Renault London West

0203 199 0313
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Guillame Amiel was very good


You couldn't do any better if you tried . Thanks for everything


Very friendly and professional service. Would recommend this dealership.Very satisfied.


I want to say a massive thank you to matthew who dealt with my handover, he was very professional and was able to answer all my question. Thank you Matthew! Big thank you to Lorenzo who helped me through the whole process. He was very understanding and was able to offer me a good deal for my needs. And lastly, thank you to Gulliaume. He was able to to answer questions i had when Lorenzo was unavailable. The team at london west london are great and i will defiantly be coming back!!!!


The dealer Ashley was very helpful to me throughout the process.


I have been with Renault for the last 10 years and I always happy with they service and that’s why I keep coming back


O


C


This is the first time I am getting a car ao to have such a high level of service and to get everything right with the car (even the colour. Amiel kept say i should get red and i changed my mind later. I love it). Just like to sat a big thanks to every one at renault west-london but a bigger on to Amiel.


Great service from Lorenzo.


My grading in the survey is based on my experience of dealing with Paul Evans who acted as my Sales Advisor and who turned around what could have been a less favorable experience. Paul Evans is the reason I have now purchased a Renault Captur instead of a Nissan Qashqai. My partner and I arrived at Renault West London by chance on a Saturday afternoon. We approached the receptionist and said we would like some information on a Captur. There was a sales advisor standing next to her who "appeared" to shake his head as if to say do not give them to me. The receptionist telephoned Paul Evans at his desk a short distance away who welcomed us over. Paul Evans then dealt with us throughout the process and turned an enquiry in to a positive sale. Some time after another couple came in to the show room and was dealt with by the other Sales Advisor who later took them on a test drive. It is "possible" that this other couple had a booked appointment with the Sales Advisor, hence his reluctance to deal with us.


overall our experience was fast and trouble free. With polite friendly sale staff.


Great team, friendly, open and willing to explore options and availability with my working routine. Staff really knew their products and what car would best suit my needs. HIGHLY recommended!


Easy to deal with. Good communication.


Great service from Renault London West. Pity that wait for car was so long.


Guillaume ithr salesman was excellent


Paul Evans the sales rep was extremely positive and patient with us and answered all our questions and helped us to decide on the latest Renault scenic grande model to replace our old one quite quickly after which he told us about the extras without being at all pushy and we are extremely happy with the way the purchase went


Really friendly staff, and very helpful


Visitor Parking is an issue and not all the sales people didn't seem to know all the facts about the cars. The sales person paul was very good he found us a good deal and we're pleased with our car


Was really good...helpful and kind


Very happy with overall dealing with Renault and Paul Evans the sales rep.I purchased the car through motorbility and was completly satisfied with the way Paul dealt with things and keeping me updated


It was good.


Up until delivery of car, I would say Renault London West would score 9. However, during and after handover is another story. I don't know the maintenance schedule, the warranties, etc. Still have not received my receipt regarding initial payment. Repeated emails have gone unanswered. They are probably very busy, but some basics would be nice.


No problem


The initial contact with the salesman was very good and he answered all my questions. He gave a very good account of the process. The utter fiasco on the day of handover could have been recovered by someone taking the time to keep me informed and perhaps apologising! Having been told that the car would be recovered and delivered to me the next day, I received no communication until I raised a complaint with Renault complaints. To this moment, I've heard nothing from any manager in the way of apology or about the promised goodwill gesture. I really think Renault West London is a joke when it comes to customer service. I will probably never buy another Renault but if I do, it won't be from West London.


Nothing to add


Already done


I am pleased with my new car but I'm dissappointed that I didn't recieve an after sales call which was promissed.


Very good


It was all fine


My sales advisor Mr Paul Evans was amazing and brilliant, he did everything humanly possible and proffesssional to keep me happy and satisfied, he was in regular contact with me while my car was been built in France and the journey to UK. I personally rate him more than 200%. He made me have the car.


Professional, Knowledgable, Friendly and Efficient


The worst in my life


Roy was very friendly and helpful.


The sales person was exceptional but the bodywork people were less than adequate i'm afraid to say ,very slapdash way of working was not satisfied with their work.


Luke was VERY VERY friendly with my two disabled children and made them feel very welcome when choosing our new disability car


No problems so fine


Car was a mess needed a full clean otherwise very good.


Nicole, Luke , Roy and the receptionist were very helpful. They made the experience worth wild.!


Paul Evans was excellent throughout the process of buying the car from the initial enquiry through to delivery. The delivery of vehicle was a little later than expected but not a major issue. Absolutely love the clio i purchased very pleased with everything. My only complaint is with the 7 day free insurance on offer as i contacted them on several occasions to be constantly put on hold, in a queue for over half an hour on every call. Otherwise an extremely happy customer with a wonderful car to match. Well done to renault. No contact made since purchase over a week ago but nothing to report in terms of problems!


I have used Paul Evans for buying a new car twice now and in Paul you have a good guy at the front for Renault


From start to finish the whole experience was fantastic from ordering to handover


Dealership is difficult to reach and often does not respond to emails. There were long delays (9 months) with our order with only few updates. Overall my purchase experience has been poor even though the car is great to drive. I am still waiting for the dealership to settle my part-exchange and get back to me about the paint defect.


Just felt like everything was quite smooth from going to view the vehicle to handover. Great experience!


Two and a half years ago we bought a Captur on finance at this dealership. That was a challenging, confusing and frustrating process and we felt compelled to write to you then to alert you to our poor experience. You responded and explained this was unusual. We are writing to you once again as sadly our second experience has been far worse. After discussions with the sales rep - Roy Blacker - our initial frustration was chasing a receipt for the £500 deposit we’d paid. Surely a simple part of any transaction but especially when paying a significant sum of money. We were then given a rough date of when the new Kadjar would be ready, approximately six weeks later. In the intervening time period we sent a series of chasing e-mails and made a number of phone calls seeking updates. It was very difficult to elicit a response as the phone system there is terrible and there are several numbers to call and no one ever answers the phone. On the odd occasion a receptionist answers, the call is diverted to a phone no one ever ever answers. We also wished to gain clarity from Roy on how to hand back our Captur, which we were assured would be a straight forward process and given it only had “wear and tear” we wouldn’t be penalised by the finance company. When we did hand the Captur back, the assessment of the finance company was at odds with Roy’s view and we are now being asked to pay a large sum of money. Once the new Kadjar was ready to collect, we spent a week asking if roof bars were an option to be added on. Consultation with two other members of the team, Luke Wilkins and Alasdair Day ended with a week of muffled responses. How can the simple addition to our order add so much complication? We felt ignored despite endlessly trying to email and call, until the day we collected the car and were told only a few days notice were required for roof bars to be purchased. We felt we had done this but gave up for fear that this would make the whole process drag on. The final major hurdle occurred after we had spent just under a week driving the car. My husband discovered the paperwork used to set up our insurance and establish our resident’s parking permit, did NOT match the number plate on the car and V5 registration document from the DVLA: a document created by the employees of Renault London West. The car was supposed to start with an L number plate and ours had a B. We had been illegally driving our new car because the number plate had been incorrectly fitted at Renault London West. To offer some comfort, once we reported this issue they responded that evening however, ultimately this represents gross ineptitude that could have led to a great deal of trouble for us, and by extension to you, should an accident have occurred or the Police noticed the error. Buying a new car should be an exciting experience, however the amount of hard work and frustration and cost on our part to complete the deal has left us with a hugely negative impression of Renault. From start to finish, we had to call, email and chase for news on the arrival of our new Kadjar. The phone at Renault London West is never answered. Overall we found the whole process unacceptable - and would like to hear from you. We are pleased with our car but would never recommend buying a Renault to anyone based upon our experiences. I look forward to reading your response and understand it may take some time for you to reach your colleagues at Renault West to gain an explanation.


I purchased the car from Paul Evans and he was really good at listening and advising. It felt like I was with a family friend


Excellent customer service from paul evans


It was a quick and simple process that will definitely have me come back


Great service


First time buying a brand new car. We are now lifetime Renault customers.


My overall experience with the dealer and dealership was very satisfactory. The help and assistance they gave went above and beyond my expectations. I would definitely recommend friends or family members to Renault London - West London.


It’s very good and my family also very happy


Professional and transparent. I felt reassured at every stage.


