Renault Cardiff

02921 480 097
  • Sort reviews by:

Heather was absolutely fantastic and an asset to the team. She went above and beyond to secure the right car at the right price for me. She took time to explain all the features of the car upon delivery and made sure everything was understood. As a testament to her friendly and personable nature, she remembered me from an enquiry I had made a year previously.<br/>Couldn't have asked for a better person to deal with


all went well sales very good personnel very professional and car handover excellent very pleased with the vehicle


The staff were very polite and helpful and answered any questions we asked.


I got my car on motorbility and was very impressed with the service I received, I've had other cars from different garages on motobility and I must say Renault has impressed me the most, Kevin brown was the sales executive that I dealt with and he was very professional and thorough and made everything really easy to understand


Excellent service by a very friendly, professional team.


Professional, polite and courteous. Made to feel very welcome.


Heather was excellent throughout the whole experience of getting my new car - she kept me informed & she was a delight to deal with


I purchased my car over the Easter break and during a promotion event. I appreciate that this caused the showroom to be especially busy. I could not visit the showroom, so tried to speak to someone about purchasing over the phone. It took a great many calls before finally being able to speak to someone other than the receptionist (who was always helpful and apologetic). I finally made contact via email and was eventually contacted by one of the sales team who saw me through the sale very smoothly. However, I do feel that extra staff are warranted during such extremely busy periods so that customers can be helped at the moment they contact the showroom. I was rather anxious that I would miss out on the promotion, as I could not get to speak to anyone when I phoned, or would have had to purchase my new car from another retailer. However, I cannot fault the support I received from the sales person who thanked me for my patience and made the part exchange of my car, and the purchase of the new one so painless. She was enormously helpful and contacted me regularly with updates whilst waiting for delivery of the new vehicle. Speedy finance arrangements and an informative handover were very helpful and I now thoroughly enjoying my new Renault Captur.


Very knowledgeable and friendly sales advisor - Neil was excellent


Once ordered car tried to contact sales rep via telephone and email without reply. Had to speak to his supervisor in order to get a response. However, once I had had this response the sales rep did respond to me on a consistent basis. As stated above-no motability pack provided upon collection of the car which explains the features of the scheme.


The only difficulty we have is parking at Renault Cardiff


A very smooth transition from old to new. The dealer helped us to clarify our requirements


I am really pleased with the car it's one of the best cars i have had in a long time and i will be going back in the next 3year's time the car has got everything you need. I would like to thank mr Neil Hudson for all his help and advice and friendly ness if i could give more than 10 out of 10 i would a perfect gentleman thank you for my new car


I was particularly impressed with the experince provided by kevin Brown, who guided me through the process and was very professional. In my opinion he is an asset to the Renault brand. My continued loyalty is testament to the quality of focus and care provided to me.


I was assisted by Jamie Thomas, I found him to be really friendly and he understood my needs and budget and made sure I got a vehicle to suit. He was completely transparent and informative when I asked questions about my vehicle and the finance part of the sale. I felt at ease as I was able to contact Jamie at any time over the point of purchase. With the minor defect of the vehicle Jamie resolved this rapidly and kept in touch to keep me up to date on the progress which I was very pleased about. Overall I would highly recommend Renault Cardiff and in particular for Jamie to help a family nemeber with a potential vehicle purchase.


N/A


Heather looked after myself and my needs perfectly.


The personal attention from the salesman and the finance manager was second to none.The experience was first class and I wouldn't hesitate recommending Renault Cardiff to any of my friends.


Renault have always been good with customers


Purchasing the car was OK, but the Finace department took 11 days to sort out the refund for me to pay off the personal loan, meaning I was chased by my bank in letter form and by telephone, I rung the dealers 10 times over 3 days before I had a response. The financial manager Neil Williams, totally mislead me, and told me Renault would pay off the load directly within 4 days, this was totally inaccurate. I was going to purchase a Clio for my son, but due to my negative experience, I have bought a different make of car for my son.


Wonderful<br/>No problem


Excellent customer service, professional expert advice this is the seventh new car I have bought from Renault Cardiff


Excellent with a very friendly staff from the lady on reception to the management team


My sales woman was Heather Jenkins,nothing was to much trouble, always on hand to help. As I work shifts we kept in touch via e-mail a lot, Heather would also keep me updated on the process throughout, more like a friend rather than a salesperson, she is a credit to you, I have now been with Renault for a number of years and have 2 cars with you and would not change a thing, I have always had good service wether it be purchasing or bringing the car in for a service. Looking forward to many more years as a customer.


Good all round service and impressed with both dealer and Renault


Kevin Brown the Sales adviser was excellent in his manner and courteous.


Used Renault Cardiff many times in the past. All the staff there are really helpful and efficient, especially Heather who has looked after me for many years now.


From start to finish it was a wonderful experience. Heather Jenkins And Neil made it an absolute pleasure. I have recommended Renault to several colleagues and will definitely return in the future as will my family.


Heather was excellent as always


I think this is the seventh car I have bought from Heather at Renault Cardiff and she will always be my first stop when thinkin of buying a car


I feel that I am a valued Renault customer and am treated accordingly. Heather Jenkins looks after me exceptionally well. She has looked after me with all my Renault cars and I know she takes into consideration my needs and finances when selling me a new car. I wouldn't deal with anyone else except Heather.


John Coates, the salesman, was very helpful and attentive to our requirements throughout the process of changing our car to a new model.


This is my 4th Renault Clio which I've bought from your Cardiff dealer.The young gentleman.?name Justin or Jeremy was extremely helpful, informative,and friendly. There was no sale pressure.and I would recommend Renault to my friends and family.Just love my new car.One very happy customer.Thank You Renault Cardiff.


We’ve taken a new Renault through motibilty and we dealt with Jamie. He honestly couldn’t be more helpful, he kept us up to date with everything that was going on. He was always very polite and helpful. All in all he was a pleasure to deal with. <br/>So I’d like to say a very big thank you to Jamie for a smooth job.


I felt it was a good experience, no sales pressure and happy to accommodate me collecting the vehicle a few days earlier.


Contacted by telephone by heather jenkins not pushy lovely genuine person and the change over to new model was smooth . Very happy with service


Heather was a fantastic advusor, who took tge time and effort to make sure our needs were met. I would highly reconmend renault cardiff!


Jamie was very polite and helpful and kept me up to date with everything


All my enquires were taken onboard and acted on. Everyone very friendly but professional.


Having visited a different Renault dealer (closer) first i was not happy with the dealer.<br/>I visited the Cardiff store and had a totally different experience.<br/>Travelled further for the service even though the price was the same.<br/>Excellent service.


it was very good


Excellent service from Heather


Good all round service


I was extremely happy with the service I received at the Cardiff garage. I had previously visited the Bridgend branch to discuss my requirements, however did not appreciate the hard-sell from the sales assistant. Having visited the Cardiff garage previously for a recall on a older vehicle, I decided to pop into the Cardiff store instead. From the point of initial enquiry, Kevin was extremely attentive and listened to my requirements, helping to source a deal which suited me personally rather than pushing particular packages on me. Kevin was very knowledgeable, helpful and professional throughout our meetings, phone calls and email correspondence. Delivery of my new vehicle was super speedy & the handover well executed. I would not hesitate to recommend Kevin to friends and family. I'll definitely return to Reanult as a result of the exceptional customer care I've experienced.


Professional, friendly and thorough from start to finish. In fact within a week a colleague of my husband purchased a vehicle from the dealership on our recommendation.


Excellent service from start to finish


Heather was lovely and very polite and caring!


Excellent first class service from Neil and everyone in Renault Cardiff


I was made to feel very welcome. Our sales rep Kevin was very friendly and extremely helpful and we never felt pressured.


All staff were very helpful. Most appointments I was kept waiting 10-15 minutes but not a major problem. Very pleased overall with the service.


Not a lot really great experience from start to finish from Heather in sales. Great customer care


The guy who arranged for me to have another dissability car was fab he eas very polite chatty and funny. Felt totally relaxed and at ease.he had lots of patience in showing me how to use the sat nav and music.what a lovely genuine polite man. Very very pleased with the way i was looked after . Ur staff ate all very good. Especially the irish one in cardiff he was amazing cant fault him at all.


Sales advisor Kevin Brown has been extremely helpful throughout my experience. I am a returning customer and have been made to feel valued and would highly recommend Kevin as an asset to the Renault Group.


Very pleased with all??


Explained previous pages


Excellent all round


Excellent sales team and customer care advisor was excellent and clear in all aspects


excellent service from entering to driving off with my new car.


I received my new car from Renault cardiff and my sales agent was Neil Hudson who made my visit very comfortable and welcoming....Mr Hudson dealt with my enquiry regarding my new car he made sure everything was in place..Neil Hudson made all my visits very satisfying..Renault cardiff keep up your excellent service you provide...


We have been purchasing new cars from Renault for 15 years now and are on our 7th new car. We’ve never had an issue hence why we return. They’re not quick to great you when you walk in but sometimes it’s nice to browse without being pestered. Kevin who sold us the car was amazing , he was friendly and helpful and was fantastic with our children who could of got bored and distracted but he prevented that with a bit of banter. Neil who we then dealt with for the financial side was his normal friendly self and remembered us as being long term loyal customers. The team in Renault Cardiff are a credit to the firm and we will continue to return for years to come . Ps love the new captur


Very satisfied with my fourth clio


We have had new cars from this dealership for many years and we are always treated with ultimate respect John Coates is a true gentleman


Name on tax documents incorrect will have to change it


I was really pleased with the purchase of my new car everything was explained to me Jamie set the sat nav up for me he was really helpful nothing was too much trouble for him i would recommend Renault Cardiff to anyone x


One disappointment was the satellite navigation system supplied with the car. It contained only UK maps when I had made it clear from the outset that I required European maps. I was given incorrect information about downloading the desired maps and, in the end, had to pay £119 for them. Renault agreed to repay me £100 for this.<br/>I was also a little disappointed that no suitable vehicle was available for test driving until just a few days before delivery and that I had to wait for the actual car I purchased before I could test it.<br/>Other than that, I was impressed with the service I received and the friendly reception every time I visited the dealership.


Heather was absolutely fantastic. She explained everything to us and made recommendations based on what we had told her. She always made time for us even if it meant her staying on a little bit longer. She also remembered personal touches when we saw her about. I could not thank her enough for her help in buying our new car. I would recommend her and Renault to our friends and family!


Great exeperience...this is my fourth car from Renault Cardiff and second car from Heather. I had my 3 month old baby with me and we were made to feel so welcome which I really appreciated


No fuss experience and everything explained clearly.


My wife and I, visited Renault with an intention of punching a Dacia, unfortunately it did not meet up to our requirements, this is where Renault’s representative came to our rescue, we eventually purchased a Kadjar.


Being a mobility customer for several years I have never been offered a test drive with all previous cars. I was asked instantantly when I showed intetest in the captur if i would like to test drive one. Staff at Cardiff Renault go above and beyond to make sure that you are purchasing the correct vehicle for your needs. Bravo Renault


Can not fault sales team


I had previously had and accident in my Renault car, I was unsure of how to go about the gap Insurance, so I spoke to both Neil Hudson and Neil Williams about this, they were very sympathetic about this and guided me down the right road. Neil Williams also rang the insurers and advised them to fast forward the monies as they were well over the guarantied time.<br/>During the period of my car being written of, they kept in contact with me and helped me choose another car to get me back on the road.<br/>I was very nurvious as you could imagine, however on speaking to them they put me at ease.<br/>On my return home with my new captur , I received a phone call to make sure that my journey home was pleasurable and safe.<br/>I found not only these two fellas very helpful but also the other staff I encountered during my visits were most professional and sympathetic to my needs.<br/>I would have no hesitation in recommending Renault Cardiff to my friends and family for the professional, prompt and polite service I received during my stressful time.<br/>Many thanks for your service<br/>Maggie smith.


The vehicle was purchased via the Motability scheme and I was completely satisfied with the service given in relation to this vehicle


Jamie Thomas was excellent.


John Coates at Renault Cardiff is a brilliant member of staff at Cardiff and ensures you have a vehicle that suits all your needs. I cannot speak highly enough of this member of staff.


Salesman was nice, friendly, polite.


Having purchased a Renault Clio Sports tourer in May 2009 I have been more than satisfied with Renault Cardiff with the after sales service. Heather Jenkins was very<br/>attentive with all aspects of the Mobility purchase of the new Renault Kadjar.


The guys at renault cardiff were great i cant fault them. The major problem i had was the delivery time for my vehicle. 6 months i had to wait! And it was the dealerships fault it was Renault's fault. And i feel i wasnt given enough communication or a good enough reason as to why it was delayed and wasnt given enough compensation.


Great service. Welcoming staff


Love my new Clio, Jamie was very friendly and helpful with any questions I had. Overall very happy


When first visiting Renault Cardiff, we were warmly welcomed and looked after by Jamie Thomas- continuing to explain and discuss the varying options on offer to us within our price range. We feel that all decisions were ours and were never made to feel "pushed" into one model or another. His customer support offered were second to none, helping to support with any special requests we had and the information delivered was prompt, honest and correct in its nature. When passed on to the Finance Manager, his delivery was highly informative and professionally delivered- he too offered various scenarios to support our needs along with discussing the varying levels of support/ cover available to us but the decisions were left open for us to decide. Following completion, contact has been maintained to ensure all was well and if anything is a concern we have been encouraged to contact them personally. Overall, a superb experience and we will wholeheartedly be happy to offer our excellent experiences with any enquirers.


