Renault Liverpool

0151 790 0151
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Very pleased and Arron was a very helpful polite young man thank u Arron.


not the best not the worst


Very good in every way


Very good I purchased this vehicle because I learnt to drive in the same vehicle plus 4 year warranty also encouraged me to buy from you.


Sara was fantastic throughout the whole process. I honestly couldn’t have wished for a better sales person. She made the whole process easy and hassle free. I am more than happy with my car and the service provided.


Salesman very helpful and experienced at is job


Overall a very good experience


Very proffesional very freindly


We have dealt with Renault Liverpool for quite a number of years now and have always been very happy. In particular your salesman Jeff Wing is a credit to your company. Efficient, knowledgable, and very caring of his customers. We always ask to deal directly with him.


Steve Hensley was very helpful in the choice and advice of the car


Perfectly happy with the service received from Jeff, most helpful. However, I'm not very happy with the Renault website - I'm still having difficulty registering to get documents etc on line.


The sales guy Aaron he was really excellent and the main reason I’ve taking the time to provide this feed back and would recommend others


Lovely girl Sara looked after us, couldn’t and wouldn’t fault her, a credit to your company


I have dealt with Renault for years and I have never been disappointed with the cars


We dealt with Jeff Wing and he explained everything very clearly. He is very knowledgeable about the cars and very helpful.


My father and i experience at ranault lpool was wonderful.we were offered coffee upon arrival,and our sales assistant sarah was great.she was friendly,professional,and answered any questions we had.definitly would recommend.thanks to sarah and the staff at Renault Liverpool.


Very satisfired with all aspects of the service so far at Renault liverpool i only took delivery of my new car today


From our first visit Steve was very helpful of my needs. I was getting my car on motability and he arranged everything fir me. He explained everything well and was never pushy. He is a very nice gentleman and very friendly. He has kept in touch to make sure everything is ok.


Excellent service as always, Jeff makes it very easy :)


Absolutely fantastic. The assistant Brian was great and we are more than happy with the car. Very highly recomended.


Very satisfying


Good communication with Sara from emails


This is my second car from Renault and I am always very satisfied with the cars and the service I get is always 100% always make sure I have everything I needneed as I am a disabled person thay are always happy to help me


When collecting my vehicle at an agreed time the sales executive was engaged with another customer resulting in a delay. Another sales executive completed the handover and run-through of the vehicle features.


Been buying new cars from Renault Liverpool since 2002, feel a tank of fuel should be included in purchase, but other then that would highly recommend the team as good service offered.


Satisfied with the purchase.


I live about 80 miles from renault Liverpool but received best price from them. Sara Maguire who looked after me and my order was very good and kept me informed. I had to wait about 3 1/2 months for my car due to the car having a facelift and some extra's fitted but the car was worth the wait.


No problems. We have known the dealership for a number of years and have purchased at least 4 cars from the salesman, J Wing.


Process was straight forward , salesman was very professional and explained the details of the purchase adequately


My Sales Executive Sara Maguire was excellent from start to finish. I had called in on the off chance that I would be able to upgrade my current car and I feel that Sara went above and beyond to help me do this. She got me a great deal, knew exactly what I wanted in my new car and I really appreciated the extra touches- the car reg I could relate to, the video of my car prior to collection etc. Thank you Sara, I look forward to dealing with you again in the future.


i was amazed at the customer relations and would recommend anyone


this is my 5th car from renault and I have always delt with Steve Hensley as he is a brilliant salesman,always polite and very informative, he keeps in touch by email and phone and sends a video of the car you order then sends a video when your car arrives and sends a video when your car is ready for collection, could not ask for a better salesman.


The original purchase very good, collecting the vehicle mixed as they didn't seem to know how the automatic reverse function worked. A second sales rep was brought in and he sped around the car park looking for a space driving very close to other cars. Didn't appreciate this as it was now my car and I thought this showed it no respect. After sales services doesn't exist through Renault


As a motability customer, I was dealt with by Arron Serrao. Arron is a very pleasant young man, and he listened with courtesy as I explained why I required the car I had chosen. He explained all the paperwork, and gave me an estimated delivery date. When I called to collect the new car, he sat in the car with me and showed me how to operate all the switches etc. I left the garage, confident enough to drive the new car myself. Aaron is a credit to Renault Liverpool.


I was really impressed with Brian , straight talking , honest always delivered on any promises made , loved the personalised videos of the car before delivery , would highly recommend


Completely satisfied


Great experince great sales petson in steve. Would definately recommend to a friend.


Im happy with my new car and the deal i currenntly have wirh Renault


This is the 2nd carvive had from renault and the service ive received both times has been faultless so i know it wasn't just luck the 1st time!


Steve the sales rep was fantastic would recommend to all and needs a gold medal


Dealership was fine but they advised me to cancel my existing DD with Finance - when I tried to they refused - I was kept waiting over 20 minutes for the phone to be answered - I have to call back tomorrow to arrange a refund and they refused to do it via email plus when I wanted to complain they would pass me on - really awful service means I will NEVER buy a Renault again


a very helpful sales person in Brian Rowan who kept us up to date all the way through the delivery and handover


Easy quick experience


The service was excellent warm and friendly. The salesman remained professional at all times and was very clear about everything and if necessary went over things again ..he was very patient. This is the third car we have bought from Renault and we have always found the experience very good and the after car excellent. Thank you very much compliments to Stephen at Renault Liverpool and all the staff there who are lovely Job well done


From the very first phone conversation i had with Brian Rowan at Liverpool Renault to the day i picked up my new Renault Capture from him, was a very professional, excellent experience at the highest level i would have no hesitation in buying my next new car from him or recommend him to family and friends,Best Regards


Brian in sales was very professional and friendly he was able to answer all questions I had and was very knowledgable about the product I bought.


Careful and thorough briefing before purchase. Considerable help in explaining things that were not as clear as they should be in the handbook. Excellent service. Thank you.


A perfect seemless handover over of vehicles. Sarah was so well informed about the technicalities of the dashboard and talked us through it until we fully understood. Even connected our phone to the Bluetooth network which we have never been able to do. A big thank you.


We have already purchased several cars from Renault Liverpool and the experience has always been satisfactory. On this occasion we were contacted by an independent organisation persuading us to meet their representative off- site just before the purchase so they could shadow and record the entire deal for dealer monitoring purposes. We declined to participate .


Always receive a very warm welcome. Sales listen to me and advise accordingly


I have been a customer of Renault Liverpool for many years & have always been completely satisfied both with each car & the way each sale was handled. I have always dealt with the same salesman,Mr Jeff Wing,who is very professional& makes everything very straightforward & easy to understand


Steven Hensley has been 10/10 throughout my Renault experience. Lovely guy and met my every need and question. Excellent service from him.


test drive originally booked in a name that apparently did not exist at the dealership despite having had a phone call prior. Was quite bluntly informed i was wrong and there was no record of me by the lay welcoming into the dealership. Brian at this point stepped in and happily helped me with my test drive going out of his way to ensure i drove the car i was considering buying. i went to the dealership purely for a test drive and left having bought a car as a result of the excellent customer service i received from brian


The sales advisor Jeff Wing was extremely helpful and a very pleasant person to deal with.


I went to Renault Liverpool due to the quoted price, my local dealer was unable to match this price. I live about 60mls from Liverpool.


This is our 4th car from this showroom always get what we need


It was a mobility purchase and Ste your mobility man was very good and a pleasure to deal with definitely recommend him to friends and family


The dealer I dealt with was very helpful and knowledgeable about the car I purchased.


I am a mobility customer spoke to steve in liverpool branch he help me pick the right car 4 my wife's electric scooter.I got a new kadjar ordered it on sat 12 n picket it up on the 21st very very happy customers


Aaron was great but not been in touch since we got the car.


Friendly and helpful service throughout the purchasing process. Brian Rowan was excellent in every respect


I always get my mobility car from yourselves, you always cater for my needs really well. Aaron who helped me when I order and received the car was really helpful and a really lovely person. Thank you to all for always being eager to please.

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Good overall. Great to have my car cleaned when returned to me. Having to return on another date due to unavailable part is very disappointing, as is waiting so long between available appointments. Unfortunately, I received a telephone call asking me why I had missed my second appointment. I had in fact cancelled that appointment to take up a later one [in order to have a loan car] but the Renault employee had forgotten to cancel it.


