Ask Nicole
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We had a stest drive and enjoyed it a lot we needed a number of weeks to get the depost togerther.your agent said no problem and there was none he looked after every thing all we had to do was pick the car up.and were very pleased wit it.and how we were looked after
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Very satisfied
I purchased my car from Sara Maguire. This is the first time I have purchased a brand new car and I was unsure of the processes involved. She could not have been more helpful and she made my experience of buying my first new car memorable.
Steve Hensley with whom I dealt with throughout the purchase was excellent. He was friendly, knowledgeable and very helpful. It was a trouble free and pleasant experience. It is the second time I have dealt with Steve and hope we meet again in 3 years time.
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SALES AGENT WAS EXCELLENT FROM START TO FINISH
Excellent service, 2nd car from there
Felt comfortable with transaction ,offered hot drink on arrival I didn't need to test drive new car because I was having the same car only different colour
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Good service however i did receive a phone call to say my car was ready but when i turned up it wasnt as being valeted. I had to wait 20 minutes in your showroom
Took ages for car to be ready and then on pick up the seller took almost an hour to hand car over. No paperwork was ready and we had to wait an eternity to get the car. Sitting at desk for ages and ages listening to rubbish no paper work was there and it took too long. The man then eventually said are u ready to get your new car? I almost laughed in his face as we thought we would come abc sign a few things and then hand it over but it was painful to sit there and listen to rubbish when we wanted the new car. It was shocking. No paperwork was printed off or dated and should have been. Would not use this salesman again
Very good service and sales staff. Thanks
Really friendly staff in service reception , bright and airy showroom - very clean and the offer of a free trip into Liverpool was perfect - would def recommend,
Sara was amazing she answered every question I asked. And even gave me space when it was time to make a decision.
Very polite and knowledgeable staff felt like I was a valued customer
Easy and comfortable ie no pressure.
Fast,friendly,courteous approach.Hassle free purchase. Nothing was too much trouble.Cant praise your staff highly enough.
All fine with collection and service.Jusr waiting for a part that you had to order to be fitted. Arrangement for this is already in place.Well satisfied so far.
The process was simple and very straight forward, everything was explained, Brian was very helpful and always able to answer any questions!
Always great to deal with
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I have had two vehicles serviced recently mine and my wife's, I had a courtesy car booked for both visits however on my first visit for my wifes car there was no courtesy car available, reason stated that cars were being returned late or not at all, I did not get any of this information until I got to the dealership, they offered to pay for a taxi but I explained that I was going to liverpool airport to catch a short hop flight and would be returning later that afternoon when I had some running about to do, so you see a taxi was not viable and in the event I had to cancel and re arrange my service, the dealership gave me a 5% discount off my bill, not much hey.
I would like them to inform me when my next service for my car is due, I really would have thought that to be apart of the service.
My experience was good
the reception was fine the service was fine but the lighting issue was not.
Very smooth handover. Jeffery from Liverpool was very helpful and he is extremely knowledgeable. Thank you.
Steve from Renault Liverpool was excellent, I have only bought cars from Renault, since I first went there over 10 years ago, since then my sister has done the same, excellent service from friendly honest sales people, a credit to your team x
The Motability Salesman, Brian was excellent in both knowledge of the vehicle and his customer skills. We sailed through the purchase of our car with no problems at all. Thank you Brian for all your help. X
Excellent service.
I was very pleased with all aspects of buying my new car: from the look of the showroom, which was spotless, well laid out and fun to look at, to the friendliness of all of the staff who I met from the receptionist to the salesman and the manager, who both helped me to get the best deal possible for me. I have had Renault cars for many years now and will continue to do so. I’ve never had a bad experience and hope that this will always be the case. The Clio is a perfect car for me and the whole buying experience is always a pleasure. Thanks!
I booked my car in expecting to be given a courtesy car as I live quite a distance from the dealership. No car was available and whilst I was provided with a taxi, I had to rely on family to take me back to pick up the car which was inconvenient.