My son was recently awarded PIP and so i was looking for a mobility car. Went to Renault for a look spoke to Neil the salesman and with 30 minutes I had purchase the car. Neil was that good


Very happy with purchase and Heather was very helpful and friendly


John was professional and courteous and took the time to ensure that both myself and my four month old son were fully cared for when in store. The purchase transaction was dealt with swiftly and with little effort on my part.


Have owned a number of new Renault cars since early 1970's - mainly from Cardiff main Renault dealership. Have always received very good, caring and supportive service from Renault Cardiff staff. Kevin Brown [Sales] dealt with the handover of the new Renault Kadjar, taking a lot of time and care to go through paperwork, vehicle controls and new technology options to our satisfaction. He also sought to ensure that we are aware that Renault Cardiff are always available to assist with any queries that may arise at any time.


EXCELLENT.


Excellent all round service


Picking and collecting the car was fine. <br/>I was a little surprised by how long the money for my old car, took to reach my account.


I was really pleased with everything but was exceptionally pleased with our salesman Kevin who deserves a special mention as he was brilliant from the start.


Kevin was very helpful at every point. Very good salesman


.


Heather was easy to talk to and helped to advise me on all my questions about the new car and the delivery procedure. My experience of getting a new car from Renault was efficient and enjoyable.


Highly professional customer service, every person was polite and helpful.


This is our second Renault car from you and the service has been excellent on both occasions.john's knowledge and experience made our desion easier to make.


the sales staff we dealt with were first class--particularily kevin brown who sorted out our requests including obtaining a automatic for us to test drive on time after the other renault dealer locally had told us no chance of getting auto to test. So far can only say thank you,1st class service .


Purchase experience was excellent. Everything was explained and in a very relaxed manner.


Staff very professional in dealing and delivering exceptional customer service. Thank you


From start to finish an excellent service. I have purchased new cars from other manufacturers several times in the past and have to say that this experience is up there with the best of them. Thanks


Very pleased with everything


It was really a very stress free and easy decision she gave me all the information which made the decision very comfortable


Exceptional service from Heather. Would highly recommend her.


Happy happy happy


Excellant customer service


Nothing wrong with the sales team, the problem you have is they have a greeting desk as you walk in, she is to busy doing the cross word or word game in a quiz book, this is so un-proffesional on Renault part, she should meet and greet and lift her head up, also i am still waiting for a refund from my deal of 160.00 which was taken from renault for my old clio, over 9 days now, and still nothing.


It was good experience. Welcoming service.


very pleased with overall new purchase provided by Renault Cardiff.


Got my car on motability I was satisfied with the service from start to finish


Heather Jenkins! Fantastic! Knew exactly what I wanted, listened to me, didn’t force me into purchasing any extras. Excellent customer service!! Highly recommend!

  • Sort reviews by:

The original service was good except the car service was not reset after service so I had to go back to get this done <br/>Not a problem just an inconvenience


.


The whole experience was fantastic no issues at all and very friendly service. I evan had a free key battery inslaled which was very nice of you


Competent and reliable service comes as standard. No issues.


Fab people on the service desk. Very helpful. Polite, been a customer for the past 10 years wouldn’t go anywhere else


Polite and considerate


Great service


The initial booking was swiftly done. On other services with other dealers I’ve had video of the work/checks undertaken but did not with Renault Cardiff.


N/a


Good


I think I dealt with Martin on the service desk, he is always really helpful and polite and a pleasure to deal with. I had a set of front pads fitted to my Clio and it was nice that I wasn't pressured into replacing the discs as well - I was told they might need doing at the next pads change which is quite reasonable and makes a refreshing change.<br/>I wouldn't take the car anywhere else for its servicing needs. Well done Renault Cardiff.


Very warm welcome on arrival, and I was asked if I would like a lift.<br/>Told exactly what had been done<br/>When picking up my car it was brought to the door, clean and shiny.


It was very efficient and the team were very helpful.


as my senic is getting very old I was given sound advice as to what would be my best plan, as not worth spending too much to keep it going.many things needed in the next two months to remain safe on the road. will be buying a newer used senic in the next few months. thanks to advice from John (front desk) and the mechanic who talked me through the jobs needed and costings. All very helpful and honest with me.


Very friendly staff <br/>Always recognised as a returning customer <br/>Work carried out in time frame <br/>Car washed returned in tip top condition


My current Renault is my 6th car from this manufacturer and I would recommend Renault to anyone looking for comfort, reliability and value for money.


Satisfied with work carried out apart from problems previously mentioned which were resolved immediately on taking the vehicle back


Nothing else to say score says it all. <br/>I had no problems and first class service.


Cleaning the car was a lovely touch.


Very good service from Renault


On this review I haven’t been able to select anything under 7 so a unfair questionnaire, the service was poor with limited updates I had to consistently involve Motorbility to get anywhere


Couldn’t fault the service I received from John Stokes at Renault. Everything was perfect from start to finish. Thanks so much.


Completely satisfied with the reception staff, the sales staff and the back room guys who do the repairs etc. They are all magnificent.


The welcome was good offered coffee whilst waiting for car and all work done was explained fully


It's always a pleasure visiting Renault Cardiff, everyone is very friendly and helpful, and the car is always immaculate, plus we get a morning in the city!


Excellent in terms of the service. The only issue was that there was a paint chip on the car and I was told that someone would telephone me the following day to discuss and agree a solution. I received no follow up telephone call.


Great customer service


Courteous efficient and reasonable


Na


The whole experience from start to finish was very good and seamless.


I was kept informed at all times prior, during and after service and I felt the advice I was given to be very pertinent and personalised to myself. This makes me feel a valued customer and not just a statistic.


Friendly customer care, good courtesy car.


always friendly<br/>like being able to drop off car day before<br/>like car valet


Friendly welcome. Work carried out satisfactorily


.


Waiting for the showroom to get back to me regarding a part to be fitted


.


You have great staff at Renault Cardiff. We are always made welcome and I think it's John who is the face of the servicing dept is always most polite, patient and informative, a credit to you.


We have been really pleased with the customer service that we have received from the team in Cardiff. As a result, my wife has bought her new car from them and so has my daughter. We wouldn't hesitate to recommend them to anyone.


No further comments


I have dealt with Renault Cardiff for a great many years,I was always totally satisfied.<br/>All the staff from front reception to payment of work carried out.<br/>John has always sorted everything personally,Heather on sales could not be more helpful.<br/>I will always support Renault as indeed they have supported me.<br/>Well done Renault!


I have always found the staff to be most friendly and helpful


Everybody was friendly & I had a very good 1st experience of Renault customer care.


I'm still waiting for a replacement bonnet stay! I was told i would get a call when part came in but no reply yet! Service and mot all good


Very professional and a quick service


I was grateful that the car could be fitted in at short notice so that I was still eligible for free service.I had rather a long wait before pick up,but that was not a problem.Many thanks.


I have used Renault Cardiff for a number of years and have been completely satisfied with the service they provide. 1st Class


As I had broken my wrist the garage arranged to have the car returned to me by a member of staff. I have since been away so am not sure whether there has been a follow-up call as usually happens.


John Stokes and the service counter team are excellent. Keeping me informed throughout my cars service. Fully explaining what was required and why. I would recommend John to anyone.


I feel very happy leaving my car with Renault Cardiff, knowing that all work will be carried out efficiently and effectively by well trained technicians, and that I will always receive a courteous welcome from the service desk.


John was very kind towards me, he is a real asset to the Renault Group n Cardiff.


The service has always, but particularly this last time been excelent, but I always have the impression that the cost is really high and I feel that the parts are a big contributing factor to that. If the cost of the parts could be reduced, therefore bringing slightly down the cost of servicing the car in the official Renault Dealer, I wouldn't consider taking the car anywhere else.


Very efficient service, annual visit hopefully.


The lack of communication at the start was not a good customer service experience. The car was only 15 months old and in the garage for 30 days. The hire car first provided was not suitable as I couldn’t fit my baby’s pushchair into the boot - that took nearly two weeks to resolve and to get a replacement vehicle which was too long in my opinion as we couldn’t go out as a family without the pushchair as I also have a 5 year old. More phonecalls to keep me updated as the car was in for such a long period would have been appreciated - I had to chase for every update.


Very professional approach and had all my questions answered


Everything was easy


very good man on the desk


Great service friendly and knowledgeable staff


The man in charge of the servicing section, Mr John Stokes is always helpful and accommodating, making sure that not only is the work done when it is convenient for me, but that it is done well . I have also always met with polite helpfulness from other members of staff and never kept waiting for too long. If there is a short wait, there are newspapers to read, and offers of coffee.


Kept me informed throughout the service. Very helpful and friendly staff


The service manager (John) always polite and nothing is to much trouble for the whole team. I have been taking ours cars here for a number of years, while we are still buying from Renault Cardiff I will always take it there. Excellence is what I strive for and that is what I get. Thank-you


John was very kind and helpful and carried out the service as requested .


all good thank you


Efficient. Always very courteous and friendly.


They sorted out service that had been booked on line and they had no record of it being booked in. If they had not done this I would have waisted a day off


Professional


ALL THE STAFF WERE HELPFULL AND TOOK THE TIME TO SEE THAT I WAS OK WHILE I WAITED FOR MY CAR, BROUGHT ME COFFEE AND TOLD ME HOW LONG BEFORE MY CAR WOULD BE READY, I AM DISABLED SO I WAITED FOR MY CAR. THE STAFF MADE MY WAIT COMFORTABLE, THANK YOU.


I have been a renault customer for many years and I have always received a good customer service as too does my work colleagues.


The staff were very friendly and helpful.


As always,<br/>Great staff and service from Renault Cardiff


Very attentive service provided by Mr Stokes. Very happy, thank you


They are very good they offer tea or coffee the only thing was I didn't have transport home but that was not there falt


Fantastic service, great communication throughout.


Very helpful, friendly staff


While my car was with the service department i was impressed with the way i was kept updated on the progress of the work and with the cleanliness of my car when the service was completed.


It was great.<br/>Initial contact good, friendly service, felt welcome and not a nuisance. <br/>Collected car when stated even though they were extremely busy.<br/>Good feed back from the technician.<br/>Very happy overall.


The customer service guy was great and work completed was thorough, the clean of the car could have been a bit better, e.g. hoover seat and carpet and wipe down inside thoroughly.


Excellent customer service.


Fairly good experience


Everything was handled in a professional and knowledgeable manner, I felt that the staff were enthusiastic about Renault Sport models which made me feel happier about putting my vehicle in their hands.


Friendly, helpful staff - based on my experience so far, I would highly recommend Renault Cardiff to friends and family. Thank you.


We always get excellent personal service from John Stokes at Renault Cardiff. The car was only in for an MOT test on this occasion, but it was ready for us on time and delivered to the showroom door for me to collect.


Always excellent service and customer care


I am appauled that i have bought a car where i was promised 2 free services. I have a signed document completed by the person that sold me my car and still i am having to chase renault cardiff for it although i was promised I'd be kept informed about the matter. In relation to your customer service for the car having a service it was brilliant but the fact i personally think you have misold me my car is appauling. If i were to miss a payment on my finance i would be penalised yet you have done this and have not taken ownership of the fault.


Went in for 3 year service and mot i was completely satisfied and will return again


Very good and friendly experience


Special thanks to John Stokes who looked after us really well. My wife and I both live in Barry (as does John) and he offereed to collect and return the car for servicing and repairs at any time in the future which we thought was a very nice, personal and professional touch.<br/><br/>John also collected the car from the customer parking area and brought around to the main entrance for us to take over. Brilliant levels of customer sdervice.


I am a regular customer over many years & the care/attention given my your reception team, especially John Stokes, is excellent.


At Renault Cardiff,I feel that the service and sales team value my commitment to the brand and appreciate the opportunity to justify my loyality to what is in my opinion an outstanding team.


Service with a smile, always happy to help


Good


Friendly staff, always happy to help and give full info about any work done. Always happy to take a look at my car when I think work is needed, they always work thoroughly and are honest in their opinions of work needed.<br/>I would always recommend Renault Cardiff


John helped me save money by advising me to contact motability re a repair. I am currently training for a marathon and pushed 9 miles to pick my car up. John gave me an ice cold water and looked after me well. He was polite and helpful and left me a happy customer


First class service from all staff


The staff treated me very well, and the servicewas excellent .


Good customer service and excellent work thanks


I’m very happy with my visit and car service, everything was dealt with quickly and efficiently. Friendly people and my car was returned clean! Many thanks


Quick, efficient


Very good


I always happy with the outstanding customer service which is friendly and informative and really appreciate the coffee that is on offer whilst you wait .


Always very friendly and helpful


Renault kept me updated with the progress of the work and completed the repair earlier than expected.


took my car for an intrem service the service man who dealt with me was very good.


MoT test showed a suspension fault. Car was booked for service as well. Test, service and repair was done in three hours and car returned at stated time in perfect condition. All organised by service desk, Mr John Stokes, in his usual cheerful and efficient way. He is a real asset to Renault Cardiff, as are the mechanics behind the scenes.


Easy to communicate with, p,easant and helpful staff, problem resolved, a happy bunny. Thanks


from the time I arrive at the Cardiff showroom I am made very welcome,the first person I deal with is john porter,who I must say is always very professional at is job and a pleasure to deal with,all the other staff are excellent and always polite.


Satisfied


The service and MOT were carried out as agreed whilst I waited at Renault Cardiff. The staff were friendly and informative and the price was as quoted beforehand. The waiting are was pleasant and drinks were provided.


Picked up my vehicle which made it much more accessible to give to the Cardiff dealer


very good


ccc


Always have a great experience at Renault Cardiff, staff are very friendly and helpful, always keeping me up to date even if I have a long wait.


