drink ie : coffee ,Tea . The staff go above & beyond to help to find you the right vehicle to assist your needs & budget.


Our experience was really straight forward from the first telephone call/enquiry we dealt with Max Wilson who never pressured us in anyway & was as honest with us all the way through the deal. Best car deal we have ever had any dealings with so far. We will definitely recommend the garage & Max to our friends & family


Excellent, professional service.


The guys at Renault where really good and helpful including Sergio finance manager and shien who sold me the car


This is the 4th new car I have bought from Renault Orpington. I have always found the team to be professional, courteous and helpful.


Max Wilson provided excellent service with a sound knowledge of all aspects of the car and finance package. It was a pleasure to speak with Max.


I already knew what car I wanted as I came through car wow. The salesman was professional throughout my experience and I appreciated the regular updates from him. I particularly appreciated it when I thought I had ordered stuff and didn’t, that he remained calm. Although I used Orpington instead of my nearest, Beckenham. Both didn’t feel like the hard sell.


Sales advisor and team had excellent knowledge of products. Offers and car details explained very well. Customer service was spot on and nothing was too much in regards to information and questions.


Was very satisfied with the my purchase experience


Tim Eldridge was excellent he handled the whole process extremely efficiently and was very friendly. Would be happy to recommend him.


HAPPY


From the first moment until the last Max was extreamly helpful and fully informative. He kept me upto date constantly. He even helped me after when I was stuck on a few things. He was willing to give me a call and explain what I needed to do. He couldnt have done more.


My only minor concern was 2 days after I collected the car there was a minor scratch on the drivers door. This may have happened after taking delivery although it may have been there when i picked it up.


Excellent service from start to finish. Oils not Excellent service from start to finish. Could not have been more helpful


Max Wilson at Renault Orpington was excellent, I'm glad I was able to buy my new car from him.


All sales staff and managers were very helpful


They are slow in dealing with the very minor problems that I have had with paperwork etc since taking delivery of our new vehicle


Max Wilson was extremely friendly and very helpful, it was a Very easy pleasant experience ordering and collecting my new car thanks to Max. I will be back in the next 3-4 years to order my next car!! very happy customer.


I have no problem with service I received from the sales team they are very good. My only problem is that I am not able to use the telephone connection in my new car yet it worked in previous captur

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Have bought Renault cars for the last 25 years. always happy with the customer service. They always try their best to get exactly what i want . good servicing, don't leave you hanging around longer than they have to. Nice friendly, helpful team !!


The guy on the desk that dealt with me was very polite chatty and very professional couldn’t have been any more helpful


Really nice guy on arrival telling me where to park & offering to park for me if I wanted him too. Griendly staff at service desk


.


The mechanic took time and care to isolate the problem and recommend the best repair, including joining me for a road test to identify the source of the noise.


A stress free experience. Staff were warm and friendly and did an excellent job.


I have always taken my car there since new, for servicing and more recently MOT inspection. I have always felt welcome by all to whom I came into contact with eg. spare parts staff and receptionists desk.


Always the best customer service and never disappointed all staff are very welcoming and always happy to help


Friendly staff Prompt answer to questions and didn't have to wait too long for my car Thanks


All team very friendly and helpful, great customer care given all times


Great


Excellent service, vehicle collected from home address on time, only slight niggle, car could have been vacuumed inside before return


Helpful, friendly staff. Kept us informed of what was happening. Excellent all round.


Service Was done quickly but I have to take the car back in September as faulty part was not in stock so it had to be ordered. I've now got to wait three weeks to have it fitted. Also when I went to pick up the vehicle after the service the gentleman on the reception wasn't in the best of moods. Not good customer relations.


Beyond expectation


Helpful staff, waited and had a coffee, pleasant area, so encountered no problems


Very helpful and friendly service manager.


Very friendly and answered any question i ask extremely polite .


On the whole good but unfortunately had to wait approximately a month to be booked back in after part was ordered.


A pity that no one told me about the Collect and Deliver service available. As I live a fair way from Orpington, I usually had to spend the day hanging around waiting for my car. Very pleased with this service now that the lady booking my car in mentioned it to me. Sadly the car wash is always poor. Usually comes back looking worse than when it left.


Very helpful as they provide a good service everywhere


Very pleased


I don't really have any issues, it was a reasonable experience and I'm satisfied.


Travelling to the showroom was a nightmare due to roadworks in the area. Booking was ok as was the service but the car wasn’t cleaned very well on the inside


Great customer service all round 5 *****


I would like to thank jass who is the work shop manager very professional service from him


Nothing to add


I feel confident that the job will be done properly and if there is a problem. I'm confident it will be resolved. My wife has had 3, Clio's in a row and we will be back.


Okay


none


Appointments are hard to get


Professional


Everyone is always polite and helpful I have been taking my car there since I bought also purchased there. Which says it all!


Very helpful staff.only issue was having to wait a month for a courtesy car.


On 20th April 18 I had my car serviced. It needed new seals to the windows which would be ordered. 15th May I had still not heard from Orpington so I called them to be told by a very abrupt member of staff they were short staffed. We didn’t agree on the seals,I’m not even sure they were ordered, I told the staff member they were the back ones, you could lift them off completely but he wanted me to bring the car back, we had a very heated argument, I was very angry that no one had bothered to contact me. On 22 May I sent photos and on 4 June Renault called me, some nearly 2 weeks later. Another heated argument with the same member of staff and it was agreed that it was best passed on to the manager to call me. The Manager didn’t call me as the message hadn’t been passed on by this member of staff! To cut a very long story short I rang and spoke to the Manager at the end of June, he was very helpful and I sent him an email of the problems I’d had with the member off staff, dates, details etc. After looking at the pics he phoned me and we booked my car in for the end of July which was my choice as I work full time and need to be here for school runs. Disgusted at the service I received but once the Manager took over my case I cannot fault him and he sorted it all out.


All went very well


A friendly and courteous group of people


Easy to book in completely satisfied with the service provided


Always a very good service and reception at Orpington Renault,...high quality service and staff always pleasant.


1


Met my expectations


the interior and boot could have been much cleaner.


The Renault team were friendly, courteous and wel informed.


Super


Excellent


Staff were very friendly and helpful and fully explained what the fault was and how it had been resolved.Could not fault the service at all and i have the upmost confidence in the garage's ability to provide excellent service. Mark on the service desk was most understanding with regard to my requirements. Thank you.


