Renault London West

0203 199 0313
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My grading in the survey is based on my experience of dealing with Paul Evans who acted as my Sales Advisor and who turned around what could have been a less favorable experience. Paul Evans is the reason I have now purchased a Renault Captur instead of a Nissan Qashqai. My partner and I arrived at Renault West London by chance on a Saturday afternoon. We approached the receptionist and said we would like some information on a Captur. There was a sales advisor standing next to her who "appeared" to shake his head as if to say do not give them to me. The receptionist telephoned Paul Evans at his desk a short distance away who welcomed us over. Paul Evans then dealt with us throughout the process and turned an enquiry in to a positive sale. Some time after another couple came in to the show room and was dealt with by the other Sales Advisor who later took them on a test drive. It is "possible" that this other couple had a booked appointment with the Sales Advisor, hence his reluctance to deal with us.


overall our experience was fast and trouble free. With polite friendly sale staff.


Great team, friendly, open and willing to explore options and availability with my working routine. Staff really knew their products and what car would best suit my needs. HIGHLY recommended!


Easy to deal with. Good communication.


Great service from Renault London West. Pity that wait for car was so long.


Guillaume ithr salesman was excellent


Paul Evans the sales rep was extremely positive and patient with us and answered all our questions and helped us to decide on the latest Renault scenic grande model to replace our old one quite quickly after which he told us about the extras without being at all pushy and we are extremely happy with the way the purchase went


Really friendly staff, and very helpful


Visitor Parking is an issue and not all the sales people didn't seem to know all the facts about the cars. The sales person paul was very good he found us a good deal and we're pleased with our car


Was really good...helpful and kind


Very happy with overall dealing with Renault and Paul Evans the sales rep.I purchased the car through motorbility and was completly satisfied with the way Paul dealt with things and keeping me updated


It was good.


Up until delivery of car, I would say Renault London West would score 9. However, during and after handover is another story. I don't know the maintenance schedule, the warranties, etc. Still have not received my receipt regarding initial payment. Repeated emails have gone unanswered. They are probably very busy, but some basics would be nice.


No problem


The initial contact with the salesman was very good and he answered all my questions. He gave a very good account of the process. The utter fiasco on the day of handover could have been recovered by someone taking the time to keep me informed and perhaps apologising! Having been told that the car would be recovered and delivered to me the next day, I received no communication until I raised a complaint with Renault complaints. To this moment, I've heard nothing from any manager in the way of apology or about the promised goodwill gesture. I really think Renault West London is a joke when it comes to customer service. I will probably never buy another Renault but if I do, it won't be from West London.


Nothing to add


Already done


I am pleased with my new car but I'm dissappointed that I didn't recieve an after sales call which was promissed.


Very good


It was all fine


Professional, Knowledgable, Friendly and Efficient


My sales advisor Mr Paul Evans was amazing and brilliant, he did everything humanly possible and proffesssional to keep me happy and satisfied, he was in regular contact with me while my car was been built in France and the journey to UK. I personally rate him more than 200%. He made me have the car.


The worst in my life


Roy was very friendly and helpful.


The sales person was exceptional but the bodywork people were less than adequate i'm afraid to say ,very slapdash way of working was not satisfied with their work.


Luke was VERY VERY friendly with my two disabled children and made them feel very welcome when choosing our new disability car


No problems so fine


Car was a mess needed a full clean otherwise very good.


Nicole, Luke , Roy and the receptionist were very helpful. They made the experience worth wild.!


Paul Evans was excellent throughout the process of buying the car from the initial enquiry through to delivery. The delivery of vehicle was a little later than expected but not a major issue. Absolutely love the clio i purchased very pleased with everything. My only complaint is with the 7 day free insurance on offer as i contacted them on several occasions to be constantly put on hold, in a queue for over half an hour on every call. Otherwise an extremely happy customer with a wonderful car to match. Well done to renault. No contact made since purchase over a week ago but nothing to report in terms of problems!


From start to finish the whole experience was fantastic from ordering to handover


I have used Paul Evans for buying a new car twice now and in Paul you have a good guy at the front for Renault


Dealership is difficult to reach and often does not respond to emails. There were long delays (9 months) with our order with only few updates. Overall my purchase experience has been poor even though the car is great to drive. I am still waiting for the dealership to settle my part-exchange and get back to me about the paint defect.


Just felt like everything was quite smooth from going to view the vehicle to handover. Great experience!


