Renault Bolton

01204 219 682
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all ways had very good relations and service from them


I have no problem with sales person who delt with my car purchase,it's not the first time he has sold me a car and <br/>I find Paul a very capable person and friendly chap whom takes you through every detail of the car I choose,he is very helpful even after the sale.


I was completely satisfied with my experience at Renault Bolton. From the warm welcome to speaking to the sales person who put me completely at ease. No pressure to buy ,we went away to think about it for a week .Warm welcome when we returned.


Great service. Delivery was delayed.


The staff at renaults were really helpful


the salesman Gary Howarth was wonderful very attentive and nothing was to mutch trouble top class service 100%


Very helpful and understanding. Answered and attended all queries and concerns


Very good service throughout the whole process from walking in too driving away.


James Connor was our adviser and he was excellent, keeping us informed at all times and made everything run smoothly


The customer service and care was fantastic. It’s my 2nd time I’ve bought from James Connor and I would recommend him to all my family and friends.


Paul Ormrod (Nissan dept) was great from start to finish. Very pleasant, helpful gentleman. Every step of the way was explained and contact was maintained throughout. Would definitely come back


Very friendly staff all round .


always a pleasure dealing with renault bolton


Very good experience with lovely staff


Na


I felt very welcome and it was a very relaxed, personal experience throughout. The customer service was fantastic. Your sales team are great.


The knowledge of the staff was excellent. They helped me all the way. Any queries that I have had have been dealt with promptly, professionally and successfully. Car was very clean and came with half a tank of fuel which was very appreciated. My second Renault from Bolton. See no reason why I won't be back for a 3rd in the future.


I was treated politely and with respect at all times, information provided was well explained and my Sales Executive kept in touch and kept me up to date with the delivery etc. My only disappointment was with the delivery time, however, this was explained at the outset and I was happy to wait. As my delivery was after the scrapped scheme had ended an equivalent deal was brokered for me by my Sale Executive. A good service all round.


Straight forward , good communication.


Only disappointment was waiting for the delivery. This wasn’t the problem of the Bolton garage but Renault.


Excellent experience with David and James in Renault Bolton.


Gary at renault Bolton was extremely helpful at helping me to choose the right car. I told him my requirements and he suggested the captur, explained all the different aspects of the vehicle, set up media nav, etc. Based on my dealings with him and the fact that I love the car, I would definitely recommend the new renault captur and the Dealers at Renault Bolton.


Dave was helpful, friendly but not intrusive


Completely satisfied.


I had a good experience getting my new car . It came when I was told it would . And I was kept updated all along . Good . ??


We was satisfied with everything


the cars a motibility car so theres no problem


Good serive


warm friendly and atentive


Excellent service no complaints at all


Very good.


Thankyou everything was explained the dealer was good at explaining everything to me I couldn't ask for anything more


James Connor could not have been any nicer or more efficient during our dealings with Renault Bolton


Hi... My purchase was under motorbilaty.. The sale's person promised me a model I did not get and was given at least three delivery dates.. I am now stuck with this car for three years.. I will add that there is nothing wrong with the car I have but I was told it was 4wd and that is the reason I changed from Peugeot to Renault.. Only to find out on delivery of my car that they don't even do a 4wd under motorbilaty.. Very disappointing..


i would go back to Renault every time


The sales staff were great, the car with it's little faults are beginning to be an annoyance. Would have expected better, 1st time buying a Renault!!


completely satisfied with purchase experience from Renault


Fez Arshad is a very good representative of Renault Bolton. From the very first time we met him he has been a total pleasure to deal with. He explained the car's features to us very well when we were first interested. He took us on the test drive and was very clear in his explanations of the features of the car as well as all the financial details as we arranged to lease the car.<br/>He kept in touch with us very well whilst we waited for the car to arrive, regarding delivery times. He was extremely good when it came to taking delivery of the car, going out of his way for us to get a convenient delivery time.<br/>On delivery he went through all the car features again until we were sure that we were confident with them all.<br/>He contacted us after we had the car to make sure we were happy with everything and said we could contact him if there were ever any problems. We thoroughly enjoyed all our dealings with him. We have full confidence in him and I hope to deal with him again in the future.

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Polite friendly staff, it was fairly easy to drop of & collect my car<br/>As a notability vehicle may need to have it collected & returned due to my increasing mobility issus


All went according to plan, great service and friendly staff as always


Felt like the reception staff were working under pressure and did not have a warm welcome. But when I collected my vehicle the next day they were much more relaxed, so may just have been a very busy period. The visit was to replace the battery after I had broken down and the AA followed me to the garage. Although they had the battery in stock they could not fit me in that day, but would be done the following day. I waitied till 5pm the following day waiting for a phone call. In the end I rang the dealer and they told me the car was ready, I just got there in time to collect before they closed.


Fine


No problem with them at all


I was a little disappointed when I returned to collet my car and it hand been cleaned at all. I had to request it was washed, as I was told it would be valeted as part of the service. The wash was a rush job, wasn't cleaned properly, and after paying for MOT and service costing over £200 I was hoping for a better job from the dealers.


N/a


I required a curtsy car, the car provided was not automatic so i was unable to drive it. I was then offered a electric car this was also unacceptable. I had to ask a relative to come and pick me up and take me back for the car when it was ready.


Renault bolton are so friendly and helpful


I booked a service arrived at 8 am there were several people before me,sat in waiting area until 11.30 health check revealed a crack road spring.agreed to repair.I was told the car would be. Ready at 1.30 I wanted to wait until that time but was encouraged to go home. 2.30 came I rang the garage car not ready will be another hour. Rang back at 4pm car nor ready.how long will it be oh about an hour. Got myself a taxi to the garage.car. Or ready having problems sourcing correct part first I had heard about this<br/>I had been out for 8 hours in total and finally told they would not be able to complete that day. I was telephoned next day at 11. 30 am to collect my car .the car park was so packed with other vehicles it was difficult to navigate .the customer service representative,said they had to put two road springs on the car to match.<br/>My question was at what time did they feel the need to put two springs on to repair the car. Or had they taken on more work than they could handle. I contacted the manager to discuss this, for the future I would like the car collected and returned when complete<br/>To prevent lengthy waiting times and frustrating information.


Need to return as faults not rectified


It was really helpful to me, that my vehicle was picked up, and brought back to me. The gentleman who came, was very nice, and polite.


The work was carried out very well ,the staff were very friendly and I was more than satisfied.


Can’t fault friendliness of staff, the service staff will go out of their way to help and nothing is too much trouble.


No communication regarding my car, had to ring up to get a time as to when I could collect it, dropped off at 8.30am and only collected at 17.15 with a promise that they would ring to arrange additional workshop repairs ( on a new 18plate car )<br/>Did it really take all that time to fit mud flaps and check stop start function as it was faulty


Na


Very pleased with girls, We arrived too early and was raining they let us in to wait in the showroom, and there run through the m o t results were done clearly,


See the other section regards to complaint. Dreadful customer service.


Reception staff was rude and treated me like a pechulant child when I asked a polite question if there was any possibility of my car being MOT I was abrupted net with ...’absolutely not’...rather ‘i’m not sure but will check for you’ staff could do with some customer service training in the front desk in the service department


Exellent staff very friendly. My only small note is that the parking there is not very good as despute there being many spsces tgey are always full even at 8.30am and when you pick up the car other vehicles generally have to be moved first. The staff however are polite and apologetic about it.


My experience with Renault Bolton has always been completely satsfactory. All the staff have been courteous and professional.


I did not receive a email video which I was promised. The vehicle was not cleaned as promised


Reception staff great, very polite and helpful. Car wasn’t cleaned but I was advised to pop back to have this done as a machine was broken


Both the young ladies , I dealt with , were courteous , friendly and professional . I wasn't kept waiting , I was taken to my car on collection , I was happy with the experience and would recommend Renault @ Bolton to my friends and Family .


