Renault London West

0203 199 0313
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Paul was helpful and gave me plenty of detail regarding the car and finance deal. He made the purchase much more straightforward and had a very good personable manner.


This is my 4th car from Renault I have anew car every 3years and never had trouble I'm very happy with the service happy new year to you all


Very happy thanks


Exstremly satisfied paul was a caring and understanding to my needs he was polite and very reasuring


Friendly staff and informative. Very good service and made me feel like a valued customer


I was promised a years free insurance when I agreed to purchase the car. The dealership are yet to honour this agreement. As a result, I have paid a considerable sum for insurance and have had to repeatedly chase the dealership without success.


The Motability specialist named Guilleme was great and kept me informed of what was happening. Great customer service.


After purchasing my new car I was given an expected delivery date of the new vehicle. This date was not met, I was not informed, I found that the only communication I got was when I called the show room. Calls to the show room are answered after a long wait time. The person I needed to talk to was rarely available. I did not receive responses to my emails either making communication with the dealership very poor. My finance was completed incorrectly resulting in my free year insurance not being processed. I was the one who needed to continually chase this and I feel it was only resolved because I stressed the importance and time restraints. This was a very stressful time, I lost my temper and I should not have been left in this situation.


Excellent!


The service we received was excellent. Both times we arrived we were made to feel welcome. The salesman was very knowledgeable regarding the vehicle and specification. He kept us informed throughout the purchase. We even received a video of the car when it arrived. Upon collection he took time to fully explain all the features and equipment. We are very happy with our purchase.


Roy was excellent and very clear in his explanations. A very good experience with Renault


Roy Blacker should be C.E.O.


I drive a Motability vehicle and apart from the amount of time it took to deliver the vehicle I'm satisfied with all the aspects of the lease.


It was very nice. I was very happy with everything in Renault London West.


Pleasant surprise to be presented with a cake when we came to collect the new car.


Paul Evans couldn't have been more helpful or attentive. The whole process went very well. The only issue I had was that I signed up for unlimited mileage but i had to dign up to a 12,000 mile contract with RCI with excess mileage penalties under the promise that after a month a letter would be issued confirming that I really do have an unlimited mileage contract as advertised by Renault. This process needs to be sorted out going forward. Unlimited means unlimited. Regards, James Langstone


Good


Was very impressed with the whole experience of buying a brand new car from Renault


Luke the salesman was very proffesional but friendly at the same time.very nice man


Sales person ms mcbride and her manager mr Shaw r exilent


One of the best automobile customer service experiences.


Paul was a great help throughout the purchase


- It was difficult at times to contact the dealer looking after my pusrchase. - I booked a test drive in advacne but umber plate for the car were not available whe nthey were neededand had to be looked for for probably 20 min if not more incurring some delay. - Dealer would not know few technical details like the depth of the boot compared to a Megane or the turning radius.


The location could have been a bit more central rather than the A40, a real pain to get to or from at peak times


i have been a loyal customer for many years with Renault London west and as long as Renault continue making vehicles that suit my needs i shall keep returning. The service i received was fantastic all the way from Luke at Sales to the service and spares department.


The vehicle was as expected and was delivered earlier than expected.


Liked that it was made personal


We had a very helpful salesperson deal with our initial questions when we visited (without an appointment) and who dealt with us throughout. Communication was excellent throughout.

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Outstanding service from Mike Merryweather. From the welcome, to the diagnosis of repairs needed as well as M.O.T. and servicing. Very efficient, professional and courteous manner and customer service. A credit to Renault.


Everyone within the Renault showroom complex are all very friendly and helpful and in most cases go the extra mile to make you feel comfortable while the car is being serviced.


I have always had good service from Renault West London and Mike Merryweather has been exceptionally professional and helpful.


Most importantly i dealt with just one individual at all times during the day, he made me feel that he had taken responsibility for my vehicle during the visit to the site. Most impressed with his warm, friendly and knowledgeable approach.


When discussing fault with Service Reception the person dealing was friendly and efficient. Given likely time for repair which was kept to and contacted by phone when vehicle ready for collection. Found staff to be friendly and efficient.


Great service , sorted a few problems I had with vehicle , friendly and efficient ..


Mike who dealt with me was very good


Good helpful staff looking after my car


polite helpful


Cortney was excellent giving one of the best customer service i have experienced


Fine though quite pricey


I had no issue with the physical service or costs. The initial person I met to book my car in asked me to wait while he was doing paperwork in front of me! - not professional. I was handed to another individual who's manorism and attitude was not welcoming and was extreemly dour! the impression I got was that he was talkng down to me and really didn't show any respect and had a very negative attitude. I also have a Mercedes and that is serviced by Merc main dealer in Temple Fortune. A completely different customer approach! welcoming and professional I doubt I will be returning to Renault West London


No issues at all


I had a good experience excellent service Michael was the very helpful.


As it is far from where i live, it would be good to be able to get repairs done at week end rather than having to take a day off.


As explained previously my vehicle was returned with the charging lead lodged under the new battery and I could not charge my vehicle. It was also parked outside my bay and because I had no power to charge it residents then complained.


Excellent. Service and warranty work done as promised


Nothing to add excellent! Even my dog was welcome. Mike ( service manager) was disappointed when my wife's service was due, but no dog with her


I would say the only problem I had was having to wait 2 weeks for an appointment. It was over the New Year period but the problem was a message saying 'power steering fault' - which could have been really serious, so I didn't want to drive any long distance just in case. Waiting 2 weeks to get it checked out was rather too long.


Good service


The service manager Mike was extremely helpful and professional. Constantly kept me informed what was happening. Very reliable and a credit to Renault.


Renault London West-London is a Passion for life, exactly as it says it. My Renault Scenic Megan Car is now handled professionally by it's manufacturer and most importantly the cost is more reasonable than before. More secured employment for the future generations. A big smiley for you :)


Courtney Morgan. Left me voice message when he couldnt get hold of me to confirm my car needed a part which was not in stock. I was given a coutrsey car.


happy


Overall experience was good.


Great staff behind the desk - very polite and professional.


Friendly staff. Great communication.


Whenever I bring my car in to Renault I normally deal witj Michael Merryweather who is always very polite and accommodating he always make sure he deals with me on a first name basis making sure that my needs are dealt with individually he never makes me feel unwelcome and there is nothing that I can't ask that he will not try to achieve his customer service skills are exceptional and he always gets the job done I have brought cars from three other dealers and I have to say that this is the best customer service I've ever had when it comes to dealing with my car I feel as though I can pick up the phone and ask any questions when it comes to Micheal I feel like he knows my situation and tries to accommodate me as I have a registered disabled child he always remembers this and endeavours to do his best to make sure we are roadworthy Mr Merryweather is an attribute to the company he is kind empathetic sympathetic friendly caring and if somebody who loves their job I would definitely recommend his service to anyone.


proffesional & polite


Professional and customer-focussed.


Had a really quick service this time.


Very helpful staff, in particular, Mike Merryweather.


brought car for change tyre due to puncture. Tyre was in stock and an appointment agreed and scheduled. Left car to change the tyre in the morning and told me that after 4 pm the car should be ready for collection. When I arrived to collect the car they told me that the tyre was not in stock thus the car was not fixed and I had to book another appointment the following week. . No phone or text to inform me for that. Furthermore, the car has mist in both front headlights so I asked to check them because it is the brand new megane under warranty and the response i got it was "It is a known issue and we cannot do anything about it"


Very welcoming and dealt with efficiently by staff. I waited for vehicle and was kept updated with progress of the work being done by Courtney the member of staff handling my appointment.


Efficient and straightforward


Took three visits to resolve my original problem despite me telling them exactly what was wrong in the first place


All staff very helpful


Courtney the service manager was very helpful and friendly.


