Renault London West

Switchboard - 020 3199 9263

Concord Road Western Avenue London W3 0RZ

Specific department phone numbers and opening times available

  • Tel: 020 3199 9263
  • Mon - Fri: 8:00am - 7:00pm
  • Sat: 8:30am - 6:00pm
  • Sun: 11:00am - 5:00pm
  • Tel: 0203 199 9286
  • Mon - Fri: 9:00am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0203 199 9285
  • Mon - Fri: 9:00am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 10:00am - 4:00pm
  • Tel: 0203 199 9289
  • Mon - Fri: 8:00am - 6:00pm
  • Sat: 8:30am - 12:30pm
  • Sun: CLOSED
  • Tel: 0203 199 0276
  • Mon - Fri: 9:00am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 11:00am - 5:00pm
  • Tel: 0203 199 9290
  • Mon - Fri: 8:00am - 6:00pm
  • Sat: 8:30am -12:30pm
  • Sun: CLOSED
  • Tel: 0203 199 9288
  • Mon - Fri: 9:00am - 7:00pm
  • Sat: 9:00am - 6:00pm
  • Sun: 11:00am - 5:00pm
  • Tel: 0203 199 9287
  • Mon - Fri: 9:00am - 7:00pm
  • Sat: 9:00am - 12:00pm
  • Sun: CLOSED

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  • Sort reviews by:

  • 15/08/2017

I am a Motability customer and have chosen the Renault scenic for many years as the access into the car has not been equalled by any other manufacturer. We have tried many cars over the years, but the Scenic wins hands down for my mobility issues. When we were due to change the car in February and there were no Scenic's on the list we were distraught. However Luke Wilkins assured us that Renault were on the case and as soon as the new quarter brochure was available he would check it and get back to us. True to his word he rang us on the 1st April advising us that the Renault Grand Scenic was on the list. Although we would have preferred the 5 seater we were delighted that the Grand was available. We went to Renault the following week met with Luke and ordered the car. Luke has kept us informed every step of the way. The car arrived earlier than we expected and the handover was treated like a special event although we were aghast at the idea of a photograph the idea was cute. We were presented with a lovely cake and left feeling very happy.


  • 12/08/2017

Once in touch with Suliman it was excellent and he did a great job. A few false starts through the loyalty programme invitation before that, which could have put off a customer.


  • 12/08/2017

There were three main issues with the purchase: 1. The Delivery date promised was 13 July but the car couldn't be collected until about three weeks later. 2. I was unable to get a satisfactory answer to a question regarding the battery warranty in spite of several prompts. 3. The handover took 45 minutes longer than it needed to because of an administrative issue with Renault Finance, made double frustrating by the fact that this paperwork could have been done in advance.


  • 11/08/2017

From the moment I contacted for options for my new vehicle until now, first class customer service.


  • 10/08/2017

Daniel was great. I went in expecting to get a Dacia but he was able to get me a good deal on a Clio which was unexpected


  • 10/08/2017

Very good service, very helpful sales person


  • 10/08/2017

This is a motability car and I am completely satisfied


  • 08/08/2017

Good experience


  • 01/08/2017

We purchased the Kadjar mainly because of the professionalism of Guillaume (Sales Executive) and his ability to inspire confidence in Renault.


  • 27/07/2017

Friendly, helpful


  • 25/07/2017

We were made to feel very welcome had a lovely experience all the staff were very pleasant


  • 21/07/2017

Very helpful, answered all questions, explained all terms clearly.


  • 21/07/2017

On the day of my arrival I felt comfortable straight away. Dimitri took me through everything that I needed to know so I didn't have to come back and ask any questions . I am very very happy with the service I got from dimitri.


  • 20/07/2017

This is the second time I have purchased a car from London West


  • 20/07/2017

Great salesman, great service & great car.


  • 15/07/2017

Upon first entrance of the building, there was no one to welcome me so I had to wonder around until I finally asked some for the dealer I spoke with over the phone


  • 12/07/2017

We were largely very satisfied with the purchase and the way we were treated. However there was no full handbook for our media system and when we contacted the dealer they could not help then and said they would follow it up and get us one. We are still waiting to hear from the dealership as to when and if we will receive one.


  • 11/07/2017

Very pleased and Luke was helpful in making sure that we had the right car for our needs. Delivery was super fast and an apsolute pleasure to buy from you guys.


  • 10/07/2017

I found the sales advisor Daniel to be patient and polite and he gave a very good service. He was very accommodating to my requirements in purchasing a car.


  • 10/07/2017

Friendly sales staff, convenient location, good communication.


  • 10/07/2017

I was very happy with the service and welcome that I got from Renault London west London the staff was great all throughout the time.


  • 10/07/2017

Helpful, friendly, was able to speed up process.


  • 24/06/2017

Good service that made me feel special and the delivery of the car was amazing


  • 14/06/2017

MY SALES MANAGER DEMONSTRATED TO BE VERY HELPFUL AND KNOWLEDGEABLE TO HIS PRODUCT


  • 10/06/2017

Very informative and efficient salesman


  • 06/06/2017

I am very satisfied with the way I was dealt with from the first day I came to the showroom up until I collected my car my personal sales man, was very helpful he answered all my questions very clearly and made sure I was happy and understood everything at al times and was in contact with me regularly even after taking delivery of my new car. I am a very happy customer thank you Renault x


  • 05/06/2017

Paul Evans was sales person i was in touch with and he was magnificent with clear instructions of steps in his explanation of the process.


  • 05/06/2017

Potential Zo‰ customers need to have it explained to them that ChargeMaster will be contacting them for a survey and that might not actually take place until after the car has been delivered. (I am still waiting for mine.) They also need to be reminded that a special cable delivering 20 amps will need to be laid from the fuse box to the outside wall for the charge box to be fitted to give higher power charge than a "granny charger" three-pin plug cable can achieve.


  • 04/06/2017

From start to finish was a good experience


  • 01/06/2017

It was fine - no problems


  • 11/05/2017

I was very happy with the service we were given by Guillaume and his colleagues


  • 01/05/2017

It has all been said previously


  • 01/05/2017

The time from order to delivery was eight months. The salesman handling my initial order, Glen, left the company without contacting me. I requested changes to the specification before the assembly line date given to me by him. The changes to my order were not actioned so when the replacement salesman contacted me, the car had been built to the wrong specification. Since the new salesman Guillaume and the manager Alex got involved, I have been totally happy with the way they have dealt with the situation. I understand the delays were down to one individual no longer with the company and I have been very happy with the handover, the way I have been dealt with since the second order was submitted, and the car itself.


  • 01/05/2017

Had a good experience


  • 25/04/2017

It was a nice team of people very freindly and very helpful...good customer service...brilliant


  • 15/04/2017

Very efficient staff and clear with all the details.


  • 13/04/2017

One of the reasons I chose another Motability car from this garage is that they have been very helpful with things like collecting my car for service from my work place.


  • 13/04/2017

Excellent service. Only issue the handover took nearly 4 hours from arrival to departure


  • 12/04/2017

Very helpful and friendly


  • 12/04/2017

Motability service was excellent.


  • 12/04/2017

Amazing service and excellent vehicle


  • 11/04/2017

Seamless transaction.


  • 09/04/2017

My car was bought under the motability scheme the dealer who I dealt with was the most excellent dealer I have had in a long while and I can only sing his praises, he has also checked that everything is ok and I know we can phone him anytime I am happy to recommend Renault to others at this present time.


  • 08/04/2017

All good


  • 04/04/2017

Overall it's been a very good experience. On the day I collected the car, the dealer had to drive the car out of the showroom and did not give me the key fob back. I contacted him several times and left him messages. I also went back in person once but he wasn't in that day so I left another message. I still haven't heard back two weeks later. So the after sale service is disappointing.


  • 01/04/2017

Very good sales rep


  • 01/04/2017

We were met at the showroom door by Paul Evans, and he explained all the options and prices of the Traffic's we were interested in, Paul made the process understandable and straightforward,he is a Gentleman and a credit to Renault.


  • 28/03/2017

Paul Evans i have dealt with the last 4 yrs. Always happy to help. All the sales/service/receptionists all know me.always friendly starting with a Smil. Keep it all up????.London Renault West!!! Been a long customer from 2004.


  • 27/03/2017

Excellent, personal and recommended


  • 24/03/2017

Had been assured that AEBS was standard on this model, as I would have bought it as an option. It turned out it was not standard and not fitted. Requested and paid for spare wheel. This was not fitted on delivery so had to take the vehicle back for this to be done another day although salesman and manager were apologetic and very accommodating as to day/time, offering courtesy car etc. The rear glass was not ?extra tinted? as specified. This was to be looked at on above visit but one department seemed to blame the other. I was told I would be contacted the next day but have not been. A very minor thing that did not bother me but I think might do lot of people was that at handover there were muddy footprints at drivers seat.


  • 23/03/2017

Overall very happy with the whole experience. Would highly recommend it to others. Thank you.


  • 20/03/2017

Good service


  • 19/03/2017

Great customer service


  • 15/03/2017

On this latest purchase I was offered NOTHING to recognise me as a loyal customer of over 14 years. Things that could have been offered that would have made my rating of Renault london west a lot higher could have been upgraded satnav, free insurance, included service plan, included gap/loss insurance, free scotchguard protection, free map upgrades. I always have a pleasant experience with individuals when I visit the showroom although it can be inconvenient because of the location to my work and home. At the time of filling out this survey I have only been in the car 3 times as I am recovering from surgery and unable to drive so I hope I do not have any issues in the coming months.


  • 13/03/2017

Great service!


  • 10/03/2017

Great experience, consultant was excellent, could not have been better, even the Mgr took the time to come over and thank me for my custom. Amiel found the perfect car for me and i'm having a whale of a time blasting my bose!


  • 10/03/2017

Dimitri was a pleasure to deal with. He helped me with every enquiry and took the time to explain things that others may have found easy to comprehend. He's a fantastic salesmen and i'd highly recommend him to family and friends.


  • 27/02/2017

Luke .wilkin done an brillant job on getting me the car i want and he was excellent in the time it took him to get me my car.And paul who gave me my car on the day was brillant and took a lot of time to show and set the radio and ect for me luke nd paul are the best cars salesmen ive met and ive told all my family nd freinds about em and renault thank you Vicky Farrell


  • 25/02/2017

Guillaume was very helpful and thorough. We enjoyed the videos we received updating us on the progress of our order

  • Sort reviews by:

  • 17/08/2017

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  • 13/08/2017

Great experience, I have been kept informed and appreciate how all staff made the experience exceptional


  • 12/08/2017

very good service and with a lasting impression


  • 11/08/2017

Car in for service no problems staff good


  • 10/08/2017

Overall, a pleasant experience and very satisfied. However, the vehicle was parked with very limited space to get out and stupidly, I turned down Courtney's offer to drive out of the space failing to appreciate the manoeuvre was going to be so awkward. There was a yellow metal post leaning slightly from its position on the off side of the vehicle which sadly scratched and dented the passenger door. I mentioned this to Courtney the following day and have yet to bring the car in to your body repair workshop to get an estimate. My silly fault entirely but regrettable incident nevertheless.