Really friendly reception staff who fully understood reason for being there. Work carried out effectively and efficiently.


Really impressed with service. Especially from Elisa


Customer service is shocking, not friendly, made me feel uncomfortable when booking my car in as certain members of staff were very rude towards me about my vehicle I would not go to bolton again


I'm very pleased with all you do it is to a very high standard your work and all the staff look after you thankyou


The ladies on the desk are extremely helpful and friendly, they go out of their way to help you. Great customer service


My car was booked in for routine service and at point of booking I arranged a courtesy car 2 days prior to the appointment I was informed the company car was unavailable but the car would be ready for my work appointment in the afternoon. On arrival i was told that they couldn't guarantee the car to be ready so I did end up with a courtesy car.


My car was collected and returned within a few hours. I was sent a video showing my car being serviced and Ella rang me to give a time when it would be returned. Excellent service


I was truly surprised at your service.


Overall the service was on the day was good! But the car being full of dog hairs and having a baby’s is just discussing considering you pay for the fuel and for the car for that day!


Last three visits have dealt with ella aldred and we have been really pleased with the way she has taken care of us. She is a treasure.......


Staff are friendly & keep us informed of what's happening to our car. We never have to wait long & always have help working the complicated coffee machine!! We used to have a Motability car with Vauxhall & it was chaos when servicing was due very disorganised & had to wait hours. In comparison Renault are organised & very professional. It is not stressful dealing with them at all.


Excellent staff and work carried out, flexible with me having to postpone original appt due to illness, and other times needing to be booked in quickly. <br/>My only "gripe" is that the coffee machine in the waiting area is too complicated to use for those of us who don't own one of those "posh" coffee making machines!!!! Another couple waiting felt the same! I know it's nothing to do with the work being carried out, but waiting for a couple of hours while the work is being done would be tremendously improved with an easy to make brew!! #parched


Apart from the restrictive parking,I have no issues with Renault Bolton.


I have been a Renault customer for many years and the last four years In Particular have been very positive. I have enjoyed my car, the device I receive and the friendliness of all the staff in all departments. In general the relationship practice of the staff in Bolton is fantastic. I am always treated with respect and their attention to customer service is highly commendable. <br/>Well done to all, but, particularly to Ella Aldred as she has made me feel extremely valued as a customer.


Great customer service


No problem with the service and the subsequent repair made to my suspension by Bolton Renault, which seems to have caused by the state if the roads. This is the second year that my not quite 4 year old car has had to be repaired because of suspension problems. It failed its mot last Year! I've had a lot of Renaults but I will probably not buy another one.


The last visit I was waiting too long without any explanation


Very happy with the service


Always a friendly welcome at Renault Bolton, where the staff are most helpful & cheery. A bonus is the showroom sales staff being the same gentlemen that were there when my wife & I bought our cars; 'continuity' inspires confidence in customers.


Excellent


it was very good


Very satisfied overall.


My vehicle was not cleaned as part of the service as I would expect this to have been done also the courtesy vehicle did not any washer fluid in it clean the windows I would expect this to checked before it is handed out for the customer


Parking! This is the only problem I encounter when I visit this workshop.


It worked well with no problems


The only issue I have is. With parking at Renault Bolton.<br/>The staff are all excellent and the service received can’t be faulted


staff are friendly and professional


When i first purchased my renault captur,james conner made me at ease buying the car when i took it for its first service james came over asked me would i like a coffee which was very nice overall good service all round this is why i gave 10 all through the survey


Always very satisfied with each visit to Renault.


the one problem at Bolton is parking space when you get there.


Ella was very helpful, and kept me informed of the progress with my vehicle.


Service was excellent.


Renualt <br/>Bolton is a very Tight/Packed sight.<br/>and the damage to vehicles probably easy done.<br/>(If it was a Supermarket sight I would shop elsewhere)<br/><br/>Prior to visiting Renault I was contacted twice by phone, I informed them twice I had a service plan'<br/>On arrival there was no record of service Plan on Job/Service so it had to be amended.<br/>(annoying and un proffesional to say the least) <br/>The service attendant (Female) spoke at a speed so fast that i had difficulty<br/>understanding. (it reminded me of Al Capone's tommy Gun)<br/><br/>I asked her to slow down but somehow she thought i needed to hear it louder (so i asked again for slower speech) only to be asked to come nearer. <br/><br/>Then when i asked was the seat belt going to be Checked for return tension adjustment. she informed me that they where all like that and she had one herself and it's the same. <br/><br/>What a muti-tasker this girl from receptionist to mechanic/Teckie in a flash!<br/><br/>While in the next town I was phoned to tell me the car was ready for collection.<br/>So i called to collect it approx 1 hour+ later. <br/><br/>On arrival to be informed it had just gone to be valeted and would be approx 20 minutes. <br/>On collection the ding was spotted as discussed previousley.<br/><br/>Was my time wasted YES<br/><br/>Was I unhappy YES<br/><br/>Very poor quality service YES.<br/><br/>What are you going to do about it??


I always receive excellent service at Renault Bolton. My only issue on this visit was that I'd arranged to have a courtesy car but hadn't been told that I would need my driving licence. I haven't used this service before so didn't realise this. As a consequence I couldn't take the courtesy car and was stranded at the garage which is in a difficult place for public transport to get me home. Luckily my friend was able to pick me up and take me back. Maybe reminding customers of this would be helpful.


I was informed when collecting my car that it had not been washed due to frozen pipes etc which I can understand happens, however I would of thought that a little more effort could of been put into cleaning the inside which was not done very well.


Good service


The staff were friendly and very helpful.


Everything from staff at service desk to the staff in the workshop were excellent and made you feel at ease. Thank you so much.


my car was collected and returned to me for m o t and service I was very pleased with driver who collected and returned my car he was very polite and friendly. The lady who spoke to me regarding the service etc was also very friendly and polite. overall cant fault the customer service given. thank you


The staff was lovely, its just frustrating when the problem is just as bad as it was on a two week old car!


Bolton refused to do it. Went to Manchester excellent service.


The lady on service desk gives a great first impression and was efficient and plesant to deal with - A star!


I am satisfied with bolton, just a couple of things for example I wasn’t sure when I rang to book the MOT and service how many miles I had done and 50,000 had been wrote down and was told that my my warranty would not cover that, I had the car 4 years in October and I have done just slightly over 20,000, but it was resolved! When they did the MOT they could not complete the seat belt checks in the back because I have two car seats I felt this was just lazy, all they had to do was unstrap the seat belt remove the seat and try, I would have strapped the car seats back in no problem!!


The car was taken to have rlink updated as the car had not been compatible via Bluetooth since I bought it 6 months previous.


Organised a taxi for me when I dropped off the car. Excellent as i was thinking how to get a taxi .thanks .


I always receive excellent service at Renault Bolton, mainly by people behind the scenes doing a great job. I have to mention Ella Aldred who at the front of house, as it were, is always courteous and friendly, extremely helpful and always willing to explain fully and to make things as smooth as possible. She has been there a long time now, and it is like meeting up with a friend. Other staff always good too, but it is always a pleasure to see Ella again.


Reception was good and informative, they were very helpful, and answered all and every question I had regarding the work, and how long it was taking to complete the job. there was coffee available for me to drink while waiting for the car to be returned. the car was washed and cleaned inside and out, which was a very pleasant surprise.


No problems at all. Service Reception staff were friendly, courtesy car was ready for me. All was ok.!


.


Despite them being very busy the lady in the service office was still really friendly and professional. I was kept informed of possible delays and kept up to date on the progress of the work being done.