Staff on service desk were very friendly and helpful.


The fact that a member of Dacia picked up abd dropped my car back at the place I work made my day a lot less complicated.


Easy to do. Friendly staff


As ptereviouslt mebtiobed


I'm really pleased with the work on my broken satellite navigation system the staff were friendly and helpful


Good service. Completely satisfied.


polite service from receptionist, work quickly dealt with and ready for pick up quickly


Staff were very friendly and knowledgeable had a good experience


Efficient friendly service


I had no problems. The whole visit and subsequent contact has been handled competently and professionally


Great service and friendly staff


Staff are polite and professional. Work carried out on car is to a high standard and video sent was informative but hard to hear what is being said due to background noise. I had to pick up car at the end of the day and it was busy but felt rushed when wanted to ask a couple of questions. Felt person was more interested in taking the payment than going through the paperwork and faults identified.


Friendly staff, nice coffee.


Since I bought the Captur I have had no problems what so ever.


When washing the car they damaged the paintwork on the roof resulting in a brand new paint job.


All staff I dealy with wre welcoming and professional. I opted to stay and collect my car and the waiting area was great - free coffeee and daily papers available.


They did he service really quick as I wanted to wait for the car, really helpful staff. Will come back for the next service when due


I recently had my brakes done an two days later my wheels nearly fell off an I had people in van with me I was missing wheel nuts where they hadn't been tightened nearly killed me on round about highly dissapointed an wont be using Renault Liverpool again


Thank you for the quality of the work done.


Excellent service


Very expensive


I feel like when we apporoached the counter all the receptionists looked busy on there computers none of them acknowledged us as we approached the desk and left us stsnding there, as a person who works in a custom based enviroment i would have thought one of your receptionists would have acknowledged us and said morning i will be with you shortly.


Good service good customer satisfaction


Good service, good communication


car went in for a routine service and i waited for it to be done. took about 2hrs waiting area could be better


Good service but feedback concerning what was done would have been appreciated


I have been complety satisfied with all aspects of my servive at renault


The waiting area was not as good as other car dealers. The coffee machine was not working properly so the cofee was not hot and the choices of drinks was very limited and I had to wait for an hourand 40 mins for what i expected to be a very quick job to change a pollen filter and check car condition. I was there from 8.30 am. My previous dealers offered a wide choice and individually wrapped biscuits.Also the toilets were out of action and customers were being asked to go across to the used car deoartment which was quite a walk and the weather was poor.


Excellent service friendly staff kept well informed throughout no issues what so ever


Good


Service reception very friendly and helpful. Nice touch offering £5 towards taxi. Thought the video text showing mechanic working on the car is a good touch.


Hassle free, efficient speedy service completed with minimum of fuss. Car serviced and cleaned


I am happy with the entire procedure


Took the car in for engine failure and yet the car still has this issue will probably have to return it to another garage.


Hi , i had to take my car in to liverpool sefton st .the staff tner was really helpful , i was made a cup of coffe whilst i waited .tbe staff actually asked me if my child wanted some sweets from the shop as one of them was going for her lunch .they come out and paired my phone to the bluetooth as i didnt have a clue . I couldnt recommend them enough .


Great staff


Place very busy had to wait double the time


I had the Renault Scenic Picked up by the same Delivery Driver as last year. I have been very satisfied with the care I have received, and the car was returned within a few hours in a very clean and good looking condition.


Satisfied


Staff were friendly and helpful. Parking at this dealership is always a problem so I am considering other providers for the next time.


The part being replaced was first ordered on 6th October,I wasted a day on 14th of Nov to find it was the wrong part,the correct part came in on 22nd Nov,I had to wait till the 1st Dec to have it fitted & felt that at no time was I prioritised for service required.


We were very satisfied with the service at Renault staff always polite and helpful


I dropped my car off at 09:00 as requested and was told it would be completed early afternoon. When I returned to the garage i was then left to wait for another 2 hours as there was no qualified MOT tester to carry out the work after the service had been completed.


Staff were welcoming and helpful. There was a delay in the return of our two cars, but staff let us know and apologised.


from booking the car in for a service and MOT through to handing the car over and collecting it I have nothing but praise.


I have had no problems with service provided and happy that my vehicle can be collected and returned to me.


Initially difficult to get through to the service team to book an appointment but after that the service was great. Staff were friendly and welcoming.


Very helpful and friendly - picked my car up and then returned it. Excellent service.


The young lady who dealt with me was very helpful and offered me a hot drink which I thought was very nice


I asked for some advice with some of the controls and was directed to a salesman. He was very reluctant to get up from his seat. When he eventually came to my car he just referred me to the website. There is no way that I would buy a car from this person.


i booked my car in for its annual sevice and mot the staff are always very freindly and welcoming keep me informed if there is any problems and is always finished on time i am always extremely satisfied and would never go anywhere else renault liverpool is my number one thank you all


Friendly, professional and efficient staff


very friendly counter staff


Professional.


I was extremely happy with the experience. However, I would like you to contact me on * as there is an issue I would like to discuss with your mechanics.


Left vehicle with dealer at arranged time and collected on time fully washed and work complete. A very precise service with professional caring staff.


Excellent service.


I have always been completely satisfied with the work carried out on my vehicle and the friendliness of the customer facing staff.


very good


Excellent service,by your service advisor,i think the ladies name was Vicky.I would recommend your company to all my friends and Vicky too.


I was forced to make my own way back to collect my car something which I did not have to deal with at Renault Prenton. Taxi cost me £6. Enough said


The staff are very friendly nothing is to much trouble


ALWAYS excellent customer service - informed and professional. Front of house staff know how to make customers feel valued - I was the Customer Service Manager for a high end vehicle group and was responsible for customer service at 10 dealerships, the service levels at Renault Liverpool was the level of service I would have been happy with. Well Done.


Good friendly reception who explained what my problem was and the solution and very curious on collection


I had a really worrying noise coming from my car and I have to say that both Katie who went out of her way to help and Kane who fixed the problem were both excellent. Kane went through everything with me and took me out in my car to make sure the problem was solved - which it was. Very impressed.


Great customer service


No issues. Well looked after.


Excellent Service.


All arranged great and picked up on time, arranged a separate repair without hassle, very happy.


Impressed with the service provided


When I checked my car in, I explained to the girls on the desk I needed the car back ASAP as I needed to get to a dying relative who lives over 3 hrs away. Despite not being booked in for a 'waiting' service- they did just that!! Excellent service with compassion and understanding. Thank you


All planned work completed to my satisfaction and a problem with the boot fixed with no comment. Much appreciated.


No comments


The staff was more than helpful..the video i received explaining what needed doing was most helpful .


Excellent service all round especially loved the video of the problems with the car


Very friendly staff and work completed in a timely manner


The repair was carried out quickly and the car is running great.


Excellent customer service


very good service and very nice staff very freindlyand help full


I am very unhappy at being charged for work that should have been covered by the 5 year warranty that I purchased when buying the car.I also feel that I was not given the correct advise at the time of purchase otherwise I would have bought a petrol engined car instead of a diesel. I advised the service receoption staff of my dissatisfaction and requested that the service manger called me but I am still waiting.


When booking service I specifically asked for car to be ready by 3pm at latest due ti havjng to picn skn up from school. Reiterated this when car was brought in & was told would be no problem. Car was not ready until 3.20pm after having to chase it up while waiting in customer area. This made me 20 mins late picking my son up from school. Very disappointed as garage had my car since 9am so no excuse for it not being ready on time.


I was looked after very well during the time i waited for my car. Even had a chance to chat with Sara who sold me the car. Great staff at the sefton showroom all round.


I was satisfied with my visit.


Ive always bought my cars from renault always had them serviced and m.o.t there as i always take out a service plan and with them having 5star rating cars can be safe driving them i will continue to purchase my cars from renault liverpool.