I had a Renault for 14 years and always taken it to this service centre for its annual service and MOT. A few years ago, I lost a month on my MOT because they called me to arrange it saying it was due and booked me in, before the time allowed. This time it failed its MOT and had a number of problems, which would have amounted to more than the value of the car. I was not offered any options other than to get it fixed by them or take it away and get it fixed elsewhere and to bring it back, when really given the age of the car it would have made sense to make me aware of any offers that were available for a new or used car or scrappage deal. I'm surprised that they didn't try to retain my custom. Although the CitNOW video servicing assessment is advertised, I have only ever been sent this once a number of years ago, certainly not this time and it might have helped me understand the problems. Although the service on the desk is friendly and approachable, I think it is a wrong approach to suggest what scores would result in a failure on the customer relations survey as a good service score would surely be awarded if it is deserved without prompting.
Pleasant welcome by reception staff. Video received regarding vehicle check. Reception staff explained what had been done and then escorted to my car. Car washed and hoovered after work carried out. Thank you very much.
Sales rep was informative
Good service
The department fitted me in on a Saturday as I had pressing family reasons and could not wait until the formerly scheduled appointment. Man thanks for that.
Found the staff friendly and helpful.
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The lady who returned my car was particularly nice.
My experience with Renault Liverpool was excellent from the day I booked for normal maintenance & MOT. Staff were friendly & helpful & I had no problems at all. I have used Renault Liverpool for many years and would recommend it for car purchase or maintenance.
Good service
My Dacia Logan was booked in for first mot and service, no feedback given as condition of brake pads etc, no video re car condition, due to work had explained that car would be collected following day, but still dragged out of a meeting to ask why I hadn't collected car!!!Dont like to be encouraged to give 9 or 10, I will decide.Still bought a new Dacia on the day, so not all bad..😉
Courtesy car was not at the same standard of my own vehicle. I assume that is due to availability rather than an oversight.
Staff are lovely, always very helpful. Was just an inconvenience having to come back. Would be helpful if one night a week you stayed open later.
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I found Vicki-Rae Thomson very helpful and compident and kept us up to date with progress on my vehicle. It was serviced and MoT I was impressed how professionly it was done. I would recommend and always use Renault Liverpool. It turned out an a pleasurable experience. My car was returned clean and immaculate thank you Renault Liverpool.
I have purchased Renault veichles from the same sales person for 25yrs at your Liverpool outlet. I am very satisfied.
Straightforward and without any difficulties.
All went extremely well on the service and MOT of my car. Vicky was very efficient, professional and personable and gave me all the information I needed regarding the service, collection arrangements, costs and so on.
Always welcoming. Polite,friendly and helpful in all quarters. Ask when you would like to pick up the vehicle, let you know when ready and firgiving if late!
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That lady who sold me the car was fab at her job explaining everything to me made me so at ease think she needs a pay rise
Excellent
Thank you for such a professional service.
They were very helpful and friendly car was done on time as I had requested, the only problem was the way it had been cleaned all covered in marks
No problems.
Was good
Steve Henley helped me from the start. He made contact with me via email then saw me on my visits to the dealership. He kept in contact via phone and text. Answered all my questions and was knowledgeable to answer them all. Really liked Steve's approachability and he explained how to use the cars features and my finance options clearly. This was great as it was my first time purchasing a new car.
Thought communication between departments was poor.
There was a captur there but not the model I wanted to test drive. Was told I couldn’t drive as it had no plates so liked the Renault GT line again was told I could not take for test drive only the Renault play.. so I asked for a price which dealership came back to me and said £213 a month and that it had all round sensors and a camera and that they could bring the price down nearer the time as I still had a couple more payments to make. Which only came down by £1 also day that was arranged to collect car was not available and only found out when I rang regarding insurance. Customer service is terrible forever ringing and they say they will return your call but don’t, I’ve started to email And again they say bear with me but still nothing has been resolved.. so was going to get in touch with the FCA Only I’ve received your Email so hopefully someone Can Help Me.