Two and a half years ago we bought a Captur on finance at this dealership. That was a challenging, confusing and frustrating process and we felt compelled to write to you then to alert you to our poor experience. You responded and explained this was unusual. We are writing to you once again as sadly our second experience has been far worse. After discussions with the sales rep - Roy Blacker - our initial frustration was chasing a receipt for the œ500 deposit we?d paid. Surely a simple part of any transaction but especially when paying a significant sum of money. We were then given a rough date of when the new Kadjar would be ready, approximately six weeks later. In the intervening time period we sent a series of chasing e-mails and made a number of phone calls seeking updates. It was very difficult to elicit a response as the phone system there is terrible and there are several numbers to call and no one ever answers the phone. On the odd occasion a receptionist answers, the call is diverted to a phone no one ever ever answers. We also wished to gain clarity from Roy on how to hand back our Captur, which we were assured would be a straight forward process and given it only had ?wear and tear? we wouldn?t be penalised by the finance company. When we did hand the Captur back, the assessment of the finance company was at odds with Roy?s view and we are now being asked to pay a large sum of money. Once the new Kadjar was ready to collect, we spent a week asking if roof bars were an option to be added on. Consultation with two other members of the team, Luke Wilkins and Alasdair Day ended with a week of muffled responses. How can the simple addition to our order add so much complication? We felt ignored despite endlessly trying to email and call, until the day we collected the car and were told only a few days notice were required for roof bars to be purchased. We felt we had done this but gave up for fear that this would make the whole process drag on. The final major hurdle occurred after we had spent just under a week driving the car. My husband discovered the paperwork used to set up our insurance and establish our resident?s parking permit, did NOT match the number plate on the car and V5 registration document from the DVLA: a document created by the employees of Renault London West. The car was supposed to start with an L number plate and ours had a B. We had been illegally driving our new car because the number plate had been incorrectly fitted at Renault London West. To offer some comfort, once we reported this issue they responded that evening however, ultimately this represents gross ineptitude that could have led to a great deal of trouble for us, and by extension to you, should an accident have occurred or the Police noticed the error. Buying a new car should be an exciting experience, however the amount of hard work and frustration and cost on our part to complete the deal has left us with a hugely negative impression of Renault. From start to finish, we had to call, email and chase for news on the arrival of our new Kadjar. The phone at Renault London West is never answered. Overall we found the whole process unacceptable - and would like to hear from you. We are pleased with our car but would never recommend buying a Renault to anyone based upon our experiences. I look forward to reading your response and understand it may take some time for you to reach your colleagues at Renault West to gain an explanation.


I purchased the car from Paul Evans and he was really good at listening and advising. It felt like I was with a family friend


Excellent customer service from paul evans


It was a quick and simple process that will definitely have me come back


Great service


First time buying a brand new car. We are now lifetime Renault customers.


My overall experience with the dealer and dealership was very satisfactory. The help and assistance they gave went above and beyond my expectations. I would definitely recommend friends or family members to Renault London - West London.


It?s very good and my family also very happy


The sincere approach of the sales executive has been very much appreciated/was very refreshing I have had a totally different approach by Peugeot which has put me off in such a way that I will never go near them again


Professional and transparent. I felt reassured at every stage.


Martin Conway 07773679981


From my initial visit to view the options available for a new 2018 Renaul Megane to delivery of my chosen Dymamique Nav the personal service, communications and support received from Paul Evans at Renault London West could not have been better. Paul provided excellent technical advice during my selection of the Megane. He clearly explianined the financial options available to me. Keeping in regular contact while waiting for delivery Paul made sure any paperwork was completed in good time. Although delivery was delayed by the recent bad weather Paul kept me updated and completed delivery within the rearranged time. The hand over day and explanation of new features on the car was excellent. As a family we have been buying cars from Renault London since 1992, currently just short of 20 cars over time. The service and support given by Paul as well as Mike and Jessica in the service department is the reason we will continue to return. Well done team.


It was a pleasure to deal with Guillaume as he was knowledgable, friendly and kept us fully informed.


Very helpful from day one. Sorted out one problematic issue with the order very quickly to my full satisfaction. Salesperson was very knowledgeable and helpful. Lead time of 4 months was a bit longer than I wanted but clearly not the dealer's fault. Car seems to be performing well but have yet to test Sports-mode properly.


Overall happy. Nice staff. Test drives rather short. No contact after delivery. Had small issue with heating but solved myself via system reset.


The actual hand over of the car was non existent apart from delivering the car. Not had any communication whatsoever from the dealer after the sale of the car.


I made contact with two dealers in my area. The first one couldn't be bothered to help. In contrast, I received a warm, friendly welcome at Concord Road and secured a good deal for a car that meets my needs. It was personally delivered to my home as I was nervous about driving an unfamiliar type of car for the first time on the North Circular Road. Perfect service! The car took a long time to come, but it was worth the wait.


Friendly, efficient and informative as well as clear. Altogether an excellent service by Mr Roy Blacker.


The service I received was very good .the delivery time was to long might put me off getting another Renault .

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I appreciated the early phone call to book my van in for its MOT & services, without which I would more than likely have had to wait beyond the mot renewal date.


The staff at Renault London West are cheerful, informative, and totally professional. My car is well looked after and I feel that I can rely on the service which I receive.


The service staff are always very pleasant


What is the point of making an appointment for the replacement of a part if the part is not ordered/received, making the service longer than needed. Next time I will go to Kwik Fit, they will order the part when I drop the car but it will not be any longer than Renault London West.


I am a motability customer who needs substantial adaptations to my car. The car failed it's MOT, and as it had special adaptions your garage needed to liaise with the adaption specialists. The staff member who was my point of contact was brilliant at recognising how difficult things could be for me without a car, and worked brilliantly with the adaptations team to get the car over to them asap. Unfortunately somebody at your garage misplaced my key, so there was a real delay, and I had to get a taxi from work to pick up the spare and await your guys to collect it. This lost valuable time but still the turnaround was impressive. My key was subsequently found. The only problem that remained was on delivery your driver failed to turn the adaptation system back on despite having been shown how to do so by the adaptions team. This meant I had to phone the adaptions team for instructions, and enlist the help of a friend who could physically follow those instructions. These set backs were disappointing, but the sheer hard work, dedication and informative performance of the member of staff liaising with me was very very impressive, and meant I could forgive the shortfalls.


As always my visit was first class.


Michael Merryweather was very helpful


Excellent


Service provided is excellent.


Thanks very much.


High marks are due to one man - the asst service manager. He went out of his way to help. Just shows how one individual can have such a huge impact.


