Autoworld Willenhall

01902 216 046
There are no reviews for the sales department yet.
  • Sort reviews by:

Bi


Very good team


I was pleased with their service.


Great service


Had 7 cars from auto world and always go back if I need anything done. Always looked after


good efficient service


I'm sure you would


Quick and easy. No hassle


Excellent service as ever


As ever I have received excellent service from Autoworld. Yet again Jayne in reception was so friendly and helpful. Especially want to thank her for arranging to have my car delivered home when I had to contact her during the day to say I was too ill to collect it myself that day . She always manages to give that little extra to an already excellent service


Great service the receptionist is very friendly


Friendly staff, helpful. No problems.


Friendly efficient prompt service


Very good service.


Lady on reception really friendly Kal in waiting room still remembers us most pleasant


The car was booked for for a service I arrived at the appropriate time the service took about 1.45 to complete. I came in with a dirty car and left with a clean one. You did what it said on the label. Well done


A pleasure to deal with everyone we spoke to was very polite and knowledgible.


Jane on reception is extremely friendly, helpful and efficient. I have had one previous experience with her earlier in the year and was pleased that she resolved my problem efficiently and did everything she had promised to do and kept me informed at all times, this time was exactly the same. what an excellent member of staff!!!


Good service very eficient was very pleased with car overall.


i think there good do a good service there


Xx


Very good car not cleaned very good


Very happy with service lovely staff


They do a great service


Really friendly atmosphere very professional


I would just like to say a big thank you for my recent car service. I think it was my best experience with Renault so far - and I had a lot of issues and problems before Everything from the beginning to the end was spot on and I would definitely will be using your site for any future services. Thank you again to everybody involved including a guy collecting and bringing my car back (I didn't get his name). Brilliant customer service.


Part ordered job done


I am a regular customer and always find the service from check in to collection as excelleny


very friendly and informative staff as normal


Good friendly service


I booked my vehicle for a MOT on the 4th Dec 17. Autoworld picked up / and delivered back the vehicle to my home address (which was of great help to myself!) I also mentioned a problem with the visual display, which wad investigated. It appeared a new screen was required. Jane rang me on the 5th to arrange it to be done, which it has been today! (14th) Best experience, and total customer satisfaction! Would not hesitate to recommend Autoworld to anyone, and my custome is guarenteed after such great and excellent valued service.Nigel


Service and reception excellent as usual


I have always had good service from Autoworld


Always had prompt service . Jenny on reception has always been especially helpful and very pleasant


Everyone(including the cleaner) wascoutteous and helpful. Thankyou


I was pleased with everything I marked low on the cleaning of my car as there were leaves still in the car on the floor as though it had not been hoovered out very good


I was greeted by the sevice department and treated well and politely, the work was completed quickly and professionally


Always helpful


The staff are very friendly and helpful. My only issues was the lack of courtesy car availability


A very friendly, reliable and professional company to deal with.


Prompt. Quality staff.Customer friendly.


Efficient helpful polite staff, excellent communication


No probs at hall


This was a quality issue which was being delt with through Renault customer service department to which i was not overly happy with the out come this had nothing to do with your service department they just did the repair for me but after this being me possible 10th Renault from autoworld I'm not sure I'll be buying another as build quality not as good as the older scenic models


routine service & tyre replacement to time & price. staff helpful, calls on progress etc.


Very polite and attentive


Like the collect and drop off service


xxxx


The only thing i would mention is that we are not reminded of the annual service. There is of course a reminder in the car


Excellent


Very friendly , efficient and professional service


The lady on the front desk was clearly run ragged because she was so busy and on her own but yet she was friendly and welcoming. Aaron the engineer that saw me was helpful, spent time with me in my car to explain things that I didn't understand about the car and provided some fixes that Wolverhampton had refused to consider. I walked away feeling a problem I'd had for 10 months was on its way to being sorted.


We was vry happy with all staff at Autoworld they are helpful and time to explain all thats happened to youe car


The video report is helpful and clear. I had two nails in my tyres and the repair was done quickly and efficiently. Booking service and timely reminders were useful. Service kept to time stated so I had minimal wait.


Great


Very efficient and friendly staff who kept me informed through the progress of the service and MOT My car was returned cleaner than when it went in which was an added bonus Thank you Auto world


Very friendly staff, very helpful


First class customer service


friendly and efficient service


Always happy to visit and staff are really helpful


Staff where very friendly & helpfull & explained everything to me was very satisfied with everything


When i arrived, my appointment had been cancelled on the system but they were still abke to sort me out. Whenever i have taken my car in the past, it has been cleaned when ive collected it, unfortunately, this time itvwas not the case.


Extremely friendly. Was generally very happy.


I always receive a friendly welcome


Staff very friendly and always helpfull, not pushy which puts me off going back


Not good a nuth at all no one gets bavk to you u have to phone them all the time


Great service pleasant staff quick to get work done


No fuss gets the job done efficiently and well satisfied thanks


Happy with auto world service


Simple, no fuss, no bother.Straightforward service. Just the way I like it. As ever amazing service from Jayne Marsh.


Excellent service from start to finish as usual. Receptionist was very good, phoned and explained what was to be done and the cost. Much appreciated.


I took car in for service and had 2 problems with the car (sensor for tyre pressure and water in doors) autoworld did the sensor but I have to go back in 3 weeks for the doors to be air tested the test will take 3 days which is not a problem


Lovely friendly staff always willing to help


Excellent service as always


Have no complaint with the service. Staff are always very helpful.


Good communication from staff and a great service


Very satisfied


Car collecred and returned very satisfied with service snd onformation


A good service delivered and the car was thoroughly cleaned but for a problem with the jack I am pleased with the service.


Nothing else to add completely satisfied


Good experience.


I am pleased with the service I receive when I visit Autoworld staff are very welcoming, very pleasant, and quite helpful.


friendly helpful nice clean surroundings and a feeling you can trust leaving your car


The staff were most polite and friendly and kept me informed of what was happening with the car .And the video was exellent.


Great


Very Friendly staff, Work done in good time.


Waited while car serviced, drinks provided and service carried out quicker than expected


Staff were helpful and accommodating fitting me in for an MOT. It would be useful and less stressful if the service to collect vehicles or drop off customers when bringing in their cars as transport from the garage can be problematic if you are unable to access support with dropping off the vehicle.


Jayne & her team are excellent, providing a personal and trustworthy service always ready to help with any issues. I have come back year after year because of the integrity and friendliness of the service provided.


Very friendly and helpful staff


Staff on reception very welcoming, good quick efficient service, all work done in estimated time given.Overall very pleased with service received.


Excellent efficient service.


Ask got lost finding the place the lady on the phone was very helpful and even made me coffee when I arrived. Can't say better then that for customer service well done to her 👏🏼👏🏼


exc service and friendly staff


Make ythe service cheaper . Lol


Quite happy with the service kept informed, would recommend autoworld.


The lady on service reception is most helpful.


Fantastic customer service


In the main the Dealer gives excellent service, if there any problems they mainly with your telephone system. I find it very frustrating being put thro' to booking service not located at the Dealership, a very impersonal experience.


very friendly staff always make you welcome, when we have visited in the past they have always made us feel special and that is why we will return again and again.


Next time will have it collected for its service


Autoworld staff are professional and informed me regularly on the progress of my car. I will certainly bring my car to Autoworld next time. Thank you for all you have done.


competent, pleasant welcoming respectful


All good


Satisfied


As always very polite and helpful. But the last twice l have requested a courtesy car giving 3 weeks notice each time l was told no. They did come and collect my car and return it. But while this was being done the car they had driven to my house in was left standing on my drive all day. I needed a car because l had appointments and had to cancel them. Can't see the logic when l could have used the car that was left on my drive. Regards Irene


It was only my first service on this car but my last car was also from Autoworld-Walsall and I never had a problem with them.


Good overall service. Very happy with the experience.


A pleasant and inviting experience.


Have no problem with using Autoworld, the service was done, but the vibration noise was there after the service. l got in touch, was booked in saw mechanic who looked at the car with me and told me to rebook in to sort the problem, l found the staff very helpful and friendly


taking the car back was good they took the car in find the problem and fix it


Excellent service


Jane on reception is a credit to the team never had any issues prices are a bit high


Always had friendly and helpful experiences at Walsall Autoworld


Very satisfied with all as Ects of my visit


I was very satisfied with all aspects of my visit

  • Sort reviews by:

  • Wouldn't recommend
  • 27/11/2017

tell your staff to answer the phone more we had a bad time


  • Would recommend
  • 05/09/2017

Still waiting to hear what appening about the dent on side of the motor that was not there when we broght but was the when we picked it up thank you Mrs Sault


  • Would recommend
  • 04/09/2017

[no comment made]


  • Would recommend
  • 01/09/2017

[no comment made]


  • Would recommend
  • 29/08/2017

Tony Facer was an exceptional sales person, taking the time to ensure every detail of our purchase was correct, to the point that on pickup, we had a slight issue with a scratch on our hire car, and he arranged for someone to help rub it out with the T-Cut cream we’d bought but didn’t know how to use. That’s what I call, after sales service.


  • Would recommend
  • 27/08/2017

As we were already using your Aftersales/Service Department for our Captur's first service, we were already aware of it..