Completely satisfied
would have liked the dashcam set up for me still not set up sales sarah was excellent again this is my second car from Renault thanks to this sales lady
Very friendly service. Not pushy. Informative and a pleasant experience.I will reccomend the dealership toanyone
Excellent service-despite problems over service plan
The drop off and collection were carried out easily and in a friendly way.
I had a very good experience at Renault Dealership. Jeff demonstrated excellent knowledge and helped me get the vehicle I am happy with at a price I am also happy with.
I was very happy with the very efficient service including being kept up-to-date with how everything was progressing and the time I could collect the vehicle.
Everything was fine. The only comment I would make is that they offered 5 pounds towards the cost of our taxi, which was greatly appreciated, but they did not explain that they would pay the taxi directly so we paid him in full, thinking this would be deducted from our bill, and I assume they also paid the taxi.
Very well looked after from beginning to end. Staff very helpful.
Steve was really helpful throughout the whole process
Sara was very helpful
A very helpful, straightforward and non-pressured experience.
Great
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The spare key was misplaced between me ordering the vehicle and the handover date. A replacement has been ordered but I have not heard anything back from you as yet. Please would you let me know when it is due to be delivered? Thanks
I live out of the area so need to arrange my own after sales service. Andrew did however, call me to check the car was ok.
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A big thank you to Dave who dealt with us from beginning to end he was very helpful and nothing was to much trouble again thank you.
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Bought over the phone. Good service, very pleased with car.
There was a form that I filled in - it stated if a friend had recommended me, that the friend who recommended me would get a £100, but my son who recommended me still has not revived the money, even though this was part of our deal when we bought the car
This purchase was via the internet so we did not visit the sales office in Liverpool.
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Everything was, only problem is we only received 1 key. We have been told this will be sorted but just waiting for an appointment date.
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Yes the start/start feature is very temperamental is it a fault on the car?
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Haseldine is the correct spelling otherwise am very happy.did not require finance.
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Sales Staff Couldn't Have Been More Helpful ok there selling cars but you can tell when someone is generally trying to help you,Dave Nicholls , Stephen Jones would deal with them very very helpful
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no. all good
No further questions, but a big thank you for the fantastic experience of buying from you. Andy was very helpful, informative and a great people person.
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Why send me a loyalty discount two weeks after purchasing a car? You should have offered me a loyalty discount at the time of purchase then maybe I could have got the car I really wanted (a Scenic) at a more affordable price.
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picked the car up in the afternoon of 28 march, when i got home i noticed the centre badge on the offside rear wheel had gone missing, i called and spoke to the sales man who said he would sort it for me. Two visits and a number of phone calls to your showroom have proved fruitless and nearly 12 weeks on i am still waiting for a small plastic item, very annoyed and disillusioned with your aftersales service and if this situation is not resolved soon i will take the matter to Renault U.K. Bill Winder.
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I am discussed with the way I have been treated. I will tell anyone and everyone that will listen to never ever but a Renault. I got a preregestered car with 7 miles. I got to 770 and the clutch went. I have now been told it's not covered by your useless warranty. I have had it 5 weeks and buying it was the worst mistake of my life.
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no, everything is good and im happy with the service i received and the courtesy call a couple of weeks later to check if all was ok. Nice one Renault.
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Ref question on finance - We were cash buyers therefore information on finance deals was not requested.
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I received first class service from the used car sales staff
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Didn't have the van advertised on the internet.
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did not need finance. did not need test drive as vehicle not in show room
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Inside of car was Not clean rubbish under drivers seat I have had to clean the car and have found rust on inside of door. Not the experience that I expected from Renault
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We arrived not long before closing to finalise the purchase and would probably account for not being introduced to aftersales dept. Is it possible to upgrade the radio to enable DAB? Generally, I was happy with the service provided.
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Had car a week and still not received log book. I am waiting to do a transfer of private reg onto new vehicle so need it. Also sales men should all be aware of how to deal with a private reg transfer as only one sales person was aware how this should be completed.
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Renault Retail Group are excellent! Liverpool branch were friendly and helpful and the place was very clean and tidy. We enjoy buying Renaults from RRG over all other dealerships. Keep up the good work
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I would like to say Phill made the whole experience of buying my car so easy nothink was to much trouble, a good assets to the company 10-10.
