Ask Nicole
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It was simple and easy enough however some elements of vehicle delivery and availability were not well explained and handover could have been more purposeful leading to further telephone correspondence and a visit to the show room which could have been avoided. My sales person was well mannered and friendly however and a pleasure to deal with, taking time to answer any questions or source answers if he didn?t have these readily available.
This is the 2nd car I've purchased from Renault and Jeff Wing the salesman has been so helpful on both occasions. I really appreciate his courteousness and help
I really enjoyed my experience. Tony took time to listen to my needs and expectations and found me a perfect car.
Sarah was very helpful and a pleasure to deal with
Good experience from an experienced knowledgeable salesman
Renault Liverpool were fantastic in organising and helping me choose the right car. They also offered me a really good deal
I was made very welcome and at ease right through out my time at renault.Every thing was explained to me about my new car inside an out thank you so much.you can say I came away with a big smile on my face on ...
Brilliant customer service, was seen to right away. Got what we wanted and Sarah was amazing! Lovely lady. Thanks.
It was an MOT. I was supposed to receive a call during the day and also an email with a video. I called at 5 pm to get news. I was told my car was just finishing the MOT and I could collect the car.
Happy
Great service from start to finish
Dropped car off came back to pick it up after2hr40min.and had to wait.30min.sat at a desk as waiting area was overcrowded.then got told to move by a salesman who said he had come back to work at his desk so had to find another couple of seats.thw salesman stayed at hi desk for 30seconds to a minute then never came back ?.woulnot two recommend anyone to you.appaling way to treat customers.
Efficient
As ever, staff are very helpful and accommodating.
No comments
My car went in for a mot it was picked up at my home at 7.45am and it was returned all done at 11am The servis was excellent
My problem has been on a previous occasion when I had a problem although my car was still under warranty. You could not provide a courtesy car and got me a car after a long argument as you claimed you could not repair my car for 3 weeks (despite it had an oil leak onto the engine)from enterprise which cost me 50 ! Despite enjoying my Clio I would probably not buy another Renault.
Mine was an MOT I was also ? Having a part service via the monthly service plan. Unfortunately I couldn't have this and a free MOT due to being in the scheme less than 6 months. I had to pay for my MOT. They have booked me in for the service after the 6 months period
Everything went well
No problems
Advised I needed my car back for 4pm. Got told no issues here is your key. The window wipers needed to be replaced but this wasn't picked up at all. My car was left dirty as they didn't have time to clean it as mine was the last off the shop floor, was advised its only a complementary servive however for the price I paid the service was dreadful.
Mostly ok but car exterior was not cleaned well and inside was not cleaned at all.
When I arrived I was greeted with a warm welcome by Vicki Thomson, who explained what would be involved. I explained I was shopping locally and asked for an expected completion time. Vicki assured me it shouldn't take too long and rang me immediately the vehicle was ready to avoid me wasting time. She also escorted me to my vehicle when I came to collect it. All little touches that make for excellent customer service. Thank you
My issue was the cleaning of the car, why only clear the front 2 seats and leave the back.
Staff friendly I was offered a courtesy car but changed my mind. This did not seem a problem for the lady who booked my car in for its service she was very helpful. Very happy with my overall experience.
Always satisfied with the standard of work carried out. The staff are always friendly and helpful
Service light was still showing on dashboard so had to get a mechanic to sort this out.
Found the lady that served me friendly & efficient.overall excellent!
Had same issue with car last 4 visits b4 it was put right
Firstly not informed about insurance cost on courtesy car Not enough petrol in couresty car to even get down the road let alone back home When i collected my car i was given a 15 minute warning that itd be ready but onky half an hour before the dealership shut, i live at least half an hour away so it was lucky i was in the area My car when returned had 2 scratches in the media nav panel that were previously not there Given a complementary car was and foot well hoover which was appreciated however in comparison to other dealership such as VW who give a full valet this seemed a little less aimed at customer satisfaction
Very satisfied
cant fault it
They were very helpful
Service Manager was excellent in sorting all issues we encountered. 10 out of 10 when compared to Renault Manchester dealership where I bought the car who didn?t even return my calls
Good
I was well treated at Renault Liverpool and found the staff to be very helpful.
