Renault Retail Group UK – COVID19 Statement

Your safety is our highest priority

25.03.20

In line with current Government guidance, all our sales operations are now closed until further notice.

All existing sales and aftersales bookings have been cancelled and as such we are no longer taking any future test drive bookings until further notice.

If you are waiting to take a delivery of a vehicle or your vehicle is currently in our workshop, we will contact you when we reopen our dealership.

In line with Government guidance, we have decided to keep only selected workshop facilities open for keyworkers ONLY.

To support the key workers, we will ONLY accept bookings for urgent repairs and servicing, at the following locations:

  • Renault Manchester
  • Renault Liverpool
  • Renault Wolverhampton
  • Renault Leicester
  • Renault Swansea
  • Renault Cardiff
  • Renault London West
  • Renault Watford
  • Renault Croydon

Please Note: We are operating reduced hours of 10am – 4pm Monday to Friday

Book Now

If you are a key worker please visit our website to make a booking.

We will ask for a form of ID to establish key worker status.

For further updates please visit our website or check our Social Media channels.

We know that you will understand and we will all work together during this unprecedented time to fight the spread of the COVID-19 virus. Your safety is our highest priority. Take care of yourself, your families and loved ones

Yours Sincerely,

Ludovic Troyes, Managing Director

30.03.20

Frequently asked questions

Sales

  • Our showrooms are now temporarily closed for sales activity and deliveries of all new vehicles are now suspended until further notice. We will contact you to arrange a suitable handover date as soon as Government guidelines allow us to reopen.
  • If your current vehicle is funded via a Renault Financial Services finance agreement, please call 0333 009 0230 to arrange a potential extension of your existing agreement to enable you to keep your current vehicle until delivery of your new vehicle is possible.

  • We will honour all confirmed deals and orders with us, subject to our normal terms and conditions.

Finance

  • Please refer to your finance company’s FAQs for their revised customer service hours and availability.

Motability

Aftersales

All appointments have been cancelled until we re-open for business. However, in line with Government guidance, we have decided to keep only selected workshop facilities open for keyworkers ONLY.

To support the key workers, we will ONLY accept bookings for urgent repairs and servicing, at the following locations:

  • Renault Manchester
  • Renault Liverpool
  • Renault Wolverhampton
  • Renault Leicester
  • Renault Swansea
  • Renault Cardiff
  • Renault London West
  • Renault Watford
  • Renault Croydon

Please note: We are operating reduced hours of 10am – 4pm Monday to Friday

If you are a key worker please visit our website to make a booking

Book Now

If your vehicle is currently in our workshop, we are unable to release your vehicle and you will be contacted when we reopen our dealerships. If you are a keyworker and require access to your vehicle please contact us via customer service pages, link here, we do our best to assist you.

  • Service and Extended Warranty contracts expiring from 15th March 2020 to 31st May 2020, will now be extended to 30th June 2020. No modification will be applied on mileage.

Warranty

  • If your vehicle is still in the warranty period, under normal conditions, your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might not be possible over the coming weeks and therefore we will show flexibility regarding these regulations.

Breakdown

Call Renault Assistance UK 0800 085 8005/ 0333 202 3005

For Z.E. Renault Assistance call 0800 169 7985

Why Choose the
Renault Retail Group

  • We sell 1 in 5 Renault vehicles in the UK
  • Dealerships throughout the Country
  • Friendly expert
    advice
  • Choice of over 1,628 vehicles
  • CitNOW video
    servicing assessment

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