The service is always of the highest order Even when busy Ivor always does his best to accommodate


The staff are always courteous and very friendly. The only issue I have is with my 2014 Renault Captur, from the first day I collected my brand new car, I was advised by the then manager to return it the first working day in January 2015 to rectify the unfinished work as it is the first Captur and ever since that day to this (the car is booked in again on 16th January 2018), there are ongoing and recurring issues/problems that have and will continue to inconvenience me. Renault UK are only prepared to offer me (for all my inconvenience) £300.00 to put towards a new vehicle due to the ongoing and recurring issues/problems. Is this amount fair and justified? No, not at all. I have been a loyal Renault customer since 2nd January 2008 when I purchased my Megane. £300.00 is not enough for my loyalty and inconvenience throughout the years. I would like Renault UK to re-think the amount on offer. Renault UK can either facilitate the funds to allow me into a new trouble-free Captur Or Do not charge me for future servicing, MOT or any fees due for repair or maintainance of my Captur as long as I am the registered owner. The above were the options I text Mrs Pat Moore on Monday 23rd October 2017 before she went on leave. However, Mrs Moore did not respond and a young man (I had no previous communication with) took over her case load and was brash and dismissive with his "best I can do" offer of £300.00. Thank you for your time Kind regards Miss Luna Thompson


Very courteous and fully informed of findings


My car quite suddenly developed an alarm fault (the worst kind, intermittent, random and in need of investigation) over Christmas, and we were due to drive to France for New Year. It's a short working week for everyone, but Mike Merryweather was so helpful; I brought it in and within a day the fault was diagnosed and fixed. We got the car back the next day, and it was even valet cleaned. Great service, particularly given the staff shortage over the holiday period. I really appreciated being able to drive off on hols without having to worry about anything!


THe team are great ... keep up the good work guys


Came in for mot needed to be some where else at the same time given a courtesy car to help me out Michael was brilliant as usual


Prompt service, kept updated and all issues dealt with.


I was very pleased with the technician Corey who was very helpful and always kept me informed. Considering the Slough branch did not care when I went to them and that was when I found out the were cosing down.


Very friendly and helpful


It took little longer to find the slot to book a repair


Michael Merryweather took charge of having my car serviced (1st time). During the whole process he was polite, considerate and more helpful then he needed to have been. I am most grateful to him.


Excellent welcome, warm customer service. I felt my car was in expert hands and they went out of their way to get me a fair price for the work needed.


This was the first time my car was booked in for a service with Renault London. I was very impressed with the service I received from the team - stress and hassle free.


Great welcome great service.


Telephone conversation very polite and helpful. Collection and drop off service excellent


Very professional and friendly


INCREDIBLE...KEEP IT UP....MERCI BIEN


Very impressed by the way I was dealt with at reception. The person I saw was called Mike


Signposting where to park when dropping off the car could be improved.


Very good


The man who dealt with me - sorry I can't remember his name! - was just so helpful at a time when it was obviously really busy before Xmas. My headlight went and I wasn't booked in but he got it sorted with very little wait and really went above and beyond - wish I could recall his name - sits at the far end of the desk nearest the wall - always very helpful whenever I have been in.


I would like to thank Courtney as he is always polite and diligent when assisting me.


I had to go in three days running, with a three hour wait on the third day. You did not have a master key for wheel nut removal and my key was at home, which was my fault.


Courtney was fantastic! I even lost my temper over a misunderstanding regarding payment (I apologised when I realised what had happened) but he remained cool, calm and professional throughout. Renault should be very proud of him.


All the staff are very helpful Very clear when speaking so their is miss understanding Big thank to all and happy New year


I was in and out as quickly as possible. Due to the nature of the work being carried out (timing belt replacement) I did have to leave it overnight and due to my work commitments had to collect it a few days later, but that was fine.


No clear indication whom to contact if the workshop is closed for lunch. Had to waste ove 1 hr to collect my vehicle


The morning I took the car in for it's annual service Michael Merryweather greeted me in a most pleasant and friendly manor. He addressed any concerns I had and made and made notes. He sent me a text later that morning to tell that my car was ready for collection. On collection he showed me the paperwork and explained what had been done to the car. He then escorted me to my vehicle and I was so pleasantly surprised to find that it had been cleaned inside and out. The car was in pristine condition! Before leaving Mike gave me his card and told me not to hesitate phone him with ANY concerns I may have about the car in future. Mike made the whole experience as stress free as possible. I honestly can't praise him enough.He is a true credit to Renault London West.


Always frie dly and willing to help


The service of the car was actually a bit behind and serviced in the time I expected but Courtney completely turned it round for me and gave me great service and experience. I would like to specifically commend Courtney. Thank you


Very good customer service. Michael did a great job to inform me with regard to any subject matters.


Great


Service from mr Morgan was top class


Have nothing more to add. Front desk very helpful & ensured my car was serviced properly. Immediately noticed the difference when I drove off and when driving to the North the next day.


I booked car in for a service, since service light was on and I was going to France, dropped car off wS told it would be ready for 2 pm I called and could not get through until 5.45 , too late to pick up so had to go next day. When I got home I realised it had only been given a health check, the clutch was supposed to be checked and the only comment was that car may obstruct ing pedal, which was not the issue at all. I called service manager and was told it didn't need a service until next year and the light only came on because oil was low , I thought oil light came on if that's the case. My car is under a service plan and it was due a service at the mileage it's at now, I wasn't told it had only had a health check when I picked car up, it wasted my time and I was without a car for a day and a half for nothing. I could have taken the car anywhere for a so called health check not had to travel for over an hour to get home to nw7 and again to pick it up the next day then be treated like an idiot when I complained. So I won't be using this garage again even though I have never had s problem before and have always been more than satisfied with the service. This is a shame as I have been purchasing renaults for over 30 years now .


Very efficient, cheap and reliable service - always - Renault is the best!


It was a very professional and satisfying service operation. They made the customer feel valued. I will certainly keep going the Renault London West in the future and recommend to friends.


Courtney on service reception was excellent


Mike Merryweather went the extra mile with the customer service he provided. The service was completed on time, he kept me informed about progress and price-matched a new tyre that was needed. Then I was delayed coming to collect the car and he offered to stay open until after 6pm so that I could pay for the service and collect my car. Mike then made calls and enquired in the workshop to find out how to turn the auto-lights function back on. He would not leave, or let me leave, until this had been resolved, which by then was about 6:45pm. Excellent service, which I had never experienced at that garage before.


Always no problem at all easy booking service and while u wait really helps


Courtney is a credit to the team. Alway polite and keeps me updated and very helpful.


Great customer service by Mike Merryweather as always.


At Renault west Mike Merryweather so excellent and help me out with the problems that Chris at Renault Slough made for me, I booked the car in for a service and MOT at Slough and it had a couple of problems to sort out before the MOT but Chris showed no interest in helping with the problems and told my son that they could not do the work or MOT due to closing which is fair, but the MOT ran out the next day and my son asked Chris to book into Renault West and told him no cannot do sort it yourself. If it was not for Mike being a gentleman about the problem my son car would have been of the road. I am on my Fourth new car from Renault in January so I do keep coming back But I will have to think long and hard about buying a Renault car and if Chris is moved to Renault West I will not deal with him. In Mike you have a good guy working for you.


Staff are very variable, they don't care at the end of the day especially the girls at reception.


To be fair, my visit was unscheduled, with the assistance of the AA, due to damage to two tyres and wheels which needed replacing. There was some delay, due to the age of the car, and finally an accident on the A40 on the day the work was to be finished. However, more ongoing information by the service department would have been appreciated, as it is almost impossible to contact them by phone, and the whole process took the best part of two weeks.


I found everything to my satisfaction.I have been driving renault cars for nearly forty years and have never been dissatisfied with the service i have received.


I needed an MOT. The service was first class and friendly. The was also wahed and valeted at no charge.


Nik the Loan Plan attendant was extremely helpful in carrying out the vehicle handover and also applied care and sensitivity when providing me with details of the alloy repair and paint scuff smart repair work. One of these was caused by a third party, so an itemised breakdown was sought by me to help with making a claim to the third party. Nik arranged this with the Renault London West service department and colleague Jessica. This was ultra helpful and resulted in us making a successful claim with third party with no questions asked as the invoice included an accurate vdr report many thanks for your help.


Service book wasn't stamped - but I had informed exactly where it was. MOT emissions report has a type on the registration and the engine size is wrong. I called and was informed this didn't matter.


in relations to the new key and the reprogramming of the key, the service was fine. The workshop investigated a rattle in the car and solved the problem which was also satisfactory. The issue I had was the slight confusion around a part for the car from the sales team and I am waiting to find out whether the part has been ordered. I did think the staff were all nice and pleasant.


The fact that Renault needs to order some parts from France should be taken into consideration if delays occur affecting the appointment time. The customer needs to be informed of the delay prior to the day the car us booked to come in. The customer's time is valuable to him!


The service receptionist when I dropped my vehicle off was very nice but on return to pick up the vehicle a different service receptionist was very rude and seemed like she couldn't be bothered to help . She also said the service book was stamped but it wasn't. Hope I don't have to deal with her again.


