Terms and Conditions

Renault Retail Group are authorised and regulated by the Financial Conduct Authority. All offers are subject to terms and conditions. Renault Retail Group reserve the right to change or cancel offers without notice. All images and specifications shown are for illustrative purposes and should be confirmed with your local dealership.

All calls to and from Renault Retail Group may be recorded for quality and training purposes.

No purchase necessary. We’re giving away two Christmas ‘Winter Wonderland’ hampers. There is no cash alternative and the prize is not transferable. Competition is not open to any employee or family members of employees of Renault Retail Group. Only one entry per person per platform. You can enter the competition via Facebook or Twitter. There will be two winners overall selected at random. The winners will be notified by social media within seven days of the competition closing date. Winners must be 18 or above and must provide proof of age to match their Facebook name at the point of claiming their prize. The winner’s name may be used in post-promotional publicity. All competition entries may be used in post-promotional activity. The promoter’s decision is final.

Test Drive offer for £500 off is available to retail customers only. Offer can be used in conjunction with other offers and is available on the New Clio, Captur, Kadjar and All-New Mégane Hatch when ordered between 1 December 2016 and 9 January 2017. Offer only available on vehicles registered by 31 March 2017. Offer excludes Twizy, New ZOE, Twingo, All-New Mégane, Sport Tourer, All-New Scénic and Grand Scénic models. Participating dealers only.

Vehicle Loan Agreement

  1. Renault UK Limited reserves the right to ask for the Vehicle to be returned at any time prior to the loan period end and to inspect the Vehicle at any reasonable time. You must make the Vehicle available for collection or inspection at such times as are notified to you.
  2. The Vehicle may only be used for personal and social/domestic purposes. Business use is not covered.
  3. There are no mileage restrictions.
  4. The Vehicle is and remains the property of Renault UK Limited and you should not do anything with the Vehicle inconsistent with Renault UK Limited’s rights of ownership.
  5. You must not take this Vehicle outside of the United Kingdom.
  6. In the event of any damage to wheels and tyres, you agree to rectify with an identical tyre or pay for all repairs. In the event of difficulty, please contact your Dealership who will advise you of the necessary procedures. Fitting a non-identical tyre may result in an additional charge.
  7. You are responsible for all fines and penalties issued to you, the driver or the Vehicle during the period of the loan.
  8. The Vehicle will be fitted with a GPS tracker from the point of collection and Vehicle location data shall be recorded throughout the test drive. The data will be used by Renault UK Limited for the purposes of Vehicle monitoring, anti-theft, road traffic offence management and security purposes. Data shall be held by Vodafone Limited as Renault UK Limited’s data processor and will be deleted periodically. Your data will not be used for any other purposes. Please contact Thomas Keatley (thomas.keatley@renault.co.uk) if you have any questions on this point.
  9. This Agreement is to be governed by and construed in accordance with the laws of England.
  10. To the extent there is any inconsistency between this Vehicle loan agreement and the Vehicle loan/demo plan terms and conditions dated, these terms and conditions shall prevail.

Prices include delivery to dealer, number plates, 20% VAT, 12 months' Government road fund licence and £55 first registration fee. Offer available at participating dealers only applies to new vehicles when ordered before 31 December 2016 and registered by 31 March 2017 and are subject to vehicle availability and is available to retail customers only. Offers not available in conjunction with any other offer. Figures correct at time of going to publication and available at participating dealers only. Cars shown may have optional metallic paint. Offer excludes the cost of metallic paint.

No purchase necessary. We’re giving away a £50 Love2shop voucher for our summer competition. There will be 3 stages to the competition, so in total there are 3 £50 Love2shop vouchers up for grabs! There is no cash alternative and the prize is not transferable. Competition is not open to any employee or family members of employees of Renault Retail Group. Only one entry per person per platform. You can enter the competition via Facebook or Twitter. There will be one winner overall selected at random. The winners will be notified by social media within seven days of the competition closing date. The winner’s name and may be used in post-promotional publicity. All competition entries may be used in post-promotional activity. The promoter’s decision is final.

information we receive and store on our website affords you many advantages. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide to both enhance and give you your own unique customer journey. We can respond easier and faster to your requests, and it will also help our communication with you.