Staff were extremely courteous, efficient and helpful in every respect.


A shambles!


Very warm welcome by the girls on service reception explained everything on arrival and at collection


Was ok only having to wait 2 weeks for parts and courtesy car , if my only key broke or lost I would be unable to use my car ,


i have never had trouble with renault,but on this occasion due to ill health the car was picked up from my house,and the driver was told that the mirrors stick at times,and according to the receptionist who rang to say car was ready,she said that the driver had not mentioned anything about the mirrors.


Staff kept me up to date with how long I would be waiting.


Service message still visible on my dashboard.


.


Excellent service throughout.Cannot fault any part of the service.


Excellent staff and service just requires more parking space especially after joining up with Nissan franchise


everybody were very nice and friendly the work done was excellent


Very helpful reception staff who kept me informed of necessary work and the cost involved


Nothing to add


Good service


Clear helpful advice


Great customer service thank you


Everything was dealt with satisfactorily.


Parking 100% improved


.


Fixed the problem just took two visits


Prompt and efficient service with courteous staff.


Excellent service professional staff


Very friendly and professional service. The parking issues have been resolved and my car was clean inside and out.


The person that booked in my service could have advised me about the complimentary £5 taxi service beforehand, to avoid me having to ask my partner to stick around! Also staff need to avoid telling customers to rate them 9 or above! Doesn’t leave a good impression and as a customer I am perfectly capable of assessing the level of service I have received.


Liked the video provided with the service


NO THANK YOU


The vehicle was a motability car which was being returned due to the recipient having died.


No thanks


excellent service from the staff but the car parking for customers is bleak...........


No complaints. Great service


I only visited for a service everything was fine with the attention I reveived


most satisfactory


I have used Renault Bolton on numerous occasions for the purchase of vehicles and for service /MOT work. I, or my family, have bought at least 6 vehicles of Renault Bolton and have always been treated exceptionally well. I have recommended them to many friends who have also shared similar good experiences.


I went in for a service and a nocking noise to be told the nocking noise<br/>Is normal what is completly<br/>Wrong as i have had yo have it looked out else were , my vehicle was not cleaned when i was told it would be


All good


The staff were very helpful and freindly and efficient in getting my car serviced and MOT


Overall experience rating high


The staff are friendly, approachable and are always happy to advise me.


I am the nominated driver of this vehicle. Motability.<br/>It was collected for it's annual service and returned by a polite and courteous young man.He informed me there were no problems with the car and all was well. He had cleaned it inside and out. So, yes I was very pleased with whole process.


Fast reliable service, my car was serviced and cleaned inside and out. Excellent experience


car only in for mot friendly sale and service staff .car retured to me cleaned inside and out. while there i ordered a new car


very efficient & thorough explaining the bill etc,<br/>always found my car not cleaned to a very high standard,not hoovered but its not a massive issue to me,i got a fast,efficient & professional service otherwise.


Nothing to add


All staff did renault proud. Well done .


Very friendly and professional !


Really friendly and professional staff. Always get good service


Very good.


My only concern was the time for the service was given to me was 1 hours and 30 minutes ,and it turned out to be 4 hours .


The video sent by email is uninformative.When appointments are made in advance a text or email reminder would be a great idea.


Very helpful service from Renault Bolton, as always. Elisa and Ruth(?) on the desk were very friendly and courteous.


Had a talk to your service manager over recent visit to service department and having the car for a full day each time i had a curtsey car this time for the first time which is a help but i th for anyone working it must be difficult for them. This will be the last time I have my Renault serviced i have changed vehicle i have had a few Renault over the years but so disappointed with this vehicle.John Walker


good


t could not be improved


.


Customer parking is very short on spaces.


good


The service offered was efficient, courteous and professional. Everything ran smoothly, there were no surprises and the car was immaculate (having been cleaned both inside and out) when I collected it at the agreed time. All costs were covered by my Service Plan.


Ruth the advisor in the workshop was very helpful and polite she explained what had been done however I did explain that I was not happy with what she was explaining, although she was just relaying to me what she had been told as she is not a mechanic.


Good


picked up the car which is a nice service and brought it back after its service so all good


as always very polite and helpful staff in reception who keep us updated on our car's progress


professional,friendly & helpful


Very good service from booking in, checking vehicle in and picking up. Good standard of valeting! I would have given it 10 out of 10 had they ordered in the part that was needed in advance (electric charging flap cover) but I need a further visit in January.


Lovely staff


Greeted and treated with pleasant informative professional staff throughout the garage. Would never consider going elsewhere.


Completely satisfied,everyone was very professional & friendly ,thank you .


I received the same service I did first time I took my car in. Office staff polite. People cleaning did a poor job and then parked my car so close to another I struggled to get in. Almost as though they did it on purpose


No concerns


excellent


I haven't used Renault Bolton for a few years following a serious error made by a technician carrying out a health check where the coolant filler cap had been left loose. This resulted in the car overheating only days later. I hadn't had cause to remove the cap myself, and the only other people having access were Renault Bolton. Unfortunately it was my word against theirs, so I stopped using them.<br/>As the parking brake motor required ECU programming once replaced, I had no option. They are now likely to have more work, but I shall still be wary!!


The customer services department when i'v took my car in have always been helpful and caring.


I left some money in my cars recess. When I returned to my car this was gone. It was only £1 coin which I use for my shopping trolley but that is not the point. I have mentioned this to a member of staff<br/>Who contacted me but nothing has come of it.


The car was collected from my home and returned at the times stated, the lady on reception was very helpful over the phone and even when I wasn't able to pay due to not being at home it was no problem, as I paid a little later in the day. All a trouble free experience. well done!


Staff are brilliant .did have problem getting to work the taxi took ages to come and I was very late for work


Excellent service from start to finish.Staff really helpful and friendly.


I found that Renault Bolton where very professional in the way I was treated and the work I had done was first class.


did not have to wait to long as many cups of tea and telly to watch to help pass my wait , the lady on the counter very polite and helpfull.


VERY FRIENDLY AND EFFICIENT RECEPTION EXCELLENT SERVICE ALL AROUND


Excellent customer service


I just asked for a mechanic to look at the tick over on my car but not happy having to leave the car for almost a full day it had been serviced a couple of months earlier & i was not happy from then over the tick over. I also asked to fit a pair of front wiper blades that i had tried to get from 2other car surpliers giving my reg & not getting the fitting that should fit. So had to purchase from Bolton Renault & i think i was ripped of £45 the other 2 charging around £ 22 so not happy with Renault.John Walker


They picked my car up for serviceing.<br/>Brought it back very clean. sent a video on my phone explaining what they had done. Brilliant.


Before i took my car to renault bolton i explained that my vechile had been in a car accident and had been poorly repaired by an approved garage for Sheilas Wheels. I needed them to check the vechile and give me a written report as to if the problems with the vechile (faulty fuel gauge and rear window wiper broken) were related to the accident. When i came to collect my vechile thwy explained the report stated that the repairs needed were not related. I asked how they had come to this assumption ans i was yold that the techniqition could not comment on someone elses work as they had not completed the repairs on the vechile. I explained that thwy should have told me this before i booked it in as thwu told me they could provide me with a report and state if the repairs are accident related or not. I am extremely unhappy with the level of service as when we drove the car away they told me they had reprogrammed the car and the fuel gauge was working. My partner broked down 3 days later on a busy duel carrage way with my 1 year old son in the car due to running out of fuel with a quater of tank of petrol showing. So renault had not repaired the problem as stated when i picked the car up. I rang renault back up and explained this and thwy told ne that i needed to bring the car back in. I explained that i was not happy having to pay again as they didnt do the job thwy said they did the first time round. The looked at the car and informed me that they would need at least 2 hours labour to check the vechile over to see where the fault was. Yet a technition wrote on a report that the repiars were not accident related when they did not even know what or where the problem is. I collected my car and they cahrged me a further 59.00 i do not feel that i shpuld have been charged. I would like thia to esculate to a formal complaint as i am not happy with the level of service provided. I do not feel i was listend to and due to them telling me my fuel gauge was repairex my partner and child were put in an extremely dangerous situation by breaking down (running out of fuel with the tank showing a quater full) on a very busy bypass.


