Renault Bolton

01204 271 033
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We were treated very well ,, good ,efficient service


Vehicle at dealership hopefully correcting faults,


Experience was as I expected and the same as the last 5 new cars I have purchased from Renault Bolton.


James is a fantastic salesman and representative of the company! He?s friendly, approachable and not pushy. I?ve now bought two cars from James because of the service he provides


From first choosing to actually driving away the whole process went so smoothly, a big thank you to James for all his help and advice.


Overall good. A few issues with communication (promised to inform me of updates but I had to chase for them) could?ve offered test drive, complained about short staffing. Generally good service, honest.


We found the dealership to be very friendly and approachable. Gary who we originally dealt with did his best to get us the car as quickly as possible and James who we dealt with when picking the car up was very professional and friendly and nothing seemed to much trouble, we had to call the following day as we had a query and James was again very helpful and we were not made to feel like we were being a nuisance.


Gary and James looked after us well, answered questions promptly when emailed.

  • Sort reviews by:

Dealt with the electrical problem with the radio


no thanks


VERY HAPPY THANK YOU


Nice coffee but long wait just for a radio to be re tuned. Went for a walk but bad weather and nothing to do.


Work completed on schedule.


Really great place at Bolton


Very pleasant experience


Fine


The only thing I was not happy with was that I had to wait 12 days for an appointment and as they were grinding the tyre bolts off and I had a slow puncture, I could?ve been without my car if the tyre went within that period


Had a very good experience and staff very friendly


I asked for a courtesy car whilst mine was in the garage. I was told to bring it back with the same amount of petrol in. The light was flashing and the dial didn?t move when I switched the engine on. This is not the first time i?ve had a curtesy car from this garage with no petrol in. I complained again and was told that there should be a least a 1/4 tank full in all cars. This needs to be sorted.


Really happy


At the time of the car service, I made contact with Neil Hassall with the view to change my car to a new one. he came up with exact new Captur I wanted with an excellent figure to exchange my 3 year old Captur. Brilliant service.


Well satisfied


I asked for an early pick up from my office at work between 8 and 9am however after numerous phonecalls the car was finally picked up at 11.20am.


Very good service


I would not.


Satisfied


Didn?t receive a video this year advising on work carried out nor recommendations


Great, polite and very helpful staff.


After the service I had a noise from the heating/cooling system It has now settled down


The service was excellent and everything went very smoothly no problems or concerns at all


Only in for MOT serviced due in March


A very prompt friendly service that was value for money


Receptionist was as polite as always, had no trouble with booking car in and receiving a courtesy car. Great service all round


Great service and excellent communication


Very satisfied


Yes fine


The only issue with the service I had at Bolton was that the completed work sheet I received after the service was not clear in some aspects i.e. I have a spare tyre with this vehicle and it wasn't shown if it was inspected even though there was a box for it and the tyre ware % was not clear to read.


The front line staff were great and very helpful


Everyone was very polite helpful and interested in me, a lovely friendly service and all good with the work completed. The car was really clean when I picked it up and the courtesy car was all good. Great


Nothing really to add. I've had 2 years of good service and been given no cause for complaint.


The service took longer than expected as had to have something replaced, not really much to do whilst waiting, same advert on television screen on constant replay, needed programmes etc at least something to watch.


Always good


Over many years I have been with Renault I have been very satisfied.


Very accommodating friendly


Friendly welcoming staff, good communication.


The staff booking me in were very welcoming and explained what might happen, a part was required and I had to wait an extra hour but they gave me a coffee and checked on me until my car was ready


Renault where friendly and helpful in resolving my mechanical issue's, Car was collected and returned when the issue was resolved. Happy with the service and the car.


Very good kept updated


Car under tray which would have to be removed to carry out the work has come back to me loose - a small nut/screw is missing causing it to rattle. Paid for a service expecting air, oil filters to be replaced, along with oil change. Got told all they did was oil filter and change. Air filter was extra and over priced. Also told me i needed brake disc and pads replacing, true but not at the extortionate price they wanted - over œ300. Eventually took car to a local mechanic who replaced discs and pads with genuine parts for œ100. Very over priced - if i can buy genuine parts cheaper than the main dealer then something is wrong


Friendly helpful staff, I could book my car in at a time to suit me. Explained the service procedure to me clearly. Service was carried out quickly and I was informed promptly that the car was ready to collect. Car was clean inside and out on collection. An easy trouble free experience.


The level of service is great very friendly staff the only thing I was waiting for my car the seats in the customers waiting area are a little to low I am disabled and getting up of the seats was hard for me.


Very good


The staff are really helpful and they do explain things really well x


Due to an error that wasn?t checked I was nearly charged 4 times more for my service because someone wrote my mileage down wrong


Very welcoming staff. Ella is a real asset to the business.


Nothing to say

  • Sort reviews by:

  • Wouldn't recommend
  • 08/11/2017

Waited for over 11 MONTHS! for items promised at point of sale to be sent out. Only received them AT ALL after multiple emails...A threat of legal action AND emails to the CEO (Vince Tourette). Unlikely therefore to be particularly enamoured by Renault UK (Renault BOLTON in particular) am I? WELL DONE! for taking an initially straightforward transaction, and turning it into a CLUSTER F**K!


