Renault London West

0203 199 0313
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Nothing to add


Already done


I am pleased with my new car but I'm dissappointed that I didn't recieve an after sales call which was promissed.


Very good


It was all fine


My sales advisor Mr Paul Evans was amazing and brilliant, he did everything humanly possible and proffesssional to keep me happy and satisfied, he was in regular contact with me while my car was been built in France and the journey to UK. I personally rate him more than 200%. He made me have the car.


Professional, Knowledgable, Friendly and Efficient


The worst in my life


Roy was very friendly and helpful.


The sales person was exceptional but the bodywork people were less than adequate i'm afraid to say ,very slapdash way of working was not satisfied with their work.


Luke was VERY VERY friendly with my two disabled children and made them feel very welcome when choosing our new disability car


No problems so fine


Car was a mess needed a full clean otherwise very good.


Nicole, Luke , Roy and the receptionist were very helpful. They made the experience worth wild.!


Paul Evans was excellent throughout the process of buying the car from the initial enquiry through to delivery. The delivery of vehicle was a little later than expected but not a major issue. Absolutely love the clio i purchased very pleased with everything. My only complaint is with the 7 day free insurance on offer as i contacted them on several occasions to be constantly put on hold, in a queue for over half an hour on every call. Otherwise an extremely happy customer with a wonderful car to match. Well done to renault. No contact made since purchase over a week ago but nothing to report in terms of problems!


I have used Paul Evans for buying a new car twice now and in Paul you have a good guy at the front for Renault


From start to finish the whole experience was fantastic from ordering to handover


Dealership is difficult to reach and often does not respond to emails. There were long delays (9 months) with our order with only few updates. Overall my purchase experience has been poor even though the car is great to drive. I am still waiting for the dealership to settle my part-exchange and get back to me about the paint defect.


Just felt like everything was quite smooth from going to view the vehicle to handover. Great experience!


Two and a half years ago we bought a Captur on finance at this dealership. That was a challenging, confusing and frustrating process and we felt compelled to write to you then to alert you to our poor experience. You responded and explained this was unusual. <br/><br/>We are writing to you once again as sadly our second experience has been far worse. <br/><br/>After discussions with the sales rep - Roy Blacker - our initial frustration was chasing a receipt for the £500 deposit we’d paid. Surely a simple part of any transaction but especially when paying a significant sum of money. <br/><br/>We were then given a rough date of when the new Kadjar would be ready, approximately six weeks later. In the intervening time period we sent a series of chasing e-mails and made a number of phone calls seeking updates. It was very difficult to elicit a response as the phone system there is terrible and there are several numbers to call and no one ever answers the phone. On the odd occasion a receptionist answers, the call is diverted to a phone no one ever ever answers. <br/><br/>We also wished to gain clarity from Roy on how to hand back our Captur, which we were assured would be a straight forward process and given it only had “wear and tear” we wouldn’t be penalised by the finance company. When we did hand the Captur back, the assessment of the finance company was at odds with Roy’s view and we are now being asked to pay a large sum of money. <br/><br/>Once the new Kadjar was ready to collect, we spent a week asking if roof bars were an option to be added on. Consultation with two other members of the team, Luke Wilkins and Alasdair Day ended with a week of muffled responses. How can the simple addition to our order add so much complication? We felt ignored despite endlessly trying to email and call, until the day we collected the car and were told only a few days notice were required for roof bars to be purchased. We felt we had done this but gave up for fear that this would make the whole process drag on. <br/><br/>The final major hurdle occurred after we had spent just under a week driving the car. My husband discovered the paperwork used to set up our insurance and establish our resident’s parking permit, did NOT match the number plate on the car and V5 registration document from the DVLA: a document created by the employees of Renault London West. The car was supposed to start with an L number plate and ours had a B. We had been illegally driving our new car because the number plate had been incorrectly fitted at Renault London West. To offer some comfort, once we reported this issue they responded that evening however, ultimately this represents gross ineptitude that could have led to a great deal of trouble for us, and by extension to you, should an accident have occurred or the Police noticed the error. <br/><br/>Buying a new car should be an exciting experience, however the amount of hard work and frustration and cost on our part to complete the deal has left us with a hugely negative impression of Renault. <br/><br/>From start to finish, we had to call, email and chase for news on the arrival of our new Kadjar. The phone at Renault London West is never answered. Overall we found the whole process unacceptable - and would like to hear from you. <br/><br/>We are pleased with our car but would never recommend buying a Renault to anyone based upon our experiences. <br/><br/>I look forward to reading your response and understand it may take some time for you to reach your colleagues at Renault West to gain an explanation.


I purchased the car from Paul Evans and he was really good at listening and advising. <br/>It felt like I was with a family friend


Excellent customer service from paul evans


It was a quick and simple process that will definitely have me come back


Great service


First time buying a brand new car. We are now lifetime Renault customers.


My overall experience with the dealer and dealership was very satisfactory. The help and assistance they gave went above and beyond my expectations. I would definitely recommend friends or family members to Renault London - West London.


It’s very good and my family also very happy


Professional and transparent. I felt reassured at every stage.


The sincere approach of the sales executive has been very much appreciated/was very refreshing<br/>I have had a totally different approach by Peugeot which has put me off in such a way that I will never go near them again


????


No


Martin Conway <br/>07773679981


It was a pleasure to deal with Guillaume as he was knowledgable, friendly and kept us fully informed.


From my initial visit to view the options available for a new 2018 Renaul Megane to delivery of my chosen Dymamique Nav the personal service, communications and support received from Paul Evans at Renault London West could not have been better.<br/>Paul provided excellent technical advice during my selection of the Megane. He clearly explianined the financial options available to me. Keeping in regular contact while waiting for delivery Paul made sure any paperwork was completed in good time. Although delivery was delayed by the recent bad weather Paul kept me updated and completed delivery within the rearranged time. The hand over day and explanation of new features on the car was excellent. As a family we have been buying cars from Renault London since 1992, currently just short of 20 cars over time. The service and support given by Paul as well as Mike and Jessica in the service department is the reason we will continue to return. Well done team.


Very helpful from day one. Sorted out one problematic issue with the order very quickly to my full satisfaction. Salesperson was very knowledgeable and helpful. Lead time of 4 months was a bit longer than I wanted but clearly not the dealer's fault. Car seems to be performing well but have yet to test Sports-mode properly.


Overall happy. Nice staff. Test drives rather short. No contact after delivery. Had small issue with heating but solved myself via system reset.


The actual hand over of the car was non existent apart from delivering the car. Not had any communication whatsoever from the dealer after the sale of the car.


I made contact with two dealers in my area. The first one couldn't be bothered to help. In contrast, I received a warm, friendly welcome at Concord Road and secured a good deal for a car that meets my needs. It was personally delivered to my home as I was nervous about driving an unfamiliar type of car for the first time on the North Circular Road. Perfect service! The car took a long time to come, but it was worth the wait.


Friendly, efficient and informative as well as clear. Altogether an excellent service by Mr Roy Blacker.


The service I received was very good .the delivery time was to long might put me off getting another Renault .


Paul was helpful and gave me plenty of detail regarding the car and finance deal. He made the purchase much more straightforward and had a very good personable manner.


This is my 4th car from Renault I have anew car every 3years and never had trouble I'm very happy with the service happy new year to you all


Very happy thanks


Exstremly satisfied paul was a caring and understanding to my needs he was polite and very reasuring


Friendly staff and informative. Very good service and made me feel like a valued customer


I was promised a years free insurance when I agreed to purchase the car. The dealership are yet to honour this agreement. As a result, I have paid a considerable sum for insurance and have had to repeatedly chase the dealership without success.


The Motability specialist named Guilleme was great and kept me informed of what was happening. Great customer service.


After purchasing my new car I was given an expected delivery date of the new vehicle. This date was not met, I was not informed, I found that the only communication I got was when I called the show room. Calls to the show room are answered after a long wait time. The person I needed to talk to was rarely available. I did not receive responses to my emails either making communication with the dealership very poor. My finance was completed incorrectly resulting in my free year insurance not being processed. I was the one who needed to continually chase this and I feel it was only resolved because I stressed the importance and time restraints. This was a very stressful time, I lost my temper and I should not have been left in this situation.


Excellent!


The service we received was excellent. Both times we arrived we were made to feel welcome. The salesman was very knowledgeable regarding the vehicle and specification. He kept us informed throughout the purchase. We even received a video of the car when it arrived. Upon collection he took time to fully explain all the features and equipment. We are very happy with our purchase.


Roy was excellent and very clear in his explanations.<br/>A very good experience with Renault


Roy Blacker should be C.E.O.


I drive a Motability vehicle and apart from the amount of time it took to deliver the vehicle I'm satisfied with all the aspects of the lease.


It was very nice. I was very happy with everything in Renault London West.

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100% PLEASED WITH THE SERVICE


Im happy


Always problems getting in touch with the service desk , had to wait too long


Whenever I come to Renault London West I always deal with Micheal Merriweather he is always approachable and has amazing customer service skills he deals with his customers from start to finish making sure he takes note of their needs he goes above and beyond to make sure that the customer is always satisfied and in this his customers will always come back to him he is the reason why I keep coming back because he makes me feel like an individual which is very special he remembers small details and always addresses mean and make sure that I am happy when I leave not just with the service but with his approach to things Michael is very approachable and if I have a problem I can easily call him and he always addresses this.<br/>Tania Davis


Keep up good work


The service experience is fine except having to revisit due to an issue with the media nav


Courtney was very good.


Very clear and quite quick


.


Michael Merryweather is very very helpful and friendly. Even tried to help me set up my hands free in the car. Only thing is its very hard to get hold of anyone when you try to contact them. But other than very happy with the service.


I was very disapointed when they promised me that i will get vechile on the same day and i got it after 4 days but Michael spoke to me very politely and gave me a courtesy car and i was very happy with his service


Friendly and competent service. They did exactly what they said they would do.


I chose to get a new Renault on Motability purely because you will come and pick up my car from work when it needs a service. It would cost be about £30/40 in a tax to get back to the office if I had to drop it off.


Excellent, Courtney was excellent and provided a excellent service.


I was booked in for an MOT and Service and then told all was ok for my MOT except for my number plate lights. I was advised that the brakes could do with changing as they were 70 per cent worn so I gave the go ahead only to then be told that a leak had been found in the calliper. How this wasn't spotted initially is concerning unless the leak was caused by the changing of the brakes in the first place, which is perfectly feasible as there was no evidence of a leak previously, but unfortunately I cannot prove. Therefore the job soon balloned into an expensive bill which I definitely could have done for cheaper elsewhere, and I certainly will be doing in the future.