Excellent service and timelines provided for service. Only negative aspect is the very cramped car park, so finding it difficult to find/manoeuvre into a parking space.


I bought the car from this dealer, hence my visit. Although the salesman was helpful, he disagreed with me about the content of the Dacia website, regarding terms. The car was not valeted, it was poorly cleaned. The scratches that were supposed to be polished out, soon reappeared. The paintwork around doors that was supposed to be touched up, wasn't. But the salesman did turn around the car very quickly, he did explain all options available regarding insurance options, and explained the paperwork process. e.g. taxing the car. and he did organise the mot at very short notice. very obliging in most respects.


Very friendly staff. Willing to help.


Very efficient and friendly


Polite , knowledgable staff.


On arrival I stood and waited for approx 5 minutes there were 8 salesman walking around and didn’t even give me eye contact, I felt totally intimidated, they didn’t even say good morning. The service area should have a different entrance. The guy then said take a seat, didn’t say anything looking at a mobile phone was work related as it had car parts but again didn’t say sorry to keep you waiting how are you nothing. The guy on collection was much more friendlier and actually waited for me as the bus broke down on collection. However he was due to call me back the next day to take out a service plan, but no one has called me back!!! I just find the whole experience in Renault worse than going to the dentist in stress levels and totally intimidating. I don’t feel like that at Vauxhall’s when I take my husbands car in


satisfied with the service and experience.


I was very happy with the service at Renault orpington


Always good reliable service with a smile. Always helpful and car ready when promised


I was surprised that the service did not include an oil top up that was required. I was required to pay for this ( it is a company car with maintenance agreement). I have had top up oil in the car already (twice) and the car was less than a year old, the garage said this was not normal, so no criticism of the garage, but I am surprised this expensive new Renault needed oil and is using / burning oil, I have not had this experience with previous Citroen or BMW cars and this would be a notable consideration in my next company car.


Amazing service will definitely recommend.


I would rather speak to someone than text


As a woman I feel confident that I get honest and reliable advice, and the 'health' of my car is utmost.


I have no idea what engineer did so can not comment


Late collection but returned after a few hours. Have to wait a long time for an appointment


Nothing left to say. The whole visit was perfectly satisfactory.


Friendly and kind staff. Said it would be ready and it was on time. Thank you.


Friendly and helpful.


I only dropped off the car and returned later to pick it up, did not stay through hence no experience to relate.


Good service


Didn't get a quote for new front tyres I needed


Satisfied


noncomment


I have returned for several years as I have found this dealer reliable, friendly and fair. However, I did not use the body repairshop as it semed too busy to provide an estimate a couple ofyears ago. In general, a good dealership. Mark, the service supervisor seemed to deal with me and others in a positive and reassuring way.


good dealership, no problems.


The garage did not pick up on the paint that was flaking off at the back.


Im not very happy at all and feel they are stalling for time untill my warrenty runs out in 3 months.


Very good and perfect everytink!


Good and efficient service from the team. Very helpful over the phone. I am Generally a very satisfied customer


Efficient and friendly service


Mark Chand. What a lovely chap. GSOH, some would say.


They gave a list of finds in December 2017 and i sent my car for those fixes recently but they have carried over few more works without my approval. They charged me £200 for the components and £600 for the labour charge. Its really an expensive service to do it in Renault Orpington. They didn't clean the interior and they said its just a voluntary work and cannot be done with a good quality when i asked about it.


Alan, the receptionist was efficient, polite and respectful. At no time did i feel that he didn't understand what needed to be done. He called with an apology when he realised that my car was out of warranty, something that i had been aware of. The waiting time was reduced as much as possible if they were dealing with another customer. I have ben their customer for 3 years now and have never had any problems.


No further comment.


hassle free


Very friendly and reliable service


service was well done and on time.


I Bought a used car from Renault Orpington, a good experience all round, I dealt with David Rowe, he was very efficient and I was happy with his input in the deal.


Fantastic aftersales service so brilliant that my husband has decided to get his new vehicle from this dealership!


Replaced coolant only filled to MIN level rather than to the MAX mark. Replaced brake fluid grossly overfilled in reservoir and seal under it's cap distorted by being overtightened. Replaced engine oil found to be well above Max mark. Tyre pressures set to 2.5bar rather than the correct 2.2bar front and 2.0bar rear. Wheel nuts apparently tightened to 130Nm rather than 110Nm as per Renault Owner's Manual. No actual Service Manager available at Orpington with whom to discuss and resolve all these problems locally.


.


The service was fine but sadly I was sold the service package with the inclusion of a wash and vac which never took place. When I mentioned it at the dealership all I got was several staff telling me they didn’t wash vans at that dealership, no attempt to resolve the problem or remunerate me for services not received. I had a call several days later to check I was happy with everything so explained the situation and was told a manager would be in touch. Sadly again this didn’t happen so I will probably be unlikely to use the dealership in the future


All good of course, just a bit disappointed they left the sticky tape on the wing mirror that I had used to hold it together before it was repaired.


It was fine on this occasion. In and out in approximately 2 hours. The vehicle wash was offered but it was a particularly awful morning so we thought any kind of wash would have been a complete waste of time. If the weather was fine and dry we would definitely have accepted the offer.


Thank you


Very good and professional


Work was done on my bonnet and it was done well


Always friendly and helpful


Pass


Very pleased.


I really appreciated the video that was sent via text to explain the issues with my car which made it very transparent


Fast efficient service


Have always been satisfied with your staff and always done a good job


Very good service mark and rob are very good allways glad to come to renault orpington


A


All good - only minor issue was the quite late pick up of the vehicle on the morning of the service. Had specifically asked for the car to be picked up as early as possible - in the end this did not happen until around 10.30/11 due to other issues with the driver which were not communicated - however apart from that everything was fine


Friendly service and a clean car! Always a bonus


Mark was very helpful.


On visiting the dealer sometimes parking is a bit tight. There is always someone there to take the car and park it while you book in. The receptionists are very friendly.


The only problem was parking the car when I took it in for the service. The staff at Reception were very good


Friendly, helpful staff which makes all the difference when dealing with customers.


The car was collected from my home and delivered back to me serviced and cleaned on time as promised.


See previous note


Please help to get Z.E. services working!


The dealership still hasn't the facility to clean vans. The guy who collected the vehicle tried his best to help me. However if a full valet were possible it would enhance the experience. I did point out this problem last year to you and it's not Orpingtons fault.