- Clio

Offers cannot be used with other schemes or finance offers and are available on featured nearly new vehicles when ordered by 2nd January 2016. Participating dealers only.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd.

BUSINESS USERS ONLY. Finance provided by Renault Finance, PO Box 149, Watford, WD17 1FJ. Subject to status. Indemnities may be required. Excluding the Channel Islands. Conditions apply. 4 years 0% APR Representative offer available on Kangoo (except Z.E.), Trafic Panel, Crew and Master Panel, Crew vans only. Minimum deposit requirements apply. Valid on new vans when ordered before 31 December 2016 and registered by 31 March 2017. Servicing Package applies for up to 4 years or 90,000 miles, whichever comes first. This covers the manufacturer’s minimum maintenance programme, which is detailed on your Warranty and Service sheet. Services must be carried out in line with the manufacturer’s minimum maintenance programme requirements and servicing intervals within +/- 1 month or 1,000 miles of the service interval and can only be carried out at a Renault Approved outlet. The Service plan does not cover wear and tear items such as (but not limited to) tyres, brakes or wiper blades. For full terms and conditions visit www.renault.co.uk/serviceplan. Warranty applies to new vehicles for up to a period of 4 years or 100,000 miles, whichever comes first (first 2 years unlimited mileage). For full terms and conditions visit www.renault.co.uk/warranty Renault Assistance is provided by our approved roadside assistance partner. Cover from month 0 to 36 includes assistance at the roadside and home, national recovery, onward travel and European cover. Cover from month 37 to 48 includes Roadside and Homestart (including a local tow to an authorised Renault dealer).

For full terms and conditions visit www.renault.co.uk/roadside.

- Clio

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd. Model shown has optional i.d. metallic paint at £495.

- Captur

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Cars shown may have optional metallic paint, available at an additional £495 (or £595 for i.d. paint), plus £300 for painted roof on Captur.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd. Model shown has optional i.d. metallic paint at £495.

- Twingo

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd. Model shown has optional i.d. metallic paint at £495.

- Zoe

Renault ZOE offer includes the UK government’s plug-in car grant (PiCG). ZOE monthly payment of £89 per month excludes mandatory battery hire from £80 per month, based on 7500 miles per year, excess miles 7.5p per mile including VAT. You will not own the battery.

Q3 retail offers on Zoe are only valid for orders and government grant applications by 30 November 2016 and registrations by 31 December 2016

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 7500 miles pa, excess mileage 7.5p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd. Model shown has optional i.d. metallic paint at £495.

The £500 voucher can only be redeemed 6 months after the Renault Selections agreement of the first vehicle commence, can only be used once and will remain live until 6 months after the end of the Renault Selections contract in question. It can be used against the next Renault car order (on retail) made by the same customer or by an immediate family member. There may be an excess charge if you exceed the agreed mileage.

All finance is subject to status. A guarantor may be required. You must be at least 18 and a UK resident (excluding the Channel Islands and Isle of Man) to apply for finance. Finance provided by RCI Financial Services Ltd, P.O. Box 493, Watford, WD17 1FJ

Renault Financial Services offers a range of flexible and competitive HP and Selections (PCP) finance solutions to suit your needs.Renault Selections is a PCP arrangement (Personal Contract Purchase) that allows you to enter into an agreement over a set period of time (usually 3 years) with an agreed maximum mileage. With low deposits and negotiable monthly payments, it is a more flexible alternative to other finance packages.At the end of the term you can choose from these options:

  • Keep Your Renault
    You can own the car outright by paying the Optional Final Payment.
  • Return Your Renault
    When the contract term comes to an end, you can simply return the car with nothing else to pay, subject to it being in a reasonable condition. The advantage of this approach is that there is no need to pay the "Optional Final Payment". Where a vehicle is returned in a condition that is considered by us to be below the anticipated standard for age and mileage at the end of the contract, charges may be applied to bring the vehicle to the required condition.
  • Drive A New Renault
    The value of the car at the end of the agreement can be offset against the Optional Final Payment to contribute towards the deposit on your next vehicle.
  • Important Note
    The first monthly payment is in addition to a £99 acceptance fee unless otherwise stated. The optional final payment is subject to a credit facility fee of £139 and option to purchase fee of £10 unless otherwise stated. These do not apply to 0% Finance Offers.