The sincere approach of the sales executive has been very much appreciated/was very refreshing I have had a totally different approach by Peugeot which has put me off in such a way that I will never go near them again


👍🏽


No


Martin Conway 07773679981


It was a pleasure to deal with Guillaume as he was knowledgable, friendly and kept us fully informed.


From my initial visit to view the options available for a new 2018 Renaul Megane to delivery of my chosen Dymamique Nav the personal service, communications and support received from Paul Evans at Renault London West could not have been better. Paul provided excellent technical advice during my selection of the Megane. He clearly explianined the financial options available to me. Keeping in regular contact while waiting for delivery Paul made sure any paperwork was completed in good time. Although delivery was delayed by the recent bad weather Paul kept me updated and completed delivery within the rearranged time. The hand over day and explanation of new features on the car was excellent. As a family we have been buying cars from Renault London since 1992, currently just short of 20 cars over time. The service and support given by Paul as well as Mike and Jessica in the service department is the reason we will continue to return. Well done team.

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Really not happy with the difficulty in getting information. Although the repair to be performed was planned it was established that the required spare part was not available. Was asked to leave my car for one more day although I was originally informed that all work was done. I was informed about the problem at around 15:30 in the afterboon and was told that “a courtesy car might be available at 19:00”... overall not a good experience.


It is extraordinarily difficult to get in touch with the service department at RLW - to the extent that i am considering going to another branch or departing to another brand (for that reason alone)


.


Abysmal service and poor communication.


i have nothing further to add except good job


I realise that they were short staffed on the desk and Courtney was on sick leave but I had to chase and find out if my car was ready. It was and had been ready for some time. I had asked for a text.


When I delivered the car I was asked for my driving licence because I was going to be offered a replacement car. I quickly decided, having discussed the problems of parking a borrowed car in London, that I would be better off making my way home by public transport. [However, as I discovered a few days later, I was not given back my driving licence]. I was sent a text with some information about work that was being done (I thought), but it was left to me to ring back (which always took ages as no one answered the call). So when I finally got through to the lady I said that the work should go ahead, but I explained that we were going away shortly, and therefore I would need the car delivered back while we were away; it was agreed that this is what would happen and the keys would be dropped through my letterbox. Later I discovered, when preparing for our trip abroad, that my driving licence was missing. This was potentially disastrous as I had booked a hire car at the airport in Corsica. So I attempted to call Renault - no answer despite waiting for literally hours, so I submitted an email which I clearly marked URGENT - I never received any further email communication. The next morning I spent most of the time on the way to the airport attempting to ring Renault. I even got diverted to another office up north (Manchester?) I explained that I urgently needed to speak to the lady who had (I presumed) my driving licence, as I hoped to get her to photograph it, which I could then show to the hire car people. I still got no call back. I finally got through to a receptionist in the same office as the lady who I was pretty certain had my driving licence, and explained I needed to speak to her urgently. The message was taken. I still got no call. I rang again (as I boarded the plane) and spoke to the receptionist saying it was extremely urgent. We were away in Europe for 10 days. No one ever attempted to call me back. I am still shocked about that. When I got back, no car, no keys, no message. It was Sunday of a Bank Holiday weekend. I rang on Tuesday, and again waited ages to get through. I finally got put through to a gentleman who said in explanation that they were very short staffed. When I asked about my driving licence (the absence of which had caused me huge stress and inconvenience), he said it was here, in the folder.It still seems extraordinary that no one saw fit to call me to say it was there - in nearly two weeks - when I had been calling leaving lots of urgent messages.This is not good customer service. My car was finally returned to me on the Wednesday. I thank the gentleman who was courteous and did show sympathy in the whole situation. Finally, the car: It is ok, but I have not been given clear information as to whether the problem which I highlighted before I brought it in for its service has been resolved.I also noticed that one of the hub caps looks distorted/bent. Also the rear view mirror has been damaged slightly. And I hoped to have the car back clean, but it looked like a very rushed job, with the interior not properly cleaned, and the rear view mirror slightly damaged. I have not been able to face attempting to ring Renault about these imperfections as it has been an absolute nightmare trying to get through to anyone. (why is there no email?) I have not mentioned names because I understand a lot of staff had left. But from a customer's point of view, this was far from satisfactory. Thank you.


Straight forward and efficient. Thanks


Dropped the car off and picked it up in the afternoon. What more an I say?


I preference h while you wait service, which I had booked but was not noted. They allowed me to wait anyway, so I was happy


My car main issue was resolved. The Sales advisor Jessica Richards was helpful and explained some of the technical terms that I'm not familiar with. Overall I was satisfied with the service.


Nice surprise to have inside vacuumed


Not clear where to check in for the service. On-line booking accepted a date for the service but it was then changed by email.


Had a lengthy wait period due to a spot check being done at your centre. Other than that all was good.


Thank you to all staff for their dedication and trying to satisfy customers in spite of a seasonal staff shortage, perhaps due to staff leaving due to Brexit or a lack of planing by senior management. Any courtesy car would have been appreciated this year again, esp. as this time there was no info on when I would get my car back over three days. However, staff did their utmost and should get an award plus a bonus for being so nice towards customers in those circumstances. All in all, I am a happy customer who will return, this is thanks to wonderful staff with amazing customer service skills. A big thank you to them!


To remote a location . And no advice on time scale. Waited an hour for it to be cleaned. It wasn’t cleaned.


A person greeted myself at the door to the dealership and directed myself to the service reception I was also greeted by two service advisers I felt I was in the right place for my vehicle to be Looked after.


As this was for a 1st service I was unsure where to Park/Report to, wasted time waiting at the Renault reception for a free agent,but then we were taken to Dacia service reception there on no problems.


Only issue was the interior of the car was not cleaned fully. For a full service of £300 the car should have been cleaned thoroughly.


I had a booked waiting service appointment Which they said would take 1 and a half hours It took nearly 4 hours When I asked at one point I was told how long is a piece of string No one seemed very concerned about the wait They just said they were busy So not a good experience


I’ve dropped my car for service, despite me mentioning I would like to do wait on site service because there was no option for replacement transport to go home, I was told it will take over 2 hours and I will get a call when the car is ready. After leaving the desller I got a call in 1hr to collect my car, which I find rediclously unacceptable because it costed me money to go home and go back to collect, while I could have waited there. Also my car wasn’t cleaned properly, exterior, and no cleaning at all interior. Compared to My pervious experience with my old dealer which was VW, Renault get 0 for how they deal with service for notability lease customers.


the staff were friendly and helpful.


.


I had to wait 3 weeks for a diagnostic appointment because the workshop was short staffed. This was most inconvenient as my car was out of use for all that time.


Costas did a great job in diagnosing and resolving my problem and my car was ready on time.


Nice aand friendly team.Well done


The experience would be better if the irritating background radio noise could be switched off. Also it would be nice if someone could come and tell one how the work is progressing and likely time scale.


The work actually carried out was good. Although the service reception was ok it seemed a bit casual. I was left waiting a long time when I went to collect the vehicle.


Friendly, overworked staff doing their best


I ended up buying the courtesy car from you !!


It was satisfactory, although on collection they had trouble locating the keys.


The service was good. I have one comment: the first year service of an electric car with no issues might take 15 minutes maximum? (I am guessing, but as an engineer I cannot imagine what work needs to be done beyond a few checks which are propbably software based). The whole maintenance philosophy (booking, waiting time etc) seems to be based on the assumption that there are a couple of hours worth of maintenance to be done. Why not “re-invent” the offering for electric vehicles?


Very bad experience


Could listen more, promised a loan car for a repeat visit nothing happened for 1 month until I complained on the phone.


no comment


Tyre problem, solved successfully. Dealt with my tyre without an appointment but as a safety issue.


Apart from Michael who booked the car on the day, this must be the worst car service experience I have encountered in some 25 years. no staff, calls do not get answered promptly and then calls put through several times to wrong extensions. based on this poor experience, my next car is a Mini... shame on Renault


Mike was very friendly, polite and helpful and made us feel very confortable while waiting for the car to be serviced.


Fast efficient service and friendly staff. I chose this dealership in comparison to my local one for this very reason.


X


Received good and quick service


Helpful staff but way too overworked to provide a great service. Very poor communication from the team but everyone was apologetic. I called 17 times while vehicle was in over a 3.5 month period, only received 2 calls with a progress update. Quality of work was great, cost was not too bad. I have no choice but to use Renault London West as my electric vehicle cannot be handled at any other Renault dealer. Previous experience has been good. I put this recent experience down to overstretched team, under-staffed.


