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Sara in sales was absolutely fab ! I would recomend her to my friends and family when buying a car. The only comment i do have which tainted my experience was that the car clearly had not been valeted before i picked it up - the was oil on the interior of the doors, a sticker on the window which sara had to go and get a valeter to get rid of and there was sticky marks on the exterior which dirt had stuck to by the time i got the car home. I had to take it for an external wash the next day and wipe the oil off the doors myself !! Not really acceptable when purchasing a new expensive car !!
Renault Liverpool have been excellent
Steve was extremely friendly and helpful and answered all my questions
Brian was exellent he explained everything was very certious really helpful thankyou
Made very welcome offered tea and coffee very relaxing atmosphere
We had a very easy experience from start to finish with Renault Liverpool with regards to the purchase of our Renault Zoe. Sara McGuire informed us with updates and had the car ready fully charged for collection as expected. I would have no hesitation in recommending friends & family to purchase a car from Sara at Renault Liverpool.
Purchased Renault Captur 8 months ago and wasn?t happy with the overall performance. I contacted customer service who put me in touch with Steven Hensley who provided an excellent service with email/Phone updates regarding my new purchase of Renault Clio that I received two weeks ago - nothing was too much trouble - would definitely purchase another vehicle with Steven Hensley.
The Sales Advisor Sara Maguire did a great job and was very helpful I would definitely recommend her
From ordering my new car to picking it up Steve Henshaw from Renault Liverpool has gone out of his way to make sure everything possible was done for delivery to be on time, all paperwork was done in quick time so I wasn't hanging around for a long time, was very pleased with the service I was given.
Steve was an excellent salesperson and I would recommend Renault as a dealership
The salesman was very helpful unprofessional was a pleasure meeting with you yeah, and I would recommend Renault to everybody I speak to
Would just prefer to wait less than a week to get a defect sorted
Steve on mobility was great really top bloke really easy to deal with and honest.plus our car was ready a week earlier which was great
Steven Hensley was great he kept me informed through out the hole process. He helped me to keep to the bugjet I had in mind. He sent me personal videos to keep me up to date.
Steve was very friendly and very helpful throughout the whole transaction from my first conversation with him in branch and via emails
easy to make choice and arrange car, Steven Hemsley was great an kept in contact throughout to reassure an organise the car.
Great service
sara was a great she helped me a lot as it was my first time getting a mobility car and it all went brilliantly
Sara was great, very knowledgable and a lovely person to deal with,
Excellent service
Overall very happy
Brian Rowan was fantastic, helpful and communicated at every stage of the process
Steve Hensley made the whole processes very straight forward, he took a considerable amount of time with me ensuring that I was completely happy with my choice. This is my 4th Renault I have purchased through Steve. I have stuck with Renault due to the service Steve has provided. He is an outstanding member of the Renault Liverpool Staff!
Excellent experience
Sarah who I dealt with is exerlent
I felt completely relaxed and in control throughout the whole process, there was no hard sell, or pressure to buy, just sound honest advice. I would definitely recommend Renault Liverpool to friends and family.
Excellent customer service by Jeff Wing, previously purchased a vehicle from him and was so helpful we decided to go back because he gives you what you want not something he thinks.you need, as a footnote a relative works for fords and i was 9ffered a family ticket but due to Jeffs commitment decised to stay with Renault
The sales executive Steven Hensley was brilliant; a really relaxed and friendly approach. The show room staff were very warm and accommodating. All round a really great experience and I'm looking forward to a productive relationship with the dealership.
Very please with every aspect of purchasing my new car from yourselfs
I have bought 2 cars at this dealership and have to say the service was excellent and made so easy.Sara is very thorough and really cares about her customers I will be making sure I pass her details to my friends and family. Thank you so much
Overall service from Sara was very good
Happy with Jeff and he explained everything well
From start to finish it went well great sales person will recommend him great place good time
the sales adviser was very polite and very very helpfull but i phoned up a couple of days ago and couldnt speak to any one but i have sorted the problem out myself other wise everythink was very good at your showroom all staff were very helpfull and plesent towards us
The whole process was made easy from start to finish. Thank you to Sara for all your help.
I was perfectly satisfied with the entire process until we saw the dent and chips. It is being sorted but spoils the experience. I also have not been impressed with the leaks on the driver side door and the fact that the driver side doors need to be slammed to close whereas the passenger side ones only need a slight push.
The sales rep listened, and acted upon what were my requirements.
Steve was great, friendly and helpful. I love the car and suits my needs perfectly Thanks Steve
We dealt with a gentleman called Jeff wing at Liverpool Renault he was very thorough and talked us through all the models we were interested in. On collecting the car again Jeff was very thorough with myself going through the Car explaining all the features.