  • Wouldn't recommend
  • 11/10/2017

I brought this vehicle for my wife it was her very first brand new car, Gordon the original salesman sold us the car, he said it had reversing sensors on which it hadn't, he did not offer anything other than the car we looked at on the net,no extras no insurances nothing. No documents were sent to us for finance so again my wife chased, eventually John emailed these out after I signed them my wife brought them back to Renault, by hand she also asked John if the finance on our other car would be paid off in time before the direct debit again she was assured it would be, we paid yourselves towards settling our balance on the trade in car the day we chose the new one, Gordon told us the car would be ready 2 weeks later, my wife and daughter were flying away so my wife checked that the car would definitely be ready as she was paying to leave it at the airport and you needed the reg, both John and Gordon assured her that it would definitely be ready, after my wife chased your office almost on a daily basis as nobody was keeping us informed about the car she was then told it had been held at the docks and would not be ready in fact they couldn't give us a date, eventually the car arrived and on her way back from the airport she collected the vehicle, again she asked f the finance was paid off and told don't worry its been paid, she said so I can cancel the direct debit then and she was told yes go ahead and cancel it. You can imagine the upset we then had when a letter arrived saying we had defaulted on our original car, for a full week my wife and I kept contacting yourselves and you even spoke to the finance place to say you had sent the settlement, what a surprise, you hadn't sent it at all, My wife was extremely upset and wanted to give the car back eventually sometime later after I had spoken to the manager he said there had been a mistake and basically your team had lied to us. I think this is absolutely outrageous customer service, We were offered a full tank of petrol which we have never been for, It has taken my wife this long to allow me to complete this survey as she has been really upset over the lack of care and or consideration received from your company and I doubt very much that in two years when we trade the car in that we would return to Renault, its no way to treat a paying customer and then to lie to them is despicable, I await your response on all the above.


  • Would recommend
  • 03/10/2017

[no comment made]


  • Wouldn't recommend
  • 15/09/2017

I picked up the vehicle on the 19th July - there was damage to the door and rear bumper and a scrape above the bumper on the paintwork which were not there when I purchased it. I was told by Gordon Collison that someone would be in touch about arranging a respray and arranging a courtesy car as I have a six-month-old baby. I also noticed when I got home that the MOT document was not present in the pack and that the service book had not been stamped and filled in for the most recent service done by Renault before sale. I contacted Gordon and he sent the mot promptly and asked me to send the service book though the post as I live about 20 miles away and he would get it stamped, and apologised. I sent the service book recorded delivery in July but have never received it back. By August I hadn't heard anything about the respray so contacted Gordon but he was not in the office. I spoke to another gentlemen who said the person who does the resprays is off for the whole of August and to ring back then, but he will pass the message on to Gordon about the book not being sent. He did also say to me, that, 'in all fairness, it's not that you have a mechanical failure, it is just the paintwork', which is true, but nevertheless I would like some attention paid to it, and was not happy with his attitude seeing as I picked up the vehicle not in the state it was in when I bought it. There were also still some dog hairs in the boot when I got it home, so did not think the valet of the vehicle was adequate. I phoned again at the start of September as I'd still had no reply regarding the paintwork or from Gordon Collison. I was told he was out of the office but would recontact me on Monday. It is now Friday and I have still heard nothing. Gordon was excellent during the sales and when I picked the car up, and perhaps he is not getting the messages I have left, but it is now nearly two months since I bought the car, I have no service book/manual even though it was sent recorded delivery and no one has contacted me about the paintwork, even though I have had to ring numerous times. I am a new mum and urgently needed a bigger car, and thought choosing Renault and going to a main dealer would be hassle free. I have no problem with Gordon, he is a credit to your organisation, but I am still in a position where I have had to give negative feedback because I cannot get issues sorted which should have been resolved two months ago. If someone could contact me I'd be grateful.


  • Would recommend
  • 03/09/2017

[no comment made]


  • Would recommend
  • 24/08/2017

[no comment made]


  • Would recommend
  • 18/08/2017

Neil was very pleasant and helpful in our experience in choosing our new car. Thank you Neil


  • Would recommend
  • 18/08/2017

still waiting confirmation if my first service is free, limited information on 4 year breakdown service. apart from these two points salesman very helpfull.


  • Would recommend
  • 13/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

The car was presented to me in a fantastic condition.The valet was first class,it looked like new, Performance is very good.It is returning 60.mpg,which is OK as we are only going shopping in Coln, and visiting hospital. All the staff were very helpfull. H/J Hills.


  • Wouldn't recommend
  • 11/08/2017

I am unable to recommend Renault to anyone. After 1 week I have had to get the RAC too fix the vehicle for a fault that should have been found prior to me picking up the car. Secondly, I have still not received the original key to the vehicle I am currently using the spare and after numerous phone calls this still has not been corrected.


