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sara was a great she helped me a lot as it was my first time getting a mobility car and it all went brilliantly
Sara was great, very knowledgable and a lovely person to deal with,
Excellent service
Overall very happy
.
Brian Rowan was fantastic, helpful and communicated at every stage of the process
Steve Hensley made the whole processes very straight forward, he took a considerable amount of time with me ensuring that I was completely happy with my choice. This is my 4th Renault I have purchased through Steve. I have stuck with Renault due to the service Steve has provided. He is an outstanding member of the Renault Liverpool Staff!
Excellent experience
Sarah who I dealt with is exerlent
I felt completely relaxed and in control throughout the whole process, there was no hard sell, or pressure to buy, just sound honest advice. I would definitely recommend Renault Liverpool to friends and family.
Excellent customer service by Jeff Wing, previously purchased a vehicle from him and was so helpful we decided to go back because he gives you what you want not something he thinks.you need, as a footnote a relative works for fords and i was 9ffered a family ticket but due to Jeffs commitment decised to stay with Renault
The sales executive Steven Hensley was brilliant; a really relaxed and friendly approach. <br/>The show room staff were very warm and accommodating.<br/>All round a really great experience and I'm looking forward to a productive relationship with the dealership.
Very please with every aspect of purchasing my new car from yourselfs
I have bought 2 cars at this dealership and have to say the service was excellent and made so easy.Sara is very thorough and really cares about her customers I will be making sure I pass her details to my friends and family.<br/>Thank you so much
Overall service from Sara was very good
From start to finish it went well great sales person will recommend him great place good time
the sales adviser was very polite and very very helpfull but i phoned up a couple of days ago and couldnt speak to any one but i have sorted the problem out myself other wise everythink was very good at your showroom all staff were very helpfull and plesent towards us
Happy with Jeff and he explained everything well
I was perfectly satisfied with the entire process until we saw the dent and chips. It is being sorted but spoils the experience. I also have not been impressed with the leaks on the driver side door and the fact that the driver side doors need to be slammed to close whereas the passenger side ones only need a slight push.
The whole process was made easy from start to finish. Thank you to Sara for all your help.
The sales rep listened, and acted upon what were my requirements.
Steve was great, friendly and helpful. I love the car and suits my needs perfectly <br/>Thanks Steve
We dealt with a gentleman called Jeff wing at Liverpool Renault he was very thorough and talked us through all the models we were interested in. On collecting the car again Jeff was very thorough with myself going through the Car explaining all the features.
na
Sara made the process of buying the car very simple. Her knowledge is perfect and her explanations easy to follow. I would buy from her again. Thank you
Friendly staff. Was so easy to buy the car, everything really well explained.
Sarah was amazing she talked us through everything we needed to know and said to ring her anytime if we have any problems x
I WAS QUITE SATISFIED WITH MY EXPERIENCE OF PURCHASING THIS VEHICLE BUT THERE WAS A LITTLE LACK OF KNOWLEDGE TO DO WITH THE ONGOING PROVISIONS FOR CHARGING THE ELECTRIC ZOE,
The experience was so brilliant. Very easy and fast from choosing the car and picking up the car. Salesman very helpful and pleasant.
The purchase experience was interesting. There was some change in how to apply for finance using an EU licence which delayed me getting the car by quite a few hours. I am also still waiting to hear back for a servicing contract.
Jeff Wing was excellent with us when we purchased our new car, he explained everything to us. He clearly knows his job and does it so well. It was a pleasure to buy from him and he made the whole experience great.
My overall experience was excellent and the salesman was excellent totally satisfied
Everything went well and to plan and on time on the day of purchase, however problems arose later which were eventually dealt with by Bolton Renault.
Very welcome from the outset. No pressure from the dealer and given plenty of time to consider the options available. Everything was explained clearly.
I received a friendly welcome from my first visit to Renault Liverpool and the adviser Steve explained and answered all my questions and made me feel fine about my queries. <br/>My only issue throughout the process was the delivery time I felt this was excessive as I ordered the car in Nov 2017 and it didn’t arrive until Mar 2018. Steve did keep me updated on the delivery date though. I was expecting the car end of January to beginning of February. <br/>Overall a good experience although I did feel leg down with delivery time
Happy customer
Love Renault Liverpool - never made to feel pressured, always a smooth process.<br/>Steve Henley very professional and friendly
Very pleasant experience overall. Lovely staff
Completely faultless service was kept upto date by Jeff every step of the way thankyou so much for making it so easy x
Sara looked after me and nothing was too much trouble for her, I’m a pretty nervous person and she made me feel so at ease, so friendly, credit to your company
Very pleased with the service we received when collecting our new vehicle
This is my 6th Renault motability car. I wouldn’t want to get a different car than Renault. Your advisor Steve is very knowledgeable about the particular model I want. Thanks Steve, top man!!
Mr Wing was a well experienced and caring man who made the whole process easy to follow and understand every step of the way.
Very pleased and Arron was a very helpful polite young man thank u Arron.
not the best not the worst
Very good in every way
Very good I purchased this vehicle because I learnt to drive in the same vehicle plus 4 year warranty also encouraged me to buy from you.
Sara was fantastic throughout the whole process. I honestly couldn’t have wished for a better sales person. She made the whole process easy and hassle free. I am more than happy with my car and the service provided.
Salesman very helpful and experienced at is job
Overall a very good experience
Very proffesional very freindly
We have dealt with Renault Liverpool for quite a number of years now and have always been very happy. In particular your salesman Jeff Wing is a credit to your company. Efficient, knowledgable, and very caring of his customers. We always ask to deal directly with him.
Steve Hensley was very helpful in the choice and advice of the car
Perfectly happy with the service received from Jeff, most helpful. <br/>However, I'm not very happy with the Renault website - I'm still having difficulty registering to get documents etc on line.
The sales guy Aaron he was really excellent and the main reason I’ve taking the time to provide this feed back and would recommend others
Lovely girl Sara looked after us, couldn’t and wouldn’t fault her, a credit to your company
Great job
Brilliant service
Always pleasant
Difficult to park.<br/>I'd booked a vehicle and the service weeks in advance and was advised only to turn up between 08.00-10.00 on the day of service to drop my car off and collect hire car for the day.<br/>When I arrived, I was told the cars were only available on a 'first come first served' basis, which was never advised to me over the phone. I had booked my service in and a replacement - why wasn't this saved for me? Very frustrating and ineffective system for customers.<br/>If this is the case, customers should be told this over the phone - no point having a booking system if a reserved car is given to the first person who walks through the door on the day.<br/>I was offered an automatic car initially, then a sales car with writing all over it. Far from ideal. And I only wanted to get home / back to the car show room to collect car. Given Renaults error in this regard, they should have provided me with a taxi as requested, rather than an embarrassing car with sales info written all over it.<br/>Also, the heating to the passenger footwell has been identified on two occasions as not working well - yet a fault has not been 'electronically' found.
Excellent staff and very friendly
Have already explained previously. Thanks you.
Everyone was helpful and polite, I had no problems and my car was ready at the time I asked for.
The girls on the service desk were brilliant! They were really helpful and got the car back to me on time.
