Renault Croydon

0203 199 0310
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No comment


It went for its first service however we told them the computer had been playing up. About 5 times in the last few months it has gone into meltdown saying stop vehicle, change oil and the parking brake flashed on and off for no reason! This is dangerous as we do not know whether to trust the computer or not!! We told Coulsdon all about this before the service and all they did was put some extra oil in it! Needless to say yesterday it went into meltdown again for no reason. We had to leave the car. Wait for an hour. Get back in and it’s absolutely fine! We told them there was something wrong with the computer and they didn’t take it seriously. We will be phoning them tomorrow Monday 15th.


I am always treated well


Servos is very good


Very good.


I am satisfied with the service I got at Renault Croydon


Everything that I needed to sort out was explained and is now ok


The problem was dealt with in a reasonable time. It would have been nice if they could have given me a more precise timescale when the work would be completed as I need the car for work (driving instructor) in order that I could juggle lessons around, but on the day, I had to cancel all my lessons. If I didn't need the car for work it wouldn't have mattered.


Warm abd friendly


none


No


Thank you, perfect job


Great service but car not cleaned very well.


This was a first service on a year old car so quite a small service undertaken. As far as I can see everything is in order. I waited for the car and the service was completed in the time specified.


Not cleaned, was told to get there at 7:45, got seen at 8:20


Friendly team, kept up to date with progress.


Very friendly and efficient


You have a good team.


I have done this in the last question


Very satisfied except that the car was not as clean as I would have expected


Receptionist and staff I dealt with at the service desk were great. Was not happy to be waiting over two hours for a car service. Had an extremely rude man try to fob me off with a poor explanation for why they didn’t address all the issues I raised and repeatedly failed to call me by my correct title which was on the paperwork he was holding. Was left waiting outside while they brought my car round and then they returned empty handed because it hadn’t been washed yet. Left the dealership absolutely furious and completely dissatisfied. Have had no follow up contact from the dealership.


Due to clutch breakdown and being ten over ten years old I no longer have my car. The garage were very good to look after it until I made my decision and that was the day I visited it.I am now waiting for the garage to inform me about a similar new car but due to new government regulations I was told it was not possible( at present). At the moment they are unable to give me any information until early 2019 then they will know more?


I booked my car in for a service at least a month before hand and had received two confirmation texts/reminders. Upon arriving at the due date and time my paperwork was not there and they had no record of the car being booked in. Nevertheless, they did the service there and then. This is not the fault of the service department but must be a computer error. Excellent customer service by Renault Coulsdon.


Very good service, just disappointed it wasn't finished off with the car being cleaned on collection.


Very happy with the way I was treated and good work by the machanic. Thank you.


Everyone was polite and friendly. I waited for my car and was contiually asked if I was ok and did I require anything to drink would reccomend Renault


The service representative was very polite and helpful.


Ok


Very happy with overall experience with my purchase and happy I moved from previous dealership


Felt I was a bit rushed and didn't get full feedback on the service carried out. For instance what fluids were replaced? How ever I did appreciate that you were short of staff at the time of collection.


Very bad


Good servicing department.


The only problem is the limited space available for parking!


I have been dealing with Renault Croydon for many years now and have found them very professional courteous knowledgeable and above all friendly


Friendly reception.Always ready to offer coffee. Mechanic who is appointed comes to meet you and explain what work is going to be done. Always keep in touch by text. Car handed back cleaned. Great.


Croydon has always been satisfactory, with the purchase and service of our renault cars over a number of years, the only drawback is the distance to croydon from our home in Horsham, hence I try to book waiting time service ,which has proved to be satisfactory.


I dealt with two sales people as the original person who quoted for us was on leave when we placed the order and on a day off when we collected the car. Preferred the service of one over the other.


Went back to Coulsdon because service for 1st EV (Zoe) MOT was excellent & great value. Same warm welcome for my 1st service but I was charged £125 for cursory checks, air filter change & car wash. Zoe user forums show average for this service around UK is £60-70. Why £125 for me?


Purchasing my first brand new car was an exciting experience. Everything went smoothly and the car was ready for collection on the day I requested. The sales rep and staff were very helpful and I received a very good service.


Efficient and friendly


Very efficient, have confidence in them they will be completely honest with any issues with the car 😊


I purchased my car at Coulsdon and have had my car serviced there regularly. The service I have received over the 8 years has always been excellent. Friendly welcome. Informative. Efficient. In every respect I have nothing to add to the maximum scores I have returned in the survey. Thanks.


Great went to Beckenham first and costumer service was strange so went to Coulsdon and had a completely different experience.


Will be robably take somewhere else for next service/ MOT


The only problem was I paid extra for a valet and my boot was not hoovered/cleaned!! I had problems with the sat nav and this was supposedly mended, but it is still not working properly. I plan to phone Renault today and see if they can talk me through the solution. Tamara Scarlett was very helpful when booking my car in - she is a credit to Renault.


Staff are welcoming and appear knowledgeable. I always feel confident driving my car after my visit.


Not coordinated, felt completely ignored as customer


I understand the dealership was under strict instructions to replace certain parts of the engine they clearly didn't think needed replacing which made the whole experience long lasting and an annoying waste of my time.


I was ok with the service i received as i had to return the car back after 5 minutes of leaving as the fault reappeared and they took it back for the day and rectified thr fault


Good no problems at all.


From start to finish a good experience, very good salesman.


Really good experience & I'd recommend them to anyone.


Good collect and delivery service which really makes a difference


It's just ok


Nothing further to say


Great customer service from the Team. Very helpful.They personalised the purchase


Friendly and helpful staff. Appreciated having the car collected and returned after service.


Great easy friendly service


Very effecient


We dropped off our car at the branch opening, and we were told it wouldn't be ready until just before they closed (on a Saturday). I question why it required a full 4 hours to carry out the service. Also our car is usually returned to us cleaned, however this time it wasn't. I can only assume this was because this was the last service of our 4 year finance/service agreement, and after this month we will stop paying Renault for the car. Therefore it seemed like it was decided that they don't need to keep us happy, and so they didn't bother to clean it.


Car not properly cleaned...dropped car off at 9 and not ready to pick up til after 3pm


Darren was really helpful and listened to our needs and completely understood the situation.


Very happy to deal with Joe Martin.