No


WORK IS CARRIED OUT TO A HIGH STANDARD AND THE STAFF ARE VERY HELPFUL


The only thing that would say the car in for 8.30 and I was still waiting 12.45 a long time


No comments


Warm and friendly welcome upon arrival by a lady called Vikki, she offered to call me a taxi which I declined however she asked me more than once to make sure I would get to my destination ok which was really nice of her. This lady also followed up with me the following day to ensure I was happy with the work done. She was awesome :) Thanks Vikki. My original sales advisor also contacted me to ensure everything was good. Quite the team, thanks Steve Hensley for everything :)


Car not ready repaired stop start still not working properly so got to point we're mobility are changing the car


Very good easy to


Renault customer service ladies were very polite and helpful.


Servicing of my Kadjar first class. However I did book my car in for a service approx 4 weeks before and informed the receptionist that I would like to purchase a touch up paint stick to make good a scratch to the drivers door opening that was present when I bought the car. The receptionist researched with the parts dept. the paint code and informed that not a stock item and will be ready for when my car was to be serviced on 08/11/17. As no paint shop the technician could touch it in. Also my clutch pedal rubber has worn completely through to the pedal (never had to replace one before) and likewise informed at booking that one will be required and if it can be fitted during my cars service. Again informed not a stock item and will be ordered in. On arrival I was disappointed that neither of these items were present and could not be carried out during my cars service (my car was in from 10:30 until collection at 16:30). Living in Ormskirk which is approximately 15 miles from Renault Liverpool and a day off is necessary, not a hardship as my wife and I took advantage for some shopping. However, I was informed that they can order it in and for me to collect the parts, now that would be inconvenient! I was very disappointed in this as I was informed I needed to pay cash there and then. When ordered, however I do feel the pedal rubber may have been warranty work as mentioned previously never having to replace one before in 39 years of driving. If I knew at the time of booking I would have purchased them. Overall though, the servicing spot on, kept informed of progress and what time the car would be ready and also washed and cleaned for us. Thus misunderstanding does not detract from a wonderful family car that is comfy and economical. Well done Renault, a fantastic car. 😊


On arrival, I was informed the car would be ready about 3pm, I asked if I could have it sooner, receptionist said she would request it. I hadn't heard anything by 14:00 so rang and was told it was on schedule for 3pm. As I live on with he other side of town I had to use public transport to get there. I arrived at 15:00 but didn't get my keys until 16:30, I had to repeatedly have go to reception for an update no one seem concerned. I will probably look to get my car serviced closer to home in future.


Clean reception area, warm welcome and quickly seen to with helpful and informative staff.


I was made very welcome at renault as soon as i walked in the door plus was extremely pleased with the time the service was done sat down on arrival while waiting for key to be cleaned but enjoyed a nice cuppa coffee so overall 10 out of 10


Professional,helpful and friendly staff would make me return.


Car only in for first service. Impressed with £5 contribution towards taxi fare as we were going shopping in centre.


Very smooth and nothing too much trouble


I understand that dealers are more expensive but I was completely put off by the cost of your repairs. The car has now been fixed for a third of the price you suggested


I have had years and years of experience with Renault Liverpool. If ever i have had any issues with them they have always revolved it amicably. I have no intention of dealing with any other dealer in the near or distant future. I am completely satisfied with the service i receive.


The staff were helpful and friendly the curtesy car was clean and ready for me my car was ready washed and cleaned


Video of the service was a nice touch. We appreciate the car being cleaned but would have liked the inside to to be cleaned also, the price is pretty expensive for a basic check and oil change.


Very happy


They did not fix the satnav


They were very helpful and accommodating. I found my visit a very pleasant experience.


Fantastic service very friendly and knowledgeable staff would definitely recommend to everyone


all good


Fast service


jenna best brilliant, lovely to deal with couldnt have been more helpful


I went there for an MOT. I received a link to a video were the engenier explained the check he did. It was very prfessional and useful. I needed to replace my tyres. I wanted to book this to be done at your garage when I went back to collect the car. I was expecting an advise and a quote for the job, but I only received my bill and the MOT sheet. I paid for the MOT and I went


Cleanliness of car on pick up could have been better. Not as good as in previous visits.


I waited 6 hours, my booking was for 8am I was seen to at 2.30 pm was not very pleased.


Good cutomer will be using service friendly helpfull staff will be using them again


.no problems


I would like you to thank Gary Mcdonald for understanding the issue of the steering and suspension, and sorting the the problem. Twingo now drives like it should have when new


Warm, friendly, nothing to much trouble. Good service.


All the staff are friendly. There have been staff changes since last year but there were still staff that I know - which does make a difference. The standard of mechanical work is always very good.


cleaning was just quick wash down with hose


Efficient and completed quickly


It was a smooth, easy process. I have been satisfed with the dealership since I bought the car


I thought with a service my car would be cleaned inside and out. It wasn't.


Very welcoming papers and coffee. What more can anybody want.


Excellent Service


Receptionist very helpful and informative.


Renault contacted me originally to arrange my service at a convenient date for myself which I thought was good. They gave me a price for the service & returned my car in a clean condition.


Other than the breaks problem it was ok


Its a mobility car belonging to my wife and i took it in for an mot we are always looked after well when we go tea or coffee.My wife has had a mobility car off you for i think it must about 16 years now and everything has been fine so thank you.


Always friendly and happy to help.


It was the first service on my car, so it was a new experience as I used a local garage with my last car, but I was quite happy with the service.


Mechanic helpful and obliging also the receptionist


Friendly and helpful. Everything was made easy - the staff were brilliant


I return annually for a good , efficient service


Fantastic work! And service!


I dealt with Vicky and she was excellent and sorted everything for me in a very friendly and professional manner.


All was great as expected with a dissapoinment over The curtisy car O I was not told to bring my current insurance policy so I didn't get the car Last


Great experience! And service with a smile. Girls on reception are always fabulous


Excellent customer service


Hard to get appointment nearly 2 weeks to wait


I was advised when car was serviced that a noise from the heater would need investigating and car had to be booked back in for 2 days. I did receive a hire car but the previous customer had left rubbish in the car and it also smelt strongly of cigarettes, had to buy a freshener to hide smell from my children. The lady from the garage did clear rubbish from car. At 4pm on 2nd Day had to ring them to find out if car was ready. Car was not ready, I did get it back on the 3rd day and was advised there was no fault.


Work was carried out extremely quickly and efficiently. Was provided with a free taxi while car was being serviced. Found staff very friendly and helpful.


Excellent service


Great service


Excellent service


I visited the week before receptionist at service desk very helpful and informative. Arranged service on car. On arrival for service again receptionist listened, train strike on that day and I was able to get a lift back to collect at midday. I was informed at 10.30 car ready. Had been washed delightful experience. Only negative comment difficult to park.


Very good experience of booking, welcome, mot done and courtesy car


I enjoyed watching the video of the process of inspection conducted by mechanic


Just wasn't given a Deffinate time when ready and other dealers when took my car in for service was cleaned inside and out


Nice people. I got a few minutes late to pick up the car and the lady waited for me anyway.


From the phone call giving me the time and date of the service from the lady on the service desk (and speaking to the man who did the service, he asked was every thing okay with his work) I found everyone very helpful and very nice to deal with.


Friendly and polite


I feel the services are over priced. I had to pay £139 for a service even though the car is only a year old and had only done 3300 miles. The valet was not done very well. The mirrors were dirty and there were marks left on my steering wheel. The girl who greeted me in the shop was lovely and I would give her full marks.


Staff in service department gave false information were rude and unprofessional. Asked on at least 3 occasions for manager to ring they never did would never get another car from this dealership.


Satisfied with all aspects of my visit


Efficientinformative and on time.


I reported a broken brake light, all resolved quickly. Very professional service


p


The staff were welcoming and friendly. They also arranged a lift for me to return and pick up my vehicle as I was stuck a couple of miles away and it was raining heavily. Thank you


My gearbox went after 7000 miles it took you 10 weeks to repair it there was no communication from your dealership i would never use you or buy anouther renault vehical again


Car was left at 9.30 for diagnostics, when I dropped the car off I was told this would not be done until lunchtime, I wondered if I could have brought the car in later. I received a call at 3pm with diagnosis and decided to leave car to have work done which I expected to have done the following morning as the car was already there. The car wasnt worked on until 3pm and not ready until 5pm. This was a long time for me to be without the only car I have access to. Previous experiences have been better.