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No questions, you have supplied our fleet for the last 5 years and have always provided an excellent service, even when things go slightly wrong. Thank you Marc Dale.
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Sales man who helped me was absolutely brilliant, explained everything in detail, credit to your company!!
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My busines is completed over the telephone with Mark Thompson & the whole deal was very satisfactory. Thank you.
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Really happy with how the sale was conducted but still waiting on missing paperwork, need invoice to say I've paid for the car, thanks
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My Samsung phone which runs on Android Version 6.0.1 loses it connection with R-Link every 15 seconds so unable to use it. I believe there is a software update for R-Link which will enable me to use my phone which can be downloaded at a Renault Dealer for free, is this correct?
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I recently purchased my second vehicle from Renault Liverpool. My choice was not solely for the model of car. A big part of my decision was due to the customer service I have received over the three years. From first point of contact, sales through to the ladies at the service centre, contact centre and even the gentleman who opens the sites gates. The customer service has been impeccable. My second purchase exceeded my expectations. This was due to the fact that Mark and Stephen were friendly and explained everything to me with out jargon. I will continue to recommend Renault Liverpool to my friends and colleagues.
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please remove me from your data-base . I have requested this the last time you e-mailed me , you obviously don't understand English.
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My experience with RRG Liverpool was excellent...but the response to my enquiries from other branches left a lot to be desired..
Really friendly service. No sales pushing. As a first time car buyer I was very pleased with the service
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All my questions have been answered by the sales person
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the last 3 questtons were no but in rernes i was in wales and the salesman was in liverpool and i made clrar to him i waunted to pay balance in cash i found Andrew Lycett (SALESMAN) very helpfull and gave me very good sevice and kept me informed all the way thank you andrew
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My family and I where very impressed with David Nicol whom on the Sunday evening took time to talk through the car and we were impressed with his knowledge of the car and a deal was struck subject to the formality of a test drive on our return on Wed. 9th. Our experience with Renault Liverpool was first class and likewise when we had the test drive (car lived up to our expectations and more) we concluded the deal. David then explained the GAP cover and Service programme (which we are taking up) so well and simply that it was easy to understand. I must state that David went beyond the call of duty on Sunday and stayed behind to help with the deposit formalities and likewise on Wed. evening. I have been so impressed with Renault Liverpool and David that I will not hesitate to recommend you to family and friends. Many thanks for a fantastic experience and the car is a pure joy to drive and own. We all love it. Kind regards John Davies
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Disappointed with the overall service, viewed the car and identified a few areas that needed attention before transaction, all area agreed upon. Told that the car was ready to pick up - excited. It was immediately obvious that nothing had been done to all areas previously identified, so frustrating as time wasted, fuel and tunnel costs and more important my trust in the show room was deminished. I was told that the protective coating that I paid extra for had been applied, yet all scratches had not been removed ??? The interior had been cleaned and the seats protected - yet there where still marks in the seats. The interior of the car had a aroma, not smoke but something. Following the bomb to clean / freshen up the interior the aroma was the same, again strange. I don't want to be too negative as the salesman was good but something had gone wrong with the process. Interior cleaned, items removed (small tray in the rear) and not put back - I had to request one, I should not have to do this. Despite our experience we will still recommend Renault Liverpool to others. One other point is when you are waiting for your salesman to be free from dealing with someone else (about 1 hr) and other salesmen are free why cant someone else deal with you, complete the paperwork and speed the process up, customer service is key. A salesman / person makes a sale surely someone else can help with the overall process without the original salesman loosing his bonus for the sale.
No. Everything went along smoothly.
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The process for purchasing the car was unnecessarily long, with the sales team appearing uninterested in completing the sale nor being proactive.
James was true gentleman. He was polite , professional and informative.