Sara made the process of buying the car very simple. Her knowledge is perfect and her explanations easy to follow. I would buy from her again. Thank you
Sarah was amazing she talked us through everything we needed to know and said to ring her anytime if we have any problems x
Friendly staff. Was so easy to buy the car, everything really well explained.
The experience was so brilliant. Very easy and fast from choosing the car and picking up the car. Salesman very helpful and pleasant.
I WAS QUITE SATISFIED WITH MY EXPERIENCE OF PURCHASING THIS VEHICLE BUT THERE WAS A LITTLE LACK OF KNOWLEDGE TO DO WITH THE ONGOING PROVISIONS FOR CHARGING THE ELECTRIC ZOE,
Jeff Wing was excellent with us when we purchased our new car, he explained everything to us. He clearly knows his job and does it so well. It was a pleasure to buy from him and he made the whole experience great.
My overall experience was excellent and the salesman was excellent totally satisfied
Everything went well and to plan and on time on the day of purchase, however problems arose later which were eventually dealt with by Bolton Renault.
Very welcome from the outset. No pressure from the dealer and given plenty of time to consider the options available. Everything was explained clearly.
The purchase experience was interesting. There was some change in how to apply for finance using an EU licence which delayed me getting the car by quite a few hours. I am also still waiting to hear back for a servicing contract.
I received a friendly welcome from my first visit to Renault Liverpool and the adviser Steve explained and answered all my questions and made me feel fine about my queries. My only issue throughout the process was the delivery time I felt this was excessive as I ordered the car in Nov 2017 and it didn?t arrive until Mar 2018. Steve did keep me updated on the delivery date though. I was expecting the car end of January to beginning of February. Overall a good experience although I did feel leg down with delivery time
Happy customer
Love Renault Liverpool - never made to feel pressured, always a smooth process. Steve Henley very professional and friendly
Very pleasant experience overall. Lovely staff
Completely faultless service was kept upto date by Jeff every step of the way thankyou so much for making it so easy x
Sara looked after me and nothing was too much trouble for her, I?m a pretty nervous person and she made me feel so at ease, so friendly, credit to your company
Very pleased with the service we received when collecting our new vehicle
This is my 6th Renault motability car. I wouldn?t want to get a different car than Renault. Your advisor Steve is very knowledgeable about the particular model I want. Thanks Steve, top man!!
Mr Wing was a well experienced and caring man who made the whole process easy to follow and understand every step of the way.
Very pleased and Arron was a very helpful polite young man thank u Arron.
not the best not the worst
Very good in every way
Very good I purchased this vehicle because I learnt to drive in the same vehicle plus 4 year warranty also encouraged me to buy from you.
Overall great service. Had some rewiring done on the car. Everything works well now following an initial misdiagnosis. The only thing to improve I could think of would be to fully re-insert the plastic covers inside the car after the rewiring, which I ended up doing myself (and it was very easy).
Its the 2nd time i have been for a service,the time it takes i was satisfied,the only problem i could think of was that the interior of the car wasnt cleaned very well and for the price you pay for the service, you would think abit more time would be spent.
Great MOT with video health check
a good experience no problems presented, polite and professional staff
The front line staff were the best i have dealt with in a long time . More disappointed with been told my car had been clean inside and out which wasn't and still finding a seat protection cover left in the foot well. Its the small things that matter the most .
Sales men are dishonest there. Was told I could get free service but this was not offered to me. Did complain
The service I receive is good but the cost of work is expensive
Great
Very friendly receptionist Ð??
The staff were very friendly and the car was lovely and clean and ready when they said it would be Excellent service Thank You
Excellent!
No issues - happy with service from staff and work on car
Pre-service - no mail, email or person contacted me to say the service was due. As the car was purchased new from you, and you have carried out all 3 previous annual services, I was expecting a timely reminder late April - early May, but none arrived. When I contacted you it was some 15 days later that you could service the car and carry out the second MOT.
Just disappointed that my car had not been valeted as promised. This however was resolved and apologies made.