On our last service the car was returned clean inside and outside. This did not happen during this years service even though I was assured it would be when I booked the car in for its service.


great customer service


Excellent service from all staff


When i came in at 08:30 on the morning of my service i was met with extreme professionalism. The Service team explained what was happening and how long it would possibly take. The courtesy car was exceptional and the service was done in less than 2 hours. Regards Frank McKay


We were welcomed by cheerful staff and a taxi was ordered to take us into town


Dismissed start/stop issue as the engine needing to reach the right temperature. Yet every other car I go in it works straight away! Service too expensive, get better quality at half the price from local independent garage.


A very helpful and professional team


I was most impressed with the Staff


I booked my car in for a service and made arrangements for a courtesy car which I never got, they said I would have to get a taxi home. They said they give you £5 towards a taxi which really is only £2.60 as by the time the taxi arrives its clock is already on £2.40 then my fair cost £10, no mention of a drop off service. As my car is a motobilty car, I had to walk back down to the dealership to retrieve my car. Also the lady on reception was not helpful at all. So no I wouldn't recommend Renault


See previous comments


my car was due a service - I rang Renault booked it in and it was serviced. you did give it back to me in time for me to collect my son from school which is a bonus.


Excellent, friendly and efficient service


I took my car in 3 times with the same problem in the space of a month - only on the 3rd occasion was the actual problem acknowledged. I feel on the previous 2 occasions I was "fobbed off" and made to pay for unnecessary repair (a new tyre and wheel alignment done by Kwik Fit as advised this service not available at Renault). On the 3rd occasion the car was in for 2 weeks. I had to chase for updates constantly during this period - the workshop regularly promised to provide updates as to what was wrong as I had no idea and when my car would be ready and never did without me contacting them first and they'd then ring me back later. There were times I rang and was left on hold on the phone for 10 minutes. It was very apparent they either did not know what was wrong or I was not a priority as a " warranty" customer - even though I did end up paying out in the end. I have been using this dealer for 13 years - this is my 3rd new car from them and I have never been so disappointed with service. I do have to wonder if this is anything to do with it now being an apparent "shared service" with Nissan? I am now thinking I may not use them again and go elsewhere for my next new car.


The front of house team could not have been more helpful. Despite previous dissatisfaction with the service provided at Renault, the two ladies on the desk have completely changed my opinion


My experience overall was excellent. Michael and his team were extremely helpful in all aspects of the MOT and even arranged for me to travel back to work which was much appreciated


The reception staff at Renault are very friendly and welcoming. I have purchased two cars from reanult Liverpool, my decision to purchase the second car at Renault was not only value for money but also the excellent t customer service I have recivied over the past 4 Year's.


Many thanks to Jenna and Billy for their kindness shown to my dad who owned this car, he sadly passed away in june but thought very highly of them both.My sister now owns the car and will continue to have it maintained by yourselves .


Car needed horn replaced, was not offered a courtesy car and informed to continue to drive my car until the horn was replaced which is illegal to do. Car was left alone unlocked and unattended with the handbrake off.


I have been dealing with Renault Liverpool for many years, all the staff (especially Shelley, Jenna and Jeff) are lovely, helpful and very professional, I have no intention of going anywhere else for my car in the future


Friendly staff Excellent coffee


My only small complaint was the difficulty getting through on the telephone to 'service reception'. This was unusual because I have never had this problem before. I must have been because all lines were busy


Quick helpful and friendly


I was dissatisfied as i was told the service involved an air filter and oil filter change. I would have gone to another approved garage who offered the service cheaperbut they didnt include the air filter change. When i read thr documents after returning home post service there was bo mention of an air filter change so could have had service elsewhere cheaper


after booking online poor service and lack of communication between dealer and online pricing


Overall positive experience


Good service and great video message service. A little disappointed my car wasn't washed like last time, but not a big deal


Satisfied


the staff where polite and very helpfull


Very good. Definitely recommend to all my friends and family


Excellent service as always, my only complaint, and it is minor, was that the car was given a very quick jet wash and parked. It looked like it had just been driven through a monsoon as no attempt was may to dry it. The actual wash did little as when it did eventually dry off it was a dirty as it had been.


Overall very happy with my visit,I really like that u informed me with my Evision Health check on my vehicle,which I have never had done before.Nice to see what going on under my car.Thank you Renault Liverpool.


I appreciated the efficiency and friendliness of the staff. A also appreciated very much being offered a taxi to take me to town while the service was being done.


The staff at renault are very polite and helpful. When i have had a problem it has been sorted straight away.


Great Service and Staff were 5star rated...


I was completely happy with the service. Staff were friendly and obliging. I was totally happy with my overall experience. Thank you.


Great work


I only take my car here because I have to use genuine parts as per the lease/buy conditions,the dealership is a pain to get to as I have to drive through the town center to get there.


I am happy with time taken to complete tge service but the cleanliness of the car on return could be improved on.


I'm always welcomed, my car is always cleaned, I'm kept informed of progress, I'm offered refreshment and somewhere to wait. The staff are always professional and courteous.


No major concerns. Was offered priority booking for service which didn't happen. Car was returned same condition so not cleaned as promised with antenna not attached. Staff were friendly and happy to answer questions. Would have been nice if they had offered to fit the spare tyre instead of just informing me I had a slow puncture.


My vehicle was taken for diagnostics. The diagnostic came back as clear.Renault Liverpool technicians had driven car and experienced problem even though diagnostic said no problem. I have no issues with the staff at Liverpool. Renault head office have agreed to hear my concerns on a safety basis as I was persistent in trying to get loss of power issued fixed. It seems to be a reoccurring software issue which is not always evident on diagnostic. My scores of mainly 8 is based on the fact that I am not confident that the issue has been rectified. Only time will tell.


Car not cleaned so had to wait and only a brief clean when completed


Replaced windscreen wipers myself as snapped. Then sent recall letter too late as already replaced. Told a recall when dropped car in for MOT then failed due to wiper blades which had to pay for. Also told dealership service light had come on about 2 weeks prior to mot. Was told did not need service yet as not due till November but would ask engineer to do if required. On collection service not carried out as told service light had not been reset at last service. Find this very difficult to believe as due in 2 months time, why light come on now??


Service was fine, just a little frustrated that having purchased the service plan with the vehicle, when I dropped the car off I was told there was no record of me having the plan. This was then resolved later in the day but was an unnecessary stress


We were really looked after


The work carried out was done as specified and in the time given


none


When initially booking vehicle in difficult to get a timed appointment I took the day off work as I was told they didn't know what time car would be ready and was called just after 10 am to say car ready to collect fast great service however wasted annual leave day unhappy about that


Staff very good x


Really friendly vibe. Really nice staff


Pleasant,helpful,cheerful interested staff .Comfortable waiting. Work done as promised


Car was booked in for service for 08:30am but other car's were dealt with before mine even though I have a disability car.


Good


Limited parking space problematic


Service was excellent, just the damage to my door after it was parked on the lot awaiting my collection


Excellent service except for the fact that I was told my car was washed and vacuumed but neither were done. Better off not telling me at all then I wouldn't have expected it!!


H


Helpful, courteous and professional service.


My car was booked in because i reported a problem, it broke down 1 full week before my appointment and it couldnt be looked at before my expected date RAC brought it in with me and it still wasnt looked at on my appointment date i had to phone at nearly 5pm for an update on the repair to be told no diagnostic was available because it hadnt been looked at !!..i had to complain to a manager to receive a replacement car while mine was broke ..it was a radio problem draining the battery and it took over 4 weeks to get my car back ! Radio wasnt classed as a priority part even though it was the cause of the problem..overall i was very disappointed


Excellent service


Ok video of work done was very good


Windscreen repair to the seal on the car was broken but no explanation to why it happened. Unable to wash car because of repair.


Dropped my car off for routine service and vehicle health check, I was kept informed with the state of the vehicle as to what was needed and cost before work the was carried out. Very friendly and cost reasonable


Great

  • Sort reviews by:

  • Would recommend
  • 05/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 02/09/2017

The spare key was misplaced between me ordering the vehicle and the handover date. A replacement has been ordered but I have not heard anything back from you as yet. Please would you let me know when it is due to be delivered? Thanks


  • Would recommend
  • 25/08/2017

I live out of the area so need to arrange my own after sales service. Andrew did however, call me to check the car was ok.