Very satisfied well impressed with follow on video of my car being serviced


Keep Joe, he is an asset


I have always had helpful advice, when needed, and have confidence in the Coulsdon team.


I still having problems


Was a bit disappointed about the condition I received my car back. They said they wash and valet it but however it was not.


Vehicle was delivered on time, and ready for collection as stated. Car was valeted and staff efficient friendly and helpful. However Renault did not remind me that the MOT was due prior to me booking the test and service.


Family has bought 16 out of 18 renaults from Coulsdon since 2003. Speaks for itself.


No one eccept the main receptionist acknowledged me. I waited at the service reception and was not spoken too or acknoweledged for approx 5 minutes. The service advisor (Carlos)was nor personable abd did not appear to take ab interest in the customer. I had originally booked with a loan car but due to drive time i requested a while you wait repair as i felt the dealer didnt need the car all day for a front drop link to be replaced. After a few minutes 'flaffing' around i was asked to sit in the waiting area but my key was not requested. I had to wait 1.5 hours for the repair to be carried out. I purchased the megane after having volvos for the last 7 years and although i rate the car very highly the aftersales does not meet expectations. The other issue is whilst collecting a part i had pre ordered i overheard another male service advisor swearing on his phone which is not very professional. Needless to say i will try another service centre in the future. I cannot fault the sales guy Lewis who sold me the car.


.

There are no reviews for the services department yet.
  • Sort reviews by:

  • Wouldn't recommend
  • 12/10/2017

Worst experience of buying a vehicle I have ever had.


  • Would recommend
  • 05/09/2017

Very pleased with the whole experience


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 02/09/2017

Please send contact details for aftersales department


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 29/08/2017

[no comment made]


  • Would recommend
  • 28/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

Excellent Costumer Service.


  • Would recommend
  • 12/08/2017

Excellent service. Excellent salesman Ian Seabrook. Many thanks


  • Would recommend
  • 12/08/2017

[no comment made]


  • Wouldn't recommend
  • 12/08/2017

[no comment made]


  • Would recommend
  • 12/08/2017

mr rik nunn dealt with the sale very good service indeed.i know most of the guys in sales & they are very good to me so thanks. love the car.


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

Brilliant service. Ian was really helpful. Called on the day as Well to insure all was ready


  • Would recommend
  • 03/08/2017

None.


  • Would recommend
  • 29/07/2017

I was not offered anything considering I spent a lot of money with you why was that?


  • Would recommend
  • 27/07/2017

None


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

Sorry for the delay in replying as I overlooked this. Unfortunately, I am having trouble with the driving seat as does not seem comfortable as the one I test drove. However, I do have a back problem. We have tried one or two things with the seat to help so am hoping we will be able to sort something soon.


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 21/07/2017

Joe hodge who sold me the car was brilliant. Top bloke very helpful really nice bloke my mum wants a new car so will be going back to joe.


  • Would recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 17/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 27/06/2017

Was served by Ricky Nunn who gave the highest level of customer service, by any standards. Couldn't fault the overall experience.


  • Would recommend
  • 25/06/2017

[no comment made]


  • Would recommend
  • 22/06/2017

[no comment made]


  • Would recommend
  • 20/06/2017


  • Would recommend
  • 20/06/2017

I was not introduced to after sales.


  • Would recommend
  • 18/06/2017

The salesman Joe Hodge was very detailed with the capabilities of the vehicle.


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

[no comment made]


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

No


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 30/05/2017

No, other than waiting for a replacement spare key, i am very happy with the service i recieved.


  • Would recommend
  • 29/05/2017

The answers are no above because I live in birmingham and purchased the car online. However I was very happy with Renault Croydons service.


  • Would recommend
  • 29/05/2017

Excellent service. All the staff were really attentive and friendly, from reception lady to when I left with my new car. Thank you


  • Would recommend
  • 28/05/2017

[no comment made]


  • Would recommend
  • 26/05/2017

Reason being we would use our local dealership. It was a very pleasant sales process, with Ricky Nunn explaining our options with finance and GAP insurance. He was both friendly and professional, with a very thorough handover, explaining and demonstrating all the controls, better then when I have bought Merc's and Porsche. My wife is delighted with the car, and thanks again to Ricky Nunn.


  • Would recommend
  • 25/05/2017

As part of the sale we were offered a full tank of fuel. We had to remind the salesman about this on collection. The car although relatively clean didn't look as good as cars I have collected from other dealers in the past. Although the salesman was helpful it wasn't quite the best buying experience I've had.


  • Would recommend
  • 25/05/2017

[no comment made]


  • Would recommend
  • 22/05/2017

[no comment made]


  • Would recommend
  • 19/05/2017

No questions. Just to say that I found Lewis to be extremely helpful both at the time of sale and afterwards. I was very impressed with his customer service.


  • Would recommend
  • 18/05/2017

Would like to thank Lewis for his help and for being so accommodating with regards to our dog definitely helped secure the sale.


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

Ian was very helpful and informative and would recommend him,but there was no RAC sticker in windscreen


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 14/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Wouldn't recommend
  • 08/05/2017

1. FAKE service carried out ( just stamped the book ) 2. ' approved second hand' check list done in 5 minutes flat 3. Wrong size spare wheel supplied, so had to obtain elsewhere 4. salesman insisted that lack of BOSE speaker in boot floor DIDNT affect sound in cabin at all 5. No contact from garage ( apart from demanding return of wrong size wheel) since i complained about dishonesty 6. Couldn't care less attitude- would never recommend this garage


  • Would recommend
  • 07/05/2017

Need a service plan


  • Wouldn't recommend
  • 06/05/2017

Yes. Two weeks after buying my car I am still owed £900 from you. Also been told different stories and promises. I been told it will be within my account and had to be approved by various managers still not yet been paid when the money was against my trade in. Should I not get paid I will be contacting? my solicitor and taking my complaint to social media


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

[no comment made]


  • Would recommend
  • 03/05/2017

very smooth transaction, reasonable part-exchange offer, new vehicle nicely prepared, overall management of process by lewis triplow was excellent, efficient, informative, friendly and helpful - would certainly recommend


  • Would recommend
  • 02/05/2017

No. Lewis Triplow was extremely helpful and very informative.


  • Would recommend
  • 27/04/2017

[no comment made]


  • Would recommend
  • 25/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

[no comment made]


  • Would recommend
  • 22/04/2017

Salesman went over things well so I'm ok. It was a very smooth transaction.