Satisfied with the service received but a little unhappy that it was cleaned, maybe because it is a van but feel it should not make any difference it should still have been cleaned
It was a very great time and experience & I was welcomed with great enthusiasm & helpfulness
Getting to speak to a technition about an intermitten problem before work starting is not possible They only say nothing found , after not fully understanding the problem
Easy to book for repairs and services and the bookings team are very friendly and helpful. Had to visit twice over a few weeks for repair work then service and MOT. The lady forgot to call me about the car being ready after I called up to ask her so I made my way up anyway but the second time I went Shelley was really lovely and called me when the service and mot was ready. Also, I was asked to give a 9 or 10 rating on my first visit and also called me to tell me that the survey only takes 1 minute and to rate a 9 or 10 in a patronising manner. Had two missed calls over a couple of weeks whilst I am in work from renault and can only assume this is another call about this Survey! I am not sure what is riding on these surverys but maybe a more natural approach to customer service instead of forced ratings would best.
My first visit was excellent, the service was done well and the car clean. On the second to repair the seal on the windscreen the job seems to be done well but the car was left with tape on the exterior screen and dirty inside. All the material that had come from windscreen job was left lying on the dash, the seats and the floor of the car. This was most unsatisfactory.
I took for granted that my side lights and head lights would have been returned to automatic.drove home with no lights in the evening.another driver made me aware of my situation.
Generally fine, however this is not the first time to return thr car to your one of your dealers. Computer faults with tyre pressure new computer partfitted and the latest incident.
Good service & friendly staff
no further comment to make
Not haveing curtissy car for 2 visit
The repair was done all OK. The reception staff on handing the car over prior to work being done seemed OK. The communication when the car was in Renault Liverpool was dire, I phoned up probably 3 or 4 times to find out what was happening. These by right should have been the dealer making the calls to the customer. The repair was ¶440 so not a small amount of money for a replacement wiper motor. The time the car was in for getting fixed I believe was far too long. A repair such as this should be between 24 to 48 hrs, the customer not being able to use the vehicle for days and days is unacceptable.
The staff were friendly and the website had miss quoted the price of the service and the girl on the desk reduced the price down abiy as a gesture of good will, which i was very happy with
I was disappointed with the length of time my car was at the dealership with very little correspondence or information of where repairs were upto or what work was being carried out. The staff were nice to talk to but didn't give much information. Thanks
Very satisfied thank you
Kept me intouch but had to leave my car there for 14 days before they looked at it then on the day they fixed it they rang me in the morning to say it was ready to be picked up must of took them an hour but had to leave it 14 days i wasnt happy with that
Very accommodating to working around my work hours and allowing to drop my car out of hours.
All staff were incredibly friendly,professional and courteous. I had an incredibly trouble free and very pleasent experience.
No comment
Totally satisfying experience.
Brilliant service
Difficult to park. I'd booked a vehicle and the service weeks in advance and was advised only to turn up between 08.00-10.00 on the day of service to drop my car off and collect hire car for the day. When I arrived, I was told the cars were only available on a 'first come first served' basis, which was never advised to me over the phone. I had booked my service in and a replacement - why wasn't this saved for me? Very frustrating and ineffective system for customers. If this is the case, customers should be told this over the phone - no point having a booking system if a reserved car is given to the first person who walks through the door on the day. I was offered an automatic car initially, then a sales car with writing all over it. Far from ideal. And I only wanted to get home / back to the car show room to collect car. Given Renaults error in this regard, they should have provided me with a taxi as requested, rather than an embarrassing car with sales info written all over it. Also, the heating to the passenger footwell has been identified on two occasions as not working well - yet a fault has not been 'electronically' found.
Excellent staff and very friendly
Friendly and helpful staff
The girls on the service desk were brilliant! They were really helpful and got the car back to me on time.
Friendly staff
Professional
Great
It wasn't made clear whether the work could be carried out while I wait or whether I would need to leave the car, and also it was a long time before my car could be seen - several weeks from booking an appointment. Other than that service was excellent.
Staff were friendly. I like the new use of video showing the basic car inspection. Good use of technology.
Friendly and efficient
Very pleasant and helpful staff
Excellent service..efficient
Friendly and efficient service
good
Really good service
Excellent service
Very positive
Great service
very satisfied
Very good
Fantastic
Friendly and helpful staff
Very helpful
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Excellent
Good
Good
good
Good
Good service
Efficient friendly service
Great service and friendly staff
Excellent service
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The spare key was misplaced between me ordering the vehicle and the handover date. A replacement has been ordered but I have not heard anything back from you as yet. Please would you let me know when it is due to be delivered? Thanks
I live out of the area so need to arrange my own after sales service. Andrew did however, call me to check the car was ok.
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A big thank you to Dave who dealt with us from beginning to end he was very helpful and nothing was to much trouble again thank you.
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Bought over the phone. Good service, very pleased with car.
There was a form that I filled in - it stated if a friend had recommended me, that the friend who recommended me would get a £100, but my son who recommended me still has not revived the money, even though this was part of our deal when we bought the car
This purchase was via the internet so we did not visit the sales office in Liverpool.
