Renault Cannock

01543 602 152
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Joe & Mike were very helpful and delivered excellent customer service, couldn’t fault a thing


I dealt with Zara who was very friendly and knowledgeable and no pushy sales talk.


I was let down with my motability car from another dealer but zara found me a vehicle within 3 weeks of me going a choosing my car i took possesion of it very grateful of all the hardwork she did


Renault Cannock were swift efficient courteous and helpful at every step of the process i honestly couldnt say i found even minor problems with any of the experience and would reccomend them to all who enquired .<br/>Many thanks Mr Luke O'Toole


Very helpful and friendly without being pushy, good experience!


cant say anything bad very satisfied


The staff at Renault Cannock are without doubt excellent ,very polite,caring and I'm very happy with dealing with mr Hudson-Inness who organised delivery of my new captur!


Excellent Service went over & above what I expected would recommend Renault Cannock.


Experience was great and Alex took me through everything step by step. Great dealer


Overall i am very happy, at how smoothly everything went. The staff were very friendly and helpful, michael stephenson who we dealt with was a lovely person, he kept us updated in the weeks up to my purchase and explained everything thoroughly.


Have now brought 2 cars from Ian at Cannock he is extremely friendly and really honest and helpful. Cannock is always friendly and looks after their customers.


Both the manager and sales consultant Zara Mason gave excellent customer service and provided us with the showroon car when we were not able to wait for the 16 week delivery date after being let down by our lease company. Really appreciated the way they bent over backwards to meet our expectations.


Every aspect of the vehicle was explained to us to ensure it tailored for our needs.<br/>Was kept updated on the delivery of our new car with the recent bad weather.<br/>Even had a thank you email from Ian innes-Duncan which we thought was a nice touch.<br/>Would highly recommend Cannock Renault to our friends as they where friendly,helpful,and knowledgeable even down to the smile and offer of a coffee from the lady at the door


A very pleasant experience


We purchased a clio 18 months back. The service was great, which played a part in the kadjar. Great staff and great service. A thankyou to mike Stevenson also, great chap.


Friendly and efficient service with delivery time that exceeded expectations. Having previously purchased vehicles from Renault Cannock, I am pleased that the excellent service continues to improve.


Sales staff very good<br/>Would highly recommend Renoult at Cannock,we have used this garage on many occasion


Everything was ok with my purchase experience


Car was a Motability car, realized that I didn't have long enough test drive. Should be at least half day, better if a full day. Ian the Salesman from Cannock was very professional and helped all he could. It would be a help if you made extension pieces for the seats as I needed it to be further back. As it is I am changing the vehicle as I can't cope with it for 3 years.


Had a fantastic experience I’ve bought many cars over the years but never been treated so well excellent service


When I first walked into the showroom,I was allowed to look at the vehicles without feeling pressurised. When I was ready I approached the Sales Executive who dealt with my purchase from start to finish. I already knew which car I wanted so there was no time wasted on deciding. After going through all the details and agreeing terms I felt confident that I had made the right choice. For the next 12 weeks which I believe is the normal waiting period, I was given an update on the progress of my car by the Sales Exec. every Monday as promised. When it finally came to the day I collected my new car the Sales Exec. demonstrated all the functions of the car clearly and precisely. When I drove my new car off the forecourt I felt confident in the fact that it was the right car for me. Throughout my whole experience at Renault Cannock I was spoken to and treated like the only person that mattered. I am very happy with everything and the Sales Exec. I dealt with was exempliary. I would recommend Renault Cannock to anyone thinking of buying a new car. 10/10. Excellent. ??????

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Very welcomed and time given to pick car up with a telephone call also to confirm when car was done. Only problem was I had to take time off work to take the car back for a five minute job which should have been dealt with in the first place. We did get offered a complimentary car wash when passing but it a good thirty minutes drive from our home .


Always friendly and polite. I just felt that the workshop didn't think it was a problem and I got fed up with ssking for it to be sorted. The last time the switch dropped out was less than 48 hours after getting the car back. Which is why I contacted Renault customer services.


Still having trouble starting the car,but haven't got time to return


a


The service at Cannock cannot be faulted. When the problem reoccurred they soon fitted me in for another look at it. I'm hoping this time they can sort it once and for all.


Staff are all very friendly and helpful.


Friendly efficient service


I was very happy with the work carried out.


No Comment to make


Brilliant service, and been on my door step. It’s handy too.


The car was repaired and were satisfied with the service. However, when we came to pay the bill I was told the price and straight away queried it, as it was a £100 over what we had been advised. It was a good job that I did check the price as I was proved right. We had the loan of a Courtesy car whilst our vehicle was repaired which was a must. This is our only vehicle as we live in Great Haywood and is a trek by public transport, doubly so as I have health issues. Renault Cannock is the nearest Renault dealership to us.<br/>We were used to dealing with Wolverhampton Renault as we moved to Staffordshire last year<br/>and were always satisfied with our experience there.


Great


Very good, professional, efficient and friendly service. Highly recommended


I find the service I receive from Renault Cannock excellent. The whole team at Cannock are welcoming and friendly from the reception staff to the technicians and all who work at Cannock. We travel a little further from home to come to Cannock simply because the service we receive is excellent. Well done to all the team.


They are the most friendly nice lot of people I have ever met at a garage. We have bought our last 3 cars from Renault Cannock a Megane a Captur & a Koleos. We have them serviced there & are on their monthly plan.


Front desk lady was very helpful and went above and beyond her normal role


Freindly and efficient service


The reception team are a credit to Renault Cannock. I had a few issues with the service work vut overall very satisfied


A**


I was completey satified


A very friendly and helpful staff.


Always treated in a friendly and courteous manner.


Ok


Great staff and professional all the way through


Good welcome and clear explanations


Fantastic, love the video


Very friendly and efficient service.


Always a very friendly but professional attitude towards us as customers whenever we have visited.


There was no problems with anything at all


Took a little longer than expected but sat in comfort with a coffee so not a major problem.


Very friendly and competent staff. We were well looked after, and I have every confidence in the service staff too!


On first visit it was reported there was no faults on the front suspension,on second visit it was reported that there was a problem and needed new parts,some of these are still not available 2 weeks later !!.Also the car has been returned to main dealer 4 times with faults to the radio


Very friendly, work done well and kept informed.


I dropped off my car in the morning and collected it after wor. All work had been carried out to my full satisfaction. The ladt on the service reception was very helpful and kept me informed of progress throughout the day...


Staff are really friendly and make you feel so welcome when entering the building, they are very professional and engage with customers. Have used this service for last 5nyears and will continue too as staff are fantastic.


no problem


.


Staff are always very friendly and helpful.<br/>The work carried out was satisfactory and i was pleased with the clanseness of the car


Excellent service


Car was serviced and cleaned while I was waiting in good time.


Reception staff very welcoming


Very good service. Receptionist was excellent


I am very satisfied with every aspect of customer service I receive from Renault Cannock. From their reception through the service department to vehicle collection, I find they are courteous, informative and efficient in all respects.