My vehicle was in for a MOT, during the safety inspection an oil leak was spotted. This did not affect the MOT but I was informed about it and the fault rectified at a fair price during the same visit.


I have visited this garage twice, first time I booked their curtesy car but was then told I couldn't take my very small hairless dog in it incase someone used it after me with an allergy, this is ridiculous as I might have eaten a a packets of peanuts in the car and someone with a peanut allergy could use the car after me.<br/>2nd visit I did not request a curtesy car, I was asked if I needed a lift anywhere and when I replied yes back home, approx 2.5 miles I was told this was not possible


Always very polite, friendly and I feel at ease when talking with the staff many thanks :)


John from servicing went above and beyond for me and did an excellent deal. He sorted issues with my laguna coupe and wind.


There were some parts left in the car that I couldn’t identify and the cleaning of the car seemed quite superficial as the foot wells still had bits in them so did not appear to have been cleaned. Apart from that everything was fine.


As always, John Stokes and his colleagues were welcoming and efficient.


My motorbility car went in for Mot - picked her up from my house & returned really appreciated - but car wasn’t cleaned not sure if would after just Mot


NA


Very good


From John at Reception to Lea in the Workshop my Renault Kangoo Service,Maintenance and MOT where handled with utmost professionalism....always a pleasure!Refreshments on hand,great coffee....sadly no biscuits...newspapers to read.All good!


Greeted with aplomb on arrival to Renault Cardiff.<br/>Staff very courtious.<br/>Received my vehicle after service in a clean condition.<br/>See you next March.<br/>Thank you.


Overall satisfide


The problem I have with the rlink system is still the same and I am having trouble making further contact.<br/>I have only had the car approx 6 weeks and this is not acceptable to have a key part of my in car experience not preforming properly


The service was faultless, I continue to receive fantastic service from Renault Cardiff. John Stokes, as always, provided exceptional service.


I have been 100% satisfied with all of my visits to Renault Cardiff - From my initial contacts to arrange services, (invariably with John Stokes the Service Manager who is a joy), being driven into & collected from Cardiff while the service is carried out, to collecting my post service / cleaned & polished car, the whole experience has always been faultless. Although my free service warranty is now ending, I have taken out an extended warranty & will definitely continue to travel to Renaualt Cardiff for my future car care & servicing.


Shuttle service much appreciated.


.


Excellent service


Service Manager John Stokes ensured my car was booked in as quickly as possible and repaired to the highest standard. Customer service is second to none, I would not consider changing from Renault because I have always been treated as a valued customer.


I received good service from Renault Cardiff


Satisfied


Very happy with all my dealings with Renault cardiff


The team are so welcoming, nothing is too much trouble, always go the extra mile which makes all the difference


I was completely satisfied with level of support, recommendations and explanations given to me by Renault Cardiff concerning the on going maintenance of my vehicle as well as their prompt response when work was identified as being necessary.


Friendly and helpful. Have marked the cleaning down as in other garages car has been cleaned inside with a hoover mine still dusty etc. Coffee machine better in Newport Renault ...<br/>but people and service better in cardiff


Renault Cardiff are amazing John Stokes is a credit to your company keep up with good work silm...


just great


Great service!


I have always had an excellent service from Renault Cardiff whether it be buying my vehicle and/or servicing.


Very good service and pleasant helpful staff a good advert for renault


John Stokes always rises above and beyond every time I visit. He makes it an absolute pleasure and cannot do enough to ensure I get excellent treatment and that I understand exactly what to expect. He deserves an award, pay rise and a new bike for his cycling.


Everything was excellent as usual


I have always received a first class<br/>Service from the sales team and John<br/>Stokes & the service team.


The servicing gentleman was very friendly and tried to resolve the problems that the dealership we bought our car from created. He wasn’t able to fully resolve them but tried his best and offered me solutions. He also explained the servicing plans available to us well and made it as stressfree as he could given the circumstances. <br/>He also gave us a free key holder and tried to resolve the problems we have had obtaining our servicing booklet. He wasn’t able to help with this in the end but I felt confident he was trying his best to give us a good experience at Renault cardiff after being let down by our dealer in Gloucester.


.


All ok


made welcome with a cup of coffee and a biscuit


Very good


Great welcome, job done as I expected, free coffee was nice. Perhaps a food machine whilst waiting.


Very good experience 10 out of 10


The team respond calmly, patiently and clearly to any approach. They are always efficient, well organised and welcoming. Work is invariably completed on or before time and I am always informed of developments. Videos of work carried out are informative and reassuring.


I have always been treated with the utmost respect at Renault Cardiff, and find their workmanship is of a very high standard.


My car was in Renault Cardiff for an MOT & Service, it was the day the snow was falling and a red alert was issued. They processed my car with a professionalism that I have learnt to expect over the years ad it was ready for me to leave for home with plenty of time before the snow worsened. the were unable to wash the car but the inside was spotless. 10/10 again this year.


Friendly and helpful<br/>Service . Was offered lift into town and also a rough time as to when car would be ready. Also had a call to say car was ready -<br/>Which was very helpful


Excellent service.Couldnot be more helpful.


Throughout my time there I was treated to the utmost courtesy, making my visit as painless as possible. Very friendly and helpful staff


I was made welcome at Renault with the offer of coffee, <br/>Courteous, friendly staff were helpfull


I’m a regular customer of Renault Cardiff and wouldn’t go anywhere else. Always very happy with the courteous efficient service provided by John Stokes and the team.


The greeting is always warm and friendly plus efficient. I am kept informed and advised when my car is ready to collect The experience is always easy and comfortable


Excellent service from start to finish.


Last year the Service Manager told me to ask for "collection & return" for my next service.This I did.The car was collected on time(7:30am) and returned in the afternoon after they had sent me a text.


very helpful


friendly staff John was excellent and gave me a personal service. I have been a customer of Renault Cardiff for many years cannot fault the place.


I brought the car in for it’s service and MOT. I was greeted by John and he explained how long it would take, I was waiting whilst it was serviced. I was told to help myself to tea or coffee and I explained I had work to complete while I waited that the time it would take was fine. He told me how to access the WiFi if I needed which was very useful to help complete what I needed to do. He let me know when he was sorting out my paper work and would be 10 mins after it had been serviced and had it’s MOT. John walked me to my car after taking my payment and giving me my relevant paper work. Excellent customer service.


It took 3 -4 visits to work out the problem before it was fixed (still not 100% it's completely fixed). The customer service adviser though was lovely and praise him enough.


Clean and tidy staff not to bad they could keep you more updated on the progress of your vehicle


.


Very good experience at Cardiff Renault very happy with my visit thank you


We took our car in at 9am after waiting almost 3 weeks for an appointment. After handing the car over, we had no contact until 3pm when we called to chase and were told the car had not even been looked at. There was no explanation of the delay, No time estimate given as to whether we would get the car back the same day, no courtesy call despite being promised a call back by both the receptionist and also another call back within 20 minutes from the person dealing with the car. We were on hold for a lengthy time on numerous occasions to attempt to get an update. No notification that our car was ready for collection, we returned to collect without being notified as it wad getting later and later and the car was needed the next day. The car was ready and waiting but we had not been told! When we had the car handed back to us, we were informed that only one fault was fixed as they didn't have time to investigate the other fault which had previously displayed on the dash with an error message and to book it back in. We were very disappointed with this as the car was at the garage from 9am and if looked at sooner it could have been sorted in one visit. <br/>Your staff were notified of the issue when we handed the car over, it wasnt looked at in significant time for the fault to be looked at or fixed and we were told to book it back in which is very difficult as we a one car working family and live 15 miles away from the garage and also need the vehicle to get our children to and from school. I was very disappointed by the way we have been treated on this occasion. We were planning on purchasing another car with yourselves at the end of the year but or experience this time around has put us off a little.


Everything went smoothly right from the start. I received a phone call during the service advising me that I needed two new front tyres. I asked that they be fitted during the service - which saved me the time and trouble of another visit at a later date.<br/>John looked after me before and after the service and couldn't have been more helpful.


Good customer service at reception and the vehicle is nice and responsive. Keep up the good work, thanks.


Couldn’ Fault the service


John and his team were incredibly friendly. The transfer service was also fantastic. Warm welcoming staff with a first class service.


Great


Very helpful and knowledgeable about the problem with my new car


I have always found the staff at Renault Cardiff most helpful, very friendly and professional and always willing to go the extra mile for me. The staff always explain what the problem is, how they can resolve it and the cost. I can’t fault any of them.


It was fine


No other useful comment to make


Arranging my car service and the service itself was stress free! The service manager, John, was so friendly and helpful, going out of his way to make sure I was looked after being dropped into Cardiff and picked back up again. Faultless customer service, will definitely be recommending Renault. Thank you


Very helpful professional staff. The service manager John was very helpful and informative very pleased with his attitude and nothing was too much trouble for him.


My visit to this Renault went smoothly and satisfactorily no more than I would expect.


Very good, I intend to purchase a new Renault next week.


As always, excellent service and customer care.


When we leave our car at the garage we know we will be well looked after and our car will have all the necessary checks completed satisfactorily.


I would go back next time


As a family we have always tried to purchase cars from Renault Cardiff over a number of years and have had good experience with New car sales and Used car sales ,also not to forget the Aftersales reception team (I talked my sister inlaw to purchase from Renault which she duely did<br/>So again The Bridges and Westcott families would Thank all at Renault Cardiff for their excellent service


Lack of communication. Booked a service, so had to make other arrangements for my day i.e missing university. For my service to apparently not be on the system. Had to re-book, therefore losing another day. Due to this I cancelled my servicing agreement. The external service agreement providers did not have me on their records, and said I have to visit the store. Eventually got round to cancelling the agreement. Pathetic and unnecessary waste of time


Great service as usual at Renault Cardiff! Thanks for all your help.


Very friendly and helpful staff.


As I was unable to drive, I was so happy and impressed Renault collected and returned my car, thank you for an exceptional service


I have always been satisfied with the welcome and attention provided by the staff. <br/>David Hughes.


Issue was explained clearly and resolved satisfactorily


Having been a customer of the dealership since 2003, my loyalty is a result of the customer service I have received on all but one occasion.


John Stokes is always very welcoming and is a lovely way to start the experience at Renault. He is always so polite and is a real gentleman and Renault are lucky to have him as an employee.<br/>We always feel we are in good hands when either he or Richard are there to help us.


Service was conducted promptly and quickly,utilised free wi-fi to work whilst waiting .with coffee available.Advised on progress of service, clear explanation of what work had been carried out and car cleaned.


Very good


.


Once again a great service, it was quick with tea/coffee facilities to hand.


John your service agent is a pleasure to deal with and is a great asset to your company👍


I am always satisfied with the services provided by the staff at Renault Cardiff.


I just want to say that the whole experience at Renault Cardiff was fantastic.<br/>John Stokes the senior service advisor was an absolute joy to deal with and made the whole experience a pleasure. The experience was so good that my father who had accompanied me bought a new car while he was there!


Polite staff, efficient, work was completed quickly & workshop kept in touch so I was able to collect car at my convenience.


Well satisfird situ service provided


I got a call to tell me my car was ready within the time I was told. Really friendly staff and my car come back in tip top condition.


I am always made to feel really welcomed and valued. The service and, more importantly the relationship, between the team at Renault Cardiff and me is key. The relationship built up over the years with John has been brilliant. I know I can always contact him if I have a problem and it will be resolved. I also really appreciate the videos of the work as they make it even clearer as to what has been done to the car. How can you make it better??? Keep doing what you are doing!


My experience was fantastic, no problems and very friendly staff.


I am new to Renault ,it was my first experience at the Garage as I bought the vehicle in Cardigan,OEDavies,it needed am MOT and it received its's first proper service.<br/>I asked John if my concerns could be looked at e.g.adjustment of lights and tyre pressures and this was done for me and a report in writing.<br/>I was very impressed to receive an e mail with a video of the condition of the tyres and brakes it was reassuring.<br/>I am a widow and fairly new to Cardiff,and now feel much more reassured that I could call in regarding any concerns about the car ,the team were heplfull, amd this means a lot when you live alone,and also the car maintenance is something I didn't have to worry about when myhusband was alive.


All members of staff are friendly and cannot do enough for there customers


Relaxed experience <br/>Thamk you


Parking is a problem tbat could be improved


initially service team were not aware I had taken out extended warranty on my car which covers me for parts and labour. Once resolved however excellent service and very attentive staff.


In my words it was a pleasure in taking my car to renault they did a great job and velated my car as well as washed it customer service was excellent thanks


Superb experience from start to finish. Excellent well done Cardiff!


Always friendly and get my car ready on time when I need it. Always get a lift into town to which is really useful .


A very good service, felt welcome and car service was carried out on time. The only negative is that a week after my car service I found that the oil dip stick had not been put back into the engine and that oil was leaking onto my engine.


John Stokes is very helpful,and has a great deal of knowledge about diesel petrol cars.


Always find staff welcoming,clear and concise in explaining work and find the free check a good idea.


My wife, daughter, son And myself have been dealing with Renault Cardiff for many years and are quite friendly with most of the staff it’s a good experience.


it really is a pleasure to go to my penarth road dealership. i usually wait, (enjoying the break from rushing around) and, plied by fab black coffee, and taken care of my the super guys and girls behind the desks, and kept up to date regarding progress of work, i wouldn't think of going anywhere else.<br/>please praise all the hardworking staff. keep it up! x


As part of my servicing agreement my car was collected serviced and returned the same day perfectly clean,l a very satisfied.


My car needed an MOT. Completed more quickly than anticipated. Staff very friendly and helpful giving clear information. At the end car beautifully valeted . Coffee excellent while waiting- in proper cups. A very pleasing experience.