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Everything was, only problem is we only received 1 key. We have been told this will be sorted but just waiting for an appointment date.
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Yes the start/start feature is very temperamental is it a fault on the car?
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Haseldine is the correct spelling otherwise am very happy.did not require finance.
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Sales Staff Couldn't Have Been More Helpful ok there selling cars but you can tell when someone is generally trying to help you,Dave Nicholls , Stephen Jones would deal with them very very helpful
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no. all good
No further questions, but a big thank you for the fantastic experience of buying from you. Andy was very helpful, informative and a great people person.
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No
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Why send me a loyalty discount two weeks after purchasing a car? You should have offered me a loyalty discount at the time of purchase then maybe I could have got the car I really wanted (a Scenic) at a more affordable price.
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picked the car up in the afternoon of 28 march, when i got home i noticed the centre badge on the offside rear wheel had gone missing, i called and spoke to the sales man who said he would sort it for me. Two visits and a number of phone calls to your showroom have proved fruitless and nearly 12 weeks on i am still waiting for a small plastic item, very annoyed and disillusioned with your aftersales service and if this situation is not resolved soon i will take the matter to Renault U.K. Bill Winder.
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I am discussed with the way I have been treated. I will tell anyone and everyone that will listen to never ever but a Renault. I got a preregestered car with 7 miles. I got to 770 and the clutch went. I have now been told it's not covered by your useless warranty. I have had it 5 weeks and buying it was the worst mistake of my life.
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no, everything is good and im happy with the service i received and the courtesy call a couple of weeks later to check if all was ok. Nice one Renault.
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Ref question on finance - We were cash buyers therefore information on finance deals was not requested.
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I received first class service from the used car sales staff
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No
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Didn't have the van advertised on the internet.
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did not need finance. did not need test drive as vehicle not in show room
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Inside of car was Not clean rubbish under drivers seat I have had to clean the car and have found rust on inside of door. Not the experience that I expected from Renault
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We arrived not long before closing to finalise the purchase and would probably account for not being introduced to aftersales dept. Is it possible to upgrade the radio to enable DAB? Generally, I was happy with the service provided.
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Had car a week and still not received log book. I am waiting to do a transfer of private reg onto new vehicle so need it. Also sales men should all be aware of how to deal with a private reg transfer as only one sales person was aware how this should be completed.
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Renault Retail Group are excellent! Liverpool branch were friendly and helpful and the place was very clean and tidy. We enjoy buying Renaults from RRG over all other dealerships. Keep up the good work
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I would like to say Phill made the whole experience of buying my car so easy nothink was to much trouble, a good assets to the company 10-10.
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No questions, you have supplied our fleet for the last 5 years and have always provided an excellent service, even when things go slightly wrong. Thank you Marc Dale.
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Sales man who helped me was absolutely brilliant, explained everything in detail, credit to your company!!
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My busines is completed over the telephone with Mark Thompson & the whole deal was very satisfactory. Thank you.
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Really happy with how the sale was conducted but still waiting on missing paperwork, need invoice to say I've paid for the car, thanks
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My Samsung phone which runs on Android Version 6.0.1 loses it connection with R-Link every 15 seconds so unable to use it. I believe there is a software update for R-Link which will enable me to use my phone which can be downloaded at a Renault Dealer for free, is this correct?
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I recently purchased my second vehicle from Renault Liverpool. My choice was not solely for the model of car. A big part of my decision was due to the customer service I have received over the three years. From first point of contact, sales through to the ladies at the service centre, contact centre and even the gentleman who opens the sites gates. The customer service has been impeccable. My second purchase exceeded my expectations. This was due to the fact that Mark and Stephen were friendly and explained everything to me with out jargon. I will continue to recommend Renault Liverpool to my friends and colleagues.
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please remove me from your data-base . I have requested this the last time you e-mailed me , you obviously don't understand English.
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My experience with RRG Liverpool was excellent...but the response to my enquiries from other branches left a lot to be desired..