  • Would recommend
  • 26/08/2017

No. Everything was smooth. Thank you


  • Would recommend
  • 24/08/2017

[no comment made]


  • Would recommend
  • 22/08/2017

[no comment made]


  • Would recommend
  • 21/08/2017

When will we know about the recommendation voucher


  • Would recommend
  • 21/08/2017

[no comment made]


  • Would recommend
  • 21/08/2017

Rang twice to have my warranty sent by email, still haven't received it.


  • Would recommend
  • 21/08/2017

None


  • Would recommend
  • 20/08/2017

[no comment made]


  • Would recommend
  • 20/08/2017

[no comment made]


  • Wouldn't recommend
  • 19/08/2017

Hi Ricky,just to let you know the car is now fine. I am still disappointed that the car was sold with problems that I had to resolve.Honda have resolved the faults,and a recall.Not the best start of purchasing a car from Autoworld. Regards. Paul Mackay


  • Would recommend
  • 18/08/2017

We have been back into Autoworld as the Sat Nav does not take full postcodes. This is an issue as I will need to be putting in the postcode to get to different places. Have tried this to find National Trust properties but can not put in the post code. I do not always have the road name. It has been recommended that we down load an up-to-date Sat Nav to install into the car. We have tried to do this at home but have had no luck. We will be coming back in next week to see if the service department can help us out.


  • Would recommend
  • 17/08/2017

Had to take vehicle to Renault Wolverhampton for aircon re-gas a week after collecting the car and I'm still awaiting a response regarding some other issues that were brought to Bev the Business Managers attention when I came in


  • Would recommend
  • 15/08/2017

[no comment made]


  • Would recommend
  • 13/08/2017

[no comment made]


  • Would recommend
  • 12/08/2017

[no comment made]


  • Would recommend
  • 11/08/2017

On delivery of my vehicle the top quality Navara internal floor mats had been taken by an unknown I'm still waiting for a new set to be delivered .


  • Would recommend
  • 07/08/2017

[no comment made]


  • Would recommend
  • 07/08/2017

Advised that was not interested in finance hence not being offered. Unsure about handover as was very rushed.


  • Would recommend
  • 05/08/2017

[no comment made]


  • Would recommend
  • 04/08/2017

No questions, excellent service from Clive Lawton, really pleased with his kind assistance and advice before , during and after the transaction. Second car from Autoworld Willenhall, always been pleased


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 31/07/2017

[no comment made]


  • Would recommend
  • 31/07/2017

Nope


  • Would recommend
  • 31/07/2017

Kal who sold me the car was very thorough in explaining everything to me


  • Would recommend
  • 30/07/2017

No questions, just a couple of comments. Not happy that I had to wait for 40 minutes for the car to be cleaned. They could of payed more attention to detail while cleaning because I had to clean small parts of dirt out and off of the car when I got home. Other than that I'm driving happy, thank you for selling me my first car.


  • Would recommend
  • 30/07/2017

[no comment made]


  • Would recommend
  • 26/07/2017

[no comment made]


  • Would recommend
  • 25/07/2017

No - The sale of the vehicle was handled professionally by your Sales Executive Tony Facer , as was the handover of the vehicle by Val .


  • Would recommend
  • 25/07/2017

No - T


  • Would recommend
  • 24/07/2017

[no comment made]


  • Would recommend
  • 24/07/2017

second purchase from branch very professional on both visits and collecting car and paperwork change over best I have ever done and I have bought a lot of cars over the years but this service beats every main dealer by miles.


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 23/07/2017

Would like to know why a member of staff called me a week later, she had brought my vehicle for her daughter and wanted to know if we had had can belt fitted, if there was more service history. Is it normal practice for staff to have access to my private details including my mobile phone number? I find that intimitading harassment!


  • Would recommend
  • 23/07/2017

Would like to know why a member of staff called me a week later, she had brought my vehicle for her daughter and wanted to know if we had had can belt fitted, if there was more service history. Is it normal practice for staff to have access to my private details including my mobile phone number? I find that intimitading harassment!


  • Would recommend
  • 23/07/2017

[no comment made]


  • Would recommend
  • 21/07/2017

[no comment made]


  • Would recommend
  • 20/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

I was meaning to call actually. On the passenger side on the door frame, here is a sticker which should contain the ViN number but instead just says VOID. Looking online, people are indicating if this is the case you should approach the car with caution(!). Could you shed any light on this? Kal mentioned the car had 2 previous owners but no indication that it had been in an accident or needed repairs. Yet this sounds like the most likely reason for this sticker to be removed, leaving the VOID element behind. I'm conscious that I didn't undertake my own HPI check but assumed that you undertook this and would therefore know if it had been involved in a serious accident?


  • Would recommend
  • 18/07/2017

I was meaning to call actually. On the passenger side on the door frame, here is a sticker which should contain the ViN number but instead just says VOID. Looking online, people are indicating if this is the case you should approach the car with caution(!). Could you shed any light on this? Kal mentioned the car had 2 previous owners but no indication that it had been in an accident or needed repairs. Yet this sounds like the most likely reason for this sticker to be removed, leaving the VOID element behind. I'm conscious that I didn't undertake my own HPI check but assumed that you undertook this and would therefore know if it had been involved in a serious accident?


  • Wouldn't recommend
  • 18/07/2017

[no comment made]


  • Would recommend
  • 18/07/2017

[no comment made]


  • Wouldn't recommend
  • 14/07/2017

I was told the car would be fully serviced.The book is stamped but the service was not carried out as the fluids were low including oil and washers. I also had to put air in all the tyres. If a service was done these basics should not have been missed. I also had to replace one of the tyres.


  • Wouldn't recommend
  • 14/07/2017

I was told the car would be fully serviced.The book is stamped but the service was not carried out as the fluids were low including oil and washers. I also had to put air in all the tyres. If a service was done these basics should not have been missed. I also had to replace one of the tyres.


  • Would recommend
  • 13/07/2017

[no comment made]


  • Would recommend
  • 12/07/2017

Wonderful service from start to finish


  • Would recommend
  • 11/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

[no comment made]


  • Would recommend
  • 08/07/2017

I would just like to say the salesman Mr Pete Griffiths was excellent. Because of him it was a pleasure and joy buying a car off you. Thank you


  • Would recommend
  • 07/07/2017

Excellent high standard service, Thank you. If


  • Would recommend
  • 04/07/2017

[no comment made]


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 03/07/2017

[no comment made]


  • Would recommend
  • 02/07/2017

[no comment made]


  • Would recommend
  • 30/06/2017

[no comment made]


  • Would recommend
  • 29/06/2017

[no comment made]


  • Would recommend
  • 28/06/2017

No further questions, A bit more product knowledge from sales would have been appreciated also as this sale was a business sale found I was quoted incorrect figures as sales staff were not familiar with VAT etc, which then caused me to get our figures wrong!


  • Would recommend
  • 28/06/2017

[no comment made]


  • Would recommend
  • 27/06/2017

Ricky at Wilenhall was very helpful indeed. Minus point was the valet which effectively wasnt done. Rush job at the end while I waited.


  • Would recommend
  • 26/06/2017

Fantastic people working at the Willenhall branch......from the moment of my first visit until I drove my car away. Very satisfied indeed with the service and the way I was treat, definitely recommend.


  • Would recommend
  • 25/06/2017

[no comment made]


  • Would recommend
  • 25/06/2017

[no comment made]


  • Would recommend
  • 23/06/2017

I delt with Steve Scotford he was very professional at his job and he had the car delivered when he said he would I would like to thank Steve for all his help in getting my wife's present on time please let him know what I've said


  • Would recommend
  • 19/06/2017

Waited a week for vehicle then vehicle not serviced properly or presented properly. Apart from these 2 issues we have been happy. Just waiting for service and wheel refurbs to be done now then all happy. Shame they occurred however.


  • Wouldn't recommend
  • 18/06/2017

[no comment made]


  • Would recommend
  • 12/06/2017

[no comment made]


  • Wouldn't recommend
  • 09/06/2017

[no comment made]


  • Would recommend
  • 06/06/2017

I was disappointed that the mileage was significantly higher than advertised. Dominic's sales technique and manner was brilliant, an asset to the team.


  • Would recommend
  • 05/06/2017

[no comment made]


  • Wouldn't recommend
  • 05/06/2017

When I viewed the car I was told it would be valeted the morning I collected the car so it looked it's best when I collected it. When it was given to me it had dead flies on the front and glue marks on the doors v where the seal stickers had been, it was sent back into valeting as was unacceptable however came out half an hour later no different, it had been hosed over only, in my opinion. This totally turned what should have been an exciting and enjoyable experience into a disappointment.


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

[no comment made]


  • Would recommend
  • 05/06/2017

Domonic was very helpful and he is a credit to Autoworld


  • Would recommend
  • 04/06/2017

no the servis was very good


  • Would recommend
  • 03/06/2017

We were not offered finance as we stated at point of contact with our advisor that we would be paying in full for the car


  • Would recommend
  • 03/06/2017

[no comment made]


  • Would recommend
  • 03/06/2017

[no comment made]


  • Wouldn't recommend
  • 02/06/2017

Really unhappy with the condition of the car - windscreen not fixed as promised prior to delivery and options given to me to fix it were not satisfactory - still ongoing email conversation with Nigel Johnson


  • Wouldn't recommend
  • 01/06/2017

How i was treated was awful if u really want to know then u can call me. Would never buy from u again and definitely would not recommend.