Friendly and helpful staff
Great
Friendly staff
Very impressed with the service I received staff was spot on
N/A
It wasn't made clear whether the work could be carried out while I wait or whether I would need to leave the car, and also it was a long time before my car could be seen - several weeks from booking an appointment. Other than that service was excellent.
N/A
A very efficient experience
Professional and very helpful staff absolute pleasure after bad service from other car manufacturers
Friendly and efficient
Staff we’re very friendly and informative.
Nothing more to tell you. Sorry
Excellent service..efficient
Lovely staff on front desk service done with my 3 year plan then fault appeared on dash showed them my fault that I recorded on my phone which was the second time this fault has appeared the last time was December now April could not find fault now it is still continues to appear on dash engine fault check injectors check esp not happy at all will be ringing management first thing
Was not happy at all I have a mobility car so when I booked my car in I told them I needed I car to get back home and come back as I have a bad Hart and lived a few miles from the show room. They told me it would be there when I drop my car off. When I turned up with my car there wasn’t a car for me as they hadn’t ordered one but told me they had when I booked it. So because I lived to far way to get back I then had to wait around then for a few hrs. So I wasn’t very please at all. So it was a good job I didn’t have any hospital appointments because I would of missed them. So I think if they say they have booked you a car then there should of been on ready for me this is no way to treat a customer at all.
receptionist makes a nice cup of coffee
From giving in my key to reception lady was kind and welcoming very professional gave me a time of 12 pm rang me at 11.58 am picked key up lady from reception showed me to my car which she pointed out had a little clean aswell of I went satisfied with the whole service
I would rather not have my car washed being black it needs wiping down after a wash!!!
Cheap quote. Hassle free. VIcki very helpful
Friendly and efficient service
As usual when we visit Renault Liverpool there was a friendly and helpful welcome. The work was carried out without any fuss and to our satisfaction.
I found the staff very pleasant corteous and professional
Lady on after sales desk very helpful. Took time out to make sure I knew what was happening and also made me feel welcome. As I am disabled she went out of her way to make sure I was ok during visit and also that my car was ok before I left
good
I have found the service really excellent and i am very satisfied
I had a waiting appointment and was offered tea/ coffee etc .I was kept upto speed as to how long it would take .The car was clean but and I’m being comparative now .... the inner rims of the car were dirty .... The body was clean , the mats hoovered but not the boot or the paint work on the inner doors ...
Frendly and prefessional
Always grate
Really good service
Excellent service
Customer service was polite, MOT service was completed in good time even though they were fully booked.
delivered car as instructed between 08:00 and 10:00 car was ready for collection by 12:00<br/>thats what i call service.
Lady at the desk in services was absolutely fantastic and very friendly. Service was fast. My log book book was in the side pocket of the passenger side door and did not get stamped by the service man so I will have to return with the log book.
The car was ready later than expected (5pm not 3pm). I was not told that it had to be collected by 5:30. A message was left later but it was too late for me to get train and arrive in time. Luckily the keys had been left at sales so problem was solved.
The experience was good but I did<br/>feel that following completion of the mot and getting the car cleaned took an unexceptional length of time that took nearly as long as the mot.
Courteous and work carried out on time.
Excellent service, always
Lovely staff
I had no problems, I would recommend for service, very professional approach
Service satisfactory
Very positive
The service people at Renault will always try their best to help
Booking office need to listen to what the customer is saying.
Staff very friendly
Friendly staff, excellent service, no problems.
Excellent Customer service delivered
My visit to Renault Liverpool was very welcoming and friendly. Vicki was amazing and told me everything I needed to know. And looked after me. I will be recommending her and your company to all of my family and friends. And will be visiting in the future.
When I took the car in I said I wanted it back by 2pm. I received a message to say that it would be ready any time after 12 so I arrived to collect about 12.45 only to find out that it was not ready. I was not impressed when I was told that I wanted it by 2 and that was why it was not ready.
Great service
good apart from I was told when booking over the phone I could get a free courtesy car while mine was in the garage but was told on arrival that I couldn't as it was a saturday
Routine service, paid £160, oil replacement but oil tank was filled up to 1/5 (minimal amount of oil inserted in the tank)
Quick and honest
Very helpfull staff
very satisfied
I was sent an email telling me that my van was due a service I would get 72 hour preferential booking and also the van would be cleaned on returned.
No issues related to visit and work carried out.
Na
I had to return to the work shop because they never reset my service due update on the dash screen
Polite friendly staff. Car really clean after service. Ready on time . Offer of a taxi to go into town if needed whilst car getting serviced.
Apart from the lady on reception ignoring me when I walked in I was very happy with the experience. The car was in for a service and was in a lovely clean condition afterwards too. I particularly liked the video that I received while the car was in the garage that told me about the progress of the service. Very happy overall.
My car was valleted and hoovered but inside the door frames were left dirty again same thing happened on my last service. Its a shame they clean it so well NOT to complete the job
Staff very friendly showroom clean and tidy, did have to wait a while for car to go in for service but that was due to my late arrival. Staff kept me informed of how the work was progressing
Nil
The staff are great always friendly
Service receptionist was so lovely! Very friendly and approachable with myaelfnand my Daughter, kept me updated by phone with progress of my car and when it was ready for collection. Upon collection she took payment and walked me out to my car which was lovely - I didn’t have this with my previous service. However on both occasions my car hasn’t actually been cleaned like stated. The wind screen was smeered more than when I took it in and the inside definitely hadn’t been touched. For a £169 service, it would be more thoughtful to give cars a full clean. Other than that, couldn’t fault anything.
I am always looked after,and enjoy my time,the staff are helpful and friendly
VERY STRAIGHTFORWARD,NO PROBLEMS.
My car was picked up by a Renault driver and he had my car cleaned completely before he returned it to me
Very good helpful staff
Trouble free visit. Reception staff were great.
Friendly and helpful staff
The staff were friendly and helpful and contacted me as soon as my car was ready to collect. They also made sure I had transport while my car was being serviced.
N a
Very friendly helpful staff who couldn't do enough to help. Car serviced in time I was told it wouldn't take.
Always friendly
Friendly greeting on arrival, good work carried out on my vehicle. I am that pleased with the service I have received over the last three years I have just bought another Renault.
J
Had my car back the same day and they even cleaned it for me :)
i dropped my car off the night of 28/02/18 before it was booked in for a diagnostic test on 01/03/18 due to an engine fault warning light in my gearbox. i was informed i would recieve a full written report once my diagnostics had been completed. <br/>Upon arrival there was nobody around so waited for 10 minutes for a memeber of staff to take my keys. <br/>i recieved a phone call the following morning to advise they have my car and gave me an estimate time for my car to be collected. <br/>recieved another phone call to collect my car around 4.30pm with what faults my car had. i was informed i needed to replace my battery. <br/>upon arriving at renault i waited 15-20 minutes before i was acknowledged, waited a further 20 minutes for my car key but did not recieve a written report following my diagnostics.<br/>we contacted renault the next day after realising i had not recieved the report. the report was then sent to me by email.<br/>the report listed a number of faults which had not been explained to me when i collected my car. <br/>although the battery needed replacing there was numerous faults that i had not been informed of like my clutch 1 torque that needed replacing.