  • 10/08/2017

Thank you Renault West. Fantastic! Keep up the good work.


  • 10/08/2017

Very happy with the service.


  • 08/08/2017

Friendly and efficient staff.


  • 08/08/2017

Yes


  • 08/08/2017

It had been arranged that the oil level would be topped up, but it appeared that this did not happen in the end and I've had another garage do it whilst I was there.


  • 08/08/2017

The part were overly expensive and the labour costs were high to undertake the work. The service delivered by Courtney was good and he provided a good service; however, the work was much too dear for what was required


  • 07/08/2017

Customer service given by Courtney was very good. He kept me well informed about the work being carried out on my car.


  • 07/08/2017

Excellent service as always - I have been back for all services and MOTs ever since I bought the car from Renault and have had no issues. Well done guys!


  • 07/08/2017

The experience was very good, but a phone call updating me would have been appreciated, as it was I had to call to find out the progress


  • 03/08/2017

Staff very helpful, polite and informative from first enquiry about problem I had . Work was carried out at a time to suit me. With-in time scale and I was called to say when car ready. Everything ready when I collected car. Staff could not have made process any easier.


  • 03/08/2017

The service was carried out very quickly. Most pleased


  • 03/08/2017

I had a front passenger-side puncture. I requested both front tyres be replaced. Only the punctured one was replaced and I had to wait another day for the car to be returned, at great inconvenience. I requested it be delivered to my specific parking space outside my block of flats. There was a post-it note specifying this on the paperwork put through my letterbox. The car was in the wrong space, inconveniencing my neighbours.


  • 03/08/2017

Very welcoming front of house staff , very knowledgeable and very efficient in the way the service went through before the time requested , called to update on its progress followed. By a video which was a very nice touch ,. Keep up the great work guys


  • 01/08/2017

Excellent service, very pleased


  • 31/07/2017

Very pleased with service and would visit again. Like the video that was sent to show the repairs needed on the car.


  • 31/07/2017

ok


  • 31/07/2017

thank you!


  • 31/07/2017

Excellent Service all round


  • 31/07/2017

Friendly service


  • 31/07/2017

Overall great service, would definately come back.


  • 31/07/2017

I was quite satisfied with the over- service and treatment


  • 29/07/2017

Went out of their way to sort out minor issues. Their help was much appreciated


  • 29/07/2017

Friendly staff; good service


  • 29/07/2017

All good


  • 29/07/2017

The service and the communication were ok nothing special. Car was cleaned very very poorly


  • 28/07/2017

Servicing staff are always happy and polite and give the utmost courtesy.


  • 27/07/2017

no comment


  • 27/07/2017

Courtney Morgan is always very courteous and helpful, a top man.


  • 25/07/2017

Good


  • 24/07/2017

Keith Homer who I dealt with was fantastic! He provided outstanding customer service.


  • 24/07/2017

If you persist, I will cancel this whole operation.


  • 24/07/2017

Friendly staff and a satisfactory outcome


  • 24/07/2017

Good service no compaints


  • 24/07/2017

Mike the CS Manager is excellent. Really friendly and helpful and kept me well informed


  • 24/07/2017

The service provided was of high quality and was completed within the estimated finish time.


  • 24/07/2017

All look after me well.


  • 24/07/2017

I was happy with the service. However, there was no help available to me to be able to have a courtesy car or have my car picked up and dropped off to me before my MOT expires.


  • 24/07/2017

Very family friendly staff. Thank you.


  • 24/07/2017

Would like to mention that Ivor is a very nice man who made my visit a pleasure


  • 24/07/2017

Slightly disappointed that the car was not as clean as it could have been inside but overall delighted with the experience. Thought the video was a nice touch.


  • 24/07/2017

The staff were friendly, the service was good and I was satisfied with the experience.


  • 23/07/2017

Very good service


  • 22/07/2017

Comfortable easy atmosphere and good communication from polite staff


  • 22/07/2017

Really great service


  • 21/07/2017

Hi There the service was done in one hour and half, good job but the wed screen water was empty this the only issue. thank you


  • 21/07/2017

Many thanks indeed to Courtney.


  • 20/07/2017

My experience while the car was being serviced was excellent. The staff were polite and they were happy for me to wait and work in the sitting area while I waited. If I am honest the part of the service I have not appreciated is the fact that I have received many phone calls with messages left, as well as emails asking me to do feedback. I am a busy person and found this 'over the top'. I was given the card of the assistant who helped me at the time and was assured that if I had a problem I could get back to her. She did really well in her dealings with me so I wasn't really sure why I needed to have so many communications afterwards to try and get my feedback! Rather spoilt what was an almost perfect experience in terms of getting your car serviced!


  • 20/07/2017

I always find the staff are knowledgeable and very helpful


  • 20/07/2017

The servicing was fine and efficient, but I have 2 issues. The car had previously flooded in the passenger footwell because the drain pipe from the scuttle had blocked. I asked how I could ensure this would not re-occur and was told I could not unblock this myself if necessary as it required the removal of body panels that only the workshop could do. When I expressed surprise that this was so inaccessible to the vehicle owner, the reception staff were very dismissive of my concern, and became less polite. I therefore worry that the floor and under-floor storage compartment could flood again. My second issue is that the mechanics did not return the systems to their previous settings after checking them all as part of the service. Because of this I found myself driving onto Western Avenue in rush hour with the door mirrors retracted with therefore hugely restricted view backwards. I didn't expect to have to check all the settings after the service. These are the reasons I am a bit lukewarm in my satisfaction.


  • 19/07/2017

Like I said previously, the wait was time I should have spent reading or writing. I will bring materials with me if I spend time there again.


  • 19/07/2017

I could not have asked for a better experience


  • 19/07/2017

Mostly very very good as I had said earlier - it is always a pleasure to visit the building


  • 18/07/2017

The staff are pleasant and accommodating and seem to be proffessional. However my vehicle still has not function as it should after the the diagnosis and the carrying out of the repairs. The clutch pedal still falls to the flooring when it is driven in traffic jam with regular stop and start when the clutch is held down for considerable traffic jams experiences.


  • 18/07/2017

A good, clean environment. However, it would be good for customer service to provide daily newspapers for customer to read while waiting for work on the car to be completed. As it happened, there were none when I visited.


  • 18/07/2017

Please refer to previous comments.


  • 18/07/2017

Previously stated


  • 18/07/2017

Friendly, professional


  • 18/07/2017

I've explained it already.


  • 18/07/2017

Worked well this time but previous experience hasn't been too happy.


  • 18/07/2017

Good communication, email with a video of the problem etc


  • 18/07/2017

Getting a quote, making a booking and repair to bodywork was as expected and without any problem. My only feedback was pick up of the my vehicle, this could have been co-ordinated a little better. I was told my car was ready for collection, but upon by arrival at Renault I had to wait at least 45 - 60 minutes before I could depart.


  • 12/07/2017

My car was booked for routine service, I was waiting for my car, was told beforehand how long it would be and it was within the time, so happy. And offered free drinks, completely satisfied with the service


  • 12/07/2017

I didn't wait that long like the last time when I had it serviced.


  • 12/07/2017

Needed clutch looking at to see if the hard pedal was an issue. I was seen quickly by a technician who went out on a test drive with me. Put my mind at rest and I didn't have to wait around for it to go in the workshop


  • 11/07/2017

only disappointing no pick up option or courtesy car was offered


  • 11/07/2017

Good experience


  • 11/07/2017

Overall I was satisfied with the work and appreciate thet it was done on time. I have been Renault's customer foe 30 years but i haven't been updated with new deals at all.


  • 10/07/2017

Very good


  • 10/07/2017

polite - as ever, communicated any work needing to be done well, advised as to cost, timing implications to do work


  • 10/07/2017

It was good with dealears and i am happy with approach from a dealers so approachable and i will recommend these to anyone in family and friend fir future refferenceand BUSINESS as well


  • 10/07/2017

Great service nanager


  • 10/07/2017

They are all very friendly, helpful & accommodating. I booked the car in for 2 issues; it was not ready to be returned when arranged as it required further attention due to a shock absorbers recall, or something, that I wasn't aware of being an issue (I was told customers were about to be notified & I would still receive mine; but no notification ever came). They did however very kindly & quickly provided a courtesy car, which was delivered. It was all very excellent. My car was returned very early the following day; as it was so early & a weekend I didn't go out to examine my car. I could however see that it had been cleaned a little (not fully but a little) which was also very nice. The only problem was that the issue with the exhaust had not been fixed properly & it now makes a knocking sound when I drive, that it didn't make prior to the repair visit. In addition there is an unusual dent in the drivers side pillar that wasn't there before. I was called for a follow up but was unable to talk & requested they call back the following day, they didn't so I called them back - they are unable to give me another appointment for over a month which is a little concerning because of the exhaust noise. If it wasn't for the car being damaged & still needing attention it would have been a very pleasant & efficient process carried out by very, very nice individuals.


  • 10/07/2017

I find that the staff make me feel that I am their only customer


  • 10/07/2017

Great


  • 10/07/2017

We received a very good service and the car was perfectly cleaned when returned.


  • 10/07/2017

A great service


  • 08/07/2017

Any problems that I have experienced with Dacia/Renault have been handled very well therefore I am happy cannot complain. Staff are very friendly and helpful.


  • 08/07/2017

Very good service


  • 08/07/2017

Great service, friendly staff


  • 07/07/2017

Well as it was an MOT it was done to DVLA requirements. As it was a requirement by law and not a service etc., cannot really comment on the service/work carried out as it was mainly a check. One thing i will add they did a vehicle inspection sheet carried out which i (DID) not ask for when making the booking with the call center girl as i was asked would i like one! ----------------------------------------------------------------- This leads me on to the following: The guy in-charge that day at the aftersales,think he was the deputy was very pleasing indeed! He used his head and went ahead with the planned booked MOT even so your call-center failed to confirm it with them or me! As i was there and was booked in from the phonecall 3 weeks previous, i was expecting it to be done! Got there and the girl on desk looked puzzled by this as no documentation had been sent to them through your systems of the booking or whatever! However the 'Deputy' used his brain and did not let me down by sorting it out ,so with him i was 'particuarly' pleased with! The girl on the otherhand looked abit miserable? I know its a Monday morning and its hot but so it is for me,would have liked a bit more of a less grumpy look at me! lastly,as i used-up a promised 'repair voucher' i was pleased that i was asked not for the few extra quid owed as i assume it was a sign of good-will or in your case the employee using his head thinking that he keeps me in good 'will' of using you in the future or to buy another car! Guy thinks on his toes unlike some. Overall ,job done!


  • 07/07/2017

it was a waiting appointment for service, i was told to it will be done by 11am but i had the car back by 10.30am all wash and clean. very impressive.