  • Would recommend
  • 19/04/2017

No


  • Would recommend
  • 18/04/2017

The car was very poorly valeted for me picking it up. The windows were really quite dirty, there was "white dust" in front of the steering wheel on the dash (the first thing I saw when I walked up to the car) and the drivers mat was really dirty. There was polish between the body and the flares on the arches. I also found glass in the car but have been contacting Lewis about this. I would expect a Renault Sport car to be prepared perfectly and i had to clean it inside and out when I got home. The sales person, Lewis Triplow was very helpful, he sent me a video of the car as I live in Northern Ireland. He emailed me quickly and talked on the phone as well. I couldn't fault him.


  • Would recommend
  • 17/04/2017

May I take this opportunity to thank everyone at Renault for helping me buy a fantastic car,with special thanks to Ian Seabrook for making it such an easy process. I will definitely recommend Renault Croydon to my friends and family. Kind Regards, Mr L McCormack.


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 16/04/2017

Had an excellent experience & would definitely recommend.


  • Would recommend
  • 12/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

No


  • Would recommend
  • 10/04/2017

No


  • Would recommend
  • 09/04/2017

Ernie is a fantastic salesman! His customer service is second to none and I'm so happy with both my new car and the service I received.


  • Wouldn't recommend
  • 08/04/2017

Customer service was absouter rubbish.


  • Wouldn't recommend
  • 08/04/2017

Experience with Mark Harris was quite poor. He was so condescending on Tuesday 4 March - belittled my purchase, saying even if the rear diffuser was damaged pre sale he wouldn't authorise replacement on a 40000 mile used car. Suffice to say part of the attraction when advertised was that the car is still less than three years old. Well, it was damaged pre sale, I've got photos date & time stamped n your fore court. To tell a long term customer that 'the conversation is over' is quite rude, I think?


  • Would recommend
  • 06/04/2017

I already knew the aftersales dept. having used it for 4 years with my Clio.


  • Would recommend
  • 05/04/2017

Generally I was very happy, from making contact on the Phone with Mark, to meeting both Mark & Ernie, to the test drive, to agreeing on price etc etc, my only negative was collection, I was asked to arrive early on the Saturday Morning to collect the Car, I was asked to wait in the reception area, whilst waiting there were other sales people talking and I overheard them saying that Ernie is not happy this morning as that Customer there (me) was here to collect his car, and it had not been valeted, which was clear to see, as when we did the hand over the car was still wet, also there were scuff marks on the centre console, which after the test drive, Ernie said he would get someone to look at that / resolve the marks, which clearly did not happen. Also, after 3 weeks I'm still waiting for my V5 Document, I have e-mailed two people at Renault Croydon and neither of them have responded. Gary


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

No, but I would like to say a big thank you to Lewis Triplow for his expertise and knowledge regarding the Captur, also his patience when I came to take delivery of my new car. He went through slowly how to use the media in my car, he set up the radio, made sure my ipod worked and I knew how to start the car without a key! I felt valued as a customer and with Lewis help I chose the right car. I would also like to say thank you to Zac who helped me to complete the paper work for the finance agreement without too much stress!! Again he was very patient and went through everything in a timely manner. It was a good experience and I absolutely love my car. I will definitely be back in 3 years when it is time to buy my next new car.


  • Wouldn't recommend
  • 03/04/2017

Disappointed that pre-registered vehicle was not cleaned and prepared properly despite plenty of notice.to salesman. Also no follow up from garage, no number plate provided despite asking for one at time of tow bar fitting. Nasty gouges in floor on passenger side need to be repaired - also these should have been dealt with during the PDI. Now I have to travel a round trip of almost 100 miles to get these issues sorted out and AT MY EXPENSE! Not a happy cusstomer


  • Wouldn't recommend
  • 03/04/2017

Used sales team need to go on customer care course all they want is a sale i would never go back to Croydon again. As for the Manager waste of time. Worst sales team i have ever met.


  • Would recommend
  • 03/04/2017

Thank you to Lewis for his knowledge and service.


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 29/03/2017

[no comment made]


  • Would recommend
  • 28/03/2017

Finance was not offered because I stated that I would be paying cash. Introduction to the aftersales department was also offered but I declined as I stated that I would be getting the car serviced at my local Renault dealer.


  • Would recommend
  • 28/03/2017

Very happy


  • Wouldn't recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

Total experience excellent, staff very helpful and knowledgeable.


  • Would recommend
  • 26/03/2017

[no comment made]


  • Would recommend
  • 23/03/2017

[no comment made]


  • Would recommend
  • 22/03/2017

Why are your interior chrome surrounding the sat nav screen and air vents so expensive I wanted to exchange the red ones that are on this car as my wife does not like them but at £600 to replace them is to much any chance you can do them cheaper?? Thanks


  • Would recommend
  • 21/03/2017

[no comment made]


  • Wouldn't recommend
  • 21/03/2017

I do have some issues


  • Would recommend
  • 11/03/2017

This is the second time I have bought a car at Renault Coulsdon. I have found Ernie Bolingbroke to be very helpful efficient and professional.


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

I don't appear to have a service record book , is there meant to be one ?


  • Would recommend
  • 09/03/2017

Very comprehensive and friendly service


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 08/03/2017

[no comment made]


  • Wouldn't recommend
  • 08/03/2017

Not happy with service as I was sold a car with 2 faults that took lots of trouble and time to solve.


  • Would recommend
  • 06/03/2017

Please sort out parking at the showroom, it's far too crowded verging on the almost hazardous.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

Just praise for the team involved. Very professional. I will certainly recommend the team in Croydon.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

Lewis was helpful and the whole process of buying my car went very smoothly.


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

No, I am familiar with Renault Croydon.


  • Would recommend
  • 27/02/2017

[no comment made]


  • Wouldn't recommend
  • 25/02/2017

We made a big, big mistake believing what Ricky Nunn told us and travelling all the way from Honiton Devon to buy a car from Renault Croydon. We await with interest your response and we would be happy to have anyone from Renault UK visit us. John and Elaine Midgley.


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

I wasn't offered a test drive nor introduced to the aftersales department because I purchased the car over the phone, so the opportunity didn't present itself/wasn't applicable for this sale.