I have <br/>MY car ther done all the time and could not fault any of the staff there .tbey always go out of yhere way to make me feel comfortable and always make a fuss of my grand daughter when she is with me .
Staff are all ways pleasant and helpful
I visited Renault to have my car MoT test done and I was impressed with the service. Katie was the lady who dealt with me and she was very professional and a credit to your company. I liked the finishing touch of washing my car I was pleased with that thank you.
No issues of note
Very helpful
Friendly ,helpful staff.Work undertaken while I waited,positive outcome.Very pleased with service.
I would always choose renault liverpool. Everything is perfect there
I thought that ladies on reception were very helpful and friendly and that my car was returned clean and tidy
Problem free service on all counts. Kept informed fully on all aspects of the servic
I answered that the car had not been cleaned, but that was down to circumstances outside the control of the garage as the car washer had frozen up.
Good customer experience
The staff we’re very helpful
Great service, very busy the day I took my car in, so the dealership were unable to give a collection time. Great that the mini clean and vac was included, but I would have been willing to pay additional for a full in depth clean and vac but this was not offered.
Vehicle was in for mot was in and out in under 1 hour
It took several attempts to book a date in which to book my car in for a service. <br/>The original date I booked in was for a weekend day which had a courtesy car available which was imperative as I needed it for my work as I am on call over the weekend and during the week I work in an office several miles away from my home which also includes having to leave the office and visit works sites several further miles away. I received an email the next day to say it wasn’t available despite it being available on the website due to there not being a courtesy car being available. <br/>I then took the date offered only to be told the next day that that new date was no longer available again.<br/>So after yet another load of emails back and forth, I finally got a booking which had a courtesy car. <br/>It was only closer to the time that I realised that the confirmation email I received didn’t have a time on it that I needed to drop the car off for. I rang the dealership on numerous occasions to try to get the information for when I was supposed to drop the car off to be met by a phone that kept ringing out. I left several messages on the answer machine and didn’t receive any calls back.<br/>So I decided that as seen as I couldn’t get in touch with anyone at the dealership, I would have to arrive on the day early and see what happens. I arrived only to be told quite flippantly, coldly and matter-of-factly by the customer service representative that courtesy cars weren’t available on weekends and apparently never have been. This all despite the website advertising courtesy cars are available on weekends.<br/>So after several emails wasting my time, (some of which I had to send while I was on holiday) trying to book a service which had a courtesy car available, it was never going to be available in the first place! <br/>After asking the customer service representative how long would it take for the service to be done, as I now had no other choice but to sit in the dealership until it was done due to not being given the promised courtesy car, I was told that “it will be done before 12, as that is when I am getting off and I don’t plan to be here any longer than that†by the lady on the desk. So I wasn’t given a definite time of how long it would take meaning I would have to stay in the dealership due to not having any mode of transport.<br/>I was sat in the dealership for nearly 2 hours.<br/>I was working that weekend on call so this meant I was away from my work place for 2 hours and had no means of transport if I was needed, something I stated on the original emails trying to book in my car for the service. <br/>Overall, I was disappointed and extremely disgusted by the poor service I was given in the showroom, on the phone and on emails. <br/>I must say also though, that there was no problem with my car so I must commend the staff doing the actual service. However, I cannot overstate how poor and unhelpful I found the customer service team to be.
im treated good all the time even this time when i got home it was lightly scratched above the wheel arch im not sure if anyone knew i dont want it repairing i would have liked to have been told thanks
As previously stated - Renault Liverpool have taken 2 years to sort my tyre pressure problem out - always some excuse!
No comment at the moment
Great service as usual
Good
Excellent
In for mot sorted in 2 hours great result
Very efficient - service done quickly.<br/>The problem I have with headlights I was told could not be resolved as it was normal - but not convinced!
I found the staff to be knowledgeable and professional. The waiting area was an added bonus with complimentary drinks and television screen provided.
N/A
Service and speaker repair all handled in a single day. Very fast and excellent work done.
Thought the staff and the service I received was great, I felt informed all day.
I wasn’t told my car could have been picked up from my place of work.
I have been a Renault customer since 1991 and a customer of Sefton Street since it opened and in all those years have only had a problem once - car is booked in for work on 29th Feb for follow up maintenance. I always buy my cars from Renault but this has been the worst once I have had.
You should not apply an insurance fee to reduce insurance excess and you have to have more courtesy car available as have to wait for a while
Only one criticism, ‘while you wait’ service took over 3 hours which is too long. Aside from that, staff pleasant and helpful and everything else was great
Went in for mot liked the video no problems
Service was excellent
Great service provided
Very good sevice
I expected the car to be cleaned inside and out. It was annoying that I had to re do parts of the outside and appart from the front mats no interior was cleaned at all.
Good service and sorted all issues
I took my car in for service on the specified day. The work was carried out in a timely manner. I was kept informed.
good
fault on tyres still on dashboard and in your survey, this is England, not USA, we fill in questions on forms, not fill out.
Good
Very friendly with good advice one issues that will require attending to soon.
The only comment I can make is that when I handed in car I was asked if I needed a lift anywhere. We had taken in two cars in order to get to work. Perhaps this service could be included as part of the online booking process. Also not sure if you offer pick up later in day in order to collect car.
Good service
Booking was not registered and took longer than expected. Price for zoe 1st service too expensive
The service was efficient and fast. The welcome is always friendly. I love the video sent by the mechanic - great idea!
I have bought several cars here and always been satisfied, however my recent experience has been disappointing. The wing mirrors developed a fault during cold weather in December. My husband inquired to see if it was a safety feature. The car was booked in for a check on 20th December he was told it required a software update. The mirrors started to work on the 19th however it still needed the software up date. I took the car in at 8.00 am and was told it would be ready at 2.00. I was contacted at 1.45 and told the mirrors were fine when I enquired about the update I was told they would ring me back. I was waiting to go out and contacted them at 3.00. It transpired that this update was a major airbag recall. I was without my car for 3 days, just before Christmas. In fairness I was eventually given a micra courtesy car. Looking at the paperwork I then realised it was due it’s first service, I bought the car in July and had only done 2,000 miles in it. It appears that the car was still registered to Renault and that was why I had not been sent any notification of the recall or service dates. The service was a large expense when I knew it was fine and a report carried out during its 3 day stay had also confirmed this. At least the routine service was done efficiently and my warranty is fine.
I was initially wowed by Renault. Yet I have had a front puncture used the provided kit the mobility cars have. Had repair fixed by kwikfit, called Sefton Street showroom to explain I need to get hold of replacement tyre fix solution. To be told after 5 mind on hold that I have to go to kwikfit for repair. I re explained above to another advisor only to be told I have to come in so they can take my mileage. I had same repair kit with volvo and they just posted out replacement Sealent.
Easy to do. Friendly staff
Staff on service desk were very friendly and helpful.
Good overall. Great to have my car cleaned when returned to me. Having to return on another date due to unavailable part is very disappointing, as is waiting so long between available appointments. Unfortunately, I received a telephone call asking me why I had missed my second appointment. I had in fact cancelled that appointment to take up a later one [in order to have a loan car] but the Renault employee had forgotten to cancel it.