  • 06/07/2017

very friendly people


  • 06/07/2017

Unhappy that the car was there much longer and came back with another problem


  • 05/07/2017

This was our 2nd yearly service.I have a motility car.The first service we were reminded,but this time we had to contact the garage ourselves,as the warning signal came on Informing us that we had to contact re an issue with the Key card.Everyone was very helpful.From c and d collection to bringing the car back to me was done Hartley free. The Motorbility specialist in service and after care was very helpful


  • 05/07/2017

It was a good experience I got my car on time


  • 05/07/2017

The service booking group are great. Always friendly and willing to help. Courtney and Jessica are my main contacts.


  • 05/07/2017

Always an excellent experience, good service and at a good price.


  • 04/07/2017

i didn,t have any problem before but know i am not happy


  • 04/07/2017

I pointed out that a tyre pressure warning light was on & was told it was resolved but it has again come on. The assistant manager was really helpful, polite, friendly & explained the problem with the car when I left although service was closed. However, I believe there is still a problem with electrics as I had said originally plus this tyre pressure light.


  • 04/07/2017

The service representative Service manager Courtney Morgan was very courtious and helpful.


  • 04/07/2017

A man called Mike Merryweather, helped me with my last experience at Renault London West, and he was very efficient when it came to repairing my car. From beginning to end he kept me in the loop, and kept to his word requiring times and procedures.


  • 04/07/2017

I was telephoned for feedback following the MOT and service and talked through what happened then


  • 04/07/2017

Great friendly staff in the service reception area on the day very helpful and car was ready quicker than expected


  • 04/07/2017

Bad technical service


  • 04/07/2017

Ms Jessica Richards is a credit to the company. Very good communication and problem solving skills. There is however, another lady at reception whose name I don't remember that should get some more training in terms of customer handling skills.


  • 04/07/2017

Overall recieved a good service from Courtney.


  • 03/07/2017

Mike in servicing was very friendly approachable honest and kept in touch throughout my wait with the progress of my vechicle. I hope Mike is there next time the car needs servicing I was very happy with the communication he gave.


  • 03/07/2017

Great reception with coffee dealt with promptly excelkent service


  • 02/07/2017

I was quite impressed with the service as an email was send to me with a video explaining what was wrong with the flood my car was getting since the M.O.T. Which was unusual and weir, which make me think it is the manufacture defect. Anyway I was completely satisfied with the service and the friendliness of the staff. Si, definitely will recomend‚ Dacia, Renault to my friwnds


  • 01/07/2017

Every year when I bring my car for the MOT a full service is done. I do accept that I must accept the responsibility for not having the full service not being because I most probably did not ask for it to be done and without my authorisation you clearly would not have done it. I am however a little disappointed that it was not suggested by the person I dealt with when I made the appointment for the MOT. I cannot and will not however hold it against your company with whom I have dealt for many years and from whom I have always received very good service.


  • 01/07/2017

Excellent service and the mechanics keep you informed about what is going on. Expensive though!


  • 01/07/2017

After breaking down on the M3 and being towed back to Renault I was completely happy with the service and solution to the problem. However I am slightly disappointed in the car and that this actually happened. I have been told that I need to drive the car for longer distances at least once a week. Strange thing is that I was never told this before and I now have slightly lost confidence in the car as clearly this may happen again.


  • 27/06/2017

Service reception staff excellent in particular Jessica Richards


  • 26/06/2017

Very difficult to get someone on the phone and impossible to get information


  • 26/06/2017

Happy


  • 26/06/2017

Great will defo use again


  • 25/06/2017

Video is a nice touch!


  • 24/06/2017

Courtney, who handled my interaction with the garage, was polite and helpful. He kept in touch. by phone so that I know how things were progressing. I got an unwanted courtesy call while I was driving home, please communicate by email on this sort of matter.


  • 24/06/2017

My recent contact with Renault was excellent. Courtney, my customer advisor, was very helpful and polite.


  • 24/06/2017

Welcoming staff, and my car was handled with care. Problem was sovled in a timely manner, very pleased with the result


  • 23/06/2017

Always friendly and helpful. Did the MOT a day early!


  • 22/06/2017

It was a very good exsperience!


  • 22/06/2017

Service is much better than in the past but prices still too high.


  • 22/06/2017

ALL STAFF VERY HELPFUL. ASKED FOR CAR TO BE READY AT 2PM CAR WAS READY & WAITING FOR ME. ONLY SLIGHT GRIP IS THE CAR COULD HAVE BEEN CLEANED BETTER. OVERALL A GOOD EXSPERIANCE.


  • 21/06/2017

Helpful staff


  • 21/06/2017

Staff were polite and endeavoured to keep me informed


  • 20/06/2017

Very good


  • 20/06/2017

Nothing bad to say really all has been good from customer service having my car worked on so good experience with Renault west


  • 20/06/2017

Customer service experience with booking for service - errors made with information about car and booking date made incorrectly. I had to ring up to check and found wrong date booked in. The concerns I had about my car were incorrectly documented which i had made when i initially booked the service. During the service, very difficult getting through to the Service team to find out what was going on. At least on this instance the service manager dealing with my case left msgs on my phone keeping me informed. However i was not told when my car was ready for collection. I had to ring the following day several times as noone picking up the service phone. The receptionist on the main desk was helpful on this occasion as she listened to my frustration and helped to resolve this issue.The work on the car is fine but the process of booking the service was problematic this time


  • 19/06/2017

No time wasted


  • 19/06/2017

I did not get a call that my car was ready to collect until after 16.00. I did not have time to collect that evening as I had a commitment at 18.00. So I collected next morning. This was slightly inconvenient.


  • 17/06/2017

When you leave your car or collect it, you have the impression that the person you are talking to is simply reporting what is written in the form but does not know much. On collecting the car the lady gave the impression that she was trying to get you out as soon as possible


  • 15/06/2017

I use an adapted vehicle, so having someone who understands the VAT does not apply is greatfully appreciated


  • 15/06/2017

Fab!


  • 15/06/2017

Courtney was excellent dealing with payment of Service/MOT and keeping me informed of progress/issues.


  • 14/06/2017

Really happy with renault


  • 12/06/2017

I found finding my way in confusing. The person who booked me in was exceptionally kind and thoughtful.


  • 12/06/2017

Each time I bring my car I am looked after by very good staff and all my repairs are carried out


  • 11/06/2017

vary good


  • 10/06/2017

Congested car park and courtesy vehicle that had an empty fuel tank were the only negative experiences I had- otherwise all went very smoothly.


  • 10/06/2017

I was pleasantly surprised to have my car back as I requested.


  • 10/06/2017

If it's not broken don't try to fix it


  • 09/06/2017

I've been taking my current car to this branch of Renault London for almost ten years now (car originally bought from Renault London East November 2007 and so has a full Renault main dealer service history). Service is always excellent from start to finish. Obviously main dealer prices, which is getting harder to justify on an almost 10 year old car now, but will keep using this branch as long as finances permit!


  • 08/06/2017

Very satisfactory. Courteous help desk.


  • 08/06/2017

The only problem is the customer car park, it is increasingly busy and very difficult to find a space. However, a kind and helpful member of staff has always come to the rescue.


  • 07/06/2017

The Gentleman who collected and delivered my car was very polite and on time. My only criticism is that I kept getting emails and calls to book my car in when it was already booked, I was told that the booking systems don't show up on each departments screens


  • 06/06/2017

Great Customer service and great job done by mr.Mike MERRYWEATHER


  • 06/06/2017

Well done, excellent customer approach and good manners, happy to use Renault London West services again and again. Thank you Guys


  • 06/06/2017

:)


  • 06/06/2017

After finally getting through to the right people I found the experience quite satisfactory


  • 05/06/2017

Everything work wise was good even if took longer than anticipated HOWEVER complete lack of information was given and was not told what was going on at anytime!


  • 05/06/2017

The woman who took care of me was brilliant and very helpful when my car was going to take a bit longer and she knew I had to get my daughter to an appointment as she swiftly sorted a courtesy card - her idea - so that I would not miss the appointment. Polite and totally went the extra mile - just sorry I cannot remember her name!


  • 05/06/2017

all ok


  • 05/06/2017

Unhappy there was no local collection available for the car and the courtesy car was horrendous- - a beat up Dacia Sandero with a poor safety rating is not something I want to drive my children around in. Also it is impossible to get through to the right person at the garage- I was transferred to 3 different people before I finally was about to speak to someone about my car


  • 02/06/2017

Everything was carried out as requested


  • 02/06/2017

Good experience overall. Very friendly,?


  • 01/06/2017

very good


  • 01/06/2017

Courtney was fantastic! He called and kept my wife and I updated, and arranged for vehicle drop-off which was much appreciated. Thank you!


  • 31/05/2017

Very happy with the work carried out. Only slight niggle was getting confirmation that the car was ready for collection, I had to call a few times


  • 30/05/2017

very satisfied with the workshop and reception staff. BUT. still waiting for a call for the car to be returned for part of the centre consul to be replaced as discussed when the car was returned to us.


  • 30/05/2017

I took the car in with an electrical issue eg on one occassion the indicators failed on the M25, so I wanted it checked by Renault, no issue was found and I understand they ran some tests. The car was cleaned when collected.


  • 29/05/2017

We have wasted at least seven hours during worktime over a period of a few days. My car is still at the dealership


  • 29/05/2017

I wasn't happy to have to pay nearly œ400 for Renault to tell me what's wronge with my car !


  • 29/05/2017

i had great service from Renault,car was most clean,i had washed and dried the car day before, inside was not touched.Definately very pleased.


  • 29/05/2017

Courtney Morgan was knowledgeable, professional and courteous, and kept me informed of the work in progress.


  • 27/05/2017

It was good however the wait was quite long


  • 27/05/2017

Start by employing a team that want to be there. 10:30 to 6pm to fix a switch! Awful customer service. Unfortunately I cannot find anything good to say about my visit.


  • 27/05/2017

Very good with good well come


  • 26/05/2017

Thorough and polite


  • 25/05/2017

Fab


  • 25/05/2017

Excellent professional service. Staff extremely supportive being a customer with a disability.


  • 25/05/2017

i was very impressed with the service i got at Renault London West.


  • 25/05/2017

The staff are excellent. Experience would be better if you didn't follow up with so many of these emails, texts, phone calls. The previous question re 'contact with dealer' needs to have an option to express that your customer does not want any contact with the dealer.


  • 23/05/2017

I would always take my Renault vehicles to this dealership due to my trust in the abilities of Mr Andrew Cochrane.


  • 23/05/2017

Jessica Richards was very helpful in providing information re: updating of SatNav maps - thank you.


  • 22/05/2017

Friendly welcoming staff in sales and service reception. All obviously care about customer relations, remembering conversations had during previous visits to London West. Every visit we are made welcome and part of the Renault family, particularly Paul in sales and Courtney & Jessica in the service reception.


  • 22/05/2017

I have always had excellent and responsive service from Courtney at Renault West and communications are clear, service quick and efficient. However, I was disappointed to find that a hubcap was missing after routine maintenance which will necessitate replacement at some point.