  • Would recommend
  • 23/02/2017

Ian was really helpful, returning my calls and getting my vehicle ready quickly. The only area for improvement I could suggest is a better waiting area as it wasn't very large, the coffee machine was not easy to find and the biscuits were very small (other dealers have better packs of biscuits!)


  • Would recommend
  • 21/02/2017

Ian Seabrook was an absolute pleasure to do business with. He was very helpful and professional. There was no point speaking to aftersales as we live too far away for servicing etc..... My Wife loves the new car!


  • Would recommend
  • 21/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 19/02/2017

No further questions, but just want to say that I received excellent service from Ricky Nunn and have recommended him to friends and family. I am very happy with my car.


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

Very helpful staff and polite. One issue though. After taking delivery of my car I had a chance to play about with it a bit and found that the tyre monitoring system showed that all 4 tyres had different pressures ranging from 2.0 - 2.8. I've sorted it now but thought it may have been one of the checks that would have been carried out prior to handover.


  • Would recommend
  • 11/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

There is a minor fault, the passenger seat heater does not work.. As I live a long way from Croydon, will any Renault dealer repair it? I do not remember if the aftersales department was mentioned. It might have been.


  • Would recommend
  • 09/02/2017

The sales representative Ian Seabrook was extremely professional, Ian explained very thoroughly the features on my car. I felt the whole experience from start to finish was probably the best experience I have encountered when buying a car


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

Fabulous service, fabulous car.


  • Would recommend
  • 06/02/2017

Ian Seabrook was very helpful. He explained everything to me and took me on a test drive. Zac Smith then helped and talked me through the finance. They were not pushy at all, and went over everything for me. On pick up day, I spoke with Kayleigh who explained about services/courtesy car. I had to come back a few days later for the G3 protection to be applied. Joe from aftersales was very helpful, and sorted this all for me. Overall, brilliant service from all involved, and Ian followed up with me after. Very impressed and would recommend to a friend.


  • Would recommend
  • 05/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

What a pity the email wasn't proof read - supposedly coming from RETAIL RETAIL GROUP!! I'm sure all sales and service departments will have to devise a system for linking keycards to vehicles now that the latest design from Renault does not have an obvious means of attaching any identification.


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

No, the service was impeccable, thanks again.


  • Would recommend
  • 02/02/2017

Not really. All those involved in the After/Sales process were friendly, helpful and efficient with the administrative outcomes that were required. Support staff also did everything possible to make us feel welcome and comfortable whilst waiting.


  • Would recommend
  • 02/02/2017

The salesman was very helpful but there have been a couple of minor issues with the car that should have been picked up during the PDI process but weren't


  • Would recommend
  • 01/02/2017

I will have car serviced locally


  • Would recommend
  • 31/01/2017

no thank you


  • Would recommend
  • 31/01/2017

no


  • Would recommend
  • 30/01/2017

The handover was dealt with by Mr Joe Hodges, and in all the collections of new cars we have had with Renault Croydon, his was the most informative one we had received. Taking the time to explain all the technology and workings of the new car we were not use to. I felt very confident after his help.


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

I was dealt with by Joe Hodge who I found to be extremely helpful, answered all my questions and was very thorough throughout the whole process making things very easy for me. Thanks Joe.


  • Would recommend
  • 26/01/2017

A piece of plastic left under the the rear window trim, poor quality check. Design fault on the front lights lots of condensation in them.


  • Would recommend
  • 26/01/2017

Could have had longer during the handover of the vehicle going through the different functions.


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 16/01/2017

Ernie was was friendly and very helpful over the sale. Everything was well explained, and the sale went ahead very quickly. At no time did I feel under any pressure and to me that is important.


  • Would recommend
  • 14/01/2017

[no comment made]


  • Wouldn't recommend
  • 13/01/2017

Dissapointed to not be informed of the upcoming 0% finance deal less than 48 hrs after handover, having specifically mentioned it during negotiations.


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 01/01/2017

[no comment made]


  • Would recommend
  • 30/12/2016

[no comment made]


  • Would recommend
  • 29/12/2016

[no comment made]


  • Wouldn't recommend
  • 28/12/2016

Poor service: Car delivered with low battery and an alloy wheel which had been spray painted


  • Would recommend
  • 24/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

I was not introduced to the After Sales Dept as we will be moving next year and therefore this particular branch will not be local to us.


  • Would recommend
  • 20/12/2016

[no comment made]


  • Would recommend
  • 16/12/2016

[no comment made]


  • Would recommend
  • 10/12/2016

I went in to check out another vehicle and was so impressed with the Captur I decided to buy it. Dan Clift took the time to chat with me and discuss my options. He explained everything really well so I felt really confident about going ahead with a purchase. I hadn't even planned on buying a car that day but Dan was so kind and patient, he really took the time to get to know me and my needs. The finance part was a breeze, Zac had everything ready for me at the agreed price so I just had to turn up and sign the paperwork. When I went to collect the car, it was there; all shiny and ready for me to take it home. Dan sat with me for a while explaining what every button did, no matter how obvious! He even took the time to pair my phone with the car. He was so easy to get along with. I really appreciate his kindness and understanding. Making such a big financial decision isn't always easy but Dan and the team helped take away the worry and anxiety. I love my new car!


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 08/12/2016

Would it be possible to supply information regarding the breakdown and warranty for the vehicle, please? Also, the handbook does not seem to specify the recommended oil for topping up? Both the car preparation and sales service were excellent.


  • Would recommend
  • 08/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

Should the gearbox light up ? I spent three days at Renault Croydon and both joe and lewis were very patient and helpful. Loved the flowers , thanks.


  • Would recommend
  • 05/12/2016

No


  • Would recommend
  • 05/12/2016

No questions but Dan Clift was excellent from start to finish!


  • Would recommend
  • 05/12/2016

Would like to say how great Zak Business Manager was throughout and he is a credit to the dealership. He should definitely be getting a large Christmas bonus.


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

Daniel Clift the salesperson at Renault Coulsdon made the sale and handover such a pleasant experience. He was never too pushy and couldn't have been more attentive when we asked questions. He is a great advert for Renault and someone we would deal with in the future. Thanks Daniel.


  • Would recommend
  • 03/12/2016

[no comment made]


  • Wouldn't recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

No


  • Would recommend
  • 30/11/2016

[no comment made]


  • Would recommend
  • 30/11/2016

The service I received was very polite., very efficient and overall an enjoyable experience and would recommend to friends and family if I am aware that they are in the market for a new car.