Friendly staff


All good very happy


Staff very friendly and professional


My car has a very low mileage and has been serviced by Renault Orpington on the last three occasions. All of a sudden I was presented with a list of about four or five items, that they felt needed to be done, two of which were deemed to be needed as soon as possible and I was given quotations. This totalled nearly £1000. I would have thought that at least two of these items could have been mentioned on the last service. I am not at all impressed !


Your rep who served me was excellent, full marks to him.


Great


Efficient, helpful.


It was very good


Professional with a personal service. Very customer aware.


Perfect servicing & environment


Car booked in for Service and MOT. No problems found.


Good all round service


Easy to book a service, welcomed on arrival, shown where coffee etc was as I was waiting in showroom, work carried out quickly, overall excellent service


I am always made to feel welcome and they are a great bunch of people that work for you in the Orpington branch.


Excellent


I always take my car to Renault Orpington as I trust them to do a good job and the staff are very friendly.


Very helpful


Excellent service, couldn’t fault it. Well done Orpington Renault.


Very good face to face customer service.


I Had lost the code in the radio due to dead battery several months ago so was radio-less. Found that the mechanic had put the code back in even though I forgot to ask about it.


Very friendly and welcoming staff. Great service all round.


The service provided was excellent.I had booked the service on line and had a confirmation e mail back however when i arrived at Orpington at the arranged time they were not aware of the booking ,However as being customer focused they managed to get the service carried out.Excellent service


I have a motability car, and was very happy that I could have the car collected.


The service experience was great, the car was finished way earlier than I expected, the paperwork was explained in detail and I appreciate the complementary car washing service very much


I found the staff helpful and knowledgable and encountered no problems.


Everything was fine but.....before the last three services I pre mentioned a squeaking sound I get when I touch the brake pedal. Each time I get the remark that oil has been applied and over time the issue will clear up. I can advise that it has not cleared. It is still the case that when I touch the brake pedal I get a squeaking sound.


I was informed when my car was to be picked up, I was informed and sent a video about the service and was informed when the car was to be returned. All in all a problem free service. I was also called after the service and asked if everything was fine. Top marks for everyone at Renault Orpington. Thank you. Graham North


Very polite and efficient staff. Would recommend highly.


All procedures were excellent. The only drawback to Renault Orpington is the limited parking that is available.


ok service


Generally the service from Renault has been good, except with intermittent faults, these have not been resolved in the past – namely the automatic gear does not engage and stays in first gear. Stopping the car and turning off the engine normally resolves the problem. This fault was reported when we first purchased the car, but the dealer could not duplicate the problem so it has never been fixed. The gears stick about once a month, generally in town driving. The drivers door latch also becomes loose after a while, I have to tighten this up every four to six weeks.


Very satisfied with all aspects of the service of car. Great customer care - much appreciated.


.


People were very friendly


Quite happy with the experience thank you.


I had excellent customer service from Raz. He kept me up to date on the progress of my service and time specified.


Experience was good as always


Good quality service with a smile.


Completely satisfied with the work but my car was only cleaned in the front. The back hadn’t been touched


Friendly staff who kept me informed of any problems as they encountered them but always a with the assurance issues would be resolved.


I took my car into the Renault garage at Orpington as the offside headlight had failed. This is, of course, quite serious as it would not have been legal to drive at night with only one headlight. Unfortunately I had an appointment the following evening which I could not alter and that put me in a very difficult position. Despite the garage being very busy at the time they managed to fit me in there and then once I had explained my predicament. Actually, their performance came as no surprise to me as I have always found the staff at the garage to be understanding and helpful. I waited while the work was done and was pleased that it took less than an hour from taking the car in to driving it away with the new headlight in place. Very commendable.


Extremely friendly and helpful. Bit disappointed no biscuits this time to go with coffee (only joking)


Friendly, quick and efficient service. Kept me informed of progress and explained any work needed to be done.


Service was very friendly and professional, can’t fault them at all, just disappointed that the fault was not fixed and that no one has contacted me since


Very professional. Both guys at service desk were very informative, helpful and made my waiting appointment a very comfortable experience. Good communication with the man who was servicing my car. Would definitely recommend them to friends and relatives.


I was very satisfied


Very good service and we will use your services again for our next service and MOT


Renault Orpington arranged to pick my car up from my home and deliver it back to me after servicing, MOT and a complimentary wash. It could not have gone more smoothly.


.


Very efficient, friendly and helpful staff.


I had a service plan with my car from new in 2015. On 8th March 2018, I phoned Renault Orpington to book a service & an MOT. I explained to the lady, she looked up my details on the system, & confirmed my service plan. I arranged for an appointment on 23rd March with her. She confirmed that everything was fine & booked in. After i left my car with the Service Department on the day, i received a phone call saying that my service plan had expired 3 days previously, on 20th March. He told me this meant that i would have to pay for the service at a cost of £179. I tried to argue my point but he said there was nothing he could do. On my return to the dealer, i expressed my displeasure with the service i had received. I said that when i booked the car in, the lady on the phone had my service plan on the screen in front of her. Why did she not alert me to the fact that my service plan would expire by the time of my appointment? I received no answer to that question. When i later returned home, i looked through the paperwork, & was puzzled that the documentation was contradictory. On the Service Check Sheet, it stated my tire tread depths as 5mm on the front, & 6mm on the rear. However, on the Vehicle Health Check sheet, it stated my tyre depth 7mm on all tyres. On closer inspection, i had been given the sheet belonging to an completely different customer. I'm sure that Mrs M Clarkson, vehicle reg LX17VGC, phone number 07868011555, email address michaelclarkson01@virginmedia.com would be very interested to know that Renault Orpington have handed her personal details to a complete stranger. When i realised, I phoned Renault Orpington immediately. I was told that my sheet would be sent by post, then the person i was speaking to abruptly put the phone down on me. There was no apology, nor even a bit of courtesy of any kind. My questions: Why did the lady i booked the service with not warn me that my service plan would expire by the time of my appointment? How could the vehicle details of the wrong customer have been given to me? Who was given my details? Are your staff members even aware of Data Protection Legislation? Have they received any training of any kind? Why was the service department so rude so as to put the phone down on me when i drew this mistake to their attention. What i would like to see are answers to my questions (ALL of them), & a written assurance that these events will not be repeated, & a refund of the £179 to recompense me for the cost of the service, which would have been avoided if i had been alerted to the expiry of my service plan in the first place.


