Renault Manchester

Switchboard - 0161 717 2461

Trinity Way Manchester M3 7FT

Specific department phone numbers and opening times available

  • Tel: 0161 717 2461
  • Mon - Fri: 8:00am - 7:00pm
  • Sat: 8:00am - 6:00pm
  • Sun: 11:00am - 5:00pm
  • Tel: 0161 717 2715
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0161 717 2159
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0161 717 1879
  • Mon - Fri: 8:00am - 6:00pm
  • Sat: 8:00am - 12:00pm
  • Sun: CLOSED
  • Tel: 0161 717 2296
  • Mon - Fri: 8:30am - 5:00pm
  • Sat: 8:30am - 12:00pm
  • Sun: CLOSED
  • Tel: 0161 717 2688
  • Mon - Fri: 8:30am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 11:00am - 5:00pm
  • Tel: 0161 717 0068
  • Mon - Fri: 8:00am - 6:00pm
  • Sat: 8:00am - 12:00pm
  • Sun: CLOSED

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  • 16/08/2017

It was a very good experience. Thank you


  • 13/08/2017

my vehicle is a motability one and john was courteous and confident dealing with me ,as was kyle who i saw when picking up the vehicle as john was on annual leave. overall completely satisfied, thankyou


  • 12/08/2017

I have always found excellent service before and since becoming a Motobility customer and I find the service excellent. John is always helpful, pleasant and courteous and he remembers us by name, and always tries to understand our needs and meet them. We couldn't wish for better.


  • 07/08/2017

I first dealt with Ben Pepper Proctor back in May 17 but had to resolve some finances after a divorce before being able to proceed with the purchase. Ben has been fabulous throughout, always keeping me up to date with what is going on, always happy to help, understood my needs and what I was looking for perfectly and delivered exactly what I wanted within what turned out to be a 5 day turn round time from finding myself in a position to purchase and then collect the car. I can't sing his praises enough, I will definitely be back to see Ben in a few years time :-D


  • 07/08/2017

John was superb. I was living in France but wanted my car ready for when I landed in England. All paperwork was handled quickly and efficiently, with a high level of care. John was very personable and approachable, making the process entirely stress free and enjoyable.


  • 13/07/2017

Excellent


  • 11/07/2017

As my car was a motability car for my daughter the fact this is the forth shows how satisfied overall with renault salford. The staff from first walking into the showroom are more than friendly and helpful.


  • 10/07/2017

Happy with the salesmen kept me informed how the car was progresing


  • 10/07/2017

Courteous, friendly, helpful, knowledgeable, patient. No pressure.


  • 09/07/2017

The dealer was very helpful and friendly and provided all necessary information. The only problem was delays in responding to my initial inquiries, which meant that we did not order the vehicle until more than a month after I decided to buy it, and the delivery time was longer than I expected, although I understand that is a general problem with Renault and in fact once the order was placed the dealer made sure it was progressed as fast as possible. I moved into a house with no other means of transport 3 weeks before the car was ready which meant hiring cars meanwhile. Apart from that, the dealership gave excellent service and I am delighted with the Zoe.


  • 04/07/2017

The salesman ben was excellent very knowledgeable very amenable he kept me well informed throught the whole process i am very happy with the service he provided


  • 19/06/2017

the sales person,very imformative,patient,downto earth guy,who had all the time in the world to go over points as my memory isn't the best,nothing was to much trouble.


  • 11/06/2017

Just disappointed in being told delivery would be 3 months in fact it was nearly 6 months.


  • 08/06/2017

Daniel was brill! thank you Renault Manchester for making it so easy for me. see you in 3years!


  • 07/06/2017

I found the staff really friendly and helpful and the sales advisor daniel tongue explained everything clearly and kept in touch with the uodates on when the car would be delivered


  • 05/06/2017

To be honest it was Daniel Tongue what was the reason, i felt i could completely trust him it was like buying a car from a friend rather than some salesman teying to meet his targets.


  • 24/05/2017

Very polite. Really helpful


  • 15/05/2017

none


  • 13/05/2017

Ive been using renault manchester-salford for 3 years now i every time myself and my husband (who has a renault megane trophy) go we are made to feel so welcome, one guy who has delt with every one of our purchases Daniel tonge is a credit to the company he is so helpfull, always so happy and makes us feel so welcome he always goes that extra mile when it comes to customer survice. Myself and hubby are true renault fans so im sure we will be back to see daniel in the not so distant future to purchace yet another fantastic car from yourselfs. Keep up the good work and thank you for such a nice experience over the last 3 years.


  • 11/05/2017

Fantastic, John Williams the sales rep was more than helpfull and was wonderfull in helping us to select our choice of model and upgrades. Explaining to us the purchasing procedureand arranging handover.


  • 08/05/2017

Daniel was nice, courteous, and fit.


  • 20/04/2017

Thanks


  • 17/04/2017

Excellent experience throughout.


  • 14/04/2017

Great no problems at all


  • 12/04/2017

I was dealt with in a very friendly, approachable buy professional manner by all the staff I came into contact with during the purchase of the car.


  • 11/04/2017

My car is on motabitilty scheme so is on lease to me. Ben P P was helpful and cheerful whenever we met. I have had a previous car from you on the scheme, that is why i came back again.


  • 11/04/2017

Sale guy Dan very friendly and welcoming. knowledgable, professional, smart.


  • 11/04/2017

John was great through out the whole process would highly recommend.


  • 10/04/2017

very relaxed , didn't feel pressured


  • 10/04/2017

Excellent customer service


  • 10/04/2017

I spoke via telephone with 2 people who never came back to me regarding my new vehicle. The 3rd person I spoke with John Williams was amazing. Took my enquiry via telephone & came back to me writhing half an hour with all the details I needed in terms of my current Clio on finance & options available to me to get a new Clio on finance. He went above & beyond to make the purchase a pleasurable experience. He even remembered me from my 1st purchase in 2014 which I think is great considering the amount of customers he must have had in the past 2 years. I would definitely buy again as long as John handled everything for me.


  • 08/04/2017

Really happy from start to finish, attended to my needs when looking for a new car. 110% happy with James/Jamie who dealt with me and can't fault his customer service. Being a strong character myself he was a great fit to make me and my partner feel at ease and not be treated as some business deal, friendly caring environment and would definitely recommend and come back, thankyou!


  • 07/04/2017

Just bought my second car from renault manchester and both times made sure that I was assisted by John Williams. He advised me on the perfect car and answered every question I had. Will be returning to renault in a few years for a new car and hopefully john will still be there to help.


  • 05/04/2017

purchasing my new car was a joy Dan the salesman was so professional and helpful he made it so easy and stress free that i would definitely recommend him to a friend.


  • 05/04/2017

Very freindly and understanding. Will always use this dealership


  • 04/04/2017

Great customer service!


  • 04/04/2017

As my first experience in buying a car, Dan made it very easy for me. Very happy with my experience


  • 04/04/2017

Very pleased with the car and very happy with the service provided by Renault Manchester


  • 04/04/2017

Dan tonge couldn't be more helpfull and we would definately recommend the dealership to anyone.


  • 03/04/2017

Daniel Tonge is a real asset to your company. He has kept in touch through the whole process of but the car. What is more important he actually came across like a genuine sales person who was interested in more than just selling the car. A nice guy


  • 03/04/2017

The salesman listened to our requirements, made us feel valued customers, was very knowledgeable about the Renault range and ultimately we agreed on a purchase package that fully suited our needs and to our satisfaction.


  • 03/04/2017

I was very happy with the dealer who talked me though the car and the handover was kept to the date and time the ram are ver polite and friendly


  • 03/04/2017

Ben was very professional throughout my experience.


  • 01/04/2017

No pressure but good information given. Salesman conducted the sale of my car in a friendly and professional manner. Very pleased with the way my purchase went.


  • 29/03/2017

i've had a couple of cars off john williams. he's fab and would always recommend him to friends or collegues


  • 28/03/2017

Great friendly staff, with quick response to any queries


  • 28/03/2017

Sale staff weren't pushy and once decided to purchase the car they were very helpful and the process went smoothly.


  • 28/03/2017

very friendly and helpful service.


  • 27/03/2017

Ben was very friendly, and helpful. Kept me regularly updated regarding the vehicle and delivery and was a pleasure to deal with.


  • 27/03/2017

I am a motability customer. I found John Williams the motability rep to be warm, welcoming,friendly,putting me completely at ease. John was informative & diligent about all aspects involved with the process. Other Salford staff members were very welcoming, helpful & kind! I find these situations very stressful normally but ALL staff members,especially John Wiliams put myself & my husband completely at ease & I wouldn't hesitate to reccomend Renualt Manchester Salford to both motability & non-motabilty customers! Thank you! Lesley-Ann Maggs


  • 27/03/2017

John Williams was very helpful and gave us all the advice and information we needed, communication was very good.


  • 27/03/2017

I have always 100% service from renault & never had a problem. Daniel & Ian delivered fantastic customer service. Exceptional service.


  • 27/03/2017

Happy with car and dealership


  • 25/03/2017

I was very satisfied with the service I received and would recommend you to friends and family


  • 25/03/2017

John was very helpful explained everything to us lovely man always polite and helpful x


  • 23/03/2017

John is an excellent Sales person. Very professional, friendly, listened to my requirements. Attention to detail excellent.


  • 23/03/2017

My sales person was Mr Ben Pepper Proctor and from the first time walking in the showroom until days after I had received my vehicle Ben has been fantastic, this was my first time with motability I didn't know what to expect and Ben just made the process completely stress free, any concerns or questions I had Ben dealt with them straight away. Fantastic customer service. Thank you. Kelly Doogue.


  • 22/03/2017

I can't thank John enough for his help in getting me my new car which I love. I have never bought a car so easily. John can't do enough to help and it is always a pleasure dealing with him. I wouldn't go anywhere else. Thank you again for making it a great experience.


  • 21/03/2017

John Williams deserves recognition for the service he provided during the initial viewing and throughout the negotiation through to the delivery of our new vehicle. John was different to the modern day salesman and acted in a manner which was comfortable and re-assuring and at no stage pushy to close the deal - an overall excellent service & something which would lead me to Renault for future vehicles. John corresponded with myself via email & often responded within the hour to any queries that we had, even responding in his own free time. The overall service provided by John was by far the best experience we have had when purchasing a new vehicle and for that Renault should be proud to have John as part of the team. Thanks again, John. Liam, Charlene & Olivia.


  • 20/03/2017

I had daniel tongue he was great in every aspect from start to finish am so happy with my car so thank you to daniel tongue at renault salford


  • 20/03/2017

No thanks


  • 19/03/2017

I love my new car and service was lovely and friendly.


  • 18/03/2017

I was seen by John Williams who was wonderful from the beginning to the pick up. Everything was explained and if I wasn't sure he didn't mind going through it again. A fantastic first car experience made even better by someone who cared a out me.


  • 18/03/2017

They seem nice and not pushy - just want you to have what suits your needs.


  • 18/03/2017

I expected Daniel Tonge who was supporting throughout the waiting period to call me and check how am getting on with the car. Because of my busy period I have not been able to go myself to fix the problems am facing with the car.


  • 18/03/2017

Kyle was a delight to deal with and kept us informed of progress prior to the cars being delivered. However, an after sales follow up call would have been good. We also didnt receive full tanks of petrol as promised and still waiting for that to be followed up.


  • 17/03/2017

I found the experience excellent from enquiry to receipt of my vehicle. Daniel was very helpful and keen to ensure the purchase was as smooth as possible.


  • 14/03/2017

Purchased a 3yr lease Renault Kadjar. John Williams was our advisor and his service was second to none. He was very knowledgeable and had a great rapport. Will definitely be recommending to friends especially John's services. Will 100% be going back the next time we need a car. Thanks


  • 13/03/2017

JOhn was really great


  • 13/03/2017

Good professional service that is customer focused from start to finish.

  • Sort reviews by:

  • 15/08/2017

It was fine


  • 15/08/2017

Ive used renault manchester before and always feel i can trust them regarding my car which you dont often find in the motor industry


  • 15/08/2017

Fantastic!


  • 14/08/2017

Very pleasant and helpful. Rang me to notify that they had notices my front number plate was damaged and askes if i wanted it fixing. Very promt swrvixe too


  • 14/08/2017

Very professional people, also helpful and polite.


  • 13/08/2017

Extremely helpful, excellent service as it has been each time I'm been there.


  • 12/08/2017

A welcoming and friendly welcome from staff and reliable professional advice and service.


  • 10/08/2017

The staff were so helpful and made sure the issue I had with my car was resolved in a very professional manner, going above and beyond making sure I was happy and confident with my car.... great service


  • 09/08/2017

I have put completely satisfied for each question because for many years I have trusted this dealership to look after me(which they always do). I have every confidence in them and would recommend them to friends and family Paul on reception is particularly professional and always welcoming


  • 08/08/2017

Everybody friendly and helpful


  • 08/08/2017

Excellent service the guy on the front desk was there st 06:45am for me to give him my keys.Thst exceptional service


  • 08/08/2017

service man listened to the issues I had with my van and investigated these to my complete satisfaction.