Good
on arrival the staff were friendly and welcoming.they advised me what would happen and how they would contact me should there be any problems and when he vehicle would be ready
too busy
Service bead really good, staff were really pleasent.we had to wait for wait for the car to be serviced, waiting area was nice and please tell, nice coffee and I was really impressed with the speed it was done, I was expecting to have to wait for hours .
Very good servicevery satisfied
A good garage to have work done, although why has bodywork repairs been taken off site and given to another co.
The service was expensive for the work carried out
Very helpful
As a new customer I was impressed with the experience haviing previously worked in the motor industry for over 40 years.
Service was a good standard and staff as usual very friendly, the only small niggly point is I personally do not like tea coffee chocolate and would prefer a cold drink whilst waiting to pick up my car, Arnold Clark do have a fridge with tins of pepsi and orange for its customers maybe its something you may want to take a look at, as I wont be the only 1 who dosent like hot beverages.
Two occasions I brought my car in 8a.m. One for MOT AND SERVICE NOT READY UNTIL 1.15PM WEEK LATER BRAKE PADS FITTED CAR LEFT 8am not ready till 3.15pm Discount was given for my wait, on the two occasions. Receptionist denied telling me each time repairs would last just over two hours
Quick and easy visit to dealership.
Quick efficient service, Friendly people to deal with.
Satisfied with the service would recommend
nothing more to add
Never had any problems
As always top notch welcome and service
I was informed my log book was completed this was untrue and will have to re visit the store room to get this completed
A good friendly service and was looked after well when I returned with faults
Katie and vicky were very friendly and polite
My car was picked up by a driver very friendly. Delivered back after a few hours all clean and looked gleaming. A video was on my email account showing the car underneath and an explanation of the wear and tear. Very impressed
None answer in the questions
Poor experience. Already outlined my reasoning in previous question.
Wasted my time in having to return twice
Excellent service everytime
Very professional
I would just like to say that I?ve always found Renault Liverpool very Friendly, professional and courteous. All the work that?s I?ve had carried out in the past, has been reasonable and efficient.
Top Notch Service
Good, friendly service at the customer desks. also happy with servicing of my car.
I had phoned to book a service and MOT at Renault Liverpool and the call Centre booked me into the wrong garage. Renault Liverpool did accommodate me, however. I asked to be called the same day if the car failed its MOT as the MOT expired that day (it was the earliest appointment they would give me when I called three weeks ahead). I made 4 calls later that day to check on the progress of my vehicle, and they were unanswered. Then the receptionist took a message and the call came at 4.45am to say that the car had failed its MOT. The girl was unclear why - she said it was due to a CV issue and she didn?t know what that was and how much it would be to repair. She then said she would check the cost and call me back and hung up on me while I was talking. I called into the garage to talk about advisories but she couldn?t give me any prices because everyone had gone home (it was 5.10pm). I had dropped the car at 8.20am and the work should have been done earlier. I was unable to take the car home as the MOT expired that day. The girl didn?t know if the part the car needed to pass its MOT was in or not. I had a call the following day to confirm the cost of advisories and they said the car would be with them until the next day. Then I had a call later the same day to say the car was ready. If this was a one-off it would be more acceptable but my previous visit was the same , with one day?s work stretching into 4 days because the work was left until the end of the day and couldn?t be completed. I have had a Renault for 20 years and don?t plan to buy another. Too many electrical faults and the servicing department at Renault Liverpool has really gone down in the last couple of years. I have found myself a nice little local garage and have had all the advisories done there a couple of days ago. I got the car back the same day and it cost 300 less than Renault quoted. Having my car serviced by Renault Liverpool has become too much of a stressful experience with mis-quoted estimates and the work never completed on schedule. I have had enough. I quit.
Good service, very helpful staff.