Really friendly service. No sales pushing. As a first time car buyer I was very pleased with the service
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All my questions have been answered by the sales person
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the last 3 questtons were no but in rernes i was in wales and the salesman was in liverpool and i made clrar to him i waunted to pay balance in cash i found Andrew Lycett (SALESMAN) very helpfull and gave me very good sevice and kept me informed all the way thank you andrew
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My family and I where very impressed with David Nicol whom on the Sunday evening took time to talk through the car and we were impressed with his knowledge of the car and a deal was struck subject to the formality of a test drive on our return on Wed. 9th. Our experience with Renault Liverpool was first class and likewise when we had the test drive (car lived up to our expectations and more) we concluded the deal. David then explained the GAP cover and Service programme (which we are taking up) so well and simply that it was easy to understand. I must state that David went beyond the call of duty on Sunday and stayed behind to help with the deposit formalities and likewise on Wed. evening. I have been so impressed with Renault Liverpool and David that I will not hesitate to recommend you to family and friends. Many thanks for a fantastic experience and the car is a pure joy to drive and own. We all love it. Kind regards John Davies
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Disappointed with the overall service, viewed the car and identified a few areas that needed attention before transaction, all area agreed upon. Told that the car was ready to pick up - excited. It was immediately obvious that nothing had been done to all areas previously identified, so frustrating as time wasted, fuel and tunnel costs and more important my trust in the show room was deminished. I was told that the protective coating that I paid extra for had been applied, yet all scratches had not been removed ??? The interior had been cleaned and the seats protected - yet there where still marks in the seats. The interior of the car had a aroma, not smoke but something. Following the bomb to clean / freshen up the interior the aroma was the same, again strange. I don't want to be too negative as the salesman was good but something had gone wrong with the process. Interior cleaned, items removed (small tray in the rear) and not put back - I had to request one, I should not have to do this. Despite our experience we will still recommend Renault Liverpool to others. One other point is when you are waiting for your salesman to be free from dealing with someone else (about 1 hr) and other salesmen are free why cant someone else deal with you, complete the paperwork and speed the process up, customer service is key. A salesman / person makes a sale surely someone else can help with the overall process without the original salesman loosing his bonus for the sale.
No. Everything went along smoothly.
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The process for purchasing the car was unnecessarily long, with the sales team appearing uninterested in completing the sale nor being proactive.
James was true gentleman. He was polite , professional and informative.
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The purchasing of this car was not as good as the two previous cars which I purchased from Renault retail Group both from different dealers. Both of the previous cars purchased all documents where correct which was not the case with this purchase and has taken phone calls and weeks to sort out. Also being an approved Renault retail car I expected all handbooks for the car to be there, the R-link2 handbook was not included, I was advised it not supplied with new cars !!! Yet this book has a Renault part number 7711408942. Regards Mr S Cook
I had a bit of a bad experience but have bought from this branch before and have fed back my concerns which have been dealt with.
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Lovely salesmen, nothing was too much trouble
No thank you
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Your salesman james was extremley professonal and a joy to deal with
I am unhappy with the service I received from the salesman at Renault Liverpool, but I am very happy with the body shop manager who rectified the problems with the paintwork on my new car and organised a service which I was told had been done even though the service light came on after 2 weeks. I am pleased to get my car back after being inconvenienced on 2 occasions where I had returned it Renault Liverpool. Sandy Denton
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No questions as such. Still waiting on my GAP documents so could these be hurried along please.
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No, Dave was very informative and friendly.
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Car was delivered to my home so no real handover required.Finance was offered but paid cash
Nothing further. Will say that after sales wasn't relevant as I live over 3 hours away.
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My car was delivered to my door as I bought it on line The delivery arrived when it should have the driver was exelent nothing was too much trouble And Philip Corcoran was very efficient and As I have never met him but he seemed a very nice chap all the paperwork was in order and I am very impressed with the car
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The staff at Liverpool were fantastic. So helpful and very quick to get everything resolved. They took care of everything and made buying a car so easy. I cannot wait to return and buy my next car here. Thank you Steve Jones and all your team. Will be recommending you to all my friends and family, the car is fabulous... Another great Renault!
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James who sold us the car is a genuine and polite young man. He was open and honest and clearly enjoys his job.
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Details about AA cover still not informed
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Fantastic service from Brian Rowan as always, he's the reason I use Renault L'pool
Why have you discarded the normal Maintenance Service Booklet ? This is the first vehicle I have purchased new or used that has NOT included the service booklet. What you have included is virtualy useless and includes almost no information useful to a good service.
I did not require finance and had informed the sales dept that I would be using a more local garage for after sales
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Excellent service - highly recommended!
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No questions!! We were however very impressed with the salesman, David Nicol. He was friendly but professional, very knowledgeable about the car and answered all our questions in every aspect. I don't normally enjoy the interaction with garage personnel when buying a car but David was the exception. His approach to customers is just right. Thank you.
No questions but personal thanks to Mark Thompson for his help in choosing this vehicle.
My answers look quite negative but I was very content with the service Mr.Wing gave me.I did ask about finance but I thought the rate of interest of nearly 10 per cent was ridiculous.