..


I don't think bringing in a car early is any advantage as one is never told when it is likely to be ready. I have waited all day never knowing at what time I can collect it or, in cases when the car is collected from me, when it will be returned. Therefore, the car could be in the garage for 8-9 hours for a service lasting a fraction of that. It might suit the garage but might not suit the customer. On a recent visit the car had not even been looked at all day and had not been serviced when I arrived. What a waste of my day! The new manager was very apologetic and said he would arrange collection & delivery on a new date of my choosing, which I appreciated. My only criticism was that after the car had been collected I had no idea of the time of return. As I needed the car to go out that evening I was concerned. My main point is, does it take 8+ hours to service a car? Customers should be kept better informed. The system is heavily weighted in the garage's favour leaving the customer feeling irrelevant. More needs to be done to provide a timescale for the customer, otherwise why bother to bring the car in early if it won't be looked at until mid-afternoon?


Always have to chase rather than being called to tell me what the latest status is. Even now I am waiting for a replacement key and I have not been called and it was supposed to be ready


My one complaint about all visits to London West is that when I collect the car the drivers seat has always been moved forward and it is hard to get into the car due to the lack of space between parked cars. I am tall and I can only assume that all the service employees are midgets :) !


The sales team is very friendly and polite. However, with regards to servicing & subsequent work, I am disappointed as I wasn’t kept updated on progress (and couldn’t get through on phone, so had to physically visit the dealership to get answers) and information provided always felt vague.


Ok quite good


All good no problems with the work done. Only gripe was grease marks left on ceiling above drivers seat


Very happy when we finally managed to book the car in but took us over 6 weeks to get the car booked in. Don’t know how many calls we made and left hanging on the phone or cut off then nobody returned our calls when we left loads of messages.


Excellent as always mike is a true ambassador for the company and brand


I spend real all day there because I lived in slough is far too me go there but I need work my car but people don’t help me out my problems still there my car pulling left side I was done tracking befor go there real that kind of service is very poor I spend lots money for my car where I go I don’t know


Agents make promises they cannot keep. Agents never return your calls.


I struggled to get responses when I was buying the car. It took contact with the Renault UK Managing director to get the dealer to respond.tbe car has had manufacturing defects that the dealer has not been able to fix and I have no update. The car has been with the dealer since July 25th or so.


Was unclear what had been done and what needed to be done.


Always friendly staff and MOT and servicing fully explained. Car was not cleaned thoroughly externally and not valeted internally as stated in car servicing details


Im very happy satisfied on your service thank you renault london west


Difficult to find a parking space upon arrival. Dropped the car off to be serviced before 9am, and it was not ready for collection until well after 6pm.


No one answers the phone for ages rings and rings too many men in suits wandering around couldn’t diagnose fault without spending 3/4 hours extra on the car at a colossal price could be this could be that had to keep ringing for update very poor service


I have had a Reoccurring problem with the electrics since I bought the car three years ago it has never been resolved, moral do not buy a Renault with too many electrical functions, they do not understand complexity.


Always efficient and easy


Emma Harman was excellent


Very helpful


The one thing that is very unsatisfactory at Renault London West is the impossibility to contact them. In the absence of information given by the dealership as to the progress of repair, trying to phone them is an extremely frustrating experience. The reception does not pick the phone up. When directed to the switchboard and if the phone is "accidentally" picked up, nothing happens. You are just told all the receptionists are busy and they will call you back. One never gets a call back. Try it for yourself and see how difficult it is to reach somebody. Also there is no parking on site. All places are taken by new cars waiting for delivery or used cars. There should be an area reserved for service customers.


Phones went unanswered for hours. No returned calls. No updates. So the car was there for 5 days. In the meantime I and the family had to get around by taxi at some cost.


Overall was acceptable.


I appreciated the early phone call to book my van in for its MOT & services, without which I would more than likely have had to wait beyond the mot renewal date.


The staff at Renault London West are cheerful, informative, and totally professional. My car is well looked after and I feel that I can rely on the service which I receive.


The service staff are always very pleasant


What is the point of making an appointment for the replacement of a part if the part is not ordered/received, making the service longer than needed. Next time I will go to Kwik Fit, they will order the part when I drop the car but it will not be any longer than Renault London West.


I am a motability customer who needs substantial adaptations to my car. The car failed it's MOT, and as it had special adaptions your garage needed to liaise with the adaption specialists. The staff member who was my point of contact was brilliant at recognising how difficult things could be for me without a car, and worked brilliantly with the adaptations team to get the car over to them asap. Unfortunately somebody at your garage misplaced my key, so there was a real delay, and I had to get a taxi from work to pick up the spare and await your guys to collect it. This lost valuable time but still the turnaround was impressive. My key was subsequently found. The only problem that remained was on delivery your driver failed to turn the adaptation system back on despite having been shown how to do so by the adaptions team. This meant I had to phone the adaptions team for instructions, and enlist the help of a friend who could physically follow those instructions. These set backs were disappointing, but the sheer hard work, dedication and informative performance of the member of staff liaising with me was very very impressive, and meant I could forgive the shortfalls.


As always my visit was first class.


Michael Merryweather was very helpful


Excellent


Thanks very much.


Service provided is excellent.


High marks are due to one man - the asst service manager. He went out of his way to help. Just shows how one individual can have such a huge impact.


Since I have owned Renault cars for many years, I have always had a good experience at Renault London West - London


Before the booking I requested a video of the service on my RS Clio with the dealer. They said they’ll do this. Once the service was complete I had not received anything, got in touch and they said it’ll take a day or two. Two weeks later, still nothing. Emailed again and they said the dealer would look into this and get in touch. Not even an acknowledgement from the dealer to this day to say they’re looking into this. Totally unprofessional and not something I’d expect from a main dealer. Should learn from Mercedes servicing, videos accurate, clear and made available when the service is complete.


Great service + kept me informed.


Great service. Keep it up.


As always the staff were courteous, kept me up to date with progress and up front with the total cost


The guy I dealt with was superb. Only slight negative was that my car wasn’t cleaned very well.


Be handy if service opened at 7 to drop off, then at least we would be on site for 8.


My car (Clio 197) is coming up to 11 years old, Renault London West have taken care of it since new. In general, they have looked after it (and me) well, with the occasional hiccup but service staff always try hard to rectify any issues and solve the problems. People raise their eyebrows at me using a main dealer because of cost but I have always been treated fairly which is why I keep coming back.


There is a chronic lack of parking available which is a decided disincensive to use the branch.


Collected car from my home and returned and this was a useful service.


The only frustration is the lead time for bookings. Had to wait 2 weeks for booking under warranty. Thanks Gary


always great service


Great service by all as ever. Steve G


The 2 people I dealt with in the Service Dept were very helpful on both visits: 1. Recall visit Most helpful gentleman. 2. Replacement of petrol tank. Even though another part for the exhaust had to be ordered, thus delaying work Michael was very efficient and delivered my car back home by Erol clean and a full tank of petrol. Thank you to all in the service department. PS (it was quite difficult to reach them by phone)


Long time waiting... I really need to decide if my next car will be a renault or not.


Good work


My experiences was very good


......


Great


Very fast and efficient service.


When I returned to collect the car, I had to wait half an hour. I emphasise that this was not the result of failure by the person dealing with me, as he was dealing (at length!) with another customer. However, there is no system to pass on a waiting customer to another representative, even though there was someone who could have taken my payment.


Excellent interaction with service rep and was also pleasantly surprised to find that the car had been cleaned inside too


Friendly and professional


Busy car park, but staff and service provided are great


Often have to wait for agent to quit telephone call


We have always been happy with the service that we receive.


Fine as usual!


The customer service from Courtney was superb


100% PLEASED WITH THE SERVICE


Im happy


Always problems getting in touch with the service desk , had to wait too long


N/k


Whenever I come to Renault London West I always deal with Micheal Merriweather he is always approachable and has amazing customer service skills he deals with his customers from start to finish making sure he takes note of their needs he goes above and beyond to make sure that the customer is always satisfied and in this his customers will always come back to him he is the reason why I keep coming back because he makes me feel like an individual which is very special he remembers small details and always addresses mean and make sure that I am happy when I leave not just with the service but with his approach to things Michael is very approachable and if I have a problem I can easily call him and he always addresses this. Tania Davis


Keep up good work


The service experience is fine except having to revisit due to an issue with the media nav


Courtney was very good.