Great expetience


Completely satisfied


Very helpful and professional


I have been buing cars from Renault Cardiff for the last 13years <br/>Heather Jenkins looks after me when I purchase my new cars<br/>John Stokes looks after me for the Service and should I have any problems he sorts it out for me no straight away<br/>I live in north Wales but my daughter lives near Cardiff so I always have my service done at Cardiff and when I need new tyres I call John so I can pop in when I am in the area<br/>Always a warm reception its a pleasure to visit


I wish that all traders in all fields of business put this much effort into customer satisfaction and quality work, thank you , D H Barker .


I have two Renualt vehicles and they are both maintained at the Renualt garage . I am always very well looked after and never have any problem, I would definitely recommend to all my friends


-


It was friendly and professional.


Would take car there again


The car I have is a bit oldish now, but I know that whenever I have a problem, I can leave it with Renault to sort it out satisfactorily.


The staff were very friendly and kept me updated every 15mins and always asked if I wanted coffee I would recommend Renault to friends and family I love my car and will be back in September


Very helpful and friendly


Excellent customer service


n/a


Very welcoming, friendly service from all staff and competitive prices


I am always treated with courtesy and helpfulness at Renault Cardiff. So much so, I wish to continue the experience and have purchased a new vehicle with them.


Provide information on the work carried out, I am yet to reviece any paper work and nothing wasn’t issues with any service paperwork so have no prep for service.


Totaly profesonal


Usual efficient friendly service


Mathew on reception was topman must admit, he's making good of a bad set up


The staff are always helpful


Very approachable friendly staff


always had good service john on service reception has always looked after me well


Always dealt with in professional manner


.


John Stokes is a fantastic individual & a pleasure to deal with. Credit to the company.


Extremely happy with the service that I received.


They were lovely. It was so easy to have my car picked up and then dropped off. They cleaned it and it was REALLY grubby. It took all of the worry and hassle out of the service process and I wouldn't hesitate recommending them.


Very good


A few problems booking car in as numbers were either unavailable or busy. Once contact had been made, I encountered no further problems and service was very efficient and friendly


Really quick. Good coffee.


My third or fourth experience of Renault Cardiff and yet to be dissappointed. Staff and service all excellent.


We were left with no car. A courtesy car would be ideal


Friendly and helpful staff. Like the video update of what work has been undertaken.


Had a Bad experience at another dealership so came to Cardiff for my last service and from that visit will return.


First class service from all of the staff


It was only a MOT but the staff as always go the extra mile.


I found that the service team are very customer focused. In particular the service agent John Stokes who dealt with me and in doing so demonstrated the high standards associated with Renault. He is a credit to the Brand.


Left vehicle with mr john stokes who guided me through the whole experience in a very professional manner


My Captur was put into Renault Cardiff. Great service and communication from all of the team there. Car returned on time and everything done including addressing a small issue with the radio.


Fine, I trust you to trust me to tell you if I have any problem!


The arrangements for the service were clearly carried out and on the return of the car the cleaning personnel had found some money which was duly returned to me.Thanks for being so honest.A very good experience once again.


Only MOT, it took 2 hours which seemed a long time.


The service manager was very professional in his approach and explained in detail the work how found this very helpful and he went out of his way for myself at a very difficult time having been in the middle of my mum's funeral arrangements I was very impressed by his help you either train your. staff very well or you pick some very polite staff you have also got a salesman named Joe who I have purchased cars of for a very long time and he does exactly the same you have certainly got it right well done


I am very happy with the service received


It's sad to hear that my car is terminally sick and cannot be guaranteely fixed by its maker - Renault.


Never had any trouble always been helpful in every way .


the alarm keeps going off telling me that someone in the back is unfastening the seatbelt but there is no body sitting in the back or there is nothing on the seats


From my arrival at Renault Cardiff I found the service provided to be excellent. I was attended to quickly and efficiently.


Excellent service, very friendly staff


Polite and courteous welcome with tea and coffee on hand. Very good.


Service carried out speedily and car returned having been thoroughly cleaned


.


All welcoming and very helpful


The first thing is the politeness of all the staff, and the person who deals with you seems to go that extra mile, that's why I have bought my last 3 scenic's from Cardiff Renault, and know doubt buy my next one.


The guys in Renault Cardiff are always on hand to help and always have the best of welcome for me whatever my reason for coming in. I have full confidence in all the staff and feel reassured that my vehicle is in their hands.


Having been a customer of Renault Cardiff for 10 years I was treated in their usual efficient, professional and friendly manner as if I'm one of the family


Whenever I visited Renault for servicing,tyre replacement or mot I always left completely satisfied.


I had the need to replace a broken fuel flap at very short notice; as the vehicle was due for replacement within at the end of the week. Not only did the team help me at short notice, they exceeded all of my expectations by helping me with a couple other minor issues, fantastic service, much appreciated; a big thank you to all of the Renault Team in Cardiff.


Fab service keeping you up to date brilliant video to show the tbe carried out john stokes was brilliant


Well done


Efficient and simple


A friendly service allways looked after me and my motor never have to wait long to be seen very polite staff 100% satisfied a big thankyou to you all


A fantastic experience. The staff are superb at this branch. It is a pleasure to visit. When my car needs changing it will definitely be another Renault and this is due to the great after sales service.


The car was collected at the time stated - service completed and car returned within three hours.


Professional service


I cannot fault Renault Cardiff...they are fantastic! John in Service is fabulous. Cardiff are certainly an asset to the Renault brand.


Excellent experience from start to finish. Time was taken to make me feel at ease and to ensure that I fully understood what was going to happen to me and my vehicle. I was kept informed throughout and the service/repair was completed within the specified time. I really cannot recommend John Stokes more highly. Excellent.


Great service 👍


John always offers a welcoming smile and gives me confidence in the Renault Brand


Extremely nice staff, friendly and very informative.


Your customer service rep, John, fills me with confidence from the moment I book the car in, and dropping it off and he keeps me informed about work involved and pick up times. I can't fault with him or the mechanics who work on my car. If they have to phone me to discuss the options, they always explain everything clearly. Super service, please keep it up.


Once again I was completely satisfied with my recent visit for an MOT. All very easy from booking to collection.


Very happy with Renault cardiff


Always friendly, always helpful, I know I can rely on the service you provide.


Excellent all round satisfaction


Again an outstanding response from John Stokes at Renault Cardiff, John has responded to the issues with my car with it being as least stressful as possible for me & the problems with my car were resolved within a day and I cannot fault any of his team to ensure my car was fixed as quickly as possible and kept up to date on the progress.


Good service as usual at Renault garage + MOT done. Also the car was valeted. Very satisfied with the work.


Completely satisfied with the service received.


The standard of service matched your usual high standards. As usual John Stokes looked after us extremely well and made us feel very important. Thank you John and everybody


Excellent service wonderful customer services and the service staff were extremely helpful.<br/>Would highly recommend


Car was washed but looked like the windscreen and windows hadn’t been rinsed with clean water or dried off.


John is excellent as always


Pleased with work completed but awaiting call as tyres were also due to be replaced during repair but some misunderstanding so awaiting call 're next visit. Am a community nurse so always schedule work around days I am not working and workshop have always managed to fit me in quickly around my days off.


Warm welcome, listened what wanted + advised accordingly. Gave me updates on progress, and when ready for collection. Advised future mechanics needed and gave good explanation rationale for work. Offered comparable price, time frame allowance and payment options.


The staff and the service were excellent,and would recommend them.


originally my car was booked in for an MOT with renault....day before they had to cancel...the lady i spoke with was extremly rude and unhelpful and told me id have to find another dealer to do the MOT...i was outraged by her attitude.Luckily...i asked to speak to the manager...and he arranged for my car to be collected and MOT done at anither garage..as he understood the situation i was in.....i would like to thank that gentleman for all he did for me....an excellent service....and will definately use renault cardiff again.


Great


As always John Stokes resolved all problems in a friendly courteous manner and I will continue to use Renault as a result.


Very good, friendly staff, clear explanation


Excellent service


Very efficient and friendly experience


warm.welcome always ready to help and always returned my calls and having my car cleaned was an amazing bonus


Really pleased with the service i received at Renault staff are all really helpfull i would recommend to anyone.


Always excellent service given especially by Mr. John stokes


I used the collect from home service so I didn't visit renault Cardiff, but I'm happy with how it was all handled.


John Stokes offers a personal service and always makes the customer feel valued.


Friendly and professional staff. Especially John.


A stress free experience.


Very polite and efficient service


Although the call centre were unable to help me to organise travel into cardiff and back after dropping the car - on site they were happy to give me lifts and also managed to finish the car early to help me.


We have had first class support from the Renault Cardiff team for very many years. They are welcoming, approachable and very efficient.


AS usual the service provided was friendly helpful and efficient.


Excellent couldn't fault anything


don't want to


.


Staff very polite and helpful.Everyone efficient completing the jobs at hand.


I am completely satisfied with Renault.


Great service at Renault Cardiff. Only slight bugbear; I have a service plan, for which I pay monthly, and so do not get the service sheets showing the work that has been carried out and details such as tyre tread and brake pad material remaining, which I used to receive on previous vehicles serviced here. I was told these are sent to the Service Plan provider!


I feel as though all the staff are incredibly enthusiastic about Renault cars and try their best to maintain high standards of service. It is reassuring for someone with limited knowledge of cars. I wouldn’t go anywhere else.


The person R Osborne who dealt with electrical issues was well up to date and kept me informed at all stages to rectifying the problem. I could not ask for more. Thank you.


John your service rep is a pleasure to deal with and always does what he says he is going too. He is a great asset to Renault


Friendly staff, coffee offered, service completed in the time stated.


I appreciated the video of the MOT check. Excellent valet.


The service was very good as it was an unexpected mechanical fault and routine service which was rectified very quickly


Visit to have new tyres fitted, Richard and John are always great and Mark deserves a medal for having to fit the rim bands :-)


Friendly efficient service


Personal & professional welcome from John Stokes who also arranged transport to/from city. Car return 1st class by John after MOT and health check completed. WD & C Kelly


All ok except door seal not refitted


A friendly welcome and a most attentive team of staff.


The fact that the undercover came loose was alarming and completely unacceptable.


Excellent service, with one suggestion. When contacting by phone it can take some time to get an answer.


I had a warning light on for lack of air pressure in my tyres, and had a new tyre changed for a puncture. I was not shown how to remove the warning light. I assume the pressure in the other tyres was not tested as a week later the warning light was on again with more air needed in the tyres.


Superb as always with John,Richard and the guys in the workshop


The staff were brilliant they did everthing possible in making our stay comfortable and informative


Always complete work to a high standard and keep me informed throughout, providing solution options.


I am very satisfied overall with my visit. The staff in contact with myself were very informative and courteous.<br/>I have given 1 for the workshop question as i know nothing about the workshop side. Perhaps you need to reword the question.


The customer service worker is what makes the experience so positive - he is warm, friendly, clear and helpful. He is a valuable asset to your business.


.


Excellent customer service- would recommend you


Receptionist was absoloutley brillianr , friendly , attentive , best ive ever had thank her personally from me


Very satisfied excellent staff service and very re-assuring.


A very minor point - the inside of the car was not valeted as well compared to when I had it MOT'd but still happy with the level of service provided.


We always find Renault Cardiff very courteous and helpful and efficient


I would like to thank John Stokes the service manger for a very professional and caring additue.i would not hesitate to recommend. Many Thanks


Good service and vehicle ready when promised


Service of my vehicle etc was great as always.<br/>However as there were other suspected problems car had to be kept longer and we were not kept informed at all, the only contact on progress was made by us.Generally Renault Cardiff keep us informed but on this occasion we did not get any phone calls and this was very disappointing and annoying


Great customer service. Very helpful staff. Smooth and easy experiences


😋


Satisfactory.


Vety satisfied. They did everything that I expected and the car was spotless inside and out


John Stokes brilliant as usual


Found them all at the dealership, very friendly and helpful and most curtious.


They were exceedingly helpful and informative


Unable to quantify whether the oil usage was excessive. Stated no fault found with clytch


Great service as always from John Stokes & the team.


!


I've never had bad service when visiting the Renault garage in Cardiff


Customer service desk was extremely courteous and helpful at all times, a pleasurable experience


Always very helpful


Cardiff service dept are first rate, RRG call centre are hopeless


This occassion i was completly satisfied with every aspect of my visit .


Great service


The front/customer service staff we welcoming, helpful and polite, the gentleman who took and collected us from towm again was excellent. Just one comment keep up the good work.


brilliant service as usual from John Stokes and the rest of the team. Thank you.


My car was in for warranty work. Worn bearings at the top of suspension struts. Both replaced quickly and efficiently. Excellent customer care as usual.


Always has been a happy experience but this recent problem has only cleared on resetting.No actual fault found


I had a 9:30 appointment for my service and It was not easy to find somewhere to park my car near the showroom.


I have known John at the Service Dept. for a long time and he has always gone out of his way to ensure that I have good customer care. I trust him absolutely.


Very friendly staff it was a pleasure to take my car in for a service and i would recommend renault to anyone


allowed me in early and sorted my demo car....excellent in every aspect....paul and mathew a credit to you and nothing too much trouble


Very good.


N/A


As I said in the previous step, my gripe is not with Renault Cardiff but in the design of the valves.


VERY GOOD OVERALL EXPERIENCE


Always excellent service, which is why last two vehicles have been Renaults


Very satisfied with the overall service.


Excellent Professional service with the offer of transport into Cardiff.


Very friendly and reliable service. Would definitely recommend and use again.


John Stokes at Renault Cardiff deals with both my wife and I. He is very professional, friendly and provides excellent customer service.