Since I have owned Renault cars for many years, I have always had a good experience at Renault London West - London


Before the booking I requested a video of the service on my RS Clio with the dealer. They said theyƒ??ll do this. Once the service was complete I had not received anything, got in touch and they said itƒ??ll take a day or two. Two weeks later, still nothing. Emailed again and they said the dealer would look into this and get in touch. Not even an acknowledgement from the dealer to this day to say theyƒ??re looking into this. Totally unprofessional and not something Iƒ??d expect from a main dealer. Should learn from Mercedes servicing, videos accurate, clear and made available when the service is complete.


Great service. Keep it up.


Great service + kept me informed.


As always the staff were courteous, kept me up to date with progress and up front with the total cost


The guy I dealt with was superb. Only slight negative was that my car wasnƒ??t cleaned very well.


Collected car from my home and returned and this was a useful service.


The only frustration is the lead time for bookings. Had to wait 2 weeks for booking under warranty. Thanks Gary


Be handy if service opened at 7 to drop off, then at least we would be on site for 8.


My car (Clio 197) is coming up to 11 years old, Renault London West have taken care of it since new. In general, they have looked after it (and me) well, with the occasional hiccup but service staff always try hard to rectify any issues and solve the problems. People raise their eyebrows at me using a main dealer because of cost but I have always been treated fairly which is why I keep coming back.


There is a chronic lack of parking available which is a decided disincensive to use the branch.


always great service


Great service by all as ever. Steve G


The 2 people I dealt with in the Service Dept were very helpful on both visits: 1. Recall visit Most helpful gentleman. 2. Replacement of petrol tank. Even though another part for the exhaust had to be ordered, thus delaying work Michael was very efficient and delivered my car back home by Erol clean and a full tank of petrol. Thank you to all in the service department. PS (it was quite difficult to reach them by phone)


Long time waiting... I really need to decide if my next car will be a renault or not.


Good work


My experiences was very good


Great


Very fast and efficient service.


When I returned to collect the car, I had to wait half an hour. I emphasise that this was not the result of failure by the person dealing with me, as he was dealing (at length!) with another customer. However, there is no system to pass on a waiting customer to another representative, even though there was someone who could have taken my payment.


Excellent interaction with service rep and was also pleasantly surprised to find that the car had been cleaned inside too


Often have to wait for agent to quit telephone call


Friendly and professional


Busy car park, but staff and service provided are great


We have always been happy with the service that we receive.


Fine as usual!


The customer service from Courtney was superb


Im happy


Always problems getting in touch with the service desk , had to wait too long


I was booked in for an MOT and Service and then told all was ok for my MOT except for my number plate lights. I was advised that the brakes could do with changing as they were 70 per cent worn so I gave the go ahead only to then be told that a leak had been found in the calliper. How this wasn't spotted initially is concerning unless the leak was caused by the changing of the brakes in the first place, which is perfectly feasible as there was no evidence of a leak previously, but unfortunately I cannot prove. Therefore the job soon balloned into an expensive bill which I definitely could have done for cheaper elsewhere, and I certainly will be doing in the future.


Great service from Courtney, as always


I was happy with service


A friendly team, the service technician also went out of his way to show how some control equipment worked.


Iƒ??ve always had a good experience with the service team here especially with mr Micheal merryweather Who always manages to sort out our vehicles on time.


Poor service. Not interested in me because it was a 9 year old Clio ( actually my car for our children to learn to drive in-felt the dealership people it was my main car and treated me like I was not worth the effort. My buying power is large and I would expect you treat all customers as if they were likely to buy again. If you donƒ??t you will loose customers. I for one will never buy another Renault because of the service or lack of that I encountered. Very poor and and no surprise you are loosing market share. Your people are dismissive and have poor customer facing attitudes. Just my view but I expect many others will and do vote with their feet. I have. Our family little car for the children is now a new fiesta. Clio tradered in. That could have been a new Clio had your people been better.


Very good service


All ok.


Although the purchase of our vehicle from Renault Brayleys (Milton Keynes) was very troubled and the sold us a faulty vehicle. Once Renault West London took our vehicle in for repair, the while process was smooth and worked well


Ok


I had to wait 2 weeks the wrong part came twice but after 10 days i have been given another car for two days


Was told brake pads were shot and a leak was need to be fixed but unable to find it making me have to book in again. Got independent mechanic to look at it and was told thereƒ??s nothing to worry about as van is 10 years old and small leaks happen.


All went well.


good service


everything ok


All OK


Helpful staff


Good


Brilliant service throughout


friendly


Very good customer service


Excellent customer service


Ok


Ð??


All good


Good service


happy

  • Sort reviews by:

  • Would recommend
  • 03/02/2018

[no comment made]


  • Would recommend
  • 09/09/2017

All done over phone and E-mail


  • Would recommend
  • 04/09/2017

no


  • Wouldn't recommend
  • 30/08/2017

After purchase noticed r missing off the renault badge on back.phoned dealership twice told on order never recieved it .dont expect things to be falling off your new car when you paid £18000 for it .went to my local dealer and had to pay £47 for one .


  • Would recommend
  • 21/08/2017

We had test driven a car earlier so didn't need another. Very happy with the service we received.


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

I just had problems in after sales. First, my car comes without the puncture kit, but after some calls, I went to the retailer and the seller gave me the kit. But other important thing is that my finance from my old car is not cancelled, and I had to pay one parcel this month. After calling three times to the seller, I had to call twice to Renault Finance and no solution. I had to go in person to the retail and maybe I will have the refund in the end of the month. I am upset about this.