Reception staff are lovely and the coffee options whilst awaiting my taxi make the trip more pleasurable
I booked in to wait for the problem to be sorted as this was the second time I had been back with the same problem. I was annoyed that they made me wait for the whole two hours before let me know that they could not resolve the problem. If I had known sooner I would not have had to wait around in the service centre. I was given a courtesy car but still had to return the following day to collect my car .
Friendly kept me updated with service and rang me with approx time to collect. Whole time car there 2 hours. Excellent service.
Very happy with the service
Purchased a car at this dealership, so took our other one for service MOT, brilliant service provided on both cars. Moved from Lookers Chester as so disappointed by their service!
The prices for a service are extortionate and keep rising each year
From booking the car in to delivery and collection, this was as usual very good.
After my annual visit I am rescheduling my next one.
Very efficient service
I turned up on the wrong day but that was no problem and the service was done as if I had got the right day.
Satisfied with everything
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The spare key was misplaced between me ordering the vehicle and the handover date. A replacement has been ordered but I have not heard anything back from you as yet. Please would you let me know when it is due to be delivered? Thanks
I live out of the area so need to arrange my own after sales service. Andrew did however, call me to check the car was ok.
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A big thank you to Dave who dealt with us from beginning to end he was very helpful and nothing was to much trouble again thank you.
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Bought over the phone. Good service, very pleased with car.
There was a form that I filled in - it stated if a friend had recommended me, that the friend who recommended me would get a £100, but my son who recommended me still has not revived the money, even though this was part of our deal when we bought the car
This purchase was via the internet so we did not visit the sales office in Liverpool.
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Everything was, only problem is we only received 1 key. We have been told this will be sorted but just waiting for an appointment date.
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Yes the start/start feature is very temperamental is it a fault on the car?
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Haseldine is the correct spelling otherwise am very happy.did not require finance.
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Sales Staff Couldn't Have Been More Helpful ok there selling cars but you can tell when someone is generally trying to help you,Dave Nicholls , Stephen Jones would deal with them very very helpful
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no. all good
No further questions, but a big thank you for the fantastic experience of buying from you. Andy was very helpful, informative and a great people person.
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Why send me a loyalty discount two weeks after purchasing a car? You should have offered me a loyalty discount at the time of purchase then maybe I could have got the car I really wanted (a Scenic) at a more affordable price.
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picked the car up in the afternoon of 28 march, when i got home i noticed the centre badge on the offside rear wheel had gone missing, i called and spoke to the sales man who said he would sort it for me. Two visits and a number of phone calls to your showroom have proved fruitless and nearly 12 weeks on i am still waiting for a small plastic item, very annoyed and disillusioned with your aftersales service and if this situation is not resolved soon i will take the matter to Renault U.K. Bill Winder.
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I am discussed with the way I have been treated. I will tell anyone and everyone that will listen to never ever but a Renault. I got a preregestered car with 7 miles. I got to 770 and the clutch went. I have now been told it's not covered by your useless warranty. I have had it 5 weeks and buying it was the worst mistake of my life.
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no, everything is good and im happy with the service i received and the courtesy call a couple of weeks later to check if all was ok. Nice one Renault.
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Ref question on finance - We were cash buyers therefore information on finance deals was not requested.
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I received first class service from the used car sales staff
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Didn't have the van advertised on the internet.
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did not need finance. did not need test drive as vehicle not in show room
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Inside of car was Not clean rubbish under drivers seat I have had to clean the car and have found rust on inside of door. Not the experience that I expected from Renault
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We arrived not long before closing to finalise the purchase and would probably account for not being introduced to aftersales dept. Is it possible to upgrade the radio to enable DAB? Generally, I was happy with the service provided.
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Had car a week and still not received log book. I am waiting to do a transfer of private reg onto new vehicle so need it. Also sales men should all be aware of how to deal with a private reg transfer as only one sales person was aware how this should be completed.
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Renault Retail Group are excellent! Liverpool branch were friendly and helpful and the place was very clean and tidy. We enjoy buying Renaults from RRG over all other dealerships. Keep up the good work
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I would like to say Phill made the whole experience of buying my car so easy nothink was to much trouble, a good assets to the company 10-10.