Quick, easy, clear contact when car was ready, collection was very easy and all staff were pleasant and friendly


N/A


Fully satisfied apart from waiting time to book in


Being a mobility client I need a curtesy car. This was waiting for me when I dropped off My Capture for an MOT.I was informed that someone would ring myself once this had taken place. As promised this happened and when I went back to collect my car to my delight it had also had had a full valet.


Excellent service - will definitely keep going to my local dealer.


took car in for a new wheel damaged in a pt hole ....... the only thing that i find annoying is having to fill a survey every time i go there


Always have time for you.Arranged hire car without any fuss. Keep in touch to inform of any issues. Inform you when vehicle is available.


Generally good experience <br/>Only disappointment was some minor issues under warranty we’re not rectified as no issue could be found but still not right tbh.Car clean/wash was average but can’t complain as was in with service price.Unfortunately need to return as light needs replacing but not in stock<br/>Awaiting call at present


We always get a warm welcome when ever I have to take the car in Janine is always very pleasant and nothing is to much trouble but I must say all the staff are the same from sales to workshop


The most important thing is that I am able to talk to the servicing department easily which at Cannock I can do


the car was serviced but I do think it will go back there


Completely satisfied with the dealer experience


The staff in the service centre are very approachable and helpful.


Excellant service from all staff 6starxxxxxx


I come to Cannock because it is the easiest to get, there is not much choice as Renault agents seem less accessible in relation to Bloxwich. Also so far your price remains competitive and as I have visited several times the relationship is a little more personal.


N/A


Counter staff really helpful and pleasant, booked a c car 6 weeks prior to service when I booked the service. When I arrived found only had an automatic, really disappointing as I had never driven one and not given an alternative, this should have been established at time of booking ? a member of staff did however take me for a demo drive seeing my distress at this <br/>Also I was told car would be cleaned and hoovered , the car was clean outside, but inside untouched and not hoovered, would not have been bothered had I had not been told it was being done.<br/>All staff at Cannock helpful and polite , extremely friendly and welcoming atmosphere


I received a very friendly welcome and efficient service totally satisfied


One of the questions is whether I'm satisfied with the follow up after my visit which I find curious - I wouldn't expect a garage o contact me after my car has been in for repair/service (other than for survey of course). Re the service/competence, the fault was quite difficult to diagnose and I was never confident that the proposed solution would work - but in fairness to the dealer they fitted the part and when it made no difference were straight enough to tell me that and not charge for it. Overall I think RRG is very strong on aftersales (I use both Cannock and Wolverhampton) although I do find lead times to get my car booked in for a service or repair are too long and the lack of availability of courtesy cars is frustrating.


Renault Cannock always give excellent customer service and I am happy to travel there for my service. I cannot praise them enough


Friendly staff and great experience overall


Wifi instore is a little unreliable, appointment times over the phone do not match those offered by csnnock


Good service & able to carry out the extra work without having to bring the vehicle back


Good and friendly service


I was informed that I had no break fluid, water etc but not informed if they had filled this or not. I would still like feedback on this so I know. Thank you


Still our first choice garage in the area.<br/>Cannot speak highly enough about Renault retail Cannock.


All the staff are friendly and helpful


Friendly competent staff


.


Cant fault them at all nothing was too much trouble


Fantastic service and very friendly


Excellent service all round


This was one of the most trouble free and efficient service visits i have made to a deaLership in my 40 years of car ownership covering several marques


Staff friendly and efficient. Complimentary drinks always available. No complaints.


Very good


i found everyone very friendly asked if my car could be ready for 12 noon and it was no problems what so ever


Janine on the service desk is lovely, very helpful and always makes you feel welcome.


Awful


The service provided was average, but it took a long time (3 weeks) to be booked in with a courtesy car, which did not have any fuel in which i immediately had to fill up.


Staff were attentive, asking WHETHER A DRINK WAS REQUIRED


A very good dealership.


A very professional and efficient service.


I have had my annual service and MOT carried out on my Clio's at Renault Cannock for the last 14 years and have been entirely satisfied with the standard of their work.


A pleasant experience, very friendly and professional Staff


I was greeted by a charming lady by the name of Janine, very polite and very good at her job <br/>an asset to Renault Cannock ,it was also nice to see the video of my car having its MOT , well done Renault


Car had it's 1st mot and break fluid changed. Was very happy with the service i received with the welcome when i drop car off, and the phone call to let me know it was ready. And the video was a nice touch.


Front of house staff were very good but as always you are very good at routine maintenance but not so hot when it comes to checking minor items of concern but to be fair I did not purchase the car from here


Very helpful and explained everything that need doing


My car was serviced and mot had a problem with front seat rattle which was not resolved just not had time to take back beause bad weather


Great friendly staff, great coffee and fab work


Very friendly staff really helpful.


Car was in for MOT the replacement car was ready and the receptionist was helpful and friendly excellent staff


Prompt and efficient service


Work was completed quickly, friendly and polite staff


Very convenient and professional customer service throughout


I had to relate by telephone various minor problems and arrange for servicing to be carried out while I was on holiday. On my return every thing had been completed and was ready for my collection. I was very pleased with the help the service dept gave me.


It was a very smooth visit


Na


I must say I bought my car from Telford greenhous and had one of the worst experiences of my life! If anyone is interested I did send a detailed letter to Renault head office about this but no one ever bothered to respond. Awful.<br/>How ever I have since moved to cannock and the service I have received at the cannock depot has restored my faith. Thankyou to the friendly receptionist and the lovely lady on service, Janine I think, you made me feel welcome and no trouble.. nothing at all like my Telford experience.


very satisfied with service but £200 for just an oil change a bit much


All good nothing to add. Maybe prices little bit higher than local garage, but I am guessing this is normal for dealership


My experience was fine


Have always found Renault at Cannock excellent, from the reception staff to the technicians in fact everyone I have come across while visiting Renault. Everyone is friendly helpful and nothing is too much trouble. I always feel confident when I bring my car in to Cannock that I will receive outstanding service. Well done everyone at Cannock you are all first class.


Very pleased qith all aspects of my cisit.


Love the videos you send


Quite happy with the welcome and interaction with the lady on Reception. We received a call to let us know the car was ready.No more was necessary.


Lady on reception was very friendly on both visits and couldn’t apologise enough offered a free car wash and valet if we were passing to help with the fact that we had to return. Didn’t see any of the service men so unable to comment but car works fine no further problems at the moment


Looked after well no problem


Staff very friendly


I particularly liked the little video of the checks made on my car


I hated the courtesy car, I drive a clio and had to drive a sandero. So basic compared to what I was used to, was also horrible to drive .It would be nicer for the customer to drive either the same spec, or a different model in same range .


Excellent.


Excellent


Na


Excellent service provided by knowledgeable and friendly staff


I am a happy customer and will return for the next service


Very friendly staff nothing to much trouble for them this is one of the reason I am buying a new vehicle from them


I had to travel 40 miles to Renault Cannock to get work done on my Traffic van, as my local dealer has closed ( Savilles Kidderminster ) and not been replaced. The van went in for a rattle inside the engine ( which is still there).I was told "the clutch pedal had been oiled"<br/>and that had sorted the problem.There is no were to park and i was very unhappy with the outcome of the work done.Not going there again


no problems, friendly staff


Everybody friendly and helpful.Janine was fantastic.