  • 08/08/2017

Excellent service from a professional team..as always


  • 07/08/2017

Excellent


  • 07/08/2017

great service very surprised by excellent customer care


  • 07/08/2017

Having picked up my vehicle it hadn't been washed but he did explain they were waiting for a part so if passing you can have a free car wash but wasn't happy about how the car was cleaned inside I know I have grandchildren who are a little messy with crisp papers and sweet wrappers I did try to pick as much up as I could before taking in but when car returned the front area of the car was clean but there was some sweet papers under the seats at the middle section so not to happy


  • 07/08/2017

Happy


  • 06/08/2017

Staff were helpful and very pleasent but had to wait for parts


  • 04/08/2017

Cannot fault the service at all, the staff are brilliant. Very well pleased.


  • 03/08/2017

I like the valeting service and though the cost of repairs is high


  • 03/08/2017

From walking in to leaving friendly staff professional and when you come back to collect car they spot you walking in and greet you with your name


  • 03/08/2017

Overall it was a very professional experience


  • 03/08/2017

Helpful, courteous and efficient.


  • 02/08/2017

Always deal with Paul, he is a star and an asset to the Renault service team. Always very pleasant and goes above and beyond my high expectations. Can?t praise him enough for his outstanding service from start to finish


  • 02/08/2017

Both professional and friendly


  • 01/08/2017

Just love this place wouldn't go any where else


  • 01/08/2017

Both my wife & I have Renaults and have always used Renault Manchester for our servicing needs. We've never had any problems only very good service from the team there they are always welcoming and very efficent in dealing with our vehicles


  • 01/08/2017

helpfull friendly


  • 01/08/2017

Warm welcome... kept informed of progress with work ... very helpful staff including receptionist ... nice cup of tea whilst waiting


  • 31/07/2017

Had 2 new front tyres fitted and recall re window wipers so not a lot to comment on really however I've booked my car in for a service and MOT in September so will be more able to give you feedback after that


  • 31/07/2017

My car was collected and brought back to me so quick


  • 31/07/2017

My car was recalled for upgrade. I booked by appointment and waited for car. Everything went to plan and car was handed back at the specified time.


  • 31/07/2017

Great service from start to finish with no delays and car was cleaned


  • 30/07/2017

very happy


  • 29/07/2017

When I arrived I reviced a warm welcome,was dealt with a friendly manor,I was extremely happy with the work and how clean the car was when I pick it up. I would definitely carry on using Renault and would recommend them to friends and family


  • 29/07/2017

Excellent service


  • 29/07/2017

Very satisfied


  • 29/07/2017

Work carried out in the time frame specified


  • 29/07/2017

Acceptable work


  • 29/07/2017

I had a problem with my satnav system. This was solved quickly the same day


  • 28/07/2017

Been with this dealer for many years now, always good service.


  • 28/07/2017

thanks for work done


  • 27/07/2017

The service is good.The problem I have got is with the Clio I bought brand new.From one problem to another.From one call to another one.Not satisfied with the model.


  • 27/07/2017

all good but when will Renault have voice control from android & not just apple


  • 27/07/2017

My car was in for a software update. Due to the distance from home i arranged to wait for the completion of the work.in the waiting area was comfortable seating, WiFi, coffee and charging facilities for my phone and tablet. I was kept informed on the status of the work being done. The staff were helpful and friendly.


  • 26/07/2017

I miss the old drinks machine that offered Bovril drink. The coffee on the present machine was dreadful! Apart from that I spent my time, while waiting, reading a book. I was quite happy doing that.


  • 24/07/2017

Friendly efficient and knowledgeable staff that I would recommend.


  • 24/07/2017

A problem with a tyre was found but it was dealt with quickly and professionly. Other than that it was all done it the time alloted, so i was very pleased.


  • 24/07/2017

Helpful staff, friendly enviroment.


  • 24/07/2017

Good as always


  • 24/07/2017

Every member of staff that helped me were very helpful.


  • 24/07/2017

The work carried out on my vehicle was fantastic however the customer service could have been better 3 people sat at desks who didn't acknowledge me when I walked in.


  • 23/07/2017

Very helpful member of staff - Paul and his assistance with issue over expired warranty.


  • 22/07/2017

Our car was waiting for us, Serviced, Valeted, and lovely. Thank you!!!!!!!!!!!!!


  • 22/07/2017

In the early months of buying my car there were a few niggles with it which were eventually resolved. The service dept has generally been good however the finance dept has been dire took months to change a DD date and loads of phobe calls before it was sorted.


  • 22/07/2017

it is the first renault car my last car was a ford renault were very good for the service and lease car


  • 22/07/2017

Really friendly, helpful and efficient. The only reason I don't use Renault Manchester more often or for regular services is they're so expensive compared to independent garage.


  • 20/07/2017

Excellent service


  • 20/07/2017

This survey is too big, you have asked the same questions more or less.


  • 20/07/2017

See previous comments


  • 20/07/2017

Staff polite and professional


  • 20/07/2017

Freindly helpful people, service completed as stated, at time stated x


  • 20/07/2017

Appointment was non existent after several phone calls from a call centre to book one in, tried to phone all the phone numbers on the website the morning of the appointment to confirm but couldn't get through after the time the website said lines were open they were still going to voicemail. Very frustrating. Got the car in the same day same time luckily


  • 19/07/2017

Ace


  • 19/07/2017

Great experience. Friendly helpful staff. Work carried out in a speedy and efficient manor at a very reasonable price. Was able to speak to one of the sales staff at the same time and discuss the replacement of my vehicle for another (identical) Dacia when it is due. Very happy with the service and vehicle. Thank you


  • 19/07/2017

Very efficient and vehicle returned at the time promised . Will definately be back.


  • 18/07/2017

Very professional, just felt a bit lacking in personal touch


  • 18/07/2017

I was very satisfied with the the service i got


  • 18/07/2017

Quite happy thank you


  • 18/07/2017

Since buying the car we have had nothing but good service. The dealer cannot stop a problem happening with a car, but their customer care stops it being a problem for the owner


  • 18/07/2017

just to say excellent in all departments


  • 18/07/2017

The experience is always good


  • 18/07/2017

Really great service I'd definitely choose them at a forty mile round trip over Arnold Clarke which is a six mile round trip away!


  • 17/07/2017

I would like to express my thanks to your service team. They were all very helpful in sorting out the problems of my car in professional manner. Undoubtedly I appreciate Mr. Marcus Wrigley for his kindness sincerity and care extended to me in handling all sorts of my enquires;and looking after all the issues of my car, making it still running smoothly. Kind regards to you all.


  • 17/07/2017

The boot wasn't cleaned. I didn't take the vehicle for a service. There was a problem with the vehicle but this questionnaire keeps refereeing to the service, after asking my why I'd taken the vehicle, but never asked me why. Also, this is the second feedback I've given for the occasions. I received a phone call a couple of days after the vehicle was seen to.


  • 15/07/2017

I got my car new from renault manchester, as long has they can keep my car going and I can pay for it.I will be going back for my cars service and MOT at renault thank you renault and all your staff. mr c lawrence manchester,


  • 15/07/2017

They was really helpful & pleasent


  • 15/07/2017

Very good


  • 14/07/2017

When the car was delivered to me a year ago, the window wash bottle was empty, this made me wonder what else had the pre delivery check missed!


  • 13/07/2017

Every went very smoothly,they arranged a hire car for me


  • 13/07/2017

Excellent service issue with tyres communicated clearly with s video and rectified in a timely manner.kept aware throughout process of finding replacements and getting them delivered quickly etc.


  • 11/07/2017

The experience was pleasant, however the price of servicing on the purchase of new vehicle is overpriced. I will be taking my car to independent companies who I have taken my previous cars and allow them for servicing/MOT


  • 11/07/2017

Sol Patel was The person who helped me with my problem, very nice and professional man. Was lovely to talk to him.


  • 10/07/2017

Thoroughly satisfied with the work carried out at Renault manchester


  • 10/07/2017

Staff were very courteous and helpful


  • 10/07/2017

Apart from the power washer being broken, so no cleaning done, it was excellent.


  • 10/07/2017

Would have liked a better explanation or example of at the operation of the radio does not match the manual instructions.


  • 10/07/2017

From taking car to collection everything went well. However I waited on the phone for 10 minutes in order to book it in. I was really tempted to go elsewhere for MOT


  • 10/07/2017

They made the necessary repairs and explained the issues. They also made the repairs at no cost, as a long standing customer, which was very much appreciated and will go a long way towards making my next car purchase a Renault.


  • 10/07/2017

I had a faulty part replaced, great service. Thank you to those who worked on my Clio window electrical repair.


  • 10/07/2017

Good old fashioned customer service as usual


  • 07/07/2017

Marcus dealt with me and he ks just so nice and polite


  • 06/07/2017

Over & above expectation. Nothing too much trouble, especially Marcus.


  • 05/07/2017

Professional and Friendly service


  • 04/07/2017

Great experience


  • 04/07/2017

As previously mentioned, I reported a fault which has not been dealt with and due to the inconvenient times of the service department, I have not made a further appointment. The Service Department told me I had a puncture and wanted to charge œ92 for a new tyre. I took the car elsewhere and the tyre was checked and it was found NOT to have a puncture. I think this was misrepresentation and possibly because I am a female and would not ask any questions and just purchase a new tyre for œ92.


  • 04/07/2017

I have been buying cars from Renault Manchester for many years. I have built up a rapport with the service reception team, in particular Marcus Wrigley. Marcus has worked in Manchester for many years and is always very helpful. Marcus has given me his direct phone number so I can call him to directly book in a service etc. Marcus is always happy to help me - Marcus makes my visit to Manchester feel as though I'm a valued customer. Please can you pass on my appreciation and thanks to Marcus - it's important that you provide Marcus with the recognition he deserves for providing a friendly, smiley customer service. Thank you Marcus.


  • 04/07/2017

proffessional


  • 04/07/2017

after ringing to book car in for work there is usually quite a wait to get it booked in.if the work was urgent this would be quite unsatisfactory.


  • 04/07/2017

Very friendly welcome and service was done to time at the price quoted.


  • 03/07/2017

it good


  • 01/07/2017

Pleasant informative staff - efficient service


  • 01/07/2017

Explain more about the work done ,plus any recomendations.


  • 01/07/2017

Mechanical fault in warranty, dropped car off, rec iced call saying didn't have part so had to hold overnight. I asked that I be kept informed of what was happening. I had to do the chasing as received no calls. Work done was fine and a/c fixed.


  • 27/06/2017

Great service as always


  • 26/06/2017

The only problem that I had was the location in relation to where I live. Due to no direct public transport link


  • 26/06/2017

I have been a customer of Renault Manchester for many many years, I and my family have always been impressed by them, their service, customer care and Sales. I was a bit disappointed this time in that I was told that I needed two new tyres, following my MOT. I went to a tyre fitting agency, who confirmed I needed two new front tyres, but this had been accelerated by the fact that the tracking needed adjusting, which they did for me. My disappointment was that this had not been picked up on the service, it was apparent that the tyres were wearing on the inside edges more than on the rest of the tyre. This rather minor problem caused me to question the overall efficiency of the service, but I still remain a supporter of Renault Manchester.


  • 26/06/2017

I think your survey covers all relevant details


  • 26/06/2017

good experience


  • 26/06/2017

Very friendly staff. Happy staff and this is reflected in service they provide.


  • 26/06/2017

Very friendly staff, sat in Renault for over 2 hours waiting for service to be completed but able to sit and have a brew and wait for it to be finished. Great video sent to my phone by workshop showing me my car and explaining outcome. Excellent service that's why I return every year since 2001/02


  • 26/06/2017

Apart from the issue wth the software, everything was fine. It will be at least three more weeks before we can get the software issue resolved, unfortunately.


  • 26/06/2017

Went in for a new tyre, satisfied


  • 25/06/2017

There was no one at the desk when I arrived, they were all in the back office. It felt like they was avoiding customers, may be it was because I was in a rush... And I was disappointed to collect my car and it had not been cleaned. For the price, I expected better.


  • 25/06/2017

Very helpful, efficient and professional service. Vehicle wash and vac could have been better.


  • 25/06/2017

Very happy with service


  • 24/06/2017

Car was collected and returned to my home address.


  • 24/06/2017

The team here are exemplary, every detail discussed and I was kept up to date on a daily basis. Great service and this is why Renault Manchester is my number one garage... Thanks!!


  • 24/06/2017

When booking in for a sit and wait service should have been told how long it would be didn't come prepared with a drink


  • 24/06/2017

It was all fine.


  • 24/06/2017

Nothing to add


  • 24/06/2017

Found staff to be efficient & friendly


  • 24/06/2017

Completely satisfied, as with all previous visits.


  • 24/06/2017

Long time customer


  • 22/06/2017

10 out of 10


  • 20/06/2017

Ok


  • 20/06/2017

It was fine.