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No questions, you have supplied our fleet for the last 5 years and have always provided an excellent service, even when things go slightly wrong. Thank you Marc Dale.
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Sales man who helped me was absolutely brilliant, explained everything in detail, credit to your company!!
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My busines is completed over the telephone with Mark Thompson & the whole deal was very satisfactory. Thank you.
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Really happy with how the sale was conducted but still waiting on missing paperwork, need invoice to say I've paid for the car, thanks
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My Samsung phone which runs on Android Version 6.0.1 loses it connection with R-Link every 15 seconds so unable to use it. I believe there is a software update for R-Link which will enable me to use my phone which can be downloaded at a Renault Dealer for free, is this correct?
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I recently purchased my second vehicle from Renault Liverpool. My choice was not solely for the model of car. A big part of my decision was due to the customer service I have received over the three years. From first point of contact, sales through to the ladies at the service centre, contact centre and even the gentleman who opens the sites gates. The customer service has been impeccable. My second purchase exceeded my expectations. This was due to the fact that Mark and Stephen were friendly and explained everything to me with out jargon. I will continue to recommend Renault Liverpool to my friends and colleagues.
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please remove me from your data-base . I have requested this the last time you e-mailed me , you obviously don't understand English.
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My experience with RRG Liverpool was excellent...but the response to my enquiries from other branches left a lot to be desired..
Really friendly service. No sales pushing. As a first time car buyer I was very pleased with the service
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All my questions have been answered by the sales person
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the last 3 questtons were no but in rernes i was in wales and the salesman was in liverpool and i made clrar to him i waunted to pay balance in cash i found Andrew Lycett (SALESMAN) very helpfull and gave me very good sevice and kept me informed all the way thank you andrew
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My family and I where very impressed with David Nicol whom on the Sunday evening took time to talk through the car and we were impressed with his knowledge of the car and a deal was struck subject to the formality of a test drive on our return on Wed. 9th. Our experience with Renault Liverpool was first class and likewise when we had the test drive (car lived up to our expectations and more) we concluded the deal. David then explained the GAP cover and Service programme (which we are taking up) so well and simply that it was easy to understand. I must state that David went beyond the call of duty on Sunday and stayed behind to help with the deposit formalities and likewise on Wed. evening. I have been so impressed with Renault Liverpool and David that I will not hesitate to recommend you to family and friends. Many thanks for a fantastic experience and the car is a pure joy to drive and own. We all love it. Kind regards John Davies
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Disappointed with the overall service, viewed the car and identified a few areas that needed attention before transaction, all area agreed upon. Told that the car was ready to pick up - excited. It was immediately obvious that nothing had been done to all areas previously identified, so frustrating as time wasted, fuel and tunnel costs and more important my trust in the show room was deminished. I was told that the protective coating that I paid extra for had been applied, yet all scratches had not been removed ??? The interior had been cleaned and the seats protected - yet there where still marks in the seats. The interior of the car had a aroma, not smoke but something. Following the bomb to clean / freshen up the interior the aroma was the same, again strange. I don't want to be too negative as the salesman was good but something had gone wrong with the process. Interior cleaned, items removed (small tray in the rear) and not put back - I had to request one, I should not have to do this. Despite our experience we will still recommend Renault Liverpool to others. One other point is when you are waiting for your salesman to be free from dealing with someone else (about 1 hr) and other salesmen are free why cant someone else deal with you, complete the paperwork and speed the process up, customer service is key. A salesman / person makes a sale surely someone else can help with the overall process without the original salesman loosing his bonus for the sale.
No. Everything went along smoothly.
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The process for purchasing the car was unnecessarily long, with the sales team appearing uninterested in completing the sale nor being proactive.
James was true gentleman. He was polite , professional and informative.