I have never had a problem with renault.I have had renault cars for 35 years with no regrets.


None


Great service from Courtney, as always


The person who drove the car from the tyre repair shop to the release parking slot (for customer collection) needs to enter on ‘the system’ the bay number for customer services to refer to when the customer returns to collect. Customer Services took some time trawling around the parking bays trying to find the vehicle for me.


I was happy with service


Carrying out service and MOT - no problems<br/>Courtesy and helpfulness of Courtney Morgan - perfect<br/>Disappointed that I have to return to have my tyres changed, as Renault no longer keep items in stock as was the case in the past<br/>Very disappointed at the state of my car when ready to leave. It had been washed with dirty water which left dried grey watermarks on all the glass. Something akin to oil or swarfiga in the shape of a handprint was stuck to my driver's door and despite being sent back for another wash, it came back in exactly the same state. The inside had not been cleaned and the pedals and drivers matt were filthy. I took it to private car wash who had to use some kind of alcohol to remove the handprint and then to have it washed inside and out.


A friendly team, the service technician also went out of his way to show how some control equipment worked.


Friendly professional staff.


Poor service. Not interested in me because it was a 9 year old Clio ( actually my car for our children to learn to drive in-felt the dealership people it was my main car and treated me like I was not worth the effort. My buying power is large and I would expect you treat all customers as if they were likely to buy again. If you don’t you will loose customers. I for one will never buy another Renault because of the service or lack of that I encountered. Very poor and and no surprise you are loosing market share. Your people are dismissive and have poor customer facing attitudes. Just my view but I expect many others will and do vote with their feet. I have. Our family little car for the children is now a new fiesta. Clio tradered in. That could have been a new Clio had your people been better.


Very good service


I’ve always had a good experience with the service team here especially with mr Micheal merryweather Who always manages to sort out our vehicles on time.


All ok.


I take my motorhome for mot and service every year. Its mostly efficient but ramps were not working last year so went elsewhere


Only dealership I have trust in when it comes to servicing and general maintanence of my RenaultSport Megane. The service technician [Andy] is knowledgeable and honest which gives me the confidence in knowing my car is having the correct work carried out. The back office service team [Mike] is also professional and courteous. I would highly recommend this dealership to any RenaultSport owner.


Your representative dealt with with the problem very well as always.


I booked for service and MOT but wanted to stay and have the job done before leaving. As a result I arranged to arrive at 8am hoping to leave mid day or just after that. When I booked I was told I will get a vehicle check inclusive the service. I was hoping that when the car was serviced all the nessary checks before the mot will be checked before the MOT is done. Since I was at the premises already I will be informed about abc Needed doing before the MOT and it will cost this much to get it fix. But instead serviced the car did the mot failed it before coming back to me to to highlight what my car needed to pass the mot. This meant I had to be be there longer as until after 4 pm before leaving. I also felt that the gas in my air conditioning should have been checked with the vehicle check. On my way I realised the air conditioning was not working this was working before, but when I call to check I was told the gas has run out and that I should book and bring the car in again. The person who looked after me was very nice but I felt there was nothing he could do he had rely on the workshop people. <br/>The problem it was a long time to wait waiting time could have been shorter.


assistant manager Michael Merrywether was very friendly and helpful. kept me informed throughout the day as to the progress of my car


the service was ok and the staff very helpful. My car was rather grubby when i brought it in. the poor weather had not allowed me to get out side and clean it.When i picked it up there had been a half hearted attempt to clean it. it looked like someone had cleaned drivers side outside. passenger side was still grubby and the interior had not been touched. I know they are not obliged but would have been nice if they had.


happy with service recieved


Friendly, professional service


Every time I visit Renault London West the service is excellent, never had any problems.


Slight lack of communication


Although the purchase of our vehicle from Renault Brayleys (Milton Keynes) was very troubled and the sold us a faulty vehicle. Once Renault West London took our vehicle in for repair, the while process was smooth and worked well


I have been using Renault service department for a number of years and have found them helpful


I have mentioned my experience already.


the fix took longer than expected, had to wait 30/45mins after time they said would be ready, meant I got stuck in rushhour traffic on way home.


Customer service was extremely appreciated.


Ok


I had to wait 2 weeks the wrong part came twice but after 10 days i have been given another car for two days


The work was done very promptly, having been arranged the previous week to ensure everything needed was available. I was contacted promptly when it was ready, staff were, as always, a delight to deal with.


Great service. completely understand Easter weekend. Passing by for MOT (thanks for your annual reminder by text), more job to do than I thought it would - didn't pass. <br/>Stress free, the dealer was excellent. he explained that I have to come back, gave me a quote and reassured work done within half day (early morning start).<br/>My daughter did his portrait, he was excellent.<br/>Overall, Thank you, and Happy Easter.<br/>MP


No one Manning the service desk when I arrived to drop off and pick up my vehicle. I had to wait.


The inside of the car was not as clean <br/>Eg- quite dusty


Mike was excellent and provided great service.


Was told brake pads were shot and a leak was need to be fixed but unable to find it making me have to book in again. Got independent mechanic to look at it and was told there’s nothing to worry about as van is 10 years old and small leaks happen.


All went well.


good service


/


Happy with service received


It's was good


Mike merryweather is a credit to the company his knowledge and problem solving is second to none ... and Jessica Richards who saw me out on the day was very lovely and smiley enjoyed the whole experience


Relaxed area for waiting , good drinks machine , clean loo .


I dropped my car at 9.30 for MOT and I didn’t get it back until 4pm. I did not get any call to say why it was taking long and they did not wash the car, apparently because they were busy.


NA


+ = Mocha was good - customer service was excellent - <br/><br/> - = parking spaces ( lack of ) on arrival, did not clean / vacuum inside of the vehicle


Please refer to my earlier entry


I didn't receive a phone call to say that the car is ready. I had to contact the customer service and it was so difficult. Many phone calls, just waiting over the phone for more than 10 minutes. Lose time and money paying the calls.


Pick up - great. Return - great. Work - great. But: it would have been helpful if I had been advised when my vehicle was likely to be returned.


The staff was very helpful abd you got yhe support you need and uf tou don't understand they take time to explain and as a disabled person its was wonderful knowing that I got that support. Thank you


Find that my software wasn’t updated as it was stated on the services ng that it would be


Great handover and excellent customer service


everything ok


Great I will use you again


Extremely happy with the work that was completed and the extra efforts put in with the rental car etc.


The oil filter on my car has NEVER been changed. The seal was rusted on so tightly that the filter had to be drilled through, and have metals bars put through in order to get enough torque to get it off.<br/>My vehicle has come back every time was scratches on it. This time worse then ever. So much so I've invested in tools and products to repair the damages caused by Renault.<br/>A couple of years ago I trusted the dealership to do the work they were paid for. I felt it necessary to keep a Renault service record if I ever wanted to sell my car on. However, I now do the work myself and I'd sooner trust a coyote to wash my car.


This is about the service and MOT. I was delighted that a member of staff Chris came to the house to collect the car and return it on time. I was kept informed about progress as well.


Although I had to wait for a part to come in and be replaced (it was a day late) I was kept informed of what was happening.


not this time, but would like to say that I was not happy waiting 66 weeks for a motobility service with collection, but this has already been dicussed, and also this is the second survey been done, I don,t want any more.


All OK


Excellent service all round, in particular from Renaulsport specialist mechanic Andrew Cochrane, who is very helpful and extremely knowledgeable about renaultsport cars, a real asset to Renault London West.


It took longer than I thought it should to complete work on my car. It was cleaner than Ibought it in but had lots of water marks all over it


The person who dealt with my MOT+ Annual Service at the front desk (Michael Marryweather) was very attentive and kept me very well informed of the repairs that were needed to my car. I was completely satisfied with the service he provided. The video with the issues that my car had was very good and very informative. I will keep on bringing my car to Renault London West for future MOT/Annual Services.


convenient store ,


It's a really to the point dealership, doesn't really offer a personal touch. You come by, drop your car off and collect it later. There's no real human element beyond the moment when you're given the bill and are asked over to the machine to pay it. It does what you need it to, but fails to offer the extra touches that would have made the visit flawless. COURTESY CARS ARE IMPORTANT IF YOURE GOING TO TAKE A CAR OFF OF SOMEONE FOR A FEW HOURS TO A DAY.


Waiting time seemed a bit too long - 4 hours, which meant I had to cancel work at the last minute. Am self employed


Glad the rest of our fleet are fords.(local dealers)<br/>Would not concider another renault.


Helpful staff


STAFF COURTEOUS AND INFORMATIVE. ALL PLAN OF WORK EXPLAINED. CAR READY TO COLLECT AS PROMISED.


All good, was served by Courtney and he was great as always as I’ve been a customer from Renault London West since 2000!


Courtenay was very professional and efficient. A real pleasure to meet him having had such good telephone service from him in the past.<br/>My car drove so much better after the service - please thank the guys who serviced it for me.


I have nothing else to add.


My experience was good I have no complaint at all. My main problem right now is thinking that, if I have any problems with my car I have to think of driving to either Watford or London. 20 miles either garages from Maidenhead. I really would appreciate that you make arrangements with another garage nearer to Maidenhead for servicing Renault cars if you are proud of your products as I'm proud of my car. FYI I have been driving renaults since 1997<br/>and love to maintain my vehicle accordingly


I'm happy with renault


My visit was attended to by Courtney. He was very friendly, helpful and carefully explained the reason for the issue I had brought the car in for. <br/>when handing over the keys at the end of the work, he also personally made sure that all the work completed was done correction and to my satisfaction, which is very much appreciated.


Unremarkable


I had my car pick up and drop off at my house, which is a great service provides by Renault.<br/>It was for visit maintenance and the service is good


The service was fine. The customer service was great. It was difficult to find a place to park on site to drop the car off. The car was cleaned but there were patches on the outside that were still dirty and there were drip marks from dirty water on the inside on the side of the seat and the interior was not cleaned very well at all.