Pleased and impressed. A random,erratic and intermittent door locking problem diagnosed over the phone. And the diagnosis was right first time - which is nice. Charged the exact amount quoted, no sneaky extras added. Very helpful staff, spot on with all communication. Liked the quick video tour as part of the health check, highlighted a issue with a repair done elsewhere, that I may not have spotted soon enough. So thanks for that. 👍


It would be good if servicing was done on a Saturday to avoid a day off work


Disappointed to find only the driver seat area had been partially vacuumed - the rest of the car was untouched. The car was washed but clearly rushed. Service from staff at desk was exemplary.


Everyone at Renault make you feel welcome


Fast and efficient, just really poor cleaning every time.


Trouble free experience and completely happy


Excellent service, courtesy car always available similar to my own. The service desk staff are always very friendly and helpful. The sales staff always keep in touch to check all is ok and remind me of services due. Great team at Cannock.


Good friendly service, and very good quality of work done


I was 2 hours late and they still able to service my car on the day


Excellent service just had to wait a while for it to be cleaned due to new valeting staff.


Overall great.


no comments ?


Service was great, I did email following my service as your email, along with this survey, were both addressed to Mrs, and I am Mr. Please update your records!


Always satisfied. Always greeted with a smile and received a prompt call to advise what needed to be done


Upon arriving at Renault Cannock it transpires I was booked in Leicester for some reason. The problem was dealt with quickly and professionally I have no problems at all with dealing with Renault Cannock


Very friendly, professional service


Always helpful and frkendly giving advice if needed


I have already recommended your dealership to friends who are thinking of buying a new vehicle.My husband and I are more than satisfied with the service we have received and the friendly warm welcome we get from your staff whenever we visit.


Good customer service. Receptio ist very helpful and got things sorted for me


Receptionists were really helpful both first facing and on the service desk. Kept me up to date and provided drinks. Very good thank you.


friendly service


Very Happy.


Friendly,informative staff


Nice welcome, friendly customer service and work done as required. I thought having to wait two weeks for a part was a bit long, but that was probably out of their control


Very happy


my car is about a year and a half old, brought from Renault Cannock, it went wrong well in warranty, as i work about 120 miles away I was told if i needed the lease car it would take a week, therefore had to take two days of work to wait for car to be fixed


I found that the staff at Cannock always dealt with any problems I had very well


Although I have moved to a different location, I returned to Cannock for the car service as I have confidence in the Renault dealership there. I have found them fair and reliable.


Always very pleasant, helpful staff who look after you while waiting for car to be serviced. My only bugbear is parking, especially as a disabled customer. There are two disabled spaces outside entrance but in my experience these are usually occupied, and not always by blue badge customers. Parking is such a premium that these spaces are used by the garage when shuffling cars in and out of servicing etc.


Went in said hello they took the car did the job said ta and bye went home


Staff & Service Very Good


Renault Cannock booked me in for a service on the Monday at 8am, sent me an email a day later saying my car should be booked in for a service. Strange, I've had it booked in, better check! Rang up no I hadn't been physically booked in for Monday at 8am I wasn't on the computer had to re book my car in for another day. Checked the day before to make sure I was still coming. Not happy.


they did what it said on the tin brilliant


I cannot fault the service I receive at Renault Cannock. I have dealt with them for a few years and I am always satisfied.


excellent friendly service from all involved


As always fine service


Had a timed appointment & waited in showroom was given hot drink & newspaper to read & not kept waiting for completion of job


Fine


Friendly welcome. Prompt service, kept informed and offered options. All ran very smoothly and efficiently.


I found the reception very welcoming and the standard of customer service second to none. The diagnosis of my car plus the car health check and a comprehensive video explaining it all was not expected at all - Nor was the complimentary wash and vaccuming of the car afterwards. A fantastic first experience taking my Renault Scenic to a Renault dealer rather than my local garage as I had done until now. It has made me make the decision to take my car to Renault next time I have a query or some work has to be carried out on it. Thank you.


I


Left the car at 9.00am and was ready for collection by<br/>3.00pm which was ok


Excellent experience


made to feel welcome, car ready when promised, had been cleaned.


Great Service very friendly


My car went in for a service and it was perfectly done the only thing I was disappointed with was my car didn't get cleaned when I got told it had been valeted.


I've already done that on a previous page, I will be back there in two days time and hopefully all will be sorted


From the moment we walked into the service area to the time we picked up our car we were treated as valued customers. The video assessment sent to me was excellent and very reassuring in its content and the professional way it was presented. All in all a good service with excellent customer service delivery.


Lady on Reception remembered my name on entrance from a previous call. Excellent


Very satisfied - I left some paperwork behind and it was posted out to me the following day.


Janine on reception is always very welcoming and helpful


Very professional and made you feel welcome on arrival


Was very pleased. I suppose my only disappointment, which is NOT their fault obviously, is that I no longer work at Cannock and I live in Telford, and it will be difficult to use them again without a long journey and maybe having to hang around. I felt they were forming a good relationship with me.


Good


Very helpful friendly staff


Problem rectified without any hassle


.


Jason and team are excellent and very E.


As explained previously neither of my problems were resolved, I have little confidence that they will be during my next visit. The juddering clutch has been experienced by both my wife and I. If it is not sorted then I shall probably terminate my Renault experience and return to Toyota.


Service has always been good and staff friendly and helpful


I was not sure what vehicle to purchase, and buying a Renault was one I took with some trepidation, as I have been a VW fan for many years. However, the service and support I received was excellent and to date I would have no issue recommending Renault, as the process and service was excellent.


We always find Alex honest and will help us when and if he can .We won't he going anywhere else for our cars


We find all the staff at Renault Retail to be welcoming and friendly at all times - especially Zara Mason on Sales and Service Manager Janine


Booked in for a service under a service contract as dash message said due for sefvice, but told later in the day the service contract holder informed renault the car was not due until april.


Everything was explained to me,the video of the health check was very good and showed me clearly the problem.


Friendly and helpful advice


Really good but frustrations trying to contact the dealership as it took a while for anyone at service to answer the phone


Renault Cannock Go the extra mile to ensure every problem with I’m car was inspected.


Very competent


The phone is not always answered by a person.<br/>A call to be kept informed whilst the vehicle is in would be good.


Everything perfect staff pleasant plenty of coffee van serviced excellent thanks


I received a high standard of service and the receptio staff where very helpful and professional.


The lady on reception I think her name was Jane was brilliant so welcoming friendly and helpful


I was looked after very well


Can’t fault the service provided by Renault Cannock. Always been excellent.


Very good.


V


Excellent service


Always friendly and professional and keep me informed of progress of my car. Your service lady Janine at Cannock is extremely efficient and friendly


.


Evident changes since the last visit as front desk & customer service were friendly, courteous, informative & couldnt do enough to help. Car clean and serviced, most impressed.