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Do you check all of your cars before they are handed over because my car hadnt been valeted inside when I got it home.
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Very pleased with the car and the service and attention we received from the salesman. Certainly recommend your company to anyone wanting a quality near he Renault.
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helpful salesman recommended to my friends
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Very happy with my purchase to date. No complaints. Phil was great.
I had a really good experience and helpful and professional service by Mark Thompson. Overall very impressed and would recommend Renault Liverpool to friends and family. Thank you!
Although the sales representative James was so helpful and charming, from the start I was not interested in finance. I had the same model so I did not ask for a test drive. James has made the purchase very pleasant. There was lack of information about warranty, road assistance, preparation and maintenance check list.
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Very pleased with the service I received
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There were a few problems along the way but we got there in the end and all was well.
Superb
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Bad after sales services.
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already have one purchased via phone and email live in Doncaster so after sales team not relevant but was discussed
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
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how does the roadside assistance operate - do we have to activate it or does it automatically provide cover from point of purchase of the car?
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I wasn't given any documents with regard to the transfer of Warranty. Do I need something to prove I have a valid Warranty
Very good experience and delighted with the purchased vehicle. However I am still awaiting the supply of an invoice, this couldn't be provided at the point of sale as the transaction was wrongly recoded in the name of my wife. I still require an invoice made out in the name of Mr Eric W Nightingale, I do hope this isn't going to involve too much trouble on my part to secure. Thank you. Mr Eric W Nightingale
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
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Didn't want finance but the man who dealt with me was very good..
It was a pleasant experience, but you do need to be able to provide more customer parking spaces. I imagine customers will drive around your premises and drive straight out again if they cannot park, as we very nearly did until a salesman, Dave Nicol kindly found us a vacant space. Otherwise we may not have stopped at your showroom
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Mr Parsley, travelling three & half hours on the train illustrated that David Nicol's sales technique worked, especially the video he did for me. I was impressed with how helpful and friendly David was which was much appreciated. The car I cannot fault, had a great drive home and am very happy with it. My only concern was the attitude of the manager in the office and the way he conducted himself, arrogant would sum him up. I was really surprised & disappointed. Regards, Mr Wyatt.
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Would like to thank Phil Corcoran for his non pushy approach, unlike other dealers which we have experienced. Very knowledgable and feel we could give him a call if we needed assistance. All the best Phil !
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Dave who sold me my car was fantastic i dont have a bad thing ti say about himbut I was abit shocked at the fact that I could only collect my car on a day my sales person was working. Also when my warranty letter came through it said the milage at purchase was 33001 when in fact it was 36998. I know this small detail can affect the warranty!
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Only issue I have is that the vehicle had paint damage to it when I ordered it and was assured they would be rectified before I collected the vehicle. This was not done and pointed it out to sales team who advised I should pop the car in at a later date to have it fixed.
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Can you please send me the MOT certificate ?
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
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Mark who delivered our car was most helpful and gave us lot of information we will come back to you if we change the car in the future thank you you again j Wright
great customer service with all the sales team
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We were going to purchase a vehicle from Seat but their sales people were rude and economical with the information they provided. Visited Renault Liverpool (Used) and everyone we met was brilliant. Very helpful, friendly and fun. Couldn't do enough for us.
I read good reviews on the Capture and saw this car on line advertised at a good price.I purchased the car by phone and dealt with a helpful advisor/sales man (Warren Kermode).The car was delivered to me yesterday and I am very pleased with the car.
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Purchased car on 23rd March today 30th march window wipers stopped working rang renault and earliest opportunity that i could be fitted in was 8th april in my opinion this is unacceptable i have to travel to work and drop kids off to school. No car means 6 buses daily to school and work Hopefully renault assist will be able to fix not amused!
The level of service was great. Dave sent me a video to ensure that I liked the car prior to me driving over to Liverpool. He was very friendly and proffesional and that make the experience of parting with my hard earned money a lot easier.. Thanks
A fabulous sales team in Renault Liverpool and great service with always a smile!!
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Disappointed that mats which were promised were not in car. Fuel had not been put in (fuel light was on before I even got to the exit). Vehicle had not been valeted as promised; Sticker residue is visible on inside of windscreen; dirt build up on roof where marketing block had been was untouched. Not good!