It was a routine service. I was quite happy with every aspect of the visit. My car was ready on time, which was important. The parking is very tight on site, but it’s hard to see how that can be improved.


Great customer service


Very good


I had my baby with me and was able to take him to an office to feed.


I had my car collected for it's annual service and was completely satisfied with the polite and efficiency of the person who took it. I was kept informed of it's progress throughout the time it was in Renault Orpington and had it returned fully cleaned and with all the relevant documents telling me exactly what work had been carried out during the service.


It was ok


I have to bring my husband(who is disabled)with me the staff are very good with helping me in and out to the reception area with him. I had a Curtis car from you and as there was a delay with the repair, they phoned me explaining the delay and told me to keep the car until the job was done. Then great help from the staff again when transferring my husband back into my car.Thank you all


Fantastic service always, staff very helpful with every aspect.


All good


Arrived half an hour before my 2pm appointment time, for a service and first mot . I asked if it could be done as quickly as possible as l would like to wait. I went down the road into Orpington to get a bite to eat, after an hour l was phone by Renault Orpington informing me my front wiper blades could do with replacing but not essential at this moment, l told them to replace them and was informed my car should be ready within the next 20 minutes. Returned half hour later my car was ready and l was driving home by 3.15 nice service l was so pleased with the way things went, could not do anything but award them 10 when asked for feed back .


Downside was as previously described (no phone call, iPod not paired)


Always friendly, helpful service


Nothing to add


Very satisfied


I suggest any work where bolts and nuts are removed and refitted must be fully vetted before return to customer to ensure the safety


Excellent polite service


All my contacts with Renault Orpington over recent years (ie since we started using them) have been extremely satisfactory. In particular, I want to single out for praise Mark, on the front desk, and Dave, the driver who collects and returns my car. Also Darren who has now moved from Orpington. Arrangements are easy to make, phone calls are returned promptly, likely work and costs thereof explained upfront, work is done on time, and we have never needed to return the car with problems following work. The service feels personal and friendly. I should mention in particular that when my husband died unexpectedly last summer and I had to pick up the reins, Darren and then Mark could not have been more helpful in bringing me up to speed with all I needed to know and do. (My husband had been the one who looked after the car). I was, and remain, extremely grateful to them for “going the extra mile”.


Friendly competent staff. Helpful and carried out works as agreed and within alloted time. I was kept informed and did not have to chase which was greatly appreciated.


I always find the staff very friendly and feel very welcome in all respects. This time I had to pay a lot of money for all the repairs. They offered to clean the car but this was done poorly, i.e. the interior was not touched. That left me a bitter taste.


I always receive great service the only problem is the lack of parking .


Because I had recently had surgery it was arranged that the car was collected and returned after the mot. This was completed with no problems.


My car was collected from my home by one of your employees who was very helpful. When it was deliverered it had been cleaned.


This visit was good but previous visits have been terrible especially booking process, waiting for appointment, rude service desk woman (but service manager James was excellent), waiting hours forcwirk to be done (disabled so difficult), etc. Told Motability Manager that i am looking around for a different car in May after 9 years & 3 Renaults.


always receive excellent service from friendly and informative staff. always contacted regarding the timescale for any work being done and when available for collection.Very pleased with any work that is carried out.


Rattle sorted under bonnet, but dashboard noise still there at times


The Staff were very friendly and helpful and comunication was very good.


No problems at all


Smooth and friendly visit, very informative when collecting the vehicle


Very reliable service kept me up to date all the time,will definetly be going back there again.


Previous answer explains my reservations.


Car booked in easily and kept to time. No problems.


Efficient, friendly


I have some issues about the Renault Orpington. Some of them (like driving in/out from the main road) could not be addressed, then some others could. It would be much better if someone would explain to me which work is scheduled to be done during the service. And then upon collection of the car - which works were done, when is the next service and what is planned. I missed that part. Almost feeling as Renault does not see the car owner able to comprehend the maintenance of the car.


The staff are very helpful and responsive


The problem was fixed quickly and efficiently and the underlying issue clearly communicated.


Whenever I have had to get in touch to make an appointment and take my car in for serving, throughout the whole procedure I have always found all staff to be friendly and very efficient and everything is completed speedly. Many thanks to all at Renault - Orpington for all your help ☺


As previously stated, my vechicle went in for service and mot, on collection the horn was inoperative and a side light was inoperative, both of which I believe to part of the mot test, when I pointed this out I was told that I was right about items being part of test and it was unacceptable this had happened and I would contacted regarding this incedent, no contact t was made by dealership to myself


Actually a simple MOT but was advised to change the Cambelt soon


It's really difficult to mark at Renault Orpington.


I missed certain information about wether I wanted my plugs and airfilters changed. I was in discussion with a salesman at the time, and the service team couldn't find me although I was still in the building. needless to say I was disappointed.


Very good all went smoothly they let me know of part required and let me know when it was all done


Friendly staff, always attentive.....


Good service undertaken throughout


Friendly, helpful staff. Job completed within estimated time and fairly priced.


Outstanding professional and courteous service throughout. Workshop even sent video of area needing rectification on car during service and MOT. Service customer staff manager was very helpful, professional and fully informative and personable throughout. Excellent advert for the garage.


I Excellent work and I am grateful for the service and excellent work and a clean car returned.


Everyone was really friendly, helpful and polite. Everything was explained clearly and I felt I wasn't being a nuisance waiting for my car.


Good work and kept informed at every turn. Polite and friendly.


First service carried out, courtesy car provided, ready at time stated, car cleaned and vacuumed.


Every thing was great


I only really bring this vehicle in for its MOT as it does very little mileage

  • Sort reviews by:

  • Would recommend
  • 27/04/2018

[no comment made]


  • Would recommend
  • 04/09/2017

i didn't require finance or request a test drive. however, I was disappointed that the vehicle had a small dent/scratch below the wiper arm on the tail gate that wasn't pointed out to me.


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 29/08/2017

Very good service from Rob


  • Would recommend
  • 26/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

[no comment made]


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 19/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

..


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

I bought the vehicle sight unseen over the phone . I told the sales person Iwould be paying in full and did not require finance. As I live in Worthing the car was delivered to my home and will be serviced locally. Exelent service from all staff involved.


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

None. Thank you


  • Would recommend
  • 07/08/2017

I was very happy with the service I received from David Rowe - he was friendly, professional and efficient throughout. I did tweet @RenaultUK to ask them to pass my thanks on to him but they never replied.