Michael Merryweather is very very helpful and friendly. Even tried to help me set up my hands free in the car. Only thing is its very hard to get hold of anyone when you try to contact them. But other than very happy with the service.


.


Very clear and quite quick


I was very disapointed when they promised me that i will get vechile on the same day and i got it after 4 days but Michael spoke to me very politely and gave me a courtesy car and i was very happy with his service


I am totally satisfied the assistant service manager Mike makes your feel welcome and special.A rare quality these days. Because of the service I recieve. I am considering trading in next year for a new Dacia as mine will be 4 years old then.


Friendly and competent service. They did exactly what they said they would do.


I chose to get a new Renault on Motability purely because you will come and pick up my car from work when it needs a service. It would cost be about £30/40 in a tax to get back to the office if I had to drop it off.


I was booked in for an MOT and Service and then told all was ok for my MOT except for my number plate lights. I was advised that the brakes could do with changing as they were 70 per cent worn so I gave the go ahead only to then be told that a leak had been found in the calliper. How this wasn't spotted initially is concerning unless the leak was caused by the changing of the brakes in the first place, which is perfectly feasible as there was no evidence of a leak previously, but unfortunately I cannot prove. Therefore the job soon balloned into an expensive bill which I definitely could have done for cheaper elsewhere, and I certainly will be doing in the future.


Excellent, Courtney was excellent and provided a excellent service.


I have never had a problem with renault.I have had renault cars for 35 years with no regrets.


The person who drove the car from the tyre repair shop to the release parking slot (for customer collection) needs to enter on ‘the system’ the bay number for customer services to refer to when the customer returns to collect. Customer Services took some time trawling around the parking bays trying to find the vehicle for me.


None


Our brand new Dacia had a problem with the tyre sensor but they could not explain why except to reset it


Great service from Courtney, as always


Carrying out service and MOT - no problems Courtesy and helpfulness of Courtney Morgan - perfect Disappointed that I have to return to have my tyres changed, as Renault no longer keep items in stock as was the case in the past Very disappointed at the state of my car when ready to leave. It had been washed with dirty water which left dried grey watermarks on all the glass. Something akin to oil or swarfiga in the shape of a handprint was stuck to my driver's door and despite being sent back for another wash, it came back in exactly the same state. The inside had not been cleaned and the pedals and drivers matt were filthy. I took it to private car wash who had to use some kind of alcohol to remove the handprint and then to have it washed inside and out.


A friendly team, the service technician also went out of his way to show how some control equipment worked.


I was happy with service


I’ve always had a good experience with the service team here especially with mr Micheal merryweather Who always manages to sort out our vehicles on time.


Poor service. Not interested in me because it was a 9 year old Clio ( actually my car for our children to learn to drive in-felt the dealership people it was my main car and treated me like I was not worth the effort. My buying power is large and I would expect you treat all customers as if they were likely to buy again. If you don’t you will loose customers. I for one will never buy another Renault because of the service or lack of that I encountered. Very poor and and no surprise you are loosing market share. Your people are dismissive and have poor customer facing attitudes. Just my view but I expect many others will and do vote with their feet. I have. Our family little car for the children is now a new fiesta. Clio tradered in. That could have been a new Clio had your people been better.


Friendly professional staff.


Very good service


All ok.


Your representative dealt with with the problem very well as always.


I booked for service and MOT but wanted to stay and have the job done before leaving. As a result I arranged to arrive at 8am hoping to leave mid day or just after that. When I booked I was told I will get a vehicle check inclusive the service. I was hoping that when the car was serviced all the nessary checks before the mot will be checked before the MOT is done. Since I was at the premises already I will be informed about abc Needed doing before the MOT and it will cost this much to get it fix. But instead serviced the car did the mot failed it before coming back to me to to highlight what my car needed to pass the mot. This meant I had to be be there longer as until after 4 pm before leaving. I also felt that the gas in my air conditioning should have been checked with the vehicle check. On my way I realised the air conditioning was not working this was working before, but when I call to check I was told the gas has run out and that I should book and bring the car in again. The person who looked after me was very nice but I felt there was nothing he could do he had rely on the workshop people. The problem it was a long time to wait waiting time could have been shorter.


I take my motorhome for mot and service every year. Its mostly efficient but ramps were not working last year so went elsewhere


Only dealership I have trust in when it comes to servicing and general maintanence of my RenaultSport Megane. The service technician [Andy] is knowledgeable and honest which gives me the confidence in knowing my car is having the correct work carried out. The back office service team [Mike] is also professional and courteous. I would highly recommend this dealership to any RenaultSport owner.


assistant manager Michael Merrywether was very friendly and helpful. kept me informed throughout the day as to the progress of my car


the service was ok and the staff very helpful. My car was rather grubby when i brought it in. the poor weather had not allowed me to get out side and clean it.When i picked it up there had been a half hearted attempt to clean it. it looked like someone had cleaned drivers side outside. passenger side was still grubby and the interior had not been touched. I know they are not obliged but would have been nice if they had.


Slight lack of communication


happy with service recieved


Every time I visit Renault London West the service is excellent, never had any problems.


Although the purchase of our vehicle from Renault Brayleys (Milton Keynes) was very troubled and the sold us a faulty vehicle. Once Renault West London took our vehicle in for repair, the while process was smooth and worked well


Friendly, informative recption staff


Friendly, professional service


Courtney always greets me very politely and is very caring. The workshop personnel I spoke with was polite and explained things clearly. Whilst waiting to leave the premises I had to wait 25 minutes for a car to be moved that was blocking me in and 2 other people kept coming up to me to see if I was ok and reassuring me that the driver would be back soon. They were very thoughtful and considerate of my situation. I have always been very satisfied with the staff at Renault West London.


I have mentioned my experience already.


I have been using Renault service department for a number of years and have found them helpful


the fix took longer than expected, had to wait 30/45mins after time they said would be ready, meant I got stuck in rushhour traffic on way home.


I had to wait 2 weeks the wrong part came twice but after 10 days i have been given another car for two days


Ok


The work was done very promptly, having been arranged the previous week to ensure everything needed was available. I was contacted promptly when it was ready, staff were, as always, a delight to deal with.


Customer service was extremely appreciated.


Mike was excellent and provided great service.


The inside of the car was not as clean Eg- quite dusty


Great service. completely understand Easter weekend. Passing by for MOT (thanks for your annual reminder by text), more job to do than I thought it would - didn't pass. Stress free, the dealer was excellent. he explained that I have to come back, gave me a quote and reassured work done within half day (early morning start). My daughter did his portrait, he was excellent. Overall, Thank you, and Happy Easter. MP


No one Manning the service desk when I arrived to drop off and pick up my vehicle. I had to wait.


All went well.


Was told brake pads were shot and a leak was need to be fixed but unable to find it making me have to book in again. Got independent mechanic to look at it and was told there’s nothing to worry about as van is 10 years old and small leaks happen.


/


good service


Happy with service received


It's was good


I dropped my car at 9.30 for MOT and I didn’t get it back until 4pm. I did not get any call to say why it was taking long and they did not wash the car, apparently because they were busy.


NA


+ = Mocha was good - customer service was excellent - - = parking spaces ( lack of ) on arrival, did not clean / vacuum inside of the vehicle


Mike merryweather is a credit to the company his knowledge and problem solving is second to none ... and Jessica Richards who saw me out on the day was very lovely and smiley enjoyed the whole experience


Relaxed area for waiting , good drinks machine , clean loo .


Pick up - great. Return - great. Work - great. But: it would have been helpful if I had been advised when my vehicle was likely to be returned.


Please refer to my earlier entry


I didn't receive a phone call to say that the car is ready. I had to contact the customer service and it was so difficult. Many phone calls, just waiting over the phone for more than 10 minutes. Lose time and money paying the calls.


The staff was very helpful abd you got yhe support you need and uf tou don't understand they take time to explain and as a disabled person its was wonderful knowing that I got that support. Thank you


Find that my software wasn’t updated as it was stated on the services ng that it would be


Great handover and excellent customer service


Extremely happy with the work that was completed and the extra efforts put in with the rental car etc.


Great I will use you again


everything ok


This is about the service and MOT. I was delighted that a member of staff Chris came to the house to collect the car and return it on time. I was kept informed about progress as well.