  • 20/06/2017

My car is under lease with renault and it attended its annual service and MOT. On collection I was told I had a nail in each of my rear tyres and I would have to go to another garage for it to be resolved as they wouldn't repair them. After I went to a Halfords later that week I was told I didn't have 2 nails at all. I had a staple and the head only of a nail. Neither of which penetrated the tyre wall. I feel it was unsatisfactory that I was a) told to drive on my tyres with 2 apparent "nails" embedded and that b) I was misinformed causing me undue stress and concern, let alone the cost of another garage visit. Poor service received by Renault I am sad to say


  • 19/06/2017

No fuss, professional and reliable service every time I have been there.


  • 19/06/2017

Booked in for diagnosis at my convienience. Courtesy car was waiting for me. Phoned a few hours later to say that the relevant parts had been ordered and they kept hold of my car, extended my courtesy car and I collected my car with ease 6 days later. All in all, very easy as having your new car in a garage a few weeks after purchase is not ideal but they made it as troublefree as possible.


  • 19/06/2017

Great communication, job well done.


  • 19/06/2017

Not to bad really nice and jolly


  • 19/06/2017

Transparency, clear explanation, obviously expecting always less expensive repair however it was the price.


  • 19/06/2017

Helpful


  • 19/06/2017

Friendly staff. Nice to receive a video of service findings which kept me up to date.


  • 19/06/2017

Happy


  • 17/06/2017

I was completely satisfied with the service I received from the dealers and was given a courtesy car to use while my vehicle was being serviced,very helpful and friendly staff


  • 17/06/2017

I found tjeu staff very helpfull very helpful and friendly. Very satisfied.


  • 16/06/2017

I appreciate that vehicle servicing and repairs are expensive but it caused a sharp intake of breath (again) when I was given the quote. I am not a rich person and my Megane is not a high-spec performance car but I feel like I am paying for one.


  • 16/06/2017

My experience was just as I would wish, courteous and efficient and the work completed well and on time, and the vehicle was returned cleaned.


  • 15/06/2017

Good Service


  • 15/06/2017

From booking in, offer of taxi, phone call re. progress, right through to drinks while waiting for collection. A totally hassle free experience. Great team.


  • 15/06/2017

Very good service - very efficient staff - I liked the test with link to film of examination of my car - nice idea.


  • 15/06/2017

No complaints. Recommended work was clearly explained to me, along with the routine activity. Friendly and professional attention.


  • 13/06/2017

Very poor service. Car was returned dirty, Radio not working properly Handbrake had to much travel and would not adjust Wasted fuel and time returning vehicle and arrange to be followed for lift home and then lift back to collect


  • 13/06/2017

I'm not listened to


  • 13/06/2017

did ok


  • 12/06/2017

Work completed in timely manner and other issues I was having were sorted at the same time so I didn't have to make another trip


  • 10/06/2017

I was told about a problem I did not know I had, and dealt with it which made the car safer,


  • 10/06/2017

Great from start to finish


  • 10/06/2017

Very good


  • 10/06/2017

It was fine.


  • 10/06/2017

As we had a breakdown on the way to Renault we were late for our arranged time but we were dealt with quickly and efficiently and were completely satisfied with the result.


  • 09/06/2017

Seamless experance sevrice staff were quality


  • 08/06/2017

The car was cleaned but the front was still covered in dead flies and around the door handels where still dirty. I am intrested in getting a newer car on finace earlier and the sales person said they would send me an email with all my options on regarding this upgrade. However i have still not recived thus email do am a bit disapointed. The work carried out by the workmen was good and i felt they where informative and honest. I would use them again.


  • 08/06/2017

Took my car in for a routine service however had a sit down with John Williams (Sales). I ended up driving away in a new Clio 2 weeks after as a result of brilliant upgrade options. Very happy with my new car.


  • 06/06/2017

Excellent service and communication particularly from staff located on servicing desk. Very helpful


  • 06/06/2017

Good quality of service and reliable


  • 06/06/2017

Really helpful staff felt very welcome by Sol on the reception desk would definitely recommend other people to use Renault Manchester.I bought my car from Renault Bolton but didn't get as looked after as much as I did with Renault Manchester well done and thank you


  • 05/06/2017

Straightforward,fairly priced and kept informed ready on time


  • 05/06/2017

At Renault Manchester i cannot fault the dealership all the staff are 1st class, keep up the good work and thank you.


  • 05/06/2017

great service


  • 04/06/2017

excellent service


  • 03/06/2017

I am very happy with the service you guys provide.


  • 03/06/2017

Very good


  • 03/06/2017

VERY GOOD AND WELCOMING AS USUAL


  • 02/06/2017

Tyres too expensive


  • 02/06/2017

No issues you dealt with us in a professional manner. We could not ask for more


  • 01/06/2017

Trying to book my car in for sevice was bad exsperiance i got given 2 date went away to cheak i could do them dates phoned back a few minets later and i couldent get the dates i was given on the first call for booking


  • 01/06/2017

Dropping off the car was easy. Picking up was easy too. No problems in waiting.


  • 01/06/2017

As always totally satisfied with the excellent work.


  • 31/05/2017

Good


  • 30/05/2017

Good staff and service


  • 30/05/2017

Excellant


  • 30/05/2017

Was pleased with all aspects of service


  • 29/05/2017

Delivering and picking up my car was awkward I had to use taxis


  • 29/05/2017

Easy process they collect and deliver the car and kerp tou informed sbout work that needs doing by phone -a really easy satisfactory experience


  • 29/05/2017

Completely satisfied with the service.


  • 29/05/2017

Fantastic friendly service


  • 27/05/2017

I was attended to promptly and given a completion time which was met. Marcus your service representative was very helpful as usual and explained the safety check which I will attend to in the near future.


  • 27/05/2017

I was only told after agreeing to œ300 worth of work to replace coil packs that the electric handbrake system was knackered and would need replacing if the vehicle was to pass its MOT. This work was quoted at t nearly œ1000 and the vehicle is barely worth that. Had I known about the handbrake I wouldn't have bothered with the coils. I've now traded the vehicle in so it was œ300 down the drain to be honest.


  • 25/05/2017

They are always helpful. There's an air of calm efficiency pervading the customer reception area.


  • 25/05/2017

Completely satisfied with all aspects of work and staff competence.


  • 25/05/2017

I am a motobility customer and I have always been very satisfied with the service you have provided. Whether it is when i need to change my car, have it serviced or any car related enquiry. I always feel well looked after, I feel my car is well looked after and that gives me confidence and worry free driving. Great service from a professional, friendly team.


  • 25/05/2017

Seamless service, all explained well in terms i understood


  • 24/05/2017

Excellent customer service


  • 23/05/2017

Friendly,helpful. Very accommodating with respect to courtesy car. Felt that the servicing of my vehicle was in good hands


  • 22/05/2017

Everything was ok


  • 22/05/2017

Very friendly, reliable, provided curtesy car and video of car checks was excellent.


  • 22/05/2017

Staff were friendly, booking was easy, notifications via email before service due was helpful, communication was good once car dropped off and service was very prompt


  • 22/05/2017

As always a great job done


  • 21/05/2017

My engin used two lots of oil before first service ( not right ) and still only getting average 32miles per gallon


  • 21/05/2017

from booking in,to collecting my car I felt extremely satisfied


  • 21/05/2017

Fine


  • 21/05/2017

A very satisfying experience, having your car serviced can be stressful at the best of times, taking it in to Paul was very easy with no stress.


  • 19/05/2017

Paul the Service Advisor a nice man, very helpful and did good job.


  • 19/05/2017

First class service very accommodating


  • 19/05/2017

Generally satisfied and would revisit to use again


  • 19/05/2017

I find it rather frustrating that these tyre valves seem to go so easily, but that is the fault of the manufacturer, not Renault Manchester.


  • 19/05/2017

Service carried out quickly and service was great


  • 19/05/2017

no issues,everything fine


  • 19/05/2017

Once again first class service from Renault Salford. My forth renault and although I live in Bury will always use Salford as always excellent.


  • 19/05/2017

Staff were polite and helpful.


  • 18/05/2017

Good friendly service


  • 17/05/2017

Always a first class experiance from the minute you walk through the door.staff always knowledgable and polite and keep you informed.


  • 17/05/2017

Friendly and helpful


  • 16/05/2017

great service and customer service


  • 15/05/2017

The contact with the advisor via email wasvery goodand prompt (Marcus Wrigley, I think), and all enquiries were answered. The showroom is nice, bright and clean, with plenty of space to wait in. The staff were courteous and informative.


  • 15/05/2017

Great service, transparent pricing, and a convenient location.


  • 15/05/2017

Satisfaction for the last 12 years and four different cars unfortunately this will be my last car.


  • 14/05/2017

No comment


  • 12/05/2017

Tyre supply & fitting is too expensive. Service department forgot to stamp my service book.


  • 12/05/2017

I am very happy with the reception and quality of the service given


  • 10/05/2017

all the staff are very welcoming


  • 10/05/2017

Excellent


  • 09/05/2017

Very pleased with the customer service provided by staff..


  • 09/05/2017

Very Good


  • 09/05/2017

Overall service was excellent


  • 09/05/2017

At Renault Manchester you have a most competent team who are able to fix the faults that other places don't even see. And they do it with a smile and as detailed explanation as you want.


  • 09/05/2017

I did not get a car serviced, I bought a car but was satisfied with the service received.


  • 08/05/2017

Thanks to the Renault Service Team for caring for my car. In particular I would like to express my sincere thanks again to Marcus, Paul and Sohail at the front desks for their very sincere and friendly help through out the entire process.


  • 08/05/2017

I have come to trust Renault Manchester and appreciate their care and attention to detail.


  • 08/05/2017

Been to Renault Manchester Salford many times to get my cars Serviced and never had any problems what so ever good service and after care ,Keep up the good work .


  • 08/05/2017

friendly , knowledgeable , helpful people at every stage


  • 08/05/2017

As a regular customer I always find dealing with Renault Manchester a good experience, and the advice I receive from Service Reception is always informative and relevant. I will be returning in July for my MOT check.


  • 08/05/2017

It was as usual the same excellent service you provide when I have to call in with my veichle


  • 08/05/2017

All issues were well dealt with. Reception was excellent and staff (Paul Smith)displayed high degree of knowledge of vehicle and concern to suggest the best resolution to the problem.


  • 08/05/2017

Staff were friendly and very welcoming. My car was done in a day anx boojed in as quickly as possible.


  • 07/05/2017

Debbie on the front desk was fantastic. Very helpful and friendly. Work was done quickly. Was contacted when work was done. All staff very efficient.


  • 07/05/2017

Renault Manchester is always professional, courteous and helpful. I wouldn't take my vehicle anywhere else.


  • 06/05/2017

Very friendly staff. Very happy with work undertaken. Great customer service.


  • 05/05/2017

Great fuss free experience. Nice touch that taxi fare is part paid


  • 04/05/2017

Exelent service


  • 04/05/2017

Renault Manchester provided great service both on the vehicle and to me personally I would have no hesitation in recommending Renault Manchester to any of my friends.


  • 03/05/2017

Couldn't fault their service.


  • 02/05/2017

the staff are always helpful and friendly


  • 02/05/2017

Trouble free visit.


  • 02/05/2017

The place is first class in every way . I was treated perfectly .


  • 01/05/2017

From start to finish I was kept fully informed of what work would be carried out. When the job was complete and when the car was ready for collection. At no point did I have to chase up the job. The car was professionally cleaned and was returned to me in an immaculate condition.


  • 01/05/2017

Easy to book. Reception staff very polite. Service carried out on time. Bill well explained


  • 01/05/2017

Good all round service


  • 01/05/2017

Very professional and polite and punctual even eased the car before collection


  • 29/04/2017

Professional


  • 29/04/2017

Excellent service with this car and with previous cars I have had serviced at Renault - Salford


  • 29/04/2017

Dont really hang around..drop the car off and walk into Mcr to eat or shoo


  • 28/04/2017

Efficient and kept us informed


  • 28/04/2017

We always receive excellent service when either of our cars are at Renault.


  • 28/04/2017

I was totally satisfied with the way the staff looked after me and the presentation of the vehicle on completion


  • 27/04/2017

I notified the dealer of a tyre pressure light issue on my dashboard and was assured that the tyres were fine. Around 2 days after the service this light came back on, leading me to think that there may have been a slow puncture that wasn't recognised despite me saying so.


  • 27/04/2017

Very professional no complaints


  • 27/04/2017

Nothing to add. Completely satisfied.


  • 24/04/2017

Very efficient and friendly


  • 24/04/2017

i submitted 2 sets of keys, 1 ok and 1 requiring battery replacement. The replacement was fitted to the wrong key


  • 24/04/2017

I always have excellent service from the Renault garage Manchester and would recommend to anyone wanting to buy a renault vehicle or already have one to use this garages excellent services


  • 24/04/2017

Service and MOT fine


  • 24/04/2017

Painfree


  • 23/04/2017

The service was fine we had a problem with one of the body panels not fitting right after we recently purchase the car we spoke the the sales man and he arranged for it to go into the workshop. We were told it required a new part but when we brought it back in for fitting it didn't require the new part it just needed the exsisting part fitting correctly could of been sorted on the first visit


  • 22/04/2017

No problems


  • 22/04/2017

Not this time thanks.