  • Would recommend
  • 04/08/2017

No


  • Would recommend
  • 01/08/2017

strange symbol appeared on SatNav - pulsating circle superimposed on triangle (?), also seemed to freeze display - this on M23 south of Gatwick


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Not at this time.


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

After picking up the vehicle and when I got home I felt the clutch to be very high in the pedal, and in my laymans experience thought the clutch was ending its life span.I discussed this with the sales agent on that day. (Last Saturday) and he informed me a engineer would call me to discuss this. As of today's date I have yet to receive a call. Also now the engine management system light has come on. I do feel on a vehicle that is only a couple of years old and has just had all its checks prior to handover should not be happening so soon. I am away on holiday now, but could somebody please reply by email a suitible time for the car to be collected and addressed please. Thank you Nigel Born.


  • Would recommend
  • 12/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

I was trading in a Captur so did not require a test drive


  • Would recommend
  • 10/07/2017

Rob allum was excellent. Really helpful and found the exact car we wanted. Would definitely come back


  • Would recommend
  • 09/07/2017

I always buy Renault. Especially since.you are pioneering zero emission/driving pleasure.


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

The car had some scuff and something stuck to the door handle. A new part was being ordered but I have not been notified about when it will be fitted.I also have questioned for the second time,the breaks feeling not has sharp as I think they should be. This makes me think they are worn down a bit. The previous Renault employee who drove the car may have been heavy on the breaks. I would like assurances on this. Other than that the car is very enjoyable to drive. Salesman David was very good and fair. I look forward to the couple of points I have raised being sorted. Thank you!


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 01/07/2017

[no comment made]


  • Would recommend
  • 30/06/2017

[no comment made]


  • Would recommend
  • 30/06/2017

[no comment made]


  • Would recommend
  • 28/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

No - Really delighted with the service received.


  • Would recommend
  • 24/06/2017

[no comment made]


  • Would recommend
  • 23/06/2017

It was a pleasure dealing with David Rowe, very thorough and clear. Enjoying the new Renault. Thank you.


  • Would recommend
  • 21/06/2017

Very impressed with David, wasn't pushy just gave us all the facts we needed to make a decision.


  • Would recommend
  • 20/06/2017

The car is mak


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

Nome


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

No


  • Would recommend
  • 14/06/2017

n/a


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

Martin Moore sold me my Kadjar. He was fantastic. He was not in the least bit pushy, he put me at rest, reassured me that no question was too silly. I came to the show room to have a quick look at the Dusters as I was thinking that it might be time to start thinking about buying a new car in a few months time. I came out with the first Kadjar that I looked at. Martin is obviously a very good salesman! He sorted out the finance for me and made it seem as if nothing was too much trouble. I loved the videos of the car that he sent and the links to You Tube to show me how to work everything. Fantastic service. Thank you very much.


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 02/06/2017

[no comment made]


  • Would recommend
  • 20/05/2017

I received a professional and courteous service from the branch and would recommend them.


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

No questions, but I was very impressed with the first class service offered by Martin Moore. One very small complaint is that, after 200 miles, I received a tyre pressure warning. When checking the pressures I found that they were all at 40psi. I believe the cars come from the manufacturers over inflated, and this should have been picked up during the pre delivery inspection.


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

[no comment made]


  • Wouldn't recommend
  • 23/04/2017

No


  • Would recommend
  • 18/04/2017

No


  • Would recommend
  • 16/04/2017

[no comment made]


  • Would recommend
  • 15/04/2017

[no comment made]


  • Would recommend
  • 14/04/2017

[no comment made]


  • Would recommend
  • 13/04/2017

No questions, it was a very smooth transaction, we were given instructions on all the main features of the car, it was all done in a very pleasant unhurried manner and we were very happy with the whole experience. Just one small niggle - the switchboard staff could have been more friendly


  • Would recommend
  • 13/04/2017

Just to be clear. I was not offered finance because i indicated that it would be a cash sale from the start. I was told about after sales but not introduced to an actual department These questions as they appear do not generate a true experience of buying my car.


  • Would recommend
  • 13/04/2017

I do not have a question, but I would like to say that both the first sales representative and Martin who looked after us as we purchased our car were very professional and very kind and happy to answer any question or query we had.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

I was not offered a test drive as I'd driven the Kajar at another dealer and it was not necessary. I do not live locally so I did not need to be introduced to the service team.


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

No Rob was very helpful.


  • Would recommend
  • 20/03/2017

I did feel as we were buying a second hand electric car a little more help with getting the home charging point installed would have been helpful. We cannot fault Martin for his help.


  • Would recommend
  • 17/03/2017

I would highly recommend Renault Orpington and the salesman that I dealt with David Rowe was really helpful and answered any questions that I had and took the time to explain everything to me in detail.


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 14/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

[no comment made]


  • Would recommend
  • 09/03/2017

Great service from all the staff


  • Would recommend
  • 09/03/2017

Living in the west midlands the last 3 question are n/a. Everything went very smoothly. Praise for the way rob allum sorted things.


  • Would recommend
  • 08/03/2017

car bought online (I knew what I wanted) and I corresponded with salesperson David Rowe who was very helpful. Car delivered to my home address by helpful delivery driver who gave a good briefing


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

I was very impressed by Leon Wolf that I would felt comfortable to contact him if I did have a problem.


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

martin very helpful from start to hand over


  • Wouldn't recommend
  • 01/03/2017

No. But please remember that I live 140 miles from Orpington so i should not recommend you to a friend. I said at the beginning that I did not want finance nor a test drive.


  • Would recommend
  • 28/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

No


  • Wouldn't recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

Straightforward part-exchange deal. Repeat purchase.


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

The vehicle had a scratch to the front grill which has been badly touched up, also it was covers in white clay underneath where it obviously had been in a field, I had to take it & get it jet washed properly , I think the vehicle should of been checked for these problems before hand over as I now have to return the vehicle to have a smart repair done, for this to happen on a new car I think is very below par !!!


  • Would recommend
  • 14/02/2017

Leon Wolf was great


  • Would recommend
  • 14/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

Great friendly service , no pushy sales pitch. Very happy with my New car . Thank you :)


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

The above question was answered 'NO' because it was a Saturday. The salesman said he would have if they were there.


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

No questions. Everything went smoothly and we were looked after very well by David, inperson, by phone and via email.