  • Would recommend
  • 11/08/2017

I live in Derbyshire and saw your advert on the net, at the offer price I decided to order and have the car sent by transport, paying by cash for both car and transport. I did not need to see the car as I had a Clio some yeas ago with the same excellent engine. The only thing missing is information on the 36 month guarantee,service intervals and costs. Regards J.P,Roberts


  • Would recommend
  • 11/08/2017

No questions though. But, just a word of appreciation to Reagan Rodribues who dealt with my buying process - Very honest and transparent. no game and straight to the point. Eventhough I had offers from other dealers, I decided to buy through Reagan because of his nice and gentle behaviour and attitude and not over-selling. He explained my every question then and there and I am very very pleased w.r.t. my customer experience. I would DEFINITELY recommend my friends or colleagues to buy through him. Please share a "Thank you" note to Regan and I am pleased to have bought my car through him. Thank you.


  • Would recommend
  • 10/08/2017

We had seen the rate at which finance would be offered and it didn't compare to what we were offered at our bank and therefore we didn't seek and hence weren't offered finance since we'd already stated to the sales staff that your rates are too high.


  • Wouldn't recommend
  • 07/08/2017

Dial was in kph needs sorting. Showroom was dirty. Staff ignore customers. Person who accompanied me on test drive barely spoke English.


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

The best salesman !!!


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

Test drive Qn:Purchased car over the internet (autotrader), so travelled down from Yorkshire to collect car. Car well prepared but glovebox broken. RRG reimbursed cost no trouble. Top marks to RRG. Also Immanuel rang to check how car was a week or so later. Far far superior to Evans-Halshaw and some others. Pity you are so far away! However, when next looking for used vehicle will check you out. Re: The car we purchased was found on Autotrader, do you list all used cars on your website even manufacturers you do not sell directly (eg Vauxhall)?


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

Was paying in cash, and live to far away to take advantage of any afters services. Murtaza the sales guy was great incidentally. Really helpful. The videos he sent were very useful as well...


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Not offered to meet the sales team as we live in Bristol. It was a pleasure to do business with Murtaza, Please thank him.


  • Would recommend
  • 20/07/2017

Finance and test drive not required.


  • Would recommend
  • 18/07/2017

Helpfull and satisfy on answers


  • Wouldn't recommend
  • 15/07/2017

yes, I paid additional fee for protective coating to paintwork. although I requested a guarantee or certificate to prove this was done, I have still not received any acknowledgement that this was done. Please confirm that I will receive this


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

[no comment made]


  • Would recommend
  • 04/07/2017

[no comment made]


  • Wouldn't recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

2 very nice and knowledgeable salesmen Daniel and Chris thank you.


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

none


  • Would recommend
  • 04/06/2017

No


  • Would recommend
  • 03/06/2017

Murtaza was great. Very happy with the vehicle. Only one minor gripe was that we delayed handover to allow for certain work to be carried out, including the removal of two scuffs on the front of the car. Unfortunately this wasn't carried out so now I've got to arrange to take my vehicle to a nearby Renault or bodyshop to get the work done and claim the cost back.


  • Would recommend
  • 01/06/2017

my only issue was that it took nearly two weeks before we collected are used Clio due to one key missing and a replacement taking 10 days, our used salesman Richard Tanswell was very helpful and was great to deal with.


  • Would recommend
  • 26/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Wouldn't recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 04/05/2017

We ordered and paid up front for four pre-reg Clios PLUS delivery - it took almost 4 weeks to receive the first three and at almost 5 weeks later, still waiting for the last one. Been lied to repeatedly by salesman and the service/complaints process is so complicated that no one I speak to will take any responsibility for resolving the mess.- Given the choice, wouldn't go near this dealer again.


  • Would recommend
  • 02/05/2017

The new car I chose had to be transported from Manchester,I was amazed that it was not possible to source a Clio nearer to home ,, London at least!!!.


  • Would recommend
  • 30/04/2017

Yasin was excellent and very helpful


  • Would recommend
  • 28/04/2017

Everyone was very helpful on both visits we are very pleased with our new car and would certainly visit again.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 27/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Wouldn't recommend
  • 23/04/2017

The entire process was ruined by your negation of responsibility to have the car key fixed before the car was delivered to me. Yasin assured me when I agreed to buy the car that the key would be fixed before I took delivery. At collection the key was still broken and Yasin said that if I took it to VW they would easily fix it - but this did not occur as it took me two visits and much cajoling with VW to eventually get it fixed. After the first visit I informed Yasin that the key was still broken and he said I should take it to Halfords. What Yasin should have done was immediately offered to have the key collected from me and repaired and then returned to me, rather than me having to chase around at VW to have it repaired. Extremely poor customer service - if you promise to provide something then you should do it and not get the customer to spend their time, effort and energy having to do your job.


  • Would recommend
  • 22/04/2017

Really good sales - really helpful and Murtaza has taken time to sort out paperwork for me. I was a little disappointed not getting any cleaning products after paying for paint protection etc. I will recommend Murtaza to friends & collegues - lovely car - Thank you Dave


  • Wouldn't recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 20/04/2017

it was a great experience dealing woth you.


  • Would recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The two staff members I dealt with (Murtaza and Reegan) were helpful and good to deal with. A couple of admin points however...I enquired about the car by message through Car Guru and received no call back or e-mail response at all. Also, when I phoned my call was transferred from Reception but then not answered on two occasions. On the third attempt, I was put through to the wrong Department who said they would transfer me to the right one and instead cut me off. All of this made for very poor first impressions of contact with Renault West London. Getting parked at the premises was also challenging!