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The purchasing of this car was not as good as the two previous cars which I purchased from Renault retail Group both from different dealers. Both of the previous cars purchased all documents where correct which was not the case with this purchase and has taken phone calls and weeks to sort out. Also being an approved Renault retail car I expected all handbooks for the car to be there, the R-link2 handbook was not included, I was advised it not supplied with new cars !!! Yet this book has a Renault part number 7711408942. Regards Mr S Cook
I had a bit of a bad experience but have bought from this branch before and have fed back my concerns which have been dealt with.
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Lovely salesmen, nothing was too much trouble
No thank you
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Your salesman james was extremley professonal and a joy to deal with
I am unhappy with the service I received from the salesman at Renault Liverpool, but I am very happy with the body shop manager who rectified the problems with the paintwork on my new car and organised a service which I was told had been done even though the service light came on after 2 weeks. I am pleased to get my car back after being inconvenienced on 2 occasions where I had returned it Renault Liverpool. Sandy Denton
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No questions as such. Still waiting on my GAP documents so could these be hurried along please.
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No, Dave was very informative and friendly.
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Car was delivered to my home so no real handover required.Finance was offered but paid cash
Nothing further. Will say that after sales wasn't relevant as I live over 3 hours away.
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My car was delivered to my door as I bought it on line The delivery arrived when it should have the driver was exelent nothing was too much trouble And Philip Corcoran was very efficient and As I have never met him but he seemed a very nice chap all the paperwork was in order and I am very impressed with the car
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The staff at Liverpool were fantastic. So helpful and very quick to get everything resolved. They took care of everything and made buying a car so easy. I cannot wait to return and buy my next car here. Thank you Steve Jones and all your team. Will be recommending you to all my friends and family, the car is fabulous... Another great Renault!
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James who sold us the car is a genuine and polite young man. He was open and honest and clearly enjoys his job.
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Details about AA cover still not informed
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Fantastic service from Brian Rowan as always, he's the reason I use Renault L'pool
Why have you discarded the normal Maintenance Service Booklet ? This is the first vehicle I have purchased new or used that has NOT included the service booklet. What you have included is virtualy useless and includes almost no information useful to a good service.
I did not require finance and had informed the sales dept that I would be using a more local garage for after sales
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Excellent service - highly recommended!
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No questions!! We were however very impressed with the salesman, David Nicol. He was friendly but professional, very knowledgeable about the car and answered all our questions in every aspect. I don't normally enjoy the interaction with garage personnel when buying a car but David was the exception. His approach to customers is just right. Thank you.
No questions but personal thanks to Mark Thompson for his help in choosing this vehicle.
My answers look quite negative but I was very content with the service Mr.Wing gave me.I did ask about finance but I thought the rate of interest of nearly 10 per cent was ridiculous.
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Do you check all of your cars before they are handed over because my car hadnt been valeted inside when I got it home.
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Very pleased with the car and the service and attention we received from the salesman. Certainly recommend your company to anyone wanting a quality near he Renault.
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helpful salesman recommended to my friends
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Very happy with my purchase to date. No complaints. Phil was great.
I had a really good experience and helpful and professional service by Mark Thompson. Overall very impressed and would recommend Renault Liverpool to friends and family. Thank you!
Although the sales representative James was so helpful and charming, from the start I was not interested in finance. I had the same model so I did not ask for a test drive. James has made the purchase very pleasant. There was lack of information about warranty, road assistance, preparation and maintenance check list.
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Very pleased with the service I received
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There were a few problems along the way but we got there in the end and all was well.
Superb
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Bad after sales services.
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already have one purchased via phone and email live in Doncaster so after sales team not relevant but was discussed
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
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how does the roadside assistance operate - do we have to activate it or does it automatically provide cover from point of purchase of the car?
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I wasn't given any documents with regard to the transfer of Warranty. Do I need something to prove I have a valid Warranty
Very good experience and delighted with the purchased vehicle. However I am still awaiting the supply of an invoice, this couldn't be provided at the point of sale as the transaction was wrongly recoded in the name of my wife. I still require an invoice made out in the name of Mr Eric W Nightingale, I do hope this isn't going to involve too much trouble on my part to secure. Thank you. Mr Eric W Nightingale
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
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Didn't want finance but the man who dealt with me was very good..