My car was collected & returned to me from the garage. The man who did this was pleasant & I had confidence that he would take care of the car whilst driving it. Mike Merryweather has been extremely helpful in helping me with a couple of queries I had. This is what I call good customer service.


My change that u kept in my car was stolen ! Was given equivelent by dealer


My vehicle was collected and delivered to my home hence a stress free service!


for MOT and Service which only required changing the battery (as an extra) should not have taken longer than one day


lack of communication, booked a wait service it took all day and no communication,, stressed hourly that I needed to collect my daughter from school, made no difference!. blasé attitude, I feel they have taken my money, continue to take my money and a lack of professional service vs other local garages. Wet seats after clean seats not cleaned water marks no details as to what was actually done to the car, only communication I had was for them to take my money.


My new key was programmed quickly and efficiently but the dealership had no wifi which was a problem as I waited for a hour and a half for the work to be done. When I raised the lack of wifi as a problem no one really listening, apologised or tried to resolve the issue.


The cs reps could be more helpful and give more information


The work was carried out in a professional manner so far as I'm aware but (1) it took longer than I was told and wasn't ready when I returned so I had to hang about at the service centre for 90mins and (2) my radio had been changed to another station and I had to fiddle about to find my settings.


I mentioned that the car pulled to the right and informed them about the high pitched sound coming from the engine, neither was fixed and I would need to pay 85£ for a thorough investigation, and they'd need more time to investigate... I don't live near the RRG shops so it's is very inconvenient for me to do these 'services'


The work was done in the time prescribed and I was able to wait in pleasant surroundings.


I like the fact that my car is collected and returned and it is cleaned after the service.


There was very little entertainment apart from media about Renault. It would be nice to have some form of entertainment like TV or magazines or access to the internet apart from yell pages or more Renault advertisement to relieve boredom whilst waiting.


We have dealt with Renault West for about 10 years and have had 3 cars in that time. Throughout our relationship we have been well treated and are confident this will continue.


All absolutely fine, although when the car was cleaned, the side windows where poorly done and streaked quite badly. Had to redo them to see the rear view mirror at night,


Great


Friendly staff


As a long term Renault Customer I continue to be pleased with the quality of service I received and would have no hesitation in recommending them.


ver poor telephone service: not told whent he vehicle was ready and spend 3 x lengthy calls 6 minutes each to find out!


Only real problem was getting telephone call answered.Most times I had to wait 5 minutes or more to get my phone call answered


Impossible to get through to an agent by telephone.


I was not contacted at all. I had to call to see if my car would be ready. I have not been told what work was done. The car is now making a rattling noise following the work. Apart from the car being cleaned I have no evidence of work being done.


I have reason to believe the service was excellent but I have been unable to test or see the car as yet


The dealership staff were not helpful


Excellent service and all kept informed


I called in without an appointment and Courtney dealt with my issue with patience and efficiency. I did have to wait for a while, but then I didn't have an appointment. So all in all it was a satisfactory experience.


I love it there always good service


The vehicle was booked in for an appointment and the first available appointment was in 2 weeks. This is ok providing the vehicle is worked on. The vehicle was delivered pre 9:00am. The vehicle wasn't looked at until 4:00 at which time following my chasing up I was informed that parts were needed and couldn't be completed on the day. I was told they were very busy and hadn't had time to look at the vehicle, when I called at 3:00. This is the 2nd time I have experienced exactly the same response. This kind of service is not what I would expect. The charges are higher than an independent garage and for that I expect my vehicle to be viewed and worked on when it is booked in. An independent garage would look at the vehicle first thing, order the parts for delivery by lunchtime and finish the job by the evening. Having a Van off the road for several days is an expense to our business.


As told in previous box


No comments


All sorted now but took 3 visits to sort out


All was good


Very good job overall. the home is perfect. Thanks


Car was in for service and first MOT and all went very smoothly. No problems and was kept informed of progress.


There is no information about the delivery point.


Very efficient and friendly


It was absolutely terrible.


Please move the site to somewhere nearer to Westcroft Sq!


Courtney was amazing even was able to do a better job than an engineer. Thanks Courtney.


Renault should contacted me to rebook the car. no contacted until now


Have always received excellent service there


Easy


They never answer the phone to make an appointment is difficult. They never call you back. They only cleaned the outside of the car. I don't actually think they looked at the issue as they said I had screen wash on the checks and I didn't which makes me think they didn't even look.


They are trying to solve my problem but no luck so far


The staff are delightful, but I asked for the rear sensors to be checked, and this was not done as the mechanic stated incorrectly that they had not been fitted by Renault. I left a new bottle of windscreen wash fluid in the car, but the reservoir was empty when I drove home.


Happy wit everything!!


Just to say that it was a good improvement on the previous visit.l


On two separate occasions I have been contacted to say the vehicle is ready for collection only to be kept waiting for nearly an hour for the keys. On both occasions this was a delay valeting the vehicle.


very satisfied. So far so good no problem at all. Very happy with customer care after sale. Thanks


Very professional and personal service


Courtney was very helpful and thorough


The only cause for concern was, I had 2 £1 coins in the front storage well when I left the car, on collection they were gone, it's not the money more the principle


person who I dealt with very helpful


I received a video of some issues with the MOT aspect of the time the car was being serviced. A good addition to what you offer. Not so good was it arriving several days after I took the car back. The black gentleman in reception was great, good communicator and friendly approach. I apologise for not remembering his name


Hassle free. Jessica was very helpful.


They did not have the parts needed in stock so I had to wait an extra day before being able to pick up my car.


I have been using Renault West for 10+ years and have always had swift and efficient service. Courtney Morgan provides courteous and attentive service; keeps me informed about costs and progress and I feel that we have a positive customer relationship where he goes the extra mile to keep my ageing car on the road.


I was dealt with promptly and satisfactorily. I have had no complaints.


work carried out at a time to suit me. informed of cost and time before start of work. notified as soon as work done and arranged collection - very flexible and able to collect after service closing time, on my way home. car lovely and clean.


I brought in the car, to investigate a possible suspension defect and was assured that nothing needed to be done. My only problem was that the free car wash, which I did not ask for took another 45 minutes, so dragging out a long and tiring visit further. Had I been warned, I woud have politely declined.That said, I have owned many cars of different makes in my time and communication at the sevice place has alway been a problem.


Made appointment online. On arrival receptionist told me with relish she had just cancelled my appointment and couldn't guarantee that my car would be done that day. My appointment time had been switched from 13.00 to 09.00 without any notification. I complained to the Service Manager who immediately took action for my 1st service to be carried out straight away, he apologised for the treatment that I had received and promised to deal with it. A very professional and satisfying response Thank you. I have no problem with returning next year for my 2nd service.


As far as I can tell Renault the work was satisfactory. My car was collected and delivered back as requested and I assume the service was carried out as designed. I have not had an occasion to drive the car since it was serviced as I am currently overseas. I have not experienced any problems with previous services.


This was just a basic service so there is not much to say. I had to reboot my service twice though to benefit of a courtesy car.


very helpful and the work completed in good time.


On arrival even though I gave my name the receptionist picked up the paperwork for another customer. I was the one who spotted this and had to let her that she had the wrong paperwork. I am disappointed that I still have not received a quote for some repair work. I first requested this when my car had its service done months back. When I took the car in they said they would arrange it to be looked at, when I collected it this had not been done so the man from the body shop took pictures and said he would email me the quote. I didn't receive anything so when I took the car for it's Mot on the 29th October I mentioned this, when I was called to say the car was ready to collect I again mentioned about getting a quote. When I collected the car the quote had not been done so the lady took photos again and said they would email me the quote. I still have not received anything. I find this very disappointing and now feel that i will have to look to go somewhere else to get the repairs for me as it looks like you are not interested in doing the work.


Thank your renult west for doing my MOT, My experience was good apart from the fact that i have my car cleaned before coming to the centre but when i collected my car it was covered with lot of dry water marks all over it, It looks like as if i was been wash but not dry or wiped. its just annoying because after that i had to take the car for a wash again. but otherwise, everything is great. thank you


Very polite service


Really good service but no valet.


Unable to get hold of anyone over thr phone. Ive been sold a car with a defect and nobody cared, sales manager keith had a really bad attitude on firat impression which quickly changed when he realised i wouldnt be walked over, part had been replaced and kofi ay dacia has been very supportive but the dealership customer service is lacking


We always get great service with Ivor the car always on time and never any issues


Mike at the service desk was very helpful


Specifically take my car to Andy who has serviced my car for over 10 years. Won't go to anyone else


The car was collected and delivered back so I had no direct contact with Renault. The clock is still not fixed which is annoying.