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

No.


  • Would recommend
  • 07/04/2017

Hi, we had an issue with the car on the day that had us waiting for over one hour. Although Murtaza kept us updated this was finally resolved by our local branch. Also in the past week we have contacted Murtaza twice via email on sorting the missing car manual / service book without success. This book should accompany the car whilst also showing the service record that is has just had. Could I kindly ask for this to be sorted to fully complete our car purchase. Thank you.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Wouldn't recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

No


  • Would recommend
  • 04/04/2017

no - transaction was one of four done over the phone and by email on behalf of a corporate buyer, hence no finance or test drive, etc. being offered Chris was excellent and smoothed the transaction.


  • Would recommend
  • 01/04/2017

Richard was very good, not ata all pushy but very polite and helpful.


  • Would recommend
  • 29/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Service was fantastic, we were a long distance buyer so extremely important to have good feedback. Noticed some stone chips when arrived to collect, however, paint was posted to correct, still waiting for Service history information as book not stamped.


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

Very happy with all the service & help we recieved buying our new car


  • Would recommend
  • 09/03/2017

[no comment made]


  • Wouldn't recommend
  • 09/03/2017

Absolutely dreadful service! The seller were absolutely impossible to reach and I still do not have all the paperwork with me!


  • Would recommend
  • 06/03/2017

the questions were not relevent as the purchase was cash and bought online/ telephone.


  • Wouldn't recommend
  • 06/03/2017

why does my clio do less than 40mph when the salesman told me i could get upto 80 mph? my old clio was much better.


  • Would recommend
  • 24/02/2017

No, but I would like to say that sales person I dealt with Richard was very professional curtius and very helpful and it would be good if you can feed this back to him thanks


  • Would recommend
  • 24/02/2017

No


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

Richard Tanswell was excellent throughout the process.


  • Would recommend
  • 21/01/2017

Very helpful and informative without being pushy


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 15/01/2017

I bought from you from far away so yest drives were not practical. After sales would be irrelevant too as I am about 150 miles away. The service I received was superb though. Ahmad was very professional and helpful giving me the confidence to buy


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 31/12/2016

[no comment made]


  • Wouldn't recommend
  • 28/12/2016

Yes payed for matts, tank of fuel and the body work ,seats to have a special wax sealers this was not carried out not very happy that I had to ask if this had been carried out when the van was sitting around all day


  • Wouldn't recommend
  • 21/12/2016

We bought a pre registered car from you, delivery took over two weeks!, communication was non existent, the only good part of the transaction was the guy who delivered the car, he was the only one who knew what he was talking about


  • Would recommend
  • 19/12/2016

[no comment made]


  • Wouldn't recommend
  • 05/12/2016

We have still not taken delivery of the two vans we have purchased. The service has not been good. We are very disappointed and will look to others in the future for supply of future van requirements. Maybe if our calls had been returned and kept informed we would think differently about the service you provide.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 30/11/2016

I had a problem with the lights, It was sorted out quickly .I left very happy with the car


  • Would recommend
  • 28/11/2016

This was the 3rd van I purchased from yourselves so there was no need for George to offer me finance as I asked for it on my initial email to him and we didn't require a test drive. George was very accommodating in terms of getting me a van ASAP and made every effort to keep me updated with the progress throughout. I wouldn't hesitate in recommending Georges services if anyone I know needed a new van.


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 19/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

A small issue has arisen with the car and needs sorting out under warranty. Unfortunately it appears I have to drop the car into the dealers, leave it there for the day, and collect at the end of the day for what might be a five minute job. This is wasting my time and Renault's time. Very disappointing that I can't just call into the dealer to have the problem sorted.


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Extremely good customer service. I have already recommended your services. Did not request a test drive nor require one.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Wouldn't recommend
  • 06/11/2016

I have sent a seperate email to the salesman I was dealing with. The car was bought in good faith after seeing the images online and trusting Renault Retail as an organisation that valued customer service. When I collected the vehicle from the transport company, it soon become apparent that the vehicle had not been valeted and the interior can only be described as filthy. I'm fully aware that I was not buying a new car but to collect something in that condition was disappointing to me and very upsetting for my girlfriend who hopes to use this everyday.


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

Excellent service by the salesman.


  • Would recommend
  • 28/10/2016

No.


  • Would recommend
  • 25/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 23/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Wouldn't recommend
  • 17/10/2016

How can I give you real feedback on our worst car buying experience ever?


  • Would recommend
  • 16/10/2016

I originally chose finance and then on the day paid cash, this was not handed over to the finance department however and now having to sort this out myself. No proof of purchase receipts given which would have been helpful


  • Would recommend
  • 14/10/2016

in relation to the last question we were already familiar with the after sales service available having previously purchased a Clio from Renault West London


  • Would recommend
  • 14/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

No


  • Would recommend
  • 06/10/2016

[no comment made]


  • Wouldn't recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

Thought the customer service was excellent. No pushy salesman, just helpful advice and was able to answer any questions we had about the car. Really pleased with the car and appreciated the free delivery.


  • Would recommend
  • 05/10/2016


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

I am very pleased with the car.unfortunatly the car arrived with no handbook or service record book.i phoned chris straight away who said he would sort it out.its been a week now my calls are not returned an I still have no handbook or service record book.i would be grateful if you would look into it for me.many thanks Elizabeth wilson


  • Would recommend
  • 03/10/2016

The service we received from Yasef was exceptional, he was very knowledgeable and answered all our questions. Lovely salesperson which makes a change.