It was a pleasant experience, but you do need to be able to provide more customer parking spaces. I imagine customers will drive around your premises and drive straight out again if they cannot park, as we very nearly did until a salesman, Dave Nicol kindly found us a vacant space. Otherwise we may not have stopped at your showroom
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Mr Parsley, travelling three & half hours on the train illustrated that David Nicol's sales technique worked, especially the video he did for me. I was impressed with how helpful and friendly David was which was much appreciated. The car I cannot fault, had a great drive home and am very happy with it. My only concern was the attitude of the manager in the office and the way he conducted himself, arrogant would sum him up. I was really surprised & disappointed. Regards, Mr Wyatt.
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Would like to thank Phil Corcoran for his non pushy approach, unlike other dealers which we have experienced. Very knowledgable and feel we could give him a call if we needed assistance. All the best Phil !
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Dave who sold me my car was fantastic i dont have a bad thing ti say about himbut I was abit shocked at the fact that I could only collect my car on a day my sales person was working. Also when my warranty letter came through it said the milage at purchase was 33001 when in fact it was 36998. I know this small detail can affect the warranty!
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Only issue I have is that the vehicle had paint damage to it when I ordered it and was assured they would be rectified before I collected the vehicle. This was not done and pointed it out to sales team who advised I should pop the car in at a later date to have it fixed.
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Can you please send me the MOT certificate ?
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
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Mark who delivered our car was most helpful and gave us lot of information we will come back to you if we change the car in the future thank you you again j Wright
great customer service with all the sales team
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We were going to purchase a vehicle from Seat but their sales people were rude and economical with the information they provided. Visited Renault Liverpool (Used) and everyone we met was brilliant. Very helpful, friendly and fun. Couldn't do enough for us.
I read good reviews on the Capture and saw this car on line advertised at a good price.I purchased the car by phone and dealt with a helpful advisor/sales man (Warren Kermode).The car was delivered to me yesterday and I am very pleased with the car.
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Purchased car on 23rd March today 30th march window wipers stopped working rang renault and earliest opportunity that i could be fitted in was 8th april in my opinion this is unacceptable i have to travel to work and drop kids off to school. No car means 6 buses daily to school and work Hopefully renault assist will be able to fix not amused!
The level of service was great. Dave sent me a video to ensure that I liked the car prior to me driving over to Liverpool. He was very friendly and proffesional and that make the experience of parting with my hard earned money a lot easier.. Thanks
A fabulous sales team in Renault Liverpool and great service with always a smile!!
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Disappointed that mats which were promised were not in car. Fuel had not been put in (fuel light was on before I even got to the exit). Vehicle had not been valeted as promised; Sticker residue is visible on inside of windscreen; dirt build up on roof where marketing block had been was untouched. Not good!
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Good service pleasent to work with
Please can you send me a full drivers handbook, only the quick guides are in the pack - thanks to Dave for coming in on his day off
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I continue to have concerns regarding the engine on my new car. On collection, the car was misfiring, and this has continued. I spoke to the sales team on Wednesday 9th March and they suggested booking the car into the service centre to investigate the issue. This was arranged the same day, however, as a courtesy car is needed the earliest date my car could be seen is the 12th April. I am concerned that running the engine for nearly 5 weeks, with continued catalytic converter and engine management warning lights may cause further damage to the engine. I am surprised and disappointed that a company such as Renault would allow their sales team to sell on a vehicle with such an obvious fault, and not seek to resolve the issue within a shorter period than 5 weeks.
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Do Renault sponsor any horse racing meetings and if so could you arrange an invitation for both my wife and I.
Salesman friendly, but unresponsive to questions via email and phone calls. Always very busy selling. Basic requests like access to Terms & Conditions seemed hard to answer. The experience was very stressful. I have an outstanding issue with scratches on the vehicle which were notified at delivery and for which a resolution is still outstanding
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Very Polite, Made to feel welcome.. Very Professional service.