  • Would recommend
  • 05/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

As a car salesman working in another renault dealership I was impressed with leon's overall approach to my purchase. Many thanks


  • Would recommend
  • 04/02/2017

Excellent service very pleased with our salesman rob Allum. He explained all details and the trading in of my car was done easy and efficiently. We are Delighted with the car.


  • Would recommend
  • 04/02/2017

Nothing comes to mind...


  • Would recommend
  • 03/02/2017

Very satisfying sales process and an excellent example of how a sales experience should be .David Rowe did everything I asked and in the time frame he said he would.


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 30/01/2017

I was very pleased with the friendly relaxed nature of Rob the salesman who dealt with me. He was very informative and helpful without being 'pushy'


  • Would recommend
  • 27/01/2017

I would like to say that the whole car buying experience was excellent,David Rowe was very helpful,he contacted me when he said he would,was not pushy and was very knowledgeable,I can honestly say it is the best car buying experience I have encountered Many thanks


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 13/01/2017

Had to top the vehicle up with oil which surprised me as had a service before handover, could you give any reason for this?


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 11/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 07/01/2017

[no comment made]


  • Would recommend
  • 05/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

not overly pleased with the windscreen clearing in cold weather


  • Would recommend
  • 03/01/2017

[no comment made]


  • Would recommend
  • 22/12/2016

No


  • Would recommend
  • 19/12/2016

No further questions, thank you Martin


  • Would recommend
  • 19/12/2016

[no comment made]


  • Would recommend
  • 18/12/2016

[no comment made]


  • Would recommend
  • 18/12/2016

[no comment made]


  • Would recommend
  • 18/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016

No further questions. However, I would add that I wasn't offered a Test drive as I can only drive an adapted car. My wife and I were impressed by David Rowe's attention to detail and helpful attitude at all times when we were buying our Renault Capture.


  • Would recommend
  • 12/12/2016

Handover took place on a Sunday


  • Would recommend
  • 11/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

The van did not have a set of floor mats


  • Would recommend
  • 07/12/2016

Your customer parking facilities were very poor. I found it worse than a Tesco car park. Far too many vehicles in the limited area and no dedicated parking for customers. Very off putting.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 04/12/2016

No any questions were answered perfectly by Rob


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

No question but I just can't believe how well the car drives!! I'm so happy.


  • Would recommend
  • 30/11/2016

No questions Very pleased with service and the car! Many thanks to Leon Wolf.


  • Would recommend
  • 24/11/2016

No further questions. Just wanted to say how happy I am with my new car and the service I received from Martin Moore at Orpington.


  • Would recommend
  • 23/11/2016

no


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

Why doesn't the 1.6 come in Auto?


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

No questions but just a few comments. I wasn't offered finance because I explained that I had that in place when I first visited and that this is the best experience I have ever had with a car dealership and car salesman. Thank you!


  • Would recommend
  • 05/11/2016

No. With regard to finance I made it clear from the start that I was paying cash and didn't want finance so there was no point offering it. Although I wasn't introduced to the after sales team we discussed service and maintence and I was happy. Generally an excellent experience and David was fantastic. Plenty of time given and everything explained exceptionally well. 10 out of 10 (and I don't ever say that). I also don't normally answer these surveys and have only done so on this occasion because I was so pleased with the service provided


  • Would recommend
  • 03/11/2016

We did not wish for finance and as we live 150 miles away we did not wish to be introduced to the aftersales dept. Thank Martin Moore for looking after us so well


  • Would recommend
  • 01/11/2016

No


  • Would recommend
  • 30/10/2016

Re the previous question - I already have a Renault that comes for servicing so I had no need to be shown anything.


  • Would recommend
  • 24/10/2016

all the staff were very helpful. and all went smoothly thank you very much.


  • Would recommend
  • 20/10/2016

No


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 08/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

martin the salesman at orpington is a credit to the branch he was very helpful.quality staff are few today


  • Would recommend
  • 21/09/2016

no


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 17/09/2016

[no comment made]


  • Would recommend
  • 13/09/2016

The aftersales dept were not open. The whole experience was excellent.


  • Would recommend
  • 13/09/2016

i didn't want to meet aftersales since i will get my services local to my house


  • Would recommend
  • 11/09/2016

Was not harassed or pressured into buying the car, which is important from a customers point of view. Raised some points on the car which were rectified. Was able to contact the sales person as I had some questions after the sale. Happy with the outcome thankyou David..


  • Would recommend
  • 10/09/2016

No questions - just explanations of above. I had already test driven a Captur elsewhere, did not want finance and will not be using Orpington's aftersales because we live in Thurrock. The salesman knew all of this.


  • Would recommend
  • 10/09/2016

[no comment made]


  • Would recommend
  • 10/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

No


  • Would recommend
  • 02/09/2016

No information on how to alter led headlights on continent in manual


  • Would recommend
  • 31/08/2016

A smooth change over of car. Very happy with the salesmanship of Rob. Explained everything and took the time to introduce to the car. All in all 10/10


  • Would recommend
  • 30/08/2016

Finance was discussed but not required and due to distance the after sales team were not met, but were discussed.


  • Would recommend
  • 29/08/2016

Excellent sales man not at all pushy like other dealers, very honest straightforward . Excellent to deal with friendly , spot on . Very professional. x


  • Would recommend
  • 29/08/2016

I want to purchase a service plan but David Rowe has not called me back yet


  • Would recommend
  • 27/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

A very impressive service, would definately use again.


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 14/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

Sale conducted by phone - we were clear we did not require finance and did not need a test drive - the car was delivered to us. Rob Allum (salesman) extremely polite, professional and efficient. A credit to your company.


  • Would recommend
  • 11/08/2016

We were very please with the way we were dealt with by everyone we came into contact with. Everyone seemed happy to help us and were very polite.


  • Would recommend
  • 11/08/2016

No questions, just to say a big thank you to Martin who was fantastic. Delighted with the car and the service - a pleasure to see a dealership with so many smiley, friendly members of staff.


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

Already had payment sorted,also owner of similar van so test drive not needed. I purchased through seeing your advert for this van. Found salesperson Jaquie Smith of Orpington branch helpful and did what she said she would do. Tried to buy a vehicle locally but was let down on contacts from Renault and Vauxhall, promised to call me but didn't.


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

No, returning customer


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 25/07/2016

Had a problem with a stain on the rear seat after the application of G3 GEN, Sales Manager, Paul Davis, was really helpful, and replaced it with a new one and treated with G3 GEN application.