Satisfied but you could ghave more staff at the Service desk


Always enjoy my visits to Renault Always made welcome and treated well<br/>Thank you Renault London


Very good as usual.<br/>Had very bad experience at Renault Watford & Renault Aylesbury hence use Renault London West


Very good welcome and totally satisfied with the service and pricing


I have to phone many times before i managed to speak to a service rep. This needs to be improved.


my only issues was that the wrong part had been ordered so repair took 2 days<br/>Front staff excellent


Very polite, helpful and reassuring


All contacts were prompt and friendly


I did not hear from the dealer all day and I had to phone at 5.40 p.m. to see if my car was ready for collection. I was then informed the car had failed it’s MOT because of a problem with the tyre and they did not have the appropriate equipment to change the tyre. I had to collect it the next morning take it to my tyre shop to get dealt with. I then had to return it to Renault and wait for the MOT to be redone. I am self employed and had to miss a job on the Saturday morning because of this.


Courtney is a pleasure to do business with.


Mike was very friendly and listen to us first before suggesting what needs doing. Excellent service and very happy with Mike professionalism and knowledge. Great asset to company.


great and always feel wated and valued


The collection and return service was very prompt.


took too long to complete work


d


They can arrange time to bring and pick up car like bring car for 10:15 and pick up 11:15


they are always friendly, helpful and efficient. I like the menu pricing too


Good courteous service. A routine service on the vehicle. Car cleaned inside and out. All very satisfactory.


Friendly, professional service.


Good


..


The experience was one of exemplary customer service from the whole of the Renault team. Renault London West also delivered the car back to my home as it was a journey for me that was difficult to make using public transport.


My car was serviced well and staff was accommodating to assist me. Thank you.


Brilliant service throughout


Very friendly staff on reception , good communication on issues with vehicle, very fast service


Very nice and helpful service from mike<br/>Theres a few little bits on the paint mike has agreed to look at very good guy and service


No customer parking available on arrival. Problem that was supposed to be fixed has reoccured and the part that was ordered for my car may or may not have arrived as I wouldn't know as I have had no follow up.


clatch vibration not resolved yet.


The only problem was that the car was covered in ice and snow when I returned to collect it; but the chap there helped me scrape it off before I attempted to start up and leave.


It was a challenging time to visit for an MOT - as the brake machine went out of action and the car developed an unexpected fault. The team managed to rearrange the schedule to fit it in and get the car MOT tested, in what was also bad weather, all credit to them.


The person who served us was very polite very expriance and he knew is stuff ,i very satisfied with the work,


I had requested the workshop to look at the burning smell with over heating in the car and that has not been resolved. On a long journey to Leicester on Monday and during the snowy weather last week, I have found that the burning smell is still there on switching off the engine. Also the squeaky door has returned.


helpful and professional


the gentleman at the Reception, Courtney, was most helpful and make the whole process seamless


Courtney was great


It was time for annual service however, after the very first inspection was advised about some issues like broken springs in rear suspension, major air con leak, some issue with front suspension. Dealt directly with Mike the Service Manager. Highly appreciate his professional approach and solutions. Would recommend to anyone.


Fantastic!!! Reception and all very kind and friendly


friendly


I was happy that they took an interest in me as a person. They were clear in what was going on and rang me when ready. I would say the area that needs improving is when I rang to book my car in, I was waiting and waiting while the phone goes around to be answered. It kept going back to the person who first answered. I did not get confirmation sent to me on the first occasion. It was frustrating.


Very good customer service


I was kept informed all the way through by the Service Manager (Courtney?) including the delay in receiving a required part. Communication was excellent. <br/><br/>The only pity is that RCI Finance did not come up with a reasonable price for me to keep the car, so I had to return it to them. Since then I have bought a different make of electric car, giving me a much greater distance range.


Had problem with switchboard transferring my call to service desk. I had not heard from RWL so I tried to call at 1600 hrs and it took 45 minutes and several redial attempts to get through to service desk. In the end I gave switchboard my phone number and asked for service department to contact me with a progress report for my vehicle. This worked and the service manager phoned back within five minutes and was extremely helpful. My car was delivered back to me around 1830 hrs. My only criticism is that unlike previous years my car had not been cleaned. Apart from these two hiccups I continue to have confidence in the normal service that RWL normally provide.


For a disabled person who travelled quite a way to dealership as my dealership closed, got there on time, this amount of wait is not acceptable without being informed as to why it took so long


routine service no issues were left with a bottle of screenwash in the car which we were charged for but didnt want


Excellent customer service


Very professional throughout. I felt that my car was in safe hands.


Service from the team was great - very helpful and friendly, especially as I needed help to exit the property. I felt that the service was very expensive - we spent a significant amount on the car last service and had to do so again this year. Disappointing, but perhaps inevitable.


Michael was very professional who mastered customer service exceptionally well. Thanks Michael for looking after me very well.


It was great and I would recommend Renault


Reception was very friendly & helpful & delt with my problem swiftly.


Kept me informed and advised me how to avoid further problems


Ok


Other than the fact the clutch pedal is no longer available every thing went very smoothly.


Good overall experience, quick same day service and polite staff


Mike merrywether couldn't have been more helpfull. He did everything he could to help us.


My experience today with Renault was warm and welcoming. The receptionist was friendly and introduced me to the new coffee machine. I was helped today by Courtney in regards to my servicing. Courtney was funny and very helpful and polite. He reassured me the service won’t take long. He directed me back to my car. I’m very pleased with his customer service along with all other staff at Renault.


I always use Renault London west because they keep you informed as to the work they carry out and Courtney always makes you feel at ease and explains everything that is going to happen and when I ask him questions that I am concerned about he always provides me with solutions


Excellent reception staff and service. Workshop can be slow with car not ready for no specific reason.


MY experience was great Courtney was great in keeping me informed , very good<br/>experience.


Nil


Vehicle in dealership for two weeks. Sat in carpark for four days before it was looked at. No contact made as to what was happening unless I chased and rechased. Mobility option was offered but ended up £80+ out of pocket for insurance as car was at dealership for so long.


Team at West London were friendly and helpful.<br/>Car was cleaned but very poor standard.


Found everyone very helpful - had brought in car to investigate service light on dashboard which turned out to be nothing serious.


As explained in earlier sections, it was no nice to feel that MOT may not be completed on the same day, purely due to the fact that it was impossible to get hold of anyone over the phone (and the switchboard was very unhelpful.


Really polite on the reception, and great service, although coffee good be better.


Not much to say.<br/>It was a reliable on year warranty service


Very exellent work,and frendly


The service team was understaffed on the day - most unusually. There was some delay as a result in handing the vehicle over. But the reasons for the delay were explained with understanding and courtesy. I was quite happy to accept the situation realising that the team had been under pressure - no problem!


Very good and reliable service


I came in for an mot, I had great service from your staff, I will return in the future to this dealer.


The only thing I was upset about most was the courtsey car.<br/><br/>I own a renault clio 1.5 automatic car and was given a renault dacia manual which is not right because realistically I should have been provided a clio as the courtsey car.


Good fast quality service


All good


It was easy to find. The staff were very friendly. I waited for the vehicle whilst it was serviced because my local dealer has been closed down. Once the car was finished it got blocked in by other cars and took about fifteen minutes to get the cars moved.


My Service Advisor was top notch.... Courtney Morgan was brilliant from start to finish!


Very good experience, definitely would recommend and return


Both Jessica and Mike welcomed me. Ensured I knew what was happening to my Megane and when job was complete. Excellent service.


You should advise the customer if any future engine/ transmission work will have to be done and advise customers how much time or clutch life is expected from the existing clutch


Reasonably efficient


Van was servised but not cleaned no other problems


Text me a reminder of booking. Courteous welcome, fixed problems. Perfect service as one would expect. Rolls or Renault.


Mike Merryweather is a star. His customer service is second to none and goes over and above expectations. He made sure he clearly explained everything to me from start to finish and has done every time I've bought my car in for a service. Its because of him I will always use Renault London West. Thanks Mike


Courtney was very nice and helpful


The problem with my car was difficult because the fault was intermittent and not always easy to reproduce. The dealer showed great understanding in dealing with the problem and made every effort to satisfy our concerns. It took a long time to sort it out but the exceptional efforts that were made to help us were greatly appreciated. The problem has now been dealt with.


It was really good experience


The Service Receptionist MR MICHAEL MERRYWEATHER, was extreamly good and helpfull


good relax nice customer service


problem not solved so it's going back, again


friendly and helpful with the receptionist in van service.


The start stop function never worked, now finally it has been sorted. I was well looked after especially by Courtney who was my main point of contact on the service desk.


*


Friendly and efficient service. The only drawback is the long wait for an appointment - over a month if you need a courtesy vehicle.


Apart from the petrol issue which I have mentioned earlier in the survey I have found the service from your service department exemplary and have been dealt with in a consummate manner


Staff were courteous and extremely helpful, once I was able to get through on the phone!


The sdrvice team were fantastic . Walking in to the showroom you can see they enjoy what they do .. especially mike merryweather what an absolute hoot .. very knowledgeable and a credit to the team .. he made me feel welcome from the start even offering me sweets a previous customer bought him .. a pleasure to come in


Courteney does an excellent job. Efficient, friendly and helpful.


Very effecient and friendly. Also due to the dealership location the loaner car was very appreciated


Very helpful staff and fully satisfied with everything.


Renault told me to get the recovery service to bring the car in. The recovery service said that they would not do so until I could assure them that a booking had been made with Renault, London West. I did this and subsequently the recovery service did their job well enough, but it was a bit of a hick-up of a service overall, getting the car to Renault, that is...


.


COURNTEY WAS PROFESSIONAL AND HELPFUL


Outstanding service from Mike Merryweather. From the welcome, to the diagnosis of repairs needed as well as M.O.T. and servicing. Very efficient, professional and courteous manner and customer service. A credit to Renault.


Everyone within the Renault showroom complex are all very friendly and helpful and in most cases go the extra mile to make you feel comfortable while the car is being serviced ….


I have always had good service from Renault West London and Mike Merryweather has been exceptionally professional and helpful.


Great service , sorted a few problems I had with vehicle , friendly and efficient ..


When discussing fault with Service Reception the person dealing was friendly and efficient. Given likely time for repair which was kept to and contacted by phone when vehicle ready for collection. Found staff to be friendly and efficient.


Good helpful staff looking after my car


Cortney was excellent giving one of the best customer service i have experienced


Mike who dealt with me was very good


As it is far from where i live, it would be good to be able to get repairs done at week end rather than having to take a day off.