As ptereviouslt mebtiobed
na
Efficient friendly service
I’m really pleased with the work on my broken satellite navigation system the staff were friendly and helpful
Staff were very friendly and knowledgeable had a good experience
Great service and friendly staff
Staff are polite and professional. Work carried out on car is to a high standard and video sent was informative but hard to hear what is being said due to background noise.<br/>I had to pick up car at the end of the day and it was busy but felt rushed when wanted to ask a couple of questions. Felt person was more interested in taking the payment than going through the paperwork and faults identified.
Friendly staff, nice coffee.
Since I bought the Captur I have had no problems what so ever.
When washing the car they damaged the paintwork on the roof resulting in a brand new paint job.
They did he service really quick as I wanted to wait for the car, really helpful staff. Will come back for the next service when due
I recently had my brakes done an two days later my wheels nearly fell off an I had people in van with me I was missing wheel nuts where they hadn’t been tightened nearly killed me on round about highly dissapointed an wont be using Renault Liverpool again
Thank you for the quality of the work done.
N/A
I feel like when we apporoached the counter all the receptionists looked busy on there computers none of them acknowledged us as we approached the desk and left us stsnding there, as a person who works in a custom based enviroment i would have thought one of your receptionists would have acknowledged us and said morning i will be with you shortly.
Good service good customer satisfaction
Very expensive
Good service, good communication
I have been complety satisfied with all aspects of my servive at renault
car went in for a routine service and i waited for it to be done. took about 2hrs waiting area could be better
Good service but feedback concerning what was done would have been appreciated
The waiting area was not as good as other car dealers. The coffee machine was not working properly so the cofee was not hot and the choices of drinks was very limited and I had to wait for an hourand 40 mins for what i expected to be a very quick job to change a pollen filter and check car condition. I was there from 8.30 am.<br/> My previous dealers offered a wide choice and individually wrapped biscuits.Also the toilets were out of action and customers were being asked to go across to the used car deoartment which was quite a walk and the weather was poor.
Good
Service reception very friendly and helpful. Nice touch offering £5 towards taxi. Thought the video text showing mechanic working on the car is a good touch.
Hassle free, efficient speedy service completed with minimum of fuss. Car serviced and cleaned
.
Took the car in for engine failure and yet the car still has this issue will probably have to return it to another garage.
N/A
Hi , i had to take my car in to liverpool sefton st .the staff tner was really helpful , i was made a cup of coffe whilst i waited .tbe staff actually asked me if my child wanted some sweets from the shop as one of them was going for her lunch .they come out and paired my phone to the bluetooth as i didnt have a clue . I couldnt recommend them enough .
Great staff
Place very busy had to wait double the time
I had the Renault Scenic Picked up by the same Delivery Driver as<br/>last year. I have been very satisfied with the care I have received, and the car was returned within a few hours in a very clean and good looking condition.
Staff were friendly and helpful. Parking at this dealership is always a problem so I am considering other providers for the next time.
Satisfied
The part being replaced was first ordered on 6th October,I wasted a day on 14th of Nov to find it was the wrong part,the correct part came in on 22nd Nov,I had to wait till the 1st Dec to have it fitted & felt that at no time was I prioritised for service required.
We were very satisfied with the service at Renault staff always polite and helpful
I dropped my car off at 09:00 as requested and was told it would be completed early afternoon. When I returned to the garage i was then left to wait for another 2 hours as there was no qualified MOT tester to carry out the work after the service had been completed.
from booking the car in for a service and MOT through to handing the car over and collecting it I have nothing but praise.
Initially difficult to get through to the service team to book an appointment but after that the service was great. Staff were friendly and welcoming.
I asked for some advice with some of the controls and was directed to a salesman. He was very reluctant to get up from his seat. When he eventually came to my car he just referred me to the website. There is no way that I would buy a car from this person.
I have had no problems with service provided and happy that my vehicle can be collected and returned to me.
i booked my car in for its annual sevice and mot the staff are always very freindly and welcoming keep me informed if there is any problems and is always finished on time i am always extremely satisfied and would never go anywhere else renault liverpool is my number one thank you all
Professional.
very friendly counter staff
Friendly, professional and efficient staff
Left vehicle with dealer at arranged time and collected on time fully washed and work complete. A very precise service with professional caring staff.
.
I have always been completely satisfied with the work carried out on my vehicle and the friendliness of the customer facing staff.
very good
Excellent service,by your service advisor,i think the ladies name was Vicky.I would recommend your company to all my friends and Vicky too.
I was forced to make my own way back to collect my car something which I did not have to deal with at Renault Prenton. Taxi cost me £6. Enough said
The staff are very friendly nothing is to much trouble
ALWAYS excellent customer service - informed and professional. Front of house staff know how to make customers feel valued - I was the Customer Service Manager for a high end vehicle group and was responsible for customer service at 10 dealerships, the service levels at Renault Liverpool was the level of service I would have been happy with. Well Done.
I had a really worrying noise coming from my car and I have to say that both Katie who went out of her way to help and Kane who fixed the problem were both excellent.<br/>Kane went through everything with me and took me out in my car to make sure the problem was solved - which it was. Very impressed.
N/a
No issues. Well looked after.
Good friendly reception who explained what my problem was and the solution and very curious on collection
All arranged great and picked up on time, arranged a separate repair without hassle, very happy.
When I checked my car in, I explained to the girls on the desk I needed the car back ASAP as I needed to get to a dying relative who lives over 3 hrs away. Despite not being booked in for a ‘waiting’ service- they did just that!! Excellent service with compassion and understanding. Thank you
All planned work completed to my satisfaction and a problem with the boot fixed with no comment. Much appreciated.
N/a
No comments
Excellent service all round especially loved the video of the problems with the car
Very friendly staff and work completed in a timely manner
Excellent customer service
No
I was satisfied with my visit.
When booking service I specifically asked for car to be ready by 3pm at latest due ti havjng to picn skn up from school. Reiterated this when car was brought in & was told would be no problem. Car was not ready until 3.20pm after having to chase it up while waiting in customer area. This made me 20 mins late picking my son up from school. Very disappointed as garage had my car since 9am so no excuse for it not being ready on time.
I was looked after very well during the time i waited for my car. Even had a chance to chat with Sara who sold me the car. Great staff at the sefton showroom all round.
Ive always bought my cars from renault always had them serviced and m.o.t there as i always take out a service plan and with them having 5star rating cars can be safe driving them i will continue to purchase my cars from renault liverpool.
WORK IS CARRIED OUT TO A HIGH STANDARD AND THE STAFF ARE VERY HELPFUL
The only thing that would say the car in for 8.30 and I was still waiting 12.45 a long time
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Car not ready repaired stop start still not working properly so got to point we’re mobility are changing the car
Warm and friendly welcome upon arrival by a lady called Vikki, she offered to call me a taxi which I declined however she asked me more than once to make sure I would get to my destination ok which was really nice of her. This lady also followed up with me the following day to ensure I was happy with the work done. She was awesome :) Thanks Vikki. My original sales advisor also contacted me to ensure everything was good. Quite the team, thanks Steve Hensley for everything :)
Renault customer service ladies were very polite and helpful.