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Wouldn't recommend
  • 21/07/2016

I am extremely disappointed with the after care service I have had. Hardly had the car anytime at all and had two faults. On both occasions I have found the service awful and mislead about what's happening to my car. Been told twice they would "wash and clean" as they were trying to compensate for having issues, neither time this was done. Also on both occasions u was told I would need to pay if I wanted a courtsey car, given its a BRAND new car and there are two faults existing on it I found this appalling. Would not recommend and I am very glad I did not purchase any of those aftercare packages as I would not want to be tied into this dealership. Seriously considering having to sell or return this car if there are any more faults as I have had to lose a days pay today to be able to drop it off.


  • Would recommend
  • 21/07/2016

There was no need to meet aftersales as Croydon will be servicing


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 13/07/2016

[no comment made]


  • Would recommend
  • 10/07/2016

I'm not sure what is meant by being 'introduced to the after sales department' so unable to answer properly.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 03/07/2016

As I live in Scotland your after sales department was not appropriate . Our Representatuve David was most helpful . Thanks


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

all in all my experience with the Renault was very pleasant and I was made to feel quite comfortable by the salesman


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 30/06/2016

No


  • Would recommend
  • 24/06/2016

[no comment made]


  • Would recommend
  • 24/06/2016

David who sold me my car was excellent in terms of his service and knowledge. Thank you


  • Would recommend
  • 23/06/2016

We will service at London west


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

No. The last three questions were put to us, but we had our own finance arrangement, we were offered a test drive but a friend of mine has a Captur so we knew it, and we were told about the after sales department, but because we lived quite a way from Orpington, we left it that we would contact a Renault dealer closer to home when the time arose. We were very impressed by your salesman David Rowe, he could not have been more helpful had he tried. Thanks KN


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 12/06/2016

We didn't,t need finance and the after sales department do not work weekends. Martin Moore the sales executive was great. He is a great advert for renault.


  • Would recommend
  • 12/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

No. Your representative ((Leon Wolfe) was very helpful, polite and courteous.


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

I almost did not purchase as we were refused any discount . Sales exec was fine Thanks


  • Would recommend
  • 01/06/2016

I almost did not purchase as we were refused any discount . Sales exec was fine Thanks


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 29/05/2016

never needed a test drive.


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

All good


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 15/05/2016

Excellent service, helpful, flexible and efficient. Very satisfied and would recommend this service to friends and family, many thanks.


  • Would recommend
  • 14/05/2016

[no comment made]


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 30/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 28/04/2016

Leon , the sales person was exceptionally flexible, friendly, didn't push any pitch, yet professional in his approach


  • Would recommend
  • 27/04/2016

no


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

No


  • Wouldn't recommend
  • 18/04/2016

There was a miss communication regarding the deal with part x changing my vehicle. I was not showed around the car, or given a tour of it. We travelled along way all the way from Yorkshire wasn't even offered a drink. Literally wasn't welcomed what so ever.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

Great service from Martin Moore


  • Would recommend
  • 12/04/2016

[no comment made]


  • Wouldn't recommend
  • 11/04/2016

When I received the car, the wheel arches were covered in what can only be described as a white cement/filler like substance. To my dismay this was also smeared on the bodywork on the back bumper paintwork and both drivers side wheel arch paintwork. It has taken me all weekend to carefully try and remove the substance without damaging the paintwork which has been difficult. I was also promised that the car would be driven up on a trailer, not by someone driving it up and putting 200 miles on the car. What was this substance that my car was covered in? did it leave the dealership looking like that??


  • Would recommend
  • 07/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

The car was listed as having Lane Departure Alert, but it does not. Can it be retrofitted, please? Please contact me regarding this issue. Thank you.


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 02/04/2016

The after sales dept was mentioned, but it was closed at the time of handover.


  • Would recommend
  • 31/03/2016

Did not request test drive and did not need to see the after sales dept as this is not my local dealer and therefore I will not be using them for servicing etc.


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

No


  • Would recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

Why was my car not supplied with a handbook for the MediNav and a service schedule booklet as outlined in the cars handbook?


  • Would recommend
  • 22/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

Martin was our salesman and he was over and above Helpful we got exactly what car we wanted and extremely friendly will always come back


  • Would recommend
  • 17/03/2016

I didnt need finance, very good buying experience and would use again and recommend.


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 14/03/2016

[no comment made]


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 12/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

I bought this car from Scotland so there was no need for test drive or aftersales team. Rob Allum was very helpful and the purchase went smoothly, happy to recommend.


  • Would recommend
  • 05/03/2016

Thank you for your great service


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

Just waiting for spare key to arrive and arrange to have it programmed - in.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

no


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

Sorry the first form I submitted was incorrect as we were offered finance but it was not relevant as we payed cash. Also your branch is approx 60 miles from us so we would use a closer branch for after sales. However we had need to return to the branch to have a cosmetic dash part replaced and David Rowe handled the problem in an excellent manner providing fuel compensation for the journey.


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Wouldn't recommend
  • 06/02/2016


  • Would recommend
  • 06/02/2016

Mr Martin Moore is a fantastic member of your sales team at Renault Orpington. He couldn't have been more helpful. Many Thanks to him.


  • Would recommend
  • 03/02/2016

[no comment made]


  • Wouldn't recommend
  • 01/02/2016

The answer to your first question is difficult to answer. I like my Clio greatly but have to say am somewhat disappointed how a particular matter was dealt with by the dealership. I bought the car from Timothy Eldridge who assured me before I purchased the vehicle that there had only been 1 previous owner - namely the Renault garage in Orpington. I agreed to purchase the car on this basis. When my V5C document arrived it clearly stated that there had been 2 previous owners before me. When I contacted Mr Eldridge re. this he was surprised. After a considerable time he came back to me and stated it was some sort of error on their part with re-taxing the car. I am still confused re. this as you don't re-register the car to re tax it. I pointed out that I felt I had been misled by him re. this issue and that any assurance he gave me was actually worthless if the official documentation from the DVLA stated otherwise. To this end I then contacted the DVLA myself to understand the keeper history of my car as I felt this was the only way to get to the truth. After much form filling and making a payment to access this information from the DVLA they themselves issued me with a replacement V5C. I feel that Mr Eldridge misinformed me from the outset and then didn't deal with the matter to an effective resolution. I regard this as poor customer service as the 'error' was with Renault and not with me. It is on this basis that I would not recommend the Orpington dealership to a friend. Grateful for your response re. this matter.