Fine though quite pricey


I had no issue with the physical service or costs.<br/>The initial person I met to book my car in asked me to wait while he was doing paperwork in front of me! - not professional.<br/>I was handed to another individual who's manorism and attitude was not welcoming and was extreemly dour!<br/>the impression I got was that he was talkng down to me and really didn't show any respect and had a very negative attitude.<br/><br/>I also have a Mercedes and that is serviced by Merc main dealer in Temple Fortune. <br/>A completely different customer approach!<br/>welcoming and professional<br/><br/>I doubt I will be returning to Renault West London


I had a good experience excellent service Michael was the very helpful.


Excellent. Service and warranty work done as promised


As explained previously my vehicle was returned with the charging lead lodged under the new battery and I could not charge my vehicle. It was also parked outside my bay and because I had no power to charge it residents then complained.


.


Good service


I would say the only problem I had was having to wait 2 weeks for an appointment. It was over the New Year period but the problem was a message saying 'power steering fault' - which could have been really serious, so I didn't want to drive any long distance just in case. Waiting 2 weeks to get it checked out was rather too long.


The service manager Mike was extremely helpful and professional. Constantly kept me informed what was happening. Very reliable and a credit to Renault.


Renault London West-London is a Passion for life, exactly as it says it. My Renault Scenic Megan Car is now handled professionally by it's manufacturer and most importantly the cost is more reasonable than before. More secured employment for the future generations. A big smiley for you :)


Courtney Morgan. Left me voice message when he couldnt get hold of me to confirm my car needed a part which was not in stock. I was given a coutrsey car.


happy


Overall experience was good.


-


proffesional & polite


Whenever I bring my car in to Renault I normally deal witj Michael Merryweather who is always very polite and accommodating he always make sure he deals with me on a first name basis making sure that my needs are dealt with individually he never makes me feel unwelcome and there is nothing that I can't ask that he will not try to achieve his customer service skills are exceptional and he always gets the job done I have brought cars from three other dealers and I have to say that this is the best customer service I've ever had when it comes to dealing with my car I feel as though I can pick up the phone and ask any questions when it comes to Micheal I feel like he knows my situation and tries to accommodate me as I have a registered disabled child he always remembers this and endeavours to do his best to make sure we are roadworthy Mr Merryweather is an attribute to the company he is kind empathetic sympathetic friendly caring and if somebody who loves their job I would definitely recommend his service to anyone.


Great staff behind the desk - very polite and professional.


Friendly staff. Great communication.


Professional and customer-focussed.


Had a really quick service this time.


brought car for change tyre due to puncture. Tyre was in stock and an appointment agreed and scheduled. Left car to change the tyre in the morning and told me that after 4 pm the car should be ready for collection. When I arrived to collect the car they told me that the tyre was not in stock thus the car was not fixed and I had to book another appointment the following week. . No phone or text to inform me for that. Furthermore, the car has mist in both front headlights so I asked to check them because it is the brand new megane under warranty and the response i got it was “ It is a known issue and we cannot do anything about it”


Efficient and straightforward


Very welcoming and dealt with efficiently by staff. I waited for vehicle and was kept updated with progress of the work being done by Courtney the member of staff handling my appointment.


Very helpful staff, in particular, Mike Merryweather.


Took three visits to resolve my original problem despite me telling them exactly what was wrong in the first place


Courtney the service manager was very helpful and friendly.


All staff very helpful


The service is always of the highest order <br/>Even when busy Ivor always does his best to accommodate


THe team are great ... keep up the good work guys


The staff are always courteous and very friendly. The only issue I have is with my 2014 Renault Captur, from the first day I collected my brand new car, I was advised by the then manager to return it the first working day in January 2015 to rectify the unfinished work as it is the first Captur and ever since that day to this (the car is booked in again on 16th January 2018), there are ongoing and recurring issues/problems that have and will continue to inconvenience me. <br/>Renault UK are only prepared to offer me (for all my inconvenience) £300.00 to put towards a new vehicle due to the ongoing and recurring issues/problems. Is this amount fair and justified? No, not at all. I have been a loyal Renault customer since 2nd January 2008 when I purchased my Megane. <br/>£300.00 is not enough for my loyalty and inconvenience throughout the years.<br/>I would like Renault UK to re-think the amount on offer.<br/>Renault UK can either facilitate the funds to allow me into a new trouble-free Captur <br/>Or<br/>Do not charge me for future servicing, MOT or any fees due for repair or maintainance of my Captur as long as I am the registered owner.<br/>The above were the options I text Mrs Pat Moore on Monday 23rd October 2017 before she went on leave. <br/>However, Mrs Moore did not respond and a young man (I had no previous communication with) took over her case load and was brash and dismissive with his "best I can do" offer of £300.00.<br/>Thank you for your time<br/>Kind regards<br/>Miss Luna Thompson


Very courteous and fully informed of findings


My car quite suddenly developed an alarm fault (the worst kind, intermittent, random and in need of investigation) over Christmas, and we were due to drive to France for New Year. It's a short working week for everyone, but Mike Merryweather was so helpful; I brought it in and within a day the fault was diagnosed and fixed. We got the car back the next day, and it was even valet cleaned. Great service, particularly given the staff shortage over the holiday period. I really appreciated being able to drive off on hols without having to worry about anything!


Came in for mot needed to be some where else at the same time given a courtesy car to help me out Michael was brilliant as usual


Prompt service, kept updated and all issues dealt with.


I was very pleased with the technician Corey who was very helpful and always kept me informed. Considering the Slough branch did not care when I went to them and that was when I found out the were cosing down.


Very friendly and helpful


Michael Merryweather took charge of having my car serviced (1st time). During the whole process he was polite, considerate and more helpful then he needed to have been. I am most grateful to him.


Excellent welcome, warm customer service. I felt my car was in expert hands and they went out of their way to get me a fair price for the work needed.


It took little longer to find the slot to book a repair


This was the first time my car was booked in for a service with Renault London. I was very impressed with the service I received from the team - stress and hassle free.


Very impressed by the way I was dealt with at reception. The person I saw was called Mike


Great welcome great service.


Telephone conversation very polite and helpful. Collection and drop off service excellent


Very professional and friendly


Signposting where to park when dropping off the car could be improved.


The man who dealt with me - sorry I can't remember his name! - was just so helpful at a time when it was obviously really busy before Xmas. My headlight went and I wasn't booked in but he got it sorted with very little wait and really went above and beyond - wish I could recall his name - sits at the far end of the desk nearest the wall - always very helpful whenever I have been in.


Very good


I would like to thank Courtney as he is always polite and diligent when assisting me.


I had to go in three days running, with a three hour wait on the third day. You did not have a master key for wheel nut removal and my key was at home, which was my fault.


Courtney was fantastic! I even lost my temper over a misunderstanding regarding payment (I apologised when I realised what had happened) but he remained cool, calm and professional throughout. Renault should be very proud of him.


I was in and out as quickly as possible. Due to the nature of the work being carried out (timing belt replacement) I did have to leave it overnight and due to my work commitments had to collect it a few days later, but that was fine.


No clear indication whom to contact if the workshop is closed for lunch. Had to waste ove 1 hr to collect my vehicle


Very good customer service.<br/>Michael did a great job to inform me with regard to any subject matters.


Always frie dly and willing to help


The morning I took the car in for it's annual service Michael Merryweather greeted me in a most pleasant and friendly manor. He addressed any concerns I had and made and made notes. He sent me a text later that morning to tell that my car was ready for collection. On collection he showed me the paperwork and explained what had been done to the car. He then escorted me to my vehicle and I was so pleasantly surprised to find that it had been cleaned inside and out. The car was in pristine condition! Before leaving Mike gave me his card and told me not to hesitate phone him with ANY concerns I may have about the car in future. Mike made the whole experience as stress free as possible. I honestly can't praise him enough.He is a true credit to Renault London West.


Have nothing more to add. Front desk very helpful & ensured my car was serviced properly. Immediately noticed the difference when I drove off and when driving to the North the next day.


Service from mr Morgan was top class


Great


Courtney on service reception was excellent


Very efficient, cheap and reliable service - always - Renault is the best!


It was a very professional and satisfying service operation. They made the customer feel valued. I will certainly keep going the Renault London West in the future and recommend to friends.


I booked car in for a service, since service light was on and I was going to France, dropped car off wS told it would be ready for 2 pm I called and could not get through until 5.45 , too late to pick up so had to go next day. When I got home I realised it had only been given a health check, the clutch was supposed to be checked and the only comment was that car may obstruct ing pedal, which was not the issue at all. I called service manager and was told it didn't need a service until next year and the light only came on because oil was low , I thought oil light came on if that's the case. My car is under a service plan and it was due a service at the mileage it's at now, I wasn't told it had only had a health check when I picked car up, it wasted my time and I was without a car for a day and a half for nothing. I could have taken the car anywhere for a so called health check not had to travel for over an hour to get home to nw7 and again to pick it up the next day then be treated like an idiot when I complained. So I won't be using this garage again even though I have never had s problem before and have always been more than satisfied with the service. This is a shame as I have been purchasing renaults for over 30 years now .


N/A


Mike Merryweather went the extra mile with the customer service he provided. The service was completed on time, he kept me informed about progress and price-matched a new tyre that was needed. Then I was delayed coming to collect the car and he offered to stay open until after 6pm so that I could pay for the service and collect my car. Mike then made calls and enquired in the workshop to find out how to turn the auto-lights function back on. He would not leave, or let me leave, until this had been resolved, which by then was about 6:45pm. Excellent service, which I had never experienced at that garage before.


Always no problem at all easy booking service and while u wait really helps


Great customer service by Mike Merryweather as always.


Courtney is a credit to the team. Alway polite and keeps me updated and very helpful.


At Renault west Mike Merryweather so excellent and help me out with the problems that Chris at Renault Slough made for me, I booked the car in for a service and MOT at Slough and it had a couple of problems to sort out before the MOT but Chris showed no interest in helping with the problems and told my son that they could not do the work or MOT due to closing which is fair, but the MOT ran out the next day and my son asked Chris to book into Renault West and told him no cannot do sort it yourself. If it was not for Mike being a gentleman about the problem my son car would have been of the road. I am on my Fourth new car from Renault in January so I do keep coming back<br/>But I will have to think long and hard about buying a Renault car and if Chris is moved to Renault West I will not deal with him. In Mike you have a good guy working for you.


Staff are very variable, they don‘t care at the end of the day especially the girls at reception.