Servicing of my Kadjar first class.<br/>However I did book my car in for a service approx 4 weeks before and informed the receptionist that I would like to purchase a touch up paint stick to make good a scratch to the drivers door opening that was present when I bought the car. The receptionist researched with the parts dept. the paint code and informed that not a stock item and will be ready for when my car was to be serviced on 08/11/17. As no paint shop the technician could touch it in. Also my clutch pedal rubber has worn completely through to the pedal (never had to replace one before) and likewise informed at booking that one will be required and if it can be fitted during my cars service. Again informed not a stock item and will be ordered in.<br/>On arrival I was disappointed that neither of these items were present and could not be carried out during my cars service (my car was in from 10:30 until collection at 16:30). Living in Ormskirk which is approximately 15 miles from Renault Liverpool and a day off is necessary, not a hardship as my wife and I took advantage for some shopping. However, I was informed that they can order it in and for me to collect the parts, now that would be inconvenient!<br/>I was very disappointed in this as I was informed I needed to pay cash there and then.<br/>When ordered, however I do feel the pedal rubber may have been warranty work as mentioned previously never having to replace one before in 39 years of driving. If I knew at the time of booking I would have purchased them. Overall though, the servicing spot on, kept informed of progress and what time the car would be ready and also washed and cleaned for us. Thus misunderstanding does not detract from a wonderful family car that is comfy and economical. <br/>Well done Renault, a fantastic car. 😊
On arrival, I was informed the car would be ready about 3pm, I asked if I could have it sooner, receptionist said she would request it. I hadn’t heard anything by 14:00 so rang and was told it was on schedule for 3pm. As I live on with he other side of town I had to use public transport to get there. I arrived at 15:00 but didn’t get my keys until 16:30, I had to repeatedly have go to reception for an update no one seem concerned. I will probably look to get my car serviced closer to home in future.
Clean reception area, warm welcome and quickly seen to with helpful and informative staff.
I was made very welcome at renault as soon as i walked in the door plus was extremely pleased with the time the service was done sat down on arrival while waiting for key to be cleaned but enjoyed a nice cuppa coffee so overall 10 out of 10
Professional,helpful and friendly staff would make me return.
Car only in for first service. Impressed with £5 contribution towards taxi fare as we were going shopping in centre.
Very smooth and nothing too much trouble
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I understand that dealers are more expensive but I was completely put off by the cost of your repairs. The car has now been fixed for a third of the price you suggested
I have had years and years of experience with Renault Liverpool. If ever i have had any issues with them they have always revolved it amicably. I have no intention of dealing with any other dealer in the near or distant future. I am completely satisfied with the service i receive.
The staff were helpful and friendly the curtesy car was clean and ready for me my car was ready washed and cleaned
Very happy
They were very helpful and accommodating. I found my visit a very pleasant experience.
They did not fix the satnav
Fantastic service very friendly and knowledgeable staff would definitely recommend to everyone
all good
Fast service
I went there for an MOT. I received a link to a video were the engenier explained the check he did. It was very prfessional and useful. I needed to replace my tyres. I wanted to book this to be done at your garage when I went back to collect the car. I was expecting an advise and a quote for the job, but I only received my bill and the MOT sheet. I paid for the MOT and I went
jenna best brilliant, lovely to deal with couldnt have been more helpful
I waited 6 hours, my booking was for 8am I was seen to at 2.30 pm was not very pleased.
Cleanliness of car on pick up could have been better. Not as good as in previous visits.
.no problems
Good cutomer will be using service friendly helpfull staff will be using them again
All the staff are friendly. There have been staff changes since last year but there were still staff that I know - which does make a difference. The standard of mechanical work is always very good.
I would like you to thank Gary Mcdonald for understanding the issue of the steering and suspension, and sorting the the problem.<br/>Twingo now drives like it should have when new
Efficient and completed quickly
cleaning was just quick wash down with hose
It was a smooth, easy process. I have been satisfed with the dealership since I bought the car
I thought with a service my car would be cleaned inside and out. It wasn’t.
Very welcoming papers and coffee. What more can anybody want.
Receptionist very helpful and informative.
Other than the breaks problem it was ok
Its a mobility car belonging to my wife and i took it in for an mot we are always looked after well when we go tea or coffee.My wife has had a mobility car off you for i think it must about 16 years now and everything has been fine so thank you.
Always friendly and happy to help.
Mechanic helpful and obliging also the receptionist
I return annually for a good , efficient service
Fantastic work! And service!
All was great as expected with a dissapoinment over The curtisy car<br/>O<br/>I was not told to bring my current insurance policy so I didn't get the car<br/>Last
Work was carried out extremely quickly and efficiently.<br/>Was provided with a free taxi while car was being serviced.<br/>Found staff very friendly and helpful.
Great service
I visited the week before receptionist at service desk very helpful and informative. Arranged service on car.<br/>On arrival for service again receptionist listened, train strike on that day and I was able to get a lift back to collect at midday. I was informed at 10.30 car ready. Had been washed delightful experience. Only negative comment difficult to park.
Excellent service
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The spare key was misplaced between me ordering the vehicle and the handover date. A replacement has been ordered but I have not heard anything back from you as yet. Please would you let me know when it is due to be delivered? Thanks
I live out of the area so need to arrange my own after sales service. Andrew did however, call me to check the car was ok.
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A big thank you to Dave who dealt with us from beginning to end he was very helpful and nothing was to much trouble again thank you.
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Bought over the phone. Good service, very pleased with car.
There was a form that I filled in - it stated if a friend had recommended me, that the friend who recommended me would get a £100, but my son who recommended me still has not revived the money, even though this was part of our deal when we bought the car
This purchase was via the internet so we did not visit the sales office in Liverpool.
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Everything was, only problem is we only received 1 key. We have been told this will be sorted but just waiting for an appointment date.
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Yes the start/start feature is very temperamental is it a fault on the car?
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Haseldine is the correct spelling otherwise am very happy.did not require finance.
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Sales Staff Couldn't Have Been More Helpful ok there selling cars but you can tell when someone is generally trying to help you,Dave Nicholls , Stephen Jones would deal with them very very helpful
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no. all good
No further questions, but a big thank you for the fantastic experience of buying from you. Andy was very helpful, informative and a great people person.
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Why send me a loyalty discount two weeks after purchasing a car? You should have offered me a loyalty discount at the time of purchase then maybe I could have got the car I really wanted (a Scenic) at a more affordable price.
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picked the car up in the afternoon of 28 march, when i got home i noticed the centre badge on the offside rear wheel had gone missing, i called and spoke to the sales man who said he would sort it for me. Two visits and a number of phone calls to your showroom have proved fruitless and nearly 12 weeks on i am still waiting for a small plastic item, very annoyed and disillusioned with your aftersales service and if this situation is not resolved soon i will take the matter to Renault U.K. Bill Winder.
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I am discussed with the way I have been treated. I will tell anyone and everyone that will listen to never ever but a Renault. I got a preregestered car with 7 miles. I got to 770 and the clutch went. I have now been told it's not covered by your useless warranty. I have had it 5 weeks and buying it was the worst mistake of my life.