Reception staff very friendly and efficient


Brilliant service as usual.


No comment to add


Satisfied with service but vehicle not cleaned inside or outside and had to make 20-mile journey the following day for this to be done. Apology accepted from staff. No video sent of car on ramp. Apology accepted from staff.


The service staff were very friendly, however my problem has not been resolved and I am unsure what to do now.


Bean going to bolton for my servicing and repairs,, never had a bad job done, very happy will Renault Bolton,


I appreciated that my car was collected and returned to my house after the service. The only thing I would like to mention is that the aerial hadn’t been put back and I found it on the passenger seat, I didn’t contact the service department as I was able to screw it back myself.


Unfortunately, my car was not cleaned on this occasion - it has been on every other occasion which usually makes the experience that bit better. <br/>There were also a few issues with the correct information for my booking being carried over correctly - I had arranged a collection and delivery appointment for my vehicle online (Enquiry Number: 1821754) and found out that this wasn't the case when I phoned the day before to check details, but they said that a complimentary car would be available for me instead. When dropping my car off at customer services it turned out that there were no complimentary cars available. Ruth in customer services handled the mix-ups very professionally and was apologetic. She arranged a fully paid for taxi to take me back home and pick me up for the collection of my vehicle, which really helped me out! Very friendly and great customer service from Ruth and the other nice lady on duty with her at the time which made what could have been a bad experience much better by solving problems that weren't their fault!


We informed the service Department that the washer motor and off side head light bulb needed replacement before the MOT. they did not do them. Instead Failed it on those as well back brakes.


we have a motability car,and wanted to arrange collection,but this was not possble,so had to take the car myself,fortunately i was well enough at the time to do so.


Very happy with service, Ella keeps in touch with progress and extremely satisfied with work carried out in a very timely manner


Great friendly service. Reception staff very welcoming. Courtesy car could have done with a better clean as the inside of the windscreen was very dirty. Seems to be no problem with routine service,


Customer service and service desk are wonderful, the workshop have got some cowboys in it, failed my mot on a chip on my windscreen and passed it on my brakes, another mot station passed it on the chip but made me change my rear pads because they were metal on metal and they actually even showed me, also on this vehicle, horn wasnt working, they changed the horn which work but in doing so messed up the indicators


Couldnt ask for friendlier service


great


Good service - I like how you get a video of what work has been performed.


Very satisfied all.round


It would have been helpful if customer services could have rung me to let me know the engineer was on their way to collect my car, but apart from that everything was OK.


Excellent service


Very satisfying


very good service.


Very impressed with the efficient friendly service. Particularly liked the short video whilst car was being serviced it felt personal.


good


Very good


Happy and very good service from Bolton but poor for Slough


I felt the girls in the service department were most unhelpful. They were very rude and treated me poorly. It was only when I asked if I could speak to a manager, who was very helpful that my issue was resolved.


Compared with other dealerships, the service is excellent.


Good experience no problems


I was informed that my vehicle would be cleaned inside and out. but it wasn't done even though the checklist had been ticked. I contacted the dealership initially by phone and was informed to drop my vehicle off sometime. This is not acceptable as I am disabled and my vehicle was collected from my property for the service. Therefore, I do not feel that I should have to make an inconvenient and unnecessary journey. I also received an email with a video showing my vehicle. I replied to this email regarding my dissatisfaction about the cleanliness and also to point out that the incorrect Vehicle Reg No was given in the email. So far, I am still awaiting a reply.


Person who booked my car in wasn't very friendly, I was also contacted to say a check had been done to see if the car had a valid MOT I was told it didn't which was inaccurate , I also had to ring to see if my car was ready when I'd been told they would contact me.


the courtesy car I collected in the morning had 0 fuel in i had to go straight to the petrol station and had not been cleaned had the previous users rubbish still in from the night before.


Very professional rang me as soon as my car was ready to pick up , excellent service


We are very happy with everything that was done and we were impressed with video that showed everything done to complete the service on our car,thankyou for a great job everybody at Renault Bolton.


ok


efficient handover and collection of vehicle at required time


Work requested was completed, car returned clean and on time.<br/>Reception staff good and helpful. Thank you


We've still not received an adequate reply on basic questions, I wasn't provided an invoice/receipt for the service, I had no contact after to check all was ok. They did not review all the aspects on the pre-supplied queries list, nor referenced the one they missed. Mediocre at best. Historically, they've asked my wife to score them higher than we would have been comfortable doing.


Great friendly quick service


I was looked after by the team from start to finish Thankyou so much.


Good experience apart from the ridiculously busy car park on arrival. 3 staff had phoned in sick so long queue to check the car in but realise this was out of the garage's hands. Otherwise good.


Bolton Renault staff are friendly and welcoming.


At my last visit Iwas told that there was a software solution been developed for a stop start problem on the car. This time nobody knew anything about it.<br/>The car will not restart immediately after it has stopped.


Why are you asking me repeatedly to fill in a survey when I was phoned to ask about my experience? Why is both methods deemed necessary either one or the other method would be sufficient I'm sorry but the reason I did not respond to the survey was because I felt I had already answered the questions


No problems


Very speedy and lovely staff


Having had my cars serviced and repaired at Renault Bolton for many years I feel I am past of the "Family".


I had to wait several weeks for my first appointment and a further two weeks for the follow up. The staff at Bolton Renault have always provided excellent service since I bought my car two years ago. However it seems that the Bolton Renault site is too small for the volume of business and is understaffed. As I have said the staff provide a very good service under the circumstances.


It was just a standard maintenance visit and everything went fine.


First class from start to finish. Fromreception to valeters inc mechanics spot on


The Reception Staff are friendly and knowledgeable and rang me when my vehicle was completed. Only issue is the lack of parking space for my Renault Master van on site.


The reception staff were very friendly and helpful and they contacted me when my car was ready for me to collect after the service and MOT.


Paid in full in advance for a 3 year service deal. Car went in for 1st service 10 days ago with an unusually low mileage of approx 5,400 owing to my wife having been ill for most of this last 12 months.<br/>On returning home looked at check sheet, & noted everything was a ‘check’, including engine oil ie had NOT been changed. Spoke to service manager, who said because mileage low, no change necessary! That means the oil will NOT be changed for another 12 months, & will have been ‘working’ in car for 2 years.<br/>Consider this unacceptable & advised service manager of this fact. No response or reply. <br/>Therefore, consider I have been ‘ripped off’, by them not carrying out a proper service when paid for. <br/>Have bought 5 cars from this dealership, and seriously considering whether I buy another from them because of the service manager’s negative attitude to my request for information. Definitely not happy!


Staff were polite & curteous and kept me informed

  • Sort reviews by:

  • Wouldn't recommend
  • 08/11/2017

Waited for over 11 MONTHS! for items promised at point of sale to be sent out. Only received them AT ALL after multiple emails...A threat of legal action AND emails to the CEO (Vince Tourette). Unlikely therefore to be particularly enamoured by Renault UK (Renault BOLTON in particular) am I? WELL DONE! for taking an initially straightforward transaction, and turning it into a CLUSTER F**K!