They rang me the day I took the car in and said can they keep it for another day as waiting for one new wheel. It needed two wheels ,,,,,,,,,,they had one in anyway which they put on the car. I rang them the next day and left a message twice; the messages were not returned. It did not matter much as I did not need the car the second day. I had to ring them the third day to see what was going on. The wheel was not replaced as they managed to mend the puncture in the wheel that they initially wanted to change. All was polite and relaxed but I suppose I was a little vexed always having to chase them.


Bit disappointed I didn't receive my vallet after the car was serviced


Agent was superb. Very friendly and professional


Been using this garage for 10 years with this car (scenic II)never had any bad experiences with them. Always polite and helpful. Recently had a sudden "rattle" develop under the car after going through a puddle on dual carriage way. Popped it in to them for a quick check and found the heat shield had been bent slightly so they straightened it out in a matter of minutes and didn't charge!- that's the sort of thing garages used to do for regular customers, not so common nowadays, especially from a main dealer! - so a nice little gesture which I much appreciated.


polite service reception staff...Knowledgable about some aspects of faults...due to owning same model of vehicle


Completely satisfied


Was quoted £178 for service including parts and labour paid £248 was told my car would be derived at 1400 hrs where I would wait for it I dropped it off at 1330 and got it back after 1600


Excellent service


To actually get the work done that was supposed to be done. I still have from missing that the workshop lost I still have marks they done whilst it was parked that haven't been fixed


Fantastic , could not been better


Excellent service from the service manager and all the staff. Particular care and attention was taken when the vehicle was returned to me by the service assistant


Diagnosising task is brilliant. Very efficient in fault findings. Hense no guess work!


Great experience, especially the service team who I handed the car over too. Very friendly helpful and knowledgeable, will definitely go back there because of their customer service!


Iv all ways been very happy has im getting my 4th car in dec this year that's says I'm very happy


I am still waiting for a quote for some work to the front nearside headlight housing.


Good overall service. Staff polite and efficient


If I can, I never return to renault dealer. The reception is great, the job is poor.


Very welcoming staff when dropping off car, quick turnaround, overall very pleased.


I found the work force in the Work shop very good . But I went the show room to look at another van and get a coffee . When asked to look around a new van no one came out to help me . And also when the van alarm went off . I asked could I look around the van they said they could not find the key and waited once again, no one came out to see me .I gave and walked away un happy.


First class from start to finish


Very comfortable and good service.


Excellent service nice staff especially Michael well satisfied


satisfied.


My notability car was collected from my home and returned the same day. The man who came was very friendly and helpful even talking to my one year old grandson. He helped me connect my Bluetooth and returned the vehicle in an immaculate condition. It has never looked so clean! Thank you.


Positive good experience , but customer parking is still a bit of a problem


I thought that a courtesy vehicle would be offered but was not, even on request. And the sliding door to my master was not realined under warranty on a 2 year old van.


On arrival there was no one in the service reception and I had to wait. Once someone took care of me it was well done. On departure my car had been blocked in by another car and I couldn't leave. No-one seemed to know who the other car belonged to and it took 15 minutes or more to get it moved - mostly because I pressed the horn until someone came. The service was fine but this made the overall experience pretty disastrous.


My experience is good and I feel confident that it has been dealt with By Renault.


Coffee could be better but otherwise all went well


H h h h h


better customer service, as for instance : -give updates to the client when vehicle is for service -not wait till the service is complete to contact the client -take the client to the vehicle the pick up


Great experience.


I have always found Renault West to give excellent service. Even though they are not my closet, when possible will always try and use them.


The experience was good and the staff friendly, the only thing to improve is that my courtesy car was with an empty tank, so I have to fill up myself.


Words can not express my satisfaction


Renault response to emails would benefit from improvement


no comments


The staff were very friendly. I couldn't collect my car that day due to a family emergency and they were very understanding and helpful.


I have a car that is 1 year old and the radio keeps cutting out and the drivers side electric window works when it wants to. I phoned up and was told to leave it till my first service. When I booked the car in for a service I told the rep about the problems and was again told they would sort it out when I bring my car in. I stil have exactly the same problems!!!!!!! I was told that I have a faulty radio but that nothing could be done about it as Renault have to authorise the replacement!!!!! That was 2 weeks ago and I haven't heard anything at all !!!!!!!! Nothing has been done about my faulty front electric window either I still have exactly the same problem where it goes down ok but then sometimes takes ages before it goes up again. Whilst I couldn't fault the reception staff ,they were very friendly and courteous, the problems should have been resolved after all the car is still under warranty.


I left the car at 8.30am and waited an hour until it was ready. Kept informed of progress and was sent a video of the external inspection. Very good service


Staff were extremely helpful and friendly. My car was spotless and had no problems since. Great experience!


I had no problems I am completely satisfied


I was treated courteously and professionally at all times and the service was expedited with speed and efficiently making my wait very pleasant.


Many bookings, been turned away as technician off, lost days waiting and problem still exists. However, I have been offered a free first service.


Overall I was pleased on my recent visit.


Went in feeling slightly annoyed as the fault was there when I purchased the car from yourselves and the sales person hadn't been helpful. However the experience of getting it fixed has been fairly easy.


It was a pleasant and easy experience.


excellent service as usual and ready on time


Staff are always friendly and polite. Comfortable seating area with tea and coffee while you wait. If I had anything to recommend it would be that there should be somewhere easier to park your car, as all the spaces are always full. But as it was, I left my car parked awkwardly, and the member of staff moved it straight away for me.


The service department is always very efficient and very helpful - and have always ensured that I am satisfied and well cared for


Very accommodating and professional, nice people a pleasure to visit


very happy with the servicing side. but not to happy with the sales side.


Mike Merryweather on service reception and Andrew from service are both a real asset to Dacia UK. I'm pleased that i met these 2 persons not just because they fixed my car but the general feeling about their style and level of expertise.


There were no problems and all went according to plan


Satisfactory as expected


Indifference leaving me with a feeling of mistrust in them and their advice and technical competence


The member of staff that dealt with me (Courtney) was very polite, friendly, professional and helped resolve the issue that the car had very promptly.


no work was needed, but they had the car in for hours anyway


the gentleman who took charge of the car was extremely helpful at sorting out any issues asked of him.


I find the welcome, levels of communication and speed of response from Renault customer service personnel exemplary - especially from Courtney who tends to be my main point of contact.


Had to make long journey to this dealer as no master techs.avaliable locally.Part needed was not in stock,wrong part was then ordered so 2nd visit a waste of time. Fault rectified on 3rd visit


This car is my fourth Renault purchased from Renault West since 2002. Need I say more? Thank you for your excellent service.


Much better than Audi's service.


getting through to the service department is very hard work, way too many phone numbers. messages where left but 90% of return calls promised were not undertaken. the service overall though is very good


Very well received at Reception, kept informed of progress, car available for collection at time agreed and in a good clean condition. Thank you.


Reliable, efficient and friendly experience, thanks Renault.


My car was dirty at delivery and would like to see some improvement in contacting customers.


Great service


A pleasant experiance


No comment


Great service, courteous and efficient


i've tried to contact mike in relation to the braking system warning light, but it's been difficult to get a reply


The car was booked in for a while you wait service. As no problems were found, this was done and I was able to take the car away as planned. The person I dealt with was Courtney Morgan who, as usual, was efficient, courteous and helpful.


Overall I was really happy with the work carried out. I took my car for a service and I also had a problem with a leak which took more time to resolve but I was very happy when Renault said they would cover the cost of the repair work to the leak.


booked in for a time slot as i was waiting for the car.first service.having problems in the work shop so took longer than expected.


Ok.


Highly professional and friendly service reception. The workshop investigated our concerns, but I believe they are design faults & not production issue


Friendly, efficient and reasonably priced


My experience with the staff and the work carried out was excellent, top marks. Christina and the mechanic who fixed my 'problem' were first class. Where London West was let down was by the telephone response ie I missed a call and rang back......call not picked up. Rang again, answered after a long wait but instead of being put through I was cut off. Rang again, long wait, attempted to put me through, long wait, no one to take the call.


H


Good experience. Apprrciated the cleaning of the car.


Car took longer than scheduled but there was too much work booked in - car park was completely packed and double parked - so not that surprising.


None


The waiting time was too long. I booked a special appointment and the person on the phone told me I would wait 1h30 and in reality it was 3h... for a MOT !