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

[no comment made]


  • Would recommend
  • 09/08/2017

I came to the Bolton department due to me having a massive dispute with another garages vehicle and won the case after 62 days of not being with any form of transport and a terrible after care service. So I was very dubious on who I trusted to purchase my next car from. But when I first entered Bolton Renault I initially spoke to Reference Fez in the new car department for my first enquiry into prices and lease agreements etc and explained my situation to him which he was so sympathetic to and did everything he could to reassure me that Renault are passionate of keeping an excellent relationship with their customers as want to keep us for life as you have such an easy transition through you, which I thought was lovely as he was genuine and honest. With me being a manager for Thomson travel agents we look at customer service with everything we purchase and I can honestly say he was stand out. I then dealt with Reference Gordon in the used car department (only because it was slightly too expensive for me to purchase a new vehicle but then noticed on your website that you deal with used vehicles so I came back to you because of Fez's service but needed a cheaper cost) so I did my next enquiries over the telephone with Gordon and he was such a joy to speak to over the telephone as he was friendly, honest and used his personality which again we love to see as a retail manager as it is shows it is not just face to face service you recieve good service. He then matched a price that I had had with Arnold Clark and I purchased with yourselves purely for Gordon's service finally as he kept in touch and the transition was so easy.


  • Would recommend
  • 09/08/2017

I ordered the car online on the basis of having travelled more than 200,000 miles in my old Clio . Payment was in cash so no need for finance


  • Would recommend
  • 08/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

I was asked to meet the after sales team but I've chose not to.


  • Would recommend
  • 07/08/2017

Disappointingly long delay in vehicle being moved to Bolton ready for collection.


  • Would recommend
  • 07/08/2017

No vehicle of same type in for test drive


  • Would recommend
  • 06/08/2017

[no comment made]


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 03/08/2017

[no comment made]


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 30/07/2017

Didn't need the finance as I paid cash


  • Would recommend
  • 29/07/2017

Internet sale, previous questions not applicable to sale


  • Would recommend
  • 23/07/2017

[no comment made]


  • Wouldn't recommend
  • 21/07/2017

In the seven days between ordering the vehicle and pickup/payment the car bodywork was damaged. I now have to return the car to the body shop in Bolton early on 29/07 for repair. This has never happened to me before and it is disappointing and inconvenient.


  • Would recommend
  • 19/07/2017

[no comment made]


  • Would recommend
  • 15/07/2017

I was very satisfied with iniatal enquiry and my purchasing my car salesperson was very friendly and helpful


  • Would recommend
  • 12/07/2017

We dealt with James Connor for the complete sale and he made the experience very smooth. Nothing was too much trouble for him and he took time to answer all our questions fully. Well done James - a credit to Renault Bolton.


  • Would recommend
  • 10/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

The reason for the 2 responses of no is that upon enquiry about the vehicle I stated it would be a cash purchase. As for aftersales I live almost 130 miles away, and I discussed this with Neil and I was working at Renault Doncaster until the last few weeks so I told him I would be taking the car there for all its services. I was really impressed with Neil, also even working for Renault chose to by my car at Bolton. I will also be going there when either of our Renaults require changing, mainly because of the way we were treated by Neil, thank you


  • Would recommend
  • 07/07/2017

[no comment made]


  • Would recommend
  • 05/07/2017

No I am happy that all my questions were answered


  • Would recommend
  • 04/07/2017

Comment; Neil Hassall provided an outstanding sales experience for us.


  • Would recommend
  • 30/06/2017

No thanks.


  • Would recommend
  • 25/06/2017

The whole process for excellent. No hard sell, just great service from a Gordon. Extremely good experience.


  • Would recommend
  • 24/06/2017

No


  • Would recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 17/06/2017

[no comment made]


  • Wouldn't recommend
  • 17/06/2017

Why don't you have a more detailed survey to capture the full experiences of the customer, to include both the positive and negatives aspects of buying a car from renault retail group?


  • Would recommend
  • 15/06/2017

Gordon's was very helpful.


  • Would recommend
  • 01/06/2017

Transaction went very smoothly. Your salesman (Steve Halsall? sorry - terrible memory) was most helpful and explained all the car's features to us fully.


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 31/05/2017

As i had already bought a car this way and the car was in Bolton most of the questions are N/A but as usual I had really good experience the only down side was having to collect the car as Bolton were not willing to deliver to may home address as with my previous purchase.


  • Wouldn't recommend
  • 21/05/2017

Still waiting for the Hire purchase agreement. When i picked up the van On the pre arranged time and date. I requested a copy of the VAT invoice showing the VAT deposit I paid in full and the Hire purchase agreement for me to take away when picking up the vechicle. None of the two documents were ready, It took me a little chasing to get the VAT invoice and still waiting for the HP paperwork after chasing a few times??


  • Would recommend
  • 17/05/2017

Phenomenal customer service, once again!!


  • Wouldn't recommend
  • 16/05/2017

We are absolutely disgusted with the treatment we have received, a deposit and paperwork was completed on two weeks ago we have received the warranty but still have no car. Despite several calls to Renault who told us that delivery could not take place as there was water in the rear end of the car. We have been promised a call back on five different occasions but no one had the decency to call us back to let us know what was going on. WE ARE ABSOLUTELY DISGUSTED at the way Renault have treated us and still we do not know what has happened to the car we thought we had purchased.