  • 22/04/2017

excellent service


  • 22/04/2017

I had taken the vehicle to enable a faulty headlight to be inspected. The light unit was changed under warranty.I was dealt with quickly and efficiently and was very pleased that the light unit was changed during the visit. (I thought that I would have to bring the vehicle back to have a new light fitted at a later date! )


  • 21/04/2017

Fantastic staff really helpful a pleasure to deal with.


  • 21/04/2017

Excellent professional and friendly service from both front desk staff and mechanic, despite car only going in for an MOT.


  • 21/04/2017

Friendly well informed staff made this experience as straightforward as ever


  • 20/04/2017

Sol was excellent


  • 20/04/2017

GOOD HELPFUL STAFF


  • 20/04/2017

Th gentleman on the desk is always friendly and helpful.


  • 20/04/2017

Excellent friendly service as always.


  • 19/04/2017

I adore these guys at Renault super friendly and al work has a team


  • 18/04/2017

All the staff I spoke to at Renault were very helpful and pleasant they understood what I needed and helped with the accessories I requested I have had no problem in the three years I had my Dacia


  • 18/04/2017

all round good service and staff very professional and pleasant


  • 17/04/2017

Very good service provided by your staff


  • 16/04/2017

Completely satisfied


  • 16/04/2017

As in all my visits to RMS the booking of a service, the reception of the vehicle, the engagement with staff and the return of the vehicle has been very good in all respects.


  • 15/04/2017

I was not able to take my car in until late morning and this did not make any difference to the level of service or the courtesy I was afforded.


  • 15/04/2017

Professional friendly service.


  • 15/04/2017

Good experience. Found the problem with my car and gave advice.


  • 15/04/2017

As my visit was for a 1st service, nothing was found to be wrong , so my experience was totally positive


  • 15/04/2017

It was fine


  • 14/04/2017

I have always found the service excellent


  • 14/04/2017

Friendly staff, work carried out was perfect and kept informed throughout the process


  • 14/04/2017

Easy


  • 14/04/2017

I booked the an 18,000 mile service 1 week ahead and agreed a service slot time commencing at 12.40 .On arrival at 12.35 i was told the workshop was very busy and collection would be about 4pm. I told the gentleman booking me in that I had been told a service slot time but this was not on his records. If this occurs again I will transfer servicing to another garage


  • 14/04/2017

As always the staff were friendly and helpful and kept me well informed.


  • 14/04/2017

I was a waiting customer and it was a nice clean pleasant showroom and waiting area plus the staff was really nice


  • 13/04/2017

very professional and helpful, completely satisfied with the service.


  • 13/04/2017

Very helpful and efficient


  • 13/04/2017

Our cars were collected by a member of the Salford team. Very polite and excellent service


  • 13/04/2017

Ok


  • 13/04/2017

I had the pick up and drop of service which I find very helpful as I work full time and without this I would either have to take a day off work or go to a more local garage


  • 13/04/2017

Excellent service


  • 12/04/2017

I have purchased several company vehicles from Renault previously. However, due to my previously experience and the staffs unwillingness to assist or help with my problem experienced on my vehicle I will not be considering purchasing Renault vehicles for my company in the fitutre. The staff was very unhelpful, didn't listen to my concerns, I experienced problems with obtaining a suitable replacement vehicle as I need a van and eventually my vehicle still experienced the same problem. I have a personal vehicle which is a Mercedes , Renault staff could learn from there customer service skills.


  • 11/04/2017

The staff are always very friendly and do their best to accommodate our requested collection time. Our cars have always been cleaned. All work is fully explained to us. Very happy.


  • 11/04/2017

Had a strange experience with a young lad ringing home number saying from Renault to book the 2 car in. He had my details and said no availability until end of March so booked in with him. However no confirmation came to me and when I rang garage they had no record of the booking or of anyone ringing Me and had earlier availability than We were given All a little disconcerting John Williams the salesman was at the garage when we delivered cars for service and got required update from him.


  • 11/04/2017

I did have my car picked up and delivered from my home.


  • 10/04/2017

Hassle free welcomeing and proffesional friendly service


  • 10/04/2017

In general was happy with the service


  • 10/04/2017

I would like to thank Marcus at the service desk for his warm welcome and personal service.


  • 10/04/2017

Good service


  • 10/04/2017

Received verbal quote for work to be done, car booked in. Work done and paid for. Car cleaned and shining. Very satisfied.


  • 09/04/2017

I dropped the car off at 9 o clock took a courtesy car home and was called to say my car was finished at about three o clock,I went back and it had been serviced and valeted. very satisfied.


  • 09/04/2017

I was able to book in for a service at short notice. I asked for the car to be ready by lunchtime and it was.


  • 08/04/2017

Customer service was great and the representative was aproachsble, friendly and helpful.


  • 08/04/2017

Very helpful particularly Marcus


  • 08/04/2017

They were very helpful.


  • 08/04/2017

Very happy with service provided particularly Marcus and Mike outstanding.Good value service from a main dealer surprisingly. Recommended


  • 07/04/2017

From start to finish the service is great. I was sent a reminder text about my booking, all the staff are approachable and friendly and the car was immaculate on return.


  • 07/04/2017

Very pleasant and helpful staff.the problem was dealt with efficiently with no problems since.


  • 07/04/2017

The customer service I have received over the years has been brilliant. If ever I am asked who has given the best customer service, the example I give is Renault! We have had Renault cars for years and all because the after sales customer service is the best. Thank you to your lovely Staff.


  • 06/04/2017

My Motability car was in for its two year service. I had a courtesy car during the day and my own car was ready very quickly. The quality of service was excellent and the gentleman at Renault who served me, Marcus Quigley, was very courteous, polite and helpful. A thoroughly pleasant experience.


  • 06/04/2017

Always got the service on the day that suets me best.


  • 05/04/2017

My car was serviced really quickly and i wasn't expecting it to be cleaned, so this was a bonus.


  • 05/04/2017

Good experience at the dealership but concerned about the computer issue.


  • 04/04/2017

Excellent service and very professional


  • 03/04/2017

Good friendly service


  • 03/04/2017

This was a new vehicle purchased therefore i felt that i should stick


  • 03/04/2017

Excellent service, couldn't ask for more even though car only has 6000 miles on clock.


  • 03/04/2017

As always the staff were polite and efficient. No problems whatsoever.


  • 03/04/2017

The welcome and work done (MOT test) was absolutely fine. The only problem I've had is that having booked an MOT and having had it carried out, I've since had a call asking me to book in for my MOT


  • 03/04/2017

I always find the service and welcome I receive is professional and effecient. In particular I would like to mention Paul Smith who makes it a trouble-free experience.


  • 02/04/2017

Renault Manchester allways provide me with a 1st class service. Thank You to everyone at the dealership and keep up the good work.


  • 02/04/2017

Well informed very good service


  • 02/04/2017

Great friendly service. Thankyou


  • 01/04/2017

Excellent service and very friendly service team. I in particular would like to praise Mr. Marcus Wrigley for his professionalism regarding his services in all aspects.


  • 01/04/2017

Service team are Polite, efficient and excellent communicators


  • 01/04/2017

No issues


  • 01/04/2017

After I had discussed the coolant level dropping problem with the Manager Ken Mcdougall, he arranged for the car to be booked in promptly for inspection , a courtesy car provided and the MOT, which was originally to be carried out in one months time, to be done free of charge.


  • 01/04/2017

IM A disabled guy,hence having motability van renault master,right rear door is very stiff to open,this was not even checked,probably only needs oiling,..something so obvoius and easy to fix..not even spotted!


  • 01/04/2017

Completely satisfied


  • 31/03/2017

Great service. Freindy. Comfortable environment. Coffee good.haha


  • 31/03/2017

It was the final service & chekup before expiry of warranty so very important, a good experience, good value, excellent reception staff, one warranty job ,vibration from dashboard unresolved, but i can live with that i suppose. All other items of service thoroughly completed, car returned clean & before required time. booked in for MOT 6/4/17.day before expiry of warranty


  • 31/03/2017

Good service - reliable


  • 31/03/2017

extremly helpful service staff and sales staff unfotunatly they tried there best to find a new car that meet are requirements, through none of there faults so we had to get one through arnold clark which i hope we dont live to regret.


  • 30/03/2017

Carried out what was needed on car with no problems and very professional i also own a porsche and there service is noware as good which is a shame


  • 30/03/2017

Staff friendly and informative only problem was the part needed was not in stock, therefore had to return at another time. I could have left the car overnight but a courtesy vehicle was not available.


  • 29/03/2017

Car collected and delivered a really good service.


  • 29/03/2017

Very friendly and helpful staff.


  • 28/03/2017

Professional


  • 28/03/2017

I was complete satisfied with the all the staff


  • 28/03/2017

Always completely satisfied with work carried out and treatment from Renault Staff


  • 28/03/2017

great service


  • 27/03/2017

Excellent service as always collected my car from work and then delivered back to me hassle free.


  • 27/03/2017

Very pleased with the service and the work done. The car was returned to me in a very clean condition and the price I paid was very reasonable.


  • 27/03/2017

All staff I encountered were friendly and approachable. The work carried out was good but my car was no cleaned very well on return.


  • 27/03/2017

I was unable to drive as I have broken my wrist but they arranged a collection and drop off which was done with the minimum of fuss and on time.


  • 27/03/2017

Great service, friendly and informative xxx


  • 27/03/2017

Fantastic advise and always great work, thanks!


  • 27/03/2017

Paul at the service desk is always a pleasure to deal with


  • 25/03/2017

although no fault of Renault they were unable to rectify the problems due to rac removing the fault's found on a diagnostic test by them


  • 24/03/2017

Efficient returned the car on time.


  • 24/03/2017

A fault free experience. This is my first Renault. I will most certainly be buying another


  • 24/03/2017

Everyone is very helpful, friendly and efficient.


  • 23/03/2017

Quick and efficient


  • 23/03/2017

My car was collected from home and returned washed and valeted following a service and mot, excellent service.


  • 23/03/2017

We were referred to your garage by the AA man, who was very helpful. WE were treated almost immediately and spoke to a gentleman on the desk, who explained what they were going to do. We were in Manchester for the previous day and wwere on our way home when we had the problem. The staff were brilliant, they were not only helpful but friendly and came to ask us if we would like coffee or tea and actuallyu got the drinks for us. We went away feeling very satisfied that with your help and assistance we would make it home tp North wales. Thank you very much.


  • 23/03/2017

I would recommend the garage to all family and friends


  • 21/03/2017

I was surprised to find out that servicing was not included in the package when I purchased the vechicle. Sohail was lovely and friendly and couldn't have been any more help when I brought my car in.


  • 21/03/2017

All staff were very experience and good to me


  • 21/03/2017

Had First MOT while I waited.


  • 21/03/2017

just the staff are excellent


  • 20/03/2017

very good service and friendly staff


  • 20/03/2017

Staff very helpful could not fault anything.


  • 20/03/2017

Took my Renault captur in for its 1st service. Was seen straight away and the car was ready on time. Pleased with the service received


  • 20/03/2017

Came in for a service, the man at the front desk was really helpful and friendly


  • 20/03/2017

i have used this dealership for many years now and have been very happy with their work.


  • 19/03/2017

Giod


  • 19/03/2017

Very efficient, Marcus is always very professional.


  • 18/03/2017

Quick and efficient


  • 18/03/2017

I was very happy, it was hassle free, which is also a plus point.


  • 17/03/2017

The staff are friendly and welcoming


  • 17/03/2017

Been going for years now always excellent and the lads on the front very friendly


  • 17/03/2017

First rate customer service, first rate vehicle service


  • 16/03/2017

Sol was very helpful he went out of his way to stay behind to give me my car back as the local traffic was really bad and i was late leaving work it was much appreciated thank


  • 16/03/2017

excellent, after a bad experience at the Bury Renault garage moved to Salford Renault and found the staff / work 'spot on'


  • 16/03/2017

OK


  • 15/03/2017

Having taken my car there for service and mot I have a certain level which I thought that the garage would have to reach. having checked the work they did I am completely satisfied with the excellent work they did so that my car passed its mot. I do have some mechanical experience and know they have done an excellent job.


  • 14/03/2017

Friendly, reliable and trustworthy.


  • 14/03/2017

They listen to the problem I have with the car and sort it quickly and efficiently.


  • 13/03/2017

Quick service while I waited


  • 13/03/2017

I consider the team in Manchester give a professional service with a personal touch.


  • 13/03/2017

Total Proffesional service with total Quality assured


  • 13/03/2017

Marcus and Paul are excellent and greet me by name at service reception which I appreciate


  • 13/03/2017

The problem was dealt with and resolved very well


  • 13/03/2017

Staff friendly. Have been going for years and they remember us.


  • 13/03/2017

I didn't need to go into Renault Manchester Salford they picked my car up from my home and drop it back off at my home.


  • 13/03/2017

Good experience


  • 12/03/2017

Thanks


  • 11/03/2017

I continue to be impressed with the service received from Renault/Dacia Manchester. The staff are very pleasant to deal with. I'm also really enjoying owning and driving my Duster.


  • 11/03/2017

Everything went well.


  • 11/03/2017

Helpful service, use of a courtesy car was welcomed.