There was a delay with no-one serving on the maintenance desk when I arrived. And life is too short to have to do SMS and web surveys every time I have my car serviced!


It is always a pleasure to deal with Renault Cardiff - Cardiff. The staff are always friendly, helpful and very welcoming. I have never had to complain about the standard of workmanship carried out on my vehicles over the years that I have owned a Renault.


The staff were very good ,the service i had was excelent .


Fantastic service, very quick with friendly staff. Would highly recommend to anybody.


Excellent service


The team at Cardiff Renault are brilliant top marks to all those people involved with my repair


Staff are always really helpful, listening to feedback and offering advice; overall a really good service


Very efficient. John Stokes was very welcoming and attentive. Willing and happy to help. Couldnt fault it.


No comment


I've been a regular customer at Renault Cardiff since buying my first Scenic there in 1999. We've always had our cars serviced at Renault Cardiff and continue to be impressed with the service and friendliness of the staff. We are always well looked after by John Stokes.


Very helpful staff


John kept me informed during the day and advised me appropriately. Good communication


felt valued


Always find everybody helpful, and friendly towards me.


Good garage


Renault Cardiff always give a great service & response to any queries on my vehicles & the staff are extremely pleasant & welcoming and know you on first name basis which is a lovely touch & the Service manager John is a pleasure to speak to & an asset to Renault.


G


Both men on the reception desk (richard and John maybe?!) as always very friendly and helpful. Updated on the work through the day, happy with my service and mot. Renault Cardiff service staff are great and the reason I will always go back to Renault


Thanks to mark for all the info, he kept in touch with me and explained all the problem I had with the braking system and I new the cost before work was done 10 out of 10 for that and Andrew was very good on handover of the car both a credit to Renault Cardiff.


Though my car has needed certain attention to fix it - I am always confident of the service I receive in Renault Cardiff. The welcome on the door is always lovely and both John and Richard on the service desk are always kind and helpful.


..


As a disabled person they picked my car up from my home and returned it on time.


Matt was extremely helpful dealing with our service.


my son-in-law brought in for routine service - one year - he told me no problems. Yet I had a video, saying the tyres were fine (not much wear, not surprising only 8000 miles) but the comment from Renault was the tyres were "budget". I responded by e-mail saying I was surprised that Renault sold me a new car fitted with "budget" tyres. I have no reply yet, sadly.....


Third time with recurring fault !<br/>Why?


The service is excellent.mr john stokes always gives me excellent service,I can't praise him highly enough.


-


I always have a courteous and friendly welcome. Never had any problem over the many years I have been with Renault Cardiff.


Overall experience was very good but after paying for the service, I realised, a few days later, that I'd already had a 3 year service plan in place. Contacted the dealer and a refund was organised but it should have shown up on my records in the first place. Refund was received the following day, so well done Cardiff!


The staff were very helpful. I had to drop my vehicle off early in the morning and get a lift to work. The gentleman who dealt with me made sure he was there to accept my van on both occasions. He was very helpful.


Booked in for a while you wait service quite quickly after calling. Service took the time I was told it would take. No problems encountered.


Fine


John the guy on the service desk is great and a real credit to the company


Completely satisfied


Excellent service


when dropping off my vehicle I found that I had to wait around to hand over the keys as the job description had not been handed to the reception desks and the person answering my queries had to go to the workshop to find the person responsible. I was then asked to wait again until that person could be found. In the end my husband took over, left the keys and asked the person on reception to deal with it.


efficient


me and my son went down we was offered a cup of tea or coffee <br/>we waited about about 80 min,s that was really good cant fault<br/>them


The customer service is always good at the Cardiff show rooms.


Quite happy with the overall experience having used many other dealerships over the years.


Was so much better this time with the service provided of my car being picked up and returned to me which I wasn't made aware of last year (until I spoke to the Manager) in where I had to book time off work to bring it to the service depot myself. So overall a better experience this time around.


Great service as always, i have going to the cardiff branch for 8 years. Plus purchased are last car there. Another excellent deal done. The team there cant do enough for you.


Brilliant very happy.<br/>Only one small thing in terms of cleaniness my wing mirrors were missed.


Very easy to book in all staff friendly..helping in every way.Really good feddback finished on time they said.Fab email video to show the service they had done excellent service


I have always found the staff first class and i have purchased a number of diffrent cars and vans from you and recomended you to lots of friends and family who have purchased cars


From the time I delivered the vehicle, dropped in Cardiff by a driver, collected on time by this same driver, to collect the car I thought the service 1st class.


I was pleased with the customer service, staff were polite and welcoming however the problem wasn't resolved


Staff are really polite and helpful


Excellent, the staff were so friendly and efficient. Will be returning when my car needs a service. My visit was for MOT.


Always made to feel like a valid customer by John (Stokes?).


Easily booked online and confirmed by text messages.friendly staff and generally very good customer service.


Always excellent service from all the staff


Very good, sound on video could be better.


I have no problem with Renault Cardiff.The staff are fantastic, always ready to go the extra mile for their customers. Even remember me by name - brilliant.


a


No negative comments. Everyone was friendly and helpful.


As per usual, the service from John was fantastic and the team at the garage have done a cracking job


The service is consistently good and we are always looked after well


I chose not to have my car washed becaise of my own time constraints, so could not answer that question. had a tyre change but the sensor notifications insdie the car are still appearing. Having a tyre change should be simpler than it is. Should not require booking an appointment. Either bring it in and leave it or fit while you wait.


Satisfied with the service


Excellent work, just wish courtesy car had been offered.


.


Arrived, booked in, courtesy car ready, seamless. Not sure if i would be able to get back by time they closed, no trouble. Could,nt complain even if i wanted to. Excellent service.


I have been using this dealership since 1995,during that time I have purchased ten new Renault vehicles. Need I say more?


Booked in for MOT as well as service as confirmed by email, no MOT done. Informed of problem with drivers window - no part despite someone booked in after me but collecting before me having same part replaced. Being told if I wanted window done would have to come back & Renault would pay 75% - if your a design fault you should have parts and pay to replace!!!Not a clue what wrong with my A/C. Waited hour and half to be called back with estimate of collection time and no one bothered- response from service colleague was “it wasn’t me, not my fault”. Will never use again, have bought all my cars from hers for last 14 years will not buy another..


I have used this dealership for many years and continue to be pleased by the service and pricing.


The person dealing with me has always been most helpful and courteous and remains so. I am always happy to deal with Renault.


I brough my car in for a Service and MOT. The customer adviser was Mr John Stokes. I found Mr Stokes to be very professional and very able to answer any queries I raised so making me feel confident with the overall visit. Mr Stokes was also friendly and helpful with small things (wich make a difference) such as helping me locate my car after the service.


.


John was really helpful and brilliant service


As usual, the experience at Renault Cardiff turned out to be a pleasant one. The work was carried out as expected and the customer service was of a high standard. A lift into town whilst work being done is a great idea. Guaranteed future loyalty on my part.


I thought that the service was very professional and the people we dealt with very knowledgeable and polite


Picked up from work and delivered back same day, could not fault it.


No fault with Cardiff at all but concerned with leaking tyre valves


John stokes is an absolute credit to your company.


All ok


Contact with reception and technician very good


When booking the car in for MOT and Service at 08:00, the lady at the Service Desk was struggling as a fellow colleague had not arrived at work; Their were plenty of Sales Staff etc. that seemed to be wandering around aimlessly; it's a shame that they didn't lend a hand to help her out and make the booking process less stressful all round!<br/>I was sent a video link to my phone mid day showing the underside of my car and tyres via a body-cam link. No clear explanation as to what stage my car was at during it's Service or MOT, so I rang the Garage only to be told it's not ready. I find that gimmick a complete and utter waste of time, as most people couldn't tell the underside of their car from the back of their washing machine, what's the point?


Nothing really to add. All my experiences have been good.


I've always found on my visits that the staff are ever so friendly and they can't do enough for you. The senior advisor John is nothing less than excellent. You should have staff like John in all of your dealerships


The recent service the staff went beyond what was expected <br/>Well done all staff at Renault


Very satisfied


From the time you enter Renault the'Service Team' make you very welcome !why they even made me a cup of Coffee we were given the price we had to pay and when we said we were in no rush for the vehicle as we were going into the City Centre They offered us a lift in the Renault transport .Renault Cardiff go out of their way to spoil you .I have been dealing with Renault Cardiff since 1996 and long may it continue Many Thanks Colin Pirie


As usual a good and positive experience.


Friendly staff always helpful good workmanship quality parts reasonable prices


The service was completed on time and to my satisfaction


Very pleased,and delighted with the overall appearance of my vehicle when collected.


Car collected & returned to home - work undertaken good.


Had phone call to contact by telephone which I duly rang and got no answer.


The service at renault is much more professional than at my previous company car provider's,<br/>Really with the replacement tyres they fitted but had to wait quite a while.


I was informed that I needed 2 front tyres. Nobody questioned as to why a car with only 9500 on clock needed tyres. I took car to specialist tyre dealer who informed me that the wheels were not alligned correctly & that was the reason both tyres on inside walls were worn. Why do a service & not check why tyres worn so quickly really really disapointed with Renault. These little things never happened to me at BMW or Lexus. It will be interesting to see what you do about my experience!!!


Waited for replacements key for 10 months<br/>Service came back on following day along with anti pollution alert which I'm told is due to the software update you done.


We have always had first class service from all the staff from the sales staff and the service desk staff John Stokes and Richard always so helpful never kept waiting very long can not fault any of the staff thats why all my family buy Renault cars from Your Penarth Rd dealership wonderful treatment from them all Please pass our thanks to them from all the Enticknap Family Penarth


The staff were very helpful and friendly and were able to explain what the procedure was. <br/>I felt relaxed and happy to have Renault Cardiff to service my car. The pick up and drop off was a great help to me as well.


Very helpful and very obliging.


Excellent customer service from the lady who dealt with me at the desk as she did on a previous occasion, much appreciated


In the many years I have been a Renault customer, I have enjoyed complete satisfaction with the servicing of my vehicles. Always a warm welcome, sound advice and every consideration. Renault has a 'jewel in the Crown' in John Stokes, Senior Service Adviser. He always displays courtesy and competence whenever I have visited. I have observed him on countless visits when dealing with a range of customers..young or old, each customer receives his individual attention. His approach is a priceless asset which serves Renault so well.


Always very proffesional


Every thing was fine. A door to door service would be appreciated.


They were quick efficient very helpful polite all you could ask for


N/A


Always completely satisfied, and have been for the last twenty years!


Efficient and well organised


As usual the experience and performance of the Renault system & staff was very good indeed.


Very satisfided with the annual service &later MOT.<br/>Thanks to all concerned.


My car has been serviced by Renault Cardiff and the MOT done for the last 3 years and I have always been very pleased with the service given.

  • Sort reviews by:

  • Would recommend
  • 20/03/2018

[no comment made]


  • Would recommend
  • 20/09/2017

[no comment made]


  • Would recommend
  • 17/09/2017

[no comment made]


  • Would recommend
  • 11/09/2017

[no comment made]


  • Would recommend
  • 04/09/2017

Whilst I am happy with my new car i was a little disappointed with the finish of the car I understand it's a 2013 plate and you always pick up scratches and chips I was told £105 was all the car needed to refurb 2 wheels and buff or mop the bonnet and front panel circled in yellow however on viewing the car it was then noted that 3 wheels needed to be done not 2 so I would like to know if that was the resin behind the paint work not finished to the standard I expected in saying that the salesman was very helpful 10 out of 10 sorry to have to bring this to your attention but I feel I have to mention it as I was a bit disappointed


  • Would recommend
  • 02/09/2017

[no comment made]


  • Would recommend
  • 30/08/2017

NO.


  • Would recommend
  • 29/08/2017

Staff were knowledgeable and helpful, I feel the car could have been better valeted however.


  • Would recommend
  • 27/08/2017

No. Really great service from David Cornish. Thank you very much. Loving the car ????


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 27/08/2017

[no comment made]


  • Would recommend
  • 26/08/2017

[no comment made]


  • Would recommend
  • 25/08/2017

[no comment made]


  • Would recommend
  • 24/08/2017

I have great service from Jose, the only thing I would suggest that your sales team run through the media centre on pick Up I would of found it helpful, apart from that small thing broken service. Love my car.


  • Wouldn't recommend
  • 23/08/2017

Weeks after collection of my vehicle I am still waiting the offered £200 gesture for delays in collecting my car. Promises received and lack of communication have soured the whole Renault Retail experience.


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 21/08/2017

No. Really pleased with customer service received. Dave took a video for me to get a better view and understanding of vehicle before we drove over to see it. He took the time to keep in touch with me about other interest etc


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 19/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

[no comment made]


  • Would recommend
  • 14/08/2017

[no comment made]


  • Would recommend
  • 13/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

Can you tell me if the car was serviced before I picked it up as it has been marked off in the service book please?


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Wouldn't recommend
  • 08/08/2017

Following the delivery to my home of my new used car on Thursday 27th July 2017, I saw new damage to its bonnet. I immediately phoned to register this fault, but was unable to speak to the sales executive, David Cornish until that evening. I spoke to his manager today,Tuesday 8th August 2017 and it is his contention that this was existing damage rather than new. I do not accept this, having photographed the car prior to its purchase and it can be seen that there is no damage at all to the bonnet area around the Mini emblem. I am being stonewalled by the used car manager, with no recourse other than to register this as a formal complaint. I have the documentary proof to show that this is new damage that has occurred between my viewing the car and its delivery. Why should I have to pay for a repair that was not of my making ? I may have expected this from a small used car outlet but not from Renault. I ask that an impartial manager review my evidence and settle this dispute before further action is taken under the Consumer Rights Act. Please contact me via email or phone. These details are with Renault Cardiff. Regards,Trevor Ashford


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

no


  • Would recommend
  • 07/08/2017

I wasn't told about any future things I should be aware of buying a pre reg car such as first service oil change etc. I understand that I bought my car from the used car sales however my car is new and I don't feel I was given enough information about running a new vehicle


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

Very pleased with my purchase. The car was in excellent condition with low mileage. Also priced very well which saved the usual haggling for a used car (which I hate). The salesman I dealt with, Joe, was very professional. Made the whole process very easy. He explained the benefits of the finance and insurances he was able to offer without ever being pushy. Would definitely recommend and wouldn't hesitate to return in the future. Thank you.