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Good service pleasent to work with
Please can you send me a full drivers handbook, only the quick guides are in the pack - thanks to Dave for coming in on his day off
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I continue to have concerns regarding the engine on my new car. On collection, the car was misfiring, and this has continued. I spoke to the sales team on Wednesday 9th March and they suggested booking the car into the service centre to investigate the issue. This was arranged the same day, however, as a courtesy car is needed the earliest date my car could be seen is the 12th April. I am concerned that running the engine for nearly 5 weeks, with continued catalytic converter and engine management warning lights may cause further damage to the engine. I am surprised and disappointed that a company such as Renault would allow their sales team to sell on a vehicle with such an obvious fault, and not seek to resolve the issue within a shorter period than 5 weeks.
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Do Renault sponsor any horse racing meetings and if so could you arrange an invitation for both my wife and I.
Salesman friendly, but unresponsive to questions via email and phone calls. Always very busy selling. Basic requests like access to Terms & Conditions seemed hard to answer. The experience was very stressful. I have an outstanding issue with scratches on the vehicle which were notified at delivery and for which a resolution is still outstanding
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Very Polite, Made to feel welcome.. Very Professional service.
Hi , i will need to speak to someone in the technical department , for some reason the digital part of the radio stops and starts on the speakers ( no matter what station its on) i hope it could be something easy to cure. Regards Martin Max Torque Cans 01704 893337
We have no further questions but we would like to thank you and your team for excellent service.
thank you for an excellent service again :-)
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I told the sales dealer that I didn't need Finance or a test drive. I did not receive a warranty book or details of the 4 Year Renault Assist . I contacted the dealer to say I have no information on this and he informed me that the Sales Department deal with this but I have received no information as yet from them.
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Phil Corcoran was fantastic - a true gentleman.
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No,but I would just like to say how great our salesman was,his name is Craig Hamilton.I live in south wales and I purchased the car in December,over the phone,it was a birthday present for our son and Craig agreed to keep the car for us until we travelled up to Liverpool to pick it up on sunday February 7th.Craig was not working this day but he collected us from Liverpool lime street station,and took us to the garage to handover our vehicle.Both my wife and I were very grateful for his assistance and he is a credit to your company
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I have been a customer for 13 years and always 100% satisfied with the service I received
Awesome guys :)
I wasn't introduced to aftersales department during handover because I live a large distance away from the dealership and the car was delivered to my home address
I had said o did not want finance and had sold my car privately
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Mark Thompson was the most genuine and friendly salesman I've met and was a great help. I am more than happy with my new car obviously, but extremely happy to have dealt with Mark and the service he provided! Please pass on my regards. Ellena Tollady
Marc was brilliant with us and made us feel very comfortable about buying our van from your company. He answered all of our questions, made us laugh & answered his phone even when he wasn't in! Great service, thanks
Not really , just thanks for a very smooth, informal and pleasant buying experience
When I picked up the car not all the owner's documents were available. The owner's handbook/service book was missing and the vehicle had a scratch along the offside. I have been told the new handbook has been ordered and the vehicle is due to be booked into the bodyshop to be repaired. Apart from this the service is good. Hopefully everything gets resolved ASAP. Is it normal procedure for vehicles pre-owner by Renault not to be supplied with the original floor mats?
I was not contacted after the sale and am unsure about when the first service is due [the car had only 8 miles on the clock].Also I was promised an official Renault sales invoice as I only have a written one[the computer would not work on the day of the sale. I have written to Renault Liverpool about this but have not received any reply.I am late replying to this e-mail because we have had family illness problems followed by a bereavement. Thankyou.
Why aren't the maps etc on the MediaNav up to date prior to sale ?
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I dealt with Andy, and I couldn't have asked for anyone more helpful. I didn't feel pressured into buying and would definitely recommend this branch to friends and family.
I would like to say a big thank you to Mark Thompson and the other gentlemen at the Renult dealer in Liverpool for their good service and making my experience an enjoyable one, my mother recommend me to this garage and I have been sharing with my friends and family how wonderful the service was and am extremely happy with my new purchase.
Excellent service provided by David Bamber,thankyou.
No, I already had a Clio on order with Arnold Clark who let me down, Renault Liverpool supplied one in less than a week Great job, also no pushy salesman which is nice
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Dave the salesman at Liverpool was a pleasure to do business with
Please note: I bought the car over the phone and told the salesman I was a cash buyer, the car was delivered so I didn't meet the after-sales team and i had test driven in a local garage who didn't have the exact model I wanted - they couldn't compete with the competitive price offered at Renault Liverpool. I received an excellent service throughout from Mark Thompson. Thank you
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Could you confirm my direct debit for the servicing of my new car has gone through satisfactorily?
I would just like to say that I found the car on line and as I live in Bristol a test drive was not possible but I trusted Dave Nicol when he told me it was in perfect condition and it is.I am very happy with it.