  • 11/03/2017

My car was coming in for an MOT. It is normally collected here by an employee who lives in the same town. When I was first contacted the contact said he would enquire about this arrangement but I heard nothing further. When I eventually spoke to Renault Manchester directly they cleared this aspect up. however they were still unclear as to whether my car needed some service work as well under the four year arrangement. I received a phone call to ask me to look at a video but when I downloaded it the Mechanics advice was rushed and in audible.I was yet again particularly impressed by the courtesy of Renault Manchester staff and by the cleanliness of my vehicle when it Returned


  • 10/03/2017

no thanks


  • 10/03/2017

The staff are pleasant and efficient.


  • 10/03/2017

Marcus at Renault looked after us very well


  • 10/03/2017

Service advisor Marcus very helpful


  • 09/03/2017

Very Good Expenence


  • 09/03/2017

Marcus on the desk is so helpful he makes the task of taking your car in enjoyable


  • 09/03/2017

I've always been completely satisfied with the service at Renault salford


  • 09/03/2017

Staff very helpful kept me informed of what was going on


  • 07/03/2017

Staff are always courteous and helpful.


  • 07/03/2017

The gentle man that served me explained things in great detail and was very helpful.


  • 06/03/2017

Quick fast friendly service as always.


  • 06/03/2017

The staff are always very friendly and helpful and work is undertaken to a high standard and within the timeframes set.


  • 06/03/2017

Friendly staff


  • 06/03/2017

The experience was fine. The free wifi wasn't working at the one of visit but the waiting area was comfy and clean. I liked the toy cars in the display cabinet a history of renault.


  • 06/03/2017

I received a first class service and the staff went above and beyond


  • 06/03/2017

Ecellent service but expensive to repair had work carried out by independent mechanic half the price


  • 03/03/2017

Fast and friendly service, staff very polite. Very good atmosphere within the whole visit. How a car dealer should be.Excellent.


  • 03/03/2017

great service very helpful.


  • 03/03/2017

The staff are always friendly and efficient, everything happened on time , you can have a coffee if you like and use the customers toilet facilities.


  • 02/03/2017

Staff at Renault have always been most helpful.


  • 01/03/2017

The person who dealt with my vehicle was very courteous and helpful.


  • 01/03/2017

Very efficient service by pleasant staff.


  • 28/02/2017

My experience at the Renault garage was all good


  • 28/02/2017

Both Service gentlemen, Paul and Marcus are always very pleasant and very informative. Their clear concise information is excellent. They make the visit smooth.


  • 27/02/2017

Staff always helpful, pleasant, smart.


  • 27/02/2017

Very polite and professional from the start. Clear communication and put my mind at ease. I've never seen the little inspection videos before which is a nice touch and let's you know that someone is starting to work on your car


  • 27/02/2017

Very satisfied as always


  • 27/02/2017

Excellent - staff are lovely


  • 26/02/2017

Excellent customer service quick and efficient


  • 25/02/2017

1st class customer service


  • 25/02/2017

Friendly helpful staff.


  • 24/02/2017

I have had my car since 2008 and have always taken it to Renault Manchester-Salford. They have always been very professional. They do not patronise or talk down to me and explain exactly what work they are going to do on my car. I am extremely satisfied with the service I receive.


  • 24/02/2017

the car is a mobility car which was picked up at our home and delivered back fully valeted. the young man who picks it up is always cheerful and professional.


  • 24/02/2017

Received a very friendly welcome, started work on my car almost immediately on arrival. Work completed ahead of schedule. A very clean car both inside and out upon collection. The aftersales care delivered by Renault Manchester is the main reason why I purchase Renault Vehicles.


  • 24/02/2017

We dropped the car off at 8.30am , greeted by a lovely gentleman who explained what time was estimated completion, offered a drink and had read the documentation so we had not issues as is a fleet car in for it's 3 yr MOT/Service. We collected the car at 11.30am work had been done and the car valetted. Wonderful service, professional service reception.


  • 24/02/2017

I am always welcomed warmly by Marcus and Paul, and feel that I am in good hands


  • 24/02/2017

Really friendly


  • 24/02/2017

Friendly, informative staff. Car ready when they said. Very happy


  • 24/02/2017

nice


  • 24/02/2017

The engineers took time to listen to my questions and made me feel comfortable when asking them


  • 24/02/2017

My car was in for routine service and i assume the service was done- no problems


  • 24/02/2017

Everything was fine and Marcus was lovely - very helpful. The only issue is that it is so expensive compared to independent garages.


  • 23/02/2017

Very professional , fast and thorough service.


  • 23/02/2017

Very pleased with service, in fact excellent service. All questions answered and left feeling a valued customer.


  • 23/02/2017

Excellent stand out service from the polite, personal and friendly welcome. Too, the return of our vehicle in a clean polished condition.


  • 23/02/2017

Someone didn't book the first appointment correctly therefore I had to wait a week and a half for the next appointment however the service from collection onwards was fantastic


  • 23/02/2017

Very friendly and polite


  • 23/02/2017

As always, excellent, efficient and courteous service.


  • 18/02/2017

Happy with level of service.


  • 16/02/2017

It was easy to book the vehicle in, lots of options. Service was completed, only disappointment was that the boot was cleaned wither rest of the vehicle.


  • 13/02/2017

Very courteous and dealt with work promptly and rang to let me know when it was completed


  • 13/02/2017

Great service would reccomend to friends and family


  • 13/02/2017

Only complaints are that there was no automatic courtesy cars and the car was poorly cleaned, wheels and interior windows not cleaned, they still had marks from dogs noses on them.


  • 13/02/2017

Excellent

  • Sort reviews by:

  • Wouldn't recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 02/09/2017

[no comment made]


  • Wouldn't recommend
  • 01/09/2017

All in all I am not happy with service I received and have no intention of returning to Renault when I want a change my car, which is a pity as I think the cars are very nice and reliable. I paid a deposit on my car to secure it while I got my finance sorted with my bank, the car was paid of within 48 hours, on collection it was agreed I would receive a refund of the deposit and a small replacement light for the inside door. after 3 week and several phone calls I still had not received the refund or replacement part. I had to go to the showroom and wait there until the refunded was processed manually. Two months on I have just given up on getting the promised replacement part. It seems to that once you had my money you didn't care about anything else and customer service went right out the window. Its a real pity that such a small issue of a £100 and a light has ruined my opinion of the brand. this is the second Renault I have bought and it will be the last I dare say.


  • Would recommend
  • 30/08/2017

After an initial issue (bald tyre and scratch) which was sorted by Michelle the car was handed over by Matt in good order. I did not require finance and I live in Cornwall hence no to aftersales.


  • Would recommend
  • 27/08/2017

Simon Oldfield dealt with the sale. When I 1st went into the forecourt I wasn't mithered which I dislike intensely. But as soon as I needed to ask questions simon was so helpful. He answered all my questions. Was really helpful and knowledgeable and made the whole process easy and simple. I would definitely come back to renault Manchester and particularly Simon. And I would recommend him to my family and friends.


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 19/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

Nic the salesman provided us with an excellent service and explained everything in detail would highly recommend. Been a driver for years and never drove a Renault before, I am really pleased with my car I love it .


  • Would recommend
  • 18/08/2017

Great experience. Salesman Matt was really good and. It's my wife and I enjoyed the experience.


  • Would recommend
  • 15/08/2017

I have answered NO to te above questions only because i already had a Kadjar and knew my way around the car. I have to say the service offer by the team was second to none. Much better than my experience with the Wolverhampton branch. I would happily recommend your branch to family and friends


  • Would recommend
  • 15/08/2017

I didn't want finance or a test drive. The purchase process was smooth, quick, hassle-free. Derek the sales guy was great - he recognised my needs and got on with it, which is exactly what I wanted - a great service.


  • Would recommend
  • 15/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

None. We went in to buy a car. Saw a good deal. Bought it.


  • Would recommend
  • 10/08/2017

[no comment made]


  • Wouldn't recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Wouldn't recommend
  • 31/07/2017

If someone can contact me as I was sold a pre registered van which had sustained damage prior to me buying, i was not made aware , and now having to be inconvenienced in getting it sorted out.


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 21/07/2017

[no comment made]


  • Wouldn't recommend
  • 19/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 16/07/2017

[no comment made]


  • Would recommend
  • 14/07/2017

Excellent help and service from Simon in used car sales.


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

We apologise for delay in completing Survey as we went on holiday for a month only days after collecting our car. We use this opportunity to say that Matthew was excellent throughout our time with him. No pushing or guiding , just left us to look at the car in our own time. Was very quick to pick up on our needs and pointed us in the right direction. Such a pleasure to deal with someone human and not just out for the sale. Please thank him again for us.


  • Would recommend
  • 11/07/2017

I have found the customer service at Renault Manchester excellent. I have already told friends and would have no hesitation to recommend you. Thank you


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

None


  • Would recommend
  • 08/07/2017

[no comment made]


  • Would recommend
  • 07/07/2017

[no comment made]


  • Would recommend
  • 04/07/2017

[no comment made]


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 29/06/2017

[no comment made]


  • Wouldn't recommend
  • 28/06/2017

I'm still waiting for my £200 deposit back nearly 2 weeks after picking car up . Air con not working and tracking out .


  • Would recommend
  • 27/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 25/06/2017

What do the after sales department do ?


  • Would recommend
  • 24/06/2017

Excellent service, really pleased.


  • Wouldn't recommend
  • 23/06/2017

Whole experience actually wasn't great. Didn't know there was an aftersales, emails to my contact are now unanswered and whole buying experience has made me feel valued as a customer. A real shame.


  • Would recommend
  • 22/06/2017

[no comment made]


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 20/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

This was an internet sale for export. the above questions are mostly irrelevent


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

[no comment made]


  • Would recommend
  • 02/06/2017

[no comment made]


  • Would recommend
  • 30/05/2017

Nigel the sales person made the whole experience of purchasing the van very pleasant and professional. Would recommend the dealership to family and friends.


  • Would recommend
  • 30/05/2017

Car was purchased under family & friend account


  • Wouldn't recommend
  • 27/05/2017

[no comment made]


  • Wouldn't recommend
  • 21/05/2017

[no comment made]


  • Would recommend
  • 21/05/2017

The whole process was professional and efficient. The salesman Nick Mulrooney was excellent and a credit to your business. I will definitely be back next year for change of vehicle.


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 19/05/2017

[no comment made]


  • Would recommend
  • 18/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Wouldn't recommend
  • 15/05/2017

No questions only to say Simon was very courteous and professional and a massive improvement on the last experience I had buying a car. I would recommend him to other car buyers


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 12/05/2017

Make sure the vehicle is valeted correctly and she fitting numbers plates they ate correctly gotten straight and not broken well done needs to go to David in your service centre at Manchester as he restored our faith in your garage we will be back thanks to David and his professional behaviour and dedication to get things sorted Well done David


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

The only reason I was not introduced to the aftersales department was that I live very close to Renault Liverpool and it was understood I will go there for servicing. I found Nigel Davies to be very helpful and informative throughout the process.


  • Would recommend
  • 09/05/2017

No - great service throughouit


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

[no comment made]


  • Would recommend
  • 06/05/2017

[no comment made]


  • Wouldn't recommend
  • 06/05/2017

I was overcharged, Matthew Schofield is doing nothing to return the overpayment. I am at the point of contacting trading standards and recovery through the small claims court. It's not good enough


  • Would recommend
  • 05/05/2017

I was very happy with the hand over of car treatment was very good by sales staff could not have been any better 5 stars from me well done renault Manchester


  • Would recommend
  • 29/04/2017

No thanks


  • Would recommend
  • 25/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

No happy with everything and the vehicle.


  • Would recommend
  • 20/04/2017

Why did my car have a flat tyre by the time I got home (5miles) and a faulty valve on another wheel?


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 13/04/2017

[no comment made]


  • Wouldn't recommend
  • 13/04/2017

Initial service was good but as soon as we bought the vehicle it was poor service. Difficult to get hold of anyone, van didn't arrive on time and no one seemed to know where it was, then to find it hadn't even left Manchester by the time it should have arrived! Not one call from after sales to see if the vehicle had been delivered and not one call to date! To top if off the vehicle broke down after less then a week of having it and when I rang the branch no one seemed to care no help what so ever!! Very disappointing considering we spend nearly £15,000.


  • Would recommend
  • 12/04/2017

We are two hours away and bought via phone and emails and Nigel Davies made the whole process very easy.


  • Wouldn't recommend
  • 11/04/2017

Service really poor. Guy I had made the deal with, didn't show up on morning I collected car. Guy who did deal with me did his best but really the experience wasn't satisfactory. I'd asked for a call back regarding a couple of issues with the car. Nothing...Expected a lot better from Renault.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

No questions, perfectly happy with service received from everyone.


  • Would recommend
  • 10/04/2017

Derek & Michelle were really friendly, human & just lovely people to do business with. Derek is a great sales man because he has such a nice, genuine way with people. The person letting the team down was the car pool guy who very rudely told us to move our car & virtually threw the keys back at us. He was huffing & puffing & a very poor representative of the company. Derek & Michelle are fantastic & we were kept well informed. Hope this info is helpful.