  • Would recommend
  • 04/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

I paid to have my vehicle delivered to my address therefore the aftersales department was not applicable. Although the Sales Representative specifically requested that the Valet's clean the roof this was not actioned. I was, however, offered the option of getting the roof cleaned and billing the Valets which would have been difficult for me to achieve as I use the van daily for work therefore I chose to clean it myself. I did not expect, however, to receive a vehicle with the roof covered in bird droppings and therefore it was very difficult to remove these stubborn stains. I did, however, appreciate the Sales Representative's offer. I was going to ask for a touch up stick for future use but I have not found the time to make this request. Overall I am very happy with my van and would still recommend Renault Cardiff.


  • Would recommend
  • 01/08/2017

[no comment made]


  • Wouldn't recommend
  • 01/08/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

Great service and thrilled with my new car


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

[no comment made]


  • Wouldn't recommend
  • 23/07/2017

Work on the body work of the car that was promised to me prior to purchasing the car was not completed before I picked the car up and some of the things that were done were substandard. The car is booked in next Friday to have it finished / redone. Fingers crossed I get a good outcome this time.


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 20/07/2017

[no comment made]


  • Would recommend
  • 17/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

Following an acceptable experience and having owned the car for two weeks I am, so far, very happy with my new vehicle. I do however have a couple of comments which concern me. I asked if it would be possible to change the 19 inch wheels for the 17 inch wheels and was told that this would not be a problem and they were changed. The vehicle had only covered 2300 miles so I am very surprised to see that the two replacement front tyres only have between 3 and 4 mm of tread remaining. I would have expected to have replacement tyres commensurate with the mileage covered by the vehicle. Secondly I was promised a touch- in paint stick in Flame Red to repair a minor but deep scratch on a door sill which was not there when I viewed the car. Having not quibbled about the deal offered and paying £17400 for the car I feel a bit shortchanged in being given 2 tyres which would fail an MOT on this 7 month old car with 2300 miles on the clock before it reaches it's first birthday. Your comments would be appreciated.


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 10/07/2017

I knew most of the after sales team from my last Captur that is why I changed my car they are All first class and a credit to Renault and in Shaun Morgan he was s very helpful salesman


  • Would recommend
  • 09/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

David Cornish was very helpful and had plenty of time to explain everything which was very helpful. I have one query however - I'm not sure how the tyre insurance works - who do I contact when I need help? Re the aftersales department - does that refer to service department? If so I know where that is.


  • Would recommend
  • 06/07/2017

[no comment made]


  • Would recommend
  • 06/07/2017

I bought my car without seeing it as I live in Kent. I had test driven one locally so knew what I wanted. Renault Cardiff we very helpful all the way through from my first enquiry to delivery.


  • Would recommend
  • 05/07/2017

[no comment made]


  • Would recommend
  • 05/07/2017

The one thing that really impressed me was that the salesmen allowed us to look around the cars and didn't "pounce" on us as soon as we arrived.


  • Would recommend
  • 04/07/2017

I have taken the vehicle to SJ Cook body repair workshop to submit a warranty claim to re-position the front bumper as there is a gap on the drivers side. Waiting for decision on warranty claim. Submitted Tuesday 3/07/17


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 03/07/2017

No all points were covered in a very professional manner


  • Would recommend
  • 30/06/2017

[no comment made]


  • Would recommend
  • 29/06/2017

[no comment made]


  • Would recommend
  • 28/06/2017

[no comment made]


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 25/06/2017

[no comment made]


  • Wouldn't recommend
  • 21/06/2017

[no comment made]


  • Would recommend
  • 19/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 16/06/2017

Dissapointed that the car developed a fault after 150 miles, the polution sensor failed and has now been fixed by Martins in Basingstoke. Renault at Oxford were totaly usless and most un-helpfull. For a fault like this to happen so soon I find most disheartning. No to the abve questions as these were n/a.


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 14/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

Exceedingly happen with the service from Will. Would definitely recommend to friends.


  • Would recommend
  • 12/06/2017

The air vent was broken on delivery


  • Would recommend
  • 12/06/2017

Sold over the phone and delivered to Derbyshire so test drive and aftersales not required. Will use local Renault in Chesterfield.


  • Would recommend
  • 10/06/2017

No when I purchased the car your sales executive Lee told me any questions just call and he will help. I have already done this and he was as good as his word. All the staff I dealt with at your Cardiff store are a credit to the Renault Group. If it had not been for Jose Gomes I may have brought from the Swansea store. Jose was first class.


  • Would recommend
  • 10/06/2017

I picked my car up on the 31st of May and a couple of days later drove over a speed bump and there was a rubbing noise coming from the front suspension also the air con doesn't work. ( I assumed coming from a Renault dealer I wouldn't have to check over to see if everything worked) I'm a bit dissdpointed that I have to wait over two weeks for it to be seen .


  • Would recommend
  • 10/06/2017

the emission light stays on and Renault advice is to take the vehicle back to Cardiff there are a few Renault dealers in our area why cant we take it to a closer dealer but we have been told by Renault that it wont effect the engine or warranty


  • Would recommend
  • 06/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

The car salesman Lee was great but Luke the finance person was not pleasant to deal with and I nearly withdrew because I found him aggressive and contradictory to what I had agreed with Lee.


  • Would recommend
  • 04/06/2017

No


  • Would recommend
  • 04/06/2017

[no comment made]


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 30/05/2017

[no comment made]


  • Would recommend
  • 28/05/2017

There were some marks/chip marks on the paintwork that should have been dealt with before I arranged to collect the car. None of which were dealt with. I asked if my car could arrange be taken in to Swansea for these issues to be sorted and that was agreed. David Cornish did explain that the chip marks and other marks just needed a touch up and he did give me some paint. I subsequently emailed David asking if he could arrange for mycar to go in to Swansea but I haven't had a response which is disappointing. I have tried to sort the chip marks myself which isn't ideal. I have also had to touch up some marks on the front of the car. So whilst I'm pleased with the car in general I am very disappointed that these were not sorted before the car was handed over as I had clearly mentioned all of these marks when I viewed the car.


  • Would recommend
  • 25/05/2017

Will Gannon the salesman was very polite and courteous, also very knowledgeable and informative to us which helped us in our decision to purchase the car.


  • Would recommend
  • 24/05/2017

[no comment made]


  • Would recommend
  • 22/05/2017

[no comment made]


  • Would recommend
  • 22/05/2017

No I was very pleased with the service everyone gave to us.


  • Would recommend
  • 19/05/2017

so far very happy


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

No


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

No I was happy with service. Joe the salesman was very informative and helpful


  • Would recommend
  • 05/05/2017

Still awaiting a call-back about an additional key fob (only one supplied when purchasing the used vehicle). Valet not of the same high quality as the previous vehicle bought from you.


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

No


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 30/04/2017

[no comment made]


  • Would recommend
  • 27/04/2017

[no comment made]


  • Would recommend
  • 27/04/2017

[no comment made]


  • Would recommend
  • 26/04/2017

Lee stucky was the sales man that looked after me and the whole experience was pleasure. Car got delivered from another group member with damage and even that was sorted straight away with no inconvenience. Will 100% be coming back in 4 years for a new car. Lee is a credit to your sales team and the company as a whole. ???? from me


  • Would recommend
  • 26/04/2017

No


  • Would recommend
  • 23/04/2017

None, service as expected ..excellent


  • Would recommend
  • 23/04/2017

Not really thanks....


  • Would recommend
  • 21/04/2017

No. Very happy with service.


  • Would recommend
  • 20/04/2017

[no comment made]


  • Would recommend
  • 20/04/2017

Excellent service and no problem getting help when I had a few queries a few days later (instruction manuals always baffle me) - sorted straight away. Absolutely love my car.


  • Would recommend
  • 20/04/2017

David Cornish the salesman was very friendly and extremely helpful, even rushing the car to the valet who had missed a couple of marks. Responded quickly to emails and made the entire sale very easy indeed. Please pass on my thanks. Lee Bruzas


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 13/04/2017

[no comment made]


  • Would recommend
  • 13/04/2017

[no comment made]


  • Wouldn't recommend
  • 13/04/2017

I have received this e-mail however I am yet to receive my car, I have received the bottom part of the log book but yet no car - so if you can let me know where my car is I would appreciate it very much because apparently it has been lost for the time being.


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Wouldn't recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

Just noticed the service manual has note been signed or any check boxes have not been ticked,yes new pads and discs have been fitted,i would like a call from your service manager to confirm what or if a service was completed?. Awaiting your call. Thanks


  • Would recommend
  • 06/04/2017

Why no spare wheel and jack with a new vehicle ?


  • Wouldn't recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 02/04/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 30/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 24/03/2017

[no comment made]


  • Would recommend
  • 24/03/2017

I was very well cared for by Mr Lee Stucky was very efficient and helpful through the who process will certainly return for any future purchase


  • Would recommend
  • 21/03/2017

Very impressed with knowledge of staff & also whole process. Lee was very personable & grateful for his help & guidance. Thank you, love the car!


  • Would recommend
  • 17/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

The salesman was very informative about the after sales system and was excellent in assisting me in my interest of the best part exchange and selection of the vehicle which I purchased, his manner could not have been better and is a credit to your company.


  • Would recommend
  • 15/03/2017

Great service from start to finish from Lee who I spoke to over the phone before visiting the garage (we were coming from Bristol so wanted to check there were appropriate cars in stock before driving to Cardiff), he showed us around the vehicles he thought would be most suitable, and we went for a test drive. Before deciding on our favourite vehicle. We had our toddler with us, and he was very patient and helped us keep her entertained while we were there.


  • Would recommend
  • 14/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

Very pleased with my new car! Had really good service from Joe was really helpful!


  • Would recommend
  • 10/03/2017

[no comment made]


  • Wouldn't recommend
  • 09/03/2017

Vehicle handed over with no fluid in windscreen washers despite just having been through a pre delivery inspection.what else did they fail to check? Registered in the wrong name with delay. Should I go on !


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Wouldn't recommend
  • 07/03/2017

I was to recieve a follow up phonecall, I never got one? I was to get a number of things in writing, I am still to get them.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

We found Lee very thorough and helpful with a pleasant manner.


  • Would recommend
  • 06/03/2017

Salesperson Joe Gormes was extremely helpful and took plenty of time to explain everything.


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

Just to clarify, wasn't offered finance as I made it clear I was going to pay up front.


  • Would recommend
  • 04/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

everything was just right


  • Would recommend
  • 02/03/2017

The service was really good, and processed very quickly.


  • Would recommend
  • 27/02/2017

[no comment made]


  • Wouldn't recommend
  • 26/02/2017

No, I wasn't offered a test drive, I had to request one. I got the impression the sales person didn't want to sell the car to me, as he kept trying to put me off buying a 4x4. He was more interested in selling me his old car (2x4) on the forecourt. I am doing a number plate transfer, to P3 PRD, but I am still waiting for the DVLA to send me the log book of LA16 VEP back. I've contacted the DVLA, but they can't help me. I e-mailed Will Gannon twice, but didn't receive a reply. When I called, the sales person wasn't interested, and told me I just had to wait. It's nearly 4 weeks since changing the vehicle, but still no log book, and nobody is willing to help.


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 24/02/2017

No we run a number of Renault vans and have done so for many years,


  • Would recommend
  • 24/02/2017

No we run a number of Renault vans and have done so for many years,


  • Would recommend
  • 24/02/2017

No we run a number of Renault vans and have done so for many years,


  • Would recommend
  • 23/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

Nick Kennedy was very helpful


  • Would recommend
  • 21/02/2017

I have been a customer of Renault for several years, although it is the car that I return for I would not do so if it were not for the salesman Joe Gomes. He is one of the most professional and genuine Salesman I have met and deserves to be recognised.


  • Would recommend
  • 20/02/2017

No - great service received by Lee.


  • Would recommend
  • 19/02/2017

[no comment made]


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

waiting to have a broken fog headlamp replaced,(surprised it wasn't picked up on pre handover check!) its been 2weeks since it was ordered, how long does it normally take before it gets fitted?


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

No


  • Would recommend
  • 11/02/2017

[no comment made]


  • Would recommend
  • 09/02/2017

I do not live in the area of the dealership so it may not be relevent to introduce me to the aftersales department.I do feel though that I would have appreciated a bit more time on the handover of the van.I left the dealership with very little idea of any of the controls and a long journey ahead of me.


  • Would recommend
  • 09/02/2017

I had excellent service but due to the distance from my home it was not possible to take advantage of a test drive or introduction to the after sales team.I will be going to Renault retail Watford for this.


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

Did not talk to aftersales as I was exporting the car


  • Would recommend
  • 05/02/2017

I would have appreciated a little information on the Renault warranty.


  • Would recommend
  • 04/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

Excellent process, more than happy with the service I got.