  • Wouldn't recommend
  • 11/10/2017

I brought this vehicle for my wife it was her very first brand new car, Gordon the original salesman sold us the car, he said it had reversing sensors on which it hadn't, he did not offer anything other than the car we looked at on the net,no extras no insurances nothing. No documents were sent to us for finance so again my wife chased, eventually John emailed these out after I signed them my wife brought them back to Renault, by hand she also asked John if the finance on our other car would be paid off in time before the direct debit again she was assured it would be, we paid yourselves towards settling our balance on the trade in car the day we chose the new one, Gordon told us the car would be ready 2 weeks later, my wife and daughter were flying away so my wife checked that the car would definitely be ready as she was paying to leave it at the airport and you needed the reg, both John and Gordon assured her that it would definitely be ready, after my wife chased your office almost on a daily basis as nobody was keeping us informed about the car she was then told it had been held at the docks and would not be ready in fact they couldn't give us a date, eventually the car arrived and on her way back from the airport she collected the vehicle, again she asked f the finance was paid off and told don't worry its been paid, she said so I can cancel the direct debit then and she was told yes go ahead and cancel it. You can imagine the upset we then had when a letter arrived saying we had defaulted on our original car, for a full week my wife and I kept contacting yourselves and you even spoke to the finance place to say you had sent the settlement, what a surprise, you hadn't sent it at all, My wife was extremely upset and wanted to give the car back eventually sometime later after I had spoken to the manager he said there had been a mistake and basically your team had lied to us. I think this is absolutely outrageous customer service, We were offered a full tank of petrol which we have never been for, It has taken my wife this long to allow me to complete this survey as she has been really upset over the lack of care and or consideration received from your company and I doubt very much that in two years when we trade the car in that we would return to Renault, its no way to treat a paying customer and then to lie to them is despicable, I await your response on all the above.


  • Would recommend
  • 03/10/2017

[no comment made]


  • Wouldn't recommend
  • 15/09/2017

I picked up the vehicle on the 19th July - there was damage to the door and rear bumper and a scrape above the bumper on the paintwork which were not there when I purchased it. I was told by Gordon Collison that someone would be in touch about arranging a respray and arranging a courtesy car as I have a six-month-old baby. I also noticed when I got home that the MOT document was not present in the pack and that the service book had not been stamped and filled in for the most recent service done by Renault before sale. I contacted Gordon and he sent the mot promptly and asked me to send the service book though the post as I live about 20 miles away and he would get it stamped, and apologised. I sent the service book recorded delivery in July but have never received it back. By August I hadn't heard anything about the respray so contacted Gordon but he was not in the office. I spoke to another gentlemen who said the person who does the resprays is off for the whole of August and to ring back then, but he will pass the message on to Gordon about the book not being sent. He did also say to me, that, 'in all fairness, it's not that you have a mechanical failure, it is just the paintwork', which is true, but nevertheless I would like some attention paid to it, and was not happy with his attitude seeing as I picked up the vehicle not in the state it was in when I bought it. There were also still some dog hairs in the boot when I got it home, so did not think the valet of the vehicle was adequate. I phoned again at the start of September as I'd still had no reply regarding the paintwork or from Gordon Collison. I was told he was out of the office but would recontact me on Monday. It is now Friday and I have still heard nothing. Gordon was excellent during the sales and when I picked the car up, and perhaps he is not getting the messages I have left, but it is now nearly two months since I bought the car, I have no service book/manual even though it was sent recorded delivery and no one has contacted me about the paintwork, even though I have had to ring numerous times. I am a new mum and urgently needed a bigger car, and thought choosing Renault and going to a main dealer would be hassle free. I have no problem with Gordon, he is a credit to your organisation, but I am still in a position where I have had to give negative feedback because I cannot get issues sorted which should have been resolved two months ago. If someone could contact me I'd be grateful.


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 24/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

Neil was very pleasant and helpful in our experience in choosing our new car. Thank you Neil


  • Would recommend
  • 18/08/2017

still waiting confirmation if my first service is free, limited information on 4 year breakdown service. apart from these two points salesman very helpfull.


  • Would recommend
  • 13/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

The car was presented to me in a fantastic condition.The valet was first class,it looked like new, Performance is very good.It is returning 60.mpg,which is OK as we are only going shopping in Coln, and visiting hospital. All the staff were very helpfull. H/J Hills.


  • Wouldn't recommend
  • 11/08/2017

I am unable to recommend Renault to anyone. After 1 week I have had to get the RAC too fix the vehicle for a fault that should have been found prior to me picking up the car. Secondly, I have still not received the original key to the vehicle I am currently using the spare and after numerous phone calls this still has not been corrected.


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

I came to the Bolton department due to me having a massive dispute with another garages vehicle and won the case after 62 days of not being with any form of transport and a terrible after care service. So I was very dubious on who I trusted to purchase my next car from. But when I first entered Bolton Renault I initially spoke to Reference Fez in the new car department for my first enquiry into prices and lease agreements etc and explained my situation to him which he was so sympathetic to and did everything he could to reassure me that Renault are passionate of keeping an excellent relationship with their customers as want to keep us for life as you have such an easy transition through you, which I thought was lovely as he was genuine and honest. With me being a manager for Thomson travel agents we look at customer service with everything we purchase and I can honestly say he was stand out. I then dealt with Reference Gordon in the used car department (only because it was slightly too expensive for me to purchase a new vehicle but then noticed on your website that you deal with used vehicles so I came back to you because of Fez's service but needed a cheaper cost) so I did my next enquiries over the telephone with Gordon and he was such a joy to speak to over the telephone as he was friendly, honest and used his personality which again we love to see as a retail manager as it is shows it is not just face to face service you recieve good service. He then matched a price that I had had with Arnold Clark and I purchased with yourselves purely for Gordon's service finally as he kept in touch and the transition was so easy.


  • Would recommend
  • 09/08/2017

I ordered the car online on the basis of having travelled more than 200,000 miles in my old Clio . Payment was in cash so no need for finance


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

I was asked to meet the after sales team but I've chose not to.


  • Would recommend
  • 07/08/2017

Disappointingly long delay in vehicle being moved to Bolton ready for collection.


  • Would recommend
  • 07/08/2017

No vehicle of same type in for test drive


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 30/07/2017

Didn't need the finance as I paid cash


  • Would recommend
  • 29/07/2017

Internet sale, previous questions not applicable to sale


  • Would recommend
  • 23/07/2017

[no comment made]


  • Wouldn't recommend
  • 21/07/2017

In the seven days between ordering the vehicle and pickup/payment the car bodywork was damaged. I now have to return the car to the body shop in Bolton early on 29/07 for repair. This has never happened to me before and it is disappointing and inconvenient.


  • Would recommend
  • 19/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

I was very satisfied with iniatal enquiry and my purchasing my car salesperson was very friendly and helpful


  • Would recommend
  • 12/07/2017

We dealt with James Connor for the complete sale and he made the experience very smooth. Nothing was too much trouble for him and he took time to answer all our questions fully. Well done James - a credit to Renault Bolton.


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

The reason for the 2 responses of no is that upon enquiry about the vehicle I stated it would be a cash purchase. As for aftersales I live almost 130 miles away, and I discussed this with Neil and I was working at Renault Doncaster until the last few weeks so I told him I would be taking the car there for all its services. I was really impressed with Neil, also even working for Renault chose to by my car at Bolton. I will also be going there when either of our Renaults require changing, mainly because of the way we were treated by Neil, thank you


  • Would recommend
  • 07/07/2017

[no comment made]


  • Would recommend
  • 05/07/2017

No I am happy that all my questions were answered


  • Would recommend
  • 04/07/2017

Comment; Neil Hassall provided an outstanding sales experience for us.


  • Would recommend
  • 30/06/2017

No thanks.