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The purchasing of this car was not as good as the two previous cars which I purchased from Renault retail Group both from different dealers. Both of the previous cars purchased all documents where correct which was not the case with this purchase and has taken phone calls and weeks to sort out. Also being an approved Renault retail car I expected all handbooks for the car to be there, the R-link2 handbook was not included, I was advised it not supplied with new cars !!! Yet this book has a Renault part number 7711408942. Regards Mr S Cook
I had a bit of a bad experience but have bought from this branch before and have fed back my concerns which have been dealt with.
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Lovely salesmen, nothing was too much trouble
No thank you
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Your salesman james was extremley professonal and a joy to deal with
I am unhappy with the service I received from the salesman at Renault Liverpool, but I am very happy with the body shop manager who rectified the problems with the paintwork on my new car and organised a service which I was told had been done even though the service light came on after 2 weeks. I am pleased to get my car back after being inconvenienced on 2 occasions where I had returned it Renault Liverpool. Sandy Denton
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No questions as such. Still waiting on my GAP documents so could these be hurried along please.
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No, Dave was very informative and friendly.
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Car was delivered to my home so no real handover required.Finance was offered but paid cash
Nothing further. Will say that after sales wasn't relevant as I live over 3 hours away.
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My car was delivered to my door as I bought it on line The delivery arrived when it should have the driver was exelent nothing was too much trouble And Philip Corcoran was very efficient and As I have never met him but he seemed a very nice chap all the paperwork was in order and I am very impressed with the car
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The staff at Liverpool were fantastic. So helpful and very quick to get everything resolved. They took care of everything and made buying a car so easy. I cannot wait to return and buy my next car here. Thank you Steve Jones and all your team. Will be recommending you to all my friends and family, the car is fabulous... Another great Renault!
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James who sold us the car is a genuine and polite young man. He was open and honest and clearly enjoys his job.
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Details about AA cover still not informed
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Fantastic service from Brian Rowan as always, he's the reason I use Renault L'pool
Why have you discarded the normal Maintenance Service Booklet ? This is the first vehicle I have purchased new or used that has NOT included the service booklet. What you have included is virtualy useless and includes almost no information useful to a good service.
I did not require finance and had informed the sales dept that I would be using a more local garage for after sales
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Excellent service - highly recommended!
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No questions!! We were however very impressed with the salesman, David Nicol. He was friendly but professional, very knowledgeable about the car and answered all our questions in every aspect. I don't normally enjoy the interaction with garage personnel when buying a car but David was the exception. His approach to customers is just right. Thank you.
No questions but personal thanks to Mark Thompson for his help in choosing this vehicle.
My answers look quite negative but I was very content with the service Mr.Wing gave me.I did ask about finance but I thought the rate of interest of nearly 10 per cent was ridiculous.
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Do you check all of your cars before they are handed over because my car hadnt been valeted inside when I got it home.
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Very pleased with the car and the service and attention we received from the salesman. Certainly recommend your company to anyone wanting a quality near he Renault.
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helpful salesman recommended to my friends
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Very happy with my purchase to date. No complaints. Phil was great.
I had a really good experience and helpful and professional service by Mark Thompson. Overall very impressed and would recommend Renault Liverpool to friends and family. Thank you!
Although the sales representative James was so helpful and charming, from the start I was not interested in finance. I had the same model so I did not ask for a test drive. James has made the purchase very pleasant. There was lack of information about warranty, road assistance, preparation and maintenance check list.
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Very pleased with the service I received
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There were a few problems along the way but we got there in the end and all was well.
Superb
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Bad after sales services.
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already have one purchased via phone and email live in Doncaster so after sales team not relevant but was discussed
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
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how does the roadside assistance operate - do we have to activate it or does it automatically provide cover from point of purchase of the car?
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I wasn't given any documents with regard to the transfer of Warranty. Do I need something to prove I have a valid Warranty
Very good experience and delighted with the purchased vehicle. However I am still awaiting the supply of an invoice, this couldn't be provided at the point of sale as the transaction was wrongly recoded in the name of my wife. I still require an invoice made out in the name of Mr Eric W Nightingale, I do hope this isn't going to involve too much trouble on my part to secure. Thank you. Mr Eric W Nightingale
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
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Didn't want finance but the man who dealt with me was very good..