  • Wouldn't recommend
  • 07/04/2017

Never had such bad service. Ordered car on 6.3.17 was due to be delivered 20/3/17. It is now 7/4/17 still no car.


  • Would recommend
  • 07/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

very happy with the great friendly service i received from Nigel Davies he found me the exact van with just the right spec i was looking for . I would highly recommend you thank you


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 02/04/2017

Mr Simon Oldfield was a pleasure to meet and do business with cheers Paul


  • Would recommend
  • 02/04/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 25/03/2017

[no comment made]


  • Would recommend
  • 24/03/2017

I was not offered finance as I advised Simon that I would be purchasing the vehicle with other funds. Simon was a great help throughout the process. The video of the car that he filmed was very professional, he was extremely knowledgable about the vehicle during the video, and this made my mind up about driving an hour and a quarter to come and look at the car, which I ended up purchasing.


  • Would recommend
  • 22/03/2017

[no comment made]


  • Would recommend
  • 21/03/2017

A fantastic service many thanks to used car team


  • Would recommend
  • 19/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Wouldn't recommend
  • 15/03/2017

I would appreciate a phone call to discuss how appalling my experience was with Renault UK I have been buying off you guys for 14 years and on this occasion I was totally ripped off, I would not recommend Manchester to anybody in fact I would dissuade them


  • Would recommend
  • 15/03/2017

[no comment made]


  • Wouldn't recommend
  • 14/03/2017

recently had the van stickered up, and the guy that does all my signs mentioned the sliding door had been re-sprayed? not sure if that's right or not but he reckons its a different shade in certain light. can this be checked and confirmed for me in case there is a warranty claim needed on the door and you wont do it. also I have no warranty & service sheet(from icm) in my hand over folder, I did ring to speak to the sales man on the 6th march and his colleague took my number because he was busy...still heard nothing? no follow up call to see if I'm happy...


  • Would recommend
  • 13/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

I bought the car online. So some of the questions were noth applicable


  • Would recommend
  • 13/03/2017

Excellent service from Simon at Renault Manchester, he was a joy to deal with.


  • Would recommend
  • 12/03/2017

We had no issues with buying a car so far from home as it can be taken to any Renault dealer for problems, however the car has a fault showing for environmental system and the dealer in Hull says they cannot book it in for over 2 weeks. We called out the RAC to identify the problem but we are now faced with the expense of a trip to Manchester to sort out a problem on a car we have owned for less than a week. After the excellent service from yourselves this does take the shine off the purchase, Regards, John and Sheila Foster


  • Would recommend
  • 08/03/2017

Will the satnav work in France


  • Would recommend
  • 08/03/2017

No questions. I just want to say Derek the salesman was excellent, no pushing gave me the details, test drive. He was very easy to do business with.


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

I see the car advertised online, spoke to them and arranged it all over the phone. Was sent video of car . I purchased car


  • Would recommend
  • 05/03/2017

[no comment made]


  • Wouldn't recommend
  • 04/03/2017

[no comment made]


  • Wouldn't recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

No.


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

Excellent and friendly service.


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

Very pleased with the way the sale was handled and I'm very pleased with my new car


  • Would recommend
  • 28/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

Shortly after collection cars melt of cigeret smoke


  • Would recommend
  • 24/02/2017

No. I was very satisfied with the courteous and professional service offered by your staff. Many thanks.


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

I test drove the car at a dealership in Durham, but travelled to Manchester to buy the car as I have bought from you before and I'm really happy with the service you give. I was sent a video of the car. I arranged my own finance and of course I will not be travelling to Manchester for servicing but using a local Renault dealer in Newcastle. It is Mr Taylor by the way, we bought a car for my wife from you in 2015. Really fantastic service again from Simon Oldfield, he really is a top notch professional - please see my feedback on AutoTrader under the name John T.


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

tank was nearly empty on purchase, 1/2 full would have been appreciated.


  • Would recommend
  • 18/02/2017

Please note: I explained that I had already test driven a similar car elsewhere. As I live 170 miles from Renault Manchester there was no point in introducing me to aftersales.


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

Yes. Small minor problem, when adjusted rear view mirror bottom cover fell off. Also the car was supposed to come with a full service history. Only one stamp from you.


  • Would recommend
  • 15/02/2017

Excellent service a special mention to Matt he was very very helpful knowledgeable and sincere. I was very impressed by the professionalism and no pushy sales techniques all round excellent


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

yes if i break down what do i do /who do i call no one has said


  • Would recommend
  • 13/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

Thought Simon was great.


  • Would recommend
  • 12/02/2017

[no comment made]


  • Would recommend
  • 10/02/2017

[no comment made]


  • Wouldn't recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

Excellent service from Nick.


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 04/02/2017

[no comment made]


  • Wouldn't recommend
  • 02/02/2017

i had to wait three days for sale rep to return to work of holiday no one else would deal with my problem hope you deal with more serious problems more promptly


  • Would recommend
  • 01/02/2017

Very pleasant experience with salesman. For me that's as important as the car. So happy customer, you will be top of my list when I look for another car.


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

We saw the car on the forecourt and met your salesman Mathew Schofield. He is a very pleasant person and listened to our requirements for the vehicle we wanted. We required the car to travel to Europe regularly and through all types of conditions including snow and rain. He understood why we required the 4x4 and also the sat nav. He was found to be very helpful in identifying the model we required. A vehicle was identified and we test drove it unfortunately it was a Saturday and the roads were busy. He organised a further drive so we could test the vehicle on the motorway where most miles will be done. When selling other ancillary products he made us aware of them. He did not push us if we declined. We did get the paint protection. He made the purchase very easy and simple and for the first time in a long time enjoyable in exchanging a vehicle !!!!! We are of an age where we have visited and purchased many vehicles. The car has been brilliant for the last two months we have owned it. We did look at the Dacia just before we bought the Renault and would like to say your salesman Kyle did an excellent job on promoting the car and it was avery close call. Thanks to both lads, excellent customer service attributes. Please pass on our thanks to Mathew and Kyle we certainly promote Renault and it's staff at any opportunity we can due to this purchase.


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

I am somewhat disappointed that my request for GAP insurance has been ignored, despite 4 requests. Being told "Michelle will get back to you", courtesy demands a reply, and to say I am unimpressed is an understatement


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

Matthew schofield went above and beyond.. I am delighted and extremely happy


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 25/01/2017

[no comment made]


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 12/01/2017

Finance not reuired - cash purchase. No need to be introduced to aftersales as I am an existing customer.


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 05/01/2017

The guys at Manchester were brilliant, especially Nigel Davies. Very happy


  • Would recommend
  • 30/12/2016

[no comment made]


  • Would recommend
  • 30/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

[no comment made]


  • Would recommend
  • 26/12/2016

[no comment made]


  • Would recommend
  • 23/12/2016

[no comment made]


  • Would recommend
  • 23/12/2016

The service I received from Simon was first class - It made all the differnce to the experience.


  • Would recommend
  • 19/12/2016

Re Simon excellent pre and post sale.made it easy for me which as was out of the area was even more important.


  • Would recommend
  • 19/12/2016

[no comment made]


  • Would recommend
  • 12/12/2016

No


  • Would recommend
  • 07/12/2016

I made it clear that it was a cash deal; no finance discussed. Two problems arose after the sale: a mechanical problem was sorted quickly and without hassle and the second problem relates to a replacement parcel shelf for which I am awaiting a replacement. Very happy with your sales staff (Nick) and after sales treatment (Marcus).


  • Would recommend
  • 07/12/2016

I have only answered no to the last 3 questions on this page because 1- I told Nigel Davis I purchased the van from I did not need finance, I had the money to buy the vehicle outright 2- I live over 250 miles from the dealership and already own a couple of these vehicles so did not require a test drive 3- as I live so far away I would use my nearest Renault dealership for aftersales


  • Wouldn't recommend
  • 07/12/2016

We have been dissappointed by the lack of personal attention regarding the key fob which was cracked when I picked up the car. Matt Schofield our salesperson promised to order a new one and ring us when it arrived that was 3 months ago. We have rung and left messages numerous times and never get a response....that is why we would not recommend Renault Manchester to a friend.


  • Wouldn't recommend
  • 07/12/2016


  • Would recommend
  • 06/12/2016

Professional service, thanks.


  • Would recommend
  • 06/12/2016

I wasn't offered finance as I made it apparent that I was a cash buyer and I didn't get a test drive as I bought the van over the phone. Simon was very helpful and located me the van I chose without delay. All round a great service from him. Very happy with my shiny new van :)


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

Good service and polite and friendly salesperson Simon


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

I would like to say l was seen by Nigel who was very polite & professional and made the purchase of my renault very straight foreward


  • Would recommend
  • 01/12/2016

No


  • Would recommend
  • 30/11/2016

[no comment made]


  • Would recommend
  • 29/11/2016

[no comment made]


  • Would recommend
  • 25/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 15/11/2016

[no comment made]


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 13/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

Your sales representative, Simon Oldfield, was extremely helpful. Please pass on my thanks to him.


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

I didn't require finance. Test drive not possible as over 400 miles away. Picked up on Sunday, over 11 hours round trip so aftersales meet not required.


  • Would recommend
  • 09/11/2016

[no comment made]


  • Wouldn't recommend
  • 07/11/2016

Van delivered on the wrong day and Nick the sales man has been help full but says the manager will be in contact to address the lost days wages but two weeks later they still has not bothered to contact me


  • Would recommend
  • 07/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

As a current Renault Manchester no need to introduce to Aftersales. Re finance ,salesman informed of my method of payment in advance


  • Would recommend
  • 05/11/2016

[no comment made]


  • Would recommend
  • 31/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

Please note I wasn't offered finance because I said from the start I was paying cash. Matt was a nice, helpful guy to deal with.


  • Would recommend
  • 28/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 23/10/2016

[no comment made]


  • Would recommend
  • 23/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 17/10/2016

car bought for daughter. Matthew made the deal special for her. well done Matthew & Michelle for the handover.


  • Would recommend
  • 16/10/2016

No


  • Would recommend
  • 13/10/2016

[no comment made]


  • Would recommend
  • 12/10/2016

First class service all done over the phone Nick Mulroney was brilliant


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 08/10/2016

Simon was most helpful and informative


  • Would recommend
  • 07/10/2016

We wanted a couple of extras fitting to the vehicle and we feel, as customer service, that they could have been fitted at cost as they were not big jobs. Just felt like a 'computer says no' attitude! We appreciate that it was discounted due to being pre-reg but would have been a nice touch.


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

I didn't want to test drive the car. The salesman Nigel Davis I couldn't praise him enough, he was excellent. He took the time to explain all the insurance and the various offers that were avaible to me. I would definitely recommend Renault Manchester to my friends


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

Great service. Many thanks.


  • Would recommend
  • 04/10/2016

We are exporting so after sales was not relevant


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 30/09/2016

Matt Schofield did a good job and kept us informed throughout. (Very different to Renault Bolton who wasted 17 days of my precious time!) Happy with car to date. Still awaiting Medianav manual &service schedules. Nothing to do with you but the car could do with more internal storage.


  • Would recommend
  • 28/09/2016

no. michelle our sales advisor was very helpful and not pushey.


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

Nigel the salesman was a pleasure to deal with, nothing was to much trouble for him and the whole process was easy. He's a credit to the company. Thanks again.


  • Would recommend
  • 21/09/2016

After getting my vehicle home I discovered a slight scratch and chip halfway up the side door. I can only assume this has been done on the way home however it would be good if I could get some touch up paint to try and disguise it Thanks I was not offered finance as I made it clear from the start that I would be purchasing in cash. I also made it clear that I did not have time for a test drive due to other commitments


  • Would recommend
  • 21/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

The only reason why I wasn't offered a test drive I was out of the country, Matt statues later than his working day to carry out the psoerwork of the car. All other staff had left. He showed me how to use the car fully inside, really helpful guy. I love my new car


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

No questions - just complimenting you all, especially Simon, on outstanding customer service. wouldn't hesitate to recommend you !!!


  • Would recommend
  • 01/09/2016

Excellent help from the sales person NIck. A credit to Renault Manchester. Everything explained clearly .


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

Personalised video very helpful for remote customers. Overall experience very good. A couple of points to note 1. You don't offer service packs that can be used at any dealer , your gap insurance is expensive with considerable mark up of the source insurance company charges. I've gone direct but would have considered going through you if the mark up had been sensible.


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

Simon was a excellent sales rep made me feel at ease


  • Would recommend
  • 25/08/2016

No


  • Would recommend
  • 25/08/2016

[no comment made]


  • Wouldn't recommend
  • 25/08/2016

Unhappy client


  • Would recommend
  • 24/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 14/08/2016

Yes I noticed when I arrived home there was no service book with the vehicle as I am waiting for my log book so I can fit my private plates on the vehicle I am going to enquire when I return to have my plates fitted


  • Would recommend
  • 13/08/2016

Your salesman nick was great really friendly and helpful nothing was a problem for him made the experience of buying the new car very easy and explained all aspects in full


  • Would recommend
  • 11/08/2016

The car wasn't in the condition I expected various chips and marks had not been repaired. The car was taken to the body shop to have some of the chips repaired. The car returned from the body shop with still some chips which for a 1 year old car isn't really good enough. These defects should have been rectified before I picked up the vehicle.