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

[no comment made]


  • Would recommend
  • 29/01/2017

No


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 24/01/2017

[no comment made]


  • Would recommend
  • 23/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

No


  • Would recommend
  • 18/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 15/01/2017

I paid for the Gen-3 Glasscoat but wasn't given any paper work to stating this had been done. I hope the the glass coat has in fact been done!


  • Would recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 03/01/2017

[no comment made]


  • Would recommend
  • 27/12/2016

First class,friendly service .I was not offered finance as I said at the outset I would be upfront.Many thanks to your staff


  • Would recommend
  • 26/12/2016

Good quality of service with David.


  • Would recommend
  • 23/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

[no comment made]


  • Would recommend
  • 20/12/2016

[no comment made]


  • Would recommend
  • 20/12/2016

[no comment made]


  • Would recommend
  • 18/12/2016

[no comment made]


  • Wouldn't recommend
  • 09/12/2016


  • Would recommend
  • 06/12/2016

I didn't require finance & made that known at the start, I was shown wher the After sales dept was, and any problems the Sales team told me to contact them for any assistance.


  • Would recommend
  • 01/12/2016

Jose Gomes is am excellet sales rep and was extremely helpful through out the process


  • Would recommend
  • 27/11/2016

[no comment made]


  • Would recommend
  • 27/11/2016

[no comment made]


  • Would recommend
  • 25/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

[no comment made]


  • Would recommend
  • 23/11/2016

No questions, due to handover time there was no one in service department. Lee Stuckey was brilliant, patient, understanding and most importantly supportive and helped us to make the right choices and decisions


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

I have had trouble when ringing the Branch waiting for the phone to be answered. I will reserve judgement on after sales service until next week


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 08/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

No


  • Would recommend
  • 03/11/2016

Yes. It is a lovely car car. I would just like to know how I can get CDs to work. It is a very high tech/spec model and I'm not familiar with it. The car itself is a beauty.


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 27/10/2016

If I believe their may be a fault on heated mirror on drivers side how do I go about getting this resolved. The overall buying experience was fine.


  • Wouldn't recommend
  • 27/10/2016


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 25/10/2016

Very happy with everything-Pleased to deal with the same salesman who supplied our previous Renault Jose Gomez-very helpful and professional John on the service desk-again very dedicated to enhancing the experience and Luc the Business manager for his help with setting up the Gap insurance. Good team work to be commended


  • Would recommend
  • 24/10/2016

During the handover I was offered the chance to meet the aftersales department but advised that I would be using my local Renault dealer.


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 16/10/2016

[no comment made]


  • Would recommend
  • 14/10/2016

[no comment made]


  • Would recommend
  • 14/10/2016

[no comment made]


  • Would recommend
  • 13/10/2016

I purchased car over internet after going into Liverpool dealership and them not having model I wanted. I believe I could have had car transferred or option of buying via Liverpool but to tell you the truth I was more than happy with the sales team at Cardiff. Disappointed with valet on car but it is being dealt with. Very happy with car otherwise...


  • Would recommend
  • 11/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

Please confirm what form of vehicle inspection was carried out before collection, if any? It appears that no checks were actually carried out before sale of the vehicle as within 24 hours of collection the tyre pressure warning came on, after driving from Cardiff to Stoke. The following morning I checked the 4 tyre pressures which were between 25 & 28 psi, not the recommended 34 front & 30 rear psi. Road safety?? The handbrake is so slack it will not hold the vehicle on any incline, no matter how slight. The rear spoiler on the rear hatch door catches the roof & hinges & has started to rub the paintwork so the undercoat colour is now visible. I have taken the car to our local Renault dealer who have photographed the defect, & are waiting for feedback from Renault. How many more problems might I find, I have only owned the car for 1 1/2 weeks I am not impressed. Are these the sort of issues I should get used to now I have chosen a Renault?


  • Would recommend
  • 04/10/2016

Jose was lovely!


  • Would recommend
  • 04/10/2016

I did not ask for a test drive as I was quite happy with the car as I had already driven a friend of mines captur.


  • Would recommend
  • 02/10/2016

Joe the salesman was excellent nothing seemed yo much trouble for him


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 30/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

very disappointed i was not told about the security iss wenow of the problems where they are disarming the alarm system and immobiser allowing the car to be driven away.I can't believe that renault does not know of this problem which the salesman told me.I know that thatcham are wor king on the issue and would be very grateful if you could bring me up to date with the latest information.I have purchased a disklock which should stop them driving the car away.[i hope] will you let me know the outcome of the thatchem report or if there is any modification that can be made yours faithfuly Terence Allsop


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 24/09/2016

[no comment made]


  • Would recommend
  • 22/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 18/09/2016

[no comment made]


  • Would recommend
  • 17/09/2016

[no comment made]


  • Would recommend
  • 16/09/2016

[no comment made]


  • Would recommend
  • 16/09/2016

Sales staff were helpful, courteous and professional. I was correctly directed to appropriate web sites for proceeding with electricity access and supply purposes from Chargemaster. This part of the exercise has proved to be less than straightforward and quite complex and time consuming. I had to rely on support from family members who understood the complexities of scanning and sending documents, forms and photos to Chargemaster. Renault staff at Cardiff were very efficient in providing information which was requested and have been most helpful in providing re-charging facilities while my own arrangements are being set up. In hindsight, it may be considered by you that sales staff take a more pro-active role in assisting customers to facilitate supply procedures when purchasing electric vehicles.


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

No


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

[no comment made]


  • Would recommend
  • 31/08/2016

Overall pleased with experience. Joe was very pleasant and respectful to us both, and we did know what we wanted in terms of colour coding, and spec for the car. We did ask about servicing deals which we felt we were a little fobbed off with. It may have been because we came over from Bristol and they felt it was a long way to come for servicing.But we never actually got an actual price from yourselves for this.


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 21/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

The sales representative (David) introduced himself to me and my father in law but not to my wife which we felt was quite rude. He made up for it during the sale.


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 15/08/2016

[no comment made]


  • Would recommend
  • 14/08/2016

Small scratches on car not removed prior to pick-up which was rather disappointing.


  • Would recommend
  • 12/08/2016

Really pleased with the service we received. Really helpful and friendly staff. We love our new car!!! Will def recommend and will def be back when we are looking for another car in the future. Many thanks


  • Would recommend
  • 12/08/2016

This is my third new renault purchased through your branch but on this occasion I found customer care extremely poor especially with the non return of telephone calls. Further to another telephone call today 12/08/16 after my return from holidays I was informed that the issue regarding the alloy wheels was still not resolved and that the wheels had not been ordered. I was told that they would be ordered during my two weeks holiday and ready for fitting on my return.


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

[no comment made]


  • Would recommend
  • 06/08/2016

The guys at Renault was fantastic and i am very happy with my car


  • Would recommend
  • 04/08/2016

My Road link 2 requires updating, I was disappointed this wasn't carried out prior to sale. The update will fix the Bluetooth connectivity of my s6 phone that won't currently stay connected with the car. It means I now have to book it in at an inconvenience.


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 01/08/2016

I took the car back today without a prior booking as there was a fault with the bodywork. It was fixed straight away while I enjoyed a cup of coffee. Both your receptionist and guy from the body shop were brilliant. Very, very impressed, great customer services. Thank you, Renault


  • Would recommend
  • 30/07/2016

[no comment made]


  • Would recommend
  • 29/07/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

Would it be possible for you to send me some more polish as I has to polish the car twice to get ride of bird poo stains and scratches as it was not polished correctly. Poor detailing fron the valet bay


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

Finance not required - cash purchase


  • Would recommend
  • 23/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

No questions, I would just like to thank Steve Peach and the team for everything they did to give an awesome car.


  • Would recommend
  • 20/07/2016

The purchase was conducted in a highly professional manner by Jose Gomez and , this being my third Scenic, I remain a very satisfied customer


  • Would recommend
  • 19/07/2016

[no comment made]


  • Would recommend
  • 12/07/2016

Excellcnt Personalised Service


  • Would recommend
  • 11/07/2016

[no comment made]


  • Wouldn't recommend
  • 11/07/2016

[no comment made]


  • Would recommend
  • 09/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

Excellent care and attention from Dave would recommend


  • Would recommend
  • 06/07/2016

Lovely helpful staff. Explained all the cars features well, and very patient when I was going back and fore trying to decide.


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 04/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

[no comment made]


  • Would recommend
  • 29/06/2016

Waiting for information on : 1. Details of the service plan. 2. Details of the breakdown cover/road side assistance.


  • Would recommend
  • 28/06/2016

why don't you put a quarter of a tank of fuel in the cars to allow us a little margin of safety so as not to run out of fuel after purchasing the car? my wife and I so far are very pleased with the purchase and as a long term customer with many cars previously from you, fab service as usual thank you once again.


  • Would recommend
  • 28/06/2016

[no comment made]


  • Wouldn't recommend
  • 28/06/2016


  • Wouldn't recommend
  • 28/06/2016


  • Wouldn't recommend
  • 28/06/2016


  • Would recommend
  • 26/06/2016

Although I did not visit your dealership the Customer Service provided by Lee Stuckey was faultless which gave me confidence to proceed & fulfil the purchase of the vehicle I found All staff members at Renault Retail Cardiff to be extremely helpful & professional As a recently retired Fleet Manger I find the customer service provided by Renault Retail both refreshing & exceptional I anticipate any possible future dealings with Renault Cardiff will be meet with the same admirable response - Regards Adrian Colburn


  • Would recommend
  • 23/06/2016

Not introduced to aftersales department because we had already explained to Lee that we had travelled from Devon and wouldn't be coming back for servicing.


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Would recommend
  • 15/06/2016


  • Would recommend
  • 15/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

[no comment made]


  • Would recommend
  • 13/06/2016

No


  • Would recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

Excellent service from start to finish.


  • Would recommend
  • 07/06/2016

Not so much a question, however a follow up call after the sale could be beneficial in future to improve customer service. I did have questions I forgot to ask at the time of sale, though all answered now though. Perhaps a call or email to the new owners of your cars may be of help in regards to the aftercare. Although I'm very happy with the service as a whole provided by the Cardiff branch, and it's a great little car. Thank you. Keep up the good work.


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Wouldn't recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

No, but very happy with the service from dave cornish and team, always happy to help with any query


  • Would recommend
  • 31/05/2016

Mr Joe Gomez was very helpful, in the end. I did have to wait longer than intended for my car but all well that ends well, thank you


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 29/05/2016

[no comment made]


  • Would recommend
  • 28/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 26/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

All done over the phone and online.


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 22/05/2016

Fantastic service jo was great and I will be trading in my picasso for a new car when the time is right and I will be going to jo again.


  • Would recommend
  • 22/05/2016

Fantastic service jo was great and I will be trading in my picasso for a new car when the time is right and I will be going to jo again.


  • Would recommend
  • 21/05/2016

[no comment made]


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 07/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

Excellent service from Salesman Lee Stuckey. It didn't matter how many times I asked him or phoned him he was there to reassure me and answer my questions.


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

I have dealt with Renault Cardiff in the past and was impressed with their service and on this occasion I was again happy and hope I will remain so.


  • Would recommend
  • 05/05/2016

I can thoroughly recommend Jose, he was extremely helpful and a delight to buy a car off. I will be highly recommending friends and colleagues to come and see Jose in Renault Cardiff.


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

My vehicle currently has an 'Tyre sensor' problem and its been checked by the sales rep, he advises that it will have to come into the garage to be fixed. Not what I was expecting from a new car. Waiting for an appointment to bring the car in.


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

[no comment made]


  • Wouldn't recommend
  • 03/05/2016

Why was I sold a car with a slow puncture Why can't you turn the radio off and keep sat nav and phone on ? Why is the protection for my internal surfaces not repelling water Why have I been back to the garage so many times and wasted half a Saturday at kwik fit with a car less than a week in my care ? Why am I so dissatisfied ?


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 02/05/2016

Just a thank you to Mr.Jose Gomes for the way he handled our purchase of our car.


  • Would recommend
  • 01/05/2016

[no comment made]


  • Would recommend
  • 01/05/2016

No. But I did not want finance, nor a test drive and I knew all about aftersales. My only grievance was the delay and inconvenience occasioned by Renault UK's inability to locate the car that I agreed to buy. I happily settled for a different car.


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016


  • Wouldn't recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

id just like to say it was a pleasure dealing with daren nothing was a problem helped in every way not atall pushy I looked elsewhere and to be onest dealing with daren made me choose Renault tidy guy to be fare thank you adam


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

Excellent personal service from David Cornish & Luke McCarthy - couldn't praise them enough


  • Would recommend
  • 14/04/2016

[no comment made]


  • Wouldn't recommend
  • 07/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

Very impressed with the service we received. We noticed a few stone chips on the bonnet as we were inspecting the car before leaving and Lee Stuckey kindly had these sorted for us the following day and the half tank of fuel was a lovely surprise. Thank you


  • Would recommend
  • 04/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

Lovely staff great car very satisfied


  • Would recommend
  • 01/04/2016

[no comment made]


  • Would recommend
  • 30/03/2016

[no comment made]


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 27/03/2016

We weren't offered finance but we were asked how we would pay the difference between the part x and the new car. We said cash which negated the need for finance!


  • Would recommend
  • 27/03/2016

I would recommend the team to friends with the reservation of ensuring that any offer made by a salesman is signed for there and then. we were left disappointed by an assurance that the vehicle we wanted was available but then left with non return of phone calls and avoiding us due to the vehicle we wanted nit actually being available. Honesty at the beginning of the process would have been appreciated and acceptable. The situation was retrieved only due to excellent service from the manager to rectify the problems we had encountered due to the salesman.


  • Would recommend
  • 26/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

used Renault Cardiff many times, customer care is great and the service dept runs like clockwork.