  • 22/05/2017

No problems


  • 22/05/2017

Polite considerate 'can do' attitude


  • 22/05/2017

Difficult to get through on the telephone. Car took 2 days to be finished for a simple service and MOT was most inconvenient


  • 22/05/2017

I was 15 minutes late for my appointment due to heavy traffic. I was seen right away and provided with coffee. My car was serviced and tested for MOT while I waited in comfortable surroundings. I was then told of the work done on my vehicle and provided with the necessary paperwork. I was completely satisfied by the professional service.


  • 21/05/2017

Very professional and efficient


  • 20/05/2017

Courtney Morgan took care of us for the repair of our car ,we are really satisfied with his service,very nice man as we are an elderly couple


  • 20/05/2017

Was very happy with the outcome


  • 20/05/2017

I thought bringing my car to the dealer where l bought the car, will be the best idea. No it was the beggest loss of money until they fix it as it should.


  • 20/05/2017

Slight problem finding my service plan. But Courtney was great.


  • 19/05/2017

It has always - over the last 15 years - been a good experience.


  • 19/05/2017

Great welcome, always like the staff and always helpful


  • 19/05/2017

Customer service was good. I am not car expert so I trust them. But car was very poorly hoovered. Not happy with that.


  • 18/05/2017

I have been coming for thirteen years and never had any problems


  • 17/05/2017

All was done as planned as promised timewise


  • 16/05/2017

Felt very confident that my car was in good hands. Courtney is great. I've been coming to Renault London for the annual service and MOT since I purchased my Clio in 2007 and have always been looked after by Courtney.


  • 16/05/2017

Very satisfied with everything


  • 16/05/2017

There were no problems and all work was done quickly and efficiently


  • 15/05/2017

Person Who served me was very nice


  • 15/05/2017

The work was carried out in good time


  • 15/05/2017

Good service, friendly and helpful staff


  • 15/05/2017

All good well taken care of


  • 14/05/2017

The Service staff were very friendly and ensured that I was completely satisfied. However on getting in to the car it had been washed but not valeted.


  • 13/05/2017

Service dept friendly and efficient, kept me updated of vehicle progress.


  • 11/05/2017

Profesional people


  • 11/05/2017

Courtney was quite good i am giving him a free ticket to Barbados


  • 10/05/2017

I appreciated the pick up being very early. Also was very impressed with the service manager calling to keep me informed and also passing me onto someone who helped me add a new phone to the system and then called to check that it had worked!!


  • 10/05/2017

When I arrived mike greeted me, although he seemed grumpy, and I was then passed over to jess, who much more welcoming and was a pleasure to deal with. Work was done very well and completed on time with no issues, and will have no issues using them again. Would recommend to anyone.


  • 09/05/2017

Great


  • 09/05/2017

good


  • 08/05/2017

I just came to have a brake light fitted and I opted to wait. The wait was rather long - nearly two hours but it was not feasible for me to go home and come back again. Luckily I had the time and the car was washed etc which was nice. It was good to have the iPad and coffee machine and I also went to B and Q otherwise the wait is boring.


  • 08/05/2017

did the sevice in the time available as i had to pick up the grandchild from school


  • 08/05/2017

We received great customer service


  • 08/05/2017

Staff were polite, helpful and informative. Technician was good and thorough.


  • 08/05/2017

I still waited for awhile although he agreed time was 1430 it finished before 1600 hence the traffic in the area


  • 08/05/2017

I only brought my van in for it's 1st MOT, which was pretty painless. I knew it was going to fail prior to this because of the rear light. I was quoted œ170 by you for replacement & fitting. I bought the part from your parts dept for less than half the cost and fitted it myself in about 5 minutes. So I'm not that impressed with how you charge for what is basically an insignificant job.


  • 07/05/2017

I was greeted by someone called Courtney who made the handover of vehicles a smooth and painless task. On collection of my car he showed the same customer skills and I came away happy that the whole experience was painless and straight forward.


  • 06/05/2017

I thought the person that dealt and look after my case was nice at first I felt i was left I in the dark concerning my car but after explaining after the car was repaired gave me the meaning why the car was there the length of time it was there. The only thing I was not happy with is been charged for another battery even though it was within the garantee period. Nevertheless I was happy with the service.


  • 06/05/2017

great


  • 05/05/2017

Was very impressed with the health check video link.


  • 03/05/2017

When I first arrived to check the car in, I was not acknowledged by a gentleman busy on his monitor, nor invited to sit down! I believe that a colleague, Courtney, has had a word with him about this as I mentioned it, and he assured me he'd done so when I collected the car.


  • 03/05/2017

Michael was friendly and professio nal and kept me updated on whwn mt car woyls be ready. Lovely guy


  • 02/05/2017

The initial discussion when booking in the vehicle with the service engineer was superb. The engineer listened to the problem very carefully and fairly identified the problem areas and quoted an initial estimate for diagnosing. Great!!!


  • 02/05/2017

I initially wanted to use Renault slough, however I like most people have a job and they are not open on Saturdays so I had to use west London. I think I called at least three times before the phone was eventually answered, I was then past around before someone was able to book me in. On the day I arrived at the opening time, dropped my car and left. I came back after receiving the call around 12? Half an hour prior to closing. I paid and left the building, arriving at my car I noticed it had been cleaned and normally I do not let anyone clean my car other then myself. However being the dealership, I trusted that it was fine thought however I was wrong. I got home about 1 hour later and noticed some scratches on the bonnet in the sunshine. Upon closer inspection these were fairly aggressive swirl marks caused by cleaning, I then noticed more on the passenger door. Monday being the first opportunity I got to call, I did. About 6 times before I was transferred to then ring until I circled back to the receptionist. She was attempting to transfer me to the service manager who she then informed me was not in the office and if he could contact me later? I left my details. About 6-7 hours later I decide to call again. Again having a nightmare trying to get through to someone before being told he'd call me back shortly, which he did. He said it would be resolved if I was to bring the car to the body shop and that he would call me back with the body shop opening hours. 2 days later I try to contact Keith (service manager) but was only able to reach Courtney. I have dealt with Courtney several times before and he is always polite and very knowledgeable with the company. He informed me straight away the body shop was only open Monday to Friday and that they would need to see the vehicle before anything could be done. The issue as mentioned before is that I have a job and it is now my problem to drive to west London to have a body shop fix an issue and to have a day off work to do this? I think I slightly criticized the wash my vehicle received before from the slough Renault. But my God at least it never had scratches.


  • 01/05/2017

overall my experience has been pretty good. The vehicle has been in and out with a few re-occurring issues but the workshop does always seem to endeavour to work a solution. One can't expect more than that. Always polite and helpful.


  • 01/05/2017

Great and speedy service


  • 01/05/2017

the service reception staff were friendly and helpful


  • 01/05/2017

Good quality service keeping customers well informed about the repair and a good time keeping.


  • 01/05/2017

Friendly efficient service


  • 01/05/2017

Nothing to add


  • 01/05/2017

The service advisor think his name was Mark or Martin was very nice and customer service was great


  • 30/04/2017

Very happy with the customer service I received.


  • 29/04/2017

Great experience


  • 28/04/2017

I find the staff very helpful


  • 27/04/2017

I had a pleasent experience


  • 26/04/2017

Thanks


  • 25/04/2017

An over payment for the service was promptly resolved and as a result the service charge was waived. This is greatly appreciated.


  • 25/04/2017

The customer service advisors MIke and Jess are great, very helpful and polite. Keep up the good work!


  • 24/04/2017

Service took quite a lot longer than I was led to believe. The communucation about how the service was progressing in terms of when the car would be finished could be improved on (I did not receive an update via the phone even though I was told I would do). I had asked for a small dent to be looked at/quote given by the bodyshop but this never happened. œ20 off the service price was appreciated.


  • 24/04/2017

very welcoming and efficient and thank you for washing the car. All very helpful. Just a bit too much on the follow up. On this occasion not needed and I suspect this survey is used way too much in evaluating performance. Just for the avoidance of doubt, Courtney is super.


  • 24/04/2017

I put my car in for investigation work due to the stop sign coming up, however the computer logs showed no issue, so the logs where cleared and I was advised that Renault would not charge as there was no fault identified. I was a bit gobsmacked as I didn't expect this level of service and not to charge, please pass on my thanks to a professional team who treat their customers very well, I will now always user Renault London West for my servicing needs.


  • 22/04/2017

I think Renault West London went above and beyond. Jessica was fantastic handled it very well also very pleased with the price.


  • 22/04/2017

Keith Homer has always ensured I have had amazing customer service and is one of the main reasons I have stayed with Renault rather than changing my car. I had previously had a bad experience at Renault but he worked hard to rectify it and my opinion has completely changed.


  • 22/04/2017

Very welcoming. Communications good. Efficient.


  • 21/04/2017

i was shocked to see that my vehicle was not cleaned from inside,which i thought was a basic thing to do,after the service


  • 21/04/2017

I am quite sure I gave the idea of filming during the service. I have phoned to Carlos Ghosn( but he did not answer, we are Brazilians), but I will try again later, because I want the whole film of the service next time, please. I think Carlos orders is to save, he is famous for that. Many thanks.


  • 20/04/2017

The clean on my car was totally unsatisfactory-there was still birds poo left on my windscreen. The boot had not been touched at all.


  • 20/04/2017

It was great!


  • 20/04/2017

Mike was very helpful


  • 19/04/2017

As a customer at Renault London West for over 40 years I am very happy with the work carried out on my many various Renault vehicles I have owned during this time.


  • 19/04/2017

Everything was smooth and easy.


  • 18/04/2017

There was the usually very friendly staff.


  • 18/04/2017

Service was friendly and helpful, and work was completed in very good time.


  • 18/04/2017

Everyone was very helpful and friendly. A bit difficult to park the car as it is so busy when I took it to Renault. They kept me informed of the progress on my car, diagnosed the problem very quickly. Picking up the car was good as I asked them to park it where I could drive off easily which they did.


  • 18/04/2017

Parking is the problem


  • 17/04/2017

The work was done well. I would not say the car was properly cleaned on return.


  • 17/04/2017

The problem has still the same after getting the work done.


  • 17/04/2017

Tx


  • 17/04/2017

Repair to tyre. No charge Extremely pleased as problem of recurring tyre pressure problem solved Thank you


  • 16/04/2017

I have used Renault London West for a number of years because of the convenience of their location, flexible collection times and quality of workmanship. I have had no cause to be disappointed with their service.


  • 15/04/2017

Very satisfied with service. The fault was quickly identified and rectified under Warranty.


  • 15/04/2017

Excellent. Would have liked a meet and greet so i knew where to go but once i found the service desk all ok.


  • 14/04/2017

Disappointed because I was doing service 3 month ego,they told me van is in perfect condition and no one even mention anything about brake condition,after I drive only 3000 miles and I start here the noise,tray to make booking and have to wait another week to bring my van in.then they told me my brake pads have 0% and the discs are have to be changed to!!! Strongly beleave is not my mistake it's garage altitude to the service they provide!!!