I was told that I needed to replace the drivers door to pass the MOT due to damage. I was advised the cost and the part was ordered to arrive two days later. I was then told it had not arrived on the due day but they had fixed the door enough to pass the MOT. Firstly I was unhappy that no explanation was given for why it had not arrived. If it was just later one more day would not make any difference. Secondly, if the door could be fixed to secure the MOT why was I not offered this as an option in the first place.


Staff are really friendly and nothing is too much trouble


A great experience car was serviced and washed and I was kept informed throughout the process.


It was AWESOME!!


There was limited communication when dropping off. I was given a time to pick up car and had to wait almost 20 minutes as it was not ready. I said i would pay to have the front seat cleaned as it has a spill on it but this was not done and i wasnt even told. The handbook was left over the stain.


Courtney was very polite and efficient. My wife and and I wanted to have lunch in Westfield so Courtney arranged for us to be able to collect our paper work and keys from reception after lunch, which made things more convenient for us. Very good service.


Every time I've been there the staff that you have are always wonderful & welcoming, it's a real nice environment to be in, I love the drink machine they have however some snacks wouldn't go a miss too


+++++++++++++


Very impressed with the service on my car and the time the service took on the day. Really liked that my car was cleaned as well as was not aware that would happen. Many thanks


Nothing to add


new rules at Renault meaning headlights must be switched on when valets are driving lead to headlights on my car being left on resulting in a flat battery when I collected the vehicle. mild inconvenience however was resolved promptly by technician and will be brought up to valets.


helpful and friendly team. always made to feel welcome


Good service, friendly staff


Most satisfied will be happy to come again


mot check went well and good service. Then had a question in used cars section but they were not interested


Not cleaned under the seats..to many customer service calls after for feedback


Consistancy of service and workmanship


Professional service


😊😊


apart from not having a loyalty car everything was fine


fine


It was as expected


The people at Renault they are moneymakers and they don't do anything for the customers


Overall I was satisfied and will bring thecar again.


I have been a customer simce 2004. I have found the car bereliable and safe and with in my budget


Nothing much to say. Very easy experience. Car going well.


The staff were really professional and transparent with the timelines


Friendly staff always happy to help!


lovely service. efficient and quick


One thing i had to call renault instead of them ringing me.


Good


The work was carried out and completed satisfactory


The place is convenient, the people are nice, but the fault has not been fixed. This is the second Renault workshop that has failed to fix it. I may choose another brand of car next time.


Put my vehicle in for a MOT. Completely satisfied with service provided.


Renault London West has gave me make offer price for my car for free wash cleaning.


Really great service


A positive experience.


Was pleasant experience


Allways been good


It was a very friendly professional service. There were issues that caused delays to the completion but I was mostly kept informed. And the after service follow up support has been great


Very good in helping me get the part i needed and keeping me happy.


Very friendly service and would, and have recommended them to a friend.


mm


I was very happy with the service and the girls were lovely. All staff were polite and made me feel welcome


I have used Renault London West for several years and have always been satisfied with the service provided.


Great reception on arrival offered coffee car details taken agreed ollection time all went to plan great service THANKS


Easy and prompt


The staff at Renault West are always very helpful and professional when I visit. The problem is trying to speak to someone on the telephone as it is often not answered


Great COMPANY


Your employees are always helpful and friendly, its a pleasure dealing with them.


It's a very long story from the moment I picked up my new car in January. I have fed back recently to an independent agency that called me. All I can say is that my experience with Courtney on this occasion was utterly poor.


Polite people from the entrance to service technician as Michael Merryweather and Andrew. They made me feel welcomed and trusted by their communication and behaviour. I would advice this place to my friends. Thank you


Usually they are very good - this my fourth car I have had from Renault West - but I was not impressed by the outcome of my last visit - as they have not cured the problem.


Asked to collect the car about 1.00 pm but had to wait over an hour before it was ready


Welcoming


This request surely is optional, not compulsory


Your questionnaire is very badly worded and irritating to answer, the dealer did a better job

  • Sort reviews by:

  • Would recommend
  • 03/02/2018

[no comment made]


  • Would recommend
  • 09/09/2017

All done over phone and E-mail


  • Would recommend
  • 04/09/2017

no


  • Wouldn't recommend
  • 30/08/2017

After purchase noticed r missing off the renault badge on back.phoned dealership twice told on order never recieved it .dont expect things to be falling off your new car when you paid £18000 for it .went to my local dealer and had to pay £47 for one .


  • Would recommend
  • 21/08/2017

We had test driven a car earlier so didn't need another. Very happy with the service we received.


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 17/08/2017

[no comment made]


  • Would recommend
  • 15/08/2017

I just had problems in after sales. First, my car comes without the puncture kit, but after some calls, I went to the retailer and the seller gave me the kit. But other important thing is that my finance from my old car is not cancelled, and I had to pay one parcel this month. After calling three times to the seller, I had to call twice to Renault Finance and no solution. I had to go in person to the retail and maybe I will have the refund in the end of the month. I am upset about this.


  • Would recommend
  • 11/08/2017

I live in Derbyshire and saw your advert on the net, at the offer price I decided to order and have the car sent by transport, paying by cash for both car and transport. I did not need to see the car as I had a Clio some yeas ago with the same excellent engine. The only thing missing is information on the 36 month guarantee,service intervals and costs. Regards J.P,Roberts


  • Would recommend
  • 11/08/2017

No questions though. But, just a word of appreciation to Reagan Rodribues who dealt with my buying process - Very honest and transparent. no game and straight to the point. Eventhough I had offers from other dealers, I decided to buy through Reagan because of his nice and gentle behaviour and attitude and not over-selling. He explained my every question then and there and I am very very pleased w.r.t. my customer experience. I would DEFINITELY recommend my friends or colleagues to buy through him. Please share a "Thank you" note to Regan and I am pleased to have bought my car through him. Thank you.


  • Would recommend
  • 10/08/2017

We had seen the rate at which finance would be offered and it didn't compare to what we were offered at our bank and therefore we didn't seek and hence weren't offered finance since we'd already stated to the sales staff that your rates are too high.


  • Wouldn't recommend
  • 07/08/2017

Dial was in kph needs sorting. Showroom was dirty. Staff ignore customers. Person who accompanied me on test drive barely spoke English.


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 02/08/2017

[no comment made]


  • Would recommend
  • 01/08/2017

The best salesman !!!


  • Would recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

Test drive Qn:Purchased car over the internet (autotrader), so travelled down from Yorkshire to collect car. Car well prepared but glovebox broken. RRG reimbursed cost no trouble. Top marks to RRG. Also Immanuel rang to check how car was a week or so later. Far far superior to Evans-Halshaw and some others. Pity you are so far away! However, when next looking for used vehicle will check you out. Re: The car we purchased was found on Autotrader, do you list all used cars on your website even manufacturers you do not sell directly (eg Vauxhall)?


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 29/07/2017

Was paying in cash, and live to far away to take advantage of any afters services. Murtaza the sales guy was great incidentally. Really helpful. The videos he sent were very useful as well...


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Not offered to meet the sales team as we live in Bristol. It was a pleasure to do business with Murtaza, Please thank him.


  • Would recommend
  • 20/07/2017

Finance and test drive not required.


  • Would recommend
  • 18/07/2017

Helpfull and satisfy on answers


  • Wouldn't recommend
  • 15/07/2017

yes, I paid additional fee for protective coating to paintwork. although I requested a guarantee or certificate to prove this was done, I have still not received any acknowledgement that this was done. Please confirm that I will receive this


  • Would recommend
  • 14/07/2017

[no comment made]


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

[no comment made]


  • Would recommend
  • 04/07/2017

[no comment made]


  • Wouldn't recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

2 very nice and knowledgeable salesmen Daniel and Chris thank you.


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

none


  • Would recommend
  • 04/06/2017

No


  • Would recommend
  • 03/06/2017

Murtaza was great. Very happy with the vehicle. Only one minor gripe was that we delayed handover to allow for certain work to be carried out, including the removal of two scuffs on the front of the car. Unfortunately this wasn't carried out so now I've got to arrange to take my vehicle to a nearby Renault or bodyshop to get the work done and claim the cost back.


  • Would recommend
  • 01/06/2017

my only issue was that it took nearly two weeks before we collected are used Clio due to one key missing and a replacement taking 10 days, our used salesman Richard Tanswell was very helpful and was great to deal with.