The oil filter on my car has NEVER been changed. The seal was rusted on so tightly that the filter had to be drilled through, and have metals bars put through in order to get enough torque to get it off. My vehicle has come back every time was scratches on it. This time worse then ever. So much so I've invested in tools and products to repair the damages caused by Renault. A couple of years ago I trusted the dealership to do the work they were paid for. I felt it necessary to keep a Renault service record if I ever wanted to sell my car on. However, I now do the work myself and I'd sooner trust a coyote to wash my car.


I was very pleased with the way myself and my vehicle were looked after


This problem should not have arisen, but since it did, they did their best to sort it out - just took longer than it should have


Excellent service all round, in particular from Renaulsport specialist mechanic Andrew Cochrane, who is very helpful and extremely knowledgeable about renaultsport cars, a real asset to Renault London West.


not this time, but would like to say that I was not happy waiting 66 weeks for a motobility service with collection, but this has already been dicussed, and also this is the second survey been done, I don,t want any more.


All OK


Although I had to wait for a part to come in and be replaced (it was a day late) I was kept informed of what was happening.


It took longer than I thought it should to complete work on my car. It was cleaner than Ibought it in but had lots of water marks all over it


The person who dealt with my MOT+ Annual Service at the front desk (Michael Marryweather) was very attentive and kept me very well informed of the repairs that were needed to my car. I was completely satisfied with the service he provided. The video with the issues that my car had was very good and very informative. I will keep on bringing my car to Renault London West for future MOT/Annual Services.


convenient store ,


It's a really to the point dealership, doesn't really offer a personal touch. You come by, drop your car off and collect it later. There's no real human element beyond the moment when you're given the bill and are asked over to the machine to pay it. It does what you need it to, but fails to offer the extra touches that would have made the visit flawless. COURTESY CARS ARE IMPORTANT IF YOURE GOING TO TAKE A CAR OFF OF SOMEONE FOR A FEW HOURS TO A DAY.


Helpful staff


Waiting time seemed a bit too long - 4 hours, which meant I had to cancel work at the last minute. Am self employed


Glad the rest of our fleet are fords.(local dealers) Would not concider another renault.


STAFF COURTEOUS AND INFORMATIVE. ALL PLAN OF WORK EXPLAINED. CAR READY TO COLLECT AS PROMISED.


All work carried out to highest standards


All good, was served by Courtney and he was great as always as I’ve been a customer from Renault London West since 2000!


Courtenay was very professional and efficient. A real pleasure to meet him having had such good telephone service from him in the past. My car drove so much better after the service - please thank the guys who serviced it for me.


Best customer service experience


The senior service consultant who looked after me - Michael Merryweather - was very welcoming, especially since this was my first service & MOT. He clearly explained the process to me and kept me informed throughout, and addressed any questions I had satisfactory and professionally. I had my 3 yr old son with me on the day and Michael made us feel at ease and directed us to refreshments while we waited for our car to be washed. He is a real credit to your company and I have no hesitation whatsoever in recommending friends & family to Dacia Renault!


My experience was good I have no complaint at all. My main problem right now is thinking that, if I have any problems with my car I have to think of driving to either Watford or London. 20 miles either garages from Maidenhead. I really would appreciate that you make arrangements with another garage nearer to Maidenhead for servicing Renault cars if you are proud of your products as I'm proud of my car. FYI I have been driving renaults since 1997 and love to maintain my vehicle accordingly


I have nothing else to add.


I'm happy with renault


My visit was attended to by Courtney. He was very friendly, helpful and carefully explained the reason for the issue I had brought the car in for. when handing over the keys at the end of the work, he also personally made sure that all the work completed was done correction and to my satisfaction, which is very much appreciated.


Unremarkable


I had my car pick up and drop off at my house, which is a great service provides by Renault. It was for visit maintenance and the service is good


Satisfied but you could ghave more staff at the Service desk


The service was fine. The customer service was great. It was difficult to find a place to park on site to drop the car off. The car was cleaned but there were patches on the outside that were still dirty and there were drip marks from dirty water on the inside on the side of the seat and the interior was not cleaned very well at all.


Very good welcome and totally satisfied with the service and pricing


Always enjoy my visits to Renault Always made welcome and treated well Thank you Renault London


Very good as usual. Had very bad experience at Renault Watford & Renault Aylesbury hence use Renault London West


I have to phone many times before i managed to speak to a service rep. This needs to be improved.


my only issues was that the wrong part had been ordered so repair took 2 days Front staff excellent


Very polite, helpful and reassuring


All contacts were prompt and friendly


great and always feel wated and valued


Mike was very friendly and listen to us first before suggesting what needs doing. Excellent service and very happy with Mike professionalism and knowledge. Great asset to company.


The collection and return service was very prompt.


I did not hear from the dealer all day and I had to phone at 5.40 p.m. to see if my car was ready for collection. I was then informed the car had failed it’s MOT because of a problem with the tyre and they did not have the appropriate equipment to change the tyre. I had to collect it the next morning take it to my tyre shop to get dealt with. I then had to return it to Renault and wait for the MOT to be redone. I am self employed and had to miss a job on the Saturday morning because of this.


Courtney is a pleasure to do business with.


they are always friendly, helpful and efficient. I like the menu pricing too


Good courteous service. A routine service on the vehicle. Car cleaned inside and out. All very satisfactory.


They can arrange time to bring and pick up car like bring car for 10:15 and pick up 11:15


d


took too long to complete work


The car was returned very dirty


Friendly, professional service.

  • Sort reviews by:

  • Would recommend
  • 03/02/2018

[no comment made]


  • Would recommend
  • 09/09/2017

All done over phone and E-mail


  • Would recommend
  • 04/09/2017

no


  • Wouldn't recommend
  • 30/08/2017

After purchase noticed r missing off the renault badge on back.phoned dealership twice told on order never recieved it .dont expect things to be falling off your new car when you paid £18000 for it .went to my local dealer and had to pay £47 for one .


  • Would recommend
  • 21/08/2017

We had test driven a car earlier so didn't need another. Very happy with the service we received.


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

I just had problems in after sales. First, my car comes without the puncture kit, but after some calls, I went to the retailer and the seller gave me the kit. But other important thing is that my finance from my old car is not cancelled, and I had to pay one parcel this month. After calling three times to the seller, I had to call twice to Renault Finance and no solution. I had to go in person to the retail and maybe I will have the refund in the end of the month. I am upset about this.


  • Would recommend
  • 11/08/2017

I live in Derbyshire and saw your advert on the net, at the offer price I decided to order and have the car sent by transport, paying by cash for both car and transport. I did not need to see the car as I had a Clio some yeas ago with the same excellent engine. The only thing missing is information on the 36 month guarantee,service intervals and costs. Regards J.P,Roberts


  • Would recommend
  • 11/08/2017

No questions though. But, just a word of appreciation to Reagan Rodribues who dealt with my buying process - Very honest and transparent. no game and straight to the point. Eventhough I had offers from other dealers, I decided to buy through Reagan because of his nice and gentle behaviour and attitude and not over-selling. He explained my every question then and there and I am very very pleased w.r.t. my customer experience. I would DEFINITELY recommend my friends or colleagues to buy through him. Please share a "Thank you" note to Regan and I am pleased to have bought my car through him. Thank you.


  • Would recommend
  • 10/08/2017

We had seen the rate at which finance would be offered and it didn't compare to what we were offered at our bank and therefore we didn't seek and hence weren't offered finance since we'd already stated to the sales staff that your rates are too high.


  • Wouldn't recommend
  • 07/08/2017

Dial was in kph needs sorting. Showroom was dirty. Staff ignore customers. Person who accompanied me on test drive barely spoke English.


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

The best salesman !!!


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

Test drive Qn:Purchased car over the internet (autotrader), so travelled down from Yorkshire to collect car. Car well prepared but glovebox broken. RRG reimbursed cost no trouble. Top marks to RRG. Also Immanuel rang to check how car was a week or so later. Far far superior to Evans-Halshaw and some others. Pity you are so far away! However, when next looking for used vehicle will check you out. Re: The car we purchased was found on Autotrader, do you list all used cars on your website even manufacturers you do not sell directly (eg Vauxhall)?


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

Was paying in cash, and live to far away to take advantage of any afters services. Murtaza the sales guy was great incidentally. Really helpful. The videos he sent were very useful as well...


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Not offered to meet the sales team as we live in Bristol. It was a pleasure to do business with Murtaza, Please thank him.


  • Would recommend
  • 20/07/2017

Finance and test drive not required.