  • Would recommend
  • 01/06/2017

[no comment made]


  • Would recommend
  • 31/05/2017

[no comment made]


  • Would recommend
  • 30/05/2017

[no comment made]


  • Would recommend
  • 30/05/2017

[no comment made]


  • Would recommend
  • 28/05/2017

[no comment made]


  • Would recommend
  • 26/05/2017

[no comment made]


  • Would recommend
  • 25/05/2017

[no comment made]


  • Would recommend
  • 23/05/2017

[no comment made]


  • Would recommend
  • 22/05/2017

No questions but just a comment to say how very pleased we were with autoworlds service, particularly Tony Facer.


  • Would recommend
  • 22/05/2017

[no comment made]


  • Would recommend
  • 21/05/2017

Finance was not offered because we made it quite clear at the beginning that it would be a cash deal. I cannot thank Clive enough for all his help in ensuring that the car was upto our expectations when we came to pick up car.


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 20/05/2017

[no comment made]


  • Would recommend
  • 18/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

[no comment made]


  • Would recommend
  • 16/05/2017

All your staff are brilliant could not fault them in any way 1st class thanks


  • Wouldn't recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 15/05/2017

[no comment made]


  • Would recommend
  • 13/05/2017

After sales was closed due to it being a weekend


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 09/05/2017

[no comment made]


  • Would recommend
  • 08/05/2017

Your sales executive, Dominic Anson went above and beyond with the service he provided when purchasing my car from start to finish. Did not push at all with selling car and extras to me. Dominic is a great credit to auto world willenhall and will 100% recommend to others after the service I received from Dominic


  • Would recommend
  • 08/05/2017

Your sales executive, Dominic Anson went above and beyond with the service he provided when purchasing my car from start to finish. Did not push at all with selling car and extras to me. Dominic is a great credit to auto world willenhall and will 100% recommend to others after the service I received from Dominic


  • Wouldn't recommend
  • 08/05/2017

Only thing which majorly let the place down was Clive not having my log book ready for my handover of my new car, car was sold 2 weeks before handover! Lots of stress caused which could have been avoided!


  • Would recommend
  • 07/05/2017

[no comment made]


  • Would recommend
  • 07/05/2017

I asked not to see the after sales team as I live to far away to use their services. The team at Autoworld were brilliant especially the lady that did the handover she made things very easy.


  • Would recommend
  • 06/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 05/05/2017

[no comment made]


  • Would recommend
  • 04/05/2017

Nigel who initially dealt with me was superb and highly professional. I would rate him 5*****. However when collecting the vehicle the Scottish lady who dealt with handing it over to me was extremely rude to me and I was very intimidated by her. When asking simple questions about the paperwork she spoke to me as if I was a child which is not acceptable. I just wanted to get the keys and go. Also she didn't know what she was on about as she described the rev counter as the fuel gauge to me and when I corrected her she didn't like it. Such a shame as I previously had a great experience in dealing with Autoworld. However I would still recommend them to friends.


  • Wouldn't recommend
  • 03/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 01/05/2017

None


  • Would recommend
  • 01/05/2017

[no comment made]


  • Would recommend
  • 30/04/2017

I was extremely disappointed by the service provided by Tony Facer. There were several things that I feel as a customer should have been offered or provided which were not! The at I originally inquired about was no longer available. I was told to look for alternative which I did to then be told that too was unavailable. Instead of offering me something similar, he proceeded to over me cars which did not have a similar spec. When I did see a car I liked, I pointed out that the previous driver was a smoker and asked if the smell and cigarette burns would be gone if I took the car. He said 'he would see what he could do'. He did not get back to me to tell be it would or would not be sorted out. When I collected the car, our conversation had not been relayed to anyone else. This caused unnecessary disruption at handover! Instead of lying to get a sale, I would have preferred he offered me a different car which as a good sales man, he should have. I would only recommend Autoworld because of the other staff I encountered. Poor face-to-face customer service. I hope that this does not happen to any other customers as it's left a sour taste in my mouth.


  • Would recommend
  • 30/04/2017

I was extremely disappointed by the service provided by Tony Facer. There were several things that I feel as a customer should have been offered or provided which were not! The at I originally inquired about was no longer available. I was told to look for alternative which I did to then be told that too was unavailable. Instead of offering me something similar, he proceeded to over me cars which did not have a similar spec. When I did see a car I liked, I pointed out that the previous driver was a smoker and asked if the smell and cigarette burns would be gone if I took the car. He said 'he would see what he could do'. He did not get back to me to tell be it would or would not be sorted out. When I collected the car, our conversation had not been relayed to anyone else. This caused unnecessary disruption at handover! Instead of lying to get a sale, I would have preferred he offered me a different car which as a good sales man, he should have. I would only recommend Autoworld because of the other staff I encountered. Poor face-to-face customer service. I hope that this does not happen to any other customers as it's left a sour taste in my mouth.


  • Would recommend
  • 28/04/2017

[no comment made]


  • Would recommend
  • 25/04/2017

[no comment made]


  • Wouldn't recommend
  • 24/04/2017

I was offered an email to show me "the video of the car before I turn up for collection" which never arrived. I turned up on the day of collection to be told after 20 minutes waiting that the person had phoned in sick and I waited another half an hour with my wife and mother in me to complete the transaction. I understand people are sick, but unfortunately, I never received a single "sorry"


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 24/04/2017

[no comment made]


  • Would recommend
  • 23/04/2017

Nigel was very professional


  • Would recommend
  • 19/04/2017

[no comment made]


  • Would recommend
  • 18/04/2017

Who do you contact to report faults


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

Disappointed with two things, 1. The car wasn't valleted very well and 2. The cruise control doesn't work and your service department can't look at it until May 24th


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 17/04/2017

[no comment made]


  • Would recommend
  • 16/04/2017

after sales department was too far away


  • Would recommend
  • 13/04/2017

I don't think there were any aftersales people on duty that day. I believe the car was valeted but there were still a lot of white powdery marks on the drivers door that we didn't notice until we got the car home but we managed to remove so maybe the valeting team need to have some training. They also seem to have removed the drivers floor mat (left the other three in place) but I can't imagine the mat was too damaged with just 5000+ mileage on the car, so we haven't got a driver's mat now. There are also a lot of fine scratches on the paintwork around the driver's door handle. I have cancelled my previous car's service plan and should be receiving one year's refund from you when it has been refunded to you, as only two year's services were used from the plan. Kal was very helpful with the sale of the car, we have now bought 6 cars from Autoworld as a family and are happy with the service we receive from you. Thanks


  • Would recommend
  • 13/04/2017

The car was not cleaned well inside when I picked it up.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 10/04/2017

None at all, we're delighted with both the level of service offered and the vehicle itself. Very impressed.


  • Would recommend
  • 10/04/2017

[no comment made]


  • Wouldn't recommend
  • 10/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

Cannot tell you how pleased i was with the brilliant service cannot thank your team enough thank you all


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 09/04/2017

Kal- was a very polite and welcoming sales man. Worked very hard and was very happy with his service! Welcomed us to Autoworld as soon as I walked through the door, and I'm glad he helped my purchase my first car!


  • Would recommend
  • 09/04/2017

[no comment made]


  • Would recommend
  • 08/04/2017

Very pleased with car , but found contact with reception and call backs very very poor .


  • Would recommend
  • 06/04/2017

[no comment made]


  • Would recommend
  • 04/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 03/04/2017

[no comment made]


  • Would recommend
  • 02/04/2017

Having worked for RRG I didn't require a test drive and the Aftersales departments were closed at the time of handover.


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 01/04/2017

[no comment made]


  • Would recommend
  • 30/03/2017

Dominic was very helpful.


  • Would recommend
  • 29/03/2017

excellent service by all throughout process


  • Would recommend
  • 28/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 27/03/2017

[no comment made]


  • Would recommend
  • 26/03/2017

It was an excellant experience every person I dealt with was very professional and made me feel very special.


  • Would recommend
  • 26/03/2017

excellent service throughout, we felt valued customers


  • Would recommend
  • 25/03/2017

[no comment made]


  • Would recommend
  • 24/03/2017

[no comment made]


  • Would recommend
  • 23/03/2017

[no comment made]


  • Would recommend
  • 19/03/2017

I drove a total of 170 miles x 2 journeys in order to first view the vehicle and then to make the purchase. On the 1st journey the weather was horrendous. However I was totally impressed by the salesman and the aftersales lady on the day I took possession. The journeys were well worth it. I would recommend your company again. Mrs. J. Fairest. ( Sheffield )


  • Would recommend
  • 18/03/2017

[no comment made]


  • Would recommend
  • 18/03/2017

[no comment made]


  • Would recommend
  • 17/03/2017

Have not received ownership form from DVLA yet. Hope you can help.


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

No but would you say thank you to Cal very helpfull we purchased our car before this one and Cal sorted us out with that all the best mr l r reynolds


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 16/03/2017

[no comment made]


  • Would recommend
  • 15/03/2017

[no comment made]


  • Would recommend
  • 14/03/2017

I am waiting for my spare key and as yet have not had an update on when that will become available


  • Would recommend
  • 14/03/2017

On viewing the car noticed front bumper sticking out on collection this had not been repaired I have since been informed that it should not have been sold in that condition I have since booked it in at the auto world service department NOT HAPPY


  • Would recommend
  • 13/03/2017

I'd just like to say that the whole experience of buying the car was a pleasure from start to finish! An added bonus was the car tax on the new car and the refund on my old car was sorted out at the same time. A friend purchased a car from another dealership and she had to sort out the tax herself ! Brilliant service .....and I love the car ! ????????