  • Would recommend
  • 26/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Wouldn't recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Wouldn't recommend
  • 04/05/2017

We ordered and paid up front for four pre-reg Clios PLUS delivery - it took almost 4 weeks to receive the first three and at almost 5 weeks later, still waiting for the last one. Been lied to repeatedly by salesman and the service/complaints process is so complicated that no one I speak to will take any responsibility for resolving the mess.- Given the choice, wouldn't go near this dealer again.


  • Would recommend
  • 02/05/2017

The new car I chose had to be transported from Manchester,I was amazed that it was not possible to source a Clio nearer to home ,, London at least!!!.


  • Would recommend
  • 30/04/2017

Yasin was excellent and very helpful


  • Would recommend
  • 28/04/2017

Everyone was very helpful on both visits we are very pleased with our new car and would certainly visit again.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 28/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Would recommend
  • 27/04/2017

Very happy with Murtaza Ayubbi in used sales.


  • Wouldn't recommend
  • 23/04/2017

The entire process was ruined by your negation of responsibility to have the car key fixed before the car was delivered to me. Yasin assured me when I agreed to buy the car that the key would be fixed before I took delivery. At collection the key was still broken and Yasin said that if I took it to VW they would easily fix it - but this did not occur as it took me two visits and much cajoling with VW to eventually get it fixed. After the first visit I informed Yasin that the key was still broken and he said I should take it to Halfords. What Yasin should have done was immediately offered to have the key collected from me and repaired and then returned to me, rather than me having to chase around at VW to have it repaired. Extremely poor customer service - if you promise to provide something then you should do it and not get the customer to spend their time, effort and energy having to do your job.


  • Would recommend
  • 22/04/2017

Really good sales - really helpful and Murtaza has taken time to sort out paperwork for me. I was a little disappointed not getting any cleaning products after paying for paint protection etc. I will recommend Murtaza to friends & collegues - lovely car - Thank you Dave


  • Wouldn't recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 20/04/2017

it was a great experience dealing woth you.


  • Would recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

The two staff members I dealt with (Murtaza and Reegan) were helpful and good to deal with. A couple of admin points however...I enquired about the car by message through Car Guru and received no call back or e-mail response at all. Also, when I phoned my call was transferred from Reception but then not answered on two occasions. On the third attempt, I was put through to the wrong Department who said they would transfer me to the right one and instead cut me off. All of this made for very poor first impressions of contact with Renault West London. Getting parked at the premises was also challenging!


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

No.


  • Would recommend
  • 07/04/2017

Hi, we had an issue with the car on the day that had us waiting for over one hour. Although Murtaza kept us updated this was finally resolved by our local branch. Also in the past week we have contacted Murtaza twice via email on sorting the missing car manual / service book without success. This book should accompany the car whilst also showing the service record that is has just had. Could I kindly ask for this to be sorted to fully complete our car purchase. Thank you.


  • Would recommend
  • 06/04/2017

[no comment made]


  • Wouldn't recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

[no comment made]


  • Would recommend
  • 05/04/2017

No


  • Would recommend
  • 04/04/2017

no - transaction was one of four done over the phone and by email on behalf of a corporate buyer, hence no finance or test drive, etc. being offered Chris was excellent and smoothed the transaction.


  • Would recommend
  • 01/04/2017

Richard was very good, not ata all pushy but very polite and helpful.


  • Would recommend
  • 29/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Service was fantastic, we were a long distance buyer so extremely important to have good feedback. Noticed some stone chips when arrived to collect, however, paint was posted to correct, still waiting for Service history information as book not stamped.


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

Very happy with all the service & help we recieved buying our new car


  • Would recommend
  • 09/03/2017

[no comment made]


  • Wouldn't recommend
  • 09/03/2017

Absolutely dreadful service! The seller were absolutely impossible to reach and I still do not have all the paperwork with me!


  • Would recommend
  • 06/03/2017

the questions were not relevent as the purchase was cash and bought online/ telephone.


  • Wouldn't recommend
  • 06/03/2017

why does my clio do less than 40mph when the salesman told me i could get upto 80 mph? my old clio was much better.


  • Would recommend
  • 24/02/2017

No, but I would like to say that sales person I dealt with Richard was very professional curtius and very helpful and it would be good if you can feed this back to him thanks


  • Would recommend
  • 24/02/2017

No


  • Would recommend
  • 10/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 22/01/2017

Richard Tanswell was excellent throughout the process.


  • Would recommend
  • 21/01/2017

Very helpful and informative without being pushy


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 16/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 15/01/2017

I bought from you from far away so yest drives were not practical. After sales would be irrelevant too as I am about 150 miles away. The service I received was superb though. Ahmad was very professional and helpful giving me the confidence to buy


  • Would recommend
  • 14/01/2017

[no comment made]


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 14/01/2017

Please send me the RAC policy for my Captur - covered for 4 years at your earliest convenience. Thank you


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 31/12/2016

[no comment made]


  • Wouldn't recommend
  • 28/12/2016

Yes payed for matts, tank of fuel and the body work ,seats to have a special wax sealers this was not carried out not very happy that I had to ask if this had been carried out when the van was sitting around all day


  • Wouldn't recommend
  • 21/12/2016

We bought a pre registered car from you, delivery took over two weeks!, communication was non existent, the only good part of the transaction was the guy who delivered the car, he was the only one who knew what he was talking about


  • Would recommend
  • 19/12/2016

[no comment made]


  • Wouldn't recommend
  • 05/12/2016

We have still not taken delivery of the two vans we have purchased. The service has not been good. We are very disappointed and will look to others in the future for supply of future van requirements. Maybe if our calls had been returned and kept informed we would think differently about the service you provide.


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 02/12/2016

For clarity, I wasn't offered finance because I made it clear I was a cash buyer, and wasn't introduced to the after sales department because I live in Milton Keynes and would be having my car serviced there. The service given was excellent, we were not hurried and were made to feel valued. We would use you again.


  • Would recommend
  • 30/11/2016

I had a problem with the lights, It was sorted out quickly .I left very happy with the car


  • Would recommend
  • 28/11/2016

This was the 3rd van I purchased from yourselves so there was no need for George to offer me finance as I asked for it on my initial email to him and we didn't require a test drive. George was very accommodating in terms of getting me a van ASAP and made every effort to keep me updated with the progress throughout. I wouldn't hesitate in recommending Georges services if anyone I know needed a new van.


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 19/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

[no comment made]


  • Would recommend
  • 11/11/2016

A small issue has arisen with the car and needs sorting out under warranty. Unfortunately it appears I have to drop the car into the dealers, leave it there for the day, and collect at the end of the day for what might be a five minute job. This is wasting my time and Renault's time. Very disappointing that I can't just call into the dealer to have the problem sorted.


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Extremely good customer service. I have already recommended your services. Did not request a test drive nor require one.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Wouldn't recommend
  • 06/11/2016

I have sent a seperate email to the salesman I was dealing with. The car was bought in good faith after seeing the images online and trusting Renault Retail as an organisation that valued customer service. When I collected the vehicle from the transport company, it soon become apparent that the vehicle had not been valeted and the interior can only be described as filthy. I'm fully aware that I was not buying a new car but to collect something in that condition was disappointing to me and very upsetting for my girlfriend who hopes to use this everyday.


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

Excellent service by the salesman.


  • Would recommend
  • 28/10/2016

No.


  • Would recommend
  • 25/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 23/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Wouldn't recommend
  • 17/10/2016

How can I give you real feedback on our worst car buying experience ever?


  • Would recommend
  • 16/10/2016

I originally chose finance and then on the day paid cash, this was not handed over to the finance department however and now having to sort this out myself. No proof of purchase receipts given which would have been helpful


  • Would recommend
  • 14/10/2016

in relation to the last question we were already familiar with the after sales service available having previously purchased a Clio from Renault West London


  • Would recommend
  • 14/10/2016

[no comment made]


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Wouldn't recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

No


  • Would recommend
  • 06/10/2016

[no comment made]


  • Wouldn't recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

Thought the customer service was excellent. No pushy salesman, just helpful advice and was able to answer any questions we had about the car. Really pleased with the car and appreciated the free delivery.


  • Would recommend
  • 05/10/2016


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

I am very pleased with the car.unfortunatly the car arrived with no handbook or service record book.i phoned chris straight away who said he would sort it out.its been a week now my calls are not returned an I still have no handbook or service record book.i would be grateful if you would look into it for me.many thanks Elizabeth wilson


  • Would recommend
  • 03/10/2016

The service we received from Yasef was exceptional, he was very knowledgeable and answered all our questions. Lovely salesperson which makes a change.