  • Would recommend
  • 25/08/2017

No


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 21/08/2017

A big thank you to Dave who dealt with us from beginning to end he was very helpful and nothing was to much trouble again thank you.


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 12/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 28/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

Bought over the phone. Good service, very pleased with car.


  • Would recommend
  • 25/07/2017

There was a form that I filled in - it stated if a friend had recommended me, that the friend who recommended me would get a £100, but my son who recommended me still has not revived the money, even though this was part of our deal when we bought the car


  • Would recommend
  • 24/07/2017

This purchase was via the internet so we did not visit the sales office in Liverpool.


  • Would recommend
  • 23/07/2017

No


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Wouldn't recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 17/07/2017

[no comment made]


  • Would recommend
  • 17/07/2017

[no comment made]


  • Would recommend
  • 16/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

Everything was, only problem is we only received 1 key. We have been told this will be sorted but just waiting for an appointment date.


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

Yes the start/start feature is very temperamental is it a fault on the car?


  • Would recommend
  • 06/07/2017

[no comment made]


  • Would recommend
  • 06/07/2017

Haseldine is the correct spelling otherwise am very happy.did not require finance.


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

Sales Staff Couldn't Have Been More Helpful ok there selling cars but you can tell when someone is generally trying to help you,Dave Nicholls , Stephen Jones would deal with them very very helpful


  • Would recommend
  • 01/07/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

no. all good


  • Would recommend
  • 26/06/2017

No further questions, but a big thank you for the fantastic experience of buying from you. Andy was very helpful, informative and a great people person.


  • Would recommend
  • 25/06/2017

NO


  • Would recommend
  • 25/06/2017

No


  • Would recommend
  • 22/06/2017

[no comment made]


  • Would recommend
  • 21/06/2017

Why send me a loyalty discount two weeks after purchasing a car? You should have offered me a loyalty discount at the time of purchase then maybe I could have got the car I really wanted (a Scenic) at a more affordable price.


  • Would recommend
  • 20/06/2017

[no comment made]


  • Wouldn't recommend
  • 16/06/2017

picked the car up in the afternoon of 28 march, when i got home i noticed the centre badge on the offside rear wheel had gone missing, i called and spoke to the sales man who said he would sort it for me. Two visits and a number of phone calls to your showroom have proved fruitless and nearly 12 weeks on i am still waiting for a small plastic item, very annoyed and disillusioned with your aftersales service and if this situation is not resolved soon i will take the matter to Renault U.K. Bill Winder.


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 07/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

[no comment made]


  • Would recommend
  • 01/06/2017

[no comment made]


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 30/05/2017

[no comment made]


  • Wouldn't recommend
  • 29/05/2017

I am discussed with the way I have been treated. I will tell anyone and everyone that will listen to never ever but a Renault. I got a preregestered car with 7 miles. I got to 770 and the clutch went. I have now been told it's not covered by your useless warranty. I have had it 5 weeks and buying it was the worst mistake of my life.


  • Would recommend
  • 29/05/2017

[no comment made]


  • Would recommend
  • 28/05/2017

no, everything is good and im happy with the service i received and the courtesy call a couple of weeks later to check if all was ok. Nice one Renault.


  • Would recommend
  • 25/05/2017

[no comment made]


  • Would recommend
  • 24/05/2017

[no comment made]


  • Would recommend
  • 18/05/2017

[no comment made]


  • Wouldn't recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

Ref question on finance - We were cash buyers therefore information on finance deals was not requested.


  • Would recommend
  • 13/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

[no comment made]


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

[no comment made]


  • Would recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 18/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

I received first class service from the used car sales staff


  • Would recommend
  • 16/04/2017

[no comment made]


  • Would recommend
  • 15/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 12/04/2017

No


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

Didn't have the van advertised on the internet.


  • Would recommend
  • 07/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 01/04/2017

did not need finance. did not need test drive as vehicle not in show room


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 29/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 25/03/2017

[no comment made]


  • Would recommend
  • 21/03/2017

[no comment made]


  • Wouldn't recommend
  • 17/03/2017

Inside of car was Not clean rubbish under drivers seat I have had to clean the car and have found rust on inside of door. Not the experience that I expected from Renault


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 12/03/2017

We arrived not long before closing to finalise the purchase and would probably account for not being introduced to aftersales dept. Is it possible to upgrade the radio to enable DAB? Generally, I was happy with the service provided.


  • Would recommend
  • 11/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

Had car a week and still not received log book. I am waiting to do a transfer of private reg onto new vehicle so need it. Also sales men should all be aware of how to deal with a private reg transfer as only one sales person was aware how this should be completed.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 28/02/2017

[no comment made]


  • Would recommend
  • 27/02/2017

Renault Retail Group are excellent! Liverpool branch were friendly and helpful and the place was very clean and tidy. We enjoy buying Renaults from RRG over all other dealerships. Keep up the good work


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

I would like to say Phill made the whole experience of buying my car so easy nothink was to much trouble, a good assets to the company 10-10.


  • Would recommend
  • 22/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

No questions, you have supplied our fleet for the last 5 years and have always provided an excellent service, even when things go slightly wrong. Thank you Marc Dale.


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Wouldn't recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

Sales man who helped me was absolutely brilliant, explained everything in detail, credit to your company!!


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

My busines is completed over the telephone with Mark Thompson & the whole deal was very satisfactory. Thank you.


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

Really happy with how the sale was conducted but still waiting on missing paperwork, need invoice to say I've paid for the car, thanks


  • Would recommend
  • 19/01/2017

[no comment made]


  • Would recommend
  • 16/01/2017

[no comment made]


  • Would recommend
  • 16/01/2017

My Samsung phone which runs on Android Version 6.0.1 loses it connection with R-Link every 15 seconds so unable to use it. I believe there is a software update for R-Link which will enable me to use my phone which can be downloaded at a Renault Dealer for free, is this correct?


  • Wouldn't recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 11/01/2017

I recently purchased my second vehicle from Renault Liverpool. My choice was not solely for the model of car. A big part of my decision was due to the customer service I have received over the three years. From first point of contact, sales through to the ladies at the service centre, contact centre and even the gentleman who opens the sites gates. The customer service has been impeccable. My second purchase exceeded my expectations. This was due to the fact that Mark and Stephen were friendly and explained everything to me with out jargon. I will continue to recommend Renault Liverpool to my friends and colleagues.


  • Would recommend
  • 10/01/2017

[no comment made]


  • Wouldn't recommend
  • 09/01/2017

please remove me from your data-base . I have requested this the last time you e-mailed me , you obviously don't understand English.


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 08/01/2017

[no comment made]


  • Would recommend
  • 03/01/2017

[no comment made]


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

My experience with RRG Liverpool was excellent...but the response to my enquiries from other branches left a lot to be desired..


  • Would recommend
  • 16/12/2016

Really friendly service. No sales pushing. As a first time car buyer I was very pleased with the service


  • Would recommend
  • 12/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

All my questions have been answered by the sales person


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 29/11/2016

[no comment made]


  • Would recommend
  • 29/11/2016


  • Would recommend
  • 24/11/2016

[no comment made]


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

the last 3 questtons were no but in rernes i was in wales and the salesman was in liverpool and i made clrar to him i waunted to pay balance in cash i found Andrew Lycett (SALESMAN) very helpfull and gave me very good sevice and kept me informed all the way thank you andrew


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

My family and I where very impressed with David Nicol whom on the Sunday evening took time to talk through the car and we were impressed with his knowledge of the car and a deal was struck subject to the formality of a test drive on our return on Wed. 9th. Our experience with Renault Liverpool was first class and likewise when we had the test drive (car lived up to our expectations and more) we concluded the deal. David then explained the GAP cover and Service programme (which we are taking up) so well and simply that it was easy to understand. I must state that David went beyond the call of duty on Sunday and stayed behind to help with the deposit formalities and likewise on Wed. evening. I have been so impressed with Renault Liverpool and David that I will not hesitate to recommend you to family and friends. Many thanks for a fantastic experience and the car is a pure joy to drive and own. We all love it. Kind regards John Davies


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 15/11/2016

Disappointed with the overall service, viewed the car and identified a few areas that needed attention before transaction, all area agreed upon. Told that the car was ready to pick up - excited. It was immediately obvious that nothing had been done to all areas previously identified, so frustrating as time wasted, fuel and tunnel costs and more important my trust in the show room was deminished. I was told that the protective coating that I paid extra for had been applied, yet all scratches had not been removed ??? The interior had been cleaned and the seats protected - yet there where still marks in the seats. The interior of the car had a aroma, not smoke but something. Following the bomb to clean / freshen up the interior the aroma was the same, again strange. I don't want to be too negative as the salesman was good but something had gone wrong with the process. Interior cleaned, items removed (small tray in the rear) and not put back - I had to request one, I should not have to do this. Despite our experience we will still recommend Renault Liverpool to others. One other point is when you are waiting for your salesman to be free from dealing with someone else (about 1 hr) and other salesmen are free why cant someone else deal with you, complete the paperwork and speed the process up, customer service is key. A salesman / person makes a sale surely someone else can help with the overall process without the original salesman loosing his bonus for the sale.