To be fair, my visit was unscheduled, with the assistance of the AA, due to damage to two tyres and wheels which needed replacing. There was some delay, due to the age of the car, and finally an accident on the A40 on the day the work was to be finished. However, more ongoing information by the service department would have been appreciated, as it is almost impossible to contact them by phone, and the whole process took the best part of two weeks.


.


Nik the Loan Plan attendant was extremely helpful in carrying out the vehicle handover and also applied care and sensitivity when providing me with details of the alloy repair and paint scuff smart repair work. One of these was caused by a third party, so an itemised breakdown was sought by me to help with making a claim to the third party. Nik arranged this with the Renault London West service department and colleague Jessica. This was ultra helpful and resulted in us making a successful claim with third party with no questions asked as the invoice included an accurate vdr report many thanks for your help.


I found everything to my satisfaction.I have been driving renault cars for nearly forty years and have never been dissatisfied with the service i have received.


I needed an MOT. The service was first class and friendly. The was also wahed and valeted at no charge.


Service book wasn't stamped - but I had informed exactly where it was. MOT emissions report has a type on the registration and the engine size is wrong. I called and was informed this didn't matter.


in relations to the new key and the reprogramming of the key, the service was fine. The workshop investigated a rattle in the car and solved the problem which was also satisfactory. The issue I had was the slight confusion around a part for the car from the sales team and I am waiting to find out whether the part has been ordered. <br/><br/>I did think the staff were all nice and pleasant.


The fact that Renault needs to order some parts from France should be taken into consideration if delays occur affecting the appointment time. The customer needs to be informed of the delay prior to the day the car us booked to come in. The customer's time is valuable to him!


The service receptionist when I dropped my vehicle off was very nice but on return to pick up the vehicle a different service receptionist was very rude and seemed like she couldn't be bothered to help . She also said the service book was stamped but it wasn't. Hope I don't have to deal with her again.


My change that u kept in my car was stolen ! Was given equivelent by dealer


for MOT and Service which only required changing the battery (as an extra) should not have taken longer than one day


lack of communication, booked a wait service it took all day and no communication,, stressed hourly that I needed to collect my daughter from school, made no difference!. <br/>blasé attitude, I feel they have taken my money, continue to take my money and a lack of professional service vs other local garages. <br/>Wet seats after clean <br/>seats not cleaned <br/>water marks <br/>no details as to what was actually done to the car, only communication I had was for them to take my money.


My car was collected & returned to me from the garage. The man who did this was pleasant & I had confidence that he would take care of the car whilst driving it. Mike Merryweather has been extremely helpful in helping me with a couple of queries I had. This is what I call good customer service.


My vehicle was collected and delivered to my home hence a stress free service!


My new key was programmed quickly and efficiently but the dealership had no wifi which was a problem as I waited for a hour and a half for the work to be done. When I raised the lack of wifi as a problem no one really listening, apologised or tried to resolve the issue.


The cs reps could be more helpful and give more information


I mentioned that the car pulled to the right and informed them about the high pitched sound coming from the engine, neither was fixed and I would need to pay 85£ for a thorough investigation, and they’d need more time to investigate... I don’t live near the RRG shops so it’s is very inconvenient for me to do these ‘services’


The work was carried out in a professional manner so far as I’m aware but (1) it took longer than I was told and wasn’t ready when I returned so I had to hang about at the service centre for 90mins and (2) my radio had been changed to another station and I had to fiddle about to find my settings.


I like the fact that my car is collected and returned and it is cleaned after the service.


The work was done in the time prescribed and I was able to wait in pleasant surroundings.


We have dealt with Renault West for about 10 years and have had 3 cars in that time. Throughout our relationship we have been well treated and are confident this will continue.


All absolutely fine, although when the car was cleaned, the side windows where poorly done and streaked quite badly. Had to redo them to see the rear view mirror at night,


.


As a long term Renault Customer I continue to be pleased with the quality of service I received and would have no hesitation in recommending them.


Friendly staff


ver poor telephone service: not told whent he vehicle was ready and spend 3 x lengthy calls 6 minutes each to find out!


Impossible to get through to an agent by telephone.


Only real problem was getting telephone call answered.Most times I had to wait 5 minutes or more to get my phone call answered


I was not contacted at all. I had to call to see if my car would be ready. I have not been told what work was done. The car is now making a rattling noise following the work.<br/><br/>Apart from the car being cleaned I have no evidence of work being done.


I have reason to believe the service was excellent but I have been unable to test or see the car as yet


The dealership staff were not helpful


Excellent service and all kept informed


Very good job overall. the home is perfect. Thanks


No comments


I called in without an appointment and Courtney dealt with my issue with patience and efficiency. I did have to wait for a while, but then I didn't have an appointment. So all in all it was a satisfactory experience.


The vehicle was booked in for an appointment and the first available appointment was in 2 weeks. This is ok providing the vehicle is worked on. The vehicle was delivered pre 9:00am. The vehicle wasn't looked at until 4:00 at which time following my chasing up I was informed that parts were needed and couldn't be completed on the day. I was told they were very busy and hadn't had time to look at the vehicle, when I called at 3:00. This is the 2nd time I have experienced exactly the same response.<br/><br/>This kind of service is not what I would expect. The charges are higher than an independent garage and for that I expect my vehicle to be viewed and worked on when it is booked in. An independent garage would look at the vehicle first thing, order the parts for delivery by lunchtime and finish the job by the evening. Having a Van off the road for several days is an expense to our business.


As told in previous box


All sorted now but took 3 visits to sort out


All was good


I love it there always good service


Car was in for service and first MOT and all went very smoothly. No problems and was kept informed of progress.


There is no information about the delivery point.


Please move the site to somewhere nearer to Westcroft Sq!


Courtney was amazing even was able to do a better job than an engineer. Thanks Courtney.


It was absolutely terrible.


Have always received excellent service there


Renault should contacted me to rebook the car. no contacted until now


Easy


They never answer the phone to make an appointment is difficult. They never call you back. They only cleaned the outside of the car. I don’t actually think they looked at the issue as they said I had screen wash on the checks and I didn’t which makes me think they didn’t even look.


They are trying to solve my problem but no luck so far


The staff are delightful, but I asked for the rear sensors to be checked, and this was not done as the mechanic stated incorrectly that they had not been fitted by Renault. I left a new bottle of windscreen wash fluid in the car, but the reservoir was empty when I drove home.


Happy wit everything!!


Just to say that it was a good improvement on the previous visit.l


On two separate occasions I have been contacted to say the vehicle is ready for collection only to be kept waiting for nearly an hour for the keys. On both occasions this was a delay valeting the vehicle.


very satisfied. So far so good no problem at all. Very happy with customer care after sale. Thanks


Very professional and personal service


Courtney was very helpful and thorough


The only cause for concern was, I had 2 £1 coins in the front storage well when I left the car, on collection they were gone, it's not the money more the principle


person who I dealt with very helpful


I received a video of some issues with the MOT aspect of the time the car was being serviced. A good addition to what you offer.<br/>Not so good was it arriving several days after I took the car back.<br/>The black gentleman in reception was great, good communicator and friendly approach. I apologise for not remembering his name


They did not have the parts needed in stock so I had to wait an extra day before being able to pick up my car.


I have been using Renault West for 10+ years and have always had swift and efficient service. Courtney Morgan provides courteous and attentive service; keeps me informed about costs and progress and I feel that we have a positive customer relationship where he goes the extra mile to keep my ageing car on the road.


Hassle free. Jessica was very helpful.


work carried out at a time to suit me. informed of cost and time before start of work. notified as soon as work done and arranged collection - very flexible and able to collect after service closing time, on my way home. car lovely and clean.


I brought in the car, to investigate a possible suspension defect and was assured that nothing needed to be done. My only problem was that the free car wash, which I did not ask for took another 45 minutes, so dragging out a long and tiring visit further. Had I been warned, I woud have politely declined.That said, I have owned many cars of different makes in my time and communication at the sevice place has alway been a problem.


Made appointment online. On arrival receptionist told me with relish she had just cancelled my appointment and couldn't guarantee that my car would be done that day. My appointment time had been switched from 13.00 to 09.00 without any notification. I complained to the Service Manager who immediately took action for my 1st service to be carried out straight away, he apologised for the treatment that I had received and promised to deal with it. A very professional and satisfying response Thank you. I have no problem with returning next year for my 2nd service.


As far as I can tell Renault the work was satisfactory. My car was collected and delivered back as requested and I assume the service was carried out as designed. I have not had an occasion to drive the car since it was serviced as I am currently overseas. I have not experienced any problems with previous services.


This was just a basic service so there is not much to say. I had to reboot my service twice though to benefit of a courtesy car.


very helpful and the work completed in good time.


On arrival even though I gave my name the receptionist picked up the paperwork for another customer. I was the one who spotted this and had to let her that she had the wrong paperwork.<br/>I am disappointed that I still have not received a quote for some repair work.<br/>I first requested this when my car had its service done months back. When I took the car in they said they would arrange it to be looked at, when I collected it this had not been done so the man from the body shop took pictures and said he would email me the quote. I didn’t receive anything so when I took the car for it’s Mot on the 29th October I mentioned this, when I was called to say the car was ready to collect I again mentioned about getting a quote. When I collected the car the quote had not been done so the lady took photos again and said they would email me the quote.<br/>I still have not received anything.<br/>I find this very disappointing and now feel that i will have to look to go somewhere else to get the repairs for me as it looks like you are not interested in doing the work.


Thank your renult west for doing my MOT, My experience was good apart from the fact that i have my car cleaned before coming to the centre but when i collected my car it was covered with lot of dry water marks all over it, It looks like as if i was been wash but not dry or wiped.<br/>its just annoying because after that i had to take the car for a wash again.<br/><br/>but otherwise, everything is great.<br/><br/><br/>thank you


Very polite service


Mike at the service desk was very helpful


They rang me the day I took the car in and said can they keep it for another day as waiting for one new wheel. It needed two wheels ,,,,,,,,,,they had one in anyway which they put on the car.<br/><br/>I rang them the next day and left a message twice; the messages were not returned. It did not matter much as I did not need the car the second day.<br/><br/>I had to ring them the third day to see what was going on.<br/>The wheel was not replaced as they managed to mend the puncture in the wheel that they initially wanted to change.<br/><br/>All was polite and relaxed but I suppose I was a little vexed always having to chase them.


Specifically take my car to Andy who has serviced my car for over 10 years. Won't go to anyone else


The car was collected and delivered back so I had no direct contact with Renault. The clock is still not fixed which is annoying.