Hi , i will need to speak to someone in the technical department , for some reason the digital part of the radio stops and starts on the speakers ( no matter what station its on) i hope it could be something easy to cure. Regards Martin Max Torque Cans 01704 893337
We have no further questions but we would like to thank you and your team for excellent service.
thank you for an excellent service again :-)
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I told the sales dealer that I didn't need Finance or a test drive. I did not receive a warranty book or details of the 4 Year Renault Assist . I contacted the dealer to say I have no information on this and he informed me that the Sales Department deal with this but I have received no information as yet from them.
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Phil Corcoran was fantastic - a true gentleman.
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No,but I would just like to say how great our salesman was,his name is Craig Hamilton.I live in south wales and I purchased the car in December,over the phone,it was a birthday present for our son and Craig agreed to keep the car for us until we travelled up to Liverpool to pick it up on sunday February 7th.Craig was not working this day but he collected us from Liverpool lime street station,and took us to the garage to handover our vehicle.Both my wife and I were very grateful for his assistance and he is a credit to your company
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I have been a customer for 13 years and always 100% satisfied with the service I received
Awesome guys :)
I wasn't introduced to aftersales department during handover because I live a large distance away from the dealership and the car was delivered to my home address
I had said o did not want finance and had sold my car privately
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Mark Thompson was the most genuine and friendly salesman I've met and was a great help. I am more than happy with my new car obviously, but extremely happy to have dealt with Mark and the service he provided! Please pass on my regards. Ellena Tollady
Marc was brilliant with us and made us feel very comfortable about buying our van from your company. He answered all of our questions, made us laugh & answered his phone even when he wasn't in! Great service, thanks
Not really , just thanks for a very smooth, informal and pleasant buying experience
When I picked up the car not all the owner's documents were available. The owner's handbook/service book was missing and the vehicle had a scratch along the offside. I have been told the new handbook has been ordered and the vehicle is due to be booked into the bodyshop to be repaired. Apart from this the service is good. Hopefully everything gets resolved ASAP. Is it normal procedure for vehicles pre-owner by Renault not to be supplied with the original floor mats?
I was not contacted after the sale and am unsure about when the first service is due [the car had only 8 miles on the clock].Also I was promised an official Renault sales invoice as I only have a written one[the computer would not work on the day of the sale. I have written to Renault Liverpool about this but have not received any reply.I am late replying to this e-mail because we have had family illness problems followed by a bereavement. Thankyou.
Why aren't the maps etc on the MediaNav up to date prior to sale ?
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I dealt with Andy, and I couldn't have asked for anyone more helpful. I didn't feel pressured into buying and would definitely recommend this branch to friends and family.
I would like to say a big thank you to Mark Thompson and the other gentlemen at the Renult dealer in Liverpool for their good service and making my experience an enjoyable one, my mother recommend me to this garage and I have been sharing with my friends and family how wonderful the service was and am extremely happy with my new purchase.
Excellent service provided by David Bamber,thankyou.
No, I already had a Clio on order with Arnold Clark who let me down, Renault Liverpool supplied one in less than a week Great job, also no pushy salesman which is nice
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Dave the salesman at Liverpool was a pleasure to do business with
Please note: I bought the car over the phone and told the salesman I was a cash buyer, the car was delivered so I didn't meet the after-sales team and i had test driven in a local garage who didn't have the exact model I wanted - they couldn't compete with the competitive price offered at Renault Liverpool. I received an excellent service throughout from Mark Thompson. Thank you
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Could you confirm my direct debit for the servicing of my new car has gone through satisfactorily?
I would just like to say that I found the car on line and as I live in Bristol a test drive was not possible but I trusted Dave Nicol when he told me it was in perfect condition and it is.I am very happy with it.
Great service friendly staff. We are probably too far away to bring the car to Liverpool for after sales.
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My whole experience of purchasing this vehicle was very traumatic, instead of being an enjoyable experience, it felt like an up-hill battle. I never got return calls, got no info that I requested, I felt totally ignored. Renault networking does not work .Never again !!!!
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Salesman Mark was very friendly and courteous. A credit to your company.
No questions but should just let you know that I am disgusted in the way I was treated and lied to.