  • 14/04/2017

Very Good service. Once again I would like to mention Courtney the service manager at Renault London west for his tremendous 1st class service


  • 14/04/2017

It's quite awkward for me to get there from NW5 and once there it now feels that Renault has been diluted by Nissan. When I picked up and thought there was still a fault the technician came out of the workshop and explained that there was no fault but that I hadn't worked the rear wiper switch properly without in any way putting me down - that was good.


  • 13/04/2017

fabulously convenient and great value


  • 11/04/2017

I found the waiting for my car once it had been finished (45 mins) a long time to wait


  • 11/04/2017

Too expensive


  • 11/04/2017

Friendly polite staff who handled the repair in a professional and couteous manner


  • 11/04/2017

Great service, friendly front of house.


  • 11/04/2017

I have nothing to add.


  • 10/04/2017

it was a lovely welcome but a long wait for get the car back


  • 10/04/2017

I am very happy with the overal work that was done from picking up my car to keeping me inform of the work Mike was great he kept me inform so I didn't have to worry thanks again paulette


  • 10/04/2017

I was not entirely happy with my car's first year service. When I arrived, I was not greeted with warmth or made to feel welcome. The gentleman I spoke to did not seem particularly interested in listening to what I had to say, and laughed in a patronising way when I said I would like to have a record of what checks were undertaken during the service and what actions (if any) were taken as a result of these checks. I was told my car would be ready by 3pm but it wasn't. When I picked up the car, they had washed it but had not opened the boot to hoover it. Overall, I was disappointed with the whole experience, I was not made to feel like a valued customer.


  • 08/04/2017

I have been charged but the problem is still there


  • 07/04/2017

Nothing to tell


  • 06/04/2017

I was very upset that, in my view, my 4 years free servicing was not honoured because the previous service was less than a year previously (due to a diary error on our part). To say that the vehicle didn't need a service when the vehicle display said it did is insulting and cheap skating, especially to a customer of near 30 years and having spent in excess of œ300k on your vehicles in that time. I wonder what make we will buy when we come to replace our 4 Renaults?


  • 06/04/2017

I waited in the showroom for the work to be completed. The atmosphere was good, the staff friendly and the facilities for those waiting, exemplary.


  • 05/04/2017

ok


  • 04/04/2017

Very good


  • 04/04/2017

(no time for this)


  • 03/04/2017

A very helpful and friendly assistant booked the vehicle in and on collection of the vehicle she was very good at stating what was checked and done , very good.


  • 03/04/2017

COMPETENT


  • 03/04/2017

It was excellent. We were kept informed at every stage and Courtney (staff member) was superb. Charming, accountable, and delivered in every sense. We will transfer our business from Romford to London West as a result. Thanks.


  • 03/04/2017

This was an MOT visit


  • 03/04/2017

Would like to be able to book service later than 9.30 due to where I live.


  • 02/04/2017

The aftersales team were incredibly kind and lovely. The issue I had was the person at the door didn't greet me and ask if i needed help she just tried to avoid eye contact. As it isn't easy to see the aftersales team itd be nice to have it made a little more obvious or for the person at the door to have some manners and help a person who is aimlessly walking around. She came across very rude and up herself. I had to ask her as i was confused and she just went "there." And pointed. It is a shame as that is your first point of call and your first impression established. The aftersales team were so lovely, very kind, funny and so approachable. My only other issue was my car cleaning- they did a terrible job, there were smears everywhere inside and out. I actually took my car to a cleaners as i couldnt see through the windows properly. Also the car park is very difficult to navigate and parking and getting out was very difficult. So really my experience was reasonably poor but my higher rating is all due to the aftersales team.


  • 01/04/2017

Well done to the Service team....excellent customer care.


  • 01/04/2017

From booking to pick up everything was so easy. Great staff as well.


  • 01/04/2017

Always happy with the service at Renault London west-London.


  • 01/04/2017

renault london are a very good garage i think you pay more to use this service but I'm always happy with the end result


  • 01/04/2017

The service of my car was carried out promptly and in reasonable timeframe.The staff l dealt with were very helpful.


  • 01/04/2017

It was done quickly although the car was not washed/cleaned


  • 31/03/2017

The experience was very good


  • 31/03/2017

They kept me informed about my car and the work that needed to be carried. All staff were very friendly and professional. I went during the week, which wasn't a problem as I had time off work, but ideally would have preferred a Saturday appointment. Maybe consider opening longer on a Saturday.


  • 31/03/2017

very good service overall. the report of what has been done on the car after the visit is not very clear, I understand that the car is in good condition, so safe enough to use it.


  • 30/03/2017

Just carry on


  • 30/03/2017

Top Quality


  • 29/03/2017

Great. No problem


  • 29/03/2017

I booked in for Mot while I wait and was told that they had to seek approval from the lease company prior ti any works,this took 4-5 hours then they started work.This meant me waiting in the garage from 8.30-3pm, as the garage was on the A40 I was stuck there.


  • 28/03/2017

Friendly and efficient


  • 27/03/2017

would have preferred the car to have been picked up as its difficult to reach by public transport, you need more slots available for this service.


  • 27/03/2017

Fab!


  • 27/03/2017

The service was good, however when I first tried to login to book on the website it kept saying my registration was for a Renault 3008! I have a Kadjar so it meant that I couldn't book online. This corrected itself later on but by that time I was too late to book for someone to pick up and drop off at my home so I had to take time out to drop off and pick up for the service. In addition I was then called a week after my service to see if I wanted to book in for a service! The admin / online systems need some work I think as these have really let you down in my case.


  • 27/03/2017

Just MoT so straightforward


  • 27/03/2017

Great, thank you


  • 27/03/2017

I was dealt with promptly and car was serviced while I waited. I was keeped imformed of its progress during my wait.


  • 26/03/2017

No


  • 25/03/2017

My car was kept overnight and was not ready for collection until the afternoon of following day. I was advised on booking of the work required that my car would be completed in 1 day. I had to call my service advisor to get updates and ended up talking to the service manager who checked on my vehicle's progress and called me back to update me fully on how things were progressing


  • 25/03/2017

Would appreciate more updates during the work regarding estimated completion time


  • 24/03/2017

The overall experience was excellent the staff were very helpful and even had time to assist with the coffee machine. What I liked the most was being able to collect my the same day I was worried that I might have to leave the car overnight with the garage as I was finishing at 7pm but was told that someone would be there until 9pm which made my life easier as I was going to working 10 hours the next day.


  • 24/03/2017

I have dealt with Renault for many years and strangely enough look forward to my visits Even though it will cost me money :) Always a pleasure Jw


  • 23/03/2017

Seen to on time,kept informed ,car returned clean.Visited used car unit whilst waiting for my car,still awaiting call as promised to arrange test drive!


  • 23/03/2017

staff are welcoming, helpful and very professional


  • 23/03/2017

WONDERFUL reception staff. Comfortable waiting area luckily as workshop does not keep to schedule. Twice jobs not finished on day and car had to be returned.


  • 21/03/2017

Yes


  • 20/03/2017

The collection and delivery of the vehicle was very good. Michael Merryweather has a very professional easy manner which is very appropriate for customers like me, who don't know anything about cars, except how to drive them. He explained problems that needed addressing giving me clear explanations and choice in resolving the issues. Thank you for sending the car back clean! See you next year.


  • 20/03/2017

I wasn't too happy that the fault (mistiming, a valve failure) happened with only 16,000 miles on the clock, and caused the cancellation of our holiday to France. But the fault was fixed and, touch wood, it won't recur.


  • 20/03/2017

to win the trust of customers you should be honest and only do what is necessary. Give value for money. You are doing these and from my experiences so far with Renault I will continue to buy your cars and use the Renault garages.


  • 20/03/2017

No fuss did exactly what i asked for


  • 20/03/2017

Very satisfied.


  • 20/03/2017

Great customer service


  • 20/03/2017

It was ok


  • 19/03/2017

it was a general service, but I was kept informed when the car was ready for collection.


  • 19/03/2017

Ok, staff happy and friendly, just wonder what was done


  • 18/03/2017

Service manager was professional, funny but polite which eased the wait. Actually the work was completed ahead of indicated time given....Service manager provided me with his card which was duly appreciated........Good Experience


  • 18/03/2017

My vehicle was collected and returned in the promised time scale. The cocllection Driver was polite and considerate.


  • 18/03/2017

The actual work was fine, but I have a few issues with ease of access to the service. It would be great if there was either: 1) more access to a vehicle while my car is being repaired 2) Able to have repairs/service/MOT done on Saturday. I work in a school and found it quite challenging to get emergency repairs and servicing done and get to work. In the end I had to spend œ30 on two separate days (œ60) so that my car could be repaired, serviced and MOT'd. I am aware of the tube network, but I work in a school and: a) My day starts at 7, and b) Using public transport would've made me very late As it was I was an hour late, had I used public transport I would've been 2 to 2.5 hours late. In this day and age I think it's quite odd that it was not possible for any work to be done on Saturday when I would not have had to spend money on a cab.


  • 18/03/2017

I am happy regarding the service but it is quite expensive.


  • 17/03/2017

Fast efficient service


  • 17/03/2017

The most difficulty I had was getting through on the telephone. I had to call over a period of 4 days


  • 14/03/2017

Excellent service


  • 14/03/2017

Always go the extra mile to help make it an easy process to get my car serviced.


  • 13/03/2017

All good, except car parking on arrival. Although I had pre-booked the visit, customer car park was completely full, just one tiny space. Luckily a very kind lady engineer saw my problem and parked the car for me. My service contact was very kind and helpful. The video report of my car which was emailed to me was extremely helpful. Thank you, I am very satisfied.


  • 13/03/2017

Excellent. I have no complaints.


  • 11/03/2017

Very satisfied. Thank you.


  • 11/03/2017

Super helpful, kept me informed and reasonably priced


  • 11/03/2017

Where customers were asked to wait was next to the door and was unpleasantly windy


  • 11/03/2017

very professional, helpful, give expert advice, always reassured that my car will get quality care.


  • 10/03/2017

The service advisor was excellent, great customer service skills, a pleasure to deal with. He should be an exemplar to others in your organisation.


  • 10/03/2017

Jessica, the member of staff I dealt with was awesome and very attractive. I should have asked for her phone number. Apart from that misdemeanour on my part, my experience with Renault was on great.


  • 09/03/2017

Very good and positive turnaround, Issue resolved before handing over the car. However, Renault Cars do suffers from electrical problem and frankly they should built better cars, so owners visits far less the garage and enjoy far more driving the car. thank you.


  • 09/03/2017

Not friendly or well coming staff


  • 08/03/2017

My only issues were: (i) that the car was given back unwashed when it normally is; and (ii)the water that had entered the sunken pockets on the front driver and passenger sides had not been mopped out (obviously the reason why water is entering the car will require further attention).


  • 08/03/2017

Both Jessica and Mike on my 2 visits were very professional, friendly and helpful.