  • Would recommend
  • 18/07/2017

Helpfull and satisfy on answers


  • Wouldn't recommend
  • 15/07/2017

yes, I paid additional fee for protective coating to paintwork. although I requested a guarantee or certificate to prove this was done, I have still not received any acknowledgement that this was done. Please confirm that I will receive this


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

[no comment made]


  • Would recommend
  • 04/07/2017

[no comment made]


  • Wouldn't recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

2 very nice and knowledgeable salesmen Daniel and Chris thank you.


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

none


  • Would recommend
  • 04/06/2017

No


  • Would recommend
  • 03/06/2017

Murtaza was great. Very happy with the vehicle. Only one minor gripe was that we delayed handover to allow for certain work to be carried out, including the removal of two scuffs on the front of the car. Unfortunately this wasn't carried out so now I've got to arrange to take my vehicle to a nearby Renault or bodyshop to get the work done and claim the cost back.


  • Would recommend
  • 01/06/2017

my only issue was that it took nearly two weeks before we collected are used Clio due to one key missing and a replacement taking 10 days, our used salesman Richard Tanswell was very helpful and was great to deal with.


  • Would recommend
  • 26/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Wouldn't recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 04/05/2017

We ordered and paid up front for four pre-reg Clios PLUS delivery - it took almost 4 weeks to receive the first three and at almost 5 weeks later, still waiting for the last one. Been lied to repeatedly by salesman and the service/complaints process is so complicated that no one I speak to will take any responsibility for resolving the mess.- Given the choice, wouldn't go near this dealer again.


  • Would recommend
  • 02/05/2017

The new car I chose had to be transported from Manchester,I was amazed that it was not possible to source a Clio nearer to home ,, London at least!!!.


  • Would recommend
  • 30/04/2017

Yasin was excellent and very helpful


  • Would recommend
  • 28/04/2017

Everyone was very helpful on both visits we are very pleased with our new car and would certainly visit again.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 27/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Wouldn't recommend
  • 23/04/2017

The entire process was ruined by your negation of responsibility to have the car key fixed before the car was delivered to me. Yasin assured me when I agreed to buy the car that the key would be fixed before I took delivery. At collection the key was still broken and Yasin said that if I took it to VW they would easily fix it - but this did not occur as it took me two visits and much cajoling with VW to eventually get it fixed. After the first visit I informed Yasin that the key was still broken and he said I should take it to Halfords. What Yasin should have done was immediately offered to have the key collected from me and repaired and then returned to me, rather than me having to chase around at VW to have it repaired. Extremely poor customer service - if you promise to provide something then you should do it and not get the customer to spend their time, effort and energy having to do your job.


  • Would recommend
  • 22/04/2017

Really good sales - really helpful and Murtaza has taken time to sort out paperwork for me. I was a little disappointed not getting any cleaning products after paying for paint protection etc. I will recommend Murtaza to friends & collegues - lovely car - Thank you Dave


  • Wouldn't recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 20/04/2017

it was a great experience dealing woth you.


  • Would recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The two staff members I dealt with (Murtaza and Reegan) were helpful and good to deal with. A couple of admin points however...I enquired about the car by message through Car Guru and received no call back or e-mail response at all. Also, when I phoned my call was transferred from Reception but then not answered on two occasions. On the third attempt, I was put through to the wrong Department who said they would transfer me to the right one and instead cut me off. All of this made for very poor first impressions of contact with Renault West London. Getting parked at the premises was also challenging!


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

No.


  • Would recommend
  • 07/04/2017

Hi, we had an issue with the car on the day that had us waiting for over one hour. Although Murtaza kept us updated this was finally resolved by our local branch. Also in the past week we have contacted Murtaza twice via email on sorting the missing car manual / service book without success. This book should accompany the car whilst also showing the service record that is has just had. Could I kindly ask for this to be sorted to fully complete our car purchase. Thank you.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Wouldn't recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

No


  • Would recommend
  • 04/04/2017

no - transaction was one of four done over the phone and by email on behalf of a corporate buyer, hence no finance or test drive, etc. being offered Chris was excellent and smoothed the transaction.


  • Would recommend
  • 01/04/2017

Richard was very good, not ata all pushy but very polite and helpful.


  • Would recommend
  • 29/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Service was fantastic, we were a long distance buyer so extremely important to have good feedback. Noticed some stone chips when arrived to collect, however, paint was posted to correct, still waiting for Service history information as book not stamped.


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

Very happy with all the service & help we recieved buying our new car


  • Would recommend
  • 09/03/2017

[no comment made]


  • Wouldn't recommend
  • 09/03/2017

Absolutely dreadful service! The seller were absolutely impossible to reach and I still do not have all the paperwork with me!


  • Would recommend
  • 06/03/2017

the questions were not relevent as the purchase was cash and bought online/ telephone.


  • Wouldn't recommend
  • 06/03/2017

why does my clio do less than 40mph when the salesman told me i could get upto 80 mph? my old clio was much better.


  • Would recommend
  • 24/02/2017

No, but I would like to say that sales person I dealt with Richard was very professional curtius and very helpful and it would be good if you can feed this back to him thanks


  • Would recommend
  • 24/02/2017

No


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

Richard Tanswell was excellent throughout the process.


  • Would recommend
  • 21/01/2017

Very helpful and informative without being pushy


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 15/01/2017

I bought from you from far away so yest drives were not practical. After sales would be irrelevant too as I am about 150 miles away. The service I received was superb though. Ahmad was very professional and helpful giving me the confidence to buy


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 31/12/2016

[no comment made]


  • Wouldn't recommend
  • 28/12/2016

Yes payed for matts, tank of fuel and the body work ,seats to have a special wax sealers this was not carried out not very happy that I had to ask if this had been carried out when the van was sitting around all day


  • Wouldn't recommend
  • 21/12/2016

We bought a pre registered car from you, delivery took over two weeks!, communication was non existent, the only good part of the transaction was the guy who delivered the car, he was the only one who knew what he was talking about


  • Would recommend
  • 19/12/2016

[no comment made]


  • Wouldn't recommend
  • 05/12/2016

We have still not taken delivery of the two vans we have purchased. The service has not been good. We are very disappointed and will look to others in the future for supply of future van requirements. Maybe if our calls had been returned and kept informed we would think differently about the service you provide.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 30/11/2016

I had a problem with the lights, It was sorted out quickly .I left very happy with the car


  • Would recommend
  • 28/11/2016

This was the 3rd van I purchased from yourselves so there was no need for George to offer me finance as I asked for it on my initial email to him and we didn't require a test drive. George was very accommodating in terms of getting me a van ASAP and made every effort to keep me updated with the progress throughout. I wouldn't hesitate in recommending Georges services if anyone I know needed a new van.


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 19/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

A small issue has arisen with the car and needs sorting out under warranty. Unfortunately it appears I have to drop the car into the dealers, leave it there for the day, and collect at the end of the day for what might be a five minute job. This is wasting my time and Renault's time. Very disappointing that I can't just call into the dealer to have the problem sorted.


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Extremely good customer service. I have already recommended your services. Did not request a test drive nor require one.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Wouldn't recommend
  • 06/11/2016

I have sent a seperate email to the salesman I was dealing with. The car was bought in good faith after seeing the images online and trusting Renault Retail as an organisation that valued customer service. When I collected the vehicle from the transport company, it soon become apparent that the vehicle had not been valeted and the interior can only be described as filthy. I'm fully aware that I was not buying a new car but to collect something in that condition was disappointing to me and very upsetting for my girlfriend who hopes to use this everyday.


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

Excellent service by the salesman.


  • Would recommend
  • 28/10/2016

No.


  • Would recommend
  • 25/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 23/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Wouldn't recommend
  • 17/10/2016

How can I give you real feedback on our worst car buying experience ever?


  • Would recommend
  • 16/10/2016

I originally chose finance and then on the day paid cash, this was not handed over to the finance department however and now having to sort this out myself. No proof of purchase receipts given which would have been helpful


  • Would recommend
  • 14/10/2016

in relation to the last question we were already familiar with the after sales service available having previously purchased a Clio from Renault West London


  • Would recommend
  • 14/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

No


  • Would recommend
  • 06/10/2016

[no comment made]


  • Wouldn't recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

Thought the customer service was excellent. No pushy salesman, just helpful advice and was able to answer any questions we had about the car. Really pleased with the car and appreciated the free delivery.