It was a pleasant experience, but you do need to be able to provide more customer parking spaces. I imagine customers will drive around your premises and drive straight out again if they cannot park, as we very nearly did until a salesman, Dave Nicol kindly found us a vacant space. Otherwise we may not have stopped at your showroom
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Mr Parsley, travelling three & half hours on the train illustrated that David Nicol's sales technique worked, especially the video he did for me. I was impressed with how helpful and friendly David was which was much appreciated. The car I cannot fault, had a great drive home and am very happy with it. My only concern was the attitude of the manager in the office and the way he conducted himself, arrogant would sum him up. I was really surprised & disappointed. Regards, Mr Wyatt.
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Would like to thank Phil Corcoran for his non pushy approach, unlike other dealers which we have experienced. Very knowledgable and feel we could give him a call if we needed assistance. All the best Phil !
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Dave who sold me my car was fantastic i dont have a bad thing ti say about himbut I was abit shocked at the fact that I could only collect my car on a day my sales person was working. Also when my warranty letter came through it said the milage at purchase was 33001 when in fact it was 36998. I know this small detail can affect the warranty!
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Only issue I have is that the vehicle had paint damage to it when I ordered it and was assured they would be rectified before I collected the vehicle. This was not done and pointed it out to sales team who advised I should pop the car in at a later date to have it fixed.
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Can you please send me the MOT certificate ?
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
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Mark who delivered our car was most helpful and gave us lot of information we will come back to you if we change the car in the future thank you you again j Wright
great customer service with all the sales team
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We were going to purchase a vehicle from Seat but their sales people were rude and economical with the information they provided. Visited Renault Liverpool (Used) and everyone we met was brilliant. Very helpful, friendly and fun. Couldn't do enough for us.
I read good reviews on the Capture and saw this car on line advertised at a good price.I purchased the car by phone and dealt with a helpful advisor/sales man (Warren Kermode).The car was delivered to me yesterday and I am very pleased with the car.
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Purchased car on 23rd March today 30th march window wipers stopped working rang renault and earliest opportunity that i could be fitted in was 8th april in my opinion this is unacceptable i have to travel to work and drop kids off to school. No car means 6 buses daily to school and work Hopefully renault assist will be able to fix not amused!
The level of service was great. Dave sent me a video to ensure that I liked the car prior to me driving over to Liverpool. He was very friendly and proffesional and that make the experience of parting with my hard earned money a lot easier.. Thanks
A fabulous sales team in Renault Liverpool and great service with always a smile!!
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Disappointed that mats which were promised were not in car. Fuel had not been put in (fuel light was on before I even got to the exit). Vehicle had not been valeted as promised; Sticker residue is visible on inside of windscreen; dirt build up on roof where marketing block had been was untouched. Not good!
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Good service pleasent to work with
Please can you send me a full drivers handbook, only the quick guides are in the pack - thanks to Dave for coming in on his day off
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I continue to have concerns regarding the engine on my new car. On collection, the car was misfiring, and this has continued. I spoke to the sales team on Wednesday 9th March and they suggested booking the car into the service centre to investigate the issue. This was arranged the same day, however, as a courtesy car is needed the earliest date my car could be seen is the 12th April. I am concerned that running the engine for nearly 5 weeks, with continued catalytic converter and engine management warning lights may cause further damage to the engine. I am surprised and disappointed that a company such as Renault would allow their sales team to sell on a vehicle with such an obvious fault, and not seek to resolve the issue within a shorter period than 5 weeks.
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Do Renault sponsor any horse racing meetings and if so could you arrange an invitation for both my wife and I.
Salesman friendly, but unresponsive to questions via email and phone calls. Always very busy selling. Basic requests like access to Terms & Conditions seemed hard to answer. The experience was very stressful. I have an outstanding issue with scratches on the vehicle which were notified at delivery and for which a resolution is still outstanding
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Very Polite, Made to feel welcome.. Very Professional service.