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 11/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

Have said no on the handover as I have not yet had the car Maybe you can send the survey again once I have got the car Thanks Lorraine


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

[no comment made]


  • Would recommend
  • 03/05/2017

[no comment made]


  • Would recommend
  • 02/05/2017

Totally happy with the service we received.


  • Would recommend
  • 02/05/2017

no


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 21/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

Neil Halsall found me the exact car I requested.


  • Would recommend
  • 13/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

[no comment made]


  • Would recommend
  • 11/04/2017

We were paying cash for the car hence not offered finance and we already had a clio.


  • Wouldn't recommend
  • 11/04/2017

Set up a new service plan for this vehicle. Spoken to the customer car care plan team who have no record of this being set up. Cancelled my old policy for a clio I had an checked to see if this had been cancelled and was informed it hadn't. Absolute farce


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

[no comment made]


  • Would recommend
  • 07/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 31/03/2017

I purchased the vehicle over the phone as I live in Newcastle upon Tyne. I was looked after by Nick Booth who I can only thank for his outstanding service during the arranging of this vehicle. He is a credit to the Company, his service was exemplary and should be congratulated for a job well done.


  • Would recommend
  • 31/03/2017

I did not need or require a test drive I had a new traffic last year from yourselves, I was not offered finance as I stated it was cash, and did not need to meet aftersales, one thing I found absolutely annoying and difficult was to get any contact via phone, I tried several times on several days without anybody answering the phone and to me would potentially lose you lots of business, I only carried on due to previously buying from you and when buying a new van would rather deal with main dealer something that needs addressing


  • Would recommend
  • 31/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

We had the car delivered so there was no opportunity to be introduced to the aftersales department (as in the previous question).


  • Would recommend
  • 21/03/2017

No. I was very impressed with the service provided by Neil Hassall and am very happy with the car.


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

Really happy with the sale man that looked after me, he was very helpful and would highly recommend


  • Would recommend
  • 07/03/2017

Not at the moment.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 04/03/2017

This was a cash sale. No need for finance


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 02/03/2017

nope :)


  • Would recommend
  • 02/03/2017

N/A


  • Would recommend
  • 01/03/2017

No everything was explained to me


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 27/02/2017

[no comment made]


  • Would recommend
  • 26/02/2017

No ,purchasing a car from you was an excellent experience and Gordon was superb all the way through


  • Would recommend
  • 26/02/2017

Hi , just would like to know why it takes a week to repair a broken switch on the heated front seat. I will be there between 10-11am 27th feb 2017 .apart from this small glitch I am thrilled with the car yours D.S.Kenworthy


  • Would recommend
  • 26/02/2017

Good man Nick only one to chase the order .Thanks again Paul Dennis


  • Would recommend
  • 24/02/2017

[no comment made]


  • Would recommend
  • 23/02/2017

A lack of communication somewhere in Renault meant that I had to waste over an hour of my valuable self employed time returning to the dealership this week. When I arranged purchase of the car I specifically asked that the hill start assist be turned off when it was being serviced. This didn't happen. I have been a customer of renault Bolton for a number of years, and in the main I receive good service, otherwise I wouldn't come back. But it is annoying when I have to take time off work (which means I lose income) for something which should have been sorted.


  • Would recommend
  • 20/02/2017

No


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 20/02/2017

[no comment made]


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

[no comment made]


  • Wouldn't recommend
  • 11/02/2017


  • Would recommend
  • 08/02/2017

Long distance sale - very happy with service


  • Would recommend
  • 08/02/2017

[no comment made]


  • Wouldn't recommend
  • 07/02/2017


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 05/02/2017

Positive vibes as soon as I met the Sales representative.


  • Would recommend
  • 02/02/2017

[no comment made]


  • Would recommend
  • 01/02/2017

Gordon was superb. He was polite , helpful , informative.


  • Would recommend
  • 01/02/2017

I have had several cars from Renault and I have always been very satisfied with everything


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

So far so good , Great bye


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 27/01/2017

Does my warranty include recovery?


  • Would recommend
  • 18/01/2017

Nick was brilliant, all conducted by e mail and telephone.


  • Would recommend
  • 16/01/2017

No everything is fine - I asked about the van over the phone, agreed the spec was what I wanted then Gary Howarth took over getting the van to us from Leicester. We already had finance in place as a company.


  • Would recommend
  • 15/01/2017


  • Wouldn't recommend
  • 12/01/2017

[no comment made]


  • Wouldn't recommend
  • 12/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 02/01/2017

No questions.. But fantastic service from everyone dealt with, including John Garth, Nathan and Neil who helped me find the perfect car from start to finish, couldn't have asked for a more helpful team!


  • Would recommend
  • 29/12/2016

[no comment made]


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 27/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 11/12/2016

Yes. Wish to discover my options regarding carrying a spare wheel.


  • Would recommend
  • 10/12/2016

[no comment made]


  • Would recommend
  • 09/12/2016

I didn't need a test drive because I was just exchanging my car for the Twingo and I knew it would be great! I already knew about the after sales dept. in Bolton and cannot praise them highly enough. You get fantastic customer service. And my new Twingo, I love it.