Renault cannock called me to organise a date and time suitable for me. The staff were very nice and informative. It made the experience very easy.


Actually my biggest issue was with the central booking line. My car was being towed in and I tried to book for my usual location (Wolverhampton) which wasn't taking any cars on site. Fair enough - but the operator seemed quite put out that I hadn't had the foresight to book in advance - for a breakdown!!! Re the dealer, I felt they weren't clear about the cause of the breakdown (water ingress in parking brake - why does this happen? Nobody seems to know.) Also, when being advised they were going to replace the rear brake disc I had to seek confirmation that both would be replaced (it seemed rather strange to it being referred to in the singular). I was then taken through the list of 'advisories' which included a new timing belt - even though this had only been replaced c. 6000 miles previously! I actually got it done slightly early as it suited me whilst the car was in for other work - surely this could have been checked by the dealer before advising it needed doing? Finally, the cover for the offside wing mirror cover had just been left in the footwell of the car - presumably blasted off by the jet washer? I didn't take it up as it was loose anyway following some bodywork some time previously - but I would have though that at the very least I would have been told about this when collecting the car - and at best have the dealership offer to fix it (It's only a question of sticking some glue on it from what I can see). So, overall, the quality of the work was good (I think/hope - time will tell); and the service advisor friendly if not overly knowledgeable - but there were lots of quibbles that prevented this from being an outstanding experience.


Brilliant service no problems


Very satisfied with the way Cannock dealt with the issue I had, and everyone I had contact with was very friendly and helpful.


Everyone in the the dealership were polite and helpful. The booking was seamless and everything I had mentioned including a recall notice was listed. The car was ready when I requested and beforehand received a video showing my cleaned car and a minor observation. Picked car up and it seems like the people there enjoy their job.


Excellent service, polite and prosessional


Friendly, helpful and informative at all times.


Ok could be better


Always find them really helpful, just one little niggle, whoever jumps in vehicle adjusts seat height and distance which I obviously understand, but they don't put it back to what it was! So when I get in I then have to mess about for ages trying to get it back to my settings, before I can drive off!..also another minor detail I've mentioned in the past surveys, whilst it's great to have my car washed,why miss out the door jams?? They get filthy! Spoils the clean car experience and wouldn't take many minutes more for them to do...


Very satisfied with service reception staff very friendly


Really good. Checked a few minor problems, they noticed I needed new brake pads and fitted them once authorised by me. Really feel my car is ready for the winter now!


Rapid service with no issues


Good service


Reception pleasant,friendly,efficient,explained service sheet,let us know by phone progress and completion of work.Car nice and clean when we got it.Excellent all round.


Always a nice welcome, I have been to Renault Cannock since it opened. Used to use Hanley, which was never a good service, always an issue to deal with. Well done Cannock, keep up the good work!!


we are completely satisfied


Very satisfied


Mainly covered by my comments on the technical issue. Reception staff, previous vehicle records, the work estimate versus the final bill, other work (with the one noted exception) and cleanliness of vehicle were all fine.


Cannock branch told me that they would have to order me a filter which would take a few weeks that was back in September still have not heard from Renault of cannock


I had/have NO issues at all. All the staff that dealt with me were 10/10


.


We travel to the Cannock Renault although there is a nearer Renault garage because we always get exceptional service at Cannock. Never had any complaints the whole team are excellent. Well done Renault Cannock.


';kljbhftr


The service resptionist Jenny or Jannie is always<br/>friendly, always willing to help . <br/>My only fault is with the sales team , especially Zara the follow up care of her has been none existent , I’m still awaiting my gap certificate, I’ve phined & been in and spoke to her several times about this , her famous last words “ leave it with me “ <br/>This is my second car from yourselfs , I sadly think it will be last , as I’ve not been happy with this car and <br/>As it was back in for a fault within in the 1st week .


The work was carried out while we waited and in the time stated, the staff were very pleasant and could be not faulted.


All staff were very friendly and helpful and were a great help. In future I would prefer not to have my car cleaned as it looks like a child has done it and missed bits inside and out.


The staff were helpful, friendly and efficient.


No issues with MOT, car provided back in a very tidy/ clean manner. Receptionist was very helpful.


They did there best to return my vehicle in better state then when I left it.


Dealt with very professionally to sort out some problems before the warranty expired


Nothing to add


Very friendly professional service from all involved


very good experience


..


Excellent friendly service


Sorted issues out rapidly and had vehicle back ad soon as was possible


Had no problems, visit included a mot


I was so pleased with the service that I received and the quality of the car that I ordered a brand new vehicle from Renault Cannock.


Janine Gray-Davis is a credit to Renault.


Very un happy to be informed that Renau have ceased to provide assistance in getting home and back after delivering my car for service, as a disabled driver this is the first time a car dealer has refused to take me home and then bring me back to pick up car....OR the loan of car for the day. I had to take a taxi home and back again. NOT GOOD CUSTOMER SERVICE AT ALL.


Great dealer


Excellent service


Very friendly and knowledgeable staff we looked at a new vehicle while we were at Renault Cannock again great staff nothing was too much trouble


I asked what time my vehicle would be ready as I had my mums 60th birthday meal that evening I had to get from Cannock to Dudley for. I was told that if they could get it done quicker than half 4 they would call but , most likely it’d be half 4. At quarter to 5 I walked into the dealership and the woman was sat with another customer and said to the other gentleman “oh yes here is here paperwork I was meaning to call, we were waiting for glue to dry”. At this point I was in a panic about encountering the M6 traffic and did not appreaciate that not only could they have just given me a courtesy call earlier to explain there was a recall and glue had to dry but I hadn’t even had a call at all to say the car was ready. Bad service.


The staff there are very friendly and the atmosphere is always welcoming.


The customer service as been very professional <br/>Only a few short comings with the vehicle but 95 percent happy


Service is great Janine explains any work that needs to be carried out very clearly.they are very efficient as i stay on the premises they keep me informed every step of the way.we have a laugh they always ask me what work I've brought with me as i always have a pile of paperwork to keep me busy while i wait. They always enquire what ive got to do this time. They are very pleasant and friendly always take time to have a chat eventhough they are very busy


Buying a new clio it had to be serviced properly . My service book kept up to date . And an mot


Very friendly service and janine was lovely to my children, which always makes a big difference to a Mom!


Car left for service. No problems. Car cleaned but not wiped down, consequently dirty run marks down side of car. As the car had been cleaned 2 days before being black this was very noticeable


Service was excellent - cannot fault it


Took car in morning, about 8.45 am left it for service & check over, they phoned me about 4 pm to say all done . I collected car about 4.45. Pleased no major work needed.car all clean & tidy on collection


£ 60 to tell radio was no good,quote £530 to fix got it done for £ 100


Very good customer service


Very good experience as usual. Staff are courteous, very helpful, very polite and pleasant.