  • Would recommend
  • 10/08/2016

Nigel Davies was fantastic and listen to what I wanted. He was very helpful and made buying the car and collecting it so easy. Thanks


  • Would recommend
  • 06/08/2016

Bought the van outright so no finance and the van was delivered to my home by others so no test drive or meeting with the after sales department ????


  • Would recommend
  • 06/08/2016

Bought the van for outright so no finance required and the van was delivered to my house so couldn't test drive or meet the after sales people ????


  • Would recommend
  • 06/08/2016

The locking key for the spare wheel was missing and could be not be found when I picked up the van. It was supposed to be posted when found but couldn't be found. I was informed to contact Renault in Wolverhampton to arrange a appointment and to take the van there to have it changed and a new one fitted at your cost. which I have not been able to do yet as difficult to find the time to spent a whole day of my time because some-one lost an importance item belonging to the van. I live in telford but why couldn't a closer place be found by your department ?


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

no thankyou


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

Answer no to the 2 questions above as I'm based in Dorset and didn't buy the vehicle face to face


  • Would recommend
  • 03/08/2016

[no comment made]


  • Wouldn't recommend
  • 01/08/2016

I had my van delivered. It was the first new van I had brought and the Interior and exterior were not even cleaned. Every van or car I have ever brought has at least been cleaned. I sent an email to Simon to let him know this but have still not had a reply and I had numerous calls from him when he wanted to sell me the van. I would have thought making sure cleaning it before it left your yard would of been a must. Obviously not at your garage.


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 30/07/2016

[no comment made]


  • Wouldn't recommend
  • 28/07/2016

We were promised a valet and when my partner collected the car and we got home the job was poor. We mentioned in the after call but was just told he would mention to valet team. If you are spending 16,599 plus having parking sensors fitted, surely you should get a better response?


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

No question but would like to say that Matt, the salesman was very helpful and took time to explain things to me, I would say it was the best experience I have had buying a car.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

Do I have breakdown cover for the next 4 years. Thank you.


  • Would recommend
  • 25/07/2016

The handover was a bit of a problem. When we arrived to pick up the vehicle it seems your admin department had not received the log book from the previous user and the sales documentation wasn't available. Michelle Jansenn went to a lot of trouble trying to make certain things were fixed so that we could pick up the car as soon as possible. She has our thanks.


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 20/07/2016

No.Everything was fully explained to us prior to and during the collection of the vehicle. But I must mention a special thank you to your salesman who we dealt with Simon Oldfield. Nothing was to much trouble, and unlike other salesmen we have met at other showrooms pushing for a sale, it was a pleasure to have met someone who had time for you, without any pressure.


  • Would recommend
  • 18/07/2016

No questions, just to elaborate on the responses above, I was a cash buyer and therefore didn't require finance, I didn't require a test drive and bought the car as seen from your website, also I live over 100 miles from the dealership, the guy who delivered the car was fantastic, there was no opportunity to meet the aftersales team. My overall experience with the dealership was great, after the agreement to purchase, Matt was very efficient in arranging delivery and sorting out the necessary docs etc


  • Would recommend
  • 11/07/2016

[no comment made]


  • Would recommend
  • 10/07/2016

Very professional and accomadating, faultless transaction backed up by finding the exact car I wanted, plus more, and a very competitive price. Well done Matt!!!


  • Wouldn't recommend
  • 10/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

no floormats included, thought they came as standard?


  • Wouldn't recommend
  • 06/07/2016

As I collected my van late on Thursday evening I didn't really have enough time to go over it with a fine tooth comb which I would of done as a rule on reflection I have noticed a few imperfections on it 1. Paint missing on the passenger door 2. Small chip on door mirror surround (black plastic Trim ) 3, small scuff to rear bumper (but I could probably disguise this with back to black or equivelant) So all this really has took a shine off my new van ! Kind regards Mr Yates


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

i just would like to say how please i am with the staff at Renault retail manchester great service and very pleased with the van Many Thanks Roger Lucas


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 28/06/2016

None


  • Would recommend
  • 27/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

Excellent service and staff everything they said they would do they did excellent thanks n stuart


  • Would recommend
  • 26/06/2016

Excellent service and staff everything they said they would do they did excellent thanks n stuart


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 25/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

[no comment made]


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 19/06/2016

Very impressed with Matt and the team. Made the whole process easy as I have never bought a car before. Would recommend to a friend and would come back if I need to buy in the future


  • Would recommend
  • 19/06/2016

none


  • Would recommend
  • 18/06/2016

[no comment made]


  • Would recommend
  • 15/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

I was most impressed by the support and advice from the salesman nick which helped my decision to choose this car from others being offered to me by competitors.


  • Would recommend
  • 11/06/2016

[no comment made]


  • Would recommend
  • 11/06/2016

[no comment made]


  • Would recommend
  • 08/06/2016

Excellent service.


  • Would recommend
  • 08/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 29/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

The vehicle had no fuel in it whatsoever, so I had to urgently find a garage in an unfamiliar area to fill up


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

Dealt with Nick in used car sales at the branch, honest, clear & friendly from start to finish. Very happy with car & service.


  • Would recommend
  • 20/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

I have no further questions. thank you. g hill.


  • Would recommend
  • 12/05/2016

No questions I was dealt with very well by Matt. who made the purchase very enjoyable.


  • Would recommend
  • 12/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

Great service, explained everything in detail & very friendly.


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

No


  • Would recommend
  • 05/05/2016

Assistance provided by Simon Oldfield was really good. Not pushy but very helpful. Rang up after sake to check all okay. Great service all round.


  • Wouldn't recommend
  • 05/05/2016

Missing service book instruction manual radio code card and some lettering & numbers on the van. Ply lining is too thin


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 02/05/2016

The purchase was made totally over the phone because I live 150 miles from Manchester


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 26/04/2016

No questions, just to say that all of the people we met were very friendly and helpful, the salesman himself was great and despite the distance (we live in Hull) we'd certainly come to you again in the future.


  • Wouldn't recommend
  • 24/04/2016

I drove my new car home and inspected it on my driveway in dry, fine and sunny conditions. I was horrified to see that there were numerous swirl / scratch marks in the paintwork, a small dent on my front nearside door and small chip on my front nearside door. I immediately returned to the showroom and pointed the defects to the salesperson and manager. It is now booked in to have repairs carried out on Tuesday 02/05/16 where it will have to have the paint treatment I paid for removed, the swirls / scratches polished out, the dent and chip repair. On returning home I inspected it further and found further defects. I have sent a letter (22/04/16) to your headquarters making an official complaint. I am sure that headquarters will forward a copy to yourself. The condition of my vehicle I can only describe as very poor and I shouldn't have received in that condition. I am embarrassed by its condition and work colleagues, family and friends cannot believe it's poor condition. I have returned to Renault after 6 years absence and this has certainly put me off purchasing a Renault again.


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

[no comment made]


  • Wouldn't recommend
  • 20/04/2016

Unfortunately when I got the car home, I was able to inspect it more throughly. I was told by the salesperson Simon Oldfield that the car had been serviced. Although the service record was stamped, the type of service and corrosion check had not been completed. Also the tyre pressures were all different and the screen wash was not topped up. Both front tyres are worn on the outer edges and worn to just above the wear indicators. On driving the vehicle I found to my horror, a deodorant spray can, which had rolled from under the drivers seat, to underneath the clutch pedel. Also under the drivers seat I found some loose change. I rang Simon to explain the above, car not cleaned throughly, scratches inside the car, worn tyres, fuel economy very low and was it actually serviced? He explained that he would check and call me back. It has now been six days and still no response. Shocking service.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

I would like to say how friendly and professional Mr Nigel Davies your sales advisor was. Very Helpful and a lovely smooth and easy transaction. I asked for the Van to be boarded out and this was done quickly and for a good price. Please pass on our comments to Nigel and his management Thankyou Mr and Mrs Clay


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Wouldn't recommend
  • 15/04/2016

At first I was very pleased with my new van, but when it went for a roof rack fitting the garage informed me that the drivers side rear panel had been poorly repainted. As you can understand I am not very happy. I spoke to Simon Oldfield yesterday and he was very sorry and has promised to get it sorted. If I had wanted a used van that had been repainted I would have gone to a back street garage not Renault uk. At the moment I wouldn't recommend yourselves until the van is sorted. Regards Simon.


  • Would recommend
  • 13/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

[no comment made]


  • Wouldn't recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

No, but I would highly recommend Nick & Michelle at Manchester as they were very helpful and were a pleasure to deal with.


  • Would recommend
  • 07/04/2016

No I was looked after from start to finish


  • Would recommend
  • 06/04/2016

I've had to get the rac out to the car they day after I got it as it had a fault coming up and then two days after I had to take it into the garage with the same fault. It's sorted now but let's hope it doesn't happen again otherwise I won't be impreased


  • Wouldn't recommend
  • 05/04/2016


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

I would like to add that it was down to Nick Mulrooney that i chose renault machester. I have had bad experiences at other showrooms ie people ignoring me even though i was the one purchasing the car and just talking to my husband, Nick was fantastic, very helpful, friendly and did not mind any questions that i had. Can you please say a big thank you to Nick and let him know that due to him i bought the car from there. I would definately and already have recommend you to friends and family members. Thank you


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

EXCELLENT SERVICE.


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

Excellent service didn't require finance found staff honest made sure the deal suited both parties no qui pilling otherwise I would have walked out, I had been in Renault franchise in Liverpool sales man very poor well Done Simon


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 14/03/2016

I'd already told Simon I was paying in cash, and I was swapping for the same model so didn't need a test drive


  • Would recommend
  • 14/03/2016

The salesman Simon was excellent


  • Would recommend
  • 14/03/2016

I did not need finance, so not discussed. And as I live in the Isle of Man, it was not necessary to offer me a test drive as I was familiar with the vehicle, and aftersales would be dealt with over here. Easy experience with your salesman, did exactly what was expected, thank you.


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Wouldn't recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

We have had over 12 renaults I would never go any were else ,they are the best ,have also sorted my son a car out BRILLANT


  • Would recommend
  • 08/03/2016

Not sure about the aftersales. I did ask about my first service with Renault?


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 06/03/2016

Where do you get your polite and friendly sales people. We were helped to choose our car and never pressurised.


  • Would recommend
  • 06/03/2016

Simon was very polite and helpful, his communication with me was excellent. I had already driven that model so no need for a test drive. Thank you.


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

Wonderful service thanks, all so quick got it the day after and I absolutely love it Thanks again Michelle you was lovely


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 29/02/2016

I forgot to ask what the service interval is?


  • Would recommend
  • 29/02/2016

Really good service. A credit to Renault


  • Would recommend
  • 29/02/2016

not sure if I was introduced to the aftersales or not


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

I did mention a service package and was told to go to a dealer near home who would help, I still have, the got around to this yet.


  • Would recommend
  • 26/02/2016

Not sure if I was introduced to the after sales.


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 23/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

Great price and service, thanks to Simon for all your help.


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 14/02/2016

Excellent customer service from Michelle. She was the reason we made the purchase


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

Shy was my rs clio turbo lux part exchange worth so little


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

Sales person Michelle Janssen was a pleasure to deal with.


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 24/01/2016

Very pleased with my experience at your garage and Simon


  • Would recommend
  • 22/01/2016

No


  • Would recommend
  • 21/01/2016

The sales were brilliant, not pushy clear and to the point. We told them it was cash so didn't take finance any further. Left feeling happy with our experience and deal. The car was delivered at the agreed time which saved us travelling back to Manchester.


  • Would recommend
  • 21/01/2016

My sales person Mike Haworth was incredible through the process. He was very knowledgable, honest, and easy to talk to. I left with the car knowing and fully believing that I was offered a good deal. He also made me love the car even more.


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 18/01/2016

[no comment made]


  • Would recommend
  • 18/01/2016

Very pleased with purchase and service


  • Would recommend
  • 16/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

The service and friendliness of all the staff was superb and all the work was done for me which made it a very enjoyable process.


  • Would recommend
  • 11/01/2016

[no comment made]


  • Wouldn't recommend
  • 10/01/2016

[no comment made]


  • Would recommend
  • 06/01/2016

No. The purchase was smooth and well handled. Thanks


  • Would recommend
  • 06/01/2016

The salesman ( Mike) went out of his way to make us comfortable and he also explained the car to us extremely well...We drove away very very satisfied with the service, the price and our new clio


  • Would recommend
  • 05/01/2016

[no comment made]


  • Would recommend
  • 28/12/2015

[no comment made]


  • Would recommend
  • 28/12/2015

no everything was seam less


  • Would recommend
  • 28/12/2015


  • Would recommend
  • 27/12/2015

I looked at this car on the web and phoned on Sunday to enquire about its availability. On Monday morning I confirmed the purchase and by Tuesday lunchtime the car was delivered to my home in Clacton-on-Sea Essex. Extremely efficient and friendly service. Thank you.