The coffee was good and the salesman was both helpful and curtious .
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In my documents I found a sheet which suggested I should have a warranty / service sheet which I do not seem to have. Also I updated my Medianav to the latest version and although the Renault website says that the maps are updated twice a year in Spring and Autumn the most recent maps available to download were Quarter 4 2014
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can you let me know how I can get a touch up for my car and a set of mats.
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Mark the sales executive was very polite and helpful and his colleagues in the office very friendly. My wife and I were offered a lift to the city centre as we planned some shopping whilst the paperwork was prepared. As it happened we decided to use the train but it was nice to have been offered the lift. It is this extra service which we find important and enough for us to buy the car from you and not locally
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Excellent service from Phil Downey and Steve Parsley great team at Liverpool would recommend to anyone thanks for everything
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Didnt receive mot certificate was informed service dept had misplaced it.
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I was told that the Van had Stop-Start and it has not which is a big issue as it reduces my fuel costs!
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Where are my rear foot mats
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No questions, but I will say the level of customer service I received was very unsatisfactory.
Phil was really helpful throughout the transaction. Unfortunately he couldn't be there for the handover which was a bit hit and miss. Everyone on the phone or seemingly busy so felt a bit 'in the way' when I went to collect the car I'm afraid...
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No everything was explained that I needed
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when picking up the c ar can the procedure not be quicker it took three hours to drive the car away.have you had any complaints about plastic trim on left side of steering wheel the edge of the trim is quite sharp also the seatbelt anchor on the passenger side has a noisy rattle.
did not require finance
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No. Good team in liverpool but a staff member letting them down left them extremely busy
This vehicle had only done 10 miles yet when I picked it up it was damaged in various areas. I have not as yet brought the issues to your attention and would appreciate your advice.
Very pleased, many thanks
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Craig and Steve were both fantastic. They were both very helpful and made the whole process very easy
No totally enjoyed you're help and assistance in getting the deal I required, will come back again thanks to all your staff.
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Our sale was managed by Phil Downey. We would like to express our sincere thanks to Phil. Totally professional, very informative but not 'pushy'. Explain all our the options available, but we plan to keep the car for a long time, so felt it not necessary to buy the options. If it's possible to do so, please pass on our gratitude to Phil.
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this is the second car I have purchased and l was impressed the first time and l can only say that the SAles Exec (Dave Nichol) exceeded my expectations and gave me confidence to purchase a second vehicle what l liked most was that there was no pressure or intimidation that l have experienced at other outlets, l was treated with the utmost courtesy and politeness. I also liked the fact that l saw the same faces which always makes me think that the sales team r happy and looked after. As l reside in Buxton Derbyshire l could have gone to other Renault dealerships more local but because of the service I received l didn't give them a second thought so congratulations Renault Liverpool for a job well done
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Whilst purchasing the car I was promised that there would be new car mats put in the vehicle however when the car was delivered these did not arrive with it which was disappointing.
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No. Another great purchase from Renault Liverpool which will not be my last!
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Just one concern, I was allowed to leave without having the 5 day complimentary insurance put on. Luckily I realized after 5 minutes into my return journey and then turned back to the retailer who put the insurance on for me. Good job as I was pulled over on my return journey after going through a camera for not having any insurance. After further investigation the traffic policeman confirmed that I now had got insurance. This mistake could have ended with me having penalty points and a hefty fine. Lets both learn from this.
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The salesman was really helpful and not overly pushy - it was a positive experience. thank you.
Extremely efficient sales department with a nice attitude
1, The warranty was not discussed in detail, eg, we were not told about the RAC dreakdown cover as part of the warranty. 2, we discovered upon getting the vehicle home that the front on side tyre had a large split in its wall. This should have been picked up on a pre delivery inspection. (The tyre has since been changed by the dealership.
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Poor delivery service from Liverpool, was informed I would get an text when car was close to Peterborough, as it was, my wife who was on night shift called to say keys had been put through the letterbox and the car parked outside. I rushed home from work as we are in a resident parking zone and I could have got a ticket ,
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