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

Excellent service, will return for my next car.


  • Would recommend
  • 22/09/2016

[no comment made]


  • Wouldn't recommend
  • 19/09/2016


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

Finance was not offered because we made it clear from the ooutset that this was to be a cash purchase.


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

The service I received was excellent and worth the travel. Matt was extremely helpful and knowledgeable regarding my vehicle as well as the range as a whole.


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

We have not received the car and now expect delivery one week late on 12th September


  • Wouldn't recommend
  • 04/09/2016

Car was not cleaned inside very well. Ten mins down the road puncture appeared on dash. Was a faulty valve key battery was low and not working properly. Was told I will get reimbursed for expenditure but not very impressed with after sales service. Was a very stressful few days


  • Would recommend
  • 03/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

No


  • Would recommend
  • 27/08/2016

The sale was conducted in a thoroughly professional manner, all aspects were covered appropriately & it was nice to feel that you were not being pressured into making a purchase. Full marks to Richard Tanswell.


  • Would recommend
  • 19/08/2016


  • Would recommend
  • 19/08/2016

I'd like a 'maybe' option for 'would you recommend us to a friend'


  • Would recommend
  • 18/08/2016

I live in Newcastle so the purchase was done on the internet and the phone. I found all your staff very helpful. All my questions were answered promptly Thank you the car is excellent


  • Would recommend
  • 17/08/2016

It was clearly too busy for the amount of staff on duty. All in all it took 3 hours to have a test drive and seal a deal. The person dealing with me was trying to juggle several clients. Not good.


  • Wouldn't recommend
  • 13/08/2016

I found the whole experience totally unacceptable, firstly I never had any callback from your garage despite assurances that I would on 3 separate occasions, secondly when I arrive to collect my car i was told to wait a minute whilst the car was brought round to the front and ended up waiting 30 minutes with no apology just to be told that the car was still be valeted despite pre-arranging the collection time and finally I noticed the other day that the rear windscreen wiper wasn't working and when I checked it i noticed that there was no rear wiper blade at all just the housing for it so not sure how this got past the pre-sale checks I assumed must have taken place prior to collection last weekend...


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 31/07/2016

Not introduced to Aftersales as I live in Bedford and won't be using your dealship for servicing.


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 31/07/2016

I had a question about the servicing required on the vehicle to maintain the manufacturers warranty. I have not yet received a reply.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No


  • Would recommend
  • 17/07/2016


  • Would recommend
  • 12/07/2016

Great experience all round provided by Renault west London


  • Would recommend
  • 12/07/2016

Fantastic service just waiting on Paperwork for the warranty . Very pleased with my first ever Renault. Won't be my last,,,,


  • Would recommend
  • 08/07/2016

Was given the number to call if any issues, but not introduced to anyone. Sales guy was very helpful, not at all pushy, not in your face at all. Did not feel we were getting the spiel - answered all questions, gave us options. All in all very good.


  • Would recommend
  • 06/07/2016

The car was driven to my home for me. Thanks


  • Would recommend
  • 05/07/2016

[no comment made]


  • Wouldn't recommend
  • 03/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

[no comment made]


  • Wouldn't recommend
  • 28/06/2016

We viewed the car on bank holiday Monday the 30th of May. Had a test drive and completed the deal there and then. Upon leaving I had one last look at the car (which was in almost perfect condition). Unfortunately I noticed the NSR wheel arch liner had become detached at the bottom in front of the wheel. It had been blowing back onto the tyre and worn a hole through so needed replacing. I pointed this out to Richard he noted it and he was hopeful that we could pick it up on Saturday the 4th June at around 10am, as it also need its first service. I'm an ex employee of Retail Group and knowing the lack of communication that goes on within dealerships called Dan Bickell (who I used to work with at Croydon) and asked him to order an arch liner, in the vain hope that it would get fitted at when the car was serviced. (I knew this was a long shot) Unfortunately the car wasn't ready for collection on Saturday but Richard kindly offered to deliver the car on Monday June 6th after hours. He put some fuel in as a courtesy too. The service had been completed as expected but the old damaged wheel arch liner had been just re-secured. Richard claimed that the external wheel arch trim had been replaced in error. Clearly it hadn't and it was the old wheel arch trim and old damaged arch liner. This was very disappointing for me especially as I'd gone to the effort of calling Dan and him ordering one. I have pictures of the damaged arch liner and also the arch trim (clearly original as it has slight scrapes). I'm quite easy going and not unreasonable but disappointed that the arch wasn't changed on an otherwise showroom condition car. For me it took the shine off what was otherwise a smooth transaction. The car is great otherwise and we're very happy with our purchase. Regards Chris Taliadoros


  • Would recommend
  • 20/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Wouldn't recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

Just to let you know both Chris and Ahmad were very helpful and made buying my car a delight,see you again in 2 years !!!!!


  • Would recommend
  • 07/06/2016

[no comment made]


  • Wouldn't recommend
  • 05/06/2016

Excellent service so far


  • Would recommend
  • 04/06/2016

None at this time


  • Would recommend
  • 02/06/2016

One of the air vents in the back of the car needs fixing ,it was like it when I collected the car.Can this be fixed?


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 27/05/2016

No Ahmed was excellent and l would ask for his help again should l need another car. Anthony Ryan


  • Would recommend
  • 25/05/2016

I was given no proper bill of sale or receipt. I have had to phone (not easy to get through) to send me one.


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

As I live in Nottingham the Renault West after sales service may be a possibility as I visit London 5 or more times a year otherwise will have serviced in Nottingham or Leicester.


  • Would recommend
  • 13/05/2016

The after sales service was not needed as the car was to be used in Tyne and Wear. The salesman Chris Beasley was super friendly, and helpful at all points and I would certainly make a point of contacting him fist at the dealership, before speaking to anyone else. He made sure that we were offered GAP, but never offered finance as he knew we were a cash buyer. Excellent service all round. Thanks Chris.


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

Aftersales wasn't relevant as I came up from Cornwall to collect the car for use there. Mr Taher gave me a full and accurate description of the car with a video that showed me exactly what I needed to know in order to purchase at a distance. A lovely car!


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 03/05/2016

The advertising for the car I purchased was wrong it said it had features that it actually didn't. Had parking sensors fitted by you garage and they were the totally wrong colour. Now the car has to go back to be rectified. I think some of your sales staff should have better product knowledge some questions we asked were not really answered properly.Also there was no proper hand over explaing how things work and where things were on the vehicle


  • Would recommend
  • 03/05/2016

fantastic staff


  • Would recommend
  • 30/04/2016

Just wanted to add a mention of special thanks to Richard, who was wonderfully polite, professional and knowledgable. Fabulous service and I LOVE the car :)


  • Would recommend
  • 27/04/2016

I just want to say my salesman, Ahmad Taher, was excellent and maintained a high level of professionalism throughout despite me being a pain in the neck.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

USB port on stereo does not appear to working. Will not charge phone or play music from USB stick. (can charge phone and play USB stick in other car). What is the best way of getting this fixed? Thanks.


  • Wouldn't recommend
  • 22/04/2016

i do not have any questions,but an honest feed back.I do not recall being treated in such shambolic manner as a customer for quite some time now. Initially i had agreed to buy a pre reg CLIO,had paid a deposit and got given a registration number,had even got it insured(and then had to cancel that insurance and re insure the car i was driving,both at a cost),to be told a day or so before delivery that that vehicle was actually sold to someone else and i won't be getting it. Then to make the matters worse,i was given the Name of Chris Beasely(as the gentleman who handled my first failed transaction was going away on hoilday.) I kept on phoning chris and leaving messages without him ever coming back to me,i thought i would have had better treatment even if i was applying for an unsecured loan.Eventually i again had to visit the showroom to make contact and as i really needed the car(having by now reaching a date where i had to sell my car to the buyer,who i had already let down once) and had no choice.i did write an e mail complaining and got a formal reply,that's all.I wish i had the time find the right people at Renault to send this message to,as i have a feeling if this message goes to This dealership only,nothing will get done.


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

To caveat the above responses I did make it clear to the salesperson that I did not need finance and that we did not leave near to their site. To improve the customer experience the initial customer engagement in the used car centre needs improving as we waited a long time for someone to even speak to us, once they did the experience was great but we could easily have given up and walked away by then


  • Would recommend
  • 12/04/2016

Is there someone I can call just to get a few tips on things that aren't too clear (to a "mature woman"!) in the handbook? Otherwise everything went perfectly. Very pleased with Richard's prompt attention to everything unlike the procrastination on the new car sales side. although now I am happy they did procrastinate!