  • Would recommend
  • 08/12/2016

Neil was very helpful & we thought the videos were a good idea to put a face to the name.


  • Would recommend
  • 07/12/2016

[no comment made]


  • Would recommend
  • 06/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

Yes the vehicle has a smell of burning oil while driving also I have not had anyone ring me back for GAP insurance. I was though well happy with the service provided by Neil Hassall


  • Would recommend
  • 27/11/2016

We live in Newcastle, the car was delivered to us on time but the charging cable was missing and it's now a week and still no cable. One cable did arrive but wrong one sent, salesman was great and very helpful, cable situation not his fault let down by other staff.


  • Would recommend
  • 25/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Wouldn't recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

[no comment made]


  • Wouldn't recommend
  • 04/11/2016


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Wouldn't recommend
  • 22/10/2016


  • Would recommend
  • 21/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

[no comment made]


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 11/10/2016

[no comment made]


  • Wouldn't recommend
  • 11/10/2016

My old finance car wasn't paid off. The new car has had two fault with already. Lights and indeetators cut out. Can't fit me in until Tuesday 18th I have no car to get to work so I have had to take holidays until the cars back legal again


  • Would recommend
  • 06/10/2016

No further questions, but a big thank you to Nathan for all that he did in helping me choose and buy the car.


  • Would recommend
  • 06/10/2016

[no comment made]


  • Would recommend
  • 06/10/2016

No. Good customer service friendly salesman


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

Sales advisor Gordon & his manager were both extremely helpful and make the whole process a stress free experience.


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

I found the telephone network quite useless as I tried to contact the dealership on a few occasions. Could not get through after 5pm, no one answers the phone?


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 29/09/2016

[no comment made]


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 26/09/2016

[no comment made]


  • Would recommend
  • 25/09/2016

[no comment made]


  • Would recommend
  • 21/09/2016

Neil Hassall was really helpful. I am really pleased with my car.


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 18/09/2016

[no comment made]


  • Would recommend
  • 18/09/2016

Fantastic sales rep Neil without him I would have bought a car else where Absolutely love the car as well


  • Would recommend
  • 16/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 10/09/2016

No!!! Easily the best buying of a car experience I have had! Friendly salesman who just told it like it was! Given straight forward information to make my choices with!!! Highly recommended!!!!


  • Would recommend
  • 06/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

[no comment made]


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 27/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 22/08/2016

[no comment made]


  • Would recommend
  • 20/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 15/08/2016

Thank you to Neil Hassell. He was extremely helpful and knowledgeable in relation to all aspects of the vehicle we purchased.


  • Would recommend
  • 08/08/2016

I was highly delighted with the service and process. Have already recommended you and would not hesitate to use you again.


  • Would recommend
  • 04/08/2016

[no comment made]


  • Would recommend
  • 03/08/2016

nope


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 02/08/2016

[no comment made]


  • Would recommend
  • 30/07/2016

Everything was explained in great detail and was really appreciated... thank you "new Neil"


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

Neil was very helpful and polite. Nothing was any trouble.


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 19/07/2016

[no comment made]


  • Wouldn't recommend
  • 17/07/2016

My car had some faults (scratches and a torn seat), I bought the car under the agreement that these would be fixed before delivery, however this did not happen, the car was delivered with scratches to the body work and still with a torn seat despite having almost 2 weeks between purchase and delivery. Since then I have tried to contact the dealership every day by phone and sent an email, despite staff being very friendly, so far I have not managed to speak with anyone who can help me, so I am currently driving a damaged car which in its current state I have paid over the odds for.


  • Would recommend
  • 15/07/2016

Everything was good and Gordon helped us out a lot and I'd like to thank him for his time and sorting out the car my daughter is very happy with her little Clio thanks a lot regards Kevin


  • Would recommend
  • 13/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

Great service


  • Wouldn't recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 07/07/2016

Thank you for asking me to complete your survey, I have not yet had the opportunity to test drive the vehicle as on initial inspection the vehicle had roof damage, when the repairs have been completed, I will as you asked "I hope that you are enjoying driving your new Renault RENAULT TRAFFIC". do my best to complete your survey


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 06/07/2016

No all my questions were answered when asked at the time


  • Would recommend
  • 06/07/2016

No all my questions were answered when asked at the time


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 29/06/2016

Wrong Reg no MJ16 FDO


  • Would recommend
  • 28/06/2016

I'm waiting for a call from the parts dept. regarding the iconic mats that were missing from the car I received a email from Gurupender Gill ( on line enquiry advisor ) last week telling me it had been passed on to them but to date i have had no response.


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 26/06/2016

No happy with the service I received


  • Would recommend
  • 26/06/2016

No happy with the service I received


  • Would recommend
  • 24/06/2016

[no comment made]


  • Wouldn't recommend
  • 24/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

[no comment made]


  • Would recommend
  • 22/06/2016

No


  • Would recommend
  • 21/06/2016

No instructions for the sat nav.