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

Excellent service, will return for my next car.


  • Would recommend
  • 22/09/2016

[no comment made]


  • Wouldn't recommend
  • 19/09/2016


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

Finance was not offered because we made it clear from the ooutset that this was to be a cash purchase.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

The service I received was excellent and worth the travel. Matt was extremely helpful and knowledgeable regarding my vehicle as well as the range as a whole.


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

We have not received the car and now expect delivery one week late on 12th September


  • Wouldn't recommend
  • 04/09/2016

Car was not cleaned inside very well. Ten mins down the road puncture appeared on dash. Was a faulty valve key battery was low and not working properly. Was told I will get reimbursed for expenditure but not very impressed with after sales service. Was a very stressful few days


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

No


  • Would recommend
  • 27/08/2016

The sale was conducted in a thoroughly professional manner, all aspects were covered appropriately & it was nice to feel that you were not being pressured into making a purchase. Full marks to Richard Tanswell.


  • Would recommend
  • 19/08/2016


  • Would recommend
  • 19/08/2016

I'd like a 'maybe' option for 'would you recommend us to a friend'


  • Would recommend
  • 18/08/2016

I live in Newcastle so the purchase was done on the internet and the phone. I found all your staff very helpful. All my questions were answered promptly Thank you the car is excellent


  • Would recommend
  • 17/08/2016

It was clearly too busy for the amount of staff on duty. All in all it took 3 hours to have a test drive and seal a deal. The person dealing with me was trying to juggle several clients. Not good.


  • Wouldn't recommend
  • 13/08/2016

I found the whole experience totally unacceptable, firstly I never had any callback from your garage despite assurances that I would on 3 separate occasions, secondly when I arrive to collect my car i was told to wait a minute whilst the car was brought round to the front and ended up waiting 30 minutes with no apology just to be told that the car was still be valeted despite pre-arranging the collection time and finally I noticed the other day that the rear windscreen wiper wasn't working and when I checked it i noticed that there was no rear wiper blade at all just the housing for it so not sure how this got past the pre-sale checks I assumed must have taken place prior to collection last weekend...


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

Not introduced to Aftersales as I live in Bedford and won't be using your dealship for servicing.


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

I had a question about the servicing required on the vehicle to maintain the manufacturers warranty. I have not yet received a reply.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No


  • Would recommend
  • 17/07/2016


  • Would recommend
  • 12/07/2016

Great experience all round provided by Renault west London


  • Would recommend
  • 12/07/2016

Fantastic service just waiting on Paperwork for the warranty . Very pleased with my first ever Renault. Won't be my last,,,,


  • Would recommend
  • 08/07/2016

Was given the number to call if any issues, but not introduced to anyone. Sales guy was very helpful, not at all pushy, not in your face at all. Did not feel we were getting the spiel - answered all questions, gave us options. All in all very good.


  • Would recommend
  • 06/07/2016

The car was driven to my home for me. Thanks


  • Would recommend
  • 05/07/2016

[no comment made]


  • Wouldn't recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Wouldn't recommend
  • 28/06/2016

We viewed the car on bank holiday Monday the 30th of May. Had a test drive and completed the deal there and then. Upon leaving I had one last look at the car (which was in almost perfect condition). Unfortunately I noticed the NSR wheel arch liner had become detached at the bottom in front of the wheel. It had been blowing back onto the tyre and worn a hole through so needed replacing. I pointed this out to Richard he noted it and he was hopeful that we could pick it up on Saturday the 4th June at around 10am, as it also need its first service. I'm an ex employee of Retail Group and knowing the lack of communication that goes on within dealerships called Dan Bickell (who I used to work with at Croydon) and asked him to order an arch liner, in the vain hope that it would get fitted at when the car was serviced. (I knew this was a long shot) Unfortunately the car wasn't ready for collection on Saturday but Richard kindly offered to deliver the car on Monday June 6th after hours. He put some fuel in as a courtesy too. The service had been completed as expected but the old damaged wheel arch liner had been just re-secured. Richard claimed that the external wheel arch trim had been replaced in error. Clearly it hadn't and it was the old wheel arch trim and old damaged arch liner. This was very disappointing for me especially as I'd gone to the effort of calling Dan and him ordering one. I have pictures of the damaged arch liner and also the arch trim (clearly original as it has slight scrapes). I'm quite easy going and not unreasonable but disappointed that the arch wasn't changed on an otherwise showroom condition car. For me it took the shine off what was otherwise a smooth transaction. The car is great otherwise and we're very happy with our purchase. Regards Chris Taliadoros


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Wouldn't recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

Just to let you know both Chris and Ahmad were very helpful and made buying my car a delight,see you again in 2 years !!!!!


  • Would recommend
  • 07/06/2016

[no comment made]


  • Wouldn't recommend
  • 05/06/2016

Excellent service so far


  • Would recommend
  • 04/06/2016

None at this time


  • Would recommend
  • 02/06/2016

One of the air vents in the back of the car needs fixing ,it was like it when I collected the car.Can this be fixed?


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 27/05/2016

No Ahmed was excellent and l would ask for his help again should l need another car. Anthony Ryan


  • Would recommend
  • 25/05/2016

I was given no proper bill of sale or receipt. I have had to phone (not easy to get through) to send me one.


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

As I live in Nottingham the Renault West after sales service may be a possibility as I visit London 5 or more times a year otherwise will have serviced in Nottingham or Leicester.