  • Would recommend
  • 05/10/2016


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

I am very pleased with the car.unfortunatly the car arrived with no handbook or service record book.i phoned chris straight away who said he would sort it out.its been a week now my calls are not returned an I still have no handbook or service record book.i would be grateful if you would look into it for me.many thanks Elizabeth wilson


  • Would recommend
  • 03/10/2016

The service we received from Yasef was exceptional, he was very knowledgeable and answered all our questions. Lovely salesperson which makes a change.


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

Excellent service, will return for my next car.


  • Would recommend
  • 22/09/2016

[no comment made]


  • Wouldn't recommend
  • 19/09/2016


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

Finance was not offered because we made it clear from the ooutset that this was to be a cash purchase.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

The service I received was excellent and worth the travel. Matt was extremely helpful and knowledgeable regarding my vehicle as well as the range as a whole.


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

We have not received the car and now expect delivery one week late on 12th September


  • Wouldn't recommend
  • 04/09/2016

Car was not cleaned inside very well. Ten mins down the road puncture appeared on dash. Was a faulty valve key battery was low and not working properly. Was told I will get reimbursed for expenditure but not very impressed with after sales service. Was a very stressful few days


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

No


  • Would recommend
  • 27/08/2016

The sale was conducted in a thoroughly professional manner, all aspects were covered appropriately & it was nice to feel that you were not being pressured into making a purchase. Full marks to Richard Tanswell.


  • Would recommend
  • 19/08/2016


  • Would recommend
  • 19/08/2016

I'd like a 'maybe' option for 'would you recommend us to a friend'


  • Would recommend
  • 18/08/2016

I live in Newcastle so the purchase was done on the internet and the phone. I found all your staff very helpful. All my questions were answered promptly Thank you the car is excellent


  • Would recommend
  • 17/08/2016

It was clearly too busy for the amount of staff on duty. All in all it took 3 hours to have a test drive and seal a deal. The person dealing with me was trying to juggle several clients. Not good.


  • Wouldn't recommend
  • 13/08/2016

I found the whole experience totally unacceptable, firstly I never had any callback from your garage despite assurances that I would on 3 separate occasions, secondly when I arrive to collect my car i was told to wait a minute whilst the car was brought round to the front and ended up waiting 30 minutes with no apology just to be told that the car was still be valeted despite pre-arranging the collection time and finally I noticed the other day that the rear windscreen wiper wasn't working and when I checked it i noticed that there was no rear wiper blade at all just the housing for it so not sure how this got past the pre-sale checks I assumed must have taken place prior to collection last weekend...


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

Not introduced to Aftersales as I live in Bedford and won't be using your dealship for servicing.


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

I had a question about the servicing required on the vehicle to maintain the manufacturers warranty. I have not yet received a reply.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No


  • Would recommend
  • 17/07/2016


  • Would recommend
  • 12/07/2016

Great experience all round provided by Renault west London


  • Would recommend
  • 12/07/2016

Fantastic service just waiting on Paperwork for the warranty . Very pleased with my first ever Renault. Won't be my last,,,,


  • Would recommend
  • 08/07/2016

Was given the number to call if any issues, but not introduced to anyone. Sales guy was very helpful, not at all pushy, not in your face at all. Did not feel we were getting the spiel - answered all questions, gave us options. All in all very good.


  • Would recommend
  • 06/07/2016

The car was driven to my home for me. Thanks


  • Would recommend
  • 05/07/2016

[no comment made]


  • Wouldn't recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Wouldn't recommend
  • 28/06/2016

We viewed the car on bank holiday Monday the 30th of May. Had a test drive and completed the deal there and then. Upon leaving I had one last look at the car (which was in almost perfect condition). Unfortunately I noticed the NSR wheel arch liner had become detached at the bottom in front of the wheel. It had been blowing back onto the tyre and worn a hole through so needed replacing. I pointed this out to Richard he noted it and he was hopeful that we could pick it up on Saturday the 4th June at around 10am, as it also need its first service. I'm an ex employee of Retail Group and knowing the lack of communication that goes on within dealerships called Dan Bickell (who I used to work with at Croydon) and asked him to order an arch liner, in the vain hope that it would get fitted at when the car was serviced. (I knew this was a long shot) Unfortunately the car wasn't ready for collection on Saturday but Richard kindly offered to deliver the car on Monday June 6th after hours. He put some fuel in as a courtesy too. The service had been completed as expected but the old damaged wheel arch liner had been just re-secured. Richard claimed that the external wheel arch trim had been replaced in error. Clearly it hadn't and it was the old wheel arch trim and old damaged arch liner. This was very disappointing for me especially as I'd gone to the effort of calling Dan and him ordering one. I have pictures of the damaged arch liner and also the arch trim (clearly original as it has slight scrapes). I'm quite easy going and not unreasonable but disappointed that the arch wasn't changed on an otherwise showroom condition car. For me it took the shine off what was otherwise a smooth transaction. The car is great otherwise and we're very happy with our purchase. Regards Chris Taliadoros


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Wouldn't recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

Just to let you know both Chris and Ahmad were very helpful and made buying my car a delight,see you again in 2 years !!!!!


  • Would recommend
  • 07/06/2016

[no comment made]


  • Wouldn't recommend
  • 05/06/2016

Excellent service so far


  • Would recommend
  • 04/06/2016

None at this time


  • Would recommend
  • 02/06/2016

One of the air vents in the back of the car needs fixing ,it was like it when I collected the car.Can this be fixed?


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 27/05/2016

No Ahmed was excellent and l would ask for his help again should l need another car. Anthony Ryan


  • Would recommend
  • 25/05/2016

I was given no proper bill of sale or receipt. I have had to phone (not easy to get through) to send me one.


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

As I live in Nottingham the Renault West after sales service may be a possibility as I visit London 5 or more times a year otherwise will have serviced in Nottingham or Leicester.


  • Would recommend
  • 13/05/2016

The after sales service was not needed as the car was to be used in Tyne and Wear. The salesman Chris Beasley was super friendly, and helpful at all points and I would certainly make a point of contacting him fist at the dealership, before speaking to anyone else. He made sure that we were offered GAP, but never offered finance as he knew we were a cash buyer. Excellent service all round. Thanks Chris.


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Aftersales wasn't relevant as I came up from Cornwall to collect the car for use there. Mr Taher gave me a full and accurate description of the car with a video that showed me exactly what I needed to know in order to purchase at a distance. A lovely car!


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

The advertising for the car I purchased was wrong it said it had features that it actually didn't. Had parking sensors fitted by you garage and they were the totally wrong colour. Now the car has to go back to be rectified. I think some of your sales staff should have better product knowledge some questions we asked were not really answered properly.Also there was no proper hand over explaing how things work and where things were on the vehicle


  • Would recommend
  • 03/05/2016

fantastic staff


  • Would recommend
  • 30/04/2016

Just wanted to add a mention of special thanks to Richard, who was wonderfully polite, professional and knowledgable. Fabulous service and I LOVE the car :)


  • Would recommend
  • 27/04/2016

I just want to say my salesman, Ahmad Taher, was excellent and maintained a high level of professionalism throughout despite me being a pain in the neck.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

USB port on stereo does not appear to working. Will not charge phone or play music from USB stick. (can charge phone and play USB stick in other car). What is the best way of getting this fixed? Thanks.


  • Wouldn't recommend
  • 22/04/2016

i do not have any questions,but an honest feed back.I do not recall being treated in such shambolic manner as a customer for quite some time now. Initially i had agreed to buy a pre reg CLIO,had paid a deposit and got given a registration number,had even got it insured(and then had to cancel that insurance and re insure the car i was driving,both at a cost),to be told a day or so before delivery that that vehicle was actually sold to someone else and i won't be getting it. Then to make the matters worse,i was given the Name of Chris Beasely(as the gentleman who handled my first failed transaction was going away on hoilday.) I kept on phoning chris and leaving messages without him ever coming back to me,i thought i would have had better treatment even if i was applying for an unsecured loan.Eventually i again had to visit the showroom to make contact and as i really needed the car(having by now reaching a date where i had to sell my car to the buyer,who i had already let down once) and had no choice.i did write an e mail complaining and got a formal reply,that's all.I wish i had the time find the right people at Renault to send this message to,as i have a feeling if this message goes to This dealership only,nothing will get done.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

To caveat the above responses I did make it clear to the salesperson that I did not need finance and that we did not leave near to their site. To improve the customer experience the initial customer engagement in the used car centre needs improving as we waited a long time for someone to even speak to us, once they did the experience was great but we could easily have given up and walked away by then


  • Would recommend
  • 12/04/2016

Is there someone I can call just to get a few tips on things that aren't too clear (to a "mature woman"!) in the handbook? Otherwise everything went perfectly. Very pleased with Richard's prompt attention to everything unlike the procrastination on the new car sales side. although now I am happy they did procrastinate!