  • Would recommend
  • 21/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

[no comment made]


  • Wouldn't recommend
  • 20/06/2016

Hi, I have no questions but I have comments. I have had my new car for three days now because I had booked a weeks holiday just after I picked it up. Neil Hassall was my sales man and the sales process was good, Neil said I had to pay for my car before the end of the month to get the deal we agreed and it would be fully valeted and ready to drive away the following week but this did not happen. Neil said he was off for two days of that week but he felt confident that the car would be ready. I rang him on the Thursday and he they only deliver the cars to the showroom on a Monday so I had to wait till the following week. I rang him on Tuesday afternoon to find out what is there any news and he said he was waiting for an email to let him know where the car is and at that point I said to him rather than wait for the email please phone them now and find out where the car is.! I gave up waiting for a reply and called into the showroom at 5 pm and insisted on an answer. He then told me that the car was in Atherton at a lock up and i can pick it up on Friday. The whole process of buying a new car is that you feel excited, but once I had paid for the car in full, it looked like no one could be bothered to keep me informed and make me feel like I was a valued customer. I have now inspected the car and I can see that the car has not been fully cleaned, there was black dust around each door, the black dash board was covered in marks and main problem is the front windscreen has a large ring on the outside which is in your eye line while your driving. After I have submitted this to you I will ring the showroom to let them know.


  • Would recommend
  • 19/06/2016

No


  • Wouldn't recommend
  • 19/06/2016

Was sold a vehicle, a second vehicle I might add ! but the dealership has lost the log book so we cannot drive the van even though we have it sat at our premises, a shambles, wont be coming back.


  • Would recommend
  • 13/06/2016

I reported that my Capture was doing 36-40 MPG locally,which I am not satisfied with and also traveling to Scotland (motorway) a maximum of 51 MPG which is way out that given out in the specifications .I took it back into Bolton 10/06/16,Service said it was fine & that my mat was touching my accelerator pedal. It did not effect my driving ,I also said that car sluggish .The technician said it was fine,it is not my wife can tell this and she as noticed this & she as not driven it She as a Nissan Note,i have driven hers & noted the difference.The Captur I love I just want the car.


  • Would recommend
  • 11/06/2016

[no comment made]


  • Would recommend
  • 09/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

NO QUESTIONS,EVERYTHING EXPLAINED CLEARLY,VERY PLEASED WITH CARE AND ADVICE


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 06/06/2016

[no comment made]


  • Would recommend
  • 05/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

Gordon in used sales cracking salesman


  • Would recommend
  • 20/05/2016

Would be a good thing if sales people followed up leads and returned phone calls , that bit at the beging of this email , I think it should read renault retail group not retail retail group . Detail matters . Having said that great van thankyou .


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 19/05/2016

Just a word of thanks to the professionalism of Gordon Collinson who couldn't have been more helpful in ensuring everything went okay


  • Would recommend
  • 17/05/2016

No questions because everything was answered at the time.


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

Neil was very helpful. He was careful to match the car to my individual needs. I was unsure about buying a Renault. He suggested test driving 3 models of the captur before I purchased the automatic signature . I am enjoying driving this car.


  • Would recommend
  • 05/05/2016

The best experience of buying a car ever. John & Nathan were excellent and very professional.


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 28/04/2016

[no comment made]


  • Would recommend
  • 24/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

No Questions but a comment ..... no test drive would be because I live in the NE of Scotland also this would be why no intro to the service dept


  • Would recommend
  • 22/04/2016

No, the sales man was very thorough.


  • Would recommend
  • 20/04/2016

None thank you, salesman was very helpful.


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 19/04/2016

[no comment made]


  • Would recommend
  • 18/04/2016

[no comment made]


  • Would recommend
  • 16/04/2016

very short staffed on both our visits


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 13/04/2016

You need to update your used showroom and get a real coffee machine,


  • Would recommend
  • 11/04/2016

[no comment made]


  • Would recommend
  • 10/04/2016

The purchase of my car was made very easy by the helpful and professional sales person. Thank you


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 07/04/2016

Travelled from Birmingham to get this car. Very impressed. Well worth travelling up to get the car from you.


  • Would recommend
  • 05/04/2016

No further questions, however, a test drive was not applicable at the time.


  • Would recommend
  • 05/04/2016

Just pleased with the service and did not need finance which they new. The only other thing having trouble with the SD card in the R Link and just think its wrong to have a premium phone number to ring to sort out the problem which is not my fault


  • Wouldn't recommend
  • 01/04/2016

I was due to collect the car on Saturday 26 March but have not collected my car yet as the car failed the mot, parts had to be ordered in and I was told collection could be Tuesday 29th March after the car had been resubmitted for mot. The car needed paint work correction which could not be done as the paint sprayer sprained his shoulder then a specialist painter was called in to do the work which is being completed tomorrow Saturday 2nd April. I have just been contacted to say the V5 has not arrived as yet so I will not be able to take the car until it has been taxed and have been offered a courtesy car. It has now been 2 weeks since I placed a deposit on the car.


  • Would recommend
  • 28/03/2016

[no comment made]


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

Would you please correct my name is Alexander Tesfamariam no Alex Chat disappointed about your 5 days insurance offer .