  • Would recommend
  • 15/11/2016

No. Everything went along smoothly.


  • Would recommend
  • 14/11/2016

[no comment made]


  • Wouldn't recommend
  • 08/11/2016

The process for purchasing the car was unnecessarily long, with the sales team appearing uninterested in completing the sale nor being proactive.


  • Would recommend
  • 05/11/2016

James was true gentleman. He was polite , professional and informative.


  • Would recommend
  • 04/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

[no comment made]


  • Would recommend
  • 02/11/2016

The purchasing of this car was not as good as the two previous cars which I purchased from Renault retail Group both from different dealers. Both of the previous cars purchased all documents where correct which was not the case with this purchase and has taken phone calls and weeks to sort out. Also being an approved Renault retail car I expected all handbooks for the car to be there, the R-link2 handbook was not included, I was advised it not supplied with new cars !!! Yet this book has a Renault part number 7711408942. Regards Mr S Cook


  • Would recommend
  • 02/11/2016

I had a bit of a bad experience but have bought from this branch before and have fed back my concerns which have been dealt with.


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 28/10/2016

Lovely salesmen, nothing was too much trouble


  • Would recommend
  • 22/10/2016

No thank you


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

Your salesman james was extremley professonal and a joy to deal with


  • Wouldn't recommend
  • 14/10/2016

I am unhappy with the service I received from the salesman at Renault Liverpool, but I am very happy with the body shop manager who rectified the problems with the paintwork on my new car and organised a service which I was told had been done even though the service light came on after 2 weeks. I am pleased to get my car back after being inconvenienced on 2 occasions where I had returned it Renault Liverpool. Sandy Denton


  • Would recommend
  • 12/10/2016

[no comment made]


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 10/10/2016

[no comment made]


  • Would recommend
  • 10/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

No questions as such. Still waiting on my GAP documents so could these be hurried along please.


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

No, Dave was very informative and friendly.


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

Car was delivered to my home so no real handover required.Finance was offered but paid cash


  • Would recommend
  • 21/09/2016

Nothing further. Will say that after sales wasn't relevant as I live over 3 hours away.


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 16/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

My car was delivered to my door as I bought it on line The delivery arrived when it should have the driver was exelent nothing was too much trouble And Philip Corcoran was very efficient and As I have never met him but he seemed a very nice chap all the paperwork was in order and I am very impressed with the car


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

The staff at Liverpool were fantastic. So helpful and very quick to get everything resolved. They took care of everything and made buying a car so easy. I cannot wait to return and buy my next car here. Thank you Steve Jones and all your team. Will be recommending you to all my friends and family, the car is fabulous... Another great Renault!


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

[no comment made]


  • Wouldn't recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

James who sold us the car is a genuine and polite young man. He was open and honest and clearly enjoys his job.


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

[no comment made]


  • Would recommend
  • 30/08/2016

Details about AA cover still not informed


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

[no comment made]


  • Would recommend
  • 23/08/2016

Fantastic service from Brian Rowan as always, he's the reason I use Renault L'pool


  • Would recommend
  • 21/08/2016

Why have you discarded the normal Maintenance Service Booklet ? This is the first vehicle I have purchased new or used that has NOT included the service booklet. What you have included is virtualy useless and includes almost no information useful to a good service.


  • Would recommend
  • 20/08/2016

I did not require finance and had informed the sales dept that I would be using a more local garage for after sales


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 14/08/2016

Excellent service - highly recommended!


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

No questions!! We were however very impressed with the salesman, David Nicol. He was friendly but professional, very knowledgeable about the car and answered all our questions in every aspect. I don't normally enjoy the interaction with garage personnel when buying a car but David was the exception. His approach to customers is just right. Thank you.


  • Would recommend
  • 03/08/2016

No questions but personal thanks to Mark Thompson for his help in choosing this vehicle.


  • Would recommend
  • 31/07/2016

My answers look quite negative but I was very content with the service Mr.Wing gave me.I did ask about finance but I thought the rate of interest of nearly 10 per cent was ridiculous.


  • Would recommend
  • 28/07/2016

[no comment made]


  • Wouldn't recommend
  • 28/07/2016

Do you check all of your cars before they are handed over because my car hadnt been valeted inside when I got it home.


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

Very pleased with the car and the service and attention we received from the salesman. Certainly recommend your company to anyone wanting a quality near he Renault.


  • Would recommend
  • 20/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 15/07/2016

[no comment made]


  • Would recommend
  • 15/07/2016

helpful salesman recommended to my friends


  • Would recommend
  • 12/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

Very happy with my purchase to date. No complaints. Phil was great.


  • Would recommend
  • 01/07/2016

I had a really good experience and helpful and professional service by Mark Thompson. Overall very impressed and would recommend Renault Liverpool to friends and family. Thank you!


  • Would recommend
  • 01/07/2016

Although the sales representative James was so helpful and charming, from the start I was not interested in finance. I had the same model so I did not ask for a test drive. James has made the purchase very pleasant. There was lack of information about warranty, road assistance, preparation and maintenance check list.


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 30/06/2016

Very pleased with the service I received


  • Would recommend
  • 29/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

There were a few problems along the way but we got there in the end and all was well.


  • Would recommend
  • 17/06/2016

Superb


  • Wouldn't recommend
  • 17/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Wouldn't recommend
  • 16/06/2016

Bad after sales services.


  • Would recommend
  • 16/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

[no comment made]


  • Would recommend
  • 12/06/2016

already have one purchased via phone and email live in Doncaster so after sales team not relevant but was discussed


  • Would recommend
  • 07/06/2016

I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.


  • Would recommend
  • 07/06/2016

I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 04/06/2016

how does the roadside assistance operate - do we have to activate it or does it automatically provide cover from point of purchase of the car?


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

I wasn't given any documents with regard to the transfer of Warranty. Do I need something to prove I have a valid Warranty


  • Would recommend
  • 30/05/2016

Very good experience and delighted with the purchased vehicle. However I am still awaiting the supply of an invoice, this couldn't be provided at the point of sale as the transaction was wrongly recoded in the name of my wife. I still require an invoice made out in the name of Mr Eric W Nightingale, I do hope this isn't going to involve too much trouble on my part to secure. Thank you. Mr Eric W Nightingale


  • Would recommend
  • 27/05/2016

Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.


  • Would recommend
  • 27/05/2016

Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

Didn't want finance but the man who dealt with me was very good..


  • Would recommend
  • 25/05/2016

It was a pleasant experience, but you do need to be able to provide more customer parking spaces. I imagine customers will drive around your premises and drive straight out again if they cannot park, as we very nearly did until a salesman, Dave Nicol kindly found us a vacant space. Otherwise we may not have stopped at your showroom


  • Would recommend
  • 23/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

Mr Parsley, travelling three & half hours on the train illustrated that David Nicol's sales technique worked, especially the video he did for me. I was impressed with how helpful and friendly David was which was much appreciated. The car I cannot fault, had a great drive home and am very happy with it. My only concern was the attitude of the manager in the office and the way he conducted himself, arrogant would sum him up. I was really surprised & disappointed. Regards, Mr Wyatt.