  • Would recommend
  • 26/11/2016

Joe was very knowledgeable, friendly and helpful.


  • Would recommend
  • 26/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

The R link store and features are clumsy and complicated to the Point that you cannot use it , a frustrating half a day wasted unfortunately , I will seek an i.t guru to help me before I give up .


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

Thought Daniel Cliff offered excellent service.


  • Would recommend
  • 21/11/2016

[no comment made]


  • Would recommend
  • 19/11/2016

[no comment made]


  • Wouldn't recommend
  • 18/11/2016

Poor customer service as person we nought the car from was sick and the finace person was on leave we we not informed of the second person being off as he was our contact errors were found on the warranty car was not serviced or mot as per instructions over all it was a ver poor service considering this qas our third car from this branch


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 12/11/2016

Great service and very helpful to deal with, many thanks Ross


  • Would recommend
  • 11/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

Ernie was fabulous, great service and deliver. I did discover the boot button on remote key doesn't work no one has replied so guess it is not covered by warranty. Apart from that delighted with the car.


  • Would recommend
  • 09/11/2016

Superb service and speedy delivery of vehicle to me


  • Would recommend
  • 07/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

Daniel was excellent and the main reason we purchased the car from you was my wife's confidence in him (later proved as all the work he promised had been done and the handover was seemless). Bit concerned one tyre was significantly lower than the rest at 3.2mm but genuinely happy with the service received


  • Would recommend
  • 06/11/2016

This was the 2nd car I purchased and the process was easy, no problems. I was offered a test drive and finance withe the 1st car and shown the after sales department too so there was no need this time. Thank you for resolving the issue, this car is perfect, love it.


  • Would recommend
  • 06/11/2016

I have been using Renault Croydon since 1999 and this is my 7th car purchased from them, if I haven't forgotten a car!! All my cars have been serviced, used parts dept etc through them. What is nice is they know me and are respectful. Very hard when your a woman on your own in a garage! They know that I need my car for my job (community nurse) and any time in the past I had a problem with one of the cars they had it in and dealt with swiftly. They have kept my loyalty this time again by a lovely salesman Joe. As I was worried moving up to a bigger car the kadjar. He took me on a test drive and was very supportive. He spent a lot of time on handover showing me all the new gadgets etc on the car so that I was confident and he was very patient with any questions. Plus even though there were a few snagging issues after. He made it positive, he dealt with them instantly getting them sorted the very next working day in his his usual friendly chirpy manner! Also Mark the manager always makes sure that everything is satisfactory and always welcomes me and checks all is ok. Unfortunately I don't know the friendly reception lady name, but she's amazing! She is very happy, chatty, makes sure you are comfortable. When I was waiting with the children she got them drinks and colouring/drawing to do. Thinking back to past experiences with servicing that has always been good although as staff changed over the years sometimes booking had been an issue. This year I booked my service and mot over the phone and the man forgot to actually book it in on computer. But... they did still do it for me. As service manager sorted this. Other than that that's the only negative experience I have had. So hopefully if they keep up the good work they will be keeping me for many more years! I absolutely love the kadjar, it's great to drive and feels very luxurious in side. Perfect size for me and two active boys.


  • Would recommend
  • 02/11/2016

Everything was explained very fully by Ricky Nunn in Sales and I was told about total loss cover which I didn't know existed I feel confident about buying from Renault as they are very professional..


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 28/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 22/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

Very helpful - ricky nunn in sales He sent us a video as we do not live nearby and arranged transport of the vehicle for us


  • Would recommend
  • 18/10/2016

No


  • Would recommend
  • 12/10/2016

[no comment made]


  • Would recommend
  • 10/10/2016

A very good service from the Croydon team. They did what they said they would and that's rare in my experience of purchasing a van! I travelled for 3.5 hours to receive the service a customer should!


  • Would recommend
  • 10/10/2016

no


  • Would recommend
  • 10/10/2016

I am not sure what the after sales department is, so I might have been. As I am a long standing customer I know where to go if I need to ask any questions and I have always been very impressed with the service I have received and have introduced a number of my family and friends to the Coulsdon Branch.


  • Would recommend
  • 10/10/2016

As my wife's car is on a service contract Ricky just pointed out the Service Dept. as we left the building.


  • Would recommend
  • 08/10/2016

Payment of Road Tax was not explained . Expected a full tank of Petrol but found it to be minimal.


  • Would recommend
  • 08/10/2016

[no comment made]


  • Would recommend
  • 07/10/2016

Didn't need a test drive


  • Would recommend
  • 06/10/2016

Car was late being ready. Renault had car for 2 weeks and still delayed pick up. On pick up sticky tape on number plate which had to,be removed. Salesman Ian could not talk me through service sheet re condition of,breaks. Still waiting on warranty paperwork. Please can someone contact me to discuss further


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 01/10/2016

Found Rickey Nunn healthful and polite during the whole process of purchasing the Megane Thank you


  • Would recommend
  • 29/09/2016

No further questions. However I must say a big thank you to Mark (The Manager) and Ricky for their patience, guidance and assistance throughout the process. They have helped my husband and I to choose the best car that's fitting for my family. Thanks very much for your service for the past 15 years. From: Mr Raj and Mrs O Pali.


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

A smooth transition, the team were fantastic and helped me through a tight schedule.


  • Would recommend
  • 23/09/2016

I emailed to get the radio code in case it's needed later, no response from salesman at all, also the key batteries are showing low and I've been on holiday for a month so it's not from too much use! they should have been checked before handover and replaced. please arrange for this to be done and the radio code to be sent to me


  • Would recommend
  • 23/09/2016

The sales man I dealt with was excellent, however when I collected the car on my way home I noticed a noise but due to the time it was too late to turn around and go back, I have phoned and arranged for the car to be looked st but not until 30th. I would like to know if I can take it to the Renault dealership in Eastbourne where I live for convenience?


  • Would recommend
  • 22/09/2016

[no comment made]


  • Would recommend
  • 21/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

No


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

There was no screen wash in the car!


  • Wouldn't recommend
  • 13/09/2016

Great salesman; Daniel was professional and helpful. But I feel let down by the discovery, after purchasing, that the car did not have Cruise Control, as specifically menitoned in the 'Dealer Summary' section. And having this complaint dismissed under the generic disclaimer and being told we should have simply checked everythign ourtselcves before buying has left a very poor experience for us. This particular mistake was made in the 'dealer summary' free text section. Very poor.