Terrific staff there. Thanks to all especially<br/>Janine and the body shop who are very professional. We have moved our fleet servicing & maintenance to Renault Cannock now, so very different from our last dealer. We now have total confidence that our vehicles can return from service / maintenance in a safe and roadworthy condition and know exactly what we have paid for. <br/>Love the service video, cracking idea, competion could learn a lot from Renault. <br/>Rick Taylor<br/>Jack Livesey Tiles <br/>Cannock


I had to get neibours to take me to cannock and back because you dont do curtesy cars ,was promised 5 pound taxi money (which i never had)to take me there and back to rugeley which would be at least 20 pound each way


very nice


On walking in we had a very warm greeting ask if we would like a drink Janine was busy at the service desk with a other customer but we were talk that it wouldn't be long which it wasn't great service from Janine at desk couldn't ask for more.


Friendly staff good coffee and efficient service.


The staff were very friendly and inviting. I received a call when my car was ready to collect. Good service all round.


I have always received excellent service every time I have been to Renault Cannock.


Excellent service, i had taken the car to another Renault dealer who did not solve the problem<br/> Renault Cannock took the time to find the problem and repaired it the same day, which i was very impressed<br/> Also the staff were very friendly and took the time to say good morning <br/>will be taking my car back for service at Cannock branch even though it is further away from my local dealer


Couldn't ask for better


Always satisfied when taking my car for service at this garage.


Very friendly staff and a lovely clean car given back to me, thank you!


No


Pleased with the friendly service provided by the service team at Cannock - I was told the car had been cleaned/washed, bit disappointed by the outside of the car


very good front desk. very helpfull.


Booking in my vehicle could’ve been easier and more straightforward. Would’ve been nice to have Renault sports technicians on hand to discuss problems and issues.


Always a friendly welcome, especially janine on front of house


Satisfactory


Alex on reception was warm and friendly and answered my queries it was a pleasure to be dealt by someone so pleasant and efficient.


Really friendly staff


excellet


Friendly staff and fast and effucient service


very friendly and helpfull<br/>far better than platts of stafford <br/>wish you were nearer


Always polite and friendly


Lovely friendly staff. Courteous and helpful. Do their utmost to ensure you are well looked after.


Good, friendly


Excellent all round service


Very friendly service team, Highly recommended<br/>I was also informed when the car was ready washed and vacuumed


Reception staff were amazing but the work that needed doing I took to two other garages who said it wasn’t required and on top of that if t was required quoted it as £150 less than yourselves. Not too happy won’t trust the service again now which is a shame because you sorted out another problem for me for free and didnt even explain that but wanted to charge me hundreds of pounds more for work that doesn’t need doing. Interesting sales / service model to say the least.


The whole team at cannock are brilliant


good clean showroom,after seeing the reception was given a coffee shown to a seat with up to date magazines,weel done renaunt at cannock


Overall the service was excellent<br/>Washing of the car was hit and miss


Very satisfied with the staffs curtious manner and the quality of the work done. Would certainly recommend RRG to friends and relatives.


Competent technicians, Friendly and attentive reception staff. As usual excellent service from Renault Cannock


Unfortunely a fault that I am experiencing was not rectified. I beleive the only way for this problem to be rectified is for a mechanic be with me so i can fully explain and demonstrate the problem. All other work has been carried out satisfactorily.


Courteous treatment, problem with my car resolved with no problems


Excellent service and friendly staff. 5*


Excellent experience overall, the guys behind the counter were great. Minor downside, since ball joint repaired and front tyres replaced steering wheel is VERY SLIGHTLY off centre. Worth mentioning to them and returning the vehicle to get it done? No, I will mention it next time it needs to go in. This just stopped it being a perfect experience.


x


Friendly staff


Happy to travel back from Birmingham to Cannock as I purchased the car there.


Good experience staff were helpful and polite and very friendly and knowledgeable .


Good service


My vehicle has been returned to dealer twice for same issue but with different diagnostic outcomes. The fault may still remain as a repair was not actually carried out, only a swap over of existing parts and a "try that for a while and let us know if it happens again". So far it hasn't. Touch wood.


Completely satisfied with your Customer Care and attention,hence<br/>my continued business with you over a prolonged period.


Very good


Outstanding customer service


Everyone was very friendly and welcoming, everything was explained clearly to me and I received a call, as promised, when my car was ready. I was impressed with the video I received relating to the work that had been done! I will be bringing my car to Renault Cannock for its annual service and MOT from now on. Thanks!


Gentleman lied about the mileage to try and boost sales


totally satisfied with service provided


.


Always excellent service


No problem with Cannock dealership - however your on line booking system is poor even to the point the dealership had no clue we where booked in for a service and MOT having booked in four days earlier!!!!


lovely warm welcome from receptionist and service receptionist.<br/>loan car ready on arrival, great service.


Very surprised with regards to not carrying certain spares that i would class as basic spares in stock,other than that no problem.


Great personal service


Good service. friendly staff


Very happy with work carried out the best workmanship and happy receptionist


All Staff were helpful and friendly. I really liked the video that was sent to me about the problem with my car. My car was poorly cleaned but I wasn't expecting it too be done so shouldn't really complain.

  • Sort reviews by:

  • Would recommend
  • 06/09/2017

Please reduce the number of signatures that are required on handover it was EXCESSIVE!


  • Would recommend
  • 04/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 03/09/2017

No more questions, the service was outstanding.


  • Would recommend
  • 03/09/2017

Just wanted to add that Alex who sold us the car is an asset to a Renault. Extremely professional and personable he was a pleasure to deal with. Would have no hesitations buying a car from him again. Thanks again.


  • Would recommend
  • 03/09/2017

A big thanks to Renault Cannock. Having never before purchased a vehicle from a main dealer, I am happy to say it has been a great experience. From start to finish the whole process was made very easy for me whilst being thorough and informative. The high standard from Renault Cannock has been consistant from my first phone-call right through to the fantastic aftercare. I feel very confident in knowing I will be well looked after if any future problems occur. Every member of the Cannock team I encountered was very nice and helpful, especially Joseph Waltho. Joseph was, and still is, extremely professional and helpful. Nothing has been too much trouble for him, it has been a pleasure dealing with him and he is by far the main contribution to such a pleasant stress free car purchase. My after sale contact with Joseph has been dealt with exactly the same as my initial contact with the dealer. I am fully converted and can happily say I look forward to my next car purchase, an event which I have historically dreaded. Renault Cannock's claims to deliver "passionate, first class customer service" has certainly been met in my experience. Many thanks and kind regards, Chad Houlihan.


  • Would recommend
  • 02/09/2017

Mike was very helpful and very genuine! Real assett to your team, I also spoke to Alex on the phone and he was very understanding and attentive! Very good communication through out and felt very welcome. Thank you for sorting my car, I am in love! Was a pleasure to use Renault Cannock. Demi Melbourne.


  • Would recommend
  • 30/08/2017

[no comment made]


  • Would recommend
  • 23/08/2017

Excellent service


  • Would recommend
  • 22/08/2017

Ian Hudson-Innis was very professional throughout. I am very happy with my car. Thanks a lot.


  • Would recommend
  • 21/08/2017

The staff at the cannock bratch were the best I've ever dealt with. Ian is a credit to the company I shan't hesitate to recommend you Thanks for great value and service


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

I didn't have a test drive as I brought the car over the internet,and test drove one nearer home.