  • Would recommend
  • 13/05/2016

The after sales service was not needed as the car was to be used in Tyne and Wear. The salesman Chris Beasley was super friendly, and helpful at all points and I would certainly make a point of contacting him fist at the dealership, before speaking to anyone else. He made sure that we were offered GAP, but never offered finance as he knew we were a cash buyer. Excellent service all round. Thanks Chris.


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Aftersales wasn't relevant as I came up from Cornwall to collect the car for use there. Mr Taher gave me a full and accurate description of the car with a video that showed me exactly what I needed to know in order to purchase at a distance. A lovely car!


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

The advertising for the car I purchased was wrong it said it had features that it actually didn't. Had parking sensors fitted by you garage and they were the totally wrong colour. Now the car has to go back to be rectified. I think some of your sales staff should have better product knowledge some questions we asked were not really answered properly.Also there was no proper hand over explaing how things work and where things were on the vehicle


  • Would recommend
  • 03/05/2016

fantastic staff


  • Would recommend
  • 30/04/2016

Just wanted to add a mention of special thanks to Richard, who was wonderfully polite, professional and knowledgable. Fabulous service and I LOVE the car :)


  • Would recommend
  • 27/04/2016

I just want to say my salesman, Ahmad Taher, was excellent and maintained a high level of professionalism throughout despite me being a pain in the neck.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

USB port on stereo does not appear to working. Will not charge phone or play music from USB stick. (can charge phone and play USB stick in other car). What is the best way of getting this fixed? Thanks.


  • Wouldn't recommend
  • 22/04/2016

i do not have any questions,but an honest feed back.I do not recall being treated in such shambolic manner as a customer for quite some time now. Initially i had agreed to buy a pre reg CLIO,had paid a deposit and got given a registration number,had even got it insured(and then had to cancel that insurance and re insure the car i was driving,both at a cost),to be told a day or so before delivery that that vehicle was actually sold to someone else and i won't be getting it. Then to make the matters worse,i was given the Name of Chris Beasely(as the gentleman who handled my first failed transaction was going away on hoilday.) I kept on phoning chris and leaving messages without him ever coming back to me,i thought i would have had better treatment even if i was applying for an unsecured loan.Eventually i again had to visit the showroom to make contact and as i really needed the car(having by now reaching a date where i had to sell my car to the buyer,who i had already let down once) and had no choice.i did write an e mail complaining and got a formal reply,that's all.I wish i had the time find the right people at Renault to send this message to,as i have a feeling if this message goes to This dealership only,nothing will get done.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

To caveat the above responses I did make it clear to the salesperson that I did not need finance and that we did not leave near to their site. To improve the customer experience the initial customer engagement in the used car centre needs improving as we waited a long time for someone to even speak to us, once they did the experience was great but we could easily have given up and walked away by then


  • Would recommend
  • 12/04/2016

Is there someone I can call just to get a few tips on things that aren't too clear (to a "mature woman"!) in the handbook? Otherwise everything went perfectly. Very pleased with Richard's prompt attention to everything unlike the procrastination on the new car sales side. although now I am happy they did procrastinate!


  • Wouldn't recommend
  • 09/04/2016

Just wanted to say, I'm very pleased with the car. Arranging the sale was easy, but once I had paid the money it became impossible to arrange picking the car up (I live near Liverpool and was travelling down especially to pick up the car.) Nobody ever answers the telephone, and it was unclear who exactly I needed to speak to as the original salesman was on holiday. I was unable to arrange an appointment time (despite trying repeatedly for a whole week), so had to turn up when I could. Unfortunately this meant an hour and a half wait in the dealership, during which time I was not even offered a cup of tea. My partner had to go to M&S across the road to find some sustenance, as we had no idea how long we were going to be left sitting there. It took over an hour for anyone to even acknowledge my existence. In general, customer service was poor and clearly there was a lack of staff (I wasn't the only one waiting for a while, although I was there the longest). The salesman was very good once he had time to see me.


  • Would recommend
  • 07/04/2016

2 Questions. I was promised a Health check on the vehicle, but the relevant paper with that information has not been left in the car. I do need this, please. Second , I need a statement or written agreement that the first service(in September) with come under Warranty . This was verbally stated to me but now I need a written agreement. Thank you


  • Would recommend
  • 02/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

No further questions a good experience after being let down by your Slough branch.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

Great service, very friendly staff


  • Wouldn't recommend
  • 24/03/2016

we saw the car online and came up from Bristol to buy it, l am very very pleased with it


  • Would recommend
  • 10/03/2016

[no comment made]


  • Wouldn't recommend
  • 07/03/2016

Was not informed about the bluetooth streaming problems. Just learned form a Renault technician that this is a known problem with all medianav systems. This is terrible.


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

It's only fair to point out that I was a long-distance buyer. It wasn't feasible to arrange a test drive or to meet the after sales dept. The sale was arranged as per my requirements and I am extremely satisfied with the level of customer service provided and I have no complaints to raise.


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

After sales department not required live 50 miles away.


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 16/02/2016

I said that I didn't need finance. I'm sure that I couls have had a test drive if I required one. As I live 80 miles away from West London I don't think an introduction to the aftersales department was necessary.


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

One comment I would like to make is that when I first came to the used car office everyone was very busy with customers. There were however one or two people who did not have people with them. They made to attempt to speak to customers (there were 3 people waiting) to apologise for keeping people waiting. As a result I walked out and could have been a lost sale.


  • Would recommend
  • 08/02/2016

I was very impressed with all the staff we dealt with and the level of service was exemplary.


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

Fantastic service. Another stress free purchase done by ahmad in sales. Thank you ahmad. If I need another van I will be in touch again


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

Top rate customer service from start to finish thank you and yes I love my car.