  • Would recommend
  • 25/06/2017

The whole process for excellent. No hard sell, just great service from a Gordon. Extremely good experience.


  • Would recommend
  • 24/06/2017

No


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 17/06/2017

[no comment made]


  • Wouldn't recommend
  • 17/06/2017

Why don't you have a more detailed survey to capture the full experiences of the customer, to include both the positive and negatives aspects of buying a car from renault retail group?


  • Would recommend
  • 15/06/2017

Gordon's was very helpful.


  • Would recommend
  • 01/06/2017

Transaction went very smoothly. Your salesman (Steve Halsall? sorry - terrible memory) was most helpful and explained all the car's features to us fully.


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 31/05/2017

As i had already bought a car this way and the car was in Bolton most of the questions are N/A but as usual I had really good experience the only down side was having to collect the car as Bolton were not willing to deliver to may home address as with my previous purchase.


  • Wouldn't recommend
  • 21/05/2017

Still waiting for the Hire purchase agreement. When i picked up the van On the pre arranged time and date. I requested a copy of the VAT invoice showing the VAT deposit I paid in full and the Hire purchase agreement for me to take away when picking up the vechicle. None of the two documents were ready, It took me a little chasing to get the VAT invoice and still waiting for the HP paperwork after chasing a few times??


  • Would recommend
  • 17/05/2017

Phenomenal customer service, once again!!


  • Wouldn't recommend
  • 16/05/2017

We are absolutely disgusted with the treatment we have received, a deposit and paperwork was completed on two weeks ago we have received the warranty but still have no car. Despite several calls to Renault who told us that delivery could not take place as there was water in the rear end of the car. We have been promised a call back on five different occasions but no one had the decency to call us back to let us know what was going on. WE ARE ABSOLUTELY DISGUSTED at the way Renault have treated us and still we do not know what has happened to the car we thought we had purchased.


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

Have said no on the handover as I have not yet had the car Maybe you can send the survey again once I have got the car Thanks Lorraine


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

[no comment made]


  • Would recommend
  • 03/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

Totally happy with the service we received.


  • Would recommend
  • 02/05/2017

no


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

Neil Halsall found me the exact car I requested.


  • Would recommend
  • 13/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

We were paying cash for the car hence not offered finance and we already had a clio.


  • Wouldn't recommend
  • 11/04/2017

Set up a new service plan for this vehicle. Spoken to the customer car care plan team who have no record of this being set up. Cancelled my old policy for a clio I had an checked to see if this had been cancelled and was informed it hadn't. Absolute farce


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 31/03/2017

I purchased the vehicle over the phone as I live in Newcastle upon Tyne. I was looked after by Nick Booth who I can only thank for his outstanding service during the arranging of this vehicle. He is a credit to the Company, his service was exemplary and should be congratulated for a job well done.


  • Would recommend
  • 31/03/2017

I did not need or require a test drive I had a new traffic last year from yourselves, I was not offered finance as I stated it was cash, and did not need to meet aftersales, one thing I found absolutely annoying and difficult was to get any contact via phone, I tried several times on several days without anybody answering the phone and to me would potentially lose you lots of business, I only carried on due to previously buying from you and when buying a new van would rather deal with main dealer something that needs addressing


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

We had the car delivered so there was no opportunity to be introduced to the aftersales department (as in the previous question).


  • Would recommend
  • 21/03/2017

No. I was very impressed with the service provided by Neil Hassall and am very happy with the car.


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

Really happy with the sale man that looked after me, he was very helpful and would highly recommend


  • Would recommend
  • 07/03/2017

Not at the moment.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

This was a cash sale. No need for finance


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

nope :)


  • Would recommend
  • 02/03/2017

N/A


  • Would recommend
  • 01/03/2017

No everything was explained to me


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 26/02/2017

No ,purchasing a car from you was an excellent experience and Gordon was superb all the way through


  • Would recommend
  • 26/02/2017

Hi , just would like to know why it takes a week to repair a broken switch on the heated front seat. I will be there between 10-11am 27th feb 2017 .apart from this small glitch I am thrilled with the car yours D.S.Kenworthy


  • Would recommend
  • 26/02/2017

Good man Nick only one to chase the order .Thanks again Paul Dennis


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

A lack of communication somewhere in Renault meant that I had to waste over an hour of my valuable self employed time returning to the dealership this week. When I arranged purchase of the car I specifically asked that the hill start assist be turned off when it was being serviced. This didn't happen. I have been a customer of renault Bolton for a number of years, and in the main I receive good service, otherwise I wouldn't come back. But it is annoying when I have to take time off work (which means I lose income) for something which should have been sorted.


  • Would recommend
  • 20/02/2017

No


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

[no comment made]


  • Wouldn't recommend
  • 11/02/2017


  • Would recommend
  • 08/02/2017

Long distance sale - very happy with service


  • Would recommend
  • 08/02/2017

[no comment made]


  • Wouldn't recommend
  • 07/02/2017


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

Positive vibes as soon as I met the Sales representative.


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

Gordon was superb. He was polite , helpful , informative.


  • Would recommend
  • 01/02/2017

I have had several cars from Renault and I have always been very satisfied with everything


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

So far so good , Great bye


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

Does my warranty include recovery?


  • Would recommend
  • 18/01/2017

Nick was brilliant, all conducted by e mail and telephone.


  • Would recommend
  • 16/01/2017

No everything is fine - I asked about the van over the phone, agreed the spec was what I wanted then Gary Howarth took over getting the van to us from Leicester. We already had finance in place as a company.


  • Would recommend
  • 15/01/2017


  • Wouldn't recommend
  • 12/01/2017

[no comment made]


  • Wouldn't recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

No questions.. But fantastic service from everyone dealt with, including John Garth, Nathan and Neil who helped me find the perfect car from start to finish, couldn't have asked for a more helpful team!


  • Would recommend
  • 29/12/2016

[no comment made]


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 11/12/2016

Yes. Wish to discover my options regarding carrying a spare wheel.


  • Would recommend
  • 10/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

I didn't need a test drive because I was just exchanging my car for the Twingo and I knew it would be great! I already knew about the after sales dept. in Bolton and cannot praise them highly enough. You get fantastic customer service. And my new Twingo, I love it.


  • Would recommend
  • 08/12/2016

Neil was very helpful & we thought the videos were a good idea to put a face to the name.


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

Yes the vehicle has a smell of burning oil while driving also I have not had anyone ring me back for GAP insurance. I was though well happy with the service provided by Neil Hassall


  • Would recommend
  • 27/11/2016

We live in Newcastle, the car was delivered to us on time but the charging cable was missing and it's now a week and still no cable. One cable did arrive but wrong one sent, salesman was great and very helpful, cable situation not his fault let down by other staff.


  • Would recommend
  • 25/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Wouldn't recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

[no comment made]


  • Wouldn't recommend
  • 04/11/2016


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Wouldn't recommend
  • 22/10/2016


  • Would recommend
  • 21/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

[no comment made]


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 11/10/2016

[no comment made]


  • Wouldn't recommend
  • 11/10/2016

My old finance car wasn't paid off. The new car has had two fault with already. Lights and indeetators cut out. Can't fit me in until Tuesday 18th I have no car to get to work so I have had to take holidays until the cars back legal again


  • Would recommend
  • 06/10/2016

No further questions, but a big thank you to Nathan for all that he did in helping me choose and buy the car.


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

No. Good customer service friendly salesman


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

Sales advisor Gordon & his manager were both extremely helpful and make the whole process a stress free experience.


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

I found the telephone network quite useless as I tried to contact the dealership on a few occasions. Could not get through after 5pm, no one answers the phone?


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 21/09/2016

Neil Hassall was really helpful. I am really pleased with my car.