  • Wouldn't recommend
  • 16/08/2017

although I was assured that my used Renault had been MOT'd, serviced and test driven (supposidly) it serverly drove to the right upon collection. I literally drove round the corner and returned the car immediately. I then sat around for an hour whilst the mechanics tried to resolve the issue. As they had to wait for parts, i was then offered a coutesy car. The reason behind buying direct from Renault was to avoid this situation occurring. I may as well of bought private. Extremely disappointed and I am now left wondering what else could be wrong with the car! Two days later, whilst driving the courtesy car I then received a voicemail from the aftersales team trying to sell me a servicing pack? I could hardly believe it!


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 10/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 29/07/2017

No very happy indeed this is now the sixteenth scenic I have had . Many have come from the cannock branch . Alex and Simon worked hard to match my needs . My son has just had a new megane from you as well as my sister in law another car for my nephew . We will continue to buy our cars from Renault cannock thank you .


  • Would recommend
  • 28/07/2017

No questions - but an observation. Your sales person was really good and it's only because he was so good I persevered. Your computer system is embarrassingly bad. On 3 visits, each time there were problems with the system. Please give your sales people a fair chance to make the sale - the computer system you have was so bad he nearly lost this sale!!


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 22/07/2017

[no comment made]


  • Would recommend
  • 20/07/2017

As i live in north east scotland there was a discussion re service plan etc but due to distance it was not progressed


  • Would recommend
  • 19/07/2017

[no comment made]


  • Would recommend
  • 16/07/2017

[no comment made]


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 06/07/2017

The salesman mike Stevenson was excellent, very knowledgeable, very kind as I did not know what I wanted. Invited me back several times. Really took his time to explain everything. I have already recommended you just on the salesman alone!!!


  • Would recommend
  • 26/06/2017

[no comment made]


  • Would recommend
  • 25/06/2017

Alex was very friendly and helpful and it was a pleasure to buy a car from him. His handover was great and I left feeling like I knew all of the important features without being patronised. Thank you - I love my new car!


  • Would recommend
  • 21/06/2017

[no comment made]


  • Would recommend
  • 20/06/2017

I wasn't offered finance but only because I said straight away that I was buying outright


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 13/06/2017

[no comment made]


  • Would recommend
  • 13/06/2017

very pleased with the young sales man he was very helpful and the service engineer Nigel was also very good with his explanation of the computer system,


  • Would recommend
  • 12/06/2017

Fantastic service. Michael pulled out all the stops to get my car ready. Everything was guided and I knew I was in safe hands.


  • Would recommend
  • 11/06/2017

[no comment made]


  • Would recommend
  • 10/06/2017

[no comment made]


  • Would recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 08/06/2017

[no comment made]


  • Would recommend
  • 01/06/2017

[no comment made]


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 30/05/2017

Thanks to Ian Hudson-Innis for his help, great guy!


  • Would recommend
  • 28/05/2017

[no comment made]


  • Would recommend
  • 23/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 10/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

I have not taken delivery of my new car yet due to it being sent from Portishead to Leeds we then had to wait for it to be transported to Cannock we are still waiting for the car and log book to arrive it will hopefully be this week.


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 03/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

Excellent service throughout


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

No questions was very impressed with the salesman unfortunately not so impressed with the cleanliness of the vehicle. It had been hovered but not properly cleaned. There were marks over the inside of the vehicle which wiped of easily so obviously had not been cleaned.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

I found everyone at Renault extremely helpful and would definitely recommend the garage to others.


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

No, everything was well covered the service was excellent and followed up with emails and short video too. Can't fault Mike Stevenson in sales for his service.


  • Would recommend
  • 25/03/2017

[no comment made]


  • Would recommend
  • 25/03/2017

[no comment made]


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 13/03/2017

no


  • Would recommend
  • 12/03/2017

Both Ian and Simon gave me excellent customer service . Simon worked with me to get the best deal possible and kept in contact via email! I am very happy with my purchase and will be recommending Renault Cannock to family and friends. I hope to get many years out of my car and when I decide to change or upgrade Cannock will be the first dealer I'll be looking at. Thank you Simon and Ian! Ps sorry about the cakes!:-)


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

Is it best to leave the eco mode engaged all the time?


  • Would recommend
  • 04/03/2017

Very good experience no pressure


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 01/03/2017

[no comment made]


  • Would recommend
  • 27/02/2017

no everything perfect thank you


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 26/02/2017

[no comment made]


  • Would recommend
  • 22/02/2017

No thank you.


  • Would recommend
  • 21/02/2017

Awaiting contact from Mike Stevenson concerning a small stone chip in the paintwork on the bonnet, not noted by staff when completing G3 paint protection and polish / valet. To be touched up with mercury sliver and G3 applied at Renault Cannock.


  • Would recommend
  • 20/02/2017

[no comment made]


  • Wouldn't recommend
  • 17/02/2017

For buying a new van it's the worse experience I have ever had


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

I called at quite a few dealerships whilst looking to buy my car, I found some to be intimidating places where the sales executives were either patronising or even rude. My sale at Renault was dealt with by Joe Waltho who was extremely polite and helpful, he made me feel comfortable and able to ask any questions very pleased with the service provided and would definitely recommend to others and return myself.


  • Would recommend
  • 05/02/2017

[no comment made]


  • Wouldn't recommend
  • 03/02/2017

[no comment made]


  • Would recommend
  • 03/02/2017

At the moment we are learning the pros & cons of the car as yet we are very happy with the car and the sales service nothing was to much trouble


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

The delivery service could have been better and earlier, it would have nice to have seen the car in daylight before handover thank you apart from that your staff were excellent


  • Would recommend
  • 31/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 23/01/2017

The salesman(Alexander Smith)was extremely friendly and informative and made the transaction a pleasure,I would reccomend him and Renault Cannock most highly


  • Would recommend
  • 20/01/2017

It was a cash sale. We came from Derby so had already test driven the vehicle. Would just like to say we were very impressed with Ian who dealt with us thru the entire process. He went the extra mile & we would definately consider purchasing from you again & have no qualms about recommending you to others. Many thanks.


  • Would recommend
  • 15/01/2017

[no comment made]


  • Would recommend
  • 11/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 30/12/2016

[no comment made]


  • Wouldn't recommend
  • 24/12/2016

I want to thank Ian for his help. He didn't overdo the sale by being pushy and gave us all the information I needed to go ahead with the purchase. His sales attitude had a big influence on my desicion to buy the car. Thank you


  • Would recommend
  • 22/12/2016

No. Great service. I used to have my old Twingo serviced at Renault Cannock so I am familiar with the dealership.


  • Would recommend
  • 21/12/2016

no all okay thank you


  • Would recommend
  • 15/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016


  • Would recommend
  • 06/12/2016

No questions but I will say what an excellent service we had when buying our new car


  • Would recommend
  • 06/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

[no comment made]


  • Would recommend
  • 05/12/2016

The Clio is just right for me. The Eco friendliness is satisfying in this age of concern and need. The staff were really charming and helpful as well with the interest s of Renault. I am delighted .