  • Would recommend
  • 11/03/2017

We think admin and finance staff should work weekends


  • Would recommend
  • 11/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

[no comment made]


  • Would recommend
  • 11/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

[no comment made]


  • Would recommend
  • 10/03/2017

my car does not have a cd player can you at autoworld fit one and how much would it cost


  • Would recommend
  • 09/03/2017

No


  • Would recommend
  • 09/03/2017

a couple of things i've noticed with car most concerning is that water is one of the rear brake lights i think this should of been spotted when the car had its 'checks' before letting me drive away


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 08/03/2017

I haven't received my cheque yet for the recommend a friend


  • Would recommend
  • 08/03/2017

[no comment made]


  • Would recommend
  • 07/03/2017

There was marks on my car and Chris and Dom very kindly sorted them out for me


  • Would recommend
  • 07/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

I would just like to add that throughout my period of owning and buying cars, the service I received here was by far the best. I firstly dealt with Phil who went above and beyond to help me try to work out my best options and wasn't pushy when I couldn't decide, I then dealt with Steve who also helped a great deal! Very impressed and will certainly tell others and come again. Thank you !


  • Would recommend
  • 06/03/2017

[no comment made]


  • Would recommend
  • 06/03/2017

No we were very pleased with the service we recieved.


  • Would recommend
  • 05/03/2017

[no comment made]


  • Would recommend
  • 03/03/2017

[no comment made]


  • Would recommend
  • 28/02/2017

[no comment made]


  • Would recommend
  • 25/02/2017

Much better service than Renault Wolverhampton and would highly recommend!!! Had our last 6 cars from Renault Wolverhampton will definitely be coming to speek to Dominic for our next purchase!!!


  • Would recommend
  • 24/02/2017

very satisfied with the service and have already sent people your way. regards Harry.


  • Would recommend
  • 23/02/2017

No


  • Would recommend
  • 22/02/2017

[no comment made]


  • Would recommend
  • 21/02/2017

No I was given all the information we required


  • Would recommend
  • 17/02/2017

no


  • Would recommend
  • 17/02/2017

[no comment made]


  • Would recommend
  • 16/02/2017

[no comment made]


  • Wouldn't recommend
  • 16/02/2017


  • Would recommend
  • 15/02/2017

[no comment made]


  • Would recommend
  • 14/02/2017

[no comment made]


  • Would recommend
  • 12/02/2017

I will be contacting you later in the year to book in for a service but besides that I am more than happy with the service given. I was sold the car I wanted


  • Would recommend
  • 09/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

[no comment made]


  • Would recommend
  • 08/02/2017

May I just say that Kal was extremely helpful, and made the buying experience a pleasure.


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 07/02/2017

[no comment made]


  • Would recommend
  • 06/02/2017

[no comment made]


  • Would recommend
  • 30/01/2017

[no comment made]


  • Would recommend
  • 29/01/2017

[no comment made]


  • Would recommend
  • 28/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

Fantastic service as ever. That's why we shop at Autoworld


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Would recommend
  • 26/01/2017

[no comment made]


  • Wouldn't recommend
  • 25/01/2017

not at present


  • Would recommend
  • 25/01/2017

[no comment made]


  • Would recommend
  • 20/01/2017

[no comment made]


  • Would recommend
  • 17/01/2017

[no comment made]


  • Would recommend
  • 16/01/2017

No


  • Would recommend
  • 14/01/2017

Very good sevice


  • Would recommend
  • 13/01/2017

[no comment made]


  • Would recommend
  • 10/01/2017

[no comment made]


  • Would recommend
  • 09/01/2017

just wished the sales team would explain in more detail what your going to get when you ask about extras for the car .


  • Would recommend
  • 07/01/2017

[no comment made]


  • Would recommend
  • 06/01/2017

[no comment made]


  • Would recommend
  • 04/01/2017

[no comment made]


  • Would recommend
  • 03/01/2017

Thank you for letting me buy a car in an environment that was relaxed and pressure free.


  • Would recommend
  • 30/12/2016

Brilliant service and passionate sales man Dominic Anson


  • Wouldn't recommend
  • 29/12/2016

I didn't find that I was looked after. Had to chase up everything myself. Poor service


  • Would recommend
  • 28/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

I was disappointed that the under engine tray had not been secured by your service team which was scraping on the floor by the time I arrived home, and I had to jack up the car to secure it myself, and they have not stamped the service book which is required for my Manufacturers warranty.


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 22/12/2016

[no comment made]


  • Would recommend
  • 21/12/2016

I enjoyed the process of buying from yourselves.Itwas straight forward with no pressure.Chris Leedham was a joy to deal with.Would definitely use again. Thanks. Gordon


  • Would recommend
  • 19/12/2016

No further questions.


  • Would recommend
  • 17/12/2016

[no comment made]


  • Would recommend
  • 15/12/2016

[no comment made]


  • Would recommend
  • 14/12/2016

[no comment made]


  • Would recommend
  • 13/12/2016

No, but I am very pleased with Autoworld and their service.


  • Would recommend
  • 11/12/2016

[no comment made]


  • Would recommend
  • 07/12/2016

Excellent all round. Two Chris's were very helpful.


  • Would recommend
  • 04/12/2016

[no comment made]


  • Would recommend
  • 03/12/2016

[no comment made]


  • Would recommend
  • 02/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

Nigel is a nice honest guy, I have recommended Autoworld to my friends.


  • Would recommend
  • 01/12/2016

[no comment made]


  • Would recommend
  • 01/12/2016

No, just a comment. Chris Leedham was very professional, no pressure applied to buy and seemingly did everything he could to get as much as he could for my car (px) and as best a price he could for the car I purchased. So, based on this and my experience to date, I would definitely look to you guys again for future purchase. Thanks


  • Would recommend
  • 29/11/2016

[no comment made]


  • Would recommend
  • 28/11/2016

[no comment made]


  • Would recommend
  • 27/11/2016

Very helpful and informative, friendly and great service from Steve! Thanks very much.


  • Would recommend
  • 26/11/2016

[no comment made]


  • Would recommend
  • 25/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

The salesman was helpful and courteous. However the car had a slow puncture and had to be taken to a local dealership where they put air in the tyre which took off the light on dash. I now have to take the car back as the slow puncture is worsening.Also it came without a parcel shelf. Which the salesman is now having to send on to me.


  • Would recommend
  • 24/11/2016

[no comment made]


  • Would recommend
  • 24/11/2016

[no comment made]


  • Would recommend
  • 23/11/2016

[no comment made]


  • Would recommend
  • 22/11/2016

[no comment made]


  • Would recommend
  • 21/11/2016

No


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 20/11/2016

[no comment made]


  • Would recommend
  • 18/11/2016

[no comment made]


  • Would recommend
  • 17/11/2016

[no comment made]


  • Would recommend
  • 14/11/2016

[no comment made]


  • Would recommend
  • 13/11/2016

No


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 10/11/2016

[no comment made]


  • Would recommend
  • 09/11/2016

[no comment made]


  • Would recommend
  • 07/11/2016

Little upset that the chip I had seen on car hadn't been finished correctly(paint just blobbed on) and am having to pay someone to do a proper job on it.


  • Would recommend
  • 07/11/2016

Both Tony and Chris were lovely and helpful. I felt well looked after and am happy with my new car. Please pass on my thanks to them both.


  • Would recommend
  • 06/11/2016

[no comment made]


  • Would recommend
  • 03/11/2016

Very good to deal with both at sales and handover. Sales went out of their way to source a vehicle. Handover was comprehensive and handled very well.


  • Would recommend
  • 02/11/2016

For the record, Kal was extremely pleasant and professional. Please pass on our thanks.


  • Would recommend
  • 02/11/2016

[no comment made]


  • Would recommend
  • 01/11/2016

[no comment made]


  • Would recommend
  • 28/10/2016

Over all very pleased with autoworld just hope that the blemishes on the body work get sorted ASAP seven in all kal is on my case


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 27/10/2016

[no comment made]


  • Would recommend
  • 26/10/2016

[no comment made]


  • Would recommend
  • 25/10/2016

I was pleased with the way the sale went and the way the staff helped all the way through, from fetching the car from another dealership right up to collection,one small detail, I was told that the locking nut would take about two days to arrive and I still haven't heard anything.


  • Would recommend
  • 25/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 24/10/2016

[no comment made]


  • Would recommend
  • 21/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 20/10/2016

[no comment made]


  • Would recommend
  • 19/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 18/10/2016

[no comment made]


  • Would recommend
  • 17/10/2016

[no comment made]


  • Would recommend
  • 13/10/2016

The no answers relate to the fact that we are regulars who all ready use after sales and the salesperson knows us well enough to know it would be a cash purchase. We only deal with one salesperson Kal as he is a true gentleman and goes the full mile and beyond to ensure you are satisfied.


  • Would recommend
  • 12/10/2016

[no comment made]


  • Would recommend
  • 12/10/2016

[no comment made]


  • Would recommend
  • 10/10/2016

kal is a good fair salesman who has a great attitude towards customers, from interest to test drive and handover was very smooth this being are 2nd purchase this year with kal i hope to make one more early next year many thanks.