We always get great service with Ivor the car always on time and never any issues


Agent was superb. Very friendly and professional


Bit disappointed I didn’t receive my vallet after the car was serviced


Been using this garage for 10 years with this car (scenic II)never had any bad experiences with them. Always polite and helpful.<br/>Recently had a sudden "rattle" develop under the car after going through a puddle on dual carriage way. Popped it in to them for a quick check and found the heat shield had been bent slightly so they straightened it out in a matter of minutes and didn't charge!- that's the sort of thing garages used to do for regular customers, not so common nowadays, especially from a main dealer! - so a nice little gesture which I much appreciated.


polite service reception staff...Knowledgable about some aspects of faults...due to owning same model of vehicle


Excellent service


Was quoted £178 for service including parts and labour paid £248 was told my car would be derived at 1400 hrs where I would wait for it I dropped it off at 1330 and got it back after 1600


Completely satisfied


To actually get the work done that was supposed to be done. <br/>I still have from missing that the workshop lost<br/>I still have marks they done whilst it was parked that haven't been fixed


Fantastic , could not been better


Excellent service from the service manager and all the staff. Particular care and attention was taken when the vehicle was returned to me by the service assistant


Diagnosising task is brilliant. Very efficient in fault findings. Hense no guess work!


.


Great experience, especially the service team who I handed the car over too. Very friendly helpful and knowledgeable, will definitely go back there because of their customer service!


Iv all ways been very happy has im getting my 4th car in dec this year that's says I'm very happy


If I can, I never return to renault dealer. The reception is great, the job is poor.


Good overall service. Staff polite and efficient


Very welcoming staff when dropping off car, quick turnaround, overall very pleased.


Very comfortable and good service.


I found the work force in the Work shop very good . <br/>But I went the show room to look at another van and get a coffee . When asked to look around a new van no one came out to help me . And also when the van alarm went off . I asked could I look around the van they said they could not find the key and waited once again, no one came out to see me .I gave and walked away un happy.


Excellent service nice staff especially Michael well satisfied


My notability car was collected from my home and returned the same day. The man who came was very friendly and helpful even talking to my one year old grandson. He helped me connect my Bluetooth and returned the vehicle in an immaculate condition. It has never looked so clean! Thank you.


Positive good experience , but customer parking is still a bit of a problem


N/a


I thought that a courtesy vehicle would be offered but was not, even on request. And the sliding door to my master was not realined under warranty on a 2 year old van.


On arrival there was no one in the service reception and I had to wait. Once someone took care of me it was well done. <br/><br/>On departure my car had been blocked in by another car and I couldn't leave. No-one seemed to know who the other car belonged to and it took 15 minutes or more to get it moved - mostly because I pressed the horn until someone came. The service was fine but this made the overall experience pretty disastrous.


Coffee could be better but otherwise all went well


Great experience.


better customer service, as for instance :<br/>-give updates to the client when vehicle is for service<br/>-not wait till the service is complete to contact the client<br/>-take the client to the vehicle the pick up


Renault response to emails would benefit from improvement

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  • Would recommend
  • 03/02/2018

[no comment made]


  • Would recommend
  • 09/09/2017

All done over phone and E-mail


  • Would recommend
  • 04/09/2017

no


  • Wouldn't recommend
  • 30/08/2017

After purchase noticed r missing off the renault badge on back.phoned dealership twice told on order never recieved it .dont expect things to be falling off your new car when you paid £18000 for it .went to my local dealer and had to pay £47 for one .


  • Would recommend
  • 21/08/2017

We had test driven a car earlier so didn't need another. Very happy with the service we received.


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

I just had problems in after sales. First, my car comes without the puncture kit, but after some calls, I went to the retailer and the seller gave me the kit. But other important thing is that my finance from my old car is not cancelled, and I had to pay one parcel this month. After calling three times to the seller, I had to call twice to Renault Finance and no solution. I had to go in person to the retail and maybe I will have the refund in the end of the month. I am upset about this.


  • Would recommend
  • 11/08/2017

I live in Derbyshire and saw your advert on the net, at the offer price I decided to order and have the car sent by transport, paying by cash for both car and transport. I did not need to see the car as I had a Clio some yeas ago with the same excellent engine. The only thing missing is information on the 36 month guarantee,service intervals and costs. Regards J.P,Roberts


  • Would recommend
  • 11/08/2017

No questions though. But, just a word of appreciation to Reagan Rodribues who dealt with my buying process - Very honest and transparent. no game and straight to the point. Eventhough I had offers from other dealers, I decided to buy through Reagan because of his nice and gentle behaviour and attitude and not over-selling. He explained my every question then and there and I am very very pleased w.r.t. my customer experience. I would DEFINITELY recommend my friends or colleagues to buy through him. Please share a "Thank you" note to Regan and I am pleased to have bought my car through him. Thank you.


  • Would recommend
  • 10/08/2017

We had seen the rate at which finance would be offered and it didn't compare to what we were offered at our bank and therefore we didn't seek and hence weren't offered finance since we'd already stated to the sales staff that your rates are too high.


  • Wouldn't recommend
  • 07/08/2017

Dial was in kph needs sorting. Showroom was dirty. Staff ignore customers. Person who accompanied me on test drive barely spoke English.


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

The best salesman !!!


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

Test drive Qn:Purchased car over the internet (autotrader), so travelled down from Yorkshire to collect car. Car well prepared but glovebox broken. RRG reimbursed cost no trouble. Top marks to RRG. Also Immanuel rang to check how car was a week or so later. Far far superior to Evans-Halshaw and some others. Pity you are so far away! However, when next looking for used vehicle will check you out. Re: The car we purchased was found on Autotrader, do you list all used cars on your website even manufacturers you do not sell directly (eg Vauxhall)?


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

Was paying in cash, and live to far away to take advantage of any afters services. Murtaza the sales guy was great incidentally. Really helpful. The videos he sent were very useful as well...


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Not offered to meet the sales team as we live in Bristol. It was a pleasure to do business with Murtaza, Please thank him.


  • Would recommend
  • 20/07/2017

Finance and test drive not required.


  • Would recommend
  • 18/07/2017

Helpfull and satisfy on answers


  • Wouldn't recommend
  • 15/07/2017

yes, I paid additional fee for protective coating to paintwork. although I requested a guarantee or certificate to prove this was done, I have still not received any acknowledgement that this was done. Please confirm that I will receive this


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

[no comment made]


  • Would recommend
  • 04/07/2017

[no comment made]


  • Wouldn't recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

2 very nice and knowledgeable salesmen Daniel and Chris thank you.


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

none


  • Would recommend
  • 04/06/2017

No


  • Would recommend
  • 03/06/2017

Murtaza was great. Very happy with the vehicle. Only one minor gripe was that we delayed handover to allow for certain work to be carried out, including the removal of two scuffs on the front of the car. Unfortunately this wasn't carried out so now I've got to arrange to take my vehicle to a nearby Renault or bodyshop to get the work done and claim the cost back.


  • Would recommend
  • 01/06/2017

my only issue was that it took nearly two weeks before we collected are used Clio due to one key missing and a replacement taking 10 days, our used salesman Richard Tanswell was very helpful and was great to deal with.


  • Would recommend
  • 26/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Wouldn't recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 04/05/2017

We ordered and paid up front for four pre-reg Clios PLUS delivery - it took almost 4 weeks to receive the first three and at almost 5 weeks later, still waiting for the last one. Been lied to repeatedly by salesman and the service/complaints process is so complicated that no one I speak to will take any responsibility for resolving the mess.- Given the choice, wouldn't go near this dealer again.


  • Would recommend
  • 02/05/2017

The new car I chose had to be transported from Manchester,I was amazed that it was not possible to source a Clio nearer to home ,, London at least!!!.


  • Would recommend
  • 30/04/2017

Yasin was excellent and very helpful


  • Would recommend
  • 28/04/2017

Everyone was very helpful on both visits we are very pleased with our new car and would certainly visit again.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 27/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Wouldn't recommend
  • 23/04/2017

The entire process was ruined by your negation of responsibility to have the car key fixed before the car was delivered to me. Yasin assured me when I agreed to buy the car that the key would be fixed before I took delivery. At collection the key was still broken and Yasin said that if I took it to VW they would easily fix it - but this did not occur as it took me two visits and much cajoling with VW to eventually get it fixed. After the first visit I informed Yasin that the key was still broken and he said I should take it to Halfords. What Yasin should have done was immediately offered to have the key collected from me and repaired and then returned to me, rather than me having to chase around at VW to have it repaired. Extremely poor customer service - if you promise to provide something then you should do it and not get the customer to spend their time, effort and energy having to do your job.


  • Would recommend
  • 22/04/2017

Really good sales - really helpful and Murtaza has taken time to sort out paperwork for me. I was a little disappointed not getting any cleaning products after paying for paint protection etc. I will recommend Murtaza to friends & collegues - lovely car - Thank you Dave


  • Wouldn't recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 20/04/2017

it was a great experience dealing woth you.


  • Would recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The two staff members I dealt with (Murtaza and Reegan) were helpful and good to deal with. A couple of admin points however...I enquired about the car by message through Car Guru and received no call back or e-mail response at all. Also, when I phoned my call was transferred from Reception but then not answered on two occasions. On the third attempt, I was put through to the wrong Department who said they would transfer me to the right one and instead cut me off. All of this made for very poor first impressions of contact with Renault West London. Getting parked at the premises was also challenging!


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

No.


  • Would recommend
  • 07/04/2017

Hi, we had an issue with the car on the day that had us waiting for over one hour. Although Murtaza kept us updated this was finally resolved by our local branch. Also in the past week we have contacted Murtaza twice via email on sorting the missing car manual / service book without success. This book should accompany the car whilst also showing the service record that is has just had. Could I kindly ask for this to be sorted to fully complete our car purchase. Thank you.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Wouldn't recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

No


  • Would recommend
  • 04/04/2017

no - transaction was one of four done over the phone and by email on behalf of a corporate buyer, hence no finance or test drive, etc. being offered Chris was excellent and smoothed the transaction.


  • Would recommend
  • 01/04/2017

Richard was very good, not ata all pushy but very polite and helpful.


  • Would recommend
  • 29/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Service was fantastic, we were a long distance buyer so extremely important to have good feedback. Noticed some stone chips when arrived to collect, however, paint was posted to correct, still waiting for Service history information as book not stamped.