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

Couldn't test drive at the time as it was after 6pm. It was a used car so I presume the after sales department was the chap David who sold me the car.


  • Would recommend
  • 23/03/2016


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 07/03/2016

Fantastic service. jo Gomez was very helpful!


  • Would recommend
  • 06/03/2016

I advised I did not want finance.


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

Lee was very helpful, friendly and professional.


  • Would recommend
  • 02/03/2016

No


  • Would recommend
  • 01/03/2016

No. The service from the salesman,Lee Stuckey, was excellent.


  • Would recommend
  • 27/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

I would like to say how well my sale with Renault was dealt with, the sales man, Jose Gomes was very helpful and explained everything at every stage. I have bought several cars over the years from various car shops, large and small and the sale at Renault was by far the best car sale experience I have had, where I felt complete trust in my purchase. I would definately consider buying my next car at Renault thanks to joe gomes.


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

Lee who sold me my car was very professional, knew the product he was selling and took time to show me all the controls etc before driving off.


  • Would recommend
  • 20/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

Not sure if aftersales department is the same man we dealt with........Jo Gomes. He was an absolute professional in all respects and deserves a special mention for the care and attention he have us.


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Wouldn't recommend
  • 15/02/2016

SOMEWHAT DISATISFIED WITH TRANSACTION DUE TO FAILURE TO PROVIDE ITEMS PROMISED IN ORIGINAL DISSCUSSION. DISCOVERY BROKEN GLASS POSSBILY WINDSCREEN INSIDE CABIN. UNFORTUNATELY HAVE BEEN HOSPITALISED FROM DAY AFTER PURCHASE AND WILL BE INCAPACITATED FOR SOME SIX WEEKS


  • Would recommend
  • 13/02/2016

Super service and help throughout. Second time bought a car with yourselves would definitely recommend.


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

[no comment made]


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 02/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

[no comment made]


  • Would recommend
  • 01/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 31/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 27/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

No, completely satisfied with all aspect of purchase.


  • Would recommend
  • 21/01/2016

Jose gomez was fantastic throughout the sale not once did he pressure sell. He was thorough answered all our questions and very helpful I would definitely recommend him.


  • Would recommend
  • 19/01/2016


  • Would recommend
  • 18/01/2016

[no comment made]


  • Wouldn't recommend
  • 17/01/2016

I had to actively seek a salesman despot them watching me waited noby the vehicle and looking at it in the cold for 10 minutes. The vehicle was scratched and damaged when I turned up to collect the car. The car was booked in for touch up and few other issues and warning lights on dashboard. When I turned up the woman at the reception desk was very unhelpful and uninterested. Despite driving the 35 miles back to Cardiff as requested I was told no time was had to look at the warning lights and issues and I was lucky that I had my paintwork sorted. I intend to take this further


  • Would recommend
  • 15/01/2016

finance was not offered as I informed the salesman I did not require it .The salesman Lee was informative but not pushy


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 13/01/2016

Hi known what I wanted when I went to look at the car .the staff were very helpful


  • Would recommend
  • 08/01/2016

We did not need a test drive as had driven over 700k whilst on holiday in a same model Clio. Also we live too far to use the after sales department so this is not a reflection on the service, which was excellent


  • Would recommend
  • 06/01/2016

Communication could have been better


  • Would recommend
  • 06/01/2016

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

[no comment made]


  • Wouldn't recommend
  • 27/12/2015

[no comment made]


  • Would recommend
  • 26/12/2015

[no comment made]


  • Would recommend
  • 26/12/2015

I was very happy with the sales team and love the car,everything went smothly.the first payment in Jan was a bit more than expected. David Cornish was an absolute star very professional informative and helpful


  • Would recommend
  • 21/12/2015

none


  • Would recommend
  • 14/12/2015

Smooth transaction dealt with by Daren via email & telephone. Would use again.


  • Would recommend
  • 11/12/2015

Yes. I have not recieved a copy of all my paper work / agreement, I was told it would be sent via email. Please could this be sent to me. Thanks.


  • Would recommend
  • 10/12/2015

No questions. Lee was helpful and friendly and great to deal with. I felt he was interested and wanted to get the car that suited my needs and I also felt like there was no pressure so it was a very comfortable environment


  • Would recommend
  • 07/12/2015

excellent service as always from Joe Gomez.


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 04/12/2015

I purchased my new pre registered vehicle from you and immediately noticed a defect on the interior roof. I am currently waiting for this to be rectified. In the process of this being done I have had to return my new car to the garage within the first week of owning it and have been left with a strong turps like smell within the vehicle as attempts to remove the defect failed. Again not expected on a new vehicle. At this time I am a slightly disappointed customer as I feel this defect should have been picked up when the car allegedly had a valet twice before I collected it.


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

All staff very courteous and process made very simple , thank you


  • Would recommend
  • 02/12/2015

No


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 19/11/2015

[no comment made]


  • Would recommend
  • 18/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

[no comment made]


  • Would recommend
  • 14/11/2015

[no comment made]


  • Would recommend
  • 04/11/2015

We are delighted with Clio I think this is our 4th one so Renault must be doing something right .I wasn't offered finance because if I cant afford the vehicle so be it!! What it is to be a rich pensioner............ Colin


  • Would recommend
  • 03/11/2015

I have no questions, what I would like to say is that this is our third Megane from Renault Cardiff and each time we were more than happy with service we received from every member of staff, we will be coming back for our next car. Thank you very much.


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Wouldn't recommend
  • 01/11/2015

I would like to know why the car was not checked over thoroughly prior to my collecting it by an experienced mechanic. I have had a catalogue of problems since collecting it which I hope have now all been completed. I was also informed when I asked for the vehicle to be completely checked when it came back into your workshop that you 'do not go looking for work' I realise that this was not a jaguar I was purchasing but to me it is my means of transport and I need it to carry on my day to day life and would prefer not to have it in your workshop.


  • Wouldn't recommend
  • 01/11/2015

I would like to know why the car was not checked over thoroughly prior to my collecting it. I have had a catalogue of problems since collecting it which I hope have now all been com


  • Would recommend
  • 01/11/2015

[no comment made]


  • Would recommend
  • 01/11/2015

Great service, thanks.


  • Would recommend
  • 30/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 28/10/2015

[no comment made]


  • Would recommend
  • 26/10/2015

[no comment made]


  • Would recommend
  • 26/10/2015

[no comment made]


  • Would recommend
  • 26/10/2015

I was really impressed with the buying process at the Cardiff branch. Stephen, who sold me the car, was friendly and very efficient in the whole process. I would certainly recommend buying a car from Renault Cardiff to my friends.


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 24/10/2015

[no comment made]


  • Would recommend
  • 19/10/2015

The car still has 12 months left to run on the Suzuki warranty.If I encounter any problems would you deal with them on my behave as I am your customer. Regards .


  • Would recommend
  • 19/10/2015

The car still has 12 months left on the Suzuki warranty.If I encounter any problems will you deal with them on my behave. Regards


  • Would recommend
  • 16/10/2015

[no comment made]


  • Would recommend
  • 14/10/2015

[no comment made]


  • Would recommend
  • 13/10/2015

Would like to know about service plan for car


  • Would recommend
  • 07/10/2015

[no comment made]


  • Would recommend
  • 07/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 05/10/2015

Not much in the way of negotiation over the price


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 29/09/2015

Everything went very smooth.


  • Would recommend
  • 29/09/2015

[no comment made]


  • Would recommend
  • 28/09/2015

Good customer service, friendly staff, everything needed explained in detail. Thank you.


  • Would recommend
  • 22/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

Been over a week now and was promised a call back as not got spare key fob but not heard anything . I phoned the branch yesterday and was asked to leave my contact details and someone would ring me back but still not heard anything , so slightly disappointed to not be kept up to date


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

would like to say that we were treated with pleasant mannerism, courteously, and professional service by Mr Joe cortez and Mr Luke Mcartney and like to thank them they were not pushy just very professional. thank you.


  • Would recommend
  • 13/09/2015

No further questions. The staff were very helpful and supportive. I am very grateful for their assistance. I particularly liked the personalised film of the car being emailed to me.


  • Wouldn't recommend
  • 13/09/2015

Yes, I was why having told the garage I couldn't pick up the car due to having major surgery, and the car being delivered to my home, why was it hat a cheque sent to me had no postage on, and I had to disregard my doctors instructions, so obviously not covered by insurance, I had to drive 6 mile round trip and pay the postage.on a letter that your company did not put a stamp on. I therefore was forced to break the law, and drive uninsured due to your companies bad administrative service.


  • Wouldn't recommend
  • 13/09/2015

Yes, I was why having told the garage I couldn't pick up the car due to having major surgery, and the car being delivered to my home, why was it hat a cheque sent to me had no postage on, and I had to disregard my doctors instructions, so obviously not covered by insurance, I had to drive 6 mile round trip and pay the postage.on a letter that your company did not put a stamp on. I therefore was forced to break the law, and drive uninsured due to your companies bad administrative service.


  • Would recommend
  • 13/09/2015

Both Lee & the gentleman in the back office were lovely to deal with. Pleasant, helpful and no hard sell, which was I really appreciate. Clare


  • Would recommend
  • 12/09/2015

I was not offered a test a drive as I had previously driven a Captur at my local dealership in Hereford. I was not introduced to the aftersales department as I will probably never need again as I have a Renault dealer less than a mile away from my home in Hereford.


  • Would recommend
  • 11/09/2015

I bought insurance at the time I bought the Colt from your Cardiff branch. That was three weeks ago. I have not yet received the insurance documents , though Cardiff was advised of this a week ago. Also there was only one car key supplied with the Colt. Is this usual ? A second key would have been appreciated. . 11.9.15.


  • Would recommend
  • 08/09/2015

[no comment made]


  • Would recommend
  • 08/09/2015

No further questions but I would like to say what an excellent service I received from Jose & John Stokes in the service centre always looks after us and goes that one step further.


  • Would recommend
  • 07/09/2015

I am very pleased with the service and the car.


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

I was looking at Autotrader for a Grand Scenic and I came across 2 at your dealership but one had already been sold. If you can look at taking them off Autotrader as soon as they are sold it would help your customers in that they would not waste their time and not raise their expectations.


  • Would recommend
  • 04/09/2015

Why oh why did you put in to top satnav with full UK postcodes and have a 15" spare tyre as standard ? Superb car normal renault comfort marked out would have 12/10. Now complete spoiled marked 7/10


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 26/08/2015

[no comment made]


  • Would recommend
  • 21/08/2015

no


  • Would recommend
  • 20/08/2015

[no comment made]


  • Wouldn't recommend
  • 17/08/2015

We were told by the sales advisor that he would be arranging some floor mats to be sent to our local Renault Retail branch. However, he has not been in contact since, and has not returned my calls or emails to enquire as to when the items will be available. Not the best aftercare!


  • Would recommend
  • 16/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Wouldn't recommend
  • 10/08/2015

[no comment made]


  • Would recommend
  • 08/08/2015

[no comment made]


  • Would recommend
  • 06/08/2015

[no comment made]


  • Would recommend
  • 06/08/2015

Wasn't introduced to Aftersales as not local and also work for a renault dealer.


  • Would recommend
  • 06/08/2015

No


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 03/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

[no comment made]


  • Would recommend
  • 23/07/2015

there was no point in meeting the aftersales dept as I live so far away


  • Would recommend
  • 21/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

Joe was amazing, very helpful and patient. Didn't feel pressured into anything unlike other car shops I visited. Extremely happy with the service and very greatfull and sooo happy with my car :)


  • Would recommend
  • 16/07/2015

No questions but two comments 1. I was told where aftersales was located but not 'introduced' as such. Given the distance I live from Cardiff it is unlikely I will use aftersales. 2. Throughout completing the paperwork at the salesman's desk his radio was playing. This was distracting and is not, in my view, not professional. It is not the environment in which I would choose to conduct business. At the very least I would have expected to be asked if I would prefer the radio to be switched off.


  • Would recommend
  • 16/07/2015

[no comment made]


  • Would recommend
  • 14/07/2015

[no comment made]


  • Would recommend
  • 13/07/2015

No


  • Would recommend
  • 12/07/2015

[no comment made]


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 08/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

my experience purchasing my Renault with your Mr Lee Stucky in sales was very professional.at no time did I feel under any form of pressure.every thing was explained to myself clearly.I felt I left Cardiff Renault having made a new friend.


  • Wouldn't recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 06/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 02/07/2015

Excellent staff. Very pleased withe the service and my lovely new car


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 30/06/2015

No Questions but customer service for a long distance sale from Steve was very good , you should give him a oat on the back!


  • Would recommend
  • 30/06/2015

We were offered finance but we decided to pay the full amount on the day we took possession of the car.


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

[no comment made]


  • Would recommend
  • 27/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

Sales executive Joe Gomes was very helpful and professional.


  • Would recommend
  • 26/06/2015

Sales executive Joe Gomes was very helpful and professional.


  • Would recommend
  • 26/06/2015

We were offered finance but declined. We decided to pay full amount on hand over


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 22/06/2015

I would like to say that your salesman Joe Gomez was very helpful and professional. He spent time with me going through the car before I took it home. I would like you to give him my thanks and best wishes.


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 19/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

Why Do Renault not make the Clio with the option of a 1.4cc petrol engine? I believe that a 1.4 engine would transform the Clio from a good drive to a great drive.


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

[no comment made]

Why Choose the
Renault Retail Group

  • We sell 1 in 4 Renault vehicles in the UK
  • Dealerships throughout the Country
  • Friendly expert
    advice
  • Choice of over 2,691 vehicles
  • CitNOW video
    servicing assessment

Click on the icons below
to see our social activity