  • Would recommend
  • 09/10/2016

[no comment made]


  • Would recommend
  • 05/10/2016

[no comment made]


  • Would recommend
  • 04/10/2016

[no comment made]


  • Would recommend
  • 03/10/2016

Just like to add my thanks to Tony Facer and Mark Baxter for their efforts in finding the right cars for my wife and myself on your recent VIP day. Tony was relentless in his search to obtain vehicles for us.


  • Would recommend
  • 03/10/2016


  • Would recommend
  • 03/10/2016

[no comment made]


  • Would recommend
  • 01/10/2016

No questions but our sales rep (Kal) was very helpful and accommodating.


  • Would recommend
  • 01/10/2016

[no comment made]


  • Would recommend
  • 29/09/2016

None.


  • Would recommend
  • 28/09/2016

It would have been nice to have been notified to all the scratches and marks on the car.


  • Would recommend
  • 28/09/2016

Could you please ensure any future correspondence is addressed to MRS Dye? I've been married nearly 30 years. ????Thank you.


  • Would recommend
  • 28/09/2016

Could you please ensure any future correspondence is addressed to MRS Dye? I've been married nearly 30 years. ????Thank you.


  • Would recommend
  • 28/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 27/09/2016

[no comment made]


  • Would recommend
  • 23/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 19/09/2016

First Class Experience From First To Last. Many thanks to Phil and the lady responsible for the vehicle handover. Phil even picked me up from Wolverhampton station. Thanks again


  • Would recommend
  • 19/09/2016

[no comment made]


  • Would recommend
  • 17/09/2016

All I can say is that Tony made us aware of everything he needed to and kept us informed as to when the car was available. I would like to say a big thank you to him for all his help, it was very much appreciated. He is a big asset to your company.


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 15/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 14/09/2016

[no comment made]


  • Would recommend
  • 12/09/2016

[no comment made]


  • Would recommend
  • 11/09/2016

[no comment made]


  • Would recommend
  • 09/09/2016

[no comment made]


  • Would recommend
  • 08/09/2016

salesman was very good recommend him to any one .


  • Would recommend
  • 07/09/2016

[no comment made]


  • Would recommend
  • 05/09/2016

[no comment made]


  • Would recommend
  • 02/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

Very good service from Mr khan


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 01/09/2016

Roof not cleaned.


  • Would recommend
  • 01/09/2016

[no comment made]


  • Would recommend
  • 31/08/2016

A very pleasant experience and a very helpful and knowledgeable salesman in Stephen Scotford.


  • Wouldn't recommend
  • 29/08/2016

I have already put in my letter of complaint still waiting an answer. Customer service is horrendous. Still waiting for someone to contact me regarding my complaint.


  • Would recommend
  • 29/08/2016

[no comment made]


  • Would recommend
  • 28/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

[no comment made]


  • Would recommend
  • 25/08/2016

It all went very well. The salesman, Chris Leedham, was excellent and went the extra mile to source our car. Had it a week now and very pleased so far


  • Wouldn't recommend
  • 25/08/2016

No questions. Just disappointment overall with the handover experience and subsequent support. Have bought two cars from you now. My wife's car will be changed next year. Will think twice regarding Autoworld in future.


  • Would recommend
  • 24/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

[no comment made]


  • Would recommend
  • 24/08/2016

[no comment made]


  • Would recommend
  • 23/08/2016

No questions but I would like to take this opportunity to thank Chris leedham for all is can't praise him enough cheers Chris


  • Would recommend
  • 23/08/2016

no


  • Would recommend
  • 22/08/2016

I have purchased seven cars from you, and I have always been very happy with the service you provide, the team are professional. and polite, that is why I always go to Autoworld for my cars. thank you team.


  • Would recommend
  • 21/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

[no comment made]


  • Would recommend
  • 19/08/2016

I am extremely happy with the service that i have received.


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 18/08/2016

[no comment made]


  • Would recommend
  • 16/08/2016

[no comment made]


  • Would recommend
  • 14/08/2016

So happy with my car ,the sale person show me everything about car, as I was new with all inside car Toys made it so easy and look after me 1st class.


  • Would recommend
  • 13/08/2016

[no comment made]


  • Would recommend
  • 12/08/2016

[no comment made]


  • Would recommend
  • 11/08/2016

[no comment made]


  • Would recommend
  • 10/08/2016

[no comment made]


  • Would recommend
  • 09/08/2016

Thank you


  • Would recommend
  • 09/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

[no comment made]


  • Would recommend
  • 08/08/2016

When trying to book a service/warranty visit for one of our recently purchased vans I was told that neither Autoworld or Renault Wolverhampton have any courtesy vans to offer your commercial customers, I think this is quite poor !!


  • Would recommend
  • 07/08/2016

[no comment made]


  • Would recommend
  • 05/08/2016

I said to Tony that I would pay the balance in full, then I was asked as to how I wanted to pay, but only after we had completed all of the paper and paid in the balance in full, WE then had to ask the Tony if he could arrange a road drive. Thats when we laughed and said that is the wrong way round, as we may not like the vehicle after we have driven it. But overhaul we were very happy with the service that we received, and especially when we were collecting our new car a fee days later, as Tony was very professional and took time to shown us around it. We would highly recommend your services ???? Best regards Kevin & Sarah Watterson


  • Would recommend
  • 02/08/2016

Very pleased with the service so far. This is the 2nd vehicle I have purchased from yourselves. Clive Lawton and Chris Powell were excellent. I almost went elsewhere though due to the attitude of Tony Facer who told me 'that cars expensive ' and 'if I thought you were serious about buying'. What a horrible little man! Just waiting for my touch up paint to arrive now. Car is lovely! Thank you.


  • Would recommend
  • 02/08/2016

[no comment made]


  • Wouldn't recommend
  • 31/07/2016

Chip for Sat Nav missing. Had to wait 3 hours for matts to be delivered. Damage to body work, missed during pdi and service, only found when I got home.


  • Wouldn't recommend
  • 29/07/2016

Still outstanding floor mats and locking wheel nuts (wrong items supplied initially) but despite several calls and visits to the dealership I no longer even get a call back. There has never been a dispute that I am owed these items but Autoworld have failed to provide. I actively inform people of my poor experience.


  • Would recommend
  • 29/07/2016

Chris Leedham was absolutely excellent throughout the sales process and was always attentive and helpful.


  • Would recommend
  • 29/07/2016

[no comment made]


  • Would recommend
  • 28/07/2016

[no comment made]


  • Would recommend
  • 27/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 26/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

[no comment made]


  • Would recommend
  • 25/07/2016

I have still not received my documents


  • Would recommend
  • 24/07/2016

[no comment made]


  • Would recommend
  • 22/07/2016

[no comment made]


  • Would recommend
  • 21/07/2016

Kal told me to contact him if we had any problems. We did and it was sorted..thnaks


  • Would recommend
  • 21/07/2016

No so pleased with the service i recieved of phil the salesman would recomend autoworld 100%


  • Would recommend
  • 20/07/2016

[no comment made]


  • Would recommend
  • 18/07/2016

[no comment made]


  • Would recommend
  • 16/07/2016

I was very pleased with the service I received. The day after purchase the battery was flat. Your service department had one ordered and fitted at my home within 4 hours.


  • Would recommend
  • 16/07/2016

None


  • Would recommend
  • 14/07/2016

[no comment made]


  • Would recommend
  • 14/07/2016

I was disappointed that the car could not be delivered to a more convenient location for a test drive, I was also disappointed that the specification changes from a '15' plate to a '65' plate for my chosen model were not explained to me so my car did not have the standard features I expected. However, the sales team were polite and I appreciated my car being delivered to my home.


  • Would recommend
  • 12/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

[no comment made]


  • Would recommend
  • 11/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

[no comment made]


  • Would recommend
  • 08/07/2016

No


  • Would recommend
  • 08/07/2016

No


  • Would recommend
  • 08/07/2016

No


  • Would recommend
  • 08/07/2016

No


  • Would recommend
  • 06/07/2016

[no comment made]


  • Would recommend
  • 05/07/2016

[no comment made]


  • Would recommend
  • 01/07/2016

[no comment made]


  • Would recommend
  • 30/06/2016

Excellent service from the auto world team


  • Would recommend
  • 28/06/2016

[no comment made]


  • Would recommend
  • 28/06/2016

Work promised to be done before delivery was not completed. Having to book back in for further attention.


  • Would recommend
  • 28/06/2016

This was the THIRD car purchased for myself and also One purchased for my sister on my recommendation from Auto World - GREAT STAFF - thanks a million


  • Would recommend
  • 25/06/2016

[no comment made]


  • Would recommend
  • 23/06/2016

Everyone at auto world were so lovely. I would deffinetly recommend to a friend. Great service and great people


  • Would recommend
  • 22/06/2016

Only 1 we asked the price of the captur sill protectors we were promised a price but so far nothing has transpired makes you think that once we have left the premises you out of mind


  • Would recommend
  • 22/06/2016

I always go to Auto World Willenhall, when I am changing my car and always go to Kal, Kal has always looked after us and is an excellent sales person, as he cares about his customer's. The reason Kal did not offer me finance, is that he knows I prefer to pay for my vehicle's in full,


  • Would recommend
  • 21/06/2016

[no comment made]


  • Would recommend
  • 20/06/2016

[no comment made]


  • Wouldn't recommend
  • 16/06/2016

I mentioned that the alloy wheels had bubbles to which I was told they would refurb them .. After having the car and checking it at home, I noticed that all that had been done was sanded and sprayed on the car,to which they oversprayed the chrome wheel nuts , centre badges and brakes with silver spray... I now have to buy new nuts and badges, A blind man on a galloping horse could of done a better job !!!! Shame the garage let itself down on the last part .... Sack the spray shop wasn't worth the money


  • Would recommend
  • 15/06/2016

[no comment made]


  • Would recommend
  • 15/06/2016

[no comment made]


  • Would recommend
  • 14/06/2016

Delt with Kal he was very help full and was a nice fella. Would recommend this place to friends. Car was in great condition when I picked it up.