  • 08/03/2017

The work was carried out in a timely fashion


  • 08/03/2017

Very happy with the service received, two people in particular have made the difference, After Sales Manager Keith Homer and Renaultsport specialist mechanic Andrew Cochrane. Andrew especially, his expertise in Renault Sport is excellent and very important to a long term RS owner like myself.


  • 07/03/2017

Excellent staff and service - only pity is that it is so far to any of your service bases from my home.


  • 07/03/2017

always polite, helpful and courteous. As I chose to wait whilst MOT was being done, it was good to have somewhere warm to sit with a cup of coffee - small thing, but it does help.


  • 06/03/2017

Very good and helpful by the staff


  • 06/03/2017

Have been coming to Renault London West for some years now and happy with the service. Quite a change of staff but Courtney has been there for many years


  • 03/03/2017

Hassle free experience which is all one hope for.


  • 01/03/2017

I reported that my front speaker are not working, it was confirmed by one of the staff and I was told I would be contacted to book in to get it seen under warranty. I am yet to receive a call


  • 01/03/2017

No problems at all


  • 01/03/2017

I took the car in for its first MOT. I mentioned it was also due for a routine service but had been told when I booked the MOT that the service was not due for another year. The service assustant rechecked abd confirmed I was correct. They agreed to do this service while the car was with them for the MOT so I would not need to come back for a second time. All was completed in the quoted time frame and the car was cleaned and valeted. I was very satisfied with everything.


  • 28/02/2017

I find it difficult trying to get hold of a member of staff on the telephone when making an enquiry. I would appreciate a more prompt response on answering customer calls.


  • 27/02/2017

very informative


  • 27/02/2017

I have booked my vehicle into Renault Acton. There appears to be no focus on returning a vehicle to the customer in the shortest time possible. I spoke to the agent when booking the vehicle in and asked for the vehicle to be returned asap. I was asked to drop the vehicle in first thing. Which I did. I had no contact with the garage until I called at 15:00 the vehicle hadn't been looked at. At 17:30 I called to arrange pick up the vehicle was on the ramps and the engineer had started/not started I wasn't sure but I was told it might be finished by 9:30 the following morning. The vehicle had been taken off the road for the service for the duration of the morning, due to lack of focus by garage the vehicle was kept from working for 1 and 1/2 days. A service that should maybe take 2 hours?


  • 27/02/2017

A very good garage.Nice people.


  • 27/02/2017

Good


  • 25/02/2017

Great service by your staff, who normally looks after my car every year.


  • 24/02/2017

Service completed in good time and work explained clearly by reception staff.


  • 24/02/2017

I found the entry into your reception area (showroom and service desk very unclear. Once I found the service desk everything was fine. I appreciated being able to wait whilst the Service was being carried out, and the hot chocolate was excellent.


  • 24/02/2017

Hell, It is early to say that I'm confident with the garage. My previous car was serviced in the same garage and until I went to a different garage and they found out that on 80000 miles the oil filter was never changed. We all know hou garages charge for parts they've never changed, we've seen it on TV as well. Mind you I'm planning to do checks from time to time with independent garages. Thank you Kind Regards Mr N Velkov


  • 24/02/2017

Have always had BRILLIANT service at Renault London West - it is extremely well run


  • 24/02/2017

Very well handled and even cleaned the car. Very happy


  • 24/02/2017

The staff were great, transparent and very helpful. Jessica communicated with me beautifully with information about my car and has been very accommodating, I would defiantly come back for another visit.


  • 24/02/2017

Apart from the issue with parts not being available for the work I had booked the vehicle in for, everything went very smoothly.


  • 23/02/2017

Friendly and help particularly from Courtney Morgan


  • 23/02/2017

Very good


  • 23/02/2017

Welcoming. Great facilities whilst I had to wait wifi / coffee etc.


  • 23/02/2017

Every one at Renault was helpful


  • 22/02/2017

Due to current medical treatment, I am unab to drive, but Renault came and picked my car up . They made everything so much easier and fantastic service.


  • 21/02/2017

Didn't fix issue


  • 21/02/2017

nothing to say


  • 16/02/2017

I had the van checked


  • 13/02/2017

I have had my Kangoo serviced at Renault London West for many years. The amount of work required this year came as a complete shock as last year, in spite of asking for the brakes to be looked at, I received no warning that the next service would be considerably costly. As I had only done 7000 miles between services I was rather taken aback to find the amount of work that was required.


  • 13/02/2017

Very helpful and supportive staff


  • 13/02/2017

For the first time ever , my visit took only two hours .


  • 11/02/2017

I'm looking for staff to listen to me, give me information in a way I can understand, try to accommodate my requests as far as possible & give me reasons as to why the request cannot be met. Be polite & welcoming. Renault London achieved all the above.


  • 11/02/2017

Good walue

  • Sort reviews by:

  • Would recommend
  • 03/02/2018

[no comment made]


  • Would recommend
  • 09/09/2017

All done over phone and E-mail


  • Would recommend
  • 04/09/2017

no


  • Wouldn't recommend
  • 30/08/2017

After purchase noticed r missing off the renault badge on back.phoned dealership twice told on order never recieved it .dont expect things to be falling off your new car when you paid £18000 for it .went to my local dealer and had to pay £47 for one .


  • Would recommend
  • 21/08/2017

We had test driven a car earlier so didn't need another. Very happy with the service we received.


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

I just had problems in after sales. First, my car comes without the puncture kit, but after some calls, I went to the retailer and the seller gave me the kit. But other important thing is that my finance from my old car is not cancelled, and I had to pay one parcel this month. After calling three times to the seller, I had to call twice to Renault Finance and no solution. I had to go in person to the retail and maybe I will have the refund in the end of the month. I am upset about this.


  • Would recommend
  • 11/08/2017

I live in Derbyshire and saw your advert on the net, at the offer price I decided to order and have the car sent by transport, paying by cash for both car and transport. I did not need to see the car as I had a Clio some yeas ago with the same excellent engine. The only thing missing is information on the 36 month guarantee,service intervals and costs. Regards J.P,Roberts


  • Would recommend
  • 11/08/2017

No questions though. But, just a word of appreciation to Reagan Rodribues who dealt with my buying process - Very honest and transparent. no game and straight to the point. Eventhough I had offers from other dealers, I decided to buy through Reagan because of his nice and gentle behaviour and attitude and not over-selling. He explained my every question then and there and I am very very pleased w.r.t. my customer experience. I would DEFINITELY recommend my friends or colleagues to buy through him. Please share a "Thank you" note to Regan and I am pleased to have bought my car through him. Thank you.


  • Would recommend
  • 10/08/2017

We had seen the rate at which finance would be offered and it didn't compare to what we were offered at our bank and therefore we didn't seek and hence weren't offered finance since we'd already stated to the sales staff that your rates are too high.


  • Wouldn't recommend
  • 07/08/2017

Dial was in kph needs sorting. Showroom was dirty. Staff ignore customers. Person who accompanied me on test drive barely spoke English.


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

The best salesman !!!


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

Test drive Qn:Purchased car over the internet (autotrader), so travelled down from Yorkshire to collect car. Car well prepared but glovebox broken. RRG reimbursed cost no trouble. Top marks to RRG. Also Immanuel rang to check how car was a week or so later. Far far superior to Evans-Halshaw and some others. Pity you are so far away! However, when next looking for used vehicle will check you out. Re: The car we purchased was found on Autotrader, do you list all used cars on your website even manufacturers you do not sell directly (eg Vauxhall)?


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

Was paying in cash, and live to far away to take advantage of any afters services. Murtaza the sales guy was great incidentally. Really helpful. The videos he sent were very useful as well...


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Not offered to meet the sales team as we live in Bristol. It was a pleasure to do business with Murtaza, Please thank him.


  • Would recommend
  • 20/07/2017

Finance and test drive not required.


  • Would recommend
  • 18/07/2017

Helpfull and satisfy on answers


  • Wouldn't recommend
  • 15/07/2017

yes, I paid additional fee for protective coating to paintwork. although I requested a guarantee or certificate to prove this was done, I have still not received any acknowledgement that this was done. Please confirm that I will receive this


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

[no comment made]


  • Would recommend
  • 04/07/2017

[no comment made]


  • Wouldn't recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

2 very nice and knowledgeable salesmen Daniel and Chris thank you.


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

none


  • Would recommend
  • 04/06/2017

No


  • Would recommend
  • 03/06/2017

Murtaza was great. Very happy with the vehicle. Only one minor gripe was that we delayed handover to allow for certain work to be carried out, including the removal of two scuffs on the front of the car. Unfortunately this wasn't carried out so now I've got to arrange to take my vehicle to a nearby Renault or bodyshop to get the work done and claim the cost back.


  • Would recommend
  • 01/06/2017

my only issue was that it took nearly two weeks before we collected are used Clio due to one key missing and a replacement taking 10 days, our used salesman Richard Tanswell was very helpful and was great to deal with.


  • Would recommend
  • 26/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Wouldn't recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 04/05/2017

We ordered and paid up front for four pre-reg Clios PLUS delivery - it took almost 4 weeks to receive the first three and at almost 5 weeks later, still waiting for the last one. Been lied to repeatedly by salesman and the service/complaints process is so complicated that no one I speak to will take any responsibility for resolving the mess.- Given the choice, wouldn't go near this dealer again.


  • Would recommend
  • 02/05/2017

The new car I chose had to be transported from Manchester,I was amazed that it was not possible to source a Clio nearer to home ,, London at least!!!.


  • Would recommend
  • 30/04/2017

Yasin was excellent and very helpful


  • Would recommend
  • 28/04/2017

Everyone was very helpful on both visits we are very pleased with our new car and would certainly visit again.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 27/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Wouldn't recommend
  • 23/04/2017

The entire process was ruined by your negation of responsibility to have the car key fixed before the car was delivered to me. Yasin assured me when I agreed to buy the car that the key would be fixed before I took delivery. At collection the key was still broken and Yasin said that if I took it to VW they would easily fix it - but this did not occur as it took me two visits and much cajoling with VW to eventually get it fixed. After the first visit I informed Yasin that the key was still broken and he said I should take it to Halfords. What Yasin should have done was immediately offered to have the key collected from me and repaired and then returned to me, rather than me having to chase around at VW to have it repaired. Extremely poor customer service - if you promise to provide something then you should do it and not get the customer to spend their time, effort and energy having to do your job.


  • Would recommend
  • 22/04/2017

Really good sales - really helpful and Murtaza has taken time to sort out paperwork for me. I was a little disappointed not getting any cleaning products after paying for paint protection etc. I will recommend Murtaza to friends & collegues - lovely car - Thank you Dave


  • Wouldn't recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 20/04/2017

it was a great experience dealing woth you.


  • Would recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The two staff members I dealt with (Murtaza and Reegan) were helpful and good to deal with. A couple of admin points however...I enquired about the car by message through Car Guru and received no call back or e-mail response at all. Also, when I phoned my call was transferred from Reception but then not answered on two occasions. On the third attempt, I was put through to the wrong Department who said they would transfer me to the right one and instead cut me off. All of this made for very poor first impressions of contact with Renault West London. Getting parked at the premises was also challenging!