Hi , i will need to speak to someone in the technical department , for some reason the digital part of the radio stops and starts on the speakers ( no matter what station its on) i hope it could be something easy to cure. Regards Martin Max Torque Cans 01704 893337
We have no further questions but we would like to thank you and your team for excellent service.
thank you for an excellent service again :-)
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I told the sales dealer that I didn't need Finance or a test drive. I did not receive a warranty book or details of the 4 Year Renault Assist . I contacted the dealer to say I have no information on this and he informed me that the Sales Department deal with this but I have received no information as yet from them.
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Phil Corcoran was fantastic - a true gentleman.
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No,but I would just like to say how great our salesman was,his name is Craig Hamilton.I live in south wales and I purchased the car in December,over the phone,it was a birthday present for our son and Craig agreed to keep the car for us until we travelled up to Liverpool to pick it up on sunday February 7th.Craig was not working this day but he collected us from Liverpool lime street station,and took us to the garage to handover our vehicle.Both my wife and I were very grateful for his assistance and he is a credit to your company
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I have been a customer for 13 years and always 100% satisfied with the service I received
Awesome guys :)
I wasn't introduced to aftersales department during handover because I live a large distance away from the dealership and the car was delivered to my home address
I had said o did not want finance and had sold my car privately
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Mark Thompson was the most genuine and friendly salesman I've met and was a great help. I am more than happy with my new car obviously, but extremely happy to have dealt with Mark and the service he provided! Please pass on my regards. Ellena Tollady
Marc was brilliant with us and made us feel very comfortable about buying our van from your company. He answered all of our questions, made us laugh & answered his phone even when he wasn't in! Great service, thanks
Not really , just thanks for a very smooth, informal and pleasant buying experience
When I picked up the car not all the owner's documents were available. The owner's handbook/service book was missing and the vehicle had a scratch along the offside. I have been told the new handbook has been ordered and the vehicle is due to be booked into the bodyshop to be repaired. Apart from this the service is good. Hopefully everything gets resolved ASAP. Is it normal procedure for vehicles pre-owner by Renault not to be supplied with the original floor mats?
I was not contacted after the sale and am unsure about when the first service is due [the car had only 8 miles on the clock].Also I was promised an official Renault sales invoice as I only have a written one[the computer would not work on the day of the sale. I have written to Renault Liverpool about this but have not received any reply.I am late replying to this e-mail because we have had family illness problems followed by a bereavement. Thankyou.
Why aren't the maps etc on the MediaNav up to date prior to sale ?
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I dealt with Andy, and I couldn't have asked for anyone more helpful. I didn't feel pressured into buying and would definitely recommend this branch to friends and family.
I would like to say a big thank you to Mark Thompson and the other gentlemen at the Renult dealer in Liverpool for their good service and making my experience an enjoyable one, my mother recommend me to this garage and I have been sharing with my friends and family how wonderful the service was and am extremely happy with my new purchase.
Excellent service provided by David Bamber,thankyou.
No, I already had a Clio on order with Arnold Clark who let me down, Renault Liverpool supplied one in less than a week Great job, also no pushy salesman which is nice
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Dave the salesman at Liverpool was a pleasure to do business with
Please note: I bought the car over the phone and told the salesman I was a cash buyer, the car was delivered so I didn't meet the after-sales team and i had test driven in a local garage who didn't have the exact model I wanted - they couldn't compete with the competitive price offered at Renault Liverpool. I received an excellent service throughout from Mark Thompson. Thank you
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Could you confirm my direct debit for the servicing of my new car has gone through satisfactorily?
I would just like to say that I found the car on line and as I live in Bristol a test drive was not possible but I trusted Dave Nicol when he told me it was in perfect condition and it is.I am very happy with it.
Great service friendly staff. We are probably too far away to bring the car to Liverpool for after sales.
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My whole experience of purchasing this vehicle was very traumatic, instead of being an enjoyable experience, it felt like an up-hill battle. I never got return calls, got no info that I requested, I felt totally ignored. Renault networking does not work .Never again !!!!
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Salesman Mark was very friendly and courteous. A credit to your company.
No questions but should just let you know that I am disgusted in the way I was treated and lied to.