  • Would recommend
  • 14/06/2016

Delt with Kal he was very help full and was a nice fella. Would recommend this place to friends. Car was in great condition when I picked it up.


  • Would recommend
  • 14/06/2016

Delt with Kal he was very help full and was a nice fella. Would recommend this place to friends. Car was in great condition when I picked it up.


  • Would recommend
  • 10/06/2016

[no comment made]


  • Would recommend
  • 10/06/2016

Finance not required from outset. Can you please advise when refund will be paid on our cancelled service agreement for our previous car BK61XFW ?


  • Would recommend
  • 08/06/2016

[no comment made]


  • Would recommend
  • 07/06/2016

[no comment made]


  • Would recommend
  • 03/06/2016

just wanted to say the service from everyone was brilliant could not have been more pleased


  • Wouldn't recommend
  • 03/06/2016

[no comment made]


  • Would recommend
  • 02/06/2016

[no comment made]


  • Would recommend
  • 01/06/2016

[no comment made]


  • Would recommend
  • 31/05/2016

[no comment made]


  • Would recommend
  • 30/05/2016

[no comment made]


  • Would recommend
  • 29/05/2016

[no comment made]


  • Would recommend
  • 27/05/2016

Just like to say Tony is an asset to your business couldn't do enough for us. Thankyou to the team.


  • Would recommend
  • 27/05/2016

Just like to say Tony is an asset to your business couldn't do enough for us. Thankyou to the team.


  • Would recommend
  • 27/05/2016

[no comment made]


  • Would recommend
  • 25/05/2016

hi just to say,your sales man Chris Leedham is one to look after nice guy, i will be back to buy a car from him top bloke


  • Would recommend
  • 25/05/2016

[no comment made]


  • Would recommend
  • 24/05/2016

[no comment made]


  • Would recommend
  • 21/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

[no comment made]


  • Would recommend
  • 20/05/2016

No, brilliant service as usual fantastic team


  • Would recommend
  • 19/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016

[no comment made]


  • Would recommend
  • 18/05/2016


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

I've purchased 4 cars from yourselves over the last 5 years and couldn't ask for any better Service or vehicles


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 17/05/2016

[no comment made]


  • Would recommend
  • 16/05/2016

[no comment made]


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 13/05/2016

[no comment made]


  • Would recommend
  • 12/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 11/05/2016

[no comment made]


  • Would recommend
  • 10/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 09/05/2016

[no comment made]


  • Would recommend
  • 06/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 05/05/2016

[no comment made]


  • Would recommend
  • 04/05/2016

Dominic Anson first class sales consultant Very pleased????


  • Would recommend
  • 03/05/2016

[no comment made]


  • Would recommend
  • 02/05/2016

[no comment made]


  • Would recommend
  • 29/04/2016

Very pleased with the whole process Excellent


  • Would recommend
  • 27/04/2016

[no comment made]


  • Would recommend
  • 26/04/2016

NO


  • Would recommend
  • 26/04/2016

[no comment made]


  • Would recommend
  • 25/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

[no comment made]


  • Would recommend
  • 23/04/2016

Very proffesional service delivered in a friendly manner


  • Would recommend
  • 22/04/2016

[no comment made]


  • Would recommend
  • 22/04/2016

[no comment made]


  • Wouldn't recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 21/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

[no comment made]


  • Would recommend
  • 20/04/2016

Fantastic sales and after sales Friendly and efficient staff Very impressed with the service I received and really happy with my car


  • Would recommend
  • 17/04/2016

[no comment made]


  • Would recommend
  • 15/04/2016

[no comment made]


  • Would recommend
  • 14/04/2016

I made it clear that finance would not be required and I required Nissan service.


  • Would recommend
  • 13/04/2016

The salesman Kal, was excellent, informative not pushy . We knew what we wanted and he facilitated a smooth transaction.


  • Would recommend
  • 12/04/2016

The sales process was very good. The handover was poor in areas, when we arrived the car was still being cleaned. After it was cleaned it then needed fuel so we waited some more. We weren't shown around the car or how to use its many features. I also believe that during the cleaning or fueling an alloy was scuffed as it wasn't damaged when we first viewed the car. The sale was unpressured which made it a far more pleasant experience however we did feel that a lack of care at handover was a slight let down.


  • Would recommend
  • 12/04/2016

[no comment made]


  • Would recommend
  • 12/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

[no comment made]


  • Would recommend
  • 08/04/2016

Wonderful service


  • Would recommend
  • 08/04/2016

As I was moving from one Grand scenic to another the last 3 questions weren't appropriate. Excellent customer service.


  • Would recommend
  • 07/04/2016

Amazing service from start to finish


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 06/04/2016

I am still awaiting information on my service plan iv had a confirmation email stating it had been set up but that's all. I was told aswell Rac cover was included and I have no information regarding that either.


  • Would recommend
  • 06/04/2016

[no comment made]


  • Would recommend
  • 05/04/2016

[no comment made]


  • Would recommend
  • 04/04/2016

Clive was brilliant in helping us make the right choice. Thoroughly recommend and couldn't be happier


  • Wouldn't recommend
  • 03/04/2016

Comments: not pleased with car handover. Told lady would go through all controls with me - didn't happen. Car poorly cleaned and valeted - under spoiler very dirty - marks on back seat not removed. G3 coating supposedly applied - on marked upholstery? Don't think inside had really been cleaned properly or if at all. Now CD player not working and juddering on steering on motorway. Whether I recommend anyone else depends on how well problems/concerns are dealt with.


  • Would recommend
  • 03/04/2016

[no comment made]


  • Would recommend
  • 02/04/2016

[no comment made]


  • Would recommend
  • 01/04/2016

no questions, no problems.


  • Would recommend
  • 31/03/2016

I had a great experience in terms of costomer service from Dominic, even though i only delt with him over the phone, he has a genuine and sincere desire to help, i never met him in person but I felt that way, many thanks mate.


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 31/03/2016

[no comment made]


  • Would recommend
  • 31/03/2016

Very good dealership and service


  • Would recommend
  • 29/03/2016

No, great service from initial test drive through to handover


  • Would recommend
  • 29/03/2016

[no comment made]


  • Would recommend
  • 28/03/2016

I would recommend autoworld to friends and family.


  • Would recommend
  • 26/03/2016

Steve the salesman was fantastic really helpful and didn't feel pressured at all


  • Would recommend
  • 25/03/2016

I wasn't shown how to use a lot of the functions in my vehicle, I felt like the process was rushed to get me out of the way.


  • Would recommend
  • 25/03/2016

[no comment made]


  • Would recommend
  • 25/03/2016

I just wanted to give some feedback about Clive Lawton, the Sales Executive who dealt with me. I was extremely impressed with the service I received, he was very informative and helpful. The additional warranty and insurances were well explained in a non pushy way. I decided they weren't for me on this occaision, but I was able to make an informed decision about this. The car I bought came with only one key, but he said he would source a spare for me - I bought the car late on a Saturday afternoon and by Monday lunchtime he had called me to say he had one and it would be available when I picked the car up. I had spent most of the day looking at cars in other dealerships around the Wolverhampton area and the service I got from him was head and shoulders above any of my other experiences that day. I have already recommended Autoworld to a couple of other friends who will be in the market for a car in the coming months, and I will definitely return when I am ready to purchase another car. The service I received when I went to pick up the car was also excellent.


  • Would recommend
  • 24/03/2016

[no comment made]


  • Would recommend
  • 24/03/2016

Excellent customer service by Dominic who arranged for the car to be delivered from Manchester . Chris the handover person was excellent too. Far better than Renault Solihull as they couldn't be bothered to sell us a car or give us any price for our part ex despite it being outside the showroom right next to where he was sitting think the sales person was called Luke. We felt the car we were after didn't give him enough commission for him to try and obtain one for us. We walked out. Auto world 10 out of 10 for effort.


  • Would recommend
  • 23/03/2016

[no comment made]


  • Would recommend
  • 22/03/2016

Many thanks to Chris and Kal for their help on buying my car.Very professional service.


  • Would recommend
  • 22/03/2016

[no comment made]


  • Would recommend
  • 21/03/2016

[no comment made]


  • Would recommend
  • 19/03/2016

We are still awaiting news on a second key. We were informed that the previous owner has a second key and needed to find it. We are also experiencing problems with the ECO stop start system. It was working when we had the car last week but has now stopped working and we can't seem to find out why.


  • Would recommend
  • 19/03/2016

I would have been offered a test drive but the car had to be driven from your Liverpool centre. I did not need to be introduced to the aftersales team as I already know them. this was my fourth car purchase from Autoworld.