  • Would recommend
  • 22/03/2016

I was very disappointed about 5days insurance included in your offer that I didn't get and I have organised my insurance on the same day in order to take the car home .


  • Would recommend
  • 20/03/2016

Gordon the sales man was very friendly and professional and needs to be looked after his is one in a million


  • Would recommend
  • 20/03/2016

Yes I got no information are pho no for breakdown cover which I was promised , 3 year breakdown cover could I please have some card membership cover which I was promised, are should I contact the CEO of Renault.


  • Would recommend
  • 18/03/2016


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 16/03/2016

[no comment made]


  • Would recommend
  • 12/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

No Questions. Just like to say Andrew was very nice and down to earth, easy to talk to explained everything I needed to know. We'll done Andrew. ????????????


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 08/03/2016

Neil Hassall and Gordon were friendly and helpful and I would recommend to anyone I know looking for a new vehicle.


  • Would recommend
  • 07/03/2016

Unsure about the service schedule ????


  • Would recommend
  • 05/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 29/02/2016

[no comment made]


  • Would recommend
  • 28/02/2016

No questions at present. Most information is given in paperwork but previous experience in buying vehicles has been more comprehensive and time consuming.


  • Would recommend
  • 23/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

No. I am delighted with the car.


  • Would recommend
  • 17/02/2016

I have no questions as fully answered by Andrew at the Bolton branch. I would like to take this opertunity to advise how incredible he was and made buying a car a pleasant experience! I have bought in confidence ????


  • Would recommend
  • 17/02/2016

[no comment made]


  • Would recommend
  • 15/02/2016

I am extremely happy with my new car and with the friendliness of the staff. Because Neil was ill when I came to pick up the car, unfortunately the continuity was lost. I am no nonsense when purchasing goods and knew what I wanted and Neil managed to source me the car. On collection, I was keen on getting in and out and this was achieved. I did however want and need a service plan or servicing details to protect my warranty. I am currently awaiting a call from Bolton following a couple of emails I have recently sent. Only a small criticism as I am very pleased and lucky to land with the very good price for the car. Kind Regards


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 10/02/2016

[no comment made]


  • Would recommend
  • 07/02/2016

[no comment made]


  • Would recommend
  • 06/02/2016

Good service


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

[no comment made]


  • Would recommend
  • 05/02/2016

This sale was done over the internet and I made it clear it would be a cash/part exchange deal. I live up in the North - East of Scotland so could not take a test drive. I had seen a same spec Clio up at Arnold Clark Elgin but got a much better deal - even with delivery costs through RRG Bolton. A couple of questions 1. If there are problems with the Clio during the warranty period - do I contact my nearest Renault dealership which is near Fraserburgh (35 mls away) or can my local garage liaise with Renault to fix the problem 2 You also offer breakdown cover but I'm around 400mls away. Can you do it through Greenflag or other National services or how would it work - not that I'm anticipating a breakdown. Alex


  • Would recommend
  • 03/02/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 30/01/2016

[no comment made]


  • Would recommend
  • 29/01/2016

Would like to say what a great salesman Neil hassall was, he never put us under any pressure to buy and was very helpful with the purchase of our new car. Thanks


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 25/01/2016

No media nav manual


  • Would recommend
  • 22/01/2016

[no comment made]


  • Would recommend
  • 19/01/2016

Friendly efficient knowledgeable sales staff.


  • Would recommend
  • 14/01/2016

Sales Man Neil was excellent an I would recommend my family and friends to purchase a car from him


  • Would recommend
  • 04/01/2016

[no comment made]


  • Would recommend
  • 03/01/2016

Items marked no were not required, but a better owners handbook would be of some use. Meeting a salesman who knows his job made a pleasant change


  • Wouldn't recommend
  • 31/12/2015

I would recommend to a friend based on the cars experience as it is a nice car however not based on customer service. I was offered a test drive however after i picked the car i was turned down for another test drive in the car that was chosen this was due to it being the same car but with a different registration. I would recommend the dealership renault to anyone purchasing their next car.


  • Would recommend
  • 30/12/2015

Surprised not to get an invoice for the sale. Apparently this get prepared later. Lets hope I get it soon. Did not ask for a Test Drive as I already know and like Renault cars. Did not need finance. Car is very good but surprised that the phone does not have voice recognition as this was extremely good on the Megane I traded in


  • Would recommend
  • 29/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 12/12/2015

[no comment made]


  • Would recommend
  • 09/12/2015

[no comment made]


  • Would recommend
  • 06/12/2015

[no comment made]


  • Would recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 01/12/2015

[no comment made]


  • Would recommend
  • 11/11/2015

Everything really good with the exception of no fuel in the car !! Now we where recommended by a friend and on speaking to her she had a full tank and we barely had enough to get home !! Is this normal?? as Nathan did say he would put some fuel in but this didn't happen


  • Would recommend
  • 11/11/2015

Everything really good with the exception of no fuel in the car !! Now we where recommended by a friend and on speaking to her she had a full tank and we barely had enough to get home !! Is this normal?? as Nathan did say he would put some fuel in but this didn't happen


  • Would recommend
  • 11/11/2015

Everything really good with the exception of no fuel in the car !! Now we where recommended by a friend and on speaking to her she had a full tank and we barely had enough to get home !! Is this normal?? as Nathan did say he would put some fuel in but this didn't happen


  • Would recommend
  • 10/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 05/11/2015

[no comment made]


  • Wouldn't recommend
  • 03/11/2015

I have been absolutely appalled by the whole sales process, Renault retail Bolton and Renault uk have managed to dissapoint at every step!