  • Would recommend
  • 27/12/2015

[no comment made]


  • Would recommend
  • 26/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

[no comment made]


  • Would recommend
  • 20/12/2015

[no comment made]


  • Would recommend
  • 20/12/2015

when do i need to get car serviced ? Mike was very helpful, and even when i felt alarmed in still seeing the car being advertised,after i paid my deposit ( as i thought it had not been sold to me)he did his best to calm me down.


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

No need for aftersales as I live in Birmingham. There is a whistle round the passenger window at higher speeds, maybe a loose seal. Can this be dealt with by my local Renault dealer?


  • Would recommend
  • 12/12/2015

[no comment made]


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

not at this time but i feel confident that i can ring in the future and receive any help or advice i may need


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

No questions, just a big thank you to Michelle and Matthew for going the extra mile.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

I had my. Captur deliverd to my home


  • Would recommend
  • 01/12/2015

We were very satisfied with the assistance we received both during the purchase (were we had made it clear we were cash buyers- so no finance required) and during the collection of the vehicle later that week.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 21/11/2015

[no comment made]


  • Would recommend
  • 21/11/2015

[no comment made]


  • Would recommend
  • 12/11/2015

[no comment made]


  • Would recommend
  • 12/11/2015

Sales department staff were most polite and helpful, took the time To explain the controls set up functions on the car. l would like to express our many thanks.......


  • Would recommend
  • 11/11/2015

[no comment made]


  • Would recommend
  • 11/11/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Wouldn't recommend
  • 10/11/2015

I was appalled that the van wasn't taxed and I was allowed to drive off without being told it wasn't taxed When you buy a new van you expect this I wouldn't recomend this dealer to anyone Very poor


  • Would recommend
  • 09/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 05/11/2015

[no comment made]


  • Would recommend
  • 04/11/2015


  • Would recommend
  • 04/11/2015

[no comment made]


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 30/10/2015

[no comment made]


  • Would recommend
  • 30/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

Great sales team, straight forward purchase with no pressure. When I picked the van up I was treated excellent by all at the dealership and handover was stress free.


  • Would recommend
  • 29/10/2015

Transaction was done very pleasantly with no hassle by Michelle.Mike called next day as he had been off on day we picked car up .Love it


  • Would recommend
  • 28/10/2015

[no comment made]


  • Would recommend
  • 18/10/2015

[no comment made]


  • Would recommend
  • 18/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

No, very good experience all round. Salesman Mike just right for us. We didn't feel the need to haggle as I knew we had good deal. Only downside really difficult to organise test drive except by phone. We visited but not enough staff too too busy, and absolutely no response from Internet enquiries. (Guys make a phone call as promised I'd have bought the car a week earlier if you had, and I may have gone elsewhere)


  • Would recommend
  • 05/10/2015

The representative who dealt with the sale of the A3 was excellent.


  • Would recommend
  • 04/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

the Renault van was what I was looking for , but the efficient friendly no hassle or pressure service I received made my choice easy ,, well done Renault GOOD SALES STAFF THANKS


  • Would recommend
  • 02/10/2015

We had been phoned by Nick to advise only one key. We collected the car on Satitday and are still waiting a week later for the second key and CD which I left in the car. No contact to explain delay which is a little disappointing.


  • Would recommend
  • 29/09/2015

NO QUESTIONS VERY HAPPY WITH LOVELY STAFF and car.


  • Would recommend
  • 27/09/2015

I bought over the phone having seen the vehicle on van trader. Having previously bought from Renault Manchester I knew the service I would get would be second to none. Wouldn't buy a Renault van anywhere else.


  • Would recommend
  • 26/09/2015

[no comment made]


  • Would recommend
  • 26/09/2015

Mr Simon Oldfield very help full would use you again *****


  • Would recommend
  • 25/09/2015

I am unable to enter my name in the above box, which is - Laurie David Tuppen. However, I am very pleased with my new car and with the service and professionalism of Simon, the salesman with whom we dealt during our purchase.


  • Would recommend
  • 25/09/2015

I would just like to say that. Simon Oldfield who assisted me with my purchase is a great salesman, he did not overpower me, but guided me through my choice with ease. He explained everything to me right down to the final payment (I did pay cash for the car). I have spoken to him twice since the purchase and nothing has been too much trouble for him. Thanks Simon for making buying the car so effortless.


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 21/09/2015

Great service very happy with our new car Thank you


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

Excellent service all the way through


  • Would recommend
  • 18/09/2015

Excellent service all the way through


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

I am very happy with the all service provided by Renault Manchester. I will definitely recommend you to my friends. You need o teach Renault Liverpool how to treat it customers.


  • Would recommend
  • 14/09/2015

My father like the car so much he came in and is the process of buying one himself


  • Would recommend
  • 13/09/2015

[no comment made]


  • Would recommend
  • 08/09/2015

No discount for cash ! Purchase


  • Would recommend
  • 05/09/2015

how can I update the satnav?


  • Would recommend
  • 04/09/2015

We were satisfied with the service we received from Mike, spent time with us to show me the new car thorouly, and told us to come to the showroom if anything at all we are not sure about , Very plesed


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

Very happy with the service from the Reanult Manchester stafff


  • Would recommend
  • 03/09/2015

salesperson was inexperienced and constantly gave me wrong information. It took over 3 hours for handover. Were unable to give me a service plan which I wanted with the vehicle


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 31/08/2015

A great experience. Matt Schofield dealt with the sale professionally and efficiently. He communicated well by phone and email, he has even phoned twice afterwards to check that I am happy with my car. Excellent service, I am very impressed.


  • Would recommend
  • 28/08/2015

When I first had a look at the car I was given a brochure on the car. I had a read and also liked the car, this is my third car from Renault . I eventually chose a pre plated car and was told it was the same spec and it would be about two weeks for delivery. I took delivery 5 days late but that didn't bother me as I wanted that car at that price. When I got home with my new car I started to enjoy and inspect. When I looked for the heated seat button I could not find it so had a look at the brochure that I had been given and it stated that it had heated seats. My car had not, and I contacted manchester to ask the question about this, and was tool that my car did not have that function I said that I was not informed of that, the salesman said I did not ask about that but I said I thought that it was standard as the brochure stated. I felt disappointed at this and feel I should have known before I bought the car regards


  • Would recommend
  • 28/08/2015

When I first had a look at the car I was given a brochure on the car. I had a read and also liked the car, this is my third car from Renault . I eventually chose a pre plated car and was told it was the same spec and it would be about two weeks for delivery. I took delivery 5 days late but that didn't bother me as I wanted that car at that price. When I got home with my new car I started to enjoy and inspect. When I looked for the heated seat button I could not find it so had a look at the brochure that I had been given and it stated that it had heated seats. My car had not, and I contacted manchester to ask the question about this, and was tool that my car did not have that function I said that I was not informed of that, the salesman said I did not ask about that but I said I thought that it was standard as the brochure stated. I felt disappointed at this and feel I should have known before I bought the car regards


  • Would recommend
  • 27/08/2015

[no comment made]


  • Would recommend
  • 26/08/2015

Ian was a breath of fresh air. No shiny shoe car sales patter, no going to 'speak to my manager' nonsense or trying to persuade me to buy bonus boosting extras. Just normal! Thank you!


  • Wouldn't recommend
  • 25/08/2015

from leaving a deposit to collecting the car - the service was pathethic - we didn't receive an order form until we collected the car (which was over a week!), and also the team were unable to confirm that it would be ready for collection until the day before. Upon collection the salesmen told me the car didn't need any bodywork, upon looking at the car it was clear there was several very noticeable marks that did need touching up. The salesmen said i'd receive a call the next day with confirmation of when the work would be done, at 4.30pm the next day had to call to chase as i'd heard nothing, he said he would confirm to me the next day, again no call so I had to chase a further 3 or 4 times. There was several other problems with the car (cd player not working, window blinds broken) which makes me think that the car has clearly not been looked after or checked properly. The car was clearly valeted in a rush as there was some parts of the car that had not been cleaned/checked. Very poor service, clearly a case of 'once we have your deposit we don't care'. I would not recommend and would not use Manchester Renault again, I have even contemplated returning the car!! I welcome your response.


  • Would recommend
  • 25/08/2015

No


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 20/08/2015

[no comment made]


  • Would recommend
  • 19/08/2015

[no comment made]


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 13/08/2015

I w as more than happy with the purchase of the car


  • Would recommend
  • 11/08/2015

First class service thank u


  • Would recommend
  • 10/08/2015

The salesman was John Williams. He was brilliant and very helpful. I have recommended that my sisters look into getting a Renault. I was very happy with my experience with Renault and it really made a difference having such an approachable and easy to talk to sales person.


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 09/08/2015

Buy the valeters some steps so they can clean the roof. Please also forward the service book and warranty & service sheet.


  • Would recommend
  • 08/08/2015

[no comment made]


  • Wouldn't recommend
  • 05/08/2015


  • Would recommend
  • 05/08/2015

No questions, just like to say the Sales team, especially Mike and Simon in used cars were fantastic. Impressed me to enough make me buy a Renault and to come back there when I need a new car again.


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

We were dealt with efficiently and courteously by Mike Haworth. We made it plain we did not require finance. There are a few issues with the car 1) Creaking dashboard 2) Sometimes depressing the clutch does not restart the car 3) The black trim over the front offside wing is loose and does not fit.


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 29/07/2015

The only reason that I wasn't introduced to the after sales team was because it was a Saturday and they weren't in The service and information provided by Nick was superb - a genuine pleasure to deal with


  • Would recommend
  • 28/07/2015

Was a cash buyer so salesman knew i didnt want finance. Rang up from Durham area to order the car which was delivered to me hence no test drive or introduction to after sales dept.


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 24/07/2015

I do not have any questions but I do feel some paperwork regarding the remaining warranty and the Roadside Assistance would be helpful as I did not receive anything.


  • Wouldn't recommend
  • 22/07/2015


  • Would recommend
  • 22/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015


  • Would recommend
  • 20/07/2015

Why can't I add the vehicle to my Renault which I already are a member of. Also I filled the car and have used 3.6 gallons and the fuel gauge shows full? I have read on the internet other pele are having problems with the same fault?


  • Would recommend
  • 20/07/2015

Dealt with Renault Manchester for years, would not deal with any other dealer.


  • Would recommend
  • 19/07/2015

[no comment made]


  • Would recommend
  • 19/07/2015

Bought car via phone. Simon oldfield very helpful


  • Would recommend
  • 19/07/2015

No questions but just to say that my wife and myself were dealt with in a very professional manner


  • Would recommend
  • 15/07/2015

No everything was done very quickly and smoothly.i was shown all the internal switches and controls of the car befor I set off.


  • Would recommend
  • 15/07/2015

Just waiting for confirmation email over minor faults and timescale to rectify these so appropriate time can b arranged to book in.


  • Would recommend
  • 12/07/2015

My dealer consultant was second to non 'Zain Qureshi'


  • Would recommend
  • 12/07/2015

[no comment made]


  • Would recommend
  • 11/07/2015

I had a few problems with my vehicle. Upon collection the rear brake lights were flooded with water and had to get them off another van, also the electric wing mirrors didn't work so I had to get them fixed. Also I was promised that my scuff marks would be gone in the body shop when I got home it rained and washed the black paint off. Finally it was meant to be valeted but was absolutely filthy inside. Thanks tim gansley


  • Would recommend
  • 11/07/2015

I had a few problems with my vehicle. Upon collection the rear brake lights were flooded with water and had to get them off another van, also the electric wing mirrors didn't work so I had to get them fixed. Also I was promised that my scuff marks would be gone in the body shop when I got home it rained and washed the black paint off. Finally it was meant to be valeted but was absolutely filthy inside. Thanks tim gansley


  • Would recommend
  • 08/07/2015

The salesman we dealt with, Nick Mulrooney, was professional and helpful at all times. The purchase of the car was very smooth and trouble free and I am really enjoying driving my new car.


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

Car was delivered to my home. I spent 3 hours the same afternoon cleaning it! I don't know what your valeters did if anything, but their department has let your business down. If I was collecting the car I would have left it there until it was cleaned properly. I have poorly fitting trims, exterior and interior and I have the impression that the car has had a lot of paintwork that I wasn't informed of. After an impressive sales experience I am left feeling very disappointed!


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 30/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Wouldn't recommend
  • 25/06/2015

The fact that i only had the car less than 30 minutes before a fault occurred was bad enough. But its been 3 days since my car was taken in to be repaired and i havdnt recieved a phone call with an update. Im not impressed


  • Would recommend
  • 24/06/2015

Just a special mention for Simon Oldfield - he is a 'star' who made it a pleasure for me to buy my new car. Simon was friendly, informative, and very supportive in encouraging me to have a test drive (as I am unfamiliar with Manchester area & not driven auto cars before)!! Simon gave me the confidence to take a test drive so bought the car and I love it :)


  • Would recommend
  • 24/06/2015

[no comment made]


  • Would recommend
  • 22/06/2015

Excellent service received


  • Would recommend
  • 22/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

I was very well looked after by the team and have bought many cars over the years from Renault Manchester. I must therefore be very happy with the service.


  • Would recommend
  • 17/06/2015

No finance required. Courtesy call received. Simon was very helpful and excellent service received.


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]