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

Would like to thank Phil Corcoran for his non pushy approach, unlike other dealers which we have experienced. Very knowledgable and feel we could give him a call if we needed assistance. All the best Phil !


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 08/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Wouldn't recommend
  • 04/05/2016

Dave who sold me my car was fantastic i dont have a bad thing ti say about himbut I was abit shocked at the fact that I could only collect my car on a day my sales person was working. Also when my warranty letter came through it said the milage at purchase was 33001 when in fact it was 36998. I know this small detail can affect the warranty!


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 30/04/2016

[no comment made]


  • Wouldn't recommend
  • 28/04/2016

No


  • Would recommend
  • 27/04/2016

Only issue I have is that the vehicle had paint damage to it when I ordered it and was assured they would be rectified before I collected the vehicle. This was not done and pointed it out to sales team who advised I should pop the car in at a later date to have it fixed.


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 26/04/2016

Can you please send me the MOT certificate ?


  • Would recommend
  • 26/04/2016

Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.


  • Would recommend
  • 26/04/2016

Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

Mark who delivered our car was most helpful and gave us lot of information we will come back to you if we change the car in the future thank you you again j Wright


  • Would recommend
  • 18/04/2016

great customer service with all the sales team


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

We were going to purchase a vehicle from Seat but their sales people were rude and economical with the information they provided. Visited Renault Liverpool (Used) and everyone we met was brilliant. Very helpful, friendly and fun. Couldn't do enough for us.


  • Would recommend
  • 04/04/2016

I read good reviews on the Capture and saw this car on line advertised at a good price.I purchased the car by phone and dealt with a helpful advisor/sales man (Warren Kermode).The car was delivered to me yesterday and I am very pleased with the car.


  • Would recommend
  • 01/04/2016

[no comment made]


  • Wouldn't recommend
  • 30/03/2016

Purchased car on 23rd March today 30th march window wipers stopped working rang renault and earliest opportunity that i could be fitted in was 8th april in my opinion this is unacceptable i have to travel to work and drop kids off to school. No car means 6 buses daily to school and work Hopefully renault assist will be able to fix not amused!


  • Would recommend
  • 30/03/2016

The level of service was great. Dave sent me a video to ensure that I liked the car prior to me driving over to Liverpool. He was very friendly and proffesional and that make the experience of parting with my hard earned money a lot easier.. Thanks


  • Would recommend
  • 29/03/2016

A fabulous sales team in Renault Liverpool and great service with always a smile!!


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

[no comment made]


  • Wouldn't recommend
  • 23/03/2016

Disappointed that mats which were promised were not in car. Fuel had not been put in (fuel light was on before I even got to the exit). Vehicle had not been valeted as promised; Sticker residue is visible on inside of windscreen; dirt build up on roof where marketing block had been was untouched. Not good!


  • Would recommend
  • 23/03/2016

[no comment made]


  • Wouldn't recommend
  • 23/03/2016


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

Good service pleasent to work with


  • Would recommend
  • 17/03/2016

Please can you send me a full drivers handbook, only the quick guides are in the pack - thanks to Dave for coming in on his day off


  • Would recommend
  • 15/03/2016

[no comment made]


  • Wouldn't recommend
  • 14/03/2016

I continue to have concerns regarding the engine on my new car. On collection, the car was misfiring, and this has continued. I spoke to the sales team on Wednesday 9th March and they suggested booking the car into the service centre to investigate the issue. This was arranged the same day, however, as a courtesy car is needed the earliest date my car could be seen is the 12th April. I am concerned that running the engine for nearly 5 weeks, with continued catalytic converter and engine management warning lights may cause further damage to the engine. I am surprised and disappointed that a company such as Renault would allow their sales team to sell on a vehicle with such an obvious fault, and not seek to resolve the issue within a shorter period than 5 weeks.


  • Would recommend
  • 13/03/2016

[no comment made]


  • Would recommend
  • 12/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

Do Renault sponsor any horse racing meetings and if so could you arrange an invitation for both my wife and I.


  • Wouldn't recommend
  • 09/03/2016

Salesman friendly, but unresponsive to questions via email and phone calls. Always very busy selling. Basic requests like access to Terms & Conditions seemed hard to answer. The experience was very stressful. I have an outstanding issue with scratches on the vehicle which were notified at delivery and for which a resolution is still outstanding


  • Would recommend
  • 08/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

Very Polite, Made to feel welcome.. Very Professional service.


  • Would recommend
  • 06/03/2016

Hi , i will need to speak to someone in the technical department , for some reason the digital part of the radio stops and starts on the speakers ( no matter what station its on) i hope it could be something easy to cure. Regards Martin Max Torque Cans 01704 893337


  • Would recommend
  • 06/03/2016

We have no further questions but we would like to thank you and your team for excellent service.


  • Would recommend
  • 06/03/2016

thank you for an excellent service again :-)


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

I told the sales dealer that I didn't need Finance or a test drive. I did not receive a warranty book or details of the 4 Year Renault Assist . I contacted the dealer to say I have no information on this and he informed me that the Sales Department deal with this but I have received no information as yet from them.


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 28/02/2016

[no comment made]


  • Would recommend
  • 26/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 22/02/2016

[no comment made]


  • Would recommend
  • 22/02/2016

[no comment made]


  • Would recommend
  • 22/02/2016

Phil Corcoran was fantastic - a true gentleman.


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

No,but I would just like to say how great our salesman was,his name is Craig Hamilton.I live in south wales and I purchased the car in December,over the phone,it was a birthday present for our son and Craig agreed to keep the car for us until we travelled up to Liverpool to pick it up on sunday February 7th.Craig was not working this day but he collected us from Liverpool lime street station,and took us to the garage to handover our vehicle.Both my wife and I were very grateful for his assistance and he is a credit to your company


  • Would recommend
  • 13/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

I have been a customer for 13 years and always 100% satisfied with the service I received


  • Would recommend
  • 10/02/2016

Awesome guys :)


  • Would recommend
  • 09/02/2016

I wasn't introduced to aftersales department during handover because I live a large distance away from the dealership and the car was delivered to my home address


  • Would recommend
  • 08/02/2016

I had said o did not want finance and had sold my car privately


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

No


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

Mark Thompson was the most genuine and friendly salesman I've met and was a great help. I am more than happy with my new car obviously, but extremely happy to have dealt with Mark and the service he provided! Please pass on my regards. Ellena Tollady


  • Would recommend
  • 04/02/2016

Marc was brilliant with us and made us feel very comfortable about buying our van from your company. He answered all of our questions, made us laugh & answered his phone even when he wasn't in! Great service, thanks


  • Would recommend
  • 04/02/2016

Not really , just thanks for a very smooth, informal and pleasant buying experience


  • Would recommend
  • 01/02/2016

When I picked up the car not all the owner's documents were available. The owner's handbook/service book was missing and the vehicle had a scratch along the offside. I have been told the new handbook has been ordered and the vehicle is due to be booked into the bodyshop to be repaired. Apart from this the service is good. Hopefully everything gets resolved ASAP. Is it normal procedure for vehicles pre-owner by Renault not to be supplied with the original floor mats?


  • Would recommend
  • 01/02/2016

I was not contacted after the sale and am unsure about when the first service is due [the car had only 8 miles on the clock].Also I was promised an official Renault sales invoice as I only have a written one[the computer would not work on the day of the sale. I have written to Renault Liverpool about this but have not received any reply.I am late replying to this e-mail because we have had family illness problems followed by a bereavement. Thankyou.


  • Would recommend
  • 27/01/2016

Why aren't the maps etc on the MediaNav up to date prior to sale ?


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 18/01/2016

[no comment made]


  • Wouldn't recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 12/01/2016

I dealt with Andy, and I couldn't have asked for anyone more helpful. I didn't feel pressured into buying and would definitely recommend this branch to friends and family.


  • Would recommend
  • 07/01/2016

I would like to say a big thank you to Mark Thompson and the other gentlemen at the Renult dealer in Liverpool for their good service and making my experience an enjoyable one, my mother recommend me to this garage and I have been sharing with my friends and family how wonderful the service was and am extremely happy with my new purchase.