Finance is subject to status. A guarantor may be required. You will be liable to pay for any accidental damage to the vehicle or excess wear and tear, with regard to its age and mileage. If the agreed mileage is exceeded a charge of 8p per mile will be made. You must be at least 18 and a UK resident (excluding the Channel Islands and the Isle of Man) to apply for finance. Finance provided by RCI Financial Services Limited, P.O. Box 493, Watford WD17 1FJ.

Hire Purchase

Hire Purchase is a finance loan agreement, under which, you, obtain legal title to the car, once all finance repayments have been made (it's also known as a consumer loan). However, for tax purposes, you are regarded as the owner of the vehicle from the outset.

To apply for finance or further enquiries please contact us.

Finance

Monthly payments and deposits quoted within our website are based on Renault Selections PCP. Finance provided by RCI Financial Services Ltd. PO Box 149, Watford, WD17 1FJ. Finance is not available in conjunction with other Renault scheme or Renault Finance offers, see your local Renault Retail Group dealership for more details.

*Where specific "cash or finance" offers are shown, this offer relates only to those specific versions, and is not available on other models/versions in the range.

- Kadjar

*Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd.

-- Dynamique Nav 1.2 TCE & Dynamique Nav DCI Finance Offers

Offer based on 4000 miles pa, excess mileage 8p per mile inc VAT.

†The 2016 4+ package applies to new vehicles when ordered from a UK Renault-approved dealer from 1 January 2016. All vehicles provided with 4 years’ warranty and Renault Assistance as standard. Warranty 4 years/100,000 miles (whichever comes first). For full Renault Warranty terms and conditions visit www.renault.co.uk/warranty. For Renault Assistance terms and conditions visit www.renault.co.uk/assistance. For more information on 4+ visit www.renault.co.uk/4plus.

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered between 1 October and 31 December 2016 and registered by 31 March 2017. Participating dealers only.

- Clio

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd. Model shown has optional i.d. metallic paint at £495.

-- Dynamique Nav 1.2 & Dynamique S Nav TCE

Offer based on 4000 miles pa, excess mileage 8p per mile inc VAT.

- Twingo

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd.

-- Play Sce-70

Offer based on 3000 miles pa, excess mileage 8p per mile inc VAT.

- Captur

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Cars shown may have optional metallic paint, available at an additional £495 (or £595 for i.d. paint), plus £300 for painted roof on Captur.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 6000 miles pa, excess mileage 8p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd. Model shown has optional i.d. metallic paint at £495.

-- Dynamique Nav TCe

Offer based on 4000 miles pa, excess mileage 8p per mile inc VAT.

- Zoe

Renault ZOE offer includes the UK government’s plug-in car grant (PiCG). ZOE monthly payment of £89 per month excludes mandatory battery hire from £80 per month, based on 7500 miles per year, excess miles 7.5p per mile including VAT. You will not own the battery.

Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. Subject to status. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding the Isle of Man and Channel Islands). Offer based on 7500 miles pa, excess mileage 7.5p per mile inc VAT. Terms and conditions apply. Our dealership introduces customers to a limited number of financial providers including RCI Financial Services Ltd. Model shown has optional i.d. metallic paint at £495.

Financial Ombudsman

Whilst we aim to achieve a high level of service, if you have any complaints about our credit brokerage service or our service in arranging insurance, please contact the branch General Manager. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at www.financial-ombudsman.org.uk.

If you purchase a vehicle using the Renault Selections scheme, you may be liable to pay for any accidental damage to the vehicle as well as undue / excessive wear and tear. This is in addition to any penalties that may imposed as a result of you exceeding the mileage stipulated within your preferences agreement. Unless specifically mentioned the lease cost does not include road fund licence.

Some of our example Renault Selections Deals shown on this web site are calculated using a part exchange valuation of £5,000 and carry a maximum mileage limit of 6,000 miles per annum.

Available to retail customers at participating dealers only. All figures correct at time of publication on this website. E.& O.E. Offers not available in conjunction with any other offers. Renault Retail Group reserves the right to change amend or withdraw any offer on it's vehicles or products without advance notice. Cars shown may have optional metallic paint which is an additional cost option.