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no, everything is good and im happy with the service i received and the courtesy call a couple of weeks later to check if all was ok. Nice one Renault.
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Ref question on finance - We were cash buyers therefore information on finance deals was not requested.
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I received first class service from the used car sales staff
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Didn't have the van advertised on the internet.
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did not need finance. did not need test drive as vehicle not in show room
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Inside of car was Not clean rubbish under drivers seat I have had to clean the car and have found rust on inside of door. Not the experience that I expected from Renault
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We arrived not long before closing to finalise the purchase and would probably account for not being introduced to aftersales dept. Is it possible to upgrade the radio to enable DAB? Generally, I was happy with the service provided.
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Had car a week and still not received log book. I am waiting to do a transfer of private reg onto new vehicle so need it. Also sales men should all be aware of how to deal with a private reg transfer as only one sales person was aware how this should be completed.
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Renault Retail Group are excellent! Liverpool branch were friendly and helpful and the place was very clean and tidy. We enjoy buying Renaults from RRG over all other dealerships. Keep up the good work
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I would like to say Phill made the whole experience of buying my car so easy nothink was to much trouble, a good assets to the company 10-10.
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No questions, you have supplied our fleet for the last 5 years and have always provided an excellent service, even when things go slightly wrong. Thank you Marc Dale.
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Sales man who helped me was absolutely brilliant, explained everything in detail, credit to your company!!
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My busines is completed over the telephone with Mark Thompson & the whole deal was very satisfactory. Thank you.
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Really happy with how the sale was conducted but still waiting on missing paperwork, need invoice to say I've paid for the car, thanks
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My Samsung phone which runs on Android Version 6.0.1 loses it connection with R-Link every 15 seconds so unable to use it. I believe there is a software update for R-Link which will enable me to use my phone which can be downloaded at a Renault Dealer for free, is this correct?
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I recently purchased my second vehicle from Renault Liverpool. My choice was not solely for the model of car. A big part of my decision was due to the customer service I have received over the three years. From first point of contact, sales through to the ladies at the service centre, contact centre and even the gentleman who opens the sites gates. The customer service has been impeccable. My second purchase exceeded my expectations. This was due to the fact that Mark and Stephen were friendly and explained everything to me with out jargon. I will continue to recommend Renault Liverpool to my friends and colleagues.
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please remove me from your data-base . I have requested this the last time you e-mailed me , you obviously don't understand English.
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My experience with RRG Liverpool was excellent...but the response to my enquiries from other branches left a lot to be desired..
Really friendly service. No sales pushing. As a first time car buyer I was very pleased with the service
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All my questions have been answered by the sales person
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the last 3 questtons were no but in rernes i was in wales and the salesman was in liverpool and i made clrar to him i waunted to pay balance in cash i found Andrew Lycett (SALESMAN) very helpfull and gave me very good sevice and kept me informed all the way thank you andrew
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My family and I where very impressed with David Nicol whom on the Sunday evening took time to talk through the car and we were impressed with his knowledge of the car and a deal was struck subject to the formality of a test drive on our return on Wed. 9th. Our experience with Renault Liverpool was first class and likewise when we had the test drive (car lived up to our expectations and more) we concluded the deal. David then explained the GAP cover and Service programme (which we are taking up) so well and simply that it was easy to understand. I must state that David went beyond the call of duty on Sunday and stayed behind to help with the deposit formalities and likewise on Wed. evening. I have been so impressed with Renault Liverpool and David that I will not hesitate to recommend you to family and friends. Many thanks for a fantastic experience and the car is a pure joy to drive and own. We all love it. Kind regards John Davies
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Disappointed with the overall service, viewed the car and identified a few areas that needed attention before transaction, all area agreed upon. Told that the car was ready to pick up - excited. It was immediately obvious that nothing had been done to all areas previously identified, so frustrating as time wasted, fuel and tunnel costs and more important my trust in the show room was deminished. I was told that the protective coating that I paid extra for had been applied, yet all scratches had not been removed ??? The interior had been cleaned and the seats protected - yet there where still marks in the seats. The interior of the car had a aroma, not smoke but something. Following the bomb to clean / freshen up the interior the aroma was the same, again strange. I don't want to be too negative as the salesman was good but something had gone wrong with the process. Interior cleaned, items removed (small tray in the rear) and not put back - I had to request one, I should not have to do this. Despite our experience we will still recommend Renault Liverpool to others. One other point is when you are waiting for your salesman to be free from dealing with someone else (about 1 hr) and other salesmen are free why cant someone else deal with you, complete the paperwork and speed the process up, customer service is key. A salesman / person makes a sale surely someone else can help with the overall process without the original salesman loosing his bonus for the sale.
No. Everything went along smoothly.
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The process for purchasing the car was unnecessarily long, with the sales team appearing uninterested in completing the sale nor being proactive.
James was true gentleman. He was polite , professional and informative.
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The purchasing of this car was not as good as the two previous cars which I purchased from Renault retail Group both from different dealers. Both of the previous cars purchased all documents where correct which was not the case with this purchase and has taken phone calls and weeks to sort out. Also being an approved Renault retail car I expected all handbooks for the car to be there, the R-link2 handbook was not included, I was advised it not supplied with new cars !!! Yet this book has a Renault part number 7711408942. Regards Mr S Cook
I had a bit of a bad experience but have bought from this branch before and have fed back my concerns which have been dealt with.
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Lovely salesmen, nothing was too much trouble
No thank you
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Your salesman james was extremley professonal and a joy to deal with
I am unhappy with the service I received from the salesman at Renault Liverpool, but I am very happy with the body shop manager who rectified the problems with the paintwork on my new car and organised a service which I was told had been done even though the service light came on after 2 weeks. I am pleased to get my car back after being inconvenienced on 2 occasions where I had returned it Renault Liverpool. Sandy Denton
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No questions as such. Still waiting on my GAP documents so could these be hurried along please.
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No, Dave was very informative and friendly.
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Car was delivered to my home so no real handover required.Finance was offered but paid cash
Nothing further. Will say that after sales wasn't relevant as I live over 3 hours away.
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My car was delivered to my door as I bought it on line The delivery arrived when it should have the driver was exelent nothing was too much trouble And Philip Corcoran was very efficient and As I have never met him but he seemed a very nice chap all the paperwork was in order and I am very impressed with the car
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The staff at Liverpool were fantastic. So helpful and very quick to get everything resolved. They took care of everything and made buying a car so easy. I cannot wait to return and buy my next car here. Thank you Steve Jones and all your team. Will be recommending you to all my friends and family, the car is fabulous... Another great Renault!
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James who sold us the car is a genuine and polite young man. He was open and honest and clearly enjoys his job.
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Details about AA cover still not informed
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Fantastic service from Brian Rowan as always, he's the reason I use Renault L'pool
Why have you discarded the normal Maintenance Service Booklet ? This is the first vehicle I have purchased new or used that has NOT included the service booklet. What you have included is virtualy useless and includes almost no information useful to a good service.
I did not require finance and had informed the sales dept that I would be using a more local garage for after sales
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Excellent service - highly recommended!