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 18/09/2016

[no comment made]


  • Would recommend
  • 18/09/2016

Fantastic sales rep Neil without him I would have bought a car else where Absolutely love the car as well


  • Would recommend
  • 16/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 10/09/2016

No!!! Easily the best buying of a car experience I have had! Friendly salesman who just told it like it was! Given straight forward information to make my choices with!!! Highly recommended!!!!


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 27/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 20/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 15/08/2016

Thank you to Neil Hassell. He was extremely helpful and knowledgeable in relation to all aspects of the vehicle we purchased.


  • Would recommend
  • 08/08/2016

I was highly delighted with the service and process. Have already recommended you and would not hesitate to use you again.


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

nope


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 30/07/2016

Everything was explained in great detail and was really appreciated... thank you "new Neil"


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

Neil was very helpful and polite. Nothing was any trouble.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

[no comment made]


  • Wouldn't recommend
  • 17/07/2016

My car had some faults (scratches and a torn seat), I bought the car under the agreement that these would be fixed before delivery, however this did not happen, the car was delivered with scratches to the body work and still with a torn seat despite having almost 2 weeks between purchase and delivery. Since then I have tried to contact the dealership every day by phone and sent an email, despite staff being very friendly, so far I have not managed to speak with anyone who can help me, so I am currently driving a damaged car which in its current state I have paid over the odds for.


  • Would recommend
  • 15/07/2016

Everything was good and Gordon helped us out a lot and I'd like to thank him for his time and sorting out the car my daughter is very happy with her little Clio thanks a lot regards Kevin


  • Would recommend
  • 13/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

Great service


  • Wouldn't recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

Thank you for asking me to complete your survey, I have not yet had the opportunity to test drive the vehicle as on initial inspection the vehicle had roof damage, when the repairs have been completed, I will as you asked "I hope that you are enjoying driving your new Renault RENAULT TRAFFIC". do my best to complete your survey


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

No all my questions were answered when asked at the time


  • Would recommend
  • 06/07/2016

No all my questions were answered when asked at the time


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 29/06/2016

Wrong Reg no MJ16 FDO


  • Would recommend
  • 28/06/2016

I'm waiting for a call from the parts dept. regarding the iconic mats that were missing from the car I received a email from Gurupender Gill ( on line enquiry advisor ) last week telling me it had been passed on to them but to date i have had no response.


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

No happy with the service I received


  • Would recommend
  • 26/06/2016

No happy with the service I received


  • Would recommend
  • 24/06/2016

[no comment made]


  • Wouldn't recommend
  • 24/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

No


  • Would recommend
  • 21/06/2016

No instructions for the sat nav.


  • Would recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

Hi, I have no questions but I have comments. I have had my new car for three days now because I had booked a weeks holiday just after I picked it up. Neil Hassall was my sales man and the sales process was good, Neil said I had to pay for my car before the end of the month to get the deal we agreed and it would be fully valeted and ready to drive away the following week but this did not happen. Neil said he was off for two days of that week but he felt confident that the car would be ready. I rang him on the Thursday and he they only deliver the cars to the showroom on a Monday so I had to wait till the following week. I rang him on Tuesday afternoon to find out what is there any news and he said he was waiting for an email to let him know where the car is and at that point I said to him rather than wait for the email please phone them now and find out where the car is.! I gave up waiting for a reply and called into the showroom at 5 pm and insisted on an answer. He then told me that the car was in Atherton at a lock up and i can pick it up on Friday. The whole process of buying a new car is that you feel excited, but once I had paid for the car in full, it looked like no one could be bothered to keep me informed and make me feel like I was a valued customer. I have now inspected the car and I can see that the car has not been fully cleaned, there was black dust around each door, the black dash board was covered in marks and main problem is the front windscreen has a large ring on the outside which is in your eye line while your driving. After I have submitted this to you I will ring the showroom to let them know.


  • Would recommend
  • 19/06/2016

No


  • Wouldn't recommend
  • 19/06/2016

Was sold a vehicle, a second vehicle I might add ! but the dealership has lost the log book so we cannot drive the van even though we have it sat at our premises, a shambles, wont be coming back.


  • Would recommend
  • 13/06/2016

I reported that my Capture was doing 36-40 MPG locally,which I am not satisfied with and also traveling to Scotland (motorway) a maximum of 51 MPG which is way out that given out in the specifications .I took it back into Bolton 10/06/16,Service said it was fine & that my mat was touching my accelerator pedal. It did not effect my driving ,I also said that car sluggish .The technician said it was fine,it is not my wife can tell this and she as noticed this & she as not driven it She as a Nissan Note,i have driven hers & noted the difference.The Captur I love I just want the car.


  • Would recommend
  • 11/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

NO QUESTIONS,EVERYTHING EXPLAINED CLEARLY,VERY PLEASED WITH CARE AND ADVICE


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

Gordon in used sales cracking salesman


  • Would recommend
  • 20/05/2016

Would be a good thing if sales people followed up leads and returned phone calls , that bit at the beging of this email , I think it should read renault retail group not retail retail group . Detail matters . Having said that great van thankyou .


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

Just a word of thanks to the professionalism of Gordon Collinson who couldn't have been more helpful in ensuring everything went okay


  • Would recommend
  • 17/05/2016

No questions because everything was answered at the time.


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

Neil was very helpful. He was careful to match the car to my individual needs. I was unsure about buying a Renault. He suggested test driving 3 models of the captur before I purchased the automatic signature . I am enjoying driving this car.


  • Would recommend
  • 05/05/2016

The best experience of buying a car ever. John & Nathan were excellent and very professional.


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 28/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

No Questions but a comment ..... no test drive would be because I live in the NE of Scotland also this would be why no intro to the service dept


  • Would recommend
  • 22/04/2016

No, the sales man was very thorough.


  • Would recommend
  • 20/04/2016

None thank you, salesman was very helpful.


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

very short staffed on both our visits


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 13/04/2016

You need to update your used showroom and get a real coffee machine,


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 10/04/2016

The purchase of my car was made very easy by the helpful and professional sales person. Thank you


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

Travelled from Birmingham to get this car. Very impressed. Well worth travelling up to get the car from you.


  • Would recommend
  • 05/04/2016

No further questions, however, a test drive was not applicable at the time.


  • Would recommend
  • 05/04/2016

Just pleased with the service and did not need finance which they new. The only other thing having trouble with the SD card in the R Link and just think its wrong to have a premium phone number to ring to sort out the problem which is not my fault


  • Wouldn't recommend
  • 01/04/2016

I was due to collect the car on Saturday 26 March but have not collected my car yet as the car failed the mot, parts had to be ordered in and I was told collection could be Tuesday 29th March after the car had been resubmitted for mot. The car needed paint work correction which could not be done as the paint sprayer sprained his shoulder then a specialist painter was called in to do the work which is being completed tomorrow Saturday 2nd April. I have just been contacted to say the V5 has not arrived as yet so I will not be able to take the car until it has been taxed and have been offered a courtesy car. It has now been 2 weeks since I placed a deposit on the car.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

Would you please correct my name is Alexander Tesfamariam no Alex Chat disappointed about your 5 days insurance offer .


  • Would recommend
  • 22/03/2016

I was very disappointed about 5days insurance included in your offer that I didn't get and I have organised my insurance on the same day in order to take the car home .


  • Would recommend
  • 20/03/2016

Gordon the sales man was very friendly and professional and needs to be looked after his is one in a million


  • Would recommend
  • 20/03/2016

Yes I got no information are pho no for breakdown cover which I was promised , 3 year breakdown cover could I please have some card membership cover which I was promised, are should I contact the CEO of Renault.