  • Wouldn't recommend
  • 09/04/2016

Just wanted to say, I'm very pleased with the car. Arranging the sale was easy, but once I had paid the money it became impossible to arrange picking the car up (I live near Liverpool and was travelling down especially to pick up the car.) Nobody ever answers the telephone, and it was unclear who exactly I needed to speak to as the original salesman was on holiday. I was unable to arrange an appointment time (despite trying repeatedly for a whole week), so had to turn up when I could. Unfortunately this meant an hour and a half wait in the dealership, during which time I was not even offered a cup of tea. My partner had to go to M&S across the road to find some sustenance, as we had no idea how long we were going to be left sitting there. It took over an hour for anyone to even acknowledge my existence. In general, customer service was poor and clearly there was a lack of staff (I wasn't the only one waiting for a while, although I was there the longest). The salesman was very good once he had time to see me.


  • Would recommend
  • 07/04/2016

2 Questions. I was promised a Health check on the vehicle, but the relevant paper with that information has not been left in the car. I do need this, please. Second , I need a statement or written agreement that the first service(in September) with come under Warranty . This was verbally stated to me but now I need a written agreement. Thank you


  • Would recommend
  • 02/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

No further questions a good experience after being let down by your Slough branch.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

Great service, very friendly staff


  • Wouldn't recommend
  • 24/03/2016

we saw the car online and came up from Bristol to buy it, l am very very pleased with it


  • Would recommend
  • 10/03/2016

[no comment made]


  • Wouldn't recommend
  • 07/03/2016

Was not informed about the bluetooth streaming problems. Just learned form a Renault technician that this is a known problem with all medianav systems. This is terrible.


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

It's only fair to point out that I was a long-distance buyer. It wasn't feasible to arrange a test drive or to meet the after sales dept. The sale was arranged as per my requirements and I am extremely satisfied with the level of customer service provided and I have no complaints to raise.


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

After sales department not required live 50 miles away.


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 16/02/2016

I said that I didn't need finance. I'm sure that I couls have had a test drive if I required one. As I live 80 miles away from West London I don't think an introduction to the aftersales department was necessary.


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

One comment I would like to make is that when I first came to the used car office everyone was very busy with customers. There were however one or two people who did not have people with them. They made to attempt to speak to customers (there were 3 people waiting) to apologise for keeping people waiting. As a result I walked out and could have been a lost sale.


  • Would recommend
  • 08/02/2016

I was very impressed with all the staff we dealt with and the level of service was exemplary.


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

Fantastic service. Another stress free purchase done by ahmad in sales. Thank you ahmad. If I need another van I will be in touch again


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

Top rate customer service from start to finish thank you and yes I love my car.


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

We were told that the vehicle had a full pre-sale check, but we soon realised after collection that their was no sound from the sat nav or radio and the stop/start had failed.


  • Would recommend
  • 20/12/2015

[no comment made]


  • Would recommend
  • 14/12/2015

Tony was very nice to deal with . Car parking for customers is a problem as there is a great shortage of space .


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

Sale all arranged over the phone so test drive and after care options were not relevant. P/Ex and cash so no need for finance.


  • Wouldn't recommend
  • 09/12/2015

I live in Wales and found the car via the internet. I had been on a test drive in Shrewsbury. I did not need to visit your aftersales department, as my servicing, etc will be done in Shrewsbury.


  • Wouldn't recommend
  • 09/12/2015

I wouldn't recommend you because the car I wanted initially couldn't be found even though there was a picture of it on your website. Also I paid for delivery which was fine but I wasn't made aware that my car was being driven down thus adding mileage onto it. I thought it would have been on a transporter lorry, so not very happy with this at all. I have complained but no response (e mail only)


  • Would recommend
  • 06/12/2015

Not a typical sale as I had already selected the vehicle, a company of car of a Renault Director, which was to be disposed of through the Renault Retail Group.


  • Wouldn't recommend
  • 04/12/2015

Having taken the car to my local Renault garage today they were somewhat shocked to find that the car had not under gone the recall check re brake pipes before being sold to me!! I would appreciate your comment .


  • Would recommend
  • 03/12/2015

No further question, but would like to say that I am very satisfied with the service I received.


  • Would recommend
  • 02/12/2015

Customer parking is in short supply !


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

No questions but I would like to say how well I was dealt with by Richard Tanswell


  • Would recommend
  • 01/12/2015

I am disappointed that the sat nav was not updated at the time of purchase. We were cash buyers and you had plenty of time to update before we took ownership of the car


  • Would recommend
  • 01/12/2015

Richard was very helpful, but disappointed that I have had to take the car back yeataday and have to go back again due to the wheels being refurbished on the car and over spray all over my red brake calipers.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015


  • Wouldn't recommend
  • 24/10/2015

This is the third car I've bought from Renault London West. I am not happy with the service this time round. I am still waiting for the spare key and the passenger wing mirror needs to be replaced. I don't understand why a repeat customer is treated in this fashion.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Wouldn't recommend
  • 06/10/2015

Why was my car given to me with a knocking on the steering and a rubbing in reverse coming from somewhere when we ordered the car almost three weeks before we collected it. Surely it should have been checked before collection as now I will have to return the vehicle to be looked at and repaired. However I would like to say that the salesman Ahmad was extremely helpful and pleasant


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

No finance offered as was paying cash


  • Would recommend
  • 02/10/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

No very happy with what I got


  • Would recommend
  • 07/09/2015

[no comment made]


  • Wouldn't recommend
  • 05/09/2015

You handed over a car with a broken mirror indicator and a guy who sold me this car is just trying to get rid of me. I contacted him twice.


  • Would recommend
  • 04/09/2015

Both Chris and Ahmed were helpful and the car handover was conducted well and presented the new car in an informative manner.


  • Would recommend
  • 04/09/2015

NO


  • Would recommend
  • 03/09/2015

I checked no for the above as we live in Plymouth and drove up to collect the car, so won't be coming back to this garage until I need another car.


  • Would recommend
  • 28/08/2015

My family has bought cars from you in 80's 90's and 00's and it was a simple choice to come back to Renault.


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

No questions, however i would like to say that i had a very good experience with yourselves. This is the first time i have purchased a car from any main dealer and i was well looked after, it was a shame the finance company took far too long to decide and ask for more information very late on. I would like to point out that Paul Lloyd was a very genuine and helpful sale person! He tried his best to get everything sorted and i felt very happy with the service he delivered Would come back again!


  • Would recommend
  • 10/08/2015

Offer of finance was withdrawn not once but twice. When I finally bought the car (with cash) it was declared broken, so I was offered a courtesy car. And then another replacement. A very patchy performance, but the third salesman I felt with was very professional and efficient. Unlike the first two!


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

No


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

As I live in a different part of the country some of the questions aren't applicable


  • Wouldn't recommend
  • 06/07/2015

Bought car online unseen hence no test drive. Live 140 miles away so no intro to after sales. Car not prepped very well in terms of interior valeting - dirty sticky marks in front door pockets (looked like dried spilled liquid /fruit drink). Bits of a child's toy? under drivers seat. No warranty documents with car.


  • Would recommend
  • 06/07/2015

Very pleasant experience with excellent attention and service from Mr Peel.


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 28/06/2015

Sale was well organised. The salesman Chris Beasley was professional, clear in his explanations and made the paperwork as straight forward as possible.


  • Would recommend
  • 28/06/2015

We were probably introduced to the after sales department as we live the other side of London and will go to another Renault branch (Orpington) for servicing. We were attended to by Mr Paul Lloyd, who dealt with all our questions in a professional and helpful manner, was patient and helpful with our many queries, and managed o get the car ready for us to meet a tight timetable. He made the trying process of buying a new (to us) car, with transmission that we are not used to (automatic), as easy as it was possible to be. We are grateful to him.


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

Aftersales was discussed, but due to the fact that we live some 2 hours from your location, servicing etc was always going to be done at my local Renault dealer.


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

I am extremely happy with my purchase from renault West. However I did go to renault Enfield and the customer service I received from renault Enfield disappointed me soo much I perry much walked out.

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