The coffee was good and the salesman was both helpful and curtious .
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In my documents I found a sheet which suggested I should have a warranty / service sheet which I do not seem to have. Also I updated my Medianav to the latest version and although the Renault website says that the maps are updated twice a year in Spring and Autumn the most recent maps available to download were Quarter 4 2014
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can you let me know how I can get a touch up for my car and a set of mats.
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Mark the sales executive was very polite and helpful and his colleagues in the office very friendly. My wife and I were offered a lift to the city centre as we planned some shopping whilst the paperwork was prepared. As it happened we decided to use the train but it was nice to have been offered the lift. It is this extra service which we find important and enough for us to buy the car from you and not locally
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Excellent service from Phil Downey and Steve Parsley great team at Liverpool would recommend to anyone thanks for everything
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Didnt receive mot certificate was informed service dept had misplaced it.
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I was told that the Van had Stop-Start and it has not which is a big issue as it reduces my fuel costs!
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Where are my rear foot mats
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No questions, but I will say the level of customer service I received was very unsatisfactory.
Phil was really helpful throughout the transaction. Unfortunately he couldn't be there for the handover which was a bit hit and miss. Everyone on the phone or seemingly busy so felt a bit 'in the way' when I went to collect the car I'm afraid...
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No everything was explained that I needed
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when picking up the c ar can the procedure not be quicker it took three hours to drive the car away.have you had any complaints about plastic trim on left side of steering wheel the edge of the trim is quite sharp also the seatbelt anchor on the passenger side has a noisy rattle.
did not require finance
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No. Good team in liverpool but a staff member letting them down left them extremely busy
This vehicle had only done 10 miles yet when I picked it up it was damaged in various areas. I have not as yet brought the issues to your attention and would appreciate your advice.
Very pleased, many thanks
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Craig and Steve were both fantastic. They were both very helpful and made the whole process very easy
No totally enjoyed you're help and assistance in getting the deal I required, will come back again thanks to all your staff.
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Our sale was managed by Phil Downey. We would like to express our sincere thanks to Phil. Totally professional, very informative but not 'pushy'. Explain all our the options available, but we plan to keep the car for a long time, so felt it not necessary to buy the options. If it's possible to do so, please pass on our gratitude to Phil.
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this is the second car I have purchased and l was impressed the first time and l can only say that the SAles Exec (Dave Nichol) exceeded my expectations and gave me confidence to purchase a second vehicle what l liked most was that there was no pressure or intimidation that l have experienced at other outlets, l was treated with the utmost courtesy and politeness. I also liked the fact that l saw the same faces which always makes me think that the sales team r happy and looked after. As l reside in Buxton Derbyshire l could have gone to other Renault dealerships more local but because of the service I received l didn't give them a second thought so congratulations Renault Liverpool for a job well done
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Whilst purchasing the car I was promised that there would be new car mats put in the vehicle however when the car was delivered these did not arrive with it which was disappointing.
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No. Another great purchase from Renault Liverpool which will not be my last!
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Just one concern, I was allowed to leave without having the 5 day complimentary insurance put on. Luckily I realized after 5 minutes into my return journey and then turned back to the retailer who put the insurance on for me. Good job as I was pulled over on my return journey after going through a camera for not having any insurance. After further investigation the traffic policeman confirmed that I now had got insurance. This mistake could have ended with me having penalty points and a hefty fine. Lets both learn from this.
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The salesman was really helpful and not overly pushy - it was a positive experience. thank you.
Extremely efficient sales department with a nice attitude
1, The warranty was not discussed in detail, eg, we were not told about the RAC dreakdown cover as part of the warranty. 2, we discovered upon getting the vehicle home that the front on side tyre had a large split in its wall. This should have been picked up on a pre delivery inspection. (The tyre has since been changed by the dealership.
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Poor delivery service from Liverpool, was informed I would get an text when car was close to Peterborough, as it was, my wife who was on night shift called to say keys had been put through the letterbox and the car parked outside. I rushed home from work as we are in a resident parking zone and I could have got a ticket ,
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