  • Would recommend
  • 18/03/2016

no


  • Would recommend
  • 17/03/2016

[no comment made]


  • Would recommend
  • 15/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

[no comment made]


  • Would recommend
  • 11/03/2016

Excellent service, top sales and after sales team


  • Would recommend
  • 10/03/2016

Im very happy with the purchase and service received. Thank you


  • Would recommend
  • 10/03/2016

Said I didn't need finance so wasn't offered. Wasn't impressed with interior cleanliness of car. Pleased with service and manner of Tony the sales advisor.


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 10/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Would recommend
  • 09/03/2016

[no comment made]


  • Wouldn't recommend
  • 08/03/2016


  • Would recommend
  • 07/03/2016

[no comment made]


  • Would recommend
  • 06/03/2016

[no comment made]


  • Would recommend
  • 05/03/2016

No thank you


  • Would recommend
  • 05/03/2016

[no comment made]


  • Would recommend
  • 04/03/2016

No questions but thanks to Chris Leedham who was excellent, the sale was was very good


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 03/03/2016

[no comment made]


  • Would recommend
  • 02/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Wouldn't recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 01/03/2016

[no comment made]


  • Would recommend
  • 24/02/2016

[no comment made]


  • Would recommend
  • 24/02/2016

We were more than pleased with the way Domonic dealt with the sale. He was very professional. Nothing was to much trouble for him. We searched and spoke to several Renault car sales but He comes out top when it comes to people skills. Thanks


  • Would recommend
  • 22/02/2016

Nothing springs to mind


  • Would recommend
  • 22/02/2016

[no comment made]


  • Would recommend
  • 21/02/2016

No. re Q 2 (I advised finance was not needed).


  • Would recommend
  • 21/02/2016

[no comment made]


  • Would recommend
  • 20/02/2016

Service was friendly, honest and efficient. Would definitely recommend.


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 19/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Would recommend
  • 18/02/2016

[no comment made]


  • Wouldn't recommend
  • 16/02/2016


  • Would recommend
  • 16/02/2016

[no comment made]


  • Would recommend
  • 13/02/2016

A very pleasing buying experience


  • Would recommend
  • 12/02/2016

[no comment made]


  • Would recommend
  • 11/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

[no comment made]


  • Would recommend
  • 09/02/2016

N/a


  • Would recommend
  • 08/02/2016

[no comment made]


  • Would recommend
  • 04/02/2016

Just one complaint that the car didn't have the car mats which it should have had


  • Would recommend
  • 01/02/2016

[no comment made]


  • Would recommend
  • 31/01/2016

Can't fault the guys at Willenhall. Particular thanks to Tony Facer and Chris who did my handover. We were so impressed I persuaded my husband to also purchase a car from them! Brilliant!


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 29/01/2016

[no comment made]


  • Would recommend
  • 28/01/2016

[no comment made]


  • Would recommend
  • 26/01/2016

[no comment made]


  • Would recommend
  • 21/01/2016

Tony the sales person was excellent at his job. Very helpful, very likeable, and not pushy.Very pleased with how we were dealt with.


  • Wouldn't recommend
  • 20/01/2016

[no comment made]


  • Would recommend
  • 16/01/2016

[no comment made]


  • Would recommend
  • 15/01/2016

how do you access the warranty plan if needed ??


  • Would recommend
  • 14/01/2016

No questions but just to say the customer service I received was first class I felt like a VIP and I would challenge if some of the prestige dealer ships treat their customers quite so special thank you Clive, Mark and Chris.


  • Would recommend
  • 13/01/2016

[no comment made]


  • Would recommend
  • 10/01/2016

[no comment made]


  • Would recommend
  • 05/01/2016

I had already made salesman aware that I intended to pay full amount at the time and I asked for a test drive before I gave him a chance to offer it. No further questions


  • Would recommend
  • 05/01/2016

One thing that I wasnt pleased with when I brought the car was that the car hadnt been checked over to make sure that the car had everything it should have. My car did not have a parcel shelf or a aerial for the radio. I was told that this was due to when a car is missing parts they take them off other cars so they can sell them quickly but these parts should have been replaced before i received the car.


  • Wouldn't recommend
  • 04/01/2016

no


  • Would recommend
  • 31/12/2015

I was really impressed with the way I was dealt with, professional, experienced staff that had such a can do attitude. I would certainly recommend you.


  • Would recommend
  • 31/12/2015

NO EVERYTHING WAS EXPLAINED PERFECTLY BY DOMINIC


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 30/12/2015

[no comment made]


  • Would recommend
  • 29/12/2015

[no comment made]


  • Would recommend
  • 28/12/2015

Between me seeing the car and collecting the car someone has kerbed the front nearside alloy


  • Would recommend
  • 27/12/2015

[no comment made]


  • Would recommend
  • 24/12/2015

[no comment made]


  • Would recommend
  • 22/12/2015

[no comment made]


  • Would recommend
  • 21/12/2015

Excellent service from purchase to collection, I have already told my friends and colleagues at work.


  • Would recommend
  • 20/12/2015

No questions thankyou .I have been very satisfied with the service that I received from all of the staff at Autoworld that I was in contact with .I wouldn`t hesitate to use your company again in the future .


  • Would recommend
  • 15/12/2015

[no comment made]


  • Would recommend
  • 15/12/2015

Only drawback is I'm a long way away (Nottingham). So keeping fingers crossed there's no warranty work required. Still haven't got my handover printout...


  • Would recommend
  • 14/12/2015

[no comment made]


  • Would recommend
  • 12/12/2015

[no comment made]


  • Would recommend
  • 11/12/2015

Good service and will use you again. Thank you.


  • Would recommend
  • 10/12/2015

[no comment made]


  • Would recommend
  • 10/12/2015

[no comment made]


  • Would recommend
  • 07/12/2015

Not at the moment, thank you!


  • Would recommend
  • 06/12/2015

[no comment made]


  • Wouldn't recommend
  • 05/12/2015

[no comment made]


  • Would recommend
  • 03/12/2015

No


  • Would recommend
  • 03/12/2015

Excellent customer service


  • Would recommend
  • 03/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

No all good


  • Would recommend
  • 02/12/2015

[no comment made]


  • Would recommend
  • 02/12/2015

No. Excellent service from friendly and helpful staff. Wouldn't hesitate to recommend


  • Would recommend
  • 30/11/2015

Absolutely delighted with my purchase!! Big thanks to Dominic and the team!!!


  • Would recommend
  • 29/11/2015

Fantastic service


  • Would recommend
  • 28/11/2015

[no comment made]


  • Would recommend
  • 25/11/2015

[no comment made]


  • Would recommend
  • 24/11/2015

[no comment made]


  • Would recommend
  • 23/11/2015

[no comment made]


  • Would recommend
  • 23/11/2015

[no comment made]


  • Would recommend
  • 21/11/2015

The reason for the 3 "no"s is because I`ve previously bought 2 Scenics from Steve Scotford, he knows I don`t take finance, I know the scenic backwards, tho` he did go thro` all updates with me, and I know all the aftersales team well ! Can I add, Steve is a true professional who looks after his customers well, he is a credit to your sales team >


  • Would recommend
  • 20/11/2015

no but i was very happy with the way i was addressed with the sale of the car


  • Would recommend
  • 20/11/2015

[no comment made]


  • Would recommend
  • 17/11/2015

No


  • Would recommend
  • 15/11/2015

Would have been nice if my wife had received some flowers, as a good gesture for buying new car.


  • Would recommend
  • 14/11/2015

[no comment made]


  • Would recommend
  • 13/11/2015

[no comment made]


  • Would recommend
  • 12/11/2015

[no comment made]


  • Would recommend
  • 12/11/2015

No very pleased with the attitude and helpfulness of kal and Chris , love the car and will come to you again for my next car . Thank you


  • Would recommend
  • 08/11/2015

[no comment made]


  • Would recommend
  • 06/11/2015

[no comment made]


  • Would recommend
  • 05/11/2015

Outstanding in every way..i would not go anywhere else for my cars....ive recommended you to all of my family and they come to you now too!!! Thanks a million...love my new car...as always xx


  • Would recommend
  • 04/11/2015

I have no further questions but I would like to say a very big thank you to Kal Amin who is an excellent sales executive. He looked after us very well. He's always polite and always happy to help. He helped us find our dream car. He has always looked after us as we have bought 3-4 cars from him in the past and the service that he provides to customers is excellent and he deserves to be mentioned. Once again to him and the rest of the team. I would definitely recommend Kal and autoworld to my family and friends. Thanks


  • Would recommend
  • 03/11/2015

I very happy with service


  • Would recommend
  • 03/11/2015

[no comment made]


  • Would recommend
  • 02/11/2015

[no comment made]


  • Wouldn't recommend
  • 02/11/2015

[no comment made]


  • Would recommend
  • 01/11/2015

Excellent staff - very helpful and friendly and appeared genuine. Happy and not at all too pushy, took time to go through sale properly.


  • Would recommend
  • 01/11/2015

[no comment made]


  • Would recommend
  • 31/10/2015

[no comment made]


  • Would recommend
  • 30/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 29/10/2015

[no comment made]


  • Would recommend
  • 28/10/2015

[no comment made]


  • Would recommend
  • 27/10/2015

[no comment made]


  • Would recommend
  • 26/10/2015

No - Overall an excellent service was provided - thank you very much


  • Would recommend
  • 26/10/2015

I purchased a car on tuesday by thursday it was back in the garage unfortunately I ws not offerd a car after bying a newish car from the company and within 48 hours it having to come back in I would of at least exspected a courtesy car. but the problem with the car was fixed. by the friday.