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

Very happy with all the service & help we recieved buying our new car


  • Would recommend
  • 09/03/2017

[no comment made]


  • Wouldn't recommend
  • 09/03/2017

Absolutely dreadful service! The seller were absolutely impossible to reach and I still do not have all the paperwork with me!


  • Would recommend
  • 06/03/2017

the questions were not relevent as the purchase was cash and bought online/ telephone.


  • Wouldn't recommend
  • 06/03/2017

why does my clio do less than 40mph when the salesman told me i could get upto 80 mph? my old clio was much better.


  • Would recommend
  • 24/02/2017

No, but I would like to say that sales person I dealt with Richard was very professional curtius and very helpful and it would be good if you can feed this back to him thanks


  • Would recommend
  • 24/02/2017

No


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

Richard Tanswell was excellent throughout the process.


  • Would recommend
  • 21/01/2017

Very helpful and informative without being pushy


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 15/01/2017

I bought from you from far away so yest drives were not practical. After sales would be irrelevant too as I am about 150 miles away. The service I received was superb though. Ahmad was very professional and helpful giving me the confidence to buy


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 31/12/2016

[no comment made]


  • Wouldn't recommend
  • 28/12/2016

Yes payed for matts, tank of fuel and the body work ,seats to have a special wax sealers this was not carried out not very happy that I had to ask if this had been carried out when the van was sitting around all day


  • Wouldn't recommend
  • 21/12/2016

We bought a pre registered car from you, delivery took over two weeks!, communication was non existent, the only good part of the transaction was the guy who delivered the car, he was the only one who knew what he was talking about


  • Would recommend
  • 19/12/2016

[no comment made]


  • Wouldn't recommend
  • 05/12/2016

We have still not taken delivery of the two vans we have purchased. The service has not been good. We are very disappointed and will look to others in the future for supply of future van requirements. Maybe if our calls had been returned and kept informed we would think differently about the service you provide.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 30/11/2016

I had a problem with the lights, It was sorted out quickly .I left very happy with the car


  • Would recommend
  • 28/11/2016

This was the 3rd van I purchased from yourselves so there was no need for George to offer me finance as I asked for it on my initial email to him and we didn't require a test drive. George was very accommodating in terms of getting me a van ASAP and made every effort to keep me updated with the progress throughout. I wouldn't hesitate in recommending Georges services if anyone I know needed a new van.


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 19/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

A small issue has arisen with the car and needs sorting out under warranty. Unfortunately it appears I have to drop the car into the dealers, leave it there for the day, and collect at the end of the day for what might be a five minute job. This is wasting my time and Renault's time. Very disappointing that I can't just call into the dealer to have the problem sorted.


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Extremely good customer service. I have already recommended your services. Did not request a test drive nor require one.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Wouldn't recommend
  • 06/11/2016

I have sent a seperate email to the salesman I was dealing with. The car was bought in good faith after seeing the images online and trusting Renault Retail as an organisation that valued customer service. When I collected the vehicle from the transport company, it soon become apparent that the vehicle had not been valeted and the interior can only be described as filthy. I'm fully aware that I was not buying a new car but to collect something in that condition was disappointing to me and very upsetting for my girlfriend who hopes to use this everyday.


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

Excellent service by the salesman.


  • Would recommend
  • 28/10/2016

No.


  • Would recommend
  • 25/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 23/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Wouldn't recommend
  • 17/10/2016

How can I give you real feedback on our worst car buying experience ever?


  • Would recommend
  • 16/10/2016

I originally chose finance and then on the day paid cash, this was not handed over to the finance department however and now having to sort this out myself. No proof of purchase receipts given which would have been helpful


  • Would recommend
  • 14/10/2016

in relation to the last question we were already familiar with the after sales service available having previously purchased a Clio from Renault West London


  • Would recommend
  • 14/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

No


  • Would recommend
  • 06/10/2016

[no comment made]


  • Wouldn't recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

Thought the customer service was excellent. No pushy salesman, just helpful advice and was able to answer any questions we had about the car. Really pleased with the car and appreciated the free delivery.


  • Would recommend
  • 05/10/2016


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

I am very pleased with the car.unfortunatly the car arrived with no handbook or service record book.i phoned chris straight away who said he would sort it out.its been a week now my calls are not returned an I still have no handbook or service record book.i would be grateful if you would look into it for me.many thanks Elizabeth wilson


  • Would recommend
  • 03/10/2016

The service we received from Yasef was exceptional, he was very knowledgeable and answered all our questions. Lovely salesperson which makes a change.


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

Excellent service, will return for my next car.


  • Would recommend
  • 22/09/2016

[no comment made]


  • Wouldn't recommend
  • 19/09/2016


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

Finance was not offered because we made it clear from the ooutset that this was to be a cash purchase.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

The service I received was excellent and worth the travel. Matt was extremely helpful and knowledgeable regarding my vehicle as well as the range as a whole.


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

We have not received the car and now expect delivery one week late on 12th September


  • Wouldn't recommend
  • 04/09/2016

Car was not cleaned inside very well. Ten mins down the road puncture appeared on dash. Was a faulty valve key battery was low and not working properly. Was told I will get reimbursed for expenditure but not very impressed with after sales service. Was a very stressful few days


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

No


  • Would recommend
  • 27/08/2016

The sale was conducted in a thoroughly professional manner, all aspects were covered appropriately & it was nice to feel that you were not being pressured into making a purchase. Full marks to Richard Tanswell.


  • Would recommend
  • 19/08/2016


  • Would recommend
  • 19/08/2016

I'd like a 'maybe' option for 'would you recommend us to a friend'


  • Would recommend
  • 18/08/2016

I live in Newcastle so the purchase was done on the internet and the phone. I found all your staff very helpful. All my questions were answered promptly Thank you the car is excellent


  • Would recommend
  • 17/08/2016

It was clearly too busy for the amount of staff on duty. All in all it took 3 hours to have a test drive and seal a deal. The person dealing with me was trying to juggle several clients. Not good.


  • Wouldn't recommend
  • 13/08/2016

I found the whole experience totally unacceptable, firstly I never had any callback from your garage despite assurances that I would on 3 separate occasions, secondly when I arrive to collect my car i was told to wait a minute whilst the car was brought round to the front and ended up waiting 30 minutes with no apology just to be told that the car was still be valeted despite pre-arranging the collection time and finally I noticed the other day that the rear windscreen wiper wasn't working and when I checked it i noticed that there was no rear wiper blade at all just the housing for it so not sure how this got past the pre-sale checks I assumed must have taken place prior to collection last weekend...


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

Not introduced to Aftersales as I live in Bedford and won't be using your dealship for servicing.


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

I had a question about the servicing required on the vehicle to maintain the manufacturers warranty. I have not yet received a reply.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No


  • Would recommend
  • 17/07/2016


  • Would recommend
  • 12/07/2016

Great experience all round provided by Renault west London


  • Would recommend
  • 12/07/2016

Fantastic service just waiting on Paperwork for the warranty . Very pleased with my first ever Renault. Won't be my last,,,,


  • Would recommend
  • 08/07/2016

Was given the number to call if any issues, but not introduced to anyone. Sales guy was very helpful, not at all pushy, not in your face at all. Did not feel we were getting the spiel - answered all questions, gave us options. All in all very good.


  • Would recommend
  • 06/07/2016

The car was driven to my home for me. Thanks


  • Would recommend
  • 05/07/2016

[no comment made]


  • Wouldn't recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Wouldn't recommend
  • 28/06/2016

We viewed the car on bank holiday Monday the 30th of May. Had a test drive and completed the deal there and then. Upon leaving I had one last look at the car (which was in almost perfect condition). Unfortunately I noticed the NSR wheel arch liner had become detached at the bottom in front of the wheel. It had been blowing back onto the tyre and worn a hole through so needed replacing. I pointed this out to Richard he noted it and he was hopeful that we could pick it up on Saturday the 4th June at around 10am, as it also need its first service. I'm an ex employee of Retail Group and knowing the lack of communication that goes on within dealerships called Dan Bickell (who I used to work with at Croydon) and asked him to order an arch liner, in the vain hope that it would get fitted at when the car was serviced. (I knew this was a long shot) Unfortunately the car wasn't ready for collection on Saturday but Richard kindly offered to deliver the car on Monday June 6th after hours. He put some fuel in as a courtesy too. The service had been completed as expected but the old damaged wheel arch liner had been just re-secured. Richard claimed that the external wheel arch trim had been replaced in error. Clearly it hadn't and it was the old wheel arch trim and old damaged arch liner. This was very disappointing for me especially as I'd gone to the effort of calling Dan and him ordering one. I have pictures of the damaged arch liner and also the arch trim (clearly original as it has slight scrapes). I'm quite easy going and not unreasonable but disappointed that the arch wasn't changed on an otherwise showroom condition car. For me it took the shine off what was otherwise a smooth transaction. The car is great otherwise and we're very happy with our purchase. Regards Chris Taliadoros


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Wouldn't recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

Just to let you know both Chris and Ahmad were very helpful and made buying my car a delight,see you again in 2 years !!!!!


  • Would recommend
  • 07/06/2016

[no comment made]


  • Wouldn't recommend
  • 05/06/2016

Excellent service so far


  • Would recommend
  • 04/06/2016

None at this time


  • Would recommend
  • 02/06/2016

One of the air vents in the back of the car needs fixing ,it was like it when I collected the car.Can this be fixed?


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 27/05/2016

No Ahmed was excellent and l would ask for his help again should l need another car. Anthony Ryan


  • Would recommend
  • 25/05/2016

I was given no proper bill of sale or receipt. I have had to phone (not easy to get through) to send me one.


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

As I live in Nottingham the Renault West after sales service may be a possibility as I visit London 5 or more times a year otherwise will have serviced in Nottingham or Leicester.


  • Would recommend
  • 13/05/2016

The after sales service was not needed as the car was to be used in Tyne and Wear. The salesman Chris Beasley was super friendly, and helpful at all points and I would certainly make a point of contacting him fist at the dealership, before speaking to anyone else. He made sure that we were offered GAP, but never offered finance as he knew we were a cash buyer. Excellent service all round. Thanks Chris.


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Aftersales wasn't relevant as I came up from Cornwall to collect the car for use there. Mr Taher gave me a full and accurate description of the car with a video that showed me exactly what I needed to know in order to purchase at a distance. A lovely car!