New Passenger Car "On The Road" prices include 12 months Government Vehicle Excise Duty (VED) determined by CO2 emissions figure of the vehicle and its fuel type, £55 Government First Registration Fee, number plates and delivery to dealer.

New Light Commercial Van & Passenger Minibus "On The Road" prices are subject to additional charges for VAT at the prevailing rate, delivery to dealer, Government Vehicle Excise Duty (VED) which is determined by CO2 emissions figure of the vehicle and its fuel type and a £55 Government First Registration Fee.

Although every effort has been made to ensure that the New vehicle information contained within this website is as accurate and up to date as possible, Renault UK Ltd reserves the right to modify its models without notice. These modifications may include the characteristics, specifications, equipment and accessories. As such, some vehicle specification information contained within this site may become out of date or inaccurate in some specific respects from time to time, in that such characteristics, specifications, equipment, or accessories may be changed after the date of this website being updated and as such will differ from the descriptions given. It is therefore imperative that you check with your local Renault Retail Group dealership before concluding your order for the purchase of any new vehicle, that the characteristics, specifications, equipment or accessories advertised on this website are the same on the vehicle of your choice and fully meet with your requirements.

Vehicle information and pricing publication date April 2016.

Renault Zoe

A separate battery hire agreement is a mandatory requirement of the credit agreement. Monthly battery hire rentals paid in addition to repayments under the credit agreement. Minimum duration of battery hire agreement is 12 months. If vehicle is disposed of at any time the battery hire agreement has to be transferred to the new vehicle purchaser whether a motor trader or private individual. Liability for battery hire rentals will only cease once the transfer has been completed. There is no ownership option for the battery. If the vehicle is retained after the credit agreement has been fully paid then the battery hire will continue up to a maximum of 72 months and be renewed thereafter until a battery hire transfer (as described above) is completed.

Deposit contribution is available to new Renault Finance customers when taking Renault Selections Finance on a Zoe (excluding ZOE Expression). Offers cannot be used with other schemes or finance offers and are available on featured new vehicles when ordered before 31 December 2016 and registered by 31 March 2017. Participating dealers only.

Renault Zoe offer includes the UK government's plug-in car grant (PiCG), but excludes mandatory battery hire (from £80 per month, 7500 miles per year. Excess mileage 7.5p per mile, invoiced quarterly).

Warranty

Your vehicle is covered by a warranty package for up to 4 years/100,000 miles (whichever comes first). The first 2 years are unlimited mileage, followed by a further 2 years up to 100,000 miles. Your dealer is able to repair or replace, without charge, parts that are found to have a material or assembly defect that is recognised by Renault. The paintwork warranty runs for a period of 3 years and the anti-corrosion warranty for a period of 12 years (6 years for Twizy and Master).

Renault Assistance

Should you need it, we’ll provide emergency roadside repairs or tow you to the nearest Renault dealer (or Z.E specialist where relevant). This service is available 24 hours a day, every day of the year. Renault Assistance Cover provided from months 0 to 48 includes, assistance at the roadside and home, national recovery, onward travel with European cover from months 0 to 36 only. Cover includes mechanical or electrical defects covered by the warranty.

For Z.E. vehicles with a Battery Hire Contract the Renault Assistance cover period is linked to the period of the Battery Hire Contract with RCI Financial Services Ltd.

BUSINESS USERS ONLY. Finance provided by RCI Financial Services Ltd, Egale House, PO. Box 149, WD17 1FJ. Subject to status Guarantees and indemnities may be required. You must be 18 or over and a UK resident (excluding Isle of Man and Channel Islands) Contract Hire rates are based on 10,000 miles per annum and 36 months (6+35 rental) with excess miles being subject to and 8 pence per mile fee, unless otherwise stated. At the end of the contract you will not own the vehicle. Further charges may apply subject to mileage and condition at end of contract. Terms and conditions apply. Contract hire rates exclude VAT. Non-maintenance offers available on new vehicles when ordered by 31 December 2016 and registered by 31 March 2017.