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

Why did it not come with an armrest or a spare wheel


  • Would recommend
  • 22/01/2016

No to above as did not want finance, had previously driven that sort of car so didn't need test drive and will be servicing car at Renault closer to home in Wales. Very helpful staff.


  • Would recommend
  • 21/01/2016

Enquiry was made by phone for a cash purchase, no test drive required but after travelling 250 miles to pick up the vehicle it would have been nice to have been offered a cup of tea.


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 18/01/2016

[no comment made]


  • Would recommend
  • 17/01/2016

[no comment made]


  • Would recommend
  • 05/01/2016

[no comment made]


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 23/12/2015

No questions. I was very happy with the experience. Thanks.


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Wouldn't recommend
  • 11/12/2015

When picking up the car there were problems. please see separate complaints email sent to martin.


  • Would recommend
  • 08/12/2015

I wasn't offered a test drive as the vehicle that I was purchasing was not on sight, I'm fairly sure that the salesman Rob would've asked me had it have been as he was extremely polite and helpful.


  • Would recommend
  • 07/12/2015

I wasn't introduced to the aftersales department, as I collected my car on a Saturday. I'm sure the aftersales will be as good as the sales service from Martin Moore was.


  • Would recommend
  • 06/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

Was great. Leon Wolf was amazing


  • Would recommend
  • 01/12/2015

I bought of the back of martin the salesman advise and knowledge of the car over the phone. I have to see he lived up to all his promises and the car is even better than I thought it would be. I love it!!!! So big thanks martin and renault.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 27/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 16/11/2015

[no comment made]


  • Would recommend
  • 14/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

No


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 29/10/2015

Rob was a great sales guy - we did not want a test drive as we had the same car 2005 to 2012. . Also no point re service dept as we live over the other side of London - great car and really happy with everything


  • Would recommend
  • 29/10/2015

I have submitted the questionare even though I am still waiting for the car to be delivered & as yet am still not in receipt of it.


  • Would recommend
  • 29/10/2015

No further questions but a huge thank you to Martin for his professional and kindly manner from start to finish.


  • Would recommend
  • 29/10/2015

No further questions but a huge thank you to Martin for his professional and kindly manner from start to finish.


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 27/10/2015

Please thank your representative Mr Leon Wolf for his professional assistance in the purchase of my new car.


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 23/10/2015

[no comment made]


  • Would recommend
  • 20/10/2015

very helpful when we had an issue with the car on collection.


  • Would recommend
  • 10/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

No


  • Would recommend
  • 01/10/2015

Fabulous care during and after from Martin Moore.


  • Would recommend
  • 29/09/2015

[no comment made]


  • Wouldn't recommend
  • 29/09/2015

Bad customer service . The car had damaged body work and u haven't heard anything from the dealer in over a week so I brought a car and it's stayed in the dealership.ever since have decided to reject the car and get a refund tomorrow.you should be ashamed of your sales man and manager at Orpington.


  • Would recommend
  • 28/09/2015

No - Great Service was received


  • Would recommend
  • 24/09/2015

An all round good service from your salesman .


  • Would recommend
  • 20/09/2015

Once again a great service from Rob, dealt with him a few years ago when I purchased my Clio RS Cup and now my Twingo. In all honesty if it wasn't for the service I have received from Rob over the last few years I would not have been back to purchase another Renault as I have a heck of a time with the service department.


  • Would recommend
  • 17/09/2015

Not currently.


  • Would recommend
  • 16/09/2015

Could you please send through a reminder of the service milestones?


  • Would recommend
  • 12/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

great service


  • Would recommend
  • 08/09/2015

None


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

I have received very good customer service from Mr ALLUM


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 27/08/2015

No


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

Friendly and helpful from start to finish and got a good price so thought id say thanks by completing this. And thanks to rob at Orpington, pleasent guy to deal with.


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

The only thing I was not sure about ie the Service book /Log. I can`t find a service book. However there is some pages inside the actual owners manual. Would you kindly let me know if those pages form the actual Log book. Thank you. Also I was rather dissapointed that there was a small knock in the paintwork which was not visible when we looked over the car. To be fair you had only got the car in that morning and it was filthy dirty. We only saw it when we came to pick it up It is on the Passenger door on the Drivers side. The car is fantastic we are delighted with the spec of the car the equipment and fittings inside are first class.It just put a bit of a damper on the occasion buying a car that is only 4/5 months old. I would ecpect the odd knock on a second hand car but that is a place I would not expect to find one.


  • Would recommend
  • 17/08/2015

Excellent, friendly & helpful service throughout. A first class purchasing experience.


  • Would recommend
  • 15/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 12/08/2015

Didn't need a test drive and no one in after sales as Rob let us pick the car up late as work shifts


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

Please note, the staff at Orpington were already aware I had test driven a Captur and it was already known I did not require finance so please don't misunderstand my answers.


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 31/07/2015

It took 4 weeks before this vehicle (which I love) to be delivered to Orpington. Although Martin was extremely helpful - we were let down by management. We were told repeatedly that the car was on it's way - only for management to fail to deliver the right information. We were lied to time and time again. My car was then delivered from Southampton to Manchester when Martin asked for it to be delivered to Orpington - but no one was listening. Very poor service on management. I have no problem with all the help that Martin gave us.


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 29/07/2015

[no comment made]


  • Would recommend
  • 29/07/2015

No questions but a friendly experience all around.


  • Would recommend
  • 28/07/2015

Your staff are the best! Martin Moore mark charn and Rachel coster are fantastic x


  • Would recommend
  • 28/07/2015

Your staff are the best! Martin Moore mark charn and Rachel coster are fantastic x


  • Would recommend
  • 26/07/2015

Very happy with the service provided. I was not introduced to the after sales team as they were not available when I collected the car.


  • Would recommend
  • 25/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

Service was very good and we are very happy with the car


  • Would recommend
  • 22/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

[no comment made]


  • Would recommend
  • 13/07/2015

First class service from Rob Allum And Jacquie Smith they done Renault Orpington proud.


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 30/06/2015

Bought at a distance - Northumberland - via Autotrader and phone / email hence most of above not applicable. Very happy with service provided by Leon Wolf - he sorted everything out very efficiently and car deliverd bang on time. Give him a pat on the back from us!


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 20/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

As I live 300 miles from the garage some things on survey don't apply. The dealership was friendly and the salesman Leon Wolf was great, the car was cleaned and very presentable, and only wish my local dealers were as good. Will certainly use again.

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