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No questions!! We were however very impressed with the salesman, David Nicol. He was friendly but professional, very knowledgeable about the car and answered all our questions in every aspect. I don't normally enjoy the interaction with garage personnel when buying a car but David was the exception. His approach to customers is just right. Thank you.
No questions but personal thanks to Mark Thompson for his help in choosing this vehicle.
My answers look quite negative but I was very content with the service Mr.Wing gave me.I did ask about finance but I thought the rate of interest of nearly 10 per cent was ridiculous.
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Do you check all of your cars before they are handed over because my car hadnt been valeted inside when I got it home.
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Very pleased with the car and the service and attention we received from the salesman. Certainly recommend your company to anyone wanting a quality near he Renault.
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helpful salesman recommended to my friends
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Very happy with my purchase to date. No complaints. Phil was great.
I had a really good experience and helpful and professional service by Mark Thompson. Overall very impressed and would recommend Renault Liverpool to friends and family. Thank you!
Although the sales representative James was so helpful and charming, from the start I was not interested in finance. I had the same model so I did not ask for a test drive. James has made the purchase very pleasant. There was lack of information about warranty, road assistance, preparation and maintenance check list.
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Very pleased with the service I received
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There were a few problems along the way but we got there in the end and all was well.
Superb
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Bad after sales services.
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already have one purchased via phone and email live in Doncaster so after sales team not relevant but was discussed
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
I traveled 240 miles to get my van so being offered any after sales from that garage wouldn't be practical.
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how does the roadside assistance operate - do we have to activate it or does it automatically provide cover from point of purchase of the car?
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I wasn't given any documents with regard to the transfer of Warranty. Do I need something to prove I have a valid Warranty
Very good experience and delighted with the purchased vehicle. However I am still awaiting the supply of an invoice, this couldn't be provided at the point of sale as the transaction was wrongly recoded in the name of my wife. I still require an invoice made out in the name of Mr Eric W Nightingale, I do hope this isn't going to involve too much trouble on my part to secure. Thank you. Mr Eric W Nightingale
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
Only one car key was handed over to me. They should find out if the spare key is with Renault or with former owners. Please let me know I need answer and the spare key. Thanks.
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Didn't want finance but the man who dealt with me was very good..
It was a pleasant experience, but you do need to be able to provide more customer parking spaces. I imagine customers will drive around your premises and drive straight out again if they cannot park, as we very nearly did until a salesman, Dave Nicol kindly found us a vacant space. Otherwise we may not have stopped at your showroom
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Mr Parsley, travelling three & half hours on the train illustrated that David Nicol's sales technique worked, especially the video he did for me. I was impressed with how helpful and friendly David was which was much appreciated. The car I cannot fault, had a great drive home and am very happy with it. My only concern was the attitude of the manager in the office and the way he conducted himself, arrogant would sum him up. I was really surprised & disappointed. Regards, Mr Wyatt.
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Would like to thank Phil Corcoran for his non pushy approach, unlike other dealers which we have experienced. Very knowledgable and feel we could give him a call if we needed assistance. All the best Phil !
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Dave who sold me my car was fantastic i dont have a bad thing ti say about himbut I was abit shocked at the fact that I could only collect my car on a day my sales person was working. Also when my warranty letter came through it said the milage at purchase was 33001 when in fact it was 36998. I know this small detail can affect the warranty!
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Only issue I have is that the vehicle had paint damage to it when I ordered it and was assured they would be rectified before I collected the vehicle. This was not done and pointed it out to sales team who advised I should pop the car in at a later date to have it fixed.
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Can you please send me the MOT certificate ?
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
Your sales exec - Andy L. was polite and helpful and it was a pleasure to do business with him and Renault L/pool.
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Mark who delivered our car was most helpful and gave us lot of information we will come back to you if we change the car in the future thank you you again j Wright
great customer service with all the sales team
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We were going to purchase a vehicle from Seat but their sales people were rude and economical with the information they provided. Visited Renault Liverpool (Used) and everyone we met was brilliant. Very helpful, friendly and fun. Couldn't do enough for us.
I read good reviews on the Capture and saw this car on line advertised at a good price.I purchased the car by phone and dealt with a helpful advisor/sales man (Warren Kermode).The car was delivered to me yesterday and I am very pleased with the car.
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Purchased car on 23rd March today 30th march window wipers stopped working rang renault and earliest opportunity that i could be fitted in was 8th april in my opinion this is unacceptable i have to travel to work and drop kids off to school. No car means 6 buses daily to school and work Hopefully renault assist will be able to fix not amused!
The level of service was great. Dave sent me a video to ensure that I liked the car prior to me driving over to Liverpool. He was very friendly and proffesional and that make the experience of parting with my hard earned money a lot easier.. Thanks
A fabulous sales team in Renault Liverpool and great service with always a smile!!
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Disappointed that mats which were promised were not in car. Fuel had not been put in (fuel light was on before I even got to the exit). Vehicle had not been valeted as promised; Sticker residue is visible on inside of windscreen; dirt build up on roof where marketing block had been was untouched. Not good!
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Good service pleasent to work with
Please can you send me a full drivers handbook, only the quick guides are in the pack - thanks to Dave for coming in on his day off
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I continue to have concerns regarding the engine on my new car. On collection, the car was misfiring, and this has continued. I spoke to the sales team on Wednesday 9th March and they suggested booking the car into the service centre to investigate the issue. This was arranged the same day, however, as a courtesy car is needed the earliest date my car could be seen is the 12th April. I am concerned that running the engine for nearly 5 weeks, with continued catalytic converter and engine management warning lights may cause further damage to the engine. I am surprised and disappointed that a company such as Renault would allow their sales team to sell on a vehicle with such an obvious fault, and not seek to resolve the issue within a shorter period than 5 weeks.
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Do Renault sponsor any horse racing meetings and if so could you arrange an invitation for both my wife and I.
Salesman friendly, but unresponsive to questions via email and phone calls. Always very busy selling. Basic requests like access to Terms & Conditions seemed hard to answer. The experience was very stressful. I have an outstanding issue with scratches on the vehicle which were notified at delivery and for which a resolution is still outstanding
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Very Polite, Made to feel welcome.. Very Professional service.
Hi , i will need to speak to someone in the technical department , for some reason the digital part of the radio stops and starts on the speakers ( no matter what station its on) i hope it could be something easy to cure. Regards Martin Max Torque Cans 01704 893337
We have no further questions but we would like to thank you and your team for excellent service.
thank you for an excellent service again :-)
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I told the sales dealer that I didn't need Finance or a test drive. I did not receive a warranty book or details of the 4 Year Renault Assist . I contacted the dealer to say I have no information on this and he informed me that the Sales Department deal with this but I have received no information as yet from them.
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Phil Corcoran was fantastic - a true gentleman.