  • Would recommend
  • 07/01/2016

Excellent service provided by David Bamber,thankyou.


  • Would recommend
  • 06/01/2016

No, I already had a Clio on order with Arnold Clark who let me down, Renault Liverpool supplied one in less than a week Great job, also no pushy salesman which is nice


  • Would recommend
  • 04/01/2016

[no comment made]


  • Would recommend
  • 03/01/2016

[no comment made]


  • Would recommend
  • 22/12/2015

[no comment made]


  • Wouldn't recommend
  • 21/12/2015

[no comment made]


  • Would recommend
  • 20/12/2015

Dave the salesman at Liverpool was a pleasure to do business with


  • Would recommend
  • 17/12/2015

Please note: I bought the car over the phone and told the salesman I was a cash buyer, the car was delivered so I didn't meet the after-sales team and i had test driven in a local garage who didn't have the exact model I wanted - they couldn't compete with the competitive price offered at Renault Liverpool. I received an excellent service throughout from Mark Thompson. Thank you


  • Would recommend
  • 16/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

Could you confirm my direct debit for the servicing of my new car has gone through satisfactorily?


  • Would recommend
  • 10/12/2015

I would just like to say that I found the car on line and as I live in Bristol a test drive was not possible but I trusted Dave Nicol when he told me it was in perfect condition and it is.I am very happy with it.


  • Would recommend
  • 06/12/2015

Great service friendly staff. We are probably too far away to bring the car to Liverpool for after sales.


  • Would recommend
  • 06/12/2015

[no comment made]


  • Would recommend
  • 06/12/2015

[no comment made]


  • Wouldn't recommend
  • 02/12/2015

My whole experience of purchasing this vehicle was very traumatic, instead of being an enjoyable experience, it felt like an up-hill battle. I never got return calls, got no info that I requested, I felt totally ignored. Renault networking does not work .Never again !!!!


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

Salesman Mark was very friendly and courteous. A credit to your company.


  • Wouldn't recommend
  • 01/12/2015

No questions but should just let you know that I am disgusted in the way I was treated and lied to.


  • Would recommend
  • 01/12/2015

The coffee was good and the salesman was both helpful and curtious .


  • Would recommend
  • 19/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 16/11/2015

[no comment made]


  • Would recommend
  • 09/11/2015

In my documents I found a sheet which suggested I should have a warranty / service sheet which I do not seem to have. Also I updated my Medianav to the latest version and although the Renault website says that the maps are updated twice a year in Spring and Autumn the most recent maps available to download were Quarter 4 2014


  • Would recommend
  • 07/11/2015

[no comment made]


  • Would recommend
  • 05/11/2015

[no comment made]


  • Would recommend
  • 03/11/2015

can you let me know how I can get a touch up for my car and a set of mats.


  • Would recommend
  • 31/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 27/10/2015

Mark the sales executive was very polite and helpful and his colleagues in the office very friendly. My wife and I were offered a lift to the city centre as we planned some shopping whilst the paperwork was prepared. As it happened we decided to use the train but it was nice to have been offered the lift. It is this extra service which we find important and enough for us to buy the car from you and not locally


  • Would recommend
  • 27/10/2015

[no comment made]


  • Would recommend
  • 17/10/2015

[no comment made]


  • Would recommend
  • 17/10/2015

Excellent service from Phil Downey and Steve Parsley great team at Liverpool would recommend to anyone thanks for everything


  • Would recommend
  • 15/10/2015

[no comment made]


  • Would recommend
  • 15/10/2015

Didnt receive mot certificate was informed service dept had misplaced it.


  • Would recommend
  • 14/10/2015

[no comment made]


  • Would recommend
  • 12/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

I was told that the Van had Stop-Start and it has not which is a big issue as it reduces my fuel costs!


  • Would recommend
  • 06/10/2015

[no comment made]


  • Wouldn't recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 04/10/2015

Where are my rear foot mats


  • Would recommend
  • 03/10/2015

[no comment made]


  • Wouldn't recommend
  • 30/09/2015

No questions, but I will say the level of customer service I received was very unsatisfactory.


  • Would recommend
  • 25/09/2015

Phil was really helpful throughout the transaction. Unfortunately he couldn't be there for the handover which was a bit hit and miss. Everyone on the phone or seemingly busy so felt a bit 'in the way' when I went to collect the car I'm afraid...


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

No


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 14/09/2015

No everything was explained that I needed


  • Would recommend
  • 11/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

when picking up the c ar can the procedure not be quicker it took three hours to drive the car away.have you had any complaints about plastic trim on left side of steering wheel the edge of the trim is quite sharp also the seatbelt anchor on the passenger side has a noisy rattle.


  • Would recommend
  • 03/09/2015

did not require finance


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 31/08/2015

No. Good team in liverpool but a staff member letting them down left them extremely busy


  • Wouldn't recommend
  • 31/08/2015

This vehicle had only done 10 miles yet when I picked it up it was damaged in various areas. I have not as yet brought the issues to your attention and would appreciate your advice.


  • Would recommend
  • 29/08/2015

Very pleased, many thanks


  • Would recommend
  • 25/08/2015

no


  • Would recommend
  • 23/08/2015

[no comment made]


  • Would recommend
  • 23/08/2015

[no comment made]


  • Would recommend
  • 18/08/2015

[no comment made]


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

[no comment made]


  • Would recommend
  • 16/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 09/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

Craig and Steve were both fantastic. They were both very helpful and made the whole process very easy


  • Would recommend
  • 06/08/2015

No totally enjoyed you're help and assistance in getting the deal I required, will come back again thanks to all your staff.


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 02/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

Our sale was managed by Phil Downey. We would like to express our sincere thanks to Phil. Totally professional, very informative but not 'pushy'. Explain all our the options available, but we plan to keep the car for a long time, so felt it not necessary to buy the options. If it's possible to do so, please pass on our gratitude to Phil.


  • Would recommend
  • 29/07/2015

No


  • Would recommend
  • 29/07/2015

[no comment made]


  • Would recommend
  • 28/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

this is the second car I have purchased and l was impressed the first time and l can only say that the SAles Exec (Dave Nichol) exceeded my expectations and gave me confidence to purchase a second vehicle what l liked most was that there was no pressure or intimidation that l have experienced at other outlets, l was treated with the utmost courtesy and politeness. I also liked the fact that l saw the same faces which always makes me think that the sales team r happy and looked after. As l reside in Buxton Derbyshire l could have gone to other Renault dealerships more local but because of the service I received l didn't give them a second thought so congratulations Renault Liverpool for a job well done


  • Would recommend
  • 21/07/2015

[no comment made]


  • Would recommend
  • 19/07/2015

[no comment made]


  • Wouldn't recommend
  • 17/07/2015


  • Would recommend
  • 10/07/2015

Whilst purchasing the car I was promised that there would be new car mats put in the vehicle however when the car was delivered these did not arrive with it which was disappointing.


  • Would recommend
  • 10/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

No. Another great purchase from Renault Liverpool which will not be my last!


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 29/06/2015

Just one concern, I was allowed to leave without having the 5 day complimentary insurance put on. Luckily I realized after 5 minutes into my return journey and then turned back to the retailer who put the insurance on for me. Good job as I was pulled over on my return journey after going through a camera for not having any insurance. After further investigation the traffic policeman confirmed that I now had got insurance. This mistake could have ended with me having penalty points and a hefty fine. Lets both learn from this.


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 22/06/2015

The salesman was really helpful and not overly pushy - it was a positive experience. thank you.


  • Would recommend
  • 20/06/2015

Extremely efficient sales department with a nice attitude


  • Would recommend
  • 19/06/2015

1, The warranty was not discussed in detail, eg, we were not told about the RAC dreakdown cover as part of the warranty. 2, we discovered upon getting the vehicle home that the front on side tyre had a large split in its wall. This should have been picked up on a pre delivery inspection. (The tyre has since been changed by the dealership.


  • Wouldn't recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

Poor delivery service from Liverpool, was informed I would get an text when car was close to Peterborough, as it was, my wife who was on night shift called to say keys had been put through the letterbox and the car parked outside. I rushed home from work as we are in a resident parking zone and I could have got a ticket ,


  • Would recommend
  • 15/06/2015

[no comment made]