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 22/11/2016

We did not need finance or after sales


  • Would recommend
  • 19/11/2016

I was very happy with the professional service received.


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

[no comment made]


  • Would recommend
  • 16/11/2016

No 48 hour follow up call as promised


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 30/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 29/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

There was a fault with the car which is in the process of being rectified by yourselves. Since bringing the car home I have discovered a further fault which I will be bringing to your attention in the immediate future and which I trust will also be rectified. Consequently I don't feel in a position, at the moment, to give any comprehensive feedback.


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 25/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

Didn't need a test drive and live to far away for after sales department at this location


  • Would recommend
  • 22/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 16/10/2016

no


  • Would recommend
  • 13/10/2016

[no comment made]


  • Would recommend
  • 10/10/2016

Very satisfied in all respects...thanks


  • Would recommend
  • 06/10/2016

Gap insurance


  • Would recommend
  • 06/10/2016

Yes, excellent service. I took my motobility car back as my husband has passed away. I dealt with the same staff, who were very thorough, collecting my husbands car, as I could not drive it. I drove the motobility car back to the garage and picked my new car up..The salesman, Joe Waltho bought me a bunch of flowers. I went back to Renault because of the excellent service when we bought the motobility car. Thanks


  • Would recommend
  • 05/10/2016

We had an enjoyable experience with friendly well informed and helpful staff. We would purchase another vehicle here again thank you


  • Would recommend
  • 04/10/2016

No pleasant experience and car is lovely


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 02/10/2016

[no comment made]


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 26/09/2016

No questions but would like to say what a pleasure it was to visit your sales room and Joseph was an excellent salesman


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 24/09/2016

[no comment made]


  • Would recommend
  • 20/09/2016

[no comment made]


  • Would recommend
  • 16/09/2016

[no comment made]


  • Would recommend
  • 16/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

Not at the moment thank you


  • Would recommend
  • 13/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

[no comment made]


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 06/09/2016

Only issue with my Renault Clio is it has the worlds girliest horn .. Just some food for thought


  • Would recommend
  • 06/09/2016

no


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 04/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 30/08/2016

No questions but would like to thank Ian for his help and advice. Great customer service, thank you


  • Would recommend
  • 30/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 27/08/2016

Really pleased with the customer service received from Jo at Renault. However, after a couple of days I noticed my breaks were screeching. Renault had the car back, however advised the brakes were fine and just cleaned them, within another day the breaks were screeching again!


  • Would recommend
  • 23/08/2016

I purchased the car over the phone with Michael Stevenson giving me a video guide which was great. Very speedy service and Michael was extremely helpful


  • Would recommend
  • 22/08/2016

None - the service was excellent,


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 17/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

Was offered a service plan on DD which I took but as in "introduced" to aftersales no !


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

VERY PREFESIONAL SALES LADY ZARA AND FRIENDLY


  • Would recommend
  • 08/08/2016

No


  • Would recommend
  • 05/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 02/08/2016

Great service, very impressed by the service and friendly welcoming staff


  • Would recommend
  • 01/08/2016

Will I be reminded when my next service is due


  • Would recommend
  • 31/07/2016

[no comment made]


  • Would recommend
  • 30/07/2016

[no comment made]


  • Would recommend
  • 29/07/2016

[no comment made]


  • Would recommend
  • 29/07/2016

[no comment made]


  • Would recommend
  • 28/07/2016

The salesman was great, I didn't want finance and the test drive I didn't need one.


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 17/07/2016

[no comment made]


  • Would recommend
  • 13/07/2016

No further questions. Excellent service, polite, professional and helpful.


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

No questions but Ian the sales guy at Cannock was really helpful and a pleasure to deal with!


  • Wouldn't recommend
  • 06/07/2016

They handed a van over with no fuel in it, didn't notice till I was on M6 toll road & had to find petrol station, fuel gauge said Zero!! Only just made it of motorway!! Poor poor poor!!!


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

[no comment made]


  • Would recommend
  • 25/06/2016

[no comment made]


  • Would recommend
  • 19/06/2016

The salesman Joseph Walthowas really good thanks


  • Would recommend
  • 17/06/2016

[no comment made]


  • Would recommend
  • 16/06/2016

[no comment made]


  • Would recommend
  • 12/06/2016

Yes, does your valeter have a fear of heights?, Reason I ask having inspected my van following hand over I could not understand why the roof is filthy? Perhaps he's vertically challenged and hasn't any step ladders.


  • Would recommend
  • 09/06/2016

Ian was very pleasant to deal with.


  • Would recommend
  • 08/06/2016

[no comment made]


  • Would recommend
  • 08/06/2016

I have received the car and still haven't received my log book or tax in the post which I got told I would? And the key card battery has been low since I brought the car ?


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

Was a cash purchase. Zara was very professional and made for a relaxed purchase.


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

Alex was very very good!


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 21/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 12/05/2016

[no comment made]


  • Would recommend
  • 12/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 07/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

No questions but would like yo say fantastic service I received from Alex.


  • Would recommend
  • 05/05/2016

I need the locking wheel nut for the vehicle I bought. It wasn't in the car and need it in case of puncture s etc. Can someone locate it and send it to me


  • Would recommend
  • 02/05/2016

No


  • Would recommend
  • 27/04/2016

I would like to say that we couldn't fault the salesman Joseph would sold us the car. He was a very polite and helpful guy.


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

The sales person Ian Hudson-Innis was very good and accommodating to our needs, very proffesional at all times and a real pleasure to deal with.


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

No questions just wish to thank Alex smith I'm loving the new car and not had any more tears about the old one


  • Would recommend
  • 14/04/2016

[no comment made]


  • Would recommend
  • 10/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

Very pleased the way we were treated by your Sales team and we love the vehicle we bought. Just a little note to say I had to hoover the vehicle out when we arived home.


  • Would recommend
  • 05/04/2016

The check tyre pressure sensor alert activated 5 days after purchase. I rang service dept for advice & was told computer can say pressure sensor when it means tyre pressure? I was advised to check tyre pressures & if ok to ring back & I can be booked into services ( as its not a drive in job ) in 4wks time! I told the lady I had only had the car 5 days and to wait 4weeks was ridiculous. She informed me that discretion might be given for an earlier appointment by the after sales manager. I have not had chance to check pressure levels yet so I can't confirm if tyre pressure or sensor error as computer states. It is confusing if error message is not what is wrong as lady stated. However, I cannot fault the customer services of the sales representative. Any questions I had were answered and I didn't feel pressured in any way re time. I would def recommend sales team.


  • Would recommend
  • 02/04/2016

[no comment made]


  • Would recommend
  • 31/03/2016

I dealt with Alex and he was great one start to finish! I drove up from Manchester so dealt with Alex over the phone before coming to Cannock to collect the car. It was worth the 2 hour drive there and back for the brilliant service I received from start to finish. Alex even called to ask how I was getting on with the car which was lovely. Cannock should be glad they have such a nice friendly guy on there books. 5 star service


  • Would recommend
  • 30/03/2016

No questions very happy with Joe the salesman very knowledgeable and easy to talk to,car is great at the moment and i hope it will stay like that would not hesitate to buy from you again.