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No,but I would just like to say how great our salesman was,his name is Craig Hamilton.I live in south wales and I purchased the car in December,over the phone,it was a birthday present for our son and Craig agreed to keep the car for us until we travelled up to Liverpool to pick it up on sunday February 7th.Craig was not working this day but he collected us from Liverpool lime street station,and took us to the garage to handover our vehicle.Both my wife and I were very grateful for his assistance and he is a credit to your company
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I have been a customer for 13 years and always 100% satisfied with the service I received
Awesome guys :)
I wasn't introduced to aftersales department during handover because I live a large distance away from the dealership and the car was delivered to my home address
I had said o did not want finance and had sold my car privately
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Mark Thompson was the most genuine and friendly salesman I've met and was a great help. I am more than happy with my new car obviously, but extremely happy to have dealt with Mark and the service he provided! Please pass on my regards. Ellena Tollady
Marc was brilliant with us and made us feel very comfortable about buying our van from your company. He answered all of our questions, made us laugh & answered his phone even when he wasn't in! Great service, thanks
Not really , just thanks for a very smooth, informal and pleasant buying experience
When I picked up the car not all the owner's documents were available. The owner's handbook/service book was missing and the vehicle had a scratch along the offside. I have been told the new handbook has been ordered and the vehicle is due to be booked into the bodyshop to be repaired. Apart from this the service is good. Hopefully everything gets resolved ASAP. Is it normal procedure for vehicles pre-owner by Renault not to be supplied with the original floor mats?
I was not contacted after the sale and am unsure about when the first service is due [the car had only 8 miles on the clock].Also I was promised an official Renault sales invoice as I only have a written one[the computer would not work on the day of the sale. I have written to Renault Liverpool about this but have not received any reply.I am late replying to this e-mail because we have had family illness problems followed by a bereavement. Thankyou.
Why aren't the maps etc on the MediaNav up to date prior to sale ?
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I dealt with Andy, and I couldn't have asked for anyone more helpful. I didn't feel pressured into buying and would definitely recommend this branch to friends and family.
I would like to say a big thank you to Mark Thompson and the other gentlemen at the Renult dealer in Liverpool for their good service and making my experience an enjoyable one, my mother recommend me to this garage and I have been sharing with my friends and family how wonderful the service was and am extremely happy with my new purchase.
Excellent service provided by David Bamber,thankyou.
No, I already had a Clio on order with Arnold Clark who let me down, Renault Liverpool supplied one in less than a week Great job, also no pushy salesman which is nice
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Dave the salesman at Liverpool was a pleasure to do business with
Please note: I bought the car over the phone and told the salesman I was a cash buyer, the car was delivered so I didn't meet the after-sales team and i had test driven in a local garage who didn't have the exact model I wanted - they couldn't compete with the competitive price offered at Renault Liverpool. I received an excellent service throughout from Mark Thompson. Thank you
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Could you confirm my direct debit for the servicing of my new car has gone through satisfactorily?
I would just like to say that I found the car on line and as I live in Bristol a test drive was not possible but I trusted Dave Nicol when he told me it was in perfect condition and it is.I am very happy with it.
Great service friendly staff. We are probably too far away to bring the car to Liverpool for after sales.
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My whole experience of purchasing this vehicle was very traumatic, instead of being an enjoyable experience, it felt like an up-hill battle. I never got return calls, got no info that I requested, I felt totally ignored. Renault networking does not work .Never again !!!!
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Salesman Mark was very friendly and courteous. A credit to your company.
No questions but should just let you know that I am disgusted in the way I was treated and lied to.
The coffee was good and the salesman was both helpful and curtious .
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In my documents I found a sheet which suggested I should have a warranty / service sheet which I do not seem to have. Also I updated my Medianav to the latest version and although the Renault website says that the maps are updated twice a year in Spring and Autumn the most recent maps available to download were Quarter 4 2014
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can you let me know how I can get a touch up for my car and a set of mats.
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Mark the sales executive was very polite and helpful and his colleagues in the office very friendly. My wife and I were offered a lift to the city centre as we planned some shopping whilst the paperwork was prepared. As it happened we decided to use the train but it was nice to have been offered the lift. It is this extra service which we find important and enough for us to buy the car from you and not locally
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Excellent service from Phil Downey and Steve Parsley great team at Liverpool would recommend to anyone thanks for everything
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Didnt receive mot certificate was informed service dept had misplaced it.
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I was told that the Van had Stop-Start and it has not which is a big issue as it reduces my fuel costs!
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Where are my rear foot mats
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No questions, but I will say the level of customer service I received was very unsatisfactory.
Phil was really helpful throughout the transaction. Unfortunately he couldn't be there for the handover which was a bit hit and miss. Everyone on the phone or seemingly busy so felt a bit 'in the way' when I went to collect the car I'm afraid...
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No
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No everything was explained that I needed
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when picking up the c ar can the procedure not be quicker it took three hours to drive the car away.have you had any complaints about plastic trim on left side of steering wheel the edge of the trim is quite sharp also the seatbelt anchor on the passenger side has a noisy rattle.
did not require finance
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No. Good team in liverpool but a staff member letting them down left them extremely busy
This vehicle had only done 10 miles yet when I picked it up it was damaged in various areas. I have not as yet brought the issues to your attention and would appreciate your advice.
Very pleased, many thanks
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Craig and Steve were both fantastic. They were both very helpful and made the whole process very easy
No totally enjoyed you're help and assistance in getting the deal I required, will come back again thanks to all your staff.
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Our sale was managed by Phil Downey. We would like to express our sincere thanks to Phil. Totally professional, very informative but not 'pushy'. Explain all our the options available, but we plan to keep the car for a long time, so felt it not necessary to buy the options. If it's possible to do so, please pass on our gratitude to Phil.
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this is the second car I have purchased and l was impressed the first time and l can only say that the SAles Exec (Dave Nichol) exceeded my expectations and gave me confidence to purchase a second vehicle what l liked most was that there was no pressure or intimidation that l have experienced at other outlets, l was treated with the utmost courtesy and politeness. I also liked the fact that l saw the same faces which always makes me think that the sales team r happy and looked after. As l reside in Buxton Derbyshire l could have gone to other Renault dealerships more local but because of the service I received l didn't give them a second thought so congratulations Renault Liverpool for a job well done
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Whilst purchasing the car I was promised that there would be new car mats put in the vehicle however when the car was delivered these did not arrive with it which was disappointing.
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No. Another great purchase from Renault Liverpool which will not be my last!
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Just one concern, I was allowed to leave without having the 5 day complimentary insurance put on. Luckily I realized after 5 minutes into my return journey and then turned back to the retailer who put the insurance on for me. Good job as I was pulled over on my return journey after going through a camera for not having any insurance. After further investigation the traffic policeman confirmed that I now had got insurance. This mistake could have ended with me having penalty points and a hefty fine. Lets both learn from this.
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The salesman was really helpful and not overly pushy - it was a positive experience. thank you.
Extremely efficient sales department with a nice attitude
1, The warranty was not discussed in detail, eg, we were not told about the RAC dreakdown cover as part of the warranty. 2, we discovered upon getting the vehicle home that the front on side tyre had a large split in its wall. This should have been picked up on a pre delivery inspection. (The tyre has since been changed by the dealership.
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Poor delivery service from Liverpool, was informed I would get an text when car was close to Peterborough, as it was, my wife who was on night shift called to say keys had been put through the letterbox and the car parked outside. I rushed home from work as we are in a resident parking zone and I could have got a ticket ,
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