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

We were told that the vehicle had a full pre-sale check, but we soon realised after collection that their was no sound from the sat nav or radio and the stop/start had failed.


  • Would recommend
  • 20/12/2015

[no comment made]


  • Would recommend
  • 14/12/2015

Tony was very nice to deal with . Car parking for customers is a problem as there is a great shortage of space .


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

Sale all arranged over the phone so test drive and after care options were not relevant. P/Ex and cash so no need for finance.


  • Wouldn't recommend
  • 09/12/2015

I live in Wales and found the car via the internet. I had been on a test drive in Shrewsbury. I did not need to visit your aftersales department, as my servicing, etc will be done in Shrewsbury.


  • Wouldn't recommend
  • 09/12/2015

I wouldn't recommend you because the car I wanted initially couldn't be found even though there was a picture of it on your website. Also I paid for delivery which was fine but I wasn't made aware that my car was being driven down thus adding mileage onto it. I thought it would have been on a transporter lorry, so not very happy with this at all. I have complained but no response (e mail only)


  • Would recommend
  • 06/12/2015

Not a typical sale as I had already selected the vehicle, a company of car of a Renault Director, which was to be disposed of through the Renault Retail Group.


  • Wouldn't recommend
  • 04/12/2015

Having taken the car to my local Renault garage today they were somewhat shocked to find that the car had not under gone the recall check re brake pipes before being sold to me!! I would appreciate your comment .


  • Would recommend
  • 03/12/2015

No further question, but would like to say that I am very satisfied with the service I received.


  • Would recommend
  • 02/12/2015

Customer parking is in short supply !


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

No questions but I would like to say how well I was dealt with by Richard Tanswell


  • Would recommend
  • 01/12/2015

I am disappointed that the sat nav was not updated at the time of purchase. We were cash buyers and you had plenty of time to update before we took ownership of the car


  • Would recommend
  • 01/12/2015

Richard was very helpful, but disappointed that I have had to take the car back yeataday and have to go back again due to the wheels being refurbished on the car and over spray all over my red brake calipers.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015


  • Wouldn't recommend
  • 24/10/2015

This is the third car I've bought from Renault London West. I am not happy with the service this time round. I am still waiting for the spare key and the passenger wing mirror needs to be replaced. I don't understand why a repeat customer is treated in this fashion.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Wouldn't recommend
  • 06/10/2015

Why was my car given to me with a knocking on the steering and a rubbing in reverse coming from somewhere when we ordered the car almost three weeks before we collected it. Surely it should have been checked before collection as now I will have to return the vehicle to be looked at and repaired. However I would like to say that the salesman Ahmad was extremely helpful and pleasant


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

No finance offered as was paying cash


  • Would recommend
  • 02/10/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

No very happy with what I got


  • Would recommend
  • 07/09/2015

[no comment made]


  • Wouldn't recommend
  • 05/09/2015

You handed over a car with a broken mirror indicator and a guy who sold me this car is just trying to get rid of me. I contacted him twice.


  • Would recommend
  • 04/09/2015

Both Chris and Ahmed were helpful and the car handover was conducted well and presented the new car in an informative manner.


  • Would recommend
  • 04/09/2015

NO


  • Would recommend
  • 03/09/2015

I checked no for the above as we live in Plymouth and drove up to collect the car, so won't be coming back to this garage until I need another car.


  • Would recommend
  • 28/08/2015

My family has bought cars from you in 80's 90's and 00's and it was a simple choice to come back to Renault.


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

No questions, however i would like to say that i had a very good experience with yourselves. This is the first time i have purchased a car from any main dealer and i was well looked after, it was a shame the finance company took far too long to decide and ask for more information very late on. I would like to point out that Paul Lloyd was a very genuine and helpful sale person! He tried his best to get everything sorted and i felt very happy with the service he delivered Would come back again!


  • Would recommend
  • 10/08/2015

Offer of finance was withdrawn not once but twice. When I finally bought the car (with cash) it was declared broken, so I was offered a courtesy car. And then another replacement. A very patchy performance, but the third salesman I felt with was very professional and efficient. Unlike the first two!


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

No


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

As I live in a different part of the country some of the questions aren't applicable


  • Wouldn't recommend
  • 06/07/2015

Bought car online unseen hence no test drive. Live 140 miles away so no intro to after sales. Car not prepped very well in terms of interior valeting - dirty sticky marks in front door pockets (looked like dried spilled liquid /fruit drink). Bits of a child's toy? under drivers seat. No warranty documents with car.


  • Would recommend
  • 06/07/2015

Very pleasant experience with excellent attention and service from Mr Peel.


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 28/06/2015

Sale was well organised. The salesman Chris Beasley was professional, clear in his explanations and made the paperwork as straight forward as possible.


  • Would recommend
  • 28/06/2015

We were probably introduced to the after sales department as we live the other side of London and will go to another Renault branch (Orpington) for servicing. We were attended to by Mr Paul Lloyd, who dealt with all our questions in a professional and helpful manner, was patient and helpful with our many queries, and managed o get the car ready for us to meet a tight timetable. He made the trying process of buying a new (to us) car, with transmission that we are not used to (automatic), as easy as it was possible to be. We are grateful to him.


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

Aftersales was discussed, but due to the fact that we live some 2 hours from your location, servicing etc was always going to be done at my local Renault dealer.


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

I am extremely happy with my purchase from renault West. However I did go to renault Enfield and the customer service I received from renault Enfield disappointed me soo much I perry much walked out.

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