  • Would recommend
  • 26/10/2015

I purchased a car on tuesday by thursday it was back in the garage unfortunately I ws not offerd a car after bying a newish car from the company and within 48 hours it having to come back in I would of at least exspected a courtesy car. but the problem with the car was fixed. by the friday.


  • Would recommend
  • 23/10/2015

[no comment made]


  • Would recommend
  • 22/10/2015

[no comment made]


  • Would recommend
  • 22/10/2015

[no comment made]


  • Would recommend
  • 22/10/2015

[no comment made]


  • Would recommend
  • 20/10/2015

[no comment made]


  • Would recommend
  • 16/10/2015

Yes when I took the car for a test drive I pointed out there were stones chips to the front of the car, when I collected the car they had not been dealt with. I was informed they would order the pen relevant to the car which would take a few days I am still waiting 2 weeks later.


  • Would recommend
  • 15/10/2015

I had a pergeot 3008 from u in the first instance which broke down twice. I was given a 12 month guarantee as compensation but no mention of it since purchasing the Focus which is running well at the moment.


  • Would recommend
  • 14/10/2015

Am happy with car but drivers sunvisor was broken which means i have had to pay to replace.not sure why this wasnt picked up before i drove away.


  • Would recommend
  • 14/10/2015

No


  • Would recommend
  • 13/10/2015

Didn't need to as the car was the one I wanted so trusted your reputation


  • Would recommend
  • 12/10/2015

[no comment made]


  • Would recommend
  • 12/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

[no comment made]


  • Would recommend
  • 09/10/2015

Wasn't offered a test drive as we over 200 miles to pick up the car so we had already paid the deposit and had every intention of buying the car. Plus it hadn't had any owners so I knew it would be perfect. Tony was incredibly helpful and I was very pleased with the service he offered and how quickly he managed to turn the deal around for me. Would certainly recommend autoworld as a great place to do business with


  • Would recommend
  • 09/10/2015

Good sevice thanks to hall????


  • Would recommend
  • 08/10/2015

Overall have been really pleased with the car, up till today only took it on short journeys.took it to show a friend tonight and there are serious issues with the gearbox when warm to the extent it is dangerous, when driving foward or reverse from standstill it lurches you cannot control it


  • Would recommend
  • 08/10/2015

Steve the salesman that sorted me out was extremly helpful and professional. Top guy


  • Would recommend
  • 06/10/2015

I bought a used car, relatively low value, but the service we received was fantastic.


  • Would recommend
  • 02/10/2015

great customer service - tony was great


  • Would recommend
  • 02/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

[no comment made]


  • Would recommend
  • 02/10/2015

All service was good.tony is good sales rep.all went well


  • Would recommend
  • 29/09/2015

[no comment made]


  • Would recommend
  • 27/09/2015

[no comment made]


  • Would recommend
  • 26/09/2015

I was very happy with the professional service I received. There was no hard sell of the car or the products, meaning what I bought I feel I opted for myself. This was important to me as I was buying as a single female. At no point was I treated as anything other that an equal by Kal. Thank you.


  • Would recommend
  • 24/09/2015

No, but would like to thank the staff at Autoworld for all their help and making the purchase of my car a pleasurable experience. Certainly will be in touch when changing our cars again!


  • Would recommend
  • 24/09/2015

I found the staff very friendly, considerate, and helpful. I was able to make my own choice without feeling 'pushed' and all my questions were answered honestly! Thank you all very much. P.S. great drinking chocolate!!


  • Would recommend
  • 23/09/2015

First class service - would definitely recommend. Chris Leedham was the Sales Consultant and he was brilliant. Delighted with the new car !!


  • Would recommend
  • 23/09/2015

[no comment made]


  • Would recommend
  • 22/09/2015

None I am very pleased with the service I received, Clive was professional, courteous and very helpful, highly recommended.


  • Would recommend
  • 22/09/2015

Friendly showroom with no pressure off sales staff ...


  • Would recommend
  • 20/09/2015

Test


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 18/09/2015

[no comment made]


  • Would recommend
  • 17/09/2015

[no comment made]


  • Would recommend
  • 15/09/2015

Salesman Chris Leedham was a credit to the dealership. He kept me informed throughout the whole process, delivered on all promises and his overall communication was excellent. He came across as honest and reliable and someone who you would want to do business with. A very refreshing change from the Salesman spin still prevelent in much of the car market. Particularly impressed with the video and his attention to detail. Please pass on this feedback. Thanks. .


  • Would recommend
  • 11/09/2015

[no comment made]


  • Would recommend
  • 10/09/2015

[no comment made]


  • Would recommend
  • 11/08/2015

Clive Lawton was a really helpful nice guy not at all pushy very helpful especially with aftersales wouls use again without question


  • Would recommend
  • 10/08/2015

Gap insurance was taken out,but I have not received any paperwork regarding this.


  • Would recommend
  • 10/08/2015

Really good service px my car and picked up m vw up the service was very good and easy exchange there was just one gripe and that was the left hand wing mirror was damaged which I had to get replace at a cost of 100 as it was chrome from inchcape Chelmsford at my cost . I didn't know about this before I picked up the car and there were some stone chips on the bonnet which I purchased a repair kit from the vw dealer again at my cost . I had driven over 300 miles to get the car from essex . I was A bit Disappointed that I was not offered a reduction to reflect the coat to me as I was not a wear of the damage untill I picked up the car and it was too late . So felt a little but let down by that


  • Would recommend
  • 09/08/2015

no


  • Would recommend
  • 09/08/2015

[no comment made]


  • Would recommend
  • 09/08/2015

[no comment made]


  • Wouldn't recommend
  • 09/08/2015

STILL WAITING MOT CERTIFICATE - THE SYSTEM WAS DOWN WHEN I COLLECTED THE VEHICLE BUT WAS PROMISED THE CERT IN THE POST A FEW DAYS LATER - 2 WEEKS ON AND STILL NOT RECIEVED


  • Would recommend
  • 09/08/2015

I was very happy with the transaction, from start to finish l was dealt with in a friendly and professional manner and l am very happy with my purchase,thank you


  • Would recommend
  • 09/08/2015

[no comment made]


  • Would recommend
  • 09/08/2015

[no comment made]


  • Would recommend
  • 09/08/2015

Unless the handover team are the after sales department then I was not introduced to the department. On the handover I was shown most of the instruments & usage of controls. The media system was connected to Bluetooth via my phone for me & channels were found on the radio & saved which was very helpful. Dylan Southey was very helpful & knowledgeable during the buying process.


  • Would recommend
  • 08/08/2015

[no comment made]


  • Would recommend
  • 08/08/2015

Was treated better before sale, after the sale was made the advisor wasn't as kind to us but most of the problems were eventually solved.


  • Would recommend
  • 08/07/2015

I think there could be may be 2 weeks phone call from the man who sold the car to see if there any problems yust little things like is the book is easy to understand do you know what all the buttons are for


  • Would recommend
  • 07/07/2015

Not a question, a commendation. Polite, courteous service throughout process of buying car. A concern regarding warranty was dealt with efficiently and effectively.


  • Would recommend
  • 05/07/2015

Very professional service which ran very smoothly. Would definitely use Autoworld again.


  • Would recommend
  • 03/07/2015

[no comment made]


  • Would recommend
  • 01/07/2015

[no comment made]


  • Would recommend
  • 29/06/2015

[no comment made]


  • Would recommend
  • 28/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 26/06/2015

[no comment made]


  • Would recommend
  • 25/06/2015

[no comment made]


  • Would recommend
  • 25/06/2015

Hi A great experience from start to finish. Dylan was great, friendly, helpful and professional. Will definitely recommend to friends, family & colleagues Thanks


  • Would recommend
  • 24/06/2015

Great service; very friendly salesman - an asset to your company


  • Would recommend
  • 23/06/2015

why do you not make sure that radio codes are know and passed on to customers prior to handing over used cars ?


  • Wouldn't recommend
  • 23/06/2015

still waiting for my 75 pounds I was promised was in the post, for collecting my car, also my refund of 65 Pounds for the car tax that you said would be taken care of. Hope you will refund me the above amounts as I am in the process of contacting Renault U.K. CUSTOMER SERVICE, to see if they can help me resolve this as Your company has not responded to my e-mails or phone calls. many thanks Francis Creechan


  • Would recommend
  • 22/06/2015

I was very impressed with the handover of the vehicle. Time was taken to make sure I knew how the controls worked, even down to connecting my phone to the medianav for me - very impressive


  • Would recommend
  • 22/06/2015

During the original offer of the vehicle, I was lead to understand that I would get 4 years warranty and AA cover with the vehicle, but on the handover I didn't get any documents clarifying this.


  • Would recommend
  • 22/06/2015

great doing bussiness with your polite and helpfull staff great car at a great price enjoying it ;)


  • Would recommend
  • 21/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

[no comment made]


  • Would recommend
  • 18/06/2015

I was told about the warranty and free AA cover when I was interested in buying the car, but I haven't had any documents confirming the warranty or AA cover.


  • Would recommend
  • 17/06/2015

[no comment made]


  • Wouldn't recommend
  • 17/06/2015


  • Would recommend
  • 17/06/2015

[no comment made]