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

The advertising for the car I purchased was wrong it said it had features that it actually didn't. Had parking sensors fitted by you garage and they were the totally wrong colour. Now the car has to go back to be rectified. I think some of your sales staff should have better product knowledge some questions we asked were not really answered properly.Also there was no proper hand over explaing how things work and where things were on the vehicle


  • Would recommend
  • 03/05/2016

fantastic staff


  • Would recommend
  • 30/04/2016

Just wanted to add a mention of special thanks to Richard, who was wonderfully polite, professional and knowledgable. Fabulous service and I LOVE the car :)


  • Would recommend
  • 27/04/2016

I just want to say my salesman, Ahmad Taher, was excellent and maintained a high level of professionalism throughout despite me being a pain in the neck.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

USB port on stereo does not appear to working. Will not charge phone or play music from USB stick. (can charge phone and play USB stick in other car). What is the best way of getting this fixed? Thanks.


  • Wouldn't recommend
  • 22/04/2016

i do not have any questions,but an honest feed back.I do not recall being treated in such shambolic manner as a customer for quite some time now. Initially i had agreed to buy a pre reg CLIO,had paid a deposit and got given a registration number,had even got it insured(and then had to cancel that insurance and re insure the car i was driving,both at a cost),to be told a day or so before delivery that that vehicle was actually sold to someone else and i won't be getting it. Then to make the matters worse,i was given the Name of Chris Beasely(as the gentleman who handled my first failed transaction was going away on hoilday.) I kept on phoning chris and leaving messages without him ever coming back to me,i thought i would have had better treatment even if i was applying for an unsecured loan.Eventually i again had to visit the showroom to make contact and as i really needed the car(having by now reaching a date where i had to sell my car to the buyer,who i had already let down once) and had no choice.i did write an e mail complaining and got a formal reply,that's all.I wish i had the time find the right people at Renault to send this message to,as i have a feeling if this message goes to This dealership only,nothing will get done.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

To caveat the above responses I did make it clear to the salesperson that I did not need finance and that we did not leave near to their site. To improve the customer experience the initial customer engagement in the used car centre needs improving as we waited a long time for someone to even speak to us, once they did the experience was great but we could easily have given up and walked away by then


  • Would recommend
  • 12/04/2016

Is there someone I can call just to get a few tips on things that aren't too clear (to a "mature woman"!) in the handbook? Otherwise everything went perfectly. Very pleased with Richard's prompt attention to everything unlike the procrastination on the new car sales side. although now I am happy they did procrastinate!


  • Wouldn't recommend
  • 09/04/2016

Just wanted to say, I'm very pleased with the car. Arranging the sale was easy, but once I had paid the money it became impossible to arrange picking the car up (I live near Liverpool and was travelling down especially to pick up the car.) Nobody ever answers the telephone, and it was unclear who exactly I needed to speak to as the original salesman was on holiday. I was unable to arrange an appointment time (despite trying repeatedly for a whole week), so had to turn up when I could. Unfortunately this meant an hour and a half wait in the dealership, during which time I was not even offered a cup of tea. My partner had to go to M&S across the road to find some sustenance, as we had no idea how long we were going to be left sitting there. It took over an hour for anyone to even acknowledge my existence. In general, customer service was poor and clearly there was a lack of staff (I wasn't the only one waiting for a while, although I was there the longest). The salesman was very good once he had time to see me.


  • Would recommend
  • 07/04/2016

2 Questions. I was promised a Health check on the vehicle, but the relevant paper with that information has not been left in the car. I do need this, please. Second , I need a statement or written agreement that the first service(in September) with come under Warranty . This was verbally stated to me but now I need a written agreement. Thank you


  • Would recommend
  • 02/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

No further questions a good experience after being let down by your Slough branch.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

Great service, very friendly staff


  • Wouldn't recommend
  • 24/03/2016

we saw the car online and came up from Bristol to buy it, l am very very pleased with it


  • Would recommend
  • 10/03/2016

[no comment made]


  • Wouldn't recommend
  • 07/03/2016

Was not informed about the bluetooth streaming problems. Just learned form a Renault technician that this is a known problem with all medianav systems. This is terrible.


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

It's only fair to point out that I was a long-distance buyer. It wasn't feasible to arrange a test drive or to meet the after sales dept. The sale was arranged as per my requirements and I am extremely satisfied with the level of customer service provided and I have no complaints to raise.


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

After sales department not required live 50 miles away.


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 16/02/2016

I said that I didn't need finance. I'm sure that I couls have had a test drive if I required one. As I live 80 miles away from West London I don't think an introduction to the aftersales department was necessary.


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

One comment I would like to make is that when I first came to the used car office everyone was very busy with customers. There were however one or two people who did not have people with them. They made to attempt to speak to customers (there were 3 people waiting) to apologise for keeping people waiting. As a result I walked out and could have been a lost sale.


  • Would recommend
  • 08/02/2016

I was very impressed with all the staff we dealt with and the level of service was exemplary.


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

Fantastic service. Another stress free purchase done by ahmad in sales. Thank you ahmad. If I need another van I will be in touch again


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

Top rate customer service from start to finish thank you and yes I love my car.


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

We were told that the vehicle had a full pre-sale check, but we soon realised after collection that their was no sound from the sat nav or radio and the stop/start had failed.


  • Would recommend
  • 20/12/2015

[no comment made]


  • Would recommend
  • 14/12/2015

Tony was very nice to deal with . Car parking for customers is a problem as there is a great shortage of space .


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

Sale all arranged over the phone so test drive and after care options were not relevant. P/Ex and cash so no need for finance.


  • Wouldn't recommend
  • 09/12/2015

I live in Wales and found the car via the internet. I had been on a test drive in Shrewsbury. I did not need to visit your aftersales department, as my servicing, etc will be done in Shrewsbury.


  • Wouldn't recommend
  • 09/12/2015

I wouldn't recommend you because the car I wanted initially couldn't be found even though there was a picture of it on your website. Also I paid for delivery which was fine but I wasn't made aware that my car was being driven down thus adding mileage onto it. I thought it would have been on a transporter lorry, so not very happy with this at all. I have complained but no response (e mail only)


  • Would recommend
  • 06/12/2015

Not a typical sale as I had already selected the vehicle, a company of car of a Renault Director, which was to be disposed of through the Renault Retail Group.


  • Wouldn't recommend
  • 04/12/2015

Having taken the car to my local Renault garage today they were somewhat shocked to find that the car had not under gone the recall check re brake pipes before being sold to me!! I would appreciate your comment .


  • Would recommend
  • 03/12/2015

No further question, but would like to say that I am very satisfied with the service I received.


  • Would recommend
  • 02/12/2015

Customer parking is in short supply !


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

No questions but I would like to say how well I was dealt with by Richard Tanswell


  • Would recommend
  • 01/12/2015

I am disappointed that the sat nav was not updated at the time of purchase. We were cash buyers and you had plenty of time to update before we took ownership of the car


  • Would recommend
  • 01/12/2015

Richard was very helpful, but disappointed that I have had to take the car back yeataday and have to go back again due to the wheels being refurbished on the car and over spray all over my red brake calipers.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015


  • Wouldn't recommend
  • 24/10/2015

This is the third car I've bought from Renault London West. I am not happy with the service this time round. I am still waiting for the spare key and the passenger wing mirror needs to be replaced. I don't understand why a repeat customer is treated in this fashion.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Wouldn't recommend
  • 06/10/2015

Why was my car given to me with a knocking on the steering and a rubbing in reverse coming from somewhere when we ordered the car almost three weeks before we collected it. Surely it should have been checked before collection as now I will have to return the vehicle to be looked at and repaired. However I would like to say that the salesman Ahmad was extremely helpful and pleasant


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

No finance offered as was paying cash


  • Would recommend
  • 02/10/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

No very happy with what I got


  • Would recommend
  • 07/09/2015

[no comment made]


  • Wouldn't recommend
  • 05/09/2015

You handed over a car with a broken mirror indicator and a guy who sold me this car is just trying to get rid of me. I contacted him twice.


  • Would recommend
  • 04/09/2015

Both Chris and Ahmed were helpful and the car handover was conducted well and presented the new car in an informative manner.


  • Would recommend
  • 04/09/2015

NO


  • Would recommend
  • 03/09/2015

I checked no for the above as we live in Plymouth and drove up to collect the car, so won't be coming back to this garage until I need another car.


  • Would recommend
  • 28/08/2015

My family has bought cars from you in 80's 90's and 00's and it was a simple choice to come back to Renault.


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

No questions, however i would like to say that i had a very good experience with yourselves. This is the first time i have purchased a car from any main dealer and i was well looked after, it was a shame the finance company took far too long to decide and ask for more information very late on. I would like to point out that Paul Lloyd was a very genuine and helpful sale person! He tried his best to get everything sorted and i felt very happy with the service he delivered Would come back again!


  • Would recommend
  • 10/08/2015

Offer of finance was withdrawn not once but twice. When I finally bought the car (with cash) it was declared broken, so I was offered a courtesy car. And then another replacement. A very patchy performance, but the third salesman I felt with was very professional and efficient. Unlike the first two!


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

No


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

As I live in a different part of the country some of the questions aren't applicable


  • Wouldn't recommend
  • 06/07/2015

Bought car online unseen hence no test drive. Live 140 miles away so no intro to after sales. Car not prepped very well in terms of interior valeting - dirty sticky marks in front door pockets (looked like dried spilled liquid /fruit drink). Bits of a child's toy? under drivers seat. No warranty documents with car.


  • Would recommend
  • 06/07/2015

Very pleasant experience with excellent attention and service from Mr Peel.


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 28/06/2015

Sale was well organised. The salesman Chris Beasley was professional, clear in his explanations and made the paperwork as straight forward as possible.


  • Would recommend
  • 28/06/2015

We were probably introduced to the after sales department as we live the other side of London and will go to another Renault branch (Orpington) for servicing. We were attended to by Mr Paul Lloyd, who dealt with all our questions in a professional and helpful manner, was patient and helpful with our many queries, and managed o get the car ready for us to meet a tight timetable. He made the trying process of buying a new (to us) car, with transmission that we are not used to (automatic), as easy as it was possible to be. We are grateful to him.


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

Aftersales was discussed, but due to the fact that we live some 2 hours from your location, servicing etc was always going to be done at my local Renault dealer.


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

I am extremely happy with my purchase from renault West. However I did go to renault Enfield and the customer service I received from renault Enfield disappointed me soo much I perry much walked out.

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