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

Ricky the salesman was very good - I told him I didn't want finance. The whole process was very good & very pleased with the car. All the best


  • Would recommend
  • 06/09/2016

The whole experience was a1 now just wait to see the new scenic and decide what to do many thanks .thats for all at Croydon


  • Wouldn't recommend
  • 06/09/2016

Would never use Renault Croydon again. Used car sales exec Ricky Nunn gave false & misleading information about the car. I have tried to resolve this with him but he ignores the majority of my emails and doesn't get back to me. I have had to log a complaint with Renault.


  • Would recommend
  • 05/09/2016

I am still awaiting a refund of the deposit paid to secure the car a week after delivery and a week after the deposit was paid!! Terrible post sale communication.


  • Would recommend
  • 04/09/2016

I wasn't offered a test drive as such because I decided to purchase the vehicle. He did say I could have a drive when picking up the car but didn't need to. I wasn't introduced to the after sales department but he did show us where it was.


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

Ernie was very helpful. We particularly liked the information video he provided on the car. Thanks


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

[no comment made]


  • Would recommend
  • 26/08/2016

[no comment made]


  • Wouldn't recommend
  • 20/08/2016


  • Would recommend
  • 20/08/2016

I had great service from Ricky Nunn and he was so helpful with my questions and nothing was to much trouble etc


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 14/08/2016

I did not need to be introduced to the aftersales, as both my wife and I have used Renaulr Croydon for a number of years.


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

Yes very good service thank you


  • Would recommend
  • 06/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

[no comment made]


  • Wouldn't recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

[no comment made]


  • Would recommend
  • 30/07/2016

Superb service. Would return in a blink of an eye. Well done Ricky.


  • Would recommend
  • 30/07/2016

I've had a great experience with buying my used Vauxhall here. The staff were very helpful, professional and friendly and supplied me with all the information I required. Love the car and it was even delivered to my door. I have no hesitation on recommending, based on my own experience. Many thanks guys.


  • Would recommend
  • 29/07/2016

a very good service


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

No


  • Would recommend
  • 26/07/2016

Overall I am satisfied with your customers services


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

been to the showrooms many times. would not go anywhere else. zak dan.ricky and all great people. thank them all.


  • Would recommend
  • 16/07/2016

The FCA and GAP palaver is a turn off. Cars are complicated devices. Your sales staff should offer experienced support while customers familiarise themselves with their new device. Train your staff in these devices. Customers travel miles to spend thousands with you. Make clear that there are 2 journeys = one to negotiate, and another to drive away. Many of your sales have Renault guarantee. Show off the ease and worth of claiming. eg. what is Aftersales Support?


  • Would recommend
  • 12/07/2016

None


  • Would recommend
  • 11/07/2016

No. Would like to add that Ian Seabrook was an absolute pleasure to deal with! Thank you.


  • Would recommend
  • 11/07/2016

No. It was a really great experience. I did the deal online and it was a straightforward transaction. Lewis was particularly helpful. I would buy from there again


  • Would recommend
  • 09/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

Really positive experience. Thank you.


  • Wouldn't recommend
  • 08/07/2016

I'm very frustrated that after 2 days of owning my new van a engine management light came on and has been at the Renault garage since. Which means I have been with out the van for over a week and still none the wiser to when it will be fixed. I would like to now if I can return or change the van as it now costing me lots of money in lost work


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

Ian was excellent. Friendly and efficient. Very happy with my car. Thank you


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 02/07/2016

No


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 30/06/2016

I would like the maintenance document posted tome for my car please.


  • Would recommend
  • 28/06/2016

No further questions. Daniel Clift looked after us very well indeed.


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 17/06/2016

No. Please thank Ricky Nunn for his patience and help.


  • Would recommend
  • 10/06/2016

The camera lines on the car are not a true reproduction and this is a problem.


  • Would recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 08/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

better clearing pricing on vehicles as i had to find the vehicle on auto trader wedsite as instore was not straight forward


  • Would recommend
  • 06/06/2016

It was not appropriate for me to be introduced to the after sales team as i do not live close to you and I will use a more local dealer for service and repairs.


  • Would recommend
  • 04/06/2016

[no comment made]


  • Would recommend
  • 04/06/2016

None. Very happy with sales team ,love my new captur.


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Wouldn't recommend
  • 28/05/2016

Why do they never call you back . bad customer services


  • Would recommend
  • 27/05/2016

I would recommend Renault service to anyone , I have driven Renault cars since 1979 and have always been treated fairly


  • Would recommend
  • 15/05/2016

Will I receive a Policy Certificate for the Gap Insurance I have paid for?


  • Would recommend
  • 15/05/2016

[no comment made]


  • Wouldn't recommend
  • 14/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Wouldn't recommend
  • 09/05/2016

[no comment made]


  • Wouldn't recommend
  • 09/05/2016

Why are the questions on this survey so pointless? I was not offered finance because I made it clear I didn't want it. I wasn't 'offered' a test drive- I booked one in advance. Why does the survey not ask about the whole experience? This is by far the worse car purchasing experience I have ever had. The length of time from purchasing the car to collecting it was excessive and the excuses for the delay were poor. I purchased a Renault Demonstration model and was told that there would be a delay in having the car because the one that was replacing it was delayed. However a Renault Customer Relations Consultant told me that " you do not have to wait for the Renault employee currently driving the car to receive a new one, before you can take ownership. Dealerships are however unable to release a demonstration car unless it is 4 months old. If you were to place a deposit on your chosen demonstration model, the employee currently using it will cease driving it to prevent additional mileage being added." The car I purchased was just over 4 months old. When I complained I was told that they would release the car early but due to the bank holiday the work I wanted carried out could not be completed in time. Strangely the day I could pick it up coincided with the day first quoted to me as the day the employee's new car would arrive. Additionally the mileage on the car had increased by 200 miles by the time I collected it and the work carried out was not to the highest standard. I would avoid Renault Croydon where customer service seems to be the last thing anyone thinks about.


  • Would recommend
  • 05/05/2016

Service was great. Ian made it a pleasure to buy the car from renault croydon.


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 02/05/2016

Very pleasant and helpful staff.