  • Would recommend
  • 24/03/2016

Great service! Very smooth and efficient, had to book the vehicle back in due to a problem with the passenger seat but the car drives great!


  • Would recommend
  • 18/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 25/02/2016

[no comment made]


  • Would recommend
  • 17/02/2016

Really pleased with service, salesman was honest and direct.


  • Would recommend
  • 13/02/2016

We had a fantastic experience at Renault Cannock.


  • Would recommend
  • 30/01/2016

No I was very impressed with the video,information and dealings we had with Ian Hudson-Innis he kept me informed when my car was going to be delivered. He was exceptionally helpful and a pleasure to deal with.He advised me to contact him if there was anything else I needed to know and also if I had any problems.


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

no - Ian sold me last car - spot on - trustworthy,honest had everything ready - an asset to your team!!


  • Would recommend
  • 25/01/2016

[no comment made]


  • Would recommend
  • 21/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

[no comment made]


  • Would recommend
  • 18/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

[no comment made]


  • Would recommend
  • 14/01/2016

[no comment made]


  • Would recommend
  • 10/01/2016

Alex at canock was excellent and all the other staff I saw were friendly and helpful too. Helpful service without being pushy. Informative and useful. I'm really pleased with my car :)


  • Would recommend
  • 10/01/2016

Alex at canock was excellent and all the other staff I saw were friendly and helpful too. Helpful service without being pushy. Informative and useful. I'm really pleased with my car :)


  • Would recommend
  • 06/01/2016

[no comment made]


  • Would recommend
  • 06/01/2016

No


  • Would recommend
  • 06/01/2016

The main reason we purchased the car was due to the sales executive that dealt with us; Alex Smith. We had already visited another Renault branch that day, but we were underwhelmed by the assistance there. Where as Alex was informative without making us feel pressurised, his honest and friendly sales technique is what convinced us to buy the car.


  • Would recommend
  • 01/01/2016

I had already met them during a previous sale


  • Would recommend
  • 01/01/2016

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

[no comment made]


  • Would recommend
  • 25/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

No very happy with service


  • Would recommend
  • 12/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

Michael Stevenson whom sold me the car is a credit to your team. Excellent customer service skills. He invested hours of his time to ensure both me & my family were happy with the purchases. Patient & kind and not condescending in anyway, which is refreshing. He went above and beyond in my opinion in many ways. Not your generic "creepy" salesperson who is just after commision. Excellent experience overall. Will be recommending to family/friends & work colleagues. (Have done so already). Thank you renault.


  • Would recommend
  • 08/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 08/11/2015

[no comment made]


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 25/10/2015

[no comment made]


  • Would recommend
  • 22/10/2015

[no comment made]


  • Would recommend
  • 21/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

Everyone was very helpful & made it a very easy process, the sales team seemed genuine and not at all patronising or pushy which was appreciated ????


  • Would recommend
  • 05/10/2015

The service was as usual excellent listened acted upon no propels at all


  • Would recommend
  • 02/10/2015

Very pleased with the service we received,nothing was to much trouble forAllex he was extremely helpfull THanks


  • Would recommend
  • 30/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 25/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

All good and adviser very professional and helpful


  • Would recommend
  • 21/09/2015

I was very happy with the service I received from Alexander Smith.


  • Would recommend
  • 18/09/2015

Mike was very good, he looked after us really well and covered every aspect of our purchase. This was our first new car but second purchase of a vehicle from yourselves. Good customer services every time. From the welcome at the door and includes the people in servicing. Thanks.


  • Would recommend
  • 17/09/2015

[no comment made]


  • Wouldn't recommend
  • 16/09/2015

my sale was conduited in a very professional manner Alex your Sales Rep was first class as was your reception was also very . As l come from Leicester and always dealt with Ren Leicester l have told them of my experience with you.


  • Would recommend
  • 15/09/2015

Mike was a great salesman throughout, he was very friendly and helpful. Great aftercare too, Mike responded quickly when I sent him an email about the car and also gave a courtesy call a few days later. Great guy.


  • Would recommend
  • 13/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 07/09/2015

[no comment made]


  • Would recommend
  • 04/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 31/08/2015

[no comment made]


  • Would recommend
  • 29/08/2015

[no comment made]


  • Would recommend
  • 25/08/2015

[no comment made]


  • Would recommend
  • 21/08/2015

Alex was brilliant, helpfull and answered all of our questions. He sent us a personal video of the car which was great


  • Would recommend
  • 19/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 13/08/2015

[no comment made]


  • Would recommend
  • 12/08/2015

Alex Smith made the purchase of a car from Renault Cannock a very pleasant, hassle free process.


  • Would recommend
  • 08/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 07/08/2015

[no comment made]


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 04/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

[no comment made]


  • Would recommend
  • 27/07/2015

No


  • Would recommend
  • 20/07/2015

No questions but I was very pleased with the whole experience - the car has already been driven to Bristol & back twice. Thank you.


  • Would recommend
  • 12/07/2015

[no comment made]


  • Would recommend
  • 09/07/2015

[no comment made]


  • Would recommend
  • 07/07/2015

[no comment made]


  • Would recommend
  • 02/07/2015

No question just had an excellent experience buying my lovely car


  • Would recommend
  • 02/07/2015

I thought the customer service was excellent, all my questions were answered I would definitely recommend. thank you Ian Hudson innis


  • Would recommend
  • 02/07/2015

I thought the customer service was excellent, all my questions were answered I would definitely recommend. thank you Ian Hudson innis


  • Would recommend
  • 02/07/2015

I thought the customer service was excellent, all my questions were answered I would definitely recommend. thank you Ian Hudson innis


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 30/06/2015

Why was I not contacted 2 days later as a courtesy call, as stated? I also phoned and left message with reception for a call back, no call back received!


  • Would recommend
  • 30/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Wouldn't recommend
  • 26/06/2015

Worst customer service I have ever encountered. Poor advice on which car to buy, diesel or petrol; not told that car should be serviced annually to keep warranty valid; car not on site when I came to pay for it; no follow up call on buying the vehicle - although I was promised one, new car seat covers in ivory and black took over two weeks to come in; still not fitted to car as Alex told me last Saturday (20th June) that he would ring me this week to get them fitted - received no communication and have today emailed Alex who seems to have forgotten that he was going to contact me to collect vehicle this week. I could go on but really can't be bothered. Suffice to say I will not be recommending you dealership to anyone I know.


  • Would recommend
  • 25/06/2015

Since I've had the car I had no contact from the sales team I'm in process of buying a spare alloy for my car and get told I still need to buy a wheel brace and jack .??


  • Would recommend
  • 25/06/2015

Very good customer service . The sales person Alex really looked after us and gave us some good advice and recommendations in finding our new car.


  • Would recommend
  • 23/06/2015

[no comment made]


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 17/06/2015

[no comment made]


  • Would recommend
  • 15/06/2015

Found the salesman very helpful during whole process

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