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

No.


  • Would recommend
  • 07/04/2017

Hi, we had an issue with the car on the day that had us waiting for over one hour. Although Murtaza kept us updated this was finally resolved by our local branch. Also in the past week we have contacted Murtaza twice via email on sorting the missing car manual / service book without success. This book should accompany the car whilst also showing the service record that is has just had. Could I kindly ask for this to be sorted to fully complete our car purchase. Thank you.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Wouldn't recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

No


  • Would recommend
  • 04/04/2017

no - transaction was one of four done over the phone and by email on behalf of a corporate buyer, hence no finance or test drive, etc. being offered Chris was excellent and smoothed the transaction.


  • Would recommend
  • 01/04/2017

Richard was very good, not ata all pushy but very polite and helpful.


  • Would recommend
  • 29/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Service was fantastic, we were a long distance buyer so extremely important to have good feedback. Noticed some stone chips when arrived to collect, however, paint was posted to correct, still waiting for Service history information as book not stamped.


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

Very happy with all the service & help we recieved buying our new car


  • Would recommend
  • 09/03/2017

[no comment made]


  • Wouldn't recommend
  • 09/03/2017

Absolutely dreadful service! The seller were absolutely impossible to reach and I still do not have all the paperwork with me!


  • Would recommend
  • 06/03/2017

the questions were not relevent as the purchase was cash and bought online/ telephone.


  • Wouldn't recommend
  • 06/03/2017

why does my clio do less than 40mph when the salesman told me i could get upto 80 mph? my old clio was much better.


  • Would recommend
  • 24/02/2017

No, but I would like to say that sales person I dealt with Richard was very professional curtius and very helpful and it would be good if you can feed this back to him thanks


  • Would recommend
  • 24/02/2017

No


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

Richard Tanswell was excellent throughout the process.


  • Would recommend
  • 21/01/2017

Very helpful and informative without being pushy


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 15/01/2017

I bought from you from far away so yest drives were not practical. After sales would be irrelevant too as I am about 150 miles away. The service I received was superb though. Ahmad was very professional and helpful giving me the confidence to buy


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 31/12/2016

[no comment made]


  • Wouldn't recommend
  • 28/12/2016

Yes payed for matts, tank of fuel and the body work ,seats to have a special wax sealers this was not carried out not very happy that I had to ask if this had been carried out when the van was sitting around all day


  • Wouldn't recommend
  • 21/12/2016

We bought a pre registered car from you, delivery took over two weeks!, communication was non existent, the only good part of the transaction was the guy who delivered the car, he was the only one who knew what he was talking about


  • Would recommend
  • 19/12/2016

[no comment made]


  • Wouldn't recommend
  • 05/12/2016

We have still not taken delivery of the two vans we have purchased. The service has not been good. We are very disappointed and will look to others in the future for supply of future van requirements. Maybe if our calls had been returned and kept informed we would think differently about the service you provide.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 30/11/2016

I had a problem with the lights, It was sorted out quickly .I left very happy with the car


  • Would recommend
  • 28/11/2016

This was the 3rd van I purchased from yourselves so there was no need for George to offer me finance as I asked for it on my initial email to him and we didn't require a test drive. George was very accommodating in terms of getting me a van ASAP and made every effort to keep me updated with the progress throughout. I wouldn't hesitate in recommending Georges services if anyone I know needed a new van.


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 19/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

A small issue has arisen with the car and needs sorting out under warranty. Unfortunately it appears I have to drop the car into the dealers, leave it there for the day, and collect at the end of the day for what might be a five minute job. This is wasting my time and Renault's time. Very disappointing that I can't just call into the dealer to have the problem sorted.


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Extremely good customer service. I have already recommended your services. Did not request a test drive nor require one.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Wouldn't recommend
  • 06/11/2016

I have sent a seperate email to the salesman I was dealing with. The car was bought in good faith after seeing the images online and trusting Renault Retail as an organisation that valued customer service. When I collected the vehicle from the transport company, it soon become apparent that the vehicle had not been valeted and the interior can only be described as filthy. I'm fully aware that I was not buying a new car but to collect something in that condition was disappointing to me and very upsetting for my girlfriend who hopes to use this everyday.


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

Excellent service by the salesman.


  • Would recommend
  • 28/10/2016

No.


  • Would recommend
  • 25/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 23/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Wouldn't recommend
  • 17/10/2016

How can I give you real feedback on our worst car buying experience ever?


  • Would recommend
  • 16/10/2016

I originally chose finance and then on the day paid cash, this was not handed over to the finance department however and now having to sort this out myself. No proof of purchase receipts given which would have been helpful


  • Would recommend
  • 14/10/2016

in relation to the last question we were already familiar with the after sales service available having previously purchased a Clio from Renault West London


  • Would recommend
  • 14/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

No


  • Would recommend
  • 06/10/2016

[no comment made]


  • Wouldn't recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

Thought the customer service was excellent. No pushy salesman, just helpful advice and was able to answer any questions we had about the car. Really pleased with the car and appreciated the free delivery.


  • Would recommend
  • 05/10/2016


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

I am very pleased with the car.unfortunatly the car arrived with no handbook or service record book.i phoned chris straight away who said he would sort it out.its been a week now my calls are not returned an I still have no handbook or service record book.i would be grateful if you would look into it for me.many thanks Elizabeth wilson


  • Would recommend
  • 03/10/2016

The service we received from Yasef was exceptional, he was very knowledgeable and answered all our questions. Lovely salesperson which makes a change.


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

Excellent service, will return for my next car.


  • Would recommend
  • 22/09/2016

[no comment made]


  • Wouldn't recommend
  • 19/09/2016


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

Finance was not offered because we made it clear from the ooutset that this was to be a cash purchase.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

The service I received was excellent and worth the travel. Matt was extremely helpful and knowledgeable regarding my vehicle as well as the range as a whole.


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

We have not received the car and now expect delivery one week late on 12th September


  • Wouldn't recommend
  • 04/09/2016

Car was not cleaned inside very well. Ten mins down the road puncture appeared on dash. Was a faulty valve key battery was low and not working properly. Was told I will get reimbursed for expenditure but not very impressed with after sales service. Was a very stressful few days


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

No


  • Would recommend
  • 27/08/2016

The sale was conducted in a thoroughly professional manner, all aspects were covered appropriately & it was nice to feel that you were not being pressured into making a purchase. Full marks to Richard Tanswell.


  • Would recommend
  • 19/08/2016


  • Would recommend
  • 19/08/2016

I'd like a 'maybe' option for 'would you recommend us to a friend'


  • Would recommend
  • 18/08/2016

I live in Newcastle so the purchase was done on the internet and the phone. I found all your staff very helpful. All my questions were answered promptly Thank you the car is excellent


  • Would recommend
  • 17/08/2016

It was clearly too busy for the amount of staff on duty. All in all it took 3 hours to have a test drive and seal a deal. The person dealing with me was trying to juggle several clients. Not good.


  • Wouldn't recommend
  • 13/08/2016

I found the whole experience totally unacceptable, firstly I never had any callback from your garage despite assurances that I would on 3 separate occasions, secondly when I arrive to collect my car i was told to wait a minute whilst the car was brought round to the front and ended up waiting 30 minutes with no apology just to be told that the car was still be valeted despite pre-arranging the collection time and finally I noticed the other day that the rear windscreen wiper wasn't working and when I checked it i noticed that there was no rear wiper blade at all just the housing for it so not sure how this got past the pre-sale checks I assumed must have taken place prior to collection last weekend...


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

Not introduced to Aftersales as I live in Bedford and won't be using your dealship for servicing.


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

I had a question about the servicing required on the vehicle to maintain the manufacturers warranty. I have not yet received a reply.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No


  • Would recommend
  • 17/07/2016


  • Would recommend
  • 12/07/2016

Great experience all round provided by Renault west London


  • Would recommend
  • 12/07/2016

Fantastic service just waiting on Paperwork for the warranty . Very pleased with my first ever Renault. Won't be my last,,,,


  • Would recommend
  • 08/07/2016

Was given the number to call if any issues, but not introduced to anyone. Sales guy was very helpful, not at all pushy, not in your face at all. Did not feel we were getting the spiel - answered all questions, gave us options. All in all very good.


  • Would recommend
  • 06/07/2016

The car was driven to my home for me. Thanks


  • Would recommend
  • 05/07/2016

[no comment made]


  • Wouldn't recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Wouldn't recommend
  • 28/06/2016

We viewed the car on bank holiday Monday the 30th of May. Had a test drive and completed the deal there and then. Upon leaving I had one last look at the car (which was in almost perfect condition). Unfortunately I noticed the NSR wheel arch liner had become detached at the bottom in front of the wheel. It had been blowing back onto the tyre and worn a hole through so needed replacing. I pointed this out to Richard he noted it and he was hopeful that we could pick it up on Saturday the 4th June at around 10am, as it also need its first service. I'm an ex employee of Retail Group and knowing the lack of communication that goes on within dealerships called Dan Bickell (who I used to work with at Croydon) and asked him to order an arch liner, in the vain hope that it would get fitted at when the car was serviced. (I knew this was a long shot) Unfortunately the car wasn't ready for collection on Saturday but Richard kindly offered to deliver the car on Monday June 6th after hours. He put some fuel in as a courtesy too. The service had been completed as expected but the old damaged wheel arch liner had been just re-secured. Richard claimed that the external wheel arch trim had been replaced in error. Clearly it hadn't and it was the old wheel arch trim and old damaged arch liner. This was very disappointing for me especially as I'd gone to the effort of calling Dan and him ordering one. I have pictures of the damaged arch liner and also the arch trim (clearly original as it has slight scrapes). I'm quite easy going and not unreasonable but disappointed that the arch wasn't changed on an otherwise showroom condition car. For me it took the shine off what was otherwise a smooth transaction. The car is great otherwise and we're very happy with our purchase. Regards Chris Taliadoros


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Wouldn't recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

Just to let you know both Chris and Ahmad were very helpful and made buying my car a delight,see you again in 2 years !!!!!


  • Would recommend
  • 07/06/2016

[no comment made]


  • Wouldn't recommend
  • 05/06/2016

Excellent service so far


  • Would recommend
  • 04/06/2016

None at this time


  • Would recommend
  • 02/06/2016

One of the air vents in the back of the car needs fixing ,it was like it when I collected the car.Can this be fixed?


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 27/05/2016

No Ahmed was excellent and l would ask for his help again should l need another car. Anthony Ryan


  • Would recommend
  • 25/05/2016

I was given no proper bill of sale or receipt. I have had to phone (not easy to get through) to send me one.


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

As I live in Nottingham the Renault West after sales service may be a possibility as I visit London 5 or more times a year otherwise will have serviced in Nottingham or Leicester.