Rental stated is for Renault PCP Selections. Guarantees and indemnities may be required. You must be at least 18 and a UK resident (excluding Isle of Man and Channel Islands) to apply. Finance provided by RCI Financial Services Limited, PO Box 149, Watford WD17 1FJ. At participating dealers only. Not available in conjunction with any schemes or other offers, please check with your local dealer for information. Authorised and regulated by the Financial Services Authority for the conduct of general insurance business. All rentals inclusive of VAT. Offers correct at time of going to press. Available from Renault Retail Group. Renault Retail Group are authorised and regulated by the Financial Services Authority. Offers are not available in conjunction with any other offers and are correct at time of going to print. Models shown for illustration purposes only. Renault Retail Group reserves the right to change amend or withdraw these offers at any time without advance notice. *Delivery within a 25 mile radius of nearest dealership.Selections PCP also available. Please note 12 months road tax cost is not included in the sale of the car, but it is an indication of the yearly cost.

Renault Retail Group is authorised and regulated by the Financial Services Authority. Price Promise based on written quotations from authorised and recognised garages on like-for-like services. All offers are subject to terms and conditions. Renault Retail Group reserve the right to change or cancel offers without notice. MOT restricted to class IV (4) MOT's and booking by appointment is required. AA cover only applies to vehicles up to 7 years old. Service offer applies to vehicles over 3 years old and under 2.0 litre engines. Excludes FAP, RenaultSport and LCV engines.

FIXED PRICE SERVICING TERMS & CONDITIONS

All prices quoted are recommended retail prices specific to the selected dealership and include VAT at the prevailing rate. Prices may vary depending on model and servicing requirement. All prices are correct at time of publication and may be subject to change at any point without notice. All offers exclude the Z.E. range.

1 Additional parts may be required according to the maintenance programme (not included in stated price). Excludes V6 engines. Consult your Renault Dealer for the correct specification for your vehicle.

2 MOT excludes Northern Ireland and Class 7

3 Offer available to customers who own a Renault car over 48 months old who are new Renault Service department customers. The Express Service consists of an oil & filter change and a 25-point visual inspection. Service carried out using Renault Approved Parts. Additional parts may be required. Participating dealers only. Price includes VAT at the prevailing rate. Excludes ZE vehicles and V6 engines.

FIXED PRICE CAMBELT CHANGE TERMS & CONDITIONS

All prices quoted are recommended retail prices specific to the selected dealership and include VAT at the prevailing rate. All prices are correct at time of publication and may be subject to change at any point without notice. All offers exclude the Z.E. range.

Monthly Payment plan offer is available at participating dealers only and based on vehicles under 2.0 litres. Offer valid until 31st December 2016.

Offer only eligible on payments made by direct debit and a deposit will be requested by your dealer on the day. The full terms and conditions of the flexible payment agreement will be presented to you at the dealership upon arrival. Offer excludes the LCV, Renaultsport and Z.E. range.

Price Promise based on written quotations from authorised and recognised garages on like-for-like services. Within a 5 mile radius of an Renault Retail Group dealership.

The terms and conditions for New and Used Vechiles can be found here.

Advance Payment (AP) offers are valid for Motability applications to 31st December 2016 and are correct at the time of publication. Prices include metallic paint. Motability customers agree to pay all or part of the Motability Allowance (DLA or WPMS) depending on their choice of vehicle, for the duration of their contract hire or hire purchase agreement.

Motability is a trade mark of Motability. Registered charity number 299/45.

The Advance Payments are correct at the time of going online or when the site pages are updated. Whilst we make every effort to ensure that the information on the site is the most recent and correct, from time to time the specifications of vehicles, services and prices can change without notice.

The terms and conditions for Servicing, Repairs and Parts can be found here.

The Off Premises terms and conditions can be found here.

Terms and Conditions apply. Rentals are based on a 48 month contract at 20,000 miles per annum. Excess mileage charges may apply.

Renault Retail Group UK Limited is authorised and regulated by the Financial Conduct Authority. We are permitted to arrange and advise on insurance, deal as an agent of insurers, and assist in claims handling with respect to this type of insurance. We provide advice and information to customers about a number of insurers with respect to insurance. Ask us for a list of the insurers we deal with. You can check these details on the FCA's Register by visiting the website http://http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

Financial Ombudsman

Whilst we aim to achieve a high level of service, if you have any complaints about our credit brokerage service or our service in arranging insurance, please contact the branch General Manager. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at www.financial-ombudsman.org.uk.

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