  • Would recommend
  • 18/03/2016


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 12/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

No Questions. Just like to say Andrew was very nice and down to earth, easy to talk to explained everything I needed to know. We'll done Andrew. ????????????


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

Neil Hassall and Gordon were friendly and helpful and I would recommend to anyone I know looking for a new vehicle.


  • Would recommend
  • 07/03/2016

Unsure about the service schedule ????


  • Would recommend
  • 05/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

No questions at present. Most information is given in paperwork but previous experience in buying vehicles has been more comprehensive and time consuming.


  • Would recommend
  • 23/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

No. I am delighted with the car.


  • Would recommend
  • 17/02/2016

I have no questions as fully answered by Andrew at the Bolton branch. I would like to take this opertunity to advise how incredible he was and made buying a car a pleasant experience! I have bought in confidence ????


  • Would recommend
  • 17/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

I am extremely happy with my new car and with the friendliness of the staff. Because Neil was ill when I came to pick up the car, unfortunately the continuity was lost. I am no nonsense when purchasing goods and knew what I wanted and Neil managed to source me the car. On collection, I was keen on getting in and out and this was achieved. I did however want and need a service plan or servicing details to protect my warranty. I am currently awaiting a call from Bolton following a couple of emails I have recently sent. Only a small criticism as I am very pleased and lucky to land with the very good price for the car. Kind Regards


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

Good service


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

This sale was done over the internet and I made it clear it would be a cash/part exchange deal. I live up in the North - East of Scotland so could not take a test drive. I had seen a same spec Clio up at Arnold Clark Elgin but got a much better deal - even with delivery costs through RRG Bolton. A couple of questions 1. If there are problems with the Clio during the warranty period - do I contact my nearest Renault dealership which is near Fraserburgh (35 mls away) or can my local garage liaise with Renault to fix the problem 2 You also offer breakdown cover but I'm around 400mls away. Can you do it through Greenflag or other National services or how would it work - not that I'm anticipating a breakdown. Alex


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 29/01/2016

Would like to say what a great salesman Neil hassall was, he never put us under any pressure to buy and was very helpful with the purchase of our new car. Thanks


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

No media nav manual


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

Friendly efficient knowledgeable sales staff.


  • Would recommend
  • 14/01/2016

Sales Man Neil was excellent an I would recommend my family and friends to purchase a car from him


  • Would recommend
  • 04/01/2016

[no comment made]


  • Would recommend
  • 03/01/2016

Items marked no were not required, but a better owners handbook would be of some use. Meeting a salesman who knows his job made a pleasant change


  • Wouldn't recommend
  • 31/12/2015

I would recommend to a friend based on the cars experience as it is a nice car however not based on customer service. I was offered a test drive however after i picked the car i was turned down for another test drive in the car that was chosen this was due to it being the same car but with a different registration. I would recommend the dealership renault to anyone purchasing their next car.


  • Would recommend
  • 30/12/2015

Surprised not to get an invoice for the sale. Apparently this get prepared later. Lets hope I get it soon. Did not ask for a Test Drive as I already know and like Renault cars. Did not need finance. Car is very good but surprised that the phone does not have voice recognition as this was extremely good on the Megane I traded in


  • Would recommend
  • 29/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 12/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 06/12/2015

[no comment made]


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 11/11/2015

Everything really good with the exception of no fuel in the car !! Now we where recommended by a friend and on speaking to her she had a full tank and we barely had enough to get home !! Is this normal?? as Nathan did say he would put some fuel in but this didn't happen


  • Would recommend
  • 11/11/2015

Everything really good with the exception of no fuel in the car !! Now we where recommended by a friend and on speaking to her she had a full tank and we barely had enough to get home !! Is this normal?? as Nathan did say he would put some fuel in but this didn't happen


  • Would recommend
  • 11/11/2015

Everything really good with the exception of no fuel in the car !! Now we where recommended by a friend and on speaking to her she had a full tank and we barely had enough to get home !! Is this normal?? as Nathan did say he would put some fuel in but this didn't happen


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 05/11/2015

[no comment made]


  • Wouldn't recommend
  • 03/11/2015

I have been absolutely appalled by the whole sales process, Renault retail Bolton and Renault uk have managed to dissapoint at every step!


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 28/10/2015

Service department was closed when handover


  • Wouldn't recommend
  • 25/10/2015

I found the sales rep Gordon Collisson very personable. However, I was very disappointed upon collection of my new Clio to find it had several scratches and a dent. Gordon apologised and sorted the scratches straight away whilst my friend and I waited. He was unable to sort the dent as the "dent man" was not available. To enable me to take my new car that day Gordon agreed to put in writing that I could return to have the dent sorted FOC. Email to confirm this received before I departed. Having made an appointment I returned the following Friday 16th October. Much to my disappointment Gordon was in a meeting and dent man nowhere to be found! I had to travel back to Buxton, Derbyshire without even been offered a drink and my vehicle still not repaired. I feel my experience regarding your customer service was shocking.


  • Would recommend
  • 21/10/2015

[no comment made]


  • Would recommend
  • 18/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

Very happy with help and service I received from Gordan


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

I have no questions. But just want to mention how great Jason Green was. This was the 2nd car Iv bought from him and he made the sales process so easy and comfortable for me. He wasn't pushy or said any daft gimmicks (which Iv heard before from other salesman) listened to what I was looking for, found it and would be coming straight back to him if I need anything else re a buying myself newer car. Cheers Jason


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

Treated as a individuel


  • Would recommend
  • 30/09/2015

The service was good although the information I was given at my initial enquiry was not very transparent as I was clear what car I wanted to purchase and was led to believe this was the car I paid a deposit on but when I got to the garage it was a lower spec car. As it happens I still liked the car and bought it. Also I still haven't received the log book... Do you know how long this takes? Thank you


  • Would recommend
  • 27/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 20/09/2015

No questions - all answered by the wonderful Gordon Collinson! Such a personable character, no hard selling just clear explanations, questions answered and a feeling of honesty! Was so good, brought my dad back this week and he bought a car from Gordon too.


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

Didn't need a test drive already have a scenic. Finance wasn't required. No time wasting with sales staff. Would use again.


  • Would recommend
  • 10/09/2015

No questions in particular but I'd like to mention the service I received whilst dealing with yourselves. Gordon Collison was superb. I got a real welcoming feeling from him and he was very knowledgable too. This seemed genuine and natural and because of him, I'll probably be returning again in the future.


  • Would recommend
  • 08/09/2015

I had previously visited a local Renault dealer who had explained the finance and assisted with two test drives, one in the petrol engine Clio and one in the diesel engine Clio.


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

David Holland was great he told us everything that we needed and really helped me out with the situation I was in. The car is really nice and no problems at all overall great experience


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 27/08/2015

Hi, I didn't need a test drive as I had already driven a Master. I didn't need finance as I'm a cash buyer. Will use a more local Renault dealer for sevicing. Regards


  • Wouldn't recommend
  • 24/08/2015

When I purchased the car there was a rattle. The dealer said it was the exhaust and that it would be all sorted during its service. A week later I collected the car. I had to drive the car from Bolton to Oxford on my own. When home and taking the family out. The rattle was still there and had not been sorted all all. The valet was also poor and rushed. I am really disappointed and upset about it. I feel as though they were just looking to get the car sold and as soon as it was they were not interested. Not happy.


  • Would recommend
  • 22/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 13/08/2015

[no comment made]


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

During the initial period of buying the vehicle you could have contacted me just to confirm the car is ready for collection and work agreed has been completed.


  • Would recommend
  • 26/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

[no comment made]


  • Would recommend
  • 17/07/2015

is my warranty valid at my local dealership "Lancaster" & will it cover body panels & trim


  • Would recommend
  • 14/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No

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