  • Would recommend
  • 13/05/2016

The after sales service was not needed as the car was to be used in Tyne and Wear. The salesman Chris Beasley was super friendly, and helpful at all points and I would certainly make a point of contacting him fist at the dealership, before speaking to anyone else. He made sure that we were offered GAP, but never offered finance as he knew we were a cash buyer. Excellent service all round. Thanks Chris.


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Aftersales wasn't relevant as I came up from Cornwall to collect the car for use there. Mr Taher gave me a full and accurate description of the car with a video that showed me exactly what I needed to know in order to purchase at a distance. A lovely car!


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

The advertising for the car I purchased was wrong it said it had features that it actually didn't. Had parking sensors fitted by you garage and they were the totally wrong colour. Now the car has to go back to be rectified. I think some of your sales staff should have better product knowledge some questions we asked were not really answered properly.Also there was no proper hand over explaing how things work and where things were on the vehicle


  • Would recommend
  • 03/05/2016

fantastic staff


  • Would recommend
  • 30/04/2016

Just wanted to add a mention of special thanks to Richard, who was wonderfully polite, professional and knowledgable. Fabulous service and I LOVE the car :)


  • Would recommend
  • 27/04/2016

I just want to say my salesman, Ahmad Taher, was excellent and maintained a high level of professionalism throughout despite me being a pain in the neck.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

USB port on stereo does not appear to working. Will not charge phone or play music from USB stick. (can charge phone and play USB stick in other car). What is the best way of getting this fixed? Thanks.


  • Wouldn't recommend
  • 22/04/2016

i do not have any questions,but an honest feed back.I do not recall being treated in such shambolic manner as a customer for quite some time now. Initially i had agreed to buy a pre reg CLIO,had paid a deposit and got given a registration number,had even got it insured(and then had to cancel that insurance and re insure the car i was driving,both at a cost),to be told a day or so before delivery that that vehicle was actually sold to someone else and i won't be getting it. Then to make the matters worse,i was given the Name of Chris Beasely(as the gentleman who handled my first failed transaction was going away on hoilday.) I kept on phoning chris and leaving messages without him ever coming back to me,i thought i would have had better treatment even if i was applying for an unsecured loan.Eventually i again had to visit the showroom to make contact and as i really needed the car(having by now reaching a date where i had to sell my car to the buyer,who i had already let down once) and had no choice.i did write an e mail complaining and got a formal reply,that's all.I wish i had the time find the right people at Renault to send this message to,as i have a feeling if this message goes to This dealership only,nothing will get done.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

To caveat the above responses I did make it clear to the salesperson that I did not need finance and that we did not leave near to their site. To improve the customer experience the initial customer engagement in the used car centre needs improving as we waited a long time for someone to even speak to us, once they did the experience was great but we could easily have given up and walked away by then


  • Would recommend
  • 12/04/2016

Is there someone I can call just to get a few tips on things that aren't too clear (to a "mature woman"!) in the handbook? Otherwise everything went perfectly. Very pleased with Richard's prompt attention to everything unlike the procrastination on the new car sales side. although now I am happy they did procrastinate!


  • Wouldn't recommend
  • 09/04/2016

Just wanted to say, I'm very pleased with the car. Arranging the sale was easy, but once I had paid the money it became impossible to arrange picking the car up (I live near Liverpool and was travelling down especially to pick up the car.) Nobody ever answers the telephone, and it was unclear who exactly I needed to speak to as the original salesman was on holiday. I was unable to arrange an appointment time (despite trying repeatedly for a whole week), so had to turn up when I could. Unfortunately this meant an hour and a half wait in the dealership, during which time I was not even offered a cup of tea. My partner had to go to M&S across the road to find some sustenance, as we had no idea how long we were going to be left sitting there. It took over an hour for anyone to even acknowledge my existence. In general, customer service was poor and clearly there was a lack of staff (I wasn't the only one waiting for a while, although I was there the longest). The salesman was very good once he had time to see me.


  • Would recommend
  • 07/04/2016

2 Questions. I was promised a Health check on the vehicle, but the relevant paper with that information has not been left in the car. I do need this, please. Second , I need a statement or written agreement that the first service(in September) with come under Warranty . This was verbally stated to me but now I need a written agreement. Thank you


  • Would recommend
  • 02/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

No further questions a good experience after being let down by your Slough branch.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

Great service, very friendly staff


  • Wouldn't recommend
  • 24/03/2016

we saw the car online and came up from Bristol to buy it, l am very very pleased with it


  • Would recommend
  • 10/03/2016

[no comment made]


  • Wouldn't recommend
  • 07/03/2016

Was not informed about the bluetooth streaming problems. Just learned form a Renault technician that this is a known problem with all medianav systems. This is terrible.


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

It's only fair to point out that I was a long-distance buyer. It wasn't feasible to arrange a test drive or to meet the after sales dept. The sale was arranged as per my requirements and I am extremely satisfied with the level of customer service provided and I have no complaints to raise.


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

After sales department not required live 50 miles away.


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 16/02/2016

I said that I didn't need finance. I'm sure that I couls have had a test drive if I required one. As I live 80 miles away from West London I don't think an introduction to the aftersales department was necessary.


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

One comment I would like to make is that when I first came to the used car office everyone was very busy with customers. There were however one or two people who did not have people with them. They made to attempt to speak to customers (there were 3 people waiting) to apologise for keeping people waiting. As a result I walked out and could have been a lost sale.


  • Would recommend
  • 08/02/2016

I was very impressed with all the staff we dealt with and the level of service was exemplary.


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

Fantastic service. Another stress free purchase done by ahmad in sales. Thank you ahmad. If I need another van I will be in touch again


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

Top rate customer service from start to finish thank you and yes I love my car.


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

We were told that the vehicle had a full pre-sale check, but we soon realised after collection that their was no sound from the sat nav or radio and the stop/start had failed.


  • Would recommend
  • 20/12/2015

[no comment made]


  • Would recommend
  • 14/12/2015

Tony was very nice to deal with . Car parking for customers is a problem as there is a great shortage of space .


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

Sale all arranged over the phone so test drive and after care options were not relevant. P/Ex and cash so no need for finance.


  • Wouldn't recommend
  • 09/12/2015

I live in Wales and found the car via the internet. I had been on a test drive in Shrewsbury. I did not need to visit your aftersales department, as my servicing, etc will be done in Shrewsbury.


  • Wouldn't recommend
  • 09/12/2015

I wouldn't recommend you because the car I wanted initially couldn't be found even though there was a picture of it on your website. Also I paid for delivery which was fine but I wasn't made aware that my car was being driven down thus adding mileage onto it. I thought it would have been on a transporter lorry, so not very happy with this at all. I have complained but no response (e mail only)


  • Would recommend
  • 06/12/2015

Not a typical sale as I had already selected the vehicle, a company of car of a Renault Director, which was to be disposed of through the Renault Retail Group.


  • Wouldn't recommend
  • 04/12/2015

Having taken the car to my local Renault garage today they were somewhat shocked to find that the car had not under gone the recall check re brake pipes before being sold to me!! I would appreciate your comment .


  • Would recommend
  • 03/12/2015

No further question, but would like to say that I am very satisfied with the service I received.


  • Would recommend
  • 02/12/2015

Customer parking is in short supply !


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

No questions but I would like to say how well I was dealt with by Richard Tanswell


  • Would recommend
  • 01/12/2015

I am disappointed that the sat nav was not updated at the time of purchase. We were cash buyers and you had plenty of time to update before we took ownership of the car


  • Would recommend
  • 01/12/2015

Richard was very helpful, but disappointed that I have had to take the car back yeataday and have to go back again due to the wheels being refurbished on the car and over spray all over my red brake calipers.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015


  • Wouldn't recommend
  • 24/10/2015

This is the third car I've bought from Renault London West. I am not happy with the service this time round. I am still waiting for the spare key and the passenger wing mirror needs to be replaced. I don't understand why a repeat customer is treated in this fashion.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Wouldn't recommend
  • 06/10/2015

Why was my car given to me with a knocking on the steering and a rubbing in reverse coming from somewhere when we ordered the car almost three weeks before we collected it. Surely it should have been checked before collection as now I will have to return the vehicle to be looked at and repaired. However I would like to say that the salesman Ahmad was extremely helpful and pleasant


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

No finance offered as was paying cash


  • Would recommend
  • 02/10/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

No very happy with what I got


  • Would recommend
  • 07/09/2015

[no comment made]


  • Wouldn't recommend
  • 05/09/2015

You handed over a car with a broken mirror indicator and a guy who sold me this car is just trying to get rid of me. I contacted him twice.


  • Would recommend
  • 04/09/2015

Both Chris and Ahmed were helpful and the car handover was conducted well and presented the new car in an informative manner.


  • Would recommend
  • 04/09/2015

NO


  • Would recommend
  • 03/09/2015

I checked no for the above as we live in Plymouth and drove up to collect the car, so won't be coming back to this garage until I need another car.


  • Would recommend
  • 28/08/2015

My family has bought cars from you in 80's 90's and 00's and it was a simple choice to come back to Renault.


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

No questions, however i would like to say that i had a very good experience with yourselves. This is the first time i have purchased a car from any main dealer and i was well looked after, it was a shame the finance company took far too long to decide and ask for more information very late on. I would like to point out that Paul Lloyd was a very genuine and helpful sale person! He tried his best to get everything sorted and i felt very happy with the service he delivered Would come back again!


  • Would recommend
  • 10/08/2015

Offer of finance was withdrawn not once but twice. When I finally bought the car (with cash) it was declared broken, so I was offered a courtesy car. And then another replacement. A very patchy performance, but the third salesman I felt with was very professional and efficient. Unlike the first two!


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

No


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

As I live in a different part of the country some of the questions aren't applicable


  • Wouldn't recommend
  • 06/07/2015

Bought car online unseen hence no test drive. Live 140 miles away so no intro to after sales. Car not prepped very well in terms of interior valeting - dirty sticky marks in front door pockets (looked like dried spilled liquid /fruit drink). Bits of a child's toy? under drivers seat. No warranty documents with car.


  • Would recommend
  • 06/07/2015

Very pleasant experience with excellent attention and service from Mr Peel.


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 28/06/2015

Sale was well organised. The salesman Chris Beasley was professional, clear in his explanations and made the paperwork as straight forward as possible.


  • Would recommend
  • 28/06/2015

We were probably introduced to the after sales department as we live the other side of London and will go to another Renault branch (Orpington) for servicing. We were attended to by Mr Paul Lloyd, who dealt with all our questions in a professional and helpful manner, was patient and helpful with our many queries, and managed o get the car ready for us to meet a tight timetable. He made the trying process of buying a new (to us) car, with transmission that we are not used to (automatic), as easy as it was possible to be. We are grateful to him.


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

Aftersales was discussed, but due to the fact that we live some 2 hours from your location, servicing etc was always going to be done at my local Renault dealer.


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

I am extremely happy with my purchase from renault West. However I did go to renault Enfield and the customer service I received from renault Enfield disappointed me soo much I perry much walked out.