Great service friendly staff. We are probably too far away to bring the car to Liverpool for after sales.
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My whole experience of purchasing this vehicle was very traumatic, instead of being an enjoyable experience, it felt like an up-hill battle. I never got return calls, got no info that I requested, I felt totally ignored. Renault networking does not work .Never again !!!!
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Salesman Mark was very friendly and courteous. A credit to your company.
No questions but should just let you know that I am disgusted in the way I was treated and lied to.
The coffee was good and the salesman was both helpful and curtious .
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In my documents I found a sheet which suggested I should have a warranty / service sheet which I do not seem to have. Also I updated my Medianav to the latest version and although the Renault website says that the maps are updated twice a year in Spring and Autumn the most recent maps available to download were Quarter 4 2014
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can you let me know how I can get a touch up for my car and a set of mats.
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Mark the sales executive was very polite and helpful and his colleagues in the office very friendly. My wife and I were offered a lift to the city centre as we planned some shopping whilst the paperwork was prepared. As it happened we decided to use the train but it was nice to have been offered the lift. It is this extra service which we find important and enough for us to buy the car from you and not locally
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Excellent service from Phil Downey and Steve Parsley great team at Liverpool would recommend to anyone thanks for everything
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Didnt receive mot certificate was informed service dept had misplaced it.
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I was told that the Van had Stop-Start and it has not which is a big issue as it reduces my fuel costs!
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Where are my rear foot mats
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No questions, but I will say the level of customer service I received was very unsatisfactory.
Phil was really helpful throughout the transaction. Unfortunately he couldn't be there for the handover which was a bit hit and miss. Everyone on the phone or seemingly busy so felt a bit 'in the way' when I went to collect the car I'm afraid...
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No everything was explained that I needed
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when picking up the c ar can the procedure not be quicker it took three hours to drive the car away.have you had any complaints about plastic trim on left side of steering wheel the edge of the trim is quite sharp also the seatbelt anchor on the passenger side has a noisy rattle.
did not require finance
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No. Good team in liverpool but a staff member letting them down left them extremely busy
This vehicle had only done 10 miles yet when I picked it up it was damaged in various areas. I have not as yet brought the issues to your attention and would appreciate your advice.
Very pleased, many thanks
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Craig and Steve were both fantastic. They were both very helpful and made the whole process very easy
No totally enjoyed you're help and assistance in getting the deal I required, will come back again thanks to all your staff.
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Our sale was managed by Phil Downey. We would like to express our sincere thanks to Phil. Totally professional, very informative but not 'pushy'. Explain all our the options available, but we plan to keep the car for a long time, so felt it not necessary to buy the options. If it's possible to do so, please pass on our gratitude to Phil.
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this is the second car I have purchased and l was impressed the first time and l can only say that the SAles Exec (Dave Nichol) exceeded my expectations and gave me confidence to purchase a second vehicle what l liked most was that there was no pressure or intimidation that l have experienced at other outlets, l was treated with the utmost courtesy and politeness. I also liked the fact that l saw the same faces which always makes me think that the sales team r happy and looked after. As l reside in Buxton Derbyshire l could have gone to other Renault dealerships more local but because of the service I received l didn't give them a second thought so congratulations Renault Liverpool for a job well done
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Whilst purchasing the car I was promised that there would be new car mats put in the vehicle however when the car was delivered these did not arrive with it which was disappointing.
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No. Another great purchase from Renault Liverpool which will not be my last!
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Just one concern, I was allowed to leave without having the 5 day complimentary insurance put on. Luckily I realized after 5 minutes into my return journey and then turned back to the retailer who put the insurance on for me. Good job as I was pulled over on my return journey after going through a camera for not having any insurance. After further investigation the traffic policeman confirmed that I now had got insurance. This mistake could have ended with me having penalty points and a hefty fine. Lets both learn from this.
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The salesman was really helpful and not overly pushy - it was a positive experience. thank you.
Extremely efficient sales department with a nice attitude
1, The warranty was not discussed in detail, eg, we were not told about the RAC dreakdown cover as part of the warranty. 2, we discovered upon getting the vehicle home that the front on side tyre had a large split in its wall. This should have been picked up on a pre delivery inspection. (The tyre has since been changed by the dealership.
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Poor delivery service from Liverpool, was informed I would get an text when car was close to Peterborough, as it was, my wife who was on night shift called to say keys had been put through the letterbox and the car parked outside. I rushed home from work as we are in a resident parking zone and I could have got a ticket ,
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Nicole uses voice recognition to help you navigate our website and you need to have a compatible browser and a microphone.
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