  • Would recommend
  • 30/04/2016

Salesman Daniel was very helpful and proactive. Particularly like the video he made of the car. Much appreciated.


  • Would recommend
  • 29/04/2016

[no comment made]


  • Would recommend
  • 27/04/2016

[no comment made]


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

No, we enjoyed the whole experience of buying our car from a knowledgable sales person without be pushy & let us make our own decisions. This is the second time that we have purchased & from the same person Daniel Clift, very much appreciated


  • Would recommend
  • 18/04/2016

No


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

Outstanding service from everyone especially Lewis


  • Would recommend
  • 14/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

Really enjoyed visiting dealership. On each occasion I was made to feel very welcome. Great experience - would definitely use dealership again and recommend to friends etc.


  • Would recommend
  • 09/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

Excellent friendly service from the salesman just not happy with the quality of the vehicle for the spec


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

We did not require a test drive as we knew the car we wanted. Excellent service from Zach (and previously Dan and Ali when we looked at new cars). I don't remember being introduced to after sales but Zach made it clear we could contact him if we needed any more information or assistance. All round a great service thank you


  • Would recommend
  • 06/04/2016

[no comment made]


  • Wouldn't recommend
  • 03/04/2016

I can't answer these questions fully as I'm still awaiting a call to tell me my car is ready! I am very disappointed about this-I seem to have to keep chasing. Also if the salesperson had qualified me he could have found this car for me rather than me going home & then finding it on the website & asking to have a look at it! That also required chasing up as it wasn't clear where it was. After it was found and I went to see it, it had been keyed across the tailgate and as it was before Easter it was not clear how quickly the paintwork could be done. As of today's date I am still waiting a call from the dealership.


  • Would recommend
  • 02/04/2016

As I live in Canterbury I'm not in need of your after sales department. Daniel proved to be a first class salesman.


  • Would recommend
  • 01/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

[no comment made]


  • Wouldn't recommend
  • 01/04/2016

Extremely poor service from Dan Clift who was rude, unprofessional and has tarnished my view of the Renault retail group. The car was not checked properly on the collection date with marks/dent on two alloys. After a look disagreement and Dan being argumentative, we finally did complete the sale as we had travelled over 120 miles to collect. Furthermore, I recently asked to purchase another car that was on sale via autotrader. Ricky had promised to let me know when the car was available, I called a few times and spoke with Tamara, a week had passed and he did not even call me. I was then told it was already sold. We have already purchased 3 Renault's in the past 6 months, Megane, Clio and Wind I am currently awaiting the delivery of a new Twingo from an independent Renault dealer. I will never deal with the Croydon Branch again and since you have asked me for this feedback, I shall now forward it to Len Curran and the Customer relations team at RRG, Rickmansworth.


  • Wouldn't recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

Very friendly and helpful


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 14/03/2016

The website van descriptions on specification are very misleading and I felt s little let down by this. Branch were not really that interested plus it turned out the finance was incorrectly explained. Contact me further if you want more detail and that this sort of feedback means something to Renault. Regards.


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

No further questions. Just wanted to add that the advisor that helped me Zach was superb!


  • Would recommend
  • 07/03/2016

No very good service and I'm pleased with my new car


  • Would recommend
  • 07/03/2016

No very good service and I'm pleased with my new car


  • Would recommend
  • 06/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 22/02/2016

[no comment made]


  • Would recommend
  • 22/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

Daniel was great, his response time in calls, professionalism and ease if dealing with him was great. Buying a used car didn't require some if the questions above. I felt happy with all the information and correspondence I received. Thanks


  • Would recommend
  • 11/02/2016

Daniel was great, his response time in calls, professionalism and ease if dealing with him was great. Buying a used car didn't require some if the questions above. I felt happy with all the information and correspondence I received. Thanks


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

You have my number plate wrong it is DG75ZKW. Zac was a great car salesman he helped find the car I really wanted. His customer service was great and he made us feel at ease with the whole process.


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

My experience at Renault Croydon was very good. I had travelled from South Wales to collect the vehicle I had chosen over the internet. Everything went well.


  • Would recommend
  • 26/01/2016

Just to clarify I didn't need a test drive as I'd had one at a dealer closer to me. Also as I do not live in the area it was not appropriate to be shown the service area.


  • Would recommend
  • 26/01/2016

No questions, have had good service, have been in touch on the day of the sale to say that the parcel shelf was missing, hopefully that will be rectified ASAP as it looks awful without


  • Would recommend
  • 25/01/2016

I was told I would receive touch up paint but it never arrived after repeated request. Very strange. Malta blue in case anybody gets round to it. Also the change to the private plate was painful. We like the car.


  • Would recommend
  • 24/01/2016

[no comment made]


  • Would recommend
  • 23/01/2016

First class service from Zac, not our first Renault from you and will not be our last, Zac is a credit to your team, very good customer service.


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 18/01/2016

No but I would just like to say we have delt with Ernest Bolingbroke for many years We have bought over those years 3 lagoonrs new and used plus a Clio back in 2002 we are pleased that Ernis is back at Renault as he his always been very freindly,helpful and professional. We have always been satisfied with our purchases Regards


  • Would recommend
  • 17/01/2016

im really happy with the van and the salesman Tony was very helpful.


  • Would recommend
  • 17/01/2016

I am bringing my van back 18th Dec to have the following problems amended Front tyres have done less than 400 miles and the sides are shredding,the front brakes grind and are spongy the hazard switch I needed the other day didn't work so I fixed that myself But all these major points mean this was never properly checked I have a business that I own If I ran my business as you seem to be doing I wouldn't have a business I will be checking this has gone on the site


  • Wouldn't recommend
  • 15/01/2016

I purchased the most expensive car in the Renault Croydon however I have got the worst service anyone imagine, car not even vacuum. Also lots of things including Sat Nav broken. I informed the Sales however they not interested since they have received their money. The scratches on alloy and car hide by T cut and waxed, cheating!! Awful! car miss advertised, there is no extra as advertised on car. even tyres changed from advert!! I asked for returned however they advised me car is yours and deal with issues.


  • Would recommend
  • 10/01/2016

[no comment made]


  • Would recommend
  • 10/01/2016

[no comment made]


  • Would recommend
  • 06/01/2016

Brilliant service delivered from the start....