  • Would recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 28/10/2015

Service department was closed when handover


  • Wouldn't recommend
  • 25/10/2015

I found the sales rep Gordon Collisson very personable. However, I was very disappointed upon collection of my new Clio to find it had several scratches and a dent. Gordon apologised and sorted the scratches straight away whilst my friend and I waited. He was unable to sort the dent as the "dent man" was not available. To enable me to take my new car that day Gordon agreed to put in writing that I could return to have the dent sorted FOC. Email to confirm this received before I departed. Having made an appointment I returned the following Friday 16th October. Much to my disappointment Gordon was in a meeting and dent man nowhere to be found! I had to travel back to Buxton, Derbyshire without even been offered a drink and my vehicle still not repaired. I feel my experience regarding your customer service was shocking.


  • Would recommend
  • 21/10/2015

[no comment made]


  • Would recommend
  • 18/10/2015

[no comment made]


  • Would recommend
  • 08/10/2015

Very happy with help and service I received from Gordan


  • Would recommend
  • 06/10/2015

[no comment made]


  • Would recommend
  • 06/10/2015

I have no questions. But just want to mention how great Jason Green was. This was the 2nd car Iv bought from him and he made the sales process so easy and comfortable for me. He wasn't pushy or said any daft gimmicks (which Iv heard before from other salesman) listened to what I was looking for, found it and would be coming straight back to him if I need anything else re a buying myself newer car. Cheers Jason


  • Would recommend
  • 05/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

Treated as a individuel


  • Would recommend
  • 30/09/2015

The service was good although the information I was given at my initial enquiry was not very transparent as I was clear what car I wanted to purchase and was led to believe this was the car I paid a deposit on but when I got to the garage it was a lower spec car. As it happens I still liked the car and bought it. Also I still haven't received the log book... Do you know how long this takes? Thank you


  • Would recommend
  • 27/09/2015

[no comment made]


  • Would recommend
  • 24/09/2015

[no comment made]


  • Would recommend
  • 20/09/2015

No questions - all answered by the wonderful Gordon Collinson! Such a personable character, no hard selling just clear explanations, questions answered and a feeling of honesty! Was so good, brought my dad back this week and he bought a car from Gordon too.


  • Would recommend
  • 20/09/2015

[no comment made]


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 16/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

Didn't need a test drive already have a scenic. Finance wasn't required. No time wasting with sales staff. Would use again.


  • Would recommend
  • 10/09/2015

No questions in particular but I'd like to mention the service I received whilst dealing with yourselves. Gordon Collison was superb. I got a real welcoming feeling from him and he was very knowledgable too. This seemed genuine and natural and because of him, I'll probably be returning again in the future.


  • Would recommend
  • 08/09/2015

I had previously visited a local Renault dealer who had explained the finance and assisted with two test drives, one in the petrol engine Clio and one in the diesel engine Clio.


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 06/09/2015

[no comment made]


  • Would recommend
  • 02/09/2015

David Holland was great he told us everything that we needed and really helped me out with the situation I was in. The car is really nice and no problems at all overall great experience


  • Would recommend
  • 02/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 01/09/2015

[no comment made]


  • Would recommend
  • 27/08/2015

Hi, I didn't need a test drive as I had already driven a Master. I didn't need finance as I'm a cash buyer. Will use a more local Renault dealer for sevicing. Regards


  • Wouldn't recommend
  • 24/08/2015

When I purchased the car there was a rattle. The dealer said it was the exhaust and that it would be all sorted during its service. A week later I collected the car. I had to drive the car from Bolton to Oxford on my own. When home and taking the family out. The rattle was still there and had not been sorted all all. The valet was also poor and rushed. I am really disappointed and upset about it. I feel as though they were just looking to get the car sold and as soon as it was they were not interested. Not happy.


  • Would recommend
  • 22/08/2015

[no comment made]


  • Would recommend
  • 14/08/2015

[no comment made]


  • Would recommend
  • 13/08/2015

[no comment made]


  • Would recommend
  • 05/08/2015

[no comment made]


  • Would recommend
  • 30/07/2015

During the initial period of buying the vehicle you could have contacted me just to confirm the car is ready for collection and work agreed has been completed.


  • Would recommend
  • 26/07/2015

[no comment made]


  • Would recommend
  • 21/07/2015

[no comment made]


  • Would recommend
  • 17/07/2015

is my warranty valid at my local dealership "Lancaster" & will it cover body panels & trim


  • Would recommend
  • 14/07/2015

[no comment made]


  • Would recommend
  • 05/07/2015

[no comment made]


  • Would recommend
  • 03/07/2015

No

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