  • Wouldn't recommend
  • 09/04/2016

Just wanted to say, I'm very pleased with the car. Arranging the sale was easy, but once I had paid the money it became impossible to arrange picking the car up (I live near Liverpool and was travelling down especially to pick up the car.) Nobody ever answers the telephone, and it was unclear who exactly I needed to speak to as the original salesman was on holiday. I was unable to arrange an appointment time (despite trying repeatedly for a whole week), so had to turn up when I could. Unfortunately this meant an hour and a half wait in the dealership, during which time I was not even offered a cup of tea. My partner had to go to M&S across the road to find some sustenance, as we had no idea how long we were going to be left sitting there. It took over an hour for anyone to even acknowledge my existence. In general, customer service was poor and clearly there was a lack of staff (I wasn't the only one waiting for a while, although I was there the longest). The salesman was very good once he had time to see me.


  • Would recommend
  • 07/04/2016

2 Questions. I was promised a Health check on the vehicle, but the relevant paper with that information has not been left in the car. I do need this, please. Second , I need a statement or written agreement that the first service(in September) with come under Warranty . This was verbally stated to me but now I need a written agreement. Thank you


  • Would recommend
  • 02/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

No further questions a good experience after being let down by your Slough branch.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 26/03/2016

Great service, very friendly staff


  • Wouldn't recommend
  • 24/03/2016

we saw the car online and came up from Bristol to buy it, l am very very pleased with it


  • Would recommend
  • 10/03/2016

[no comment made]


  • Wouldn't recommend
  • 07/03/2016

Was not informed about the bluetooth streaming problems. Just learned form a Renault technician that this is a known problem with all medianav systems. This is terrible.


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

It's only fair to point out that I was a long-distance buyer. It wasn't feasible to arrange a test drive or to meet the after sales dept. The sale was arranged as per my requirements and I am extremely satisfied with the level of customer service provided and I have no complaints to raise.


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

After sales department not required live 50 miles away.


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 16/02/2016

I said that I didn't need finance. I'm sure that I couls have had a test drive if I required one. As I live 80 miles away from West London I don't think an introduction to the aftersales department was necessary.


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

One comment I would like to make is that when I first came to the used car office everyone was very busy with customers. There were however one or two people who did not have people with them. They made to attempt to speak to customers (there were 3 people waiting) to apologise for keeping people waiting. As a result I walked out and could have been a lost sale.


  • Would recommend
  • 08/02/2016

I was very impressed with all the staff we dealt with and the level of service was exemplary.


  • Would recommend
  • 06/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

Fantastic service. Another stress free purchase done by ahmad in sales. Thank you ahmad. If I need another van I will be in touch again


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 09/01/2016

Top rate customer service from start to finish thank you and yes I love my car.


  • Would recommend
  • 23/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

We were told that the vehicle had a full pre-sale check, but we soon realised after collection that their was no sound from the sat nav or radio and the stop/start had failed.


  • Would recommend
  • 20/12/2015

[no comment made]


  • Would recommend
  • 14/12/2015

Tony was very nice to deal with . Car parking for customers is a problem as there is a great shortage of space .


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

Sale all arranged over the phone so test drive and after care options were not relevant. P/Ex and cash so no need for finance.


  • Wouldn't recommend
  • 09/12/2015

I live in Wales and found the car via the internet. I had been on a test drive in Shrewsbury. I did not need to visit your aftersales department, as my servicing, etc will be done in Shrewsbury.


  • Wouldn't recommend
  • 09/12/2015

I wouldn't recommend you because the car I wanted initially couldn't be found even though there was a picture of it on your website. Also I paid for delivery which was fine but I wasn't made aware that my car was being driven down thus adding mileage onto it. I thought it would have been on a transporter lorry, so not very happy with this at all. I have complained but no response (e mail only)


  • Would recommend
  • 06/12/2015

Not a typical sale as I had already selected the vehicle, a company of car of a Renault Director, which was to be disposed of through the Renault Retail Group.


  • Wouldn't recommend
  • 04/12/2015

Having taken the car to my local Renault garage today they were somewhat shocked to find that the car had not under gone the recall check re brake pipes before being sold to me!! I would appreciate your comment .


  • Would recommend
  • 03/12/2015

No further question, but would like to say that I am very satisfied with the service I received.


  • Would recommend
  • 02/12/2015

Customer parking is in short supply !


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

No questions but I would like to say how well I was dealt with by Richard Tanswell


  • Would recommend
  • 01/12/2015

I am disappointed that the sat nav was not updated at the time of purchase. We were cash buyers and you had plenty of time to update before we took ownership of the car


  • Would recommend
  • 01/12/2015

Richard was very helpful, but disappointed that I have had to take the car back yeataday and have to go back again due to the wheels being refurbished on the car and over spray all over my red brake calipers.


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015


  • Wouldn't recommend
  • 24/10/2015

This is the third car I've bought from Renault London West. I am not happy with the service this time round. I am still waiting for the spare key and the passenger wing mirror needs to be replaced. I don't understand why a repeat customer is treated in this fashion.


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 10/10/2015

[no comment made]


  • Wouldn't recommend
  • 06/10/2015

Why was my car given to me with a knocking on the steering and a rubbing in reverse coming from somewhere when we ordered the car almost three weeks before we collected it. Surely it should have been checked before collection as now I will have to return the vehicle to be looked at and repaired. However I would like to say that the salesman Ahmad was extremely helpful and pleasant


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 03/10/2015

No finance offered as was paying cash


  • Would recommend
  • 02/10/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

No very happy with what I got


  • Would recommend
  • 07/09/2015

[no comment made]


  • Wouldn't recommend
  • 05/09/2015

You handed over a car with a broken mirror indicator and a guy who sold me this car is just trying to get rid of me. I contacted him twice.


  • Would recommend
  • 04/09/2015

Both Chris and Ahmed were helpful and the car handover was conducted well and presented the new car in an informative manner.


  • Would recommend
  • 04/09/2015

NO


  • Would recommend
  • 03/09/2015

I checked no for the above as we live in Plymouth and drove up to collect the car, so won't be coming back to this garage until I need another car.


  • Would recommend
  • 28/08/2015

My family has bought cars from you in 80's 90's and 00's and it was a simple choice to come back to Renault.


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

No questions, however i would like to say that i had a very good experience with yourselves. This is the first time i have purchased a car from any main dealer and i was well looked after, it was a shame the finance company took far too long to decide and ask for more information very late on. I would like to point out that Paul Lloyd was a very genuine and helpful sale person! He tried his best to get everything sorted and i felt very happy with the service he delivered Would come back again!


  • Would recommend
  • 10/08/2015

Offer of finance was withdrawn not once but twice. When I finally bought the car (with cash) it was declared broken, so I was offered a courtesy car. And then another replacement. A very patchy performance, but the third salesman I felt with was very professional and efficient. Unlike the first two!


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

No


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

As I live in a different part of the country some of the questions aren't applicable


  • Wouldn't recommend
  • 06/07/2015

Bought car online unseen hence no test drive. Live 140 miles away so no intro to after sales. Car not prepped very well in terms of interior valeting - dirty sticky marks in front door pockets (looked like dried spilled liquid /fruit drink). Bits of a child's toy? under drivers seat. No warranty documents with car.


  • Would recommend
  • 06/07/2015

Very pleasant experience with excellent attention and service from Mr Peel.


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 28/06/2015

Sale was well organised. The salesman Chris Beasley was professional, clear in his explanations and made the paperwork as straight forward as possible.


  • Would recommend
  • 28/06/2015

We were probably introduced to the after sales department as we live the other side of London and will go to another Renault branch (Orpington) for servicing. We were attended to by Mr Paul Lloyd, who dealt with all our questions in a professional and helpful manner, was patient and helpful with our many queries, and managed o get the car ready for us to meet a tight timetable. He made the trying process of buying a new (to us) car, with transmission that we are not used to (automatic), as easy as it was possible to be. We are grateful to him.


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

Aftersales was discussed, but due to the fact that we live some 2 hours from your location, servicing etc was always going to be done at my local Renault dealer.


  • Would recommend
  • 16/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

I am extremely happy with my purchase from renault West. However I did go to renault Enfield and the customer service I received from renault Enfield disappointed me soo much I perry much walked out.