  • Would recommend
  • 06/01/2016

[no comment made]


  • Would recommend
  • 04/01/2016

An excellent transaction. I saw it online and your Senior Sales Person Ernest Bollingbroke contacted me and we done a deal over the phone. The car was delivered as promised today and I am delighted with it. Thank you.


  • Would recommend
  • 27/12/2015

No


  • Would recommend
  • 27/12/2015

No


  • Would recommend
  • 26/12/2015

[no comment made]


  • Would recommend
  • 24/12/2015

[no comment made]


  • Wouldn't recommend
  • 23/12/2015

Why is this survey so short? Why is there no facility for further comment? Why are there no questions about the actual sales staff?


  • Would recommend
  • 17/12/2015

If the alarm goes off how do I stop it-just re-lock the car?


  • Would recommend
  • 16/12/2015

Excellent sales person (Daniel Clift) and one of the best I have dealt with.


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 13/12/2015

The seats on our vehicle are stained and it was not the vehicle we saw or test drove. As part of the purchase we paid for a 'G-3' clean and then after initially noticing the marks rearranged to have it done again in your Orpington dealership, but the stains are still there. Colleagues in Croydon and Orpington have been helpful, but I'm not sure what to do now. I'm not completely satisfied.


  • Would recommend
  • 10/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

[no comment made]


  • Would recommend
  • 06/12/2015

No


  • Wouldn't recommend
  • 06/12/2015


  • Wouldn't recommend
  • 05/12/2015

Bought the car online after video mail but disappointed in what the car was sold as as to what I actually bought, will not do this again.


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

It's a shame that the sales manager does not do his job properly


  • Wouldn't recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

[no comment made]


  • Wouldn't recommend
  • 02/12/2015

Rick, the salesman, was great.


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 11/11/2015

[no comment made]


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 05/11/2015

Reason being, purchased the car over the internet and by way of telephone calls with sales person in Croydon. I reside in Worcester


  • Would recommend
  • 05/11/2015

[no comment made]


  • Would recommend
  • 01/11/2015

[no comment made]


  • Would recommend
  • 28/10/2015

[no comment made]


  • Would recommend
  • 28/10/2015

[no comment made]


  • Would recommend
  • 22/10/2015

I was very pleased with the efficient & courteous service that I received throughout the purchase.


  • Wouldn't recommend
  • 21/10/2015

The car was not prepared as I has asked or expected. I am currently undecided about how to take this further due to the great distance between my home and Renault Croydon.


  • Wouldn't recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Wouldn't recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

We found the car via Auto trader paid cash and had it delivered so no finance, test drive or introductions required. The service and communication via Ernie was great.


  • Would recommend
  • 30/09/2015

as I live in hull, 260miles away, I arrived to pick the car up to drive back home, hence I did not feel the need to have a test drive, I previously stated prior to pick up that finance was not required , I dealt with one salesman and I did not meet any of your aftersales staff. however I was quite happy with the discussions I had with the salesman.


  • Would recommend
  • 19/09/2015

[no comment made]


  • Would recommend
  • 13/09/2015

No further questions however we must express our complete satisfaction with the excellent service in all aspects from Mr Daniel Clift of Renault Croyden .


  • Would recommend
  • 08/09/2015

[no comment made]


  • Would recommend
  • 28/08/2015

[no comment made]


  • Would recommend
  • 24/08/2015

[no comment made]


  • Would recommend
  • 23/08/2015

No questions but would like to say what a pleasant experience I had buying my car. I wasn't the easiest customer! Ricky Nunn couldn't have been more patient and helpful. I'm delighted with my car.


  • Would recommend
  • 21/08/2015

[no comment made]


  • Wouldn't recommend
  • 20/08/2015

It is clear that further education is required on the used sales side of the business with regard to the sale of used Renault ZOE vehicles. Although i'm enjoying the car my sales experience was very frustrating and somewhat marred the anticipation of owning a new car. As this was my first time buying a Renault it hasn't set a great impression of how the company operates as a whole.


  • Would recommend
  • 19/08/2015

[no comment made]


  • Would recommend
  • 17/08/2015

[no comment made]


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 28/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 25/07/2015

Yes. Have Renault provided me with breakdown cover? When I start the car the airbag light does not switch off til I'm mobile, is that correct? I can't put a full postcode into the sat nav, please could you explain how to do it?


  • Would recommend
  • 24/07/2015

[no comment made]


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 08/07/2015

I was very pleased with the service I was given by Kriishhan he went through everything and gave excellent customer service


  • Would recommend
  • 29/06/2015

I had car delivered after seeing it on internet so above questions do not apply. I have spoken to Daniel 're a stone chip on back end above bumper. I am still waiting to hear from him as he said he would get body shop to mix me some paint to cover it up and send to me. I have been waiting over a week now and have phoned twice so hope he hasn't forgot. Apart from that I am very pleased with the car and also the service at Renault Croydon Kind Regards


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

I wish to express my disappointment in my recent purchase, having travelled from south West Wales to purchase the aforementioned car, the sales man had not mentioned a deep scratch in the front bumper, crack in the rear drivers side brake light and a chip in the windscreen. The car was videoed prior to purchase with marks identified to include a ding in the rear door which was to be repaired. Should I have travelled to a local dealer I am sure this would not have been an issue but having travelled 224miles to find marks that had not been identified or repaired was disappointing. They have agreed to repair the marks identified at a local Dealer Renault Swansea, but they do not have an in house body shop and have to out source the work. We are travelling to France on the 17th July and can not travel with a chip in the windscreen. My father has worked for Renault for 37 years at Gravell's Renault and could not believe that these items had not been identified prior to collection. Regards


  • Would recommend
  • 25/06/2015

[no comment made]


  • Wouldn't recommend
  • 23/06/2015

This sale was conducted over the telephone after many visits to leicester renault who where very helpful i wanted this model in red and the only place that had one was you the sale was conducted over the telephone and transported to my door ernest bolingbrook who was amazing he even sent me a video no 1 salesman !i have never done anything like this before but it was all very smooth with no problems


  • Wouldn't recommend
  • 23/06/2015

This sale was conducted over the telephone after many visits to leicester renault who where very helpful i wanted this model in red and the only place that had one was you the sale was conducted over the telephone and transported to my door ernest bolingbrook who was amazing he even sent me a video no 1 salesman !i have never done anything like this before but it was all very smooth with no problems


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

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